contact center manager

Trendyol

<div><div><div><b>About the Team</b></div><div>
At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together &mdash; as individuals and as a team.</div><div></div><div><br>
As a <b>Contact Center Manager</b>, you'll be the key point of contact for our local inbound operations, directly managing our outsource vendors. You'll be responsible for actively monitoring critical KPIs like Service Level and First Contact Resolution to ensure we're delivering a high-quality customer experience. This role is a blend of operational oversight and strategic project management, where you'll drive improvements to achieve a better service quality.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Responsibilities</b></h3><ul><li><ul><li>
Responsible for managing outsource vendor and acting as a POC for local inbound operations; with contact center operations, quality and financial perspective</li><li>
Together with Planning &amp; Monitoring team, actively monitoring vendor customer service KPIs like SL, AHT, ACHT, ACWT, FCR and taking actions about not met KPIs in case of need</li><li>
Periodically meeting with vendors and getting feedback for improvement areas</li><li>
Tracking agent, vendor CSAT and quality scores</li><li>
Developing projects for improving inbound operations to achieve better service quality</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Expected Qualifications</b></h3><ul><li><ul><li>
Bachelor's or Master&rsquo;s Degree in Engineering, Management, Business, or related fields preferred</li><li>
Extensive experience in Customer Service departmant</li><li>
Fluent in English communication, both written and verbal</li><li>
Strong leadership to manage in-house and outsourced teams</li><li>
Clear communicator with excellent verbal and written skills</li><li>
Strategic and analytical, with a focus on performance and KPIs</li><li>
Customer-focused and committed to service excellence</li><li>
Problem-solver with the ability to act quickly and effectively</li><li>
Relationship builder with vendors and cross-functional teams</li><li>
Adaptable in a fast-paced, changing environment</li><li>
Process-oriented with attention to detail</li></ul></li></ul></div></div><br>
<div></div>
<div><div><b>
What We Offer</b></div><ul><li><b>Personalised training allowance and learning opportunities: </b>Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.</li><li><b>Responsibility from day one: </b>Take full ownership from the start in a culture where every voice is heard and valued.</li><li><b>A diverse, international team: </b>Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.</li><li><b>Opportunities to grow with the best: </b>Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.</li><li><b>Meaningful connections beyond tasks:</b> Be part of team rituals, events, and social activities that help us stay connected and inspired.</li></ul><div></div><div><b><br>
Take the Next Step</b></div><div>
If this role excites you, apply today, we look forward to taking the next step with you.</div><div>
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.</div></div></div>

Contact Center Manager (Saudi Nationals Only)

Concentrix

<div>
 Job Title:
 <br/>
 <br/>
 Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
 <br/>
 <br/>
 <strong>
  Essential Functions/Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  </li>
  <li>
   Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
  </li>
  <li>
   Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
  </li>
  <li>
   Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  </li>
  <li>
   Create and maximize relationships with client partners
  </li>
  <li>
   Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
  </li>
  <li>
   Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
  </li>
  <li>
   Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
  </li>
  <li>
   Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  </li>
  <li>
   Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
  </li>
  <li>
   Attend business reviews with the client
  </li>
  <li>
   Handle a team of team leaders
   <br/>
   <br/>
  </li>
 </ul>
 Candidate Profile
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor Degree in related field with more than 3 years of experience.
  </li>
  <li>
   Call center experience within real estate sector preferred
  </li>
  <li>
   Bilingual English (B2 + level ) and Arabic speaker .
  </li>
  <li>
   Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
  </li>
  <li>
   Work well under pressure and follow through on items to completion while maintaining professional demeanor
  </li>
  <li>
   Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  </li>
  <li>
   Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  </li>
  <li>
   Demonstrated ability to mentor, coach and provide direction to a team of employees
  </li>
  <li>
   Willingness to work a flexible schedule
   <br/>
   <br/>
  </li>
 </ul>
 Career Framework Role
 <br/>
 <br/>
 Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
 <br/>
 <br/>
 Disclaimer
 <br/>
 <br/>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1581852
 </strong>
</div>


Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Tabby | تابي

<div>
 <p>
  <strong>
   Department:
  </strong>
  Customer Support Ops
 </p>
 <p>
  <strong>
   Location:
  </strong>
  KSA
 </p>
 <p>
  <strong>
   Compensation:
  </strong>
  ر.س15,000 - ر.س20,000 / month
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a
 <strong>
  high-impact Operations Manager
 </strong>
 to drive excellence in our customer service operations in KSA. This role is
 <strong>
  critical
 </strong>
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 <br/>
 <br/>
 As a
 <strong>
  strategic leader
 </strong>
 , you will work alongside the Head of the Contact Center to implement
 <strong>
  scalable
 </strong>
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 <strong>
  key performance metrics
 </strong>
 and setting new standards for customer satisfaction.
 <br/>
 <br/>
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
  </li>
  <li>
   Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
  </li>
  <li>
   Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
  </li>
  <li>
   Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
  </li>
  <li>
   Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  </li>
  <li>
   Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
  </li>
  <li>
   Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
  </li>
  <li>
   Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  </li>
  <li>
   Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
  </li>
  <li>
   Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
  </li>
  <li>
   Deep expertise in customer service principles, contact center operations, and customer experience management.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
  </li>
  <li>
   Bilingual fluency in English and Arabic (both written and verbal).
  </li>
  <li>
   Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
  </li>
  <li>
   Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
  </li>
  <li>
   Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
  </li>
  <li>
   In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
  </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>


Customer Service Operations Manager - Contact Center - Saudi National

Foundever

<div>
 <ul>
  <li>
   Candidates should be from BPO/BPM Background
  </li>
  <li>
   <strong>
    <u>
     Only Diversity candidates can apply
    </u>
   </strong>
  </li>
  <li>
   Telecom background experience is Preferred
  </li>
  <li>
   Total Experience - 10+yrs
  </li>
  <li>
   Relevant Experience - 1+ yrs (Manager on paper)
  </li>
  <li>
   Education - Any Graduate or 4 years Diploma
  </li>
  <li>
   Shifts - US (24x7)
  </li>
  <li>
   5 days working
  </li>
  <li>
   Handling AM's &amp; TL's
  </li>
  <li>
   <strong>
    Location: Airoli, Navi Mumbai
   </strong>
  </li>
  <li>
   College degree in Business Management/Administration or equivalent combination of education and directly related experience
  </li>
  <li>
   4 or more years of directly related experience, including 2 or more years of supervisory experience.
  </li>
  <li>
   Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
  </li>
  <li>
   International Voice Experience; having Outbound experience will have an added advantage
  </li>
  <li>
   Shall operate in US shift timings, and would be required to stretch as and when required
  </li>
  <li>
   manager level into Telecom Domain for International contact center, US
  </li>
  <li>
   Appropriate communication and escalation of client issues to multiple levels of site and Operations management
  </li>
  <li>
   Client strategies to meet client/corporate goals and objective
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Manager

