contact center supervisor

Abou Ghaly Motors

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Call Center &amp; Telesales Supervisor is responsible for leading, coaching, and managing a team of agents to deliver exceptional customer service and achieve sales and service targets. The role ensures smooth daily operations, adherence to KPIs and SLAs, and continuous improvement of performance and quality standards. The Supervisor acts as a key link between management and front-line staff, ensuring efficient communication, customer satisfaction, and operational excellence.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities &amp; Duties
  </strong>
 </p>
 <p>
  <strong>
   1. Operations &amp; Service Delivery
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily operations of inbound and outbound call activities.
  </li>
  <li>
   Monitor staffing levels and shift schedules to ensure optimal coverage and minimize missed calls.
  </li>
  <li>
   Ensure agents meet performance KPIs, service quality targets, and productivity goals.
  </li>
  <li>
   Follow up with relevant departments to ensure timely resolution of customer requests and complaints.
  </li>
  <li>
   Maintain compliance with SLAs and operational policies.
  </li>
 </ul>
 <p>
  <strong>
   2. Quality &amp; Performance Management
  </strong>
 </p>
 <ul>
  <li>
   Conduct regular call monitoring and quality evaluations to ensure service excellence.
  </li>
  <li>
   Identify performance gaps and develop action plans for improvement.
  </li>
  <li>
   Contribute to defining, implementing, and enhancing quality standards and service procedures.
  </li>
 </ul>
 <p>
  <strong>
   3. Team Leadership &amp; Coaching
  </strong>
 </p>
 <ul>
  <li>
   Lead, motivate, and coach team members to achieve individual and team objectives.
  </li>
  <li>
   Conduct on-the-job training for new hires and continuous learning sessions for the team.
  </li>
  <li>
   Hold regular team meetings to communicate updates and align on performance expectations.
  </li>
  <li>
   Monitor agent performance and provide constructive feedback to support growth and development.
  </li>
 </ul>
 <p>
  <strong>
   4. Communication &amp; Process Improvement
  </strong>
 </p>
 <ul>
  <li>
   Provide management with insights on operational issues and suggest process improvements.
  </li>
  <li>
   Facilitate open communication channels between teams and management.
  </li>
  <li>
   Escalate critical issues promptly and recommend corrective actions.
  </li>
 </ul>
 <p>
  <strong>
   5. Customer Escalations &amp; Recovery
  </strong>
 </p>
 <ul>
  <li>
   Handle escalated customer complaints and ensure quick and effective resolution.
  </li>
  <li>
   Follow up on unresolved issues and ensure customer satisfaction.
  </li>
 </ul>
 <p>
  <strong>
   6. Planning &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Support in forecasting call volumes and workforce planning.
  </li>
  <li>
   Track daily operational metrics and prepare performance reports for management review.
  </li>
  <li>
   Contribute to the development of operational objectives and action plans.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills Required
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.
  </li>
 </ul>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 5 years of experience in a contact center or telesales environment, including at least 2 years in a supervisory or leadership role.
  </li>
  <li>
   Proven experience managing both inbound and outbound operations.
  </li>
 </ul>
 <p>
  <strong>
   Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Fluent English (spoken and written).
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Strong problem-solving, decision-making, and analytical thinking.
  </li>
  <li>
   Proficiency in MS Office and CRM/call center software tools.
  </li>
  <li>
   Customer-oriented mindset with strong sales acumen.
  </li>
 </ul>
</div>


