contact center rep

Hickory Recovery Network

<div></div><div><div><div>Call Center Representative &ndash; Hickory Recovery Network</div><div>
Department: Admissions</div><div>
Direct Report To: Director of Admissions</div><div>
Job Type: Full-Time, 2nd Shift (3 -11pm), One weekend shift required</div><div></div><div><br>
About the Role:</div><ul><li>
The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients and referral partners. Under the immediate supervision of the Director of Admissions, the Call Center Representative will work to ensure the appropriate and timely conversion of direct inbound calls, emails, and other electronic referrals from outside providers. You'll work closely with other departments including Marketing, Medical &amp; Clinical, and Utilization Review. Extensive contact via phone and email are daily expectations in a fast-paced environment assisting those seeking addictions treatment in a residential setting.</li><li>
Casual work attire and shift differentials are available for some positions.</li></ul><div></div><div><br>
Why Hickory Recovery?</div><div>
Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute challenges or dealing with co-occurring disorders. Our focus is on</div><ul><li>
Delivering personalized, top tier care that fosters healing and improves wellbeing</li><li>
Ensuring every individual has access to the best possible support and treatment</li></ul><div>
Our Mission is to provide high quality, acute care to adults struggling with mental health issues or mental health co-occurring disorders. It&rsquo;s Hickory&rsquo;s primary goal to offer expert treatment for all we serve.</div><div></div><div><br>
What We Offer:</div><ul><li>
401k</li><li>
Dental insurance</li><li>
Flexible schedule</li><li>
Health insurance</li></ul></div><div><ul><li>
PTO</li><li>
Vision insurance</li><li>
Career development</li><li>
Mental health days</li><li>
Holiday pay</li></ul><div></div><div><br>
Job Qualifications:</div><ul><li>
High School diploma or equivalency required.</li><li>
An ability to learn quickly, multi-task, and utilize effective communication skills.</li><li>
Positive demeanor and clear understanding of professional boundaries with clients.</li><li>
Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.</li><li>
Dependability and punctuality are essential to this role.</li></ul><div></div><div><br>
Key Responsibilities:</div><ul><li>
Maintain adherence to HIPAA compliance in ALL communication regarding clients in treatment.</li><li>
Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.</li><li>
Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.</li><li>
Minimum 1 year of employment as Call Center Representative I</li><li>
Not currently on any type of performance monitoring</li><li>
Maintains strict confidentiality of client information and records without exception.</li></ul></div><div><ul><li>
Clarity surrounding cultural sensitivity and professional boundaries.</li><li>
Attends all staff meetings and trainings as directed by supervisor.</li><li>
Review of incoming documentation to determine appropriate Level of Care</li><li>
Assist with training and development of new staff, and ongoing review of their work during probationary period as directed by Manager.</li><li>
Quality Review and coaching of Call Center Rep I performance</li><li>
May assist in monitoring and distribution of incoming referrals.</li><li>
May assist in development, testing, and implementation of new processes and procedures as directed by Manager.</li><li>
Assist with arranging transportation of clients through use of State-funded services and company driver.</li><li>
Additional duties as assigned by Director of Admissions.</li></ul><div></div><div><br>
Compensation: Starting at $17.50</div><div></div><div><br>
For more information: www.hickorytreatmentcenters.com</div></div></div><p></p>

Call Center Representative

IIQAF

<div><h3 class="jobSectionHeader"><b>Description</b></h3>
<p>We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.</p>
<h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader"><b>Requirements</b></h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

Pelican Credit Union

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.
<br><br>
A DAY IN THE LIFE OF A REMOTE CONTACT CENTER REPRESENTATIVE INCLUDE:
<br><ul>
<li>Answering member phone calls and providing first-call resolution on various financial issues.</li>
<li>Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.</li>
<li>Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.</li>
<li>Accurately processing member transactions over the phone.</li>
<li>Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.</li>
</ul>
REMOTE CONTACT CENTER REPRESENTATIVE SKILLS AND QUALIFICATIONS INCLUDE:
<br><ul>
<li>A High School Diploma or equivalent.</li>
<li>1 year of customer service experience.</li>
<li>Must meet the requirements for our Telecommuting Program (More information below!)</li>
<li>Excellent oral, written, and telephone communication skills.</li>
<li>Strong problem-solving and member service skills.</li>
<li>Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.</li>
</ul>
<b>OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:</b><br>
<ul>
<li>Work Schedule</li>
<li>Monday – Friday</li>
<li>9:00 am – 6:00 pm</li>
<li>Must be available to work rotational Saturdays</li>
<li>9:00 am – 1:00 pm</li>
<li>Travel</li>
<li>Travel is not necessary for this position.</li>
<li>Telecommuting</li>
<li>Telecommuting is required for this position.</li>
<li>Requirements include:</li>
<li>A dedicated workspace</li>
<li>Secure and strong internet connection</li>
<li>Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift</li>
<li>An environment free from loud noises or outside distractions</li>
<li>The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge.</li>
</ul>
WHY SHOULD YOU JOIN THE PELICAN TEAM?
<br>Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
<br>Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
<br><br>
<b>Our full-time employees enjoy amazing benefits including:</b><br>
<ul>
<li>Medical, Dental, and Vision Insurance with generous employer premium contributions</li>
<li>Health Savings Account contributions for eligible employees</li>
<li>Employer-Paid Life Insurance</li>
<li>Voluntary Dependent Life Insurance</li>
<li>Paid Vacation & Sick Leave</li>
<li>15 Paid Holidays, including a Cultural Floating Holiday</li>
<li>401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%</li>
<li>Paid Time Off to volunteer with approved non-profits and charities</li>
</ul>
Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

