contact center representative

Old Republic International

<div><div><div><div>Old Republic Risk Management (ORRM) is currently seeking a Contact Center Representative to join its Claims Team at our branch located in Brookfield, WI home office.</div><h3 class="jobSectionHeader">
WHO ARE WE?</h3><div>
Old Republic Risk Management (ORRM) serves the casualty needs of large corporate and group clients across industries that power the North American economy. Through our unbundled claims and risk control business model, we have pioneered the alternative market approach to insurance risk management. Since the early 1950s, ORRM has partnered with Fortune 500 companies and major public and private organizations, delivering innovative solutions for complex risk challenges. Our expertise spans large deductibles, self-insurance, and captive programs&mdash;making us a trusted leader in the industry.</div><div>
</div><div>
At ORRM, the Contact Center Representative plays a critical role in supporting claims operations and delivering exceptional service. In this position, you&rsquo;ll serve as a key point of contact for clients, partners, and internal teams&mdash;ensuring every interaction is handled with professionalism, empathy, and accuracy. If you thrive in a fast-paced, multitasking environment and enjoy problem-solving, this is your opportunity to grow.</div><h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><div>
You&rsquo;ll work closely with the Claim Services Supervisor and broader team to keep operations running smoothly. Key responsibilities include:</div><ul><li>
Examine, identify, and accurately interpret correspondence of mid-range complexity using various systems and tools</li><li>
Handle a high volume of inbound and outbound calls while delivering a positive and professional experience</li><li>
Communicate with workers&rsquo; compensation bureaus, attorneys, insurance carriers, and third-party adjusters to obtain necessary information</li><li>
Follow up to ensure timely receipt of documentation and maintain strong external relationships</li><li>
Create, organize, and maintain electronic files and internal resources</li><li>
Provide administrative support to enhance overall team efficiency</li></ul><h3 class="jobSectionHeader">
What You Bring</h3><div>
We&rsquo;re looking for a motivated professional ready to excel as a Contact Center Representative. Successful candidates will have:</div><ul><li>
High school diploma (or equivalent) and at least one year of related experience</li><li>
Strong verbal and written communication skills with the ability to build positive relationships</li><li>
Ability to multitask, prioritize, and stay organized in a fast-paced environment</li><li>
Proficiency in Microsoft Windows and Office products</li><li>
Excellent attention to detail, accuracy, and proofreading skills</li><li>
Strong problem-solving abilities and the capacity to work independently</li><li>
Bilingual skills are a plus, but not required</li></ul><h3 class="jobSectionHeader">
Benefits That Work for You</h3><div>
Financial Benefits:</div><ul><li>
Competitive pay</li><li>
401(k) Savings &amp; Profit-Sharing Plan with company match</li><li>
Roth investment options and 529 education savings plan</li><li>
Employee referral bonus program</li></ul><div>
Health &amp; Wellness:</div><ul><li>
Medical, dental, and vision insurance</li><li>
Flexible spending and health savings accounts</li><li>
Life, disability, and supplemental insurance options</li><li>
Pet insurance and wellness coverage</li></ul><div>
Work-Life Balance:</div><ul><li>
37.5-hour standard work week</li><li>
Hybrid work opportunities after training</li><li>
Generous paid time off and paid holidays</li><li>
Casual business attire</li><li>
Volunteer opportunities and company-sponsored events</li></ul><h3 class="jobSectionHeader">
Start Your Career Journey Today</h3><div>
If you&rsquo;re looking for a role where you can grow, contribute, and be valued, becoming a Contact Center Representative at ORRM is the perfect next step. This is more than just a job&mdash;it&rsquo;s a chance to build a meaningful career in a supportive and engaging environment.</div><div>
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Interested? Click &ldquo;Apply&rdquo; and follow a few simple steps to get your resume in front of our Talent Acquisition Team.</div><div>
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#LI-VG1</div></div></div></div></div><div></div>
Old Republic Risk Management is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.</div>

Contact Center Representative

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Umassfive College Federal Credit Union

<div>Want to be part of an organization that makes a difference? Come join our team!

