contact center specialist

VENTRA Health

<div>About Us:
<div>
Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.</div><ul><li>
Come Join Our Team!<ul><li><div>
As part of our robust Rewards &amp; Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.</div></li></ul></li><li><div>
Help Us Grow Our Dream Team &mdash; Join Us, Refer a Friend, and Earn a Referral Bonus!</div></li></ul>
Job Summary:
<ul><li>The Contact Center Team Lead serves as a senior member of the Contact Center team and acts as the first line of support for Contact Center Specialists. This role assists Supervisors with day-to-day operations, training, and escalations while maintaining active participation in patient support activities. The Lead supports service delivery by resolving complex issues, mentoring peers, monitoring queue performance, and promoting adherence to quality and productivity standards.</li></ul><div></div><div> 
The Contact Center Team Lead balances leadership responsibilities with hands-on operational duties and is expected to spend at least 50% of their time actively answering calls and assisting patients to ensure service level goals and frontline expertise are maintained. This role provides operational direction and support to Contact Center Specialists but does not have formal supervisory authority.
</div>Essential Functions and Tasks:
<ul><li>Serve as a subject matter expert (SME) on contact center systems, processes, and workflows.</li><li>
Support Supervisors by handling escalated calls, emails, and complex inquiries requiring advanced problem-solving or cross-department collaboration.</li><li>
Provide real-time guidance and support to Contact Center Specialists to ensure accuracy, empathy, and adherence to quality and compliance standards.</li><li>
Conduct peer mentoring, side-by-side coaching, and participate in quality calibration sessions to ensure consistency in performance expectations.</li><li>
Assist Supervisors with onboarding, refresher training, and the communication of new policies, procedures, and system updates.</li><li>
Monitor call queues, service levels, and productivity dashboards; proactively identify performance trends or workflow issues and communicate findings to leadership.</li><li>
Perform call audits and quality checks, providing feedback and actionable recommendations for improvement.</li><li>
Compile and prepare reports or data summaries related to call volumes, service levels, and quality performance as requested.</li><li>
Participate in process improvement efforts, contribute feedback and help develop new procedures to improve efficiency and patient satisfaction.</li><li>
Collaborate with departments such as Quality Assurance, Training, and Workforce Management to address barriers impacting performance or patient experience.</li><li>
Act as a positive role model and resource for peers, fostering teamwork, professionalism, and accountability.</li><li>
Uphold confidentiality and compliance standards in accordance with company policy and applicable regulations.</li><li>
Perform special projects and other duties as assigned.</li></ul>
Education and Experience Requirements:
<ul><li>Associate&rsquo;s degree (2 years) required; bachelor&rsquo;s degree in business, Healthcare, or related field preferred.</li><li>
Minimum of 2&ndash;3 years of experience in a healthcare contact center or similar high-volume customer service environment.</li><li>
Prior experience serving as a senior agent, team lead or mentor preferred.</li></ul>
Knowledge, Skills, and Abilities:
<ul><li>Fluency in English, with strong verbal and written communication skills.</li><li>
Deep understanding of patient billing, insurance processes, and Explanation of Benefits (EOBs).</li><li>
Demonstrated ability to handle escalated calls with empathy, professionalism, and accuracy.</li><li>
Proficiency with contact center technologies, CRMs, and Microsoft Office applications.</li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Ability to coach and mentor peers effectively.</li><li>
Excellent organizational, time management, and multitasking abilities.</li><li>
Ability to work collaboratively in a fast-paced environment while maintaining a positive, professional demeanor.</li><li>
Flexibility to adapt to evolving business needs and process improvements.</li></ul>
Compensation:
<ul><li>Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.</li><li>
This position is also eligible for a discretionary incentive bonus in accordance with company policies.</li></ul>
Ventra Health:
<div>
Equal Employment Opportunity (Applicable only in the US) 
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. 
 
Recruitment Agencies 
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. 
 
Solicitation of Payment 
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.</div><div></div><div> 
Attention Candidates 
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. 
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.</div><div></div><div> 
Statement of Accessibility 
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.</div></div>

Contact Center Team Lead

SCM Insurance Services

<div>
 
 Company
 
 
 
 ClaimsPro LP - International Programs Group
 
 
 Call Centre Specialist (Little Rock, Arkansas)
 
 
 IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.
 
