contact center rep

Umassfive College Federal Credit Union

<div>Want to be part of an organization that makes a difference? Come join our team!

Position Summary: 


Contact Center Representatives serve as the primary point of contact for members, providing high-quality member service across voice, messaging and Smart ATM channels. The Contact Center Representative role supports members with financial transactions, Digital Banking and Mobile App assistance, Debit Card and Credit Card assistance, loan payments, opening additional accounts, account research, and resolving member account questions and concerns. 


Essential Functions:
<ul><li>
Engage members and prospective members in conversations about their banking and financial needs via inbound and outbound calls, secure messages, Live Chat and Smart ATM&rsquo;s.</li></ul> 

<ul><li>
Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card &amp; Credit Card assistance, loan payments, and opening additional deposit accounts.</li></ul> 

<ul><li>
Recommend appropriate solutions, including referrals to our Wealth Management Advisors, Commercial Services, Mortgage Consultants, and Money Guides.</li></ul> 

<ul><li>
Assist and engage members through our network of Smart ATM&rsquo;s. Utilize the video interface to process cash and check withdrawals, account-to-account transfers, share deposits, and loan payments.</li></ul> 

<ul><li>
Process incoming check deposits, adhering to the daily cutoff time. Complete check returns and adjustments by the end-of-day. Appropriately notify members and in-branch staff of returned and adjusted checks. Batch checks daily at end-of-day.</li></ul>
High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task. 


Hours: Full-time, 37.5 hours/week, including rotating Saturdays. 


Reports to: Contact Center Manager 


Grade 07: Min $20.50 &ndash; Mid $25.63 &ndash; Max $30.76 


Telecommute Status: On-Site (Primary work location is at our Contact Center).
Come experience why we have been voted BEST Credit Union in the Valley for 20 straight years!!

This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.

UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

UMassFive is a smoke-free facility.

UMassFive requires all current and prospective employees to disclose any personal or familial relationships with those currently employed by the Credit Union. These relationships are defined as: spouse, children, parents, in-laws, aunts, uncles, cousins, brothers and sisters, and their spouses or children. Additionally, any person who lives with a current Credit Union employee and/or shares an ownership interest in any residential real property.

This position is primarily performed in a professional office environment and may include a hybrid or remote work setting. The role requires the ability to perform essential job functions such as working at a computer for extended periods and moving within the office environment as needed. Job-related requirements may include frequent keyboarding and repetitive use of hands and fingers; the ability to communicate effectively through speaking and hearing; and the ability to operate standard office equipment. Occasional physical activities may include bending, squatting, reaching, as well as the ability to lift and/or move objects weighing up to 25 pounds. 

<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</li></ul></div>

Contact Center Representative

Bryant and Stratton College

Location: Orchard Park, NY This position is performed onsite, however, there are opportunities to work a hybrid schedule based on tenure and performance. Position Summary: The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone. Essential Duties and Responsibilities: Productivity: Call, contact and connect prospective students to one of the Bryant &amp; Stratton College admissions offices via warm phone transfer. Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %. Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately. Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process. Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Key Competencies and Skills: Telephone skills Verbal and written communication skills Listening skills Problem analysis and problem solving Customer service orientation Organizational skills Goal oriented Attention to detail Judgment Adaptability Teamwork Stress tolerance Resilience Qualifications: High school diploma or equivalent Previous customer service or sales experience Internet savvy with knowledge of Microsoft Office product, including Outlook High degree of phone etiquette, problem solving, and ability to build rapport Preferred qualifications: Associate's degree or higher Previous call center and sales experience Schedule: Mon&ndash;Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day. Reports To: Contact Center Leader Salary: $39,000 per year ($18.75 per hour). This position is eligible for overtime. Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process. Unlock your full potential in the innovative and inclusive environment at Bryant &amp; Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant &amp; Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families. Apply today for immediate consideration! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant &amp; Stratton College is an Equal Opportunity Employer. Administrative Assistant, Receptionist, Human Resources, Data Entry, Work from Home, Office, Entry Level, Clerical, Customer Service Representative, Call Center, Full Time, Clerk, Server, Education Expected hours: 40 &ndash; 45 per week Benefits: <ul><li>401(k)</li><li>401(k) 5% Match</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Wellness program</li></ul>Work Location: In person

Customer Service - Contact Center

Data Plus Marketing

<div>
 
 📞
 
 We&rsquo;re Hiring &ndash; Call Center Representative (Easy Apply!)
 