Customer Service Supervisor

Jadeer

<div><h4 class="jobSectionHeader"><b>Key Responsibilities:</b></h4><ul>
<li>Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.<br>
</li>
<li>Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.<br>
</li>
<li>Analyze performance metrics to identify areas for improvement and implement proactive solutions.<br>
</li>
<li>Manage customer queries and complaints, ensuring swift and satisfactory resolutions.<br>
</li>
<li>Coordinate with other teams to streamline processes and enhance overall service delivery.<br>
</li>
<li>Drive initiatives aimed at improving team morale and increasing job satisfaction among members.<br>
</li>
<li>Stay updated on industry practices and customer service technologies.<br>
</li>
<li>Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</li>
</ul><h4 class="jobSectionHeader"><b>Job Requirements:</b></h4><ul>
<li>Bachelor's degree in Business Administration, Communication, or a relevant field.<br>
</li>
<li>Proven experience of 3+ years as a Team Leader in a Contact Center environment.<br>
</li>
<li>Fluent or near-native proficiency in Spanish with excellent communication skills.<br>
</li>
<li>Strong leadership and team management skills, with the ability to motivate and support team members.<br>
</li>
<li>Proficient in using CRM software and contact center technologies.<br>
</li>
<li>Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.<br>
</li>
<li>Exceptional problem-solving and decision-making skills.<br>
</li>
<li>Experience in the Translation &amp; Localization industry is a plus.<br>
</li>
</ul><h4 class="jobSectionHeader"><b>Job Conditions:</b></h4><ul>
<li>Full-Time Position</li>
<li>Position located in Maadi, with options for partial remote work.</li>
</ul><ul>
</ul><p><b>Work Conditions:</b></p><ul>
<li>
Working Hours: US shift.</li>
<li>Working model: Hybrid (Office and remotely)</li>
<li>Working Days: 5 days (2 days Off)</li>
<li>Reporting To: Service Delivery Assistant Manager. (SDAM)</li></ul></div>

Service Delivery Team leader-SPANISH

Al-Futtaim

<div><p><b>Job Requisition ID: </b>173229</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p>
<p><b>
Overview of the Role</b><br>
The Team Leader &ndash; After Sales will play a pivotal role in driving customer satisfaction, team performance, and productivity within the Customer Engagement Centre (CEC). This position is responsible for leading a team of agents to deliver exceptional customer experiences, ensure achievement of key performance indicators, and contribute to business value generation through efficient handling of customer interactions. The role requires a proactive and hands-on leader who can coach, motivate, and support the team to achieve operational excellence and align with Al-Futtaim&rsquo;s service standards.</p>
<p><b>
What You Will Do</b></p>
<p><b>
Performance Management and Team Leadership</b><br>
Lead, coach, and motivate a team of agents to achieve individual and team KPIs.<br>
Monitor team productivity and initiate performance improvement plans (PIP) where necessary.<br>
Ensure quality assurance KPIs are consistently achieved and customer satisfaction targets are met.<br>
Review daily, weekly, and monthly performance reports and provide actionable feedback to team members.<br>
Foster collaboration between verticals to ensure seamless handling of new projects and operational support.<br>
<b>Customer Experience &amp; Service Delivery</b><br>
Ensure every customer interaction is seamless, accurate, and adds value to the customer experience.<br>
Drive customer engagement through continuous improvement of service processes and delivery standards.<br>
Support agents in resolving system-related issues by coordinating with IT and support partners.<br>
Reinforce Al-Futtaim&rsquo;s service culture through regular coaching and communication of new offers, products, and marketing initiatives.<br>
<b>Training, Coaching &amp; Development</b><br>
Create a learning environment through regular side-by-side coaching and monthly one-on-one sessions.<br>
Conduct weekly team huddles and at least one formal team meeting per month to share key updates and improvement areas.<br>
Develop and communicate written action plans for employee improvement and monitor implementation progress.<br>
Share quality updates, business insights, and learning materials regularly to ensure consistent service excellence.<br>
<b>Reporting &amp; Continuous Improvement</b><br>
Prepare daily activity plans and ensure completion of assigned call lists and campaigns.<br>
Track and report on conversion rates, agent performance, and campaign effectiveness.<br>
Identify trends in service performance and propose corrective actions to improve team results.<br>
Liaise with supervisors and quality teams to align improvement efforts and address low performers.</p><p><br>
<b>
Required Skills to Be Successful</b></p>
<ul><li>Proven leadership and people management skills within a contact center or customer service environment.</li><li>Strong analytical and reporting abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to coach, mentor, and drive performance improvement.</li><li>Customer-centric mindset with a focus on continuous enhancement of service quality.</li></ul>
<p><b>
About the Team</b><br>
You will be part of the After Sales Customer Engagement team, reporting to the Supervisor &ndash; After Sales. The team operates in a fast-paced, performance-driven environment focused on enhancing customer satisfaction and service efficiency across Al-Futtaim Motors.</p>
<div><b>
What Equips You for the Role</b><br>
<ul><li>Minimum Diploma or Bachelor&rsquo;s degree in Business, Communication, or a related field.</li><li>Minimum 3 years of experience in customer service, contact center, or after-sales operations, with at least 1 year in a team leader or supervisory role.</li><li>Strong knowledge of call center systems, productivity monitoring, and reporting tools.</li><li>Experience within the automotive industry or related service sector preferred.</li></ul></div><p><b>
About Al-Futtaim Automotive</b><br>
A major division of the UAE-based Al-Futtaim Group of companies, <b>Al-Futtaim Automotive</b> is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.<br>
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.<br>
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.<br>
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.<br>
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. <b>This is Al-Futtaim Automotive and we empower talent to move forward.</b></p></div><p></p>

