contact center consultant

Ethics HR

<p><b>Description:</b></p><ul><li>Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support.</li><li>Configure and integrate contact center applications with CRM systems and other enterprise tools.</li><li>Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation.</li><li>Respond to and resolve technical incidents and problems related to contact center applications and telephony systems.</li><li>Monitor contact center performance metrics, analyze data, and identify areas for improvement.</li><li>Optimize systems to enhance call routing, reduce wait times, and improve customer experience.</li><li>Implement and maintain security measures for contact center systems, including access controls and compliance with data protection regulations.</li><li>Ensure adherence to industry standards and best practices in contact center operations.</li><li>Collaborate with cross-functional teams to integrate contact center solutions with other IT systems and applications.</li><li>Maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides.</li><li>Ensure correct adoption of policies and procedures to guarantee that the bank's business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of the Permanent Supervision system, compliance, operational risk &amp; workplace success guidelines whenever &amp; wherever possible</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree in computer science or a related major from a reputable university (Masters Preferred).</li><li>Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect).</li><li>Minimum 1 - 4 years of experience in a relevant role.</li><li>Proven experience in designing, implementing, and supporting contact center solutions, preferably in a complex enterprise environment.</li><li>Proficiency in telephony systems, IVR configurations, ACD setup, and CRM integration.</li><li>Fluency in English is a must.</li><li>Excellent communication and decision-making skills.</li></ul><p>Job Type: Full-time</p>

Contact Center Lead

<ul><li>Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support.</li><li>Configure and integrate contact center applications with CRM systems and other enterprise tools.</li><li>Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation.</li><li>Respond to and resolve technical incidents and problems related to contact center applications and telephony systems.</li><li>Monitor contact center performance metrics, analyze data, and identify areas for improvement.</li><li>Optimize systems to enhance call routing, reduce wait times, and improve customer experience.</li><li>Implement and maintain security measures for contact center systems, including access controls and compliance with data protection regulations.</li><li>Ensure adherence to industry standards and best practices in contact center operations.</li><li>Collaborate with cross-functional teams to integrate contact center solutions with other IT systems and applications.</li><li>Maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides.</li><li>Ensure correct adoption of policies and procedures to guarantee that the bank's business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of the Permanent Supervision system, compliance, operational risk &amp; workplace success guidelines whenever &amp; wherever possible</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in computer science, information technology, or a related field (Master's preferred) from a reputable university.</li><li>Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect).</li><li>Minimum 1 - 4 years of relevant experience.</li><li>Proven experience in designing, implementing, and supporting contact center solutions, preferably in a complex enterprise environment.</li><li>Proficiency in telephony systems, IVR configurations, ACD setup, and CRM integration.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Good understanding of IT policies, telecommunications security practices, access controls, and encryption.</li><li>Excellent problem-solving and troubleshooting skills for telecommunications-related issues.</li><li>Proficiency in telecommunications monitoring and management tools. &bull; Strong communication and interpersonal abilities.</li><li>Project management experience and proficiency in project management tools.</li><li>Ability to work effectively in a cross-functional team environment.</li><li>Attention to detail, and a commitment to delivering high-quality telecommunications services.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;20,000.00 - E&pound;45,000.00 per month</p>

Contact Centre Engineer

Douglas David Global ( private limited)

<p>We Are Hiring Agents for our call center (AB TECH)</p><p>Call Center Representative Projects</p><p>The Resource Management HR</p><p>AB TECH SOLUTIONS (PVT)</p><p>Responsive Employer</p><p>Need Fresher and Experienced Staff for call center. (Male and Female)</p><p>We require Call Center Representative in Lahore for our international USA Campaign.</p><p>Due to our continuous business expansion we are looking for call Center Agents for USA Inbound or outbound campaigns. Agents with good communication skills and good confidence level.</p><p>1- Strong command over.</p><p>2- Spoken - English with having good. . .</p><p>3- Able to work in night shift 8:00 pm to 5:00 am</p><p>4- To be successful you will need to possess:</p><p>5- Able to meet monthly targets.</p><p>6- Qualification required for this job is from inter to master level.</p><p>7- Be punctual.</p><p>8_ CV MUST_</p><ul><li>Contact : 0306 6812213</li><li>Contact : +447438198596</li><li>Location : Gulberg Lahore</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Call center Digital Marketing Tech Solution

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Contact Center Manager</b>, you'll be the key point of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a blend of operational oversight and strategic project management, where you'll drive improvements to achieve a better service quality.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, quality and financial perspective</li><li>
Together with Planning &amp; Monitoring team, actively monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need</li><li>
Periodically meeting with vendors and getting feedback for improvement areas</li><li>
Tracking agent, vendor CSAT and quality scores</li><li>
Developing projects for improving inbound operations to achieve better service quality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor's or Master&rsquo;s Degree in Engineering, Management, Business, or related fields preferred</li><li>
Extensive experience in Customer Service departmant</li><li>
Fluent in English communication, both written and verbal</li><li>
Strong leadership to manage in-house and outsourced teams</li><li>
Clear communicator with excellent verbal and written skills</li><li>
Strategic and analytical, with a focus on performance and KPIs</li><li>
Customer-focused and committed to service excellence</li><li>
Problem-solver with the ability to act quickly and effectively</li><li>
Relationship builder with vendors and cross-functional teams</li><li>
Adaptable in a fast-paced, changing environment</li><li>
Process-oriented with attention to detail</li></ul></li></ul></div></div><br>
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What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Contact Center Manager (Saudi Nationals Only)

Zaren Group

<p>Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede ROMENCE bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz.<br/>Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.</p><p><b>Aranan Nitelikler</b></p><p>Diksiyonu d&uuml;zg&uuml;n,</p><p>G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,</p><p>&#304;leti&#351;imi kuvvetli,</p><p>Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,</p><p><b>&#304;&#351; T&uuml;r&uuml;</b>: Tam zamanl&#305;</p><p><b>Dil:</b></p><ul><li><b>ROMENCE</b></li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Romence Call Center Satış Temsilcisi

<p>Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede &#304;TALYANCA bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz.<br/>Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.</p><p><b>Aranan Nitelikler</b></p><p>Diksiyonu d&uuml;zg&uuml;n,</p><p>G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,</p><p>&#304;leti&#351;imi kuvvetli,</p><p>Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,</p><p><b>&#304;&#351; T&uuml;r&uuml;</b>: Tam zamanl&#305;</p><p><b>Dil:</b></p><ul><li><b>&#304;TALYANCA</b></li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

İtalyanca Call Center Satış Temsilcisi

<p>Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede ALMANCA bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz.<br/>Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.</p><p><b>Aranan Nitelikler</b></p><p>Diksiyonu d&uuml;zg&uuml;n,</p><p>G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,</p><p>&#304;leti&#351;imi kuvvetli,</p><p>Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,</p><p><b>&#304;&#351; T&uuml;r&uuml;</b>: Tam zamanl&#305;</p><p><b>Dil:</b></p><ul><li><b>ALMANCA</b></li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

Almanca Call Center Satış Temsilcisi

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