contact center professional

Bayrampaşa Çözüm Kurs Merkezi

<p>Tercihen kurumsal pazarlama deneyimine sahip<br/>İletişim ve İkna yeteneği g&uuml;&ccedil;l&uuml;,<br/>&Ouml;zg&uuml;veni ve &ccedil;alışma disiplini y&uuml;ksek,<br/>Ekip yeteneklerine yatkın,</p><p>Haftasonu &ccedil;alışma engeli olmayan,<br/>Temel bilgisayar bilgisine sahip,<br/>Diksiyonu d&uuml;zg&uuml;n,<br/>Telefonda akıcı ve etkin konuşabilen,<br/>Hedef ve ciro odaklı &ccedil;alışabilecek,</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: + Prim</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 28.000,00TRY - 48.000,00TRY aylık</p>

Çağrı Merkezi Persoeli

Water Grup Su Arıtma Sistemleri

<p>Şirinevler'de bulunan Firmamızın Bireysel Satış Departmanına bağlı &Ccedil;ağrı Merkezi'nde g&ouml;rev alacak, Bayan M&uuml;şteri Temsilcisi aramaktayız.</p><p>Aranan Nitelikler:</p><p>Mevcut m&uuml;şterilerle telefon &uuml;zerinden etkin iletişim kurabilen</p><p>Takım &Ccedil;alışmasına yatkın,</p><p>M&uuml;şteri Hizmetleri veya Tele-satışta en az 1 yıl deneyim sahibi,</p><p>Ms Ofis programlarına hakim,</p><p>Problem &ccedil;&ouml;zme y&ouml;n&uuml; g&uuml;&ccedil;l&uuml;,</p><p>Telefon &uuml;zerinden satış yapabilen,</p><p>M&uuml;şteri memnuniyetini sağlayacak nitelikle,</p><p>Takip&ccedil;i ve hızlı adapte olabilen,</p><p>İstanbul Avrupa yakasında ikamet eden,</p><p>Şirinevler lokasyonuna kolay erişim sağlayabilecek</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 23.000,00TRY - 25.000,00TRY aylık</p>

Çağrı Merkezi Personeli

ebebek

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><div>
İş Tanımı;<br>
<ul><li>BackOffice Danışmanı, &ccedil;ağrıda &ccedil;&ouml;z&uuml;lemeyen talep ve şikayetlerin ilgili birimlerle koordinasyon sağlayarak &ccedil;&ouml;z&uuml;me ulaştırılmasından ve s&uuml;re&ccedil;lerin prosed&uuml;rlere uygun şekilde tamamlanması.</li>
<li>M&uuml;şterilerden gelen şikayet kayıtlarını analiz ederek outbound (geri arama) s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek,</li>
<li>M&uuml;şteri memnuniyetini sağlamak amacıyla &ccedil;&ouml;z&uuml;m odaklı geri d&ouml;n&uuml;ş yapmak,</li>
<li>Şikayet konularını ilgili birimlerle koordine ederek &ccedil;&ouml;z&uuml;m s&uuml;recini takip etmek,</li>
<li>M&uuml;şteri deneyimini iyileştirmeye y&ouml;nelik geri bildirimlerde bulunmak.</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
Nitelikler;<br>
<ul> <li>&ccedil;ağrı merkezi deneyimi olan,</li>
<li>Şikayet y&ouml;netimi veya m&uuml;şteri ilişkileri s&uuml;re&ccedil;lerinde deneyimli,</li>
<li>Tercihen &ouml;n lisans veya lisans mezunu,</li>
<li>Diksiyonu d&uuml;zg&uuml;n,</li>
<li>iletişim ve empati becerileri g&uuml;&ccedil;l&uuml;,</li>
<li>&Ccedil;&ouml;z&uuml;m odaklı, sabırlı ve ikna kabiliyeti y&uuml;ksek,</li>
<li>MS Office ve CRM programlarını etkin kullanabilen,</li>
<li>Takım &ccedil;alışmasına yatkın ve hedef odaklı,</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>&Ccedil;ağrı Merkezi G&ouml;revlisi
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Perakende
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>&Ccedil;ağrı Merkezi
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman Yardımcısı
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>İstanbul Anadolu Yakası
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-25 yıl
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>31.12.2025
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>23.01.2026</div></div></ul></div>

