content operations specialist

Scribd

<div><h2 class="jobSectionHeader"><b>About The Company:</b></h2><p>
At Scribd Inc. (pronounced &ldquo;scribbed&rdquo;), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable.
</p><p></p><p>This posting reflects an approved, open position within the organization.</p><p></p><p>
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.</p><p></p><p>
When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It&rsquo;s through our flexible work benefit, Scribd Flex, that employees &ndash; in partnership with their manager &ndash; can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.</p><p></p><p>
So what are we looking for in new team members? Well, we hire for &ldquo;GRIT&rdquo;. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here&rsquo;s what that means for you: we&rsquo;re looking for someone who showcases the ability to set and achieve <b>G</b>oals, achieve <b>R</b>esults within their job responsibilities, contribute <b>I</b>nnovative ideas and solutions, and positively influence the broader <b>T</b>eam through collaboration and attitude.</p><p></p><p><b>
Key Attributes for Success:</b></p><ul><li><p>
Customer-centric mindset with strong advocacy for customer needs</p></li><li><p>
Entrepreneurial, proactive approach to problem-solving</p></li><li><p>
Ability to thrive in a dynamic and fast-paced environment</p></li><li><p>
Understands how to leverage the latest technologies, including AI, to enhance customer support operations.</p></li></ul><p></p><p><b>
You will:</b></p><ul><li><p>
Directly support Scribd&rsquo;s Content Trust goals by answering questions from frontline agents as well as escalated customer contacts related to content-trust</p></li><li><p>
Support the teams customer-experience goals by monitoring incoming CAP tickets and promptly raising trends and issues.</p></li><li><p>
Support the teams performance goals by helping to ensure that DMCA notifications, privacy-related data subject requests, abuse reports, moderation queues, and other contacts are handled within a timely manner.</p></li><li><p>
Support Scribd&rsquo;s content-monitoring and -moderation goals by participating in content moderation and calibration tasks.</p></li><li><p>
Help improve the quality, accuracy and customer satisfaction of preapproved CAP-related customer responses (macros).</p></li><li><p>
Participate in the upkeep of training, documentation, policies, and quality assurance processes; and assist team members in understanding and working with them as needed.</p></li><li><p>
Provide Customer Ops management with periodic updates on the status of Content Trust Operations, including but not limited to contact and performance trends.</p></li></ul><p></p><p><b>
You have:</b></p><ul><li><p>
A clear and current understanding of domestic and international copyright laws (including the DMCA and EU Copyright Directive).</p></li><li><p>
A <i>general understanding</i> of privacy laws (including CPRA, GDPR, and in-progress state laws).</p></li><li><p>
Ability to provide clear analysis and explanation of CAP issues to users and rightsholders. This often requires simultaneously providing adequate customer service and legal protection of the company.</p></li><li><p>
Proficiency with one or more customer-support ticketing systems.</p></li><li><p>
Ability to write and update clear and accurate documentation, and be proficient with various documentation and information tools.</p></li><li><p>
Minimum 2 years of experience in a legal or content-trust supporting role within a digital consumer industry</p></li><li><p>
Bachelor's degree (BA/BS) required</p></li><li><p>
Strong verbal and written communication skills, capable of translating data into clear, actionable insights</p></li><li><p>
Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment</p></li><li><p>
Experience with Zendesk or similar customer service tools is preferred</p></li><li><p>
Experience with Jira for project management is a plus</p></li><li><p>
Experience collaborating with BPOs in an outsourced environment is a nice to have</p></li></ul><p></p><p>
At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $47,500 [minimum salary in our lowest geographic market within California] to $74,000 [maximum salary in our highest geographic market within California].</p><p></p><p>
In the United States, outside of California, the reasonably expected salary range is between $39,000 [minimum salary in our lowest US geographic market outside of California] to $70,500 [maximum salary in our highest US geographic market outside of California].</p><p></p><p>
In Canada, the reasonably expected salary range is between $49,500 CAD[minimum salary in our lowest geographic market] to $63,500 CAD[maximum salary in our highest geographic market].</p><p></p><p>
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.</p><p></p><h2 class="jobSectionHeader"><b>
Working at Scribd Inc.</b></h2><p><b>
Are you currently based in a location where Scribd Inc. can employ you?
</b><br>
Employees must have their <b>primary residence in or near</b> one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:</p><p><b><br>
United States</b><b>:
</b></p><p>Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.</p><p><b>
Canada</b><b>:
</b></p><p>Ottawa | Toronto | Vancouver</p><p><b>
Mexico</b><b>:
</b></p><p>Mexico City</p><p><b>
Benefits, Perks, and Wellbeing at Scribd Inc.</b></p><ul><li><i>Benefits/perks listed may vary depending on the nature of your employment with Scribd Inc. and the geographical location where you work.</i></li></ul><ul><li><p>
Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees</p></li><li><p>
12 weeks paid parental leave</p></li><li><p>
Short-term/long-term disability plans</p></li><li><p>
401k/RSP matching</p></li><li><p>
Onboarding stipend for home office peripherals + accessories</p></li><li><p>
Learning &amp; Development allowance</p></li><li><p>
Learning &amp; Development programs</p></li><li><p>
Quarterly stipend for Wellness, WiFi, etc.</p></li><li><p>
Mental Health support &amp; resources</p></li><li><p>
Free subscription to the Scribd Inc. suite of products</p></li><li><p>
Referral Bonuses</p></li><li><p>
Book Benefit</p></li><li><p>
Sabbaticals</p></li><li><p>
Company-wide events</p></li><li><p>
Team engagement budgets</p></li><li><p>
Vacation &amp; Personal Days</p></li><li><p>
Paid Holidays (+ winter break)</p></li><li><p>
Flexible Sick Time</p></li><li><p>
Volunteer Day</p></li><li><p>
Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.</p></li><li><p>
Access to AI Tools:<b> </b>We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.</p></li></ul><p></p><p><b>
Want to learn more about life at Scribd? </b><b>www.linkedin.com/company/scribd/life</b></p><p></p><p><i>
We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.</i></p><p><i>
Scribd Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.</i></p></div>

