contact center consultant

NiCE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>
This is an exciting consulting position within the NiCE Value Realization Services (VRS) organization that is focused on owning our customers&rsquo; business case and driving increased adoption and value of the NiCE Workforce Management (WFM) solutions. The ideal candidate brings a strong mix consulting, and operations experience to be positioned strongly to lead customers through Contact Center transformations. The VRS Business Consultant utilizes domain expertise in the WFM domain to lead consulting projects, drive customers to realize full value in their investment, and increase solution adoption. This is accomplished by providing industry best practice guidance to ensure customer fully optimize their business process and maximize the full potential of the NiCE solution(s), building long-term relationships with customers as their trusted advisor, manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing mutually agreed upon strategy for business impact. Candidates should be well experienced to act as a leading voice in maturing our VRS methodology. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal &ldquo;direct-line&rdquo; authority and be effective working within a matrixed organization. The Business Consultant will have a high level of individual accountability to create customer ROI&rsquo;s, customer engagement renewals, business development, and support the successful growth of NiCE Value Realization Services.

How will you make an impact?
<ul><li>Owns our customer&rsquo;s Workforce Management Transformation Strategy.</li></ul>
<ul><li>Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE WFM solution(s).</li></ul>
<ul><li>Designs change strategy across people, process, and technology.</li></ul>
<ul><li>Builds long-term relationships with customers, becoming a trusted advisor.</li></ul>
<ul><li>Coordinates with Project Manager to align milestones and dependencies within project timeline.</li></ul>
<ul><li>Organizes and guides Application Business Consultants through program leadership.</li></ul>
<ul><li>Provides individual accountability toward assurance of customer value realization.</li></ul>
<ul><li>Identifies opportunities for additional engagements through service subscription renewals and business development.</li></ul>

Have you got what it takes?
<ul><li>Minimum of 5 years of business consulting experience supporting a contact center environment in the Workforce Management domain.</li></ul>
<ul><li>Experience with synchronous and asynchronous contact routing environments (including Back Office functions is preferred).</li></ul>
<ul><li>Responsible for successful delivery of contact center performance improvement via delivery of expert guidance and strong advisory best practice consulting within the Workforce Management domain.</li></ul>
<ul><li>Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption of NiCE solution(s) across the customer&rsquo;s organization.</li></ul>
<ul><li>Own and manage executive stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement.</li></ul>
<ul><li>Independently discover, identify, and create financial business cases with clear measurable business improvements to drive value of the NiCE solution(s) using benefit analysis models.</li></ul>
<ul><li>Establish business case mapping action items into the solution design and monitor progress toward delivering to the business success criteria.</li></ul>
<ul><li>Align launch strategy with business case, value priorities, and time to value requirements.</li></ul>
<ul><li>Develop and maintain relationships with customers to ensure highly satisfied, referenceable customers.</li></ul>
<ul><li>Expertly handle large scale Value Realization Services (VRS) customer engagements and deliver the VRS program to customers.</li></ul>
<ul><li>Provide strong proven WFM process expertise to guide customers through recommendations and guidance on best practices.</li></ul>
<ul><li>Provide input and engagement status into project plan with overlaying the VRS activities via NiCE and Customer Project Manager relationship.</li></ul>
<ul><li>Secure buy-in from different stakeholders (Internal and External), hold all parties accountable to agreed plan, and push on-time execution of action items.</li></ul>
<ul><li>Demonstrated experience with leading organizational change, creating governance teams and center of excellence processes.</li></ul>
<ul><li>Stay up to date with Industry standards and processes of Workforce Management and produce collateral, whitepapers etc. that help promote NiCE Value Realization Services.</li></ul>
<ul><li>Develop and deliver presentations consisting of strategic recommendations for business impact via NiCE solutions.</li></ul>
<ul><li>Develop two-to-five-year evolution roadmap for customer to measurable impact and support a cross-solution portfolio.</li></ul>
<ul><li>Support VRS growth via successful delivery, credibility and thought leadership leading to subscription renewals and identifying additional solution opportunities.</li></ul>
<ul><li>Deep and broad understanding of WFM solution(s) (NiCE WFM plus) and WFM processes.</li></ul>
<ul><li>Experience in business process improvement and Customer Success.</li></ul>
<ul><li>Must have proven ability to manage senior executive relationship (stakeholders), provide thought leadership, and gain strategic partnership independently and effectively.</li></ul>
<ul><li>Led contact center teams and demonstrated operational performance improvements with significant benefit.</li></ul>

What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</div><div> 
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Business Consultant, VRS, WFM

Data-Core System, Inc.

