consumer services advisor

Lennox International

<div>Who We Are:
<div><b>
Lennox (NYSE: LII)</b> Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member&rsquo;s contributions and offers a supportive environment for career development. Come, stay, and grow with us.</div>
What Drives Success:
<div>
Under general supervision, this mid-level position handles a variety of incoming consumer inquiries on Residential products through a Contact Center. This position responds to questions and requests for information regarding Lennox products and dealers in order to provide the best customer experience possible.<br>
<br>
Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment. Interprets and explains the terms of product warranties. Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits. Provide product documentation to consumer if requested. Guide the consumer to the dealer if dealer services are required. Document the call information into the call-tracking database in the event additional follow-up is required. Identifies and helps implement process improvements.</div><br>
<div></div>
What We Are Looking For:
<div>
Requires a high school diploma or an equivalent combination of education and experience.<br>
<br>
Excellent verbal, listening and written communication skills. Strong customer service skills. Ability to handle and diffuse difficult customer situations. The ability to provide assistance in a fast paced environment. Ability to learn, understand and convey technical information. Ability to multitask to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP is preferred.</div>
What We Offer:
<div><b>
Compensation</b>: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $41,600 - $54,600<b> </b>annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.</div><div></div><div><br>
Employees in this role are also eligible for a<b> </b>bonus in accordance with the terms of the Company&rsquo;s applicable plan.</div><div></div><div><b><br>
Benefits</b>: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.</div><div></div><div><br>
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.</div><div></div><div><b><br>
Our Culture</b>: At Lennox, our Core Values of Integrity, Respect &amp; Excellence are ingrained in the fabric of the organization. They define our culture &ndash; which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member&rsquo;s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you&rsquo;ll take pride in our brands, knowing you are part of something special. <b>Come, stay, and grow with us!</b></div><div></div><div><i><br>
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.</i></div></div>

Consumer Affairs Consultant

CHANEL

<div>
 <strong>
  Your role @ CHANEL
  <br/>
  <br/>
 </strong>
 At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
 <br/>
 <br/>
 With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
 <br/>
 <br/>
 The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
 <br/>
 <br/>
 <strong>
  The impact you can create at CHANEL
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
  </li>
  <li>
   Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.
  </li>
  <li>
   Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.
  </li>
  <li>
   Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.
  </li>
  <li>
   Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
  </li>
  <li>
   Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
  </li>
  <li>
   Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
  </li>
  <li>
   Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are energized by&hellip;
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
  </li>
  <li>
   Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
  </li>
  <li>
   Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
  </li>
  <li>
   Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
  </li>
  <li>
   An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
  </li>
  <li>
   A workplace that provides you with opportunities to develop and supports you to be at your best.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Can Bring To The Team&hellip;
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.
  </li>
  <li>
   Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
  </li>
  <li>
   A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.
  </li>
  <li>
   Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
  </li>
  <li>
   Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What you will learn / What CHANEL can offer you&hellip;
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
  </li>
  <li>
   Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL&rsquo;s dynamic business.
  </li>
  <li>
   Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 </em>
</div>


