contact center assistant

<div>Overview:
<div><b>
Application Deadline:</b> Ongoing until positions are filled.</div><div>
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.</div><div></div><div><b><br>
About TP</b></div><div>
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.</div><div></div><div><b><br>
Benefits of working with TP include</b></div><div>
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.</div><div>
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.</div><div>
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.</div><div></div><div><b><br>
Career Growth and Culture</b></div><div>
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.</div><div>
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.</div><div></div><div><b><br>
Equal Opportunity Employer</b></div><div>
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.</div><br>
<div></div>
Responsibilities:
<div><b>
Your Responsibilities</b></div><ul><li>
Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.</li><li>
Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.</li><li>
Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.</li><li>
Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.</li><li>
Thrive as a team player in a fast-paced, high-energy, change-oriented environment.</li><li>
Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client</li><li>
Performs other related duties and assignments as required.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><ul><li>
Sales leadership</li><li>
Bachelor&rsquo;s degree from an accredited college or university or equivalent work experience</li><li>
Two to three years of contact center management experience.</li><li>
Currently a supervisor or above with excellent TOPS implementation skills</li><li>
Experience managing programs with varying service objectives, agent skill requirements and technical solutions.</li><li>
Strong verbal, listening, and written communications skills required</li><li>
Excellent attendance history is required.</li><li>
Some travel may be required</li><li>
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions</li><li>
Experience managing multiple programs concurrently is a plus.</li><li>
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.</li><li>
Excellent verbal and oral communication skills.</li></ul><div></div><div><b><br>
Soft Skills</b></div><ul><li>
Process Excellence</li><li>
Collaboration</li><li>
Communication</li><li>
Emotional Intelligence</li><li>
Open-Mindedness</li><li>
Critical Thinking</li><li>
Solution Orientation</li><li>
Entrepreneurship</li><li>
AI Proficiency</li><li>
Data Literacy</li></ul><div></div><div><b><br>
Be Part of Our TP Family</b></div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div></div><div></div>