Position Summary: 


Contact Center Representatives serve as the primary point of contact for members, providing high-quality member service across voice, messaging and Smart ATM channels. The Contact Center Representative role supports members with financial transactions, Digital Banking and Mobile App assistance, Debit Card and Credit Card assistance, loan payments, opening additional accounts, account research, and resolving member account questions and concerns. 


Essential Functions:
<ul><li>
Engage members and prospective members in conversations about their banking and financial needs via inbound and outbound calls, secure messages, Live Chat and Smart ATM&rsquo;s.</li></ul> 

<ul><li>
Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card &amp; Credit Card assistance, loan payments, and opening additional deposit accounts.</li></ul> 

<ul><li>
Recommend appropriate solutions, including referrals to our Wealth Management Advisors, Commercial Services, Mortgage Consultants, and Money Guides.</li></ul> 

<ul><li>
Assist and engage members through our network of Smart ATM&rsquo;s. Utilize the video interface to process cash and check withdrawals, account-to-account transfers, share deposits, and loan payments.</li></ul> 

<ul><li>
Process incoming check deposits, adhering to the daily cutoff time. Complete check returns and adjustments by the end-of-day. Appropriately notify members and in-branch staff of returned and adjusted checks. Batch checks daily at end-of-day.</li></ul>
High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task. 


Hours: Full-time, 37.5 hours/week, including rotating Saturdays. 


Reports to: Contact Center Manager 


Grade 07: Min $20.50 &ndash; Mid $25.63 &ndash; Max $30.76 


Telecommute Status: On-Site (Primary work location is at our Contact Center).
Come experience why we have been voted BEST Credit Union in the Valley for 20 straight years!!

This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match.

UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

UMassFive is a smoke-free facility.

UMassFive requires all current and prospective employees to disclose any personal or familial relationships with those currently employed by the Credit Union. These relationships are defined as: spouse, children, parents, in-laws, aunts, uncles, cousins, brothers and sisters, and their spouses or children. Additionally, any person who lives with a current Credit Union employee and/or shares an ownership interest in any residential real property.

This position is primarily performed in a professional office environment and may include a hybrid or remote work setting. The role requires the ability to perform essential job functions such as working at a computer for extended periods and moving within the office environment as needed. Job-related requirements may include frequent keyboarding and repetitive use of hands and fingers; the ability to communicate effectively through speaking and hearing; and the ability to operate standard office equipment. Occasional physical activities may include bending, squatting, reaching, as well as the ability to lift and/or move objects weighing up to 25 pounds. 

<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</li></ul></div>

Window Ninjas

Company Overview Window Ninjas is a leading provider of exterior cleaning services, dedicated to delivering exceptional customer experiences across multiple states. Our team takes pride in their skills and commitment to quality, ensuring properties shine and customers are satisfied. We foster a dynamic environment where growth and professional development are encouraged.Job Overview We are seeking an energetic and detail-oriented Contact Center Representative to join our vibrant team. In this role, you will be the first point of contact for our customers, providing outstanding service while handling inquiries related to our wide range of home services. Your communication skills and sales mindset will help build strong relationships, promote our services, and ensure customer satisfaction.Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat regarding home services and account information</li><li>Promote and explain our products and services to potential clients, identifying their needs and offering suitable solutions</li><li>Maintain detailed documentation of interactions, transactions, and follow-up actions in our CRM system</li><li>Collaborate with team members to resolve complex issues efficiently and effectively</li></ul>Skills<ul><li>Strong communication skills in English; multilingual abilities are a plus</li><li>Proven experience in customer service or sales</li><li>Ability to perform accurate data entry with attention to detail</li><li>Excellent analysis skills to assess customer needs and identify appropriate solutions</li></ul>Join us as a Contact Center Representative and be part of a passionate team committed to delivering top-tier service while advancing your career.Pay: $22.66 - $27.29 per hourWork Location: In person

