contact center consultant

First Hawaiian Bank

<div><div><div><p><i>Join the First Hawaiian Bank &lsquo;ohana, where our culture flourishes with purpose. We prioritize the 3 C&rsquo;s &ndash; Caring, Character and Collaboration &ndash; ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.</i></p><p><i>
Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.</i></p><p>
Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you!</p><p>
First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers&rsquo; inquiries. You&rsquo;ll gain a foundational knowledge base to build a successful career in the banking industry.</p><p>
As a Service Consultant, you are the first line of communication for our internal and external customers. You&rsquo;ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service. You&rsquo;ll also have the opportunity to earn incentives based on your performance. Great opportunities for career growth! This position is located in the Kamehameha Industrial Center in Kalihi.</p><p><b>
Work Schedule:</b><br>
7:00 am - 7:00 pm, 7 days a week (shifts vary)</p><p><b>
Compensation:</b></p><p>
Pay range is $20.00 - $22.00/hr., commensurate with experience.</p><p><b>
Start date: </b>February 2026</p><p><b>
Work Arrangement:</b></p><p>
This role is an on-site work arrangement.</p><p><b>
Required Qualifications</b></p></div><ul><li>
High level of professionalism and customer-orientation, with strong verbal skills.</li><li>
Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.</li><li>
1-2 years customer service experience or comparable work experience in a retail, sales or financial environment</li><li>
Experience in Call Center environment desirable.</li><li>
Experience and comfort with computers and internet highly desirable.</li></ul><p></p><p><b><br>
Benefits:</b></p><p>
We proudly offer a comprehensive benefits program for all employees.</p><p><b>
We value you!</b></p><p>
At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!</p><p><i>
Are you interested in learning more about us? Come discover who we are by visiting our </i><i>LinkedIn</i><i>, </i><i>Instagram</i><i>, </i><i>Facebook</i><i> pages. Discover firsthand insights through our </i><i>Employee Spotlight</i><i> series, offering a glimpse into the daily lives of our valued team members</i></p><p><i>
If this position sounds like an ideal match, we invite you to apply so we can learn more about you.</i></p><p><i>
At First Hawaiian Bank, it all starts with YES!</i></p></div></div><p></p>

Call Center Service Consultant

Globe Call Centre(SMC-PRIVATE) Ltd

<p>Globe Call Centre is seeking an <b>experienced Call Centre Trainer</b> to conduct <b>paid, session-based training</b> for our team of call center agents. This role is ideal for a seasoned professional with a strong background in <b>international B2B support and sales</b>, who can deliver high-impact training without the commitment of a full-time position.</p><p><b>What We&rsquo;re Looking For:</b></p><ul><li>A call centre training expert with prior experience in <b>international B2B customer support and/or sales</b></li><li>Strong understanding of <b>professional communication standards</b>, call structure, objection handling, rapport building, and customer satisfaction techniques</li><li>Ability to design and deliver <b>engaging, practical training sessions</b> tailored to call centre environments</li><li>Confidence in coaching agents on <b>professional etiquette</b>, clarity, tone, and cultural sensitivity for global clients</li><li>Someone who is comfortable working as a <b>visiting trainer/consultant</b>, paid per session</li></ul><p><b>Responsibilities:</b></p><ul><li>Conduct structured training sessions for our call centre agents</li><li>Provide guidance on handling <b>international B2B calls</b> professionally and effectively</li><li>Offer real-time feedback, role-play exercises, and performance improvement strategies</li><li>Help enhance overall call quality, customer experience, and conversion skills</li><li>Collaborate with our leadership team to align training with operational needs</li></ul><p>Location: Plot no. 206, East Service Road, I 10/3, Islamabad.</p><p>Interested may send their resumes on &quot;hr@globe-call.com&quot;</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Call Centre Training Consultant

