contact center agent

UF Health Shands Hospital

Overview: 
The Contact Center Agent position works within a structured environment requiring sharp attention to detail, the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7 high volume operator call center environment. The position will perform a variety of tasks including, intake triage and activating hospital emergency codes and alerts ( Code Blue/SWAT/Stemi Alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.
 
Qualifications:Minimum Education and Experience Requirements: 
High School diploma or equivalent required. One (1) year work experience with computers in a Customer Service Clerical Office is required; may substitute 1-year work experience requirement with AS degree. Strong verbal and written communication skills required. 911, hospital operator or call center representative experience preferred, ideally in a health care related industry. Multi-line phone system experience preferred. Must demonstrate a high level of accuracy and speed using a computer system. Must have the ability to function calmly and perform under stress when confronted with emergency, critical, or unusual situations. Must be able to speak and hear clearly without impairment and to handle stress properly. Must be able to effectively use multiple computer applications. Must demonstrate ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgement decisions, effectively communicate with other healthcare professionals, and work independent of direct supervision. A working knowledge of medical terminology preferred.
 
Motor Vehicle Operator Designation: 
Employees in this position: 
Will not operate vehicles for an assigned business purpose
 
Licensure/Certification/Registration: 
none

Contact Center Agent | Call Center | Part- Time | Variable

Aureon

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Job Responsibilities
 
 :
 
 
 <ul>
 <li>
 Telephone Support &ndash; perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
 </li>
 <li>
 E-mail &amp; Chat Support &ndash; perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
 </li>
 <li>
 Skill improvement &ndash; continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
 </li>
 <li>
 Communication &ndash; provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
 </li>
 <li>
 Support coworkers &ndash; provide procedural advice and assistance to other representatives.
 </li>
 <li>
 Help maintain and ensure positive working relationships with support clients.
 </li>
 <li>
 Provide all support functions within the guidelines of the contact center and client policies and procedures.
 </li>
 <li>
 Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.
 
 
 </li>
 </ul>
 
 What can Aureon offer you?
 
 
 
 <ul>
 <li>
 Opportunities for professional growth, development, and advancement within the organization
 </li>
 <li>
 100% remote working employment model
 </li>
 <li>
 Comprehensive training on hardware and software applications for qualified applicants
 </li>
 <li>
 Knowledge and experience relating to basic computer applications
 </li>
 <li>
 Competitive compensation and full benefits package for full-time employees
 </li>
 <li>
 Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
 
 
 </li>
 </ul>
 
 Required Education
 
 
 
 <ul>
 <li>
 High school or equivalent
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
 </li>
 <li>
 Excellent written and oral communication skills, including strong listening skills
 </li>
 <li>
 Intermediate to advanced computer skills with emphasis on Internet knowledge
 </li>
 <li>
 Aptitude for providing superior customer care
 </li>
 <li>
 Must exhibit dependability, adaptability and flexibility
 </li>
 <li>
 Basic math skills
 </li>
 <li>
 Creative thinking and reasoning ability
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in sales, marketing, or promotions
 
 
 </li>
 </ul>
 
 Working Conditions And Physical Requirements
 
 
 
 <ul>
 <li>
 Primarily indoor work primarily in office environment
 </li>
 <li>
 Frequent utilization of manual dexterity and visualizing of computer screen
 </li>
 <li>
 No unusual physical requirements
 </li>
 </ul>
</div>