 
 
 We are seeking a Full Time Call Centre Specialist to join our team in Little Rock, Arkansas!
 
 
 
 
 Overview
 
 
 
 Reporting to the Claims Supervisor of our Storsmart Team, the Call Center Specialist is the first point of contact regarding new and existing claims.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Answer incoming calls for new claims
 </li>
 <li>
 Make outgoing calls for messages received regarding new claims
 </li>
 <li>
 Enter new claim information into the Storsmart website
 </li>
 <li>
 Messages examiner with information regarding existing claims
 </li>
 <li>
 Communicates with insureds and co-workers in a professional, positive and proactive manner.
 </li>
 <li>
 Work collaboratively across all internal departments.
 </li>
 <li>
 Adhere to all company and department personnel policies and procedures.
 </li>
 <li>
 Other related responsibilities and tasks as assigned by your immediate supervisor or other management as directed.
 </li>
 <li>
 Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma required; Bachelor&rsquo;s degree is preferred
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Good typing and spelling skills preferred
 </li>
 <li>
 Problem solver
 </li>
 <li>
 Strong communicator (verbal and written)
 </li>
 <li>
 Ability to multi-task and handle high volume of concurrent tasks
 </li>
 <li>
 Work collaboratively with others inside and outside the company
 
 
 </li>
 </ul>
 
 Environment/Working Conditions
 
 
 
 <ul>
 <li>
 Only US residents will be considered
 </li>
 <li>
 Dynamic environment with tight deadlines and changing priorities
 </li>
 <li>
 All prospective employees must pass a background check
 </li>
 <li>
 Remote working, but may be called into work in the office temporarily or permanently at any time
 
 
 </li>
 </ul>
 
 Hourly Rate of Pay: $17 USD per hour
 
 
 
 We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
 
 
 
 Unsolicited Outreach Statement &ndash; Recruitment Agencies
 
 
 
 SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
</div>

Call Centre Specialist (Little Rock, Arkansas)

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure. 
 
Key job responsibilities 
<ul><li>Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
</li><li>Collaborate with specialist, sales, marketing, and products teams to ideate around your customers&rsquo; most challenging business problems.
</li><li>Act as a trusted advisor to line of business and C-suite leaders.</li><li>Lead architectural reviews and workshops to advance your customer&rsquo;s technical objectives.</li><li>Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.</li><li>Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
</li><li>Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li>10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li>5+ years of contact center experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs</li><li>Experience working with end user or developer communities</li><li>Experience managing relationships with SAP customers and partners</li><li>Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private</li><li>Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data &amp; analytics</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually 
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually 
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually 
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div>

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps

Minnesota Department of Health

<div>
 
 Working Title: Call Center Agent
 
 
 
 
 Job Class: Customer Service Specialist, Intermediate
 
 
 
 
 Agency: Health Department
 
 
 
 <ul>
 <li>
 Job ID: 91883
 </li>
 <li>
 Location: St. Paul
 </li>
 <li>
 Telework Eligible: Yes / Hybrid
 </li>
 <li>
 Full/Part Time: Full-Time
 </li>
 <li>
 Regular/Temporary: Unlimited
 </li>
 <li>
 Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.
 </li>
 <li>
 Date Posted: 02/28/2026
 </li>
 <li>
 Closing Date: 03/06/2026
 </li>
 <li>
 Hiring Agency: Minnesota Department of Health (MDH)
 </li>
 <li>
 Division/Unit: Health Regulation
 </li>
 <li>
 Work Shift/Work Hours: Day Shift 8:00 a.m. - 4:30 p.m.
 </li>
 <li>
 Days of Work: Monday - Friday
 </li>
 <li>
 Travel Required: Yes - Up to 25% of the time
 </li>
 <li>
 Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
 </li>
 <li>
 Classified Status: Classified
 </li>
 <li>
 Bargaining Unit/Union: 206- American Federation of State, County, &amp; Municipal Employees (AFSCME Clerical, Council No. 5)
 </li>
 <li>
 Work Area: Health Regulation
 </li>
 <li>
 FLSA Status: Nonexempt
 </li>
 <li>
 Designated in Connect 700 Program for Applicants with Disabilities: Yes
 
 
 </li>
 </ul>
 
 The work you'll do is more than just a job.
 
