contact center agent

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To professionally handle inbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. In addition, to apply the sales techniques during the inbound calls for eligible customers while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
KEY ACCOUNTABILITIES
Customer Calls Handling
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5. Ensure high service quality during inbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6. Apply the sales techniques during the inbound calls for eligible customers / products while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
7. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.<div> 
</div></div><div>
Qualifications<div></div> 
 Qualifications &amp; Experience
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
&sect; 0 &ndash; 1 years of experience
Skills
&sect; Excellent command of English and Arabic languages
&sect; Proficient user of MS Office
&sect; Reliable, energetic and cooperative<ul><li>
Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Work Locations: SMART VILLAGE BLDG. 4</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div></div>

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Chicland

KLINIK Medical Center, a leader healthcare provider in Kuwait, is actively seeking for an experienced Female Call Center Agent to join our customer service team.<ul><li>Manage inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li><li>Presentable, Female Arabic speaker, visa 18 transferrable actually resident in Kuwait.</li></ul>Good system usage skills. Familiarity with medical terminology. MS Office (Word, Excel, Outlook). Expertise in written and spoken English and Arabic.KLINIK Medical Center offers a competitive salary and benefits package, including:* Professional development opportunities.* A dynamic and supportive work environment.If you have a good looking and experienced Female Call Center Agent seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume and cover letter to: w.dridi@klinik.com.kw.Join KLINIK Medical Center and be a part of a team dedicated to providing exceptional care and transforming the healthcare experience in Kuwait.Job Type: Full-timePay: KD300.000 - KD450.000 per month

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<div>AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.
In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.
If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you!<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Handle a high volume of inbound calls with professionalism and efficiency.</li>
<li>Provide precise information regarding diagnostic services and assist with appointment scheduling.</li>
<li>Resolve customer issues while following established procedures.</li>
<li>Document customer interactions accurately in our system.</li>
<li>Collaborate with team members to improve service quality and share knowledge.</li>
<li>Follow scripts and guidelines to ensure consistent communication.</li>
<li>Meet or exceed individual and team performance targets.</li>
<li>Maintain updated knowledge of our services, products, and industry trends.</li>
</ul>Requirements<ul>
<li>Previous experience in a call center or customer service role is an advantage.</li>
<li>Strong verbal and written communication skills.</li>
<li>Exceptional problem-solving abilities and attention to detail.</li>
<li>Able to multitask and prioritize responsibilities in a fast-paced environment.</li>
<li>Comfortable using various software applications and CRM systems.</li>
<li>Fluency in both English and Arabic is preferred.</li>
<li>Positive attitude and a commitment to excellent customer service.</li>
<li>Flexibility to work in various shifts, including nights and weekends.</li></ul></div>

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Job Description: We are seeking a Call Center Agent with expertise in digital services to join our dynamic team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations with a strong understanding of web services, SEO, and digital solutions. This role requires excellent communication skills to effectively engage with clients, understand their business needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Handle outbound calls to promote and sell digital services (Web Development, SEO, and related solutions).</li><li>Build and maintain positive client relationships through professional communication.</li><li>Identify customer needs and recommend appropriate digital services to meet their goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably in IT/Digital Services).</li><li>Strong knowledge of web services, SEO, and digital marketing solutions.</li><li>Excellent spoken and written communication skills (English proficiency preferred).</li><li>Ability to persuade, negotiate, and handle objections professionally.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

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The principal functions of a call center Agent to provide information to clients and coordinate with the staff and Agents and to direct the office operation. To meet and exceed the service customers goals established for the office.<ul><li>English skills are mandatory</li><li>minimum English level c1</li><li>Back office with outbound calls</li><li>Transportation provided</li><li>Working on rotation shifts</li></ul>Job Type: Full-timePay: From E&pound;15,000.00 per monthApplication Question(s):<ul><li>How many people reporting to you ?</li><li>How</li></ul>Experience:<ul><li>Three: 5 years (Required)</li></ul>Location:<ul><li>New Cairo (Required)</li></ul>

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