Contact Center Representative - Remote (Baton Rouge, LA)

Experts Communication

<p><b>Experts Communication</b> is looking for a <b>Contact Center Representative (CSR)</b> to join our dynamic team. The ideal candidate should have <b>at least 1 year of experience in a call center or customer service role</b>, with excellent <b>communication, problem-solving, and sales skills</b>.</p><p><b>Salary:</b> 35,000 - 55,000 PKR (based on skills and experience)<br/><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift:</b> 7:00 PM &ndash; 4:00 AM</p><p>Note: Freshers with good English Communication skills are encouraged to apply.</p><p><b>Contact:</b> +92 317 7770002<br/><b>Email:</b> hr@expertscommunication.net</p><p><b>Responsibilities</b></p><p>Handle inbound and outbound calls professionally<br/>Communicate effectively to provide <b>information, support, and sales assistance</b><br/>Resolve customer inquiries and complaints efficiently<br/>Meet and exceed <b>monthly sales and performance targets</b><br/>Maintain accurate records of interactions and follow-ups<br/>Ensure customer satisfaction and build strong relationships</p><p><b>Requirements</b></p><p>&#10004; Minimum <b>1 year of call center/customer service experience</b><br/>&#10004; Strong <b>verbal &amp; written communication skills</b><br/>&#10004; Ability to <b>handle objections and close sales</b> confidently<br/>&#10004; Self-motivated, <b>target-driven</b>, and eager to learn<br/>&#10004; Ability to work the <b>night shift</b> (7:00 PM &ndash; 4:00 AM)</p><p><b>Benefits</b></p><p>5 working days (Saturday &amp; Sunday off)<br/>Competitive salary &amp; <b>performance-based growth</b> (evaluated every 4 months)</p><ul><li>Five working days (Saturday and Sunday off)</li><li>Uncapped commissions and performance-based bonuses</li><li>Career growth opportunities with promotions every four months based on performance</li><li>Monthly company-sponsored dinners</li><li>Annual picnic and annual grand dinner</li><li>Triannual Rewards</li><li>Health insurance coverage</li></ul><p>Kickstart your career with <b>Experts Communication</b> and grow in a professional, fast-paced environment!</p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

Contact Center Representative

ANALTYTICA

<p><b>Job Title:</b> Call Center Representative<br/><b>Company:</b> ATU Logistics<br/><b>Location:</b> Near DHA Phase 6, Lahore<br/><b>Shift:</b> Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)</p><p><b>About the Role</b></p><p>ATU Logistics is seeking energetic and customer-oriented <b>Call Center Representatives</b> to join our <b>night shift team in Lahore</b>.<br/>You&rsquo;ll serve as the primary contact for our clients &mdash; managing inbound and outbound calls to assist, resolve issues, and ensure every customer enjoys a smooth and professional experience.</p><p>We&rsquo;re looking for confident communicators who can stay composed under pressure, think on their feet, and deliver excellent service with a positive attitude.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound calls and respond to customer inquiries and support requests.</li><li>Make outbound calls for follow-ups, shipment confirmations, and service updates.</li><li>Clearly explain ATU Logistics&rsquo; services and offerings to new and existing clients.</li><li>Resolve customer concerns patiently and escalate complex issues when required.</li><li>Maintain accurate call logs and customer data in the CRM system.</li><li>Coordinate closely with the sales and dispatch teams to ensure smooth operations.</li><li>Stay informed about company updates, policies, and service changes.</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in a call center or customer service role (US/Canada market experience is a plus).</li><li>Excellent English communication skills &mdash; both verbal and written.</li><li>Strong listening, multitasking, and problem-solving abilities.</li><li>Basic computer skills and familiarity with CRM tools.</li><li>Must be available for full-time <b>night shifts</b> at our <b>Lahore office (near DHA Phase 6)</b>.</li></ul><p><b>Why Join ATU Logistics?</b></p><p>At ATU Logistics, our people are the driving force behind our success. We offer:</p><ul><li>A friendly and supportive team environment.</li><li>Competitive salary packages with performance-based incentives.</li><li>Opportunities for professional growth and skill development.</li></ul><p>If you&rsquo;re reliable, motivated, and ready to excel in a fast-paced logistics setting &mdash; we&rsquo;d love to hear from you!</p><p><b>Apply now and start your career journey with ATU Logistics!</b></p><p><b>Job Type:</b> Full-time</p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Orient Biz Tech