Client Service Advisor

BANKERS TRUST COMPANY

<div><p>There are important qualities you look for in an employer &ndash; meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we&rsquo;re proud of the premier workplace we&rsquo;ve created. We regularly receive best in class results through our biennial employee engagement survey. We&rsquo;re also proud to receive recognition from others, including our designation as a &ldquo;Best Place for Working Parents&reg;,&rdquo; being a four-time recipient of the Greater Des Moines Partnership&rsquo;s Inclusion Award, and being named one of the &ldquo;Best Businesses Supporting Local Charity&rdquo; by readers of the Business Record.</p><p><b>
Job Summary:</b></p><p>
Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.</p><p>
This is a Part Time Casual position averaging 20 hours per week. See Work Schedule below.</p><p><b>
Primary Functions and/or Responsibilities:</b></p><ul><li>
Will be involved in ordering, receiving, verifying, and distributing cash</li><li>
Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks</li><li>
Scans and processes daily transactions (Branch capture)</li><li>
Perform as a team member in allocating and coordinating the work flow</li><li>
Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures</li><li>
Admits customers to safe deposit boxes (most locations)</li><li>
Identify relevant referral opportunities and make referrals to promote the bank&rsquo;s product and services; consistently cross-sells bank products at every opportunity.</li><li>
Ability to train new employees and answer co-worker questions</li><li>
Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.</li><li>
Follows teller over/short policy</li><li>
Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts</li><li>
Identifies customers and cashes checks or refers customers to management for authorization to cash checks</li><li>
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded</li><li>
Provides additional customer services and information including Cashier&rsquo;s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit</li><li>
Promote and maintain positive relations with all contacts, customers and potential customers</li><li>
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies</li><li>
Comply with all department, company, and regulatory policies and procedures</li><li>
Contribute to the fulfillment of department and company objectives and goals</li></ul><p><b>
Education and/or Experience:</b></p><ul><li>
High school diploma or equivalent</li></ul><p><b>
Specific Skills, Knowledge &amp; Abilities:</b></p><ul><li>
Strong communication skills</li><li>
Strong customer relation skills</li><li>
Ability to problem solve</li><li>
Organizational skills</li><li>
Relevant computer skills</li><li>
Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud</li><li>
Ability to work in a team environment</li><li>
Honesty and integrity</li><li>
Ability to work in a fast paced environment</li><li>
Ability to work well under pressure</li><li>
High degree of accuracy</li>
Some clerical, administrative, cash handling, sales or customer service experience <li>- Preferred</li><li>
10-key &ndash; Preferred</li>
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act <li>- Preferred</li><li>
In-depth knowledge of all bank deposit products and policies &ndash; Preferred</li><li>
Basic knowledge of bank loan, trust, and investment center products &ndash; Preferred</li></ul><p><b>
WORK SCHEDULE</b>: This is a Part Time Casual position averaging 20 hours per week. Hours vary between 7:30 a.m. to 5:45 p.m. Monday &ndash; Friday and Every other Saturday from 8:30 a.m. to 12:45 p.m. Travel between branches (including Ames) will be required and compensated.</p><p><b>
Hiring Salary Range</b></p><p>
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate&rsquo;s prior related experience &amp; education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $17.75 - $20.50</p><p><b>
Hybrid Eligibility:</b> Position will be onsite.</p><p><b>
EQUAL OPPORTUNITY EMPLOYER</b></p><p><b>
&ldquo;PROTECTED VETERANS&rdquo; AND &ldquo;INDIVIDUAL WITH DISABILITY&rdquo;</b></p></div>