<div>Data-Core Systems, Inc. is a provider of information technology, consulting, and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities, and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise, and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit https://datacoresystems.com/. 
Our client is a roadway system, and as a part of their digital transformation, they are implementing a solution based on SAP BRIM &amp; Microsoft Dynamics CE. 
Data-Core Systems Inc. is seeking a Microsoft Contact Center Architect to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team. 
Roles &amp; Responsibilities:
<ul>
<li>Design and implement voice and contact center solutions, including Natural Language IVR, and agent-assist voice calls.</li>
<li>Migrate from on-prem contact center to a cloud-hosted contact center as a service provider in a PCI-compliant environment.</li>
<li>Plan, document, and support the configuration of contact center supporting solutions. 
Create detailed solution designs and documentation that support the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications.</li>
<li>Centralize contact center scripting, routing, recording, and integration with CRM and other systems.</li>
<li>Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices.</li>
<li>Develop and maintain detailed designs within the Cloud Network environment.</li>
<li>Design and implement PCI-compliant phone and contact center architecture.</li>
<li>Design and implement VDI agent architecture enabling and supporting the capabilities above.</li>
<li>Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions.</li></ul> 


Required Skills &amp; Experience:
<ul>
<li>Bachelor&rsquo;s degree in business management or information systems.</li>
<li>10+ years&rsquo; experience in designing, building, and managing high-volume contact centers is required.</li>
<li>1+ years&rsquo; experience with Microsoft&rsquo;s Dynamics Contact Center solution and Azure Communication Services is required.</li>
<li>1+ years&rsquo; experience with leveraging Copilot Studio or other AI engines for natural language voice bots and chatbots is required.</li>
<li>Experience in implementing passing context from IVR to the agent as part of designing an omnichannel contact center platform is required.</li></ul> 


We are an equal opportunity employer.</div>

Microsoft Contact Center Architect

Fortuity Calling

Contact Center Trainer Employer: Fortuity Employment Type: Full-time | On-site Pay Rate: $22 &ndash; $24/Hr. Location: Fortuity, 775 W. Broad St., Columbus, OH 43222 Position Overview We are seeking a reliable and engaging Contact Center Trainer to deliver onboarding and performance-readiness training for new hires. This role is responsible for facilitating instructor-led learning, reinforcing operational expectations, and preparing employees to successfully transition into production. The Trainer partners closely with Operations and Quality teams to ensure trainees understand procedures, meet performance standards, and provide a professional client experience. This position focuses on instruction, coaching, and learner support rather than staff supervision. Key Responsibilities Training Delivery &amp; Facilitation Facilitate instructor-led training for new hire onboarding, up-training, and refresher courses Deliver client-approved curriculum in an engaging, structured learning environment Reinforce policies, procedures, call handling expectations, and compliance requirements Demonstrate systems navigation and customer interaction techniques Answer trainee questions and provide clarification of processes and expectations Maintain classroom engagement and professionalism Coaching &amp; Performance Readiness Observe trainee performance during practice and nesting activities Provide individual coaching and constructive feedback Identify learning gaps and reinforce key behaviors Support trainees in meeting quality, attendance, and productivity expectations Partner with Quality and Operations teams to support readiness for production Document trainee progress and readiness milestones Training Support &amp; Continuous Improvement Assist in updating training materials and job aids Communicate trainee performance trends and knowledge gaps to leadership Participate in calibration and readiness discussions Support remediation and reinforcement sessions when needed Maintain accurate attendance, progress tracking, and training records Administrative Responsibilities Track trainee attendance and participation Complete required reporting and documentation Maintain organized classroom and training resources Follow compliance and audit documentation requirements The Ideal Candidate The ideal candidate is patient, organized, and comfortable presenting to groups in a structured learning environment. You communicate clearly, encourage participation, and help learners build confidence while reinforcing expectations and accountability. You are dependable, adaptable, and able to balance instruction with coaching in a fast-paced contact center environment. Qualifications High School Diploma or equivalent required; Associate or Bachelor&rsquo;s degree preferred 1+ years of training, coaching, or contact center experience required Experience presenting information to groups Strong verbal and written communication skills Ability to facilitate classroom training for extended periods Coaching and feedback skills Strong organizational skills and attention to detail Reliable attendance and professional accountability Ability to learn and explain technical processes Preferred Qualifications Proficiency with Microsoft Office (PowerPoint, Excel, Word) Familiarity with Banking, Healthcare, or Insurance environments Experience supporting new hire onboarding Experience tracking trainee performance metrics General computer proficiency and troubleshooting ability Work Environment Full-time, onsite role Fast-paced, production-driven contact center environment M-F 9:00 AM &ndash; 5:30 PM; schedule flexibility may be required based on operational needs Background &amp; Screening Requirements Because this role supports regulated financial services programs: Candidates must successfully pass a financial services background check, which may include criminal history, employment verification, and credit review Continued employment is contingent upon maintaining eligibility under banking compliance standards At Fortuity we believe in our people, and in doing good business for the good of our community. Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Contact Center Trainer

