contact center rep

OneSource Virtual

<div><div>OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual&rsquo;s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company&rsquo;s solution at <div>www.onesourcevirtual.com</div>.</div><div></div><div>
Position Summary/Objective</div><div>
The Bilingual Help Desk Specialist &amp; Contact Center Representative is responsible for supporting the Benefit &amp; Employee Services Team and utilizing Workday and Zendesk ticketing technologies. There may be language requirements for this position in addition to English.</div><div></div><div>
Essential Functions/Duties/Responsibilities</div><ul><li>
Dedicated to myFlexWallet processing</li><li>
Provide professional and timely service to internal and external customers</li><li>
Effective communication skills via telephone, email, and in-person</li><li>
Provide Workday platform navigation and access assistance to contact center requests.</li><li>
Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal)</li><li>
Escalation of service delivery issues to on-site Lead and Corporate contacts as appropriate</li><li>
Participate in ongoing training relative to the functional area</li><li>
Form strong partnerships within the department and organization</li><li>
Identify and document areas of improvement or innovation through process change or automation</li><li>
Meets or exceeds all performance standards</li><li>
Assumes other duties as assigned by the Manager</li></ul><div></div><div>
Competencies</div><ul><li>
Effective communication skills via telephone, email, and in-person</li><li>
Must be willing to adapt and display a positive attitude</li><li>
Ability to work independently and as part of a team</li><li>
Must value and promote team spirit, have an outstanding interpersonal skill set; and exhibit professionalism within the workplace</li><li>
Maintain punctuality and adherence to set schedule with extra hours as needed</li><li>
Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.</li><li>
Analytical skills; strong research and follow-up skills</li><li>
Ability to multi-task</li></ul><div></div><div>
Supervisory Responsibility</div><div>
This role does not have supervisory responsibilities</div><div></div><div>
Qualifications and Experience</div><ul><li>
HS Diploma required</li><li>
1-2 years of customer service or related experience and/or training</li><li>
Fluency written/spoken in Spanish is required.</li><li>
Must have the ability to learn basic Employee Self Service functionality for the Workday platform</li><li>
Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc&hellip;)</li><li>
See summary for language preferences</li></ul><div></div><div>
Preferred Skills</div><ul><li>
 Bachelor&rsquo;s degree preferred</li></ul><div></div><div>
#LI-REMOTE</div><div></div><div>
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.</div></div>

Bilingual Help Desk Specialist & Contact Center Rep

Tampa Electric Company

<div></div><div><div><div><p>IGNITE your career with New Mexico Gas Company!</p><p>
By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.<br>
<br>
New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.</p>
<p>This job posting is a summary of the job description. To request the full job description, please email nmgccar@tecoenergy.com.</p></div></div></div>
<br><div><div><div><div><div><p>Call Center Rep
</p></div></div></div></div><div><div><div><div><b>City: </b>Albuquerque
</div></div></div></div><div><div><div><div><b>State: </b>NM<br>
</div></div></div></div><div></div><div><div><div><div><div><b>This position will be open to internal and external candidates and will close on Sunday, March 29, 2026.</b></div><br>
<div></div>
<div>
The Call Center Rep position pays between $43,040 and $53,800, and placement is based on skills,experience and education of the successful candidate.</div><div></div><div><b><br>
About This Opportunity</b><br>
Are you looking to contribute to company success by using a broad range of expertise to help customers around the state? Do you like working in a fast-paced setting where your ability to solve problems can really make a difference? If that sounds like you, we'd love for you to be part of our team as a Call Center Representative. The Call Center Rep will work with our customers to provide professional and courteous customer service to New Mexico Gas users.</div><br>
<div></div>
<div><b>
Primary Duties and Responsibilities</b><br>
<i>This list does not reflect the job duties in their entirety.</i></div>
<ul>
<li>Answers inbound phone calls from customers regarding billing inquiries and audits, account adjustments, in house credit and collections, resolutions of energy diversion cases, available rate options, debt payment, conservation, weatherization, service connections, orders, disconnections, or transfers, and dispatching and conflict resolution.</li>
<li>Completes all customer service training and assessments and develops proficiency in the majority of customer service technical transactions for customers.</li>
<li>Maintains statistical records as needed.</li>
<li>Implements existing business practices and advanced field experiences that apply to bad debt recovery, unbilled meters, enforcing deposit policies, and identification of other areas of potential exposure to reduce revenue losses.</li>
<li>Actively manages, preps for, and troubleshoots customer disconnections for non-payment and assists in the preparation of customer notices as needed or assigned.</li></ul><br>
<div></div>
<div><b>
Successful Candidate Must Have</b></div>
<ul>
<li>A high school diploma or GED</li>
<li>1 year of customer service or call center experience</li>
<li>Preference: Bilingual (English/Spanish)</li></ul><br>
<div></div>
<div><b>
Working Conditions</b><br>
Call Center Environment</div></div></div></div></div></div><div></div>

