contact center professional

BEYOND Developments

<div>
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  <strong>
   Summary
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 <p>
  The Contact Center Executive is the first point of contact for potential and existing clients. this role is essential in delivering exceptional customer service, managing inquiries, and providing information about BEYOND current and upcoming projects
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  <br/>
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  <strong>
   The Role
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  <li>
   Answer inbound calls and respond to inquiries regarding BEYOND&rsquo;s current projects providing details about pricing, availability, specifications, handover dates, and promotional offers.
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   Handle customer complaints and provide solutions in a professional manner, and escalating cases to management when required.
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   Maintain detailed records of client interactions and update the CRM system with relevant information.
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   Qualify leads through effective questioning and understanding of client requirements.
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   Forward qualified leads to the sales team for further follow-up.
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   Conduct follow-ups on leads, inquiries, and client requests to ensure satisfaction and maintain relationships.
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   Generate daily, weekly, and monthly reports on call metrics, customer feedback, and inquiries.
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   Provide insights to marketing and sales departments on common customer queries and feedback.
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   Assist in organizing customer engagement events and outreach initiatives.
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   Assist in marketing for future projects by calling existing leads in the system and any other leads lists provided by management.
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  <br/>
 </p>
 <p>
  <strong>
   Competencies
  </strong>
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   Language: Persian (mandatory)
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   Minimum Required Education : Intermediate institute / Bachelor Degree
  </li>
  <li>
   Average Years of Experience : 1-2 Years of experience in a customer service or Contact center role or similar position in Real Estate industry
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   Required Skills : Time management, customer service, multi-tasking, previous ability to work under pressure, communication skills, customer oriented, follow-up skills, CRM System (preferably Salesforce)
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 </p>
</div>


Contact Center Executive

Voxtron

<div></div><div><div><div><div><div><div><div><div><div><div><div><p><b>Permanent</b><b> </b><b>Voxtron Solutions LLP</b><b> </b><b>1 Position</b><b>Experience: 4+ Years</b></p>
</div><p>We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. REMOTE CANDIDATES FROM INDIA CAN APPLY.
</p><div></div><h4 class="jobSectionHeader"><b>Key Responsibilities:</b></h4>
<ul><li>Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI.</li><li>
Collaborate with the sales and presales teams to prepare customized demos and proof of concepts (POCs).</li><li>
Engage with decision-makers to understand customer pain points and position the right solution components.</li><li>
Support marketing and sales events (webinars, exhibitions, roadshows) by representing the company&rsquo;s solutions.</li><li>
Gather client feedback to help improve demo content and product positioning.</li><li>
Maintain a deep understanding of industry trends and competitive landscape in the contact centre domain.</li></ul><p>
</p><h4 class="jobSectionHeader"><b>Qualifications:</b></h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.4&ndash;8 years of experience in a contact centre environment, ideally as a Supervisor, Manager, or Team Leader.Prior exposure to solution selling, presales, or training roles is an advantage.Strong presentation and interpersonal skills with the ability to engage and influence senior executives.Proficiency in CRM and contact centre technologies (Omnichannel, IVR, ACD, Dialer, etc.) preferred.Fluent in English; Arabic is a plus.
</li></ul><h4 class="jobSectionHeader"><b>Skills:</b></h4>
<ul><li>Excellent Communication Skill, Genesys, Avaya, Cisco, Asterisk, Voxtron, API, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices</li></ul></div></div></div></div></div></div></div></div></div></div><div></div>

Contact Center Demo Specialist

M&T Bank

<div><div>Contact Center Trainer</div><div></div><div>
Location: Must be able to report into the Amherst Center in Williamsville, NY. Position will be hybrid but may require you to report 100% onsite during trainings sessions.</div><div></div><div>
Hours: Must be flexible during the department hours: Monday- Friday 6am to 9pm and Sat/Sun 9am to 5pm.</div><div></div><div>
Overview:</div><div>
 Schedule, deliver and design routine internal training programs to increase job related skills and knowledge in support of the needs of the assigned businesses.</div><div></div><div>
Primary Responsibilities:</div><ul><li>
Deliver routine classroom and internal training programs at any of several training locations to support needs of assigned business.</li><li>
Assist in development of appropriate training materials for training classes.</li><li>
Assist with course evaluations and suggest changes.</li><li>
May also co-facilitate higher level specialized training programs under the guidance of a more senior trainer/manager.</li><li>
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.</li><li>
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.</li><li>
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.</li><li>
Complete other related duties as assigned.</li></ul><div></div><div>
Education and Experience Required:</div><div>
Associate&rsquo;s degree and a minimum of 2 years related business line experience or in lieu of a degree a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years related business line experience.</div><div></div><div>
Education and Experience Preferred:</div><div>
Good understanding of procedures and concepts within own discipline; Good understanding of how the team integrates with others in accomplishing the objectives of the area</div><div></div>
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<div></div><div>
Location</div>
Williamsville, New York, United States of America</div>

