contact center team lead

DataPath, Inc.

<p><b>Role Summary</b></p><p>The Contact Center Supervisor is responsible for overseeing daily contact center operations, ensuring service levels, quality standards, compliance requirements, and participant experience expectations are consistently met. This role directly supervises Contact Center Representatives and serves as the primary escalation point for complex participant and employer inquiries.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise on-shore Contact Center Representatives (CSRs) and support day-to-day activities of on-shore and off-shore CSRs handling calls and emails related to HSAs, FSAs, HRAs, COBRA, and other benefit plans.</li><li>Monitor and manage performance metrics including AHT, accuracy, quality scores, call volume, and SLA adherence.</li><li>Conduct call listening, email reviews, and quality audits for coaching, training, and performance management purposes.</li><li>Handle escalated participant and employer issues requiring advanced knowledge or judgment.</li><li>Support workforce planning, scheduling, coverage management, and workload balancing.</li><li>Ensure adherence to scripts, SOPs, HIPAA requirements, and IRS regulations.</li><li>Attend all Product Enhancement review meetings to identify impacts to processes supported by team and make appropriate updates to procedures, workflows, etc.Partner with Training, Product, and Operations leadership to improve processes, tools, and customer experience.</li><li>Serve as back-up to the Client Operations Supervisor</li><li>Other duties as assigned</li></ul><p><b>Required Qualifications</b></p><ul><li>3-5 years of contact center or customer service operations experience.</li><li>Prior supervisory or team lead experience strongly preferred.</li><li>Strong coaching, communication, and documentation skills.</li><li>Comfort working with performance metrics and operational reporting.</li><li>Must be able to pass a background check.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>College coursework or degree in business, healthcare, accounting, or a related field.</li><li>Working knowledge of FSAs, HSAs, HRAs, COBRA, and other pre-tax benefit plans.</li><li>Familiarity with HIPAA compliance and IRS regulations.</li></ul><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>call center supervisor: 3 years (Preferred)</li></ul><p>Work Location: Remote</p>

Contact Center Supervisor

SAMALAH CORP.,

<p><b>Summary Overview</b><br/>Lead a team of call center agents to deliver high-quality customer service, meet KPIs, and improve operational performance.</p><p><b>Key Responsibilities</b></p><ul><li>Supervise daily team activities: scheduling, shift allocation, attendance and performance monitoring.</li><li>Coach, mentor and develop agents; conduct 1:1s, performance reviews and deliver training sessions.</li><li>Monitor call quality, handle escalations, and ensure adherence to scripts, SLAs and customer service standards.</li><li>Track and report KPIs (AHT, FCR, CSAT, ASA, occupancy); implement improvement plans to meet targets.</li><li>Manage workforce planning and forecasting; optimize staffing to meet service levels.</li><li>Coordinate with QA, workforce management, training and operations to implement process changes.</li><li>Handle complex customer issues and serve as escalation point for frontline agents.</li><li>Prepare daily/weekly/monthly reports and present performance insights to management.</li><li>Support hiring, onboarding and induction of new agents.</li><li>Promote a positive team culture, recognize achievements and manage disciplinary actions when needed.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree or equivalent experience.</li><li>2&ndash;4 years call center experience with at least 1 year in a supervisory/team lead role.</li><li>Strong knowledge of call center KPIs, CRM systems (Zendesk, Salesforce Service Cloud, Freshdesk), and telephony platforms.</li><li>Excellent communication, coaching and problem-solving skills.</li><li>Ability to work flexible shifts and manage high-volume periods.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in BPO, telco, banking or e-commerce contact centers.</li><li>Familiarity with workforce management tools, QA frameworks and customer feedback analysis.</li><li>Arabic language skills and experience working in Doha/GCC.</li></ul><p>نوع الوظيفة: دائم</p><p>الراتب المدفوع: QAR١٨٫٠٠&nbsp;لكل ساعة</p><p>موقع العمل: بشكل شخصي</p>

