consumer services advisor

Concentrix

<div>
 <strong>
  <strong>
   Job Title:
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  </strong>
 </strong>
 Customer Service Advisor - Arabic and English Speaker - Insurance sector
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 <strong>
  <strong>
   Job Description:
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  </strong>
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 Join Concentrix Team today!
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 <br/>
 <strong>
  <strong>
   Job Description
   <br/>
   <br/>
  </strong>
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 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
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 <br/>
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 <br/>
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 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 <br/>
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  <strong>
   Career Growth And Personal Development:
   <br/>
   <br/>
  </strong>
 </strong>
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 <br/>
 <br/>
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
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  <strong>
   What You Will Do In This Role:
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  As a Customer Service Representative, you will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review customer requests and expectations and respond to them according to their needs and situations
  </li>
  <li>
   Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
  </li>
  <li>
   Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
  </li>
  <li>
   Champion better brand experiences for our customers and clients
  </li>
  <li>
   Your qualifications:
   <br/>
   <br/>
  </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
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  <strong>
   Concentrix Is a Great Match If You:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor's degree or diploma in any related field
  </li>
  <li>
   Are proficient or bilingual in Arabic and English
  </li>
  <li>
   Are proactive, self-motivated, and solution-oriented
  </li>
  <li>
   Can work rotating and weekend shifts
   <br/>
   <br/>
  </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>


Customer Service Advisor - Arabic and English Speaker - Insurance sector

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<br>
<br>
<div><div>At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion. Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs.
</div><div><br>
As a Private Client Advisor in Chase Wealth Management, you will offer comprehensive financial planning and advice to individuals and families. Your expertise will support a wide range of clients, from those just starting to save to those with significant wealth. You provide an exceptional investor experience by offering advised solutions and Chase partner referrals that deepen client relationships.<br>
</div><div></div><br>
<div><b>Job responsibilities</b>
</div><div><ul><li>Champion and support your teammates' success and the goals of the bank, while fostering a culture of diversity</li>
<li>Build a book of business and deliver personalized investment solutions to your clients by relying on leadership and relationship-building skills. This will be done with a consistent focus on relationship management, not portfolio management</li>
<li>Demonstrate a deep understanding of financial markets and sound business judgement</li>
<li>Exhibit unwavering integrity that points toward doing right by clients at every opportunity</li>
<li>Demonstrate a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their investments</li>
<li>Provide a holistic view of clients' needs and financial coaching beyond investments</li>
<li>Embrace digital innovations to help clients become more digitally confident and bank when, where, and how they want</li>
</ul></div><div><b>Required qualifications, capabilities, and skills</b>
</div><div><ul><li>At least 2 years in a Financial Advisor role or equivalent financial services experience</li>
<li>Demonstrated success in client acquisition, cultivating and maintaining client relationships, and integrating with key partners</li>
<li>Demonstrated ability and commitment to goals-based planning and advice</li>
<li>A valid and active Series 7</li>
<li>A valid and active Series 66 (63/65) license is required or must be obtained within 60 days of starting in the role as a condition of employment
</li><li>A valid and active Life, Health and Long Term Care Insurance license is required or must be obtained within 60 days of starting in the role as a condition of employment</li>
</ul></div><div><b>Preferred qualifications, capabilities, and skills</b>
</div><div><ul><li>Certified Financial Planning (CFP&reg;) certification is preferred</li>
<li>Bachelor's degree preferred</li><br>
</ul></div><div></div><br>
<div>INVESTMENT AND INSURANCE PRODUCTS ARE:
</div><div><br>
&bull; NOT FDIC INSURED &bull; NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY &bull; NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES &bull; SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED
</div><div><br>
Investment products and services are offered through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMS, CIA and JPMorgan Chase Bank, N.A. are affiliated companies under the common control of JPMorgan Chase &amp; Co. Products not available in all states.
</div></div><b>ABOUT US</b><br>
<br>
<br>
<p>Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p></p><p>Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
<br>
<p>Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</p>
<p>As part of the Consumer Bank, J.P. Morgan Wealth Management is committed to serving clients across all of their financial needs, with offerings ranging from self-directed and automated investing to full-service advisor relationships. The combined business has ~$400 billion in assets under management and ~4,000 advisors who work out of 3,500 branches and 21 offices. We work directly with clients every day to help them reach their goals, whether they're focused on opportunities in the near future or larger aspirations down the line. But our long-term investment philosophy doesn't just apply to assets; it applies to our team, too. We're fostering and promoting diverse talent at every level to ensure you feel represented here, no matter who you are or where you come from. As a business, we believe that fostering growth and mobility internally empowers us to deliver the exceptional service, custom solutions, and out-of-the-box thinking we're known for as a global leader.</p></div>

