contact center specialist

Matanuska Valley Federal Credit Union

<div><h4 class="jobSectionHeader">PURPOSE:</h4>
To provide personal member service to our members and employees through support-related functions, in accordance with established policies, procedures, and core values. In order to achieve the objectives of the Credit Union, these responsibilities shall be executed promptly, courteously, and accurately, as outlined in the Employee Handbook.
<h4 class="jobSectionHeader">
FUNCTIONS:</h4><ul><li>
Responsible for member marketing of the Credit Union and knowledge of all services offered to a degree that will enable answering questions or referring members for specific services.</li><li>
Responsible for all basic and complex member service directed telephone inquiries from credit union members as well as credit union employees. Responds to service requests/inquiries that come in via message boards, secure email, fax, &amp; mail to include servicing of all loan and share types to include IRA shares. Must be able to accurately quote share rates and lending rates and terms.</li><li>
Active cross selling of Credit Union services including, but not limited to all loan types, all share types to include IRA shares, all Contact Center service channels, Shared Branching, and Matanuska Valley Financial Services.</li><li>
Responsible for signing up members for Credit Union services and products including, but not limited to all loan types, all share types to include IRA shares, VISA debit card, Easy Access, MVOnline/MVMobile, and Matanuska Valley Financial Services.</li><li>
Proficient with the following processes: accurately verifying member identity for security, opening accounts, check orders/reorders, change of addresses, share draft and ACH stop payments.</li><li>
Must be proficient in filling out Verification of Deposits for state and federal governments as well as other local businesses.</li><li>
Exercising independent judgment within authority in regard to problem resolution.</li><li>
Must be able to communicate clearly and concisely in written communications.</li><li>
Maintain familiarity with policies and procedures, as well as regulations pertinent to job responsibilities.</li><li>
Perform other duties as assigned.</li></ul><h4 class="jobSectionHeader">
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES</h4><ul><li>
Proficient in use of computer software programs including Internet Explorer, Microsoft Word, Microsoft Excel, Microsoft Outlook and a working knowledge of Microsoft Windows required.</li><li>
Must be able to troubleshoot MVOnline/MVMobile and Easy Access issues.</li></ul><h4 class="jobSectionHeader">
PREREQUISITES FOR THE POSITION</h4><ul><li>
Minimum Education: High school graduate or equivalent.</li><li>
Minimum Experience: Six months contact center experience or one year in general office record keeping with public contact and problem solving highly desirable. Prior experience with MVFCU may be considered in lieu of a portion of the above experience.</li></ul><h4 class="jobSectionHeader">
About Matanuska Valley Federal Credit Union</h4>
Matanuska Valley Federal Credit Union (MVFCU) is your local credit union. We offer more than just a job; we provide a fulfilling career with excellent benefits while serving the community we live in. MVFCU invests in its employees with competitive pay, generous health and wellness benefits, paid time off, and a 401k. Team members enjoy professional development opportunities, tuition reimbursement, and a healthy work-life balance. Our culture emphasizes our local roots, respect, collaboration, and a passion to serve our community. MVFCU is a place where employees feel valued, supported, and proud of the work they do every day.</div>

Contact Center Specialist I

Columbia Credit Union

<div><h4 class="jobSectionHeader">About Columbia Credit Union</h4>

Columbia CU is a full-service financial institution with $2.5 billion in assets, over 100k members and we pride ourselves in our commitment to &ldquo;Making Life Better&rdquo; in the communities we serve. Since 1952, our commitment toward &ldquo;Making Life Better&rdquo; has earned us accolades and we are honored to be the recipient of several local community recognitions:
<ul>
<li>Best of Clark County Award / The Columbian - 2008-2025</li>
<li>Best in Business Award / Vancouver Business Journal - 2013-2024</li>
<li>Corporate Philanthropy Award / Portland Business Journal - 2017-2025</li>
</ul><h4 class="jobSectionHeader">Columbia CU Guiding Principles</h4>

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities.

