contact center representative

All Points North

The Contact Center Opener Representative's responsibility is to support the team in all administrative tasks required to successfully meet all sales and development efforts. The Contact Center Representative will support all business development initiatives from initial lead generation to sales close with the goal of achieving all company objectives. The ideal candidate is results oriented, mission driven and thrives in a rapidly evolving environment.Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: This position requires a high school education, bachelor's degree preferred. Alternatively, a combination of relevant work experience and education will be considered as an alternative to a degree.Experience: This position requires experience in business-to-business sales support with a proven track record in sales support and lead generation. Experience in the behavioral health/substance abuse field is preferred.Special Skills &amp; Knowledge: Candidates should have the following skills and attributes: must be able to work and communicate well with people; be adaptable, and accept changes quickly and easily; be willing to address conflict appropriately; excellent customer service and communication skills; motivation, perseverance, and determination are must haves; proficient in time management and personal organization; attention to detail, follow-through, and accountability; an aptitude for research and analysis. Basic computer skills are required with Microsoft Office Suite and web-based products knowledge a bonus.Physical Requirements: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Routine mobility to include standing, stooping, bending, lifting, walking, and running.</li><li>Regularly required to sit and work at a phone/computer workstation</li><li>Ability to lift up to 30lbs.</li></ul>Materials &amp; Equipment: Copy machine, Multi-line telephone, personal computer, and fax machineEssential Requirements: <ul><li>High moral and ethical values</li><li>Willingness to be open to learning and growing</li><li>Articulate, with interpersonal skills to work as an integral part of a team.</li><li>Must possess appropriate references</li><li>Appropriate interpersonal/personal boundaries</li><li>Maturity of judgment and behavior.</li><li>Ability to remain flexible to accommodate changes in work schedule.</li><li>Adapts effectively to new situations.</li><li>De-escalation talking techniques</li></ul>Position Duties and Responsibilities &ndash; Responsibilities include but are not limited to:<ul><li>Possess a strong understanding of deliverable services, competition in the industry and positioning in the market.</li><li>Help manage a robust sales pipeline in Salesforce.com opening and qualifying leads and opportunities.</li><li>Maintain the database by inputting data in a timely and relevant fashion.</li><li>Support business outreaches designed to generate business opportunities.</li><li>Respond to business inquiries in a friendly and informative manner; build and maintain relationships with current and potential business partners.</li><li>Screen and qualify potential leads.</li><li>Convert cold leads into warm opportunities for Business Development Mangers.</li><li>Schedule and coordinate appointments for Business Development Managers.</li><li>Assist with screening all potential clients using Kipu EMR.</li><li>Protect organization's value by keeping information confidential.</li><li>Actively participates in APN Objectives and Key Results.</li><li>Supports other strategic measures to meet larger organizational and departmental goals.</li></ul>Pay: $19.00 - $23.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Vision insurance</li></ul>Work Location: In person

