contact center rep

Brandix Soft

<p>Indeed&rsquo;s formatting, tone, and content guidelines.</p><p><b>Job Title:</b> Call Center Representative (Outbound &ndash; International)</p><p><b>Location:</b> Lahore (On-site &ndash; 4th Floor, Al-Hafeez Shopping Mall, Gulberg III)</p><p><b>Employment Type:</b> Full-time</p><p><b>Job Description</b></p><p>Brandix Soft is a growing digital marketing agency serving clients across the US and UK markets. We provide SEO, PPC advertising, social media marketing, and web development solutions.</p><p>We are expanding our outbound sales team and seeking <b>energetic, goal-oriented Call Center Representatives</b> to generate new business opportunities. In this role, you will serve as the first point of contact for potential clients, introducing our digital marketing services and qualifying leads for the sales team.</p><p><b>Key Responsibilities</b></p><ul><li>Conduct <b>outbound calls</b> to businesses in the US and UK markets to generate qualified sales leads.</li><li>Clearly articulate the value of SEO, PPC, social media marketing, and web development services, tailoring conversations to address client challenges.</li><li>Identify and qualify sales opportunities using effective questioning and active listening.</li><li>Accurately log all customer interactions and follow-up activities in the company&rsquo;s CRM system.</li><li>Consistently meet or exceed individual targets for call volume, qualified leads, and appointments set.</li><li>Maintain a positive, persistent, and client-focused attitude in all interactions.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li><b>Education:</b> Minimum Matriculation / O-Level. A Bachelor&rsquo;s degree is a plus.</li><li><b>Communication:</b> Exceptional verbal English skills with a clear, professional, and confident telephone manner.</li><li><b>Experience:</b> Prior experience in outbound sales, telemarketing, or a call center environment is highly advantageous.</li><li><b>Digital Knowledge:</b> Familiarity with SEO, PPC, or social media marketing is a significant plus.</li><li><b>Mindset:</b> Results-driven with the resilience to thrive in a target-oriented environment.</li><li><b>Soft Skills:</b> Strong interpersonal skills with the ability to build rapport quickly.</li><li>Fresh graduates with outstanding communication skills and a strong drive to succeed are strongly encouraged to apply.</li></ul><p><b>What We Offer</b></p><ul><li><b>Compensation:</b> Competitive base salary + uncapped performance-based commission</li><li><b>Training:</b> Comprehensive initial training on sales techniques and digital marketing services</li><li><b>Career Growth:</b> Clear, merit-based pathways to senior sales and leadership roles</li><li><b>Work Environment:</b> Collaborative, inclusive, and high-energy team culture</li><li><b>Schedule:</b> Stable Monday&ndash;Friday work week with weekend off</li></ul><p><b>Shift Options (Monday &ndash; Friday):</b></p><ul><li>UK Market: 1:00 PM &ndash; 10:00 PM PKT</li><li>US Market: 6:00 PM &ndash; 3:00 AM PKT</li></ul><p><b>How to Apply</b></p><p>Please submit your updated CV via:</p><p><b>Email:</b> hrsales@brandixsoft.com<br/><b>WhatsApp:</b> +92 325 5599973</p><p><b>Note:</b> This is an on-site position based in Lahore. Only shortlisted candidates will be contacted.</p><p>Application Question(s):</p><ul><li>What will be your expected salary?</li><li>For which campaign you wants to apply, UK or US?</li></ul><p>Language:</p><ul><li>English Fluently? (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Call Center Representative

Zibbs Enterprises Limited

<p><b>Job Overview</b></p><p>We are looking for motivated and professional <b>Call Center Agents</b> to join our growing team working on UK-based campaigns. The role involves making and receiving calls, handling customer interactions, and supporting business communication processes for UK clients.</p><p>This is a great opportunity for individuals who are confident in communication and looking to build a stable career in the call center industry.</p><p><b>Key Responsibilities</b></p><ul><li>Make outbound calls to UK customers and business leads</li><li>Handle inbound calls in a professional manner</li><li>Follow scripts and campaign guidelines</li><li>Maintain accurate records of calls and customer information</li><li>Meet daily and weekly performance targets</li><li>Deliver excellent customer service at all times</li><li>Work closely with the team to improve results</li></ul><p><b>Requirements</b></p><ul><li>Good English communication skills (spoken)</li><li>Basic computer knowledge</li><li>Confident and professional telephone manner</li><li>Ability to work in a target-driven environment</li><li>Previous call center experience is preferred but not required</li></ul><p><b>Job Details</b></p><ul><li>Job Type: Full-time</li><li>Location: Office-based / Remote (depending on role)</li><li>Salary: <b>PKR 35,000 &ndash; PKR 40,000 per month (Basic)</b> + Commission</li><li>Working Hours: Monday to Friday (Flexible shifts may be available)</li></ul><p><b>Benefits</b></p><ul><li>Attractive commission structure</li><li>Paid training provided</li><li>Career growth opportunities</li><li>Friendly and professional working environment</li></ul><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Call Center Agent (UK Campaigns)

