contact center rep

Pinellas County Government

<div><div><p><b>Contact Center Representative - Utilities</b></p><p><b>
Location: </b><b>14 S Ft Harrison Ave, Clearwater FL 33756</b></p><p><b>
Schedule: </b>Monday-Friday 8am-5pm. Up to 2 days/week remote work available.</p><p>
Join a team where your great attitude and top-notch customer service skills truly matter! We&rsquo;re searching for someone who enjoys helping people, learns quickly, and communicates clearly (even when the topic gets technical.) If you&rsquo;re comfortable on the phone and able to turn complex details into friendly guidance, you&rsquo;ll be a perfect fit. Come help us deliver service with confidence, clarity, and a smile!</p><p>
The Utilities Contact Center Representative is accountable for the response and resolution to inquiries (from any source) regarding payments, account research, escalated issues, and the application of approved policies and procedures. The contact center handles contacts (ranging from simple to complex) regarding utilities services (water, sewer, reclaimed water, taxes and various other services) provided by Pinellas County and 11 other municipalities and 2 private companies.</p><p>
This is a highly responsible position within the organization, maintaining all internal/external customer relations and issues. The employee is expected to exercise a high degree of independent judgment based on experience and knowledge of department operations. A significant portion of revenue is generated through this department by establishing and maintaining customer accounts and by being a goodwill ambassador to the organization of Pinellas County Utilities.</p><p><b>
What Will You Do?</b></p><ul><li><p>
Research, verify, update and assure the accuracy of information in the customer information system.</p></li><li><p>
Answer customer phone calls following set standards and expectations while assisting customers with various account activities such as payment application, financial assistance agencies, fixed due dates, deferrals, payment installments, refunds, high bills, etc.</p></li><li><p>
Interpret billing information provided on customer accounts and applies appropriate procedures as needed.</p></li><li><p>
Cancel, establish, and maintain customer accounts in the customer information system.</p></li><li><p>
Research and verify property ownership to ensure billing of base charges.</p></li><li><p>
Explain the Utilities Department and other municipalities&rsquo; rate schedules in a clear and understandable manner.</p></li><li><p>
Maintain and update names, phone numbers, mailing addresses, and email addresses for customer accounts.</p></li><li><p>
May assist in conducting investigations and audits to resolve problems from misapplied funds or dormant accounts.</p></li><li><p>
Perform a variety of tasks related to an automated office environment.</p></li><li><p>
Process credit card and e-check payments via phone.</p></li><li><p>
Prepare reports and perform special projects as required.</p></li><li><p>
Perform related work as assigned or required.</p></li></ul><p></p><p><b><br>
What Do You Need?</b></p><p>
Experience - Working with administrative matters, customer accounts, and utility service problems with practical skills in the use of personal computer applications.</p><ul><li><p>
3 years of experience as described above; or</p></li><li><p>
An associate degree trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above plus 1 year of experience dealing with customer service inquiries.; or</p></li><li><p>
 A Bachelor&rsquo;s or higher-level degree that includes some training or experience as described above.</p></li><li><p>
 Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations.</p></li></ul><p></p><p><b><br>
Highly Desirable</b></p><ul><li><p>
 Previous call center experience.</p></li><li><p>
Bi-lingual in Spanish, French, and/or Vietnamese.</p></li></ul><p></p><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li><p>
Knowledge of the principles of government accounting and record keeping procedures pertinent to the area of assignment.</p></li><li><p>
Knowledge of local, federal, and state regulations, utility rules, and ordinances and procedures as they relate to customer accounts.</p></li><li><p>
Knowledge of customer service terminology, grammar, spelling, math, and bookkeeping methods.</p></li><li><p>
Skilled in the application of quality customer service.</p></li><li><p>
Skilled in the operation of automated office equipment.</p></li><li><p>
Ability to use and be proficient in computer applications and software.</p></li><li><p>
Ability to make and apply decisions in accordance with laws, regulations, ordinances, and procedures.</p></li><li><p>
Ability to analyze accounts, perform computations, determine amounts due and responsible parties and prepare related correspondence and documents.</p></li><li><p>
 Ability to understand and follow oral and written instructions and to express oneself clearly and concisely, orally and in writing, and to communicate effectively with internal and external departments, customers and agencies on often controversial issues.</p></li><li><p>
Ability to type with reasonable speed and accuracy.</p></li></ul><p></p><p><b><br>
Why Choose Pinellas County?</b></p><ul><li>
Looking for a strong retirement? We have you covered as members of the Florida Retirement System (FRS) with investment and pension options.</li><li>
We have deferred compensation programs and wellness centers to name a few perks. Check out these and more!</li></ul><p></p><p><b><br>
Want</b></p><p>
Review the full classification description with the Physical/Mental Demands and Working Conditions at the below link.</p><p>
Customer Services Specialist</p></div></div><p></p>

