contact center rep

UCHealth

<div>Location: UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora 
 
Department: UCHlth Metro Patient Line 
 
Work Schedule: Full Time, 80.00 hours per pay period (2 weeks) 
 
Shift: Days
 
 
Pay: $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience 
 
This position is an onsite role and does not offer a hybrid or remote option 
 
Career Ladder: UCHealth offers a structured way for you to grow your skills, responsibilities, and pay in this position. As you gain experience and expertise, you will have the opportunity to move through different levels of this career ladder.
 
 
Summary: 
 
Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance information, verify guarantor information, quote co-pay, coinsurance, and self-pay rates to patients. Provides efficient flow of clinical and non-clinical information via phone in a call center setting. 
 
Responsibilities: 
 
Performs patient registration and scheduling functions. Obtains insurance and demographic information. Entry level position for all agents.
 
 
Obtains and verifies referral or insurance authorization/pre-certification approvals from health plan or primary care physician office. Explains financial requirements to patients or responsible party, quoting co-pay, self -pay and co-insurance as required.
 
 
Ensures communication services for hearing impaired and non-English speaking patients are initiated. Educates patients on the My Health Connection tool. Ensures accuracy of information given to patients and colleagues.
 
 
Expedites information from staff to management. Works with staff from other clinics to gather information and trains staff on scheduling. Collaborates with staff from other departments to improve overall patient experience. Appropriately escalates calls as need arises.
 
 
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action. 
 
Requirements: 
High School diploma or GED. Preferred: Bachelor's degree. 
<ul><li>
</li></ul> 
 
Employees are our number one asset. 
 
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. * 
 
Recognition 
<ul><li>
Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.</li><li>
Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
</li>Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive. 
<li>
</li></ul> 
 
Health and well-being 
<ul><li>
Medical, dental and vision coverage.</li><li>
Access to 24/7 mental health and well-being support for employees and dependents.</li><li>
Discounted gym memberships and fitness resources.</li><li>
Free Care.com membership.</li><li>
Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.</li><li>
Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.</li><li>
Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.</li><li>
Employer-provided short-term disability and long-term disability with a buy-up coverage option.</li></ul> 
Retirement and savings 
<ul><li>
403(b) plan with employer matching contribution.</li><li>
Additional 457(b) plan may be available.</li><li>
Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.</li></ul> 
Education and career growth 
<ul><li>
UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.</li><li><ul><li>
Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
</li><li>Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
</li></ul></li><li>Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
</li><li>Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.</li></ul> 
<ul><li>Eligibility for some programs is based on an employee's scheduled work hours.
</li></ul> 
We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.
 
 
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. 
 
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization. 
 
Who We Are (uchealth.org)</div>

Contact Center Rep Associate

Texas Children's Hospital

<div>We are searching for a Contact Center Representative&mdash;someone who works well in a fast-paced hospital setting. You&rsquo;ll field general inquiries from patients and physicians for information related to scheduled appointments and procedures, insurance verification, My Chart, and customer service needs, confirm correct payer plan, verifies coverage and eligibility, documents authorization requirements and updates demographic information in the EMR, checks referral status, provides information on My Chart enrollment and provides other necessary information to ensure a positive patient experience.
Do you think you&rsquo;re the right person for the job?
<div>Job Duties &amp; Responsibilities
 
<ul><li>Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner
</li><li>Contact Center Pre-Service Insurance Verification Responsibilities
</li><li>Complete and submit required approval forms to responsible party. Ensures the insurance referral has been obtained prior to date of service
</li><li>When applicable prepares estimate for patient out-of &ndash;pocket responsibilities using E-Pro software
</li><li>Responsible for reviewing assigned work queues and prioritizing appointments by day of week and financial risk
</li></ul></div><div>Requirements
 
<ul><li>High School Diploma/GED
</li><li>Two (2) years of contact center, customer service, and/or other experience in a healthcare setting (Associate or Bachelor&rsquo;s degree may be substituted for the experience requirement)
</li><li>Medical scheduling and patient registration knowledge
</li><li>Understanding patient privacy requirements for protected health information (PHI)
</li><li>Basic knowledge of best practice standards for customer service and management of customer expectations
</li></ul></div><div>Preferred:
 
