contact agent

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 
 
 Requirements:
 
 
 &bull; Must be a graduate with a bachelor's degree
 
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 
 &bull; Ability to work flexible hours, including rotational shifts
 
</div>

Contact Center Agent

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
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 English level: B2
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 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
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 Social &amp; Medical Insurance
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 </ul>
 
 
</div>

Contact Center Agent (Banking)

Banque Misr

<div>
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound calls from Banque Misr customers efficiently and in line with service standards
 </li>
 <li>
 Abide by SLAs, including average handling time, to resolve customer requests and complaints
 </li>
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 Manage and retain unsatisfied customers through effective problem-solving and service recovery
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 Record, analyze, and escalate customer requests and complaints to enhance service quality
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 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Performance excellence and accountability
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 Collaboration and synergy building
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 Agility and resilience in handling diverse situations
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 Customer-centric approach with strong communication skills
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 Effective time management and prioritization
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 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
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 Proficiency in Microsoft Office applications
 </li>
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 Strong command of English (spoken and written)
 </li>
 <li>
 Cairo residents
 </li>
 </ul>
</div>

Inbound Contact Center Agent - Outsourced

First Central Credit Union

Company Overview First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.Job Summary We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.Responsibilities<ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li>Qualifications</li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul>Pay: $13.99 - $20.98 per hourBenefits:<ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Waco, TX 76712 (Required)</li></ul>Work Location: In person

Part Time Contact Center Agent (Experience Preferred)

Disruptive IT LLC

Overview Core Platform Expertise<ul><li>Oracle Siebel CRM (Contact Center / Call Center modules)Strong hands-on experience configuring and supporting Siebel for high-volume customer service environments.</li><li>Siebel Tools</li><li>Business Components, Business Objects</li><li>Applets, Views, Screens</li><li>Workflows and Runtime Events</li><li>Task UI and service workflows</li><li>Scripting (eScript / Siebel VB)</li><li>Data Model and Configuration</li><li>Extension tables</li><li>Joins and links</li><li>Picklists, LOV management</li><li>Data validation and business rules</li></ul>Contact Center Capabilities<ul><li>Experience implementing and supporting agent workflows including:</li><li>Case / Service Request management</li><li>Customer interaction history</li><li>Knowledge management integration</li><li>Complaint and escalation workflows</li><li>Agent desktop configuration</li><li>Omnichannel interaction management</li><li>Understanding of how Siebel supports:</li><li>inbound call workflows</li><li>agent screen-pops</li><li>guided resolution processes</li><li>customer 360 views</li></ul>CTI and Telephony IntegrationExperience integrating Siebel with telephony platforms using Computer Telephony Integration (CTI).Typical environments include:<ul><li>Siebel CTI Toolbar</li><li>Open UI integrations</li><li>Telephony platforms such as:</li><li>Cisco UCCE / UCCX</li><li>Avaya</li><li>Genesys</li><li>NICE</li></ul>Capabilities include:<ul><li>screen-pop configuration</li><li>call event handling</li><li>agent state management</li><li>interaction logging</li></ul>Integration and MiddlewareExperience integrating Siebel with enterprise systems.Technologies may include:<ul><li>Siebel EAI</li><li>Web Services (SOAP / REST)</li><li>Integration Objects</li><li>XML messaging</li><li>JMS / middleware platforms</li><li>Oracle SOA Suite</li><li>API integrations with billing, identity, and customer systems</li></ul>Performance and ScalabilityExperience supporting large contact center deployments.Skills include:<ul><li>Siebel performance tuning</li><li>SQL and database optimization (Oracle DB)</li><li>Batch processing and EIM</li><li>Workflow performance tuning</li><li>Load troubleshooting for high agent concurrency</li></ul>Deployment and ArchitectureExperience in enterprise Siebel environments including:<ul><li>Siebel Server architecture</li><li>Gateway / Application Interface</li><li>Open UI deployments</li><li>Multi-environment release management</li><li>Dev / Test / Prod lifecycle</li></ul>Experience working with:<ul><li>Linux / Unix server environments</li><li>Web servers (Apache / Tomcat)</li><li>CI/CD or release automation</li></ul>Contact Center Operations UnderstandingMid-to-senior candidates should also understand operational realities:<ul><li>agent productivity workflows</li><li>call center KPIs</li><li>escalation processes</li><li>regulatory environments (healthcare, financial services, government)</li></ul>Preferred ExperienceSiebel Open UI customizationJavaScript developmentSiebel upgrade or modernization projectsMigration to cloud or hybrid architecturesExperience with large government or enterprise customer service platformsPay: $50.00 - $115.00 per hourWork Location: Remote

