contact center rep

Hala Medical Center

Job Type:Full-Time | Specialized Healthcare AccountJob Summary:We are seeking a dedicated and experienced Call Center Agent / Customer Service Representative to handle a Healthcare Account. The ideal candidate must be an Arabic speaker with prior experience in healthcare-related call center operations, providing high-quality customer service and support to patients and clients.Key Responsibilities:<ul><li>Handle inbound and outbound calls related to healthcare services</li><li>Assist patients with inquiries regarding appointments, medical services, insurance, and general healthcare information</li><li>Accurately document call details and patient information in the system</li><li>Coordinate with internal departments to resolve patient concerns efficiently</li><li>Follow healthcare compliance, confidentiality, and data protection standards</li><li>Maintain a high level of professionalism, empathy, and communication at all times</li><li>Meet performance targets and quality standards set by the company</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 1 year of experience as a Call Center Agent / Representative</li><li>Previous experience handling a healthcare account is mandatory</li><li>Fluent in Arabic (spoken and written); English proficiency is an advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to work in a fast-paced, patient-focused environment</li><li>Basic computer skills and familiarity with CRM/call center systems</li><li>Ability to work full-time on a fixed schedule</li></ul>Preferred Skills:<ul><li>Experience in medical centers, hospitals, or healthcare BPO accounts</li><li>Knowledge of healthcare terminology and patient coordination</li><li>Strong problem-solving and multitasking abilities</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Stable full-time employment</li><li>Professional and supportive work environment</li><li>Opportunity to grow within the healthcare industry</li></ul>How to Apply:Interested candidates are encouraged to apply by submitting their updated CV through Indeed.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,000.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Ajman: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Previous Salary?</li></ul><ul><li>What is your salary expectation?</li><li>What is your Visa Status?</li><li>Can join immediately?</li></ul>Experience:<ul><li>call center agent/rep: 1 year (Required)</li></ul>Work Location: In person

Call Center Representative

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

Oshanya

Call Center Executive Location: Sharjah Industry: Healthcare / Medical Services Requirement: Must have own transferable visa.Are you an experienced call center professional with a passion for healthcare and a knack for sales?About the Role:In this pivotal role, you will be the first point of contact for our patients, providing exceptional service and seamlessly converting inquiries into confirmed appointments. You will play a key role in the clinic's growth and patient satisfaction.Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls in a professional and courteous manner.</li><li>Convert patient inquiries into scheduled appointments, effectively promoting our clinic's services.</li><li>Provide detailed information about our doctors, treatments, and services to potential patients.</li><li>Manage patient appointments, reminders, and follow-ups using our clinic management system.</li><li>Address and resolve patient queries and concerns with empathy and efficiency.</li><li>Achieve and exceed individual and team targets for call quality and conversion rates.</li><li>Maintain accurate and up-to-date patient records.</li><li>Guide and mentor junior call center agents, sharing best practices.</li></ul>Who We Are Looking For (Qualifications &amp; Experience):<ul><li>Minimum 2-3 years of experience in a call center environment, preferably within a medical center, hospital, or healthcare provider.</li><li>A proven background in sales or tele-sales with a track record of meeting targets.</li><li>Excellent communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus.</li><li>Empathetic, patient-focused, and able to handle sensitive situations with discretion.</li><li>Tech-savvy with experience in CRM or clinic management software.</li><li>MUST have own transferable visa.</li></ul>What We Offer:<ul><li>A competitive monthly salary of AED 2500 - AED 3,000.</li><li>A rewarding opportunity to make a difference in patients' lives.</li><li>A supportive and professional work environment.</li><li>Potential for career growth within the clinic.</li></ul>Ready to Apply?+971 55 664 3235 whats appJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Brandix Soft