<p><b>Company Description</b></p><p>Welcome to Orient Biz Tech, a digital marketing and BPO firm located in Lahore. We specialize in crafting tailored strategies to enhance online presence and streamline business processes. Our dedicated team is committed to providing personalized solutions for our clients to succeed in the digital landscape.</p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Call Center Agent at Orient Biz Tech. The Call Center Agent will be responsible for customer service, satisfaction, support, and utilizing computer literacy skills to assist clients with inquiries and concerns on a daily basis.</p><p><b>Qualifications</b></p><ul><li>Customer Service Representatives and Customer Support skills</li><li>Customer Satisfaction and Interpersonal Skills</li><li>Computer Literacy</li><li>Excellent communication skills</li><li>Ability to multitask and prioritize tasks</li><li>Previous experience in a call center or customer service role is a plus</li><li>High school diploma or equivalent</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable commuting to Johar Town in evening shift from 7pm to 4am?</li></ul><p>Work Location: In person</p>

Brandix Soft

<p><b>Company Overview</b><br/>Brandix Soft (Pvt.) Ltd. is a rapidly expanding digital marketing agency with a strong international presence. We specialize in delivering a comprehensive suite of data-driven solutions&mdash;including SEO, Digital Marketing, Web Development, GMB Optimization, and PPC strategies&mdash;to enhance online visibility and drive measurable growth for our clients in the competitive US and UK markets.</p><p><b>Position Overview</b><br/>We are seeking motivated and results-driven <b>Call Center Representatives</b> to join our dynamic team. In this role, you will be the vital first point of contact for potential clients, responsible for initiating outbound calls, generating qualified leads, and driving new business growth. This is a full-time, on-site position based in our Lahore office.</p><p><b>Key Responsibilities</b></p><ul><li>Execute a high volume of outbound calls to prospective clients in the US and UK markets.</li><li>Clearly articulate the value proposition of our digital marketing services, effectively tailoring the pitch to address specific client needs.</li><li>Identify, qualify, and cultivate new sales opportunities to build a robust pipeline.</li><li>Accurately log and manage all client interactions, details, and sales activities in the company CRM.</li><li>Conduct strategic follow-ups to nurture leads, overcome objections, and move prospects through the sales cycle.</li><li>Consistently meet and exceed individual and team-based sales targets (daily, weekly, monthly).</li><li>Maintain a professional and client-focused demeanor in all interactions.</li><li>Collaborate effectively with team members and managers to achieve collective goals.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li><b>Education:</b> Minimum Matric / O-Levels. A Bachelor's degree is preferred but not required.</li><li><b>Language Skills:</b> Exceptional verbal and written English communication skills, with a clear and professional telephone manner.</li><li><b>Experience:</b> Prior experience in international outbound sales or a call center environment is a strong advantage. Experience selling digital marketing services (e.g., SEO, PPC) is highly preferred.</li><li><b>Attributes:</b></li><li>Results-driven with a proven ability to thrive in a target-oriented environment.</li><li>Strong interpersonal and persuasion skills.</li><li>Resilient and adaptable in a fast-paced setting.</li><li>Fresh graduates with excellent communication skills and a strong desire to succeed in sales are encouraged to apply.</li></ul><p><b>What We Offer</b></p><ul><li><b>Competitive Compensation:</b> A fixed base salary complemented by an attractive, performance-based incentive structure.</li><li><b>Professional Development:</b> Comprehensive training in advanced sales techniques and our digital marketing service portfolio.</li><li><b>Career Growth:</b> Clear paths for career progression and opportunities for internal promotion based on performance.</li><li><b>Work Environment:</b> A supportive, inclusive, and collaborative team culture.</li><li>We are dedicated to fostering a diverse and equitable workplace and welcome applications from all qualified candidates.</li></ul><p><b>Job Details</b></p><ul><li><b>Location:</b> Office No. 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg, Lahore.</li><li><b>Shift Timings (Monday - Friday):</b></li><li><b>UK Market Shift:</b> 2:00 PM to 11:00 PM</li><li><b>US Market Shift:</b> 7:00 PM to 4:00 AM</li><li><b>Work Type:</b> Full-time, on-site. This position is not available for remote work.</li></ul><p><b>How to Apply</b><br/>Please submit your updated resume via Indeed.</p><p>Alternatively, you may send your application directly to:</p><ul><li><b>Email:</b> hrsales@brandixsoft.com</li><li><b>WhatsApp:</b> +92 325 5599973</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Up to Rs70,000.00 per month</p><p>Experience:</p><ul><li>international cold calling: 1 year (Required)</li></ul><p>Language:</p><ul><li>english fluenlty? (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p><p>Application Deadline: 07/12/2025</p>

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