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contact center technical business analyst

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about leveraging technology, automation, and data insights to create world&#8209;class customer experiences? 
We are seeking a passionate individual to lead the development and execution of our technology strategy focused on guest experience enhancement, agent productivity, and robotic process automation (RPA) systems. 
You'll analyse and redesign contact center and digital processes, identify automation opportunities, and introduce AI&#8209;driven solutions that streamline workflows, reduce friction, and elevate engagement. 
Naturally, you will collaborate closely with cross&#8209;functional teams across Product, IT, Operations, and Guest Experience, while ensuring that technology directly contributes to improved service efficiency and guest satisfaction. 
All while guiding the implementation of RPA and AI use cases, overseeing system testing and deployment, and translating operational data into actionable insights that drive measurable improvements. 
Beyond technology execution, you will act as a guardian of guest experience by ensuring seamless support journeys, maintaining data&#8209;privacy standards, and safeguarding RX's reputation for excellence. 
Be the catalyst that turns smart technology into unforgettable customer moments!
About You:

Degree qualified, you will demonstrate at least 3 years of professional experience as a Technical Business Analyst, with a proven track record in contact center operations, RPA implementation, and customer experience transformation. 
You are expected to possess a strong understanding of RPA and AI technologies such as UiPath or Automation Anywhere and are confident designing and implementing automation solutions within high&#8209;volume digital environments. 
We'd love to hear from you even more if you are proficient in data&#8209;analysis tools, and constantly exploring emerging technologies that enhance performance. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Contact Center Technical Business Analyst

Innovative Solutions

<div><h3 class="jobSectionHeader">Company Description</h3>
Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC, established in 2003 and headquartered in Riyadh, with operations in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our mission is to &lsquo;Bring Trust to Cyberspace&rsquo; and ensure &lsquo;Your Business, Secured&rsquo;. We offer comprehensive Cybersecurity Solutions and Services that include Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.<h3 class="jobSectionHeader">
Role Description</h3>
The SOC Analyst - Level 2 position at Innovative Solutions plays a pivotal role in our Security Operations Center (SOC). In this capacity, you will be tasked with monitoring security events, analyzing incidents, and implementing advanced response strategies to protect our clients' networks. Your expertise will guide incident response activities, enabling the identification and remediation of security threats effectively.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Conduct thorough analysis and investigation of security alerts and incidents.</li>
<li>Coordinate response actions and lead efforts on high-priority security incidents.</li>
<li>Utilize SIEM tools for threat detection and incident management.</li>
<li>Assist in the development of detection rules and incident response playbooks.</li>
<li>Provide mentorship and training to SOC Level 1 analysts.</li>
<li>Continuously evaluate and improve SOC processes and tools.</li>
<li>Collaborate with internal stakeholders and provide security recommendations based on analysis.</li>
</ul>Requirements<ul><li>
Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.</li></ul><ul>
<li>A minimum of 2-4 years of experience in a SOC analyst role or similar position.</li>
<li>In-depth understanding of security technologies including SIEM, IDS/IPS, endpoint detection, and response tools.</li>
<li>Certifications such as Security+, CEH, or similar cybersecurity qualifications are advantageous.</li>
</ul>
Benefits<ul>
<li>Comprehensive training and development programs.</li>
<li>Opportunity for career growth and advancement.</li>
<li>Friendly and supportive work environment.</li></ul></div>

Security Operation Center Analyst - L2

Fraud Analyst

CommScope

<div>In our &lsquo;always on&rsquo; world, we believe it&rsquo;s essential to have a genuine connection with the work you do. 
CommScope is a global leader in IT infrastructure solutions, renowned for its innovative structured cabling technologies. We empower Building &amp; Campus, Broadband, and Data Center to thrive in an increasingly connected world. 
Our Data Center (DC) business, encompassing Multi-Tenant DC, Hyperscale, AI DC, Cloud, Central Office, and Enterprise DC, is at the forefront of supporting the explosive growth driven by cloud computing and Generative AI. 
CommScope is looking for a strategic and driven Data Center Marketing &amp; Channel Manager &ndash; MEA Region to own the go-to-market strategy, partner ecosystem development, and demand generation programs, working closely with sales, technical teams, and global marketing to accelerate market penetration and channel performance. 
This is a pivotal position, preferably based in a key hub such as Riyadh or Dubai, at the intersection of solution marketing, partner enablement, and revenue acceleration, requiring a deep understanding of data center infrastructure trends, strong channel management expertise, and the ability to execute high-impact marketing programs that drive measurable results. 
HOW YOU'LL HELP US CONNECT THE WORLD: 
This role focuses on driving marketing strategy and execution across MEA to support data center business growth. It involves creating region-specific plans, increasing brand visibility through campaigns and thought leadership, and managing integrated programs targeting key audiences. The position also oversees budget allocation to ensure effective use of resources.
A key responsibility is developing and enabling a strong partner ecosystem, including distributors and system integrators. This includes training, certification, co-marketing, and incentive programs to boost partner performance and alignment with business goals.
The role leads demand generation efforts to deliver qualified leads and support strategic deals through account-based marketing. It works closely with sales to identify growth opportunities and competitive plays.
Additionally, the role monitors market trends, competitor activity, and regulatory changes to inform strategy and provide feedback to product teams, contributing to pricing and solution positioning aligned with global objectives. 
REQUIRED QUALIFICATIONS FOR CONSIDERATION: 
<ul><li>
Bachelor&rsquo;s degree in marketing, Business Administration, or a related field (MBA preferred).</li><li>
3+ years of experience in marketing and/or channel management, preferably within ICT infrastructure solutions.</li><li>
Proven track record in MEA channel development, partner enablement, and demand generation.</li><li>
Strong understanding of data center infrastructure trends (structured cabling, connectivity, DCIM, power, cooling).</li><li>
Experience managing multi-country marketing programs with diverse cultural and regulatory landscapes.</li><li>
Exceptional stakeholder management and ability to work across sales, technical, global marketing, and operations teams.</li><li>
Strong analytical skills with proficiency in CRM/marketing automation tools (Salesforce, Eloqua, etc.).</li><li>
Fluent in English and Arabic mandatory, French is a plus.</li></ul> 
Why CommScope: 
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next&hellip;..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope&rsquo;s accommodation process and EEO policy</div>

