customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

contact center rep

Ufone PTML

Hiring Contact Center Agents - LahoreResponsibilities &amp; Requirements:- Lead, coach, and motivate team members to achieve operational targets - Monitor team performance and provide regular feedback and guidance - Prepare performance reports and communicate key updates to management - Manage client interactions and resolve escalated concerns professionally - Ensure adherence to company policies, processes, and service standards - Foster a positive and productive team environmentMust Have:- Graduation from a reputable institution - Minimum 3 years of call center experience - Strong leadership and team management skills - Excellent communication, stakeholder management, and reporting abilities - Proficiency in MS Office applications - Experience in client handling and conflict resolution - Ability to work in rotational shiftsBenefits:- Salary + Incentive - Gratuity - Subsidized Mobile Connection - Excellent Working EnvironmentJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Call Center Supervisor

PakWheels.com

<div>
 The Inside Sales Executive will be responsible for engaging customers who submit inquiries through the PakWheels "Book Now" journey. The role focuses on lead qualification, customer engagement, follow-ups, and supporting the conversion of prospective buyers into confirmed customers.
 
 
 
 Key Responsibilities
 
 
 
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 Contact and qualify customer leads generated through the PakWheels platform.
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 Understand customer requirements, purchase intent, and buying timelines.
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 Conduct timely follow-ups to nurture leads and improve conversions.
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 Maintain accurate lead records and update customer interactions in CRM systems.
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 Coordinate with relevant stakeholders to facilitate the customer purchase journey.
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 Ensure compliance with defined response and follow-up SLAs.
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 Deliver a professional and customer-centric experience throughout the engagement process.
 
 
 </li>
 </ul>
 
 Qualifications, Experience &amp; Skills
 
 
 
 <ul>
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 Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
 </li>
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 1&ndash;3 years of experience in outbound calling, telesales, lead generation, customer support, or contact center operations.
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 Experience in automotive sales, lead management, or customer acquisition will be an added advantage.
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 Strong verbal communication, customer engagement, and objection-handling skills.
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 Ability to build rapport, influence customer decisions, and work in a target-driven environment.
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 Proficiency in CRM systems and Microsoft Office applications.
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 Strong organizational skills, attention to detail, and ability to manage multiple customer interactions effectively.
 
 
 </li>
 </ul>
 At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.
</div>

Inside Sales Executive

RepairDesk

<div>
 
 
 RepairDesk
 
 is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 
 
 Tasks
 
 
 As a Customer Support Executive (T1 Technician), you will serve as the first point of contact for customers, providing exceptional support via chat, calls, and emails. Your primary responsibilities include diagnosing and resolving basic technical issues, escalating complex problems to higher support levels, and ensuring prompt and effective communication with customers to maintain satisfaction.
 
 
 
 You will utilize tools like JIRA and ZOHO platform for tracking tickets and issue management, ensuring all customer concerns are documented and addressed efficiently.
 
 
 <ul>
 
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 Provide remote software training to customers and follow up customers to make sure they&rsquo;re using the software.
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 Address customer complaints in a compassionate and patient manner via live chat and telephone.
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 Research and follow-up with customer issues and report customer requests to the development team.
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 Maintain a competent understanding of the company&rsquo;s products and their functions.
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 Follow company communication procedures, policies, and guidelines at all times.
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 Strong problem-solving skills, a customer-first attitude, and the ability to manage multiple communication channels are critical for success in this role.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
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 2-3 years of experience related to client communication.
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 Outstanding written and verbal English communication skills.
 </li>
 
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 Proven experience of customer interaction via Live Chat, Email &amp; Call.
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 Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) &amp; web based technologies (such as dropbox and google drive etc).
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 Preference will give to those who has working experience in a high-volume call center environment.
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 Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
 </li>
 
 </ul>
 
 
 
 Shift Time: 7 pm to 4 am (Pakistan Time)
 
 
 
 
 
 Onsite (Monday to Friday)
 
 
 
 
 
 Location: Jeff Heights, Gulberg III (Lahore)
 
 
 
 Benefits
 
 <ul>
 
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 Health Insurance (IPD)- Self, Spouse &amp; Children
 </li>
 
