contact center director

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
Are you looking for an exciting new challenge? IntouchCX is looking for you!
<br><br>
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
<br><br>
We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
<br><br>
As Director of Operations, You Will…
<br><br>
<ul>
<li>Drive “best practices” in all areas of responsibility</li>
<li>Ensure proper planning, staffing, training and development is achieved across all teams</li>
<li>Be responsible for ramp-up drives and goals</li>
<li>Create action plans for continuous growth and improvement, business development and client satisfaction</li>
<li>Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service</li>
<li>Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes</li>
<li>Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture</li>
<li>Motivate and inspire teams, while building trusting relationships throughout the organization</li>
<li>Develop and execute motivational incentives on the floor</li>
<li>Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations</li>
<li>Maintain close auditing cadence through reporting, observations and personal contact</li>
<li>Work directly with Operations Workforce Optimization teams to deliver client staffing requirements</li>
</ul>
As Director of Operations, You Have…
<br><br>
<ul>
<li>Post-secondary diploma or degree with a major in Business</li>
<li>7 - 9 years of experience in contact center leadership, including managing cross-functional teams</li>
<li>5 years of relevant experience in client relationship management</li>
<li>Experience in analyzing/influencing profit & loss statements and performing cost analysis</li>
<li>Experience with maintaining and developing operational statistics, financial management information and results reporting</li>
<li>Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments</li>
<li>Excellent organizational and time management skills with the ability to work under tight deadlines</li>
<li>The ability and motivation to meet program and internal business KPIs</li>
<li>The ability to implement change and innovation throughout teams</li>
</ul>


