contact center agent

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

Boutiqaat

We are seeking dedicated and customer-focused Contact Center Agents to join our team. In this role, you will be the first point of contact for our customers, ensuring timely assistance, resolving inquiries, and providing an exceptional service experience that reflects the Boutiqaat brand.Key Responsibilities<ul><li>Handle incoming and outgoing customer calls, chats, and emails in a professional and courteous manner.</li><li>Resolve customer inquiries related to orders, deliveries, returns, and product information efficiently and accurately.</li><li>Escalate unresolved cases to the appropriate department while maintaining ownership and follow-up.</li><li>Record customer interactions, feedback, and resolutions accurately in the system.</li><li>Maintain up-to-date knowledge of company products, promotions, and policies.</li><li>Contribute to team targets and overall contact center performance metrics.</li></ul>Requirements<ul><li>Bachelor's Degree</li><li>Excellent communication and interpersonal skills in both English and Arabic.</li><li>Strong problem-solving and multitasking abilities.</li><li>Professional phone etiquette and customer-oriented mindset.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Location HawallyJob Type: Temporary Contract length: 3 monthsApplication Question(s):<ul><li>Can you join immediately?</li><li>Do you a valid residency (minimum 3 months)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

International Free Zone Authority | IFZA

<div>
 
 
 Job Overview
 
 
 
 
 
 
 The role of a Client Experience Agent &ndash; Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Acting as a first point of contact
 </li>
 <li>
 Supporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level
 </li>
 <li>
 Answering and distributing all incoming calls in a timely and professional manner
 </li>
 <li>
 Delivering a positive and timely response to client enquiries
 </li>
 <li>
 Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
 </li>
 <li>
 Maintaining excellent knowledge of IFZA&rsquo;s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
 </li>
 <li>
 Maintaining confidentiality of client data ensuring no sensitive information is disclosed
 </li>
 <li>
 Keep records of all calls in Call Center CRM in a comprehensible way
 </li>
 <li>
 Meet individual and team qualitative and quantitative targets
 </li>
 <li>
 Building and maintaining effective working relationships whilst promoting the company culture and values
 </li>
 <li>
 Performing other job-related duties as assigned by Management
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience as a Call Center agent or similar role in the UAE
 </li>
 <li>
 Full English proficiency is required
 </li>
 <li>
 Additional spoken languages are an advantage
 </li>
 <li>
 Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
 </li>
 <li>
 Customer-focused and adaptability to different personality types
 </li>
 <li>
 Ability to multi-task, set priorities, and manage time effectively
 </li>
 <li>
 Excellent active listening and problem-solving skills
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 </li>
 <li>
 Familiarity with CRM systems and practices
 </li>
 </ul>
</div>