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank &ldquo;Columbia&rdquo; how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.
<h4 class="jobSectionHeader">
Core Values</h4>

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.
<h5 class="jobSectionHeader">
Benefits</h5>
<ul><li>Medical, Dental, Vision for employee - eligible the 1st of the month following hire date</li>
<li>Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays</li>
<li>401k Match- 100% match up to 6% employee contribution</li>
<li>A hybrid or fully remote home office option can be considered in Vancouver, Washington or Portland, Oregon areas only AND only after a multiple month, on-site training has been completed and all work from home requirements are met.</li>
<li>Tuition Assistance</li>
<li>And More!</li>
</ul><h4 class="jobSectionHeader">About The Role</h4>

The Contact Center Specialist assists members with account based and membership related needs over the phone and through our electronic alternatives consistent with Columbia&rsquo;s policies, procedures and service standards. This position additionally assists fellow Contact Center Specialists, and other Columbia CU department staff, in finding solutions to inquiries and needs. They are committed to providing the highest level of individualized service by placing the member first. Performs a variety of transactions while listening closely to our members unique requirements. Provide creative solutions to our membership as we strive to &ldquo;Make Life Better&rdquo;, ensuring they receive exceptional service in a friendly, efficient manner.

Requires availability Monday through Friday, 7:30am to 6:00pm. This is also a full time role.
<h5 class="jobSectionHeader">
RESPONSIBILITIES:</h5>
<ul><li>Adhere to Columbia Credit Union Service Standards.</li>
<li>Accurately process member transactions and requests.</li>
<li>Provides excellent member service by limiting wait times for inbound callers.</li>
<li>Process account maintenance requests for members to include address changes, transaction and account research.</li>
<li>Knowledge of and compliance with Currency Transaction Reporting requirements and Columbia&rsquo;s Bank Secrecy Act compliance program.</li>
<li>Exercise independent judgment within set authorizations.</li>
<li>Identify and refer members to our business partners in Home Loans, Insurance &amp; Investment and Business Services.</li>
<li>Participate in cross-functional projects, promotions and training.</li>
<li>Perform additional tasks as assigned by department leadership commensurate with position.</li>
<li>Proficient in processing member requests for account maintenance to include account research and assisting members with the fraud process.</li>
<li>Communicates with members through all available channels, such as, Chat, Email, Video Chat and Phone.</li>
<li>Responsibilities include but not limited to; maintenance, providing basic consumer and real estate loan information, and educating members on CCU products and services. Educate and assist members with all digital related products and services.</li>
<li>Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to &ldquo;Make Life Better&rdquo; for our membership.</li>
<li>Displays consistent teamwork and collaboration with others within Member Service and departments throughout the organization.</li>
</ul><h5 class="jobSectionHeader">REQUIREMENTS</h5>
<ul> <li>Minimum 1-year experience in customer service required. Financial institution and/or call center environment experience preferred or a minimum 6 months experience at Columbia Credit Union in a member facing role.</li>
<li>Professional, mentally alert, and neat in appearance with an enthusiastic attitude.</li>
<li>Excellent communication skills both verbal and written.</li>
<li>Must be team oriented.</li>
<li>Highly organized, detail oriented with ability to multi-task.</li>
<li>Excellent communication skills both verbal and written.</li>
<li>Possess sound decision-making skills.</li>
<li>Strong PC skills.</li>
<li>Must be available to work hours of operation in the Call Center.</li>
<li>Consistent and reliable attendance: work scheduled shifts to meet the service level expectations of our members.</li>
</ul>
PHYSICAL REQUIREMENTS: The physical requirements outlined below encompass the diverse range of abilities needed for individuals to effectively perform the essential functions of this job.
<ul>
<li>Communicate information and ideas clearly for mutual understanding.</li>
<li>Exchange accurate information effectively in various situations.</li>
<li>Observe details at close range (within a few feet of the observer).</li>
<li>Constantly remain in a stationary position.</li>
<li>Occasionally move around the workspace.</li>
<li>Constantly operate a computer and other office productivity machinery.</li>
<li>Rarely ascend/descend a ladder.</li>
<li>Occasionally position oneself to maintain files or other items.</li>
<li>Never move items weighing up to 60 pounds across the office for various needs.</li>
<li>Never work in outdoor weather conditions.</li>
<li>Never operate a vehicle.</li>
<li>Rarely travel between worksites.</li>
</ul><h5 class="jobSectionHeader">COMPENSATION</h5>
<ul><li>$20.75 - $24.00/ hour</li>
<li>$1,000 Retention Bonus potential</li>
</ul>
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer/AA