 
 
 At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
 
 
 Elevate your career working as a Customer Services Specialist Intermediate in the Health Regulation Division (HRD) where your customer service expertise contributes to the mission to protect, maintain, and improve the health of all Minnesotans!
 
 
 This position is part of the Health Regulation Division Call Center Unit, which has primary responsibility for answering all calls made to the Health Regulation Division, which has regulatory authority over 40 credentialed providers. The position provides customer service support, technical assistance, and detailed program information to external and internal customers which includes identifying the nature of the call, routing complaints to the appropriate program or agency, assisting providers with website navigation, and also provides general information to providers including the status of their credential, and assisting Minnesota citizens.
 
 
 
 The
 
 
 Telework Policy
 
 
 exempts employees who live more than 50 miles from their primary work location from the 50% in-office requirement to help the State of Minnesota benefit from top talent in every corner of the state.
 
 
 
 
 Minimum Qualifications
 
 
 
 
 To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
 
 
 
 <ul>
 <li>
 Customer service skills sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, and through email or other written correspondence.
 </li>
 <li>
 Knowledge of communications sufficient to share information with stakeholders and colleagues and to answer telephones, direct calls and take messages.
 </li>
 <li>
 Typing/Keyboarding skills sufficient to perform skilled typing tasks with speed and accuracy; prepare, edit, and finalize emails, memos, reports, and/or other documents of written communication that are grammatically correct, in proper format, and free of spelling errors.
 </li>
 <li>
 Database management sufficient to enter and retrieve data.
 </li>
 <li>
 Knowledge of standard computer software programs, such as Microsoft Office Suite, used for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
 
 
 </li>
 </ul>
 
 Additional qualifications to be assessed during the interview process:
 
 
 
 <ul>
 <li>
 Ability to answer questions politely via phone, email, and other written or electronic correspondence.
 </li>
 <li>
 Knowledge of data privacy and HIPPA and/or experience with strict adherence to confidentiality standards.
 </li>
 <li>
 Excellent customer service skills to respond to questions, de-escalate issues, and provide positive interactions with the public, other agencies, and providers.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 One (1) year of customer service experience in a call center environment.
 </li>
 <li>
 Ability to use multi-line telephones, handle multiple calls at once and use telephone programs and systems utilized by MDH or the State enterprise.
 </li>
 <li>
 Familiarity with all Health Regulation Division functions and services provided by outside state divisions and agencies so that phone calls, emails and voicemail are routed to the correct program, activity, or agency.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 This position requires successful completion of a background check and an employment reference check.
 
 
 
 How To Apply
 
 
 
 Select &ldquo;Apply for Job&rdquo; at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
 
 
 Contact
 
 
 If you have questions about this position, contact Amy Winters at amy.winters@state.mn.us or 651-201-5617.
 
 
 To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters@state.mn.us.
 
 
 If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.
 
 
 
 About Health Department
 
 
 
 Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
 
 
 
 Working together to improve the state we love.
 
 
 
 What do Minnesota's State employees have in common?
 
 
 <ul>
 <li>
 A sense of purpose in their work
 </li>
 <li>
 Connection with their coworkers and communities
 </li>
 <li>
 Opportunities for personal and professional growth
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
 
 
 
 Your benefits may include:
 
 
 
 <ul>
 <li>
 Paid vacation and sick leave
 </li>
 <li>
 12 paid holidays each year
 </li>
 <li>
 Low-cost medical, dental, vision, and prescription drug plans
 </li>
 <ul>
 <li>
 Fertility care, including IVF
 </li>
 <li>
 Diabetes care
 </li>
 <li>
 Dental and orthodontic care for adults and children
 </li>
 </ul>
 <li>
 6 weeks paid leave for parents of newborn or newly adopted children
 </li>
 <li>
 Pension plan that provides income when you retire (after working at least three years)
 </li>
 <li>
 Employer paid life insurance to provide support for your family in the event of death
 </li>
 <li>
 Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
 </li>
 <li>
 Tax-free expense accounts for health, dental, and dependent care
 </li>
 <li>
 Resources that provide support and promote physical, emotional, social, and financial well-being
 
 
 </li>
 </ul>
 Support to help you reach your career goals:
 