Contact Center Representative

Benco Dental

<div>Pittston, PA
Customer Service Representative (hybrid) at Benco Dental
At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!
What&rsquo;s in it for YOU?
<ul><li>Excellent Compensation Packages
</li><li>Medical, Dental and Vision Benefits Effective on Day 1
</li><li>401k Package Effective on Day 1
</li><li>Paid Time Off Program
</li><li>Profit Sharing
</li><li>Hybrid Work Environment
</li><li>Associate Discounts and Community Giveback Programs
</li><li>College Tuition Savings Program
</li><li>Caring Family Culture Toward all Associates
</li><li>Certified as a FORTUNE Great Place to Work
</li><li>Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
</li><li>Family owned for 90+ years
</li></ul>Position Summary:
As the Customer Service Representative, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments, and answer customer questions.
Your Shift:
Monday through Wednesday 9:30AM to 6:00PM
Thursday and Friday 12:00PM to 8:30PM
Your Pay:
Hourly rate of $18.00 per hour with the ability to increase to $19.00 after 6 months.
Do YOU Possess These Skills/Attributes?
<ul><li>Excellent customer service abilities. Customer Relationship Management (CRM) is a plus
</li><li>Ability to communicate effectively and professionally
</li><li>Excellent computer and telephone skills
</li><li>Great attention to detail, cooperation and dependability
</li></ul>Do These Duties and Responsibilities Interest YOU?
<ul><li>Performs other duties as assigned</li>
<li>Complies with all policies and standards to support the efficient operations of the department and company</li>
<li>Logs in phone on time as scheduled each day, unless otherwise instructed. Conscientiously makes efforts to maintain the service level goal by closely watching Talkdesk dashboards, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks and resolves voice mail at appropriate times. Makes productive use of &quot;down time&quot;. Quality Monitoring 93%</li>
<li>Accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales. Effectively uses CRM; demonstrates knowledge and proper use of CRM; enters and records requests on all follow-ups, new accounts, account changes, new item numbers, bulk plan changes, backorder cancellations; enters customer service notes. Utilizes the VOC Database effectively, adhering to the instructions as outlined in the VOC Guide. Monitors Suspended Order queue. Accurately enters credit card transactions while on the customer call or processes through Outsystems as required.</li>
<li>Accurately documents discussions with RM's, customers, and TR's in a timely manner; effectively utilizing the Activity List in Prelude to provide quality customer service. Effectively communicates with all departments using Outsystems. Ensures that all communications with customers (external/internal) are courteous, cordial, business-like and timely.</li>
<li>Efficiently sends information to customers upon request. -product and services literature. Effectively researches products directly with vendors or through the Internet.</li>
<li>Completes BluChip redemptions and appropriately explains program to customers as needed.</li>
<li>Suggests upsell items, buy/gets and promotional items from Benco publications and Proton during every applicable call.</li>
<li>Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.</li>
<li>Follows through with customer requests regarding credits, billing issues, and call backs in a timely manner.</li>
</ul>
Do YOU Meet These Requirements?
<ul><li>High School Diploma/GED
</li><li>Ability to work the following shift:
Monday through Wednesday 9:30AM to 6:00PM
Thursday and Friday 12:00PM to 8:30PM
</li><li>1-3 years Customer Service experience, required
</li><li>Call handling experience working out of a que, preferred
</li><li>Effectively communicates in English (read, write, and speak)
</li></ul><ul><li>Technical Requirements- As this is a Remote/Work from Home Position:
<ul><li>Minimum 5mbps (5,000 kbps) Internet Speed.
</li><li>Connection via Ethernet Cable (Avoid Wi-Fi)
</li><li>Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning:
<ul><li>Streaming Multimedia content (4K/Full HD Movies)
</li><li>Online gaming
</li><li>Downloading large content (torrents)
</li><li>Enabled recordings on any DVR/Set-up-Boxes
</li></ul></li></ul></li></ul>Who We Are: It&rsquo;s our Mission to Drive Dentistry Forward
Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930&mdash;a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.
We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking &ldquo;What does the customer want?&rdquo;
If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!
We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.</div>

Contact Center Representative (Hybrid)

Florida Cancer Specialists & Research Institute

<div>Date Posted:
2026-02-27
Country:
United States of America
Location:
Florida - Remote
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
PRIMARY TASKS AND RESPONSIBILITIES:
<ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul>EDUCATION/CERTIFICATIONS &amp; LICENSES:
<ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul>EXPERIENCE:
<ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
<ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul>KNOWLEDGE AND SKILLS PREFERRED:
<ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul>VALUES:
<ul><li>Patient First &ndash; Keeping the patient at the center of everything we do.
</li><li>Accountability &ndash; Taking responsibility for our actions.
</li><li>Commitment &amp; Care &ndash; Upholding FCS vision through every action
</li><li>Team &ndash; Working together, one team, one mission.
</li></ul>Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. 
 
<h1 class="jobSectionHeader">Click HERE to access the Florida Agency for Healthcare Administration</h1></div>