Alfa HR Consultancy

<div>
 <p>
  <strong>
   <em>
    Company Description
   </em>
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 </p>
 <p>
  <strong>
   <em>
    Alfa HR Consultancy is an established firm in Lahore, Pakistan, offering HR consultancy, executive search, recruitment, employee outsourcing, freelancing, payroll management, and training &amp; development services. With a network of offices across Pakistan, we specialize in sourcing professionals, skilled, and semi-skilled workers for various industries.
   </em>
  </strong>
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  <br/>
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  <strong>
   <em>
    Role Description
   </em>
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 <p>
  <strong>
   <em>
    This is a full-time on-site role for a Call Center Representative at Alfa HR Consultancy in Lahore. The Call Center Representative will be responsible for handling customer inquiries, providing excellent customer support, ensuring customer satisfaction, and utilizing computer literacy skills to navigate systems and databases.
   </em>
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   <em>
    Qualifications
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    <em>
     Customer Service Representatives and Customer Support skills
    </em>
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    <em>
     Experience in maintaining high levels of Customer Satisfaction
    </em>
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    <em>
     Strong Interpersonal Skills
    </em>
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   <strong>
    <em>
     Computer Literacy with proficiency in relevant software
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    <em>
     Excellent communication skills, both verbal and written
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     Ability to multitask and work efficiently in a fast-paced environment
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    <em>
     Previous experience in a call center or customer service role is preferred
    </em>
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   <strong>
    <em>
     High school diploma or equivalent required, college degree a plus
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 </ul>
</div>


Suncoast Credit Union

<div>Overview:
<div></div><div><b>
Compensation:</b> $20.00 hourly</div><div><b>
Position Type:</b> Full Time</div><div><b>
Training Schedule:</b> Monday through Friday 8:00 AM - 5:00 PM</div><div><b>
Member Care Center Hours of Operation:</b> Monday through Friday 7:00 AM - 8:00 PM &amp; Saturday 8:00 AM - 1:00 PM <i>various shifts are available within the hours of operation</i></div><div><b><i>
*Hybrid option available after 3-6 months of satisfactory performance*</i></b></div><div></div><div><br>
The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.</div>
Responsibilities:
<ul><li>Handle a high volume of inbound telephone inquiries</li><li>
Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts</li><li>
Inform members and prospective members about products and services offered by Suncoast Credit Union</li><li>
Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner</li><li>
Determine membership eligibility</li><li>
Research and resolve member concerns</li><li>
Perform account maintenance, data entry, and account corrections
</li><li>Maintain an awareness of calls waiting
</li><li>Implement phone center and member service requirements established by management</li><li>
Attend educational events to increase professional knowledge
</li><li>Complete annual BSA/AML compliance training and understands employee&rsquo;s role in maintaining an effective BSA/AML compliance program</li><li>
Complete FACT Act Red Flag training</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
Bilingual preferred</li><li>
Previous experience with a financial institution, call center, or customer service role preferred</li><li>
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines</li><li>
Accurate, detail-oriented, and organized with task management
</li><li>Ability to analyze and resolve difficult and complex problems</li><li>
Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators</li><li>
Ability to communicate information requiring explanation or interpretation</li><li>
Ability to work independently and in a team-oriented environment</li><li>
Ability to manage fluctuating shifts with early morning or evening hours</li></ul><div><b>
Skills</b></div><ul><li>
AI &amp; Machine Learning
<br>
</li><li>Customer Service
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</li><li>Data Science</li></ul><div><b>
Benefits</b></div><ul><li><b>
Financial Well-Being:</b> Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li><b>
Wellness:</b> Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li><b>
Work-Life Balance:</b> 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li><b>
Community Involvement:</b> Paid Volunteer Hours</li><li><b>
Growth:</b> Degree Assistance up to $5,000 per year</li></ul><div><i>
For more information, including additional benefits, please visit our benefits website at</i> <b>https://careers.suncoastcreditunion.com/benefits</b></div><div></div><div><b><br>
Company Overview</b></div><div>
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.<br>
<i>For more information, please visit our careers site at</i> <b>https://careers.suncoastcreditunion.com/</b></div></div>

