contact center consultant

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
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 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

HSBC

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<div>
Some careers have more impact than others.</div><div></div><div> 
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div></div><div> 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><div></div><div> 
We are currently seeking an experienced professional to join our team in the role of GSC HBME CONTACT CENTER</div><div></div><div> 
Principal responsibilities
</div>Impact on the Business
<ul><li>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul> 
Customers / Stakeholders<ul><li>
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul> 
Leadership &amp; Teamwork<ul><li>
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul> 
Operational Effectiveness &amp; Control
<ul><li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
</li><li>Maintains HSBC internal control standards
</li><li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul><div> 
</div><div>Requirements</div><ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul><div></div> 
You&rsquo;ll achieve more when you join HSBC.<div> 
</div><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</div><div> 
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div> 
</div>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD*** 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

Contact Center - Middle East - HSBC GSC

Zaren Group

Merkez Ofisi Atak&ouml;y'de bulunan &#351;irketimize Frans&#305;zca bilen ve sat&#305;&#351; odakl&#305; bir ekiple &ccedil;al&#305;&#351;mak isteyen dinamik, enerjik ve m&uuml;&#351;teri odakl&#305; Call Center Sat&#305;&#351; Dan&#305;&#351;man&#305; ar&#305;yoruz. Frans&#305;zca dilinde ileti&#351;im kurabilen ve sat&#305;&#351; hedeflerine ula&#351;mada ba&#351;ar&#305;l&#305; olan profesyoneller ar&#305;yoruz.Maa&#351;+ Performans bazl&#305; prim sistemiyle &ccedil;al&#305;&#351;&#305;lacakt&#305;r.Foto&#287;rafs&#305;z CV'ler dikkate al&#305;nmayacakt&#305;r!Genel Nitelikler<ul><li>Frans&#305;zca dilinde ileri seviyede s&ouml;zl&uuml; ve yaz&#305;l&#305; ileti&#351;im becerisine sahip,</li><li>Sat&#305;&#351; ve pazarlama konusunda en az 1 y&#305;l deneyimli,</li><li>M&uuml;&#351;teri odakl&#305;, &ccedil;&ouml;z&uuml;m odakl&#305; ve ikna kabiliyeti y&uuml;ksek,</li><li>Telefonla sat&#305;&#351; yapma deneyimi olan,</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve &ouml;zdisiplinli,</li><li>MS Office konusunda bilgi sahibi,</li><li>Pozitif, enerjik, sonu&ccedil; odakl&#305; ve ikna edici ki&#351;ilik &ouml;zelliklerine sahip,</li><li>Tercihen call center veya sat&#305;&#351; destek alan&#305;nda deneyim sahibi.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbulda: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>Deneyim:<ul><li>sa&#287;l&#305;k turizmi: 1 y&#305;l (Zorunlu)</li><li>sat&#305;&#351;: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>Frans&#305;zca (Zorunlu)</li></ul>

FRANSIZCA CALL CENTER SATIŞ DANIŞMANI

Doha Bank

We are seeking a dynamic and results-driven Call Center Agent with a background in corporate banking to join our team.Must have a transferrable QID, experience in corporate banking in Qatar only.<ul><li>- Identify, target, and acquire new corporate clients to expand the company&rsquo;s customer base.</li><li>- Establish and maintain strong, long-term relationships with corporate clients through regular, face-to-face meetings and follow-up activities.</li><li>- Promote and sell corporate banking products and services, including loans, credit facilities, cash management, and other tailored financial solutions.</li><li>- Meet or exceed monthly, quarterly, and annual sales targets as set by the management.</li><li>- Conduct financial needs analysis for each client to provide appropriate solutions that align with their business objectives.</li><li>- Stay informed about industry trends, competitor activities, and market opportunities to provide valuable insights to clients and contribute to the strategic growth of the corporate banking division.</li></ul>Qualifications:<ul><li>Must have high school or bachelor&rsquo;s degree.</li></ul>Job Type: Full-timeExperience:<ul><li>Corporate banking: 1 year (Required)</li></ul>Work Location: In person

