contact centre supervisor

Northwest Bank

<div>NY0705 NY Region Business Office 
Job Description
The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team.
The Supervisor oversees day-to-day operations of the Contact Center Customer Support and Loan Support teams through all delivery channels. The Supervisor will help train and motivate their team as they answer questions, handle complaints and provide support to internal and external customers. This position assists management with development, analysis, and implementation of training, and reward and recognition programs to help to assure that the level of customer service meets or exceeds customer expectations.
Essential Functions<ul><li>Supervise department performance and ensure that the level of support meets or exceeds established service levels. Provide excellent customer service and demonstrate high level of listening skills</li><li>Provide real time management support within the Contact Center.</li><li>Provide daily direction and communication to Contact Center Specialists to ensure all client interactions are answered in a timely manner</li><li>Conduct weekly/ bi-weekly coaching sessions and monthly team meetings with team members designed to enhance their skills.</li><li>Complete quality reviews of written payoffs processed by the team.</li><li>Regularly reviews team members performance ensuring proper management of service levels and other performance standards are being met.</li><li>Contribute to the setting of goals and targets for the Contact Center.</li><li>Complete monthly call monitoring for all types of interactions to ensure consistency and compliance standards are met.</li><li>Provides support and collaboration with leadership team for innovations and continuously identify opportunities for operational, employee and customer improvement.</li><li>Provide real time management support within the Contact Center</li><li>Ensure all Contact Center Specialists have appropriate training and other resources to perform their jobs and complete trainings in a timely manner</li><li>Respond to and resolve employee matters expressed by team members</li><li>Provide on-the-floor support to Contact Center Specialists</li><li>Take escalated customer calls</li><li>Identify and resolve complex customer service issues impacting the Contact Center or clientscomplex customer service issues impacting the Contact Center or clients</li><li>Create and maintain a high-quality work environment</li><li>Address disciplinary and/or performance problems according to policy</li><li>Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their Contact Center Specialists</li><li>Create and maintain a high-quality work environment</li><li>Address disciplinary and/or performance problems according to policy</li><li>Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their teams are met</li><li>Ensure reduction of errors and minimize losses</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li><li>Complete other duties and special projects as requested by management</li></ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree in Business, Finance or related subject or equivalent experience preferred
Work Experience
2 - 6 years Supervisory experience preferred or 3-5 years Customer service, contact center or relevant experience preferred
1 year banking experience preferred or 1 year technical background preferred
General Supervisory/Manager Knowledge, Skills, and Abilities<ul><li>Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches</li><li>Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest&rsquo;s strategic plans</li><li>Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion</li><li>Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning</li><li>Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience</li><li>Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information</li><li>Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required</li><li>Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters</li></ul>
Additional Knowledge, Skills and Abilities
Leadership and coaching techniques to build high performing teams
Knowledge of regulatory and compliance issues / standards
Knowledge of all technology and support systems
Knowledge of telephone operating system
The pay range for this position is generally $63,300 - $75,000 per year. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available. 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Contact Center Supervisor

Golden 1 Credit Union

TITLE: SUP - CONTACT CENTER
 STATUS: EXEMPT
 DEPARTMENT: MEMBER SERVICE CONTACT CENTER (MSCC)
 DATE: 06/19
 REPORTS TO: MGR - CONTACT CENTER OPERATIONS
 JOB CODE: 5004
 PAY RANGE: $77,500.00 - $78,000.00 ANNUALLY
 
GENERAL DESCRIPTION: 
The supervisor of a contact center team plays a pivotal role in advancing Golden 1 Credit Union’s service excellence by leading teams responsible for member interactions. Reporting to the Contact Center Operations Manager, the Supervisor drives operational success, team performance, and member satisfaction while contributing to the strategic objectives of the organization.
 
