contact center representative

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

Robert Half

<div>
 
 We are looking for a detail-oriented Human Resources Contact Center Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will serve as a crucial point of contact for employees, managers, and external stakeholders, providing guidance on HR-related inquiries. This position involves utilizing multiple systems to deliver accurate information and ensuring a seamless employee experience. This will be a contract role starting late September and running through end of April.
 
 
 
 
 
 Responsibilities:
 
 
 &bull; Address inquiries from employees, managers, and external stakeholders regarding HR-related topics such as payroll, benefits, and time-off policies.
 
 
 &bull; Manage and track cases using ServiceNow to ensure timely resolution and proper documentation.
 
 
 &bull; Educate employees and external parties on available self-service tools and resources.
 
 
 &bull; Retrieve and analyze information from systems like Workday and SharePoint to respond to inquiries effectively.
 
 
 &bull; Escalate complex situations that fall outside established policies and procedures to appropriate teams for resolution.
 
 
 &bull; Provide consistent support while adhering to organizational policies and procedures.
 
 
 &bull; Share feedback and insights on employee experiences to identify opportunities for process improvements.
 
 
 &bull; Collaborate with HR leaders and external vendors to address specific needs and ensure alignment with organizational goals.
 
 
 &bull; Ensure compliance with auditing standards when handling sensitive information.
 
 
 &bull; Assist with benefit-related functions and customer service responsibilities to maintain high levels of satisfaction.
 
 
 &bull; Proficiency in HR systems such as ADP Workforce Now, Ceridian, and Workday.
 
 &bull; Experience with case management tools like ServiceNow.
 
 &bull; Strong understanding of payroll processes, benefit administration, and general HR policies.
 
 &bull; Excellent customer service skills with the ability to handle sensitive information professionally.
 
 &bull; Familiarity with auditing practices and related procedures.
 
 &bull; Effective communication skills to interact with internal and external stakeholders.
 
 &bull; Ability to multitask and utilize multiple systems for information retrieval and inquiry resolution.
 
 &bull; Prior experience in benefit functions and HRMS systems is highly desirable.
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use.
 