J.P. Morgan Wealth Management - Private Client Advisor - Silverthorne, CO

FOX SERVICE COMPANY

<div><p><b>Home Comfort Advisor/ Outside Sales Professional</b></p><p>
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.</p><p></p><p><br>
Are you ready to <b>be Part of Something BIGGER!</b></p><p></p><p><b><br>
Fox Service Company, a Southern Home Services Company, </b>is looking for a dynamic <b>Home Comfort Advisor/ Outside Sales Professional</b> to join a thriving business that believes in work life balance and cares about YOU!</p><p><b>
About this Role:</b></p><p>
Are you driven by the thrill of closing deals and turning warm leads into satisfied customers? Do you possess a competitive spirit and a relentless will to win? If you're enthusiastic about making an impact and earning over $100K in your first year, we want you on our team!</p><p>
We are seeking a dynamic Home Comfort Advisor / Outside Sales Professional to join our vibrant business, where we value work-life balance and genuinely care about our employees. No prior experience in HVAC, Plumbing, or Electrical industries? Don&rsquo;t worry! We offer top-notch training and expert industry knowledge to help you excel. Your role will involve collaborating with service technicians to present and recommend the best equipment and service options for our customers' homes.</p><p></p><p><b><br>
In this role, you will be responsible for:</b></p><ul><li>
Interacting and engaging with new, current, and previous customers with solutions for their home comfort to help us build customers for life.</li><li>
Efficiently communicating during in-home conversations; helping homeowners find solutions to save money on utilities and future repairs while improving the comfort and air quality in their homes.</li><li>
Conducting follow-up calls to ensure 100% satisfaction and generate a future referral base.</li><li>
Additional duties as assigned</li><li>
Additional duties as assigned.</li></ul><p><b>
Required Qualifications:</b></p><ul><li><b>
Valid driver&rsquo;s license and clean driving record
</b></li><li>A proven history of achieving and exceeding sales goals, showcasing a strong track record in driving results.</li><li>
Outstanding ability to build and maintain strong, trusting relationships with customers, enhancing client satisfaction and loyalty.</li><li>
Proficient with PC and adept at using technology sales tools to streamline processes and drive sales effectiveness.</li><li>
Willing and able to travel to customer locations for in-person meetings, providing personalized service and fostering direct connections.</li><li>
Availability to work weekdays, evenings, and weekends to accommodate customer needs and maximize sales opportunities.</li></ul><p><b>
Preferred Qualifications:</b></p><ul><li>
Minimum of 3 years of business to consumer sales- prior industry experience not REQUIRED</li><li>
Strong drive to sell to customers and help solve their needs</li></ul><p></p><p><b><br>
The physical requirements of this job include:</b></p><br>
<p></p><ul><li>
Perform work while sitting and/or standing at an individual work station or office</li><li>
Communicate verbally via phone or other communication device.</li><li>
Ability to stand, walk and sit; talk or hear, both in person and by telephone</li><li>
Use hands to type, handle or feel objects or controls; reach with hands and arms.</li><li>
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.</li><li>
Work is usually performed in an indoor office environment.</li></ul><p></p><p><br>
Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.</p><p><b>
Benefits:</b></p><p>
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.</p><ul><li>
Paid vacation</li><li>
Paid training</li><li>
Reliable, Year-round work</li><li>
Limitless Commission, monthly bonuses, periodic spiff, commissions contests</li><li>
Weekly Paychecks</li><li>
Employee discounts</li><li>
Company provided vehicle</li><li>
Paid Time Off and Paid Holidays</li><li>
Comprehensive Medical, Dental and Vision Benefits</li><li>
Company Matched 401k</li><li>
Advertised pay is avg of Home Comfort Advisors commission pay</li></ul><p></p><p><br>
This is a Exempt position.</p><p>
Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.</p></div>

Home Comfort Advisor (up to $100k-$300k/year)

Morley Companies

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Ohio residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Ohio resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Ohio residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Kentucky residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Kentucky resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Kentucky residents)