Call Center Financial Representative

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking a motivated and energetic individual to join our team in Baton Rouge, LA as a Provider Services Call Center Agent. In this role, you will assist healthcare professionals with billing requirements, policy questions, and other Medicaid-related inquiries. You'll be expected to research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately.
 <br/>
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 This position requires excellent oral and written communication skills, strong customer service abilities, professional telephone etiquette, and a positive, patient attitude. Candidates should be self-starters who can multitask and solve problems effectively in a fast-paced environment. Proficiency in Microsoft Office and the ability to navigate multiple computer systems is essential.
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  Your role in our mission
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   Handle a high volume of inbound calls and provide accurate assistance to healthcare providers.
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   Meet and maintain performance standards, including resolving 92% of provider calls within 3&ndash;5 minutes, as required by contract.
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   Communicate professionally and efficiently with providers to resolve issues.
  </li>
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   Accurately log and track all call interactions in the designated call tracking system.
  </li>
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   Support team objectives and collaborate with coworkers to meet departmental goals.
  </li>
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   Demonstrate strong multitasking and information retention abilities in a high-paced environment.
  </li>
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   Maintain effective and professional relationships with clients, coworkers, providers, and members.
  </li>
  <li>
   Adhere to scheduled work hours and maintain consistent attendance.
  </li>
  <li>
   Uphold HIPAA compliance and ensure confidentiality of sensitive information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or equivalent (GED)
  </li>
  <li>
   1&ndash;2 years of experience in customer service or a call center environment; healthcare experience preferred
  </li>
  <li>
   Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
  </li>
  <li>
   Experience working with Medicaid programs preferred
  </li>
  <li>
   Familiarity with medical claims processing or review preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Should Expect In This Role
 </strong>
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 <ul>
  <li>
   Schedule: This is primarily a remote position; however, candidates must reside within driving distance of our Baton Rouge office (8591 United Plaza Blvd, Suite 270, Baton Rouge, LA 70809). . The standard work hours are Monday through Friday, 8:00 AM to 5:00 PM CST.
  </li>
  <li>
   Training: A comprehensive training program will be provided prior to onboarding. Training typically lasts 6 to 8 weeks.
  </li>
  <li>
   Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.
  </li>
  <li>
   Video Interview Requirement: Candidates must use a webcam for all interviews and during the first week of orientation.
  </li>
  <li>
   Internet Requirements (for remote work):
  </li>
  <ul>
   <li>
    A broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload is required.
   </li>
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    Higher speeds are recommended to ensure optimal performance.
   </li>
   <li>
    To test your internet speed, go to Google and search: &ldquo;Internet Speed Test.&rdquo;
    <br/>
   </li>
  </ul>
 </ul>
 &ldquo;This posting is intended for pipelining. We will accept applications on an ongoing basis.&rdquo;
 <br/>
 <br/>
 The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 <br/>
 <br/>
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 <br/>
 <br/>
 <em>
  Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 </em>
</div>


Call Center Representative - Baton Rouge, LA - Remote

North East Medical Services

<div><div><div>Shift: 12am - 9am<br>
<br>
The Call Center Representative I, will be responsible for handling evening inbound and outbound calls, scheduling appointments, providing information about clinic services, and addressing patient inquiries to resolve issues and concerns. This role ensures patient satisfaction and requires excellent communication skills, the ability to work independently, and a commitment to providing excellent customer service. This position will also include duties within the Health Information Systems (HIS) department.</div></div><p>
</p><div><div><b>ESSENTIAL JOB FUNCTIONS:</b></div><br>
</div><ul><li><div>Answer and route incoming calls, including the provider line, through Cisco telephone system to appropriate resources while adhering to telephone etiquette standards.</div></li><li><div>
Manage inbound and outbound calls in a timely manner.
</div></li><li><div>Follow communication &ldquo;scripts&rdquo; when handling different topics.</div></li><li><div>
Identify patients&rsquo; needs, clarify information as necessary, research every issue, and provide solutions or alternatives.</div></li><li><div>
Build sustainable relationships and engage customers by taking the extra mile.</div></li><li><div>
Meet personal/team qualitative and quantitative targets.</div></li><li><div>
Schedule, reschedule, and cancel appointments for patients across all clinics and various specialties and departments.</div></li><li><div>
Conduct updates of demographic data for current and new patients</div></li><li><div>
Verify and update patient insurance information and understand the insurances accepted by each clinic.
</div></li><li><div>Inform and refer patients to clinic services and programs.</div></li><li><div>
Handle Health Information Systems (HIS) tasks.</div></li><li><div>
Assist in outreach projects.</div></li><li><div>
Enter new customer information into the system.</div></li><li><div>
Follow-up on customer calls when necessary.</div></li><li><div>
Check cancellation line /voicemail.</div></li><li><div>
Check In Basket messages from MyChart and appointment request work queue.</div></li><li><div>
Respond to patient portal messages in a timely manner.</div></li><li><div>
Perform other job duties as required by manager/supervisor.</div></li></ul><p>
</p><ul><li><div>Completion of a high school certificate or equivalent required.
</div></li><li><div>Ability to work in a fast-paced environment, be able to multi-task.</div></li><li><div>
Basic computer knowledge i.e. Microsoft Office Suite</div></li><li><div>
Ability to work variable evening shifts and hours.
</div></li><li><div>Must be detail oriented.</div></li><li><div>
Prior telephonic customer service experience preferred.</div></li><li><div>
Prior experience in a healthcare setting preferred.</div></li><li><div>
Ability to relate to patients in a professional and courteous manner.</div></li><li><div>
Maintain a positive environment while working with coworkers and/or patients within a diverse culture.</div></li><li><div>
Provide excellent customer service to align with the organization&rsquo;s vision and mission statement.</div></li><li><div>
Must have required internet connection and bandwidth (1 GBmps) at employee&rsquo;s home.</div></li></ul><p>
</p><p></p><div><div><b>LANGUAGE:</b></div></div><ul><li><div>
Must be able to fluently speak, read and write English.</div></li><li><div>
Fluency in Spanish required.</div></li></ul><p>
</p><div><div><b>STATUS:</b></div></div><ul><li><div>
This is an FLSA non-exempt position.</div></li><li><div>
This is not an OSHA high-risk position.</div></li><li><div>
This is a full time position</div></li></ul></div>