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 Maternity &amp; Paternity Benefits
 </li>
 
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 Provident Fund
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 Paid Leaves (Casual, Medical &amp; Annual)
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 Profit/Stocks Sharing Plan (Tenured Employees)
 </li>
 </ul>
</div>

Customer Support Executive (T1 Technician)

INSPIRE BUILDERS GENERAL CONTRACTING COMPANY

About the RoleWe are expanding our AI and automation practice across our group companies and external GCC clients. We are hiring a senior AI Automation Consultant to lead transformation initiatives by identifying operational inefficiencies, designing AI-powered workflows, and delivering scalable automation solutions that create measurable business impact.This is a senior, client-facing role focused on discovery, solution architecture, workflow automation, AI implementation, and stakeholder management. You will work closely with leadership teams, internal departments, and external clients to design and deploy practical AI systems that improve operations and productivity.Key Responsibilities Business Discovery &amp; Process AnalysisLead discovery sessions with internal departments and external clientsAnalyze workflows, identify bottlenecks, and uncover automation opportunitiesMap current-state and future-state operational processesBuild ROI-driven business cases for AI and automation adoptionAI &amp; Automation Solution DesignDesign AI-powered workflows, intelligent agents, RAG systems, document processing pipelines, and automation architecturesArchitect solutions using:OpenAI / Anthropic APIsn8n, Make, ZapierVector databasesCRM, ERP, HRMS, and telephony integrationsDefine implementation scope, technical specifications, and acceptance criteriaProject Delivery &amp; Implementation SupportCollaborate with automation engineers during implementationValidate outputs, conduct testing, and ensure production readinessLead pilot deployments and user adoption initiativesDevelop SOPs, documentation, and training materialsClient Engagement &amp; Pre-SalesParticipate in client meetings, workshops, and scoping sessionsSupport proposal writing, solution presentations, and demosCommunicate technical concepts clearly to non-technical stakeholdersResponsible AI &amp; GovernanceEnsure proper data handling and output validation practicesDesign human-in-the-loop workflows where requiredAddress security, compliance, and operational risks in AI systemsRequirements<ul><li>5+ years of experience in consulting, digital transformation, automation, or solution design</li><li>Minimum 2 years of hands-on experience in AI, intelligent automation, or workflow automation</li><li>Proven experience delivering automation or AI projects end-to-end</li><li>Strong understanding of LLMs, prompt engineering, AI agents, and evaluated AI systems</li><li>Hands-on experience with automation platforms such as n8n, Make, or Zapier</li><li>Experience integrating APIs, webhooks, and enterprise systems</li><li>Familiarity with CRM, ERP, HRMS, or telephony/contact-center platforms</li><li>Strong communication, presentation, and stakeholder management skills</li><li>Ability to create professional reports, architecture documents, and client proposals</li><li>Preferred Qualifications</li><li>Python or TypeScript knowledge</li><li>Experience with RAG systems and vector databases</li><li>Background in logistics, telematics, fleet, or supply chain operations</li><li>Experience working with GCC clients</li><li>Founder, operator, or transformation leadership experience is a plusWhy Join Us</li></ul>Opportunity to lead real-world AI transformation projectsDirect collaboration with leadership and decision-makersExposure to internal and external GCC client engagementsFreedom to recommend tools, processes, and innovation initiativesHigh-impact role with ownership from strategy to executionJob Timings: 09 AM to 06 PM (Monday through Friday with alternate Saturday ON from 09 AM to 02 PM with competitive market salary)Location: AL-Hafeez Shopping Mall, 5th floor office no, 505 Gulberg Lahore)Share your resume @: sulaiman.khan@gulfdesks.comWhatsApp: +92 328 4609866Work Location: In person

