contact center professional

Northwest Bank

<div>PA0740 Erie Contact Center<p></p><p><b><br>
Job Description</b></p><div><div><p><b>
Start Your Career Where Support Meets Opportunity</b></p><p>
Looking for more than just a job? At our Contact Center, you&rsquo;ll find a community that invests in <i>you</i>. With 4&ndash;6 weeks of personalized training, hands-on support from experienced leaders, and a team that&rsquo;s always got your back, you&rsquo;ll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best&mdash;so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility.</p><p></p><p>
Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration.</p><p></p><p>
Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.</p><p></p><p>
Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.</p></div><p></p><div><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Meet productivity standards and complete work in a timely manner</li><li>
Ensure compliance with scheduling requirements and attendance standards</li><li>
Maintain client and Northwest confidentiality</li><li>
Meet service level standards</li><li>
Achieve Contact Center performance standards</li><li>
Serve as a Contact Center orientation trainer</li><li>
Identify and resolve customer problems in an efficient manner</li><li>
Gather and analyze information skillfully and develop alternative solutions</li><li>
Manage difficult or emotional customer situations</li><li>
Respond promptly to customer needs</li><li>
Respond to requests and meet commitments</li><li>
Speak clearly and persuasively in positive or negative situations</li><li>
Educate clients on the benefits of Northwest products and services</li><li>
Approach others in a tactful manner and reacting well under pressure</li><li>
Demonstrate accuracy and thoroughness</li><li>
Look for ways to improve and promote quality</li><li>
Demonstrate excellent listening and interpretative skills</li><li>
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment</li><li>
Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>
Appropriate use of established call policies and procedures and scripts</li><li>
Provide support of Northwest technical products and services</li><li>
Ability to troubleshoot online access issues</li><li>
Make all outbound calls as delivered and instructed in an efficient manner</li><li>
Document results as instructed</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></p><ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of Northwest products and services</li><li>
Knowledge of computer, mobile app and bill pay systems</li><li>
Knowledge and proficiency of debit and credit card systems</li><li>
Knowledge of Northwest&rsquo;s automated system</li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>
Education:</b></p><ul><li>
High School Diploma or Equivalent preferred</li><li>
Associate Degree in Related Subject preferred</li></ul><p></p><p><b>
Work Experience:</b></p><ul><li>
Customer Service Experience preferred</li><li>
Good Technological Background preferred</li></ul><p></p><p>
#LI-EB1</p></div></div><p></p><p><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</p></div>

Contact Center Specialist - Erie, PA

Universal Orlando Resort

<div><p><b>JOB SUMMARY:</b></p>
<p>
Responsible for the development and implementation of all training programs for Universal&rsquo;s Guest Contact Center and Universal Parks &amp; Resort&rsquo;s Vacations. Assists with the creation of eLearning modules in support of departmental training programs.</p>
<p><b>
MAJOR RESPONSIBILITIES:</b></p>
<ul>
<li>Delivers and facilitates structured training, development programs and initiatives in support of the Guest Contact Center (GCC) and Universal Parks &amp; Resort&rsquo;s Vacations (UPRV) training objectives. Conducts recurrent training for team members. Updates classroom instructional material as needed. Liaisons with partners/vendors to conduct on-site educational opportunities as well as coordinating external site visits in support of training programs.</li>
<li>Assists Course Designer with creation of eLearning and Computer Based Instruction modules. Provides updates to internal Knowledge Management system including Training, SOP&rsquo;s, Policies and Procedures. Liaisons with other departments to ensure accuracy of all communication. Attends regular meetings to obtain updates of pertinent information relating to key stakeholders in support of training facilitation. Participates in Quality Assurance monitoring sessions to better understand sales/call deficiencies and training needs.</li>
<li>Assists GCC Management with center-wide TSAT initiatives. Supports the overall UO focus on TSAT inside the classroom by building awareness of program via informational messaging and when providing recognition to Trainees.</li>
<li>Assists with sales incentives in support of departmental initiatives and goals.</li>
<li>Understand and actively participate in Environmental, Health &amp; Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.</li>
<li>Perform other duties as assigned.</li>
</ul>
<p><b>SCOPE:
</b></p><p>Facilitate all facets of both new hire and recurrent training programs at the Guest Contact Center. Work with the Training team on implementing updates to curriculum, eLearning modules and new training tools as needed.</p>
<p><b>
EDUCATION:
</b></p><ul><li>High school degree or GED is required.</li>
<li>Associate&rsquo;s degree (AA) is preferred.</li>
<li>Bachelor&rsquo;s degree is preferred.</li>
</ul>
<p><b>EXPERIENCE:</b></p>
<ul>
<li>1-3 years of Training experience/classroom facilitation or equivalent combination of education and experience.</li>
<li>Experience in the service industry or related field required.</li>
<li>WorldSpan and/or airline background preferred, but not necessary.</li>
</ul>
<p><b>ADDITIONAL INFORMATION:
</b></p><p>Must have basic knowledge of call center industry and measurement tools. Developing partnerships including HR field team, GCC Operational team, Communications team and other partners in accordance with the role.</p>
<p>Your talent, skills and experience will be rewarded with a competitive compensation package.</p>
<p>
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.</p>
<p>
Universal Orlando Resort. <b>.</b></p>
<p>
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM &amp; &copy; 2026 Universal Studios.</p></div>

