contact center director

Big Fish Recruitment

The Role
 We are currently seeking an experienced Contact Center Supervisor for one of our clients in Saudi Arabia which is one of the leading urban destinations in the Kingdom. The role is based in Mekkah. The Contact Center Supervisor is to lead, coach, and manage a team of Contact Center Agents responsible for handling inbound and outbound visitor interactions through phone, chat, email, and social media. The Contact Center Supervisor ensures service excellence, adherence to performance standards, and optimal team productivity while maintaining a positive work environment that supports continuous improvement and a superior visitor experience.
 
Requirements
 Qualifications, Skills & Competencies Education & Certification - Minimum: Bachelor’s Degree in Business Administration, Tourism, Hospitality, Communications, or a related field. - Preferred: Certification in Contact Center Management, Customer Experience, or Leadership Training. Experience - 3–5 years of experience in a contact center environment, with at least 2 years in a supervisory or team lead role. - Proven experience managing inbound and outbound teams, preferably within tourism, hospitality, or destination services. - Hands-on experience with Contact Center and CRM software (e.g., Cisco, Genesys Salesforce, Zendesk ). Technical Skills - Strong working knowledge of CRM systems, call routing, and reporting dashboards. - Proficient in MS Office Suite (Excel, PowerPoint, Word, Outlook). - Ability to interpret analytics and performance data.
 
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Contact Center Supervisor

Tabby | تابي

<div>
 
 Department:
 
 Customer Support Ops
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Romans Solovjovs
 
 
 
 Compensation:
 
 ر.س17,500 - ر.س22,500 / month
 
 
 
 Description
 
 
 
 
 Tabby
 
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 
 
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 
 
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 
 
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 
 
 We are looking for a
 
 high-impact Operations Manager
 
 to drive excellence in our customer service operations in KSA. This role is
 
 critical
 
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 
 
 As a
 
 strategic leader
 
 , you will work alongside the Head of the Contact Center to implement
 
 scalable
 
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 
 key performance metrics
 
 and setting new standards for customer satisfaction.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
 </li>
 <li>
 Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
 </li>
 <li>
 Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
 </li>
 <li>
 Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
 </li>
 <li>
 Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
 </li>
 <li>
 Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
 </li>
 <li>
 Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
 </li>
 <li>
 Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
 </li>
 <li>
 Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
 </li>
 <li>
 Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5&ndash;7 years of experience in customer service, including at least 2 years as an Operations Manager overseeing inbound teams and driving performance improvements.
 </li>
 <li>
 Deep expertise in customer service principles, contact center operations, and customer experience management.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration or a related field.
 </li>
 <li>
 Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
 </li>
 <li>
 Bilingual fluency in English and Arabic (both written and verbal).
 </li>
 <li>
 Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
 </li>
 <li>
 Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
 </li>
 <li>
 Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
 </li>
 <li>
 In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
 
 
 
 </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>

Customer Service Operations Manager - Contact Center - Saudi National

Chalhoub Group

The Associate People Partner is responsible for the full execution of HR administrative activities, including requisition management, employee data maintenance, cost center alignment, and reporting support. The role also assists with non-critical employee relations matters and works closely with Group HR s Centers of Expertise to ensure operational alignment and HR excellence. Key Responsibilities: <ul> <li>Own and execute core HR administrative processes, including launching requisitions and managing internal transfer workflows.</li> <li>Coordinate and collaborate with Group HR s Centers of Expertise (e.g., People Experience, Rewards, etc.) to support cross-functional HR initiatives.</li> <li>Maintain accurate and up-to-date records of organization charts, payroll information, and cost center/budget allocations.</li> <li>Monitor and follow up on the completion of performance goals, workforce budgeting activities, and other key HR processes in collaboration with the People Partner or Director of People.</li> <li>Assist in consolidating and tracking People Strategy metrics in coordination with the People Analytics team.</li> <li>Act as a secondary point of contact for minor employee relations matters, escalating as needed under the guidance of the People Partner.</li> <li>Prepare and support the delivery of ad-hoc HR reports and dashboards, as requested by the People Partner or Director of People.</li> </ul> <ul> </ul>

