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Deskfrnd

Role OverviewWe are looking for a proactive and organized individual to join our operations team as a Call Center Agent / Scheduling Coordinator. The role involves scheduling officers for client sites in the UK while maintaining clear communication with both officers and clients to ensure smooth operations.Key Responsibilities<ul><li>Schedule officers across multiple client sites ensuring full shift coverage</li><li>Manage shift allocations, availability, and last-minute changes</li><li>Communicate shift details and updates to officers</li><li>Respond to client queries related to staffing and scheduling</li><li>Maintain accurate records within scheduling systems</li></ul>Requirements<ul><li>Minimum 1 year experience in call center, scheduling, or customer support</li><li>Fluent English communication skills, speaking, reading &amp; writing.</li><li>Strong multitasking and organizational abilities</li><li>Ability to work rotational day and night shifts</li></ul>NOTE BELOW Walk-in interviews are being conducted Monday to Wednesday from 12:00 PM &ndash; 5:00 PM.Please drop a message on WhatsApp to obtain the office location before visiting.+923215424142Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Call Center Agent

Nopex Services

We are Hiring Staff for G-Tech Call Center in lahore. Male /Female , Freshers , Experience , person can Apply. Three Shifts are available Morning , Evening , Night. Fix Salary 25000-70000. Saturday Half day and Sunday off. APPLY NOW!!Job Types: Part-time, FresherPay: Rs45,000.00 - Rs85,000.00 per monthWork Location: In person

Call center Representative

PVC Custom Patches

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 Company Description
 
 
 
 We specialize in providing high-quality embroidery, iron-on, chenille, and PVC patches at economical prices. Our products are crafted with exceptional care and precision to meet customer needs. We take pride in offering free worldwide shipping, ensuring accessibility to customers globally. Our commitment is to deliver superior craftsmanship and reliable services to enhance customer satisfaction.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Call Center Representative based in Lahore. The representative will handle customer inquiries, resolve concerns, provide support, and ensure a positive customer experience. Day-to-day responsibilities include responding to calls and messages, maintaining accurate customer records, assisting with account-related queries, troubleshooting issues, and providing product-related information.
 
 
 
 Qualifications
 
 
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 Strong Customer Service Representatives skills with a focus on providing excellent support and ensuring customer satisfaction
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 Exceptional Interpersonal Skills and communication abilities to engage effectively with customers
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 Proficiency in Customer Support processes and operations
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 Basic Computer Literacy, including familiarity with standard office software and CRM systems
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 Good problem-solving skills and a customer-first approach to resolving inquiries
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 Ability to work independently and in a team setting
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 Previous call center experience is an advantage
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 High school diploma or equivalent is required; additional training or qualifications in communication or customer service will be beneficial
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Call Center Representative

PROPERTY BUY-RENT (SMC -Private) Limited

Location: Johar Town, Lahore Timings: 2:00 PM &ndash; 11:00 PM Job Type: Full-timeJob Description:We are looking for confident and motivated Call Center Representatives (male &amp; female) to join our team in Johar Town. The ideal candidate must be fluent and English with good communication skills and a positive attitude towards handling customer interactions.Key Responsibilities:<ul><li>Dealing with International clients for appointment booking</li><li>Handle inbound and/or outbound calls professionally</li><li>Communicate clearly with foreign customers and provide accurate information</li><li>Resolve customer queries, complaints, or concerns efficiently</li><li>Maintain call records and customer information</li><li>Follow company policies and call scripts</li></ul>Requirements:<ul><li>Male &amp; Female candidates are encouraged to apply</li><li>Good verbal communication and must be fluent in English</li><li>Basic computer knowledge</li><li>Ability to work in a fast-paced environment</li><li>Fresh candidates can apply; experience is a plus but not mandatory</li><li>Punctual, responsible, and target-oriented</li></ul>Benefits:<ul><li>Fixed working hours (2:00 PM&ndash;11:00 PM)</li><li>Monday to Friday</li><li>Friendly and professional work environment</li><li>Paid Training provided</li><li>Growth and learning opportunities</li></ul>Work Location: Johar Town, LahoreJob Type: Full-timeWork Location: In person, Lahore Johar townPay: Rs40,000.00 - Rs70,000.00 per monthExperience:<ul><li>International Calling: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Zameen.com

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 Zameen.com is looking to hire a passionate candidate for its &lsquo;call representative&rsquo; post.
 
