contact center specialist

Ethics HR

<ul><li>Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support.</li><li>Configure and integrate contact center applications with CRM systems and other enterprise tools.</li><li>Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation.</li><li>Respond to and resolve technical incidents and problems related to contact center applications and telephony systems.</li><li>Monitor contact center performance metrics, analyze data, and identify areas for improvement.</li><li>Optimize systems to enhance call routing, reduce wait times, and improve customer experience.</li><li>Implement and maintain security measures for contact center systems, including access controls and compliance with data protection regulations.</li><li>Ensure adherence to industry standards and best practices in contact center operations.</li><li>Collaborate with cross-functional teams to integrate contact center solutions with other IT systems and applications.</li><li>Maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides.</li><li>Ensure correct adoption of policies and procedures to guarantee that the bank's business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of the Permanent Supervision system, compliance, operational risk &amp; workplace success guidelines whenever &amp; wherever possible</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's degree in computer science, information technology, or a related field (Master's preferred) from a reputable university.</li><li>Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect).</li><li>Minimum 1 - 4 years of relevant experience.</li><li>Proven experience in designing, implementing, and supporting contact center solutions, preferably in a complex enterprise environment.</li><li>Proficiency in telephony systems, IVR configurations, ACD setup, and CRM integration.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Good understanding of IT policies, telecommunications security practices, access controls, and encryption.</li><li>Excellent problem-solving and troubleshooting skills for telecommunications-related issues.</li><li>Proficiency in telecommunications monitoring and management tools. &bull; Strong communication and interpersonal abilities.</li><li>Project management experience and proficiency in project management tools.</li><li>Ability to work effectively in a cross-functional team environment.</li><li>Attention to detail, and a commitment to delivering high-quality telecommunications services.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;20,000.00 - E&pound;45,000.00 per month</p>

Contact Centre Engineer

<p><b>Description:</b></p><ul><li>Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support.</li><li>Configure and integrate contact center applications with CRM systems and other enterprise tools.</li><li>Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation.</li><li>Respond to and resolve technical incidents and problems related to contact center applications and telephony systems.</li><li>Monitor contact center performance metrics, analyze data, and identify areas for improvement.</li><li>Optimize systems to enhance call routing, reduce wait times, and improve customer experience.</li><li>Implement and maintain security measures for contact center systems, including access controls and compliance with data protection regulations.</li><li>Ensure adherence to industry standards and best practices in contact center operations.</li><li>Collaborate with cross-functional teams to integrate contact center solutions with other IT systems and applications.</li><li>Maintain comprehensive documentation, including system configurations, procedures, and troubleshooting guides.</li><li>Ensure correct adoption of policies and procedures to guarantee that the bank's business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of the Permanent Supervision system, compliance, operational risk &amp; workplace success guidelines whenever &amp; wherever possible</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor's degree in computer science or a related major from a reputable university (Masters Preferred).</li><li>Relevant certifications (e.g., CCNA, AWS Certified Solutions Architect).</li><li>Minimum 1 - 4 years of experience in a relevant role.</li><li>Proven experience in designing, implementing, and supporting contact center solutions, preferably in a complex enterprise environment.</li><li>Proficiency in telephony systems, IVR configurations, ACD setup, and CRM integration.</li><li>Fluency in English is a must.</li><li>Excellent communication and decision-making skills.</li></ul><p>Job Type: Full-time</p>

Contact Center Lead

Howmuch

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Howmuch Pvt Limited is seeking a Call Center Sales Specialist for its Retail and Restaurant Management and POS Solutions, Howmuch and Foodnerd.
 <br/>
 <br/>
 <strong>
  Major Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
  </li>
  <li>
   Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials.
  </li>
  <li>
   Examining risks and potentials of potential engagements.
  </li>
  <li>
   Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  </li>
  <li>
   Protects organization's value by keeping information confidential.
  </li>
  <li>
   Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  </li>
  <li>
   Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  </li>
  <li>
   Adhering to company's policies, standards and procedures in the performance of job duties.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Undergraduate or Graduate degree in a related field.
  </li>
  <li>
   Excellent prospecting, presentation, negotiation, and closing skills.
  </li>
  <li>
   Background in Computer Sciences, and related field is essential.
  </li>
  <li>
   High energy level with strong motivation for achieving and exceeding sales goals.
  </li>
  <li>
   Ability to understand and navigate through complex political environments
  </li>
  <li>
   Ability to work independently and as a team player
  </li>
  <li>
   Ability to analyze financial data and prepare financial reports, statements, and projections.
  </li>
  <li>
   Strong verbal and written communication skills are critical.
  </li>
  <li>
   Experience/Knowledge of Hubspot CRM is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive commission structures that reward your work
  </li>
  <li>
   Bonuses and Commissions
  </li>
  <li>
   Accelerated learning and career growth!
  </li>
 </ul>
</div>


