contact center agent

Maximus KSA | ماكسيموس السعودية

<div>
 <p>
  Are you passionate about serving the community and providing exceptional customer support? We are looking for a dedicated
  <strong>
   Contact Centre Agent
  </strong>
  to join our team! You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Handle inbound and outbound calls efficiently and professionally.
  </li>
  <li>
   Arrange and manage home visit appointments for surveys.
  </li>
  <li>
   Address inquiries related to scheduling and rescheduling visits.
  </li>
  <li>
   Ensure accuracy and attention to detail when inputting data.
  </li>
  <li>
   Build strong relationships with social beneficiaries while providing excellent customer service.
  </li>
  <li>
   Work independently to solve problems and negotiate scheduling solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in a relevant subject.
  </li>
  <li>
   Tech-savvy with experience using CRM systems, ATS, or similar platforms.
  </li>
  <li>
   Bi-lingual fluency in
   <strong>
    English and Arabic
   </strong>
   is required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Strong communication and active listening skills.
  </li>
  <li>
   Excellent relationship-building and customer service abilities.
  </li>
  <li>
   Problem-solving, negotiation, and adaptability skills.
  </li>
  <li>
   Attention to detail with accurate data entry.
  </li>
  <li>
   High reliability, integrity, and a compassionate approach to work.
  </li>
  <li>
   Passionate about supporting and serving the community.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    2 years&rsquo; experience
   </strong>
   in customer service.
  </li>
  <li>
   Previous experience in a contact centre is
   <strong>
    desirable
   </strong>
   .
  </li>
  <li>
   Exposure to working with social beneficiaries is a plus but not essential.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Be part of a purpose-driven team making a real impact in the community.
  </li>
  <li>
   Work in a dynamic and supportive environment with opportunities for growth.
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Agent

Nestlé

<div>
 <strong>
  Contact Center Agent &ndash; Turkish Speaker
  <br/>
  <br/>
 </strong>
 Location: NBS
 <br/>
 <br/>
 Company: Nestl&eacute; Egypt
 <br/>
 <br/>
 Full-time
 <br/>
 <br/>
 <strong>
  Purpose of Job:
  <br/>
  <br/>
 </strong>
 Provide timely resolution of all queries (HRBS &amp; S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center.
 <br/>
 <br/>
 Ensure the accuracy and timeliness of services delivered to employees are in accordance with Service Level Agreements.
 <br/>
 <br/>
 Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
 <br/>
 <br/>
 <strong>
  A DAY IN THE LIFE &hellip;
  <br/>
  <br/>
 </strong>
 <strong>
  Drive Operational Excellence:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute the standard support model for Tier 1 for both telephonic and non-telephonic (Email, Self-service &amp; Chat) contact by providing direct support on guidelines, procedures, E2E view, the status of requests, KPIs, SLAs, help chain for HRBS &amp; S2P (vendor services) related inquiries.
  </li>
  <li>
   Dispatch Tier 2 queries after proper investigation to the right stakeholders.
  </li>
  <li>
   Raise process concerns and/or technical outages to management.
  </li>
  <li>
   Document all interactions with proper data categories, templates and self-service options based on the interaction specifications.
  </li>
  <li>
   Share new findings and/or process updates with the team/senior agent/analyst.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensure Service Delivery:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute operational delivery of all activities pertaining to the contact center and ensure the execution of the Contact Center Support Model for all service lines, both HRBS &amp; S2P (Vendor Services) within the service delivery framework of HRBS.
  </li>
  <li>
   Provide inputs to manage risks, issues, escalations, process updates and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.
  </li>
  <li>
   Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc.
  </li>
  <li>
   Process retirement and death benefits5. Process other Benefits unique to each market in-scope of NBS.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Continuous Improvement:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform periodic activity-relevant reviews with HRBS Operational teams &amp; Stakeholders.
  </li>
  <li>
   Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WHAT MAKES YOU SUCCESSFUL:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-1 year of experience in a relevant field
  </li>
  <li>
   Proficiency in Turkish
  </li>
  <li>
   Strong communication and active listening
  </li>
  <li>
   Customer‑focused attitude and empathy
  </li>
  <li>
   Troubleshooting and problem‑solving skills
  </li>
  <li>
   Ability to work with CRMs and multiple systems
  </li>
  <li>
   Resilience and patience
  </li>
  <li>
   Flexibility for shift work
  </li>
  <li>
   Ability to meet performance target
  </li>
 </ul>
</div>