 
 <ul>
 <li>
 Training, classes, and professional development
 </li>
 <li>
 Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
 
 
 </li>
 </ul>
 Employee Assistance Program (EAP) for work/life support:
 
 
 <ul>
 <li>
 A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
 </li>
 <li>
 Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
 </li>
 <li>
 Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
 
 
 </li>
 </ul>
 
 Programs, resources and benefits eligibility varies
 
 based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
 
 
 
 EQUAL OPPORTUNITY EMPLOYERS
 
 
 
 Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
 
 
 
 Applicants With Disabilities
 
 
 
 Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
</div>

Call Center Agent - Customer Service Specialist Intermediate

Hadley

<div>
 
 
 Position:
 
 Social Support Specialist
 
 
 
 Reports to:
 
 Director of the Donahoe Center for Support
 
 
 
 
 
 
 Overview
 
 
 
 Join Hadley&rsquo;s Donahoe Center for Support and make a meaningful difference in the lives of adults living with vision loss. As a Social Support Specialist, you will be an integral part of a compassionate team dedicated to providing emotional support, fostering connection, and offering thoughtful guidance to individuals navigating changes in their vision. This position requires strong interpersonal and listening skills, an empathetic approach, and the ability to manage multiple priorities in a fast-paced support environment. Above all, successful candidates demonstrate the ability to remain calm, resourceful, and sincere while managing potentially emotionally charged situations.
 
 
 We are seeking candidates with experience in social work, counseling, or related human service fields who are passionate about supporting others through life transitions. This role blends emotional support with resource navigation and some level of crisis management, ensuring each person feels heard and connected to the help they need.
 
 
 
 
 
 
 Essential Functions
 
 
 <ul>
 <li>
 Provide direct support to members
 </li>
 <li>
 De-escalate emotional situations by offering empathy in a natural, authentic, manner while regulating one&rsquo;s own emotions.
 </li>
 <li>
 Engage with members through calls, emails, and other communication channels.
 </li>
 <li>
 Offer empathetic, person-centered support that fosters trust and connection.
 </li>
 <li>
 Assess member needs and connect them with appropriate Hadley services and outside resources.
 </li>
 <li>
 Maintain accurate and timely documentation of all interactions.
 </li>
 <li>
 Manage multiple responsibilities effectively
 </li>
 <li>
 Prioritize and balance a high volume of member requests, administrative tasks, and follow-ups.
 </li>
 <li>
 Demonstrate strong time management and organizational skills to ensure members&rsquo; needs are met promptly.
 </li>
 <li>
 Contribute to team effectiveness
 </li>
 <li>
 Collaborate with colleagues to review and improve member interactions for continuous quality improvement.
 </li>
 <li>
 Participate in team meetings, training, and professional development opportunities.
 </li>
 <li>
 Provide support and coverage when other team members are unavailable.
 </li>
 </ul>
 
 
 
 
 
 Other responsibilities
 
 
 <ul>
 <li>
 Flexibility to adapt to evolving team needs and new initiatives.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Empathy &amp; Interpersonal Skills: Ability to build rapport, demonstrate compassion, and provide emotional support.
 </li>
 <li>
 Active Listening: Attentive listening across various communication formats; ability to integrate what is heard into personalized support.
 </li>
 <li>
 Communication: Clear verbal and written communication, including explaining services, writing emails, and documenting interactions.
 </li>
 <li>
 Multi-Tasking &amp; Time Management: Strong organizational skills to manage competing priorities and member needs.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Microsoft Office Suite
 </li>
 <li>
 Salesforce
 </li>
 <li>
 Zoom
 </li>
 <li>
 Microsoft Teams
 </li>
 </ul>
 
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in social work, counseling, psychology, human services, or related field required; master&rsquo;s preferred.
 </li>
 <li>
 Experience in a social services, counseling, or support role strongly preferred.
 </li>
 <li>
 Excellent interpersonal and problem-solving skills.
 </li>
 <li>
 Conversational Spanish a plus.
 </li>
 </ul>
 
 
 
 
 
 Why Join Hadley?
 
