contact center rep

Rose Remodeling

<p>Home Improvement company needs a professional call center rep. This position will receive phone calls and internet inquiries and simply schedule appointments for design/ sales staff. Great growing company.</p><p><b>Job Summary</b>:</p><p>This is a key position in our company responsible for our FIRST impressions! Appointment scheduling can greatly increase any company&rsquo;s revenues and is not taken lightly. This position will be scheduling appointments, confirming appointments, assisting other team members, and much more.</p><p><b>Essential Functions</b>:</p><p>1. Scheduling qualified appointments/confirming appointments.</p><p>2. Training new appointment schedulers as needed.</p><p>3. Constant communication with sales staff regarding appointments and updating calendar.</p><p>4. Ensuring returns on leads are consistently being done to maximize company&rsquo;s profitability.</p><p>5. Making sure all company call backs are being done on time.</p><p>6. Assist in any other tasks asked of by management.</p><p>*****This role offers a bonus structure</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $19.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li></ul><p>Application Question(s):</p><ul><li>How many years of outbound call center experience do you have?</li></ul><p>Ability to Commute:</p><ul><li>Elk Grove, CA 95624 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Elk Grove, CA 95624: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Call Center Representative

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Job Summary</b></h2><p>
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization focused on providing user-friendly and cost-effective administrative services to the university community. The SSC offers key financial and human resource transactional support.</p><p>
Reporting to the Contact Center Supervisor, each Contact Center Representative serves as an important member of the Health Response Call Center. You will serve the campus community by connecting them to information and U-M resources related to vaccination, infection prevention, and campus public health response.</p><p><b>
Work Schedule:</b><br>
Monday- Friday, 9 am - 6 pm with a one-hour scheduled lunch.<br>
Because occasional on-site presence may be required, you are expected to live within a reasonable commuting distance to Ann Arbor. You are required to have a high-speed internet connection and a designated working space in your home. Equipment, including a laptop and monitors, will be provided for your use.</p><p><b>
Please note:</b><br>
Visa sponsorship is not available for this position</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
Review and verify vaccination information</li><li>
Suggest and create new knowledge base content and help keep information current and up-to-date</li><li>
Participate in team Lean huddles</li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
High School diploma or equivalent</li><li>
1+ years of experience providing customer service</li><li>
Intermediate level proficiency with data entry and computer skills</li><li>
1+ years of experience with business or medical software solutions</li></ul><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
The University of Michigan, with an operating budget of more than $10 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.ssc.umich.edu.</p><p>
The Shared Services Center recruits a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>274586</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>Contact Center Representative (Temp)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>PROF MISC (TEMP)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Ann Arbor Campus</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Mobile/Remote
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Temporary</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Shared Services Ctr</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>Shared Services Center - FIN</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>3/02/2026 - 3/09/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Salary</b></h3>
<div><p>$18.00 - $18.00</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Temporary Job Opening</p></div></div></div>

Contact Center Representative (Temp)

