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contact center representative

VCloud

<div>
 
 
 Overview
 
 
 
 As a Contact Center CER, you will be the first point of contact for inbound calls from Healthcare Providers and Consumers seeking guidance on pharmaceutical products and programs. Using empathy, clear communication, and approved reference materials, you will provide accurate information or seamlessly connect callers to the appropriate department for additional support.
 
 
 This role is ideal for someone who enjoys helping others, thrives in a collaborative team environment, and takes pride in delivering high-quality service. You will have measurable individual and team quality goals, along with ongoing feedback, coaching, and recognition from the VCloud Management Team to support your growth and success.
 
 
 
 Prezentare general&abreve;
 
 
 
 &Icirc;n calitate de Contact Center CER, vei fi primul punct de contact pentru apelurile inbound primite de la furnizori de servicii medicale și consumatori care solicit&abreve; informații despre produse și programe farmaceutice. Folosind empatie, comunicare clar&abreve; și materiale de referinț&abreve; aprobate, vei oferi informații corecte sau vei direcționa f&abreve;r&abreve; dificultate apelanții c&abreve;tre departamentul potrivit pentru asistenț&abreve; suplimentar&abreve;.
 
 
 Acest rol este ideal pentru o persoan&abreve; c&abreve;reia &icirc;i place s&abreve; ajute oamenii, care lucreaz&abreve; bine &icirc;ntr-un mediu de echip&abreve; colaborativ și care se m&acirc;ndrește cu furnizarea unui serviciu de &icirc;nalt&abreve; calitate. Vei avea obiective individuale și de echip&abreve; m&abreve;surabile privind calitatea, precum și feedback constant, coaching și recunoaștere din partea echipei de management VCloud pentru a-ți susține dezvoltarea și succesul.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 - Respond to inbound customer inquiries with professionalism, accuracy, and a service-oriented approach.
 
 
 - Build and maintain strong relationships with internal and external customers.
 
 
 - Use approved reference materials, call scripts, FAQs, and training updates to provide clear, consistent, and compliant information.
 
 
 - Work independently in a fast-paced call center environment while contributing to a positive team culture.
 
 
 - Escalate complex inquiries to the appropriate departments to ensure timely resolution.
 
 
 
 Descrierea postului
 
 
 
 
 Responsabilit&abreve;ți principale:
 
 
 
 - R&abreve;spunde la solicit&abreve;rile inbound ale clienților cu profesionalism, acuratețe și orientare c&abreve;tre servicii.
 
 
 - Construiește și menține relații solide cu clienții interni și externi.
 
 
 - Utilizeaz&abreve; materiale de referinț&abreve; aprobate, scripturi de apel, FAQ-uri și actualiz&abreve;ri de training pentru a oferi informații clare, consecvente și conforme.
 
 
 - Lucreaz&abreve; independent &icirc;ntr-un mediu de call center dinamic, contribuind &icirc;n același timp la o cultur&abreve; pozitiv&abreve; de echip&abreve;.
 
 
 - Escaladeaz&abreve; solicit&abreve;rile complexe c&abreve;tre departamentele corespunz&abreve;toare pentru a asigura o soluționare &icirc;n timp util.
 
 
 
 Requirements
 
 
 
 - Fluency in Romanian and English, both written and spoken.
 
 
 - Strong communication and active listening skills.
 
 
 - Customer service or call center experience preferred.
 
 
 - Ability to follow scripts, reference materials, and compliance guidelines carefully.
 
 
 - Comfortable working in a structured, performance-driven environment.
 
 
 - Strong attention to detail and commitment to accuracy.
 
 
 - Ability to handle sensitive conversations with professionalism and empathy.
 
 
 - Basic computer proficiency and ability to navigate multiple systems.
 
 
 
 Cerințe
 
 
 
 - Fluenț&abreve; &icirc;n limba rom&acirc;n&abreve; și englez&abreve;, at&acirc;t scris, c&acirc;t și vorbit.
 
 
 - Abilit&abreve;ți excelente de comunicare și ascultare activ&abreve;.
 
 
 - Experiența &icirc;n customer service sau call center constituie un avantaj.
 
 
 - Capacitatea de a urma cu atenție scripturi, materiale de referinț&abreve; și cerințe de conformitate.
 
 
 - Confort &icirc;n lucrul &icirc;ntr-un mediu structurat, orientat spre performanț&abreve;.
 
 
 - Atenție ridicat&abreve; la detalii și angajament faț&abreve; de acuratețe.
 
 
 - Capacitatea de a gestiona conversații sensibile cu profesionalism și empatie.
 
 
 - Cunoștințe de baz&abreve; operare PC și capacitatea de a lucra &icirc;n mai multe sisteme.
 
</div>

Customer Experience Representative - Romanian

HSBC

<div>
 The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we&rsquo;re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
 
 
 Some careers have more impact than others.
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 
 Some Careers Have More Impact Than Others.
 
