contact center agent

Boutiqaat

<p>We are seeking dedicated and customer-focused Contact Center Agents to join our team. In this role, you will be the first point of contact for our customers, ensuring timely assistance, resolving inquiries, and providing an exceptional service experience that reflects the Boutiqaat brand.</p><p><b>Key Responsibilities</b></p><ul><li>Handle incoming and outgoing customer calls, chats, and emails in a professional and courteous manner.</li><li>Resolve customer inquiries related to orders, deliveries, returns, and product information efficiently and accurately.</li><li>Escalate unresolved cases to the appropriate department while maintaining ownership and follow-up.</li><li>Record customer interactions, feedback, and resolutions accurately in the system.</li><li>Maintain up-to-date knowledge of company products, promotions, and policies.</li><li>Contribute to team targets and overall contact center performance metrics.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's Degree</li><li>Excellent communication and interpersonal skills in both English and Arabic.</li><li>Strong problem-solving and multitasking abilities.</li><li>Professional phone etiquette and customer-oriented mindset.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul><p><b>Location</b><br/>Hawally</p><p>Job Type: Temporary<br/>Contract length: 3 months</p><p>Application Question(s):</p><ul><li>Can you join immediately?</li><li>Do you a valid residency (minimum 3 months)?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul>

Contact Center Agent

Zain Kuwait

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include But Not Be Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
  </li>
  <li>
   Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
  </li>
  <li>
   Providing product and service information to customers.
  </li>
  <li>
   Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
  </li>
  <li>
   Troubleshoot service equipment issues.
  </li>
  <li>
   Adhere to, and fulfill, individual and team performance metrics.
   <br/>
   <br/>
  </li>
 </ul>
 What We Need From You
 <br/>
 <br/>
 To be considered for the position, you will need to meet with all of the below requirements:
 <br/>
 <br/>
 <ul>
  <li>
   High School / 1 Year Diploma &amp; Above.
  </li>
  <li>
   0-3 years&rsquo; experience in a related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Communication Skills (Speaking and Listening).
  </li>
  <li>
   Excellent Problem-Solving Skills.
  </li>
  <li>
   High Drive for Achievement.
  </li>
  <li>
   Strong Knowledge of MS Office.
  </li>
  <li>
   Preferably Bilingual.
  </li>
  <li>
   Ability to work under pressure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport-size photograph
  </li>
  <li>
   Highest Education Qualification
  </li>
  <li>
   Copy of Civil ID/Passport
  </li>
 </ul>
</div>


ZAIN1635 - Contact Center Agent

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle inbound calls, provide end to end solutions to clients
  </li>
  <li>
   Ensure all client enquires, service request and complaints are handled as per defined processes.
  </li>
  <li>
   To be updated with all contact center process and policies and bank product information.
  </li>
  <li>
   Supporting the client on any client-initiated needs
  </li>
  <li>
   Delivering on transactions, service requests, mobile/online training
  </li>
  <li>
   Fulfill all service needs with maximum first call resolution
  </li>
  <li>
   Co-browse with the Client in order to assist in resolving issues
  </li>
  <li>
   Ability to solve problems and close issues without handing over
  </li>
  <li>
   Educate and steer clients for interactions with the bank via online
  </li>
  <li>
   Educate and conduct initial set up for online, ATMs etc where required
  </li>
  <li>
   Suggest solutions Client might potentially need using analytics triggered next-best-conversation;
  </li>
  <li>
   Perform a needs analysis with Clients on receiving calls
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Call Center Management
  </li>
  <li>
   Empathy and problem-solving
  </li>
  <li>
   Possess customer centric and positive mindset with a can-do attitude
  </li>
  <li>
   Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.
  </li>
  <li>
   Effective Communication
  </li>
  <li>
   MS Office
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Fakeeh Care Group

<div>
<div><div><b>Role Purpose</b></div><div>To support Fakeeh University Hospital (FUH) mission and vision statement.</div><div>Will provide telephonic scheduling for patients calling with one of the many services FUH provides.</div><div>Coordinates booking of appointments to optimize clinic function.</div><div>Supports the successful achievements of Operations strategic goals.</div><div>Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.</div><div>Excellent English verbal/written communication skills.</div><div>Exposure to / experience with customer service principles</div><div>Knowledge of Arabic desirable.</div><div>Computer literacy</div><div>Medical Terminology / or exposure to medical environment</div><div>Previous Contact Centre experience/appointment management</div><div>Exposure to / experience with CQI / JCI principles</div><div><b>Competancies</b></div><div>Quality oriented</div><div>Abilitty to manage stress</div><div>Taking Responsibility</div><div>Teamwork</div><div>Adaptability</div><div>Customer Service</div><div>Understanding the Job</div><div>Is a cultural fit in the organization</div></div>
</div>