About Company: Brandix Soft (Pvt.) Ltd. is a dynamic and fast-growing digital marketing agency with a significant international footprint. We empower businesses in the US and UK markets by providing a full spectrum of data-driven solutions, including Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, Social Media Marketing, and Web Development. Our team is dedicated to delivering measurable results and driving client success through innovative strategies.The Opportunity: We are looking for energetic and goal-oriented Call Center Representatives to join our expanding outbound sales team. As the first point of contact for our agency, you will play a crucial role in generating new business by engaging potential clients, understanding their needs, and introducing our impactful digital marketing services. This is an excellent entry-point for individuals seeking to build a career in international sales and communications.Key Responsibilities:<ul><li>Proactively conduct outbound calls to businesses in the US and UK markets to generate new sales leads.</li><li>Clearly and professionally communicate the value of our SEO, PPC, and Social Media Marketing services.</li><li>Identify and qualify sales opportunities through effective questioning and active listening.</li><li>Accurately log all customer interactions and details in the company&rsquo;s CRM system.</li><li>Nurture prospect relationships through strategic follow-up communications.</li><li>Consistently achieve and exceed individual targets for call volume, qualified leads, and appointments set.</li><li>Maintain a positive and client-focused attitude in all interactions.</li></ul>Desired Qualifications &amp; Skills:<ul><li>Education: Minimum Matric / O-Levels. A Bachelor&rsquo;s degree is a plus.</li><li>Language: Exceptional verbal English communication skills, with a clear, professional, and easily understandable telephone manner.</li><li>Experience: Prior experience in outbound sales, telemarketing, or a call center is highly advantageous. Fresh graduates with excellent communication skills are strongly encouraged to apply.</li><li>Knowledge: Familiarity with digital marketing concepts (SEO, PPC) is a significant plus.</li><li>Mindset: A results-driven attitude with the resilience to thrive in a target-oriented environment.</li><li>Soft Skills: Strong interpersonal, persuasion, and rapport-building skills.</li></ul>What We Offer You:<ul><li>Attractive Earnings: Guaranteed base salary + uncapped, performance-based incentives.</li><li>Comprehensive Training: Extensive initial and ongoing training in sales techniques &amp; digital marketing.</li><li>Career Advancement: Clear merit-based pathways for promotion to Senior Sales Representative and Team Lead roles.</li><li>Supportive Culture: A collaborative, inclusive, and high-energy team environment.</li><li>Modern Workspace: A professional office setup in a prime location.</li></ul>Job Details:<ul><li>Work Schedule: Monday to Friday (On-site only)</li><li>Shift Timings (Please specify preference):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>How to Apply: If you are a confident communicator ready to launch your career, we invite you to apply.Submit your updated resume via Indeed or send it directly to:<ul><li>Email: hrsales@brandixsoft.com</li><li>Subject Line: Application for Call Center Representative - [Your Name]</li><li>WhatsApp: +92 325 5599973</li></ul>Please Note:<ul><li>This is a full-time, on-site position in Lahore. Remote applications will not be considered.</li><li>Only shortlisted candidates will be contacted for an interview.</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In personApplication Deadline: 30/01/2026

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

HSBC

<div>Some careers have more impact than others.
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative.
In this role, you will:
<ul><li>Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions</li><li>
Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.</li><li>
Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.</li><li>
Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.</li><li>
Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.</li><li>
Advising, communicating, empathizing, resolving conflict and responding sensitively to clients</li><li>
Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction</li><li>
Recognize and adjust support approach to accommodate all levels of customer&rsquo;s experience &amp; Communicate positively with team members, customers, and other partners.</li></ul>
To be successful, you will:<ul><li>
Must have education standard to at least high school diploma and be of a legal working age</li><li>
Must be proficient in English (Written/Spoken) with good typing skills</li><li>
Open to working flexible shifting schedules</li><li>
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development</li><li>
Takes pride in delivering what is promised in line with the customer and service expectations</li><li>
Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order</li><li>
Ability to work in a high-volume, fast paced environment is required</li><li>
Proficiency with personal computers and basic software packages and specialised applications</li><li>
Excellent verbal and written communication skills and is polite and friendly at all times</li></ul>
You&rsquo;ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
***Issued by HSBC Electronic Data Processing (India) Private LTD***</div>

Contact Center Shared Services Representative

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Claims Contact Center Representative (Unlicensed)

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Claims Contact Center Representative (Unlicensed)