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call center agent (outsource)

contact center representative

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 178074
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A Retail Sales Representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values.
 </li>
 <li>
 Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience.
 </li>
 <li>
 Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales.
 </li>
 <li>
 Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets.
 </li>
 <li>
 Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations.
 </li>
 <li>
 Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business.
 </li>
 <li>
 Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately.
 </li>
 <li>
 Stay updated on changes in product range, report customer feedback on product range issues to the Sales Manager.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Sales-driven with a strong customer focus.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in English, with Arabic preferred.
 </li>
 <li>
 Ability to understand customer needs and build strong relationships.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum 3 years of experience in a similar retail sales role.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven sales-driven mentality and problem-solving skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Cairo Festival City

Concentrix

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Communicate with customers via phone.
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start Immediately
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist

GE HealthCare

<div>
 
 Job Description Summary
 
 
 
 As an Improper Payment Prevention Super User, you act as a subject matter expert in AST (Aggregate Spend Tool ) and a key enabler of compliant, accurate, and efficient execution of Global Interactions transactions.
 
 
 You ensure that all engagements are correctly translated into system workflows, maintaining high standards of data quality, documentation integrity, and policy compliance. Acting as a critical link between business teams and the IPP Center of Excellence (COE), you drive operational excellence across the full transaction lifecycle.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 
 End-to-End Workflow Execution ( Aggregate Spend Tool Expert)
 
 
 
 <ul>
 <li>
 Execute and manage IPP workflows in AST throughout their full lifecycle: initiation, approval, and closure
 </li>
 <li>
 Accurately translate business inputs from Transaction Owners into structured system entries
 </li>
 <li>
 Ensure timely workflow submission aligned with GIP requirements and approval pathways
 </li>
 <li>
 Monitor workflow progression and proactively resolve delays or system/process bottlenecks
 
 
 </li>
 </ul>
 
 System Accuracy &amp; Data Integrity
 
 
 
 <ul>
 <li>
 Ensure precise and consistent data entry within AST, maintaining high standards of data quality
 </li>
 <li>
 Validate that all engagement details are correctly reflected in the system to support compliance and reporting
 </li>
 <li>
 Upload and manage required documentation, ensuring alignment between system data and supporting evidence
 
 
 </li>
 </ul>
 
 Compliance &amp; Documentation Control
 
 
 
 <ul>
 <li>
 Review and apply Global Interactions Policy (GIP) requirements to each transaction
 </li>
 <li>
 Ensure all required documentation (including contracts, approvals, POD, etc.) is complete and audit-ready
 </li>
 <li>
 Act as a control point to prevent compliance gaps and ensure policy adherence
 
 
 </li>
 </ul>
 
 Payment &amp; Closure Management
 
 
 
 <ul>
 <li>
 Support Purchase Order (PO) creation via AST/Agora interfaces
 </li>
 <li>
 Coordinate invoice processing and Proof of Delivery (POD) validation
 </li>
 <li>
 Follow up on payments and ensure proper financial closure of engagements
 </li>
 <li>
 Close workflows in AST once all requirements (including payment) are fulfilled
 
 
 </li>
 </ul>
 
 Cross-functional Liaison &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Act as a key liaison between Transaction Owners, Finance, Compliance, and IPP COE
 </li>
 <li>
 Triage and resolve queries from COE and stakeholders, ensuring smooth communication flow
 </li>
 <li>
 Proactively follow up on missing inputs, reducing cycle times and ensuring process continuity
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Strong expertise in process execution and system-driven workflows (preferably AST or similar tools)
 </li>
 <li>
 Exceptional attention to detail, ensuring data accuracy and compliance integrity
 </li>
 <li>
 Ability to manage multiple transactions in parallel within a structured, policy-driven environment
 </li>
 <li>
 Strong stakeholder management and coordination skills
 </li>
 <li>
 Proactive mindset with a focus on problem-solving and continuous improvement
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 <ul>
 <li>
 Transaction Owners (TO) &amp; People Leaders
 </li>
 <li>
 Improper Payment Prevention (IPP) Center of Excellence (COE)
 </li>
 <li>
 Compliance &amp; Finance Teams
 
 
 </li>
 </ul>
 
 Inclusion and Diversity
 
 
 
 GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 
 
 
 Behaviors
 
 
 
 We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership &ndash; always with unyielding integrity.
 