Call Center Team Lead

BRIGHT SOLUTIONS

<p>Job Title: Call Center Agent &ndash; Lead Generation (US Campaign)</p><p><b>Number of Positions: 2</b></p><p>We are hiring experienced Call Center Agents for a US-based lead generation campaign. If you have strong communication skills and confidence in English, we&rsquo;d love to hear from you.</p><p><b>Job Responsibilities:</b></p><p>Make outbound calls for US-based lead generation campaigns</p><p>Communicate clearly and professionally with potential clients.</p><p>Maintain accurate call records</p><p>Meet daily and monthly performance targets. Demonstrate excellent typing speed, along with strong keyboard and mouse control.</p><p><b>Working Hours (Pakistan Time):</b></p><p>November to March: 8:00 PM &ndash; 4:00 AM</p><p>March to November: 7:00 PM &ndash; 3:00 AM</p><p>(US Central Time: 9:00 AM &ndash; 5:00 PM)</p><p><b>Salary Range:</b></p><p>PKR 40,000 &ndash; 65,000 (based on experience and performance)</p><p><b>Requirements:</b></p><p>Prior experience in call center / lead generation (mandatory)</p><p>Excellent spoken and written English</p><p>Strong communication and persuasion skills</p><p>Self-motivated and target-oriented</p><p>Ability to work well in a team environment</p><p><b>Training:</b></p><p>Complete training will be provided.</p><p><b>How to Apply:</b></p><p>Interested candidates can apply by sending their CV.</p><p>Male Female both can Apply.</p><p>Female pick &amp; drop provided by Company.</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs40,000.00 - Rs65,000.00 per month</p><p>Work Location: In person</p>

Call Center Agent – Calling Lead Generation (US Campaign)

The Home Depot

<div>
 Req174647
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 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. They contribute to the overall success and profitability of the contact center by ensuring that assigned team meet and/or exceed department goals and objectives. They are accountable for the direct supervision of the work activities of others; this includes personnel issues-including selection, termination, performance appraisal and professional development of subordinates. The Contact Center Supervisor leads a team of associates in executing strategies and objects set forth by management and is responsible for recruiting, hiring, training and managing customer service associates to achieve department and position goals. Incumbent should be self-motivated and able to motivate others to work as a team. The Contact Center Supervisor must be able to effectively communicate verbally and in writing with all internal and external stakeholders.
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  Key Responsibilities
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   50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a contact center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, monitoring associate productivity and service levels for quality; ensuring proper associate scheduling; Leads by example the execution of strategies, objectives, and specific goals set forth by management to ensure internal and external customer needs are met
  </li>
  <li>
   20% Drives Engagement - Supports the building and developing of an effective and high performance, team through training, coaching and development; Provides hands on daily coaching in order to improve and maintain team performance and is directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports; Leads and directs in a manner that inspires
  </li>
  <li>
   15% Drives Results - Maintains statistics for individual direct reports, analyzes
  </li>
  <li>
   department results, troubleshoots operational problems and completes team reports as required; Works with contact center managers to identify operational improvements, identify opportunities for contact center efficiency and interdepartmental partnership
  </li>
  <li>
   15% Manages Conflict - Identifies and analyzes escalated problems and provides guidance to direct reports for resolution; Serves as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction; Answers front line customer inquiries
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  Direct Manager/Direct Reports
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   This position typically reports to Contact Center Manager
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   This position has 6+ Direct Reports
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  Travel Requirements
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   No travel required.
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  Physical Requirements
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   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
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  Working Conditions
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   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
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  Minimum Qualifications
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   Must be eighteen years of age or older.
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   Must be legally permitted to work in the United States.
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  Preferred Qualifications
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  <li>
   Working knowledge of Microsoft Office Suite
  </li>
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   Working knowledge of Tableau
  </li>
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   Working knowledge of presentation software (e.g., Microsoft PowerPoint)
  </li>
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   Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
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   1+ year of previous leadership experience
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  Minimum Education
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   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
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  Preferred Education
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   No additional education
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  Minimum Years Of Work Experience
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   1
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  Preferred Years Of Work Experience
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   No additional years of experience
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  Minimum Leadership Experience
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   None
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  Preferred Leadership Experience
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   None
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  Certifications
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   None
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  Competencies
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   Action Oriented
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   Collaborates
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   Drives Engagement
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   Communicates Effectively
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   Customer Focus
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   Drives Results
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</div>


Inside Sales Support Supervisor - South Florida

Union Developers (Pvt.) Ltd

<p><b>Job Title:</b> Call Center Lead &ndash; Union Developers</p><p><b>Location:</b> [Insert Location]<br/><b>Company:</b> Union Developers</p><p><b>Job Type:</b> Full-Time</p><p><b>About Us:</b><br/>Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated <b>Call Center Lead</b> to manage and elevate our customer engagement operations.</p><p><b>Key Responsibilities:</b></p><ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul><p><b>Requirements:</b></p><ul><li><b>5&ndash;10 years of experience in call center operations (required)</b></li><li><b>Experience with a renowned call center (e.g., Ibex) is highly preferred</b></li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul><p>Work Location: In person</p>