Contact Center Representative PART TIME REMOTE

SAFE CREDIT UNION

Hour &amp; Shift Requirement for this opening: Monday through Friday 9:30am - 4:00pm Potential for Hybrid Opportunities. Must be local to the greater Sacramento RegionHourly Range: $20.80 - $24.00 Exact compensation may vary based on skills and direct experience.Why SAFE? SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!<ul><li>Professional Development Opportunities: Offering training programs, workshops, and mentorship.</li><li>Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.</li><li>Flexible Work Arrangements: Providing options for remote work and flexible scheduling.</li><li>Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.</li><li>Career Growth: Clear paths for career advancement and internal promotions.</li><li>Work-Life Balance: Encouraging a healthy balance between professional and personal life.</li><li>Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.</li><li>Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.</li><li>Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.</li><li>Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.</li><li>Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.</li></ul>POSITION PURPOSE Responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains applicable reports, records, and files. Cross-sells products and services, and supports all functions within the Contact Center.ESSENTIAL FUNCTIONS AND BASIC DUTIES<ul><li>Process member transaction requests, addressing and resolving concerns, as well as providing solutions.</li><li>Represent SAFE&rsquo;s Brand Promise by providing a positive and professional experience to members and non-members.</li><li>Input credit applications for consumer loans and credit lines through LoansPQ application.</li><li>Conduct extensive member profiling to determine members&rsquo; needs.</li><li>Achieve member service standards, sales performance expectations, and quality Business Partner referrals through SAFE&rsquo;s referral application.</li><li>Provides phone support and simulates or recreates problems to provide resolution to members for operating difficulties.</li><li>Consult with other departments and branches to assist with members&rsquo; needs.</li><li>Maintain posting drawer and balance daily; close drawer at the end of each shift.</li><li>Maintain an ongoing awareness of developments and changes in policies, procedures, products, and services.</li><li>Complete opening and closing checklists, when applicable.</li><li>Adhere to Attendance and Punctuality Guidelines.</li><li>Complete other duties, as assigned.</li></ul>QUALIFICATIONSEducation/Certification:High school diploma, or equivalent.Required Knowledge: Customer service experience required.Experience Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Skills/Abilities:<ul><li>Excellent communication and public relations skills.</li><li>Ability to work well under pressure.</li><li>Computer and related software application skills, including Microsoft Word and Excel.</li><li>Solid math skills and bookkeeping abilities.</li></ul>Job Type: Full-timePay: $20.80 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Folsom, CA 95630

Contact Center Representative 30 Hours Per Week

Ancora Education

<div><h3 class="jobSectionHeader">Job Summary</h3><div>
The Senior Contact Center Representative is an elevated frontline role responsible for providing prompt, exceptional, and specialized customer service and support for all Ancora brands, verticals, departments, and partnered schools, actively engaging customers and staff across all communication platforms (phone, chat, text, and social media) to ensure comprehensive omnichannel support. This position not only handles all standard inbound inquiries and executes outbound calling utilizing appropriate resources, but it also carries advanced responsibilities, including consistently exceeding individual KPI metrics, providing direct support to Ancora High School students, assisting customers through the full FAFSA application and related financial aid questions, and expertly managing and effectively de-escalating calls while ensuring complete follow-up is provided to appropriate parties. Furthermore, the Senior Representative assists with specialized campaigns across all platforms and supports required Contact Center strategic projects, while actively participating in ongoing training and individual coaching to maintain and set the benchmark for high performance.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div>
An employee performing functions of this tier is expected to perform the functions of a Tier I and 2 representative as well as the following job duties and expectations:</div><ul><li><div> 
Tier 1</div><ul><li><div>
Obtains customer information (e.g., name, address, etc.) to support callers.</div></li><li><div>
Completes transactions and enters data accurately into the system.</div></li><li><div>
Documents details of all interactions with customers and actions taken to maintain appropriate data.</div></li><li><div>
Schedules appointments for Admissions representatives to meet with prospective students to tour the campus and provide career information.</div></li><li><div>
Responds to customer requests with a high level of quality and compassion via outbound calls, inbound calls, and email.</div></li><li><div>
Assist students with resetting passwords via an internal tool.</div></li><li><div>
Assesses customers&rsquo; needs to recommend appropriate actions and next steps.</div></li><li><div>
Interfaces with the Contact Center leadership, Admissions staff, peers, co-workers, students, and prospective students.</div></li><li><div>
Performs other duties as assigned by Contact Center leadership.</div></li></ul></li></ul><ul><li><div> 
Tier 2 (An employee performing the functions of this tier is expected to perform the functions of a tier 1 representative as well as the following job duties and expectations).</div><ul><li><div>
Responds to customer requests with a high level of quality and compassion through all omni-channel platforms (including phone, chat, text, email, and social media).</div></li><li><div>
Handles any escalated calls transferred internally and gathers the information to send to the appropriate contact.</div></li><li><div>
Able to support the Ancora Training, Ancora Academy, and Ancora High School business units by providing detailed support for prospective enrollees.</div></li><li><div>
On occasion, provides additional support to new hires during training, including job shadowing and peer observation.</div></li><li><div>
Must maintain a Quality Assurance average of 80% or higher on evaluated calls.</div></li><li><div>
Assists the Help Desk team with basic troubleshooting for caller inquiries.</div></li></ul></li></ul><ul><li><div> 
Senior Representative</div><ul><li><div>
May assist with various projects assigned by Contact Center leadership as needed.</div></li><li><div>
Responds to customer requests with a high level of quality and compassion through all omni channel platforms (including phone, live chat, text, email, and social media).</div></li><li><div>
Assists with more complex calls, providing additional support to other departments as needed.</div></li><li><div>
Assists students in the completion of their financial documents (i.e., FAFSA, Master Promissory Note, Entrance Counseling, verification documents, etc.) over the phone.</div></li><li><div>
Must maintain a Quality Assurance average of 90% or higher on evaluated interactions.</div></li></ul></li></ul><h3 class="jobSectionHeader">
Experience and Education Required</h3><ul><li>
High School Diploma or equivalent</li><li><div>
1-3 years of contact center experience</div></li><li><div>
Maintain top 25% team performance for three consecutive months.</div></li><li><div>
Maintain an average QA score of 90% for three consecutive months.</div></li></ul><h3 class="jobSectionHeader">
Experience and Education Preferred</h3><ul><li>
Associate&rsquo;s Degree</li></ul><h3 class="jobSectionHeader"> 
Physical Demands</h3><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.</div><h3 class="jobSectionHeader"> 
Work Environment</h3><div>
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.</div><h3 class="jobSectionHeader"> 
Note</h3><div>
This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.</div><div> 
I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.</div></div>