Renoway

<p><b>Job Description:</b><br/>We are looking for a motivated and well-organized <b>Call Center Specialist</b> to join our team at Renoway. The Call Center Specialist will be the first point of contact for potential clients, handling incoming leads from our website, social media, and advertising channels. The ideal candidate will have excellent communication skills and the ability to manage client interactions in a professional and friendly manner.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming calls, WhatsApp messages, and online inquiries from prospective clients</li><li>Qualify leads and collect essential project information</li><li>Schedule on-site visits for sales managers</li><li>Maintain CRM records accurately and ensure all client interactions are logged</li><li>Follow up with clients to confirm appointments and gather feedback after visits</li><li>Support the sales team in maintaining smooth client communication</li><li>Collaborate with marketing and sales teams to improve lead conversion</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in customer service or call center (experience in construction/renovation sector is a plus)</li><li>Excellent verbal and written communication skills in English (Russian or Arabic is a plus)</li><li>Strong interpersonal and client management skills</li><li>Ability to work in a fast-paced, team-oriented environment</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Highly organized with attention to detail</li><li>Important: Candidate must be able to commute daily to our office in Jumeirah Village Circle (JVC)</li></ul><p><b>Why Join Us:</b></p><ul><li>Be part of a fast-growing renovation company with exciting residential projects</li><li>Collaborative and supportive team culture</li><li>Competitive salary with potential for performance bonuses</li><li>Opportunities for career growth and professional development</li></ul><p><b>Job Type:</b> Full-time</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,500.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to commute daily to JVC?</li></ul>

Call Center Specialist - Interior Renovation Company

Medical Service Company

<div><div><div><b>At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).</b></div><br>
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<b>MSC is a 13 -Time recipient of the </b><b>prestigious</b><b> NorthCoast 99 Award as a Top Workplace to work!</b></div>
<div></div><div><b>MSC is a two-time recipient of the prestigious National HME Excellence Award for </b><b>Best Home Medical Equipment company in the US.</b></div>
<div></div><div><b>In addition, MSC is very proud to announce its debut on the </b><b>Inc. 5000</b><b> list in 2024, marking a significant milestone in our company's growth and success!</b></div>
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<div></div><div><div><div><div><b>Join Our Team!</b></div>
<div></div><div>We are excited to announce that we are hiring for a <b>full-time hybrid position</b>. Work in our office location on <b>Tuesdays, Wednesdays, and Thursdays</b>, and enjoy the flexibility of remote work on other days. <b>Benefits included!</b></div>
<div></div><div><b>Apply today</b> to become a part of our dynamic team!</div>
</div><div><ul><li>Competitive Pay</li>
<li>Advancement Opportunities</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>HSA Account w/Company Contribution</li>
<li>Pet Insurance</li>
<li>Company provided Life and AD&amp;D insurance</li>
<li>Short-Term and Long-Term Disability</li>
<li>Tuition Reimbursement Program</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Referral Bonus Program</li>
<li>Social Recognition Program</li>
<li>Employee Engagement Opportunities</li>
<li>CALM App</li>
<li>401k (with a matching program) / Roth IRA</li>
<li>Company Discounts</li>
<li>Payactiv/On-Demand Pay</li>
<li>Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays</li>
</ul></div><div><b><i>The Sleep Contact Center Specialist is responsible </i></b>for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.
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</div><div></div><div><div><b>Responsibilities and Duties:</b></div>
<div></div><ul><li>Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.</li>
<li>Handles inbound patient calls, utilizing listening skills to ensure patient&rsquo;s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.</li>
<li>Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.</li>
<li>Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.</li>
<li>Verify insurance coverage and previous DME history as required.</li>
<li>Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.</li>
<li>Utilize the scheduling system to manage appointment calendars and optimize the booking process.</li>
<li>Streamline the appointment booking process to minimize wait times and maximize efficiency.</li>
<li>Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.</li>
<li>Qualify insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.</li>
<li>Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.</li>
<li>Identifies complimentary products that may benefit the patient while providing additional information about the equipment.</li>
<li>Contact appropriate parties to obtain any missing information as necessary.</li>
<li>Input patient information and orders into system as necessary.</li>
<li>Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.</li>
<li>Excellent communication skills to interact with customers over the phone and provide support.</li>
<li>Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.</li>
<li>Strong problem-solving skills to identify and resolve customer issues effectively.</li>
<li>Proficient in explaining complex technical information in a clear and understandable manner.</li>
<li>Ability to accurately document patient and referral interactions, including issue descriptions, resolutions and follow up actions taken.</li>
<li>Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Ability to work effectively as part of a team, collaborating with other call center specialists, technicians, and healthcare professionals.</li>
<li>Willingness to share knowledge and support colleagues when needed.</li>
<li>Strong organizational skills to handle multiple customer inquiries and tasks simultaneously.</li>
<li>Ability to prioritize and manage time effectively to meet service level agreements and response time targets.</li>
<li>Perform other duties as assigned.</li></ul><br>
<div></div><div><b>Qualifications:</b></div>
<div><b>Education: </b>Graduate of an accredited high school.</div>
<div></div><div><b>Experience/Knowledge/Skills/Physical Requirements:</b></div>
<div></div><ul><li>Minimum of 1 year of progressively responsible customer service experience.</li>
<li>Customer oriented with excellent oral and written communication skills</li>
<li>Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)</li>
<li>Ability to organize and coordinate multiple tasks</li>
<li>Self Motivated/ Team Player</li>
<li>Works well independently and in a fast paced environment</li></ul></div></div></div>

