contact center associate

Disney Vacation Club

About the Role & Team The Global Sales Contact Center (GSCC), part of Disney Vacation Club, is seeking individuals who genuinely enjoy connecting with people-whether by phone or virtually. If you're someone who can easily start conversations, especially in virtual settings, and naturally influence others in a short amount of time, this sales opportunity could be the perfect fit for you!Disney Vacation Club (DVC) is a vacation ownership/timeshare program that allows guests to enjoy Disney vacations and travel experiences around the world for years to come. Promoting DVC is a true team effort, but it all starts with you-inviting guests to learn more about DVC from the comfort of their own home. As a DVC Associate, you'll earn a guaranteed hourly wage plus variable pay ! If you're excited about this sales role, we encourage you to apply today!You will report to the DVC Sales Experience Manager.This is a Full-Time role located in Lake Buena Vista, FL.What You Will Do As a DVC Associate with the Global Sales Contact Center Team (GSCC), you will connect with guests over the phone to share more about the benefits of the Disney Vacation Club and membership. This is a performance-driven sales role that involves making outbound calls to warm leads, following structured scripts, and upholding the highest standards of integrity throughout the sales process. Responsibilities <ul><li>Make outbound calls to inspire and invite guests to learn more about DVC and transfer the phone call to sales partners.</li><li>Schedule Disney Vacation Club (DVC) sales tours and appointments with guests at home before they arrive at any Disney destination-including Walt Disney World, Disneyland Resort, and Aulani.</li><li>Generate leads and improve opportunities to increase sales revenue by following the call scripts and guidelines. </li><li>Assist with inbound calls and other virtual responsibilities in a changing work environment to achieve sales goals. </li><li>Overcome objections and use persuasive skills to highlight the DVC membership benefits.</li><li>Communicate clearly and efficiently to respect guests' time.</li><li>Share your passion for Disney as needed. </li></ul> Required Qualifications & Skills <ul><li>1+ years' experience with Guest interactions in a comparable sales center or call center environment. </li><li>Strong computer skills, including proficiency with Windows-based systems and call center applications, as well as the ability to quickly adapt to company-specific software.</li><li>Self-motivated, disciplined, and able to consistently make outbound calls.</li><li>Available to work weekends, holidays, daytime, and/or late evening, and adjust schedules based on business needs.</li><li>Professional reliability and ability to adhere to the attendance policy, including scheduled work shifts, lunch/breaks, and punctuality. </li><li>Potential opportunity to work from home, with a professional environment suitable for making phone calls. All necessary equipment will be supplied.</li></ul>Optional Work from Home Office Environment <ul><li>This role is available as a fully onsite or hybrid.</li><li>To work hybrid, you must be able to work from both home and the office located within Walt Disney World.</li><li>While working from home, you must have a quiet room with a desk, reliable high-speed internet, stable electric power with a surge protector to support all equipment, and free from any background noise.</li></ul> Preferred Qualifications <ul><li>Familiarity with Disney's service standards and how they could potentially drive success in the Disney Vacation Club sales through service process.</li><li>Multi-lingual in addition to English (Spanish, Portuguese, Japanese).</li><li>Knowledge of Disney Vacation Club. </li><li>A strong understanding of Disney standards and Guest service expectations.</li></ul>Education High School Diploma or equivalent.Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at

DVC Associate (Global Sales Contact Center)

HRCONSOL

Key Responsibilities<ul><li>Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.</li><li>Handle the complete 6&ndash;7 step customer process from order placement and confirmation to post-service feedback.</li><li>Deliver accurate, empathetic, and professional customer interactions at all times.</li><li>Maintain detailed and updated records in CRM systems.</li><li>Achieve KPIs related to call quality, customer satisfaction, and service efficiency.</li><li>Collaborate with team members to enhance processes and overall customer experience.</li><li>Share insights and feedback to continuously improve campaign performance.</li></ul>Qualifications Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Pharmacy, Health Sciences, or a related field.</li><li>Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.</li></ul>Experience &amp; Skills:<ul><li>1&ndash;3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).</li><li>Prior experience in healthcare or wellness campaigns is mandatory.</li><li>Excellent communication skills in English and Urdu (both written and verbal).</li><li>Strong interpersonal skills, empathy, and customer-oriented mindset.</li><li>Ability to manage high call volumes professionally.</li><li>Proficient in CRM and call center software.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Specialist (Pharmacist )

