contact center representative

Florida Cancer Specialists & Research Institute

<div>Date Posted:
2026-06-09
Country:
United States of America
Location:
Florida - Remote
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
PRIMARY TASKS AND RESPONSIBILITIES:
<ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul>EDUCATION/CERTIFICATIONS &amp; LICENSES:
<ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul>EXPERIENCE:
<ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
<ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul>KNOWLEDGE AND SKILLS PREFERRED:
<ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul>VALUES:
<ul><li>Patient First &ndash; Keeping the patient at the center of everything we do.
</li><li>Accountability &ndash; Taking responsibility for our actions.
</li><li>Commitment &amp; Care &ndash; Upholding FCS vision through every action
</li><li>Team &ndash; Working together, one team, one mission.
</li></ul>Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Contact Center Representative

University of California, Riverside

The Patient Contact Center Representative/MA performs administrative support, medical, and technical services to contribute to the efficient day-to-day operations providing a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, assigned to Contact Center to address patient calls, greets patient at check-in, collects patient information, updates/maintains electronic records, handles visit payments, ensures the exam room has needed inventory for operation, and performs clinic administrative tasks. Secure authorizations for medications. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, prepare &amp; administer medications and vaccines, laboratory/specimen collection/processing, address quality care gaps and other duties as directed by provider. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays. The full salary range for the Medical Assistant / Patient Care Coordinator is $25.19 - $31.29 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs. Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff. As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements. The intended location for this posting is for UCR Health's Multi-Specialty location however could also be recruited for our other specialty sites.
 <ul><li><div><div>degree</div><div>
Medical Assistant Diploma.</div><div>
</div><div>
Required</div></div></li></ul><div></div>
 <ul><li><div><div>experience</div><div>
Experience working in an environment performing tasks related to front and back office duties related to this position.
</div><div></div><div>
Preferred</div></div></li></ul><div></div>
 <div></div><ul><li><div><div>To administer injections or provide venipuncture, must have written evidence of validation for training and competence in medication administration by injecting and skin testing.</div><div>
required</div><div>
Required</div></div></li></ul><div></div>
 Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification and transport. Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties. Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds. Ability to work well in a constantly changing environment. Understanding of medical terminology. Ability to maintain a work pace appropriate to the workload. Must demonstrate customer / patient service skills appropriate to the job. Strong interpersonal skills.
 <div></div><ul><li><div><div>Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.</div><div>
</div><div>
Required</div></div></li></ul><div></div>

Patient Contact Center Representative/MA

<div>Date Posted:
2026-07-10
Country:
United States of America
Location:
Sebring Office
<h1 class="jobSectionHeader">WHY JOIN FCS
</h1>At Florida Cancer Specialists &amp; Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
<h1 class="jobSectionHeader">A LITTLE BIT ABOUT FCS
</h1>Since 1984, Florida Cancer Specialists &amp; Research Institute &amp; Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.
Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us today!
Summary:
The Patient Contact Center fulfills FCS&rsquo;s mission by providing world class consumer care by following it values and service standards. The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned. Provides operational support in delivery of patient care in a call setting environment. Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers&rsquo; needs.
PRIMARY TASKS AND RESPONSIBILITIES:
<ul><li>Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
</li><li>Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
</li><li>Communicates in a cordial, professional manner with patients via phone.
</li><li>Meets daily, weekly and monthly qualitative and quantitative performance metrics.
</li><li>Cross trained in Contact Center Supervisor/Manager Team area(s).
</li><li>Schedules patients for medical office/testing/radiology visit appointments.
</li><li>Transfers callers to appropriate department / location when necessary.
</li><li>New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
</li><li>Works with online scheduling system and EHR.
</li><li>Follows federal, state laws and company guidelines to be compliant with patient records.
</li><li>Verifies patient data and insurance to ensure it is updated for accurate billings.
</li><li>Handles patient concerns or refers to administration appropriately.
</li><li>Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
</li><li>Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
</li><li>Respond timely to incoming calls and route calls or take message as appropriate.
</li><li>Maintain individual and departmental metrics and KPI&rsquo;s.
</li><li>Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
</li><li>If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
</li><li>Collect patient payments based on standard operating procedure.
</li><li>Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
</li><li>Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
</li><li>Comply with all Federal, State laws and regulations pertaining to patient care, patients&rsquo; rights, safety, billing, human resources and collections. Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.
</li></ul>EDUCATION/CERTIFICATIONS &amp; LICENSES:
<ul><li>High School Graduate or Equivalent
</li><li>Previous customer service experience.
</li></ul>EXPERIENCE:
<ul><li>1+ years&rsquo; experience in the Health Care preferred.
</li><li>Call center experience preferred.
</li><li>Proven ability to train and audit others.
</li></ul>CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
<ul><li>Proficient with computer programs: Email, PowerPoint, Excel, Word.
</li><li>Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
</li><li>Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
</li><li>Ability to deal with data that is of a sensitive and confidential nature.
</li><li>Ability to work independently and in a team environment.
</li><li>Displays professional interactions with all levels of internal and external patients&rsquo;/customers as demonstrated by work history and interview process.
</li><li>Excellent verbal and written communication skills.
</li></ul>KNOWLEDGE AND SKILLS PREFERRED:
<ul><li>Knowledge of EHR.
</li><li>Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
</li></ul>VALUES:
<ul><li>Patient First &ndash; Keeping the patient at the center of everything we do.
</li><li>Accountability &ndash; Taking responsibility for our actions.
</li><li>Commitment &amp; Care &ndash; Upholding FCS vision through every action
</li><li>Team &ndash; Working together, one team, one mission.
</li></ul>Expectations for all Employees
Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
<h1 class="jobSectionHeader">SCREENINGS &ndash; Background, drug, and nicotine screens
</h1>Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists &amp; Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing. Medical Marijuana cards are not recognized.
<h1 class="jobSectionHeader">EEOC
</h1>Florida Cancer Specialists &amp; Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ( Recruiter@FLCancer.com ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.
FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.</div>

Contact Center Representative - In Office

Regions Financial

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
 
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
 
Job Description: 
At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud.
 