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

Experts Communication

<p><b>Call Center Agent</b></p><p>Experts Communication is looking for enthusiastic and customer-focused <b>Call Center Agents</b> to join our team. If you have <b>strong communication skills</b>, a passion for providing excellent customer service, and the ability to handle sales and support calls effectively, we encourage you to apply.</p><p><b>Position Details:</b></p><p><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift:</b> 7:00 PM to 4:00 AM (Night Shift)<br/><b>Salary:</b> 35,000 PKR to 50,000 PKR + Attendance Allowance and Uncapped Commission<br/><b>Career Growth:</b> Opportunities for promotions and bonuses based on performance</p><p><b>Contact:</b> +92 317 7770002<br/><b>Email:</b> hr@expertscommunication.net</p><p><b>Key Responsibilities:</b></p><ul><li>Handle <b>incoming and outgoing calls</b> professionally and efficiently</li><li>Provide <b>exceptional customer service</b> by addressing inquiries and resolving issues</li><li>Promote and sell company services through <b>effective communication and persuasion</b></li><li>Maintain an updated database of customer interactions and follow-ups</li><li>Meet <b>daily, weekly, and monthly sales and performance targets</b></li><li>Ensure <b>timely follow-ups</b> with potential and existing customers</li><li>Work in a <b>fast-paced environment</b>, handling multiple calls and tasks</li></ul><p><b>Requirements:</b></p><ul><li><b>Previous call center experience</b> is a plus but not required (fresh candidates are encouraged to apply)</li><li>Strong <b>verbal and written communication</b> skills in English</li><li>Ability to <b>handle objections, negotiate, and close sales</b></li><li><b>Customer-oriented mindset</b> with problem-solving skills</li><li>Ability to <b>work night shifts (7 PM - 4 AM)</b></li><li><b>Basic computer skills</b> and proficiency in handling CRM tools</li></ul><p><b>Benefits &amp; Perks:</b></p><ul><li><b>Five working days (Saturday and Sunday off)</b></li><li><b>Uncapped commission and performance bonuses</b></li><li><b>Career growth opportunities</b> with promotions every four months based on performance</li><li><b>Monthly company-paid dinners</b></li><li><b>Annual picnic and grand annual dinner</b></li><li><b>Health insurance</b></li></ul><p>Join us and be part of a <b>fast-growing, high-energy team</b> where you can develop your career and earn competitive incentives. <b>Apply now!</b></p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Reliable Alliance Immigration Consultancy 

<p><b>About the Role:</b></p><p>We are seeking a dedicated <b>Call Center Agent</b> fluent in <b>Tagalog and English</b>, with prior experience in <b>hospital or healthcare settings</b>. The ideal candidate will handle inbound and outbound calls with professionalism, ensuring efficient communication between patients, nurses, and healthcare partners.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage patient inquiries and coordinate with medical staff and homecare teams.</li><li>Handle appointment scheduling, follow-ups, and documentation accurately.</li><li>Provide clear and empathetic communication to clients and patients.</li><li>Maintain confidentiality and adhere to healthcare communication standards.</li><li>Support recruitment and deployment processes for nurses when needed.</li></ul><p><b>Qualifications:</b></p><ul><li>Proven experience in a <b>call center</b>, preferably in <b>healthcare or hospital environments</b>.</li><li><b>Fluent in Tagalog and English</b> (spoken and written).</li><li>Excellent communication and organizational skills.</li><li>Proficient in computer use and call management systems.</li><li>Ability to multitask in a fast-paced environment.</li></ul><p><b>Preferred:</b></p><ul><li>Experience in <b>homecare or healthcare recruitment</b>.</li><li>Knowledge of UAE healthcare system is an advantage.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED3,500.00 per month</p><p>Experience:</p><ul><li>Call agent in medical: 1 year (Required)</li></ul><p>Language:</p><ul><li>Tagalog (Required)</li><li>English (Required)</li></ul>

Call Center Agent – Bilingual (Tagalog & English)

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