Commercial Bank

<div>
 
 Job Summary
 
 
 
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
 </li>
 <li>
 Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
 </li>
 <li>
 Handle queries and complaints to ensure quality of resolution within TAT.
 </li>
 <li>
 Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
 </li>
 <li>
 Seek and promote feedback from customers via CSAT or survey for quality improvements.
 </li>
 <li>
 Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
 </li>
 <li>
 Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Providing accurate and complete information to customers
 </li>
 <li>
 Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
 </li>
 <li>
 For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
 </li>
 <li>
 Participate in training or development activities to improve own skills and knowledge.
 </li>
 <li>
 Highlight potential process improvements to Team Leaders.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in business or equivalent.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Prior Experience in related servicing role will not be required but will be an advantage.
 </li>
 </ul>
</div>

Associate, CET .

Marriott International

Operational Leadership
<ul>
 <li>Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.</li>
 <li>Ensure effective financial performance of the center.</li>
 <li>Drive overall guest and associate satisfaction across the operation.</li>
 <li>Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.</li>
 <li>Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.</li>
 <li>Coordinate internal planning and leadership of all aspects of center operations.</li>
 <li>Support administration of policies, procedures, systems, and compliance with safety standards.</li>
</ul>
Sales and Revenue Generation
<ul>
 <li>Drive achievement of call center sales goals including conversion rates and revenue per call.</li>
 <li>Participate in the sales process and build relationships with key customers and property partners.</li>
 <li>Identify and implement cross-selling and upselling strategies to enhance performance.</li>
 <li>Benchmark center metrics against "best in class" standards and adopt best practices.</li>
</ul>
Leadership and Team Management
<ul>
 <li>Lead and support a team of managers and associates with a focus on career development.</li>
 <li>Foster a culture of service excellence and accountability.</li>
 <li>Provide coaching, mentorship, and recognition to drive strong performance.</li>
 <li>Support cross-functional collaboration with other contact centers and departments.</li>
 <li>Maintain consistent communication with leadership and team members.</li>
 <li>Lead regular departmental meetings and implement performance feedback mechanisms.</li>
</ul>
Quality, Compliance &amp; Safety
<ul>
 <li>Oversee site safety and cleanliness in line with ergonomic and emergency policies.</li>
 <li>Ensure the contact center is compliant with all Marriott standards and local laws.</li>
 <li>Actively participate in quality improvement efforts and associate engagement initiatives.</li>
 <li>Monitor and resolve payroll, attendance, and scheduling concerns.</li>
 <li>Promote a professional and positive work environment.</li>
</ul>
Stakeholder Management
<ul>
 <li>Serve as liaison to senior leadership, owner relations, and property teams.</li>
 <li>Champion strong communication, alignment, and transparency across teams.</li>
 <li>Represent the center on global and regional initiatives, meetings, and programs.</li>
 <li>Support other duties as assigned by the Area Director of Operations EMEA/CALA.</li>
</ul>