</div>

Human Resources Contact Center Representative

Central National Bank

<div>Position Description:
Customer Contact Center (Call Center) Representative
<div>Lead. Empower. Build. Invest. Adapt. Thats the Central way. Join us in investing time, attention, and energy into the communities in which we live and serve. Come grow with us as we empower you to find your career within the finance world!</div><div></div><div> 
</div><div>
We are adding a Customer Contact Center (Call Center) Representative to our team. No banking experience required! Many team members successfully transitioned from non-banking roles such as cashiering/retail roles, teaching, CNAs, administrative/office workers, and more! An attention to detail, knack for problem solving, and friendly customer service attitude required. We provide the training and tools for the rest.</div><div></div><div> 
</div><div>Perks
</div><ul><li>Paid leave including vacation, personal, sick</li><li>
Paid holidays</li><li>
Paid volunteer time</li><li>
Health Insurance</li><li>
Dental, vision, cancer, short-term disability, long-term disability, etc.</li><li>
Access to our employee assistance program</li><li>
401K &amp; Generous Match (subject to eligibility requirements)</li></ul><div>
Anticipated Schedule
</div><div>Must be able to work until 7:00 PM and have weekend availability (schedules rotate to include weekend shifts and 7 PM closing shifts). Most weekday shifts average around 8 hours while weekend shifts may vary and are rotating.</div><div></div><div> 
Operating hours:</div><div>
Monday - Friday 8:00 AM 7:00 PM
</div><div>Saturday 8:00 AM 4:00 PM**
</div><div>Sunday 11:00 AM 3:00 PM**
</div><div>**Shift differential provided for weekend hours!</div><div></div><div> 
</div><div>
Day to Day
</div><ul><li>Represent Your Team: As a primary contact for the Customer Contact Center, you assist others through video, phone, and chat messages. You redirect or route calls, escalating bigger issues. You ask questions and actively listen. You know when to recommend bank products and/or services to further fulfill customers needs.</li><li>
Be a Busy Bee: The productive kind. Deposit funds and process mobile deposits. Assist with withdrawals, handle loan payments, transfer money from account to account, and more! No day is alike and thats where you thrive.</li><li>
Balance it Out: An electronic cash drawer that is. You balance your drawer throughout the day and at shifts end. Your accuracy in handling money is essential.</li><li>
Be a Key Contributor: You smash your teams goals all while providing outstanding customer service and ensuring all policy and procedures are followed.</li><li>
Outsmart Fraudsters: You protect our customers by not only identifying their needs but by identifying them first and acting as the banks first line of defense to combat these tricksters. You recognize unusual account activity and are quick on your toes when it occurs.</li><li>
Bring the Positivity: Most importantly, the way you handle any task with a positive attitude and a smile.</li></ul><div></div><div> 
</div><div>About Us
</div><ul><li>A Solid Foundation: Founded in 1884 with one branch, we recently celebrated 140 years in business/banking. We have successfully navigated the Great Depression, Great Recession, and everything in-between.</li><li>
Growth: We now operate and serve 30+ locations throughout Kansas and Nebraska.</li><li>
Values: Being family-owned is in the roots. With each employee, the family tree grows.</li><li>
Investments: It is a tradition to give back to our communities by donating to food banks, seeking volunteer opportunities, and matching funds to various charitable causes (to name a few).</li><li>
Adaption: We expanded our services to offer mortgages, trust/wealth management services, consumer lending, and most recently digital investing.</li><li>
Employee Focus: Our in-person trainings on a variety of banking topics promote knowledge and growth. We also strive to promote from within. We see knowledge as an interest-free earning. Banking jokes are also offered free of charge.</li><li>
Added Fun: Our annual spirit week, company events, and random competitions show we are not your stereotypical bank. Just ask our Fun Committee. Bankers know how to have fun!</li></ul><div>
Next Steps
</div><div>If you are ready to meet your career match, head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our team will be in touch with you to discuss the next steps.</div><div></div><div> 
</div><div>
Equal Opportunity Employer/Veterans/Disabled</div></div>

Customer Contact (Call Center) Rep

ANALTYTICA

Job Title: Call Center Representative Company: Fairways Logistics Location: DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AMAbout the Role:Fairways Logistics is hiring Call Center Representatives for our night shift operations. You'll be the first point of contact for customers, handling inbound and outbound calls related to logistics. We&rsquo;re looking for confident communicators who can resolve issues efficiently and deliver excellent service.Responsibilities:<ul><li>Handle incoming calls and assist with customer inquiries</li><li>Make outbound calls for follow-ups and shipment confirmations</li><li>Provide accurate info on logistics and services</li><li>Address complaints professionally and escalate when needed</li><li>Keep detailed records of customer interactions</li><li>Coordinate with sales and dispatch teams for smooth operations</li><li>Stay updated on company policies and services</li></ul>Requirements:<ul><li>Prior experience in customer service or call centers (US/Canada clients is a plus)</li><li>Excellent spoken and written English communication</li><li>Strong listening and problem-solving skills</li><li>Comfortable with night shifts at our DHA Phase 6 office</li><li>Basic computer knowledge and familiarity with CRM tools</li></ul>Join our team and play a key role in delivering top-tier logistics support.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Representative