 
 
 
 Looking for a simple job with good communication? This might be for you 👇
 
 
 
 
 
 
 
 🏢 Company:
 
 DP Marketing
 
 
 
 💼 Position:
 
 Call Center Representative
 
 
 ✨
 
 What You&rsquo;ll Do:
 
 
 
 
 &bull; Make calls to customers
 
 
 
 
 &bull; Talk in English clearly and confidently
 
 
 
 
 &bull; Share product info and generate leads
 
 
 
 
 &bull; Handle customer questions and close deals
 
 
 
 
 🎯 Requirements:
 
 
 
 
 &bull; Good English speaking skills
 
 
 
 
 &bull; At least 1 year experience
 
 
 
 
 &bull; Confident &amp; positive attitude
 
 
 
 
 💡 Why Join Us?
 
 
 
 
 &bull; Friendly work environment 🤝
 
 
 
 
 &bull; Growth opportunities 📈
 
 
 
 
 &bull; Learn and earn together 💸
 
 
 
 
 👉 Interested? Apply now and join our team!
 
 
 
 
 📞 Contact: +92 371 4650723
 
 
 <ul>
 <li>
 
 Don&rsquo;t wait &mdash; your next job could be just one call away 😉
 
 </li>
 </ul>
</div>

Call Center Representative

Old Republic International

<div><div><div><div>Old Republic Risk Management (ORRM) is currently seeking a Contact Center Representative to join its Claims Team at our branch located in Brookfield, WI home office.</div><h3 class="jobSectionHeader">
WHO ARE WE?</h3><div>
Old Republic Risk Management (ORRM) serves the casualty needs of large corporate and group clients across industries that power the North American economy. Through our unbundled claims and risk control business model, we have pioneered the alternative market approach to insurance risk management. Since the early 1950s, ORRM has partnered with Fortune 500 companies and major public and private organizations, delivering innovative solutions for complex risk challenges. Our expertise spans large deductibles, self-insurance, and captive programs&mdash;making us a trusted leader in the industry.</div><div>
</div><div>
At ORRM, the Contact Center Representative plays a critical role in supporting claims operations and delivering exceptional service. In this position, you&rsquo;ll serve as a key point of contact for clients, partners, and internal teams&mdash;ensuring every interaction is handled with professionalism, empathy, and accuracy. If you thrive in a fast-paced, multitasking environment and enjoy problem-solving, this is your opportunity to grow.</div><h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><div>
You&rsquo;ll work closely with the Claim Services Supervisor and broader team to keep operations running smoothly. Key responsibilities include:</div><ul><li>
Examine, identify, and accurately interpret correspondence of mid-range complexity using various systems and tools</li><li>
Handle a high volume of inbound and outbound calls while delivering a positive and professional experience</li><li>
Communicate with workers&rsquo; compensation bureaus, attorneys, insurance carriers, and third-party adjusters to obtain necessary information</li><li>
Follow up to ensure timely receipt of documentation and maintain strong external relationships</li><li>
Create, organize, and maintain electronic files and internal resources</li><li>
Provide administrative support to enhance overall team efficiency</li></ul><h3 class="jobSectionHeader">
What You Bring</h3><div>
We&rsquo;re looking for a motivated professional ready to excel as a Contact Center Representative. Successful candidates will have:</div><ul><li>
High school diploma (or equivalent) and at least one year of related experience</li><li>
Strong verbal and written communication skills with the ability to build positive relationships</li><li>
Ability to multitask, prioritize, and stay organized in a fast-paced environment</li><li>
Proficiency in Microsoft Windows and Office products</li><li>
Excellent attention to detail, accuracy, and proofreading skills</li><li>
Strong problem-solving abilities and the capacity to work independently</li><li>
Bilingual skills are a plus, but not required</li></ul><h3 class="jobSectionHeader">
Benefits That Work for You</h3><div>
Financial Benefits:</div><ul><li>
Competitive pay</li><li>
401(k) Savings &amp; Profit-Sharing Plan with company match</li><li>
Roth investment options and 529 education savings plan</li><li>
Employee referral bonus program</li></ul><div>
Health &amp; Wellness:</div><ul><li>
Medical, dental, and vision insurance</li><li>
Flexible spending and health savings accounts</li><li>
Life, disability, and supplemental insurance options</li><li>
Pet insurance and wellness coverage</li></ul><div>
Work-Life Balance:</div><ul><li>
37.5-hour standard work week</li><li>
Hybrid work opportunities after training</li><li>
Generous paid time off and paid holidays</li><li>
Casual business attire</li><li>
Volunteer opportunities and company-sponsored events</li></ul><h3 class="jobSectionHeader">
Start Your Career Journey Today</h3><div>
If you&rsquo;re looking for a role where you can grow, contribute, and be valued, becoming a Contact Center Representative at ORRM is the perfect next step. This is more than just a job&mdash;it&rsquo;s a chance to build a meaningful career in a supportive and engaging environment.</div><div>
</div><div>
Interested? Click &ldquo;Apply&rdquo; and follow a few simple steps to get your resume in front of our Talent Acquisition Team.</div><div>
</div></div><div><div><div><div>
#LI-VG1</div></div></div></div></div><div></div>
Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.</div>