Call Center - Client Experience Agent

Brandix Soft

Job Posting: Call Center Agent (UK Market) Location: Gulberg, Lahore (On-site) Salary: Up to &#8360;75,000 per month Shift: 1:00 PM to 10:00 PM, Monday to FridayAbout Brandix Soft (Pvt.) Ltd. Brandix Soft is a rapidly expanding international digital marketing company. We specialize in delivering expert SEO and digital media marketing campaigns for a global clientele, with a strong focus on the UK and US markets. Join our dynamic team and contribute to our growth in a fast-paced, rewarding environment.Position Overview We are seeking a passionate and results-driven Call Center Agent to engage with the UK market. The ideal candidate will be skilled in outbound sales and dedicated to promoting our international SEO and digital marketing services.Key Responsibilities<ul><li>Conduct outbound calls to prospective clients in the UK market.</li><li>Build and maintain strong client relationships through professional follow-ups.</li><li>Present and promote our suite of SEO and digital marketing services effectively.</li><li>Develop tailored sales strategies to meet individual client needs.</li><li>Manage and update the sales pipeline accurately using our CRM system.</li><li>Track, analyze, and report on key sales metrics to ensure target achievement.</li><li>Analyze market trends and competitor activity to identify new opportunities.</li><li>Consistently meet or exceed individual and team sales targets.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Minimum Matric / O-Level / Intermediate.</li><li>Language: Fluency in spoken English is essential, with strong verbal communication and active listening skills.</li><li>Skills:</li><li>Professional, customer-focused attitude with strong negotiation abilities.</li><li>Capability to manage the full sales cycle, from initial contact to closing.</li><li>Strong multitasking, time management, and a proven target-driven work ethic.</li><li>Experience: Prior experience in outbound sales or cold calling for international SEO/digital marketing campaigns is preferred but not required.</li><li>Fresh graduates with exceptional English skills and strong motivation are highly encouraged to apply.</li><li>We strongly encourage female candidates to apply.</li></ul>We Offer<ul><li>A fixed monthly salary with attractive performance-based bonuses and commissions.</li><li>Comprehensive training and ongoing mentorship.</li><li>Valuable exposure to international clients and high-level campaigns.</li><li>Clear paths for career growth and internal promotion.</li><li>A supportive, inclusive, and collaborative work culture.</li></ul>Job Type: Full-time, Fresher Work Mode: On-site (This is not a remote position)How to Apply Please apply on Indeed with your updated resume or submit your application to:<ul><li>Email: hrsales@brandixsoft.com</li><li>WhatsApp: 0325 5599973</li></ul>Only shortlisted candidates will be contacted.Application Question: Do you confirm this is an on-site position requiring full-time presence during working hours? Experience: International cold calling: 1 year (Required) Language: English (Required)Job Types: Full-time, FresherPay: Up to Rs75,000.00 per monthApplication Question(s):<ul><li>Do you agree that this is an onsite job which requires full-time presence during working hours?</li></ul>Experience:<ul><li>international cold calling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Agent (UK)

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Deadline: 15/10/2025

Call Center Agent

Ali Builders & Developers

We are hiring Call Center agent(Female) to join our team.Key Responsibilities:<ul><li>Make outbound calls to clients for payment recovery and service follow-ups.</li><li>Update client information and call outcomes on CRM systems and Excel sheets.</li><li>Resolve client queries and escalate complex cases to the relevant department.</li><li>Maintain daily call logs and prepare reports for supervisors.</li></ul>Requirements:<ul><li>1-2 years of call center or customer relations experience.</li><li>Strong verbal communication and persuasion skills.</li><li>Basic proficiency in Microsoft Excel.</li></ul>Why Join Us?<ul><li>Friendly and collaborative work environment.</li><li>Opportunity to build a career in customer relationship management.</li><li>Competitive salary package with potential growth based on performance.</li></ul>Working Hours: 10:00 AM to 7:00 PMJob Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Call Centre Agent(Female)

United Real Estate Company (URC)

<div>
 
 Job Description
 
 
 
 To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company&rsquo;s positive reputation.
 
 
 Skill Requirements
 
 
 Bilingual Candidate
 
 
 High School or secretarial certification
 
 
 Strong English and Arabic language skills (written and spoken)
 
 
 6 Months to 2 Years of experience as a Call Center Agents
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Handle inbound and outbound calls.
 </li>
 <li>
 Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
 </li>
 <li>
 Call URC customers and potential customers whenever needed to inform them about the company&rsquo;s new products, services, policies, ... etc.
 </li>
 <li>
 De-escalate situations involving dissatisfied customers, offering patient assistance and support.
 </li>
 <li>
 Document all customer interactions and tickets in the (CRM) system
 </li>
 <li>
 Regularly reviewing and updating the customers information in the (CRM) system.
 </li>
 <li>
 Collaborate with the call center supervisor and the other call center agents to improve the customer service.
 </li>
 <li>
 Ensure to follow the customers service script provided by the company.
 </li>
 <li>
 Maintain strong customer relationships.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 
 <ul>
 <li>
 Job Title Call Center Agent
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Sales
 </li>
 <li>
 Qualification High School
 </li>
 <li>
 Date Posted 24-01-2024
 
 
 </li>
 </ul>
 Apply Now
</div>

Search 10000+ Contact center agent jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 contact center agent jobs NEAR_ME

Contact Center Agent

Contact Center Agent

Call Center - Client Experience Agent

Call Center Agent (UK)

Call Center Agent

Call Centre Agent(Female)

Call Center Agent