 
 
 Total Rewards
 
 
 
 Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you&rsquo;d expect from an organization with global strength and scale, and you&rsquo;ll be surrounded by career opportunities in a culture that fosters care, collaboration and support
 
 
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
 
 
</div>

Improper Payment Prevention  Super User

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

World Health Organization

<div>
 
 Contractual Arrangement
 
 
 
 External consultant
 
 
 
 Contract Duration (Years, Months, Days)
 
 
 
 05 months
 
 
 
 Job Posting
 
 
 
 Jul 30, 2026, 1:03:34 PM
 
 
 
 Closing Date
 
 
 
 Aug 14, 2026, 11:59:00 PM
 
 
 
 Primary Location
 
 
 
 Egypt-Cairo
 
 
 
 Organization
 
 
 
 
 EM/WHE WHO Health Emergencies Programme (WHE)
 
 
 
 
 Schedule
 
 
 
 Full-time
 
 IMPORTANT NOTICE:
 
 Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.
 
 
 
 Area Of Expertise
 
 
 
 PHI Tool Development
 
 
 Purpose of consultancy
 
 
 The purpose of this consultancy is to support the continued implementation of the Public Health Intelligence (PHI) initiative in the Eastern Mediterranean Region. The consultant will support follow‑up activities from Phase 1 of the PHI project, operationalize the regional PHI Community of Practice, and facilitate the expansion of PHI implementation to additional countries, including deployment of Epidemic Intelligence from Open Sources (EIOS).
 
 
 Background
 
 
 Following the successful completion of Phase 1 of the PHI initiative and the PHI Regional Engagement Meeting, Member States expressed interest in maintaining technical collaboration and knowledge exchange on PHI implementation. Phase 1 supported the operationalization of PHI approaches and the deployment of EIOS in several countries, including Egypt, Jordan, Lebanon, and Djibouti. To build on this progress, it was recommended to establish a regional PHI Community of Practice to facilitate structured peer exchange, support implementation in Phase 1 countries, and expand PHI activities to additional countries. This consultancy will support consolidation of the PHI workstream, ensure continuity of technical support, and assist with expansion of PHI implementation.
 
 
 Deliverables
 
 
 Output 1: Support and enhance the Regional Public Health Intelligence (PHI) Community of Practice
 
 
 Deliverable 1.1: Update and implement a simple workplan for the PHI Community of Practice, including priority topics and planned engagements.
 
 
 Deliverable 1.2: Organize regular virtual sessions with PHI focal points to exchange updates, challenges, and good practices.
 
 
 Deliverable 1.3: Develop short summary notes after key sessions, including agreed actions and next steps.
 
 
 Output 2: Provide continued technical guidance to PHI implementation in Phase 1 countries and facilitate its gradual expansion to additional countries.
 
 
 Deliverable 2.1: Provide continued technical follow-up to Phase 1 countries on PHI implementation and use of EIOS.
 
 
 Deliverable 2.2: Provide technical guidance for the orientation, ePHEM training, and initial implementation steps for additional countries interested in PHI and EIOS.
 
 
 Deliverable 2.3: Ensure proper documentation of the progress, key achievements, challenges, and practical recommendations to guide further PHI scale-up.
 
 
 Output 3: Facilitate partnership coordination and stakeholder engagement for PHI implementation.
 
 
 Deliverable 3.1: Develop and update partnership documents, workplans, and simple coordination materials related to PHI.
 
 
 Deliverable 3.2: Coordinate and ensure documentation of engagement meetings with key partners and stakeholders.
 
 
 Deliverable 3.3: Coordinate preparation for regional or country-level PHI engagement activities, including agendas, meeting materials, and brief outcome notes.
 
 
 
 Qualifications, Experience, Skills And Languages
 
 
 
 
 Educational Qualifications:
 
 
 
 Advanced university degree (Master&rsquo;s level or above) in Health Science, Public Health, Epidemiology, or related field.
 
 
 
 Experience
 
 
 
 5 to 10 years of professional experience in public health, epidemiology, with specific expertise in disease surveillance systems.
 
 
 Demonstrated experience in implementing or managing health surveillance systems in humanitarian or resource-limited settings.
 
 
 Previous experience working with the United Nations system or other international organizations, including assignments outside the candidate&rsquo;s home country.
 
 
 
 Skills/Knowledge
 
 
 
 Strong knowledge of PHI, disease surveillance frameworks, and familiarity with WHO guidelines for public health emergencies.
 
 
 Skilled in stakeholder engagement, conducting needs assessments, and integrating user feedback into digital health solutions.
 