Director of Operations

Positive Impact Health Centers

<div>
 Job Type
 <br/>
 <br/>
 Full-time
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.
  <br/>
  <br/>
 </strong>
 <strong>
  What makes us different? We offer our employees the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 Health Wellness day per quarter
  </li>
  <li>
   Parental Leave
  </li>
  <li>
   Free parking at our locations/bus line accessibility
  </li>
  <li>
   Competitive Salary &amp; Benefits
  </li>
  <li>
   Automatic 3% Safe Harbor &amp; 2% Profit Sharing (Retirement Program)
  </li>
  <li>
   100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents
  </li>
  <li>
   Credit Union
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Positive Impact Health Centers
 </strong>
 (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that individuals with HIV have access to medical, pharmacy, dental, behavioral health, and social services, providing the best opportunity for patients to achieve high-quality health outcomes.
 <br/>
 <br/>
 <strong>
  JOB SUMMARY:
 </strong>
 The Medical Contact Center Manager will build and lead our patient access and communication hub. This role will oversee the launch, daily operations, and continuous improvement of our first contact center, ensuring patients experience timely, compassionate, and efficient support at every touchpoint. The Manager will lead and develop a high-performing team, implement best-in-class workflows and technologies, and partner closely with clinical and administrative departments to optimize scheduling, patient inquiries, and overall access to care. The ideal candidate combines strong leadership, operational expertise, and a patient-centered mindset to drive performance, quality, and an exceptional patient experience.
 <br/>
 <br/>
 <em>
  <strong>
   This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  ESSENTIAL FUNCTIONS:
  <br/>
  <br/>
 </strong>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conducts Quality Assurance activities (e.g., call monitoring, guidance, database analysis) which focuses on the continuous development of the consistency in compliance and accuracy of both verbal and written communications.
  </li>
  <li>
   Utilizes tools to monitor patient calls and ensures team is providing excellent customer service.
  </li>
  <li>
   Demonstrates the ability to organize, manage and prioritize assigned work tasks
  </li>
  <li>
   Delivers efficient time management strategies when performing medical information activities following all required legal compliance standards.
  </li>
  <li>
   Ensures new hire training is comprehensive, up to date and completed within defined timelines, resulting in an employee&rsquo;s ability to work independently.
  </li>
  <li>
   Responsible for providing quality customer support through active listening, patience, empathy, and problem-solving skills even through complex situations
  </li>
  <li>
   Monitors call volume and related activities on a consistent basis; provides management with periodic reports to facilitate staffing/process decisions.
  </li>
  <li>
   Facilitates and assists team with key projects for the group and coordinates with interdisciplinary partners as required.
  </li>
  <li>
   Collaborates with other departments, including clinical staff, IT, and administrative teams, to streamline processes and enhance overall efficiency; Participate in interdisciplinary meetings and committees to drive process improvements and enhance patient outcomes.
  </li>
  <li>
   Oversee the day-to-day operations of the medical contact center, including managing incoming calls, emails, and other forms of communication.
  </li>
  <li>
   Lead and manage a team of contact center agents, providing guidance, support, and training as needed.
  </li>
  <li>
   Develop and implement policies, procedures, and protocols to ensure the highest quality of service delivery.
  </li>
  <li>
   Utilize strong leadership abilities to foster a positive work environment and promote teamwork and collaboration among contact center staff.
  </li>
  <li>
   Monitor and evaluate contact center performance metrics, such as call volume, response times, and customer satisfaction, and implement strategies for continuous improvement.
  </li>
  <li>
   Ensure compliance with HIPAA regulations and other relevant healthcare standards and guidelines.
  </li>
  <li>
   Handle escalated patient inquiries and complaints in a professional and timely manner.
  </li>
  <li>
   Provide regular reports and updates to senior management on contact center performance and key metrics.
  </li>
  <li>
   Stay informed about developments in healthcare technology, communication systems, and contact center best practices, and make recommendations for implementation as appropriate.
  </li>
  <li>
   Supervise, mentor, and empower a team of contact center agents to deliver high-quality service to patients and healthcare providers. Provide ongoing training, coaching, and performance feedback to ensure the team meets or exceeds performance goals.
  </li>
  <li>
   Manage all aspects of the medical contact center, including call routing, appointment scheduling, patient triage, and follow-up communication. Monitor call volume, response times, and service levels to ensure optimal performance and patient satisfaction.
  </li>
  <li>
   Champion a patient-centered approach to care delivery, ensuring that all interactions with patients and their families are conducted with empathy, professionalism, and respect. Address patient inquiries, concerns, and complaints promptly and effectively, escalating issues as needed to achieve resolution.
  </li>
  <li>
   Develop and implement strategic plans and initiatives to optimize the efficiency and effectiveness of the medical contact center operations.
  </li>
  <li>
   Maintain strict confidentiality guidelines, regarding all clients, conversations , referrals of work and information, based on PIHC&rsquo;s policies and procedures.
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent communication, interpersonal, and conflict resolution skills, with a demonstrated ability to interact effectively with diverse stakeholders.
  </li>
  <li>
   Experienced in working with culturally diverse populations
  </li>
  <li>
   Must have strong computer system skills.
  </li>
  <li>
   Must have ability to work in a fast-paced environment and attention to detail
  </li>
  <li>
   Ability to work as a team member and lead the Contact Center Team.
  </li>
  <li>
   Proficiency in Microsoft Office Suite and other relevant software applications.
  </li>
  <li>
   Experience with call center technologies and relevant EHR databases.
  </li>
  <li>
   Flexible, and detail-oriented, with a positive attitude, and a strong ability to multitask, prioritize projects, and communicate at all levels within the company.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional degree or certification in nursing, public health administration, health care administration, business administration, or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of five (5) years of clinical experience in various healthcare settings
  </li>
  <li>
   Prefer at least two (2) years of experience in a leadership or management role within a contact center or customer service environment.
  </li>
  <li>
   Maintain current licensure, as well as current CPR
   <br/>
   <br/>
  </li>
 </ul>
 Salary Description
 <br/>
 <br/>
 $55,000 - $70,000
</div>


