contact center agent

Zain Kuwait

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include But Not Be Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
  </li>
  <li>
   Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
  </li>
  <li>
   Providing product and service information to customers.
  </li>
  <li>
   Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
  </li>
  <li>
   Troubleshoot service equipment issues.
  </li>
  <li>
   Adhere to, and fulfill, individual and team performance metrics.
   <br/>
   <br/>
  </li>
 </ul>
 What We Need From You
 <br/>
 <br/>
 To be considered for the position, you will need to meet with all of the below requirements:
 <br/>
 <br/>
 <ul>
  <li>
   High School / 1 Year Diploma &amp; Above.
  </li>
  <li>
   0-3 years&rsquo; experience in a related field.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent Communication Skills (Speaking and Listening).
  </li>
  <li>
   Excellent Problem-Solving Skills.
  </li>
  <li>
   High Drive for Achievement.
  </li>
  <li>
   Strong Knowledge of MS Office.
  </li>
  <li>
   Preferably Bilingual.
  </li>
  <li>
   Ability to work under pressure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Application Process
  <br/>
  <br/>
 </strong>
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport-size photograph
  </li>
  <li>
   Highest Education Qualification
  </li>
  <li>
   Copy of Civil ID/Passport
  </li>
 </ul>
</div>


ZAIN1635 - Contact Center Agent

Padra Medical center

<p><b>Job Title:</b> Call Center Agent (Arabic / English / Urdu)</p><p><b>Company:</b> Padra Medical Center</p><p><b>Job Summary:</b><br/>Padra Medical Center is seeking a professional, patient-focused Call Center Agent who is fluent in <b>Arabic, English, and Urdu</b>. The ideal candidate will be responsible for managing patient inquiries, scheduling appointments, and providing accurate information about medical services while ensuring an excellent patient experience at all times.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound and outbound calls related to appointments, treatments, and general inquiries.</li><li>Schedule, confirm, reschedule, and cancel patient appointments efficiently.</li><li>Provide accurate information regarding doctors, departments, and medical services.</li><li>Follow up with patients for appointment reminders and feedback.</li><li>Coordinate with doctors and clinic staff concerning patient schedules.</li><li>Maintain and update patient records in the CRM / HIS system.</li><li>Address patient concerns professionally and escalate issues when necessary.</li><li>Ensure strict confidentiality of patient information at all times.</li></ul><p><b>Requirements</b></p><ul><li>Fluency in <b>Arabic, English, and Urdu</b> (Mandatory).</li><li>Minimum <b>1&ndash;2 years of call center experience</b>, preferably within the healthcare sector.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle patients with empathy and professionalism.</li><li>Basic computer knowledge and familiarity with CRM/HIS systems is an advantage.</li></ul><p>Job Type: Full-time</p>

Call Centre Agent

Rosmetic

<p>We are seeking a professional and patient-focused <b>Call Center Agent</b> to join our premium aesthetic clinic. The ideal candidate will be confident on the phone, highly organized, and passionate about delivering an excellent patient experience.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding services, treatments, and clinic policies</li><li>Make outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, packages, and limited-time offers</li><li>Accurately update and maintain patient records in the CRM system</li><li>Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1 year</b> of call center or customer service experience</li></ul><p><i>(Healthcare or medical aesthetics experience is a strong advantage)</i></p><ul><li>Excellent spoken <b>English</b> (additional languages are a plus)</li><li>Friendly, empathetic, and patient-focused communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li></ul><p><b>What We Offer</b></p><ul><li>Work in a <b>premium medical aesthetics environment</b></li><li>Supportive and professional team culture</li><li>Opportunities for growth within the clinic</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>medical call center agent: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Customer Service/Call Center Agent