Çağrı Merkezi Backoffice Danışmanı

Lotus İnsan Kaynakları Danışmanlık

<p>T&uuml;rkiye Geneli Almanca Bilen &Ccedil;ağrı Merkezi M&uuml;şteri Temsilcisi</p><p>Danışmanlığını y&uuml;r&uuml;tt&uuml;ğ&uuml;m&uuml;z d&uuml;nyaca &uuml;nl&uuml; global markaların m&uuml;şteri hizmetleri ekiplerinin Inbound , Chat , Backoffice ve Outbound kanallarında g&ouml;rev almak &uuml;zere anadil seviyesinde &quot;Almanca Bilen M&uuml;şteri Temsilcisi &lsquo;&rsquo; arayışımız bulunmaktadır.</p><p>D&uuml;nyaca &uuml;nl&uuml; global markaların m&uuml;şterilerinin yurtdışından gelen &ccedil;ağrılarının yanıtlanması.</p><p>Chat ya da e-mail ile gelen m&uuml;şteri şikayetlerinin y&ouml;netilmesi.</p><p>Aranan nitelikler:</p><p>Anadil seviyesinde Almanca bilen.</p><p>Aktif olarak bilgisayar kullanabilen.</p><p>En az ortaokul mezunu (Tercihen Almanya, İsvi&ccedil;re ya da Avusturya&rsquo;da eğitim almış olmak)</p><p>Diksiyonu d&uuml;zg&uuml;n.</p><p>İletişimi g&uuml;&ccedil;l&uuml;.</p><p>M&uuml;şteri memnuniyeti odaklı.</p><p>Ekip &ccedil;alışmasına yatkın.</p><p>LotusHR T&uuml;rkiye İş Kurumunun 1461 numaralı izin belgesi ile faaliyet g&ouml;steren &ouml;zel istihdam b&uuml;rosudur.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p>

Almanca Bilen Çağrı Merkezi Müşteri Temsilcisi

Ahenk Sağlık, Eğitim Danışmanlık Hizmetleri ve İlaç Tıbbi Malzeme Tic. ve San. A.Ş.

<p>Ahenk Laboratuvarı, 1998&rsquo;den bug&uuml;ne modern tıbbın gerektirdiği laboratuvar anlayışını hizmet kalitesine yansıtarak, akademik tecr&uuml;beye sahip uzman kadrosu ve teknik personeli ile T&uuml;rkiye genelinde 1500&rsquo;&uuml;n &uuml;zerinde sağlık kuruluşuna hizmet vermektedir.</p><p><b>GENEL NİTELİKLER VE İŞ TANIMI</b></p><p>İstanbul Avrupa yakasında bulunan merkez laboratuvarımız i&ccedil;in &Ccedil;ağrı Merkezi birimimizde değerlendirilmek &uuml;zere;</p><ul><li>En az lise mezunu, tercihen sağlık sekt&ouml;r&uuml; deneyimli,</li><li>&Ouml;ğrenmeye ve kendisini geliştirmeye istekli,</li><li>Telefonda akıcı ve etkin iletişim yeteneğine sahip,</li><li>Sağlık alanında deneyimli,</li><li>Diksiyonu d&uuml;zg&uuml;n,</li><li>Zaman y&ouml;netimi becerisi gelişmiş, sonu&ccedil; odaklı,</li><li>M&uuml;şteri odaklı yaklaşan, takım &ccedil;alışmasına uyumlu,</li><li>Şişli'de veya ulaşım a&ccedil;ısından sorun yaşamayacak &ccedil;evre il&ccedil;elerde ikamet eden,</li><li>Motivasyon kaynağını dinamik &ccedil;alışma ortamı olarak tanımlayan,</li><li>Web ve Whatsapp yazışmaları ile m&uuml;şteri desteği sunabilen,</li></ul><p>&Ccedil;ağrı Merkezi M&uuml;şteri Temsilcisi arayışımız bulunmaktadır.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Başvuru Soruları:</p><ul><li>Maaş beklentiniz nedir?</li></ul><p>Deneyim:</p><ul><li>&ccedil;ağrı merkezi ya da m&uuml;şteri temsilcisi (Sağlık sekt&ouml;r&uuml;nde): 2 yıl (Tercih edilir)</li></ul>

Çağrı Merkezi (Call Center) Müşteri Temsilcisi

Roka Recruitment

<p>Company Overview</p><p>Roka Recruitment is a well-established company headquartered in Istanbul, providing professional customer service and business process solutions. We are committed to operational excellence, efficiency, and high-quality service delivery.</p><p>Position Summary</p><p>Roka Recruitment is hiring <b>Sales and Marketing Representatives</b> for its on-site operations in Istanbul. <b>This position is strictly open to candidates currently residing in Istanbul.</b></p><p>Key Responsibilities</p><ul><li>Manage inbound and outbound customer communications in a professional manner.</li><li>Respond to customer inquiries accurately and in a timely manner.</li><li>Ensure high levels of service quality and customer satisfaction.</li><li>Comply with company policies, procedures, and performance targets.</li><li>Contribute effectively to team objectives and continuous improvement initiatives.</li></ul><p>Qualifications and Requirements</p><ul><li>Native-level fluency in <b>English,</b> <b>Hindi / Urdu</b>, <b>Indonesian, Malay, Korean, Thai or Japanese.</b></li><li><b>Current residence in Istanbul is mandatory</b>, with a valid work and/or residence permit.</li><li>Strong verbal and written communication skills.</li><li>Customer-focused approach and attention to detail.</li><li>Previous experience in customer service or call center roles is preferred.</li></ul><p>Compensation and Benefits</p><ul><li>Competitive salary with performance-based incentives.</li><li>Professional work environment with clear performance standards.</li><li>Training and opportunities for career progression.</li></ul><p>Application Procedure</p><p>Candidates who meet the above requirements should submit:</p><ul><li>Updated CV (resume)</li><li>Contact details (email address and phone number)</li></ul><p>Only candidates who meet the stated qualifications and location requirements will be contacted.</p><p>Job Types: Full-time, Commission, New-Grad</p><p>Pay: 40,000.00TRY - 150,000.00TRY per month</p>