Must be 18 or older to apply</div>

Contact Center Specialist (Inbound Call Center)

KeyBank

<div>Location:
4910 Tiedeman Road, Brooklyn Ohio
Class Start Date: May 4th, 2026
Training Schedule: Monday thru Friday &ndash; 8 am EST to 5pm EST
Shift schedules after training: Must be available to work Monday &ndash; Saturday with every other Saturday required. Full time shifts may range between 10 am EST to 9 pm EST This role requires on-site training for four months. Once all training, coaching, and development requirements are successfully completed, the role will be designated as fully remote.
Job Summary
We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of products, services, and online banking platforms with technical navigation. This role is key to delivering meaningful, solution-oriented interactions that build trust and long-term relationships for our business clients.
Essential Functions<ul><li>
Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.</li><li>
Build rapport and strengthen client relationships by actively listening, identifying needs, and resolving inquiries with care and accuracy.</li><li>
Educate clients on product features, service benefits, and digital tools to simplify their work and empower their business operations.</li><li>
Provide first-line technical support for online banking platforms, including troubleshooting connectivity, enrollment support, system navigation inquiries, and browser assistance.</li><li>
Translate complex technical concepts into clear, concise and client-friendly language.</li><li>
Demonstrate intellectual curiosity and apply problem-solving skills to resolve client issues on first contact, especially regarding technological solutions for cellular phones, computers, and operating systems.</li><li>
Collaborate with internal teams to ensure timely resolution and follow-up on escalated or complex cases.</li><li>
Document interactions and resolutions accurately in accordance with compliance and service standards within the system of record.</li><li>
Stay current on product updates, system enhancements, and compliance requirements.</li><li>
Contribute to a positive team environment by sharing knowledge, mentoring peers, and supporting team goals.</li><li>
Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.</li><li>
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key&rsquo;s clients and Key.</li></ul>
Education<ul><li>
High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li></ul>
Work Experience<ul><li>
Minimum 2 years of experience in customer service, technical support, or financial services.</li><li>
Demonstrated success in problem solving and resolving client issues/concerns</li><li>
Previous experience in a fast paced, high volume, and high-pressure environment</li></ul>
Skills<ul><li>
Client Engagement: Ability to build rapport and communicate effectively with clients through verbal, written, and interpersonal channels. This skill ensures a client-centric approach that fosters trust, and satisfaction.</li><li>
Customer Service Excellence: The ability to deliver high-quality service by professionally handling inquiries, resolving issues, and building lasting client relationships. This skill is essential for maintaining customer satisfaction and loyalty in a fast-paced call center setting.</li><li>
Technical Issue Resolution: Capability to identify, analyze, and resolve technical issues while explaining solutions to clients. This skill is essential for maintaining service continuity and client confidence in technical support interactions.</li><li>
System Navigation: Ability to professionally navigate multiple systems including web browsers, websites, mobile applications, and internal systems. This skill supports efficient handling of client inquiries and internal processes.</li><li>
Strategic Problem Solving: The ability to analyze situations, identify root causes, and implement effective solutions to complex issues. This skill supports operational efficiency and enhances client trust in the department&rsquo;s capabilities.</li><li>
Adaptability: Capacity to remain flexible, empathetic, and patient in a dynamic call center environment. This skill enables effective handling of client needs and unexpected challenges.</li><li>
Intellectual Curiosity: Proactive interest in learning and understanding technological tools and solutions. This skill drives continuous improvement and innovation in service delivery.</li><li>
Script Adherence: Ability to read and follow call center scripts when handling different scenarios. This skill ensures consistency, compliance, and quality in client interactions.</li><li>
Storytelling: The ability to apply storytelling principles to create engaging, and purposeful conversations that will influence clients with positive and professional outcomes. This skill helps shape positive client perceptions, build trust, and guide interactions toward successful outcomes in a call center environment.</li><li>
Effective Communication: The capacity to convey information clearly and professionally through verbal, written, and interpersonal channels. This skill ensures mutual understanding and supports efficient collaboration across teams and with clients.</li></ul> 
Physical Demands<ul><li>
General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.</li></ul>
This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 04/15/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. 