Call Center Lead

bankfab

<div><div>Job Description</div>
<div>
<p><b>General functional responsibilities:
</b></p><ul><li>Provide visionary leadership to cross-functional technology teams, fostering a culture of innovation and agility.
</li><li>Continuously benchmark against industry best practices and emerging technologies to maintain competitive advantage.
</li><li>Ensure robust IT governance, risk management, and compliance with internal and external regulations
</li><li>Foster collaboration with enterprise architecture, security, infrastructure, and other IT domains.
</li>Track and report on key scorecards indicators (KPIs) including Audit and RISK items.<br>
<li>
<br>
</li></ul><p><b>Role specific responsibilities:
</b></p><ul><li>Lead the strategy, design, and delivery of all Contact Center Technology platforms including Voice Video and Chat
</li><li>Ensure seamless integration of Contact Center Technology Platform with core banking systems, digital channels, and customer data platforms.
</li><li>Oversee the modernization and transformation of legacy systems to cloud-native or hybrid architectures.
</li><li>Drive the implementation of omnichannel capabilities to enable consistent and personalized customer interactions.
</li><li><p>Collaborate with business units to define platform requirements, prioritize enhancements, and deliver value-driven solutions.<br>
<br>
</p><p><b>Core competencies required (Exp Overall : 12+ Years, Banking 8+ Years):
</b></p></li><li>Customer Engagement Technology Expertise: Deep knowledge of contact center technologies.
</li><li>Omnichannel Integration: Ability to design and manage integrated customer journeys across physical and digital touchpoints.
</li><li>Platform Architecture &amp; Scalability: Experience in building scalable, resilient, and secure Contact Center Technology.
</li><li>Vendor &amp; Partner Management: Strong experience in managing third-party technology providers and service integrators.
</li><li>Leadership &amp; Collaboration: Strong leadership, communication, and stakeholder management skills across business and IT functions.</li></ul></div></div>
<br><div><div>Responsibilities</div></div><div></div>
<br><div><div>Qualifications</div></div><div></div>
<br><div><div>About Us</div>
<div><div><b>About Us:<br>
</b></div><div></div><br>
<div>First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.<br>
</div><div></div><br>
<div><b>Life at FAB:<br>
</b></div><div></div><br>
<div>Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to &quot;Grow Stronger.&quot; We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization<br>
</div><div></div><br>
<div><b>Career Development:<br>
</b></div><div></div><br>
<div>FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.<br>
</div><div></div><br>
<div><b>Our Values:<br>
</b></div><div></div><br>
<div>At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.<br>
</div><div></div><br>
<div>Join our team and be part of a journey to shape the future of banking.</div></div></div><div></div>

