contact center agent

HSBC

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  As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
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  Key Responsibilities:
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  &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
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  &bull; Provide accurate information on HSBC products, services, and procedures.
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  &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
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  &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
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  &bull; Maintain accurate records of customer interactions and transactions.
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  &bull; Contribute to team goals by achieving individual performance targets.
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  Skills &amp; Competencies:
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  &bull; Strong communication and active listening skills.
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  &bull; Customer service orientation with problem-solving ability.
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  &bull; Ability to multitask and manage time effectively in a fast-paced environment.
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  &bull; Team player with adaptability to changing business needs.
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  Requirements:
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  &bull; Must be a graduate with a bachelor's degree
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  &bull; Proficient in English, with strong reading, writing, and speaking abilities
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  &bull; Ability to work flexible hours, including rotational shifts
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Contact Center Agent

NOK Human Capital

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   NOK Human Capital is Hiring!
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  We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
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    Location:
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   Mohandessin (On-site)
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    Shifts:
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   24/7 Rotational with rotational days off
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   Requirements:
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   University Graduates
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   English level: B2
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   Previous Customer Service experience from 1 to 2 years is a must.
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   Benefits:
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    Gross Salary:
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   based on experience
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   Social &amp; Medical Insurance
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Contact Center Agent (Banking)

First Central Credit Union

<p><b>Company Overview</b><br/>First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.</p><p><b>Job Summary</b><br/>We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li><b>Qualifications</b></li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul><p>Pay: $13.99 - $20.98 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Waco, TX 76712 (Required)</li></ul><p>Work Location: In person</p>

Part Time Contact Center Agent (Experience Preferred)

Telhio Credit Union

<div><div><div><div><div><div><div>Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&amp;T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.</div>
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<div></div><div><b>Position Summary:</b></div>
</div><div>The Contact Center Service Agent is a convenient primary point of contact for our members. They are the voice of Telhio representing Telhio during all phone interactions. They create and maintain a welcoming and friendly environment at all times while assisting members and potential members over the phone. They provide members with products and services to best suit them to build lasting relationships and increase products per member. They are problem solvers and solutions specialists who may also conduct various transactions. They also uphold and embody Telhio Core Values Caring, Commitment and Integrity.<br>
</div><div><b>Responsibilities:</b></div>
<ul><li>Utilizes proper phone etiquette throughout the duration of the call.</li>
<li>Answer Queue quickly (within 30 seconds) to meet team Service Level goal.</li>
<li>Answer and handle 90% of calls being sent per individual agent.</li>
<li>Process Financial Transactions/ Account Dispute Resolution for Members: Check Holds, Transfers, Loan Payments, Visa Payments, Open and Redeem CD's, Pin Resets, Stop Pays, Close Accounts, Corporate Checks, IRA Contributions and Distributions, Shared Branching Overrides, End of Day Balancing, Research and Resolve Account Disputes.</li>
<li>Assist members with ATM and Debit/ Credit Card complications.</li>
<li>File Maintenance of Accounts Payoff Request.</li>
<li>Open and Close Accounts.</li>
<li>Written Correspondence (Email/Chat/Secure Messages).</li>
<li>Quality Assurance (Call Monitoring).</li>
<li>Displays a warm, friendly and professional manner using appropriate phone etiquette throughout the entire call.</li>
<li>Offered a product/service or investment/ Mortgage Referral.</li>
<li>Demonstrates active listening and uses effective questioning skills to gather members used.</li>
<li>Displays solid understanding of credit union products, sounding clear and confident throughout the entire call.</li>
<li>Contributes toward achieving Contact Center Goals &amp; Objectives.</li>
<li>Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable.</li>
</ul><div><b>What you will need:</b></div>
<ul><li>High school graduate or G.E.D</li>
<li>Listening to and Reading people</li>
<li>Time Management</li>
<li>Work Style/Trait: Flexibility relative to Work Schedule and Willing to Work Overtime and some Weekends</li>
<li>Effective communication skills (oral and written)</li>
<li>Ability to operate computer terminal and phone system</li>
<li>Ability to Achieve Positive Outcomes with Upset/Anxious members</li>
<li>Ideally Knowledge of Products &amp; Services, Process Procedures, Documentation, and Cisco Agent Phone System</li>
<li>Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, &amp; Criminal Background</li>
</ul><div><div><div><b>What you will earn:</b></div>
<ul><li>Competitive pay</li>
<li>Benefits: several medical plan options, dental, free vision, free life and free disability insurance</li>
<li>Matching and immediately vested 401(K) plan</li>
<li>Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance</li>
<li>Opportunity for personal career growth, continued education and mentorship programs</li>
<li>Volunteer opportunities impacting the local community</li>
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</div><div></div><div><div><b>Physical Demands</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.</div><div><br>
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<div></div>This is a Non-Collective Bargaining Unit<br>
Telhio is an Equal Opportunity Employer</div></div></div></div></div></div></div><div></div>