<ul><li>Bilingual: English and Spanish
</li><li>Previous experience with insurance claims filings dealing with Surgery or Radiology
</li><li>Previous experience with Epic helpful</li></ul></div></div>

Contact Center Rep-PreService II

Florida Cancer Specialists & Research Institute

<div>Date Posted:
2026-04-22
Country:
United States of America
Location:
Naples Goodlette Office
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
PRIMARY TASKS AND RESPONSIBILITIES:
<ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul>EDUCATION/CERTIFICATIONS &amp; LICENSES:
<ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul>EXPERIENCE:
<ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
<ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul>KNOWLEDGE AND SKILLS PREFERRED:
<ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul>VALUES:
<ul><li>Patient First &ndash; Keeping the patient at the center of everything we do.
</li><li>Accountability &ndash; Taking responsibility for our actions.
</li><li>Commitment &amp; Care &ndash; Upholding FCS vision through every action
</li><li>Team &ndash; Working together, one team, one mission.
</li></ul>Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

In Person Contact Center Rep

A+ Federal Credit Union

<div><h2 class="jobSectionHeader">Call Center Rep - Spanish Bilingual Preferred</h2>
Job Type: Full-Time
Exemption Type: Non-Exempt
Wage Amount: $19.50 hourly minimum
Join a wonderful team and work for an growing organization with a one-team spirit and where every voice matters!
All Contact Center Consultants are eligible for incentives of up to $400 per month. The incentives will be payable so long as the Contact Center Consultant is employed by A+ Federal Credit Union in the Contact Center on the payment dates referenced above. The incentives are subject to required and authorized taxes, withholdings and deductions.
(Work from home eligibility after six months with Meets Standard Performance &amp; Manager Approval.)
Are you ready for something new?
Our Contact Center Consultants are the first responders for the Credit Union and work together in a One-Team Many-Voices environment. Through communication, training, and continued learning/development, you will be able to assist members with questions associated with many areas of the organization. Many of our consultants move on to become supervisors and/or work in other areas of our credit union. It&rsquo;s a wonderful place to build a solid understanding of our organization and to serve our membership!
Join our team of professionals who are ready to assist, guide, and educate members to enhance their overall financial well-being. This is a great way to start your financial services career!
Wage Amount
$19.00/hr +$1.00/hr Call Volume Premium + Potential $2,400 Annual Incentive Bonus + Potential 4% Annual Company Bonus
Apply today to be the voice of A+ Federal Credit Union!
Essential Functions for Level I
<ul><li>Answer all incoming calls within the established ring time goal</li>
<li>Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions</li>
<li>Staying apprised of any phone, check or debit card scams to identify potential loss or fraud on every call</li>
<li>Use pleasant, professional voice, and good listening skills to enhance service</li>
<li>Assist members with loan inquires, which may include, payoff request, rate information, processing payments, establishing automatic transfers and payment history details</li>
<li>Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research</li>
<li>Promote and maintain quality internal service at all times in order to cultivate relationships with departments and branches to develop a team atmosphere within the Credit Union</li>
<li>Attain and maintain knowledge of all credit union products and services</li>
<li>Inform existing and prospective members of current promotions and new or updated products/services</li>
<li>Utilize online account opening system to open various types of accounts for members, offering products/services in order to increase services per retail household</li>
<li>Answer questions regarding cleared items, direct deposits, and various types of transactions on accounts</li>
<li>Place applicable types of stop payments following appropriate procedures</li>
<li>Be knowledgeable of regulation requirements as applicable to debit card holds, pending transaction processes, opting members in and out. Ability to explain requirements to the members</li>
<li>Assist members with trouble shooting and resolving issues by accessing member&rsquo;s online activity and resetting or unlocking logins</li>
<li>Prepare and submit all wire transfer requests following appropriate procedures</li>
<li>Use DocuSign system to securely send appropriate requested documents to members for completion</li>
<li>Use internal software to review and create copies of cleared items as requested</li>
<li>Handle adjustments to credit union Member Rewards program</li>
<li>Answer inquiries regarding funds availability/check holds and releasing holds within approved limits</li>
<li>Handle debit card requests for ordering, blocking, and travel notifications</li>
<li>Make fee reversal decisions within approved limits</li>
<li>Expected to reach and maintain a minimum of 75% success in established sales goal referrals and 80% success in quality assurance monitoring</li>
<li>Complete required assignments for Level I</li>
<li>Perform other duties as required or assigned</li>
</ul>
Miscellaneous
<ul><li>Schedule and conduct monthly individual dialogs with Manager</li>
<li>Assist with department projects, as assigned</li>
<li>Participate in outside credit union sponsored activities and community/education events to increase credit union awareness</li>
<li>Perform other duties as required or assigned.</li>
</ul>
<ul><li>For more information about our hiring process and benefits, click the following link: https://aplusfcu.org/careers/</li></ul>
Job Requirements
Education and Experience
<ul><li>High school diploma or GED equivalent</li>
<li>Minimum of six months financial institution experience or equivalent call center experience preferred</li>
</ul>
Knowledge, Skills &amp; Abilities
<ul><li>Skilled use of phone system, computer, and all related software.</li>
<li>Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.</li>
<li>Ability to work independently and as part of a team, with flexibility to adapt to change</li>
<li>Problem solving skills, including dealing with potential conflict</li>
<li>Bilingual Spanish preferred</li>
</ul>
Desirable Traits
<ul><li>Pleasant and professional appearance</li>
<li>Pleasant speaking voice</li>
<li>Good listening skills</li>
<li>Enjoys working with public using courteous professional approach.</li>
<li>Able to work flexible hours including Saturdays</li>
<li>Dependable</li>
<li>Independent worker</li>
<li>Strong ability to multi-task</li>
<li>Organizer and planner</li>
<li>Possess decision-making abilities.</li>
<li>Versatile in all aspects of the CU</li>
</ul>
Physical Functions
<ul><li>Must have the ability/stamina to work at least 40 hours a week</li>
<li>Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data</li>
<li>Must be able to communicate heavily through telephone, e-mail and in-person communications</li>
<li>Must be able to engage in problem-solving skills to help identify and solve potential issues in the field</li>
</ul>
Types of Decisions requiring supervisory approval: Any situation outside A+FCU policy or procedures.</div>

