contact center consultant

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 The Senior CX Consultant has the responsibility of shaping the end to end customer journey, understanding the business and technical challenges and create the technical strategy and architecture. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she has an end-to-end expert understanding of Customer experience tools and eco-System and can consult customers on picking up the right tools and architecture for their business requirements. The CX consultant has good understanding of business and technical domains and can be the bridge between them.
 
 
 The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.
 
 
 
 Job Duties
 
 
 
 <ul>
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 Engage with key CX stakeholders of the customer and consult/guide them to next generation CX journey.
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 Identify the use cases and the integration strategies of Bots, AI tools, Sentiment or Voice Analytics as well as the CRMs.
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 Become client trusted advisor and contribute to customer Digital Transformation.
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 Develop CX roadmap and technical mappings for the next gen Customer Experience.
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 Recognize and assess client key business drivers and challenges.
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 Articulate service strategy (refine, refresh, change, optimize, &hellip;) in the relevant digital domain.
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 Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
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 Produce customized architecture standards.
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 Produce complex design documents.
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 Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring, &hellip;).
 
 
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 </ul>
 
 About You
 
 
 
 Very strong technical knowledge and/or experience in Customer Experience and the IT Eco-System.
 
 
 
 Contact Center And CX Related Services
 
 
 
 <ul>
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 Expert level knowledge and hands on experience of in one or multiple of the following Contact Center solutions, TalkDesk, Genesys, NiceIn Contact.
 </li>
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 Expert level knowledge and hands on experience in one or multiple of the following:
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 <ul>
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 VoiceBot and VoiceAnalytics (e.g. Nuance, Nexidia etc&hellip;)
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 Sentiment Analytics
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 Predictive Engagement
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 AI/Bots (Google, Amazon, KorAI)
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 </ul>
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 Hands on experience with integration of CRM tools such as SAP, Sales Force, MS Dynamics.
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 Experience with Workforce Management and related tools.
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 Contact center organization and operation to be able to understand customer needs and translate them into a high level design
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 Good understanding of the RPA,AI solutions
 
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 </ul>
 
 Other Skills And Experience
 
 
 
 <ul>
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 Effective customer senior management communication.
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 Ability to handle complex situations (internal and customer facing).
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 Expert level in the integration and implementation of at least one specific digital domain (to be listed according to requirements)
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 Advanced level in one or more digital domain(s).
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 Strong technical skills around telecommunications/IT solutions and services in general / university degree in Communications systems/or Computer Science or equivalent.
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 Minimum of 10 years related work experience in customer facing organizations within the ICT and CX industry (channels, local representations working directly with customer IT management).
 </li>
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 Proven track record in driving and positioning security technical strategy to customers&rsquo; needs at senior IT/CxO level.
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 Fluent in English
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 Understand market trends, technical and business issues associated with the CX/CC industry.
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 Must have consultancy and service delivery experience in the CX industry.
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 Program and/or project management skills are a plus.
 
 
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 </ul>
 
 What We Offer
 
 
 
 <ul>
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 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
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 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
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 Professional Development: training programs and upskilling/re-skilling opportunities.
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 Career Growth: Internal growth and mobility opportunities within Orange.
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 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
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 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
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 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

CX Consultant

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
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 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
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 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
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 Providing product and service information to customers.
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 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
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 Troubleshoot service equipment issues.
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 Adhere to, and fulfill, individual and team performance metrics.
 
 
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 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
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 High School / 1 Year Diploma &amp; Above.
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 0-3 years&rsquo; experience in a related field.
 
 
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 </ul>
 
 Skills
 
 
 
 <ul>
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 Excellent Communication Skills (Speaking and Listening).
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 Excellent Problem-Solving Skills.
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 High Drive for Achievement.
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 Strong Knowledge of MS Office.
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 Preferably Bilingual.
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 Ability to work under pressure.
 
 
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 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
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 Resume/CV
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 Passport-size photograph
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 Highest Education Qualification
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 Copy of Civil ID/Passport
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 </ul>
</div>

ZAIN1635 - Contact Center Agent

BEYOND Developments

<div>
 
 
 Summary
 
 
 
 The Contact Center Executive is the first point of contact for potential and existing clients. this role is essential in delivering exceptional customer service, managing inquiries, and providing information about BEYOND current and upcoming projects
 
 
 
 
 
 
 The Role
 
 
 <ol>
 <li>
 Answer inbound calls and respond to inquiries regarding BEYOND&rsquo;s current projects providing details about pricing, availability, specifications, handover dates, and promotional offers.
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 Handle customer complaints and provide solutions in a professional manner, and escalating cases to management when required.
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 Maintain detailed records of client interactions and update the CRM system with relevant information.
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 Qualify leads through effective questioning and understanding of client requirements.
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 Forward qualified leads to the sales team for further follow-up.
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 Conduct follow-ups on leads, inquiries, and client requests to ensure satisfaction and maintain relationships.
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 Generate daily, weekly, and monthly reports on call metrics, customer feedback, and inquiries.
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 Provide insights to marketing and sales departments on common customer queries and feedback.
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 Assist in organizing customer engagement events and outreach initiatives.
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 Assist in marketing for future projects by calling existing leads in the system and any other leads lists provided by management.
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 </ol>
 
