contact center agent

VNS Health

<div>This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.<br>
<br>
<br>
<p><b>What We Provide</b></p>
<ul><li><p>Referral bonus opportunities
</p></li><li><p>Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</p>
</li><li><p>Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
</p></li><li><p>Employer-matched 401k retirement saving program</p>
</li><li><p>Personal and financial wellness programs
</p></li><li><p>Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
</p></li><li><p>Generous tuition reimbursement for qualifying degrees</p>
</li><li><p>Opportunities for professional growth and career advancement and CEU credits
</p></li></ul><p><b>What You Will Do</b>
</p><ul><li><p>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</p>
</li><li><p>Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</p>
</li><li><p>Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</p>
</li><li><p>Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</p>
</li><li><p>Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</p><br>
</li></ul><br>
<br>
<b>Qualifications</b><br>
<br>
<br>
<p><b>Education:
</b></p><ul><li><p>High School Diploma or equivalent required</p>
</li><li><p>Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</p><br>
</li></ul><p><br>
<br>
<b>Work Experience:</b>
</p><ul><li><p>Minimum of one year of customer service experience preferably in a health care setting required</p>
</li><li><p>Excellent oral/verbal communication and customer service skills required</p>
</li><li><p>PC skills including Microsoft Office</p>
</li><li><p>Bilingual skills may be required as determined by operational needs</p><br>
</li></ul><br>
<br>
<b>Pay Range</b>
<br>
<br>
USD $17.49 - USD $21.80 /Hr.
<br>
<br>
<b>About Us</b>
<br>
<br>
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We&rsquo;re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.</div>

Contact Center Agent 1

Crawford & Company

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 💼
 <strong>
  Ready to Make a Difference from the First Call?
  <br/>
  <br/>
 </strong>
 📞
 <strong>
  Be the Friendly Voice Customers Can Count On!
  <br/>
  <br/>
 </strong>
 Join Us as
 <strong>
  Contact Center Agent I &ndash; Remote Role | US
  <br/>
  <br/>
 </strong>
 <strong>
  What&rsquo;s in it for you?
  <br/>
  <br/>
 </strong>
 🔹
 <strong>
  Stay Connected:
 </strong>
 Answer incoming calls and assist customers with claim-related inquiries.
 <br/>
 <br/>
 🔹
 <strong>
  Own the Details:
 </strong>
 Accurately document information and maintain records across multiple systems.
 <br/>
 <br/>
 🔹
 <strong>
  Be Essential:
 </strong>
 Deliver exceptional customer service that helps keep the claims process moving smoothly.
 <br/>
 <br/>
 At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem&mdash;entry-level candidates are welcome!
 <br/>
 <br/>
 This is your chance to be part of the
 <strong>
  One Crawford family
 </strong>
 &mdash;where your work makes a real impact.
 <br/>
 <br/>
 ✨
 <strong>
  Ready to launch your customer service career? Apply today and help us restore lives!
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
  </li>
  <li>
   Creates claim files by entering initial loss report information into claim intake application.
  </li>
  <li>
   Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
  </li>
  <li>
   Responds to routine inquiries and directs other inquiries to appropriate resources.
  </li>
  <li>
   Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  </li>
  <li>
   Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
  </li>
  <li>
   Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
  </li>
  <li>
   Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  </li>
  <li>
   Recommends new and/or improved procedures to enhance the customer experiences.
  </li>
  <li>
   Maintains a favorable and positive working relationship with internal and external customers.
  </li>
  <li>
   Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
  </li>
  <li>
   Attains 90% rating or higher for Report Quality and Customer Service.
  </li>
  <li>
   Actively takes inbound calls for one or two lines of business.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel &amp; Word.
  </li>
  <li>
   Customer service experience or equivalent combination of education &amp; experience including inbound call center experience preferred.
  </li>
  <li>
   Ability to work in a team environment and/or independently.
  </li>
  <li>
   Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
  </li>
  <li>
   Good interpersonal skills.
  </li>
  <li>
   PC literate, including Microsoft Office products.
  </li>
  <li>
   Must be a competent typist.
  </li>
  <li>
   Strong customer service skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Why Crawford?
 <br/>
 <br/>
 Because a claim is more than a number - it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
 <br/>
 <br/>
 At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.
 <br/>
 <br/>
 We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
 <br/>
 <br/>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive base pay
   <br/>
   <br/>
  </li>
 </ul>
 - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate&rsquo;s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
 <br/>
 <br/>
 <ul>
  <li>
   Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
  </li>
  <li>
   We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
   <br/>
   <br/>
  </li>
 </ul>
 - Medical, Dental and Vision Plans
 <br/>
 <br/>
 <ul>
  <li>
   Prescription Drugs
  </li>
  <li>
   HSA, HRA, and FSA Accounts
  </li>
  <li>
   Paid Holidays, Vacation and Sick Leave
  </li>
  <li>
   401(k) Retirement Plan
  </li>
  <li>
   Tuition Assistance
  </li>
  <li>
   Paid Parental Leave
  </li>
  <li>
   Supplemental Health Benefits
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Benefits
 </strong>
 currently available at no cost include: - Enhanced Mental Health Support
 <br/>
 <br/>
 <ul>
  <li>
   Virtual Physical Therapy
  </li>
  <li>
   Caregiving Services
  </li>
  <li>
   Life Assistance Program
  </li>
  <li>
   The above information highlights some of the benefits currently available to eligible full-time employees.
  </li>
  <li>
   Training programs that promote continuous learning and career progression while enhancing job performance.
  </li>
  <li>
   Sustainability programs that give back to the communities in which we live and work.
  </li>
  <li>
   A culture of respect, collaboration, entrepreneurial spirit and inclusion.
   <br/>
   <br/>
  </li>
 </ul>
 Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
 <br/>
 <br/>
</div>


