content moderator

Seeking Alpha

<div>Join a Company That Invests in You
Seeking Alpha is the world's leading community of engaged investors. We&rsquo;re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we&rsquo;re also dedicated to creating a workplace where our team thrives. We&rsquo;re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.
Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.
What We're Looking For
We are looking for a Content Moderator to join our Community Content team. In this role, you will be responsible for maintaining the quality of discussions on Seeking Alpha. You will work closely with the team to ensure that all comments on the website adhere to our community guidelines and promptly remove any problematic content when necessary. Community Content Specialists must understand Seeking Alpha&rsquo;s mission and actively promote the company&rsquo;s core values by facilitating intelligent debate centered around investment-related topics. 
Requirements:
 
<ul><li>2+ years of prior experience in content moderation or a related field is a plus.</li><li>
Excellent written and spoken communication skills in English, with a strong understanding of slang, tone, and context.</li><li>
Attention to detail with the ability to make timely and accurate decisions.</li><li>
Strong understanding of financial, investment, and business terminology and the ability to apply this knowledge in moderation tasks.</li><li>
Strong understanding of content guidelines and the ability to enforce them consistently.</li><li>
Ability to work both independently and as part of a team to ensure smooth moderation processes.</li></ul> 
What You'll Do:
 
<ul><li>Address reports of abusive comments and remove content that violates our community guidelines.</li><li>
Screen comments from new users to maintain high-quality discussions.</li><li>
Monitor comments flagged by our internal system for compliance.</li><li>
Conduct daily audits of specific comment sections.</li><li>
Perform daily audits of political comment sections.</li><li>
Suspend users who habitually violate our terms of use and escalate serious abuse to the moderation team leader.</li><li>
Ensure timely discussion by clearing comment queues in the content management system quickly.</li><li>
Handover a clean board at the end of each shift.</li><li>
Flag and report problematic user accounts to the manager.</li><li>
Identify positive, contributing users.</li><li>
Remove spam accounts to maintain a genuine and productive community.</li></ul>
Terms: Night Shift (10 pm to 7 am). Semi-weekend coverage (Sunday &amp; Monday off)
Location: Remote Position in India</div>

Content Moderator

Tech Fi Technologies pvt ltd

About the Role:We are looking for a Content Moderator Trainer to design, deliver, and evaluate training programs for our content moderation teams. The ideal candidate will have hands-on experience in moderation operations, strong understanding of platform policies, and excellent facilitation skills. You will ensure moderators are fully equipped to identify, review, and act on user-generated content according to company guidelines.Key Responsibilities:<ul><li>Conduct onboarding and ongoing training sessions for new and existing content moderators.</li><li>Develop, update, and maintain training materials (manuals, presentations, SOPs, e-learning modules).</li><li>Collaborate with Quality, Policy, and Operations teams to ensure alignment on moderation guidelines and updates.</li><li>Deliver refresher training based on policy changes, quality trends, or new tools/processes.</li><li>Evaluate training effectiveness through assessments, feedback, and performance tracking.</li><li>Coach moderators on quality improvement and provide one-on-one or group support when needed.</li><li>Track and report training metrics (attendance, test scores, knowledge retention, etc.).</li><li>Support calibration sessions and contribute to policy interpretation and case study discussion.</li><li>.Required Skills &amp; Qualifications:</li><li>Bachelor&rsquo;s degree in Communication, Psychology, English, or related field.</li><li>2&ndash;5 years of experience in content moderation or trust &amp; safety operations.</li><li>At least 1&ndash;2 years of experience in a training / L&amp;D / process trainer role.</li><li>Excellent verbal and written communication skills.</li><li>Strong presentation, facilitation, and coaching abilities.</li><li>Deep understanding of online community standards, digital media, and content guidelines.</li><li>Comfortable handling sensitive, graphic, or disturbing content in a professional manner.</li><li>Proficiency in MS Office, Google Workspace, or LMS tools.</li></ul>Job Types: Full-time, FreelancePay: &#8377;250,000.00 - &#8377;300,000.00 per yearBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: Remote

Content moderator trainer

CoinMarketCap

<div>
 CMC Community is seeking a Content Moderator to maintain a safe, engaging, and high-quality environment for our users. This role involves reviewing user-generated content, enforcing platform guidelines, and mitigating spam, scams, and policy violations. The ideal candidate is detail-oriented, proactive, and experienced in content moderation or trust &amp; safety. Knowledge of AI-driven moderation tools or experience in writing AI prompts for automation is a plus.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Moderation &amp; Quality Control
 
 
 
 </li>
 </ul>
 Review, assess, and moderate community content to ensure compliance with platform policies.
 
 
 Monitor and analyze content trends to identify emerging risks and improve moderation rules.
 
 
 Identify and promote high-quality content to enhance community engagement and visibility.
 
 
 <ul>
 <li>
 Product and Algorithm Enhancement
 
 
 
 </li>
 </ul>
 Provide insights and feedback to improve product features and user experience.
 
 
 Assist in improving the platform's algorithm to optimize content quality and community interactions.
 