First Federal Bank of Louisiana

<div><p><b><i>First Federal Bank of Louisiana is currently seeking a Call Center Representative in the Call Center Department. The position is located at the Main Office in Lake Charles, Louisiana. </i></b><b><i>This is not a remote position</i></b><b><i>.</i></b></p><div><b>
About Us</b></div><div>
First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that&rsquo;s what our team strives to do in the communities we serve each and every day. Visit www.ffbla.bank to learn more. Member FDIC, Equal Housing Lender.</div><p></p><p><b><br>
Position Summary</b></p><p>
Independently handles routine employee and customer inquiries with a goal of first point contact resolution and limited escalation while maintaining quality communication. Performs a range of customer service-oriented communication by telephone, email, chat, message, phone, or fax, as well as various operational background duties.</p><p></p><p><b><br>
Essential Duties &amp; Responsibilities include, but are not limited to, the following:</b></p><ul><li>
Builds rapport with customers, uses proper telephone etiquette and protects the institution by keeping customer information confidential</li><li>
Processes incoming mail; processes address changes; validates detailed information</li><li>
Performs account maintenance; produces follow up documents pertaining to check orders, stop payments, and unauthorized affidavits</li><li>
Assists with customer tax levies</li><li>
Provides support regarding end of year tax forms</li><li>
Researches and resolves customer complaints; provides follow-up</li><li>
Provides support for electronic banking products and services; troubleshoots issues as needed</li><li>
Processes verification of accounts</li><li>
Recognizes, documents, and alerts supervisors of trends in customer calls</li><li>
Orders and distributes branch deposit account supplies</li><li>
Assists in scheduling and training, as directed by supervisor</li><li>
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.</li><li>
Contributes to team effort by accomplishing related duties, as assigned</li></ul><p></p><p><b><br>
Minimum Qualifications</b></p><ul><li>
High school diploma or GED,</li><li>
A minimum of one (1) year customer service experience. Call Center and/or banking experience is preferred.</li></ul><p><i>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i><b><br>
</b></p><p></p><br>
<p><b>Other Duties &amp; Responsibilities</b></p><p>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p></p><p><b><br>
Equal Opportunity Employer</b></p><p>
The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.</p></div>

VNS Health

<div><b>Overview</b><br>
<br>
This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.<br>
<br>
<br>
<br>
<br>
<p><b>What We Provide</b></p><ul><li><p>
Referral bonus opportunities
</p></li><li><p>Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</p></li><li><p>
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
</p></li><li><p>Employer-matched 401k retirement saving program</p></li><li><p>
Personal and financial wellness programs
</p></li><li><p>Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
</p></li><li><p>Generous tuition reimbursement for qualifying degrees</p></li><li><p>
Opportunities for professional growth and career advancement and CEU credits
</p></li></ul><p></p><p><b>What You Will Do</b>
</p><ul><li><p>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</p></li><li><p>
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</p></li><li><p>
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</p></li><li><p>
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</p></li><li><p>
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</p></li></ul><br>
<p></p>
<br>
<b>Qualifications</b><p><b><br>
Education:
</b></p><ul><li><p>High School Diploma or equivalent required</p></li><li><p>
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</p></li></ul><p><b><br>
Work Experience:</b></p><ul><li><p>
Minimum of one year of customer service experience preferably in a health care setting required</p></li><li><p>
Excellent oral/verbal communication and customer service skills required</p></li><li><p>
PC skills including Microsoft Office</p></li><li><p>
Bilingual skills may be required as determined by operational needs</p></li></ul><br>
<br>
<b>Pay Range</b><br>
<br>
USD $17.49 - USD $21.80 /Hr.
<br>
<b>About Us</b><br>
<br>
<b>VNS Health</b> is one of the nation&rsquo;s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us &mdash; we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 &ldquo;neighbors&rdquo; who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.</div>

Contact Center Agent I

LD Clinic

<p>Job Summary</p><p>We are seeking a friendly, organized, and detail-oriented Call Center Representative to join our dental clinic team. This role serves as the first point of contact for patients, providing exceptional customer service while handling appointment scheduling, patient inquiries, and administrative support. The ideal candidate has excellent communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced healthcare environment.</p><p>Key Responsibilities</p><ul><li>Answer inbound calls promptly and professionally</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Provide information about dental services, procedures, and office policies</li><li>Verify patient insurance information and collect necessary details</li><li>Manage patient records accurately within the practice management system</li><li>Handle patient inquiries, concerns, and complaints with professionalism and empathy</li><li>Make outbound calls for appointment reminders and follow-ups</li><li>Coordinate with clinical staff regarding patient scheduling needs</li><li>Maintain confidentiality in compliance with HIPAA regulations</li><li>Assist with other administrative tasks as assigned</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>Do you have your own residency? If yes, please mention the expiry date.</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Call Center Agent: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Preferred)</li></ul>