Contact Center Representative - Utilities

Truliant Federal Credit Union

<div><p>Truliant&rsquo;s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.</p><p></p><p>
Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.</p><p></p><div><div><p><b>
Why this role matters</b></p></div><p></p><div><p>
At Truliant Federal Credit Union, every member interaction is a chance to make financial life a little easier, clearer, and more personal. As a Contact Center Representative, you&rsquo;ll be one of the first voices members turn to when they have questions, need support, or want guidance on the products and services that can help them move forward.</p></div><div><p>
This is a great opportunity for someone who enjoys helping people, solving problems in real time, and creating a positive experience across calls, texts, chats, and emails.</p></div><p></p><div><p><b>
What</b><b> </b><b>you&rsquo;ll</b><b> </b><b>do</b></p></div><p></p><div><p>
In this role, you&rsquo;ll support Truliant member-owners by responding to inquiries, researching account questions, and connecting members with straightforward financial solutions. You&rsquo;ll balance accuracy, service, and follow-through while working closely with teammates and internal partners to resolve needs quickly and professionally.</p></div><p></p><div><p><b>
Day to day,</b><b> </b><b>you&rsquo;ll</b><b>:</b></p></div><div><ul><li><p>
Respond to member inquiries across phone, text, chat, and email while delivering service that reflects Truliant&rsquo;s mission of putting members first.</p></li></ul></div><div><ul><li><p>
Identify member needs through a consultative service approach and share relevant products or services that may support their financial goals.</p></li></ul></div><div><ul><li><p>
Research and resolve account questions, verify member identity, document interactions accurately, and escalate to internal support when needed.</p></li></ul></div><p></p><div><p>
You&rsquo;ll also contribute to a team environment by staying engaged in coaching, sharing helpful insights, and preparing for continued growth within the Contact Center.</p></div><p></p><div><p><b>
What you bring</b></p></div><p></p><div><p>
We&rsquo;re looking for someone who is dependable, service-minded, and comfortable balancing friendly support with accuracy and attention to detail. You&rsquo;ll do well in this role if you can communicate clearly, stay organized, and remain professional when members need timely help.</p></div><p></p><div><p>
This role is a great fit if you have:</p></div><p></p><div><p><b>
Required Skills</b></p></div><div><ul><li><p>
Ability to respond professionally to member inquiries across calls, texts, chats, and emails.</p></li></ul></div><div><ul><li><p>
Strong verbal and written communication skills in English, including clear explanations and active listening.</p></li></ul></div><div><ul><li><p>
Ability to verify member identity, follow established policies and procedures, and recognize potential fraud concerns.</p></li></ul></div></div><div><div><ul><li><p>
Basic personal computer skills with the ability to navigate tools, document interactions, and complete account research accurately.</p></li></ul></div><div><ul><li><p>
