contact center consultant

Elevance Health

<div>Call Center Pharmacist Consultant
A proud member of the Elevance Health family of companies, CarelonRx (formerly IngenioRx) leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care.
The Clinical Pharmacy Care Center (CPCC) is a clinical pharmacy call center that services Medicare, Medicaid, and the Commercial member populations. The members we reach out to have been identified as having gaps in care. Our goal is to close those gaps through education and assistance. 
 
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. 
 
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Work Hours: Monday - Friday, 12:00pm - 8:30pm EST
The Call Center Pharmacist Consultant is responsible for supporting disease management programs and physicians care plans through drug therapy evaluation and consultation for program participants.
How you will make an impact:<ul><li>
Provides evaluation of member Rx needs and therapies through review of medication history to determine if medications are appropriate.</li><li>
Assesses member compliance with plan through direct contact with members and their physicians.</li><li>
Determines potential barriers to compliance and identifies solutions to overcome barriers.</li><li>
Ensures that members understand appropriate use of current prescriptions.</li><li>
Reviews medications with physicians when therapies do not meet national standards and counsels physicians around alternative medications.</li><li>
Serves as a resource to the clinical team in disease management and other clinical areas.</li><li>
May require response during non-standard hours.</li></ul>
Minimum Requirements:<ul><li>
Requires BA/BS in Pharmacy and a minimum of 2 years of clinical experience; or any combination of education and experience, which would provide an equivalent background.</li><li>
Current valid active and unrestrictive RPh license required.</li></ul>
Preferred Skills, Capabilities and Experiences:<ul><li>
PharmD preferred.</li><li>
Experience with direct patient counseling or education preferred.</li><li>
Call center experience is HIGHLY preferred.</li></ul> 

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities &ndash; and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.</div>

Call Center Pharmacist Consultant

Concentrix

<div>Job Title:
Dynamics 365 Customer Service &amp; Omnichannel Consultant
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
The Dynamics 365 Customer Service &amp; Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft&rsquo;s Customer Service and Omnichannel capabilities.
Responsibilities<ul><li>
Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.</li><li>
Design and configure Dynamics 365 Customer Service features including:</li></ul>
Case management
Queues and routing rules
SLAs and entitlements
Knowledge management
Customer Service workspace<ul><li>
Implement Omnichannel capabilities such as:</li></ul>
Live chat
Voice
SMS and social channels
Unified routing
Workstreams, sessions, and agent scripts
Supervisor dashboards and real-time insights<ul><li>
Define and optimize end-to-end customer interaction flows.</li><li>
Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.</li><li>
Advise clients on best practices, governance, and the Microsoft Customer Service &amp; Omnichannel roadmap.</li><li>
Assist in pre-sales activities by preparing demos and solution overviews when required.</li></ul>
Qualifications<ul><li>
8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.</li><li>
Strong functional understanding of contact center operations, case management, and multi-channel communication processes.</li><li>
Hands-on experience configuring:</li></ul>
Queues, routing rules, SLAs
Knowledge base
Omnichannel workstreams, channels, and unified routing
Agent experiences (Agent Workspace, Customer Service Workspace)<ul><li>
Familiarity with Power Platform and Dataverse (Power Automate, Power Apps).</li><li>
Experience facilitating workshops, documenting requirements, and designing functional solutions.</li><li>
Excellent communication and client-facing skills.</li></ul>
The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The deadline to apply for this position is 12/04/2025
#LI-Remote
#ConcentrixCatalyst
Location:
USA, NE, Work-at-Home
Language Requirements:
Time Type: 
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. 
 
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
<ul><li>English</li><li>Spanish</li></ul>
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.</div>

Dynamics 365 Customer Service & Omnichannel Consultant

<div><div><div>Information Technology
</div><div><div><div>Location</div><div>
United States Of America</div></div></div><div></div><div> 
Job Title:
Dynamics 365 Customer Service &amp; Omnichannel Consultant
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 
 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. 
 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. 
 
