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call center representative Jobs in Lahore

call center representative

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call center agent

contact center rep

Brandix Soft

About Company: Brandix Soft (Pvt.) Ltd. is a dynamic and fast-growing digital marketing agency with a significant international footprint. We empower businesses in the US and UK markets by providing a full spectrum of data-driven solutions, including Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, Social Media Marketing, and Web Development. Our team is dedicated to delivering measurable results and driving client success through innovative strategies.The Opportunity: We are looking for energetic and goal-oriented Call Center Representatives to join our expanding outbound sales team. As the first point of contact for our agency, you will play a crucial role in generating new business by engaging potential clients, understanding their needs, and introducing our impactful digital marketing services. This is an excellent entry-point for individuals seeking to build a career in international sales and communications.Key Responsibilities:<ul><li>Proactively conduct outbound calls to businesses in the US and UK markets to generate new sales leads.</li><li>Clearly and professionally communicate the value of our SEO, PPC, and Social Media Marketing services.</li><li>Identify and qualify sales opportunities through effective questioning and active listening.</li><li>Accurately log all customer interactions and details in the company&rsquo;s CRM system.</li><li>Nurture prospect relationships through strategic follow-up communications.</li><li>Consistently achieve and exceed individual targets for call volume, qualified leads, and appointments set.</li><li>Maintain a positive and client-focused attitude in all interactions.</li></ul>Desired Qualifications &amp; Skills:<ul><li>Education: Minimum Matric / O-Levels. A Bachelor&rsquo;s degree is a plus.</li><li>Language: Exceptional verbal English communication skills, with a clear, professional, and easily understandable telephone manner.</li><li>Experience: Prior experience in outbound sales, telemarketing, or a call center is highly advantageous. Fresh graduates with excellent communication skills are strongly encouraged to apply.</li><li>Knowledge: Familiarity with digital marketing concepts (SEO, PPC) is a significant plus.</li><li>Mindset: A results-driven attitude with the resilience to thrive in a target-oriented environment.</li><li>Soft Skills: Strong interpersonal, persuasion, and rapport-building skills.</li></ul>What We Offer You:<ul><li>Attractive Earnings: Guaranteed base salary + uncapped, performance-based incentives.</li><li>Comprehensive Training: Extensive initial and ongoing training in sales techniques &amp; digital marketing.</li><li>Career Advancement: Clear merit-based pathways for promotion to Senior Sales Representative and Team Lead roles.</li><li>Supportive Culture: A collaborative, inclusive, and high-energy team environment.</li><li>Modern Workspace: A professional office setup in a prime location.</li></ul>Job Details:<ul><li>Work Schedule: Monday to Friday (On-site only)</li><li>Shift Timings (Please specify preference):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>How to Apply: If you are a confident communicator ready to launch your career, we invite you to apply.Submit your updated resume via Indeed or send it directly to:<ul><li>Email: hrsales@brandixsoft.com</li><li>Subject Line: Application for Call Center Representative - [Your Name]</li><li>WhatsApp: +92 325 5599973</li></ul>Please Note:<ul><li>This is a full-time, on-site position in Lahore. Remote applications will not be considered.</li><li>Only shortlisted candidates will be contacted for an interview.</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In personApplication Deadline: 30/01/2026

Call Center Representative

Madni Paper Mart

Full job description Come and join us: Salary: Basic + Incentives OFFs: saturday /Sunday In-House Lunch &amp; Training Job Type: call center job part-Time Skills: Good Communication skills Good Public Dealing Good Speak English Team leading Capabilities Workload Management Hard worker And Punctual. Shifts: Morning evening night Job Type: Sales Experienced (Required) Fluent English Communication (Required) Remuneration Package: part time: PKR 50,000 to 85,000 + Commissions With Commissions you can make easily 100K+ 10 Sick Leaves 10 Casual Leaves 07 Annual Leaves (After completion of one year)Job Type: Part-timePay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Call center Representative

