contact center associate

Frontdoor

Overview
 
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .
 
Responsibilities
 
Summary: 
As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.
 
Responsibilities: 
Responsible for authorizing repair/replacement of covered systems or appliances.
 
Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
 
Provides any necessary follow-up.
 
Qualifications
 
Minimum Education, Licensure and Professional Certification requirements:
 
High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience
 
Minimum Experience required
 
1-3 years of customer service experience and/or training required 
 
Required Skills: 
Knowledge of how to read a contract
 
Knowledge of business unit policies and procedures
 
Customer service and conflict resolution
 
Negotiation skills
 
Computer skills (Microsoft Word, Excel, Outlook)
 
Attention to detail
 
Ability to multi-task
 
Ability to adapt to a fast-paced environment
 
Must have internet access with minimum 4.6Mbps upload/download speeds
 
Preferred Skills: 
Highly skilled in mathematics
 
Strong deductive reasoning skills
 
Effective communication skills
 
Other/State Specific
 
This role pays between $16.00/hr to $17.00/hr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
 
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At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
 
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Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
 
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Learn more about benefits (https://frontdoor.jobs/benefits/) at Frontdoor.
 
Need help finding the right job?
 
We can recommend jobs specifically for you!
 
Job Locations US
 
ID 2026-4020
 
Category Customer Service/Support
 
Type Full Time
 
Company AHS American Home Shield Corp

Contact Center Associate - Authorizer - 100% Remote

Call Center Representative (Registration Associate)

FIREFIGHTERS COMMUNITY CREDIT UNION

<div>Firefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of &quot;people helping people&quot;? If so, please read on!
Our Member Contact Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!
Responsibilities
As a Member Contact Center Representative at our Member Contact Center located on St. Clair Avenue in Cleveland, your day is spent answering incoming calls, chats, and emails regarding member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.
You'll assist member with:<ul><li>
Basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers</li><li>
Education on products and services that we offer including banking services, IRAs, and loans</li><li>
Uncovering needs and cross-selling financial products</li></ul>
QUALIFICATIONS FOR A MEMBER CONTACT CENTER REPRESENTATIVE<ul><li>
Proficiency with technology including computers, tablets, and general office equipment</li><li>
Ability to pass a credit and criminal background check</li><li>
Fantastic customer service skills</li><li>
Previous credit union or banking experience is preferred</li><li>
Previous sales experience is preferred</li><li>
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.
</li></ul>WORK SCHEDULE
This position typically works Monday-Saturday with a rotating day off each week. The contact center hours include 7:45am to 5:15p Monday, Tuesday, Friday; 7:45am - 4:15pm on Wednesday, 7:45am - 6:15pm on Thursday, and 8:15am -1:15pm on Saturday.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Member Contact Center Representative position, please apply at the link provided!</div>

Member Contact Center Representative (Full-Time)

UPPER PENINSULA POWER COMPANY

<div></div><div><div><div><div><div><div><div><div><div>NEW!</div></div><div><div>
FULL TIME</div></div><div><div>
SEASONAL</div></div></div><div>
 Ishpeming, Michigan, US</div></div></div></div></div></div><div><div><div><div><div><div>
UPPCO seeks a Seasonal Contact Center Representative to join their team in Ishpeming, Michigan. In this temporary position, the successful candidates will be responsible for the efficient handling of residential and commercial call handling. Primary responsibilities include:<ul><li>
Handle inbound/outbound customer contacts by phone, email, mail, or fax regarding collections and emergency inquiries.</li><li>
Perform credit and collection activity on residential and small commercial accounts including inbound/outbound calling and scheduling of disconnection activity.</li></ul>
COMPENSATION. $18.00 per hour.
SCHEDULE.<ul><li>
This is a seasonal full-time position that will start as soon as possible and runs for a period of 90-180 days.</li><li>
Shifts will be scheduled weekdays Monday-Friday and between the hours of 6am to 9pm.</li></ul>
WHAT WE ARE LOOKING FOR.<ul><li>
Associate&rsquo;s degree or higher in Business, Communications, or a related field preferred.</li><li>
2 or more years&rsquo; experience with customer contact required; experience with Contact Center/Call Center operations, a bonus.</li><li>
Experience with billing or collection processes preferred.</li><li>
Proficiency w/computers and Microsoft Office (Word, Excel, Outlook), required.</li><li>
Familiarity with utility processes, tariffs, and regulations preferred, but not required. We will provide training in this area.</li><li>
Exceptional ability to remain calm, professional, and positive in a variety of customer contact settings required.</li><li>
Strong written and verbal communication skills required.</li><li>
Excellent time management and organization skills.</li><li>
A motivated attitude that works well with little direct supervision.</li><li>
Must reside within 30 minutes of assigned location under normal driving conditions.</li></ul></div></div></div></div></div></div></div>

Contact Center Representative (seasonal)

First Central Credit Union

Company Overview First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.Job Summary We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.Responsibilities<ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li>Qualifications</li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul>Pay: $13.99 - $20.98 per hourBenefits:<ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Waco, TX 76712 (Required)</li></ul>Work Location: In person

Part Time Contact Center Agent (Experience Preferred)

