contact center professional

Half Price Packaging PVT Ltd

DS is a digital marketing company providing SEO, GMB, Website, and Social Media Marketing services for the US market.Job Description: We are hiring Call Center Agents (SEO Sales) to contact US-based businesses, explain digital marketing services, and generate sales leads.Responsibilities:<ul><li>Make outbound calls to potential US clients.</li><li>Promote SEO and digital marketing services confidently.</li><li>Generate leads and meet weekly &amp; monthly targets.</li><li>Maintain communication records and follow up on clients.</li></ul>Requirements:<ul><li>Freshers &amp; experienced both can apply.</li><li>Good English communication skills.</li><li>Confident in cold calling and target-oriented.</li><li>Willing to work night shift (US Market).</li></ul>Benefits:<ul><li>Fixed salary + performance commission.</li><li>Paid training and growth opportunities.</li></ul>Apply Now &ndash; Call or WhatsApp: 0318-1490668Job Types: Full-time, FresherPay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In person

Call Center Agents SEO

Code Flairs

About the RoleWe are looking for energetic and motivated Call Center Agents to join our growing SEO campaign team. If you have excellent communication skills, a positive attitude, and the drive to succeed in a fast-paced environment, this is the perfect opportunity for you!Key Responsibilities<ul><li>Make outbound calls to clients and prospects for SEO / digital marketing services.</li><li>Explain products and services clearly and persuasively.</li><li>Maintain accurate records of interactions and follow-ups.</li><li>Meet daily and weekly performance targets.</li><li>Collaborate with the team to achieve overall campaign goals.</li></ul>Requirements<ul><li>Previous call center or telesales experience preferred (SEO or digital marketing background is a plus).</li><li>Strong English communication and interpersonal skills.</li><li>Confidence, enthusiasm, and a results-driven mindset.</li><li>Willing to work the evening shift (5 PM &ndash; 2 AM).</li><li>Basic computer literacy and CRM knowledge are an advantage.</li></ul>What We Offer<ul><li>Attractive salary package and performance bonuses.</li><li>Career growth opportunities within the digital marketing field.</li><li>Supportive team and professional work environment.</li></ul>To Apply:Please approach on whatsApp: 032542831182. Mention position then share resume .Job Type: Full-timePay: Rs50,000.00 per monthApplication Question(s):<ul><li>Comfortable in working 2nd shift 5pm till 2am.?</li><li>How many years of Call Center Agent experience do you have?</li></ul>Work Location: In person

Call Center Agent – SEO Campaign

DICETEK LLC

<div>Design Verification &amp; Technical Review<ul><li>Collaborate with the vendor to review, verify, and provide formal review report for solution architecture components including:</li><li>Genesys platform setup and multichannel enablement</li><li>CRM integration and data flows</li><li>AI/NLP platforms (Kore.ai, OpenAI) for chatbots, automation, and others</li><li>Cloud deployment (AWS, Azure) and security zones</li><li>Network architecture, disaster recovery, and high availability</li><li>CX and user journey , service catagleo, knowledge base ..etc</li><li>Agents lapryo solutions systems, workforce management and so</li></ul>
Integration Readiness
o Ensure the Contact Center solution is designed for seamless integration with all relevant client and third-party systems.
o Work closely with vendors and internal teams to define and validate integration requirements, data flows, and interface specifications.
o Ensure integration designs support real-time data exchange, security protocols, and adherence to government interoperability standards.
o Support validation and testing of all integrations during system integration and UAT phases. 
Technical Governance and Documentation
o Review and comment on technical design documents (HLD, LLD, APIs, data flows).
o Ensure traceability of business and technical requirements in all design outputs.
o Document architecture risks, assumptions, and required mitigation actions. 
Collaboration and Reporting
o Serve as the client-side technical expert during all design-related vendor workshops.
o Escalate critical risks or non-compliance issues to the Program Manager.
o Provide structured feedback and contribute to overall project technical governance.</div>

Contact Center Technical Solutions Expert

HSBC

<div>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. 
Some careers have more impact than others.
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be. 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<div>
Some careers have more impact than others.</div><div>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div></div><div> 
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><div></div><div> 
We are currently seeking an experienced professional to join our team in the role of GSC HBME CONTACT CENTER</div><div></div><div> 
Principal responsibilities
</div>Impact on the Business
<ul><li>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul>
Customers / Stakeholders
<ul><li>Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul>
Leadership &amp; Teamwork
<ul><li>Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul>
Operational Effectiveness &amp; Control
<ul><li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
</li><li>Maintains HSBC internal control standards
</li><li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul><div> 
</div><div>Requirements</div><ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul><div></div><div> 
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.</div><div></div><div> 
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.</div> 
You&rsquo;ll achieve more when you join HSBC.<div> 
</div><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</div><div> 
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div> 
</div>***Issued By HSBC Electronic Data Processing (EGYPT) Private LTD*** 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo; 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</div>