Content Trust Operations Specialist I - Customer Operations

Team Reactivate Middle East

<div>
 <br/>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is an on-site contract role for an Ecommerce Content Specialist based in Dubai.As an Ecommerce Content &amp; CX Specialist, they will be the digital "merchandiser" responsible for making our products findable, desirable, and easy to purchase.
 </p>
 <p>
  <br/>
 </p>
 <p>
  They will maintain and optimize our product listings across various platforms (e.g., Amazon, Noon, Talabat, Carrefour Online, etc.) while continuously improving the online customer journey. This role is a blend of creative writing, technical site maintenance, and performance analysis of the content itself.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Ecommerce Content &amp; Operations Specialist is the architect and guardian of the company&rsquo;s digital shelf. They are responsible for ensuring that all product data is flawlessly accurate, visually compelling, and optimized for conversion across every retail touchpoint. This individual bridges the gap between internal product data and external retail partners, ensuring a seamless experience for both Key Account Managers (KAMs) and end consumers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Content Stewardship &amp; Master Data Management
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Maintains the Content Master:&nbsp;
   </strong>
   They act as the sole "source of truth" for all product data, managing a centralized database that houses all approved copy, technical specifications, and digital assets.
  </li>
  <li>
   <strong>
    Supports KAMs with Master Data:
   </strong>
   &nbsp;They maintain and update master files for Key Account Managers, ensuring 100% accuracy of internal logistics data, including RB codes, case sizes, weights, and EANs.
  </li>
  <li>
   <strong>
    Owns Digital Assets
   </strong>
   : They manage the library of brand-approved packshots, lifestyle imagery, and videos, ensuring they meet the specific file requirements of different retail portals.&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  2
  <strong>
   . Retail Account &amp; Omni-channel Excellence
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Ensures "Perfect Content":
   </strong>
   &nbsp;They conduct regular audits across all retail accounts&mdash;both direct and omni-channel&mdash;to ensure titles, descriptions, and packshots are live, correct, and high-quality.
  </li>
  <li>
   <strong>
    Executes Content Direct-to-Retail:
   </strong>
   &nbsp;They upload and optimize content directly to various retail portals (e.g., Amazon Vendor Central or Walmart Luminate) to maintain listing integrity.
  </li>
  <li>
   <strong>
    Maintains Omni-channel Consistency
   </strong>
   : They verify that the "brick-and-click" experience is seamless, ensuring online product information accurately reflects physical packaging and current promotions.&nbsp;
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. CX &amp; Performance Optimization&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Optimizes Customer Journeys:
   </strong>
   &nbsp;They identify opportunities to improve "Above the Fold" content, such as bullet points and hero images, to reduce bounce rates and increase add-to-cart actions.
  </li>
  <li>
   <strong>
    Manages NPI Readiness:
   </strong>
   &nbsp;They oversee the end-to-end content launch timeline for New Product Introductions (NPI), ensuring listings are "Retail Ready" as soon as stock is available.
  </li>
  <li>
   <strong>
    Analyzes Site Performance
   </strong>
   : They use Google Analytics 4 and retailer-specific metrics to monitor conversion rates and traffic, translating this data into actionable content updates.
  </li>
  <li>
   <strong>
    Coordinates Cross-functionally:
   </strong>
   &nbsp;They partner with sales, marketing, and IT teams to align digital content with seasonal promotions and broader brand strategies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Ideal Candidate Profile
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Experience:
   </strong>
   &nbsp;They possess at least 3 years of experience in Ecommerce Operations, Catalog Management, or Product Information Management (PIM).
  </li>
  <li>
   <strong>
    Attention to Detail:
   </strong>
   &nbsp;They have a "zero-error" mindset, particularly when handling critical logistics data like RB codes and case sizes.
  </li>
  <li>
   <strong>
    Technical Proficiency:
   </strong>
   &nbsp;They are highly skilled in&nbsp;Microsoft Excel&nbsp;(VLOOKUPs, Pivot Tables) and have hands-on experience with PIM tools such as&nbsp;Salsify&nbsp;or&nbsp;Syndigo.
  </li>
  <li>
   <strong>
    Communication:
   </strong>
   &nbsp;They can effectively translate technical logistics data into consumer-friendly marketing copy while maintaining a consistent brand voice.&nbsp;
  </li>
 </ul>
 <li>
  <br/>
 </li>
</div>