Contact Center Manager

Truliant Federal Credit Union

<div><p>Truliant&rsquo;s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.</p><p></p><p>
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.</p><p></p><div><b>
Purpose of the Job</b></div><div><div><div><div><div><div><div><div><div><p>
The Vice President Contact Center provides strategic and operational leadership for Truliant&rsquo;s omni‑channel contact center, with a strong focus on AI‑enabled member experience, digital engagement, and operational efficiency.</p><p></p><p>
This role is responsible for setting and executing the future‑state vision of the contact center across voice, web chat, email, and SMS, while ensuring an exceptional, consistent, and secure member experience. A key priority of this position is leading the adoption of artificial intelligence to enhance agent performance, improve member satisfaction, optimize capacity, and reduce cost to serve, while ensuring responsible, compliant, and transparent use of AI technologies.</p><p></p><p>
As a member of the Senior Management Team (SMT), the VP plays a critical role in advancing Truliant&rsquo;s mission of meeting the financial needs of its member‑owners through scalable, data‑driven, and technology‑enabled service delivery.</p><p></p><p><b>
Essential Functions and Responsibilities</b></p><ul><li><p>
Serves as a member of the Senior Management Team (SMT), contributing to enterprise strategy and long-term planning related to member experience, service delivery, and digital transformation.</p></li><li><p>
Defines and executes the contact center vision and roadmap, aligning people, process, technology, and data with overall member access and growth strategies.</p></li><li><p>
Establishes governance, policies, and performance frameworks to ensure regulatory compliance, operational resilience, data security, and ethical AI use.</p></li><li><p>
Leads the design, implementation, and optimization of AI capabilities, including virtual assistants, agent assist tools, intelligent routing, predictive analytics, and automation.</p></li><li><p>
Manages the transition from voice-first to digital-first member interactions while ensuring seamless escalation to live agents.</p></li><li><p>
Partners with IT, Digital, Data, Risk, and Compliance teams to deploy AI technologies that improve efficiency while maintaining trust and transparency.</p></li><li><p>
Defines and monitors success metrics for AI and operational performance, including containment, handle time, quality, productivity, and member satisfaction.</p></li><li><p>
Oversees day-to-day contact center operations across all channels, ensuring service levels, quality standards, and KPIs are consistently achieved.</p></li><li><p>
Drives performance across key metrics, including service level, member satisfaction, quality, productivity, attrition, digital adoption, first contact resolution, and cost to serve.</p></li><li><p>
Leverages analytics and insights to optimize staffing models, scheduling, workflows, and channel mix.</p></li><li><p>
Ensures a consistent, high-quality, bilingual (English/Spanish) member experience across all contact center touchpoints.</p></li><li><p>
Provides executive oversight of contact center platforms and partners, including Genesys Cloud CX and its AI and analytics capabilities.</p></li><li><p>
Manages vendor relationships, including evaluation, negotiation, and contract oversight to support scalability, innovation, and cost efficiency.</p></li><li><p>
Stays current on emerging technologies, AI trends, and best practices to continuously improve performance and member outcomes.</p></li><li><p>
Develops and manages the contact center budget, including operating expenses, technology investments, and vendor costs.</p></li><li><p>
Owns financial and operational performance, identifying risks, barriers, and opportunities while ensuring ROI and long-term sustainability.</p></li><li><p>
Builds and leads a high-performing leadership team, driving change management and successful adoption of new technologies and processes.</p></li><li><p>
Fosters a culture of continuous improvement, accountability, and member-centricity while overseeing workforce planning, hiring, performance management, and employee development.</p></li></ul><p></p><p><b>
Other Duties and Responsibilities</b></p><ul><li><p>
Perform additional duties and special projects as assigned.</p></li></ul><p></p><p><b>
Knowledge, Skills, and Abilities
</b></p><ul><li><p>Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within a member contact center environment, as well as services offered by the credit union.</p></li><li><p>
