contact center rep

VNS Health

<div>This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.<br>
<br>
<br>
<p><b>What We Provide</b></p>
<ul><li><p>Referral bonus opportunities
</p></li><li><p>Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays</p>
</li><li><p>Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
</p></li><li><p>Employer-matched 401k retirement saving program</p>
</li><li><p>Personal and financial wellness programs
</p></li><li><p>Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
</p></li><li><p>Generous tuition reimbursement for qualifying degrees</p>
</li><li><p>Opportunities for professional growth and career advancement and CEU credits
</p></li></ul><p><b>What You Will Do</b>
</p><ul><li><p>Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.</p>
</li><li><p>Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.</p>
</li><li><p>Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.</p>
</li><li><p>Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.</p>
</li><li><p>Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.</p><br>
</li></ul><br>
<br>
<b>Qualifications</b><br>
<br>
<br>
<p><b>Education:
</b></p><ul><li><p>High School Diploma or equivalent required</p>
</li><li><p>Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred</p><br>
</li></ul><p><br>
<br>
<b>Work Experience:</b>
</p><ul><li><p>Minimum of one year of customer service experience preferably in a health care setting required</p>
</li><li><p>Excellent oral/verbal communication and customer service skills required</p>
</li><li><p>PC skills including Microsoft Office</p>
</li><li><p>Bilingual skills may be required as determined by operational needs</p><br>
</li></ul><br>
<br>
<b>Pay Range</b>
<br>
<br>
USD $17.49 - USD $21.80 /Hr.
<br>
<br>
<b>About Us</b>
<br>
<br>
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We&rsquo;re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.</div>

Contact Center Agent 1

Florida Cancer Specialists & Research Institute

<div><p><b>Date Posted:
</b></p>2026-07-10
<p><b>Country:
</b></p>United States of America
<p><b>Location:
</b></p>Sebring Office
<p></p><h1 class="jobSectionHeader"><b>WHY JOIN FCS
</b></h1><p>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
</p><p></p><p><i>Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
</i></p><p></p><h1 class="jobSectionHeader"><b>A LITTLE BIT ABOUT FCS
</b></h1><p>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
</p><p></p><p>Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
</p><p></p><p>Come join us today!
</p><p></p><p><b>Summary:
</b></p><p>The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
</p><p>Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
</p><p></p><p><b>PRIMARY TASKS AND RESPONSIBILITIES:
</b></p><ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul><p></p><p><b>EDUCATION/CERTIFICATIONS &amp; LICENSES:
</b></p><ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul><p></p><p><b>EXPERIENCE:
</b></p><ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul><p></p><p><b>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
</b></p><p>Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
</p><ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul><p></p><p><b>KNOWLEDGE AND SKILLS PREFERRED:
</b></p><ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul><p></p><p><b>VALUES:
</b></p><ul><li><b>Patient First &ndash; </b>Keeping the patient at the center of everything we do.
</li><li><b>Accountability &ndash; </b>Taking responsibility for our actions.
</li><li><b>Commitment &amp; Care &ndash; </b>Upholding FCS vision through every action
</li><li><b>Team &ndash; </b>Working together, one team, one mission.
</li></ul><p></p><p><b>Expectations for all Employees
</b></p><p>Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
</p><p></p><h1 class="jobSectionHeader"><b>SCREENINGS &ndash; Background, drug, and nicotine screens
</b></h1><p>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
</p><p></p><h1 class="jobSectionHeader"><b>EEOC
</b></h1><p>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
</p><p></p><p>FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</p></div><p></p>

Contact Center Representative - In Office

Extract Wellness LLC

<p>We are currently seeking a dedicated and professional Call Center Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing an exceptional service experience, offering product information, and resolving customer enquiries with efficiency and care.<br /><br />Responsibilities:<br /><br />* Manage a high volume of inbound customer calls and emails in a timely and professional manner.<br />* Provide accurate, valid, and complete information by using the right methods and tools.<br />* Assist customers with placing orders, managing their accounts, and tracking shipments.<br />* Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships of trust through open and interactive communication.<br />* Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.<br />* Maintain comprehensive records of customer interactions, transactions, comments, and complaints within our CRM system.<br />* Work collaboratively with other team members and departments to ensure a seamless customer journey.<br />* Stay current with product knowledge and company promotions to provide the best possible service.<br /><br />Qualifications:<br /><br />* Proven experience in a customer support or call centre role is essential.<br />* Exceptional verbal and written communication skills, with a professional telephone manner.<br />* Strong listening and problem-solving abilities.<br />* Proficiency in using CRM systems and other standard office software.<br />* Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.<br />* A genuine passion for helping customers and delivering outstanding service.<br />* Experience or a keen interest in the wellness or natural products industry would be an advantage.<br /><br />Benefits:<br /><br />* A competitive hourly wage of **$20 - $30 USD**.<br />* Opportunities for professional growth and development within a growing company.<br />* A supportive and positive team-oriented work environment.<br />* Generous employee discounts on our premium wellness products.</p>

