contact center associate

The Salvation Army

<div>Overview:
<div>
The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors.</div><br>
<div></div>
Responsibilities:
<div>The Donor &amp; Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.<br>
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<b>Duties and Responsibilities:</b></div><ul><li>
Respond to all communications in a courteous, professional, and timely manner.</li><li>
Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.</li><li>
Handle all inquiries and concerns calmly and respectfully.</li><li>
Communicate effectively with donors regarding pickups or issues related to donated vehicles.</li><li>
Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.</li><li>
If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.</li><li>
Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.</li><li>
Assist donors by rescheduling pickups or resolving any issues that may arise.</li><li>
Escalate complex issues to the Assistant Director or Director as needed.</li><li>
Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork</li></ul>
Qualifications:
<div><br>
<b>Qualifications:</b></div><ul><li>
Good command of the English language, both verbal and written.</li><li>
Strong attention to detail and proofreading skills.</li><li>
Professional demeanor with strong interpersonal and customer service skills.</li><li>
Working knowledge of computers &amp; Microsoft products.</li></ul></div>

Call Center Associate

NTT DATA

<b>Req ID:</b> 367709
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
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We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
<br><br>
Job Description
<br><br>
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
<br><br>
Key Responsibilities
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Educate and assist customers with account‑related billing questions, concerns, and requests
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Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
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Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
<br>•
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Provide application and navigational support for customer‑facing technologies
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Guide customers through the problem‑solving process in a clear and supportive manner
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Escalate unresolved issues to the appropriate next level of support when necessary
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Provide accurate information related to first‑level business requirements
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Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
<br>•
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Share customer feedback and suggestions with the appropriate internal teams
<br><br>
Work Location
<br><br>
<b>This position is based onsite at:</b><br>
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
<br><br>
Minimum Requirements
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Minimum of 3 years of experience in a contact center and/or customer service environment
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Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
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High school diploma or GED required
<br>•
<br><br>
<b>Language requirement:</b> Fluent in English
<br><br>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
<br><br>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

STP Ventures Ltd

<p><strong>Job Description: Call Centre Associate</strong><br /><br /><strong>STP Ventures Ltd</strong> is seeking a dedicated and professional <strong>Call Centre Associate</strong> to join our dynamic team in <strong>Dallas, Texas, United States</strong>. As a leading outsourced customer acquisition agency specialising in high-impact campaigns, we pride ourselves on connecting top-tier brands with their next loyal customers.<br /><br />This is a <strong>Full-time</strong> position offering a competitive salary and the opportunity to be a crucial part of a growing organisation. The successful candidate will be the voice of our clients, playing a pivotal role in driving growth and ensuring an exceptional customer experience.<br /><br /><strong>Job Overview</strong><br />The Call Centre Associate will be responsible for managing customer communications on behalf of our clients. You will serve as the first point of contact for potential customers, handling inbound and outbound calls to generate leads, answer enquiries, and support overall customer acquisition efforts. We are looking for an articulate and enthusiastic individual with a passion for customer service and a drive to exceed targets.<br /><br /><strong>Key Details:</strong><br />- <strong>Job Title:</strong> Call Centre Associate<br />- <strong>Location:</strong> Dallas, Texas, United States<br />- <strong>Employment Type:</strong> Full-time<br />- <strong>Salary:</strong> <strong>$35,000 - $39,000 per annum</strong><br /><br /><strong>Responsibilities</strong><br />- Manage a high volume of inbound and outbound calls in a professional and timely manner.<br />- Represent our clients by clearly and accurately communicating information about their products and services.<br />- Identify customer needs, clarify information, and provide effective solutions to build rapport and trust.<br />- Generate quality leads and support customer acquisition targets through persuasive communication.<br />- Maintain and update customer records accurately in our internal database system after each interaction.<br />- Meet and exceed personal and team performance targets and qualitative goals.<br />- Adhere to all company policies and procedures to ensure a high standard of service.<br /><br /><strong>Qualifications</strong><br />- Proven experience in a call centre, customer service, or sales-oriented role is highly desirable.<br />- Exceptional verbal communication, interpersonal, and active listening skills.<br />- A confident, clear, and professional telephone manner.<br />- Strong data entry and computer proficiency.<br />- Ability to work effectively in a fast-paced, target-driven environment.<br />- A resilient, positive, and customer-focused attitude.<br />- Excellent organisational and time-management skills.<br /><br /><strong>Benefits</strong><br />- A competitive salary of <strong>$35,000 - $39,000 per annum</strong>.<br />- Comprehensive training and ongoing professional development programmes.<br />- Opportunities for career progression within a growing company.<br />- A dynamic, supportive, and collaborative team culture.</p>