Northwest Bank

<div>PA0740 Erie Contact Center 
Job Description<div><div>
Start Your Career Where Support Meets Opportunity
Looking for more than just a job? At our Contact Center, you&rsquo;ll find a community that invests in you. With 4&ndash;6 weeks of personalized training, hands-on support from experienced leaders, and a team that&rsquo;s always got your back, you&rsquo;ll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best&mdash;so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility.
Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration.
Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.
Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis. Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.</div><div>
ESSENTIAL FUNCTIONS:<ul><li>
Meet productivity standards and complete work in a timely manner</li><li>
Ensure compliance with scheduling requirements and attendance standards</li><li>
Maintain client and Northwest confidentiality</li><li>
Meet service level standards</li><li>
Achieve Contact Center performance standards</li><li>
Serve as a Contact Center orientation trainer</li><li>
Identify and resolve customer problems in an efficient manner</li><li>
Gather and analyze information skillfully and develop alternative solutions</li><li>
Manage difficult or emotional customer situations</li><li>
Respond promptly to customer needs</li><li>
Respond to requests and meet commitments</li><li>
Speak clearly and persuasively in positive or negative situations</li><li>
Educate clients on the benefits of Northwest products and services</li><li>
Approach others in a tactful manner and reacting well under pressure</li><li>
Demonstrate accuracy and thoroughness</li><li>
Look for ways to improve and promote quality</li><li>
Demonstrate excellent listening and interpretative skills</li><li>
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment</li><li>
Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>
Appropriate use of established call policies and procedures and scripts</li><li>
Provide support of Northwest technical products and services</li><li>
Ability to troubleshoot online access issues</li><li>
Make all outbound calls as delivered and instructed in an efficient manner</li><li>
Document results as instructed</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of Northwest products and services</li><li>
Knowledge of computer, mobile app and bill pay systems</li><li>
Knowledge and proficiency of debit and credit card systems</li><li>
Knowledge of Northwest&rsquo;s automated system</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High School Diploma or Equivalent preferred</li><li>
Associate Degree in Related Subject preferred</li></ul>
Work Experience:<ul><li>
Customer Service Experience preferred</li><li>
Good Technological Background preferred</li></ul>
#LI-EB1</div></div> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Contact Center Specialist - Erie, PA

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

HSBC

<div>
 
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 
 Skills &amp; Competencies:
 
 
 &bull; Strong communication and active listening skills.
 
 
 &bull; Customer service orientation with problem-solving ability.
 
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 
 
 Requirements:
 
 
 &bull; Must be a graduate with a bachelor's degree
 
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 
 &bull; Ability to work flexible hours, including rotational shifts
 
</div>

Contact Center Agent

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