HBME - Contact Center Agent

Property Shop Investment LLC

As Call Center Agent, you&rsquo;ll handle incoming and outgoing customer calls, provide product or service information, resolve issues efficiently, and ensure a positive customer experience.Responsibilities:<ul><li>Answer customer inquiries via phone, email, or chat</li><li>Provide accurate information about products and services</li><li>Resolve customer issues and escalate complex cases as needed</li><li>Maintain customer records and document interactions</li></ul>Requirements:<ul><li>Excellent communication and problem-solving skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer and data entry skills</li><li>Previous customer service experience preferred</li></ul>Job Location: Abu Dhabi, UAEJob Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Immediate joiner?</li><li>What is your salary expectation?</li></ul>Language:<ul><li>English fluently (Required)</li></ul>

Call Center CRM Agent - Arabic speaker

Zaren Group

Merkez ofisi Atak&ouml;y&rsquo;de bulunan, dinamik sat&#305;&#351; ekibimize &#304;talyanca bilen, ileti&#351;imi g&uuml;&ccedil;l&uuml; ve hedef odakl&#305; bir Call Center Sat&#305;&#351; Dan&#305;&#351;man&#305; ar&#305;yoruz.Aranan Nitelikler<ul><li>&#304;leri seviyede &#304;talyanca konu&#351;ma ve yazma becerisine sahip,</li><li>Sat&#305;&#351; ve pazarlama alan&#305;nda minimum 1 y&#305;l deneyimi bulunan,</li><li>Telefonda sat&#305;&#351; yapmay&#305; seven, ikna g&uuml;c&uuml; y&uuml;ksek,</li><li>M&uuml;&#351;teri memnuniyeti ve &ccedil;&ouml;z&uuml;m odakl&#305; hizmet anlay&#305;&#351;&#305;n&#305; benimsemi&#351;,</li><li>Pozitif, enerjik ve motivasyonu y&uuml;ksek,</li><li>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n ve zaman y&ouml;netimi g&uuml;&ccedil;l&uuml;,</li><li>MS Office uygulamalar&#305;na h&acirc;kim,</li><li>Tercihen call center veya sat&#305;&#351; destek pozisyonlar&#305;nda deneyimli.</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>Deneyim:<ul><li>sat&#305;&#351;: 1 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>&#304;talyanca (Zorunlu)</li></ul>