Call Center associate

First Central Credit Union

<p><b>Company Overview</b><br/>First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.</p><p><b>Job Summary</b><br/>We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li><b>Qualifications</b></li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul><p>Pay: $13.99 - $20.98 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Waco, TX 76712 (Required)</li></ul><p>Work Location: In person</p>

Part Time Contact Center Agent (Experience Preferred)

Coosa Valley Credit Union

<div><p>Coosa Valley Credit Union is excited to announce an opening for a <b>Contact Center Representative</b> within our <b>Contact Center</b>! We are looking for individuals who are passionate about helping our members achieve their financial goals and improve their financial well-being. If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!</p>
<p><b>Job Description:</b></p>
<ul><li>Assist members and potential members with their telephone requests, offering a friendly and personalized approach to service.</li>
<li>Provide detailed information about products and services, helping members make informed decisions that best meet their needs.</li>
<li>Resolve issues within your authority efficiently, while referring more complex matters to supervisors with thorough recommendations.</li>
<li>Identify cross-sell opportunities and offer additional services to enhance the member experience.</li>
<li>Ensure accurate and up-to-date maintenance of member account information within the computer system.</li>
<li>Prepare and manage required reports with precision and attention to detail.</li>
<li>Collaborate with other departments to streamline processes and provide a seamless member experience.</li>
<li>Maintain a high standard of service quality, striving to exceed member expectations with every interaction.</li>
<li>Stay knowledgeable about credit union products, policies, and procedures to provide accurate and helpful assistance.</li>
<li>Support team initiatives to achieve departmental goals and contribute to the overall success of the Contact Center.</li>
<li>Perform additional duties as assigned with enthusiasm and a positive attitude to ensure smooth operations and member satisfaction.</li>
</ul>
<p><b>Job Qualifications:</b></p>
<ul><li>1-3 years of related experience in a similar role.</li>
<li>High school diploma or GED required.</li>
<li>Proven ability to build strong relationships through frequent interaction with internal teams and external partners.</li>
<li>Skilled in resolving first-level conflicts and soliciting cooperation to achieve shared goals.</li>
<li>Experienced in handling sensitive discussions requiring a high degree of confidentiality, discretion, and professionalism.</li>
<li>Strong communication skills, with the ability to navigate complex conversations using diplomacy and tact.</li>
</ul>
<p><b>Core Competencies:</b></p>
<p>Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.</p>
<p>Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.</p>
<p>Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.</p>
<p>Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.</p>
<p>Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.</p>
<p>Sales Skills - Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.</p>
<p><b>Benefits:</b></p>
<ul><li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>401K w/ employer match</li>
<li>Life Insurance (2x Salary) - <i>Employer Paid</i></li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off</li>
<li>Health Time</li>
<li>Flexible Spending Account (FSA)</li>
<li><i>&amp; much more!</i></li>
</ul>
<p><b>What does it mean to work at Coosa Valley Credit Union?</b></p>
<p>At Coosa Valley, serving our members is not just a job; we have a much higher purpose.</p>
<p>At Coosa Valley Credit Union, &quot;We Care&quot; and &quot;We Listen&quot; are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.</p>
<p>We use our Core Values as a guide and constant reminder that we can always improve our members&rsquo; lives. We don&rsquo;t charge more so that we can increase a line on a graph and we don&rsquo;t believe that revenue is most important. <b><i>Our purpose is simple: to help people in our hometown live better financial lives.</i></b></p>
<p><b>&ldquo;Helping People Live Better Financial Lives&rdquo; </b>is the purpose that unites all of us at CVCU. We want to create value &ndash; for our members, for our employees, and for the communities in which we operate. CVCU&rsquo;s employees will always put their experience, pride and enthusiasm into making this happen.</p></div>

