contact center assistant

ProEdge Remodeling

ATTENTION CALL CENTER MANAGER PROFESSIONALS:TAKE YOUR CAREER TO THE NEXT LEVEL - POTENTIAL EARNINGS UP TO $75,000K ++Established in 1961, ProEdge Remodeling has become one of the fastest growing home improvement companies in the New York, New England &amp; Mid-Atlantic regions. Recently recognized by Qualified Remodeler as among the Top 200 Home Improvement Professionals in the country, ProEdge is committed to expanding its service areas without losing sight of our signature local expertise or long-held tradition of providing great customer care.We are also proud to announce that KOHLER&reg; has selected ProEdge Remodeling as their exclusive bath and shower remodeling partner for the New York market.ALL CANDIDATES MUST HAVE AT LEAST 3 YEARS OUTBOUND CALL CENTER EXPERIENCEDue to our tremendous growth and fast-paced environment at our high-volume call center in Windsor, CT, we are only interested in speaking with Call Center Management professionals with a proven track record in an outbound call center setting. You will be interacting by phone with homeowners who have expressed interest in our products:The Call Center Assistant Manager must have:<ul><li>Call Center supervisory experience (required)</li><li>Minimum 3 years of outbound call center experience with a focus on appointment setting</li><li>Excellent telephone and inter personal communication skills</li><li>Strong ability in recruiting, training and developing other call center agents</li><li>Solid organizational abilities</li><li>Positive mental attitude</li><li>Competitive drive</li><li>High energy and motivation level</li><li>Strong will to succeed</li><li>Desire to learn, set and achieve goals</li></ul>We offer:<ul><li>Competitive salary with the best compensation package in the industry</li><li>Performance bonus and incentive plan</li><li>Advancement opportunity</li><li>Full benefits package including health, vision &amp; dental</li><li>PT/FT shift positions available</li><li>Fun team-oriented workplace with special events, outings, contests &amp; more</li></ul>Here at ProEdge Remodeling, we cultivate a team-oriented workplace that fosters mutual purpose, personal development and growth. We offer top income, paid training, 401k, full benefits, performance based rewards, bonuses and more.If you are looking for a long-term sales career where you can achieve your personal and professional goals, we&rsquo;d like to talk to you about joining our team--contact us today!Job Types: Full-time, Part-timePay: $35,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Windsor, CT 06095: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Call Center Assistant Manager In Windsor, CT

2P Perfect Presentation

<div>
 
 
 Job Description
 
 
 
 As a Contact Center Technical Engineer, you will be responsible for the installation, configuration, maintenance, and support of contact Center solutions to ensure optimal performance and reliability. Your role will involve working closely with clients and internal teams to resolve complex issues, implement new features, and enhance the overall functionality of our contact center systems.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Installation &amp; Configuration:
 
 Deploy and configure contact Center solutions (Avaya, Cisco, Genesys, Verint, Bright Pattern&hellip;) according to client requirements and industry best practices.
 </li>
 <li>
 
 Troubleshooting &amp; Support:
 
 Provide technical support for contact center systems, diagnose and resolve issues promptly to minimize downtime and ensure high service levels.
 </li>
 <li>
 
 System Maintenance:
 
 Perform regular maintenance and updates on contact center systems to ensure they are up-to-date and functioning efficiently.
 </li>
 <li>
 
 Project Implementation:
 
 Collaborate with project managers and stakeholders to implement new projects or upgrades related to contact center technology.
 </li>
 <li>
 
 Documentation:
 
 Maintain detailed documentation of system configurations, troubleshooting procedures, and best practices.
 </li>
 <li>
 
 Training &amp; Support:
 
 Offer training and support to internal teams and clients on the usage and troubleshooting of contact center systems.
 </li>
 <li>
 
 Performance Monitoring:
 
 Monitor system performance and provide recommendations for improvements to enhance system efficiency and reliability.
 </li>
 <li>
 
 Collaboration:
 
 Work with vendors and third-party service providers to resolve issues and implement new solutions as needed.
 </li>
 <li>
 
 Compliance &amp; Security:
 
 Ensure that all contact center systems comply with industry standards and security policies.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven experience (typically 3-5 years) as a Contact Center Technical Engineer or in a similar role, with hands-on experience in Avaya, Cisco, Genesys, and/or Verint contact center solutions.
 </li>
 <li>
 Demonstrated experience in installing, configuring, and troubleshooting contact center hardware and software.
 </li>
 <li>
 Experience with network technologies and integration related to contact center systems.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 
 Contact Center Solutions:
 
 Proficient in Avaya, Cisco, Genesys, and Verint systems.
 </li>
 <li>
 
 Networking:
 