Sleep Contact Center Specialist CSR

Rio Tinto

<div><p>Sr. Adviser - Contact Centre leads end-to-end contact centre operations, providing personalized support to global teams, resolving escalations, driving continuous improvement, and promoting RT3C values. They possess strong leadership skills, extensive knowledge of contact centre operations and HR processes, and expertise in managing teams and delivering exceptional customer service.</p><p></p><p>
What would you be responsible for:</p><p>
End to End Contact Centre:</p><p>
o Provide personalized assistance to global teams regarding employee support and payroll services related inquiries, concerns, or issues. Oversee questions, resolve payment discrepancies, and offer solutions to ensure customer satisfaction. o Ensure timely and satisfactory resolution of escalations or concerns related to various areas such as HR, payroll, policies, and processes o Act as a liaison between the contact center and the delivery partner o Prepare SOPs, standard responses, and FAQs o Represents the company professionally and participates in quality audits</p><p></p><p>
Continuous Improvement and Productivity:</p><p>
o Drive a culture of continuous improvement within the team, seeking to optimize processes, increase productivity, and reduce costs o Lead and facilitate brainstorming sessions and cross-functional discussions to generate ideas for process enhancements and implement successful initiatives o Track and measure the outcomes of improvement initiatives, quantifying efficiency gains and providing regular updates to stakeholders</p><p></p><p>
Leadership and Team Management:</p><p>
o Set performance expectations, conduct performance reviews, and provide coaching and development opportunities to team members o Foster a collaborative and inclusive team environment, promoting teamwork and knowledge sharing o Identify training needs for the contact center team and coordinate training programs to enhance their skills and knowledge o Support the recruitment and onboarding of new team members as needed</p><p></p><p>
Promote RT3C Values:</p><p>
o Promote and uphold the organization's values, including integrity, professionalism, and customer focus o Encourage a positive and inclusive work culture based on respect, collaboration, and continuous learning</p><p></p><p>
What experience, skills and qualifications are required:</p><p>
&bull; Bachelor&rsquo;s and associate degree in business, Computer / IT / Human Resources &bull; 8-13years of extensive experience in operations of the contact Centre, managing a team of analysts, and ensuring the delivery of exceptional customer service. &bull; Thorough knowledge of contact center operations, including call routing, workforce management, and quality assurance &bull; Manual Workforce planning &amp; skill-based call routing/monitoring experience &bull; Experience in conducting root cause analysis &bull; Strong managerial skills with the ability to effectively lead and motivate a team (incl. direct and indirect reports) &bull; Proven experience in back-office operations including Global Ops, Global HRSS, Ops Compliance, Transaction Services, etc. &bull; Strong knowledge of HR processes and systems, analytical and a continuous improvement mindset &bull; Excellent verbal and written communication skills and collaboration skills to work effectively in a collaborative, complex, and dynamic environment. &bull; Manual Work force planning &amp; skill-based call routing/monitoring experience &bull; Good knowledge &amp; understanding of SAP HR &amp; HR ticketing tools &bull; General understanding of HR Operating environment, including HR policies &bull; Knowledge of Erlang B &amp; Erlang C will be an added advantage. French Language requirement. Knowledge of any systems-Workday, ServiceNow, Webex, SAP.</p><p></p><p><b>
About Rio Tinto</b></p><p><br>
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.</p><p><br>
We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs &ndash; striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can&rsquo;t do it on our own, so we&rsquo;re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.</p><p></p><p><b>
Respect and Inclusion</b><br>
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At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds.<br>
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We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome &ndash; they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.</p></div><p></p>