Good arithmetic skills and attention to detail when handling account-related questions or financial information.</p></li></ul></div><div><ul><li><p>
Ability to manage shifting priorities, complete assignments with minimal supervision, and maintain professionalism in a fast-paced contact center environment.</p></li></ul></div><div><ul><li><p>
Ability to use a consultative service approach to identify member needs and recommend appropriate Truliant products or services.</p></li></ul></div><p></p><div><p><b>
Education/Certifications</b></p></div><div><ul><li><p>
High school diploma or equivalent required.</p></li></ul></div><p></p><div><p>
You should also be comfortable working in a structured environment where accuracy, compliance, confidentiality, and excellent member service matter throughout the day.</p></div><p></p><div><p><b>
What sets you apart</b></p></div><p></p><div><p>
You don&rsquo;t need to check every box, but here&rsquo;s what will help you thrive in this role:</p></div><div><ul><li><p>
Previous contact center experience.</p></li></ul></div><div><ul><li><p>
Previous experience in the financial industry, credit union, or banking environment.</p></li></ul></div><div><ul><li><p>
Familiarity with helping members or customers through multiple service channels, such as phone, chat, text, or email.</p></li></ul></div><p></p><div><p><b>
What</b><b> </b><b>you&rsquo;ll</b><b> </b><b>get</b></p></div><p></p><div><p>
We believe in supporting our team members both professionally and personally.</p></div><p></p><div><p><b>
In this role, you can expect:</b></p></div><div><ul><li><p>
A chance to make a direct impact on Truliant member-owners by helping them resolve questions and feel confident in their financial decisions.</p></li></ul></div><div><ul><li><p>
Hands-on experience in financial services, member support, account research, fraud awareness, and consultative services.</p></li></ul></div><div><ul><li><p>
Coaching and development that can help you build toward higher levels of responsibility within the Contact Center.</p></li></ul></div><div><ul><li><p>
A collaborative team environment where professionalism, follow-through, and member-first service are valued every day.</p></li></ul></div></div><div><div><ul><li><p>
The opportunity to grow your knowledge of Truliant&rsquo;s products, services, and mission while supporting members in meaningful moments.</p></li></ul></div><p></p><div><p><b>
Ready to Apply?</b></p></div></div><p></p><p>
If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!</p><p></p><p>
As a member of the Truliant family, you will enjoy the following full time benefits:</p><ul><li>
No-cost employee Medical, dental, vision coverage</li><li>
Prescription benefits (including mail order)</li><li>
Paid holidays and Paid Time Off (PTO)</li><li>
401(k) plan with contribution matching</li><li>
Paid community involvement volunteers hours</li><li>
Paid group life Insurance</li><li>
Teammate loan discounts</li><li>
Tuition reimbursement</li><li>
Short and long-term disability</li><li>
Health &amp; Wellness program</li><li>
Teledoc (physician video conferencing)</li><li>
Onsite fitness facilities or health club reimbursement</li><li>
Employee Assistance Program (EAP)</li><li>
Medical flexible spending account</li><li>
Dependent care flexible spending account</li></ul></div>