Contact Center Assistant Operations Manager

Positive Impact Health Centers

<div>
 Job Type
 <br/>
 <br/>
 Full-time
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.
  <br/>
  <br/>
 </strong>
 <strong>
  What makes us different? We offer our employees the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 Health Wellness day per quarter
  </li>
  <li>
   Parental Leave
  </li>
  <li>
   Free parking at our locations/bus line accessibility
  </li>
  <li>
   Competitive Salary &amp; Benefits
  </li>
  <li>
   Automatic 3% Safe Harbor &amp; 2% Profit Sharing (Retirement Program)
  </li>
  <li>
   100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
  </li>
  <li>
   Credit Union
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Positive Impact Health Centers
 </strong>
 (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that individuals with HIV have access to medical, pharmacy, dental, behavioral health, and social services, providing the best opportunity for patients to achieve high-quality health outcomes.
 <br/>
 <br/>
 <strong>
  JOB SUMMARY:
 </strong>
 The Medical Contact Center Manager will build and lead our patient access and communication hub. This role will oversee the launch, daily operations, and continuous improvement of our first contact center, ensuring patients experience timely, compassionate, and efficient support at every touchpoint. The Manager will lead and develop a high-performing team, implement best-in-class workflows and technologies, and partner closely with clinical and administrative departments to optimize scheduling, patient inquiries, and overall access to care. The ideal candidate combines strong leadership, operational expertise, and a patient-centered mindset to drive performance, quality, and an exceptional patient experience.
 <br/>
 <br/>
 <em>
  <strong>
   This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL FUNCTIONS:
  <br/>
  <br/>
 </strong>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conducts Quality Assurance activities (e.g., call monitoring, guidance, database analysis) which focuses on the continuous development of the consistency in compliance and accuracy of both verbal and written communications.
  </li>
  <li>
   Utilizes tools to monitor patient calls and ensures team is providing excellent customer service.
  </li>
  <li>
   Demonstrates the ability to organize, manage and prioritize assigned work tasks
  </li>
  <li>
   Delivers efficient time management strategies when performing medical information activities following all required legal compliance standards.
  </li>
  <li>
   Ensures new hire training is comprehensive, up to date and completed within defined timelines, resulting in an employee&rsquo;s ability to work independently.
  </li>
  <li>
   Responsible for providing quality customer support through active listening, patience, empathy, and problem-solving skills even through complex situations
  </li>
  <li>
   Monitors call volume and related activities on a consistent basis; provides management with periodic reports to facilitate staffing/process decisions.
  </li>
  <li>
   Facilitates and assists team with key projects for the group and coordinates with interdisciplinary partners as required.
  </li>
  <li>
   Collaborates with other departments, including clinical staff, IT, and administrative teams, to streamline processes and enhance overall efficiency; Participate in interdisciplinary meetings and committees to drive process improvements and enhance patient outcomes.
  </li>
  <li>
   Oversee the day-to-day operations of the medical contact center, including managing incoming calls, emails, and other forms of communication.
  </li>
  <li>
   Lead and manage a team of contact center agents, providing guidance, support, and training as needed.
  </li>
  <li>
   Develop and implement policies, procedures, and protocols to ensure the highest quality of service delivery.
  </li>
  <li>
   Utilize strong leadership abilities to foster a positive work environment and promote teamwork and collaboration among contact center staff.
  </li>
  <li>
   Monitor and evaluate contact center performance metrics, such as call volume, response times, and customer satisfaction, and implement strategies for continuous improvement.
  </li>
  <li>
   Ensure compliance with HIPAA regulations and other relevant healthcare standards and guidelines.
  </li>
  <li>
   Handle escalated patient inquiries and complaints in a professional and timely manner.
  </li>
  <li>
   Provide regular reports and updates to senior management on contact center performance and key metrics.
  </li>
  <li>
   Stay informed about developments in healthcare technology, communication systems, and contact center best practices, and make recommendations for implementation as appropriate.
  </li>
  <li>
   Supervise, mentor, and empower a team of contact center agents to deliver high-quality service to patients and healthcare providers. Provide ongoing training, coaching, and performance feedback to ensure the team meets or exceeds performance goals.
  </li>
  <li>
   Manage all aspects of the medical contact center, including call routing, appointment scheduling, patient triage, and follow-up communication. Monitor call volume, response times, and service levels to ensure optimal performance and patient satisfaction.
  </li>
  <li>
   Champion a patient-centered approach to care delivery, ensuring that all interactions with patients and their families are conducted with empathy, professionalism, and respect. Address patient inquiries, concerns, and complaints promptly and effectively, escalating issues as needed to achieve resolution.
  </li>
  <li>
   Develop and implement strategic plans and initiatives to optimize the efficiency and effectiveness of the medical contact center operations.
  </li>
  <li>
   Maintain strict confidentiality guidelines, regarding all clients, conversations , referrals of work and information, based on PIHC&rsquo;s policies and procedures.
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication, interpersonal, and conflict resolution skills, with a demonstrated ability to interact effectively with diverse stakeholders.
  </li>
  <li>
   Experienced in working with culturally diverse populations
  </li>
  <li>
   Must have strong computer system skills.
  </li>
  <li>
   Must have ability to work in a fast-paced environment and attention to detail
  </li>
  <li>
   Ability to work as a team member and lead the Contact Center Team.
  </li>
  <li>
   Proficiency in Microsoft Office Suite and other relevant software applications.
  </li>
  <li>
   Experience with call center technologies and relevant EHR databases.
  </li>
  <li>
   Flexible, and detail-oriented, with a positive attitude, and a strong ability to multitask, prioritize projects, and communicate at all levels within the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional degree or certification in nursing, public health administration, health care administration, business administration, or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of five (5) years of clinical experience in various healthcare settings
  </li>
  <li>
   Prefer at least two (2) years of experience in a leadership or management role within a contact center or customer service environment.
  </li>
  <li>
   Maintain current licensure, as well as current CPR
   <br/>
   <br/>
  </li>
 </ul>
 Salary Description
 <br/>
 <br/>
 $55,000 - $70,000
</div>