Call Center Sales Specialist

BLMS SMC PVT LTD

<p><b>Job Overview:</b></p><p>We're looking for a confident, driven Cold Calling Specialist to generate leads and set appointments for our medical billing services and accounting services. You'll be the first point of contact with medical practices, clinics, and healthcare providers, introducing them to solutions that simplify their revenue cycle and improve their bottom line.</p><p>This role is all about strategic outreach, clear communication, and persistence. If you're comfortable making dozens of calls a day, know how to break the ice with busy professionals, and can stay organized while handling rejection like a pro, we want to hear from you.</p><p><b>Responsibilities:</b></p><ul><li>Make outbound cold calls to medical practices and healthcare providers.</li><li>Pitch our medical billing services clearly and persuasively.</li><li>Identify decision-makers and qualify potential leads.</li><li>Schedule appointments or demos for the sales team.</li><li>Maintain detailed records of calls, contacts, and follow-ups using our CRM.</li><li>Meet or exceed daily/weekly calling and lead generation targets.</li><li>Stay informed on company offerings and industry basics to answer questions confidently.</li><li>Provide feedback on call scripts and outreach strategies.</li></ul><p><b>Qualification:</b></p><ul><li>1+ year of cold calling, telemarketing, or sales experience (preferably in healthcare or B2B).</li><li>Excellent verbal communication and active listening skills.</li><li>Comfortable working with targets and KPIs.</li><li>Basic knowledge of accounting services, medical billing or healthcare services is a plus.</li><li>Organized, persistent, and self-motivated.</li><li>Familiarity with CRM tools and call tracking software.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Cold Calling Specialist

Resource One Credit Union

<div>Description:
<p>
The <b>Contact Center Agent</b> serves as the first point of contact for members reaching out to the credit union via phone and other digital communication channels. This role is essential in delivering seamless and personalized member experience by providing accurate information, resolving issues efficiently, and promoting the value of our products and services. The ideal candidate is empathetic, solution-oriented, and thrives in a fast-paced environment.</p><p><b>
Position Responsibilities</b></p><ul><li>
Respond to a high volume of inbound calls, emails, and digital inquiries with professionalism, efficiency, and accuracy.</li><li>
Provide detailed information about credit union products, services, policies, and procedures.</li><li>
Assist members with account inquiries, transaction history, balance verification, loan information, and digital banking support.</li><li>
Perform account maintenance tasks including address changes, payment processing, debit card orders, and more.</li><li>
Troubleshoot issues related to online banking, mobile app, debit card disputes, and ACH transactions.</li><li>
Handle sensitive financial data with the highest level of confidentiality and compliance.</li><li>
Actively identify opportunities to deepen member relationships through cross-selling of appropriate financial products and services.</li><li>
Escalate complex issues to appropriate departments while maintaining ownership of the member experience.</li><li>
Document all interactions and follow-ups accurately in the system for recordkeeping and quality assurance.</li><li>
Meet and exceed performance metrics related to call quality, resolution time, and customer satisfaction.</li><li>
Participate in ongoing training and professional development to stay current on products, policies, and systems.</li><li>
Contribute to a collaborative and positive team environment.</li><li>
Other duties as assigned.</li></ul>
Requirements:
<ul><li>High school diploma or equivalent</li><li>
Minimum of 1 year experience in a customer service role (call/contact center, retail, banking, etc.)</li></ul><p><b>
Knowledge, Skills and Abilities</b></p><ul><li>
Excellent verbal and written communication skills.</li><li>
Strong active listening, empathy, and interpersonal abilities.</li><li>
Confidence in problem-solving and decision-making under pressure.</li><li>
Comfort with digital systems and software, including CRM and multi-line phone systems.</li><li>
Ability to work independently while contributing to team success.</li><li>
Highly organized with the ability to multitask and manage time effectively.</li><li>
Adaptable and receptive to feedback and process changes.</li></ul><p><b>
Physical Demands and Work Environment</b></p><ul><li>
Stationary work, often requiring standing or sitting for prolonged periods</li><li>
Operate standard office equipment and keyboards</li><li>
Visually recognize, reconcile, and verify numerical details for accuracy</li><li>
Repeating motions that may include the wrists, hands and/or fingers</li><li>
Must be able to access and navigate facility with reasonable accommodations</li><li>
Lift and carry small parcels, packages and other items</li></ul><p><b>
Additional Notes</b></p><ul><li>
Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.</li><li>
This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.</li></ul><i>
Equal Employment Opportunity Employer</i><i>Our credit union team and members include people of all races, religions, cultures, physical abilities, sexual orientations, and gender identities and/or expressions. Together, we are the community we serve, and we believe that a community is strongest when there is diversity, equality, and inclusion.</i><i>Stronger leaders. Stronger coworkers. Stronger friends.</i></div>