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

airankers

Job description:We are hiring Call Center Agent for a US-based Digital Marketing / SEO outbound campaign. Only Males can apply.Location: DHA Phase 8, Near Neon Square, LahoreNote : Only apply if you can travel here ( defence phase 8, air avenue near neon square).Timing: 6 PM &ndash; 3 AM (Night Shift)Contact: 03024386786This is a cold calling role where your main job is simple: Memorize a short script Engage the client for a few seconds Qualify interest Transfer the call to the closerYour Responsibilities<ul><li>Make outbound cold calls to US-based businesses</li><li>Follow a basic script (few lines only)</li><li>Engage prospects quickly and professionally</li><li>Identify interested clients and transfer calls to senior closers</li><li>Maintain call records and basic lead notes</li><li>Work efficiently in a fast-paced call center environment</li></ul>What We&rsquo;re Looking For<ul><li>Good spoken English (must for US calling)</li><li>Confident and clear communication</li><li>Ability to handle rejection and stay motivated</li><li>Fresh candidates or 1+ year experience in sales/call center</li><li>Quick learner with good listening skills</li></ul>Why Join Us?<ul><li>Attractive commission on successful call transfers</li><li>Weekly, Monthly &amp; Annual Bonuses</li><li>Health insurance for permanent employees</li><li>Growth opportunities in international sales</li><li>Salary 35 000 to 80 000</li></ul>Job Type<ul><li>Full-time &ndash; Night Shift (US Campaign)</li><li>Outbound Cold Calling (Digital Marketing / SEO)</li><li>Only For Males</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agent( Only DHA Surroundings Residents)

Capitol Compliance

Call Center Agent / Dispatcher / Fulfillment AgentPay: $20.00 per hour plus possible commission Schedule: Part-time, 15&ndash;29 hours per week Location: Sacramento, CAAbout the RoleKOLAS is looking for a Call Center Agent / Dispatcher / Fulfillment Agent to support our Call Center and Delivery operations. This position plays an important role in creating a smooth customer experience by answering calls, taking orders, making outbound sales calls, coordinating delivery dispatch, and helping fulfill orders accurately.This is a fast-paced role for someone who enjoys customer service, sales, multitasking, problem-solving, and working as part of a team.What You&rsquo;ll DoAnswer inbound customer calls promptly and professionally.Provide accurate product information and guidance.Take phone orders and enter them accurately into the ordering system.Assist customers with questions, concerns, order issues, and delivery updates.Make outbound sales calls for customer re-engagement, promotion follow-up, abandoned cart/order follow-up, subscription sales, and retention efforts.Upsell products and services in a helpful and guest-focused manner.Coordinate delivery orders using POS and routing systems.Assign delivery tasks to drivers and track delivery progress.Communicate with drivers to support safe and timely deliveries.Send payment links to customers as needed.Conduct second checks on orders to help ensure accuracy.Fulfill delivery or express orders as needed.Escalate customer or delivery issues to leadership when needed.Maintain accurate notes and records.What We&rsquo;re Looking ForMust be at least 21 years old.Minimum two years of customer service experience required.Retail sales and cash handling experience highly preferred.Sales experience, including phone sales or outbound calling, preferred.Friendly demeanor and professional phone etiquette.Call center experience preferred but not required.Strong communication and interpersonal skills.Ability to multitask and stay organized in a fast-paced environment.Computer proficiency and comfort using POS/CRM systems.Strong time-management and problem-solving skills.Typing speed of 50+ WPM preferred.Cannabis knowledge is a plus.Delivery logistics knowledge is a plus.Benefits35% employee discount on cannabis products.401(k) options.Paid training.Apply today if you are customer-focused, sales-minded, detail-oriented, and ready to support a fast-paced Call Center and Delivery operation.Job Type: Part-timePay: From $20.00 per hourBenefits:<ul><li>Employee discount</li></ul>Application Question(s):<ul><li>What is your availability M-Su and what hours can you work? </li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Cannabis: 1 year (Preferred)</li><li>Dispatching: 1 year (Preferred)</li><li>Call Center: 1 year (Preferred)</li><li>Sales (Selling, upselling, calling businesses, etc): 1 year (Preferred)</li></ul>Language:<ul><li>more than one language (Preferred)</li></ul>Ability to Commute:<ul><li>Sacramento, CA 95815 (Required)</li></ul>Work Location: In person