Must have knowledge of regulatory expectations related to member communications, data privacy, consumer protection, and operational risk.</p></li><li><p>
Must have the proven ability to balance exceptional member experience with operational performance and financial outcomes.</p></li><li><p>
Must be able to lead and motivate teams and foster a culture of accountability, engagement, and continuous improvement.</p></li><li><p>
Must have a deep understanding of modern contact center operations, omni‑channel service delivery, and digital member experience.</p></li><li><p>
Must have strong knowledge of web chat, conversational AI, virtual agents, agent assist tools, intelligent routing, analytics, and workflow automation.</p></li><li><p>
Must have the ability to apply technology effectively to financial products and service delivery to improve efficiency, scalability, and member outcomes.</p></li><li><p>
Must possess the ability to communicate, initiate, and lead change, maintaining a positive attitude while explaining and supporting organizational decisions, directions, and procedures.</p></li><li><p>
Must have strong project management and multi‑tasking skills, with the ability to manage multiple initiatives concurrently and meet time‑sensitive deadlines.</p></li><li><p>
Must be flexible and able to shift resources and priorities as business needs evolve.</p></li><li><p>
Must have excellent communication skills in English, both verbal and written.</p></li><li><p>
Must possess superior interpersonal skills and the ability to work effectively with diverse personalities at all organizational levels, including executive leadership and the Board of Directors.</p></li><li><p>
Must be tactful, mature, flexible, and compassionate leadership style.</p></li><li><p>
Must have strong financial acumen, including budgeting, forecasting, and ROI analysis.</p></li><li><p>
Must be resourceful, well organized, and detail‑oriented.</p></li><li><p>
Must have good reasoning abilities and sound judgment.</p></li><li><p>
Must have the ability to make recommendations and resolve problems using judgment consistent with standards, practices, policies, procedures, and applicable laws and regulations.</p></li><li><p>
Must be able to maintain confidentiality at all times.</p></li><li><p>
Should possess a strong commitment to providing excellent service to Truliant&rsquo;s members and employees.</p></li></ul><p></p><p><b>
Physical Requirements</b></p><ul><li><p>
Ability to work in a general office environment.</p></li><li><p>
Prolonged periods of sitting and computer use.</p></li><li><p>
Occasional standing, walking, bending, and lifting (up to 10 pounds).</p></li><li><p>
Moderate travel as required.</p></li></ul><p></p><p><b>
Education and Background</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business, Finance, Technology, or a related field required; Master&rsquo;s degree or advanced degree preferred.</p></li><li><p>
Minimum of 7&ndash;10 years of progressive leadership experience in contact center, customer experience, or digital service environments.</p></li><li><p>
Prior senior leadership experience required.</p></li><li><p>
Must have experience with consultative sales management processes and practices.</p></li><li><p>
Must have demonstrated experience leading AI adoption or digital transformation in a contact center or customer experience environment.</p></li><li><p>
Must have a proven track record of product, process, or technology development and implementation.</p></li><li><p>
Experience with Genesys Cloud CX and related AI capabilities preferred</p></li><li><p>
Experience with AI‑enabled contact center platforms, digital channels, vendor management, and large‑scale transformation initiatives strongly preferred.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!</p><p></p><p>
As a member of the Truliant family, you will enjoy the following full time benefits:</p><ul><li>
No-cost employee Medical, dental, vision coverage</li><li>
Prescription benefits (including mail order)</li><li>
Paid holidays and Paid Time Off (PTO)</li><li>
401(k) plan with contribution matching</li><li>
Paid community involvement volunteers hours</li><li>
Paid group life Insurance</li><li>
Teammate loan discounts</li><li>
Tuition reimbursement</li><li>
Short and long-term disability</li><li>
Health &amp; Wellness program</li><li>
Teledoc (physician video conferencing)</li><li>
Onsite fitness facilities or health club reimbursement</li><li>
Employee Assistance Program (EAP)</li><li>
Medical flexible spending account</li><li>
Dependent care flexible spending account</li></ul></div>