Contact Center Representative

Intermountain Health

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's care to include answering phones promptly, and successfully interfacing with a caller to communicate patient's needs through messaging with clinical caregivers.
 <br/>
 <br/>
 Join Our Team as a Contact Center Representative!
 <br/>
 <br/>
 We are seeking an organized and compassionate Contact Center Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we&rsquo;d love to hear from you!
 <br/>
 <br/>
 Discover why Intermountain Health is a great place to work (youtube.com)
 <br/>
 <br/>
 <strong>
  Posting Specifics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Entry Rate: $18.85 - $25.61 depending on experience
  </li>
  <li>
   Benefits Eligible: Yes, check them out here
  </li>
  <li>
   Shift Details: Full-time, 40 hours per week, some holidays required
  </li>
  <li>
   This is a fully remote position. &ndash; (Note: if you have technical or internet issues and cannot work, you must either come into the office to work or take PTO. Otherwise, it will be considered an occurrence)
  </li>
  <li>
   Training: Training is 5 weeks, Monday - Friday from 8:30am - 5:00pm. This will also be a remote training experience. Your only in-office day will be Day 1 -- Orientation and picking up your equipment at our Nevada Central Office in Las Vegas. Therefore, you must be within an hour of our Las Vegas Central Office (6355 S Buffalo Dr, Las Vegas, NV 89113)
  </li>
  <ul>
   <li>
    NOTE: Based on the intensive training program, we are unable to accommodate time off during the training period.
   </li>
  </ul>
  <li>
   Shift Details: The Contact Center is open Monday - Friday 7:00am &ndash; 7:00pm and Saturday/Sunday/Holidays, 7:00am &ndash; 5:00pm. Your actual work shift will be determined near the end of your training period so you must be flexible to work any days/hours in which we are open.
  </li>
  <li>
   Additional Details: All equipment such as a laptop, monitors, docking station, headset, keyboard, and mouse will be provided by Intermountain Healthcare.
  </li>
  <li>
   NOTE: The employee must furnish a DSL, fiber optic or cable home Internet connection. No wireless or satellite connections will be allowed to work from home due to technical issues that may arise by using these.
  </li>
  <ul>
   <li>
    Hardwire connection is required (ethernet cable will need to be plugged directly into your modem).
   </li>
  </ul>
  <li>
   Interview: The team will reach out via email if you are selected to schedule an interview.
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates a high level of customer service and establishes courteous and professional connections with patients via omni channel communications.
  </li>
  <li>
   Effectively identifies and resolves patient requests which may include scheduling/registration, business/billing/payor inquiries and medical requests.
  </li>
  <li>
   Documents essential information using the electronic medical record (EMR) and coordinating with other teams, including clinical care teams, to provide seamless solutions for the patient.
  </li>
  <li>
   Uses analytical skills and technical resources to anticipate and resolve patient requests.
  </li>
  <li>
   Contributes to and supports enterprise productivity and quality measures/initiatives by participating, planning, communicating, and encouraging team and individual contributions toward Intermountain Health Key Performance Indicators.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Computer Literacy
  </li>
  <li>
   Customer Service
  </li>
  <li>
   Collaboration
  </li>
  <li>
   Electronic Medical Records (EMR)
  </li>
  <li>
   Data Entry
  </li>
  <li>
   Problem Solving
  </li>
  <li>
   Communication (Written/Oral)
  </li>
  <li>
   Detail Oriented
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One year of customer service experience
  </li>
  <li>
   Demonstrated problem-solving ability, analytical skills, self-motivated, and able to work well in a call center environment
  </li>
  <li>
   Demonstrated ability to interact in a professional manner with strong interpersonal and communication skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One year of customer service experience in a hospital or medical office
  </li>
  <li>
   Medical terminology helpful
  </li>
  <li>
   Experience working with Electronic Medical Records (EMRs)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ongoing need for caregiver to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  </li>
  <li>
   Frequent interactions with providers, colleagues, customers, patients/clients, and visitors require caregiver to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  </li>
  <li>
   Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location:
  <br/>
  <br/>
 </strong>
 Nevada Central Office
 <br/>
 <br/>
 <strong>
  Work City
  <br/>
  <br/>
 </strong>
 Las Vegas
 <br/>
 <br/>
 <strong>
  Work State
  <br/>
  <br/>
 </strong>
 Nevada
 <br/>
 <br/>
 <strong>
  Scheduled Weekly Hours
  <br/>
  <br/>
 </strong>
 40
 <br/>
 <br/>
 The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
 <br/>
 <br/>
 $18.85 - $25.61
 <br/>
 <br/>
 We care about your well-being &ndash; mind, body, and spirit &ndash; which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
 <br/>
 <br/>
 <strong>
  Learn More About Our Comprehensive Benefits Package Here.
  <br/>
  <br/>
 </strong>
 By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.
 <br/>
 <br/>
 Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
 <br/>
 <br/>
 At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
 <br/>
 <br/>
 All positions subject to close without notice.
</div>


