contact center specialist

Medical Service Company

<div><div><div>At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).</div> 
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MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!</div>
<div></div><div>MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.</div>
<div></div><div>In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!</div>
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<div></div><div><div><div><div>Join Our Team!</div>
<div></div><div>We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included!</div>
<div></div><div>Apply today to become a part of our dynamic team!</div>
</div><div><ul><li>Competitive Pay</li>
<li>Advancement Opportunities</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>HSA Account w/Company Contribution</li>
<li>Pet Insurance</li>
<li>Company provided Life and AD&amp;D insurance</li>
<li>Short-Term and Long-Term Disability</li>
<li>Tuition Reimbursement Program</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Referral Bonus Program</li>
<li>Social Recognition Program</li>
<li>Employee Engagement Opportunities</li>
<li>CALM App</li>
<li>401k (with a matching program) / Roth IRA</li>
<li>Company Discounts</li>
<li>Payactiv/On-Demand Pay</li>
<li>Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays</li>
</ul></div><div>The Sleep Contact Center Specialist is responsible for incoming phone inquiries related to PAP therapy, scheduling appointments with respiratory therapists, and working to ensure excellent customer service.
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</div><div></div><div><div>Responsibilities and Duties:</div>
<div></div><ul><li>Proficiency in company Enterprise System necessary to enter orders, research patient inquires and status updates for new equipment.</li>
<li>Handles inbound patient calls, utilizing listening skills to ensure patient&rsquo;s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.</li>
<li>Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.</li>
<li>Address patient inquiries, concerns, and provide appropriate support throughout the ordering process.</li>
<li>Verify insurance coverage and previous DME history as required.</li>
<li>Efficiently schedule appointments for patients, considering availability, urgency, and specific requirements.</li>
<li>Utilize the scheduling system to manage appointment calendars and optimize the booking process.</li>
<li>Streamline the appointment booking process to minimize wait times and maximize efficiency.</li>
<li>Schedule patients needing appointments with Respiratory Therapists (RT) for PAP set ups, mask refits, RT education, etc.</li>
<li>Qualify insurance, disclose patient financial responsibility and collect method of payment as required by MSC protocol.</li>
<li>Communicate compliance requirements in first 90 days of PAP therapy to patient to ensure continued insurance coverage.</li>
<li>Identifies complimentary products that may benefit the patient while providing additional information about the equipment.</li>
<li>Contact appropriate parties to obtain any missing information as necessary.</li>
<li>Input patient information and orders into system as necessary.</li>
<li>Responsible for meeting metric standards set by Sleep Contact Center Manager to ensure success.</li>
<li>Excellent communication skills to interact with customers over the phone and provide support.</li>
<li>Displays patience, empathy, active listening and understanding to address customer concerns and inquiries.</li>
<li>Strong problem-solving skills to identify and resolve customer issues effectively.</li>
<li>Proficient in explaining complex technical information in a clear and understandable manner.</li>
<li>Ability to accurately document patient and referral interactions, including issue descriptions, resolutions and follow up actions taken.</li>
<li>Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Ability to work effectively as part of a team, collaborating with other call center specialists, technicians, and healthcare professionals.</li>
<li>Willingness to share knowledge and support colleagues when needed.</li>
<li>Strong organizational skills to handle multiple customer inquiries and tasks simultaneously.</li>
<li>Ability to prioritize and manage time effectively to meet service level agreements and response time targets.</li>
<li>Perform other duties as assigned.</li></ul> 
<div></div><div>Qualifications:</div>
<div>Education: Graduate of an accredited high school.</div>
<div></div><div>Experience/Knowledge/Skills/Physical Requirements:</div>
<div></div><ul><li>Minimum of 1 year of progressively responsible customer service experience.</li>
<li>Customer oriented with excellent oral and written communication skills</li>
<li>Pleasant personality with excellent phone and interpersonal and organizational skills (a team player)</li>
<li>Ability to organize and coordinate multiple tasks</li>
<li>Self Motivated/ Team Player</li>
<li>Works well independently and in a fast paced environment</li></ul></div></div></div>

Sleep Contact Center Specialist CSR

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Expert in Microsoft Excel, VBA, SQL, and other databases
 </li>
 <li>
 Ability of having developed tools, data collection processes, and data management systems
 </li>
 <li>
 Ability to handle multiple, competing tasks in a deadline-driven environment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3108998
</div>