Allied Bank Limited

<div>
 
 
 Eligibility Criteria:
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field, or equivalent professional qualification from a reputed institution.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong presentation, facilitation, and coaching skills, with the ability to engage and motivate trainees.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and experience with call Center solutions and learning management systems (LMS).
 </li>
 <li>
 Fluency in both English and Urdu, with strong verbal and written communication skills.
 </li>
 <li>
 Analytical skills to assess training needs and outcomes.
 </li>
 <li>
 Familiarity with the banking industry, banking products, and customer service requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and implement comprehensive training programs for new hires and existing call Center agents.
 </li>
 <li>
 Develop training modules covering product knowledge, customer service skills, compliance requirements, and technical and soft skills.
 </li>
 <li>
 Continuously review and update training materials to reflect product updates, policy changes, and industry trends.
 </li>
 <li>
 Ensure that new hires are well-trained in core call Center processes, policies, and technology prior to their full integration into the team, through assessments and evaluations.
 </li>
 <li>
 Implement ongoing training refresher programs for existing agents, focusing on new and existing products and processes.
 </li>
 <li>
 Work closely with the Quality Assurance team to address performance gaps and improve agent efficiency.
 </li>
 <li>
 Collaborate with Contact Center Operations to ensure training programs align with organizational goals, customer expectations, and quality standards.
 </li>
 <li>
 Analyze data from call evaluations and performance reports to identify recurring issues and develop targeted training solutions.
 </li>
 <li>
 Assess training impact on agent performance and overall call Center metrics.
 </li>
 <li>
 Provide regular reports to the Manager, Phone Banking and senior management, detailing training effectiveness, agent progress, and opportunities for improvement.
 </li>
 <li>
 Provide one-on-one coaching sessions to agents needing additional support to meet performance standards.
 </li>
 <li>
 Promote adherence to internal policies and industry standards during training, ensuring a compliance-focused culture.
 </li>
 <li>
 Organize team-building activities.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Islamabad, Karachi
 
 
 
 
 
 
 Experience:
 
 
 
 At least 2 years of experience, including 1 year in a training role.
 
</div>

Associate Manager Training (Allied Contact Center) - Digital Banking Group

Neighborcare Health

<div>Purpose

The Patient Contact Center Representative (CCR) II provides excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting. The CCR II is the first point of contact for new and returning patients into the Neighborcare Health system and serves our community by answering inbound calls related to clinical questions and making outbound outreach calls. The CCR II, in partnership with PCC clinical staff (LPN/RN), will respond to patient questions related to clinical care or symptoms, assist patients in navigating the Neighborcare Health system, respond to scheduling and messaging needs, and provide consistent, accurate, and efficient services that result in an exceptional customer experience.

Successful candidates will demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently. They will have effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members. Candidates will be positive, open-minded, and focused on continuous improvement. They must be able to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.

Health, Wellness &amp; Retirement benefits:
<ul><li>Medical, Dental &amp; Vision insurance</li>
<li>Paid time off &amp; paid holidays</li>
<li>Retirement with contribution match</li>
<li>Life &amp; AD&amp;D, pet insurance</li>
<li>Employee assistance program, &amp; more!</li>
</ul>
 Compensation:
<ul><li>The target wage range for this position is $23.25 per hour to $29.23 per hour.
</li><li>Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.</li>
<li>Union: SEIU Healthcare 1199NW</li>
</ul>
Primary Responsibilities:
<ul>
<li>Conduct detailed and accurate chart reviews to extract relevant clinical information necessary for appointment scheduling, care coordination, or response to outside provider inquiries.</li>
<li>Navigate multiple tabs and data points within the EHR (e.g., lab orders, referrals, future appointments, provider notes) to ensure appropriate follow-through and patient guidance.</li>
<li>Schedule appointments in alignment with NCH protocols, provider preferences, visit types, and availability, minimizing scheduling errors such as visit length mismatches or assigning to closed panels.</li>
<li>Serve as a liaison between external healthcare providers and NCH teams to facilitate information sharing and care continuity.</li>
<li>Use sound judgment to determine when a referral to clinical staff or escalation is required.</li>
<li>Communicate clearly and compassionately with patients and team members from diverse backgrounds.</li>
<li>Perform other duties as assigned.</li>
</ul>
Key Skills, Knowledge, &amp; Abilities
<ul>
<li>Basic PC skills in MS Windows environment</li>
<li>Experience using EHRs, with the ability to navigate and extract key information.</li>
<li>Basic or limited familiarity with medical terminology and clinical workflows.</li>
<li>Excellent telephone and written communication skills, as well as listening skills and ability to demonstrate tact and patience with callers.</li>
<li>Active listening skills with the ability to remain patient, tactful, and supportive.</li>
<li>Ability to analyze and solve more complex problems that may require research and creative solutions and make sound decisions with limited supervision.</li>
<li>Ability to communicate effectively and respectfully with people of varied racial, educational, and socio-economic backgrounds.</li>
</ul>
Education/Experience Requirements
<ul>
<li>High School diploma, GED or equivalent</li>
<li>2-years general office experience or experience in a customer service setting</li></ul> 


About Neighborcare Health: 
Since 1968, Neighborcare Health has been removing barriers to health care for our neighbors. We believe everyone deserves a place to call their health care home, where a team of medical, dental and mental health professionals work in collaboration with each patient to develop a personal health improvement plan.

We are one of the largest providers of primary medical, dental and behavioral health care services in the Seattle area serving low-income and uninsured families and individuals, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at our nearly 30 non-profit medical, dental and school-based clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay.

Our clinics are located in neighborhoods where health disparities are the greatest, and our care teams, who speak over 55 languages and dialects, are as diverse as our patients. No matter who you are, or where you come from, regardless of your insurance, income or immigration status, you are welcome at Neighborcare Health.

Learn more about us here.

Full job description is available upon request</div>

Patient Contact Center Representative II - Pacific Tower (1.0 FTE)

Search 10000+ Contact center associate jobs near you this March. New roles added regularly across leading industries. Apply today.