İTALYANCA CALL CENTER TEMSİLCİSİ

Entree Catering

&#1578;&#1576;&#1581;&#1579; &#1588;&#1585;&#1603;&#1577; &#1571;&#1608;&#1606;&#1578;&#1585;&#1610; &#1604;&#1604;&#1578;&#1580;&#1607;&#1610;&#1586;&#1575;&#1578; &#1575;&#1604;&#1594;&#1584;&#1575;&#1574;&#1610;&#1577; &#1593;&#1606; &#1605;&#1608;&#1592;&#1601;&#1577; &#1578;&#1578;&#1581;&#1583;&#1579; &#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1576;&#1591;&#1604;&#1575;&#1602;&#1577; &#1604;&#1604;&#1575;&#1606;&#1590;&#1605;&#1575;&#1605; &#1573;&#1604;&#1609; &#1601;&#1585;&#1610;&#1602; &#1605;&#1585;&#1603;&#1586; &#1575;&#1604;&#1575;&#1578;&#1589;&#1575;&#1604;. &#1610;&#1580;&#1576; &#1571;&#1606; &#1578;&#1603;&#1608;&#1606; &#1575;&#1604;&#1605;&#1578;&#1602;&#1583;&#1605;&#1577; &#1604;&#1576;&#1602;&#1577;&#1548; &#1605;&#1606;&#1592;&#1605;&#1577;&#1548; &#1608;&#1578;&#1580;&#1610;&#1583; &#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1575;&#1604;&#1593;&#1605;&#1604;&#1575;&#1569; &#1593;&#1576;&#1585; &#1575;&#1604;&#1607;&#1575;&#1578;&#1601; &#1608;&#1608;&#1575;&#1578;&#1587;&#1575;&#1576;&#1548; &#1576;&#1575;&#1604;&#1573;&#1590;&#1575;&#1601;&#1577; &#1573;&#1604;&#1609; &#1578;&#1606;&#1587;&#1610;&#1602; &#1578;&#1608;&#1589;&#1610;&#1604; &#1575;&#1604;&#1591;&#1604;&#1576;&#1575;&#1578; &#1605;&#1593; &#1575;&#1604;&#1587;&#1575;&#1574;&#1602;&#1610;&#1606;.&#1575;&#1604;&#1605;&#1607;&#1575;&#1605;:<ul><li>&#1575;&#1604;&#1585;&#1583; &#1593;&#1604;&#1609; &#1575;&#1604;&#1605;&#1603;&#1575;&#1604;&#1605;&#1575;&#1578; &#1608;&#1585;&#1587;&#1575;&#1574;&#1604; &#1575;&#1604;&#1608;&#1575;&#1578;&#1587;&#1575;&#1576; &#1576;&#1591;&#1585;&#1610;&#1602;&#1577; &#1575;&#1581;&#1578;&#1585;&#1575;&#1601;&#1610;&#1577; &#1608;&#1587;&#1585;&#1610;&#1593;&#1577;.</li><li>&#1578;&#1587;&#1580;&#1610;&#1604; &#1575;&#1604;&#1591;&#1604;&#1576;&#1575;&#1578; &#1608;&#1575;&#1604;&#1578;&#1571;&#1603;&#1583; &#1605;&#1606; &#1583;&#1602;&#1578;&#1607;&#1575;.</li><li>&#1578;&#1606;&#1587;&#1610;&#1602; &#1593;&#1605;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1578;&#1608;&#1589;&#1610;&#1604; &#1605;&#1593; &#1575;&#1604;&#1587;&#1575;&#1574;&#1602;&#1610;&#1606;.</li><li>&#1573;&#1583;&#1582;&#1575;&#1604; &#1575;&#1604;&#1591;&#1604;&#1576;&#1575;&#1578; &#1601;&#1610; &#1606;&#1592;&#1575;&#1605; &#1606;&#1602;&#1575;&#1591; &#1575;&#1604;&#1576;&#1610;&#1593; (POS).</li><li>&#1605;&#1578;&#1575;&#1576;&#1593;&#1577; &#1575;&#1604;&#1591;&#1604;&#1576;&#1575;&#1578; &#1575;&#1604;&#1610;&#1608;&#1605;&#1610;&#1577; &#1605;&#1593; &#1601;&#1585;&#1610;&#1602; &#1575;&#1604;&#1593;&#1605;&#1604;&#1610;&#1575;&#1578;.</li></ul>&#1575;&#1604;&#1588;&#1585;&#1608;&#1591;:<ul><li>&#1610;&#1588;&#1578;&#1585;&#1591; &#1571;&#1606; &#1578;&#1603;&#1608;&#1606; &#1575;&#1604;&#1605;&#1578;&#1602;&#1583;&#1605;&#1577; &#1571;&#1606;&#1579;&#1609;.</li><li>&#1578;&#1580;&#1610;&#1583; &#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1576;&#1591;&#1604;&#1575;&#1602;&#1577;&#1548; &#1608;&#1605;&#1593;&#1585;&#1601;&#1577; &#1576;&#1587;&#1610;&#1591;&#1577; &#1576;&#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1573;&#1606;&#1580;&#1604;&#1610;&#1586;&#1610;&#1577;.</li><li>&#1610;&#1601;&#1590;&#1617;&#1604; &#1608;&#1580;&#1608;&#1583; &#1582;&#1576;&#1585;&#1577; &#1587;&#1575;&#1576;&#1602;&#1577; &#1601;&#1610; &#1605;&#1585;&#1603;&#1586; &#1575;&#1578;&#1589;&#1575;&#1604; &#1571;&#1608; &#1582;&#1583;&#1605;&#1577; &#1593;&#1605;&#1604;&#1575;&#1569;.</li><li>&#1573;&#1604;&#1605;&#1575;&#1605; &#1576;&#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605; &#1575;&#1604;&#1603;&#1605;&#1576;&#1610;&#1608;&#1578;&#1585; &#1608;&#1575;&#1604;&#1608;&#1575;&#1578;&#1587;&#1575;&#1576;.</li><li>&#1605;&#1606;&#1592;&#1605;&#1577; &#1608;&#1583;&#1602;&#1610;&#1602;&#1577; &#1601;&#1610; &#1575;&#1604;&#1593;&#1605;&#1604;.</li></ul>&#1587;&#1575;&#1593;&#1575;&#1578; &#1575;&#1604;&#1593;&#1605;&#1604;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604; (9 &#1587;&#1575;&#1593;&#1575;&#1578; &#1610;&#1608;&#1605;&#1610;&#1611;&#1575;).&#1575;&#1604;&#1605;&#1608;&#1602;&#1593;: &#1575;&#1587;&#1608;&#1575;&#1602; &#1575;&#1604;&#1602;&#1585;&#1610;&#1606; &#1548; &#1575;&#1604;&#1603;&#1608;&#1610;&#1578;.We are looking for a female Arabic-speaking call center agent to join our team at Entree Catering Company. The ideal candidate should have strong communication skills in Arabic (main) and English (basic), be organized, and able to handle customer calls, WhatsApp orders, and delivery dispatching efficiently.Responsibilities:<ul><li>Answer customer calls and WhatsApp messages politely and promptly.</li><li>Take and confirm orders accurately in Arabic.</li><li>Coordinate deliveries and communicate with drivers.</li><li>Enter orders into the POS system.</li><li>Support the operations team with daily order follow-up.</li></ul>Requirements:<ul><li>Female candidate only.</li><li>Fluent in Arabic; basic English required.</li><li>Previous experience in a call center or customer service preferred.</li><li>Good computer and WhatsApp communication skills.</li><li>Must be organized, reliable, and customer-focused.</li></ul>Working Hours: Full-time (9 hours per day).Location: Aswan alqurain, Kuwait.Job Type: Full-timePay: KD200.000 - KD250.000 per month

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