contact center assistant

UPPER PENINSULA POWER COMPANY

<div></div><div><div><div><div><div><div><div><div><div><b>NEW!</b></div></div><div><div><b>
FULL TIME</b></div></div><div><div><b>
SEASONAL</b></div></div></div><div>
 Ishpeming, Michigan, US</div></div></div></div></div></div><div><div><div><div><div><div><p>
UPPCO seeks a <b>Seasonal Contact Center Representative</b> to join their team in <b>Ishpeming, Michigan</b>. In this temporary position, the successful candidates will be responsible for the efficient handling of residential and commercial call handling. Primary responsibilities include:</p><ul><li><p>
Handle inbound/outbound customer contacts by phone, email, mail, or fax regarding collections and emergency inquiries.</p></li><li><p>
Perform credit and collection activity on residential and small commercial accounts including inbound/outbound calling and scheduling of disconnection activity.</p></li></ul><p><b>
COMPENSATION.</b><b> </b>$18.00 per hour.</p><p><b>
SCHEDULE.</b></p><ul><li><p>
This is a seasonal full-time position that will start as soon as possible and runs for a period of 90-180 days.</p></li><li><p>
Shifts will be scheduled weekdays Monday-Friday and between the hours of 6am to 9pm.</p></li></ul><p><b>
WHAT WE ARE LOOKING FOR.</b></p><ul><li><p>
Associate&rsquo;s degree or higher in Business, Communications, or a related field preferred.</p></li><li><p>
2 or more years&rsquo; experience with customer contact required; experience with Contact Center/Call Center operations, a bonus.</p></li><li><p>
Experience with billing or collection processes preferred.</p></li><li><p>
Proficiency w/computers and Microsoft Office (Word, Excel, Outlook), required.</p></li><li><p>
Familiarity with utility processes, tariffs, and regulations preferred, but not required. We will provide training in this area.</p></li><li><p>
Exceptional ability to remain calm, professional, and positive in a variety of customer contact settings required.</p></li><li><p>
Strong written and verbal communication skills required.</p></li><li><p>
Excellent time management and organization skills.</p></li><li><p>
A motivated attitude that works well with little direct supervision.</p></li><li><p>
Must reside within 30 minutes of assigned location under normal driving conditions.</p></li></ul></div></div></div></div></div></div></div><p></p>

Contact Center Representative (seasonal)

Deloitte

<div>Our Deloitte Sales &amp; Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce<br>
<br>
Recruiting for this role ends on March 31, 2026.<br>
<br>
<b>Work You'll Do</b><br>
<br>
As a Specialist Leader, you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (e.g., Amazon Connect, Lex, Bedrock) and informed by cross-platform capabilities. This role is for a leader who can operate comfortably with business and technical stakeholders, shape the solution, and drive end-to-end delivery-from vision and architecture through build, launch, and adoption.<br>
<ul><li>
Lead end-to-end AI-enabled contact center transformations-owning client-facing strategy, solution architecture, and delivery-to translate servicing goals into roadmaps and measurable outcomes.</li>
<li>Architect and deliver Contact Center AI solutions using GenAI patterns (prompting, RAG, agent/tool-calling), with robust evaluation and safety controls.</li><li>
Support pursuits where Contact Center AI is core-shaping scope, estimates, and storylines; aligning with alliance partners; leading client workshops and executive discussions.</li><li>
Build and lead high-performing teams by mentoring practitioners, setting delivery standards, and helping clients operationalize solutions at scale.</li></ul>
<br>
<b>The Team</b><br>
<br>
Our Sales &amp; Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.<br>
<br>
<b>Qualifications</b><br>
<br>
<b>Required:<br>
</b><br>
<br>
<ul><li>10+ years of experience in consulting and/or industry delivering digital, cloud, and/or contact center solutions.
</li><li>5+ years project experience architecting, building, and supporting cloud-based solutions on AWS.</li><br>
</ul><br>
<br>
<ul><li>Bachelor's Degree in Computer Science, Engineering or equivalent work experience.</li><br>
</ul><br>
<ul><li>Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.</li>
<li>Limited immigration sponsorship may be available.</li>
</ul><br>
<b>Preferred :</b><br>
<ul>
<li>Production delivery experience with Amazon Connect, Amazon Lex, and Amazon Bedrock (including streaming patterns, security, monitoring/operations).</li>
<li>Experience implementing enterprise controls: IAM, network segmentation (VPC), secrets management (Secrets Manager/KMS), and observability (CloudWatch).</li>
<li>Cross-platform exposure to Google Gemini (API/Vertex AI) and/or Dialogflow, including tool calling, safety controls, quotas/limits, and platform trade-offs.</li>
<li>Experience leading Contact Center AI use cases end-to-end (design through adoption) and partnering with contact center operations leaders on change management and KPI realization.</li>
<li>Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)</li><br>
</ul><br>
<br>
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html<br>
<br>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500.<br>
<br>
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.<br>
<br>
#Customer_US<br>
<br>
#SS_US</div>