Contact Center Manager

Optum

<div><p>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start <b>Caring. Connecting. Growing together.</b></p><p></p><p><br>
We are seeking a highly motivated and technically proficient Automation Architect to support and enhance our enterprise technology landscape, with a focus on deploying innovation &amp; automation to the existing CCaaS/ Telephony platforms. This involves data mapping, data transfer processes, and release coordination. This role is ideal for someone who thrives in a fast-paced environment, can bridge the gap between technical teams and leadership, and is passionate about optimizing systems and data flows to drive business value. Prior experience in Patient Access/ Revenue Cycle Management and working with EHRs is highly desirable.</p><p></p><p><br>
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.<br>
<br>
<b>Primary Responsibilities:</b></p><ul><li>
Design &amp; deploy conversational AI and LLM enabled (i.e. CoPilot) features</li><li>
Integrate with various CRM and EHRs based on the desire business process</li><li>
Support enterprise telephony platforms (e.g., VoIP, contact center systems)</li><li>
Collaborate with vendors and internal teams to ensure system performance, scalability, and compliance</li><li>
Monitor usage and performance metrics to identify and implement improvements</li><li>
Lead data mapping initiatives across systems to ensure accurate and efficient data integration</li><li>
Understand and document how data transfers work, including ETL pipelines, API-based integrations, and batch/real-time flows</li><li>
Ensure data integrity, consistency, and alignment with business rules and compliance standards</li><li>
Coordinate releases and system updates across environments</li><li>
Work with development, QA, and operations teams to ensure smooth deployments</li><li>
Maintain release documentation and support change control processes</li><li>
Serve as a key liaison between technical teams and business leadership</li><li>
Translate complex technical concepts into clear, actionable insights for decision-makers</li><li>
Prepare and deliver presentations, reports, and strategic recommendations</li></ul><p><br>
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</p><p><b>
Required Qualifications:</b></p><ul><li>
Experience in technology systems analysis, data management, or telephony support</li><li>
Experience with enterprise telephony platforms (e.g. CxOne, Genesys, Amazon Connect, Five9)</li><li>
Solid understanding of data mapping, data transfer mechanisms, and system interoperability</li><li>
Familiarity with release management tools and practices (e.g., ServiceNow, Jira)</li><li>
Proven excellent written and verbal communication skills, with the ability to engage leadership and cross-functional teams</li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Bachelor's degree in Information Systems, Computer Science, or related field</li><li>
Experience with API integrations</li><li>
Knowledge of ITIL practices and change management protocols</li><li>
Familiarity with cloud-based telephony and data platforms</li><li>
Familiarity with EHRs (Electronic Health Records- e.g. Epic, Cerner, Athena etc..)</li><li>
Proven ability to lead cross-functional initiatives and drive process improvements</li></ul><p></p><ul><li><br>
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.</li></ul><p><br>
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.</p><p><b><br>
Application Deadline:</b> This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.</p><p></p><p><i><br>
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.</i></p><p></p><p><i><br>
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></p><p><i><br>
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></p></div>

Automation Contact Center Architect - Remote

Arabian Automobile Association

<p><b>Job description</b></p><ul><li>Should be punctual</li><li>Demonstrate a &ldquo;can do&rdquo; attitude at all times.</li><li>Handle customers with utmost care and offer them adequate support.</li><li>Ensuring a smooth conversation with any customer and providing necessary service.</li><li>Adhering and following up strictly on Call Centre ethics and scripts provided.</li><li>Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.</li><li>Follow up on SLA for services provided.</li><li>Handling customer complaints or enquiries.</li><li>Reports to be maintained and submitted on timely basis as per the requirement.</li><li>Additional works allotted to be completed on required time.</li><li>Agent to attend to inbound calls and process service request from the customers.</li><li>Ensure that entries are done correctly and accurately.</li><li>Communicate to Dispatch/Dispatch support for any update on the service.</li><li>Follow up on services initiated (15th minute and 30th minute)</li><li>Driver Assigned and have contacted the customer or have reached the location</li><li>If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.</li><li>Ensure that SLA is achieved for each service.</li><li>SLA strictly needs to be followed from time that the service was pushed by AFL Team.</li><li>Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)</li><li>Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.</li><li>Follow up again in the 30th minute if the Driver Reached the customer or pick up location.</li></ul><p>Pay: AED3,000.00 per month</p><p>Work Location: In person</p>