Team Leader

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We’re changing the way people think about customer care, and we need your help!
<br><br>
We’re looking for a Team Lead to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.
<br><br>
As Team Lead (French/English Bilingual), You Will…
<br><br>
<ul>
<li>Manage and supervise CSRs</li>
<li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li>
<li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li>
<li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li>
<li>Use critical thinking to develop solutions to improve business performance and partner success</li>
<li>Motivate teams through relationship building and real-time coaching</li>
<li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li>
<li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team/and or Workforce Management Team</li>
<li>Collaborate with other departments within the organization (HR, IT, etc) to properly resolve issues</li>
<li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li>
<li>Gain expert level knowledge on all partner products and promotions</li>
<li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li>
<li>Act as a role model and exemplify our 10 Things (cultural values)</li>
</ul>
As Team Lead (French/English Bilingual), You Have…
<br><br>
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Some post-secondary education or completion of a post-secondary degree with a major in Business (combination of education and work experience will also be considered)</li>
<li>Must be fluent in French and English, written and oral</li>
<li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li>
<li>Experience dealing with escalated issues in a contact center capacity</li>
<li>The ability to type 30 WPM with accuracy</li>
<li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li>
<li>The ability to use spreadsheet applications to maintain and develop operational reporting</li>
<li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li>
<li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li>
<li>The ability to work a variety of shifts, including days, evenings and holidays</li>
</ul>


Team Lead (French/English Bilingual)

Allstate Insurance

<div><p>At Allstate, great things happen when our people work together to protect families and their belongings from life&rsquo;s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers&rsquo; evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.</p><p></p><p><b>
Job Description</b></p>
Responsible for managing the operational workflow, coaching and developing frontline specialists, and promoting exceptional customer satisfaction to frontline specialists. Understands contact center metrics and implementation of strategic goals and processes.<p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities
</b></h3><ul><li>Handle stretch assignments designed to increase business acumen.
</li><li>Manages front-line employees by providing appropriate direction, coordinating unit activities, monitoring employee/unit performance, formulating and implementing action plans, recommending work procedures, and directing workflow.
</li><li>Conduct performance reviews, evaluates employee potential and recommends employee promotions, merit increases, or terminations.
</li><li>Anticipates workflow levels through effective planning and can adjust resources to ensure work is completed and unit goals are met.
</li><li>Establish/communicate job performance standards and work procedures.
</li><li>Creates a positive and satisfying work environment using recognition, empowerment, listening, valuing diversity, and acting as a role model for others.
</li><li>Serve as mentor leader to new leaders within respective business unit.
</li><li>Identify training needs, coordinates with Education/Training Division, and ensures completion of effective training.
</li><li>Interview applicants and recommend hire.
</li><li>Makes recommendations for process improvements and cost saving opportunities; executing key initiatives.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Education
</b></h3><ul><li>4 year Bachelors Degree (Preferred)
</li></ul><p></p><h3 class="jobSectionHeader"><b>Experience
</b></h3><ul><li>3 or more years of experience (Preferred)
</li></ul><p></p><h3 class="jobSectionHeader"><b>Supervisory Responsibilities
</b></h3><ul><li>This job has supervisory duties.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Education &amp; Experience (in lieu)
</b></h3><ul><li>In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
</li></ul><p></p><p><b>Primary Skills</b></p>
Call Center Management, Coaching, Customer Centricity, Customer Experience Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented<p></p><p><b>
Shift Time</b></p><p></p><p><b>
Recruiter Info</b></p>
Dipti Murudkar<p></p>
dsudh@allstate.com<p></p><p><b>
About Allstate</b></p><p><b>
Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.</b></p><p></p><p>
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization&rsquo;s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.</p><p></p><p>
Learn more about Allstate India here.</p></div><p></p>