Marketing Manager - MEA

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Care Representative | MAF LifeStyle | Customer Care
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
 </li>
 <li>
 Process all customer requests accurately and efficiently.
 </li>
 <li>
 Focus on meeting the customer&rsquo;s expectations by utilizing all resolution options, as outlined in the company customer service standards.
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates.
 </li>
 <li>
 Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
 </li>
 <li>
 Ensure all customers are provided gracious, quick and efficient service
 </li>
 <li>
 Communicate pertinent information to all Contact Center associates.
 </li>
 <li>
 Communicate effectively and efficiently with all company associates and business contacts.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 3 to 4 years customer experience
 </li>
 <li>
 Excellent to Fluent English
 </li>
 <li>
 Communication Skills
 </li>
 <li>
 Teamplayer is required
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Care Representative

ريناد المجد

Joining [RMG Co.] means becoming part of a diverse and inclusive team dedicated to delivering high-quality solutions and exceeding client expectations. With a focus on innovation, integrity, and excellence, we empower our employees to unleash their full potential and achieve professional growth and success.Our company is looking for a talented and experienced Business Analyst specializing in IT to join our dynamic team.Job Responsibilities:Define configuration specifications and business analysis requirementsPerform quality assuranceDefine reporting and alerting requirementsOwn and develop relationship with partners, working with them to optimize and enhance our integration Help design, document and maintain system processesReport on common sources of technical issues or questions and make recommendations to product team Communicate key insights and findings to product teamConstantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customerJob Requirements:kindly note the the position is Hybrid on Egypt - cairo Previous experience in Business / Systems AnalysisA degree in IT / Computer ScienceAt Least 2 years of Experience as a business analyst.Proven experience in eliciting requirementsExperience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.Solid experience in writing SQL queriesBasic knowledge in generating process documentation.Strong written and verbal communication skills including technical writing skills.<ul><li>Proficiency in Python or C#.</li><li>Experience with FastAPI or ASP.NET Core.</li><li>Strong experience building and maintaining RESTful APIs.</li><li>Deep knowledge of SQL and NoSQL DBs (Postgres, MongoDB, etc.).</li><li>Experience implementing SSO/OAuth2.0 and RBAC.</li><li>Familiarity with Git and common version control workflows. Backend Developer</li></ul>Nice-to-have<ul><li>Experience with Kafka or RabbitMQ (event-driven architectures).</li><li>Experience with containerization (Docker) and orchestration (K8s).</li><li>Experience working in Agile (SCRUM/Kanban).</li><li>Prior exposure to Agentic AI projects or video-conferencing features.</li></ul>*Job Type: Full-timePay: From &#65020;1.00 per monthAbility to commute/relocate:<ul><li>&#1575;&#1604;&#1585;&#1610;&#1575;&#1590;: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your notice period in days ?</li><li>What is your salary expectation ?</li><li>the position is Hybrid on Cairo is it suitable for you ?</li></ul>Experience:<ul><li>Business analyst: 2 years (Required)</li></ul>

Business analyst

Rawaj - Human Capital Management

<div>Leverage your expertise and join a pioneering team of a leader in the home improvement retail sector, operating as the largest total home solution superstore in the Kingdom of Saudi Arabia and a key distributor of Ace Hardware globally.
The WM Systems Analyst plays a key role in bridging Operations and IT to ensure that warehouse management and logistics systems operate efficiently and align with business objectives. The role focuses on maintaining, supporting, and enhancing WMS and ERP applications to drive operational performance and streamline daily activities across distribution centers. Working closely with cross-functional teams, the analyst identifies opportunities for process improvement, implements system enhancements, and provides guidance and technical support to ensure seamless system performance and user adoption.<div> 
Key Accountabilities: 
 
<ul><li>Provide daily functional and technical support for Warehouse Management Systems (WMS) and ERP-related applications.</li><li>Monitor system performance, troubleshoot operational issues, and ensure effective resolution in coordination with IT infrastructure teams.</li><li>Conduct system analyses and root cause investigations to enhance operational reliability and efficiency.</li><li>Collaborate with warehouse, logistics, and supply chain departments to ensure business requirements are accurately captured and reflected in system configurations.</li><li>Configure, test, and maintain system parameters, workflows, and master data to align with business operations.</li></ul></div><div>
Knowledge, Skills, and Experience 
We are Looking for: 
 
<ul><li>Bachelor&rsquo;s degree in Information Technology, Supply Chain Management, Industrial Engineering, or a related field.</li><li>4&ndash;6 years of experience in warehouse or logistics systems support and administration.</li><li>Hands-on experience in WMS platforms (Infor WMS, SAP EWM, or similar) including configuration and functional support.</li><li>Strong understanding of warehouse operations and physical inventory management processes.</li><li>Familiarity with ERP systems, barcode technologies, and warehouse automation tools.</li><li>Knowledge of integration mechanisms such as IDocs, APIs, and RFCs.</li><li>Proficiency in SQL, reporting, and data analytics tools.</li><li>Proficient in MS Office, Visio, and collaboration tools (e.g., JIRA, Smartsheet).</li><li>Fluent in English; Arabic proficiency is an asset.</li></ul></div></div>

Warehouse Management System Analyst | Retail

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