Call Center Rep - Spanish Bilingual Preferred

Providence

<div>Description
Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.
Providence caregivers are not simply valued &ndash; they&rsquo;re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
<ul><li>2 years in Customer service environment.
</li><li>Basic MS Windows, Excel, Word, and Outlook experience.
</li></ul>Preferred Qualifications:
<ul><li>Experience in a Healthcare setting.
</li><li>Customer service experience in a managed care environment.
</li><li>IDX experience.
</li></ul>Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of &ldquo;Know me, care for me, ease my way.&rdquo; Working at our family of organizations means that regardless of your role, we&rsquo;ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.
PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington&rsquo;s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence&rsquo;s St. John&rsquo;s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 430352
 
Company: Providence Jobs
 
Job Category: Customer Service
 
Job Function: Administration
 
Job Schedule: Full time
 
Job Shift: Multiple shifts available
 
Career Track: Admin Support
 
Department: 7520 PT ENGAGEMENT HERITAGE SVS
 
Address: CA Brea 955 W Imperial Hwy
 
Work Location: St Jude Heritage Medical Grp-W Imperial Hwy Brea
 
Workplace Type: On-site
 
Pay Range: $23.00 - $30.29
 
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</div>

Call Center Representative

Umassfive College Federal Credit Union

<div>Want to be part of an organization that makes a difference? Come join our team!

