contact center agent

HSBC

<div>
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours, including rotational shifts
</div>

Contact Center Agent

Pharmazone Kuwait

Role Description:This is a full-time on-site role as a Call Center Agent. The Call Center Agent will be responsible for handling incoming calls from customers, providing accurate and relevant medical advice, and referring callers to appropriate medical professionals if necessary. The Call Center Agent will also maintain up-to-date knowledge of medication and medical conditions, and conduct follow-up calls with customers as required:<ul><li>Receive&amp; handle customer orders through phone calls.</li><li>Enter the customer information into the system.</li><li>Perform the payment online task.</li><li>Receive, handle, track &amp; close the customer inquiries.</li><li>Receive the customer complaints&amp; feedback through the various communication channels, handle it and escalate it to the Customer Centric Agent for further closure.</li><li>Perform the job of medical consultancy and reply to all the customer inquiries.</li><li>Social Media Applications handling:</li></ul>1-Instagram Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages).2-WhatsApp Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages, update the daily status with the daily offers).QUALIFICATIONS &amp; EXPERIENCE:1. Minimum Qualifications and Experience: Bachelor Degree of Pharmacy or any equal qualification.2. Years of Experience: Fresh graduate is preferred.3. Language: Arabic, English<ul><li>Ability to work well in a team environment and take direction from supervisors</li><li>Fluency in both Arabic and English languages</li><li>Basic computer knowledge and experience with Microsoft Office suite</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Bachelor Degree in Pharmacy.</li></ul>Experience:<ul><li>pharmaceutical Call Center Agent: 2 years (Required)</li></ul>

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 
 
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 
 
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage inbound and outbound calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries via phone, email, or chat as assigned
 </li>
 <li>
 Provide accurate information regarding services, policies, and procedures
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive tone
 </li>
 <li>
 Escalate complex or unresolved concerns to appropriate teams
 </li>
 <li>
 Document all interactions within CRM or contact center systems
 </li>
 <li>
 Meet call handling, response time, and quality performance metrics
 </li>
 <li>
 Follow established scripts, guidelines, and service standards
 
 
 </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in contact center, customer service, or call center roles preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent active listening and problem-solving abilities
 </li>
 <li>
 Ability to manage high call volumes and multitask effectively
 </li>
 <li>
 Familiarity with CRM systems and contact center software
 </li>
 <li>
 Strong attention to detail and time management skills
 </li>
 <li>
 Comfortable working independently in a fully remote environment
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined performance metrics and quality standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on operational requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant contact center or customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>

Remote Contact Center Agent

Vibrant Credit Union

<div>Description:

Position Overview: The Senior Contact Center Agent serves as a key resource for handling complex transactions and resolving escalated issues. This role not only supports members with exceptional customer service but also ensures a positive experience by efficiently addressing complex scenarios and contributing to the overall success of the team. 
What You Will Do:<ul><li>
Confirm account ownership to protect member privacy and security.</li><li>
Deliver efficient, accurate service while managing high call volumes and multiple systems.</li><li>
Meet or exceed departmental service level agreements and individual performance metrics.</li><li>
Resolve member inquiries and account issues across all complexity levels.</li><li>
Handle member-requested escalations, de-escalating or escalating calls per department procedures.</li><li>
Identify cross-selling opportunities and present relevant products and services to meet members&rsquo; needs.</li><li>
Accurately, route member inquiries to the appropriate teams when necessary.</li><li>
Follow all departmental policies, procedures, rules, regulations, and compliance requirements, and complete all required compliance and security training by assigned due dates</li></ul>
Requirements:

Our Ideal Candidate:<ul><li>
High school diploma or GED required</li><li>
1-2 years' experience working in a financial institution</li><li>
Working knowledge of core banking systems, ticketing platforms, and payment solutions</li><li>
Working knowledge of fraud detection techniques and identity verification processes</li></ul>
Reports to<ul><li>
Member Contact Center Supervisor</li></ul>
Environmental and Physical Activity Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The daily responsibilities of this position constantly require effective talking, hearing, walking, finger dexterity, reaching, stooping, and grasping functions. The position also often requires reaching and lifting (up to 25 pounds). Frequent sitting, standing, and repetitive motion activities are also required. Must be able to read print and computer-based materials and to do so with consistent accuracy. Most of these functions require light physical exertion and are conducted indoors at controlled degrees of temperature.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.</div>

Senior Contact Center Agent

Community Health Care Inc

<div>Description:

Reporting/Department Head: Contact Center Manager<ul><li>FLSA Status &ndash; Non-Exempt</li><li>EEO Category &ndash; Service Worker</li></ul>
Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.
Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.
MAJOR FUNCTION: Answers incoming calls for the whole organization. 
ESSENTIAL RESPONSIBILITES:<ul><li>
Perform with the best customer service, phone etiquette</li><li>
Following company communication script</li><li>
Updating demographics at every point of contact</li><li>
Schedule appointments for all providers using appropriate guidelines</li><li>
Transfers calls to appropriate department if needed</li><li>
Task message to triage nurse if necessary</li><li>
Task medication refills to nurse</li><li>
Task referral issues to Referral Coordinator</li><li>
Verify Insurance coverage patient has</li><li>
Schedule appointment with Financial Counselor if needed</li><li>
Respond to on-line medication refills (inbox)</li><li>
Activate 911 if needed for the caller</li></ul>
OTHER JOB DUTIES:
 <ul><li>Ability to sit for long periods of time</li><li>
Other duties as assigned by department head</li></ul>
Requirements:

QUALIFICATIONS:
<ul><li>HS Diploma or equivalent</li><li>
Medical background a plus</li><li>
Computer Skills</li><li>
Medical Terminology</li><li>
Ability to communicate well</li><li>
Spanish speaking preferred</li></ul>
The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.
EOE 
CompleteCare offers full-time and part-time employees a variety of generous benefits, including but not limited to:<ul><li>
Comprehensive medical, dental, and vision insurance</li><li>
Paid time off (vacation, sick leave, and holidays)</li><li>
401(k) retirement plan with employer matching</li><li>
Incentive program</li><li>
Life and disability insurance</li><li>
Continuing education and professional development opportunities</li><li>
Flexible Spending Accounts (FSA)</li><li>
Tuition reimbursement</li><li>
Reimbursement for licensure and certifications</li><li>
Reimbursement for CPR</li><li>
Discounted services</li><li>
Employee recognition programs</li><li>
Health Reimbursement Arrangement (HRA) via Ameriflex (covers most out-of-pocket expenses)</li><li>
Pension plan</li><li>
Cancer insurance policies</li><li>
Employee-paid life insurance &mdash; 2x annual salary, up to $150K (CCHN-paid benefit)</li><li>
AAA membership (discounted rates)</li><li>
BJ&rsquo;s Wholesale Club membership (discounted rates)</li><li>
Direct deposit</li><li>
Childcare reimbursement program</li><li>
Intersite travel reimbursement</li></ul></div>

La Clinica Del Pueblo Inc

<div>La Cl&iacute;nica del Pueblo
 Job Description
Job Title: Contact Center Agent (Temporary)
Department: Patient Services
Supervisor: Health Center Manager
Location: On-Site Hyattsville, MD
Duration: This is a 16‑week temporary assignment, which may be extended based on the institution&rsquo;s needs.
Classification: Non-Exempt
Synopsis: The Call Center Agent serves as the first point of contact for patients and is responsible for delivering excellent customer service, facilitating appointment scheduling, assisting with patient inquiries, and ensuring that patients are connected with appropriate resources within the health center. This role supports the FQHC&rsquo;s mission of providing accessible, patient-centered care by addressing patient needs efficiently and professionally.
Qualifications: Required Education and Experience:<ul><li>
High school diploma or equivalent required; additional education or certifications in healthcare or customer service preferred.</li><li>
At least 1 year of experience in a call center, customer service, or healthcare setting, preferably within an FQHC or similar environment.</li><li>
Strong communication skills with the ability to interact professionally and empathetically with diverse patient populations.</li><li>
Proficiency with EHR systems (experience with specific software like Epic, NextGen, or eClinicalWorks is a plus).</li><li>
Bilingual in English and Spanish or other languages commonly spoken in the patient community preferred.</li><li>
Knowledge of healthcare services, insurance processes, and HIPAA regulations is an advantage.</li></ul>
Required Skills/Abilities/Certifications/Licenses:<ul><li>
Excellent customer service and interpersonal skills</li><li>
Ability to work efficiently in a fast-paced, high-call-volume environment</li><li>
Strong organizational skills and attention to detail</li><li>
Problem-solving abilities and adaptability</li><li>
Teamwork-oriented with a commitment to patient-centered car</li></ul>
Duties and Responsibilities:
1. Patient Communication:
 a. Answer inbound calls promptly and professionally, adhering to La Cl&iacute;nica customer service standards.
 b. Assist patients with scheduling, rescheduling, and canceling appointments according to established protocols.
 c. Provide general information about services, locations, hours of operation, and provider availability.
2. Appointment Scheduling &amp; Coordination:
 a. Use the electronic health record (EHR) system to verify patient information, update records, and schedule appointments accurately.
 b. Confirm that patients are aware of any necessary documents, insurance details, or preparations needed for their visits.
 c. Coordinate with health center teams to ensure patient needs are met and follow-up appointments are arranged as necessary.
3. Patient Assistance &amp; Navigation:
 a. Assist patients with insurance verification, understanding co-pays, and eligibility requirements, directing them to additional resources or enrollment specialists as needed.
 b. Address basic patient inquiries and connect patients with appropriate departments for further assistance on clinical or billing issues.
 c. Offer language support or refer patients to interpreters when language barriers exist.
4. Call Documentation &amp; Data Entry:
 a. Document call details accurately and promptly in the EHR system, including patient concerns, scheduled appointments, and any follow-up actions.
 b. Maintain up-to-date patient records, ensuring data integrity and compliance with FQHC guidelines and HIPAA regulations.
5. Collaboration &amp; Support:
 a. Work collaboratively with other call center agents and health center staff to manage call volumes and meet performance goals.
 b. Participate in regular team meetings and training sessions to stay current on FQHC procedures, protocols, and patient care practices.
 c. Provide input on workflow improvements and contribute to a positive, patient-centered environment.
Physical Requirements:<ul><li>
This position is primarily sedentary and requires long periods of sitting and telephone/computer work.</li><li>
May require evening or weekend shifts depending on the health center&rsquo;s operational hours.</li></ul> 
Equal Opportunity Employer. We affirm all identities at La Cl&iacute;nica and expect all employees to welcome and work with colleagues and clients, regardless of sexual orientation, gender identity, race/ ethnicity, country of origin, language, other ability, age, religion, or other identity.</div>

Contact Center Agent (Temporary Assignment)

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

HBME - Contact Center Agent

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HBME - Contact Center Agent