Contact Center Agent I

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><br>
Job Purpose</p>
<p>
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.</p><p></p><p><br>
Description</p>
<p>
Customer Calls Handling</p>
<p>
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.</p>
<p>
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.</p>
<p>
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.</p>
<p>
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.</p>
<p>
5. Ensure high service quality during inbound/outbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.</p>
<p>
6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.</p>
<p>
7. Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.</p>
<p>
Policies, Processes and Procedures</p>
<p>
8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p>
<p>
Day-to-day Operations</p>
<p>
9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.</p>
<p>
Compliance</p>
<p>
10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications &amp; Experience</p>
<ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.</li></ul>
<ul><li>0 &ndash; 1 years of experience</li></ul>
<p>
Skills</p>
<ul><li>Excellent command of English and Arabic languages</li></ul>
<ul><li>Proficient user of MS Office</li></ul>
<ul><li>Reliable, energetic and cooperative</li></ul>
<ul><li>Excellent communication skills</li></ul><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

THE D LAS VEGAS

<p></p><div><div><div>Job Description</div></div><div>
Posted Wednesday, July 29, 2026, 2:00 AM</div><div><div><div><div><p><b>
Circa Hospitality Group</b></p></div></div><div><div><p><b>
Job Title: Call Center Agent</b><br>
<b>Company: Circa Hospitality Group</b><br>
<b>Location: 302 Building</b><br>
<b>Reports To:</b> <b>Call Center Manager</b></p><br>
<p></p>
<p><b>
POSITION OVERVIEW:</b></p>
<p>
As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You&rsquo;ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.</p><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES:
</b></p><ul><li>Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.</li>
<li>Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.</li>
<li>Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.</li>
<li>Navigate computer systems and software to access and manage customer data accurately.</li>
<li>Ensure a high level of professionalism and accuracy in all guest interactions.</li>
<li>Handle escalated or difficult calls with patience, empathy, and professionalism.</li>
<li>Perform data entry, and record-keeping as assigned.</li>
<li>Adhere to all company policies, procedures, and regulatory standards.</li>
<li>Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.</li>
<li>Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.</li>
<li>Stay current with internal updates, changes to procedures, and new promotions.</li></ul><br>
<p></p>
<p><b>
QUALIFICATIONS:</b></p>
<ul>
<li><b>Experience:</b> Previous call center or customer service experience required.</li>
<li><b>Communication Skills:</b> Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.</li>
<li><b>Technical Skills:</b> Ability to navigate multiple computer applications and phone systems with ease.</li>
<li><b>Problem-Solving:</b> Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.</li>
<li><b>Interpersonal Skills:</b> Ability to build rapport with guests and maintain composure under pressure.</li>
<li><b>Organizational Skills:</b> Excellent attention to detail and multitasking abilities.</li>
<li><b>Flexibility:</b> Willingness to work varying shifts, including weekends and holidays, based on business needs.</li>
<li><b>Adaptability:</b> Open to change, coachable, and quick to adjust to new procedures or environments.</li></ul><br>
<p></p>
<p><b>
BENEFITS:</b></p>
<ul>
<li>Competitive hourly pay</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Opportunities for growth and advancement</li>
<li>Employee discounts at Circa Hospitality Group properties</li></ul><br>
<p></p>
<p><b>
ABOUT CIRCA HOSPITALITY GROUP:
</b></p><p>Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.</p><br>
<p></p>
<p><b>
DISCLAIMER:<br>
</b></p><p><br>
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.</p></div></div></div></div><div></div><div><div><div><p>
Job Details</p></div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div><b>
Hourly</b></div></div></div></div></div><div><div><div><div><div>
Education Level</div><div><b>
High School</b></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