TASKS, DUTIES, FUNCTIONS: 
1. Provide inspirational leadership to service teams through coaching, training, and performance management, fostering a culture of excellence.
 2. Conduct regular performance evaluations, offering constructive feedback and development plans to align with Golden 1’s goals.
 3. Ensure cross-training across specialty functions, enabling adaptability and a comprehensive understanding of Golden 1’s products and services.
 4. Maintain an engaging work environment that emphasizes teamwork, open communication, and a commitment to continuous improvement.
 5. Manage team administrative needs, including payroll, personnel records, and performance reports.
 6. Collaborate with other supervisors and departments to design and implement strategies enhancing service delivery, operational efficiency, and member satisfaction.
 7. Develop actionable plans to meet and exceed Contact Center performance metrics, emphasizing quality resolution for escalated and complex cases.
 8. Act as a liaison across departments to ensure alignment and promote seamless service experiences for members.
 9. Regularly review and update team procedures, ensuring compliance with regulatory standards, security protocols, and organizational policies.
 10. May provide subject matter expertise and guidance for fraud management and resolution of complex or sensitive member inquiries.
 11. Ensure that teams are equipped with the tools, knowledge, and resources to address member needs effectively.
 12. Partner with internal stakeholders to mitigate risks and maintain operational integrity.
 13. Stay informed on state and federal laws, including Bank Secrecy Act and anti-money laundering regulations, ensuring team compliance.
 14. Promote operational integrity by maintaining robust controls that align with Golden 1’s risk appetite.
 15. Complete required regulatory training modules and instill a compliance-focused culture within the team.
 16. Inspire team members by embodying Golden 1’s mission, vision, and core values.
 17. Actively promote skill development, coaching, and career growth opportunities.
 18. Foster a supportive and inclusive workplace where team morale thrives.
 19. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
 PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
 1. Effective oral and written communication skills required to train and evaluate staff and constructively follow-up on member inquiries and concerns.
 2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a typewriter, a financial calculator, personal computer, facsimile machine, telephone, and typewriter, if needed.
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Branch, Department, IT and staff.
 2. EXTERNAL: Vendors, credit unions, and other industry related associations.
 
QUALIFICATIONS: 
1. EDUCATION: Bachelor’s Degree in related field or equivalent work experience.
 2. EXPERIENCE: Minimum of three years of progressive experience in member service/customer service roles, and at least one year of supervisory experience preferred.
 3. KNOWLEDGE/SKILLS: Strong oral and written communications skills, current knowledge of The Golden 1 products, services, policies, and procedures, member relations, electronic banking equipment, credit union rules, regulations and sound working knowledge of the methods and principles of sound business practices
 
PHYSICAL REQUIREMENTS: 
1. Prolonged sitting throughout the workday on the telephone to accomplish tasks.
 2. Hearing in the normal range is required. A telephone device to enhance hearing will be provided if needed.
 3. Corrected vision in the normal range is required to read on-line computer screens and prepare required documentation.
 
LICENSES / CERTIFICATIONS: 
NONE
 #LI-Hybrid
 THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 
REV. 03.19.2026

MSCC - Team 20 - Supervisor - Contact Center

Atoske Holding Company

<div><div>General Summary
The Call Center Supervisor plays a vital role in ensuring efficient daily operations, exceptional customer service, and continuous team development within the call center. This position combines leadership, analytical thinking, and hands-on problem‑solving to help the call center meet performance goals while fostering a positive and productive work environment.
Principal Duties and Responsibilities<ul><li>
Work with employees to establish goals, action plans and timelines.</li><li>
Organize workflow and ensure that employees understand their duties.</li><li>
Be a model for direction and development for each employee.</li><li>
Support changes and add further clarification where necessary.</li><li>
Monitor employee productivity and provide constructive feedback and coaching.</li><li>
Maintain professional and technical knowledge by attending educational workshops when necessary.</li><li>
Be an advocate for the employee.</li></ul>
Qualifications<ul><li>
High School diploma or equivalent</li><li>
3+ years of experience in a customer support/contact center environment preferred</li><li>
Ability to multitask in a fast‑paced environment, manage schedules</li></ul> 
PRIVACY AND CONFIDENTIALITY ARE REQUIRED AND STRICTLY ENFORCED &ndash; APPLICANTS WILL BE REQUIRED TO SIGN A PRIVACY AND CONFIDENTIALITY STATEMENT. 
***ALL NEW HIRES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING &amp; BACKGROUND CHECKS. APPLICANTS WITH POSITIVE DRUG SCREEN RESULTS AND/OR NEGATIVE BACKGROUND CHECKS WILL NOT BE CONSIDERED FOR EMPLOYMENT. APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS TO APPLY FOR THE POSITION. 
Interested Candidates should submit a completed application and resume :
Plain Green, LLC
93 Mack Road; PO Box 270
Box Elder, MT 59521</div></div>