Trainer- Guest Contact Center

Amana Healthcare

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 <br/>
 <br/>
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 <br/>
 <br/>
 The Agent, Contact Center is responsible to provide personalized customer service support by interacting in a courteous and professional manner with customers over the phone, email and if necessary, via other appropriate channels of communication.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle inbound and outbound calls, emails, and customer inquiries; route calls to the appropriate M42 departments when needed.
  </li>
  <li>
   Provide clear and accurate information on appointments, referrals, services, care providers, events, and campaigns.
  </li>
  <li>
   Deliver a consistent customer‑centric experience in every call and email, in line with M42 standards.
  </li>
  <li>
   Ensure timely resolution, escalation, and documentation of customer queries, complaints, and recommendations.
  </li>
  <li>
   Liaise with internal M42 departments to obtain information and support effective complaint resolution.
  </li>
  <li>
   Maintain professional communication, etiquette, and demeanor at all times.
  </li>
  <li>
   Use effective call‑handling skills including proper greetings, active listening, clear questioning, and correct transfer procedures.
  </li>
  <li>
   Comply with health, safety, incident reporting, and infection control policies at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2 years&rsquo; relevant experience in the healthcare industry
  </li>
  <li>
   Strong knowledge of medical terminology
  </li>
  <li>
   Excellent computer, typing, and data entry skills
  </li>
  <li>
   Working knowledge of multi‑line telephone systems
  </li>
  <li>
   Fluent in spoken and written English
  </li>
  <li>
   Fluent in spoken and written Arabic
  </li>
 </ul>
</div>


Agent, Contact Center

APLA Health

<div><p><b>Requisition #: </b>48849</p><p><b>
Status:</b> Full-time, Non-Exempt</p><p><b>
Schedule:</b> Monday &ndash; Friday, 8AM &ndash; 5PM
</p><p><b>Onsite or Hybrid:</b> Onsite
</p><p><b>Bilingual (English/Spanish):</b> Yes: Spanish Assessment required prior to offer.</p><p>
</p><p><b>POSITION SUMMARY:</b></p><p>
Under the direction of the Contact Center Manager, the Contact Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
</li><li>Handle all scheduling calls and transfer other calls/patient inquires as appropriate.</li><li>
Schedule patient appointments according to clinic scheduling protocols.</li><li>
Register patients in eClinicalWorks according to clinic protocols.</li><li>
Verifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
</li><li>Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.</li><li>
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.</li><li>
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.</li><li>
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.</li><li>
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.</li><li>
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).</li><li>
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.</li><li>
Coordinate with other call center agents to improve customer service.</li><li>
Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.</li></ul><p>
</p><p>OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.</p><p>
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
</p><p><b>REQUIREMENTS:</b></p><p>
Training and Experience:</p><ul><li>
High school diploma or GED required.
</li><li>At least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred.
</li><li>Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.</li><li>
Bilingual required &ndash; English/Spanish.</li></ul><p>
Knowledge of:</p><ul><li>
Basic computer software (Microsoft Office Suite)</li><li>
Call Center operations</li><li>
HIPAA and OSHA guidelines</li><li>
eClinicalWorks or similar electronic health record system</li><li>
Ring Central or similar phone system</li><li>
Managed care eligibility
</li><li>Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)</li></ul><p>
Ability to:</p><ul><li>
Participate as an effective member of a large service-providing agency</li><li>
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV</li><li>
Be customer service oriented</li><li>
Possess great active listening skills</li><li>
Strong telephone etiquette
</li><li>Maintain strictest confidentiality of patients</li><li>
Maintain a strict discipline in time management</li><li>
Operate standard office equipment
</li><li>Demonstrate excellent written and verbal communication skills</li><li>
Perform word processing and data entry tasks</li><li>
Meet assigned deadlines
</li><li>Complete assigned tasks with minimal supervision</li><li>
Communicate effectively with patients, staff, peers, and superiors</li></ul><p>
</p><p><b>WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
</b></p><p>This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.</p><p>
</p><p><b>SPECIAL REQUIREMENTS:</b></p><p>
Covid Vaccination and booster required or medical/religious exemption.</p><p>
Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.</p></div><p></p>