CHG - Call Center - Agent

ARIA HOLDING

<p><b>Call Center Agent (Arabic &amp; English)</b></p><p><b>Location:</b> Doha, Qatar<br/><b>Employment Type:</b> Full-Time | Outsourced Project (3-Year Contract)</p><p>About the Role</p><p>We are seeking customer-focused Call Center Agents to provide high-quality customer support across multiple communication channels. The successful candidates will be responsible for handling customer enquiries, resolving service requests, maintaining accurate records, and delivering an outstanding customer experience in a fast-paced contact center environment.</p><p>Key Responsibilities</p><ul><li>Respond to customer enquiries via telephone, email, live chat, and digital communication platforms.</li><li>Provide accurate information in accordance with established service standards and procedures.</li><li>Record customer interactions and update case details using the designated systems.</li><li>Escalate complex or recurring enquiries following the approved escalation process.</li><li>Maintain confidentiality and handle customer information with professionalism.</li><li>Deliver outstanding customer service while meeting quality and performance standards.</li><li>Work collaboratively with supervisors and internal stakeholders to ensure efficient service delivery.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree required; graduates from local universities are highly preferred.</li><li>Minimum 2 years of experience in a Call Center or Customer Service environment.</li><li>Excellent verbal and written communication skills in Arabic and English.</li><li>Must possess a valid IELTS certificate or an equivalent English language proficiency qualification.</li><li>Must be proficient in using computer applications, including Cisco Contact Center, Microsoft Office, Live Chat systems, and HP Service Manager (HPSM).</li><li>Must pass a typing test with a minimum speed of 15 words per minute.</li><li>Strong customer service, communication, problem-solving, and interpersonal skills.</li><li>Ability to work in a fast-paced, team-oriented environment while maintaining confidentiality and professionalism.</li></ul><p>What We Offer</p><ul><li>Competitive compensation and benefits package</li><li>Professional and collaborative work environment</li><li>Career growth and development opportunities</li><li>Ongoing training and onboarding support</li><li>Opportunity to contribute to a high-profile customer service project</li><li>Exposure to leading organizations through Vistas Global's client portfolio</li></ul><p><b>Ready to join our team?</b></p><p>If you're passionate about delivering excellent customer service and meet the above requirements, we'd love to hear from you.</p><p>Apply through Indeed or email your updated CV to careers@ariaholding.com</p><p>Work Location: In person</p>

Call Center Agent (Arabic & English)

Atlantis The Palm

<p></p><div><p>Agent, Call Center
<br>
(20295)</p><br>
<p></p><p>A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.</p><br>
<p></p><p>The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.</p><br>
<p></p><p>Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.</p>
<p><b>About The Role</b></p>
<p>Are you passionate about engaging and helping multiple nationalities daily via call? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis, the Palm is looking for someone like you!</p>
<p>As Agent, Call Center, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments and handle external as well as internal calls with Forbes standards in mind.</p>
<p><b>About You</b></p>
<p>An ideal candidate will have a minimum of two years&rsquo; experience in the same role or a customer service position where handled large volume. You will have a strong work ethics and desire to continuously learn and develop at our resort. An addition language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous.</p><br>
<p></p><p>We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.</p><br>
<p></p><p>With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</p></div>