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. 
 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
The Dynamics 365 Customer Service &amp; Omnichannel Consultant is responsible for delivering functional consulting across the Dynamics 365 Customer Service and Omnichannel workloads. This role works directly with clients to design and optimize case management, contact center operations, routing strategies, and multi-channel engagement using Microsoft&rsquo;s Customer Service and Omnichannel capabilities.
Responsibilities<ul><li>
Lead workshops with business and contact center stakeholders to gather requirements related to Customer Service and Omnichannel processes.</li><li>
Design and configure Dynamics 365 Customer Service features including:</li></ul>
Case management
Queues and routing rules
SLAs and entitlements
Knowledge management
Customer Service workspace<ul><li>
Implement Omnichannel capabilities such as:</li></ul>
Live chat
Voice
SMS and social channels
Unified routing
Workstreams, sessions, and agent scripts
Supervisor dashboards and real-time insights<ul><li>
Define and optimize end-to-end customer interaction flows.</li><li>
Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate flows, and custom solutions.</li><li>
Advise clients on best practices, governance, and the Microsoft Customer Service &amp; Omnichannel roadmap.</li><li>
Assist in pre-sales activities by preparing demos and solution overviews when required.</li></ul>
Qualifications<ul><li>
8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.</li><li>
Strong functional understanding of contact center operations, case management, and multi-channel communication processes.</li><li>
Hands-on experience configuring:</li></ul>
Queues, routing rules, SLAs
Knowledge base
Omnichannel workstreams, channels, and unified routing
Agent experiences (Agent Workspace, Customer Service Workspace)<ul><li>
Familiarity with Power Platform and Dataverse (Power Automate, Power Apps).</li><li>
Experience facilitating workshops, documenting requirements, and designing functional solutions.</li><li>
Excellent communication and client-facing skills.</li></ul>
The base salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The deadline to apply for this position is 12/04/2025
#LI-Remote
#ConcentrixCatalyst
Location:
USA, NE, Work-at-Home
Language Requirements:
Time Type: 
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. 
 
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul><li>English</li><li>Spanish</li></ul>
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.</div></div></div><div></div>

Realign

<div>Job Type: Contract
Job Category: IT
Job Description
<div>Role- Contact Center Developer (Amazon Connect)</div><div>
Location: Seattle, WA (Onsite) 
Contract 
 
Responsibilities</div><ul><li> Design, develop, and deploy Amazon Connect contact center solutions.</li><li> Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies</li><li> Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.</li><li> Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.</li><li> Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.</li><li> Troubleshoot and resolve telephony, latency, and call quality issues.</li><li> Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.</li><li> Ensure security, compliance, and scalability of the contact center environment.</li></ul>
Required Skills
CLOUD DEVELOPER SQL APPLICATION DEVELOPER</div>

Contact Center Developer (Amazon Connect)-1

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

Voxtron

<div></div><div><div><div><div><div><div><div><div><div><div><div>Permanent 1 PositionExperience: 4 to 8 YearsApply on before: 30-11-2025
</div>We are looking for a dynamic and persuasive professional to join our team as a Pre Sales Consultant -Contact Centre Solution . The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. WORK FROM HOME
<div></div><h4 class="jobSectionHeader">Key Responsibilities:</h4>
<ul><li>Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI.</li><li>
Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs).</li><li>
Engage with decision-makers to understand customer pain points and position the right solution components.</li><li>
Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company&rsquo;s solutions.</li><li>
Gather client feedback to help improve demo content and product positioning.</li><li>
Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain.</li></ul>
<h4 class="jobSectionHeader">Qualifications:</h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.4&ndash;8 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader.Prior exposure to solution selling, presales, or training roles is an advantage.Strong presentation and interpersonal skills with the ability to engage and influence senior executives.Proficiency in CRM and contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred.Proficiency in genesys,avaya,enghouse preferred.Fluent in English; Arabic is a plus.
</li></ul><h4 class="jobSectionHeader">Skills:</h4>
<ul><li>Excellent Communication Skill, Functional, Genesys, Avaya, Cisco, Asterisk, Voxtron, Pre Sales Demo</li></ul></div></div></div></div></div></div></div></div></div></div><div></div>

Pre Sales Consultant-Contact Center Solutions

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about leveraging technology, automation, and data insights to create world&#8209;class customer experiences? 
We are seeking a passionate individual to lead the development and execution of our technology strategy focused on guest experience enhancement, agent productivity, and robotic process automation (RPA) systems. 
You'll analyse and redesign contact center and digital processes, identify automation opportunities, and introduce AI&#8209;driven solutions that streamline workflows, reduce friction, and elevate engagement. 
Naturally, you will collaborate closely with cross&#8209;functional teams across Product, IT, Operations, and Guest Experience, while ensuring that technology directly contributes to improved service efficiency and guest satisfaction. 
All while guiding the implementation of RPA and AI use cases, overseeing system testing and deployment, and translating operational data into actionable insights that drive measurable improvements. 
Beyond technology execution, you will act as a guardian of guest experience by ensuring seamless support journeys, maintaining data&#8209;privacy standards, and safeguarding RX's reputation for excellence. 
Be the catalyst that turns smart technology into unforgettable customer moments!
About You:

Degree qualified, you will demonstrate at least 3 years of professional experience as a Technical Business Analyst, with a proven track record in contact center operations, RPA implementation, and customer experience transformation. 
You are expected to possess a strong understanding of RPA and AI technologies such as UiPath or Automation Anywhere and are confident designing and implementing automation solutions within high&#8209;volume digital environments. 
We'd love to hear from you even more if you are proficient in data&#8209;analysis tools, and constantly exploring emerging technologies that enhance performance. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Contact Center Technical Business Analyst

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