Contact Center AI & CCaaS, Senior Manager

First Central Credit Union

<p><b>Company Overview</b><br/>First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.</p><p><b>Job Summary</b><br/>We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li><b>Qualifications</b></li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul><p>Pay: $13.99 - $20.98 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Waco, TX 76712 (Required)</li></ul><p>Work Location: In person</p>

Part Time Contact Center Agent (Experience Preferred)

OneTouch Direct

<div>
 Reporting to the Call Center Director, the Assistant Director will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift. Additional responsibilities include employee selection, retention, continuous operational improvement, inspection and execution of OneTouch Direct best practices, and a strong commitment to culture and employee satisfaction.
 <br/>
 <br/>
 Assistant Directors must have a strong commitment to and exhibit OneTouch Direct's Core Values when interacting with internal peers and external business partners. You're responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. Must be flexible to work all hours of the call center including nights and weekends.
 <br/>
 <br/>
 <ul>
  <li>
   Thrive as a team player in a fast paced, high energy, change-oriented environment
  </li>
  <li>
   Act as a business owner with an emotional connection to everything in the location and creating a great place to work environment for all employees
  </li>
  <li>
   Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved
  </li>
  <li>
   Provide enlightened leadership to the management teams to achieve desired service levels, expense control, employee development, key KPIs and including defining departmental policies, process and training
  </li>
  <li>
   Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals
  </li>
  <li>
   Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood
  </li>
  <li>
   Works cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results
  </li>
  <li>
   Maintain outstanding location condition and visual standards
  </li>
  <li>
   Ability to work weekends, some holidays, evenings, and additional shifts as needed
  </li>
  <li>
   The list of functions may not be all inclusive and can be expanded to include other duties or responsibilities as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrated motivational skills and best practices in team building and rallying with a sales staff
  </li>
  <li>
   Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
  </li>
  <li>
   Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team
  </li>
  <li>
   Ability to think analytically to identify trends and take appropriate actions
  </li>
  <li>
   Detail orientation, organizational, prioritization, and time management skills; experience preferred
  </li>
  <li>
   Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
  </li>
  <li>
   Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical skills and the ability to drive change and manage long term projects
  </li>
  <li>
   Excellent oral and written communication skills, coupled with outstanding interpersonal
  </li>
  <li>
   Experience with strategic initiative developmental and implementation, specifically with operating policies and procedures and work process improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  WHAT YOU'LL EXPERIENCE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-Time Hours: 40 - 50 hours per week schedule
  </li>
  <li>
   Supportive Environment: Classroom training, plus ongoing support for your success!
  </li>
  <li>
   Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  </li>
  <li>
   Benefits: Health Care Plan (Medical, Dental &amp; Vision)
  </li>
  <li>
   Growth: Opportunity for professional advancement as we grow!
  </li>
  <li>
   Culture: Diverse, welcoming culture with Employee Resource Groups
  </li>
 </ul>
</div>


Call Center Assistant Director - TPA

Al Mulla Group

<div>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  </li>
  <li>
   Participate in CLM reports preparation.
  </li>
  <li>
   Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  </li>
  <li>
   Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  </li>
  <li>
   Build a lasting relationship with clients and other contact center team members based on trust and reliability.
  </li>
  <li>
   Utilize software, databases, scripts, and tools appropriately.
  </li>
  <li>
   Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
  </li>
  <li>
   Make sales or recommendations for products or services that may better suit client needs.
  </li>
  <li>
   Coordinate with IT in maintaining a central customer database across all automotive departments
  </li>
  <li>
   Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
  </li>
  <li>
   Assist colleagues and foster an environment of teamwork and collaboration.
  </li>
  <li>
   Contribute to the department&rsquo;s development by providing timely suggestions and feedback.
  </li>
  <li>
   Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
  </li>
  <li>
   Take part in training and other learning opportunities to expand knowledge of company.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Educational Qualification
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any discipline
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   Years of Experience: 1 - 5 Years
  </li>
  <li>
   Field of Experience: Customer Service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Problem Solving &amp; Result Orientation
  </li>
  <li>
   Customer Orientation
  </li>
  <li>
   Teamwork &amp; People Management
  </li>
  <li>
   Communication &amp; Interpersonal Effectiveness
  </li>
  <li>
   Process Excel &amp; Quality Focus
  </li>
  <li>
   Automotive Dealership Industry Knowledge
  </li>
  <li>
   Business Etiquette and Image
  </li>
  <li>
   Bilingual communication and MS Skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Remarks
  </strong>
 </p>
 <ul>
  <li>
   Preferred Language: English, Arabic
  </li>
  <li>
   Job Country: Kuwait
  </li>
  <li>
   Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Executive - Mercedes Benz