#LI-Hybrid</div>

Business Banking Contact Center Specialist II

Penn Medicine

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Summary: 
<ul><li>
Position Summary: The Contact Center Specialist provides complete and accurate scheduling, registration, insurance verification, ordering of tests and coordination of applicable physician office and outpatient hospital services. This position assists patients with their stated and unstated needs by offering guidance and support while ensuring personal connections with each patient are made.</li><li>
Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:</li><li>
The Contact Center Specialist I is fully trained in one of the two phases I or III outlined below.</li><li>
PHASE I</li><li>
Schedule Lab, Xray, EKG, DEXA and Breast Imaging appointments</li><li>
Accurately enter ancillary orders which may include the need to interpret medical terminology given by other medical personnel</li><li>
Recognize and obtain the key items required when entering orders such as the ordering provider and the diagnosis code s</li><li>
Accurately obtain and enter the patient&rsquo;s insurance information into the computer system</li><li>
Determine whether an appointment will require an insurance referral or authorization and enter into system upon receipt to ensure insurance payment is received</li><li>
Read and interpret the electronic verification responses received for insurance and update the system according to the responses</li><li>
PHASE III</li><li>
Address phone calls for Family Medicine and Specialty Medicine physician offices which may include scheduling appointments, creating encounters, transferring calls to Triage</li><li>
Schedule appointments in accordance to the instructions provided within the internal resource guide to ensure proper protocols are followed</li><li>
Adhere to the approved Escalation Protocols by prompting the patient with additional questions to determine the best course of action for the patient&rsquo;s safety i.e. schedule an appointment, transfer to Triage Nurse, call 911</li><li>
Create and send telephone and triage encounters to physician offices using professional grammar and language to accurately relay the patient&rsquo;s message</li><li>
Collaborate with both clinical and non-clinical physician office staff to ensure patient needs are addressed in a timely manner</li><li>
Obtain the patient&rsquo;s insurance information to confirm participation and coverage</li><li>
The following duties are considered secondary to the primary duties listed above:</li><li>
Provide customer service by identifying and addressing patients&rsquo; needs through engaging personally and demonstrating strong interpersonal skills</li><li>
Demonstrate the ability to successfully adapt to frequent changes of procedures, protocols and workflows</li><li>
Document in patients&rsquo; charts clearly and concisely to provide appropriate and accurate information to clinical personnel</li><li>
Completes other duties and special projects that are assigned by management.</li></ul>
Responsibilities: 
<ul><li>
Minimum Required Qualifications:</li><li>
High school diploma or equivalent GED .</li><li>
One 1 year of clerical, customer service, or administrative support experience in a highly customer oriented organization</li><li>
One 1 year experience with keyboarding, personal computer use, and other office setting equipment</li><li>
Three 3 years of clerical, customer service, or administrative support experience in a highly customer oriented organization</li><li>
One 1 year of medical office or hospital outpatient scheduling registration experience</li><li>
One 1 year of electronic medical record experience</li><li>
One 1 year of prior revenue cycle in a medical office or hospital setting</li><li>
Attention Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.</li><li>
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.</li><li>
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.</li><li>
The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.</li><li>
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought.</li><li>
The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li>
The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.</li><li>
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.</li></ul>
Education or Equivalent Experience:<ul><li>
H.S. Diploma/GED (Required)</li></ul>
Location: Lancaster General Hospital - Mon thru Fri / Days
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

