contact center representative

ANALTYTICA

Job Title: Call Center Representative Company: ATU Logistics Location: Near DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)About the RoleATU Logistics is seeking motivated and customer-focused Call Center Representatives to join our night shift team. As the first point of contact for our clients, you&rsquo;ll handle inbound and outbound calls, provide accurate information, resolve concerns, and ensure a smooth customer experience. We&rsquo;re looking for confident communicators who can remain calm under pressure and deliver professional, high-quality service at all times.Key Responsibilities<ul><li>Manage inbound calls and assist customers with inquiries or support requests.</li><li>Conduct outbound calls for follow-ups, shipment updates, and confirmations.</li><li>Clearly communicate logistics solutions and company services to customers.</li><li>Handle complaints with professionalism and empathy, escalating when necessary.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Coordinate with sales and dispatch teams to ensure efficient operations.</li><li>Stay up to date with company policies, services, and logistics updates.</li></ul>Requirements<ul><li>Prior experience in customer service or call center roles (US/Canada market experience preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong listening, multitasking, and problem-solving abilities.</li><li>Basic computer literacy and familiarity with CRM tools.</li><li>Full-time night shift availability at our office near DHA Phase 6, Lahore.</li></ul>Why Join UsAt ATU Logistics, your role directly contributes to customer satisfaction and business success. We offer a professional and supportive environment, competitive salaries, performance-based incentives, and clear opportunities for career advancement.If you&rsquo;re enthusiastic, dependable, and ready to build a rewarding career in customer support, we&rsquo;d love to hear from you. Apply now and grow with ATU Logistics!Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Representative

Emirates NBD

<div>
 
 
 We seek a friendly and customer-focused individual to join our inbound contact center team in Cairo, Egypt. In this role, you will be our valued customers' first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.
 
 
 
 
 
 
 
 What You'll Do
 
 
 <ul>
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 Provide exceptional customer service experience by answering inbound calls promptly and professionally.
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 Respond to various customer inquiries regarding our banking products and services.
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 Efficiently resolve customer complaints and issues, escalating complex cases as needed.
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 Accurately record customer information and interactions in our system.
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 Identify opportunities to improve customer experience and streamline processes.
 </li>
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 Adhere to established procedures and comply with information security and data privacy policies.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Job location: New Cairo, Egypt
 </li>
 <li>
 Bachelor's degree in any field
 </li>
 <li>
 Excellent English communication skills (written and verbal).
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 Ability to work on rotational shifts and weekends.
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 Strong problem-solving and interpersonal skills.
 </li>
 <li>
 Available to join immediately.
 </li>
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 A proactive and customer-centric approach.
 </li>
 </ul>
 
 
 
 
 
 Bonus Points
 
 
 <ul>
 <li>
 Previous experience in a customer service role, preferably within the banking industry.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
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 Competitive salary
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 Incentives based on the KPIs achieved
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 Health insurance
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 Social insurance
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 Career development opportunities
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 </ul>
 
 
</div>

Brandix Soft

Brandix Soft (Pvt.) Ltd. is a rapidly expanding digital marketing agency with a strong international presence. We specialize in delivering data-driven solutions&mdash;including SEO, Digital Marketing, Web Development, GMB Optimization, Google Ads Management, and PPC strategies&mdash;to enhance the online visibility and drive measurable growth for our clients in the US and UK markets.We are seeking motivated and confident Call Center Representatives to join our dynamic outbound sales team. This is a full-time, on-site position based in Lahore.Position Overview: As a Call Center Representative, you will serve as the initial point of contact for potential clients in the UK and US markets. Your primary focus will be to initiate outbound calls, effectively communicate the value of our comprehensive digital marketing services, and generate qualified business opportunities.Key Responsibilities:<ul><li>Conduct high-volume outbound sales calls to prospective international clients.</li><li>Clearly present and articulate the benefits of our digital marketing services, including SEO, Digital Marketing, Web Development, GMB, Google Ads Management, and PPC.</li><li>Accurately document and manage all client interactions and information in the company CRM system.</li><li>Consistently meet and exceed individual and team-based sales targets on a daily, weekly, and monthly basis.</li><li>Conduct strategic follow-up calls to nurture leads and successfully close sales.</li><li>Deliver professional and high-quality customer service in all interactions.</li><li>Collaborate effectively with team members and management to achieve collective goals.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Minimum Matric / O-Levels. A Bachelor's degree is preferred but not required.</li><li>Language: Exceptional spoken and written English communication skills are essential.</li><li>Experience: Prior experience in international outbound sales is a strong advantage. Experience in selling digital marketing services (SEO/Digital Marketing) is highly preferred.</li><li>Fresh graduates with excellent English communication skills are also encouraged to apply.</li><li>Must be results-driven and thrive in a fast-paced, target-oriented environment.</li></ul>We Offer:<ul><li>A fixed base salary with an attractive, performance-based incentive structure.</li><li>Comprehensive training in advanced sales techniques and digital marketing services.</li><li>Clear career progression paths and opportunities for internal promotion.</li><li>A supportive, inclusive, and collaborative team environment.</li></ul>We are dedicated to fostering a diverse workplace and strongly encourage female candidates to apply.Job Details:<ul><li>Shift Timings (Monday - Friday):</li><li>UK Shift: 1:00 PM - 10:00 PM</li><li>US Shift: 6:00 PM - 3:00 AM</li><li>Location: Office No. 402, Al Hafeez Shopping Mall, Main Boulevard Gulberg, Lahore.</li><li>Work Type: This is an on-site position and is not available for remote work.</li></ul>How to Apply: Please apply directly on Indeed with your updated resume.Alternatively, you may submit your application to:<ul><li>Email: hrsales@brandixsoft.com</li><li>WhatsApp: +92 325 5599973</li></ul>Note: Only shortlisted candidates will be contacted for an interview.Job Types: Full-time, FresherPay: Up to Rs75,000.00 per monthExperience:<ul><li>international cold calling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Representatives

