contact center agent

VNS Health

<div>This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility. 
 
 
What We Provide<ul><li>
Referral bonus opportunities</li><li>
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</li><li>
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability</li><li>
Employer-matched 401k retirement saving program</li><li>
Personal and financial wellness programs</li><li>
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program</li><li>
Generous tuition reimbursement for qualifying degrees</li><li>
Opportunities for professional growth and career advancement and CEU credits</li></ul>
What You Will Do
<ul><li>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</li><li>
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</li><li>
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</li><li>
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</li><li>
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</li></ul> 
 
 
Qualifications 

Education:
<ul><li>High School Diploma or equivalent required</li><li>
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</li></ul> 
Work Experience:<ul><li>
Minimum of one year of customer service experience preferably in a health care setting required</li><li>
Excellent oral/verbal communication and customer service skills required</li><li>
PC skills including Microsoft Office</li><li>
Bilingual skills may be required as determined by operational needs</li></ul> 
 
 
Pay Range 
 
USD $17.49 - USD $21.80 /Hr.
 
 
About Us 
 
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We&rsquo;re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.</div>

Contact Center Agent I

THE D LAS VEGAS

<div><div><div>Job Description</div></div><div>
Posted Tuesday, June 2, 2026, 2:00 AM</div><div><div><div><div>
Circa Hospitality Group</div></div><div><div>
Job Title: Call Center Agent 
Company: Circa Hospitality Group 
Location: 302 Building 
Reports To: Call Center Manager 


POSITION OVERVIEW:

As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You&rsquo;ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties. 


KEY RESPONSIBILITIES:
<ul><li>Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.</li>
<li>Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.</li>
<li>Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.</li>
<li>Navigate computer systems and software to access and manage customer data accurately.</li>
<li>Ensure a high level of professionalism and accuracy in all guest interactions.</li>
<li>Handle escalated or difficult calls with patience, empathy, and professionalism.</li>
<li>Perform data entry, and record-keeping as assigned.</li>
<li>Adhere to all company policies, procedures, and regulatory standards.</li>
<li>Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.</li>
<li>Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.</li>
<li>Stay current with internal updates, changes to procedures, and new promotions.</li></ul> 


QUALIFICATIONS:
<ul>
<li>Experience: Previous call center or customer service experience required.</li>
<li>Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.</li>
<li>Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.</li>
<li>Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.</li>
<li>Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.</li>
<li>Organizational Skills: Excellent attention to detail and multitasking abilities.</li>
<li>Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.</li>
<li>Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.</li></ul> 


BENEFITS:
<ul>
<li>Competitive hourly pay</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Opportunities for growth and advancement</li>
<li>Employee discounts at Circa Hospitality Group properties</li></ul> 


ABOUT CIRCA HOSPITALITY GROUP:
Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents. 


DISCLAIMER: 
 
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.</div></div></div></div><div></div><div><div><div>
Job Details</div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div>
Hourly</div></div></div></div></div></div></div></div></div></div></div></div><div></div>

CHG - Call Center - Agent

CLINICA SABAH

Job Vacancy Call Center Agent Medical and AestheticsClinica Sabah Specialized Hospital is seeking enthusiastic professional and target-driven Call Center Agents to join our patient care and inquiry teamThe ideal candidates must have a strong background in handling inquiries bookings and customer care specifically within aesthetic clinics or specialized medical centersKey Responsibilities<ul><li>Manage large volumes of inbound and outbound calls professionally</li><li>Schedule confirm and reschedule patient appointments smoothly using the hospital CRM system</li><li>Drive Upselling Opportunities Identify patient needs during calls to actively suggest complementary aesthetic treatments premium packages and current promotions</li><li>Provide accurate information regarding treatments doctors schedules and pricing</li><li>Address patient complaints with empathy and escalate issues to the respective departments when necessary</li></ul>Requirements and Qualifications<ul><li>Experience Minimum of 1 to 2 years of experience in a Call Center or Telesales role specifically within an Aesthetic Dermatology or Medical Center</li><li>Technical Background Hands-on experience using CRM software or systems is mandatory for managing patient databases and logging communication</li><li>Industry Knowledge Good understanding of aesthetic treatments such as Botox Fillers Lasers and Plastic Surgery and standard medical terms</li><li>Essential Soft Skills Proven track record in upselling persuasion and negotiation techniques</li><li>High emotional intelligence with the ability to build immediate rapport and trust over the phone</li><li>Active listening excellent problem-solving abilities and a patient-centric mindset</li><li>Language Skills Fluent in both Arabic and English verbal and written</li><li>Flexibility Ability to work in rotating shifts</li></ul>What We Offer<ul><li>Competitive basic salary based on experience</li><li>Attractive commission and incentive schemes based on booking and upselling targets</li><li>Comprehensive health insurance</li><li>A professional positive and growing medical environment</li></ul>How to ApplyPlease send your updated CV with the subject line Call Center Agent to<ul><li>Email: job@clinicasabah.com</li></ul>Clinica Sabah Specialized Hospital Caring for Your Health Shaping a Better TomorrowExperience:<ul><li>Call center : 2 years (Required)</li></ul>Language:<ul><li>Native Arabic (Required)</li></ul>Work Location: In person

Call Center Agent (Female)

