contact center rep

Texas Children's Hospital

<div>We are searching for a Contact Center Representative&mdash;someone who works well in a fast-paced hospital setting. You&rsquo;ll field general inquiries from patients and physicians for information related to scheduled appointments and procedures, insurance verification, My Chart, and customer service needs, confirm correct payer plan, verifies coverage and eligibility, documents authorization requirements and updates demographic information in the EMR, checks referral status, provides information on My Chart enrollment and provides other necessary information to ensure a positive patient experience.
Do you think you&rsquo;re the right person for the job?
<div>Job Duties &amp; Responsibilities
 
<ul><li>Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner
</li><li>Contact Center Pre-Service Insurance Verification Responsibilities
</li><li>Complete and submit required approval forms to responsible party. Ensures the insurance referral has been obtained prior to date of service
</li><li>When applicable prepares estimate for patient out-of &ndash;pocket responsibilities using E-Pro software
</li><li>Responsible for reviewing assigned work queues and prioritizing appointments by day of week and financial risk
</li></ul></div><div>Requirements
 
<ul><li>High School Diploma/GED
</li><li>Two (2) years of contact center, customer service, and/or other experience in a healthcare setting (Associate or Bachelor&rsquo;s degree may be substituted for the experience requirement)
</li><li>Medical scheduling and patient registration knowledge
</li><li>Understanding patient privacy requirements for protected health information (PHI)
</li><li>Basic knowledge of best practice standards for customer service and management of customer expectations
</li></ul></div><div>Preferred:
 
<ul><li>Bilingual: English and Spanish
</li><li>Previous experience with insurance claims filings dealing with Surgery or Radiology
</li><li>Previous experience with Epic helpful</li></ul></div></div>

Contact Center Rep-PreService II

Umassfive College Federal Credit Union

<div>Want to be part of an organization that makes a difference? Come join our team!

Position Summary: 


Contact Center Representatives serve as the primary point of contact for members, providing high-quality member service across voice, messaging and Smart ATM channels. The Contact Center Representative role supports members with financial transactions, Digital Banking and Mobile App assistance, Debit Card and Credit Card assistance, loan payments, opening additional accounts, account research, and resolving member account questions and concerns. 


Essential Functions:
<ul><li>
Engage members and prospective members in conversations about their banking and financial needs via inbound and outbound calls, secure messages, Live Chat and Smart ATM&rsquo;s.</li></ul> 

<ul><li>
Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card &amp; Credit Card assistance, loan payments, and opening additional deposit accounts.</li></ul> 

<ul><li>
Recommend appropriate solutions, including referrals to our Wealth Management Advisors, Commercial Services, Mortgage Consultants, and Money Guides.</li></ul> 

<ul><li>
Assist and engage members through our network of Smart ATM&rsquo;s. Utilize the video interface to process cash and check withdrawals, account-to-account transfers, share deposits, and loan payments.</li></ul> 

<ul><li>
Process incoming check deposits, adhering to the daily cutoff time. Complete check returns and adjustments by the end-of-day. Appropriately notify members and in-branch staff of returned and adjusted checks. Batch checks daily at end-of-day.</li></ul>
High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task. 


Hours: Full-time, 37.5 hours/week, including rotating Saturdays. 


Reports to: Contact Center Manager 


Grade 07: Min $20.50 &ndash; Mid $25.63 &ndash; Max $30.76 


Telecommute Status: On-Site (Primary work location is at our Contact Center).
Come experience why we have been voted BEST Credit Union in the Valley for 20 straight years!!

This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.

UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

UMassFive is a smoke-free facility.

UMassFive requires all current and prospective employees to disclose any personal or familial relationships with those currently employed by the Credit Union. These relationships are defined as: spouse, children, parents, in-laws, aunts, uncles, cousins, brothers and sisters, and their spouses or children. Additionally, any person who lives with a current Credit Union employee and/or shares an ownership interest in any residential real property.

This position is primarily performed in a professional office environment and may include a hybrid or remote work setting. The role requires the ability to perform essential job functions such as working at a computer for extended periods and moving within the office environment as needed. Job-related requirements may include frequent keyboarding and repetitive use of hands and fingers; the ability to communicate effectively through speaking and hearing; and the ability to operate standard office equipment. Occasional physical activities may include bending, squatting, reaching, as well as the ability to lift and/or move objects weighing up to 25 pounds. 