Cervera Real Estate

<h3>About the role</h3><p>We are seeking a dedicated and enthusiastic Call Center Representative to join our team in a fully remote capacity. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our company. This position is an excellent opportunity for individuals looking to kickstart their careers in customer service.</p><h3>Key responsibilities</h3><ul><li>Handle inbound calls from customers promptly and efficiently, addressing inquiries, concerns, and requests with professionalism.</li><li>Provide accurate information regarding products, services, and policies to ensure customer satisfaction and resolve issues effectively.</li><li>Utilize company systems to document interactions and follow up on customer requests as necessary, ensuring all records are maintained accurately.</li><li>Collaborate with team members and other departments to resolve complex issues and improve overall customer experience.</li><li>Participate in ongoing training sessions to enhance product knowledge and customer service skills, contributing to team performance and success.</li><li>Maintain a positive attitude and display empathy towards customers while handling a high volume of calls.</li></ul><h3>Requirements</h3><ul><li>Strong verbal communication skills with the ability to engage and actively listen to customers.</li><li>Basic computer proficiency, including comfort with navigating multiple software systems and tools.</li><li>Exceptional problem-solving skills and the ability to think critically under pressure.</li><li>A proactive approach to work, with the ability to manage time effectively and meet established targets.</li><li>A strong commitment to providing high-quality customer service and the ability to adapt to varying customer needs.</li><li>Reliable internet connection and a suitable home office setup to facilitate remote work.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer-facing role, particularly in a call center or similar environment.</li><li>Familiarity with customer relationship management (CRM) software or call center technology.</li><li>Multilingual abilities are a plus, as they can enhance communication with diverse customer bases.</li><li>Understanding of basic sales concepts and techniques to assist in upselling where appropriate.</li><li>Positive attitude and enthusiasm for continuous learning and development within the role.</li></ul><h3>Why join us</h3><ul><li>Be part of a dynamic team that values collaboration and innovation in customer service.</li><li>Work remotely, providing flexibility and the opportunity to create a comfortable work environment.</li><li>Gain valuable experience in a growing industry and develop skills that can lead to career advancement.</li><li>Enjoy a supportive company culture that emphasizes personal and professional growth.</li><li>Contribute to a customer-centric organization focused on delivering exceptional experiences and building lasting relationships with clients.</li></ul>

