contact center professional

HRPSP - Your Strategic HR Partner

<p><b>We&rsquo;re Hiring! Executive &ndash; Digital Contact Center</b></p><p><b>Location:</b> Islamabad<br/><b>Job Type:</b> Full-Time<br/><b>Department:</b> Digital Contact Center</p><p>Ready to be part of a fast-paced, tech-driven customer experience team? If you&rsquo;re confident, articulate, and love engaging with people&mdash;this role is for you!</p><p><b>Position: Executive &ndash; Digital Contact Center</b></p><p><b>Eligibility &amp; Requirements</b></p><ul><li><b>Minimum Qualification:</b> Graduation (14 years or above)</li><li><b>Communication Skills:</b> Fluent in English (spoken &amp; written)</li><li><b>Typing Speed:</b> Excellent</li><li><b>Gender:</b> Male &amp; Female</li><li><b>Age Limit:</b> Up to 32 years</li><li><b>Shifts:</b> Willingness to work in rotational shifts</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li><b>Basic Salary:</b> Starting from <b>PKR 37,000</b></li><li>Growth-oriented environment</li><li>Professional &amp; supportive workplace</li><li>Learning and career development opportunities</li></ul><p><b>Why Join Us?</b><br/>Be part of a modern digital contact center where your skills matter, your voice is heard, and your career can grow!</p><p><b>Interested candidates are encouraged to apply and take the next step in their professional journey!</b></p><p>Job Type: Full-time</p><p>Pay: From Rs37,000.00 per month</p><p>Work Location: In person</p>

Executive – Digital Contact Center

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>Must Have Technical/Functional Skills
</div><div>The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.</div><br>
<div><br>
</div><div>Role and Responsibilities:
</div><div>The Senior Project Manager will be part of the Global Information Services (GIS) team and will collaborate with customer business units, support groups, and the GIS organization to plan, organize, and manage the execution of critical projects, ensuring successful delivery and transition to operations.</div><br>
<div><br>
</div><ul><li>Managing multiple projects and executing all phases in alignment with customer&rsquo;s Project Management Methodology.
</li></ul><ul><li>Experience in setting up a Omni Channel enabled Contact Center with Phone and Chat bot
</li></ul><ul><li>Working with external contact center vendors and establishing the contact center connectivity with Genesys, SAP CRM systems.
</li></ul><ul><li>SAP Phone platform experience will be a plus
</li></ul><ul><li>Genesys Contact Center experience will be a plus
</li></ul><ul><li>Collaborating across GIS teams, vendors, business units, and support groups to coordinate project activities.
</li></ul><ul><li>Delivering projects within defined scope, budget, and timelines while ensuring quality.
</li></ul><ul><li>Developing comprehensive project plans covering end-to-end activities and outcomes.
</li></ul><ul><li>Prioritizing deliverables and ensuring timely completion.
</li></ul><ul><li>Communicating project status to key stakeholders on a regular cadence.
</li></ul><ul><li>Applying best practices in planning, scheduling, budgeting, resource management, risk and issue management, progress tracking, communication, approvals, documentation, and change control.
</li></ul><ul><li>Preparing and presenting project materials and updates for reviews.
</li></ul><ul><li>Ensuring compliance with customer&rsquo;s Project Management Methodology throughout the project lifecycle.
</li></ul><div>Education and Experience
</div><ul><li>Bachelor's degree in engineering and/or Information Technology.
</li></ul><ul><li>10+ years of project management experience.
</li></ul><ul><li>Relevant certifications such as PMP, CSM, etc.
</li></ul><ul><li>Proven experience in leading full lifecycle enterprise projects involving business processes, IT integration, and managing large global teams.
</li></ul><ul><li>Proficiency in project planning tools.
</li></ul><ul><li>Strong understanding of functional business processes and their alignment with IT projects.
</li></ul><ul><li>Demonstrated ability to communicate effectively with executive management and project teams.
</li></ul><ul><li>Experience in Cloud services, and integration solutions is preferred.
</li></ul><ul><li>Experience with enterprise IT projects in semiconductor field is a plus.
</li></ul><div>Skills
</div><ul><li>Strong customer focus and commitment to customer success.
</li></ul><ul><li>Ability to lead workshops and align requirements with deliverables.
</li></ul><ul><li>Results-oriented with a focus on project outcomes.
</li></ul><ul><li>Proactive in identifying and resolving risks and issues.
</li></ul><ul><li>High attention to detail and accuracy in reporting.
</li></ul><ul><li>Skilled in conducting effective meetings, documenting minutes, tracking actions, and ensuring timely follow-ups.
</li></ul><ul><li>Strong prioritization and execution capabilities.
</li></ul><ul><li>Proficiency in Waterfall and SCRUM methodologies.
</li></ul><ul><li>Proficient in Microsoft Office Suite.
</li></ul><div>Salary Range: $82,000 - $115,0000 a year
</div><div>#LI-CM2
</div></div></div></div><div><div><div><b>Location</b></div>
<div>Austin, TX</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Project Manager</div>
</div><div><div><b>Job Id</b></div>
<div>410836</div>
</div><div><div><b>Desired Skills</b></div>
<div>Project Management</div>
</div><div><div><b>Salary Range</b></div>
<div>$82,000-$110,000 a year</div></div></div></div><div></div>

