contact center professional

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon&rsquo;s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.<br>
<br>
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.<br>
As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.<br>
You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.<br>
<br>
Key job responsibilities<br>
Amazon&rsquo;s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:<br>
<ul><li>Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
</li><li>Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures &ndash; escalate when these cannot be resolved.
</li><li>Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.</li><li>Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
</li><li>Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
</li><li>Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
</li><li>Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.</li><li>Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.</li><li>Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.</li></ul>
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Experience in English-language communication skills, both written and verbal</li><li>Must have Bachelor's Degree or Master&rsquo;s degree</li><li>0-10+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.</li><li>Schedule flexibility (support a 24x7 operations).</li><li>Internet connection before joining date with a speed range of 50-100 Mbps</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years experience in contact center, customer service, human resources or equivalent experience.</li><li>Basic US legislation Leave of Absence and Accommodations knowledge.</li><li>Knowledge of US federal and state leave and disability laws.</li><li>Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.</li><li>Experience dealing with customers and exceptional use of empathy skills.</li><li>Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.</li><li>Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.</li><li>Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

MyHR Live Support Advisor [S], MHLS Advisor [S]

HSBC

<p></p><div><p>The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.</p><p></p><p><br>
Some careers have more impact than others.</p><p>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</p><p></p><p><br>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</p><div><b>
Some careers have more impact than others.</b></div><div></div><div><br>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div></div><div><br>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><div></div><div><br>
We are currently seeking an experienced professional to join our team in the role of <b>GSC HBME</b> <b>CONTACT CENTER</b></div><div></div><div><b><br>
Principal responsibilities</b>
</div><p><b>Impact on the Business
</b></p><ul><li>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul><p></p><p><b><br>
Customers / Stakeholders</b></p><ul><li>
Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul><p></p><p><b><br>
Leadership &amp; Teamwork</b></p><ul><li>
Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul><p></p><p><b><br>
Operational Effectiveness &amp; Control
</b></p><ul><li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
</li><li>Maintains HSBC internal control standards
</li><li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul><div><br>
</div><div><b>Requirements</b></div><ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul><div></div><p><b><br>
You&rsquo;ll achieve more when you join HSBC.</b></p><div><br>
</div><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</div><div><br>
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div><br>
</div><p><b>***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</b></p><p></p><p><br>
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</p><p></p><p><br>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p></p><p><br>
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</p></div><p></p>

Contact Center - Middle East - HSBC GSC

Zaren Group

<p>Merkez ofisi <b>Atak&ouml;y</b>&rsquo;de bulunan, dinamik satış ekibimize <b>Portekizce bilen, iletişimi g&uuml;&ccedil;l&uuml; ve hedef odaklı</b> bir <b>Call Center Satış Danışmanı</b> arıyoruz.</p><p><b>Aranan Nitelikler</b></p><ul><li>İleri seviyede <b>Portekizce</b> konuşma ve yazma becerisine sahip,</li><li><b>Satış ve pazarlama</b> alanında minimum <b>1 yıl deneyimi</b> bulunan,</li><li>Telefonda satış yapmayı seven, ikna g&uuml;c&uuml; y&uuml;ksek,</li><li><b>M&uuml;şteri memnuniyeti</b> ve &ccedil;&ouml;z&uuml;m odaklı hizmet anlayışını benimsemiş,</li><li>Pozitif, enerjik ve motivasyonu y&uuml;ksek,</li><li><b>Ekip &ccedil;alışmasına yatkın</b> ve zaman y&ouml;netimi g&uuml;&ccedil;l&uuml;,</li><li><b>MS Office</b> uygulamalarına h&acirc;kim,</li><li>Tercihen <b>call center</b> veya <b>satış destek</b> pozisyonlarında deneyimli.</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Ulaşım/Taşınma İmkanı:</p><ul><li>istanbul'da: İşe ulaşım imkanı olması veya &ccedil;alışmaya başlamadan &ouml;nce taşınmayı planlıyor olması gerekir (Zorunlu)</li></ul>