Oracle Siebel Contact Center – Mid to Senior Level

Baymont by Wyndham Fayetteville I-95

***THIS IS A MIX OF DAY SHIFT AND OVERNIGHT POSITION***We are looking for a Hotel Front Desk Agent to serve as our guests&rsquo; first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we&rsquo;d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities<ul><li>Perform all check-in and check-out tasks</li><li>Manage online and phone reservations</li><li>Inform customers about payment methods and verify their credit card data</li><li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li><li>Welcome guests upon their arrival and assign rooms</li><li>Provide information about our hotel, available rooms, rates and amenities</li><li>Respond to clients&rsquo; complaints in a timely and professional manner</li><li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li><li>Maintain updated records of bookings and payments</li></ul>Skills<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li><li>Customer service attitude</li><li>Excellent communication and organizational skills</li></ul>Job Types: Full-time, Part-timePay: From $11.00 per hourBenefits:<ul><li>Employee discount</li></ul>Experience:<ul><li>Hotel Front Desk: 1 year (Required)</li></ul>Work Location: In person

Front Desk Agent/Night Auditor

Openkyber

<div>Job Title: ServiceNow Virtual Agent &amp; ITSM Integration Specialist
Location: Remote
Duration: Contract
Core Platform Responsibilities (ServiceNow 6 Mandatory)
<ul><li>Design and build Virtual Agent conversational flows using card based UI, conditional logic, and guided actions</li>
<li>Configure and manage ITSM workflows for Incident, Request, Universal Request, and SLA lifecycle handling</li>
<li>Implement SLA logic, triggers, and state transitions for chatbot initiated and agent assisted flows</li>
<li>Develop policy aware self service actions aligned with entitlement, approval, and compliance rules</li>
<li>Build backend automation using Flow Designer and Integration Hub</li>
<li>Develop custom logic using Glide API (JavaScript)</li>
<li>Ensure PII masking, audit logging, and enterprise compliance standards are met</li>
<li>Integrate ServiceNow Virtual Agent with external systems and internal platforms</li>
</ul>Extended Integration Responsibilities AI &amp; Knowledge Integration (Added Skill Set)
<ul><li>Implement AI based knowledge retrieval for &quot;How to&quot; and troubleshooting use cases</li>
<li>Configure intent detection and classification using ServiceNow Predictive Intelligence</li>
<li>Integrate external NLP services (AWS Comprehend, Azure Cognitive Services, OpenAI APIs) via REST APIs</li>
<li>Connect enterprise knowledge bases to chatbot flows for contextual responses</li>
<li>Ensure content safety, governance, and policy compliance for AI driven responses</li>
</ul>Microsoft Ecosystem Integration (Added Skill Set)
<ul><li>Enable Microsoft Teams chat actions and Outlook meeting scheduling via deep links</li>
<li>Implement and secure Microsoft 365 authentication for ServiceNow initiated actions</li>
<li>Validate integration approvals and security requirements</li>
<li>Design solutions with readiness for future Microsoft Graph API enhancements</li>
</ul>Human Handover &amp; Escalation (Added Skill Set)
<ul><li>Implement warm transfer from ServiceNow Virtual Agent to Hercules with contextual payload</li>
<li>Ensure conversation transcript, ticket state, and SLA continuity during handover</li>
<li>Validate agent tooling to support seamless continuation of user journeys</li>
<li>Partner with AMCC and Service Desk teams for escalation design and testing</li>
</ul>Technical Skills &amp; Technologies Mandatory
<ul><li>ServiceNow Virtual Agent Designer</li>
<li>ServiceNow ITSM (Incident, Request, SLA)</li>
<li>Flow Designer &amp; Integration Hub</li>
<li>Glide API (JavaScript)</li>
<li>REST API development</li>
</ul>Additional / Supporting
<ul><li>ServiceNow Predictive Intelligence</li>
<li>JavaScript &amp; Node.js</li>
<li>Python</li>
<li>RESTful APIs &amp; OAuth authentication</li>
<li>AWS fundamentals</li>
<li>ServiceNow DevOps &amp; CI/CD basics</li>
</ul>Core Competencies
<ul><li>Conversational design and chatbot lifecycle management</li>
<li>Secure API development and integration</li>
<li>SLA driven automation and state management</li>
<li>Testing, debugging, and optimization of chatbot and workflow solutions</li>
<li>Collaboration with platform, product, and support teams</li>
</ul>Preferred Experience
<ul><li>Enterprise Service Desk automation and digital workplace initiatives</li>
<li>Virtual Agent containment and deflection optimization</li>
<li>Regulated or compliance driven environments</li>
<li>Multi platform integrations (ServiceNow, Microsoft 365, AWS, internal tools)</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

OpenAM

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