Ecommerce Content & CX Specialist

FiscalNote

<div></div><div><div><div><b>About the Position</b></div><div>
FiscalNote is seeking an Editorial Operations Specialist to join our CQ Roll Call Content team. In this role, you will be responsible for the day-to-day execution of transcript production tasks, ensuring transcripts are accurate, consistent, and delivered on time. Working within established editorial workflows, you will collaborate closely with content, proofreading, and production teams to maintain high quality standards and support reliable, on-time delivery. This position plays a key role in the ongoing success of our transcript products and partners closely with the Team Lead and Production Manager to keep operations running smoothly.<br>
</div><div></div><br>
<div><b>About the CQ Roll Call Team</b></div><div>
Washington's CQ Roll Call brings up-to-date news, analysis and insights to decision-makers on Capitol Hill and influencers in the nation's capital. This trusted source of unbiased, impartial information provides authoritative, nonpartisan and accurate congressional news and legislative tracking tools to its subscribers. CQ Roll Call keeps readers updated on a weekly, daily and real-time basis covering every legislative action in Congress with breaking news, bill tracking, and member profiles and offers insight into the people and institutions that influence public policy and legislation.</div><div></div><div><b><br>
About You</b></div><div>
Meticulous. Curious. Detail-oriented. Reliable. A skilled editor with a sharp eye for accuracy, you bring clear communication and strong organizational skills. You are ready to work closely with the content and proofreading teams to ensure transcripts are clean, consistent, and delivered on time. You ask thoughtful questions, welcome feedback, and communicate openly as you coordinate with others across the organization. A self-starter who understands how your work fits into the larger workflow, you help keep projects moving smoothly. Comfortable in a fast-paced environment, you adapt quickly and stay steady as priorities shift.</div><div></div><div><br>
#LI-HR1</div></div>
<div><div><h3 class="jobSectionHeader"><b>What To Expect In This Position</b></h3><ul><li><ul><li>
Edit, proof, and polish transcripts for accuracy, clarity, and consistency.</li><li>
Work closely with content and proofreading teams to ensure all transcripts maintain high editorial standards.</li><li>
Identify and correct issues related to formatting, speaker identification, and context.</li><li>
Add and verify metadata such as speakers, event links, and other key details.</li><li>
Format, finalize, and publish daily transcripts with both speed and precision.</li><li>
Support the transcript production pipeline by tracking progress, meeting deadlines, and flagging issues to the Team Lead or Production Manager as needed.</li><li>
Occasionally add new events into the system, ensuring all information is accurate and complete.</li><li>
Communicate regularly with content, proofreading, and production teams to keep workflows aligned, resolve routine issues, and escalate risks or blockers to the Team Lead or Production Manager.</li><li>
Follow established editorial standards and contribute feedback to help improve documentation and processes over time.</li><li>
Stay up to date on U.S. politics, especially congressional activity.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What Sets You Apart</b></h3><ul><li><ul><li>
1&ndash;2 years of experience in an editorial, content operations, or production environment, with hands-on responsibility for editing, proofreading, or quality control</li><li>
Strong attention to detail and a demonstrated ability to maintain accuracy and consistency across high-volume content.</li><li>
Clear and professional communication skills, with experience working cross-functionally to meet deadlines and resolve issues</li><li>
Comfort learning and working within internal tools, content management systems, or production workflows</li><li>
Ability to manage recurring responsibilities, prioritize tasks, and adapt quickly in a deadline-driven environment</li><li>
Familiarity with current events, particularly U.S. politics or congressional proceedings, or a strong interest in developing subject-matter expertise in this area</li><li>
﻿﻿The drive to self-motivate, self-direct, be flexible, proactively anticipate problems and address them with solutions within a fast-paced environment</li><li>
﻿﻿Experience with product delivery</li></ul></li></ul></div></div>
<div><div><b><i>Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply!</i></b></div><div>
When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!</div><div></div><div><br>
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.</div><div></div><div><b><br>
About FiscalNote</b></div><div>
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.</div><div></div><div><br>
Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.</div><div></div><div><b><br>
At FiscalNote, We Lead with Values</b></div><div>
Know your Audience Find the Truth Drive Alignment Level Up Own the Job Bias for Action Support the Family</div><div></div><div><b><br>
Company Benefits</b></div><div>
FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we&rsquo;re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.</div><div></div><div><br>
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.</div><div></div><div><br>
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.</div></div></div>