Call Center Rep

Presbyterian Medical Services

<div><p><b>JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION
</b></p><p><b>A remote schedule is possible after 90 days of training and probation.
</b></p><p><b>POSITION SUMMARY: </b>We are seeking a dedicated and compassionate Contact Center Agent to join our team. The Contact Center Agent will serve as the first point of contact for patients over the phone, ensuring a positive experience by providing exceptional customer service and support. The primary responsibilities include greeting patients, scheduling appointments according to established protocols, and will be responsible for sending messages to medical staff for inquires for medication refills and ensuring timely and accurate escalation to the appropriate department when necessary.
<br>
The successful candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
<br>
This position requires a proactive approach to problem-solving, a commitment to delivering high-quality service, and the flexibility to perform other administrative support duties as assigned. If you are passionate about helping others and thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding opportunity.</p></div>
<br><div><p><b>REQUIREMENTS
</b></p><p><b>EDUCATION AND/OR EXPERIENCE:
</b></p><ul><li>High school diploma or general education degree (GED) required.
</li><li>Minimum six months Receptionist, Front Desk, Call Center, or Contact Center experience required.
</li><li>Computer experience required; ability to work with Windows-based programs strongly preferred.
</li><li>Bilingual Spanish / English or Navajo / English preferred.
</li></ul><p><b>ABOUT PMS
</b></p><ul><li>Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
</li><li>Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
</li><li>We concentrate our resources on meeting the needs of underserved areas of New Mexico.
</li><li>We operate the largest network of federally qualified health centers in the state.
</li><li>PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.
</li></ul><p><b>WHY PMS?
</b></p><ul><li>Mission-driven organization
</li><li>Competitive salaries
</li><li>Nine paid holidays and generous PTO
</li><li>Medical, dental &amp; vision insurance
</li><li>Free Life &amp; LTD coverage
</li><li>Free discretionary pension plan contribution
</li><li>Employee recognition and engagement activities
</li><li>Robust training program
</li><li>Tuition Reimbursement
</li></ul><p><b>EOE/AA/M/F/SO/Vet/Disability</b></p></div>