ICQA Escalation Specialist

Experts Communication

Call Center AgentExperts Communication is looking for enthusiastic and customer-focused Call Center Agents to join our team. If you have strong communication skills, a passion for providing excellent customer service, and the ability to handle sales and support calls effectively, we encourage you to apply.Position Details:Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary: 35,000 PKR to 50,000 PKR + Attendance Allowance and Uncapped Commission Career Growth: Opportunities for promotions and bonuses based on performanceContact: +92 317 7770002 Email: hr@expertscommunication.netKey Responsibilities:<ul><li>Handle incoming and outgoing calls professionally and efficiently</li><li>Provide exceptional customer service by addressing inquiries and resolving issues</li><li>Promote and sell company services through effective communication and persuasion</li><li>Maintain an updated database of customer interactions and follow-ups</li><li>Meet daily, weekly, and monthly sales and performance targets</li><li>Ensure timely follow-ups with potential and existing customers</li><li>Work in a fast-paced environment, handling multiple calls and tasks</li></ul>Requirements:<ul><li>Previous call center experience is a plus but not required (fresh candidates are encouraged to apply)</li><li>Strong verbal and written communication skills in English</li><li>Ability to handle objections, negotiate, and close sales</li><li>Customer-oriented mindset with problem-solving skills</li><li>Ability to work night shifts (7 PM - 4 AM)</li><li>Basic computer skills and proficiency in handling CRM tools</li></ul>Benefits &amp; Perks:<ul><li>Five working days (Saturday and Sunday off)</li><li>Uncapped commission and performance bonuses</li><li>Career growth opportunities with promotions every four months based on performance</li><li>Monthly company-paid dinners</li><li>Annual picnic and grand annual dinner</li><li>Health insurance</li></ul>Join us and be part of a fast-growing, high-energy team where you can develop your career and earn competitive incentives. Apply now!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Agent

Advanz101 Systems Pvt. Ltd.

Experience4&ndash;6 Years of Hands-on Experience with Genesys Cloud CXWorking HoursUSA Central Time zone (Night IST hours) SummaryWe are looking for a Genesys Cloud CX Developer with strong hands-on experience in designing, configuring, and implementing omnichannel contact center solutions. The role requires deep expertise in IVR, routing, bots, integrations (especially Salesforce), analytics, and Genesys Cloud administration, along with the ability to work directly with clients to translate business requirements into scalable Genesys-based solutions.Key ResponsibilitiesGenesys Cloud Development &amp; Configuration<ul><li>Configure and develop IVR and call routing flows using Genesys Architect.</li><li>Design and implement voice bot flows and digital bot flows.</li><li>Configure queues, skills, tasks, agent profiles, security roles, and customer profiles.</li><li>Implement skill-based routing, call recording, Quality Management (QM), and Workforce Management (WFM).</li><li>Perform Genesys Cloud environment setup and administration across development, test, and production environments.</li></ul>Omnichannel &amp; Dialer<ul><li>Set up and manage omnichannel capabilities including Voice, Chat, Email, and SMS.</li><li>Embed and integrate Genesys Cloud Dialer into SaaS applications such as Salesforce.</li><li>Identify and design self-service options through IVR and bots to reduce agent load.</li></ul>Integration &amp; Authentication<ul><li>Integrate Genesys Cloud CX with Salesforce CRM, including Screen Pops, CTI, and data exchange.</li><li>Support integrations related to Workforce Management and Quality Management.</li><li>Implement and manage SAML-based authentication and MFA for Genesys Cloud CX.</li></ul>Analytics &amp; Reporting<ul><li>Configure and support Genesys Cloud Reporting and Analytics.</li><li>Implement Speech Analytics (both real-time and historical).</li><li>Support business teams with insights derived from contact center data and analytics.</li></ul>Client Engagement &amp; Solution Design<ul><li>Engage with clients to understand business requirements and operational needs.</li><li>Propose Genesys Cloud&ndash;based solutions aligned with customer experience goals.</li><li>Develop high-level and detailed architecture designs and implementation approaches.</li><li>Support testing, deployment, and validation of new Genesys Cloud features and releases.</li></ul>Technical Skills<ul><li>4 - 6 years of hands-on experience with Genesys Cloud CX.</li><li>Strong expertise in Genesys Architect, IVR, and routing strategies.</li><li>Experience with Voice Bots, Digital Bots, and self-service solutions.</li><li>Solid understanding of telephony concepts including PBX, CTI, ACD, IVR, and call flows.</li><li>Experience with Speech Analytics, QM, WFM, and call recording.</li><li>Hands-on experience with Salesforce integrations.</li><li>Strong experience in Genesys Cloud administration, configuration, and security.</li><li>Experience implementing SAML authentication and MFA.</li><li>Knowledge of Genesys Cloud release management and testing newly released features.</li><li>Genesys Cloud Certification (preferred).</li><li>Knowledge of USA healthcare, HIPPA, PHI is preferred.</li><li>Experience working in enterprise or large-scale contact center environments.</li><li>Exposure to cloud security, compliance, and best practices.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work independently and in cross-functional teams.</li><li>Good analytical, troubleshooting, and documentation skills.</li></ul>Job Types: Full-time, Permanent, Contractual / Temporary Contract length: 6 monthsPay: &#8377;1,004,002.97 - &#8377;1,571,681.92 per yearBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li><li>Work from home</li></ul>Work Location: Remote