SCM Insurance Services

<div>
 
 Company
 
 
 
 ClaimsPro LP - International Programs Group
 
 
 Call Centre Specialist (Little Rock, Arkansas)
 
 
 IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
 
 
 
 We are seeking a Full Time Call Centre Specialist to join our team in Little Rock, Arkansas!
 
 
 
 
 Overview
 
 
 
 Reporting to the Claims Supervisor of our Storsmart Team, the Call Center Specialist is the first point of contact regarding new and existing claims.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Answer incoming calls for new claims
 </li>
 <li>
 Make outgoing calls for messages received regarding new claims
 </li>
 <li>
 Enter new claim information into the Storsmart website
 </li>
 <li>
 Messages examiner with information regarding existing claims
 </li>
 <li>
 Communicates with insureds and co-workers in a professional, positive and proactive manner.
 </li>
 <li>
 Work collaboratively across all internal departments.
 </li>
 <li>
 Adhere to all company and department personnel policies and procedures.
 </li>
 <li>
 Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
 </li>
 <li>
 Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma required; Bachelor&rsquo;s degree is preferred
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Good typing and spelling skills preferred
 </li>
 <li>
 Problem solver
 </li>
 <li>
 Strong communicator (verbal and written)
 </li>
 <li>
 Ability to multi-task and handle high volume of concurrent tasks
 </li>
 <li>
 Work collaboratively with others inside and outside the company
 
 
 </li>
 </ul>
 
 Environment/Working Conditions
 
 
 
 <ul>
 <li>
 Only US residents will be considered
 </li>
 <li>
 Dynamic environment with tight deadlines and changing priorities
 </li>
 <li>
 All prospective employees must pass a background check
 </li>
 <li>
 Remote working, but may be called into work in the office temporarily or permanently at any time
 
 
 </li>
 </ul>
 
 Hourly Rate of Pay: $17 USD per hour
 
 
 
 We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
 
 
 
 Unsolicited Outreach Statement &ndash; Recruitment Agencies
 
 
 
 SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
</div>

Call Centre Specialist (Little Rock, Arkansas)

Oncourse Home Solutions

<div>Who we Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that&rsquo;s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

At Oncourse Home Solutions (OHS), our Contact Center Sales Agents are the driving force behind our revenue growth and quality customer engagement. As the voice of our brand, you will proactively sell home warranty and energy related products through inbound and outbound sales calls&mdash;all while creating exceptional customer experiences. This is a fully in office role (Monday &ndash; Friday) in our Naperville, IL location. Our collaborative, energetic office environment is a key part of our culture and success.

We&rsquo;re hiring immediately and this isn&rsquo;t your typical call center sales role. Our performance-based commission structure rewards driven sellers who exceed goals while serving customers with integrity &mdash; the more you close the right way, the more you earn!

Why Join OHS?
<ul>
<li>Competitive salary complemented by a results driven commission structure.</li>
<li>A supportive, energetic team culture that celebrates success.</li>
<li>Clear career growth opportunities within a rapidly expanding company.</li>
<li>Recognition programs, coaching, and ongoing development to help you excel.</li>
</ul>
What You&rsquo;ll Do

Sales &amp; Customer Engagement:
<ul>
<li>Sell home warranty, protection plans, and energy related services to new and existing customers through inbound and outbound calls.</li>
<li>Identify customer needs and confidently recommend products that provide clear value.</li>
<li>Consistently meet and exceed daily, weekly, and monthly sales targets.</li>
<li>Use proven sales techniques including upselling, cross selling, outbound sselling, and objection handling.</li>
</ul>
Customer Experience &amp; Operations:
<ul>
<li>Deliver professional, consultative conversations that build trust and rapport.</li>
<li>Accurately document customer interactions, sales details, and follow-up actions in CRM systems.</li>
<li>Navigate multiple systems quickly while maintaining accuracy and strong attention to detail.</li>
<li>Collaborate with supervisors and coaches to continually improve performance, technique, and customer engagement.</li></ul> 


We&rsquo;re Excited if this is You:

Experience &amp; Skills:
<ul>
<li>2+ years of sales experience &mdash;in retail, contact center, or similar customer-facing environment.</li>
<li>Proven call center sales experience with service plans, home warranty products, or subscription-based offerings is highly valued.</li>
<li>Proven experience achieving or exceeding sales goals.</li>
<li>High energy, resilient, and motivated by earning commission.</li>
<li>Strong communication skills: verbal, written, and digital.</li>
<li>Comfortable following sales scripts, product guidelines, and structured workflows while maintaining a natural, customer-focused selling style.</li>
<li>Ability to multitask while maintaining accuracy and professionalism.</li>
<li>Drive revenue through high quality sales conversations (inbound &amp; outbound).</li>
<li>Follow standardized processes, scripts, and compliance guidelines.</li>
<li>Demonstrate strong product knowledge and articulate benefits effectively.</li>
<li>Maintain a thorough understanding of claims and transfer processes to support customer inquiries.</li>
<li>Adapt quickly to coaching, feedback, and changing priorities.</li>
</ul>
Nice to Have:
<ul>
<li>Contact center experience in a high-volume setting.</li>
<li>Familiarity with HVAC systems, home warranty products, or utility services.</li>
<li>Bilingual (Spanish).</li>
<li>Experience with CRM platforms such as Salesforce or HubSpot.</li>
<li>Track record of exceeding quotas in performance-driven environments.</li>
</ul>
Education:
<ul>
<li>Associates, High School Diploma or GED or equivalent experience required.</li>
</ul>
Computer Skills for the role:
<ul>
<li>Experience with CRM tools such as Salesforce or HubSpot (preferred)</li>
</ul>
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total well-being. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Join our SUPER Team and Enjoy Amazing Benefits!
<ul><li>Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.</li>
<li>Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.</li>
<li>401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.</li>
<li>Generous Paid Time Off: Take the time you need to recharge and relax.</li>
<li>Education Assistance Program: Invest in your growth and development with our support.</li>
<li>FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.</li>
<li>Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.</li>
<li>Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.</li>
</ul>
Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Competencies

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Drive for Results - Can be counted on to exceed goals.

Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.</div>

Advocate - Contact Center Sales and Service

Custom Truck One Source

<div>EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Summary
The Call Center Service Advisor will be part of the initial contact team for customers with technical and product issues as it relates to vocational trucks (chassis, lift, digger, crane, etc.). This role will be responsible for receiving inbound phone calls from customers, assisting in diagnosing issues over the phone, and working with the customer on a plan to fix the issue(s). This individual must have exceptional customer service aptitude and strong communication skills.
Essential Duties and Responsibilities<ul><li>
Timely answers inbound e-mails and phone calls related to service issues.</li><li>
Identifies problems and services by listening to customer's description of symptoms, clarifying description of problems.</li><li>
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.</li><li>
Communicate with parts department to determine and locate part numbers for units.</li><li>
Maintains primary communication channel with customer by providing timeline estimates, answering questions and concerns, arranging towing and temporary transportation, and communicating status updates to customer.</li><li>
Expectation to continually learn about products we carry. Training opportunities will be provided, but separate research and review may be required.</li><li>
Process invoices and payments for service repairs.</li><li>
Verifies warranty and service contract coverage by examining records and papers, explaining provisions.</li><li>
Contact fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.</li></ul>
Required Skills and Qualifications
Qualifications include:<ul><li>
Knowledge of aerial vehicles, equipment, and heavy &amp; light duty trucks</li><li>
Previous experience in a similar role</li><li>
Extremely detail oriented and accurate</li><li>
General mechanical aptitude and experience with parts required. Knowledge of hydraulic, heavy equipment, diesel truck and/or farm equipment preferred.</li><li>
This job requires &quot;people&quot; skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.</li><li>
Listening: Taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.</li><li>
Sharing information: Talk to others to convey information effectively.</li><li>
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.</li><li>
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.</li></ul>
Working Conditions<ul><li>
Able to work as scheduled with punctual attendance 8:00 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands.</li><li>
Majority of work performed in office setting.</li></ul>
Physical Requirements<ul><li>
Climbing of stairs.</li><li>
Sitting throughout an 8-10 hour day, and up to 50 hours per week.</li></ul>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
BENEFITS<ul><li>
401(k) with Employer Match</li><li>
Competitive Health Care</li><li>
Dental, Vision, and Life Insurance</li><li>
Paid Vacation, Sick and Holidays</li><li>
STD/ LTD</li><li>
Partner Discounts</li><li>
Investment in Employee Development</li></ul>
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

CALL CENTER SERVICE ADVISOR

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
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 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
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HBME - Contact Center Agent

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