contact center assistant

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2><p>
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transactional support.</p><p>
Reporting to the Contact Center Supervisor, each Contact Center Representative serves as an important member of the Health Response Call Center. You will serve the campus community by connecting them to information and U-M resources related to vaccination, infection prevention, and campus public health response.</p><p><b>
Work Schedule:</b><br>
Monday- Friday, 9 am - 6 pm with a one-hour scheduled lunch.<br>
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.</p><p><b>
Please note:</b><br>
Visa sponsorship is not available for this position</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
Review and verify vaccination information</li><li>
Suggest and create new knowledge base content and help keep information current and up-to-date</li><li>
Participate in team Lean huddles</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
High School diploma or equivalent</li><li>
1+ years of experience providing customer service</li><li>
Intermediate level proficiency with data entry and computer skills</li><li>
1+ years of experience with business or medical software solutions</li></ul><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.</p><p>
The Shared Services Center recruits a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>274586</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Contact Center Representative (Temp)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>PROF MISC (TEMP)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Mobile/Remote
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Temporary</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Shared Services Ctr</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>Shared Services Center - FIN</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>3/02/2026 - 3/09/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$18.00 - $18.00</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Temporary Job Opening</p></div></div></div>

Contact Center Representative (Temp)

BlackStone eIT

<div><p>BlackStone eIT is on the lookout for a skilled <b>Contact Center Analytics &amp; AI Lead</b> to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.</p><p>
As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness.</li>
<li>Analyze customer interaction data to identify trends, patterns, and areas for improvement.</li>
<li>Develop predictive models to enhance agent performance and customer satisfaction.</li>
<li>Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows.</li>
<li>Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives.</li>
<li>Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels.</li>
<li>Monitor and report on key performance indicators (KPIs) related to contact center effectiveness.</li>
<li>Stay current with industry trends, tools, and methodologies in analytics and AI applications.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Data Science, Business Analytics, Computer Science, or a related field; Master&rsquo;s degree preferred.</li>
<li>7+ years of experience in analytics within a contact center or customer service environment.</li>
<li>Proven experience with AI technologies and their applications in customer service.</li>
<li>Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling.</li>
<li>Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar).</li>
<li>Experience with machine learning algorithms and techniques.</li>
<li>Excellent communication skills, able to present insights clearly to both technical and non-technical audiences.</li>
<li>Strong project management skills and ability to lead cross-functional teams.</li>
<li>Knowledge of customer experience metrics and industry best practices.</li>
<li>Passion for utilizing data and technology to drive successful outcomes in customer service.</li>
</ul><p><b>
Benefits</b></p><p></p><ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Contact Center Analytics & AI Lead

Fortuity Calling

<p>Contact Center Trainer<br/></p><p>Employer: Fortuity<br/>Employment Type: Full-time | On-site<br/>Pay Rate: $22 &ndash; $24/Hr.<br/>Location: Fortuity, 775 W. Broad St., Columbus, OH 43222<br/></p><p>Position Overview<br/></p><p>We are seeking a reliable and engaging Contact Center Trainer to deliver onboarding and performance-readiness training for new hires. This role is responsible for facilitating instructor-led learning, reinforcing operational expectations, and preparing employees to successfully transition into production.<br/></p><p>The Trainer partners closely with Operations and Quality teams to ensure trainees understand procedures, meet performance standards, and provide a professional client experience. This position focuses on instruction, coaching, and learner support rather than staff supervision.<br/></p><p>Key Responsibilities<br/></p><p>Training Delivery &amp; Facilitation<br/>Facilitate instructor-led training for new hire onboarding, up-training, and refresher courses<br/>Deliver client-approved curriculum in an engaging, structured learning environment<br/>Reinforce policies, procedures, call handling expectations, and compliance requirements<br/>Demonstrate systems navigation and customer interaction techniques<br/>Answer trainee questions and provide clarification of processes and expectations<br/>Maintain classroom engagement and professionalism<br/>Coaching &amp; Performance Readiness<br/>Observe trainee performance during practice and nesting activities<br/>Provide individual coaching and constructive feedback<br/>Identify learning gaps and reinforce key behaviors<br/>Support trainees in meeting quality, attendance, and productivity expectations<br/>Partner with Quality and Operations teams to support readiness for production<br/>Document trainee progress and readiness milestones<br/>Training Support &amp; Continuous Improvement<br/>Assist in updating training materials and job aids<br/>Communicate trainee performance trends and knowledge gaps to leadership<br/>Participate in calibration and readiness discussions<br/>Support remediation and reinforcement sessions when needed<br/>Maintain accurate attendance, progress tracking, and training records<br/>Administrative Responsibilities<br/>Track trainee attendance and participation<br/>Complete required reporting and documentation<br/>Maintain organized classroom and training resources<br/>Follow compliance and audit documentation requirements<br/></p><p>The Ideal Candidate<br/></p><p>The ideal candidate is patient, organized, and comfortable presenting to groups in a structured learning environment. You communicate clearly, encourage participation, and help learners build confidence while reinforcing expectations and accountability.<br/></p><p>You are dependable, adaptable, and able to balance instruction with coaching in a fast-paced contact center environment.<br/></p><p>Qualifications<br/>High School Diploma or equivalent required; Associate or Bachelor&rsquo;s degree preferred<br/>1+ years of training, coaching, or contact center experience required<br/>Experience presenting information to groups<br/>Strong verbal and written communication skills<br/>Ability to facilitate classroom training for extended periods<br/>Coaching and feedback skills<br/>Strong organizational skills and attention to detail<br/>Reliable attendance and professional accountability<br/>Ability to learn and explain technical processes<br/></p><p>Preferred Qualifications<br/>Proficiency with Microsoft Office (PowerPoint, Excel, Word)<br/>Familiarity with Banking, Healthcare, or Insurance environments<br/>Experience supporting new hire onboarding<br/>Experience tracking trainee performance metrics<br/>General computer proficiency and troubleshooting ability<br/></p><p>Work Environment<br/>Full-time, onsite role<br/>Fast-paced, production-driven contact center environment<br/>M-F 9:00 AM &ndash; 5:30 PM; schedule flexibility may be required based on operational needs<br/></p><p>Background &amp; Screening Requirements<br/></p><p>Because this role supports regulated financial services programs:<br/>Candidates must successfully pass a financial services background check, which may include criminal history, employment verification, and credit review<br/>Continued employment is contingent upon maintaining eligibility under banking compliance standards<br/></p><p>At Fortuity we believe in our people, and in doing good business for the good of our community.<br/></p><p>Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.<br/></p>