Call Center Representative

Brandix Soft

<p><b>Company:</b> Brandix Soft (Pvt.) Ltd.<br/><b>Location:</b> Gulberg, Lahore (On-site)<br/><b>Job Type:</b> Full-time<br/><b>Compensation:</b> Competitive Base Salary + Uncapped Performance Incentives</p><p><b>About Brandix Soft</b></p><p>Brandix Soft is a rapidly expanding digital marketing agency that partners with businesses in the United States to drive growth and enhance their online presence. We deliver expert-level services in Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, and social media marketing. Our team is the cornerstone of our success, and we are dedicated to providing a platform for professional growth and achievement.</p><p><b>The Role</b></p><p>We are seeking motivated and articulate outbound Call Center Agents to join our US market team. In this role, you will be the first point of contact for American businesses, introducing them to our suite of digital marketing solutions. This position is ideal for individuals who excel in communication, are driven by targets, and are looking to build a solid foundation in international B2B sales.</p><p><b>Key Responsibilities</b></p><ul><li>Perform outbound calls to US-based businesses to introduce our digital marketing services and identify new sales opportunities.</li><li>Clearly articulate the value proposition of our services, tailoring your approach to resonate with the needs of each prospect.</li><li>Qualify leads through strategic questioning and active listening, ensuring a robust and promising sales pipeline.</li><li>Manage the initial stages of the customer journey, from first contact to scheduling qualified appointments for senior sales closers.</li><li>Accurately document all call outcomes, customer information, and follow-up requirements in our centralized CRM platform.</li><li>Analyze personal performance metrics to identify strengths and areas for improvement, adapting strategies for higher conversion rates.</li><li>Consistently achieve and surpass individual targets for calls, qualified leads, and appointments set.</li></ul><p><b>Qualifications &amp; Desired Skills</b></p><ul><li>Minimum educational requirement: Intermediate / A-Levels. A Bachelor&rsquo;s degree is preferred but not essential.</li><li>Excellent spoken English skills, with a clear, professional, and neutral accent suitable for communication with a US audience.</li><li>Strong interpersonal and communication abilities, with a confident and persuasive phone manner.</li><li>A resilient and results-oriented mindset, with the determination to meet and exceed performance goals.</li><li>Solid organizational skills and the capacity to prioritize tasks effectively in a dynamic environment.</li><li>Previous experience in tele-sales, customer service, or a call center environment is an advantage.</li><li>We welcome applications from fresh graduates who possess exceptional communication skills and a strong work ethic.</li></ul><p><b>What We Provide</b></p><ul><li><b>Attractive Earnings:</b> A guaranteed base salary enhanced by an uncapped, performance-linked commission and bonus plan.</li><li><b>Skill Development:</b> In-depth initial training and continuous on-the-job coaching in sales techniques and digital marketing fundamentals.</li><li><b>Global Clientele:</b> Direct experience engaging with US-based businesses, providing invaluable international sales exposure.</li><li><b>Career Growth:</b> Transparent pathways for advancement into senior sales and team leadership roles based on performance.</li><li><b>Supportive Environment:</b> A collaborative, inclusive, and high-energy workplace designed to foster both personal and professional success.</li></ul><p><b>Shift &amp; Location</b></p><ul><li><b>Location:</b> On-site at our offices in Gulberg, Lahore.</li><li><b>Schedule:</b> Monday to Friday, 6:00 PM to 3:00 AM (Pakistan Standard Time).</li></ul><p><b>How to Apply</b></p><p>If you are ready to launch your career and have the skills we are looking for, we encourage you to apply. Please submit your most recent resume for our review.</p><p><b>Email:</b> hrsales@brandixsoft.com<br/><b>WhatsApp:</b> +92 325 5599973</p><p>Please be advised that only candidates selected for an interview will be contacted.</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs40,000.00 - Rs85,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you agree that you've got good english communication skills, confident enough to deal with US clients over call for sales purposes?</li></ul><p>Experience:</p><ul><li>international cold calling: 1 year (Required)</li></ul><p>Location:</p><ul><li>Lahore (Required)</li></ul><p>Work Location: In person</p>

Call Center Agent (US Market)

University of California, Riverside

The Patient Contact Center Representative/MA performs administrative support, medical, and technical services to contribute to the efficient day-to-day operations providing a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, assigned to Contact Center to address patient calls, greets patient at check-in, collects patient information, updates/maintains electronic records, handles visit payments, ensures the exam room has needed inventory for operation, and performs clinic administrative tasks. Secure authorizations for medications. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, prepare &amp; administer medications and vaccines, laboratory/specimen collection/processing, address quality care gaps and other duties as directed by provider. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays. The full salary range for the Medical Assistant / Patient Care Coordinator is $25.19 - $31.29 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. The intended location for this posting is for UCR Health's Multi-Specialty location however could also be recruited for our other specialty sites.
<br><ul><li><div><div>degree</div><div>
Medical Assistant Diploma.</div><div>
</div><div>
Required</div></div></li></ul><div></div>
<br><ul><li><div><div>experience</div><div>
Experience working in an environment performing tasks related to front and back office duties related to this position.
</div><div></div><div>
Preferred</div></div></li></ul><div></div>
<br><div></div><ul><li><div><div>To administer injections or provide venipuncture, must have written evidence of validation for training and competence in medication administration by injecting and skin testing.</div><div>
required</div><div>
Required</div></div></li></ul><div></div>
<br>Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification and transport. Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties. Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds. Ability to work well in a constantly changing environment. Understanding of medical terminology. Ability to maintain a work pace appropriate to the workload. Must demonstrate customer / patient service skills appropriate to the job. Strong interpersonal skills.
<br><div></div><ul><li><div><div>Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.</div><div>
</div><div>
Required</div></div></li></ul><div></div>

Patient Contact Center Representative/MA

Schat Communications

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3> </h3><h3><strong>Responsibilities:</strong></h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul>

Library

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3> </h3><p> </p><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3> </h3>

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4359 contact center rep jobs Near Me

Contact Center Agent 1

Contact Center Representative - In Office

Call Center Representative

Call Center Agent (US Market)

Patient Contact Center Representative/MA

Call Center Representative

Call Center Representative