Agent, Call Center

Healthfirst

<div>The Field Service Agent acts as an in-person liaison between Healthfirst and its customers. This individual receives and addresses member &amp; provider inquiries, de-escalates and resolves complaints, educates clients, engages in member retention activities, and escalates issues requiring additional intervention across all Lines of Business (LOBs) within a face-to-face, telephonic, and/or Omni-channel contact center environment. The Field Service Agent maintains the Healthfirst culture and drives improvements to ensure the best possible customer experience as measured by First Encounter Resolution and Customer Experience measures for our &ldquo;North Star&rdquo; Members and the Providers who service them.<p><b>
Duties/Responsibilities:</b></p><ul><li>
Provide high-quality customer service to providers and members across all LOBs with a variety of questions and issues on topics such as eligibility, benefits, claims process, escalations, and products</li><li>
Manage face-to-face encounters by interacting with customers to provide information in response to inquiries about products and services, improve overall member experience, and reduce waiting time to expedite traffic flow</li><li>
Identify and de-escalate situations where member/provider is dissatisfied and provide a satisfactory resolution</li><li>
Build sustainable relationships of trust through open and interactive communication with internal and external customers</li><li>
Provide ad-hoc assistance to cross functional teams working on campaigns and case reviews to ensure standards are met</li><li>
Partner with other Healthfirst member-facing departments by participating in community events to engage and educate existing/prospective members</li><li>
Comply with HIPAA requirements and maintain Protected Health Information (PHI) confidentiality of member, provider, medical and departmental information; adhere to local, state, federal and Healthfirst specific compliance and regulatory guidelines</li><li>
Assist periodically with weekend responsibilities at Healthfirst Community Offices (CO) or other events</li><li>
Initiate investigations, partner with other assigned parties to participate in root cause analysis, communicate complex information, take proactive and/or corrective measures and/or recommend solutions and methods for process improvement and follow-up on outstanding customer inquiries and complaints within defined timeframes</li><li>
Assist with Contact Center Operations (CCO) outbound campaigns on high volume days, while meeting deliverables associated with individual and team accountabilities</li><li>
Additional duties as assigned</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
High School Diploma or GED equivalent from an accredited institution</li><li>
Experience in a customer service environment</li><li>
Experience handling escalated issues, complex situations, and interactions requiring conflict resolution, active listening skills, and empathy</li><li>
Experience working in a fast-paced environment that requires handling multiple priorities simultaneously</li><li>
Willing to accommodate flexible business needs (Ex: nights, weekends, holidays, alternate locations, and/or overtime with limited notice)</li><li>
Work experience with Microsoft Office Suite applications including Excel, Word, and Outlook</li><li>
Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills</li></ul><p></p><p><b>
Preferred</b> <b>Qualifications</b>:</p><ul><li>
Associate degree from an accredited institution or equivalent work experience</li><li>
Ability to exercise independent thinking, problem solving and achieving goals</li><li><h2 class="jobSectionHeader"><b><i>
English proficient bilingual who also speaks fluent Spanish</i></b></h2></li><li>
Basic knowledge of operational health plan departments and functionality</li><li>
Knowledge and experience with a traditional and/or omnichannel contact center with emphasis in the healthcare industry, may include but not limited to KPIs, CMS/NYSOH requirements (including CMS STARS programs) and call center operations in general</li><li>
Trained in multiple Healthfirst LOBs for both Member and Provider Family of Products (FOPs)</li></ul><p></p><p><b>
Compliance &amp; Regulatory Responsibilities</b>: <b>See Above</b></p><p><b>
License/Certification: N/A</b></p><p></p><p><br>
Hiring Range*:</p><ul><li><p>
Greater New York City Area (NY, NJ, CT residents): $48,600 - $65,960</p></li><li><p>
All Other Locations (within approved locations): $42,200 - $62,400</p></li></ul>
<p>
As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.</p>
<p>
In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.</p>
<ul><li><i>The hiring range is defined as the lowest and highest salaries that Healthfirst in &ldquo;good faith&rdquo; would pay to a new hire, or for a job promotion, or transfer into this role.</i></li></ul><br>
42200-62400</div>

Field Service Agent - Bronx - Bilingual Spanish

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