Contact Center Service Agent

Banque Misr

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    Responsibilities
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   Handle inbound calls from Banque Misr customers efficiently and in line with service standards
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   Abide by SLAs, including average handling time, to resolve customer requests and complaints
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   Manage and retain unsatisfied customers through effective problem-solving and service recovery
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   Record, analyze, and escalate customer requests and complaints to enhance service quality
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    Skills &amp; Competencies
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   Performance excellence and accountability
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   Collaboration and synergy building
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   Agility and resilience in handling diverse situations
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   Customer-centric approach with strong communication skills
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   Effective time management and prioritization
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    Qualifications &amp; Experience
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   Bachelor&rsquo;s degree or equivalent
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   Proficiency in Microsoft Office applications
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   Strong command of English (spoken and written)
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   Cairo residents
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Inbound Contact Center Agent - Outsourced

Infomatic

<p><b>Job Overview</b><br/>We are seeking a dynamic and enthusiastic Call Center Agent to join our vibrant customer support team. In this role, you will be the first point of contact for our diverse clientele, providing exceptional service and solutions via phone, email, and chat. Your energetic approach and excellent communication skills will help build strong relationships with clients, ensuring their needs are met promptly and professionally. This paid position offers an exciting opportunity to develop your sales, customer service, and multilingual skills in a fast-paced environment dedicated to delivering outstanding client experiences.</p><p><b>Duties</b></p><ul><li>Handle inbound and outbound calls with enthusiasm, ensuring each interaction is positive and solution-oriented</li><li>Provide comprehensive customer support by addressing inquiries, resolving issues, and offering product or service information</li><li>Assist clients with sales opportunities by promoting relevant products or services aligned with their needs</li><li>Maintain accurate records of customer interactions through data entry and CRM (Customer Relationship Management) systems</li><li>Demonstrate excellent phone etiquette and communication skills to foster trust and satisfaction</li><li>Support client services by following up on unresolved issues and ensuring timely resolution</li><li>Utilize Microsoft Office tools and computer skills to manage documentation, reports, and correspondence efficiently</li></ul><p><b>Qualifications</b></p><ul><li>Bilingual or multilingual abilities are highly desirable to serve a diverse client base effectively</li><li>Proven experience in call center operations or customer support roles is preferred</li><li>Strong sales aptitude with the ability to identify opportunities during conversations</li><li>Excellent communication skills in English; additional language proficiency is a plus</li><li>Proficient in data entry, typing, and using Microsoft Office applications</li><li>Demonstrated understanding of phone etiquette, active listening, and problem-solving techniques</li><li>Ability to handle cash transactions or perform basic cash handling tasks is advantageous</li><li>Outbound calling experience is beneficial but not mandatory; training will be provided for the right candidate</li></ul><p>Join us as a Call Center Agent where your energy meets opportunity! Bring your passion for helping others, sharpen your communication expertise, and grow within a supportive environment committed to your success. This role is perfect for motivated individuals eager to make a difference in client experiences while advancing their career in customer service and sales.</p><p>Pay: $19.00 - $20.00 per hour</p><p>Work Location: In person</p>

Call Center Agent

Spectrum Solution W.L L

<p>Job description:</p><p>We are seeking a <b>Call Center Agent</b> fluent in <b>URDU/HINDI and ENGLISH</b> to join our customer service team.</p><p><b>Requirements:</b></p><ul><li>Fluent in <b>ENGLISH and URDU/HINDI</b></li><li>Minimum <b>2 years of experience</b> in customer service or call center</li><li>Must hold a <b>valid QID</b></li><li>Ready to <b>join immediately</b></li><li>Age <b>below 35 years</b></li><li><b>Freelance or family visa required</b></li></ul><p><b>Salary &amp; Benefits:</b></p><ul><li>4500 <b>FIXED salary </b>+ <b>attractive commission</b></li></ul><p><b>Job Type:</b> Full-time</p><p>Interested candidates, please apply immediately</p><p>Send your CVS on 77708191 with subject <b>Call Center Agent</b> <b>(Hindi/Urdu &amp;English) .</b></p><p>Work Location: In person</p>

Call Center Agent (Urdu/Hindi & English)

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