Site Leader CEC Dubai

Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.
Ensure effective financial performance of the center.
Drive overall guest and associate satisfaction across the operation.
Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.
Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.
Coordinate internal planning and leadership of all aspects of center operations.
Support administration of policies, procedures, systems, and compliance with safety standards.
Drive achievement of call center sales goals including conversion rates and revenue per call.
Participate in the sales process and build relationships with key customers and property partners.
Identify and implement cross-selling and upselling strategies to enhance performance.
Benchmark center metrics against "best in class" standards and adopt best practices.
Lead and support a team of managers and associates with a focus on career development.
Foster a culture of service excellence and accountability.
Provide coaching, mentorship, and recognition to drive strong performance.
Support cross-functional collaboration with other contact centers and departments.
Maintain consistent communication with leadership and team members.
Lead regular departmental meetings and implement performance feedback mechanisms.
Oversee site safety and cleanliness in line with ergonomic and emergency policies.
Ensure the contact center is compliant with all Marriott standards and local laws.
Actively participate in quality improvement efforts and associate engagement initiatives.
Monitor and resolve payroll, attendance, and scheduling concerns.
Promote a professional and positive work environment.
Serve as liaison to senior leadership, owner relations, and property teams.
Champion strong communication, alignment, and transparency across teams.
Represent the center on global and regional initiatives, meetings, and programs.
Support other duties as assigned by the Area Director of Operations EMEA/CALA.

Site Leader CEC

Concentrix

<div>Job Title:
ASU Graduates - Concentrix Job Vacancies
Job Description
Due to our incredible growth, we&rsquo;re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world&rsquo;s biggest and most well-known brands.<div><div>
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.</div></div><div><div><div><div><div><div><div><div>
In this role, you'll:<ul><li>
Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.</li><li>
Become a product pro, mastering the ins and outs of the latest trends.</li><li>
Troubleshoot issues with patience and a can-do attitude.</li><li>
Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.</li><li>
Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.</li></ul>
Essential Functions/Core Responsibilities<ul><li>
Ensure service delivered to our customers meets contractual Key Performance Indicators (&lsquo;KPIs&rsquo;)</li><li>
Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.</li><li>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.</li><li>
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.</li><li>
Maintain basic knowledge of client products and/or services.</li><li>
Prepare complete and accurate work including appropriately notating accounts as required.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li><li>
Offer additional products and/or services.</li></ul><h2 class="jobSectionHeader">
Candidate Profile</h2><ul><li>
A minimum high school diploma with 3 to 6 months of relevant experience is preferred.</li><li>
Ability to fluently communicate in the required language of support, both written and verbally.</li><li>
Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li><li>
Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li><li>
Basic computer navigation skills and PC Knowledge.</li><li>
Ability to work as a team member, as well as independently.</li><li>
Dependable with proficient attention to detail.</li><li>
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.</li><li>
Able to rotate shifts, as needed.</li><li>
Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li><li>
Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li></ul>
Based on location and/or program, additional experience/skills may be required<ul><li> 
Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"> 
Career Framework Role</h2>
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!<h2 class="jobSectionHeader"> 
Disclaimer</h2>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.</div></div></div></div></div></div></div></div>
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
English
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