Associate - People Partner, Fashion

HRPSP - Your Strategic HR Partner

We Are Hiring &ndash; Director &amp; Deputy DirectorLocation: IslamabadJoin a Leading Public Service Organization &amp; Shape Citizen-Centric OperationsA prestigious public service organization is seeking dynamic, results-driven leaders to manage and enhance operations at its Public Service Center in Islamabad. If you have strong leadership capabilities and experience in managing complex operational environments, this is an excellent opportunity to make a meaningful impact.Available Positions<ul><li>Director &ndash; 01 Position</li><li>Deputy Director &ndash; 02 Positions</li></ul>Eligibility CriteriaDirector<ul><li>Minimum Master&rsquo;s degree in Management, Public Administration, or a related field</li><li>Proven experience in leading large-scale operations</li><li>Strong strategic planning, decision-making, and coordination skills</li><li>Ability to effectively oversee multiple departments and functions</li></ul>Deputy Director<ul><li>Minimum Bachelor&rsquo;s degree in Management, Public Administration, or a related field</li><li>(Master&rsquo;s degree preferred)</li><li>5&ndash;7 years of experience in operations management or public service</li></ul><ul><li>Strong ability to supervise teams, assign tasks, and monitor performance</li><li>Excellent communication, analytical, and reporting skills</li></ul>Key ResponsibilitiesDirector<ul><li>Oversee and direct Public Service Center operations within delegated authority</li><li>Allocate responsibilities and ensure smooth operational workflows</li><li>Supervise citizen reception and service delivery mechanisms</li><li>Evaluate performance of service-providing institutions within the center</li><li>Submit proposals for operational improvements and staff recognition/disciplinary actions</li><li>Prepare reports, reference documents, and official correspondence</li><li>Ensure efficient utilization of resources</li><li>Act on behalf of senior leadership during absence, when required</li></ul>Deputy Director<ul><li>Manage daily center operations with a focus on efficiency and transparency</li><li>Supervise service evaluations and ensure compliance with policies and procedures</li><li>Handle official correspondence, applications, and citizen queries</li><li>Prepare reports, recommendations, and proposals for senior management</li><li>Ensure optimal resource utilization and effective team coordination</li></ul>What We Offer<ul><li>Market-Competitive Salary</li><li>Opportunity to work in a high-impact public service environment</li><li>Professional growth and leadership exposure</li></ul>Job Type: Full-timeWork Location: In person

Director & Deputy Director (Public Service Operations )

Prime Healthcare Services

<div>Overview:
<div></div><div>
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Shasta Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.</div><div></div><div> 
Shasta Regional Medical Center is a 226-bed acute care facility serving Northern California. The hospital offers a comprehensive range of services. Shasta Regional Medical Center is one of the nation&rsquo;s 50 Top Cardiovascular Hospitals recognized by Watson Health and holds an &lsquo;A&rsquo; Grade from Leapfrog Group, the nation's premier advocate of transparency in health care. The hospital is Joint Commission Certified for Stroke, Hip/Knee and Diabetes. They are a Five Star recipient for treatment of heart failure, respiratory failure and is named among the top 5% in the nation for patient safety. Shasta Regional Medical Center delivers patient-centered healthcare with compassion, dignity and respect for every patient and their family. For more information, visit www.shastaregional.com.</div> 
<div></div>
Responsibilities:
<div>
The Clinical Supervisor supports administrative responsibility for the department service functions and works collaboratively with the unit Director and/or Manager. In the absence of the unit Director and/or Manager, the Clinical Supervisor may assume the administrative scope of the unit assigned. Develops and implements departmental plans, including performance improvement activities and compliance with current federal and/or state regulations. The Clinical Supervisor prepares, conducts and/or oversees department(s) orientation and training of personnel. Communicates with staff, physicians, and administration both written and verbally. The Clinical Supervisor is responsible and accountable for the quality of staff and functions during their shift. Assists the Department Director in the daily operation of the unit, directing, supervising, and evaluating personnel, ensuring the proper use of time, equipment, and staff. Ensure the efficient functions of the department. Performs direct patient care, only as needed, within the scope practice. Continually assess care and direct staff to make immediate changes in the plan of care.</div>
Qualifications:
<div>
EDUCATION, EXPERIENCE, TRAINING</div><div></div><div> 
1. Current and valid state RN License 
2. Current BLS (AHA) upon hire and maintain current. 
3. Current ACLS (AHA) 30 days upon of hire and maintain current for ER, ICU and Telemetry. 
4. Bachelor Degree in Nursing (BSN) preferred. RN-C within 2 years of hire preferred.
 
5. PALS within 30 days of hire for units that admit pediatric patients</div> 
<div></div>
Pay Transparency:
<div>
Shasta Regional Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $43.26 to $71.10. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.</div> 
<div></div>
Employment Status: Full Time Shift: Nights Equal Employment Opportunity:
<div>
We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf</div> 
<div></div>
Privacy Notice:
<div>
Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf</div></div><div></div>

Clinical Supervisor (RN) - ICU

THE CLASSIC CENTER

<div>Join our team and support the arts and community at The Classic Center Cultural Foundation! This part-time position averages about 25 hours per week. As The Classic Center Cultural Foundation Administrative Assistant, you&rsquo;ll provide essential clerical and administrative support, manage purchase orders and invoicing, assist with member services, and help coordinate events and communications.