Consumer Services Rep - BT Ames

Bankers Trust

<div><div><div><div><div><div><div><div><div><div><div><p>There are important qualities you look for in an employer &ndash; meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we&rsquo;re proud of the premier workplace we&rsquo;ve created. We regularly receive best in class results through our biennial employee engagement survey. We&rsquo;re also proud to receive recognition from others, including our designation as a &ldquo;Best Place for Working Parents&reg;,&rdquo; being a four-time recipient of the Greater Des Moines Partnership&rsquo;s Inclusion Award, and being named one of the &ldquo;Best Businesses Supporting Local Charity&rdquo; by readers of the Business Record.
</p><p><b>Job Summary:
</b></p><p>Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products.
</p><p>This is a Part Time Casual position averaging 20 hours per week. See Work Schedule below.
</p><p><b>Primary Functions and/or Responsibilities:
</b></p><ul><li>Will be involved in ordering, receiving, verifying, and distributing cash
</li><li>Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks
</li><li>Scans and processes daily transactions (Branch capture)
</li><li>Perform as a team member in allocating and coordinating the work flow
</li><li>Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures
</li><li>Admits customers to safe deposit boxes (most locations)
</li><li>Identify relevant referral opportunities and make referrals to promote the bank&rsquo;s product and services; consistently cross-sells bank products at every opportunity.
</li><li>Ability to train new employees and answer co-worker questions
</li><li>Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.
</li><li>Follows teller over/short policy
</li><li>Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts
</li><li>Identifies customers and cashes checks or refers customers to management for authorization to cash checks
</li><li>Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
</li><li>Provides additional customer services and information including Cashier&rsquo;s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit
</li><li>Promote and maintain positive relations with all contacts, customers and potential customers
</li><li>Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
</li><li>Comply with all department, company, and regulatory policies and procedures
</li><li>Contribute to the fulfillment of department and company objectives and goals
</li></ul><p><b>Education and/or Experience:
</b></p><ul><li>High school diploma or equivalent
</li></ul><p><b>Specific Skills, Knowledge &amp; Abilities:
</b></p><ul><li>Strong communication skills
</li><li>Strong customer relation skills
</li><li>Ability to problem solve
</li><li>Organizational skills
</li><li>Relevant computer skills
</li><li>Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
</li><li>Ability to work in a team environment
</li><li>Honesty and integrity
</li><li>Ability to work in a fast paced environment
</li><li>Ability to work well under pressure
</li><li>High degree of accuracy
</li>Some clerical, administrative, cash handling, sales or customer service experience <li>- Preferred
</li><li>10-key &ndash; Preferred
</li>Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act <li>- Preferred
</li><li>In-depth knowledge of all bank deposit products and policies &ndash; Preferred
</li><li>Basic knowledge of bank loan, trust, and investment center products &ndash; Preferred
</li></ul><p><b>WORK SCHEDULE </b>: This is a Part Time Casual position averaging 20 hours per week. Hours vary between 7:30 a.m. to 5:45 p.m. Monday &ndash; Friday and Every other Saturday from 8:30 a.m. to 12:45 p.m. Travel between branches (including Ames) will be required and compensated.
</p><p><b>Hiring Salary Range
</b></p><p>The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate&rsquo;s prior related experience &amp; education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $17.75 - $20.50
</p><p><b>Hybrid Eligibility: </b>Position will be onsite.
</p><p><b>EQUAL OPPORTUNITY EMPLOYER
</b></p><p><b>&ldquo;PROTECTED VETERANS&rdquo; AND &ldquo;INDIVIDUAL WITH DISABILITY&rdquo;</b></p></div></div></div></div></div></div></div></div></div></div></div>

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><ul><li><br>
<i>Due to Saudization local mandates, only Saudi nationals will be considered at this time.</i></li></ul><p></p><p><b><br>
What you'll build:</b></p><p>
As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.</p><ul><li>
Provide deep solution-specific expertise to support new sales and adoption for key customers</li><li>
Provide both standard and customized/personalized solution demonstrations that bring SAP solutions to life and show customers the value of SAP.</li><li>
Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions</li><li>
Evaluate account qualification criteria to determine further investment in pursuing opportunities</li><li>
Establish yourself as a thought leader within the account team and fine-tune account strategy</li><li>
Collaborate with the team in creating overall themes and competitive differentiation</li><li>
Conduct vigorous dry runs on strategic deals and customer engagements</li><li>
Transition engagement to implementation partner/ Services teams effectively</li><li>
Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal</li><li>
Leverage digital assets throughout the customer engagement, including demos, presentations, and other content</li></ul><p></p><p><b><br>
What you bring:</b></p><ul><li>
Professional experience with large software/IT organizations, preferably in a CX solution-specific segment</li><li>
SAP CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience</li><li>
Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment</li><li>
Viewed as a solutions/CX Lines of Business/Industry expert across SAP with a track record of success</li><li>
Focus on creating compelling storylines and themes for customer interactions</li><li>
Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions</li><li>
Passion and energy in all customer interactions</li></ul><p></p><ul><li><br>
<b><i>Due to Saudization local mandates, only Saudi nationals will be considered at this time.</i></b></li><li><b><i>One year Fixed term contract, with potential of being renewed.</i></b></li></ul><p></p><p><b><br>
Where you belong:</b></p><ul><li>
Customer Advocate: Collaborate to complement solution expertise and support customers</li><li>
Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement</li><li>
Implementation Partner/Customer Services &amp; Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value</li><li>
SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey</li></ul><p></p><div><b><br>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
<br>
<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br>
<br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.<br>
<br>
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><p>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
<br>
Requisition ID: 442879 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid</p></div>