FT Contact Center Specialist I - Lancaster General Hospital

ECCO Gulf Majorel Qatar

<div>Job Summary

We are seeking a detail-oriented and analytical Data Analyst with experience in a contact centre environment and strong Workforce Management (WFM) capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.
Key Responsibilities
<h3 class="jobSectionHeader">Data Analysis &amp; Reporting</h3><ul><li>
Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.</li><li>
Develop and maintain dashboards and reports using tools such as Power BI or Tableau.</li><li>
Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).</li><li>
Support data-driven decision-making through accurate and timely analysis.</li></ul><h3 class="jobSectionHeader">
Workforce Management (WFM)</h3><ul><li>
Perform forecasting of call volumes, workload, and staffing requirements.</li><li>
Develop and manage scheduling plans to ensure optimal resource utilization.</li><li>
Conduct real-time monitoring (RTA) of contact center operations and recommend adjustments.</li><li>
Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.</li></ul><h3 class="jobSectionHeader">
Process Improvement</h3><ul><li>
Identify operational inefficiencies and recommend process improvements.</li><li>
Collaborate with operations and team leaders to enhance productivity and service delivery.</li><li>
Support continuous improvement initiatives through data insights.</li></ul><h3 class="jobSectionHeader">
Data Management</h3><ul><li>
Extract, clean, and manipulate data using SQL and Excel.</li><li>
Ensure data accuracy, integrity, and consistency across reports.</li><li>
Automate reporting processes where possible.</li></ul>
Required Skills &amp; Qualifications
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.</li><li>
Minimum 2 years of experience in data analysis within a contact center environment.</li><li>
Strong Workforce Management (WFM) experience (forecasting, scheduling, real-time monitoring).</li><li>
Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP, Macros preferred).</li><li>
Strong knowledge of SQL for data extraction and manipulation.</li><li>
Experience with reporting and visualization tools such as Power BI or Tableau.</li><li>
Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).</li><li>
Strong analytical, problem-solving, and communication skills.</li></ul>
Preferred Qualifications
<ul><li>Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).</li><li>
Knowledge of automation tools or scripting (Python is a plus).</li><li>
Experience working in a high-volume customer service environment.</li></ul></div>

Data Analyst – Contact Center (WFM Specialist)