Luxurious Flower

Call Center Agent &ndash; Real Estate &amp; Client RelationsWe are looking for a confident, well-spoken, and highly organized Call Center Agent to join our growing luxury real estate and property transformation team in Dubai.The role focuses on handling client communication, qualifying leads, scheduling property viewings, and maintaining excellent client experience throughout the sales journey.Responsibilities:<ul><li>Handle incoming client inquiries professionally via calls and WhatsApp</li><li>Conduct outbound calls to generated leads and database clients</li><li>Qualify buyers, investors, and property inquiries</li><li>Schedule meetings and property viewings for brokers and consultants</li><li>Follow up consistently with leads and maintain communication flow</li><li>Update CRM system and maintain accurate client records</li><li>Coordinate internally with sales, design, and operations teams</li><li>Maintain professional and luxury-level client communication standards</li><li>Support lead generation campaigns and sales activities</li></ul>Requirements<ul><li>Previous experience in call center, telesales, customer service, or real estate preferred</li><li>Strong communication and persuasion skills</li><li>Fluent in English (Arabic is a strong advantage)</li><li>Professional phone etiquette and confidence speaking with clients</li><li>Organized, fast, and detail-oriented</li><li>Ability to work under targets and follow-up systems</li><li>Familiarity with CRM systems and WhatsApp Business</li><li>Dubai real estate knowledge is a plus</li></ul>Preferred Personality<ul><li>Presentable and professional</li><li>Energetic and proactive</li><li>Strong follow-up mentality</li><li>Solution-oriented</li><li>Able to create trust with clients quickly</li></ul>What We Offer<ul><li>Competitive salary + commission structure</li><li>Growth opportunity within a fast-growing luxury property company</li><li>Exposure to real estate, interiors, and investment projects</li><li>Dynamic and creative work environment</li></ul>Location: Dubai, UAEFull-Time Position(2 - 3 years experience)Experience:<ul><li>call center: 2 years (Preferred)</li></ul>Work Location: In person

Call Center Agent

(VTM) Vision tech Marketing

Call Center Agent (Evening Shift)Location: Gulberg 3, Lahore Shift: 2:00 PM &ndash; 9:00 PM Salary: PKR 30,000 &ndash; 40,000 + Attractive CommissionsJob SummaryWe are seeking motivated and energetic Call Center Agents to join our growing team. The ideal candidate should have strong communication skills, a positive attitude, and the ability to interact professionally with customers.Responsibilities<ul><li>Handle outbound and/or inbound customer calls.</li><li>Provide information about products and services.</li><li>Maintain accurate customer records.</li><li>Follow communication scripts and company guidelines.</li><li>Meet daily and monthly performance targets.</li><li>Resolve customer inquiries professionally and efficiently.</li></ul>Requirements<ul><li>Intermediate, FA/FSc, Bachelor's degree, or equivalent.</li><li>Good English communication skills (spoken).</li><li>Basic computer skills.</li><li>Ability to work in a team environment.</li><li>Fresh candidates are encouraged to apply.</li><li>Previous call center experience is a plus but not required.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Attractive commission structure.</li><li>Professional work environment.</li><li>Career growth opportunities.</li><li>Training and development support.</li></ul>Job TypeFull-timeWork LocationGulberg 3, LahoreApply now and become part of our growing team!Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agents

Acacia Advanced Medical Center

The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner. This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital&rsquo;s operations.Key Responsibilities:<ul><li>Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns.</li><li>Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions.</li><li>Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies.</li><li>Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems.</li><li>Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters.</li><li>Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries.</li><li>Collaborate with fellow call center staff to improve service quality and patient satisfaction.</li><li>Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,500.00 per monthWork Location: In person

Call Center Agent (Healthcare)

Wynn Al Marjan Island

<div>
 
 Job Description
 
 
 
 About Wynn Al Marjan Island:
 
 
 On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
 
 
 
 About The Position
 
 
 
 Wynn Al Marjan Island is currently seeking an Agent to join the resort&rsquo;s Call Center Operations team.
 
 
 
 Responsibilities
 
 
 
 The primary duties and responsibilities of this role are:
 
 
 <ul>
 <li>
 Answer incoming calls promptly and professionally, following brand standards.
 </li>
 <li>
 Assist guests with room reservations, service requests, and general inquiries.
 </li>
 <li>
 Coordinate with internal departments to fulfill guest needs efficiently.
 </li>
 <li>
 Provide accurate information about hotel services, amenities, and local attractions.
 </li>
 <li>
 Handle guest complaints or concerns with empathy and escalate when necessary.
 </li>
 <li>
 Maintain detailed records of calls, requests, and follow-ups.
 </li>
 <li>
 Process wake-up calls, room service orders, and special arrangements.
 </li>
 <li>
 Ensure confidentiality and security of guest information.
 </li>
 <li>
 Ensure qualitative Forbes Five Star standards are delivered.
 </li>
 <li>
 Support front desk operations during peak hours or special events.
 </li>
 <li>
 Stay updated on property policies, promotions, and procedures.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous experience in a call center or customer service role preferred.
 </li>
 <li>
 Strong verbal communication and listening skills.
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment.
 </li>
 <li>
 Proficiency in Microsoft Office and property management systems.
 </li>
 <li>
 Fluency in English; additional languages are a plus.
 </li>
 <li>
 Professional phone etiquette and customer-focused attitude.
 </li>
 <li>
 Shift-based schedule including weekends, holidays, and evenings.
 </li>
 <li>
 Primarily desk-based with extended periods of phone use.
 
 
 </li>
 </ul>
 
 About Wynn Al Marjan Island&rsquo;s Benefits
 
 
 
 We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
</div>

Agent - Call Center Operations

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