<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</li></ul></div>

Contact Center Representative

Data Plus Marketing

<div>
 
 📞
 
 We&rsquo;re Hiring &ndash; Call Center Representative (Easy Apply!)
 
 
 
 
 Looking for a simple job with good communication? This might be for you 👇
 
 
 
 
 
 
 
 🏢 Company:
 
 DP Marketing
 
 
 
 💼 Position:
 
 Call Center Representative
 
 
 ✨
 
 What You&rsquo;ll Do:
 
 
 
 
 &bull; Make calls to customers
 
 
 
 
 &bull; Talk in English clearly and confidently
 
 
 
 
 &bull; Share product info and generate leads
 
 
 
 
 &bull; Handle customer questions and close deals
 
 
 
 
 🎯 Requirements:
 
 
 
 
 &bull; Good English speaking skills
 
 
 
 
 &bull; At least 1 year experience
 
 
 
 
 &bull; Confident &amp; positive attitude
 
 
 
 
 💡 Why Join Us?
 
 
 
 
 &bull; Friendly work environment 🤝
 
 
 
 
 &bull; Growth opportunities 📈
 
 
 
 
 &bull; Learn and earn together 💸
 
 
 
 
 👉 Interested? Apply now and join our team!
 
 
 
 
 📞 Contact: +92 371 4650723
 
 
 <ul>
 <li>
 
 Don&rsquo;t wait &mdash; your next job could be just one call away 😉
 
 </li>
 </ul>
</div>

Call Center Representative

Tech Mag Solutions

Cold Caller / Sales Executive &mdash; USA &amp; Pakistan Markets (Remote)Company: Tech Mag Solutions Website: www.techmagsolutions.com Location: Remote (Pakistan) Job Type: 2-Month Contract &rarr; Permanent Based on Performance Positions Available: MultipleAbout Tech Mag SolutionsTech Mag Solutions is a fast-growing digital agency that has delivered 41+ projects across the USA, UAE, UK, and 15+ countries.We build:<ul><li>AI Automation Systems</li><li>AI Phone Receptionists</li><li>Restaurant Ordering Platforms</li><li>CRM Software</li><li>E-commerce Stores</li><li>Custom Web Solutions</li></ul>We are currently expanding our sales team and looking for motivated, resilient individuals ready to grow with us.Available RolesRole A &mdash; USA Market (Cold Caller)<ul><li>Timing: Tuesday to Saturday | 8:00 PM &ndash; 2:00 AM PKT</li><li>Base Salary: PKR 40,000/month</li><li>Commission: 20% per closed deal</li></ul>Role B &mdash; Pakistan Market (Cold Caller)<ul><li>Timing: Monday to Friday | 10:00 AM &ndash; 6:00 PM PKT</li><li>Base Salary: PKR 25,000/month</li><li>Commission: 20% per closed deal</li></ul>What You Will Be SellingUSA Market &mdash; AI Phone ReceptionistAn AI-powered system that answers missed calls 24/7, books appointments automatically, and handles FAQs &mdash; even after hours and on weekends.Target Industries:<ul><li>Dental Clinics</li><li>Law Firms</li><li>Salons</li><li>Restaurants</li><li>Real Estate Agencies</li></ul>Pricing:Starts from $500 USDCore Sales Angle:Most businesses lose 3&ndash;5 calls daily without realizing it. A single missed dental appointment can cost hundreds of dollars. Our system helps businesses stop losing revenue from missed calls.Pakistan Market &mdash; Restaurant Ordering WebsiteA custom restaurant ordering website that allows restaurants to take direct orders with zero commission, unlike Foodpanda which charges 15&ndash;25% commission per order.Target Industries:<ul><li>Restaurants</li><li>Cafes</li><li>Fast Food Outlets</li><li>Dine-ins</li></ul>Pricing:Starts from PKR 35,000Core Sales Angle:Restaurants paying high monthly commissions to Foodpanda can recover the cost of their own ordering website in less than 2 months.Your Daily Responsibilities<ul><li>Make 30&ndash;50 outbound calls daily from the provided lead list</li><li>Follow the provided cold calling script and objection handling guide</li><li>Book 15-minute demos via Google Meet or WhatsApp</li><li>Follow up with leads through WhatsApp and email</li><li>Update CRM after every call</li><li>Report daily performance and outcomes</li><li>Attend weekly team meetings</li></ul>What We Provide<ul><li>Verified business leads list</li><li>Complete cold calling scripts</li><li>Objection handling guide</li><li>CRM access</li><li>Full product training</li><li>WhatsApp &amp; email templates</li><li>Ongoing support from management</li></ul>Important Note Before ApplyingCold calling is not easy. You will face rejection daily and