Position Summary: 


Contact Center Representatives serve as the primary point of contact for members, providing high-quality member service across voice, messaging and Smart ATM channels. The Contact Center Representative role supports members with financial transactions, Digital Banking and Mobile App assistance, Debit Card and Credit Card assistance, loan payments, opening additional accounts, account research, and resolving member account questions and concerns. 


Essential Functions:
<ul><li>
Engage members and prospective members in conversations about their banking and financial needs via inbound and outbound calls, secure messages, Live Chat and Smart ATM&rsquo;s.</li></ul> 

<ul><li>
Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card &amp; Credit Card assistance, loan payments, and opening additional deposit accounts.</li></ul> 

<ul><li>
Recommend appropriate solutions, including referrals to our Wealth Management Advisors, Commercial Services, Mortgage Consultants, and Money Guides.</li></ul> 

<ul><li>
Assist and engage members through our network of Smart ATM&rsquo;s. Utilize the video interface to process cash and check withdrawals, account-to-account transfers, share deposits, and loan payments.</li></ul> 

<ul><li>
Process incoming check deposits, adhering to the daily cutoff time. Complete check returns and adjustments by the end-of-day. Appropriately notify members and in-branch staff of returned and adjusted checks. Batch checks daily at end-of-day.</li></ul>
High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task. 


Hours: Full-time, 37.5 hours/week, including rotating Saturdays. 


Reports to: Contact Center Manager 


Grade 07: Min $20.50 &ndash; Mid $25.63 &ndash; Max $30.76 


Telecommute Status: On-Site (Primary work location is at our Contact Center).
Come experience why we have been voted BEST Credit Union in the Valley for 20 straight years!!

This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.

UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

UMassFive is a smoke-free facility.

UMassFive requires all current and prospective employees to disclose any personal or familial relationships with those currently employed by the Credit Union. These relationships are defined as: spouse, children, parents, in-laws, aunts, uncles, cousins, brothers and sisters, and their spouses or children. Additionally, any person who lives with a current Credit Union employee and/or shares an ownership interest in any residential real property.

This position is primarily performed in a professional office environment and may include a hybrid or remote work setting. The role requires the ability to perform essential job functions such as working at a computer for extended periods and moving within the office environment as needed. Job-related requirements may include frequent keyboarding and repetitive use of hands and fingers; the ability to communicate effectively through speaking and hearing; and the ability to operate standard office equipment. Occasional physical activities may include bending, squatting, reaching, as well as the ability to lift and/or move objects weighing up to 25 pounds. 

<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</li></ul></div>

Contact Center Representative

Data Plus Marketing

<div>
 
 📞
 
 We&rsquo;re Hiring &ndash; Call Center Representative (Easy Apply!)
 
 
 
 
 Looking for a simple job with good communication? This might be for you 👇
 
 
 
 
 
 
 
 🏢 Company:
 
 DP Marketing
 
 
 
 💼 Position:
 
 Call Center Representative
 
 
 ✨
 
 What You&rsquo;ll Do:
 
 
 
 
 &bull; Make calls to customers
 
 
 
 
 &bull; Talk in English clearly and confidently
 
 
 
 
 &bull; Share product info and generate leads
 
 
 
 
 &bull; Handle customer questions and close deals
 
 
 
 
 🎯 Requirements:
 
 
 
 
 &bull; Good English speaking skills
 
 
 
 
 &bull; At least 1 year experience
 
 
 
 
 &bull; Confident &amp; positive attitude
 
 
 
 
 💡 Why Join Us?
 
 
 
 
 &bull; Friendly work environment 🤝
 
 
 
 
 &bull; Growth opportunities 📈
 
 
 
 
 &bull; Learn and earn together 💸
 
 
 
 
 👉 Interested? Apply now and join our team!
 
 
 
 
 📞 Contact: +92 371 4650723
 
 
 <ul>
 <li>
 
 Don&rsquo;t wait &mdash; your next job could be just one call away 😉
 
 </li>
 </ul>
</div>

Search 10000+ Contact center rep jobs near you this May. New roles added regularly across leading industries. Apply today.

10000 contact center rep jobs Near Me

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