Contact Center Representative

IQVIA

<div>Spokane, United States of America | Full time | Home-based | R1542404</div>
<br><div><div>Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to reach your full potential.</div><div>
As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, and patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.</div><div>
In partnership with our client, a leading global biopharmaceutical company, we are actively searching for Contact Center Representatives to deliver on our commitment to serving patients.</div><ul><li>Salary: $21-$23/hour: difference based on experience and shifts</li></ul><div>
o $21/hour: meets minimum position requirements</div><div>
o $22/hour: higher end of experience</div><div>
o $23/hour: meets all position requirements with listed experience</div><ul><li>4 weeks of paid time off plus paid company holidays</li><li>Benefits: medical, dental, vision, 401(k)</li><li>Multiple Shifts Available: Eight-hour workdays, 5-day work weeks, with 2-day weekends</li></ul><div>
o Monday &ndash; Friday: 10:00 AM &ndash; 6:30 PM EST</div><div>
o Monday &ndash; Friday: 11:30 AM &ndash; 8:00 PM EST</div><div>
Employees will have potential for overtime and shift adjustments based on business needs and performance.</div><div>
Major Responsibilities:</div><div>
The Contact Center Representative will provide customer information and patient support program services, including but not limited to inbound and outbound contacts (calling, live chat, email, and internal transfers), AE and PQC reporting, copay card activation, and access support to both Healthcare Providers (HCPs) and patients.</div><div>
Additional duties include:</div><ul><li>Manage and respond to inbound and outbound calls/inquiries using a telephony, virtual, and chat platform and make outbound calls to HCPs and patients.</li><li>Successful delivery of product messages and educational materials covering a variety of topics for HCP offices and patients to maximize the patient experience.</li><li>Provide program information for prescribed products as needed and/or required, as well as report adverse events through approved processes to ensure compliance.</li><li>Provide high-touch assistance with Patient Support Program services, offering emotional support and compassion to patients, while refraining from providing medical advice.</li><li>Utilize approved resources and maintain compliance with program standards for calls, chats, or emails.</li><li>Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports.</li><li>Obtain all KPI&rsquo;s including calls handled, schedule adherence, quality scores (call and system), training assessments, and certifications.</li><li>Maintain minimum client and FDA Regulated compliance standards as defined by the quality monitoring process.</li><li>Quickly identify what the caller is inquiring about and triage to the appropriate department.</li><li>Complete accurate documentation of all calls, chats and emails.</li><li>Keep current with market knowledge and competitive products.</li><li>Maintain a professional image for client and client products.</li><li>Participate in all required training and sales meetings.</li><li>Any additional duties as assigned by program management.</li></ul><div>
Minimum Requirements:</div><ul><li>High School diploma required. One or two years of advance education or college degree preferred (B.A., B.S. or equivalent).</li><li>Minimum of one year of inbound contact center experience utilizing telephony platform required.</li><li>Customer service experience in the pharmaceutical or healthcare environment is strongly preferred.</li><li>Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.</li><li>Excellent telephone, virtual and written communication skills, as well as listening skills and ability to demonstrate tact and patience with callers.</li><li>Ability to utilize critical thinking to identify and resolve patient challenges utilizing client and company guidelines.</li><li>Ability to apply emotional intelligence and empathetic listening with all interactions for customers and CSRs.</li><li>Demonstrated customer and conflict resolutions skills.</li><li>Ability to demonstrate understanding of pharmaceutical access and affordability programs utilizing company guidelines.</li><li>Ability to work in a fast-paced environment, multi-task, and self-prioritize workload.</li><li>Ability to maintain the highest standards of confidentiality and display professional ethical conduct.</li><li>Demonstrated drive and enthusiasm for supporting customers.</li><li>Demonstrated ability to build relationships with customers, cross-functional partners, and third parties.</li><li>Ability to partner and collaborate within a team environment.</li><li>Fully competent in MS Office (Word, Excel, PowerPoint, SharePoint, and Teams).</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role, when annualized, is $33,800.00 - $84,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Customer Contact Center Representative - Remote PT/MT

