contact center agent

HSBC

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<div>
Some careers have more impact than others.</div><div>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div></div><div> 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><div></div> 
We are currently seeking an experienced professional to join our team in the role of UKCS Agent<div></div><div> 
Principal responsibilities
</div>Impact on the Business
<ul><li>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul>
Customers / Stakeholders
<ul><li>Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul>
Leadership &amp; Teamwork
<ul><li>Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul>
Operational Effectiveness &amp; Control
<ul><li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
</li><li>Maintains HSBC internal control standards
</li><li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul><div> 
</div><div>Requirements</div><ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul><div></div><div> 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.</div><div></div><div> 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.</div> 
You&rsquo;ll achieve more when you join HSBC.<div> 
</div><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</div><div> 
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div> 
</div>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

UK Contact center Agent

Rosmetic

Call Center Agent &ndash; Rosmetic Medical CenterRosmetic Clinic is a premium aesthetics clinic committed to delivering an exceptional client experience from first contact to follow-up care.What You&rsquo;ll Do:<ul><li>Handle inbound calls to book/reschedule appointments and answer patient questions</li><li>Make outbound calls for reminders, follow-ups, and re-engagement</li><li>Promote current services and limited-time offers</li><li>Update CRM with client details and follow-up actions</li><li>Coordinate with front desk, nurses, and doctors</li><li>Maintain patient confidentiality and accurate call logs</li></ul>What We&rsquo;re Looking For:<ul><li>Call center or customer service experience - 2 years (ideally in healthcare or aesthetics)</li><li>Strong spoken English</li><li>Friendly, empathetic, and organized</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>medical call center agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Call Center Agent

ADIB Group

Description Role: Call Center AgentLocation: Ras-Al-KhaimahRole Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role <ul><li>Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization call center.</li><li>Proactively offer customers to register for IVR and SMS services according to procedures and guidelines.</li><li>Escalate customer queries and complaints as necessary.</li><li>Follow up with customers via telephone or email following initial sales contact.</li><li>Explain products, services, and prices; answer all customer questions.</li><li>Maintain politeness and courtesy when dealing with customers at all times.</li><li>Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.</li><li>Keep accurate data on all tasks performed as per the defined format.</li><li>Secure and file customer documents appropriately.</li><li>Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.</li><li>Meet or exceed the daily, weekly, and monthly sales targets set by management.</li><li>Proactively cross-sell and up-sell various bank products to customers or callers that qualify.</li><li>Escalate hazards or potential risks immediately via proper channels.</li><li>Adhere to all ADIB policies.</li></ul> Specialist Skills / Technical Knowledge Required for this role: <ul><li>Communication Skills in bilingual languages (Arabic/English)</li><li>Sales Skills</li><li>Customer Resolution Skills</li></ul>Only UAE National candidates are considered for this role. Required Experience: Unclear Seniority

Experts Communication

Call Center AgentExperts Communication is looking for enthusiastic and customer-focused Call Center Agents to join our team. If you have strong communication skills, a passion for providing excellent customer service, and the ability to handle sales and support calls effectively, we encourage you to apply.Position Details:Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary: 35,000 PKR to 50,000 PKR + Attendance Allowance and Uncapped Commission Career Growth: Opportunities for promotions and bonuses based on performanceContact: +92 317 7770002 Email: hr@expertscommunication.netKey Responsibilities:<ul><li>Handle incoming and outgoing calls professionally and efficiently</li><li>Provide exceptional customer service by addressing inquiries and resolving issues</li><li>Promote and sell company services through effective communication and persuasion</li><li>Maintain an updated database of customer interactions and follow-ups</li><li>Meet daily, weekly, and monthly sales and performance targets</li><li>Ensure timely follow-ups with potential and existing customers</li><li>Work in a fast-paced environment, handling multiple calls and tasks</li></ul>Requirements:<ul><li>Previous call center experience is a plus but not required (fresh candidates are encouraged to apply)</li><li>Strong verbal and written communication skills in English</li><li>Ability to handle objections, negotiate, and close sales</li><li>Customer-oriented mindset with problem-solving skills</li><li>Ability to work night shifts (7 PM - 4 AM)</li><li>Basic computer skills and proficiency in handling CRM tools</li></ul>Benefits &amp; Perks:<ul><li>Five working days (Saturday and Sunday off)</li><li>Uncapped commission and performance bonuses</li><li>Career growth opportunities with promotions every four months based on performance</li><li>Monthly company-paid dinners</li><li>Annual picnic and grand annual dinner</li><li>Health insurance</li></ul>Join us and be part of a fast-growing, high-energy team where you can develop your career and earn competitive incentives. Apply now!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Call Center Agent in Healthcare: 1 year (Preferred)</li></ul>Application Deadline: 30/05/2025

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

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