Contact Centre Agent

Penn State Health

<p></p><div><div><p><b>Penn State Health</b> - <b>St. Joseph Medical Center</b></p>
<p><b>Location:</b> US:PA:Reading
<br>
<b>Work Type:</b> Full Time
<br>
<b>FTE: </b>1.00
<br>
<b>Shift:</b> Day
<br>
<b>Hours:</b> Days
<br>
<b>Recruiter Contact:</b> Erin W. McCaw at emccaw@pennstatehealth.psu.edu</p>
<p></p><p><b>SUMMARY OF POSITION:</b></p>
<p>Provides care and support to patients under the direction of the physician and/or mid-level provider. Contributes to the planning and delivery of patient focused care.</p>
<p><b>MINIMUM QUALIFICATIONS:</b></p>
<p></p><ul><li>High school diploma or GED required</li>
<li>Must have a Medical Assistant National Certification.</li>
<li>Must have the American Heart Association &quot;Health Care Provider&quot; BLS</li>
</ul><p></p><p><b>PREFERRED QUALIFICATIONS:</b></p>
<p></p><ul><li>In the last three- (3) years, one (1) year experience as a Certified Medical Assistant in a clinic or acute care setting preferred</li>
</ul><p><b>WHY PENN STATE HEALTH?</b></p>
<p>Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.</p>
<p></p><p><b>Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:</b></p>
<ul><li><b><i>Be Well </i></b>with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).</li>
<li><b><i>Be Balanced </i></b>with Generous Paid Time Off, Personal Time, and Paid Parental Leave.</li>
<li><b><i>Be Secured</i></b> with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.</li>
<li><b><i>Be Rewarded</i></b> with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.</li>
<li><b><i>Be Supported</i></b> by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.</li>
</ul><p></p><p><b>WHY PENN STATE HEALTH ST. JOSEPH MEDICAL CENTER?</b></p>
<p>St. Joseph Medical Center first opened its doors in 1873, over 150 years ago. The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center. Penn State Health St. Joseph Medical Center is dedicated to the health, education, and wellness of the community. Our approach to health care is bigger than all of us. It calls us to learn, share, and lift each other up while achieving our goals. With pride in who we are, where we work, and what we do, we are changing lives every day together. We do this by putting our patients first and by living our core values as we serve our community.</p>
<p><b>YOU TAKE CARE OF THEM. WE&rsquo;LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence &ndash; that&rsquo;s Penn State Health. But what makes our healthcare award-winning? That&rsquo;s all you.</b></p>
<p></p><p><i>This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. </i><i>All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.</i></p>
<p><i>Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health&rsquo;s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.</i></p></div></div><p></p>

