contact center analyst

<div>Posting Description:
<div>
Job Title- Business Analyst
</div><div>Position type- Full Time
</div><div>Work Location- Delhi NCR/Bangalore
</div><div>Shift Time - 12PM-9PM</div><div>
People Manager role: No</div><div>
Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time)</div><div>
Required years of experience &ndash; 3-5 years of relevant experience</div><div></div> 
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.<div> 
</div><div>INFORMATION ABOUT THE BUSINESS</div><div>
Our global contact center operation has 4,000+ agents supporting customers across all major regions, including APAC, EMEA, and North America. We handle large interaction volumes across multiple channels and time zones, ensuring high-quality, consistent service around the clock.</div><div>
We run our contact center primarily on NICE inContact, leveraging its capabilities for routing, reporting, workforce optimization, and quality management. This enables us to take a data-driven approach to performance, focusing on service levels, customer satisfaction, and operational efficiency.</div><div>
The Contact Center Business Analyst will work at the heart of this environment, partnering with operations leaders, technology teams, and frontline managers to:</div><ul><li>
Translate business needs and customer pain points into clear requirements and process improvements</li><li>
Use NICE inContact data and reports to identify trends, root causes, and optimization opportunities</li><li>
Support the design and measurement of initiatives that improve customer experience and agent effectiveness across APAC, EMEA, and NA</li></ul><div>
This role is critical in turning our global contact center data into actionable insights that drive continuous improvement and strategic decision-making.</div><div> 
GENERAL DESCRIPTION OF ROLE:</div><ul><li>
The Business Analyst will be involved in Requirements Gathering, Process Design/Documentation, System Configuration, Document Templates, Reporting and User Acceptance Scripting/Support activities.</li><li>
This includes pro-actively gathering information from a variety of sources, including through meetings at various levels within the organisation and will be expected to challenge appropriately, adding their own views whilst still presenting unbiased findings in the form of reports, process diagrams/maps etc.
</li><li>The Business Analyst will also be involved in Change Management activities as required.</li></ul><div></div><div> 
JOB RESPONSIBILITIES:</div><ul><li>
Produce Current and future state business process maps</li><li>
Define and prioritise business requirements</li><li>
Undertake analysis (SWOT, Gap, etc) to assist in project decision making</li><li>
Work with 3rd party suppliers to support system configuration activities, including gathering requirements from key stakeholders for configuration tasks, reviewing system specifications and ensuring signoff is achieved from SMEs</li><li>
Assist with Document Template design/development and Reporting requirements/design</li><li>
Undertaking the development of UAT scripts and support business SME UAT activity</li><li>
Assist in identifying issues and potential risks relating to project and non-project situations</li><li>
Undertake data field mapping between systems and/or processes</li></ul> 
SKILLS/COMPETENCIES REQUIRED:<ul><li>
Strong business analysis skills: requirements gathering, documentation, and prioritisation</li><li>
Ability to create current/future state process maps and perform SWOT / gap analysis</li><li>
Experience working with third‑party vendors on system configuration and sign‑off</li><li>
Skills in document template and report design based on business needs</li><li>
Experience creating UAT test scripts and supporting SME-led UAT</li><li>
Ability to perform data field mapping between systems/processes</li><li>
Strong risk/issue identification, analytical thinking, and communication skills</li></ul> 
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.<div> 
#LI-RK2</div></div>