Call Center Representative

Crawford & Company

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 💼
 <strong>
  Ready to Make a Difference from the First Call?
  <br/>
  <br/>
 </strong>
 📞
 <strong>
  Be the Friendly Voice Customers Can Count On!
  <br/>
  <br/>
 </strong>
 Join Us as
 <strong>
  Contact Center Agent I &ndash; Remote Role | US
  <br/>
  <br/>
 </strong>
 <strong>
  What&rsquo;s in it for you?
  <br/>
  <br/>
 </strong>
 🔹
 <strong>
  Stay Connected:
 </strong>
 Answer incoming calls and assist customers with claim-related inquiries.
 <br/>
 <br/>
 🔹
 <strong>
  Own the Details:
 </strong>
 Accurately document information and maintain records across multiple systems.
 <br/>
 <br/>
 🔹
 <strong>
  Be Essential:
 </strong>
 Deliver exceptional customer service that helps keep the claims process moving smoothly.
 <br/>
 <br/>
 At Crawford, every claim represents a person and a community we help rebuild. As a Contact Center Agent I, your communication skills, customer-focused mindset, and computer proficiency will help create a positive experience for every caller. No experience? No problem&mdash;entry-level candidates are welcome!
 <br/>
 <br/>
 This is your chance to be part of the
 <strong>
  One Crawford family
 </strong>
 &mdash;where your work makes a real impact.
 <br/>
 <br/>
 ✨
 <strong>
  Ready to launch your customer service career? Apply today and help us restore lives!
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy.
  </li>
  <li>
   Creates claim files by entering initial loss report information into claim intake application.
  </li>
  <li>
   Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude, and a pro-active customer service approach.
  </li>
  <li>
   Responds to routine inquiries and directs other inquiries to appropriate resources.
  </li>
  <li>
   Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  </li>
  <li>
   Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application.
  </li>
  <li>
   Educates and informs the customer across multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
  </li>
  <li>
   Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
  </li>
  <li>
   Recommends new and/or improved procedures to enhance the customer experiences.
  </li>
  <li>
   Maintains a favorable and positive working relationship with internal and external customers.
  </li>
  <li>
   Directs customer calls to the appropriate contact at multiple locations or escalates to specialist as needed.
  </li>
  <li>
   Attains 90% rating or higher for Report Quality and Customer Service.
  </li>
  <li>
   Actively takes inbound calls for one or two lines of business.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education equivalent to graduation from high school and supplemental experience with the MS Office Suite including Excel &amp; Word.
  </li>
  <li>
   Customer service experience or equivalent combination of education &amp; experience including inbound call center experience preferred.
  </li>
  <li>
   Ability to work in a team environment and/or independently.
  </li>
  <li>
   Ability to support multiple clients across various channels and utilizing multiple systems simultaneously in a fast paced environment.
  </li>
  <li>
   Good interpersonal skills.
  </li>
  <li>
   PC literate, including Microsoft Office products.
  </li>
  <li>
   Must be a competent typist.
  </li>
  <li>
   Strong customer service skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Why Crawford?
 <br/>
 <br/>
 Because a claim is more than a number - it&rsquo;s a person, a child, a friend. It&rsquo;s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
 <br/>
 <br/>
 At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We&rsquo;re looking for the next generation of leaders to take this journey with us.
 <br/>
 <br/>
 We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
 <br/>
 <br/>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
 <br/>
 <br/>
 <ul>
  <li>
   Competitive base pay
   <br/>
   <br/>
  </li>
 </ul>
 - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate&rsquo;s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
 <br/>
 <br/>
 <ul>
  <li>
   Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
  </li>
  <li>
   We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
   <br/>
   <br/>
  </li>
 </ul>
 - Medical, Dental and Vision Plans
 <br/>
 <br/>
 <ul>
  <li>
   Prescription Drugs
  </li>
  <li>
   HSA, HRA, and FSA Accounts
  </li>
  <li>
   Paid Holidays, Vacation and Sick Leave
  </li>
  <li>
   401(k) Retirement Plan
  </li>
  <li>
   Tuition Assistance
  </li>
  <li>
   Paid Parental Leave
  </li>
  <li>
   Supplemental Health Benefits
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Benefits
 </strong>
 currently available at no cost include: - Enhanced Mental Health Support
 <br/>
 <br/>
 <ul>
  <li>
   Virtual Physical Therapy
  </li>
  <li>
   Caregiving Services
  </li>
  <li>
   Life Assistance Program
  </li>
  <li>
   The above information highlights some of the benefits currently available to eligible full-time employees.
  </li>
  <li>
   Training programs that promote continuous learning and career progression while enhancing job performance.
  </li>
  <li>
   Sustainability programs that give back to the communities in which we live and work.
  </li>
  <li>
   A culture of respect, collaboration, entrepreneurial spirit and inclusion.
   <br/>
   <br/>
  </li>
 </ul>
 Crawford &amp; Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford &amp; Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
 <br/>
 <br/>
</div>