Vice President Contact Center

Montana State University Billings

<div><div><h2 class="jobSectionHeader"><b>Position Details</b></h2>
<div><div><div>Position Information
</div><p></p><div><div><div><div><b>NBAPOSN Title</b></div>
</div><br>
<div></div><div><div><b>Working Title</b></div> <div>Associate Director - ASC Tutoring</div>
</div><br>
<div><div><b>Brief Position Overview</b></div>
<div>The Associate Director will supervise the tutoring of diverse students in the Academic Support Center, assist students and staff, and work closely with the Director of the Academic Support Center to effectively carry out the department&rsquo;s daily operations, along with developing new tutoring and retention strategies. This position works with all members of the ASC Leadership Team, and tutors to develop and implement workshops, programs, and materials to address students&rsquo; academic support needs, such as content area handouts, web pages and online tutorials. The Associate Director participates in meeting planning and collective oversight of ASC operations as a team, deliberating, overseeing, and executing policy and policy enforcement. Management includes the daily activities of the STEM tutors, Supplemental Instruction including direct supervision of STEM tutors and supplemental instruction leads, specialized workshops, faculty outreach, and oversight of all aspects of the ASC Tutoring Program, including CRLA certifications, drop-in, appointment based, embedded, and online tutoring. Collaboration with faculty ensures tutorial methods support classroom procedures as well as with other university departments to share information, triage best-practices for student support, and assist with the marketing strategy to represent the Academic Support Center. Conduct other duties as assigned by the ASC Director. The Associate Director is a full-time, professional position entailing a 40-hour work week.</div>
</div><br>
<div><div><b>Position Number</b></div>
</div><br>
<div></div><div><div><b>Department</b></div> <div>Academic Support Center</div>
</div><br>
<div><div><b>Division</b></div> <div>Academic Support Center</div>
</div><br>
<div><div><b>Appointment Type</b></div> <div>Professional</div>
</div><br>
<div><div><b>Contract Term</b></div> <div>Fiscal Year</div>
</div><br>
<div><div><b>Semester</b></div>
</div><br>
<div></div><div><div><b>If other, specify From date</b></div>
</div><br>
<div></div><div><div><b>If other, specify End date</b></div>
</div><br>
<div></div><div><div><b>FLSA</b></div>
</div><br>
<div></div><div><div><b>Union Affiliation</b></div> <div>Exempt from Collective Bargaining</div>
</div><br>
<div><div><b>FTE</b></div> <div>1.0</div>
</div><br>
<div><div><b>Benefits Eligible</b></div> <div>Yes</div>
</div><br>
<div><div><b>Compensation</b></div> <div>Annual</div>
</div><br>
<div><div><b>Salary</b></div> <div>$69,000.00 annually, commensurate with experience, education, and qualifications</div>
</div><br>
<div><div><b>Contract Type</b></div> <div>LOA</div>
</div><br>
<div><div><b>If other, please specify</b></div>
</div><br>
<div></div><div><div><b>Recruitment Type</b></div> <div>Open</div>
</div><br>
</div></div></div><div><div>Position Details
</div><p></p><div><div><div><div><b>General Statement</b></div>
<div><div>Montana State University Billings is a preferred employer in the region-WE WANT YOU!<br>
 The following are reasons why you should join our team:<br>
</div><ul><li>Work-life balance</li>
<li>Holidays-10 paid holidays per year and 1 Floating Holiday</li>
<li>Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)</li>
<li>Sick Leave &ndash; Earned at an accrual rate of .0416125 for each hour in pay status.</li>
<li>Employee and Dependent Tuition Waiver</li>
<li>Opportunities to engage in professional development opportunities</li>
<li>Committed to employee wellness and access to a robust Employee Assistance Program</li>
<li>Medical Benefits that are robust and affordable</li>
<li>Visit MUS Benefits to learn more about our benefit package including:<br>
<ul>
<li>Medical, Vision, and Dental</li>
<li>Life Insurance and Long-Term Disability are incorporated into our benefits.</li>
Learn more about our retirement benefits at MUS Retirement.<br>
<li>
</li></ul></li></ul><p></p><br>
<ul><li>Opportunities for career growth and a variety of career paths</li>
<li>Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.</li>
<li>Beautiful campus environment that features our MSUB Mile walking path</li>
</ul></div>
</div><br>
<div><div><b>Duties and Responsibilities</b></div>
<div>The Associate Director will supervise the tutoring of diverse students in the Academic Support Center, assist students and staff, and work closely with the Director of the Academic Support Center to effectively carry out the department&rsquo;s daily operations, along with developing new tutoring and retention strategies. This position works with all members of the ASC Leadership Team, and tutors to develop and implement workshops, programs, and materials to address students&rsquo; academic support needs, such as content area handouts, web pages and online tutorials. The Associate Director participates in meeting planning and collective oversight of ASC operations as a team, deliberating, overseeing, and executing policy and policy enforcement. Management includes the daily activities of the STEM tutors, Supplemental Instruction including direct supervision of STEM tutors and supplemental instruction leads, specialized workshops, faculty outreach, and oversight of all aspects of the ASC Tutoring Program, including CRLA certifications, drop-in, appointment based, embedded, and online tutoring. Collaboration with faculty ensures tutorial methods support classroom procedures as well as with other university departments to share information, triage best-practices for student support, and assist with the marketing strategy to represent the Academic Support Center. Conduct other duties as assigned by the ASC Director. The Associate Director is a full-time, professional position entailing a 40-hour work week.
