contact center agent

Resource One Credit Union

<div>Description:
<p>
The <b>Contact Center Agent</b> serves as the first point of contact for members reaching out to the credit union via phone and other digital communication channels. This role is essential in delivering seamless and personalized member experience by providing accurate information, resolving issues efficiently, and promoting the value of our products and services. The ideal candidate is empathetic, solution-oriented, and thrives in a fast-paced environment.</p><p><b>
Position Responsibilities</b></p><ul><li>
Respond to a high volume of inbound calls, emails, and digital inquiries with professionalism, efficiency, and accuracy.</li><li>
Provide detailed information about credit union products, services, policies, and procedures.</li><li>
Assist members with account inquiries, transaction history, balance verification, loan information, and digital banking support.</li><li>
Perform account maintenance tasks including address changes, payment processing, debit card orders, and more.</li><li>
Troubleshoot issues related to online banking, mobile app, debit card disputes, and ACH transactions.</li><li>
Handle sensitive financial data with the highest level of confidentiality and compliance.</li><li>
Actively identify opportunities to deepen member relationships through cross-selling of appropriate financial products and services.</li><li>
Escalate complex issues to appropriate departments while maintaining ownership of the member experience.</li><li>
Document all interactions and follow-ups accurately in the system for recordkeeping and quality assurance.</li><li>
Meet and exceed performance metrics related to call quality, resolution time, and customer satisfaction.</li><li>
Participate in ongoing training and professional development to stay current on products, policies, and systems.</li><li>
Contribute to a collaborative and positive team environment.</li><li>
Other duties as assigned.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent</li><li>
Minimum of 1 year experience in a customer service role (call/contact center, retail, banking, etc.)</li></ul><p><b>
Knowledge, Skills and Abilities</b></p><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong active listening, empathy, and interpersonal abilities.</li><li>
Confidence in problem-solving and decision-making under pressure.</li><li>
Comfort with digital systems and software, including CRM and multi-line phone systems.</li><li>
Ability to work independently while contributing to team success.</li><li>
Highly organized with the ability to multitask and manage time effectively.</li><li>
Adaptable and receptive to feedback and process changes.</li></ul><p><b>
Physical Demands and Work Environment</b></p><ul><li>
Stationary work, often requiring standing or sitting for prolonged periods</li><li>
Operate standard office equipment and keyboards</li><li>
Visually recognize, reconcile, and verify numerical details for accuracy</li><li>
Repeating motions that may include the wrists, hands and/or fingers</li><li>
Must be able to access and navigate facility with reasonable accommodations</li><li>
Lift and carry small parcels, packages and other items</li></ul><p><b>
Additional Notes</b></p><ul><li>
Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.</li><li>
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.</li></ul><i>
Equal Employment Opportunity Employer</i><i>Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.</i><i>Stronger leaders. Stronger coworkers. Stronger friends.</i></div>

Contact Center Agent - Full Time

NMC Health plc

<div><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div>Managing the Patient Experience<br>
<ul><li>
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.</li></ul></div></div></div></div></div><p></p>
<br><div><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div>Managing the Patient Experience<br>
<ul><li>
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.</li></ul></div></div></div></div></div><p></p>
<br><div><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.<br>
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Exceptional interpersonal skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div>Excellent command of oral and written English. Arabic language desirable but not essential.
</div><div><p>Proficient<br>
</p></div></div><br>
<div><div>Ability to think critically and maintain a high level of confidentiality.
</div><div><p>Proficient<br>
</p></div></div><br>
<div><div>Proficiency in MS office.
</div><div><p>Proficient</p></div></div></div></div></div></div></div></div></div><p></p>

Call Centre Executive - UAE National

Villanova Cosmetic And Surgical Center

<p>We are seeking a <b>motivated and customer-focused Call Center Agent</b> to join our growing team. You will be responsible for handling inbound and outbound calls, assisting clients with information about our services, and scheduling appointments. If you have strong communication skills and a passion for helping people, we want to hear from you!</p><p><b>Responsibilities:</b></p><ul><li>Answer incoming calls and respond to customer inquiries</li><li>Make outbound calls to follow up with leads and schedule consultations</li><li>Provide accurate information about cosmetic procedures and promotions</li><li>Maintain patient records in the system</li><li>Work closely with the marketing and medical teams to ensure smooth operations</li><li>Achieve daily/weekly call and conversion targets</li><li>Handle client concerns with professionalism and empathy</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Jumeirah: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Language:</p><ul><li>arabic (Required)</li></ul>