still be expected to maintain professionalism, confidence, and consistency.This role is for individuals who:<ul><li>Stay disciplined under pressure</li><li>Want performance-based income</li><li>Are serious about building a career in sales</li></ul>Previously, the company sponsored calling tools for every new hire. Unfortunately, many applicants left shortly after onboarding, resulting in wasted setup and training costs.Because of this, this role starts as a 2-month contract.Applicants who show consistency and professionalism during this period will:<ul><li>Receive permanent positions</li><li>Receive increased base salaries</li><li>Have tools fully sponsored by the company</li></ul>USA Market Requirement (Important)For USA callers, applicants are currently required to purchase their own Zoom Phone subscription (~$15/month or approximately PKR 4,200).This is the only required startup expense.With a single closed deal at 20% commission, earnings can range from approximately PKR 35,000 to PKR 140,000+, depending on deal size.RequirementsUSA Market (Role A)<ul><li>Fluent spoken English</li><li>Confident and professional communication</li><li>Ability to handle rejection professionally</li><li>Zoom Phone subscription (~$15/month)</li><li>Available Tuesday&ndash;Saturday | 8 PM &ndash; 2 AM PKT</li><li>Stable internet connection and laptop/PC</li><li>Cold calling or telesales experience preferred</li></ul>Pakistan Market (Role B)<ul><li>Fluent Urdu communication</li><li>Confident phone manner</li><li>Ability to stay consistent under rejection</li><li>Available Monday&ndash;Friday | 10 AM &ndash; 6 PM PKT</li><li>Stable internet connection and laptop/PC</li><li>No prior experience required</li></ul>CompensationRole A &mdash; USA Market<ul><li>Base Salary: PKR 40,000/month</li><li>Unlocked After: First closed deal</li><li>Commission: 20% per closed deal (No cap)</li><li>Minimum Deal Example:</li><li>$500 deal = ~PKR 35,000 commission</li><li>Strong Month Example:</li></ul>2 x $1,000 deals = PKR 40,000 base + ~PKR 140,000 commission<ul><li>Commission Payment: Paid immediately after deal closesRole B &mdash; Pakistan Market</li></ul><ul><li>Base Salary: PKR 25,000/month</li><li>Unlocked After: First closed deal</li><li>Commission: 20% per closed deal (No cap)</li><li>Starter Deal Example:</li><li>PKR 35,000 package = PKR 7,000 commission</li><li>Growth Deal Example:</li></ul>PKR 65,000 package = PKR 13,000 commission<ul><li>Strong Month Example:</li></ul>4 Growth packages = PKR 25,000 base + PKR 52,000 commission<ul><li>Commission Payment: Paid immediately after deal closesCareer Growth</li></ul>After evaluation:<ul><li>Consistent performers receive permanent positions</li><li>Increased base salaries for top performers</li><li>Priority lead access for top closers</li><li>Team lead opportunities</li><li>Company-sponsored tools for permanent team members</li></ul>How To ApplyFor USA Market (Role A)Send:<ul><li>Your CV</li><li>A 1-minute English voice note introducing yourself</li></ul>Email: hareem@techmagsolutions.com Subject: Cold Caller &mdash; USA Market ApplicationFor Pakistan Market (Role B)Send:<ul><li>Your CV</li></ul>Email: hareem@techmagsolutions.com Subject: Cold Caller &mdash; Pakistan Market ApplicationWe respond to all applications within 48 hours. No follow-up is required.Job Types: Full-time, Part-time, Contract Contract length: 2 monthsPay: Rs40,000.00 - Rs150,000.00 per monthExpected hours: 40 per weekApplication Question(s):<ul><li>Do you have experience cold calling US-based clients? If yes, please mention the duration and type of campaigns you have worked on.</li><li>Do you have experience in selling digital or AI-based products over the phone? If yes, briefly describe what you have sold and your role.</li><li>How would you rate your English speaking skills and accent when communicating with US clients? Please provide a brief explanation or example of your experience.</li><li>Which city are you located?</li></ul>Education:<ul><li>Middle School (Preferred)</li></ul>Experience:<ul><li>Cold Calling: 1 year (Preferred)</li></ul>Work Location: Hybrid remote in Karachi