Contact Center Agent I

DTE EGERGY CO

<h3>About the role</h3><p>We are looking for a dedicated and friendly Part Time/ Full Time  Remote Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing them with exceptional support and service. You will engage with clients to address their inquiries, troubleshoot issues, and offer solutions that enhance their experience with our products and services.</p><h3>Key responsibilities</h3><ul><li>Handle a high volume of inbound and outbound calls, effectively responding to customer inquiries with clarity and professionalism.</li><li>Utilize active listening skills to comprehend customer needs, ensuring that each interaction ends on a positive note, whether addressing questions, resolving complaints, or providing product information.</li><li>Build rapport with clients through strong communication skills and a genuine approach, fostering trust and a sense of reliability.</li><li>Maintain a comprehensive understanding of our products and services to offer informed recommendations and upsell when appropriate.</li><li>Collaborate with team members and participate in training sessions to continuously improve your product knowledge and customer handling techniques.</li><li>Monitor and strive to achieve call center performance metrics while ensuring that quality customer service is never compromised.</li></ul><h3>Requirements</h3><ul><li>A high school diploma or equivalent qualification is necessary; further education or experience in customer service is a plus.</li><li>Outstanding communication skills, both verbal and written, along with a professional phone demeanor.</li><li>Proficient use of CRM software and comfort with computer-based tools to manage customer interactions effectively.</li><li>Strong problem-solving abilities, with a knack for asking the right questions to uncover issues and facilitate timely resolutions.</li><li>Excellent time management skills with the ability to prioritize tasks and manage competing demands.</li><li>A collaborative mindset and a sense of ownership in your work, demonstrating reliability and commitment to customer satisfaction.</li></ul><h3>Nice to have</h3><ul><li>Experience in a sales-oriented environment, showcasing your ability to recommend products that align with customer needs.</li><li>Familiarity with multilingual communication, enhancing your capacity to support a diverse customer base.</li><li>Previous experience in a call center or similar customer-facing role, contributing to a nuanced understanding of customer service dynamics.</li><li>Adaptability to changing situations and the ability to thrive in a fast-paced environment.</li></ul><h3>Why join us</h3><p>Joining our team means becoming part of a customer-centric culture where your contributions are valued. You will have the opportunity to enhance your skills through various training programs, collaborate with a supportive team, and help shape the customer experience in meaningful ways. We believe in fostering an environment where you can grow professionally while making a positive impact on our clients' experiences, all from the comfort of your remote workspace.</p>

Call Center Representative - Remote

School of Science and Technology

<p>We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.</p><p>To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

<p><br><strong>Job Overview</strong><br><br><br><br>We are seeking a dedicated and professional <strong>Chat Support Agent</strong> to join our team on a <strong>Full-Time</strong> basis. &nbsp;As a Chat Support Agent, you will be the first point of contact for our community, providing essential support and information to parents, students, and prospective families, and playing a key role in upholding our commitment to excellence.<br><br><br><br><strong>Responsibilities</strong><br><br><br><br>* Respond promptly and professionally to enquiries received through our live chat and other digital communication channels.<br><br>* Provide accurate information regarding admissions, school programmes, events, and general school policies.<br><br>* Assist users with navigating our website and student portals, troubleshooting technical issues where possible.<br><br>* Escalate complex or unresolved issues to the appropriate internal department for further assistance.<br><br>* Maintain detailed and accurate records of all customer interactions and resolutions.<br><br>* Contribute to the development of our support resources, such as FAQs, to empower users.<br><br>* Uphold the professional and caring reputation of SST in every interaction.<br><br>* Identify and report on trends in customer enquiries to help improve our services.<br><br><br><br><strong>Qualifications</strong><br><br><br><br>* Proven experience in a customer service, chat support, or a similar client-facing role.<br><br>* Exceptional written communication skills, with a strong command of grammar and punctuation.<br><br>* Excellent typing speed and the ability to manage multiple conversations simultaneously.<br><br>* Strong problem-solving skills and a patient, empathetic approach to customer support.<br><br>* The ability to work independently and manage your time effectively.<br><br>* Proficiency in using helpdesk software and CRM systems is highly desirable.<br><br>* A genuine interest in the education sector and a commitment to supporting the mission of SST.<br><br><br><br><strong>Compensation</strong><br><br><br><br>* This position offers a competitive hourly wage ranging from <strong>$17 to $47 USD</strong>, commensurate with experience and qualifications.<br>&nbsp;</p>

Call Center Rep

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