<div>
 <strong>
  Department:
 </strong>
 Customer Support Ops
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 KSA
 <br/>
 <br/>
 <strong>
  Compensation:
 </strong>
 ر.س15,000 - ر.س20,000 / month
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Tabby
 </strong>
 creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
 <br/>
 <br/>
 The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
 <br/>
 <br/>
 Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
 <br/>
 <br/>
 Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.
 <br/>
 <br/>
 We are looking for a
 <strong>
  high-impact Operations Manager
 </strong>
 to drive excellence in our customer service operations in KSA. This role is
 <strong>
  critical
 </strong>
 to ensuring seamless, high-performance contact center operations while delivering an exceptional customer experience.
 <br/>
 <br/>
 As a
 <strong>
  strategic leader
 </strong>
 , you will work alongside the Head of the Contact Center to implement
 <strong>
  scalable
 </strong>
 service strategies, optimize workflows, and enhance operational efficiency. You will be instrumental in achieving
 <strong>
  key performance metrics
 </strong>
 and setting new standards for customer satisfaction.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Lead, mentor, and optimize a team of customer service supervisors and representatives, fostering a high-performance, results-driven environment.
  </li>
  <li>
   Execute and refine customer service strategies to meet and exceed KPIs, including response times, resolution rates, and overall customer satisfaction.
  </li>
  <li>
   Oversee and enhance daily contact center operations across multiple customer touchpoints, including inbound/outbound calls, email, live chat, and social media.
  </li>
  <li>
   Ensure seamless cross-functional collaboration with departments such as Sales, Marketing, and Product to maintain a consistent and customer-centric experience.
  </li>
  <li>
   Drive process improvements by identifying inefficiencies, implementing automation, and optimizing self-service capabilities to elevate customer engagement.
  </li>
  <li>
   Manage escalations with precision, ensuring swift and effective resolution of critical customer issues while reinforcing brand trust and loyalty.
  </li>
  <li>
   Ensure compliance with local regulations, industry standards, and company policies to maintain operational integrity.
  </li>
  <li>
   Contribute to workforce planning, scheduling, and resource allocation, ensuring optimal staffing levels to support fluctuating customer demand.
  </li>
  <li>
   Champion innovation by staying ahead of emerging customer service trends, AI-driven solutions, and digital engagement technologies.
  </li>
  <li>
   Report on operational performance by analyzing data, identifying insights, and presenting strategic recommendations to senior leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of experience in contact center operations, including 5+ years in a leadership role (Supervisor, Team Lead) or 2+ years as an Operations Manager managing inbound teams.
  </li>
  <li>
   Deep expertise in customer service principles, contact center operations, and customer experience management.
  </li>
  <li>
   Bachelor&rsquo;s degree in Business Administration or a related field.
  </li>
  <li>
   Proven ability to optimize KPIs such as customer satisfaction scores, response times, and first-contact resolution rates.
  </li>
  <li>
   Bilingual fluency in English and Arabic (both written and verbal).
  </li>
  <li>
   Strong technical acumen, with proficiency in CRM systems, contact center technologies, and workforce management tools.
  </li>
  <li>
   Exceptional leadership skills, with a track record of building, motivating, and scaling high-performing teams.
  </li>
  <li>
   Sharp analytical and problem-solving abilities, with a customer-first approach to decision-making.
  </li>
  <li>
   In-depth knowledge of local market dynamics, regulatory requirements, and cultural nuances in customer interactions within the Middle East.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 This is a role for a bold, proactive leader who thrives in fast-paced, high-growth environments. If you're ready to transform customer service operations and lead a world-class team, we want to hear from you.
</div>


Golden Opportunities

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Title: Senior Manager - Service Delivery
 <br/>
 <br/>
 Location: Hyderabad
 <br/>
 <br/>
 <strong>
  Candidate Expectations
  <br/>
  <br/>
 </strong>
 14+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
 <br/>
 <br/>
 5+ years of leading programs with minimum headcount of 300-400 FTEs across the 24/7
 <br/>
 <br/>
 Experience of working with technical clients (domain / industry / customer) with expertise in Technical Support will be preferred.
 <br/>
 <br/>
 Candidate to have some prior experience in managing technology-based businesses with very high customer service orientation
 <br/>
 <br/>
 Proven track record in leading and motivating large teams, with the ability to attract and nurture talent
 <br/>
 <br/>
 Demonstrated success in exceeding performance metrics and contractual obligations
 <br/>
 <br/>
 Experience in building relationships within a matrix-driven organization
 <br/>
 <br/>
 Strong client-facing communication and negotiation skills
 <br/>
 <br/>
 Analytical acumen to streamline complex processes
 <br/>
 <br/>
 MBA/ PG Degree would be an advantage
 <br/>
 <br/>
 <strong>
  P&amp;l
  <br/>
  <br/>
 </strong>
 Job Responsibility:
 <br/>
 <br/>
 Manage P&amp;L of the business operations, including the development and execution of the overall business strategy.
 <br/>
 <br/>
 Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals, Agent Satisfaction Rates, First Touch Resolution, Resolution Rate, Case Ageing, Reopen Rate, Contact Closure rates, Repeat contact/churn etc.
 <br/>
 <br/>
 <strong>
  Team Management
  <br/>
  <br/>
 </strong>
 Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
 <br/>
 <br/>
 Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
 <br/>
 <br/>
 <strong>
  Business Growth
  <br/>
  <br/>
 </strong>
 Support business growth by collaborating with Sales &amp; marketing across geographies.
 <br/>
 <br/>
 <strong>
  Best Practices
  <br/>
  <br/>
 </strong>
 Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.
 <br/>
 <br/>
 <strong>
  Innovation
  <br/>
  <br/>
 </strong>
 Lead innovation &amp; value add efforts between Client and the company.
 <br/>
 <br/>
 <strong>
  Domain Capability
  <br/>
  <br/>
 </strong>
 Strengthen domain capabilities.
 <br/>
 <br/>
 Compliance: Ensure compliance with all client regulatory requirements
 <br/>
 <br/>
 Client Satisfaction: Ensure client satisfaction. Become �Voice of the Customer� Establish strong relationships with clients.
 <br/>
 <br/>
 <strong>
  Skills Required
  <br/>
  <br/>
 </strong>
 RoleSenior Manager - Service Delivery (Tech support) - Hyderabad
 <br/>
 <br/>
 Industry TypeITES/BPO/KPO
 <br/>
 <br/>
 Functional Area
 <br/>
 <br/>
 Required Education
 <br/>
 <br/>
 Employment TypeFull Time, Permanent
 <br/>
 <br/>
 Key Skills
 <br/>
 <br/>
 <ul>
  <li>
   BPO
  </li>
  <li>
   CALL CENTER
  </li>
  <li>
   CUSTOMER SERVICE
  </li>
  <li>
   CUSTOMER SUPPORT
  </li>
  <li>
   SERVICE CENTER MANAGEMENT
  </li>
  <li>
   TECHNICAL
  </li>
  <li>
   TECHNICAL SUPPORT
   <br/>
   <br/>
  </li>
 </ul>
 Other Information
 <br/>
 <br/>
 Job CodeGO/JC/960/2025
 <br/>
 <br/>
 Recruiter NameDevikala D
</div>