Coosa Valley Credit Union

<div>Coosa Valley Credit Union is excited to announce an opening for a Contact Center Representative within our Contact Center! We are looking for individuals who are passionate about helping our members achieve their financial goals and improve their financial well-being. If you are eager to be a part of a dynamic team dedicated to making a positive impact in the lives of our members, we encourage you to apply today for this exciting opportunity within Coosa Valley Credit Union!
Job Description:
<ul><li>Assist members and potential members with their telephone requests, offering a friendly and personalized approach to service.</li>
<li>Provide detailed information about products and services, helping members make informed decisions that best meet their needs.</li>
<li>Resolve issues within your authority efficiently, while referring more complex matters to supervisors with thorough recommendations.</li>
<li>Identify cross-sell opportunities and offer additional services to enhance the member experience.</li>
<li>Ensure accurate and up-to-date maintenance of member account information within the computer system.</li>
<li>Prepare and manage required reports with precision and attention to detail.</li>
<li>Collaborate with other departments to streamline processes and provide a seamless member experience.</li>
<li>Maintain a high standard of service quality, striving to exceed member expectations with every interaction.</li>
<li>Stay knowledgeable about credit union products, policies, and procedures to provide accurate and helpful assistance.</li>
<li>Support team initiatives to achieve departmental goals and contribute to the overall success of the Contact Center.</li>
<li>Perform additional duties as assigned with enthusiasm and a positive attitude to ensure smooth operations and member satisfaction.</li>
</ul>
Job Qualifications:
<ul><li>1-3 years of related experience in a similar role.</li>
<li>High school diploma or GED required.</li>
<li>Proven ability to build strong relationships through frequent interaction with internal teams and external partners.</li>
<li>Skilled in resolving first-level conflicts and soliciting cooperation to achieve shared goals.</li>
<li>Experienced in handling sensitive discussions requiring a high degree of confidentiality, discretion, and professionalism.</li>
<li>Strong communication skills, with the ability to navigate complex conversations using diplomacy and tact.</li>
</ul>
Core Competencies:
Adaptability - Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation.
Business Ethics - Treats people with kindness and respect, keeps commitments, inspires the trust of others, works ethically and with integrity, and upholds organizational values.
Communications - Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods, writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, presents numerical data effectively, demonstrates effective and clear presentation skills.
Initiative - Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, asks for and offers help when needed.
Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, uses reason even when dealing with emotional topics.
Sales Skills - Achieves sales goals, overcomes objections with persuasion and persistence, initiates new contacts, maintains customer satisfaction, maintains records and promptly submits information.
Benefits:
<ul><li>Health Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>401K w/ employer match</li>
<li>Life Insurance (2x Salary) - Employer Paid</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off</li>
<li>Health Time</li>
<li>Flexible Spending Account (FSA)</li>
<li>&amp; much more!</li>
</ul>
What does it mean to work at Coosa Valley Credit Union?
At Coosa Valley, serving our members is not just a job; we have a much higher purpose.
At Coosa Valley Credit Union, &quot;We Care&quot; and &quot;We Listen&quot; are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen.
We use our Core Values as a guide and constant reminder that we can always improve our members&rsquo; lives. We don&rsquo;t charge more so that we can increase a line on a graph and we don&rsquo;t believe that revenue is most important. Our purpose is simple: to help people in our hometown live better financial lives.
&ldquo;Helping People Live Better Financial Lives&rdquo; is the purpose that unites all of us at CVCU. We want to create value &ndash; for our members, for our employees, and for the communities in which we operate. CVCU&rsquo;s employees will always put their experience, pride and enthusiasm into making this happen.</div>