 Strong understanding of networking protocols and concepts (e.g., TCP/IP, DNS, DHCP, VPN).
 </li>
 <li>
 
 Operating Systems:
 
 Experience with Windows Server, Linux, and other relevant operating systems.
 </li>
 <li>
 
 Scripting/Programming:
 
 Familiarity with scripting languages (e.g., PowerShell, Python) for automation and troubleshooting.
 </li>
 <li>
 
 Database Knowledge:
 
 Understanding of databases and SQL for managing and querying contact center databases.
 </li>
 </ul>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 Relevant certifications in Avaya, Cisco, Genesys, or Verint (e.g., Avaya ACE, Cisco CCNP, Genesys Certified Professional).
 </li>
 </ul>
 
 
</div>

Contact Center Technical Engineer

Nestlé

<div>Contact Center Agent &ndash; Turkish Speaker 
 
Location: NBS 
Company: Nestl&eacute; Egypt 
Full-time 
 
Purpose of Job:
 
 
Provide timely resolution of all queries (HRBS &amp; S2P - Vendor Services related) based on both telephonic and non-telephonic contacts and execute the support model of the NBS Contact Center.
Ensure the accuracy and timeliness of services delivered to employees are in accordance with Service Level Agreements.
Support Total Service Quality levels to the Stakeholders, adhering to E2E standardization. 
 
A DAY IN THE LIFE &hellip; 
 
 Drive Operational Excellence:<ul><li>Execute the standard support model for Tier 1 for both telephonic and non-telephonic (Email, Self-service &amp; Chat) contact by providing direct support on guidelines, procedures, E2E view, the status of requests, KPIs, SLAs, help chain for HRBS &amp; S2P (vendor services) related inquiries.</li><li>Dispatch Tier 2 queries after proper investigation to the right stakeholders.</li><li>Raise process concerns and/or technical outages to management.</li><li>Document all interactions with proper data categories, templates and self-service options based on the interaction specifications.</li><li>Share new findings and/or process updates with the team/senior agent/analyst.</li></ul> 
Ensure Service Delivery:<ul><li>Execute operational delivery of all activities pertaining to the contact center and ensure the execution of the Contact Center Support Model for all service lines, both HRBS &amp; S2P (Vendor Services) within the service delivery framework of HRBS.</li><li>Provide inputs to manage risks, issues, escalations, process updates and timely manner to deliver the agreed KPIs and SLAs for all Contact Center services.</li></ul> 
- Process benefits of transferred staff such as transportation allowance, rent subsidy, infant feeding scheme, and burial benefits, out- of- the pocket benefits, per diem, etc. 
<ul><li>Process retirement and death benefits5. Process other Benefits unique to each market in-scope of NBS. 
</li></ul>Continuous Improvement:<ul><li> 
Perform periodic activity-relevant reviews with HRBS Operational teams &amp; Stakeholders.</li><li>Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
</li></ul> 
WHAT MAKES YOU SUCCESSFUL: 
 
<ul><li>0-1 year of experience in a relevant field</li></ul> 
<ul><li>Proficiency in Turkish</li><li>Strong communication and active listening</li><li>Customer‑focused attitude and empathy</li><li>Troubleshooting and problem‑solving skills</li><li>Ability to work with CRMs and multiple systems</li><li>Resilience and patience</li><li>Flexibility for shift work</li><li>Ability to meet performance target</li></ul></div>

Contact Center Agent - Turkish Speaker

First Central Credit Union

Company Overview First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.Job Summary We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.Responsibilities<ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li>Qualifications</li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul>Pay: $13.99 - $20.98 per hourBenefits:<ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Waco, TX 76712 (Required)</li></ul>Work Location: In person

Part Time Contact Center Agent (Experience Preferred)

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Contact Center Advisor:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
 <ul>
 <li>
 Handle calls from customers regarding inquiries, complaints, and technical issues.
 </li>
 <li>
 Provide accurate and efficient solutions to ensure customer satisfaction and retention.
 </li>
 <li>
 Maintain detailed and accurate records of customer interactions and transactions.
 </li>
 <li>
 Collaborate with other departments to escalate and resolve complex issues.
 </li>
 <li>
 Stay up to date with product knowledge and services to better assist customers.
 </li>
 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management or any related field.
 </li>
 <li>
 At least 6 months of experience in customer service
 </li>
 <li>
 English level B1/C1
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 </ul>
 
 
 
 
 Join our dynamic team as a
 
 Contact Center Advisor
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Contact Center Advisor

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

Hyatt Vacation Ownership

<div>$15 per hour plus commissions! Hybrid position (Must live in the Miami, FL area!) 
Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives? 
 