St. Vincent de Paul - Cincinnati

<div><div><div>Call Center Specialist</div>
<div></div><div>The Society of St. Vincent de Paul &ndash; Cincinnati District Council (SVDP) has been providing innovative and practical basic needs assistance and systemic change advocacy for Cincinnati neighbors in need for 150 years. The organization works personally with those in need, regardless of race or creed, to bridge the gaps in their lives through home visits provided by neighborhood-based volunteer groups (Vincentians in Conferences); groundbreaking Outreach Center initiatives like the Charitable Pharmacy and Homelessness Prevention program; a network of 12 food pantries; and eight thrift stores across Cincinnati. SVDP has an immediate opportunity for a Call Center Specialist to play an integral role in providing services and uplifting engagement to our neighbors.</div>
</div>
<div></div><div><div>Scope of Position: The Call Center Specialist is a consistent point of contact for those requesting services from the organization. Retrieving and returning daily calls along with providing service and resource information to neighbors calling for information are primary functions. This team member must consistently model the mission and values of St. Vincent de Paul.</div>
<div></div><div>Job Responsibilities:</div>
<div></div><div><ul><li>Timely, accurately and compassionately respond to assistance and information calls while completing appropriate documentation of requests from neighbors and informing neighbors of availability of services according to current operating mode</li></ul>
<ul><li>Retrieve calls from our English service line and refer those neighbors located within an active Conference footprint to their respective SVDP Conference</li></ul>
<ul><li>Participate as a member of the SVDP Social Services team as well as positively interact with Council members and staff.</li></ul>
<ul><li>Understand how to share access information for assistance from other community resources as appropriate to address needs presented by neighbors on the phone.</li></ul>
<ul><li>Lead/participate in special projects as required.</li></ul>
<ul><li>Other duties as assigned.</li></ul>
</div><div>Qualifications: High school diploma or equivalent is required and further academic achievement is preferred; at least one year of call center experience strongly preferred; computer literacy is required; strong attention to detail and an ability to communicate well orally and in writing are required; experience and proficiency with Google docs, Excel and Microsoft Office a must; ability to work with and support a diverse team is required.</div>
<div></div><div>Work Environment:
</div><div>Office Environment &ndash; Adequately lighted, heated and ventilated</div>
<div></div><div>Physical Requirements: Job duties will primarily be performed from a desk; must be able to sit for long periods of time.</div>
<div></div><div>Mission: A network of neighbors, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and services to people in need.</div>
</div>
<div></div><div>The Society of St. Vincent de Paul-Cincinnati District Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent de Paul complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</div></div>

Call Center Specialist

Modernistic Cleaning and Restoration

<div><h1 class="jobSectionHeader">Call Center/Customer Service Specialist</h1><h2 class="jobSectionHeader">
Pay: $17.00 per hour</h2> 
For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! If you have a background in a customer focused industry with a passion for hospitality, this could be a great opportunity for you!
Our Plainwell, MI location is currently looking for full-time Call Center/Customer Service Specialists to join our growing team. Our ideal Call Center/Customer Care Specialist candidate enjoys providing exceptional customer service, thrives under pressure, and excels in a fast-paced environment.
At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!<h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Affordable Health Insurance for You and Your Family: Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you!</li><li>
Dental &amp; Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually!</li><li>
Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents.</li><li>
Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy &amp; healthy.</li><li>
401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.</li><li>
Paid Time Off &amp; Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!</li><li>
On Demand Pay: Unexpected expenses days before you get your check? Don&rsquo;t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It&rsquo;s your money, you should have the right to use it! You have never been more in control of your check with our &ldquo;On Demand Pay&rdquo; program!</li><li>
Employee Discount: A perk of being a Modteam member is enjoying a clean &amp; healthy home, just like the customers we serve.</li><li>
Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!</li><li>
Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.</li></ul><h3 class="jobSectionHeader">
Responsibilities</h3><ul><li>
Provide outstanding customer service while answering high volume inbound calls</li><li>
Close and schedule jobs</li><li>
Manage pipelines and outbound lists (no cold calling)</li><li>
Provide detailed Salesforce documentation</li><li>
Follow Modernistic call flow</li><li>
Actively listen and address customer inquiries and concerns</li><li>
Maintain a thorough understanding of our products &amp; services</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
1+ year previous experience in customer service, sales or other customer focused fields</li><li>
Strong phone contact handling skills and active listening</li><li>
High volume call center experience preferred</li><li>
Customer Relationship Manager (CRM) experience preferred</li><li>
Salesforce experience is a plus</li><li>
Must have strong computer skills including MS Office and other standard applications</li><li>
Ability to multi-task and prioritize in a fast-paced environment</li><li>
Positive attitude and a smile that can be heard through the phone</li><li>
Accurate, organized and detail oriented</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work some weekends</li></ul> 
We look forward to meeting you! 
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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Call Center/Customer Service Specialist

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