Call Center Agent with Corporate Banking Experience

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Senior Associate - Contact Centre | MAF Global Solutions | Global Solutions Egypt
 
 
 
 Role Summary
 
 
 
 The role will support the Members Services Manager on delivery of customer obsessed, best in class, effortless service across all tiers of the SHARE rewards programme at the Contact Centre. This includes the development of procedures, processes, recruitment, QA and close loop escalation management.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Active management of the SHARE Cairo - Egypt Contact Centre contracted services, responsible for provision of timely product and procedural updates to facilitate best in class customer experience.
 </li>
 <li>
 Work with the Manager on the evolution of service through all customer contact points, leveraging technology and training to deliver a seamless, first time resolution approach.
 </li>
 <li>
 Knowledge Management creation &amp; timely updates.
 </li>
 <li>
 Process creation, optimization, updates, customer journey re-engineering &amp; documentation.
 </li>
 <li>
 Work closely with counter party personnel at other SHARE contact centres align on process &amp; procedure, trainings, quality, launch of new products, SLAs, and KPIs .
 </li>
 <li>
 Provide access to BU systems, databases, whitelisting of websites required to service the customer
 </li>
 <li>
 Work closely with other internal departments to ensure complaints are resolved and enable seamless member experience.
 </li>
 <li>
 Definition &amp; process for outbound, upselling, cross selling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience in designing and implementing wide-scale training programmes
 </li>
 <li>
 Ability to work in a diverse, international company and able to work with multiple stakeholders and matrix managed teams.
 </li>
 <li>
 Experience of contact centre design and implementation
 </li>
 <li>
 English and Arabic verbal communication skills
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Senior Associate - Contact Centre

Foresters Financial

Contact Centre Advisor - 6 Month Contract Bromley, Kent £23,842 per annum (Pro rata)6 Month Fixed Term Contract Join a team that puts people first.At Foresters Financial UK, we're proud to deliver exceptional service to our members. As a Customer Service Administrator you'll play a key role in supporting our customers and field-based Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. What you'll be doing:<ul><li>Handling a high volume of inbound calls and enquiries with professionalism and care </li><li>Responding to customer correspondence via email and letter </li><li>Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries </li><li>Working closely with your team to meet service standards and deliver a seamless customer experience </li></ul>What we're looking for:<ul><li>A confident communicator with a strong telephone manner </li><li>Excellent written and verbal communication skills </li><li>Good computer literacy and attention to detail </li><li>A team player with strong organisational skills and the ability to prioritise effectively </li><li>Someone who enjoys investigating and resolving issues </li></ul>What we offer:<ul><li>£23,842 annual salary </li><li>Discretionary annual bonus dependent on your performance and company performance. </li><li>25 days holiday plus bank holidays </li><li>Contributory pension scheme. Company matches up to 5% </li><li>Life cover </li><li>Hybrid working after training (1 days/week from home) </li><li>Supportive team culture and opportunities to grow </li><li>Season Ticket Loan </li><li>1 days paid charitable workday </li><li>Employee Assistance Programme </li></ul>Working hours:35 hours per week, Monday to Friday. Start times vary weekly between 8:30-16:15 and 9:15-17:00. After a training period there will be the opportunity to work 1 day a week from home. Ready to make a difference?Apply now and be part of a team that values service, integrity, and community. About usForesters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we doWe help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Contact Centre Advisor - 6 Month Contract

Kreissparkasse München Starnberg Ebersberg

Aufgaben Profil Wir bieten Weil's um mehr als Geld geht. Ihre Zukunft bei der Kreissparkasse. Lust auf den nächsten Karriereschritt? Leitung ( w/m/d) BeratungsCenter in Planegg Ihre Aufaben - Ihre Verantwortung Sie sind Unternehmer vor Ort, Netzwerker und Stratege! . klicken sie bewerben, für die volle Stellenbeschreibung

Leitung (w/m/d) Beratungscenter Planegg

Search 10000+ Contact center consultant jobs near you this January. New roles added regularly across leading industries. Apply today.