Help at Home

<div>Overview:
<div>
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.</div><div></div><div><br>
As a <b>Contact Center Coordinator, </b>you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.</div><div></div><div><br>
This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.</div><div></div><div><b><br>
Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 2nd Shift days and hours - Monday, Tuesday, Wednesday, Friday, Saturday- 4pm-1am EST</b></div><br>
<div></div>
Responsibilities:
<div>
What You&rsquo;ll Do:</div><ul><li>
Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support</li><li>
Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect</li><li>
Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases</li><li>
Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately</li><li>
Support incident reporting and documentation to maintain accurate records and ensure quality care</li><li>
Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures</li><li>
Maintain accurate documentation of calls, inquiries, and resolutions in company systems</li></ul><div>
Support quality assurance through call and documentation reviews</div>
Qualifications:
<div>
What You'll Bring:</div><br>
<div></div><ul><li>
High School Diploma or GED required</li><li>
Previous customer service experience required</li><li>
Scheduling or workforce coordination experience preferred</li><li>
Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences</li><li>
Ability to stay organized and manage multiple priorities in a fast paced environment</li><li>
Strong attention to detail and problem solving skills</li><li>
Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA</li><li>
Proficiency in Microsoft Office</li><li>
Availability to work weekends and holidays as needed</li></ul><h3 class="jobSectionHeader"><b>
Benefits</b></h3><div>
Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.</div><div>
Benefits may include:</div><ul><li>
Medical, dental, and vision insurance</li><li>
401(k) retirement plan</li><li>
Paid time off and paid holidays</li><li>
Career growth and advancement opportunities</li><li>
Employee assistance program and wellness resources</li></ul><div></div><div><i><br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.</i></div><div></div><div><i><br>
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.</i></div>
Pay Range: USD $18.00 - USD $20.00 /Hr.</div>

Contact Center Coordinator

VNS Health

<div>Overview: Provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience. Works under direct supervision. Responsibilities:
<ul><li>Supports three VNS Health lines of business after acquiring specialty knowledge in three LOBs.</li><li>Receives and responds to consumer inquiries. Resolves non-clinical inquiries and complaints related to customer service across VNS Health. Establishes effective working relationships and communications with customers, physicians, hospitals, and internal contacts to ensure problem resolution.</li><li>Displays empathy towards, actively listens to, and clearly communicates with consumers to ensure their needs are understood and addressed to create a positive experience.</li><li>Establishes effective customer-focused working relationships with consumers to ensure issue resolution.</li><li>Keeps up with all organizational changes and updates through on-going training, coaching and educational materials.</li><li>Adheres to general contact center standards and metrics (e.g., call handling parameters).</li><li>Operates in a team-oriented and collaborative culture by actively sharing best practices and identifying opportunities for improvement to further enhance the consumer experience.</li><li>Sets up, coordinates and tracks services provided by the LOB, its contractors, and other community agencies and institutions. Follows up to ensure services are scheduled and provided, and ensures services are within the defined program parameters.</li><li>Establishes effective working relationships and communications with consumers and internal contacts to ensure problem resolution.</li></ul><p>
&bull; Acts as liaison to VNS Health staff, departments and programs to trouble shoot problems and ensure that information received is accurate and updated. &bull; Participates in outreach programs that promote consumer retention, improved quality, and updates records on activities for management for review.</p><ul><li>Assists with planning and implementation of customer service and telephone responsiveness activities and initiatives. Tracks, organizes, and maintains records of service logs, performance reports and other data, as needed by management for review.</li><li>Enters required data and reconciles input with documentation.</li><li>Participates in special projects and performs other duties as assigned.</li></ul>
Qualifications:
<p><b>
Education:
</b><br>
High School Diploma or equivalent required.</p><p>
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred.<br>
<br>
<b>Work Experience:</b>
<br>
Minimum of two years of customer service experience, preferably in a health care setting.</p><p>
Excellent oral/verbal communication and customer service skills required.</p><p>
PC skills including Microsoft Office required.</p><p>
Bilingual skills may be required as determined by operational needs<br>
<br>
<br>
</p>Pay Range: USD $20.98 - USD $26.23 /Hr.</div>

Contact Center Agent III- Bilingual Chinese speaking

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