Senior Manager - Service Delivery (Tech support) - Hyderabad - GO/JC/960/2025

Aabasoft

<p></p><div><p>We are seeking a dynamic and results-oriented Recruiter with 3&ndash;5 years of proven experience in contact center hiring. The ideal candidate will excel in sourcing, screening, and onboarding talent for telecalling, telesales, and customer support roles in high-volume environments.</p>
<p></p>
<div><div><div><h4 class="jobSectionHeader"><b>Requirements</b></h4>
</div><div><div><ul><li><ul><li>Manage end-to-end recruitment for contact center/customer support positions.</li>
<li>Source candidates through job portals, social media, referrals, field sourcing, and walk-in drives.</li>
<li>Plan and execute bulk hiring initiatives, including walk-ins, job fairs, telephonic interview campaigns, and recruitment drives.</li>
<li>Coordinate interview scheduling, feedback, and final selection with internal teams and hiring managers.</li>
<li>Build and maintain an active talent pipeline to meet ongoing and future hiring needs.</li>
<li>Ensure compliance with organizational policies and labor regulations throughout the hiring process.</li>
</ul></li></ul></div></div></div><div><div><h4 class="jobSectionHeader"><b>What we Expect from you?</b><b>
</b></h4></div><div><div><ul><li>Familiarity with applicant tracking systems (ATS) and recruitment dashboards.</li>
<li>Ability to thrive in a target-driven environment with tight timelines.</li>
<li>Strong networking and relationship-building skills.</li></ul><br>
<p>
</p></div></div></div><div><div><h4 class="jobSectionHeader"><b>What you've got?</b><b>
</b></h4></div><div><div><ul><li>Prepare and manage recruitment dashboards, trackers, and reports for management review.</li>
<li>Achieve targets for timely closures in a fast-paced recruitment environment.</li>
<li>Bachelor&rsquo;s degree in any discipline (preferably in Human Resources, Business Administration, or related fields).</li>
<li>3&ndash;5 years of hands-on experience in recruiting for contact center roles (telecalling, telesales, customer support, or BPO).</li>
<li>Demonstrated success in bulk hiring for customer-facing roles.</li>
<li>Strong ability to assess communication skills, sales potential, and customer service aptitude.</li>
<li>Excellent interpersonal, organizational, and stakeholder management skills.</li></ul></div></div></div></div></div>

SR. RECRUITER – CONTACT CENTER HIRING

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