AI Automation Consultant

I Tech

Call Center Agent &ndash; U.S. Telesales (Truck Dispatch) | Night Shift | DHA Phase 6, LahoreFreshers &amp; Experienced Candidates Welcome | Uncapped Commission | Immediate HiringWe are urgently hiring Call Center Agents for a U.S. Truck Dispatch Telesales campaign in Lahore. This is a high-growth opportunity for individuals looking to build a career in sales, logistics, and the BPO industry, with strong earning potential through commissions.Job Details Location: DHA Phase 6, Lahore (On-site) Job Type: Full-Time Shift: Night Shift (06:00 PM &ndash; 03:00 AM) Working Days: Monday &ndash; Friday (Weekends Off)Salary Package PKR 35,000 &ndash; 45,000 + Uncapped CommissionRole Overview As a Call Center Agent &ndash; U.S. Telesales (Truck Dispatch), you will connect with U.S.-based clients, promote truck dispatch services, generate leads, and close deals. This role is ideal for confident communicators who are target-driven and motivated by high incentives.Key Responsibilities<ul><li>Make outbound calls to U.S. clients for truck dispatch services</li><li>Generate leads and convert them into successful sales</li><li>Manage follow-ups and maintain a strong sales pipeline</li><li>Build and maintain client relationships</li><li>Achieve and exceed daily, weekly, and monthly sales targets</li></ul>Requirements<ul><li>Intermediate or Bachelor&rsquo;s degree (preferred)</li><li>Strong English communication skills (spoken &amp; listening)</li><li>Confident, energetic, and target-driven personality</li><li>Freshers and experienced candidates are encouraged to apply</li><li>Ability to work night shifts consistently</li><li>Previous telesales or call center experience is a plus</li></ul>What We Offer<ul><li>Paid training with real-time call support</li><li>Uncapped commission structure with high earning potential</li><li>Professional and performance-driven work environment</li><li>Fixed weekends off (Saturday &amp; Sunday)</li><li>Fast hiring process with immediate joining</li><li>Career growth in BPO and U.S. logistics sales</li></ul>Apply Now If you are searching for call center jobs in Lahore, U.S. telesales jobs, truck dispatch sales roles, or night shift opportunities, this is your chance to grow in a fast-paced and rewarding industry.Limited positions available &ndash; Apply today for immediate consideration.Work Location: In-personPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agent – U.S. Telesales (Truck Dispatch) | Night Shift | DHA Phase 6, Lahore

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Markraft

Company DescriptionMashkraft delivers innovative technology solutions to clients who are redefining their industries and business models. The organization is driven by a strong passion for emerging technology trends and their real-world impact. contributing to technology that is actively changing the way people do business.Role DescriptionThis full-time, on-site Call Center Representative (Outbound Sales US) role is based in Lahore. The Call Center Representative will make outbound calls to prospective and existing customers in the US market to promote products and services, qualify leads, and close sales in alignment with company targets. Daily responsibilities include following scripted and non-scripted sales pitches, answering customer questions, handling objections, and recording detailed call notes in the system. The role involves maintaining high levels of customer satisfaction, meeting performance metrics such as call volume and conversion rates, and collaborating with team members and supervisors to improve sales strategies. The representative will also stay current on product knowledge, pricing, and promotional offers to ensure accurate and persuasive communication.Required Skills <ul><li>Strong Customer Satisfaction orientation, including the ability to build trust, handle concerns, and maintain positive relationships.</li><li>Excellent Interpersonal Skills, active listening, and clear verbal communication in English, particularly for US-based customers.</li><li>Solid Computer Literacy, including proficiency with call center software, CRM tools, and standard office applications.</li><li>Ability to work on-site in Lahore, meet sales and performance targets, and adapt to a fast-paced, metric-driven environment.</li><li>Prior experience in international outbound sales or BPO/call center operations is preferred.</li><li>High school diploma or equivalent required; further education in business, marketing, or communication is a plus.</li><li>Willingness to work US shifts and maintain a professional, ethical approach to customer interactions.</li></ul>Qualifications<ul><li>Bachelors Degree / A- Level - Fresh A Level Students are Encouraged to Apply</li><li>Strong English Verbal Skill without Accenet</li><li>Knowledge of CRM tools such as Sakari, Salesforce etc</li><li>Ability to work in pressure</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Agent (Outboud US)

Explore 65+ Contact center rep in Lahore this August. Find roles across top companies and apply now to boost your career.