About Company: Brandix Soft (Pvt.) Ltd. is a dynamic and fast-growing digital marketing agency with a strong international footprint. We specialize in delivering data-driven digital solutions, including Search Engine Optimization (SEO) and comprehensive Digital Media Marketing, to help clients in the UK and US markets achieve significant and measurable business growth. Our success is driven by our talented team, and we are committed to fostering a culture of excellence and opportunity.Position Overview: We are looking for enthusiastic and goal-oriented Call Center Agents to join our vibrant sales team. In this role, you will be the voice of our company, responsible for engaging with potential clients internationally to promote our services and drive new business. This is an excellent opportunity for individuals who thrive in a target-driven environment and are passionate about building a career in international sales and communication.Key Responsibilities:<ul><li>Conduct outbound calls to prospective clients in the UK and US markets, introducing them to our SEO and digital marketing services.</li><li>Clearly communicate the value of our services, customizing conversations to address individual client needs.</li><li>Identify and qualify new sales leads through effective questioning and active listening.</li><li>Manage the initial sales process, from prospecting to setting appointments for the sales team.</li><li>Maintain accurate records of all customer interactions in the company&rsquo;s CRM system.</li><li>Strive to meet and exceed individual and team-based sales targets and KPIs.</li></ul>Required Qualifications &amp; Skills:<ul><li>Education: Minimum Matric / O-Levels / Intermediate. A Bachelor&rsquo;s degree is a plus.</li><li>Language: Exceptional verbal communication skills in English, with a clear, professional, and easily understandable accent.</li><li>Core Skills: Strong interpersonal, persuasion, and relationship-building skills.</li><li>Mindset: A results-driven attitude, resilience, and strong commitment to achieving goals.</li><li>Experience: Prior experience in tele-sales, outbound call centers, or digital marketing is advantageous but not mandatory. Fresh graduates with outstanding communication skills are highly encouraged to apply.</li></ul>What We Offer You:<ul><li>Competitive Earnings: Fixed base salary + uncapped, performance-based commission structure.</li><li>Comprehensive Training: Thorough initial training and ongoing coaching from experienced professionals.</li><li>Career Growth: Clear merit-based progression paths to senior sales and leadership roles.</li><li>International Exposure: Direct interaction with a diverse international clientele.</li><li>Positive Environment: A supportive, collaborative, and high-energy team culture in a modern Gulberg office.</li></ul>Job Details:<ul><li>Work Schedule: Monday to Friday (Full-time, On-site)</li><li>Shift Timings (Choose One):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li><li>Location: Gulberg, Lahore office (On-site only. Remote work is not available).</li></ul>How to Apply: If you are a confident communicator ready to embark on a rewarding career, please submit your updated resume.<ul><li>Email: hrsales@brandixsoft.com</li><li>Subject: Application for Call Center Agent - [Your Name]</li><li>WhatsApp: +92 325 5599973</li></ul>Note:<ul><li>Only shortlisted candidates will be contacted for an interview.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In personApplication Deadline: 30/01/2026