ASU Graduates - Concentrix Job Vacancies

<div>Additional Information 
Job Number25179411 
Job CategoryReservations 
LocationMiddle East GSO, Emaar Square 6, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Position Summary 
The Site Leader holds full responsibility for the overall performance, leadership, and strategic direction of the contact center. This role partners closely with the Leadership Team to deliver strong performance in areas such as sales, guest and associate satisfaction, revenue generation, financial management, and operations. As a key business leader, the Site Leader cultivates strong relationships with properties, regional teams, and owners, serving as the principal interface for hotel partners.
Key Responsibilities
Operational Leadership<ul>
<li>Oversee and manage performance metrics, including revenue, sales conversion, and call center KPIs.</li>
<li>Ensure effective financial performance of the center.</li>
<li>Drive overall guest and associate satisfaction across the operation.</li>
<li>Manage human resources-related processes including hiring, onboarding, associate relations, payroll, performance evaluations, and scheduling.</li>
<li>Partner with hotel properties to resolve issues, answer questions, and enhance booking experiences.</li>
<li>Coordinate internal planning and leadership of all aspects of center operations.</li>
<li>Support administration of policies, procedures, systems, and compliance with safety standards.</li></ul>
Sales and Revenue Generation<ul>
<li>Drive achievement of call center sales goals including conversion rates and revenue per call.</li>
<li>Participate in the sales process and build relationships with key customers and property partners.</li>
<li>Identify and implement cross-selling and upselling strategies to enhance performance.</li>
<li>Benchmark center metrics against &quot;best in class&quot; standards and adopt best practices.</li></ul>
Leadership and Team Management<ul>
<li>Lead and support a team of managers and associates with a focus on career development.</li>
<li>Foster a culture of service excellence and accountability.</li>
<li>Provide coaching, mentorship, and recognition to drive strong performance.</li>
<li>Support cross-functional collaboration with other contact centers and departments.</li>
<li>Maintain consistent communication with leadership and team members.</li>
<li>Lead regular departmental meetings and implement performance feedback mechanisms.</li></ul>
Quality, Compliance &amp; Safety<ul>
<li>Oversee site safety and cleanliness in line with ergonomic and emergency policies.</li>
<li>Ensure the contact center is compliant with all Marriott standards and local laws.</li>
<li>Actively participate in quality improvement efforts and associate engagement initiatives.</li>
<li>Monitor and resolve payroll, attendance, and scheduling concerns.</li>
<li>Promote a professional and positive work environment.</li></ul>
Stakeholder Management<ul>
<li>Serve as liaison to senior leadership, owner relations, and property teams.</li>
<li>Champion strong communication, alignment, and transparency across teams.</li>
<li>Represent the center on global and regional initiatives, meetings, and programs.</li>
<li>Support other duties as assigned by the Area Director of Operations EMEA/CALA.</li></ul>
Candidate Profile
Required Experience &amp; Skills<ul>
<li>Minimum 12 months of experience in a customer service or sales environment.</li>
<li>12&ndash;18 months of supervisory or management experience preferred.</li>
<li>Demonstrated leadership experience with a track record of team development.</li>
<li>College degree preferred.</li>
<li>Proven ability to lead in a dynamic, fast-paced environment.</li>
<li>Strong written and verbal communication skills.</li>
<li>Working knowledge of Microsoft Office, reservations systems, and reporting tools.</li>
<li>Comfortable presenting to large groups and executive leadership.</li>
<li>Analytical mindset with ability to interpret financial reports and center metrics.</li>
<li>Proven success with performance improvement and change management.</li></ul>
Preferred Qualifications<ul>
<li>Experience in a hospitality contact center or reservations environment.</li>
<li>Familiarity with Marriott brands and systems.</li>
<li>Fluency in English; additional language(s) a plus.</li></ul>
Critical Competencies<ul>
<li>Leadership &amp; People Development</li>
<li>Sales &amp; Revenue Optimization</li>
<li>Stakeholder Relationship Management</li>
<li>Communication &amp; Conflict Resolution</li>
<li>Operational Execution &amp; Planning</li>
<li>Organizational Learning &amp; Technical Expertise</li></ul>
Why Join Marriott International? 
At Marriott, you join a global community dedicated to creating exceptional guest experiences. As Site Leader, you will have the opportunity to shape the performance of a dynamic contact center team and contribute to our culture of excellence, service, and growth. We offer industry-leading benefits, global career opportunities, and a platform to make an impact across our family of 30+ hotel brands in over 8,000 locations worldwide.
Marriott International has been recognized as one of Fortune&rsquo;s 100 Best Companies to Work For&trade; in Europe 2025 by Great Place to Work&reg;. This a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.
If you're ready to lead with purpose, drive high performance, and build strong connections in a global organization, we invite you to apply today.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Search 10000+ Contact center associate jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 contact center associate jobs NEAR_ME

DVC Associate (Global Sales Contact Center)

Customer Support Specialist (Pharmacist )

Associate, CET .

Site Leader CEC Dubai

Site Leader CEC

ASU Graduates - Concentrix Job Vacancies

Site Leader CEC Dubai