Contact Center Agent - Turkish Speaker

<div><p><b>Contact Center Agent &ndash; Turkish Speaker</b><br>
<br>
Location: NBS<br>
Company: Nestl&eacute; Egypt<br>
Full-time<br>
<br>
<b>Purpose of Job:</b>
<br>
<br>
Provide timely resolution of all queries (HRBS &amp; S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center.</p><p>
Ensure the accuracy and timeliness of services delivered to employees are in accordance with Service Level Agreements.</p><p>
Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization.</p><p><br>
<br>
<b>A DAY IN THE LIFE &hellip;</b><br>
<br>
<b> Drive Operational Excellence:</b></p><ul><li>Execute the standard support model for Tier 1 for both telephonic and non-telephonic (Email, Self-service &amp; Chat) contact by providing direct support on guidelines, procedures, E2E view, the status of requests, KPIs, SLAs, help chain for HRBS &amp; S2P (vendor services) related inquiries.</li><li>Dispatch Tier 2 queries after proper investigation to the right stakeholders.</li><li>Raise process concerns and/or technical outages to management.</li><li>Document all interactions with proper data categories, templates and self-service options based on the interaction specifications.</li><li>Share new findings and/or process updates with the team/senior agent/analyst.</li></ul><p></p><p><b><br>
Ensure Service Delivery:</b></p><ul><li>Execute operational delivery of all activities pertaining to the contact center and ensure the execution of the Contact Center Support Model for all service lines, both HRBS &amp; S2P (Vendor Services) within the service delivery framework of HRBS.</li><li>Provide inputs to manage risks, issues, escalations, process updates and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.</li></ul><br>
- Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc.<br>
<ul><li>Process retirement and death benefits5. Process other Benefits unique to each market in-scope of NBS.<br>
</li></ul><p></p><p><b>Continuous Improvement:</b></p><ul><li><br>
Perform periodic activity-relevant reviews with HRBS Operational teams &amp; Stakeholders.</li><li>Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
</li></ul><br>
<b>WHAT MAKES YOU SUCCESSFUL:</b><br>
<br>
<ul><li>0-1 year of experience in a relevant field</li></ul><br>
<ul><li>Proficiency in Turkish</li><li>Strong communication and active listening</li><li>Customer‑focused attitude and empathy</li><li>Troubleshooting and problem‑solving skills</li><li>Ability to work with CRMs and multiple systems</li><li>Resilience and patience</li><li>Flexibility for shift work</li><li>Ability to meet performance target</li></ul></div>

NOK Human Capital

<div>
 <p>
  <strong>
   NOK Human Capital is Hiring!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   Mohandessin (On-site)
  </li>
  <li>
   <strong>
    Shifts:
   </strong>
   24/7 Rotational with rotational days off
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   University Graduates
  </li>
  <li>
   English level: B2
  </li>
  <li>
   Previous Customer Service experience from 1 to 2 years is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Gross Salary:
   </strong>
   based on experience
  </li>
  <li>
   Social &amp; Medical Insurance
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Agent (Banking)

Crawford & Company

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Creates claim files by entering initial loss report information into claim intake application.
  </li>
  <li>
   Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
  </li>
  <li>
   Responds to routine inquiries and directs other inquiries to appropriate resources.
  </li>
  <li>
   Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  </li>
  <li>
   Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
  </li>
  <li>
   Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
  </li>
  <li>
   Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  </li>
  <li>
   Recommends new and/or improved procedures to enhance the customer experiences.
  </li>
  <li>
   Maintains a favorable and positive working relationship with internal and external customers.
  </li>
  <li>
   Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
  </li>
  <li>
   Attains 90% rating or higher for Report Quality and Customer Service.
  </li>
  <li>
   Actively takes inbound calls for one or two lines of business.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel &amp; Word.
  </li>
  <li>
   Customer service experience or equivalent combination of education &amp; experience including inbound call center experience preferred.
  </li>
  <li>
   Ability to work in a team environment and/or independently.
  </li>
  <li>
   Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
  </li>
  <li>
   Good interpersonal skills.
  </li>
  <li>
   PC literate, including Microsoft Office products.
  </li>
  <li>
   Must be a competent typist.
  </li>
  <li>
   Strong customer service skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Why Crawford?
 <br/>
 <br/>
 Because a claim is more than a number &mdash; it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community &ndash; one claim at a time.
 <br/>
 <br/>
 At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.
 <br/>
 <br/>
 We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
 <br/>
 <br/>
 When you accept a job with Crawford, you become a part of the One Crawford family.
 <br/>
 <br/>
 Our total compensation plans provide each of our employees with far more than just a great salary
 <br/>
 <br/>
 <ul>
  <li>
   Pay and incentive plans that recognize performance excellence
  </li>
  <li>
   Benefit programs that empower financial, physical, and mental wellness
  </li>
  <li>
   Training programs that promote continuous learning and career progression while enhancing job performance
  </li>
  <li>
   Sustainability programs that give back to the communities in which we live and work
  </li>
  <li>
   A culture of respect, collaboration, entrepreneurial spirit and inclusion
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
  <br/>
  <br/>
 </em>
</div>