Project Manager Omni Channel Contact Center

geidea

<div>
 <p>
  Established in 2008,
  <strong>
   Geidea
  </strong>
  epitomizes customer focused empowerment and commercial success through continuous innovation.
  <strong>
   Geidea
  </strong>
  makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
  <strong>
   <u>
    www.geidea.net
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  To maintain competitive advantage as we grow, we are currently looking for a new
  <strong>
   Contact Center Advisor:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key accountabilities and decision ownership:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Handle calls from customers regarding inquiries, complaints, and technical issues.
  </li>
  <li>
   Provide accurate and efficient solutions to ensure customer satisfaction and retention.
  </li>
  <li>
   Maintain detailed and accurate records of customer interactions and transactions.
  </li>
  <li>
   Collaborate with other departments to escalate and resolve complex issues.
  </li>
  <li>
   Stay up to date with product knowledge and services to better assist customers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Must Have Technical / Professional Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business management or any related field.
  </li>
  <li>
   At least 6 months of experience in customer service
  </li>
  <li>
   English level B1/C1
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
  </li>
  <li>
   Strong problem-solving skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Join our dynamic team as a
  <strong>
   Contact Center Advisor
  </strong>
  and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our values
  </strong>
  guide how we think and act - They describe what we care about the most.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Customer first
  </strong>
  - It&rsquo;s embedded in our design thinking and customer service approach.
 </p>
 <p>
  <strong>
   Open
  </strong>
  - Openness allows us to constantly improve and evolve.
 </p>
 <p>
  <strong>
   Real
  </strong>
  - No jargon and no excuses!
 </p>
 <p>
  <strong>
   Bold
  </strong>
  - Constantly challenging ourselves and our way of thinking.
 </p>
 <p>
  <strong>
   Resilient
  </strong>
  &ndash; If we fail, we bounce back stronger than before
 </p>
 <p>
  <strong>
   Collaborative
  </strong>
  - We know that we can achieve a lot more as a team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are changing lives by constantly striving for a better solution.
 </p>
</div>


