contact center agent

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 
 
 Requirements:
 
 
 &bull; Must be a graduate with a bachelor's degree
 
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 
 &bull; Ability to work flexible hours, including rotational shifts
 
</div>

Contact Center Agent

Pharmazone Kuwait

Role Description:This is a full-time on-site role as a Call Center Agent. The Call Center Agent will be responsible for handling incoming calls from customers, providing accurate and relevant medical advice, and referring callers to appropriate medical professionals if necessary. The Call Center Agent will also maintain up-to-date knowledge of medication and medical conditions, and conduct follow-up calls with customers as required:<ul><li>Receive&amp; handle customer orders through phone calls.</li><li>Enter the customer information into the system.</li><li>Perform the payment online task.</li><li>Receive, handle, track &amp; close the customer inquiries.</li><li>Receive the customer complaints&amp; feedback through the various communication channels, handle it and escalate it to the Customer Centric Agent for further closure.</li><li>Perform the job of medical consultancy and reply to all the customer inquiries.</li><li>Social Media Applications handling:</li></ul>1-Instagram Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages).2-WhatsApp Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages, update the daily status with the daily offers).QUALIFICATIONS &amp; EXPERIENCE:1. Minimum Qualifications and Experience: Bachelor Degree of Pharmacy or any equal qualification.2. Years of Experience: Fresh graduate is preferred.3. Language: Arabic, English<ul><li>Ability to work well in a team environment and take direction from supervisors</li><li>Fluency in both Arabic and English languages</li><li>Basic computer knowledge and experience with Microsoft Office suite</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Bachelor Degree in Pharmacy.</li></ul>Experience:<ul><li>pharmaceutical Call Center Agent: 2 years (Required)</li></ul>

MetroLagoons

<div><h3 class="jobSectionHeader">Reinvent Your Day Outdoors
</h3>
MetroLagoons (Show me) transforms everyday life into a vacation. With four resort-style lagoons across Florida, guests enjoy thrilling water adventures, swim-up bars, cabanas, and community events&mdash;creating spaces where families connect, friends celebrate, and every visit feels like a sun-soaked escape filled with fun, relaxation, and unforgettable memories.

We are looking for a detailed and personable Contact Center Agent to join our team for the season (May-Sept). Based on performance and business needs, the position may be extended beyond the end of season.
<ul>
<li>Hours will be 40/week, 9a-5p, with Saturday and Sunday availability required; weekdays flexible</li>
<li>You will be working in our corporate office in West Tampa - in office on weekdays, remote work available on weekends</li>
</ul>
Summary:

Reporting to the Contact Center Supervisor, the Contact Center Agent will respond to guest service inquiries primarily via web chat and email, and occasionally by phone. The Agent will assist with frequently asked questions, guest reservations, and membership inquiries while delivering exceptional customer service.

Responsibilities:
<ul>
<li>Serve as the first point of contact for guests and resident members, providing helpful, friendly, and knowledgeable support</li>
<li>Maintain knowledge of, and help enforce, rules, policies, and procedures related to guest reservations and resident memberships</li>
<li>Maintain knowledge of the company&rsquo;s products and services, such as admission tickets, rentals, special events, and membership types</li>
<li>Facilitate the website&rsquo;s live web chat and respond to assigned Help Desk tickets, ensuring prompt and accurate responses</li>
<li>Document customer interactions while escalating concerns to the Supervisor, as needed</li>
<li>Identify upsell opportunities or refer to the appropriate department</li>
<li>Assist with occasional special projects (e.g., roster management, guest outreach) and/or other duties as assigned</li>
</ul>
 Qualifications:
<ul>
<li>High school diploma or equivalent</li>
<li>Prior customer service experience, such as that in a call center or service department</li>
<li>Intermediate (or above) computer skills</li>
<li>Excellent communication skills, both written and verbal</li>
<li>Ability to handle a high volume of inquiries while prioritizing tasks</li>
<li>Bilingual (English/Spanish) a plus, but not required</li>
</ul>
Benefits:

Employee Discount Program, including Lagoon entry, F&amp;B/Merchandise discounts, and more!

E.O.E. MetroLagoons does not discriminate on the basis of age, gender, race, nationality, religion, sexual orientation, or any other class protected by law.</div>