Contact Center Agent I

First Central Credit Union

<p><b>Company Overview</b><br/>First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.</p><p><b>Job Summary</b><br/>We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li><b>Qualifications</b></li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul><p>Pay: $13.99 - $20.98 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Waco, TX 76712 (Required)</li></ul><p>Work Location: In person</p>

Part Time Contact Center Agent (Experience Preferred)

Telhio Credit Union

<div><div><div><div><div><div><div>Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&amp;T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.</div>
</div>
<div></div><div><b>Position Summary:</b></div>
</div><div>The Contact Center Service Agent is a convenient primary point of contact for our members. They are the voice of Telhio representing Telhio during all phone interactions. They create and maintain a welcoming and friendly environment at all times while assisting members and potential members over the phone. They provide members with products and services to best suit them to build lasting relationships and increase products per member. They are problem solvers and solutions specialists who may also conduct various transactions. They also uphold and embody Telhio Core Values Caring, Commitment and Integrity.<br>
</div><div><b>Responsibilities:</b></div>
<ul><li>Utilizes proper phone etiquette throughout the duration of the call.</li>
<li>Answer Queue quickly (within 30 seconds) to meet team Service Level goal.</li>
<li>Answer and handle 90% of calls being sent per individual agent.</li>
<li>Process Financial Transactions/ Account Dispute Resolution for Members: Check Holds, Transfers, Loan Payments, Visa Payments, Open and Redeem CD's, Pin Resets, Stop Pays, Close Accounts, Corporate Checks, IRA Contributions and Distributions, Shared Branching Overrides, End of Day Balancing, Research and Resolve Account Disputes.</li>
<li>Assist members with ATM and Debit/ Credit Card complications.</li>
<li>File Maintenance of Accounts Payoff Request.</li>
<li>Open and Close Accounts.</li>
<li>Written Correspondence (Email/Chat/Secure Messages).</li>
<li>Quality Assurance (Call Monitoring).</li>
<li>Displays a warm, friendly and professional manner using appropriate phone etiquette throughout the entire call.</li>
<li>Offered a product/service or investment/ Mortgage Referral.</li>
<li>Demonstrates active listening and uses effective questioning skills to gather members used.</li>
<li>Displays solid understanding of credit union products, sounding clear and confident throughout the entire call.</li>
<li>Contributes toward achieving Contact Center Goals &amp; Objectives.</li>
<li>Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable.</li>
</ul><div><b>What you will need:</b></div>
<ul><li>High school graduate or G.E.D</li>
<li>Listening to and Reading people</li>
<li>Time Management</li>
<li>Work Style/Trait: Flexibility relative to Work Schedule and Willing to Work Overtime and some Weekends</li>
<li>Effective communication skills (oral and written)</li>
<li>Ability to operate computer terminal and phone system</li>
<li>Ability to Achieve Positive Outcomes with Upset/Anxious members</li>
<li>Ideally Knowledge of Products &amp; Services, Process Procedures, Documentation, and Cisco Agent Phone System</li>
<li>Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, &amp; Criminal Background</li>
</ul><div><div><div><b>What you will earn:</b></div>
<ul><li>Competitive pay</li>
<li>Benefits: several medical plan options, dental, free vision, free life and free disability insurance</li>
<li>Matching and immediately vested 401(K) plan</li>
<li>Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance</li>
<li>Opportunity for personal career growth, continued education and mentorship programs</li>
<li>Volunteer opportunities impacting the local community</li>
</ul>
</div><div></div><div><div><b>Physical Demands</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.</div><div><br>
<div></div>
<div></div>This is a Non-Collective Bargaining Unit<br>
Telhio is an Equal Opportunity Employer</div></div></div></div></div></div></div><div></div>

Contact Center Service Agent

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Contact Center Agent

Contact Center Agent - Turkish Speaker

Contact Center Agent - Turkish Speaker

Contact Center Agent (Banking)

Contact Center Agent I

Part Time Contact Center Agent (Experience Preferred)

Contact Center Service Agent