 
 
 
 
 Competencies
 
 
 <ul>
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 Language: Hindi (mandatory)
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 Minimum Required Education : Intermediate institute / Bachelor Degree
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 Average Years of Experience : 1-2 Years of experience in a customer service or Contact center role or similar position in Real Estate industry
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 Required Skills : Time management, customer service, multi-tasking, previous ability to work under pressure, communication skills, customer oriented, follow-up skills, CRM System (preferably Salesforce)
 </li>
 </ul>
</div>

Contact Center Executive

Atlantis Holiday LLC

We are currently looking for an Arabic speaking Holidays consultant who can join immediately and with at least 3 years&rsquo; experience working in travel related industry.Duties/Responsibilities:<ul><li>Researches and compares available travel and hotel accommodations to identify the best available option for each travel need.</li><li>When travel arrangements are within approved travel reasons and budget limits, makes all arrangements and reservations as requested.</li><li>Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate clients.</li><li>Obtains approval from Management for travel requests and expenses that exceed established limits.</li><li>Advises travelers of and assists with any need for specialized travel documents such as visas or passports.</li><li>Monitors and facilitates the use of company air travel credit cards, frequent flyer programs, and other applicable rewards and loyalty programs.</li><li>Processes payments, refunds, quotations, invoices.</li><li>Performs other related duties as assigned.</li></ul>Required Skills/Abilities:<ul><li>Excellent verbal and written communication skills both in Arabic and English language is a must.</li><li>Strong working knowledge of the travel and tourism industry.</li><li>Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal.</li><li>Excellent organizational skills and attention to detail.</li><li>Proficient with Microsoft Office and related travel booking software.</li><li>Preferably female.</li></ul>Job Type: Full-time

Arabic speaking Holidays Consultant

Tekaccel

Job :: Camstar MES ConsultantLocation:: Warsaw, IN(Onsite)Job Type::Contract Mandatory - Camstar MESJob Details: <ul><li>Analyze manufacturing processes and requirements to develop MES Model Requirement Specification.</li><li>Model MES workflow according to the MES Model Requirement Specification.</li><li>Conduct testing of MES workflow and lead user acceptance tests.</li><li>Manage the deployment of MES workflow to the production environment.</li></ul>Job Type: ContractPay: $50.00 - $60.00 per hourWork Location: In person

Camstar MES Consultant

Baylor Scott & White Health

<div><h4 class="jobSectionHeader">About Us</h4>
Here at Baylor Scott &amp; White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:<ul><li>
We serve faithfully by doing what's right with a joyful heart.</li><li>
We never settle by constantly striving for better.</li><li>
We are in it together by supporting one another and those we serve.</li><li>
We make an impact by taking initiative and delivering exceptional experience.</li></ul><h4 class="jobSectionHeader">
Benefits</h4>
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott &amp; White Benefits Hub to explore our offerings, which may include:<ul><li>
Immediate eligibility for health and welfare benefits</li><li>
401(k) savings plan with dollar-for-dollar match up to 5%</li><li>
Tuition Reimbursement</li><li>
PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level.<h4 class="jobSectionHeader">
Job Summary</h4>
The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. This may include technical help, answering questions, registering new patients, and scheduling healthcare appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and provide information for the institution.<h4 class="jobSectionHeader">
Essential Functions of the Role</h4><ul><li>
Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.</li><li>
Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.</li><li>
Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage.</li><li>
Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.</li><li>
Accountable for calming upset customers by providing a composed and professional demeanor.</li><li>
Identifies and escalates priority issues for resolution.</li><li>
Documents all customer contacts and accurately processes various documents to ensure optimal service.</li><li>
Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.</li><li>
May need to ensure accurate creation of new accounts in the electronic medical record system, avoid duplicate accounts, and verify insurance coverage.</li><li>
Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.</li></ul><h4 class="jobSectionHeader">
Key Success Factors</h4><ul><li>
Experience in a call center, customer service, or healthcare setting is preferred. Should have a moderate understanding of general job aspects.</li><li>
Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette.</li><li>
Excellent data entry, numeric, data entry, and computer navigational skills.</li><li>
Knowledge of the patient portal is preferred.</li><li>
Knowledge of customer service values and practices is preferred.</li><li>
Knowledge of call center telephony and technology preferred.</li><li>
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries.</li><li>
Comfortable working in a fast-paced, constantly changing, and stressful environment.</li></ul><h4 class="jobSectionHeader">
Belonging Statement</h4>
We believe that all people should feel welcomed, valued and supported.
QUALIFICATIONS<ul><li>
EDUCATION - H.S. Diploma/GED Equivalent</li><li>
EXPERIENCE - Less than 1 Year of Experience</li></ul></div>

Contact Center Specialist

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