Team leader Operations

Concentrix

<div>
 Job Title:
 <br/>
 <br/>
 Team Leader - Contact Center
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Contact Centre Team Leader, you&rsquo;ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
 <br/>
 <br/>
 <strong>
  Essential Functions / Core Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Manage the daily operations and admin as assigned but not limited to
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
  </li>
  <li>
   Actively involved on client calls and ensuring that updates are timely communicated to the team.
  </li>
  <li>
   Working with colleagues to effectively run the Contact Centre operation.
  </li>
  <li>
   Interviewing and hiring of appropriate candidates, as needed.
  </li>
  <li>
   Preparing reports and analyze data to self-understand and assist in management decisions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lead and motivate the team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Providing supervision and motivation of staff to foster competitive performance.
  </li>
  <li>
   Ensuring efficient and productive handling of inbound call volumes.
  </li>
  <li>
   Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
  </li>
  <li>
   Maintaining knowledge of all programs/projects the inbound unit supports.
  </li>
  <li>
   Assisting staff with questions pertaining to the products and services offered by the client.
  </li>
  <li>
   Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
  </li>
  <li>
   Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
  </li>
  <li>
   Fostering career advancement of the team members within the project or lateral movement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Manage performance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
  </li>
  <li>
   Set objectives and clearly communicate goals and targets that needs to be met every month.
  </li>
  <li>
   Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
  </li>
  <li>
   Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
  </li>
  <li>
   Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
  </li>
  <li>
   Assessing staff capabilities and identifying appropriate development and training opportunities.
  </li>
  <li>
   Setting the appropriate expectations of conduct and professionalism through example.
  </li>
  <li>
   Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
  </li>
  <li>
   Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Client Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively managing and strengthening relationship with the Client representative/s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  CANDIDATE PROFILE
  <br/>
  <br/>
 </strong>
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 <br/>
 <br/>
 <ul>
  <li>
   You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
  </li>
  <li>
   A bilingual English (B2+ level) and native Arabic speaker.
  </li>
  <li>
   Strong communication and interpersonal skills.
  </li>
  <li>
   Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
  </li>
  <li>
   You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
  </li>
  <li>
   Analytical, efficient and thorough.
  </li>
  <li>
   Proficiency with technology, especially computers, software applications, and phone systems.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 ARE Work-at-Home
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1581813
 </strong>
</div>