PORTEKİZCE CALL CENTER TEMSİLCİSİ

<div><div><b>Some careers have more impact than others.</b></div><div>
If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.</div><div></div><div><br>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</div><div></div><div><br>
We are currently seeking an experienced professional to join our team in the role of <b>GSC HBEG</b> <b>CONTACT CENTRE</b></div><div></div><div><b><br>
Principal responsibilities</b>
</div><p><b>Impact on the Business
</b></p><ul><li>Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.</li><li>
Delivers what is promised in line with customer expectations</li><li>
Offers value added products and services based on customer needs analysis and ensures customer understanding of those products</li></ul><p><b>
Customers / Stakeholders
</b></p><ul><li>Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications</li><li>
Generating customer loyalty through strong knowledge of key products and services</li><li>
Owns and resolves issues and understands how and when to escalate</li></ul><p><b>
Leadership &amp; Teamwork
</b></p><ul><li>Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values</li><li>
Values diversity amongst team</li></ul><p><b>
Operational Effectiveness &amp; Control
</b></p><ul><li>Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
</li><li>Maintains HSBC internal control standards
</li><li>Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres</li></ul><div><br>
</div><div><b>Requirements</b></div><ul><li>
Must be university graduate in any discipline</li><li>
Must be proficient language(s) required by the process</li></ul><ul><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent communication skills and is polite and friendly at all times</li><li>
Displays patience and empathy</li></ul><div></div><div><br>
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.</div><div></div><div><br>
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.</div><p></p><p><b><br>
You&rsquo;ll achieve more when you join HSBC.</b></p><div><br>
</div><div>HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</div><div><br>
</div><div>Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div></div><div><br>
</div><p><b>***Issued By </b><b>HSBC Electronic Data Processing (EGYPT) Private LTD</b><b>***</b></p><p></p><p><br>
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;</p><p></p><p><br>
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p><p></p><p><br>
***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***</p></div><p></p>

HBEG - Contact Centre

YÜZYÜZE EĞITIM A.Ş.

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><div>
Mektebim Koleji'nin g&uuml;&ccedil;l&uuml; kurumsal kimliğini daha da ileri taşımak &uuml;zere, Ataşehir Genel M&uuml;d&uuml;rl&uuml;k birimimizde g&ouml;revlendirilmek &uuml;zere <b>&ldquo;Kurumsal İletişim Uzmanı&rdquo;</b> arıyoruz.<br>
<ul><li>kurum i&ccedil;i ve dışı etkinliklerin planlanmasına ve uygulanmasına katkı sağlamak,</li>
<li>Basılı ve dijital tanıtım materyallerinin &uuml;retim s&uuml;recini takip etmek,</li>
<li>Marka iş birlikleri, sponsorluk ve protokol s&uuml;re&ccedil;lerine katkıda bulunmak,</li>
<li>Raporlama, arşivleme ve analiz &ccedil;alışmaları yapmak.</li>
<li>Data araması yapmak veliyi okula davet etmek</li>
<li>Aramaların takibini sağlamak</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<div></div><ul><li>Yazılı ve s&ouml;zl&uuml; iletişim becerisi y&uuml;ksek, temsil yeteneği g&uuml;&ccedil;l&uuml;,</li>
<li>Marka y&ouml;netimi ve kurumsal s&ouml;ylem oluşturma konusunda bilgi sahibi,</li>
<li>Sosyal medya platformlarına h&acirc;kim ve yaratıcı i&ccedil;erik &uuml;retebilen,</li>
<li>Adobe Photoshop, Illustrator veya Canva gibi temel grafik tasarım programlarını kullanabilen,</li>
<li>Dinamik, &ccedil;&ouml;z&uuml;m odaklı ve takım &ccedil;alışmasına yatkın,</li>
<li>Seyahat engeli olmayan,</li>
<li><b>Başvuru</b>: Eğer siz de T&uuml;rkiye&rsquo;nin d&ouml;rt bir yanındaki kamp&uuml;sleriyle eğitim alanında fark yaratan Mektebim Koleji&rsquo;nin g&uuml;&ccedil;l&uuml; iletişim ağında yer almak isterseniz, &ouml;zge&ccedil;mişinizi platform &uuml;zerinden bizimle paylaşabilirsiniz.</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Kurumsal İletişim Uzmanı
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Eğitim
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Eğitim , Pazarlama
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>Ankara &Ccedil;ankaya
<p>Ehlibeyt, 1242. Cd. 4/A, 06520 &Ccedil;ankaya/Ankara, T&uuml;rkiye</p>
<ul><div>Toplu Taşımaya Erişim</div><div>Kreş</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>2-25 yıl
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>31.12.2025
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>7.02.2026</div></div></ul></div>