Half Price Packaging PVT Ltd

<p>We are looking for motivated and confident <b>Sales Agents</b> to promote our <b>Search Engine Optimization (SEO)</b> services. The ideal candidate should be target-driven, have strong communication skills, and be passionate about building a career in digital marketing sales.</p><p><b>Key Responsibilities</b></p><ul><li>Contact potential clients via calls, messages, and online platforms</li><li>Explain and pitch SEO services to business owners</li><li>Identify client needs and recommend suitable SEO packages</li><li>Generate leads and maintain follow-ups</li><li>Maintain daily sales reports and CRM records</li><li>Achieve weekly and monthly sales targets</li><li>Coordinate with the SEO team to ensure smooth client onboarding</li></ul><p><b>Requirements</b></p><ul><li>Previous sales or call center experience preferred (Freshers can also apply)</li><li>Good communication skills in English and Urdu</li><li>Confident, persuasive, and target-oriented personality</li><li>Basic knowledge of digital marketing or SEO is a plus</li><li>Ability to work in a fast-paced sales environment</li><li>Basic computer and internet skills</li></ul><p><b>What We Offer</b></p><ul><li>Fixed Salary + Attractive Commission</li><li>Performance-Based Bonuses</li><li>Sales Training and Product Knowledge Sessions</li><li>Friendly and Professional Work Environment</li><li>Career Growth Opportunities in Digital Sales</li></ul><p><b>How to Apply</b></p><p>Send your CV with the subject line:<br/><b>Sales Agent &ndash; SEO</b></p><p>WhatsApp: 0318-1490-668</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs55,000.00 - Rs85,000.00 per month</p><p>Work Location: In person</p>

Call Center Agents (Digital Marketing Campaign)

Nopex Services

<p><b>Job Title:</b> Call Center Agent (International &ndash; US Campaign)</p><p><b>Location:</b> Peco Road, Lahore (Onsite)</p><p><b>Shift:</b> Night Shift (6:00 PM &ndash; 3:00 AM)</p><p><b>Sector:</b> US Pre-Construction &amp; Design Support</p><p><b>Position Overview</b></p><p>We are hiring <b>Call Center Agents</b> who can communicate confidently with US clients over the phone and introduce our company&rsquo;s services. The role involves outbound calling, prospect engagement, and lead generation to support the sales and closing team.</p><p><b>Responsibilities</b></p><ul><li>Make outbound cold calls to the US region</li><li>Clearly explain and promote company services</li><li>Identify and qualify potential clients</li><li>Build and maintain a pipeline of interested prospects</li><li>Update and manage customer information in the database</li><li>Meet daily and weekly calling and lead generation targets</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Strong verbal communication skills in English</li><li>Prior experience in call centers or outbound sales is preferred</li><li>Ability to work in night shifts</li><li>Punctual, target-driven, and self-motivated</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary + commission structure</li><li>Daily meal</li><li>Paid leaves</li><li>Leave encashment</li><li>Probationary increment</li><li>Annual increment</li><li>Provident fund</li><li>Medical health insurance</li><li>Career growth opportunities within the call center and sales team</li><li>Exposure to international (US) clients</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Call Center Agent (International – US Campaign)

Astral Logistics Solutions

<p><b>Role Description</b></p><p>This is a full-time on-site role for a Truck Dispatch Sales Agent. The Truck Dispatcher will be responsible for coordinating and scheduling trucking activities, communicating with drivers and clients, tracking shipments, and ensuring timely deliveries. Additionally, the agent will handle administrative tasks and maintain accurate records.</p><p><b>You must have following qualities:</b></p><ul><li>Capable of capturing customer attention and satisfaction.</li><li>Time management and duty adherence.</li><li>Use of professional, positive language.</li></ul><p><b>NO REMOTE JOBS AVAILABLE</b></p><p><b>Salary Structure</b></p><ul><li>Experienced Agents: 40k to 60k basic salary (depending on your previous experience)</li></ul><p><b>Skills</b></p><ul><li>They need to have excellent communication and negotiation skills.</li><li>Patience.</li><li>Problem Solver.</li><li>Ability to prioritize task and management.</li></ul><p><b>Qualifications</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Ability to multitask and prioritize efficiently</li><li>Knowledge of transportation logistics and supply chain management</li><li>Proficiency in using dispatch software and GPS systems</li><li>Strong problem-solving skills and attention to detail</li><li>Experience in the trucking or logistics industry is a plus</li><li>High school diploma or equivalent; additional certifications are a bonus</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: From Rs45,000.00 per month</p><p>Experience:</p><ul><li>Call Center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Call Center Agent - US Trucking

NMC Health plc

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>Managing the Patient Experience<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li><li><p>Maintaining the duty change as per the unit protocol.</p></li></ul></div></div></div></div></p></div><p></p>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.<br>
</p></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Exceptional interpersonal skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Call Centre Executive

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