Seasonal Contact Center Agent

Air Academy Credit Union

<div>Ready to build a career with real growth and purpose? At Air Academy Credit Union, we&rsquo;re seeking a Contact Center Agent at our corporate location in Colorado Springs who wants to grow professionally while making a meaningful impact. Our Contact Center Agents are trusted partners to our members, delivering personalized, caring solutions that help turn financial goals into reality.
Recognized as a Gazette Best Workplace since 2017, we&rsquo;re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With over 44,000 members and $815 million in assets, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.
Primary Responsibilities Include<div><ul><li>
Responsible for handling high call volume, inquiries, and processes in the call center for the Service Queues, including phone and messaging services.</li><li>
Responsible for delivering and educating members on all credit union products and services via the call center, with a strong emphasis on achieving monthly and annual sales goals.</li><li>
Possesses thorough knowledge of our Internet Banking Services, including basic browser knowledge, assisting members with signing onto the website/internet banking, and answering questions regarding internet banking capacities.</li><li>
Possess knowledge and ability to troubleshoot smartphone and tablet applications and devices within credit union electronic delivery channels.</li><li>
Research and provide a problem resolution to member issues and diffuses escalating member situations.</li><li>
Responsible for administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of member information and the AACU information systems.</li></ul></div>
Tier Responsibilities<div><ul><li>
Tier 1 includes supporting members with basic transactions and account maintenance, credit card and loan payments, debit card maintenance and inquiries, online banking and ACH assistance.</li><li>
Tier 2 includes all responsibilities of tier 1 (above as well as handling specialized transactions such as consumer loan maintenance, retirement account transactions, and wires.</li><li>
Tier 3 responsibilities include, but not limited to, extensive outbound calling, member retention and opening new accounts.</li></ul></div>
Job Requirements<ul><li>
High school diploma or general education degree (GED); plus, one-year related experience and/or training in sales, call center and/or financial services environment preferred.</li><li>
Excellent communication and organizational skills.</li><li>
Ability to work branch hours as needed including some Saturdays.</li><li>
Ability to educate and promote credit union products and services.</li></ul>
Core Competencies<ul><li>
Dependable - Commit to showing up on time and prepared to provide world class service to both internal and external members.</li><li>
Sales and Service Oriented &ndash; Discover member&rsquo;s needs, provide solutions, and deescalate calls.</li><li>
Quality - Handle calls promptly and provides accurate service.</li><li>
Resilience &ndash; Ability to move from one situation to the next with a clear and open mind.</li><li>
Communication Skills - Listening to understand a member and make them feel heard.</li></ul>
Pay Information
The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance.<ul><li>Grade Value 700 (Tier 1): $19.15 - $24.75 per hour</li><li>Grade Value 800 (Tier 2): $20.50 - $27.70 per hour</li><li>Grade Value 900 (Tier 3): $22.50 - $30.40 per hour</li></ul>
Training<ul><li>
Paid training will be held at our corporate location in Colorado Springs for two full weeks beginning April 20th, Monday-Friday, 9:00am-5:00pm.</li></ul>
Hybrid schedule possible after 90-day review.
**Hiring bonus**
We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K retirement plan. Additionally, after 90 days of employment, full-time employees are eligible for our tuition reimbursement program to help you reach your professional goals, auto loan discounts, and mortgage loan discounts. Join our team and be a part of a company whose members&rsquo; and employees&rsquo; dreams are our passion.
AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.</div>

Contact Center Agent (Call Center)

ICCU

<div>At work, your Primary Responsibilities will include:
<ul>
<li>Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
</li><li>Providing general information to members about our Credit Union Services.</li>
<li>Answering telephone calls and meeting performance metrics.</li>
<li>Researching and correcting member account problems.</li>
<li>Performing a wide range of member-generated transactions.</li>
<li>Completing accurate case notes of member interactions and call history.</li>
<li>Working and communicating effectively with team members.</li>
<li>Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.</li>
</ul>
Before you apply, make sure you have:
<ul>
<li>A High School Diploma or GED.</li>
<li>Good communication and interpersonal skills.</li>
<li>The ability to maintain confidentiality of Credit Union records.</li>
</ul>
Also, please let us know in your application if you have:
<ul>
<li>Knowledge of the Financial Industry.</li>
<li>Prior Experience in a Customer Service role.</li>
</ul>
This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

You must be eligible for membership at Idaho Central Credit Union to obtain employment.

This role offers benefits, including:
<ul>
<li>Pay Starting at $19/hr</li>
<li>Medical, Dental, &amp; Vision Insurance (ICCU covers over 85% of the premium)</li>
<li>Generous Paid Time Off</li>
<li>11 Paid Holidays</li>
<li>Matching 401K AND Pension</li>
<li>Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Employee Wellness Program</li>
<li>Paid Group Life and Disability Insurance</li>
<li>Awesome Culture</li>
<li>Business Discounts (such as cell phone service and gym memberships)</li>
<li>And More</li>
</ul>
About Idaho Central Credit Union:

Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you&rsquo;re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by S&amp;P Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success.
Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.</div>

Member Contact Center Agent - Meridian

First Central Credit Union

Company Overview First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.Job Summary We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.Responsibilities<ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li>Qualifications</li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul>Pay: $13.99 - $20.98 per hourBenefits:<ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Waco, TX 76712 (Required)</li></ul>Work Location: In person

Part Time Contact Center Agent (Experience Preferred)

Banque Misr

<div>
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound calls from Banque Misr customers efficiently and in line with service standards
 </li>
 <li>
 Abide by SLAs, including average handling time, to resolve customer requests and complaints
 </li>
 <li>
 Manage and retain unsatisfied customers through effective problem-solving and service recovery
 </li>
 <li>
 Record, analyze, and escalate customer requests and complaints to enhance service quality
 </li>
 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Performance excellence and accountability
 </li>
 <li>
 Collaboration and synergy building
 </li>
 <li>
 Agility and resilience in handling diverse situations
 </li>
 <li>
 Customer-centric approach with strong communication skills
 </li>
 <li>
 Effective time management and prioritization
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Proficiency in Microsoft Office applications
 </li>
 <li>
 Strong command of English (spoken and written)
 </li>
 <li>
 Cairo residents
 </li>
 </ul>
</div>

Inbound Contact Center Agent - Outsourced

Search 10000+ Contact center agent jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 contact center agent jobs Near Me

Contact Center Agent

Contact Center Agent

Seasonal Contact Center Agent

Contact Center Agent (Call Center)

Member Contact Center Agent - Meridian

Part Time Contact Center Agent (Experience Preferred)

Inbound Contact Center Agent - Outsourced