 
 Technical writing skills, particularly in documenting technical specifications and user guides.
 
 
 
 Languages And Level Required (Basic/Intermediate/Expert)
 
 
 
 Proficiency in English (Read - Write - Speak: Expert level) is required for effective communication, report writing, and training delivery.
 
 
 Proficiency in Arabic (Read - Write - Speak: Intermediate or higher) is desirable due to the potential regional application of EWARN systems in humanitarian settings.
 
 
 Location
 
 
 The consultant is expected to work remotely (off site).
 
 
 Travel
 
 
 The Consultant is not expected to travel.
 
 
 
 Remuneration And Budget (travel Costs Are Excluded)
 
 
 
 <ul>
 <li>
 Remuneration: Band level B
 </li>
 <li>
 Expected duration of contract: 5 months
 </li>
 <li>
 This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
 </li>
 <li>
 Only candidates under serious consideration will be contacted.
 </li>
 <li>
 A written test may be used as a form of screening.
 </li>
 <li>
 If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
 </li>
 <li>
 For information on WHO's operations please visit: http://www.who.int.
 </li>
 <li>
 The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
 
 
 </li>
 </ul>
 The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs.
 
 
 Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
 
 
 <ul>
 <li>
 An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
 </li>
 <li>
 WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
 </li>
 <li>
 WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
 </li>
 <li>
 Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
 </li>
 <li>
 WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
 </li>
 <li>
 Please note that WHO&rsquo;s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
 
 
 </li>
 </ul>
 In case the recruitment website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click the link for detailed guidance on completing job applications: Instructions for candidates.
</div>

PHI Tool Development Consultant

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Sales Manager, you will help us meet our B2B acquisition, renewals and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our field sales team's potential, crafting sales plans and justifying those plans to the upper management.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Hire &amp; train field sales team members and onboard new members;
 </li>
 <li>
 Achieve growth and hit sales targets by successfully managing the sales team
 </li>
 <li>
 Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
 </li>
 <li>
 Own recruiting, objectives setting, coaching and performance monitoring of sales representatives;
 </li>
 <li>
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
 </li>
 <li>
 Manage CRM with current clients, increase the dubizzle client portfolio, and present dubizzle when acquiring new clients
 </li>
 <li>
 Present sales, revenue and expense reports and realistic forecasts to the management team;
 </li>
 <li>
 Identify emerging market trends and market shifts while being fully aware of new products and competition status
 </li>
 <li>
 Assist in setting financial targets, budget development, and monitoring;
 </li>
 <li>
 Identify opportunities to improve dubizzle Egypt's business in real estate
 </li>
 <li>
 Propose a competitive commission structure
 </li>
 <li>
 Assist in gathering Market insights and setting strategies for telesales (in-house) sales teams;
 </li>
 <li>
 Use customer feedback to generate ideas about new features or products
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 Research and discover methods to increase customer engagement;
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 Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
 
 
 
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 Requirements
 
 
 
 
 Qualifications
 
 
 
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 Bachelor's degree in Business Administration;
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 A car and a Driving licence, as this role requires you to attend many out-of-office meetings
 
 
 
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 Experience
 
 
 
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 Minimum 7 years of Experience, with a minimum of 2 years in a managerial role;
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 Proven ability to drive the sales process from plan to close;
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 Previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
 
 
 
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 Knowledge
 
 
 
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 Strong business sense and industry expertise;
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 Familiarity with the dubizzle website;
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 Strong knowledge of the real estate market in Egypt and of the Subscription industry;
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 Familiar with Prop tech, Marketplace, Facebook, and other digital platforms;
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 Excellent in English Communication skills, both verbal and written
 
 
 
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 Skills
 
 
 
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 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation;
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 Strong Leadership &amp; people management skills;
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 Highly computer literate and online savvy;
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 Excellent in prospecting, cold calls and generating leads;
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 Excellent communication, negotiation, time management and presentation skills;
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 Excellent at converting leads into paying customers
 
 
 
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 Traits
 
 
 
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 Excellent mentoring, coaching and people management skills;
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 Committed to continuous education through workshops, seminars and conferences;
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 Positive/Flexible/Presentable/Committed;
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 Eager for success;
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 Has plug and play attitude
 
 
 
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 Benefits
 
 
 
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 A fast paced, high performing team
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 Comprehensive Health Insurance
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 Life Insurance
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 Rewards &amp; Recognitions
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 Learning &amp; Development opportunities
 
 
 
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 #Egyptdubizzle
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Sales Manager- Property Sales

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