Universal speciality medical center

We are looking for a fluent Arabic-speaking Call Center Representative to join our healthcare center. You will be the first point of contact for patients, ensuring an excellent patient experience by providing accurate information, assisting with registrations, and resolving inquiries in a professional manner.Responsibilities:<ul><li>Handle patient inquiries via phone, email, and in person.</li><li>Schedule, confirm, and manage appointments in the hospital management system.</li><li>Assist patients with registration, insurance verification, and payment processing.</li><li>Provide accurate information about services, doctors&rsquo; availability, and procedures.</li><li>Coordinate with medical and administrative staff to ensure smooth patient flow.</li><li>Maintain patient confidentiality as per UAE healthcare regulations.</li><li>Handle patient feedback and complaints professionally, escalating when required.</li><li>Keep records updated in the hospital management software</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken, reading, and writing) and proficient in English.</li><li>Previous experience in customer service, preferably in a healthcare setting in the UAE.</li><li>Knowledge of UAE healthcare system and insurance procedures is an advantage.</li><li>Excellent interpersonal and communication skills.</li><li>Strong computer literacy (Microsoft Office, CRM, or hospital management systems).</li><li>Ability to work under pressure and handle multiple tasks.</li><li>High level of empathy, patience, and cultural awareness.</li></ul>Job Type: Full-timePay: Up to AED2,000.00 per monthApplication Question(s):<ul><li>What Is Your Visa Status?</li></ul>Experience:<ul><li>UAE : 1 year (Preferred)</li></ul>

Call Center Representative (Arabic Speaking)

AL FARAH GROUP OF COMPANIES

We are looking for Call Center RepresentativeJob summary: As a Call Center Representative, your responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization&rsquo;s products or services.Duties and Responsibilities:<ul><li>Answering phones from customers professionally and responding to customer inquiries and complaints.</li><li>Researching required information using available resources.</li><li>Handling and resolving customer complaints regarding product sales to customer service problems.</li><li>Providing customers with the organization&rsquo;s service and product information.</li><li>Processing forms, orders, and applications requested by the customers.</li><li>Identifying, escalating priority issues, and reporting to the high-level management.</li><li>Routing inbound calls to the appropriate resources.</li><li>Following up complicated customer calls where required.</li><li>Completing call notes and call reports as necessary.</li><li>Obtaining and evaluating all relevant data to handle complaints and inquiries.</li><li>Recording details of comments, inquiries, complaints, and actions taken.</li><li>Upselling products to customers</li></ul>Requirements:Nationality: Arabic Nationalities OnlyEducation: High School / Diploma / BachelorLanguages: Arabic (Native) &amp; English ( Advanced)Experience:<ul><li>Call Center or customer service: minimum 1 year (Preferred)</li><li>Preferred Own visa only</li><li>Preferred Abu Dhabi candidates</li></ul>Job Type: Full-time, ContractJob Types: Full-time, ContractApplication Question(s):<ul><li>Do you have your owned VISA?</li></ul>Experience:<ul><li>min: 1 year (Required)</li></ul>

Toby's Estate Coffee Roasters

Job Summary: We are seeking a dedicated and customer-focused Call Center Representative to join our team. The role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction while maintaining a high level of professionalism.Key Responsibilities:<ul><li>Answer incoming calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls to follow up with customers or provide required information.</li><li>Provide accurate information regarding products, services, and company policies.</li><li>Resolve customer complaints and escalate complex issues to the appropriate department.</li><li>Maintain detailed and accurate records of customer interactions in the system.</li><li>Meet individual and team performance targets (e.g., call handling time, resolution rate).</li><li>Handle customer feedback with patience and empathy.</li><li>Collaborate with colleagues and other departments to improve customer service.</li><li>Adhere to call center policies, procedures, and quality standards.</li></ul>Qualifications &amp; Skills:<ul><li>Previous experience in a call center or customer service role is preferred.</li><li>Strong communication skills in [English/Arabic or both as required].</li><li>Good problem-solving and conflict-resolution skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Positive attitude, patience, and empathy when dealing with customers.</li></ul>Education &amp; Experience:<ul><li>High school or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Prior customer service or call center experience is an advantage.</li></ul>Work Conditions:<ul><li>Ability to work shifts, weekends, and holidays if required.</li></ul>Job Type: Full-time

Customer Service (Call Center)

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Contact Center Representative

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Customer Contact (Call Center) Rep

Call Center Representative

Call Center Representative (Arabic Speaking)

Call Center Representative

Customer Service (Call Center)