Kurumsal İletişim Uzmanı

Water Grup Su Arıtma Sistemleri

<p>Şirinevler'de bulunan Firmamızın Bireysel Satış Departmanına bağlı &Ccedil;ağrı Merkezi'nde g&ouml;rev alacak, Bayan M&uuml;şteri Temsilcisi aramaktayız.</p><p>Aranan Nitelikler:</p><p>Mevcut m&uuml;şterilerle telefon &uuml;zerinden etkin iletişim kurabilen</p><p>Takım &Ccedil;alışmasına yatkın,</p><p>M&uuml;şteri Hizmetleri veya Tele-satışta en az 1 yıl deneyim sahibi,</p><p>Ms Ofis programlarına hakim,</p><p>Problem &ccedil;&ouml;zme y&ouml;n&uuml; g&uuml;&ccedil;l&uuml;,</p><p>Telefon &uuml;zerinden satış yapabilen,</p><p>M&uuml;şteri memnuniyetini sağlayacak nitelikle,</p><p>Takip&ccedil;i ve hızlı adapte olabilen,</p><p>İstanbul Avrupa yakasında ikamet eden,</p><p>Şirinevler lokasyonuna kolay erişim sağlayabilecek</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 23.000,00TRY - 25.000,00TRY aylık</p>

Çağrı Merkezi Personeli

AS DANIŞMANLIK

<p>KURUMSAL İLETİŞİM UZMANI <b>İş tanımı</b>: Araştırma, Danışmanlık, Medya, Tarım, Zirai Dron ve Gıda sekt&ouml;rlerinde faaliyet g&ouml;steren firmamızda; yetiştirilmek &uuml;zere Kurumsal iletişim uzmanı arıyoruz Neler Yapıyoruz; Anket &ccedil;alışmaları Kurumsal eğitimler Medya - Reklam &ccedil;alışmaları Avrupa birliği ve yerel fonlu projeler Kurumsal strateji planlamaları &Ccedil;alıştay, konferans ve seminerler Tarımsal &uuml;r&uuml;n satışları Drone ile ila&ccedil; g&uuml;bre hizmetleri Gıda sekt&ouml;r&uuml; yeme i&ccedil;me hizmetleri gibi alanlarda &ccedil;alışmalar y&uuml;r&uuml;t&uuml;yoruz. Kimi arıyoruz; İletişim becerileri kuvvetli Microsoft office programlarını kullanabilen Takım &ccedil;alışmasına uyumlu Lider ruhlu Sekt&ouml;rde kariyer hedefi olan Seyahat ve mesai engeli bulunmayan Aktif olarak ara&ccedil; kullanabilen Sahne ve sunum becerileri gelişmiş yetiştirilmek &uuml;zere Kurumsal iletişim asistanı arıyoruz. *Sosyoloji, Psikoloji, İstatistik, End&uuml;stri M&uuml;hendisliği, Halkla İlişkiler, Ziraat M&uuml;hendisliği&quot; gibi b&ouml;l&uuml;mler tercih sebebidir. Farklı şehirlerde proje bazlı faaliyetlerimiz bulunmakta olup iş yoğunluğumuz Konyadadır. Hibrit &ccedil;alışma modeli ile esnek &ccedil;alışma saatlerine uyum g&ouml;sterebilecek seyahat engeli bulunmayan adaylar tercih edilecektir.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 30.000,00TRY - 40.000,00TRY aylık</p>

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MyHR Live Support Advisor [S], MHLS Advisor [S]

Contact Center - Middle East - HSBC GSC

PORTEKİZCE CALL CENTER TEMSİLCİSİ

HBEG - Contact Centre

Kurumsal İletişim Uzmanı

Çağrı Merkezi Personeli

Kurumsal İletişim Uzmanı