 
 <ul>
 <li>
 Collaboration &amp; AI-driven Enhancement
 
 
 
 </li>
 </ul>
 Work closely with internal teams to enhance moderation workflows and implement AI-driven solutions.
 
 
 Assist in writing AI prompts to improve automation efficiency in content moderation (preferred but not required).
 
 
 
 Qualifications
 
 
 
 Experience: Prior experience in content moderation, trust &amp; safety, or community management.
 
 
 Analytical Skills: Strong ability to detect fraudulent patterns, spam behavior, and policy violations.
 
 
 Industry Knowledge: Familiarity with cryptocurrency, blockchain, and Web3 communities.
 
 
 Technical Skills: Basic understanding of AI moderation tools and prompt engineering (preferred).
 
 
 Communication: Strong written and verbal communication skills in English; additional languages are a plus.
 
 
 Work Ethic: Ability to work independently, make quick decisions, and adapt to fast-changing trends.
 
 
 Why Join Us?
 
 
 Be part of a dynamic and fast-growing Web3 community.
 
 
 Contribute to AI-driven moderation improvements.
 
 
 Enjoy a collaborative and remote-friendly work culture with opportunities for growth.
 
 
 If you&rsquo;re passionate about online community safety and want to make an impact, apply now!
</div>

Content Moderator（Contractor）

Concentrix

<div>
 Job Title:
 
 
 Representative, Operations
 
 
 
 Job Description
 
 
 
 The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
 
 
 Experience &ndash; Fresher or any experience
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 In case you are selected for a Content Moderator role, please note that:
 
 
 <ul>
 <li>
 The nature of the job will include accessing explicit content that includes text, picture, video etc.
 </li>
 <li>
 It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
 </li>
 <li>
 It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Graduate / Undergraduate in any discipline (may vary basis the job requirement)
 </li>
 <li>
 Courteous with strong customer service orientation
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Demonstrate strong probing and problem-solving skills
 </li>
 <li>
 Should be able to handle complex queries from customer and resolve the same independently
 
 
 </li>
 </ul>
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities
 
 
 Location:
 
 
 IND Mumbai - Magnus Towers, 501, 5th
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1367176
 
</div>

Representative, Operations

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Content Moderation Executive, you will be responsible for the user-generated content submitted to our online platform. You will ensure that items are placed in the right category, are free from scams, do not include any illegal items, and follow the internal company content quality policy.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Review listings submitted on the dubizzle platform and approve or reject them based on pre-set guidelines and knowledge base while editing fields manually if needed;
 </li>
 <li>
 Escalate new cases and propose updates to the knowledge base accordingly;
 </li>
 <li>
 Conduct a review of a sample of listings after they go live and reject them if needed based on pre-set guidelines and knowledge base;
 </li>
 <li>
 Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies;
 </li>
 <li>
 Consistently meet daily and weekly targets, including the number of manually moderated listings and number of accounts reviewed
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Management, Marketing, sales, or other relevant subject
 </li>
 <li>
 0 - 3 years of relevant experience
 </li>
 <li>
 Proficient in Arabic language;
 </li>
 <li>
 Good command of the English language
 </li>
 <li>
 Good multitasking skills
 </li>
 <li>
 Ability to work in fast and evolving workflows with an eye for detail;
 </li>
 <li>
 Quick learner and adaptable to learning new processes, concepts, and skills
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Content Moderation Executive

Accenture

Skill required: User-Generated Content Moderation - Content Moderation 
Designation: Trust &amp; Safety Associate 
Qualifications:Any Graduation
 
Years of Experience:1 to 3 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture&rsquo;s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred. 
What are we looking for? As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. 6. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Skills and Qualifications: Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries.
 
Roles and Responsibilities: Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses Adaptability and Learning Criteria: Willingness to learn and adapt&bull;In this role you are required to solve routine problems, largely through precedent and referral to general guidelines &bull; Your expected interactions are within your own team and direct supervisor &bull; You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments &bull; The decisions that you make would impact your own work &bull; You will be an individual contributor as a part of a team, with a predetermined, focused scope of work &bull; Please note that this role may require you to work in rotational shifts
 
Any Graduation

Trust & Safety Associate-Voice

Cosmetic Laser & Skin Clinic

For One of our Associated Business We are looking to hire a dedicated creative content writer and handler , who can analyze, understand, target market and can create engaging content accordingly.Responsibilities: Conducting in-depth research on industry-related topics in order to develop original content.Proficient in image video editing and toolsSharing and posting content generated on different social media platformContent moderationRequirements:Proficient in internets surfing and searchingAbility to work in fast-paced environmentAbility to handle multiple tasks concurrentlyFlexible and multitasking abilityWilling to learn and apply new skillsGood communication skillsAt least 1 year result oriented proven office based experienceTalented candidates with no proven experience can also apply as internee leading to permanent position.Note: For commute you can use Metro service as our office is located in F-8/4 near PIMS metro station.Job Types: Full-time, Part-time, Internship, New-GradPay: From Rs40,000.00 per monthWork Location: In person

Creative content writer and handler

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