Contact Center Trainer

KiKxxl

<div><div><p>Vollzeit</p>
<p>Istanbul</p>
</div><div><p>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
<br>
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Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
<br>
<br>
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
<br>
<br>
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.</p>
</div><div><h2 class="jobSectionHeader"><b>Deine Aufgaben
</b></h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Dein Profil
</b></h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader"><b>Wir bieten Dir attraktive Rahmenbedingungen
</b></h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul><b>Als Kundenberater:in</b> in Sales-Projekten profitierst Du von attraktiven Benefits, wie<br>
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<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul><p>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</p></div></div></div>

Call Center Agent (m/w/d) an Standorten in der Türkei

Dawat-e-Islami Trust

<p>Job Description:</p><p>1. To organize day-to-day activities related to the operations of call center.</p><p>2. To perform inbound and outbound calls for campaigns.</p><p>3. To obtain and maintain data.</p><p>4. To answer queries of donors &amp; other callers.</p><p>5. To ensure timely submission of reports.</p><p>6. To call potential donors for follow up of donations.</p><p>7. Remain calm and never argue with a donor or needy person.</p><p>8. Any other related task assigned by seniors.</p><p>Job Specification:</p><p>1. Education must be at least Intermediate.</p><p>2. Previous customer service or call center experience is preferred.</p><p>3. Good verbal, written and active listening skills.</p><p>4. Ability to use MS Office, CRM software &amp; phone systems.</p><p>5. Strong empathy, patience and de-escalation skills to handle variety of callers.</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