 
 
 
 
 About Us:
 
 
 Zameen.com is Pakistan&rsquo;s Largest Online Real Estate Portal Connecting Buyers with Sellers within &amp; outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.
 
 
 
 
 
 Job Description:
 
 
 As an call representative- Project Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 Understanding clients requirements
 
 
 Ensure that clients are thoroughly briefed about relevant property units.
 
 
 Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.
 
 
 Follow up with clients to understand evolving change in requirements.
 
 
 Maintain good relationship with the clients.
 
 
 
 
 
 Requirements:
 
 
 Education to degree level or equivalent practical experience.
 
 
 Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values
 
 
 1-2 year of experience in sales (Fresh Graduates are also encouraged to apply)
 
 
 Strong communication skills.
 
 
 
 
 
 Benefits:
 
 
 An opportunity to become part of a highly professional and dynamic team working on the best practices.
 
 
 An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.
 
 
 Local and international exposure with our partner ventures.
 
</div>

Abacus Outsourcing

Abacus is seeking a highly experienced Senior Manager Operations with strong fintech and financial services contact center experience to lead large-scale, high-volume operations. This role is critical to ensuring secure, compliant, and high-quality service delivery across customer-facing fintech support environments.Key Responsibilities<ul><li>Lead end-to-end contact center operations supporting fintech, digital banking, payments, or financial services customers across voice and digital channels.</li><li>Ensure consistent achievement of SLAs, KPIs, CSAT, quality, and regulatory compliance standards (KYC, AML, data security).</li><li>Manage Operations Managers, Team Leads, and cross-functional support teams (QA, WFM, Training).</li><li>Drive workforce planning, productivity optimization, and performance management in high-volume environments.</li><li>Act as a senior escalation point for clients, regulators (where applicable), and internal stakeholders.</li><li>Lead continuous improvement and automation initiatives to enhance efficiency, risk control, and customer experience.</li><li>Ensure strict adherence to data privacy, fraud prevention, and information security policies.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred).</li><li>7&ndash;10+ years of experience in fintech, digital banking, financial services BPO, or regulated contact center operations.</li><li>Strong exposure to SLA-driven, compliance-heavy customer support environments.</li><li>Proven leadership experience managing large, multi-layered operational teams.</li><li>Solid understanding of financial products, customer verification processes, dispute handling, and transaction support.</li><li>Excellent communication, analytical, and stakeholder management skills.</li></ul>Benefits<ul><li>2 Days Off per Week</li><li>EOBI</li><li>Medical &amp; Life Insurance (IPD + OPD)</li><li>Annual, Casual &amp; Sick Leaves</li><li>Performance-Based Annual Increment</li><li>Ramadan Bonus</li><li>Fuel Allowance</li><li>Provident Fund</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthWork Location: In person

Senior Manager Operations – Call Center (Fintech/BPO)

ibex

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 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
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 Serve as the primary technical liaison between Ibex and the client.
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 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
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 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
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 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
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 Documents client requirements, workflows, risks, and technical profiles clearly.
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 Monitor service delivery, analytics, and SLAs.
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 Identifies risks early and prevents issues through proactive monitoring
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 Maintains accurate documentation, client technical profiles, and playbooks
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 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
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 Responsibilities
 
 
 
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 Strong understanding of IT infrastructure, networks, and system performance.
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 Ability to translate technical concepts for non-technical stakeholders.
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 Customer-focused mindset with a commitment to client stability and satisfaction.
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 Critical thinker with the ability to anticipate risks and prevent issues.
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 Excellent communication, client-handling, and escalation-management skills.
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 Strong analytical and troubleshooting skills.
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 Attention to detail in documentation, RCAs, and configurations
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 Resilient under pressure, especially during incidents or outages
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 Experience working with SLAs, reporting, and performance monitoring tools.
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 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
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 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
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 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
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 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
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 Familiarity with SLAs, operational workflows, and incident management processes.
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</div>

Assistant Manager, (Technical Account Management TAM)

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339 contact center rep jobs In Lahore

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Senior Manager Operations – Call Center (Fintech/BPO)

Assistant Manager, (Technical Account Management TAM)