Genesys Cloud CX Developer / Consultant

The Design Logic

Job Title: Call Center Agents - Experienced - Local Campaign Company: Read Solar Pvt Ltd. Location: Garden Town, Aurangzeb Road, Lahore Timings: 11:00 AM to 8:00 PM (Monday to Saturday) Salary: PKR 40,000 &ndash; 60,000About the Role Read Solar Pvt Ltd. is hiring a Call Center Agents (CSR) for our Local Campaign. This role is ideal for confident and well-spoken individuals who can professionally handle customer interactions, manage inquiries, and support event-based activities. The CSR will act as the first point of contact, ensuring a positive customer experience and strong brand representation.Why We Are Hiring for This Role As our local operations and customer outreach continue to grow, we are expanding our customer support team. This position plays a key role in managing customer communication, handling campaign-related inquiries, and supporting on-ground and event activities to strengthen customer engagement.Company Information Read Solar Pvt Ltd. is a growing renewable energy company committed to providing reliable and sustainable solar solutions across Pakistan. We focus on customer satisfaction, innovation, and long-term energy solutions, creating a professional and growth-oriented work environment for our team.Key Responsibilities<ul><li>Handle customer calls, messages, and walk-in inquiries professionally</li><li>Provide accurate information about company services and local campaigns</li><li>Coordinate and assist in event handling when required</li><li>Maintain proper records of customer interactions and follow-ups</li><li>Ensure high-quality customer service and timely issue resolution</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (minimum)</li><li>Prior customer service experience preferred</li><li>Immediate joiners will be highly preferred</li><li>Females only</li><li>Fluent communication skills in English &amp; Urdu</li><li>Prior experience in event handling will be an added advantage</li></ul>What We Offer<ul><li>Competitive salary package (PKR 40K &ndash; 60K)</li><li>Travelling allowance</li><li>Attractive incentives &amp; commission</li><li>Professional and supportive work environment</li><li>Career growth opportunities</li></ul>Apply Now Email: contact.hirewithar@gmail.com- Subject Line: CSR &ndash; Local Campaign WhatsApp: +92-333-444-5032 (for quick response)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Are you comfortable moving forward with this compensation?</li><li>Are you able to commute to our Garden Town office daily?</li><li>Please note that this is a female-only role. Candidates who do not fulfill this requirement will not be considered for the interview process.</li></ul>Work Location: In person

Call Center Agents - Experienced - Local Campaign

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for Social Media in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Develop and implement social media strategies across platforms (Facebook, Instagram, LinkedIn, etc.)</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Collaborate with marketing and design teams for brand consistency</li><li>Engage with the community and manage content calendars</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s in Marketing/Communications (or related)</li><li>2+ years of Social Media Management experience</li><li>Strong communication and organisational skills</li><li>Proficiency with tools like Hoot-suite, Buffer, etc.</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead-Social Media-Contact Center

USAA

Why USAA?At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.The OpportunityIt is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay. We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.What you'll do:<ul><li>Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.</li><li>Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.</li><li>Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.</li><li>Resolve status inquiries and, when appropriate, route to handling adjuster.</li><li>Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.</li><li>Apply strong time management skills by closely adhering to assigned work schedule.</li><li>Embrace continuous improvement and development through coaching and collaboration with manager and team members.</li><li>Use strong call management skills by assisting members within a timely manner and limiting non-productive time.</li><li>May assign or initiate emergency services when required on specific claims.</li><li>Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.</li><li>Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul>What you have: <ul><li>High School Diploma or GED</li><li>Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.</li><li>Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.</li><li>Ability to prioritize and multi-task while navigating through multiple business applications.</li><li>Successful completion of a job-related assessment is required.</li><li>May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)</li></ul>What sets you apart:<ul><li>US military experience through military service or a military spouse/domestic partner</li></ul>Compensation range: The hiring range for this position is: $43,750 to $44,750 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Claims Contact Center Representative (Unlicensed)

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