Call Center Supervisor

Turning Point for God

Turning Point for God is the broadcast ministry of Dr. David Jeremiah and exists to deliver the unchanging Word of God to an ever-changing world. Using Dr. Jeremiah's teaching, we capture, curate, and communicate Bible Strong content through the power of media to share the Gospel with theological and creative excellence. Dr. Jeremiah is committed to teaching the entirety of God's Word to the world, and his teaching is delivered in multiple languages to approximately 3 billion people across the globe through Turning Point's various media channels. To accomplish this mission, more than two hundred staff across various disciplines are committed to sharing the Gospel and Bible Strong teaching through Turning Point. At Turning Point, you will be empowered and equipped to use your unique skills and abilities to glorify God and make an eternal impact while being part of a professional Christian community and relational work environment. Position Summary: The Call Center Supervisor will supervise between 6 and 12 direct reports (primarily Customer Service Representatives). Duties include, but are not limited to the following: Works closely with the Training Supervisor to ensure timely completion of new hire refresher training for all direct reports. Ensures proper phone coverage and CSR scheduling, as well as working with CSRs to coach them through phone monitoring, stats, and other tools to grow in their job and role. Is an active member of the Customer Service supervisory team, assisting with shared and backup duties, including daily department tasks. Responsibilities also include assisting the CS Supervisory team with monitoring workflow and department coverage. The position reports directly to the Customer Service Manager. Responsibilities: Coordinates with other Call Center Supervisors on mirrored duties. Advising and coaching direct reports through regular monthly meetings (more often if needed). Overseeing time off requests and timesheet approval for direct reports. Creating and overseeing CSR Monthly Projects, daily CSR schedule, and weekly CSR team meetings. Fielding supervisory questions/issues/calls/mail; addressing complaints and resolving problems. Providing support on questions/issues for all CS Staff. Work closely with the Training Supervisor to ensure proper training for team members. Providing review of monthly phone stats and monthly phone quality control. Overseeing Front Desk coverage and scheduling if necessary. Other projects as they arise. Assisting the CS Supervisory team with the creation and updating of task documentation. Assisting with interviews for employee candidates as needed. Assisting CS Part-Time Analysis review for the CS Supervisor team. Ensuring daily phone abandon rate remains below 4%. Assisting with end-of-day point of contact to ensure end-of-business-day closure. Core Competencies: Spiritual Leadership: Demonstrates a Christ-centered approach to work and relationships. Teamwork: Builds positive and supportive relationships within the ministry, including employees, partners, and the community. Integrity: Maintains a high standard of ethical and moral conduct. Qualifications and Experience: Bachelor's degree or equivalent work experience preferred. Extensive experience and successful results as a trainer. Must possess three or more years of work experience in a customer service environment. Excellent customer service skills Strong leadership &amp; communication skills Attention to detail Ability to type 50+ words per minute with 98% accuracy Familiar with Windows Office Suite Familiar with 10-key Strong work ethics Quick learner Flexible and works well with all levels of management, direct reports, and customers. Working for Turning Point &ndash; What to Expect: Turning Point for God is committed to creating a dynamic culture that reflects our traditional Christian values and supports our employees' God-given and unique abilities and skills. Our organization hires employees who share our Christian values and hold to beliefs that are not in conflict with Turning Point's Employee Statement of Faith. Other: Position is non-exempt, full-time at Turning Point location in Santee, CA. The expected wage for this position is $28.00 to $32.00 an hour/annually. The actual compensation offered will depend on a variety of factors, including qualifications, experience, skills, and location. In addition to base salary, we offer a comprehensive benefits package. Must be a like-minded believer and share our passion to deliver the unchanging Word of God to an ever-changing world Benefits: Generous medical, dental and vision insurance, with voluntary supplemental plans Health Savings Account (HSA) option Company-sponsored long-term disability insurance and short-term (outside of CA) Company-sponsored life Insurance 403(b) retirement savings plan with employer contribution Eleven paid holidays Accrued vacation and sick time Yearly paid time off This description reflects management's definition of essential functions for this position, although this list is not all-inclusive to what tasks may be assigned. Turning Point for God reserves the right to modify our job descriptions at any time. As part of our hiring process, candidates must demonstrate alignment with and support for our Statement of Faith. Agreement with this statement is a requirement for employment with Turning Point for God. Statement of Faith

Heitech Services

<div>Description:

The Call Center Supervisor provides shift-level leadership and operational control for the NIH CIT Emergency Call Center. This role supervises staff, helps maintain 24/7/365 coverage, monitors service levels and quality, supports training and coaching, and ensures timely, accurate handling of no-fail emergency pages, general information calls, and supporting database/log activities.
Key Responsibilities<ul><li>
Provide day-to-day shift supervision and coordination of call center personnel.</li><li>
Monitor service levels, staffing, adherence, and workflow to maintain required coverage and performance metrics.</li><li>
Review and score call activity with Government leadership as part of the Quality Control Plan and coach staff based on observations.</li><li>
Support training, retraining, and just-in-time coaching for lead operators and operators.</li><li>
Oversee accurate completion of logs, schedules, reports, and database updates in the AVAYA/SPOK environment.</li><li>
Coordinate issue escalation, operational changes, and staffing adjustments with the Project Manager and Government stakeholders.</li><li>
Support continuity of operations during leave, absences, surges, and transition periods.</li></ul>
Requirements:

Education / Experience<ul><li>
High school diploma or equivalent required.</li><li>
Five (5) years of experience as a call center supervisor, preferably in the medical industry.</li></ul>
Skills<ul><li>
Demonstrated supervisory experience in a high-volume or time-sensitive call-center environment.</li><li>
Ability to coach staff, monitor quality, and manage workloads across shifts.</li><li>
Working knowledge of telephony systems and customer service metrics; AVAYA/SPOK experience preferred.</li><li>
Strong communication, composure, and decision-making skills in urgent or no-fail situations.</li></ul>
Preferred Qualifications<ul><li>
Prior experience supporting NIH, HHS, hospitals, academic medical centers, or other emergency paging/switchboard environments.</li><li>
Experience with code-call workflows, service-level monitoring, and shift scheduling.</li><li>
Experience in bilingual support, TTY support, interpreter-service coordination, or similar public-facing service models is a plus.</li></ul>
Eligibility &amp; Compliance<ul><li>
Ability to obtain and maintain a Tier 2 Public Trust background investigation and HSPD-12/PIV access.</li><li>
Ability to comply with HHS/NIH Rules of Behavior, annual security/privacy awareness requirements, and role-based training requirements applicable to the position.</li><li>
Ability to work on Government facilities in Bethesda, Maryland, in support of a 24/7/365 essential-services operation.</li></ul>
Work Environment
Location: Bethesda, Maryland, on Government facilities
Schedule: Full-time, shift-based support for a 24/7/365 operation, including Government holidays.
Environment: Essential-services call center with no telework permitted; all shifts include a 45-minute meal period and one 15-minute break.
 HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.</div>

Client Server Software Solutions

<div><h1 class="jobSectionHeader">ROLE: U.S. CONTACT CENTER (UCC) SUPERVISOR</h1> 
REQUIRED:<div><ul><li>
U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility)</li><li>
Availability for on-site support in Alexandria, VA</li><li>
Minimum five (5) years of experience in a high-volume contact center supporting the public</li></ul></div>
PREFERRED:<div><ul><li>
Help Desk Institute (HDI) certification or International Customer Management Institute (ICMI) or equivalent contact center leadership training</li></ul></div>
FUNCTIONAL RESPONSIBILITY:
Supervises USPTO Contact Center operations supporting public inquiries.
Manages customer service representatives and call center workflows.
Ensures quality, accuracy, and professionalism in customer interactions.
Reports performance metrics and supports continuous improvement initiatives.
ABOUT US:
Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.
CWest strives to provide fully integrated solutions that cover all aspects of system and network engineering, administration, and management. We believe in attracting the right people ready to take on exciting challenges and be part of a dynamic team. Are you one of them? Do you have the expertise and knowledge to solve complex problems? If yes, join us and be a part of an exhilarating work environment that rewards your hard work and dedication. Don't miss out on this fantastic opportunity to make a difference! 
Benefits include but are not limited to:<ul><li>Competitive 401(k) plan with employer matching</li><li>Competitive Health Benefits with employer contributions</li><li>11 Paid Holidays per year</li><li>15 Days starting PTO for new hires</li><li>Tuition/CE reimbursement</li><li>Relocation Assistance</li><li>Pre-Tax Commuter Benefit Accounts</li><li>STD/LTD/Life Insurance with buyup options</li><li>Veteran Hiring Preference</li><li>Conversion to an Employee-owned firm (ESOP) in 2026&mdash;a lucrative benefit to employee-owners!</li></ul> 
We are an Equal Opportunity Employer
Constellation West is proud to be an EEO/AA employer M/F/D/V
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)
APPLY HERE TODAY</div>