Senior Lead, Contact Center Tech (Voice, Video & Chat) - Emiratised Role

TopDog Law

<div><h2 class="jobSectionHeader"><b>The Opportunity: Join TopDog Law and Build Something Meaningful</b></h2><p>
This role is an opportunity to:</p><ul><li>
Join a rapidly growing national firm at a formative stage</li><li>
Make a visible, measurable impact on a rapidly growing business</li><li>
Grow your skills, responsibility, and influence as the firm scales</li><li>
Work alongside high-caliber, mission-driven teammates who care deeply about doing great work</li></ul><p>
We are looking for people who don&rsquo;t just want a job, they want purpose and impact.</p><h2 class="jobSectionHeader"><b><br>
What You&rsquo;ll Do</b></h2><p><b>
Platform Ownership &amp; Administration</b></p><p>
Serve as primary administrator for Genesys Cloud CX</p><ul><li>
Design, configure, and maintain:</li><li><div><ul><li>
Architect flows (IVR, routing logic, call flows)</li><li>
Skills-based routing and queue strategy</li><li>
DID strategy and call routing design</li><li>
Outbound campaigns and dialer configuration</li><li>
Messaging (SMS, web chat, email, social)</li><li>
Manage user provisioning, roles, permissions, and security settings.</li><li><div><ul><li>
Maintain system documentation and change logs.</li></ul></div></li></ul></div></li></ul><p><b>
Contact Strategy &amp; Routing Optimization</b></p><p>
Partner closely with Operations, Workforce Management, and Leadership to optimize contact center performance.</p><ul><li>
Designing routing strategies that support business priorities</li><li><div><ul><li>
Conversion Rates</li><li>
Service levels</li><li>
Occupancy</li><li>
Queue performance</li><li>
Abandonment rates</li></ul></div></li><li>
Design routing logic aligned with business priorities (e.g., catastrophic cases, language-based routing, escalation logic).</li><li>
Implement test-and-learn frameworks for IVR and routing improvements.</li></ul><p><b>
Integrations &amp; Systems Architecture</b></p><p>
Own and maintain integrations between Genesys Cloud CX and enterprise platforms, including:</p><ul><li>
Salesforce (Service Cloud and CRM integrations)</li><li>
Marketing platforms</li><li>
Case management systems (e.g., Filevine)</li><li>
SMS providers and other third-party vendors</li></ul><p><b>
Responsibilities include:</b></p><ul><li>
Supporting API-based integrations and webhook configurations</li><li>
Partnering with internal IT teams and implementation vendors on system enhancements</li><li>
Ensuring reliability and scalability of the platform architecture</li></ul><p><b>
AI &amp; Automation</b></p><ul><li>
Configure and manage:</li><li><div><ul><li>
Agent Assist tools</li><li>
AI routing</li><li>
Speech and text analytics</li><li>
Journey orchestration</li></ul></div></li><li>
Identify automation opportunities to reduce handle time and improve CX.</li></ul><p><b>
Compliance &amp; Risk Management</b></p><ul><li>
Ensure TCPA, HIPAA/PII, and industry compliance within routing and recording configurations.</li><li>
Maintain call recording policies and retention settings.</li><li>
Support audit and legal review requests.</li></ul><p><b>
Reporting &amp; Analytics</b></p><ul><li>
Build and maintain Genesys dashboards</li><li>
Support executive reporting needs.</li><li>
Partner with Data Engineering to ensure seamless integration between Genesys and our internal data warehouse.</li><li>
Partner with BI teams for data extraction and warehouse feeds.</li><li>
Identifying opportunities to improve systems, processes, or outcomes&mdash;not just following existing playbooks</li></ul><p>
At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.</p><h2 class="jobSectionHeader"><b>
How This Role Drives the Business</b></h2><p>
We are seeking a highly skilled and strategic lead, Contact Strategy Platforms to implement, administer, and continuously optimize our Genesys Cloud CX platform and our Salesforce omnichannel messaging environment (Twilio).</p><p></p><p><br>
This role is responsible for the architecture, configuration, performance, and ongoing improvement of our contact center technology ecosystem, including voice, digital channels, AI capabilities, and integrations with Salesforce and other enterprise systems.</p><p></p><p><br>
The lead will serve as the technical owner of our contact strategy platforms (CCaaS and UCaaS) and act as a strategic advisor to Operations, Workforce Management, Quality, Marketing, and Executive Leadership.</p><p></p><p><br>
This is a mission-critical role supporting a rapidly scaling, multi-site, omnichannel contact center environment.</p><p></p><p><br>
This role is critical to our success because it:</p><ul><li>
Directly impacts [clients / revenue / case outcomes / team efficiency]</li><li>
Supports speed, quality, and consistency as we scale</li><li>
Helps protect and elevate the TopDog Law brand and client experience</li><li>
Strengthens the foundation needed to grow responsibly and sustainably</li></ul><h2 class="jobSectionHeader"><b>
What Success Looks Like</b></h2><p>
Within your first 6&ndash;12 months, success in this role looks like:</p><ul><li>
You consistently deliver on commitments with minimal oversight</li><li>
You proactively identify issues and propose solutions</li><li>
Your work raises the bar for quality, clarity, and follow-through</li><li>
You are viewed as a reliable, trusted partner by teammates and leaders</li><li>
You contribute positively to team energy, morale, and momentum</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><p><b>
Required:</b></p><ul><li>
5+ years of hands-on administration and architecture experience with Genesys Cloud CX in a production contact center environment.</li><li>