Call Center Agent

MED-BILL CORP/ACE RESOLUTIONS

Call Center Representative (IN OFFICE)This position requires telephone and email interaction with patients who have had 911 Emergency Transports and Non Emergent Ambulance Transports Assist Patients and Insurance Companies with Ambulance BillsContact Patients to obtain Insurance InformationMust have at least 1 year of Call Center experience to be considered.Respond to Patient/Insurance Emails regarding patient accountsProcess patient payments via Credit Card and ECheck PortalSkip Tracing Returned MailThe candidate should have excellent customer service and organizational skillsMust have the ability to work as a team.This position is on site.Job Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyEducation:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li><li>Customer service: 1 year (Required)</li></ul>Work Location: In person

Old Republic International

<div><div><div><div>Old Republic Risk Management (ORRM) is currently seeking a Contact Center Representative to join its Claims Team at our branch located in Brookfield, WI home office.</div><h3 class="jobSectionHeader">
WHO ARE WE?</h3><div>
Old Republic Risk Management (ORRM) serves the casualty needs of large corporate and group clients across industries that power the North American economy. Through our unbundled claims and risk control business model, we have pioneered the alternative market approach to insurance risk management. Since the early 1950s, ORRM has partnered with Fortune 500 companies and major public and private organizations, delivering innovative solutions for complex risk challenges. Our expertise spans large deductibles, self-insurance, and captive programs&mdash;making us a trusted leader in the industry.</div><div>
</div><div>
At ORRM, the Contact Center Representative plays a critical role in supporting claims operations and delivering exceptional service. In this position, you&rsquo;ll serve as a key point of contact for clients, partners, and internal teams&mdash;ensuring every interaction is handled with professionalism, empathy, and accuracy. If you thrive in a fast-paced, multitasking environment and enjoy problem-solving, this is your opportunity to grow.</div><h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><div>
You&rsquo;ll work closely with the Claim Services Supervisor and broader team to keep operations running smoothly. Key responsibilities include:</div><ul><li>
Examine, identify, and accurately interpret correspondence of mid-range complexity using various systems and tools</li><li>
Handle a high volume of inbound and outbound calls while delivering a positive and professional experience</li><li>
Communicate with workers&rsquo; compensation bureaus, attorneys, insurance carriers, and third-party adjusters to obtain necessary information</li><li>
Follow up to ensure timely receipt of documentation and maintain strong external relationships</li><li>
Create, organize, and maintain electronic files and internal resources</li><li>
Provide administrative support to enhance overall team efficiency</li></ul><h3 class="jobSectionHeader">
What You Bring</h3><div>
We&rsquo;re looking for a motivated professional ready to excel as a Contact Center Representative. Successful candidates will have:</div><ul><li>
High school diploma (or equivalent) and at least one year of related experience</li><li>
Strong verbal and written communication skills with the ability to build positive relationships</li><li>
Ability to multitask, prioritize, and stay organized in a fast-paced environment</li><li>
Proficiency in Microsoft Windows and Office products</li><li>
Excellent attention to detail, accuracy, and proofreading skills</li><li>
Strong problem-solving abilities and the capacity to work independently</li><li>
Bilingual skills are a plus, but not required</li></ul><h3 class="jobSectionHeader">
Benefits That Work for You</h3><div>
Financial Benefits:</div><ul><li>
Competitive pay</li><li>
401(k) Savings &amp; Profit-Sharing Plan with company match</li><li>
Roth investment options and 529 education savings plan</li><li>
Employee referral bonus program</li></ul><div>
Health &amp; Wellness:</div><ul><li>
Medical, dental, and vision insurance</li><li>
Flexible spending and health savings accounts</li><li>
Life, disability, and supplemental insurance options</li><li>
Pet insurance and wellness coverage</li></ul><div>
Work-Life Balance:</div><ul><li>
37.5-hour standard work week</li><li>
Hybrid work opportunities after training</li><li>
Generous paid time off and paid holidays</li><li>
Casual business attire</li><li>
Volunteer opportunities and company-sponsored events</li></ul><h3 class="jobSectionHeader">
Start Your Career Journey Today</h3><div>
If you&rsquo;re looking for a role where you can grow, contribute, and be valued, becoming a Contact Center Representative at ORRM is the perfect next step. This is more than just a job&mdash;it&rsquo;s a chance to build a meaningful career in a supportive and engaging environment.</div><div>
</div><div>
Interested? Click &ldquo;Apply&rdquo; and follow a few simple steps to get your resume in front of our Talent Acquisition Team.</div><div>
</div></div><div><div><div><div>
#LI-VG1</div></div></div></div></div><div></div>
Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.</div>