What You&rsquo;ll Do:
<ul>
<li>Handle daily administrative tasks and support the Executive Director.</li>
<li>Serve as a point of contact for members and internal teams.</li>
<li>Maintain records, assist with marketing, and help with budget and billing.</li>
</ul>
What We&rsquo;re Looking For:
<ul>
<li>High school diploma or equivalent; hospitality or entertainment studies a plus.</li>
<li>Administrative experience preferred, but not required.</li>
<li>Strong communication and computer skills.</li>
</ul>
Make a difference in Athens, GA, and gain valuable experience in a dynamic, supportive environment! 


The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check. 
The Classic Center's EOE Statement 

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities. 
The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Administrative Assistant

The Lamb Center

About The Lamb Center (www.thelambcenter.org)The Lamb Center (TLC) is a daytime drop-in shelter for individuals experiencing homelessness in Fairfax, VA. It provides a variety of services free of charge to guests, including breakfast, lunch, showers, laundry, Bible study, case management, AA meetings, a nurse practitioner clinic, a dental clinic, and more. TLC is a Christian, ecumenical community of faith that partners with local churches, public agencies, and other organizations committed to serving our unhoused neighbors with dignity and compassion.About the Assistant Director of Strategic Communications The Assistant Director of Strategic Communications will lead the development and execution of a comprehensive communications and engagement strategy that advances the Lamb Center&rsquo;s mission and amplifies the impact of its ministry. This role is responsible for communicating the Center&rsquo;s work and outcomes through effective management of digital and print channels, including the website, social media, and email marketing. The individual will serve as the primary staff lead for the Center&rsquo;s Community Engagement Taskforce, coordinating with key community partners, stakeholders, and supporters to strengthen relationships, visibility, and alignment with the Center&rsquo;s mission.The ideal candidate will have exceptional writing and editing skills, a strong understanding of major social media platforms, and a passion for mission-driven storytelling. This full-time, exempt, and hybrid position collaborates closely with the Director of Development and reports to the Executive Director. Successful candidates will fully support the mission, vision, and values of the Lamb Center.Roles and Responsibilities<ul><li>Develop and execute a strategic communications and engagement plan aligned with the Lamb Center&rsquo;s mission and priorities</li><li>Lead creation and dissemination of compelling, mission-driven content across digital and print channels, including the website, social media, email, and collateral materials</li><li>Ensure consistent messaging, voice, and brand alignment across all communications</li><li>Design and support external engagement efforts with key community partners, stakeholders, and supporters&mdash;serving as the primary staff lead for the Community Engagement Taskforce&mdash;and actively collaborate with communications counterparts at partner agencies to coordinate joint messaging, develop and distribute shared press releases, and strengthen aligned public outreach</li><li>Manage media relations, including press outreach, inquiries, and leadership preparation as needed</li><li>Produce weekly social media posts, monthly e-newsletters, and semiannual appeals</li><li>Collaborate closely with the Director of Development to support fundraising, donor engagement, and stewardship communications</li><li>Manage communications consultants and vendors to ensure quality, timeliness, and alignment with organizational goals</li><li>Monitor performance metrics and adjust strategies to improve reach, engagement, and effectiveness</li><li>Collaborate with program staff to gather stories, data, and insights that inform communications and outreach efforts</li><li>Other duties as assigned</li></ul>Qualifications for Communications Manager<ul><li>2-3 years nonprofit experience</li><li>7+ years of progressive experience working in a strategic communications role</li><li>Superior written and verbal communication skills</li><li>Strong graphic design skills</li><li>Direct community engagement experience</li><li>Excellent organizational and project management skills and ability to meet deadlines</li><li>Ability to work both strategically and hands-on</li><li>Capable of working well with a team as well as independently</li><li>Demonstrated experience managing digital communications channels including WordPress, social media, and email marketing</li></ul>Working Conditions and Physical Requirements<ul><li>Ability to sit or stand for long periods</li><li>Ability to lift items weighing 10-20 pounds</li><li>Ability to operate standard office equipment and keyboards</li><li>Occasional exposure to loud, hectic environment and possible contact with individuals in crisis who may not be attentive to basic personal hygiene, health, and safety practices</li></ul>Benefits<ul><li>This full-time position offers generous medical, dental, and retirement benefits</li><li>Annual wellness allowance</li><li>Paid leave</li><li>Supportive work environment</li><li>Sign-on bonus</li></ul>Job Type: Full-timePay: $75,000.00 - $85,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Tuition reimbursement</li></ul>Experience:<ul><li>nonprofit: 2 years (Preferred)</li></ul>Work Location: Hybrid remote in Fairfax, VA 22031

Assistant Director of Strategic Communications

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