Boutiqaat

We are seeking dedicated and customer-focused Contact Center Agents to join our team. In this role, you will be the first point of contact for our customers, ensuring timely assistance, resolving inquiries, and providing an exceptional service experience that reflects the Boutiqaat brand.Key Responsibilities<ul><li>Handle incoming and outgoing customer calls, chats, and emails in a professional and courteous manner.</li><li>Resolve customer inquiries related to orders, deliveries, returns, and product information efficiently and accurately.</li><li>Escalate unresolved cases to the appropriate department while maintaining ownership and follow-up.</li><li>Record customer interactions, feedback, and resolutions accurately in the system.</li><li>Maintain up-to-date knowledge of company products, promotions, and policies.</li><li>Contribute to team targets and overall contact center performance metrics.</li></ul>Requirements<ul><li>Bachelor's Degree</li><li>Excellent communication and interpersonal skills in both English and Arabic.</li><li>Strong problem-solving and multitasking abilities.</li><li>Professional phone etiquette and customer-oriented mindset.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Location HawallyJob Type: Temporary Contract length: 3 monthsApplication Question(s):<ul><li>Can you join immediately?</li><li>Do you a valid residency (minimum 3 months)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>

Contact Center Agent

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Herbiotics health care

Call Center RepresentativeCompany DescriptionDermaclust is a leading skin care brand in Pakistan, offering a wide range of dermatologically tested products designed to address diverse skin needs. From daily care to advanced solutions, our products are thoughtfully formulated to enhance skin health, radiance, and confidence.Our mission is to empower individuals to embrace their natural beauty through safe, effective, and innovative skin care. Based in Faisalabad, Dermaclust stands as a trusted name in the beauty and wellness industry, dedicated to delivering premium skin care solutions for every age and skin type.Job DescriptionYou&rsquo;ll be responsible for guiding customers, answering their queries, and helping them understand our products and services. Your role also includes giving basic skin care guidance and assisting customers with simple recommendations (training will be provided).Who Can Apply:<ul><li>Fresh graduates are welcome.</li><li>Teachers or individuals with strong communication skills are encouraged.</li><li>No need for specialized certifications or prior experience (training will be provided).</li></ul>Industry: Skin CareFunctional Area:Client Services &amp; Customer SupportTotal Positions: 6 PostsJob Type:Full Time/PermanentJob Shift:First Shift (Day)Job Location:Faisalabad, PakistanGender:FemaleJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

Call Center RepresentativeCompany DescriptionDermaclust is a leading skin care brand in Pakistan, offering a wide range of dermatologically tested products designed to address diverse skin needs. From daily care to advanced solutions, our products are thoughtfully formulated to enhance skin health, radiance, and confidence.Our mission is to empower individuals to embrace their natural beauty through safe, effective, and innovative skin care. Based in Faisalabad, Dermaclust stands as a trusted name in the beauty and wellness industry, dedicated to delivering premium skin care solutions for every age and skin type.Job DescriptionYou&rsquo;ll be responsible for guiding customers, answering their queries, and helping them understand our products and services. Your role also includes giving basic skin care guidance and assisting customers with simple recommendations (training will be provided).Who Can Apply:<ul><li>Fresh graduates are welcome.</li><li>Teachers or individuals with strong communication skills are encouraged.</li><li>No need for specialized certifications or prior experience (training will be provided).</li></ul>Industry: Skin CareFunctional Area:Client Services &amp; Customer SupportTotal Positions: 6 PostsJob Type:Full Time/PermanentJob Shift:First Shift (Day)Job Location:Faisalabad, PakistanGender:Female/MaleJob Type: Full-timePay: From Rs25,000.00 per monthWork Location: In person

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