Sales Representative

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Do you have a Bias for Action?
<br>
<br>
Would you like to be part of an innovative, fast-paced and motivated team?
<br>
<br>
We&rsquo;re glad to hear it.
<br>
<br>
Each action we undertake is on behalf of our customers, which is why we keep a close eye on all processes in our Fulfillment Centers. Our Fulfillment Centers are at the heart of Amazon&rsquo;s world-class and rapidly growing Operations network: they&rsquo;re where we manage our fast-moving inventory. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out.
<br>
<br>
We&rsquo;re looking for a detail-oriented leader to join our Inventory Control and Quality Assurance and ISS team. We&rsquo;ll need you to ensure that we continue delivering as reliably as ever to our customers, with all teams maintaining their performance and quality of service.
<br>
<br>
When working on Inventory Control (IC), you&rsquo;ll carry out extensive analysis and research, as you come to understand and correct any vacancies in our inventory.
<br>
<br>
The other significant portion of your time will be devoted to Quality Assurance (QA). In this line of responsibility, you&rsquo;ll proactively audit team efficiency. For example: how closely everyone in your Fulfillment Center is adhering to agreed processes, while highlighting any discrepancies.
<br>
<br>
ISS support fulfillment center operations by acting as the link between Corporate Retail teams and on-site Operations. They investigate, manage, and re-escalate Retail, Vendor, and Catalog tickets to resolve receiving and inventory issues. The role requires strong communication, cross-team coordination, and hands-on problem solving. ISS Representatives also help maintain safe work areas and support consistent operational performance.<br>
Your responsibilities:
<br>
<br>
<ul><li>Managing the site-based Inventory Control and Quality Assurance team,
</li><li>You&rsquo;ll maintain Health and Safety standards within your sphere of influence, actively promoting a positive Health and Safety culture on-site,
</li><li>Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions; then, you&rsquo;ll provide feedback to Operations where necessary,
</li><li>Review and analyze customer defect data, while developing corresponding action plans to reduce and eliminate causes of any issues,
</li><li>On a daily, weekly and monthly basis: develop and execute action plans for increasing quality, inventory accuracy and service satisfaction,
</li><li>Partner with Management in the communication of Inventory Control and Quality Assurance policies and procedures: you&rsquo;ll keep an eye on compliance in your Fulfillment Center,
</li><li>Carry out supervisory responsibilities in accordance with Amazon&rsquo;s wider policies and procedures, including: [li]Interviewing and training both exempt and non-exempt employees,
</li><li>Assuming accountability for setting and meeting operational goals,
</li><li>Planning and forecasting,
</li><li>Assigning and directing work and employee deliverables,
</li><li>Performance appraisal of team members,
</li><li>Rewarding and disciplining employees where appropriate.
</li><li>To build up an understanding of Fulfillment Center inventory systems and processes, and to provide assistance and expertise for problem-solving wherever you can.
</li><li>Act as the primary link between Corporate Retail teams and Fulfillment Center Operations.</li></ul>
- Investigate, manage, and re-escalate Retail, - Vendor, and Catalog tickets to resolve receiving and inventory issues.<br>
<br>
Support the resolution of problem items that cannot be received under standard receiving conditions.<br>
<br>
Communicate clearly with associates and leaders to provide instructions, updates, and escalation status.<br>
<br>
Maintain safe, organized work areas while supporting consistent operational performance and customer experience.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor&rsquo;s Degree from an accredited university or equivalent qualification</li><li>Demonstrated solid proficiency in time management skills, alongside confidence in organising vast amounts of data</li><li>Resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment</li><li>Proven ability to influence, with varying levels of seniority within an organisation</li><li>Previous experience in inventory placement and optimisation</li><li>Fluent user of the entire MS Office suite, especially Excel; MS Access experience is a plus</li><li>Excellent verbal and written communications skills in the local language and in English</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of experience using Microsoft Office tools, particularly Excel, for tracking, reporting, and analysis.</li><li>Experience working in a Fulfillment Center, Receiving, ICQA, or Operations support function.</li><li>Strong analytical abilities, including proficient mathematical and data analysis skills, with experience in inventory analysis and topography optimization.</li><li>Expert in data mining and data preparation, with the ability to turn large data sets into actionable insights.</li><li>Ability to quickly learn and apply new software systems and data analysis tools.</li><li>Experience with Lean and Six Sigma methodologies and continuous improvement techniques.</li><li>Strong problem-solving skills with the ability to investigate issues, identify root causes, and drive resolution.</li><li>Effective communicator, able to work cross-functionally with associates, managers, and corporate stakeholders.</li><li>Comfortable operating in a fast-paced, deadline-driven environment with competing priorities.</li><li>If you want this shorter, more technical, or sim</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Inventory Control & Quality Assurance Area Manager, Inventory Control and Quality Assurance

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