Help at Home

<div>Overview:
<p>
As the nation&rsquo;s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place &ndash; it&rsquo;s the center of health, care coordination, and Meaningful Moments that transform lives.</p><p></p><p><b><br>
We&rsquo;re seeking a **Call Center Representative** who is passionate about making a difference and driving impact. This </b><b>role</b><b> offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We are hiring an On-Site Call Center Representative that has experience covering Brooklyn, Bronx, Manhattan, Staten Island and Queens. We offer weekly pay between $23.00-$25.00 an hour! Office hours Monday -Friday 9:00am-5:30pm. The office address is: </b><b>148 39th St. Suite 19-4-BB Brooklyn, NY 11232.</b></p><p></p><p><br>
Our Benefits:</p><ul><li>
Comprehensive medical, dental, and vision coverage</li><li>
401(k) retirement plan</li><li>
Paid time off and holidays</li><li>
Employee assistance programs and wellness initiatives</li><li>
Flexible options to support a balanced life</li></ul>
Responsibilities:
<p>
What You'll Do:</p><br>
<p></p><ul><li>
Serve as the first point of contact for potential clients via inbound and outbound calls&mdash;with an expectation of being on the phone at least five hours per day</li><li>
Qualify prospective clients for home care services and ensure alignment with program eligibility</li><li>
Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding</li><li>
Conduct follow-ups with existing leads and those in our database who have not yet initiated services</li><li>
Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)</li><li>
Meet performance goals, including a target of 10 new client starts per month</li><li>
Deliver compassionate, mission-aligned service on every call</li><li>
Perform other job-related duties as needed</li></ul><br>
<p></p>
Qualifications:
<p>
What You'll Bring:</p><br>
<p></p><ul><li>
High school diploma or GED required</li><li>
Minimum of 2 years in customer service, call center, or inside sales<br>
<i>(experience in home care or healthcare is a plus)</i></li><li>
Strong communication skills with a client-first attitude</li><li>
Ability to meet outreach and conversion goals in a fast-paced environment</li><li>
Intermediate computer skills (Microsoft Office); quick and accurate data entry</li><li>
A collaborative spirit and a desire to make a positive difference</li></ul><p></p><div><i><br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.</i></div><div></div><div><i><br>
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.</i></div>
Pay Range: USD $23.00 - USD $25.00 /Hr.</div>

Berkshire Bank

<div>
 <strong>
  Division:
 </strong>
 Retail Banking
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Customer Support Center
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Call Center Manager
 <br/>
 <br/>
 <strong>
  Status:
 </strong>
 Non-Exempt
 <br/>
 <br/>
 <strong>
  Grade:
 </strong>
 6
 <br/>
 <br/>
 <strong>
  Pay Range:
 </strong>
 $20.00 - $28.90
 <br/>
 <br/>
 <em>
  Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
  <br/>
  <br/>
 </em>
 <strong>
  Location:
 </strong>
 Pittsfield, MA - 99 North St
 <br/>
 <br/>
 <strong>
  Purpose/Objective
  <br/>
  <br/>
 </strong>
 Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank&rsquo;s products and services. Identifies and offers new opportunities and solutions to meet customer&rsquo;s needs.
 <br/>
 <br/>
 <strong>
  Key Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45%
  </li>
  <li>
   Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 20%
  </li>
  <li>
   Processes all applicable customer account documentation to ensure compliance with Bank policy. 10%
  </li>
  <li>
   Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. 10%
  </li>
  <li>
   Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5%
  </li>
  <li>
   Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one&rsquo;s duties. 10%
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1 year banking experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient with MS Office products (Word &amp; Excel) and the Internet
  </li>
  <li>
   Problem solving ability
  </li>
  <li>
   Excellent customer service skills
  </li>
  <li>
   Ability to work in team environment
  </li>
  <li>
   Ability to multi-task
   <br/>
   <br/>
  </li>
 </ul>
 Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.
</div>


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