contact center professional

Amazon

<div>
 
 Description
 
 
 
 <ul>
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 This is a contractual role.
 
 
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 At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon&rsquo;s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
 
 
 Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, off boarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
 
 
 As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
 
 
 You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
 
 
 Key job responsibilities
 
 
 
 Responsibilities
 
 
 
 Amazon&rsquo;s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
 
 
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 Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
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 Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures &ndash; escalate when these cannot be resolved.
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 Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
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 Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
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 Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
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 Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
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 Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
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 Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
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 Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
 
 
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 This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
 
 
 
 Basic Qualifications
 
 
 
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 Must have Bachelor's Degree or Master&rsquo;s degree
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 0-10+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
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 Fluent communication and writing skills in English (+85%).
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 Schedule flexibility (support a 24x7 operations).
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 Internet connection before joining date with a speed range of 50-100 Mbps
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 5+ years&rsquo; experience in contact center, customer service, human resources or equivalent experience.
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 Basic US legislation Leave of Absence and Accommodations knowledge.
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 Knowledge of US federal and state leave and disability laws.
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 Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
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 Experience dealing with customers and exceptional use of empathy skills.
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 Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment.
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 Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
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 Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2868479
</div>

MyHR Live Support Advisor [S], MHLS

Standard Chartered

<div>
 
 Job Summary
 
 
 
 This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on rotational shifts and holidays are essential for this role.
 
 
 
 Key Responsibilities
 
 
 
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 Handle inbound calls, provide end to end solutions to clients
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 Ensure all client enquires, service request and complaints are handled as per defined processes.
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 To be updated with all contact center process and policies and bank product information.
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 Supporting the client on any client-initiated needs
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 Delivering on transactions, service requests, mobile/online training
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 Fulfill all service needs with maximum first call resolution
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 Co-browse with the Client in order to assist in resolving issues
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 Ability to solve problems and close issues without handing over
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 Educate and steer clients for interactions with the bank via online
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 Educate and conduct initial set up for online, ATMs etc where required
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 Suggest solutions Client might potentially need using analytics triggered next-best-conversation;
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 Perform a needs analysis with Clients on receiving calls
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 Call Center Management
 
 
 Empathy and problem-solving
 
 
 Possess customer centric and positive mindset with a can-do attitude
 
 
 Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.
 
 
 Effective Communication
 
 
 MS Office
 
 
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
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 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
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 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
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 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
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 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
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 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
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 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
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 Flexible working options based around home and office locations, with flexible working patterns.
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 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
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 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
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 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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</div>

Contact Centre -Agents

Zaren Group

Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede ROMENCE bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz. Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.Aranan NiteliklerDiksiyonu d&uuml;zg&uuml;n,G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,&#304;leti&#351;imi kuvvetli,Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Dil:<ul><li>ROMENCE</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Romence Call Center Satış Temsilcisi

KiKxxl

<div>Auf einer Wellenl&auml;nge mit unseren Kunden*innen setzen sich unsere rund 3.333 Mitarbeiter*innen an 11 Standorten in Deutschland, der T&uuml;rkei, in Griechenland und dem Kosovo ein, die seit 1999 inhabergef&uuml;hrt sind. Dabei finden wir nicht nur den richtigen Ton f&uuml;r unsere Auftraggeber, sondern pflegen auch einen kurzen Draht zu unseren Mitarbeiter*innen.
<h1 class="jobSectionHeader">Deine Aufgaben</h1>
<ul><li>Du bearbeitest fachkundig telefonisch oder schriftlich eingehende Kundenanfragen im Bereich Festnetz</li>
<li>Du ber&auml;tst Kunden aktiv zu Produkten, Preisen und Tarifen</li>
<li>Du &uuml;bernimmst eigenst&auml;ndig die Reklamations- und Beschwerdebearbeitung</li>
<li>Du bedienst alle Funktionen kundenspezifischer EDV-Systeme</li>
</ul><h1 class="jobSectionHeader">Dein Profil</h1>
<ul><li>Du hast eine sichere Kommunikations- und Ausdrucksf&auml;higkeit in deutscher Sprache (mind. C2-Level)</li>
<li>Du bist zeitlich flexibel sowohl in Schichten als auch am Wochenende zu arbeiten</li>
<li>Du verf&uuml;gst &uuml;ber eine hohe Serviceorientierung und ein ausgepr&auml;gtes Qualit&auml;tsbewusstsein</li>
<li>Du besitzt gute PC-Kenntnisse sowie Interesse an Telekommunikationsprodukten</li>
</ul><h1 class="jobSectionHeader">Dein Gehalt</h1>
<ul><li>Top Gehalt: 1000,- Euro (netto) / pro Monat fix</li>
<li>+ 100&euro; Fahrtkostenzuschuss</li>
<li>+ 100&euro; Essenszuschuss</li>
<li>+ 100&euro; Anwesenheitspr&auml;mie</li>
<li>= Basisgehalt: 1.300,- Euro</li>
<li>Du gestaltest deinen Bonus selbst: durchschnittlich 500,- Euro Bonus / Monat (weit &uuml;ber 1.000,- Euro m&ouml;glich)</li>
<li>Die Auszahlung erfolgt in Euro</li>
<li>Alle Arbeitsstunden werden bezahlt</li>
</ul><h1 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen</h1>
<ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater*in im Inbound Sales-Projekten profitierst Du von attraktiven Benefits, wie
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div>

Çağrı Merkezi Müşteri Temsilcisi- almanca bilen

Selman Hukuk Bürosu

Sancaktepe Rings Rezidans'ta bulunan hukuk ofisimize kurumsal icra dosyalarının telefonla alacak tahsilatını yapabilecek İCRA ALACAK TAHSİLAT PERSONELİ (CALL CENTER) alınacaktır.
 