Call Center Agent / Delivery Dispatcher

Half Price Packaging PVT Ltd

We are hiring Fresh Call Center Agents to join our growing team. This is a great opportunity for freshers, students, and graduates who want to start their career in the call center and customer service industry.Key Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Provide information about company services</li><li>Communicate with customers professionally</li><li>Maintain call records and customer details</li><li>Achieve daily and monthly performance targets</li></ul>Requirements<ul><li>Freshers are encouraged to apply</li><li>Good communication skills (English &amp; Urdu)</li><li>Basic computer knowledge</li><li>Confident and energetic personality</li><li>Ability to work in a target-based environment</li></ul>Benefits<ul><li>Fixed Salary + Commission</li><li>Training Provided</li><li>Performance Bonuses</li><li>Career Growth Opportunities</li><li>Professional Work Environment</li></ul>How to ApplySend your CV with the subject line: Call Center Agent &ndash; Fresher#CallCenterJobs #CSRJobs #FreshersJobs #CustomerService #SalesJobs #HiringNowPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Freshers )

Amco IT Systems

Job Title: Call Center AgentLocationBroadway, Phase 8. Defence, Lahore (On-site)Shift Timing5:00 PM &ndash; 1:00 AM (Night Shift)Salary &amp; BenefitsPKR 40,000 &ndash; 80,000 per monthExperience: Atleast 2 yearsAttractive commission structurePerformance-based incentivesProfessional and growth-oriented work environmentJob SummaryWe are looking for motivated and confident Call Center Agents to join our on-site team. The ideal candidate will be responsible for handling outbound lcalls, engaging with potential customers, promoting services, and achieving daily and monthly targets. Experience calling in the US marketKey ResponsibilitiesMake outbound calls to prospective clients and handle inbound inquiries professionallyPresent and promote company services clearly and confidentlyUnderstand customer needs and provide appropriate solutionsMaintain accurate records of calls, leads, and follow-upsMeet or exceed daily, weekly, and monthly performance targetsFollow company scripts, policies, and quality standardsCoordinate with supervisors and team leads for performance improvementRequired Skills &amp; QualificationsStrong communication skills (English preferred)Confidence, persuasion, and negotiation skillsAbility to work night shifts consistentlyBasic computer knowledge (CRM experience is a plus)Prior call center or sales experience preferredFresh candidates with good communication skills are encouraged to applyPersonal AttributesTarget-driven and self-motivatedProfessional attitude and punctualityAbility to handle rejection and work under pressureTeam player with a positive mindsetHow to ApplySend your updated resume to:career@amcoitsystems.comJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents

Southern Hills Hospital and Medical Center

<div>Hourly Wage Estimate: $15.46 - $23.19 / hour 
Learn more about the benefits offered for this job. 
The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Schedule: Monday - Friday 1030am-8pm CST
Do you have the career opportunities as a Remote Customer Service Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.
See what a day in the life is like for a Patient Customer Advisor, click the link below.<h5 class="jobSectionHeader">
Day in the Life - Candace - Customer Service Rep</h5>
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
<h5 class="jobSectionHeader"> 
The Customer Service Call Center Agent handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. 
In this role you will:<ul><li> 
Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures</li><li>
Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances</li><li>
Document patient inquiry and actions taken into the appropriate systems</li><li>
Update or add insurance information and/or patient demographic information and request rebill</li><li>
Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods</li><li>
Escalate patient complaints to the appropriate individual/department based on the nature of the issue</li><li>
Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude</li><li>
Follow all Parallon Customer Service Organization (CSO) guidelines and policies
</li><li>Meet and maintain established departmental performance metrics for production and quality</li><li>
Adhere to all compliance guidelines</li><li>
Maintain working knowledge of workflow, systems, and tools used in the department</li></ul> 
Qualifications that you will need:<ul><li> 
Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
</li><li>Previous call center experience preferably in a healthcare environment preferred</li><li>
Ability to work a minimum of 90% of your day on the phone uninterrupted</li></ul></h5><h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Remote Customer Service Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Customer Service Call Center Agent

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