 
 
 At Hadley, we believe in the power of connection, compassion, and lifelong learning. This role offers:
 
 <ul>
 <li>
 The opportunity to make a meaningful difference in the lives of individuals navigating vision changes.
 </li>
 <li>
 A collaborative team environment focused on empathy, innovation, and continuous learning.
 </li>
 <li>
 Professional development opportunities to grow your skills and career in social support services.
 </li>
 </ul>
 
 
 
 
 Hadley offers a comprehensive benefits package including medical, dental, vision, 403b with a match, and more.
 
 
 
 
 
 The estimated annual compensation for this position is $60,000-$70,000.
 
 
 
 
 
 Hadley is committed to diversity, equity, and inclusion, and is proud to be an equal opportunity employer.
 
</div>

Social Support Specialist | Call Center

Accenture

<div>Job Title - Amazon Connect + Entity (S&amp;C GN)
Management Level: Level 11 - Analyst
Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai
Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center
Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience: Minimum 2 year(s) of experience is required
Educational Qualification: BE/B Tech/ M Tech/MBA from a Tier 1 or Tier 2 institute
Job Summary
The Customer Sales &amp; Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles &amp; Responsibilities:<ul><li>Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation</li><li>Business Development: Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects</li><li>Market Unit Development: Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required</li><li>People Development: Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.</li><li>Project Delivery: Lead a team of contact center transformation consultants and engage with the client and implementation team: for conducting design sessions, requirement gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities</li><li>Provide best practices guidance and implement approach based on industry or process benchmarks</li><li>Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options.</li><li>Lead practice-specific initiatives including creating points of view, creating reusable assets in contact center space, performing analysis on industry research and market trends, and bringing in innovative solutions, etc.</li></ul></div>
 
<div>Professional &amp; Technical Skills:<ul><li>Seasoned techno-functional professional with significant experience working on a large- scale business / operational transformation project</li><li>Good understanding of contact center technology landscape.</li><li>An understanding of AWS Cloud platform and services with Solution architect skills.</li><li>Deep expertise on Amazon Connect product features and contact center related AWS services like Lex, Pinpoint, Transcribe, Comprehend etc</li><li>Deep functional and technical understanding of APIs and related integration experience</li><li>Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms</li><li>Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.</li><li>Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.</li><li>Excellent communications skills</li><li>Strong program management / people management skills</li></ul><ul><li>Bachelor&rsquo;s degree in related field or equivalent experience and Post-Graduation in Business management would be added value.</li><li>Minimum 2 years of experience in delivering software as a service or platform as a service projects related (pref. a mix of cloud and on-premise contact center platforms)</li><li>Hands-on experience working on the design, development and deployment of contact center solutions at scale.</li><li>Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Pinpoint, Comprehend, Transcribe</li><li>Experience in taking a lead role for building contact center applications that have been successfully delivered to customers</li></ul>
Additional Information:<ul><li>An opportunity to work on transformative projects with key G2000 clients</li><li>Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.</li><li>Ability to embed responsible business into everything&mdash;from how you service your clients to how you operate as a responsible professional.</li><li>Personalized training modules to develop your strategy &amp; consulting acumen to grow your skills, industry knowledge and capabilities</li><li>Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.</li></ul>
About Accenture: About Our Company | Accenture</div>

GN - SONG - Service - Amazon Connect - Analyst

CloudSales

<div>Overview:
Cloud Sales is seeking a Call Center Sales Specialist for its Retail and Restaurant Management and POS Solutions, Howmuch and Foodnerd.
Major Duties &amp; Responsibilities:
<ul><li>Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.</li>
<li>Setup and Coordinate meetings and followups</li>
<li>Protects organization's value by keeping information confidential.</li>
<li>Adhering to company's policies, standards and procedures in the performance of job duties.</li>
</ul>
Qualifications:
<ul><li>Proficient in Arabic and English language</li>
<li>Excellent prospecting, lead generation, and presentation skills.</li>
<li>High energy level with strong motivation for achieving and exceeding sales goals.</li>
<li>Ability to understand and navigate through complex political environments</li>
<li>Ability to work independently and as a team player</li>
<li>Strong verbal and written communication skills are critical.</li>
<li>Experience/Knowledge of Hubspot CRM is a plus.</li>
</ul>
Key Benefits:
<ul><li>Competitive commission structures that reward your work</li>
<li>Bonuses and Commissions</li>
<li>Accelerated learning and career growth!</li></ul></div>

Call Center Leads/Sales Specialist - Arabic - Female

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