Medical Assistant II - Fam Med Residency

Essentia Health

<div><div><div><h3 class="jobSectionHeader"><b>Job Description:</b></h3>
Utilizes advanced health assessment, knowledge, and decision making skills, works independently and in collaboration with physicians and other health care professionals. Provides health care to individuals and families, emphasizing health promotion and disease prevention. They may care for patients ranging in age from newborn to elderly as noted in age-related category and area of expertise.</div>
<div><h3 class="jobSectionHeader"><b>Education Qualifications:</b></h3>
<p>NP: Master's degree in nursing</p>
<p>PA: Bachelor&rsquo;s degree in a health/science-related field</p>
</div><div><h3 class="jobSectionHeader"><b>Licensure/Certification Qualifications:</b></h3>
<h2 class="jobSectionHeader"><b>Dermatology
</b></h2><h2 class="jobSectionHeader"><b>Bismarck, ND</b></h2>
<p></p><p>Due to the high demand in services in this bustling practice setting, we are seeking to add to our Dermatology Team at our Gateway location. This is a team-oriented, fast-paced and collaborative group of Dermatologists and nurses. This position would assist in follow-up care after initial consults are performed by the dermatologists.</p>
<ul><li>1.0 FTE, full-time status</li>
<li>Mon-Fri from 8a-5p</li>
<li>16-20 patients per day with potential to increase based on provider&rsquo;s comfort level</li>
<li>No call/no inpatient rounding</li>
<li>Previous Dermatology APP experience <b>required</b><br>
</li></ul><p><br>
The Nurse Practitioner or Physician Assistant utilizes advanced health assessment, knowledge, and decision-making skills, while working both independently and in collaboration with physicians and other health care professionals. The NP/PA will provide health care to individuals emphasizing health promotion, disease prevention and chronic disease management. The position requires high level of interpersonal skills to establish and enhance positive relationships with patients, co-workers, and others.<br>
<br>
<b>EDUCATION/TRAINING:</b></p>
<ul><li>Master&rsquo;s or Doctorate degree in Nurse Practitioner program from an accredited program/institution.</li>
<li>Bachelor&rsquo;s/Master&rsquo;s degree in Physician Assistant program from an accredited program/institution.</li>
<li>Previous Dermatology experience required.</li>
</ul><p></p><p><b>LICENSURE/CERTIFICATIONS REQUIRED:
</b></p><ul><li>Current licensure/ability to secure as a registered nurse in ND.</li>
<li>Current licensure/ability to secure as a Nurse Practitioner in ND</li>
<li>Current licensure (or ability to obtain) as a Physician Assistant in appropriate state.</li>
<li>Current certification in CPR</li>
<li>National certification, in applicable area.</li>
<li>Successful completion of Essentia Health credentialing process prior to practice.</li>
</ul><p></p><p>Hired candidates may be eligible to receive additional compensation in the form of bonuses, quality incentives or production-based compensation</p>
<p></p><p><b>For questions contact:
</b></p><p><b>Brielle Humbird | 701.364.5825 | </b><b>Brielle.Humbird@EssentiaHealth.org</b></p>
</div></div><p></p><div>Employee Benefits at Essentia Health: At Essentia Health, we&rsquo;re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
</div><div><b>Job Location:</b> Essentia Health - Mid Dakota Bismarck Gateway Clinic
</div><div><b>Shift Rotation:</b> Day Rotation (United States of America)
</div><div><b>Compensation Range:</b> $57.42 - $80.39 / hour
</div><div><b>FTE:</b> 1</div></div>