<ul>
<li>Hukuk bürosu tecrübesi , çağrı merkezi tecrübesi veya satış tecrübesi olan,</li>
<li>İkna kabiliyeti güçlü, diksiyonu düzgün, disiplinli ve uzun süreli çalışmayı düşünen,</li>
<li>İnsan ilişkilerinde başarılı, temsil yeteneğine sahip,</li>
<li>Ofis programlarından özellikle Excele hakim ve diğer arama programlarını çabuk öğrenebilen,</li>
<li>Sancaktepe ve civar ilçelerinde oturan,</li>
<li>Maaş + Prim usulü çalışabilecek, hafta sonu çalışması olmayan,</li>
<li>İşyerimize uygun adayların 05325952450 nolu telefondan randevu almaları rica olunur.</li>
</ul>

Çağrı Merkezi - İcra Tahsilat Personeli

Microsoft

<div><div>As a Cloud Solution Architect specialising in Dynamics 365 Finance &amp; Operations (F&amp;O), you&rsquo;ll lead transformative cloud migrations across the Middle East and Africa. This is a rare opportunity to as the sole F&amp;O professional in the region to drive impact through the design and integration of complex systems into the Dynamics 365 ecosystem.</div><div>
You&rsquo;ll work across multiple countries, delivering high-value solutions that help customers modernise legacy platforms and realise tangible ROI. With a blend of remote and on-site engagements, this role offers both flexibility and the chance to build deep relationships across diverse markets. You&rsquo;ll be at the forefront of Microsoft&rsquo;s AI and cloud transformation, collaborating with top-tier partners and vendors to shape the future of enterprise systems.</div><div>
Find out more about our culture and values, and the environment you will be working in.</div><h2 class="jobSectionHeader">
Responsibilities</h2><div>
Use customer insights to align Business Applications solutions with business outcomes, accelerating delivery and adoption through value-based engagements and reusable IP. 
Deliver technical sessions and workshops to support customer skilling, operational health, and cloud readiness. 
Share customer feedback with internal Microsoft teams to drive product and service improvements. 
Guide decision-makers to realise value from Microsoft technology through solution optimisation, performance efficiency, and operational excellence. 
Resolve blockers preventing go-live or broad usage by applying technical, functional, and project management expertise using Microsoft best practices and IP. 
Identify growth opportunities by matching customer needs with Microsoft Business Applications capabilities and value propositions. 
Continuously develop skills to better support customer and Microsoft business goals. 
Share expertise in communities, contribute to IP creation, and reuse assets to accelerate customer transformation.</div><h2 class="jobSectionHeader">
Qualifications</h2><div>
Required/minimum qualifications</div><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.</div><div></div><div> 
Additional or preferred qualifications 
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 
6+ years experience working in a customer-facing role (e.g., internal and/or external). 
6+ years experience leading technical projects. 
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).</div> 
<div></div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Cloud Solution Architecture - Contact Center As A Service

DME GROUP ILETISIM LTD STI

&#304;leti&#351;im becerileri, ikna kabiliyeti y&uuml;ksek, diksiyonu d&uuml;zg&uuml;n, ak&#305;c&#305; ve d&uuml;zg&uuml;n bir diksiyona sahip,Motivasyonu Y&uuml;ksek,Analitik d&uuml;&#351;&uuml;nme yetene&#287;ine sahip, Ekip &ccedil;al&#305;&#351;mas&#305;na uygun,Sat&#305;&#351; ve sonras&#305; s&uuml;re&ccedil;leri takip edecek,Bilgisayar kullan&#305;m&#305;na hakim,Tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,Sat&#305;&#351; ve pazarlama konusunda kariyer hedefi olan,Ekip arkada&#351;lar&#305; ar&#305;yoruz.Daha &Ouml;nce &#304;nternet,TV,Su Ar&#305;tma Vb. &Uuml;r&uuml;n sat&#305;&#351;&#305; yapm&#305;&#351; olmal&#305;d&#305;r.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 22.100,00TRY - 50.000,00TRY ayl&#305;kUla&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Zorunlu)</li></ul>E&#287;itim:<ul><li>Lise veya dengi (Tercih edilir)</li></ul>Deneyim:<ul><li>Bilgisayar, &ccedil;agri merkezi: 1 y&#305;l (Zorunlu)</li></ul>

Çağrı Merkezi Musteri Temsilcisi

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