<div>About the Role:
<div><b><i>
Role: Remote &ndash; Indiana residents | Full-time early career role</i></b></div><div></div><div><br>
This is a work-from-home customer service role in a structured contact center environment.</div><div></div><div><br>
You&rsquo;ll spend most of your day handling health insurance questions from customers, health care providers and beneficiaries via phone and email, including benefits, eligibility and payments.</div><div></div><div><br>
You&rsquo;ll need to listen carefully, empathize and evaluate each situation to determine next steps &ndash; while staying calm and focused across interactions.</div><div></div><div><br>
During calls, you&rsquo;ll navigate multiple computer systems and resources to resolve questions, communicating in a courteous, personable and professional way.</div><div></div><div><b><i><br>
Pay Transparency</i></b></div><div>
This position starts at $14 per hour.</div><div></div><div><b><i><br>
Why Apply</i></b></div><ul><li>
Full-time role with benefits</li><li>
Paid time off</li><li>
Training provided</li><li>
Leadership development program available</li><li>
Team environment with access to experienced coworkers</li></ul><div></div><div><b><i><br>
What to Expect Day-to-Day</i></b></div><ul><li><b>
Steady call volume:</b> Calls come in consistently throughout your shift with limited downtime.</li><li><b>
Emotionally demanding moments:</b> You&rsquo;ll support customers through a range of feelings and situations with patience, empathy and professionalism.</li><li><b>
Monitored environment:</b> Calls may be recorded and reviewed for quality and compliance.</li><li><b>
Repetitive work:</b> You&rsquo;ll follow the same processes and have similar conversations throughout the day.</li><li><b>
Set schedules:</b> Schedules are assigned and flexibility is limited &ndash; best for someone who values consistency and reliability.</li><li><b>
Documentation required:</b> You&rsquo;ll record details during and after each interaction.</li><li><b>
Multiple channels:</b> Phone is primary, with email support as needed.</li></ul><div></div><div><br>
People who tend to do well in this role stay patient and emotionally steady over time, even when the work is repetitive and the pace is consistent.</div><div></div><div><b><i><br>
What You&rsquo;ll Do</i></b></div><ul><li>
Research and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issues</li><li>
Provide accurate information to customers, managers and clients</li><li>
Create and send status updates or service recovery communications</li><li>
Route or escalate inquiries when needed</li><li>
Explain policies, procedures and benefit details</li><li>
Document each interaction clearly in the tracking system</li><li>
Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude</li></ul><div></div><div><b><i><br>
Questions Before You Apply?</i></b></div><div><ul><li>
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com</li><li>
Chat hours:<ul><li>
M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time</li><li>
Closed on some holidays. TA will respond to after-hours questions the next business day.</li></ul></li></ul></div><br>
<div></div>
Skills for Success:
<div><b><i>
Required Skills</i></b></div><ul><li>
Clear written and verbal communication</li><li>
Able to review in-depth info and reach logical conclusions</li><li>
Basic math skills (for payment-related questions)</li><li>
Empathy and dependability</li><li>
Strong listening, organization, multitasking and time management</li><li>
Ability to work in a changing environment</li><li>
Basic computer skills, including Microsoft Office</li><li>
Typing speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)</li></ul><div></div><div><b><i><br>
Eligibility Requirements</i></b></div><ul><li>
Must have the ability to pass a pre-employment background check and drug screen</li><li>
High school diploma or equivalent</li><li>
2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)</li><li>
Availability within operating hours:<ul><li>
Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)</li><li>
Possible weekends (from October through March)</li><li><i>
(shifts are assigned based on schedule bid using performance metrics)</i></li></ul></li><li>
Reliable attendance and ability to follow a set schedule (queues are time-sensitive)</li></ul><div></div><div><b><i><br>
Nice to Have</i></b></div><ul><li>
Experience with medical claims reimbursements or billing</li><li>
Familiarity with health insurance terminology</li><li>
Understanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing</li><li>
Knowledge of customer service practices</li></ul><div></div><div><b><i><br>
Remote Work Requirements</i></b></div><ul><li>
Indiana resident</li><li>
Secluded, distraction-free workspace</li><li>
Internet requirements:<ul><li>
High-speed internet from a wired provider (cable or fiber)</li><li>
Your computer must be connected to your modem/router using an Ethernet cable*</li><li>
Wireless, 5G and satellite internet aren&rsquo;t supported</li></ul></li></ul><div></div><ul><li><br>
<i>Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.</i></li></ul><div></div><div><b><i><br>
The Remote Experience</i></b></div><div>
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.</div><div></div><div><div><div><br>
(direct link to video: https://mrly.info/h4b)</div></div></div><br>
<div></div>
Why Morley?:
<div>
At Morley, your paycheck is just the start &ndash; add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.</div><div></div><div><b><i><br>
Health &amp; Wellness Benefits</i></b></div><ul><li>
Medical and prescription coverage</li><li>
Dental and vision insurance</li><li>
Paid time off</li><li>
Associate wellness program with rewards for annual checkups</li><li>
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)</li></ul><div></div><div><b><i><br>
Financial Benefits</i></b></div><ul><li>
401(k) with match</li><li>
Flexible spending account (FSA)</li><li>
Life insurance</li><li>
Company-paid short- and long-term disability insurance</li></ul><div></div><div><b><i><br>
Benefits to Make Your Life Easier</i></b></div><ul><li>
24/7 online access to doctors through Teladoc</li><li>
24/7 nurse help desk</li><li>
Patient advocacy with free 24/7 support for benefit questions and claims</li><li>
Guidance for family, financial and estate planning (including wills)</li></ul><div></div><div><b><i><br>
About Morley</i></b></div><div>
Our mission is to deliver extraordinary experiences.</div><div></div><div><br>
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) &ndash; for our associates and for the world-leading companies that partner with us.</div><div></div><div><br>
We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.</div><div></div><div><br>
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.</div><div></div><div><br>
Thank you for your interest in Morley.</div><div></div><div><b><i><br>
Notices</i></b></div><ul><li>
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo</li><li>
Click here to view Morley&rsquo;s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa</li><li>
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy</li></ul></div><div></div>