Contact Center Specialist

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 <br/>
 <br/>
 Some careers have more impact than others.
 <br/>
 <br/>
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 <br/>
 <br/>
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 <br/>
 <br/>
 <strong>
  Some Careers Have More Impact Than Others.
  <br/>
  <br/>
 </strong>
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 <br/>
 <br/>
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 <br/>
 <br/>
 We are currently seeking an experienced professional to join our team in the role of
 <strong>
  GSC HBME
 </strong>
 <strong>
  CONTACT CENTER
  <br/>
  <br/>
 </strong>
 <strong>
  Principal Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Impact on the Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
  </li>
  <li>
   Delivers what is promised in line with customer expectations
  </li>
  <li>
   Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customers / Stakeholders
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
  </li>
  <li>
   Generating customer loyalty through strong knowledge of key products and services
  </li>
  <li>
   Owns and resolves issues and understands how and when to escalate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership &amp; Teamwork
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
  </li>
  <li>
   Values diversity amongst team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Effectiveness &amp; Control
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
  </li>
  <li>
   Maintains HSBC internal control standards
  </li>
  <li>
   Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be university graduate in any discipline
  </li>
  <li>
   Must be proficient language(s) required by the process
  </li>
  <li>
   Open to working flexible shifting schedules
  </li>
  <li>
   Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  </li>
  <li>
   Takes pride in delivering what is promised in line with the customer and service expectations
  </li>
  <li>
   Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  </li>
  <li>
   Ability to work in a high-volume, fast paced environment is required
  </li>
  <li>
   Proficiency with personal computers and basic software packages and specialised applications
  </li>
  <li>
   Excellent communication skills and is polite and friendly at all times
  </li>
  <li>
   Displays patience and empathy
   <br/>
   <br/>
  </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 <br/>
 <br/>
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 <br/>
 <br/>
 <strong>
  You&rsquo;ll achieve more when you join HSBC.
  <br/>
  <br/>
 </strong>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 <br/>
 <br/>
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 <br/>
 <br/>
 <ul>
  <li>
   Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
   <br/>
   <br/>
  </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 <br/>
 <br/>
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 <br/>
 <br/>
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>