 
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 GSC HBME
 
 
 CONTACT CENTER
 
 
 
 
 Principal Responsibilities
 
 
 
 
 Impact on the Business
 
 
 
 <ul>
 <li>
 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
 </li>
 <li>
 Delivers what is promised in line with customer expectations
 </li>
 <li>
 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
 <li>
 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
 </li>
 <li>
 Generating customer loyalty through strong knowledge of key products and services
 </li>
 <li>
 Owns and resolves issues and understands how and when to escalate
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
 <li>
 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
 </li>
 <li>
 Values diversity amongst team
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
 </li>
 <li>
 Maintains HSBC internal control standards
 </li>
 <li>
 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must be university graduate in any discipline
 </li>
 <li>
 Must be proficient language(s) required by the process
 </li>
 <li>
 Open to working flexible shifting schedules
 </li>
 <li>
 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
 </li>
 <li>
 Takes pride in delivering what is promised in line with the customer and service expectations
 </li>
 <li>
 Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
 </li>
 <li>
 Ability to work in a high-volume, fast paced environment is required
 </li>
 <li>
 Proficiency with personal computers and basic software packages and specialised applications
 </li>
 <li>
 Excellent communication skills and is polite and friendly at all times
 </li>
 <li>
 Displays patience and empathy
 
 
 </li>
 </ul>
 Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
 
 
 The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
 
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (EGYPT) Private LTD ***
 
 
 </li>
 </ul>
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 ***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
</div>

HBME - Contact Center Agent

Concentrix

<div>
 <ul>
 <li>
 Attractive Salary
 </li>
 <li>
 Transportation Available
 </li>
 </ul>
</div>

Call Center Representative

<div>
 
 Unlimited sales bonus
 
 
 Transportaion available
 
 
 Night &amp; Overnight Shifts
 
 
 
 English is a must
 
 
</div>

51Talk

<div>
 
 💼
 
 Telesales Representative (Course Consultant)
 
 
 
 
 
 
 🚀
 
 What You'll Do:
 
 
 
 
 
 
 📞 Make
 
 outbound calls
 
 to potential and existing customers to promote and sell our products and services.
 
 
 🎯 Understand
 
 customer needs
 
 , recommend suitable solutions, and
 
 close sales effectively
 
 .
 
 
 💬 Respond to inquiries
 
 clearly and professionally
 
 , turning conversations into positive sales opportunities.
 
 
 🤝 Follow up on marketing leads,
 
 build strong relationships
 
 , and maintain accurate records in the
 
 CRM system
 
 .
 
 
 💪 Handle
 
 objections with confidence
 
 , provide clear product information, and ensure a
 
 smooth sales process
 
 .
 
 
 🏆 Consistently
 
 achieve or exceed
 
 sales targets and KPIs.
 
 
 
 
 
 ----
 
 
 
 
 
 ✅
 
 Requirements:
 
 
 
 
 
 
 📈 Minimum of
 
 1 year of experience
 
 in sales (telesales, call center, or education industry preferred).
 
 
 🗣️
 
 Strong English communication skills
 
 (B2 level or above).
 
 
 🔥
 
 Target-driven mindset
 
 with the ability to consistently meet and exceed goals.
 
 
 
 
 
 ----
 
 
 
 
 
 📍
 
 Work Schedule &amp; Location:
 
 
 
 
 
 
 📌
 
 Location:
 
 
 <ul>
 <li>
 Maadi, Cairo (on-site position)
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 📌Working Hours in Ramadan:- 12pm - 4pm *Onsite*- 9pm - 12 AM *From Home*
 </li>
 <li>
 Friday:
 
 Day off
 
 </li>
 </ul>
 
 
 
 
 ----
 
 
 
 
 
 📩
 
 Apply Now!
 
 
 
 
 
 
 📧 Send your
 
 resume
 
 to: rahafmo@51talk.com
 
 
 💬 Or reach out via
 
 WhatsApp:
 
 
 01228006460
 
 
</div>

Telesales Representative

QNB Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 
 
 2. Identify and escalate issues to Team Leader
 
 
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 
 
 4. Document all call information on the relevant systems.
 
 
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 
 Education:
 
 
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 
 0-2 years of experience in the related field .
 
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Handling Skills and Customer Oriented Attitude
 
 </li>
 <li>
 
 Excellent Interpersonal &amp; selling skills
 
 </li>
 <li>
 
 High communication skills, especially verbal
 
 </li>
 <li>
 
 Ability to work under pressure &amp; shifts basis
 
 </li>
 <li>
 
 Good knowledge of computer and telephony Environment
 
 </li>
 <li>
 
 Fluency in Arabic and English written/spoken
 
 </li>
 </ul>
 
 
</div>

Digibank Outsource

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Explore 205+ Contact center representative in Cairo this March. Find roles across top companies and apply now to boost your career.

205 contact center representative jobs In Cairo

Customer Experience Representative - Romanian

HBME - Contact Center Agent

Call Center Representative

Call Center Representative

Telesales Representative

Digibank Outsource

Outsource - Sales & Call Center Representative