contact center representative

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Claims Contact Center Representative (Unlicensed)

Brandix Soft

About Company: Brandix Soft (Pvt.) Ltd. is a dynamic and fast-growing digital marketing agency with a significant international footprint. We empower businesses in the US and UK markets by providing a full spectrum of data-driven solutions, including Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, Social Media Marketing, and Web Development. Our team is dedicated to delivering measurable results and driving client success through innovative strategies.The Opportunity: We are looking for energetic and goal-oriented Call Center Representatives to join our expanding outbound sales team. As the first point of contact for our agency, you will play a crucial role in generating new business by engaging potential clients, understanding their needs, and introducing our impactful digital marketing services. This is an excellent entry-point for individuals seeking to build a career in international sales and communications.Key Responsibilities:<ul><li>Proactively conduct outbound calls to businesses in the US and UK markets to generate new sales leads.</li><li>Clearly and professionally communicate the value of our SEO, PPC, and Social Media Marketing services.</li><li>Identify and qualify sales opportunities through effective questioning and active listening.</li><li>Accurately log all customer interactions and details in the company&rsquo;s CRM system.</li><li>Nurture prospect relationships through strategic follow-up communications.</li><li>Consistently achieve and exceed individual targets for call volume, qualified leads, and appointments set.</li><li>Maintain a positive and client-focused attitude in all interactions.</li></ul>Desired Qualifications &amp; Skills:<ul><li>Education: Minimum Matric / O-Levels. A Bachelor&rsquo;s degree is a plus.</li><li>Language: Exceptional verbal English communication skills, with a clear, professional, and easily understandable telephone manner.</li><li>Experience: Prior experience in outbound sales, telemarketing, or a call center is highly advantageous. Fresh graduates with excellent communication skills are strongly encouraged to apply.</li><li>Knowledge: Familiarity with digital marketing concepts (SEO, PPC) is a significant plus.</li><li>Mindset: A results-driven attitude with the resilience to thrive in a target-oriented environment.</li><li>Soft Skills: Strong interpersonal, persuasion, and rapport-building skills.</li></ul>What We Offer You:<ul><li>Attractive Earnings: Guaranteed base salary + uncapped, performance-based incentives.</li><li>Comprehensive Training: Extensive initial and ongoing training in sales techniques &amp; digital marketing.</li><li>Career Advancement: Clear merit-based pathways for promotion to Senior Sales Representative and Team Lead roles.</li><li>Supportive Culture: A collaborative, inclusive, and high-energy team environment.</li><li>Modern Workspace: A professional office setup in a prime location.</li></ul>Job Details:<ul><li>Work Schedule: Monday to Friday (On-site only)</li><li>Shift Timings (Please specify preference):</li><li>UK Market Shift: 2:00 PM to 11:00 PM (PKT)</li><li>US Market Shift: 7:00 PM to 4:00 AM (PKT)</li></ul>How to Apply: If you are a confident communicator ready to launch your career, we invite you to apply.Submit your updated resume via Indeed or send it directly to:<ul><li>Email: hrsales@brandixsoft.com</li><li>Subject Line: Application for Call Center Representative - [Your Name]</li><li>WhatsApp: +92 325 5599973</li></ul>Please Note:<ul><li>This is a full-time, on-site position in Lahore. Remote applications will not be considered.</li><li>Only shortlisted candidates will be contacted for an interview.</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Representative

Bab Al Shams Desert Resort

Overview Get AI-powered advice on this job and more exclusive features. Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture. About The Role The call center Agent will be the liaison between our company and its current and potential customers. Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories. Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x Get notified about new Call Center Representative jobs in Dubai, Dubai, United Arab Emirates. Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> Dubai, Dubai, United Arab Emirates 20 hours ago

Call Center Agent

Villanova Cosmetic And Surgical Center

We are seeking a dedicated and customer-focused Call Center Representative to join our growing team. The ideal candidate will handle inbound and outbound calls, assist clients with inquiries, provide accurate information about our services, and support appointment bookings for our cosmetic and surgical clinic.Key Responsibilities<ul><li>Answer incoming calls promptly and professionally.</li><li>Make outbound calls to follow up with leads and confirm appointments.</li><li>Provide detailed information regarding the clinic&rsquo;s treatments, services, offers, and promotions.</li><li>Assist clients in booking consultations and procedures.</li><li>Handle customer concerns, inquiries, and complaints with a positive and solutions-oriented attitude.</li><li>Maintain accurate records of calls, client information, and follow-ups in the CRM system.</li><li>Coordinate with the marketing and operations team regarding campaigns and client feedback.</li><li>Ensure high levels of customer satisfaction through exceptional service.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Jumeirah: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Syrian Call Center Representative

OOP Technologies

Job Description: OOP Technologies is seeking a Call Center Agent with a strong background in digital services to join our expanding team. The ideal candidate will have 1&ndash;3 years of experience in customer support, telesales, or call center operations, along with a solid understanding of web development, SEO, and digital marketing solutions. This role requires excellent communication and sales skills to effectively engage clients, understand their needs, and promote our digital service offerings.Key Responsibilities:<ul><li>Conduct outbound calls to promote and sell digital services such as Web Development, SEO, and related digital solutions.</li><li>Build and maintain positive relationships with clients through professional communication.</li><li>Identify client needs and recommend suitable digital services aligned with their business goals.</li><li>Respond promptly to client inquiries and ensure timely follow-ups.</li><li>Handle objections and resolve customer concerns in a professional manner.</li><li>Assist clients in understanding service processes, project timelines, and deliverables.</li></ul>Qualifications:<ul><li>1&ndash;3 years of experience as a Call Center Agent, Telesales Representative, or Customer Support Executive (preferably within IT or digital services).</li><li>Strong understanding of web services, SEO, and digital marketing concepts.</li><li>Excellent spoken and written communication skills (English proficiency required).</li><li>Confident in persuasion, negotiation, and objection handling.</li><li>Strong problem-solving ability and a customer-focused mindset.</li><li>Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field.</li></ul>Job Details:<ul><li>Job Type: Full-Time (On-site)</li><li>Work Hours: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Location: Iqbal Town, Lahore</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Are you available for the night shift?</li><li>What is your earliest possible joining date?</li></ul>Work Location: In person

Call Center Agent (Digital Services)

Search 10000+ Contact center representative jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 contact center representative jobs NEAR_ME

Claims Contact Center Representative (Unlicensed)

Claims Contact Center Representative (Unlicensed)

Claims Contact Center Representative (Unlicensed)

Call Center Representative

Call Center Agent

Syrian Call Center Representative

Call Center Agent (Digital Services)