Contact Center Business Analyst

Concentrix

Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join or sign in to find your next job Join to apply for the Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at Concentrix Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Join to apply for the Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) role at ConcentrixGet AI-powered advice on this job and more exclusive features.Job Title: Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic ) Job Description The Trainer I is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Essential Functions/Core Responsibilities <ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities</li><li>Accountable for achieving individual training performance metrics</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li><li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li><li>Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures </li></ul>Candidate Profile <ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)</li><li>Strong communication skills, both written and verbal</li><li>Proficient in Microsoft Office</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li><li>Self-starter, sense of urgency, and works well under pressure</li><li>Strong attention to detail</li><li>Sense of professionalism and ability to develop good relationships </li></ul>Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization, processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: ARE Abu Dhabi - Building Khaleej Area Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Education and Training</li><li> Industries IT Services and IT Consulting</li></ul>Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for "Instructor" roles. Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED18,000 - AED21,000 4 months ago Techno Functional Business Analyst -Banking Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 33 minutes ago Senior Business Analyst (Digital Products )-Banking Domain Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED16,000 - AED18,000 2 months ago Business Analyst as well Scrum Master -Banking Domain Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED17,000.00 - AED18,000.00 1 month agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Business Analyst - Enterprise Lending Platform Abu Dhabi Emirate, United Arab Emirates 2 weeks agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days agoAbu Dhabi Emirate, United Arab Emirates 1 week ago Senior Business Analyst-3 months Engagement (Onsite Abu Dhabi)-Octopus by RTG Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago Senior Business Analyst (Mobile App & Staff Portal) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 months ago Business Analyst - Banking Domain (Scrum Framework & Digital Initiatives) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 hour agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 11 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 months ago Senior Business Analyst - Digital Wallet Platform Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago Business Analyst with Open Finance Experience Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Public Partnerships LLC

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and &ldquo;self&rdquo; direct their own long-term home care. Our role as the nation&rsquo;s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).<h2 class="jobSectionHeader">
Duties &amp; Responsibilities:</h2>
The Strategy Analyst of Call Center Operations Optimization is responsible for analyzing data, identifying opportunities, and supporting initiatives that enhance the performance, efficiency, and customer satisfaction of call center operations. This role requires strong analytical skills, process improvement expertise, and the ability to collaborate with cross-functional teams to achieve organizational goals.<h2 class="jobSectionHeader">
Strategic Focus</h2><ul><li>
Support the development of call center strategies aligned with the company&rsquo;s vision, mission, and objectives.</li><li>
Track and report on operational goals and KPIs focused on efficiency, quality, and customer satisfaction.</li><li>
Contribute to a culture of continuous improvement across call center and business functions.</li></ul><h2 class="jobSectionHeader">
Operational Optimization</h2><ul><li>
Analyze call center workflows and recommend process improvements to reduce costs and enhance service quality.</li><li>
Collaborate with forecasting, workforce planning, and scheduling teams to ensure optimal resource allocation.</li><li>
Provide insights into customer interaction processes, escalation handling, and service personalization.</li></ul><h2 class="jobSectionHeader">
Technology Integration</h2><ul><li>
Research industry trends and emerging technologies to identify opportunities for innovation.</li><li>
Use data analytics and reporting tools to generate insights into performance and customer behavior.</li><li>
Assist in evaluating and implementing technology solutions that improve call center efficiency.</li></ul><h2 class="jobSectionHeader">
Financial Management</h2><ul><li>
Conduct cost-benefit analyses to support operational decision-making.</li><li>
Identify opportunities for cost savings while maintaining service quality.</li><li>
Provide reporting and recommendations to support financial efficiency initiatives.</li></ul><h2 class="jobSectionHeader">
Required Skills and Competencies</h2><ul><li>
Strong analytical and problem-solving skills with a data-driven mindset.</li><li>
Proficiency in call center technologies, including CRM, workforce management tools, and analytics platforms.</li><li>
Excellent communication and interpersonal skills to collaborate across teams.</li><li>
Ability to translate data insights into actionable recommendations for cost-effective operations.</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field or equivalent work experience is required.</li><li>
Experience: 4+ years of experience in call center</li><li>
Certification: Preferred Qualifications: Certification in Six Sigma, Lean Management, or similar methodologies. Experience managing omnichannel or global call center operations.</li></ul>
Compensation Range: $75,000- $85,000 annual salary
This position may have access to private, confidential or sensitive information related to PPL, its customers or clients, or patient information. Employees in this position are required to complete new hire and annual training for privacy and security, complete attestations for the
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified 
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div>