Contact Center Agent I

Domino's

<div><b>Job Description</b><p><b><br>
Customer Service Representative</b></p><p>
It's more fun with us!</p><p>
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.</p><p>
It all starts with you</p><p>
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.</p><p>
Drive your own career</p><p>
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.</p><p>
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.</p><p>
Domino's CSR Responsibilities Include: :</p><ul><li>Demonstrating a friendly, positive attitude and great customer service skills</li><li>Taking orders over the phone and in person</li><li>Dealing with customer concerns</li><li>Cash handling</li><li>Upselling</li><li>Making Domino&rsquo;s high quality pizzas</li><li>Food and portion control</li><li>Hygiene and food safety</li><li>Food preparation</li><li>General cleaning duties</li></ul><p>
Those are the basics, but here&rsquo;s what else you can expect:</p><p>
General Job Duties</p><ul><li>Operate all equipment</li><li>Stock ingredients from delivery area to storage, work area, walk-in cooler</li><li>Prepare product</li><li>Receive and process telephone orders</li><li>Take inventory and complete associated paperwork</li><li>Clean equipment and facility approximately daily</li></ul><p>
Communication Skills</p><ul><li>Ability to comprehend and give correct written instructions</li><li>Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person</li></ul><p>
Essential Functions/Skills</p><ul><li>Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)</li><li>Must be able to make correct monetary change</li><li>Verbal, writing, and telephone skills to take and process orders</li><li>Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed</li><li>Ability to enter orders using a computer keyboard or touch screen</li></ul><p>
Work Conditions</p><ul><li>Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks</li><li>In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas</li><li>Sudden changes in temperature in work area and while outside</li><li>Fumes from food odors</li><li>Exposure to cornmeal dust</li><li>Cramped quarters including walk-in cooler</li><li>Hot surfaces/tools from oven up to 500 degrees or higher</li><li>Sharp edges and moving mechanical parts</li></ul><p>
Sensing</p><ul><li>Talking and hearing on telephone</li><li>Near and mid-range vision for most in-store tasks</li></ul><b><br>
Additional Information</b><ul><li><br>
Depth perception</li><li>Ability to differentiate between hot and cold surfaces</li></ul><p>
Temperaments</p><ul><li>The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions</li></ul><p>
Physical Requirements including, but not limited to the following:</p><p>
Standing</p><ul><li>Most tasks are performed from a standing position</li></ul><p>
Walking</p><ul><li>For short distances for short durations</li></ul><p>
Lifting</p><ul><li>Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck</li><li>Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'</li><li>Cases are usually lifted from floor and stacked onto shelves up to 72high</li></ul><p>
Carrying</p><ul><li>Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves</li><li>Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store</li><li>Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray</li></ul><p>
Pushing</p><ul><li>To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push</li><li>Trays may also be pulled</li></ul><p>
Climbing</p><ul><li>Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance</li></ul><p>
Stooping/Bending</p><ul><li>Forward bending at the waist is necessary at the pizza assembly station</li><li>Toe room is present, but workers are unable to flex their knees while standing at this station</li><li>Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day</li><li>Forward bending is also present at the front counter and when stocking ingredients</li></ul><p>
Crouching/Squatting</p><ul><li>Performed occasionally to stock shelves and to clean low areas</li></ul><p>
Reaching</p><ul><li>Reaching is performed continuously; up, down and forward</li></ul><p>
Hand Tasks</p><ul><li>Eye-hand coordination is essential; use of hands is continuous during the day</li><li>Frequently activities require use of one or both hands</li><li>Shaping pizza dough requires frequent and forceful use of forearms and wrists</li></ul></div>