Call Center Agent

About Brandix Soft: Brandix Soft (Pvt.) Ltd. is a premier digital solutions provider, specializing in cutting-edge SEO, digital marketing, and web development services for businesses in the US market. We are growing our dynamic team at our Lahore office and seeking motivated professionals for night-shift operations.Position Overview: We are hiring articulate and results-driven Call Center Agents to manage outbound communications with our US-based clientele. The ideal candidate will be dedicated to delivering exceptional customer service, resolving inquiries efficiently, and identifying opportunities to add value through our service offerings.Key Responsibilities:<ul><li>Execute a target of 200+ outbound calls daily to engage with US clients.</li><li>Deliver expert support and information on our SEO, Digital Marketing, PPC, and web development services.</li><li>Proactively identify and qualify 3-5 weekly upselling opportunities for service enhancements.</li><li>Educate clients on service performance and recommend beneficial upgrades.</li><li>Maintain accurate client interaction records in the company&rsquo;s CRM system.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Minimum Matric / O-Level; a Bachelor&rsquo;s degree is preferred.</li><li>Technical Skills: Proficiency in Google Workspace or Microsoft Office. A basic understanding of SEO and digital marketing concepts is advantageous.</li><li>Soft Skills (Required):</li><li>Excellent verbal communication skills in English (US accent training will be provided).</li><li>Strong active listening, problem-solving, and multitasking abilities.</li><li>Professional phone etiquette and high emotional intelligence.</li><li>A goal-oriented mindset with the ability to perform in a fast-paced, target-driven environment.</li><li>Availability: Must be available for the night shift (7:00 PM &ndash; 4:00 AM, Monday to Friday) and work on-site from our office in Lahore (Gulberg).</li></ul>We Offer:<ul><li>A competitive base salary.</li><li>Uncapped performance-based commissions and bonuses.</li><li>Comprehensive training in digital marketing and advanced communication techniques.</li><li>A modern, well-equipped office in Gulberg's prime business district.</li><li>Valuable international exposure through direct client interaction.</li><li>A collaborative and supportive team culture.</li><li>Clear career progression opportunities within the sales and support departments.</li></ul>Application Process: Interested candidates are invited to apply on Indeed with an updated resume.Applications may also be submitted to:<ul><li>Email: hrsales@brandixsoft.com</li><li>WhatsApp: +92 325 5599973</li></ul>Please note:<ul><li>This is a full-time, on-site position in Lahore. Remote applicants will not be considered.</li><li>Only shortlisted candidates will be contacted for an interview.</li></ul>Job Types: Full-time, FresherPay: Up to Rs75,000.00 per monthApplication Question(s):<ul><li>Do you agree that you've got good english communication skills, confident enough to deal with international B2B clients over call from US?</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In personApplication Deadline: 30/01/2026

Call Center Agent (US)

DEVSTAX

Position: Call Center RepresentativeJob Type: Full-Time (On-Site)Location: New Garden town , LahoreSalary: Up to PKR 30,000/month (based on experience) Freshers can also apply Key Responsibilities:<ul><li>Conduct outbound B2B cold calls to potential clients</li><li>Identify client needs and effectively communicate DEVSTAX&rsquo;s services</li><li>Set appointments and follow up on leads</li><li>Maintain detailed and accurate records of all interactions in the CRM system</li><li>Work towards individual and team-based sales targets</li><li>Provide feedback on client interactions to improve service offerings</li></ul>Requirements:<ul><li>Proven experience in B2B cold calling, lead generation, or appointment setting</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Ability to quickly understand client needs and offer relevant solutions</li><li>Basic knowledge of software development and digital marketing services</li><li>Excellent time management and organizational skills</li><li>Self-motivated and goal-oriented with the ability to work independently</li><li>Proficiency in CRM software is a plus</li><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Fresh graduates with excellent communication skills are also encouraged to apply</li></ul>Why Join DEVSTAX?<ul><li>Dynamic work environment with a focus on professional growth</li><li>Exposure to a wide range of industries and clients</li><li>Opportunity to work with a passionate and results-driven team</li><li>Performance-based growth opportunities</li></ul>Timings: 6:00 pm - 3:00 amJob Types: Part-time, FresherPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call center representative