Look no further! What sets this position apart from the rest? 
 
Let&rsquo;s begin with a $1,000 sign-on bonus!
Let&rsquo;s talk about INCENTIVE:
 International Desk &ndash; An additional average of $3.38 per hour week over week
 
 
In addition, this position also includes a compensation package that includes: 
 
1. Paid Training 
2. Medical, Dental and Vision Insurance 
3. Life Insurance 
4. 401K, Employer match 
5. Employee Assistance Program (EAP) 
6. Paid Time Off (PTO &ndash; includes vacation, sick and personal days) 
7. Interval Perks &ndash; Free vacation stays
What are you waiting for?
 
Do not miss out on a great opportunity!
Apply today to become a part of a collaborative environment with great team members and exceptional leadership!!! 
JOB SUMMARY
Training may be on site or virtual, position is location adaptable and may allow working from home after completing new hire period. Must live in the Miami, FL area!
As an Advisor, Telephone Sales II Intl at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for customers and potential owners. As Telephone Sales Advisor II, Intl, you will make outbound calls to international members primarily, as well as other markets as needed. Renew and extend membership for existing members, upgrade memberships to premium status, reinstate members whose memberships have lapsed and present membership to non-existing members. Drive sales of ancillary travel products and services. Make outbound calls to members to solicit deposits and extensions, while educating members on how to make best use of membership and exchange benefits. You will resolve customer objections and upsell as appropriate. Pilot new products and services. The role also emphasizes delivering exceptional customer service throughout these processes.
This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors.
You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together.
JOB REQUIREMENTS
Physical Ability&mdash; Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.
Work Schedules&mdash; Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
Education, Certification, or Licenses Preferred &ndash; High School Diploma or G.E.D. Equivalent preferred but not required. Proficiency in English (additional language required for certain positions). Two years of sales experience required. Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience.
Competencies &ndash; Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity, Multitasking, Organizational, Computer Literate, Resilience
Interpersonal Skills: Customer Service Orientation, Teamwork, Sales, Negotiation,
Communication: Listening, English Language Proficiency, Telephone Etiquette,
Job Title Advisor, Telephone Sales II Intl
Job Profile
Grade
Exempt Status Non- Exempt
Last Modified September 2024
Analytical Skills: Learning, Problem Solving, Attention to Detail
ESSENTIAL FUNCTIONS<ul><li>Contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned.</li><li>Renew, extend and upgrade memberships.</li><li>Pilots new products and services as applicable.</li><li>Builds value and educate members on how to effectively utilize their membership and applicable services.</li><li>Answers questions on all Interval International products and exchanges.</li><li>Overcome customer objections while maintaining a polite and enthusiastic demeanor.</li><li>Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.</li><li>Answers questions on all Interval International products and exchanges, across international and domestic markets.</li><li>Meets assigned revenue and product goals based upon assigned campaigns and incentive program standards.</li><li>Maintains a minimum of 90% performance on call monitoring&rsquo;s.</li><li>Contact the appropriate individual or department (e.g., Customer Service, Exchange, etc.) as necessary to resolve escalated calls, requests, or problems.</li><li>Successfully navigate all functions of dialer functions.</li></ul><ul><li>Communication</li><li>Communicate via telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li><li>Speak to guests and coworkers using clear, appropriate, and professional language.</li><li>Talk with and listen to other employees to effectively exchange information.</li><li>Provides assistance to coworkers, ensuring they understand their tasks.</li><li>Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.</li></ul><ul><li>Working With Others</li><li>Support all coworkers and treat them with dignity and respect.</li><li>Develop and maintain positive and productive working relationships with other employees and departments.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><ul><li>Quality Assurance/Quality Improvement</li><li>Complies with quality assurance expectations and standards.</li></ul><ul><li>Policies and Procedures</li><li>Maintain confidentiality of proprietary materials and information.</li><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.</li></ul>
WORK ENVIRONMENT
Work Area Expectations:
&sect; Frequently Asked to Perform the Following
o Lift/Carry/Push/Pull Items that Weigh up to 10lbs.
o Use of Computer, telephone, and other office equipment
o Stand
o Walk
o Sit
o Work a schedule that includes specific shifts and hours.
&sect; Occasionally Asked to Perform the Following
o Lift/Carry/Push/Pull Items that Weigh up to 50lbs with assistance.
o Exposure to high levels of noise
o Climb Stairs
o Bend
o Stoop
o Crouch
o Reach
o Grasp
&sect; Never Asked to Perform the Following
This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests&rsquo; and Owner&rsquo;s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer&rsquo;s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, Marriott Vacations Worldwide training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Call Center Sales Advisor International (Hybrid – Miami area required)

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