contact agent

Guidant Global

Location Ipswich, fully onsite 3 months contract Description: The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Performance Objectives:Excellence Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemesPeople Provide support to the administration team Support team members during busy periods Work as part of an effective teamClients Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make outbound calls when requiredFinancial Hit individual (KPI of 50 calls per day) and team targets Ensure timely completion of timesheetsWillis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.Minimum Criteria & Skills (including education & licenses)Essential Able to work to a high level of accuracy Able to work well under pressure and meet targets Interpersonal skills to include good written and verbal communication Computer literate Excellent customer service skills and a positive, customer focused attitudeAdvantageous Experience in either DB or DC pensions administration would be an advantage Experience working within a contact centre would be an advantage

Contact Centre Agent

Animaker Media pvt ltd

Position: Calling Agent Location: DHA Phase 1, Lahore Job Type: Full-Time, Onsite Shift Time: 7:00 PM &ndash; 4:00 AMAnimaker Media hiring Sales Agents for its SEO and Digital Marketing campaigns targeting the US market. Both fresh and experienced candidates are encouraged to apply.Requirement: ✔ Excellent English-speaking skills ✔ Clear accent &amp; confident communication ✔ Ability to handle outbound sales calls for SEO/Digital Marketing services ✔ Basic understanding of digital marketing (training will be provided for fresh candidates) ✔ Strong listening, sales, &amp; persuasion skills ✔ Professional attitude and willingness to learnWhy Join us ? Professional sales training Fast career growth Friendly environment Incentives &amp; bonuses Skill development opportunitiesApply Now: Email: hr@animakermedia.com WhatsApp : 0328 0123333Job Type: Full-timePay: Rs40,000.00 - Rs90,000.00 per monthWork Location: In person

Calling Agent

HMARK Consultants

HMARK Consultants is hiring a full-time Call Agent to join our fast-growing overseas education team! We&rsquo;re looking for smart, confident communicators who can engage students, build trust, and help drive walk-ins.Responsibilities:<ul><li>Call and invite prospective students/parents for office meetings</li><li>Keep records updated and report to Head of Counselors</li><li>Follow up with leads to boost conversions</li><li>Build strong client relationships to generate offline leads</li></ul>Requirements:<ul><li>Intermediate English communication skills</li><li>Confident, friendly, and persuasive personality</li><li>MS Office &amp; research skills</li><li>1+ year relevant experience</li></ul>What We Offer:<ul><li>Competitive salary + high commissions</li><li>Career growth &amp; training</li><li>Supportive team + complimentary hot drinks</li></ul>Apply Now: Email: hmarkcons@gmail.com WhatsApp: 03352272275Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Call Agent - Karachi

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

Nissan

<div>Job Title Section Manager - Regional Customer Contact Center 
 
Department Customer Excellence - (CQ) 
 
Function Section Manager RCCC 
 
Legal Entity NMEF 
 
Location Dubai, UAE 
 
Level EVP - 7 
 
Direct Manager DGM - Customer Quality 
 
Manager's Manager DGM - Customer Quality 
 
Functional Reporting GM - Customer Excellence 
 
Mission &amp; Main Objectives 
<ul><li>
Supervise outsourced team of Regional Customer Contact Center (RCCC) agents and agency to support delivery of seamless customer experience for NISSAN and INFINITI customers</li><li>
Ensuring resolution of customer concerns following defined NMEF - NSC comnplaints management and escalation processes;</li><li>
Track, escalate and manage Connected Car Services (CCS) complaints and issues</li><li>
Problem solving resource and support in coordination with related NMEF / I-ME and NSC functions</li><li>
Support Voice of Customer issues such as tracking and resolution of Hot Alert Cases</li><li>
Develop, update agent scripts / messages to conform with relevant customer communications directive from NISSAN and INFINITI</li><li>
Relay related customer inquiries to respective RBU's / NSC in case of out of region inquiries; and to respective NMEF functions such as Sales, Aftersales, and other business opportunity related inquries</li><li>
Monitor and deliver (if necessary) brand, product, and process related training for RCCC agents</li></ul> 

Main tasks and responsibilities (Scope : tasks related to both NISSAN and INFINITI) 
<ul><li>
Design and manage the complaints management and escalation process internally and across the NSCs</li><li>
Manage the RCCC team performance and daily operations, headcount planning and scheduling, achievement of related KPIS and reports; manage agent training needs;</li><li>
Managing RCCC agent operation Quality such as agent suc as team leader daily performance, priorities, validate quality reports and listening to agent calls, keep track fo daily received cases; and manage agent and NSC queries</li><li>
Prepare management reports relative to call center performance and operational improvements</li><li>
Design, manage and submit various performance reports explaining the results of all customer requests / complaints handled in relation to the agreed KPI for each market.</li><li>
Lead the call center agents for cross-functional support from various departments involved in the problem resolution process</li><li>
Administer Sales Force utilization for RCCC which indclude creation of reporting templates, managing users, system training, process mapping, dashboard creation and report generation</li><li>
Monitor QVOC tool for hot alerts and pending cases</li><li>
Keep track and update RCCC knowledge files for reference</li><li>
Handle and support all related CCS cases, escalate as required through the prescribed CCS escalation channel, generate CCS related reports, and attend regular meetings with SDSM and related functions involved with CCS</li><li>
Attend Regional calls to identify best ideas to enhance RCCC operational performance</li><li>
Implement new technology tools, processes, or workflows to enhance efficiency and customer experience</li></ul> 