NP/PA - Dermatology - Bismarck, ND

South Dakota Board of Regents

<p></p><div><div><div><div><div><div><b>Working Title</b></div> <div>Program Assistant I</div>
</div><br>
<div><div><b>Posting Number</b></div> <div>CSA02723P</div>
</div><br>
<div><div><b>Department</b></div> <div>SDSU-Nursing</div>
</div><br>
<div><div><b>Physical Location of Position (City)</b></div> <div>Brookings</div>
</div><br>
<div><div><b>Posting Text</b></div>
<div><div>The College of Nursing is currently seeking a dedicated individual with a passion for helping others learn and grow to join our team as Program Assistant I. In this role you will serve as a key administrative resource for several areas with the College of Nursing.</div><div>
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The College of Nursing has a long history of exceptional nursing education, and this is recognized through its designation as a Center of Excellence in Nursing Education by the National League for Nursing. Nursing&rsquo;s history of excellence, innovation, and achievement across its graduate, undergraduate and continuing education programs provides an excellent foundation for growth and innovation and lifelong learning.</div><div>
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This position is located in <b>Brookings</b>, South Dakota.</div><div>
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Must be authorized to work in the U.S. Sponsorship is not available for this position.</div><div><b><i>
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Job Responsibilities:</b></div><ul>
<li>Provide advanced administrative and operational support to the Dean&rsquo;s Office, Population Health Evaluation Center/Office of Nursing Research, and Healthcare Simulation Center.</li>
<li>Coordinate complex reporting processes and ensure timely, accurate submission of required reports.</li>
<li>Manage and maintain policies, procedures, and related documentation.</li>
<li>Oversee data integrity and quality assurance processes to support accreditation, compliance, and reporting requirements.</li>
<li>Support accreditation and regulatory compliance activities across multiple areas of the College of Nursing.</li>
<li>Collaborate with faculty, staff, and leadership to address operational needs and improve administrative processes.</li>
<li>Assist with the planning, coordination, and implementation of initiatives that support the growth and effectiveness of College of Nursing operations.</li><br>
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<b>Benefits</b><b><i>:</i></b>
</div><div><b>SDState offers a wide range of excellent benefits</b> including medical, dental, and flexible benefits, retirement plans, compensation packages, paid holidays, and vacation leave. We offer a generous retirement plan that includes 6% matching, 10 hours of annual leave each month, 9.34 hours of sick leave each month, and eleven paid holidays. Employees also have access to internal and state-sponsored training as well as reduced tuition for state-supported courses at all State of South Dakota academic institutions. Relocation benefits are available per university&rsquo;s guidelines.</div><div><br>
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Knowledge, Skills &amp; Abilities:</b></div><div>
Knowledge of:</div><ul>
<li>Microsoft Office Suite applications.</li>
<li>Strong written communication skills, including business writing, grammar, spelling, punctuation, and proofreading skills.</li>
<li>Modern office practices, procedures, and equipment.</li>
<li>Database management principles and computer systems/software applications, including simulation-related systems and technologies.</li>
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Skill &amp; Ability to:</div><ul>
<li>Communicate clearly, professionally, and effectively in both verbal and written formats.</li>
<li>Provide superior customer service, responding to unique circumstances and route questions.</li>
<li>Manage confidential information.</li>
<li>Accurately record, maintain, file, transmit, and research information and data.</li>
<li>Organize, coordinate, and prioritize multiple activities and projects while meeting competing deadlines.</li>
<li>Exercise sound judgement, solve problems independently, and formulate logical conclusions based on available information.</li>
<li>Learn and effectively use computer systems, software applications, and office equipment.</li></ul><div><br>
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Requirement:</div><div>
Valid driver&rsquo;s license or ability to obtain within 30 days of hire.</div><div>
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<b>Application Procedures:</b><br>
This system will guide you through the electronic application form. This employment site will also require the attachment of a cover letter, which should specifically address how the candidate meets the qualifications as outlined in the advertisement, resume, and a reference page with the contact information for three professional references. Email applications will not be accepted.</div><div>
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Any offer of employment is contingent on the university&rsquo;s verification of credentials and other information required by law and/or university policies, including but not limited to, successful completion of a criminal background check. SDState is a tobacco free environment. It is the policy of the University to maintain a drug-free environment and to thereby establish, promote, and maintain a safe and healthy working and learning environment for employees and students. This position is subject to South Dakota State University&rsquo;s Drug and Alcohol Testing Policy 4:14.</div></div>
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<div><div><b>Posting Date</b></div> <div>06/09/2026</div>
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<div><div><b>Closing Date</b></div> <div>06/23/2026</div>
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<div><div><b>Open Until Filled</b></div> <div>No</div>
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<div><div><b>First Consideration Date</b></div>
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<div></div><div><div><b>Advertised Salary</b></div> <div>$21.41-$24.08 depending upon qualifications, plus benefits
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<div><div><b>Duration of the Term</b></div> <div>12 months</div>
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<div><div><b>If Other, describe duration</b></div>
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<div></div><div><div><b>Appointment Percent</b></div> <div>100</div>
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<div><div><b>Work Hours</b></div>
<div>8am-5pm</div>
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<div><div><b>Typical Hours Worked Per Week</b></div>
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<div></div><div><div><b>Appointment Type</b></div> <div>Regular</div>
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<div><div><b>Scope of Search</b></div> <div>External (includes Internal)</div>
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<div><div><b>If internal, define scope of search</b></div>
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<div></div><div><div><b>This position requires</b></div> <div>No Requirement</div>
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<div><div><b>If other, please indicate</b></div>
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<div></div><div><div><b>Department Description and Cultural Expectations</b></div>
<div><b>SDState</b> is the state&rsquo;s largest, most comprehensive university with over $94 million annual research expenditures, more than 200 academic programs and an enrollment of approximately 12,000 students. The university is part of a <b>dynamic community</b> for families, students, young professionals, and retirees, which offers an abundance of attractions and activities.</div>
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<div><div><b>Equal Employment Opportunity Statement</b></div>
<div>South Dakota State University promotes access to and opportunities for all to receive the benefit of and participate in education, research, and service and is especially interested in candidates that can contribute to this land-grant access mission. SDSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and SDSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing <b>HR@sdstate.edu</b>. Individuals with concerns regarding discrimination should contact: Equal Opportunity Officer/Title IX Coordinator, Human Resources, Morrill Hall 100, SDSU, Brookings, SD 57007. Phone: (605) 688-4128.
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<div><div><b>Contact Information</b></div>
<div>For additional information regarding this position or questions about the online application process, please contact Human Resources at 605-688-4128.</div></div></div></div></div></div>

Program Assistant I

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