CX Solution Advisor (One-Year Fixed-Term Renewable Contract)

Agram

<div>
 <strong>
  Job Title:
 </strong>
 Legal Advisor &ndash; Payments, Lending &amp; FinTech
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Dubai, UAE (Hybrid)
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 2&ndash;7 years
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 We are seeking a Legal professionals with hands-on experience in payments, digital lending, and fintech to support regulatory, product, and commercial matters. The role will partner closely with business, compliance, and product teams to enable compliant growth across the UAE and broader region.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Advise on legal and regulatory requirements for payment services, digital wallets, BNPL, and consumer lending products.
  </li>
  <li>
   Support licensing, regulatory filings, and engagement with financial regulators.
  </li>
  <li>
   Draft, review, and negotiate commercial agreements (merchant, partner, vendor, and platform terms).
  </li>
  <li>
   Provide legal input on new product launches, features, and cross-border initiatives.
  </li>
  <li>
   Manage consumer protection, data privacy, and outsourcing considerations.
  </li>
  <li>
   Coordinate with external counsel and support internal policy development.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;7 years of post-qualification experience in fintech, payments, lending, or financial services.
  </li>
  <li>
   Strong knowledge of financial services regulation, payment systems, and consumer finance frameworks.
  </li>
  <li>
   Experience with commercial contracts and product advisory.
  </li>
  <li>
   Qualified lawyer with strong academic credentials.
  </li>
  <li>
   Excellent stakeholder management and communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 Reagrds,
 <br/>
 <br/>
 Sana Khan
 <br/>
 <br/>
 Skills: digital,fintech,consumer lending,lending,financial services,payments
</div>


Legal advisor  – Payments, Lending & FinTech

Jadeer

<div><p><b>Jadeer </b>is hiring a<b> </b><b>Customer Care Advisor</b> on behalf of one of our clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.</p><h4 class="jobSectionHeader"><b>
Job Title: </b><b>Customer Care Advisor</b></h4><h5 class="jobSectionHeader"><b>
Key Responsibilities</b></h5><ul><li><p>
Handle inbound and outbound customer calls in a professional and timely manner.</p></li><li><p>
Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.</p></li><li><p>
Resolve complaints efficiently while ensuring compliance with company policies and service standards.</p></li><li><p>
Accurately document customer interactions and update CRM systems with relevant information.</p></li><li><p>
Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.</p></li><li><p>
Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).</p></li><li><p>
Stay updated on products, services, policies, and ongoing promotions.</p></li><li><p>
Contribute to continuous improvement initiatives by sharing customer feedback and insights.</p></li></ul><h5 class="jobSectionHeader"><b>
Qualifications &amp; Requirements</b></h5><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Commerce, Communications, or a related field (preferred).</p></li><li><p>
0&ndash;2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).</p></li><li><p>
Excellent verbal communication skills in English and Arabic.</p></li><li><p>
Strong problem-solving abilities and customer-oriented mindset.</p></li><li><p>
Ability to handle high call volumes and work under pressure in a fast-paced environment.</p></li><li><p>
Proficiency in using CRM systems and basic computer applications.</p></li><li><p>
Flexibility to work rotational shifts, including weekends and public holidays if required.</p></li><li><p>
Strong interpersonal skills, adaptability, and a positive attitude.</p></li></ul><p></p><p>
If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.</p></div><p></p>

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