Self-Help

<div>Job Description:
<div>W HO We Are : 
</div><div>Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity . In other words, we&rsquo;re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth.
Since our founding, we&rsquo;ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
</div><div>We are seeking a Contact Center Specialist to join our team!
WHAT You&rsquo;ll Do :
DIRECT MEMBER SUPPORT
<ul><li>Successfully respond to member questions raised via phone, email or online portal or forward to appropriate individuals for response .
</li><li>Process and assist with home loan payments via telephone and internet tools, home lending transmittals, external wire requests, and other transactions as may be needed.
</li><li>Cross-sell credit union products and services when appropriate . Provide preliminary information on IRA accounts, loan products and collection activities and/or refer to appropriate contact outside of the call center.
</li><li>Understand and respond to unique requests of all inquiries including high net-worth, high-touch, mission-supportive depositors as well as difficult, emotional or problematic member situations and respond to member needs effectively and appropriately.
</li><li>Research member inquiries to ensure proper follow up and satisfaction. 
</li></ul>ONLINE AND MOBILE SUPPORT 
<ul><li>Process online membership applications.
</li><li>Assist members with forms that may require electronic signatures.
</li><li>Successfully respond to and/or forward relevant questions submitted through the Self-Help website portal.
</li><li>Provide support for mobile and online banking customers with minimal transfers or hold times. 
</li></ul>OTHER 
<ul><li>Successfully manage Shortel Contact Center Coding Protocols- logging in and out of call center software, coding nature of calls, using wrap up codes when finishing a call, coding approved breaks, system releases, percentage of queued calls answered, abandoned calls, wait time and time spent with member, etc.
</li><li>Travel to other locations as needed for coverage, training or other needs.
</li><li>Perform other duties as may be deemed necessary.
</li></ul></div>WHAT You&rsquo;ll Need :
<ul><li>High school diploma or equivalent.
</li><li>1 to 2 years customer service experience in a call center or retail operations environment.
</li><li>Ability to communicate effectively in verbal and written form.
</li><li>Bilingual English/Spanish Required
</li><li>Ability to sell products and services.
</li><li>Excellent verbal and communication skills.
</li><li>Proficiency in Word required . Proficiency with Excel preferred.
</li><li>Excellent math ability.
</li><li>Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to : PC , fax, copier, telephone, etc.
</li><li>Ability to travel as needed.
</li><li>Knowledge of Shortel Phone Systems and Credit Union policies and procedures preferred .
</li><li>Strong commitment to our mission &ndash; creating economic opportunity for traditionally underserved communities.
</li><li>Preference for working in organizations that place priority on teamwork and collaboration.
</li></ul>Ability to demonstrate Self-Help's Core Values:
o Mission Before Self
o Service With Excellence
o Embracing &amp; Promoting Change
o Results Not Credit
o Diversity as a Strength
o Financial Sustainability for Mission Impact 
PHYSICAL REQUIREMENTS/WO R K ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Close vision is required .
</li><li>Employee is regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
</li><li>Employee is frequently required to type and use a keyboard.
</li><li>The employee must occasi onally lift and/or move up to 20 to 40 pounds .
</li></ul>Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company Disclaimer:
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.</div>

Talentoma

<div>
 
 Job Title: Remote Contact Center Representative
 
 
 
 
 
 
 Monthly Pay:
 
 $4,200 &ndash; $4,900
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Contact Center Representative handles high-volume customer interactions, providing efficient and professional support.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Manage inbound and outbound communications
 </li>
 <li>
 Resolve customer inquiries
 </li>
 <li>
 Maintain call and interaction logs
 </li>
 <li>
 Meet performance metrics
 </li>
 <li>
 Provide accurate information
 </li>
 <li>
 Follow communication scripts
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Contact center experience preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Basic computer proficiency
 </li>
 <li>
 Reliable internet connection
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $4,200&ndash;$4,900
 </li>
 <li>
 Fully remote role
 </li>
 <li>
 Paid training
 </li>
 <li>
 Performance incentives
 </li>
 <li>
 Advancement opportunities
 </li>
 </ul>
 
 
</div>

Remote Contact Center Representative

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