<br>
<br>
<b>QUALITIES</b><b>:
</b><br>
Demonstrated commitment to pedagogy<br>
Knowledge of effective student success strategies Knowledge of collection and distribution of data to inform practice, improving organizational performance and report preparation<br>
Knowledge of student tutoring and/or student mentoring programs<br>
Ability to assist students in negotiating college services, responsibilities, and learning<br>
Strong interpersonal skills and ability to coordinate schedules and work assignments<br>
Exceptional communication skills (both written and verbal) including the ability to deliver effective presentations to large, diverse audiences.<br>
Ability to supervise in a collaborative and changing work environment<br>
Ability to work closely with faculty and other departments to develop and implement academic support programs across the curriculum</div>
</div><br>
<div><div><b>Required Qualifications &ndash; Experience, Education, Knowledge &amp; Skills</b></div>
<div><div><b>Education Required:
</b><br>
The successful candidate must hold a minimum of a Master&rsquo;s degree in Education, Student Affairs, STEM or a related field and have at least 3 years of experience.
<br>
<br>
<b>Experience Required</b>:</div><ul>
<li>Three years of experience working in a learning center, writing center, or similar environment</li>
<li>Experience in hiring and training tutors/academic support personnel</li>
<li>Experience in supervising student and/or professional personnel</li>
<li>Experience with non-traditional and/or first-generation college students</li>
<li>Experience working in an LMS environment (D2L, Canvas, Moodle, or other system)</li>
<li>Experience working with at-risk students or students experiencing academic distress Exceptional communication skills (both written and verbal) including the ability to deliver effective presentations to large, diverse audiences</li>
<li>Proficiency in computer applications, especially Microsoft Office</li>
<li>Commitment to continued professional development</li>
<li>Attention to detail</li>
<li>Proven conflict resolution skills</li>
</ul></div>
</div><br>
<div><div><b>Preferred Qualifications &ndash; Experience, Education, Knowledge &amp; Skills</b></div>
<div><div><b>Education Preferred:
</b><br>
Master&rsquo;s degree in STEM Education, Student Affairs , or STEM related field and have at least 5 years of experience.
<br>
<br>
<b>Experience Preferred</b>:</div><ul>
<li>Five years of progressive responsibility working in a learning center, tutoring center, or similar environment</li>
<li>Previous tutoring experience (especially in a writing center or similar environment)</li>
<li>Experience with CRLA programing and training</li>
<li>Two or more years of instructional experience at the secondary or collegiate level</li>
<li>Demonstrated commitment to pedagogy Knowledge of collection and distribution of data to inform practice, improving organizational performance and report preparation</li>
<li>Knowledge of student development and learning theory and practice</li>
<li>Knowledge of effective student retention strategies</li>
<li>Ability to work closely with faculty and other departments to develop and implement academic support programs across the curriculum</li>
<li>Experience working with Banner, EAB Navigate, or other CRM system.</li>
</ul></div>
</div><br>
<div><div><b>The Successful Candidate Will</b></div>
</div><br>
<div></div><div><div><b>Special Requirements</b></div>
</div><br>
<div></div><div><div><b>Physical Demands</b></div>
</div><br>
<div></div><div><div><b>This position has supervisory duties?</b></div> <div>Yes</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
</div><p></p><div><div><div><div><b>Announcement Number</b></div> <div>STAFF - VA - 2600059P</div>
</div><br>
<div><div><b>Number of Vacancies</b></div> <div>1</div>
</div><br>
<div><div><b>Desired Start Date</b></div> <div>06/22/2026</div>
</div><br>
<div><div><b>Position End Date (if temporary)</b></div>
</div><br>
<div></div><div><div><b>Open Date</b></div> <div>06/09/2026</div>
</div><br>
<div><div><b>Close Date</b></div> <div>06/15/2026</div>
</div><br>
<div><div><b>Open until filled</b></div> <div>No</div>
</div><br>
<div><div><b>Special Instructions Summary</b></div>
<div><b><i>This position is not eligible for sponsorship.</i></b></div>
</div><br>
<div><div><b>Quick Link for Internal Postings</b></div> <div>https://employment.msubillings.edu/postings/7722</div>
</div><br>
<div><div><b>Diversity Statement</b></div>
<p>Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University&rsquo;s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.<br>
<br>
Montana State University Billings makes accommodation for any known disability that may interfere with an applicant&rsquo;s ability to compete in the hiring process or an employee&rsquo;s ability to perform the duties of the job. In compliance with the Montana Veteran&rsquo;s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran&rsquo;s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.<br>
<br>
MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm</p></div></div></div></div></div></div></div><p></p>