Sr. Contact Center Rep

Government Personnel Mutual Life Insurance Company

<div>Contact Center Customer Service Representative

Location: GPM Life Insurance, NE San Antonio

Working Conditions: Office (without remote opportunity)

Schedule: 39 hours/week Monday-Friday; 5-hour workday on Fridays!

Job Type: Full-Time
 ALL ABOUT GPM LIFE INSURANCE 

As part of the team at GPM Life Insurance, you&rsquo;ll strive to provide excellent customer service to our customers, agents, and GPM team. 
 
Handling phone calls is the primary responsibility of a Contact Center Customer Service Representative. The Contact Center is a dual function team and they&rsquo;re the primary contact for customers and agents.

ALL ABOUT THE POSITION

As a Contact Center Customer Service Representative, each day could bring new challenges, but a typical day will include the following responsibilities:
<ul><li>Managing incoming and outgoing calls and customer service inquiries from other departments.</li>
<li>Respond to incoming email requests via email, phone call or written correspondence.</li>
<li>Confer and discuss alternative options with policyholders who are trying to surrender and transfer their policies to other companies.</li>
<li>Engage with Contact Center Team Leader and the Supervisor of Customer Service to meet team and company goals.</li>
<li>Complete requested forms and letters that will be sent to policyholders.</li>
<li>Handle customer complaints and provide appropriate solutions/alternatives.</li>
<li>Provide policy value information, process loans, and assist agents with information.</li>
<li>Performs other duties as assigned.</li>
</ul>
ALL ABOUT YOU
We are looking for someone with:
<ul><li>The ability to work as a team and independently</li>
<li>Attention to detail</li>
<li>Retention of information and strict adhering to privacy rules is required</li>
<li>Willingness to learn about the difference between Life, Term and Universal Life policies and Annuities</li>
<li>Effective communication and customer service skills</li>
<li>Time management and organizational skills</li>
<li>Great people skills
</li><li>Professional demeanor</li></ul> 


EDUCATION AND EXPERIENCE REQUIREMENTS:
<ul><li>High School plus some college or equivalent.
</li><li>Call center experience required.</li>
<li>Customer service experience required.
</li><li>Experience in a life insurance environment preferred.
</li></ul>BENEFITS/PERKS
<ul>
<li>401(k) with company match</li>
<li>Medical insurance
</li><li>Dental insurance
</li><li>Life insurance
</li><li>Vision insurance</li>
<li>Generous PTO and holidays</li></ul></div>

Contact Center Customer Service Representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

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