INflow Federal

<div>
 At INflow Federal, we&rsquo;re not just building infrastructure - we&rsquo;re shaping the future of national defense. We design, engineer and secure intelligent systems that empower mission success through the seamless integration of human insight and machine capability. With deep roots in Department of Defense (DoD) networks and a commitment to operational excellence, we deliver infrastructure that fuels advanced analytics, AI/ML, and data-driven decision-making at scale. Every project is an opportunity to tackle complexity head-on and build solutions that make a real-world impact. Join INflow and help lead the charge toward a smarter, more connected defense landscape.
 
 
 The mission of this program is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. The mission of the program is to provide, coordinate, and manage information technology and to advance computational science. In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year.
 
 
 The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center and provide leadership to a team of call center operators. This role is responsible for ensuring efficient call handling, maintaining service quality standards, and supporting staffing strategies within a fast-paced operational environment.
 
 
 The Supervisor will serve as the first line of leadership for the call center team, ensuring operators are supported, trained, and equipped to provide high-quality customer service while maintaining operational performance standards.
 
 
 At INflow Federal, your work is more than a job - it&rsquo;s a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow is where your expertise can truly make a difference.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Supervise and support a team of call center operators handling inbound calls
 </li>
 <li>
 Assist with staffing coordination and scheduling within a 24/7 call center environment
 </li>
 <li>
 Monitor call center performance and ensure service standards are maintained
 </li>
 <li>
 Provide coaching, mentoring, and performance feedback to team members
 </li>
 <li>
 Support process improvement initiatives and operational best practices
 </li>
 <li>
 Ensure accurate documentation and reporting of call center activities
 </li>
 <li>
 Communicate operational updates and issues to leadership
 </li>
 <li>
 Promote a collaborative team environment and support employee development
 </li>
 <li>
 Ensure operators follow established procedures, call scripts, and escalation protocols
 </li>
 <li>
 Experience working in a 24/7 call center environment
 </li>
 <li>
 Familiarity with enterprise call center platforms such as Avaya or SPOK
 </li>
 <li>
 Experience in healthcare or other high-volume customer support environments
 
 
 
 </li>
 </ul>
 
 
 Required Skills, Education And Clearance
 
 
 
 
 <ul>
 <li>
 8+ years of progressive customer service experience
 </li>
 <li>
 5+ years of experience in a supervisory or team lead role within a call center
 </li>
 <li>
 Experience supporting inbound call operations
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and organizational abilities
 </li>
 <li>
 Bachelor&rsquo;s degree preferred - High school diploma or equivalent may be considered with relevant experience
 </li>
 <li>
 No clearance required to start - Must be able to obtain a Public Trust clearance
 
 
 
 </li>
 </ul>
 
 
 About INflow Federal
 
 
 
 
 Founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions in Network Modernization, Cybersecurity, and Data Modernization to support Joint Force operations across 20+ states. We&rsquo;re proud to serve customers like the U.S. Navy, Marine Corps, and other federal agencies.
 
 
 Our strength comes from our people&mdash;especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation.
 
 
 Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead&mdash;driving smarter, faster, and more secure outcomes.
 
 
 
 
 Citizenship Requirements
 
 
 
 
 <ul>
 <li>
 Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment
 
 
 
 </li>
 </ul>
 
 
 Other Notes
 
 
 
 
 <ul>
 <li>
 Some travel may be required: Must have valid driver&rsquo;s license and transportation. This is subject to change at the direction of the customer
 
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Candidate must have the ability to lift up to 50 lbs
 
 
 
 </li>
 </ul>
 Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
 
 
 
 Equal Opportunity Employer
 
 
 
 
 Diversity and Inclusion
 
 
 
 INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
 
 
 
 
 Other Notes
 
 
 
 
 <ul>
 <li>
 Some travel may be required: Must have valid driver&rsquo;s license and transportation. This is subject to change at the direction of the customer
 </li>
 <li>
 If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601
 
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Candidate must have the ability to lift up to 50 lbs
 </li>
 <li>
 Must have willingness to perform duties not listed in the job description as required by INflow and our customer
 
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 
 Diversity and Inclusion
 
 
 
 INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

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