Senior Adviser - HR Contact Centre

Digital Mitro Private Limited

<p><b>Web Consultant &ndash; Day Shift</b></p><p>We are looking for a proactive and confident <b>Web Consultant</b> to interact with business owners via phone and email and explain our company services. The ideal candidate should have strong communication skills and the ability to build client relationships.</p><p><b>Responsibilities:</b></p><ul><li>Communicate with business owners via calls and emails</li><li>Present company services and onboard new clients</li><li>Manage client relationships and address their requirements</li><li>Coordinate with senior team members for smooth operations</li></ul><p><b>Requirements:</b></p><ul><li>H.S. pass &amp; above (English medium mandatory)</li><li>Excellent communication skills in English</li><li>6 months&ndash;1 year experience in website process preferred</li><li>Immediate joiners or short notice candidates preferred</li><li>Freshers can apply</li></ul><p><b>Shift &amp; Schedule:</b></p><ul><li>Day Shift: 10:30 AM &ndash; 7:30 PM</li><li>Working Days: Monday to Saturday</li></ul><p><b>Job Type:</b></p><ul><li>Full-time, Permanent</li></ul><p><b>Work Location:</b></p><ul><li>In-person</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;12,000.00 - &#8377;25,000.00 per month</p><p>Work Location: In person</p>

Web Consultant / Telecaller / CCE / International Bpo-Day Shift

<p><b>Job Description:</b><br/>We are looking for a proactive and confident <b>Web Consultant</b> to interact with business owners via phone and email, providing clear information about the services offered by our organization. The ideal candidate should have strong communication skills and the ability to build and maintain client relationships.</p><p><b>Key Responsibilities:</b></p><ul><li>Communicate with business owners through calls and emails to present company services.</li><li>Oversee the sales process to attract and onboard new clients.</li><li>Work closely with senior team members to identify and manage risks.</li><li>Build and maintain strong, long-term client relationships.</li><li>Ensure clients&rsquo; needs are addressed promptly and effectively.</li><li>Encourage a positive and collaborative work environment.</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Minimum educational qualification: H.S. pass &amp; above (<b>English medium schooling is mandatory</b>).</li><li>Excellent verbal and written communication skills in English.</li><li>Minimum 6 months to 1 year experience in website process is preferred.</li><li>Candidates who can join immediately or within a short notice period will be given priority.</li></ul><p><b>Benefits:</b></p><ul><li>Fixed shift: <b>8:00 PM &ndash; 5:00 AM</b></li><li><b>Saturday &amp; Sunday fixed off</b></li><li>On-time salary</li><li>Job Types: Full-time, Permanent, Fresher-friendly</li></ul><p><b>Language Requirement:</b></p><ul><li>English (Required)</li></ul><p><b>Work Location:</b></p><ul><li>In-person</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;12,000.00 - &#8377;20,000.00 per month</p><p>Work Location: In person</p>

Web Consultant / Telecaller / CCE / International Bpo- Night Shift

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