Country Specifics
 
 
NISSAN : NMEF markets 
 
INFINITI : I-ME Markets 
 
KPIs 
<ul><li>
Case resolution</li><li>
Case closure</li><li>
Hot alert closure</li><li>
Case closure satisfaction</li></ul> 

BACKGROUND &amp; SKILLS REQUIRED 
 
Background &amp; Experience (years) 
 
Specific technical skills 
<ul><li>
Automotive, Call Center Operations or CRM background;</li><li>
Arabic speaker;</li><li>
Leadership experience in previous role and advantage</li><li>
Competency in various software applications (Salesforce, excel, ppt)</li></ul> 

Behavioural Competencies Required
 
<ul><li>Emphathetical and Customer service oriented</li><li>
Able to work with multiple cross functional team</li><li>
Team Management</li><li>
Results driven</li></ul> 
Dubai United Arab Emirates</div>

Section Manager - Regional Customer Contact Center

Axix Technologies

About the Role:Axix Technologies is hiring a high-caliber AI Agent Automation Intern to work on enterprise-grade AI automation systems used across security, surveillance, operations, and digital workflows. This role is for serious builders, not beginners. You will design, integrate, and deploy AI-driven automation, intelligent agents, and computer vision pipelines that operate in real production environments.This internship is strictly onsite and leads directly to a permanent role for high performers.Core Responsibilities:<ul><li>Build AI Agent automation workflows for enterprise use cases</li><li>Design agent orchestration &amp; decision flows using modern frameworks</li><li>Implement n8n-based automation pipelines integrated with AI models</li><li>Develop Computer Vision modules (object detection, tracking, events)</li><li>Work on AI-powered security &amp; surveillance systems</li><li>Build API-first, microservices-based AI backends</li><li>Containerize services using Docker and deploy on Kubernetes</li><li>Optimize inference pipelines for real-time &amp; edge deployments</li><li>Use Cursor / AI-assisted IDEs to accelerate development</li><li>Collaborate with product, CV, and platform teams onsite</li></ul>Required Tools, Frameworks &amp; Skills:Candidates must have hands-on experience with most of the following:AI Agents &amp; Automation<ul><li>n8n (workflow automation)</li><li>LangGraph / LangChain (agent orchestration)</li><li>Multi-agent systems &amp; decision trees</li><li>LLM-based automation &amp; tool calling</li></ul>Computer Vision &amp; AI<ul><li>Object detection (YOLO, OpenCV, CNNs)</li><li>Person detection &amp; tracking (DeepSORT / ByteTrack preferred)</li><li>Real-time video analytics pipelines</li><li>Model optimization (quantization, distillation)</li><li>OpenVINO / ONNX Runtime (preferred)</li></ul>Backend, DevOps &amp; Architecture<ul><li>Python (mandatory)</li><li>REST APIs (FastAPI / Flask / Node.js)</li><li>Microservices architecture</li><li>Docker &amp; containerized deployments</li><li>Kubernetes (K8s) basics</li><li>Event-driven &amp; message-based systems</li></ul>Full-Stack (Working Knowledge Required)<ul><li>Frontend dashboards (React / Vue or similar)</li><li>AI system visualization &amp; monitoring panels</li></ul>Developer Productivity<ul><li>Cursor or AI-powered coding tools</li><li>Git &amp; collaborative development workflows</li></ul>Eligibility Criteria:<ul><li>Completed Bachelor&rsquo;s degree (CS, AI, SE, Data Science, or related)</li><li>Strong problem-solving &amp; system-level thinking</li><li>Ability to work onsite in Gulberg, Lahore</li><li>Serious intent to convert into a long-term role</li></ul>What You&rsquo;ll Get:<ul><li>PKR 20,000 monthly stipend (fixed)</li><li>Work on production-level AI automation systems</li><li>Exposure to enterprise security &amp; surveillance platforms</li><li>Mentorship from senior AI &amp; system architects</li><li>Direct career path to full-time employment</li><li>Experience with cutting-edge AI agent &amp; automation stack</li></ul>How to Apply:Email: careers@axixtechnologies.com Contact: 0300-1119405 Office: 138 D1, Main Boulevard, Gulberg III, LahoreSubject Line: AI Agent Automation Intern &ndash; LahoreJob Type: Full-timePay: Rs20,000.00 per monthWork Location: In person

AI Agent Automation Intern (Enterprise AI, CV & Workflow Automation) – Leading to Job

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

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