Primary Responsibilities
 Answers calls from customers that are fraud related
 Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies
 Coordinates problem resolution with appropriate departments
 Informs customers of standard procedures or resolution of problem
 Works with either close supervision or under clearly defined procedures
 
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
 
Requirements
 High School Diploma or GED
 Ability to accurately observe stable and scrolling on-screen text and images
 Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
 Ability to operate a keyboard and mouse to type and make on-screen selections
 Ability to work at a computer for extended periods of time
 
Preferences
 One (1) year of customer service or related experience
 
Skills and Competencies
 Ability to adhere to policies, procedures, and guidelines
 Ability to multi-task and work in a fast-paced environment
 Ability to solve problems
 Basic computer skills and ability to navigate various systems
 Basic customer service skills
 General knowledge of banking
 General knowledge of fraud monitoring or fraud claims process
 Strong verbal, written communication, and organizational skills
 Time management skills
 
Shift: 
Training Shift: Monday-Friday 8AM-5PM.
 
Monday-Friday in the office 10:00am - 7:00pm CST (one day off during the week either Tuesday, Wednesday, or Thursday) and EVERY Saturday or Sunday 10:00am – 7:00pm CST you will work remotely. Your off day will be based on the needs of the business.
 
Additional Preferences: 
Experience with Financial Crimes/ Fraud is highly preferred.
 
Prior experience in high volume Call Center Environment
 
If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
 
Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
 
Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information
 
Must test on speedtest.net to confirm download speed or provide documentation from provider
 
Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed.
 
This position must be within a reasonable distance of the following location Hoover, AL. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who currently work remotely.
 
Position Type Full time
 
Compensation Details
 Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
 
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
 
Job Range Target: 
Minimum: $36,127.49 USD
 Median: $43,400.00 USD
 
Incentive Pay Plans: This job is not incentive eligible.
 
Benefits Information
 Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
 
Paid Vacation/Sick Time
 
401K with Company Match
 
Medical, Dental and Vision Benefits
 
Disability Benefits
 
Health Savings Account
 
Flexible Spending Account
 
Life Insurance
 
Parental Leave
 
Employee Assistance Program
 
Associate Volunteer Program
 
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
 
https://www.regions.com/about-regions/welcome-portal/benefits
 
Location Details Riverchase Operations Center
 Location: Hoover, Alabama
 
Equal Opportunity Employer/including Disabled/Veterans
 
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Contact Center Fraud Representative - Onsite Hoover, AL

Government Personnel Mutual Life Insurance Company

<div>Contact Center Customer Service Representative

Location: GPM Life Insurance, NE San Antonio

Working Conditions: Office (without remote opportunity)

Schedule: 39 hours/week Monday-Friday; 5-hour workday on Fridays!

Job Type: Full-Time
 ALL ABOUT GPM LIFE INSURANCE 

As part of the team at GPM Life Insurance, you&rsquo;ll strive to provide excellent customer service to our customers, agents, and GPM team. 
 
Handling phone calls is the primary responsibility of a Contact Center Customer Service Representative. The Contact Center is a dual function team and they&rsquo;re the primary contact for customers and agents.

ALL ABOUT THE POSITION

As a Contact Center Customer Service Representative, each day could bring new challenges, but a typical day will include the following responsibilities:
<ul><li>Managing incoming and outgoing calls and customer service inquiries from other departments.</li>
<li>Respond to incoming email requests via email, phone call or written correspondence.</li>
<li>Confer and discuss alternative options with policyholders who are trying to surrender and transfer their policies to other companies.</li>
<li>Engage with Contact Center Team Leader and the Supervisor of Customer Service to meet team and company goals.</li>
<li>Complete requested forms and letters that will be sent to policyholders.</li>
<li>Handle customer complaints and provide appropriate solutions/alternatives.</li>
<li>Provide policy value information, process loans, and assist agents with information.</li>
<li>Performs other duties as assigned.</li>
</ul>
ALL ABOUT YOU
We are looking for someone with:
<ul><li>The ability to work as a team and independently</li>
<li>Attention to detail</li>
<li>Retention of information and strict adhering to privacy rules is required</li>
<li>Willingness to learn about the difference between Life, Term and Universal Life policies and Annuities</li>
<li>Effective communication and customer service skills</li>
<li>Time management and organizational skills</li>
<li>Great people skills
</li><li>Professional demeanor</li></ul> 


EDUCATION AND EXPERIENCE REQUIREMENTS:
<ul><li>High School plus some college or equivalent.
</li><li>Minimum 2 years' experience in a call center required.</li>
<li>Minimum 2 years' clerical/administrative experience.</li>
<li>Customer service experience required.
</li><li>Experience in a life insurance environment preferred.
</li></ul>BENEFITS/PERKS
<ul>
<li>401(k) with company match</li>
<li>Medical insurance
</li><li>Dental insurance
</li><li>Life insurance
</li><li>Vision insurance</li>
<li>Generous PTO and holidays</li></ul></div>

Contact Center Customer Service Representative

Schat Communications

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3><h3>Responsibilities:</h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul>

Call Center Representative

Library

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3> <ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3> </h3>

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10000 contact center representative jobs Near Me

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Contact Center Representative - In Office

Contact Center Fraud Representative - Onsite Hoover, AL

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Call Center Representative

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