Contact Center Agent - Full Time

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
We are looking for a skilled and customer-centric individual to join our team as a HelpPoint Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients.</div><br>
<div></div>
<div>
As a HelpPoint Consultant, you will serve as the primary point of contact for customer inquiries, troubleshoot issues, and provide guidance and solutions to ensure customer satisfaction. The ideal candidate has excellent communication skills, a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to make a positive impact on our customers' experience and contribute to the success of Zurich Middle East.</div></div></div><div><div><div>
Job Accountabilities</div><br>
</div><div><div>
</div><div>As a HelpPoint Consultant, you will:</div><br>
<div></div>
<ul>
<li>Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.</li>
<li>Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.</li>
<li>Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.</li>
<li>Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.</li>
<li>Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.</li>
<li>Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.</li>
<li>Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.</li>
<li>Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.</li>
<li>Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.</li>
<li>Demonstrate effective communication and resolution skills including over-the-phone processing.</li>
<li>Support business ambition through income generating activities.</li>
<li>Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>High school diploma or equivalent. Bachelor's degree is a plus.</li>
<li>1 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.</li>
<li>Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.</li>
<li>Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.</li>
<li>Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.</li>
<li>Proficiency in using customer service software, and other relevant tools.</li>
<li>Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.</li>
<li>Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.</li>
<li>Flexibility to adapt to changing customer needs and business requirements.</li>
<li>Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing date: Sep 3, 2025</li></ul></div>

HelpPoint Consultant (UAE Nationals)

Sprinklr

<div><div>Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100.</div><div></div><div>
Learn more about our culture and how we make our employees happier through The Sprinklr Way.</div><div></div><div>
Job Description</div><div></div><div>
What Are Your Responsibilities</div><ul><li><div>
Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.</div></li><li><div>
Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.</div></li><li><div>
Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.</div></li><li><div>
Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.</div></li><li><div>
Own &amp; deliver the end-to-end configuration of solution based on the customer requirements</div></li><li><div>
You will handle the post go-live change management of configuration throughout the customer life cycle</div></li><li><div>
Be the hands-on product expert and ensure customer&rsquo;s business goals are met</div></li><li><div>
Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.</div></li><li><div>
Analyze and elevate customer&rsquo;s consumption of contract, adoption of the product and generation of upsell or cross-sell.</div></li><li><div>
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.</div></li><li><div>
Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.</div></li><li><div>
Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.</div></li><li><div>
Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.</div></li><li><div>
Actively make sure you are knowledgeable on native channel&rsquo;s products package.</div></li><li><div>
Work with clients to improve the social service itself and its alignment with the client's core business.</div></li><li><div>
Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr&rsquo;s know-hows.</div></li><li><div>
Identify opportunities for customer references and case studies.</div></li><li><div>
Maintain platform relevancy according to changes in business needs.</div></li></ul><div></div><div>
Who You Are &amp; What Makes You Qualified</div><div></div><div>
Must Have Qualifications:</div><ul><li><div>
8+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry.</div></li><li><div>
Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management.</div></li><li><div>
Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications.</div></li><li><div>
Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies.</div></li><li><div>
Understanding of cloud architecture, VoIP, SIP, and telephony.</div></li><li><div>
Hands-on experience with system configuration, troubleshooting, and performance optimization.</div></li><li><div>
Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams.</div></li><li><div>
Proven ability to understand business challenges and provide actionable recommendations.</div></li><li><div>
Ability to manage multiple client engagements and deliver high-quality service.</div></li><li><div>
Ability to translate customer business problems &amp; requirements into on platform solutions</div></li></ul><div></div><div>
Good to Have Skills:</div><ul><li><div>
Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).</div></li><li><div>
Direct experience in working with a social media management software is preferred.</div></li><li><div>
Strong product acumen &amp; evangelization experience with the aptitude to learn new products.</div></li><li><div>
Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.</div></li><li><div>
Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.</div></li><li><div>
Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory)</div></li></ul><div></div><div>
Who you are</div><div></div><div>
You are a technology consultant who has the:</div><ul><li><div>
Ability to think independently and learn as a member of a team.</div></li><li><div>
Ability to identify and clearly articulate issues clients are facing and capability of devising &amp; implementing their solutions.</div></li><li><div>
Ability to work in a highly challenging &amp; competitive environment while delivering high quality of customer service.</div></li><li><div>
Ability to work effectively under tight deadlines and juggle several assignments &amp; projects simultaneously, while maintaining high standard of excellence.</div></li><li><div>
Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.</div></li><li><div>
Ability to interpret industry trends across different verticals &amp; lines of businesses.</div></li><li><div>
Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.</div></li></ul><div></div><div>
You Know You're Successful If</div><ul><li><div>
The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.</div></li><li><div>
Your customers acknowledge Sprinklr value, renew their product offerings &amp; add new licences, modules and services to their package.</div></li><li><div>
You constantly come up with new strategies that are adopted by your clients and peers.</div></li><li><div>
Your stakeholders participate in Sprinklr events, references and case studies.</div></li><li><div>
Your platform and industry knowledge makes you a trusted advisor both internally and externally.</div></li></ul><div></div><div>
Why You'll Love Sprinklr:<br>
<br>
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.<br>
<br>
For more information on Sprinklr Benefits around the world, head to <div>https://sprinklrbenefits.com/</div> to browse our country-specific benefits guides.<br>
<br>
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.</div><div><br>
We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.</div><div><br>
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div><br>
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr&rsquo;s EEO Policy and EEO is the Law.</div></div>

Managed Services Consultant - Lead

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