Deep expertise designing and maintaining Architect flows, including IVR logic, advanced routing strategies, error handling, data actions, and flow optimization.</li><li>
Proven experience building and managing complex routing strategies, including skills-based routing, priority routing, overflow strategies, and multi-queue environments.</li><li>
Experience configuring and managing outbound dialing campaigns, including campaign management, contact list strategy, pacing modes, compliance settings, and performance optimization.</li><li>
Strong experience integrating Genesys Cloud CX with Salesforce or other CRM platforms, including screen pops, data actions, API integrations, and workflow automation.</li><li>
Experience administering omnichannel contact center environments, including voice, SMS, chat, and email routing.</li><li>
Strong working knowledge of contact center operations and performance metrics, including Service Level, Occupancy, AHT, Abandonment Rate, and Workforce Management principles.</li><li>
Working knowledge of API integrations, webhooks, and third-party platform integrations.</li><li>
Demonstrated ability to partner with operations, workforce management, and executive leadership to translate business requirements into technical contact routing strategies.</li></ul><h3 class="jobSectionHeader"><b>
Nice to Have:</b></h3><ul><li>
Genesys Cloud CX Certification (Professional or Architect level preferred)</li><li>
Experience implementing AI-driven contact center capabilities, such as Agent Assist, AI routing, speech analytics, or journey orchestration</li><li>
Experience working in regulated environments (legal, healthcare, finance)</li><li>
Experience with Salesforce Service Cloud integrations</li><li>
Experience with data warehouse integrations and BI reporting environments</li><li>
Strong communication skills&mdash;written and verbal</li><li>
Ability to think critically, prioritize effectively, and execute with speed</li></ul><ul><li>
Experience in a fast-growing or high-volume environment</li><li>
Comfort with ambiguity and evolving systems</li><li>
Experience in legal, professional services, or client-centric organizations</li></ul><h2 class="jobSectionHeader"><b>
About TopDog Law</b></h2><p>
TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.</p><p>
We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we&rsquo;re assembling the team that will take it to the next level.</p><p>
If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you&rsquo;ll feel right at home here.</p><p></p><p><b><br>
Our Story</b></p><p>
TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.</p><p>
Over the past three years, we&rsquo;ve grown 2&ndash;3x year over year, setting a new standard on the marketing side of the personal injury space and proving what&rsquo;s possible when strategy, speed, and execution align. Now, we&rsquo;re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.</p><p>
We are intentionally building the infrastructure, systems, and teams needed to scale at a national level&mdash;without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.</p><h2 class="jobSectionHeader"><b>
Who Thrives Here</b></h2><p>
We don&rsquo;t hire based on resumes alone. We hire for competence, character, and mindset.</p><p>
You will thrive at TopDog Law if you:</p><h3 class="jobSectionHeader"><b>
Embrace Change</b></h3><ul><li>
You have a growth mindset and seek continuous improvement</li><li>
You welcome feedback and adapt quickly</li><li>
You ask &ldquo;What&rsquo;s next?&rdquo; rather than &ldquo;That&rsquo;s not my job&rdquo;</li></ul><h3 class="jobSectionHeader"><b>
Are Committed to the Organization</b></h3><ul><li>
You care deeply about doing great work</li><li>
You have your teammates&rsquo; backs</li><li>
You&rsquo;re here to build something meaningful and long-lasting</li></ul><h3 class="jobSectionHeader"><b>
Bring an Upbeat, No-Ego Energy</b></h3><ul><li>
You show up positive, professional, and solutions-oriented</li><li>
You enjoy the work and respect the people around you</li><li>
You leave drama, negativity, and ego at the door</li></ul><h3 class="jobSectionHeader"><b>
Take Ownership</b></h3><ul><li>
You do what you say you&rsquo;ll do</li><li>
You follow through and communicate early when something&rsquo;s off track</li><li>
You treat the business like it&rsquo;s yours</li></ul><h2 class="jobSectionHeader"><b>
Fast &amp; Hungry</b></h2><ul><li>
You move with urgency and sound judgment</li><li>
You prioritize progress over perfection</li><li>
You thrive in fast-paced, high-expectation environments</li><li>
You seek feedback, stretch assignments, and more responsibility</li><li>
You&rsquo;re motivated by growth, impact, and building something bigger than yourself</li></ul><h2 class="jobSectionHeader"><b>
Why TopDog Law</b></h2><ul><li>
Real growth: As the firm grows, so do opportunities for advancement and leadership</li><li>
High standards, real support: Clear expectations, coaching, and accountability</li><li>
Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity</li><li>
Meaningful work: Helping people through some of the hardest moments of their lives</li></ul><h2 class="jobSectionHeader"><b>
Ready to Build With Us?</b></h2><p>
If you&rsquo;re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we&rsquo;d love to hear from you.</p><p>
Apply today and help shape the future of TopDog Law.</p><b><br>
The pay range for this role is:</b><br>
90,000 - 110,000 USD per year(Remote (United States))</div>

Contact Center Platform Lead

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