SSC HR Solutions

<div>
 
 Job Summary
 
 
 
 We are looking for a dedicated and customer-oriented
 
 Contact Center Agent
 
 to support daily operations and deliver a
 
 premium customer experience
 
 for an automotive service company in Cairo, Egypt. The role involves handling customer interactions, resolving issues efficiently, and contributing to the achievement of contact center KPIs.
 
 
 The ideal candidate will be proactive, detail-oriented, and capable of working in a dynamic, service-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Interaction &amp; Support
 </li>
 <li>
 Handle inbound and outbound calls, emails, and messages professionally and efficiently
 </li>
 <li>
 Provide accurate information about services, bookings, pricing, and policies
 </li>
 <li>
 Ensure every customer interaction reflects the high standards of a luxury limo service
 </li>
 <li>
 Maintain a courteous, empathetic, and solution-oriented attitude
 </li>
 <li>
 Problem Solving &amp; Complaint Handling
 </li>
 <li>
 Resolve customer inquiries and complaints promptly and effectively
 </li>
 <li>
 Escalate complex issues to the Contact Center Manager when necessary
 </li>
 <li>
 Follow up on unresolved cases to ensure customer satisfaction
 </li>
 <li>
 Document all interactions and resolutions accurately in the system
 </li>
 <li>
 KPI Achievement
 </li>
 <li>
 Meet and exceed individual and team performance targets, including:
 </li>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 First Call Resolution (FCR)
 </li>
 <li>
 Average Handling Time (AHT)
 </li>
 <li>
 Call Quality Scores
 </li>
 <li>
 Adhere to schedules and availability targets
 </li>
 <li>
 Maintain high productivity and efficiency levels
 </li>
 <li>
 Data Entry &amp; System Usage
 </li>
 <li>
 Accurately log customer interactions, bookings, and complaints in CRM systems
 </li>
 <li>
 Ensure all data entered is complete and up to date
 </li>
 <li>
 Support reporting requirements by maintaining clean and reliable records
 </li>
 <li>
 Quality &amp; Compliance
 </li>
 <li>
 Follow established scripts, processes, and service standards
 </li>
 <li>
 Participate in quality monitoring and feedback sessions
 </li>
 <li>
 Comply with company policies and operational procedures
 </li>
 <li>
 Team Collaboration
 </li>
 <li>
 Work closely with team members, dispatch, and operations teams to ensure delivery service
 </li>
 <li>
 Support the Contact Center Manager in achieving team objectives
 </li>
 <li>
 Share feedback and suggestions for improving customer experience and processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree from a related field
 </li>
 <li>
 1-3 years of experience in a contact center or customer service role
 </li>
 <li>
 Strong communication skills in Arabic and English
 </li>
 <li>
 Good problem-solving and interpersonal skills
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Basic computer skills and familiarity with CRM systems
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience in transportation, hospitality, or service industries
 </li>
 <li>
 Knowledge of call center tools and customer service best practices
 </li>
 <li>
 Strong attention to detail and accuracy
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer focus
 </li>
 <li>
 Communication skills
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Attention to detail
 
 
 </li>
 </ul>
 
 Success Metrics
 
 
 
 Performance in this role will be measured by:
 
 
 <ul>
 <li>
 Individual KPI achievement (CSAT, AHT, FCR, etc.)
 </li>
 <li>
 Quality of customer interactions
 </li>
 <li>
 Accuracy of data entry and documentation
 </li>
 <li>
 Contribution to team performance
 </li>
 </ul>
</div>

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