Associate Director - ASC Tutoring

PeerSource

<div>
 <p>
  PeerSource is currently recruiting for a
  <strong>
   Director of IT
  </strong>
  on a
  <strong>
   Direct Hire
  </strong>
  basis. This role can be based out of Tigard or Portland, OR.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a Director of IT to lead enterprise technology strategy, cybersecurity, infrastructure, and systems operations for a growing multi-site organization. This executive-level role will guide modernization initiatives, support major distribution center transformation efforts, and ensure secure, scalable, and reliable technology across the business. The ideal candidate brings strong business acumen, technical leadership, and the ability to align IT investments with operational goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute the organization&rsquo;s IT, cybersecurity, governance, and risk management strategy.
  </li>
  <li>
   Lead and mentor the technology team, driving accountability, responsiveness, and strong support for operational users.
  </li>
  <li>
   Support automated distribution center initiatives, including warehouse management systems, automation platforms, infrastructure, and systems integration.
  </li>
  <li>
   Partner with executive leadership on technology investments, modernization efforts, and long-term strategic planning.
  </li>
  <li>
   Oversee enterprise infrastructure, cloud services, Microsoft 365 technologies, networking, telecommunications, disaster recovery, and business continuity planning.
  </li>
  <li>
   Manage vendor relationships, technology contracts, budgets, and service delivery to ensure strong operational and financial outcomes.
  </li>
  <li>
   Lead enterprise technology projects and change initiatives that improve scalability, efficiency, security, and business performance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   10+ years of progressive IT, infrastructure, information security, and business systems (ERP) experience, including 5+ years leading a technology organization.
  </li>
  <li>
   Experience supporting complex, multi-site operations and aligning technology strategy with business objectives.
  </li>
  <li>
   Strong knowledge of management information systems, financial management, software applications (Epicor or other manufacturing software preferred), networks, and supervisory practices.
  </li>
  <li>
   Strong understanding of enterprise infrastructure, Microsoft 365, cloud environments, networking, cybersecurity, and data governance.
  </li>
  <li>
   Experience supporting warehouse management systems, automation platforms, systems integration, or distribution center technology initiatives.
  </li>
  <li>
   Proven ability to lead teams, manage competing priorities, and translate technical concepts into practical business solutions.
  </li>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field; advanced degree preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   H1 sponsorship is not available.
  </strong>
 </p>
 <p>
  PeerSource is a nationwide technology recruiting firm that prioritizes building strong relationships with the talented professionals we are fortunate to serve. We offer contract, contract-to-hire, and direct hire opportunities throughout the US and support W2 as well as independent consultants working on a Corp-to-Corp basis. W2 benefits with PeerSource include health, dental, vision, and life insurance as well as a matching retirement plan. Contact us for more details!
 </p>
</div>


Director of Information Technology

Penn State Health

<p></p><div><div><p><b>Penn State Health</b> - <b>Hershey Medical Center</b></p>
<p><b>Location:</b> US:PA: Hershey
<br>
<b>Work Type:</b> Full Time
<br>
<b>FTE: </b>1.00
<br>
<b>Shift:</b> Day
<br>
<b>Hours:</b> Monday to Friday Day
<br>
<b>Recruiter Contact:</b> Christopher Donchak at cdonchak@pennstatehealth.psu.edu</p>
<p><b>SUMMARY OF POSITION:</b></p>
<p></p><p>Responsible for leading the departmental administrative office including direct supervision of support staff, while providing executive support to the Department Chair, Operations Director II, Executive Operations Management II and Research Director. The Executive Assistant will handle a wide range of administrative and executive support related to the daily function of the department with little to no supervision. Meticulous with organization, expert in multi-tasking and a master of time management; loves and thrives in a bustling office environment. Must be flexible and enjoy the challenging tasks of supporting the Department Chair with a very complex and ever changing schedule and calendar. High level of confidentiality is a must as the direct liaison to the Department Chair and routine interaction with senior level executives at Penn State Health and Penn State University. The role will provide leadership and demonstrate professional and effective oral and written communication.</p>
<p></p><p><b>MINIMUM QUALIFICATION(S):</b></p>
<ul><li>Associate's Degree or equivalent experience</li>
<li>Five (5) years of related experience</li>
</ul><p></p><p><b>WHY PENN STATE HEALTH?</b></p>
<p>Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.</p>
<p><b>Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:</b></p>
<ul><li><b><i>Be Well </i></b>with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).</li>
<li><b><i>Be Balanced </i></b>with Generous Paid Time Off, Personal Time, and Paid Parental Leave.</li>
<li><b><i>Be Secured</i></b> with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.</li>
<li><b><i>Be Rewarded</i></b> with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.</li>
<li><b><i>Be Supported</i></b> by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.</li>
</ul><p></p><p><b>WHY PENN STATE HEALTH MILTON HERSHEY MEDICAL CENTER?</b></p>
<p>Penn State Hershey Medical Center is Central Pennsylvania&rsquo;s only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.</p>
<p><b>YOU TAKE CARE OF THEM. WE&rsquo;LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence &ndash; that&rsquo;s Penn State Health. But what makes our healthcare award-winning? That&rsquo;s all you.</b></p>
<p></p><p><i>This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. </i><i>All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.</i></p>
<p><i>Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health&rsquo;s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.</i></p>
 <p></p><p><b>Union:</b> Non Bargained</p></div></div><div></div>