Contact Center Advisor

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 <br/>
 <br/>
 Some careers have more impact than others.
 <br/>
 <br/>
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 <br/>
 <br/>
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 <br/>
 <br/>
 <strong>
  Some Careers Have More Impact Than Others.
  <br/>
  <br/>
 </strong>
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 <br/>
 <br/>
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 <br/>
 <br/>
 We are currently seeking an experienced professional to join our team in the role of
 <strong>
  GSC HBME
 </strong>
 <strong>
  CONTACT CENTER
  <br/>
  <br/>
 </strong>
 <strong>
  Principal Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Impact on the Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
  </li>
  <li>
   Delivers what is promised in line with customer expectations
  </li>
  <li>
   Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customers / Stakeholders
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  </li>
  <li>
   Generating customer loyalty through strong knowledge of key products and services
  </li>
  <li>
   Owns and resolves issues and understands how and when to escalate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership &amp; Teamwork
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
  </li>
  <li>
   Values diversity amongst team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Effectiveness &amp; Control
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
  </li>
  <li>
   Maintains HSBC internal control standards
  </li>
  <li>
   Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be university graduate in any discipline
  </li>
  <li>
   Must be proficient language(s) required by the process
  </li>
  <li>
   Open to working flexible shifting schedules
  </li>
  <li>
   Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  </li>
  <li>
   Takes pride in delivering what is promised in line with the customer and service expectations
  </li>
  <li>
   Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  </li>
  <li>
   Ability to work in a high-volume, fast paced environment is required
  </li>
  <li>
   Proficiency with personal computers and basic software packages and specialised applications
  </li>
  <li>
   Excellent communication skills and is polite and friendly at all times
  </li>
  <li>
   Displays patience and empathy
   <br/>
   <br/>
  </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 <br/>
 <br/>
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 <br/>
 <br/>
 <strong>
  You&rsquo;ll achieve more when you join HSBC.
  <br/>
  <br/>
 </strong>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 <br/>
 <br/>
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 <br/>
 <br/>
 <ul>
  <li>
   Issued By HSBC Electronic Data Processing (EGYPT) Private LTD***
   <br/>
   <br/>
  </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 <br/>
 <br/>
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 <br/>
 <br/>
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>


CSE Contact Center

Big Fish Recruitment

The Role
<br>Our client is a leading Real Estate and Marketing Developer for an exciting project in Mekkah, KSA. Our client is current seeking Contact Center Professionals in difference levels - agent, supervisor and manager.
<br><br>
Requirements
<br><b>Key Qualifications:</b> • Experience in software like Cisco, Genesys Salesforce, Zendesk • For Manager and Supervisors, must have an experience in setting and managing KPIs • Excellent English and Arabic Communication This is an excellent opportunity for the right individual continue their careers in working for a reputable company that has both customer and employee satisfaction at the forefront of their priorities. In return our client offers not only a competitive base salary and benefits package but also, fantastic career prospects and a stable working environment.
<br><br>
About the company
<br>Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Contact Center Professionals - Real Estate Developer