Strategy Analyst, Call Center Operations

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityAs a dedicated Business Support Analyst Lead, you will support the business by analyzing and evaluating relevant complex Enterprise business data, information, metrics and processes to identify opportunities to optimize the Bank's contact centers. This role will identify opportunities, engage key business partners and stakeholders, develop recommendations, develop business plan and carry through to implementation. Including but not limited to: understanding transfers and identifying ways to reduce, caller intent categorization, first call resolution, call reduction strategies. Additionally, this role is responsible for supporting key team functions and providing recommendations to achieve current and future business strategy needs/objectives.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.What you'll do:<ul><li>Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.</li><li>Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.</li><li>Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.</li><li>Assist and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.</li><li>Manage broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.</li><li>Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.</li><li>Maintain broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.</li><li>Maintain broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.</li><li>Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.</li><li>Provide insight, analyses, advice and recommendations to keep business on operational and financial plan.</li><li>Gather information, analyzes data and trends to identify and implement business optimization opportunities.</li><li>Support team with assigned analysis, contributes in discussions of strategic options and recommendations.</li><li>Develop/advise on policies, standards, risk management and controls related to relevant processes.</li><li>Coach and provide on-the-job training for other team members.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have:<ul><li> Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. </li><li> 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. </li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.</li><li>Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.</li><li>Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.</li></ul>What sets you apart:<ul><li> 5 years' experience in extracting and compiling advanced level analytical data, and providing concise analysis with executive level commentary </li><li> 3-5 years in a role with proven results in call reduction strategies, call categorization or other call center efficiency </li><li> 3-5 years' experience in implementing contact center management strategies </li><li>3-5 years' experience in implementing business planning processes and management routines</li><li> 5 years working in workforce management industry practices, procedures, technologies, call routing and metrics </li><li>Experience in project management processes and implementations</li><li> Knowledge and experience with contact center management related systems for workforce management, call routing, reporting, call recording, etc. For example: NICE, Aceyus, Genesys, Cisco, etc. </li><li>Experience in bringing innovation and driving automation into existing and new processes</li></ul>Compensation range: The salary range for this position is: $103,450 - $197,730.USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Support Analyst Lead

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation. Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives. May recommend operational improvements. Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet business unit goals and objectives. 
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

WFM Scheduling Analyst II

Trikon Telesoft Solutions Pvt. Ltd.

Experience -2 years minimum in the same roleSalary - 40-45k Shift - 3:30 am to 12:30 pm<ul><li>Call Audits &amp; Quality Control: Regularly monitors and audits telesales calls to ensure quality, compliance, and performance standards are consistently met.</li><li>New Starter Support &amp; Induction: Actively supports the onboarding process by helping with product training and induction for new team members, ensuring they are well-equipped to perform in their roles.</li><li>SSM Campaign: Assists with the SSM campaign by working on appointment setting for the sales team, helping to drive engagement and improve booking rates.</li><li>Sales Reporting: Managing and maintaining accurate sales reports, providing visibility on performance metrics, and helping inform strategic decisions.</li></ul>Job Types: Full-time, PermanentPay: ₹500,000.00 - ₹600,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Quality Analyst: 2 years (Required)</li></ul>Shift availability:<ul><li>Overnight Shift (Required)</li></ul>Work Location: In person

Quality Analyst Tele Sales

Search 10000+ Contact center analyst jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 contact center analyst jobs NEAR_ME

Contact Center Business Analyst

Trainer/ Quality Analyst - Contact Center ( Bilingual - English/ Arabic )

Strategy Analyst, Call Center Operations

Business Support Analyst Lead

Business Support Analyst Lead

WFM Scheduling Analyst II

Quality Analyst Tele Sales