Supervisor Administrative Support II - Anesthesiology

New Season

<div><p><b>Description</b><br>
</p><br>
Looking for a new opportunity? New Season offers exciting benefits! Take a look at this opportunity to join us in making a powerful impact in your local community!<ul><li><br>
Full benefits available on DAY ONE</li><li><br>
Start accruing up to 3 weeks of PTO starting on DAY ONE</li><li><br>
Tuition reimbursement opportunities available</li><li><br>
Up to $2,000 in employee referral bonuses available</li></ul><br>
Ready to get started? Here&rsquo;s what we&rsquo;re looking for in our newest team member!<br>
<br>
In this role you will have the opportunity to work under the direction and supervision of our Medical Director or Registered Nurse and our Program Director in a collaborative effort to ensure we are providing the best care and support to our patients in this clinic. You&rsquo;ll have a wonderful opportunity to engage directly with patients and provide them with stellar service as they are going through some of the most difficult times in their lives!<br>
<p></p>
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder (&quot;OUD&quot;).<br>
Curious what your day-to-day may look like and how you&rsquo;ll be making a big positive impact on your local community??<br>
<p></p>
Essential Functions:<ul><li><br>
Supply and administer medication pursuant to physician order and record dosage administered in the medical record.</li><li><br>
Conduct an actual sight and count inventory of the medication supply daily.</li><li><br>
Maintain absolute accuracy in daily accounting of medication that is supplied or administered in inventory.</li><li><br>
Collect fees and perform daily cash reconciliation in the absence of a cashier position.</li><li><br>
Ensure disposal of medical waste through the proper protocol.</li><li><br>
Observe the patient's demeanor prior to dosing.</li><li><br>
Contact other centers to verify dosages as needed.</li><li><br>
Administer appropriate lab tests as required including patient vital signs, TB tests when required, and collects data for review by the Medical Director or RN.</li><li><br>
Schedule and screen patients to be seen by the Medical Director.</li><li><br>
Assist the Medical Director in collecting data for the history and physical as required.</li><li><br>
Maintain absolute control, tracking, and confidentiality of all patient medical paperwork.</li><li><br>
Actively participate in CARF preparation and state audit process.</li><li><br>
Interface with the public and patients by answering phones, greeting visitors, and monitoring patient activities while on center premises.</li></ul><br>
<p></p>
Benefits:<ul><li><br>
Early morning hours (Allows for a great work life balance)</li><li><br>
Competitive Pay</li><li><br>
Generous PTO (3 weeks with buy up options)</li><li><br>
Excellent Medical (EPO &amp; PPO plans), Dental, and Vision Insurance</li><li><br>
FSA's, Telehealth and Tele-Counseling services</li><li><br>
Life Insurance</li><li><br>
Short/Long Term Disability</li><li><br>
401k with up to 3% matching</li><li><br>
Reimbursement for education, license, tuition, etc.</li><li><br>
Referral bonus (up to $2,000)</li></ul><br>
<p></p>
Essential Qualifications:<br>
<p></p><ul><li>
Education/Licensure/Certification: Active LPN license in the state of Georgia or multi-state. Hold a GA Pharmacy Tech certification.</li></ul><br>
<p></p><ul><li>
Required Knowledge: Understanding of opiate addiction, medical terminology, general nursing knowledge, and techniques. Basic mathematics skills. Must be computer literate and have basic knowledge of all Microsoft products including Word, Outlook, and Excel. Must have basic typing skills.</li><li><br>
Experience Required: Minimum of 1-year direct patient contact. Prior experience in the clinical environment is helpful.</li></ul><br>
<p></p>
New Season provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.<p></p><b><br>
Job or State Requirements</b><br>
<br>
LPN in the state GA or compact license, hold Pharm Tech license</div>

Licensed Dosing Nurse (LPN)

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