customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer services representative Jobs in Lahore Pakistan

customer services representative

call center agent Jobs in Lahore Pakistan

call center agent

contact center agent

Octet Solutions(SMC-PVT) Limited

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible offJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm ) ? </li></ul>Work Location: In person

Call Center Agent – Software Support (Female Preferred)

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent (Digital Services)

UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

ANALTYTICA

Job Title: Call Center Agent Company: ATU Logistics Location: Lahore (On-site) Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday) Job Type: Full-timeAbout the RoleATU Logistics is seeking Call Center Agents to join our dedicated customer support team. The ideal candidate will handle international calls, assist clients with logistics-related inquiries, and ensure smooth communication between customers and internal departments.This role is best suited for individuals who have strong English communication skills, enjoy solving problems over the phone, and can thrive in a fast-paced customer service environment.Key Responsibilities<ul><li>Handle inbound and outbound calls from international clients regarding logistics, deliveries, and service updates.</li><li>Provide accurate and timely information to customers about their requests or shipments.</li><li>Record all interactions in the CRM system and ensure data accuracy.</li><li>Coordinate with internal teams (operations, dispatch, and customer service) to resolve customer issues efficiently.</li><li>Follow up on pending cases and ensure all customer concerns are closed within service timelines.</li><li>Maintain a professional tone and deliver excellent customer service at all times.</li><li>Identify recurring issues and share feedback with supervisors for process improvement.</li><li>Achieve individual and team-based performance targets related to call quality, response time, and customer satisfaction.</li></ul>Requirements<ul><li>Previous experience in a call center or BPO environment (US/UK campaign preferred).</li><li>Excellent English communication and listening skills.</li><li>Strong interpersonal skills with a customer-first attitude.</li><li>Basic knowledge of MS Office and CRM software.</li><li>Ability to multitask and work effectively during the night shift.</li><li>Problem-solving mindset and attention to detail.</li></ul>Why Join ATU Logistics?<ul><li>Competitive salary with monthly performance bonuses.</li><li>Fast-growing company with opportunities for career advancement.</li><li>Supportive management and collaborative team culture.</li><li>Ongoing training to enhance communication and service skills.</li><li>Exposure to international logistics and client communication.</li></ul>Keywords: ATU Logistics Careers, Call Center Jobs Lahore, BPO Jobs, International Customer Support, Night Shift Jobs, Logistics Communication, Inbound &amp; Outbound Calls, Client Coordination, English Speaking Jobs, Customer Service Representative.Job Type: Full-timeWork Location: In person

Call Center Agent

Code Flairs

About the RoleWe are looking for energetic and motivated Call Center Agents to join our growing SEO campaign team. If you have excellent communication skills, a positive attitude, and the drive to succeed in a fast-paced environment, this is the perfect opportunity for you!Key Responsibilities<ul><li>Make outbound calls to clients and prospects for SEO / digital marketing services.</li><li>Explain products and services clearly and persuasively.</li><li>Maintain accurate records of interactions and follow-ups.</li><li>Meet daily and weekly performance targets.</li><li>Collaborate with the team to achieve overall campaign goals.</li></ul>Requirements<ul><li>Previous call center or telesales experience preferred (SEO or digital marketing background is a plus).</li><li>Strong English communication and interpersonal skills.</li><li>Confidence, enthusiasm, and a results-driven mindset.</li><li>Willing to work the evening shift (5 PM &ndash; 2 AM).</li><li>Basic computer literacy and CRM knowledge are an advantage.</li></ul>What We Offer<ul><li>Attractive salary package and performance bonuses.</li><li>Career growth opportunities within the digital marketing field.</li><li>Supportive team and professional work environment.</li></ul>To Apply:Please approach on whatsApp: 032542831182. Mention position then share resume .Job Type: Full-timePay: Rs50,000.00 per monthApplication Question(s):<ul><li>Comfortable in working 2nd shift 5pm till 2am.?</li><li>How many years of Call Center Agent experience do you have?</li></ul>Work Location: In person

Call Center Agent – SEO Campaign

RANK ARROW (SMC-PRIVATE) LIMITED

It&rsquo;s a full-time position and a golden opportunity for freshers with good spoken English skills to work as a Customer Support Rrepresentative/Calling Agent at SA Marketing - UK Energy Call Center (100% Legal &amp; Halal)Skills:<ul><li>Excellent spoken English (must)</li><li>Clear communication</li><li>Confidence</li><li>Fast learner</li></ul>Qualifications:<ul><li>Education: FA/BA</li></ul>Timing &amp; Package:<ul><li>Evening/Night Timing: 2 PM - 11 PM</li><li>Salary: 25-35K based on interview + Commission on sales.</li></ul>Location: Gulberg 3, LahoreAttention: It's an on-site job. This is a 100% legal &amp; halal business.Job Types: Full-time, FresherPay: Rs25,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English Skills (1-10)</li><li>Have you ever worked in a call center before (yes/no)?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Fresher Calling Agent for UK Call Center

Half Price Packaging PVT Ltd

DS is a digital marketing company providing SEO, GMB, Website, and Social Media Marketing services for the US market.Job Description: We are hiring Call Center Agents (SEO Sales) to contact US-based businesses, explain digital marketing services, and generate sales leads.Responsibilities:<ul><li>Make outbound calls to potential US clients.</li><li>Promote SEO and digital marketing services confidently.</li><li>Generate leads and meet weekly &amp; monthly targets.</li><li>Maintain communication records and follow up on clients.</li></ul>Requirements:<ul><li>Freshers &amp; experienced both can apply.</li><li>Good English communication skills.</li><li>Confident in cold calling and target-oriented.</li><li>Willing to work night shift (US Market).</li></ul>Benefits:<ul><li>Fixed salary + performance commission.</li><li>Paid training and growth opportunities.</li></ul>Apply Now &ndash; Call or WhatsApp: 0318-1490668Job Types: Full-time, FresherPay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In person

Call Center Agents SEO

Explore 376+ Contact center agent in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.