contact center agent

Intelligence Gateway

About the Role:Are you ready to step into a dynamic and rewarding career in customer service? We&rsquo;re looking for both fresh talent and experienced professionals to join our team as Calling Agent for a software company. This role is perfect for individuals with strong communication skills, a problem-solving mindset, and a passion for helping others.You&rsquo;ll be part of a supportive team, handling customer interactions over the phone and delivering clear, prompt solutions.What You&rsquo;ll Be Doing:&middot; Identify and understand customer needs effectively&middot; Address inquiries with clarity and professionalism&middot; Research issues and provide appropriate solutions or alternatives&middot; Adhere strictly to company policies and procedures&middot; Ensure timely completion of daily call tasksWhat We&rsquo;re Looking For:&middot; Fresh graduates or professionals with 1 years of call center experience&middot; Minimum qualification: Intermediate / O or A Levels or higher&middot; Fluent in spoken and written English&middot; Strong analytical and critical thinking abilities&middot; Quick learner with a proactive attitude&middot; Ability to remain calm and professional with difficult clientsNote: Candidates currently in matriculation or who have just passed are not eligible for this position.Perks &amp; Benefits:Performance-Based Bonuses &ndash; Daily, Weekly &amp; MonthlyTravel Allowance &ndash; For Female EmployeesWeekends Off &ndash; Enjoy Saturdays and Sundays Friendly and collaborative team environmentWhat Makes You Stand Out:&middot; Excellent English communication (spoken and written)&middot; A collaborative attitude and team spirit&middot; Ability to explain technical matters in simple terms&middot; Time management and task prioritization skills&middot; Patience and professionalism under pressureOther Details:Shift Timings: 10:00 PM &ndash; 6:00 AM (Monday to Friday)Job Type: Full-TimeSalary: Rs 25,000 &ndash; 50,000 + Incentives Earn Up-to 80KKickstart your career with us today &mdash; apply now and unlock the opportunity to grow, learn, and earn in a supportive and rewarding environment!Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agent (Night Shift)

Air Arabia

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 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
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 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
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 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
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 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
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 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
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 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
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 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
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 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
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 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
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 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 
 
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 </ul>
 Key Result Responsibilities - Continued
 
 
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 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
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 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
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 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
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 High School/Diploma or equivalent.
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 Capable of using technology systems and tools such as Microsoft Office.
 </li>
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 Good in English &amp; Urdu Languages.
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 No hearing or articulatory problems.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
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 No previous experience is required for this role; any experience would be treated as an advantage.
 </li>
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 Capability of understanding market trends and channeling them leading to effective customer care solutions
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 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
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 Capable of understanding customers&rsquo; problems and direct them in the right channel.
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 Ability to work for long hours and under pressure.
 </li>
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 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Flexible to work in shifts i.e. Morning, Afternoon, Evening &amp; Night
 </li>
 </ul>
</div>

Call Center Agent - Inbound

Mars BPO

Job Description: We are hiring enthusiastic and goal-oriented candidates for our outbound calling campaign. This position involves reaching out to potential customers, providing service-related information, and maintaining professional communication. Freshers are welcome, and complete training will be provided.Key Responsibilities<ul><li>Make outbound calls to potential customers</li><li>Deliver information in a clear and confident manner</li><li>Follow call flows, scripts, and company guidelines</li><li>Achieve assigned sales and performance targets</li><li>Maintain call quality and professionalism</li><li>Coordinate with supervisors to improve results</li></ul>Requirements<ul><li>Good command of English (spoken)</li><li>Strong communication and persuasion skills</li><li>Willingness to work night shifts</li><li>Basic computer knowledge</li><li>Target-driven with a positive attitude</li><li>Prior call center experience is a plus, not mandatory</li></ul>What We Offer<ul><li>Market-competitive salary</li><li>Performance-based incentives</li><li>Training and career development</li><li>Supportive and professional work environment</li><li>Growth opportunities within the company</li></ul>Shift Timing: 6:00PM &ndash; 5:00 AMDaily, Weekly &amp; Monthly Bonus PlansContact/ WhatsApp : 0319 5002892Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Sales Agent (On-Site)

E Data Solutions

We Are Hiring Fresh &amp; Energetic Youngsters For Outbound Lead Generation Projects &amp; Chat Based Projects.IF YOU WANT TO EARN &amp; LEARN IN A FRIENDLY ENVIRONMENT. . . Feel free to drop your resume.Start Your Career In A Reputed Call Center.Built Your Speaking, Listening &amp; Communication Skills.Handsome Fixed Salary Package additional Commissions + Daily, Weekly &amp; Monthly Promotions.Candidate Must Speak &amp; Understand Basic English.Candidate Must Be Under 26 Year.Fresh &amp; Experienced both are welcome.Evening Shift Available:Evening Shift Hours: 6 PM to 12:30 AMWalk &amp; Interview Monday to Saturday 7:00 pm to 11:00 pmYou will get a call to schedule your interview.Contact: 0315-2807729 or 0312-0012288(FOR MORE INFO CALL BETWEEN 6PM to 11PM)Job Types: Full-time, Contract, Fresher Contract length: 6 monthsPay: From Rs25,000.00 per monthWork Location: In person

Call Center Agents !!

HMARK Consultants

HMARK Consultants is hiring a full-time Call Agent to join our fast-growing overseas education team! We&rsquo;re looking for smart, confident communicators who can engage students, build trust, and help drive walk-ins.Responsibilities:<ul><li>Call and invite prospective students/parents for office meetings</li><li>Keep records updated and report to Head of Counselors</li><li>Follow up with leads to boost conversions</li><li>Build strong client relationships to generate offline leads</li></ul>Requirements:<ul><li>Intermediate English communication skills</li><li>Confident, friendly, and persuasive personality</li><li>MS Office &amp; research skills</li><li>1+ year relevant experience</li></ul>What We Offer:<ul><li>Competitive salary + high commissions</li><li>Career growth &amp; training</li><li>Supportive team + complimentary hot drinks</li></ul>Apply Now: Email: hmarkcons@gmail.com WhatsApp: 03352272275Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Call Agent - Karachi

Muller and Phipps Pakistan

1-2 years Call Center or Customer Service experience, ideally in pharma/healthcare.Strong Communication and Negotiation skills.Knowledge of Pharmaceutical products (a plus).Proficient in Microsoft Office or related software.Strong Multitasking, Prioritization, and attention to detail.Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Call Center Agent

MindEngage

Responsibilities:Communicating with international clients through calls, emails, and messagesExplaining company services and closing sales dealsMaking follow-up calls and maintaining long-term client relationshipsAchieving monthly and quarterly sales targetsUsing CRM software and maintaining client recordsConducting market research and competitor analysisProviding high-quality customer serviceCoordinating with the sales team on strategies and performanceRequirements:On-site presence is mandatory (No remote work)Excellent English speaking and writing skills (must)International sales or call center experience is a plusStrong negotiation and communication skillsConfident, goal-oriented, and sales-driven personalityAbility to work under pressure and meet targetsBasic computer skills and email handlingEmail: info@halersoft.netWhatsApp: 0333-3867917Job Type: Full-timePay: Rs25,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agents

Explore 321+ Contact center agent in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.