<div>Sacramento, United States of America | Full time | Home-based | R1542404</div>
<br><div><div>Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to reach your full potential.</div><div>
As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, and patient support services reach those who need them. We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.</div><div>
In partnership with our client, a leading global biopharmaceutical company, we are actively searching for Contact Center Representatives to deliver on our commitment to serving patients.</div><ul><li>Salary: $21-$23/hour: difference based on experience and shifts</li></ul><div>
o $21/hour: meets minimum position requirements</div><div>
o $22/hour: higher end of experience</div><div>
o $23/hour: meets all position requirements with listed experience</div><ul><li>4 weeks of paid time off plus paid company holidays</li><li>Benefits: medical, dental, vision, 401(k)</li><li>Multiple Shifts Available: Eight-hour workdays, 5-day work weeks, with 2-day weekends</li></ul><div>
o Monday &ndash; Friday: 10:00 AM &ndash; 6:30 PM EST</div><div>
o Monday &ndash; Friday: 11:30 AM &ndash; 8:00 PM EST</div><div>
Employees will have potential for overtime and shift adjustments based on business needs and performance.</div><div>
Major Responsibilities:</div><div>
The Contact Center Representative will provide customer information and patient support program services, including but not limited to inbound and outbound contacts (calling, live chat, email, and internal transfers), AE and PQC reporting, copay card activation, and access support to both Healthcare Providers (HCPs) and patients.</div><div>
Additional duties include:</div><ul><li>Manage and respond to inbound and outbound calls/inquiries using a telephony, virtual, and chat platform and make outbound calls to HCPs and patients.</li><li>Successful delivery of product messages and educational materials covering a variety of topics for HCP offices and patients to maximize the patient experience.</li><li>Provide program information for prescribed products as needed and/or required, as well as report adverse events through approved processes to ensure compliance.</li><li>Provide high-touch assistance with Patient Support Program services, offering emotional support and compassion to patients, while refraining from providing medical advice.</li><li>Utilize approved resources and maintain compliance with program standards for calls, chats, or emails.</li><li>Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports.</li><li>Obtain all KPI&rsquo;s including calls handled, schedule adherence, quality scores (call and system), training assessments, and certifications.</li><li>Maintain minimum client and FDA Regulated compliance standards as defined by the quality monitoring process.</li><li>Quickly identify what the caller is inquiring about and triage to the appropriate department.</li><li>Complete accurate documentation of all calls, chats and emails.</li><li>Keep current with market knowledge and competitive products.</li><li>Maintain a professional image for client and client products.</li><li>Participate in all required training and sales meetings.</li><li>Any additional duties as assigned by program management.</li></ul><div>
Minimum Requirements:</div><ul><li>High School diploma required. One or two years of advance education or college degree preferred (B.A., B.S. or equivalent).</li><li>Minimum of one year of inbound contact center experience utilizing telephony platform required.</li><li>Customer service experience in the pharmaceutical or healthcare environment is strongly preferred.</li><li>Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.</li><li>Excellent telephone, virtual and written communication skills, as well as listening skills and ability to demonstrate tact and patience with callers.</li><li>Ability to utilize critical thinking to identify and resolve patient challenges utilizing client and company guidelines.</li><li>Ability to apply emotional intelligence and empathetic listening with all interactions for customers and CSRs.</li><li>Demonstrated customer and conflict resolutions skills.</li><li>Ability to demonstrate understanding of pharmaceutical access and affordability programs utilizing company guidelines.</li><li>Ability to work in a fast-paced environment, multi-task, and self-prioritize workload.</li><li>Ability to maintain the highest standards of confidentiality and display professional ethical conduct.</li><li>Demonstrated drive and enthusiasm for supporting customers.</li><li>Demonstrated ability to build relationships with customers, cross-functional partners, and third parties.</li><li>Ability to partner and collaborate within a team environment.</li><li>Fully competent in MS Office (Word, Excel, PowerPoint, SharePoint, and Teams).</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role, when annualized, is $33,800.00 - $84,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

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