CALL CENTER REPRESENTATIVE

Nuvia Dental Implant Center

<div><p><b>Nuvia Dental Implant Center</b> is growing fast and hiring for an <b>Implant Sales Rep </b>in our <b>Arlington Heights, IL </b>center!</p>
<p>
Our Top Reps Make <b>$100k</b></p>
<ul>
<li>$50k Base salary</li>
<li>Premium commission structure</li>
<li>Comprehensive benefits package</li>
<li>Elite sales training</li>
<li>4-7 warm leads a day</li>
</ul>
<p><b>Over 7,000 5-star Google reviews - A+ BBB rating!!</b></p>
<p><b>
Fast Growing Company in an Industry with Massive need our company is set to double # of locations in the next year</b></p>
<ul>
<li>Global dental implants market size was valued at $4.15 billion in 2022*</li>
<li>Projected to grow from $4.42 billion in 2023 to $6.95 billion by 2030*</li>
</ul>
<ul><li>Source: Fortune Business Insights, Report ID: FBI100443</li></ul>
<p><b>
Benefits:</b></p>
<ul>
<li>Health, Dental, Life Insurance and Short-Term Disability, Vision, Long Term Disability and Life Insurance</li>
<li>Paid Training</li>
<li>Tenure Based PTO Plan</li>
<li>Paid Bereavement</li>
<li>Paid Parental Leave</li>
<li>Employee Assistance Program</li>
<li>Paid Holidays</li>
<li>401k + Match</li>
</ul>
<p><b>Role:</b></p>
<p>
As an Implant Sales Rep (Smile Consultant) in the <b>Arlington Heights, IL </b>center, you will be responsible for removing barriers for potential patients to help move them forward with treatment that will dramatically change the quality of their lives.</p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Influence patients to accept treatment by building trust and closing gaps patients may have &amp; following up aggressively.</li>
<li>Collect payment</li>
<li>Maintain an organized CRM &amp; manage your queues.</li>
<li>Follow and suggest improvements to current processes</li>
<li>Attend training meetings each week</li>
<li>Hours M-F 8am to 5pm with potential of extra hours to secure the sale (no cap on commissions)</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Proven track record in sales and meeting KPI&rsquo;s.</li>
<li>CRM systems experience preferred</li>
<li>B2C sales experience a plus</li>
<li>Excellent verbal communication skills.</li>
<li>Strong computer skills</li>
<li>Displays a strong sense of empathy and the ability to connect with people on a personal level</li>
</ul>
<p><b>Day in the life of life:</b></p>
<ul>
<li>Meet with 4-7 warm leads to discuss the process of full arch dental implants</li>
<li>Participate in sales meetings and daily sales huddles!</li>
<li>Connect &amp; follow up with patients to understand their goals and motivations</li>
<li>Present patient information to the doctors in your clinic to determine diagnosis</li>
<li>Assist patients in removing barriers to accepting treatment</li>
<li>Assist patients in applying for financing</li>
<li>Administer a successful handoff to the administrative team for scheduling</li>
</ul>
<p>We are obsessed with our patients, love what we do and feel honored to be able to provide such an incredible service. Check out our YouTube channel to see what everyone is talking about: https://www.youtube.com/@NuviaDentalImplantCenter (https://www.youtube.com/@NuviaDentalImplantCenter)</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Implant (Medical/Dental/Aesthetic) Sales Rep

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Call Center Representative

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Call Center Representative

Call Center Financial Representative

Call Center Representative - Baton Rouge, LA - Remote

CALL CENTER REPRESENTATIVE

Implant (Medical/Dental/Aesthetic) Sales Rep