Work at Home Customer Service Advisor (Indiana residents)

<div><p><b>English Customer Support Advisor &ndash; Greater Cairo | Leading Beauty &amp; Skincare Brands</b></p>
<p>As an Advisor I on a blended support program, you&rsquo;ll interface with customers via inbound/outbound calls, chats, emails, and online support. You&rsquo;ll deliver service, resolve routine issues, and help customers get the most out of premium skincare and beauty products.</p>
<p><b>Why this role?
</b><br>
You&rsquo;ll support leading beauty brands known for innovative, 5-star rated skincare and personal care products used daily by customers worldwide. This is a chance to work for a fast-growing, customer-focused company in the beauty and wellness space.</p>
<p><b>In this role, you&rsquo;ll:</b></p>
<ul><li>Be the friendly voice of top skincare and beauty brands, delivering high-quality support via phone, email, and chat.</li>
<li>Assist customers with product inquiries, usage guidance, order support, and troubleshooting.</li>
<li>Build deep knowledge of skincare products, ingredients, and routines to provide confident, accurate solutions.</li>
<li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li>
<li>Create positive customer experiences through personalized assistance and clear communication.</li>
<li>Collaborate within a dynamic, supportive team to hit shared service and performance goals.</li>
</ul><p><b>Essential Functions / Core Responsibilities:</b></p>
<ul><li>Meet contractual KPIs for service delivery and customer satisfaction.</li>
<li>Clarify customer needs using probing and decision-support tools.</li>
<li>Listen actively, show empathy, and build strong customer rapport.</li>
<li>Greet customers in a courteous, friendly, professional manner.</li>
<li>Maintain working knowledge of client skincare products, ingredients, and usage guidelines.</li>
<li>Document interactions accurately in account records.</li>
<li>Participate in initiatives to improve customer satisfaction and business performance.</li>
<li>Identify opportunities to educate customers on additional products and services when appropriate.</li>
</ul><p><b>Candidate Profile:</b></p>
<ul><li><b>Skincare experience is a plus</b> &ndash; prior work in beauty retail, skincare consulting, customer service for beauty brands, or similar roles required.</li>
<li>High school diploma required; relevant experience is a plus.</li>
<li>Excellent communication, interpersonal, and customer engagement skills in English.</li>
<li>Comfortable in a fast-paced, performance-driven environment.</li>
<li>Strong multitasking, prioritization, and adaptability.</li>
<li>Basic computer skills and ability to navigate multiple systems.</li>
<li>Works well independently and collaboratively.</li>
<li>Detail-oriented, dependable, and professional.</li>
<li>Patient, composed, and solution-focused.</li>
<li>Flexible to work rotating shifts as required.</li>
<li>Strong problem-solving with a customer-centric mindset.</li>
<li>Knowledge and passion for skincare and beauty products.</li>
</ul><p><b>Career Framework Role:</b><br>
This entry-level role operates within defined processes under close supervision. You&rsquo;ll gain product-specific knowledge of skincare and beauty and build a foundation for growth through continuous learning and performance development.</p>
<p><b>What We Offer:</b></p>
<ul><li>Competitive salary</li>
<li>Transportation provided
</li><li>Medical &amp; social insurance</li>
<li>Fast-track promotions within 6 months</li>
<li>Exposure to the beauty, skincare, and consumer goods sector</li>
<li>Supportive, inclusive, growth-focused work environment</li>
</ul><p><b>Additional Information:</b><br>
Program requirements, responsibilities, and expectations may vary based on operational needs.</p>
<p><b>Disclaimer:
</b><br>
Statements above describe the general nature and level of work. They are not an exhaustive list of all responsibilities or skills. Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</p></div>

English Customer Support Advisor – Greater Cairo | Top Skincare Brands

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