HBME - Contact Center Agent

Zoom Communications

<div><div><ul><li>R18821
</li></ul></div><div><ul><li>Remote, United States
</li></ul></div><div><ul><li>Sales
</li></ul></div><div><ul><li>Full time</li></ul></div></div>
<br><div><div><b>What you can expect</b></div><div>
We are seeking a talented Healthcare Account Executive with specialized experience in Contact Center sales. Understands the industry standards, and has the ability to partner with direct sales account executives to prospect new opportunities and increase sales funnel.<br>
<br>
Primary goal is to partner with sales Account Executives to upsell current customers and assist in closing potential customers. Drive, build and manage pipelines for assigned territory. Act as sales specialist / subject matter expert when discussing and positioning Zoom's Customer Experience portfolio with prospects and customers.</div><p><br>
</p><div><b>About the Team</b></div><div>
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.</div><p></p><div><b><br>
Responsibilities</b></div><ul>
<li>Qualifying leads and perform needs assessment, engaging technical resources</li>
<li>Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews</li>
<li>Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close</li>
<li>Developing and maintaining business within existing accounts, managing large, complex sales situations and sales campaigns</li>
<li>Partnering with sales Account Executives to upsell current customers and assist in closing potential customers</li>
<li>Developing go to market co-sell strategy (internal Zoom, alliance partner &amp; channel partners)</li>
<li>Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions</li></ul><p></p><div><b><br>
What we&rsquo;re looking for</b></div><ul>
<li>Experience (5+ yrs) Contact Center Sales Experience</li>
<li>Able to lead and manage complex sales cycles from start to finish</li>
<li>Experience working within Healthcare accounts</li>
<li>Experience leading others with product/services training; demo and sales guides; learning and training materials</li>
<li>Experience utilizing Customer Relationship Management (CRM) tool</li>
<li>Able to travel as needed</li>
</ul><p></p><p><b>
Salary Range or On Target Earnings:</b></p><p></p><p>
Minimum:</p>
$160,000.00<p></p><p>
Maximum:</p>
$326,400.00<p></p><p>
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.</p><p></p><p>
Note: Starting pay will be based on a number of factors and commensurate with qualifications &amp; experience.</p><p></p><p>
We also have a location based compensation structure; there may be a different range for candidates in this and other locations</p><p>
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Anticipated Position Close Date:</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
04/04/26<p></p><p><b>
Ways of Working</b><br>
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.</p><p></p><p><b>
Benefits</b><br>
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.</p><p></p><p><b>
About Us</b><br>
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.<br>
We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.</p><p><b><br>
Our Commitment
</b></p><p>At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.</p><p><br>
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.</p><p></p>
#LI-Remote</div>

Zoom Contact Center Sales Specialist

WellCove

Who We Are
<br>Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. Wellcove also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.
<br><br>
Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.
<br><br>
Job Summary
<br>This job provides customer service in a call center environment by primarily receiving and responding to telephone inquiries from policyholders, beneficiaries, providers, agents, or others for information concerning insurance policies by performing the following duties.
<br><br>
<b>Supervisory Responsibilities:</b><br>
This job has no supervisory responsibilities.
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<b>Duties/Responsibilities:</b><br>
<ul>
<li>Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies.</li>
<li>Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.</li>
<li>Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.</li>
<li>Maintains working knowledge base of all company products and services.</li>
<li>Complying with company regulations regarding Privacy, confidentiality, and private health information.</li>
<li>Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution.</li>
<li>Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary.</li>
<li>Ability and Flexibility to work various shifts as required.</li>
<li>Able to type speed of 30 wpm with 95% accuracy rate.</li>
</ul>
<b>Standard Company Requirements:</b><br>
<ul>
<li>Collaborative team spirit.</li>
<li>Accountable and able to work remotely and independently.</li>
<li>Able to pass background screening and drug tests pre and post hire – includes THC</li>
<li>Verification of high school, GED, or college diploma upon request.</li>
<li>Timely responses from three professional references.</li>
<li>Able to provide a dedicated remote work location free from background noises, interruptions, and desk clutter.</li>
<li>Able to provide an ongoing reliable internet connection and access to a smart phone for Multi Factor Authentication and communication purposes.</li>
</ul>
<b>Education and Experience:</b><br>
High school diploma or general education degree (GED); and six months related call center experience and/or training.
<br>Preferred Experience
<br><ul>
<li>Associate’s degree</li>
<li>Experience with Long Term Care Insurance preferable in a Call Center setting</li>
<li>2 years related call center and customer service experience</li>
</ul>
<b>Physical Requirements:</b><br>
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
<li>While performing the duties of this job, the associate is frequently required to sit; use hands, fingers, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The associate must be able to present and speak simultaneously in meetings.</li>
<li>Prolonged periods sitting at a desk and working on a computer and phone line usage.</li>
<li>Ability to read, hear, speak, use keyboard, reason and problem solve.</li>
<li>Requires the use of office equipment such as computer terminals, telephones, or copiers.</li>
<li>Close visual acuity to perform activities such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading.</li>
</ul>
<b>Required Skills/Abilities:</b><br>
To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br><ul>
<li>Accurately entering data via Windows-based environment</li>
<li>Intermediate computer skills</li>
<li>Knowledge use of basic math and English spelling and grammar skills</li>
<li>Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li>
<li>Customer Service, Integrity/Honesty, Oral Communications, Motivation, Organizational/Planning/Organizing</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs.</li>
<li>Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</li>
</ul>
At Wellcove, we strive to create an inclusive culture for all. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.

Contact Center - Customer Service Representative, Contact Center

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