Team Leader - Contact Center

Southeast Community College

<p></p><div><div><div><div><div><div><div><div><div><div><b>Department</b></div> <div>Child Care Center
</div></div><br>
<div><div><b>Location</b></div> <div>Lincoln</div>
</div><br>
<div><div><b>Job Category</b></div> <div>Support Staff</div>
</div><br>
<div><div><b>Job Type</b></div> <div>PT</div>
</div><br>
<div><div><b>Posting Number</b></div> <div>01310</div>
</div><br>
<div><div><b>Position End Date
</b></div></div><br>
</div></div></div><div></div><div><div>Position Summary Information
</div><p></p><div><div><div><div><b>General Description of Position</b></div>
<div>Under the general direction and supervision of the Director, Child Development Center, the Child Development Center Aide performs the duties necessary to assist the Group Supervisor in planning and carrying on a developmental Child Care program that also provides a successful learning environment for the Early Childhood Education students. The major role of responsibility will be to carry out those duties, which involve the children at the Center. This is a part-time regular position.</div>
</div><br>
<div><div><b>Essential Functions</b></div>
<p>1. Work under Group Supervisor assisting in the carrying out of plans and teaching of appropriate educational programs, routines, activities, and experiences of children enrolled in the program.
<br>
2. Assist and cooperate with Group Supervisor, other staff, and students who are involved in teaching or supervision of the same group of children.
<br>
3. Assist the children enrolled in assigned program during employment hours, including classroom, halls, lunchroom, play areas (indoor and outdoor), and on field trips.
<br>
4. Cooperate with the Group Supervisor in any temporary reassignment necessary because of staff absences or changed attendance of children or in other ways necessary to maintain a quality program for all the children enrolled in the Center.
<br>
5. Cooperate with Early Childhood Education Instructors responsible for teaching, supervising, and evaluating students in laboratory.
<br>
6. Cooperate with other Center staff so that each can assume assigned responsibilities effectively.
<br>
7. Evaluate each child in assigned group and maintain records and other information regarding progress of children, which will be conveyed to parents during conferences.
<br>
8. Give input to Group Supervisors or lab Instructor on students.
<br>
9. Be responsible for maintaining general appearance of the classroom used and assist in maintaining cleanliness and appearance of other rooms (lunchroom, bathroom, etc.).
<br>
10. Be responsible for meeting Child/Teacher ratio in assigned areas.</p><br>
</div><br>
<div><div><b>Marginal Functions</b></div>
<p>na</p><br>
</div><br>
<div><div><b>Required Knowledge, Skills and Abilities</b></div>
<p>na</p><br>
</div><br>
<div><div><b>Minimum Qualifications</b></div>
<ul><li>Experience working with children.</li></ul>
</div><br>
<div><div><b>Desired Qualifications</b></div>
</div><br>
<div></div><div><div><b>Salary</b></div>
<div>$15.00 per hour</div>
</div><br>
<div><div><b>Benefits</b></div>
<div>Part-time regular employees are eligible to participate in the TIAA retirement plan through a Roth, SRA, or 457(B) account, with no match provided by the College. Additionally, part-time regular employees may enroll in the group vision plan through employee-paid premiums</div>
</div><br>
<div><div><b>Schedule</b></div>
<div>Normal hours of work for this part-time regular position are scheduled by the College generally Monday through Friday, based on a 29-hour workweek, based on a 260-day work calendar. Scheduled special activities, emergencies, or temporary schedule changes may require hours outside of the regular workday or workweek.</div>
</div><br>
</div></div></div><div><div>Posting Detail Information
<p>Please be advised that Southeast Community College will require a Criminal History Background Check prior to final offer.</p>
</div><div><div><div><div><b>Open Date</b></div> <div>05/18/2023</div>
</div><br>
<div><div><b>Close Date</b></div>
</div><br>
<div></div><div><div><b>Open Until Filled</b></div> <div>Yes</div>
</div><br>
<div><div><b>Special Instructions to Applicants</b></div>
<div>This position is open on an as-needed basis. Applications will remain in the open pool, and applicants will be contacted based on the department&rsquo;s needs at the time of submission. If accommodation or assistance is needed to complete an application, contact Human Resources at 402-323-3407.</div></div></div></div></div></div></div></div></div></div><p></p>

Aide - Child Development Center - PT

Search 10000+ Contact center supervisor jobs near you this October. New roles added regularly across leading industries. Apply today.