HBX Group

<div><p>HBX Group is the world&rsquo;s leading technology partner, connecting and empowering the world of travel. We&rsquo;re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to &lsquo;move fast, dream big and make the difference&rsquo; every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our &lsquo;global approach, local touch&rsquo; mentality. We&rsquo;re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.</p><h2 class="jobSectionHeader"><b><br>
JOB DESCRIPTION:</b></h2><p></p><h2 class="jobSectionHeader"><b>
About Us</b></h2><p>
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever‑evolving world of travel. We drive growth for our clients and partners while removing friction from the end‑to‑end travel experience. Our cloud‑based technology platforms offer fast and reliable access to a unique portfolio of travel products and services, while rich data and intelligence seamlessly connect supply and demand worldwide.</p><p>
With more than 3,000 experts across the globe, including specialists on the ground, we provide deep market insight and hands‑on support, particularly in hard‑to‑reach segments. This unique combination of technology, data, and passionate people enables businesses to unlock their full potential in the travel industry.</p><p>
HBX Group comprises four best‑in‑class B2B brands serving a diverse client base across 190+ global markets.</p><p></p><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><p>
We are seeking a customer‑focused and detail‑oriented Operations Support Specialist to provide booking‑related operational assistance to Hotelbeds and Bedsonline clients. The role manages client requests across all stages of the booking lifecycle&mdash;pre‑arrival, on‑the‑spot, and post‑travel&mdash;ensuring timely, accurate resolutions aligned with service deadlines, quality standards, and operational protocols.</p><p>
This position plays a key role in delivering an outstanding customer experience, promoting a high‑performance service culture, and achieving first‑contact resolution and high customer satisfaction.</p><p></p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li><p>
Act as the main point of contact for Hotelbeds and Bedsonline clients regarding booking‑related operational requests.</p></li><li><p>
Manage and resolve cases across all service stages, including <b>pre‑arrival, on‑the‑spot, and post‑travel</b> support.</p></li><li><p>
Handle requests promptly and accurately, in line with defined SLAs, quality guidelines, and internal processes.</p></li><li><p>
Investigate and resolve booking incidents efficiently, aiming for <b>first‑contact resolution</b> whenever possible.</p></li><li><p>
Maintain clear, professional communication with clients and relevant internal teams.</p></li><li><p>
Accurately record all interactions, actions, and resolutions in internal systems to ensure data quality and traceability.</p></li><li><p>
Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements.</p></li><li><p>
Support service performance targets and customer satisfaction objectives.</p></li></ul><h2 class="jobSectionHeader"><b>
Skills &amp; Experience</b></h2><ul><li><p>
Previous experience in <b>customer service, operations, or booking support</b>, ideally within the travel or hospitality industry.</p></li><li><p>
Strong customer‑centric mindset with a focus on service quality and efficiency.</p></li><li><p>
Excellent problem‑solving skills and ability to manage multiple cases simultaneously.</p></li><li><p>
High attention to detail and accuracy under time‑sensitive conditions.</p></li><li><p>
Strong written and verbal communication skills.</p></li><li><p>
Ability to follow structured processes while adapting to client‑specific scenarios.</p></li><li><p>
Experience working with booking systems, CRMs, or customer support tools is an advantage.</p></li><li><p>
Good level of written and spoken English, additional languages are a plus.</p></li></ul><p></p><p><i>
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference</i></p><p><br>
You will have the opportunity to work for a company that is going through significant change in becoming the world&acute;s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.<br>
</p><p><br>
As well as an attractive benefits package you will be able to work:</p><ul><li><p>
Within an innovative, engaging and multicultural environment.</p></li><li><p>
Have the opportunity to build strong and lasting business relationships and friendships from around the world.</p></li><li><p>
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.</p></li></ul></div><p></p>

Contact Centre Executive - Egypt

INTELCIA

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Intelcia is a global leader in outsourcing with over 20 years of expertise, offering tailored services that meet international standards. Focusing on simplifying business challenges, Intelcia provides four main solutions: Multichannel CX Solutions, Business Processes, IT Solutions, and Innovative &amp; Consulting Solutions. With a presence across Europe, Africa, the Indian Ocean, North America, Latin America, and the Caribbean, the company operates in 85 centers and employs over 35,000 professionals worldwide. Intelcia is driven by its ambition to be among the top 10 global outsourcing leaders, targeting &euro;1.5 billion in revenue by 2025.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Representative (English Account). In this role, you will handle customer inquiries via calls or other channels, ensure a high level of customer satisfaction, and provide effective and timely solutions to customer concerns. You will be responsible for maintaining professional communication standards and delivering exceptional customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Customer Support and Customer Service
  </li>
  <li>
   Strong focus on Customer Satisfaction and Customer Experience
  </li>
  <li>
   Excellent Phone Etiquette and verbal communication skills
  </li>
  <li>
   Ability to work effectively in a team and manage customer interactions with professionalism
  </li>
  <li>
   Problem-solving skills and a customer-centric approach
  </li>
  <li>
   Fluency in English, both written and spoken
  </li>
  <li>
   Previous experience in a customer service role, particularly in outsourcing, is an advantage
  </li>
  <li>
   High school diploma or equivalent; advanced education or certifications are a plus
  </li>
  <li>
   Flexibility with night &amp; overnight shifts is a must
  </li>
  <li>
   Fluency in English is a MUST B2/C1   (Native or Bilingual)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <strong>
   &bull; Very attractive package!
  </strong>
 </p>
 <p>
  <strong>
   &bull; Fully paid training
  </strong>
 </p>
 <p>
  <strong>
   &bull; Social &amp; medical insurance
  </strong>
 </p>
 <p>
  <strong>
   &bull; Transportation is provided (Door to Door for Ladies)
  </strong>
 </p>
 <p>
  <strong>
   &bull; Guaranteed Career Path!
  </strong>
 </p>
</div>


Call Centre | English Account

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