Call Center Agent

Avedo – eine Marke der Ströer X GmbH

<div><p>Du wohnst in Antalya oder Umgebung und sprichst Deutsch? F&uuml;r unseren Standort<b> Avedo Antalya </b>suchen wir dich als <b>Call Center Agent (m/w/d</b>) in Teilzeit / Vollzeit. Starte jetzt und erhalte <b>300&euro; Startpr&auml;mie</b>!*</p><p><b><br>
Deine Benefits</b></p><ul><li><p>
Festanstellung in Voll- oder Teilzeit (ab 30h/Woche)</p></li><li><p>
1.100&euro; netto Festgehalt + 4.500 TL Multinet</p></li><li><p>
p&uuml;nktliche Gehaltszahlung, inkl. variablem Bonus jeden Monat</p></li><li><p><b>
Einarbeitung und T&auml;tigkeit an unserem Standort Avedo Antalya (T&uuml;rkei)</b></p></li><li><p>
nach erfolgreicher Einarbeitung erh&auml;ltst du ein Zertifikat als <b>Travel Industry Expert</b></p></li><li><p>
tolles Team und famili&auml;re, wertsch&auml;tzende Atmosph&auml;re</p></li><li><p>
gro&szlig;e Firmenfeste und individuelle Teamevents</p></li></ul><p></p><p><b>
Deine Aufgaben</b></p><ul><li><p>
telefonische und schriftliche Kundenbetreuung im Bereich Reisebuchung f&uuml;r einen namenhaften Auftraggeber</p></li><li><p>
Bearbeitung von Kundenanfragen wie Reklamationsbearbeitung und Zahlungsverkehr</p></li><li><p>
Umbuchung von Flug- und Reisedaten sowie Stornierungen</p></li><li><p>
Sicherstellung der Kundenbindung und Kundenzufriedenheit</p></li><li><p>
Dokumentation und Nachbereitung der Gespr&auml;che</p></li></ul><p><b><br>
Dein Profil</b></p><ul><li><p>
sehr gute Deutschkenntnisse in Wort und Schrift (mind. C1)</p></li><li><p>
Englischkenntnisse w&uuml;nschenswert</p></li><li><p>
Erfahrung im Tourismus und Verkauf von Vorteil</p></li><li><p>
sicherer Umgang mit PC-Anwendungen (z.B. MS Office) von Vorteil</p></li><li><p>
ausgepr&auml;gte Servicementalit&auml;t und Kundenorientierung</p></li><li><p>
hohes Ma&szlig; an Lernbereitschaft, Engagement und Verantwortungsbewusstsein</p></li><li><p>
Bereitschaft zur Schicht- und Wochenendarbeit</p></li></ul><p><br>
Haben wir dein Interesse geweckt? Dann ist <b>Avedo Antalya </b>dein neuer Arbeitgeber! Wir sind Spezialisten im Dialogmarketing und betreuen mit unseren &uuml;ber 30 Call Centern in Deutschland und Europa den direkten Kontakt zwischen Unternehmen und Kunden. Bewirb dich f&uuml;r als <b>Call Center Agent (m/w/d)</b> in nur wenigen Minuten. Wir freuen uns auf dich!</p><p></p><ul><li>Gilt f&uuml;r alle Neueinstellungen nach erfolgreich bestandener Schulungsphase. Dieser Bonus gilt nur f&uuml;r Bewerbungen bis zu 05.09.2025 und wird in zwei Teilen ausgezahlt: 150&euro; nach 4 Wochen und weitere 150&euro; nach drei Monaten.</li></ul><p></p><p><i>
S&auml;mtliche Bezeichnungen richten sich an alle Geschlechter.</i></p></div>

Call Center Agent (m/w/d) 300€ Startprämie

Unitan Homes Real Estate

<p>We are looking for enthusiastic and goal-oriented Call Center Sales Agents to join our growing team. This role offers a competitive base salary along with an attractive commission structure, giving you the opportunity to significantly increase your earnings based on performance. As a Sales Agent, you will engage with potential customers over the phone, promote our products or services, and close sales. The ideal candidate is confident, persuasive, and thrives in a fast-paced environment. If you're driven by results and motivated by the chance to earn more through your efforts, we&rsquo;d love to hear from you!</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to AED1,500.00 per month</p>

Experts Communication

<p><b>Experts Communication</b> is looking for a <b>Contact Center Representative (CSR)</b> to join our dynamic team. The ideal candidate should have <b>at least 1 year of experience in a call center or customer service role</b>, with excellent <b>communication, problem-solving, and sales skills</b>.</p><p><b>Salary:</b> 35,000 - 55,000 PKR (based on skills and experience)<br/><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift:</b> 7:00 PM &ndash; 4:00 AM</p><p>Note: Freshers with good English Communication skills are encouraged to apply.</p><p><b>Contact:</b> +92 317 7770002<br/><b>Email:</b> hr@expertscommunication.net</p><p><b>Responsibilities</b></p><p>Handle inbound and outbound calls professionally<br/>Communicate effectively to provide <b>information, support, and sales assistance</b><br/>Resolve customer inquiries and complaints efficiently<br/>Meet and exceed <b>monthly sales and performance targets</b><br/>Maintain accurate records of interactions and follow-ups<br/>Ensure customer satisfaction and build strong relationships</p><p><b>Requirements</b></p><p>&#10004; Minimum <b>1 year of call center/customer service experience</b><br/>&#10004; Strong <b>verbal &amp; written communication skills</b><br/>&#10004; Ability to <b>handle objections and close sales</b> confidently<br/>&#10004; Self-motivated, <b>target-driven</b>, and eager to learn<br/>&#10004; Ability to work the <b>night shift</b> (7:00 PM &ndash; 4:00 AM)</p><p><b>Benefits</b></p><p>5 working days (Saturday &amp; Sunday off)<br/>Competitive salary &amp; <b>performance-based growth</b> (evaluated every 4 months)</p><p><b>Health Insurance</b><br/>Annual <b>picnic &amp; dinner</b><br/>Monthly <b>company-paid dinners</b></p><p>Annual <b>picnic &amp; dinner</b></p><p>Kickstart your career with <b>Experts Communication</b> and grow in a professional, fast-paced environment!</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Contact Center Representative

Air Arabia

<p></p><div><div><div><div><div><b>Date: </b>18 Aug 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, AE
</div></div></div></div><div><div><div><div><b>Country: </b>AE
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Call Center Agent - Bahrain (Experienced)

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