Contact Center Trainer

OOP Technologies

<p><b>Job Description:</b><br/>We are hiring a <b>Call Center Agent</b> with experience in digital services. The ideal candidate should have 1&ndash;3 years of experience in customer support or telesales, along with a good understanding of web services, SEO, and digital solutions. You must be able to communicate clearly, understand client needs, and promote our digital services.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to promote and sell digital services (Web Development, SEO, etc.).</li><li>Build and maintain strong client relationships.</li><li>Understand customer needs and suggest the right digital services.</li><li>Respond to client inquiries and follow up on time.</li><li>Handle objections and resolve issues professionally.</li><li>Guide clients about service processes and timelines.</li></ul><p><b>Qualifications:</b></p><ul><li>1&ndash;3 years of experience in call center, telesales, or customer support (preferably in IT/digital services).</li><li>Good knowledge of web services, SEO, and digital marketing.</li><li>Strong English communication skills.</li><li>Good persuasion, negotiation, and problem-solving skills.</li><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field.</li></ul><p><b>Job Details:</b></p><ul><li><b>Job Type:</b> Full-time (On-site)</li><li><b>Shift:</b> Night (8:00 PM &ndash; 5:00 AM)</li><li><b>Location:</b> Iqbal Town, Lahore</li></ul><p>Apply now by sending your CV to <b>hr@ooptechnologies.com</b> Or WhatsApp at <b>0323-7846800</b></p><p>Job Type: Full-time</p><p>Pay: Rs55,000.00 - Rs90,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul><p>Work Location: In person</p>

Call Center Agent – Digital Services

Zaren Group

<p>Merkez ofisi <b>Atak&ouml;y</b>&rsquo;de bulunan, dinamik sat&#305;&#351; ekibimize <b>Portekizce bilen, ileti&#351;imi g&uuml;&ccedil;l&uuml; ve hedef odakl&#305;</b> bir <b>Call Center Sat&#305;&#351; Dan&#305;&#351;man&#305;</b> ar&#305;yoruz.</p><p><b>Aranan Nitelikler</b></p><ul><li>&#304;leri seviyede <b>Portekizce</b> konu&#351;ma ve yazma becerisine sahip,</li><li><b>Sat&#305;&#351; ve pazarlama</b> alan&#305;nda minimum <b>1 y&#305;l deneyimi</b> bulunan,</li><li>Telefonda sat&#305;&#351; yapmay&#305; seven, ikna g&uuml;c&uuml; y&uuml;ksek,</li><li><b>M&uuml;&#351;teri memnuniyeti</b> ve &ccedil;&ouml;z&uuml;m odakl&#305; hizmet anlay&#305;&#351;&#305;n&#305; benimsemi&#351;,</li><li>Pozitif, enerjik ve motivasyonu y&uuml;ksek,</li><li><b>Ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n</b> ve zaman y&ouml;netimi g&uuml;&ccedil;l&uuml;,</li><li><b>MS Office</b> uygulamalar&#305;na h&acirc;kim,</li><li>Tercihen <b>call center</b> veya <b>sat&#305;&#351; destek</b> pozisyonlar&#305;nda deneyimli.</li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:</p><ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>

PORTEKİZCE CALL CENTER TEMSİLCİSİ

Selman Hukuk Bürosu

Sancaktepe Rings Rezidans'ta bulunan hukuk ofisimize kurumsal icra dosyalarının telefonla alacak tahsilatını yapabilecek İCRA ALACAK TAHSİLAT PERSONELİ (CALL CENTER) alınacaktır.
<br><br>
<ul>
<li>Hukuk bürosu tecrübesi , çağrı merkezi tecrübesi veya satış tecrübesi olan,</li>
<li>İkna kabiliyeti güçlü, diksiyonu düzgün, disiplinli ve uzun süreli çalışmayı düşünen,</li>
<li>İnsan ilişkilerinde başarılı, temsil yeteneğine sahip,</li>
<li>Ofis programlarından özellikle Excele hakim ve diğer arama programlarını çabuk öğrenebilen,</li>
<li>Sancaktepe ve civar ilçelerinde oturan,</li>
<li>Maaş + Prim usulü çalışabilecek, hafta sonu çalışması olmayan,</li>
<li>İşyerimize uygun adayların 05325952450 nolu telefondan randevu almaları rica olunur.</li>
</ul>


Çağrı Merkezi - İcra Tahsilat Personeli

Concentrix

<div><p><b>Concentrix Hakk&#305;nda,</b></p><p></p><p>
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 440 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 14 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.</p><p></p><p><b>
GENEL N&#304;TEL&#304;KLER</b></p><ul>
<li><p>&#304;yi derecede bilgisayar kullanabilen,</p></li>
<li><p>Ana dil seviyesinde <b>Flemenk&ccedil;e </b>bilen,</p></li>
<li><p>&#304;leti&#351;im becerileri geli&#351;mi&#351;, diksiyonu d&uuml;zg&uuml;n,</p></li>
<li><p>Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</p></li>
<li><p>Dinamik ve<b> gerekti&#287;inde </b>yo&#287;un tempoya ayak uydurabilecek,</p></li>
<li><p>Vardiyal&#305; &ccedil;al&#305;&#351;maya uygun,</p></li>
<li><p>Erkek adaylar i&ccedil;in askerli&#287;ini tamamlam&#305;&#351; ya da en az 1 y&#305;l tecilli</p></li></ul></div><p></p>

Flemenkçe Çağrı Merkezi Müşteri Temsilcisi (Remote)

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