IGET Solutions PVT Ltd

We are seeking a dynamic, energetic, and goal-driven Sales Representative to join our growing team in IGET SOLUTIONS PVT LTD.Responsibilities:<ul><li>-Create and follow sales plans to meet targets.</li><li>-Develop and implement effective sales plans to achieve monthly and annual targets.</li><li>-Negotiate terms and close deals with clients in a professional manner.</li><li>-Build and maintain strong, long-term relationships with customers.</li></ul>Requirements:<ul><li>2&ndash;3 years of experience in Sales Dispatch.</li><li>Strong communication and listening skills.</li><li>Positive and optimistic attitude.</li><li>Ability to convince and negotiate with clients.</li><li>Problem-solving and conflict-handling skills.</li><li>Able to work hard and stay calm under pressure.</li></ul>Perks &amp; Benefits<ul><li>-Monthly incentives from day one.</li><li>-Annual bonuses and cash prizes for performance.</li><li>-Fun activities like annual dinners, gaming nights, and cricket matches.</li><li>-Team dinners to celebrate achievements.</li></ul>Salary: Up to 100,000.Location: Johar Town-Opposite of emporium mall-Gate 3.Timings: 7:00 PM - 4:00 AM.Night Shift.Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

Abacus Outsourcing

Job SummaryWe are seeking an experienced Project Manager &ndash; Contact Center Operations to lead and manage operational and technology projects supporting a high-volume food delivery application. The role focuses on improving customer support efficiency, vendor performance, process optimization, and service quality across voice, chat, email, and in-app support channels.Key ResponsibilitiesProject &amp; Program Management<ul><li>Lead end-to-end delivery of contact center projects (process improvement, automation, tool implementation, scaling operations).</li><li>Define project scope, timelines, milestones, risks, and dependencies.</li><li>Coordinate cross-functional teams (Product, Tech, Ops, QA, Training, Vendors).</li><li>Ensure projects are delivered on time, within scope, and budget.</li></ul>Contact Center Operations<ul><li>Manage projects related to customer support, rider/driver support, and merchant support.</li><li>Support multi-channel operations: voice, chat, email, social, and in-app support.</li><li>Drive improvements in AHT, CSAT, FCR, SLA, and cost per contact.</li><li>Partner with WFM teams on capacity planning and ramp-ups during peak demand.</li></ul>Process &amp; Performance Improvement<ul><li>Identify operational gaps and lead process redesign initiatives.</li><li>Implement SOPs, escalation frameworks, and quality standards.</li><li>Drive automation initiatives (chatbots, self-service, CRM workflows).</li><li>Track KPIs and present insights to senior leadership.</li></ul>Vendor &amp; Stakeholder Management<ul><li>Manage BPO/vendor transitions, performance reviews, and governance.</li><li>Act as the primary point of contact between internal stakeholders and external partners.</li><li>Ensure compliance with contractual SLAs and quality benchmarks.</li></ul>Tools &amp; Technology<ul><li>Manage CRM/contact center tools (e.g., Zendesk, Freshdesk, Salesforce, Genesys, Five9, etc.).</li><li>Partner with product and engineering teams on new feature rollouts impacting support.</li><li>Oversee UAT, go-live, and post-launch stabilization.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Operations, Engineering, or related field.</li><li>5+ years of experience in contact center operations and project management.</li><li>Strong understanding of food delivery / e-commerce / hyperlocal business models.</li><li>Proven experience managing large-scale operational projects.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent stakeholder communication and documentation skills.</li><li>Experience working with BPOs and distributed teams.</li></ul>Preferred Qualifications<ul><li>PMP, Prince2, Agile, or Scrum certification.</li><li>Experience with automation, AI/chatbots, or digital self-service tools.</li><li>Exposure to high-growth startup or tech-driven environments.</li><li>Experience handling rapid scale and peak-demand scenarios.</li></ul>Key Competencies<ul><li>Execution &amp; ownership</li><li>Data-driven decision making</li><li>Stakeholder management</li><li>Process optimization</li><li>Customer-centric mindset</li></ul>Job Type: Full-timeWork Location: In person

Senior Manager Operations (BPO)

Explore 304+ Contact center rep in Lahore this December. Find roles across top companies and apply now to boost your career.

304 contact center rep jobs IN Lahore

Call Center Representative

Call center Representative

Call Center Agent

Call Center Agent (US)

Call center representative

Call Center Representative

Senior Manager Operations (BPO)