Contact Centre Agent

Ochsner Health

<div><p><b>We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, </b><b>and innovate. We believe</b><b> that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
</b></p><p></p><p><b>At Ochsner, whether you work with patients </b><b>every day</b><b> or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!</b></p><p></p>
This job welcomes and connects the consumer to the health system. Handles acquisition, front door navigation, care coordination and transitions of care. Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system. Takes incoming contacts (including but not limited to: calls, live chats, emails, texts), and determines correct pathway and next steps for patient. Coordinates with clinic partners if access barriers exist to get the patient what they need. Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop. Creates opportunities and options for patients by addressing preventive care screenings and annual appointments.<p><b>
**M-F 8am-5pm- Marrero**</b></p><p></p><p><b>
Job Description</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</p><p></p><p>
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.</p><p></p><p><b>
Education
</b></p><p>Required &ndash; High school diploma or equivalent.</p><p>
Preferred &ndash; Bachelor&rsquo;s degree.</p><p></p><p><b>
Work Experience</b></p><p>
Required &ndash; Four years of experience in customer service, appointment coordinator or another related field.</p><p></p><p><b>
Knowledge Skills and Abilities (KSAs)</b></p><ul><li>
Excellent critical thinking skills.</li><li>
Ability to maintain a patient/consumer focused approach in all interactions.</li><li>
Ability to solve potentially complex navigation problems.</li><li>
Proficient in navigating and managing multiple systems.</li><li>
Excellent interpersonal skills and ability to manage multiple stakeholders.</li><li>
Ability to use appropriate judgement on when to employ non-traditional, effective solutions to fully resolve stakeholders needs.</li><li>
Proficiency in technology applications and various software packages specific to role.</li><li>
Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment.</li></ul><p></p><p><b>
Job Duties</b></p><ul><li>
Maintains a patient/consumer focused approach in all interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time.</li><li>
Manages patient egresses, including but not limited to phone, email, text, live-chat, etc.</li><li>
Delivers first contact resolution provides the patient with right care outcome.</li><li>
Responds to patient and provider request with a focus on transforming experience by building trust and rapport.</li><li>
Provides timely and effective resolutions that exceed stakeholder expectations.</li><li>
Develops and fosters interpersonal relationships with stakeholders inside and outside of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop.</li><li>
Navigates escalations to clinic partners with poise and skill to resolve patient issues.</li><li>
Navigates and flexes between the varying needs of patient segments to eliminate barriers to efficient delivery of care.</li><li>
Identifies system service delivery problems and potential solutions for effective patient management interventions.</li><li>
Serves as liaison with medical staff, nursing staff and ancillary department staff to eliminate barriers to ensure delivery of care.</li><li>
Serves as a subject matter expert and brand ambassador for our service line focuses on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.</p><p>
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.</p><p></p><p>
This employer maintains and complies with its Compliance &amp; Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.</p><p>
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p><p></p><p><b>
Physical and Environmental Demands</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p>
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</p><p></p><p>
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.</p><p>
The incumbent has no occupational risk for exposure to communicable diseases.</p><p></p><p>
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.</p><p></p><p><b>
Are you ready to make a difference? Apply Today!</b></p><p></p><p><b><i>
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.</i></b></p><p></p><p><b><i>
Please refer to the job description to determine whether the position you are interested in is remote or on-site.</i></b> <i>Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.</i></p><p></p><p><b><i>
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or </i></b><b><i>careers@ochsner.org</i></b><b><i>. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</i></b></p><p></p><p>
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.</p></div><p></p>

Access Liaison- Contact Center- Floater

Bofodor Dijital Pazarlama Sanayi ve Ticaret Anonim Şirketi

<p><b>Lokasyon: İstanbul &ndash; Şişli (Ofis i&ccedil;i)</b></p><p>Alan: T&uuml;p Bebek / Sağlık Turizmi</p><p>Uluslararası hasta departmanımızda g&ouml;rev alacak, Arap&ccedil;a konuşan hastalarla aktif iletişim kurabilecek, satış ve takip disiplinine sahip Call Center Koordinat&ouml;r&uuml; arıyoruz.</p><p><b>G&ouml;rev Tanımı</b></p><ul><li>Arap&ccedil;a konuşan hastalarla ilk teması kurmak</li><li>Lead&rsquo;leri d&uuml;zenli ve sistemli şekilde takip etmek</li><li>CRM &uuml;zerinden g&uuml;nl&uuml;k veri girişi ve raporlama yapmak</li><li>Hasta ikna s&uuml;recini y&ouml;netmek ve randevuya d&ouml;n&uuml;şt&uuml;rmek</li><li>Tedavi s&uuml;recinde hastayla iletişimi s&uuml;rd&uuml;rmek</li><li>Haftalık performans raporu sunmak</li></ul><p><b>Aradığımız Profil</b></p><ul><li>Arap&ccedil;a ileri seviye (konuşma ve yazışma zorunlu)</li><li>Tercihen İngilizce bilen</li><li>En az 2 yıl &ccedil;ağrı merkezi veya satış deneyimi</li><li>CRM kullanabilen</li><li>Excel temel&ndash;orta d&uuml;zey bilen</li><li>Satış ve ikna kabiliyeti g&uuml;&ccedil;l&uuml;</li><li>Hedef ve prim odaklı &ccedil;alışmaya istekli</li><li>Disiplinli, takip&ccedil;i ve sonu&ccedil; odaklı</li><li>Uzun vadeli &ccedil;alışmayı hedefleyen</li></ul><p><b>&Ouml;nemli</b></p><p>Bu pozisyon performans odaklıdır.</p><p>Sabit maaş + prim sistemi uygulanacaktır.</p><p>&ldquo;Olursa olur&rdquo; yaklaşımıyla başvuracak adaylar i&ccedil;in uygun bir pozisyon değildir.</p><p><b>&Uuml;cret</b></p><ul><li>Sabit maaş + g&uuml;&ccedil;l&uuml; prim sistemi</li><li>Performansa g&ouml;re gelir artışı m&uuml;mk&uuml;nd&uuml;r</li></ul><p><b>Başvuru</b></p><p>CV&rsquo;nizi ve maaş beklentinizi iletiniz.</p><p>&Ouml;n değerlendirme sonrası y&uuml;z y&uuml;ze g&ouml;r&uuml;şme yapılacaktır.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: aylık 28.000,00TRY veya &uuml;zeri</p>

ARAPÇA CALL CENTER KOORDİNATÖRÜ

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