Customer Service Rep(03885) - 32530 Us Hwy 19 N

FIREFIGHTERS COMMUNITY CREDIT UNION

<div><p><b>Firefighters Community Credit Union</b> of <b>Cleveland, OH</b> is seeking a <b>Member Contact Center Representative (Full-Time) to join our team.</b> Are you a self-starter with banking experience who is interested in building a <b>rewarding career</b> <b>in the financial industry</b> with an <b>established credit union?</b> Do you share in the credit union philosophy of &quot;people helping people&quot;? If so, please read on!</p><p>
Our Member Contact Center Representatives earn a <b>competitive wage</b>, depending on experience. We also offer a <b>robust benefits package</b> including <b>medical, dental, vision, a 401(k) plan with company match, life insurance, short-term disability, and long-term disability</b>. This is a credit union call center where there is <b>no cold calling</b> required! If this sounds like the financial industry service opportunity that you've been looking for, apply now!</p><p><b>
Responsibilities</b></p><p>
As a Member Contact Center Representative at our Member Contact Center located on <b>St. Clair Avenue in Cleveland, </b>your day is spent answering incoming calls, chats, and emails regarding member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone and digital interaction.</p><p>
You'll assist member with:</p><ul><li>
Basic banking tasks including looking up account info, posting transfers, processing card orders, and processing wire transfers</li><li>
Education on products and services that we offer including banking services, IRAs, and loans</li><li>
Uncovering needs and cross-selling financial products</li></ul><p><b>
QUALIFICATIONS FOR A MEMBER CONTACT CENTER REPRESENTATIVE</b></p><ul><li>
Proficiency with technology including computers, tablets, and general office equipment</li><li>
Ability to pass a credit and criminal background check</li><li>
Fantastic customer service skills</li><li>
Previous credit union or banking experience is preferred</li><li>
Previous sales experience is preferred</li><li>
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates.
</li></ul><p><b>WORK SCHEDULE</b></p><p>
This position typically works <b>Monday-Saturday</b> with <b>a rotating day off each week</b>. The contact center hours include <b>7:45am to 5:15p Monday, Tuesday, Friday; 7:45am - 4:15pm on Wednesday, 7:45am - 6:15pm on Thursday, </b>and<b> 8:15am -1:15pm on Saturday</b>.</p><p><b>
ARE YOU READY TO JOIN OUR TEAM?</b></p><p>
If you feel that you would be right for this Member Contact Center Representative position, please apply at the link provided!</p></div>

Member Contact Center Representative (Full-Time)

Customer Service Rep(05023) - 11125 Park Blvd

Northwest Bank

<div>PA0740 Erie Contact Center<p></p><p><b><br>
Job Description</b></p><div><div><p><b>
Start Your Career Where Support Meets Opportunity</b></p><p>
Looking for more than just a job? At our Contact Center, you&rsquo;ll find a community that invests in <i>you</i>. With 4&ndash;6 weeks of personalized training, hands-on support from experienced leaders, and a team that&rsquo;s always got your back, you&rsquo;ll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best&mdash;so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility.</p><p></p><p>
Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration.</p><p></p><p>
Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.</p><p></p><p>
Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.</p></div><p></p><div><p><b>
ESSENTIAL FUNCTIONS:</b></p><ul><li>
Meet productivity standards and complete work in a timely manner</li><li>
Ensure compliance with scheduling requirements and attendance standards</li><li>
Maintain client and Northwest confidentiality</li><li>
Meet service level standards</li><li>
Achieve Contact Center performance standards</li><li>
Serve as a Contact Center orientation trainer</li><li>
Identify and resolve customer problems in an efficient manner</li><li>
Gather and analyze information skillfully and develop alternative solutions</li><li>
Manage difficult or emotional customer situations</li><li>
Respond promptly to customer needs</li><li>
Respond to requests and meet commitments</li><li>
Speak clearly and persuasively in positive or negative situations</li><li>
Educate clients on the benefits of Northwest products and services</li><li>
Approach others in a tactful manner and reacting well under pressure</li><li>
Demonstrate accuracy and thoroughness</li><li>
Look for ways to improve and promote quality</li><li>
Demonstrate excellent listening and interpretative skills</li><li>
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment</li><li>
Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>
Appropriate use of established call policies and procedures and scripts</li><li>
Provide support of Northwest technical products and services</li><li>
Ability to troubleshoot online access issues</li><li>
Make all outbound calls as delivered and instructed in an efficient manner</li><li>
Document results as instructed</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS, AND ABILITIES:</b></p><ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of Northwest products and services</li><li>
Knowledge of computer, mobile app and bill pay systems</li><li>
Knowledge and proficiency of debit and credit card systems</li><li>
Knowledge of Northwest&rsquo;s automated system</li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>
Education:</b></p><ul><li>
High School Diploma or Equivalent preferred</li><li>
Associate Degree in Related Subject preferred</li></ul><p></p><p><b>
Work Experience:</b></p><ul><li>
Customer Service Experience preferred</li><li>
Good Technological Background preferred</li></ul><p></p><p>
#LI-EB1</p></div></div><p></p><p><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</p></div>

Contact Center Specialist - Erie, PA

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