Editorial Operations Specialist

TekSynap

<div><div>TekSynap is hiring a full-time <b>Website Development Specialist</b> to own day-to-day improvements across our public WordPress website, key Microsoft 365/SharePoint Online sites, and digital performance tracking (GA4/SEO). This role blends front-end web execution + content operations + graphic design, absorbing ongoing work historically supported via external consulting SOW (IDDpro-style blended creative/technical support).</div><div></div><div><br>
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. &ldquo;Technology moving at the speed of thought&rdquo; embodies these principles &ndash; the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.</div><div></div><div><br>
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
</div><p>Visit us at www.TekSynap.com.</p><p>
Apply now to explore jobs with us!
</p><p>The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.</p><p>
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond &quot;STOP&quot;.</p><div><b><br>
RESPONSIBILITIES</b></div><ul><li>
Build, update, and optimize TekSynap&rsquo;s WordPress site pages, templates, navigation, and content components.</li><li>
Maintain site health: plugin/theme updates, performance tuning, accessibility-minded design, troubleshooting.</li><li>
Support SharePoint Online pages/sites and internal communications content</li><li>
Create digital assets: web graphics, icons, banners, diagrams/infographics, campaign visuals (Adobe CC and/or Figma).</li><li>
Implement and manage Google Analytics (GA4) + Tag Manager basics; provide monthly insights and recommendations.</li><li>
Execute foundational SEO (metadata, redirects, sitemap hygiene, content optimization).</li><li>
Partner with HR/Recruiting to support the careers experience and integrations (e.g., iCIMS workflows/content touchpoints).</li><li>
Collaborate with internal stakeholders to translate technical mission content into clear, usable web experiences</li></ul><div><b>
REQUIRED QUALIFICATIONS</b></div><ul><li><div>
3&ndash;7+ years in a web role blending WordPress + front-end + content ops (agency or in-house).</div></li><li><div>
Strong skills in HTML/CSS/JavaScript and responsive, cross-browser development.</div></li><li><div>
Working experience with SharePoint Online (pages, libraries, permissions).</div></li><li><div>
Demonstrated graphic design ability for digital channels (portfolio required).</div></li><li><div>
Working knowledge of GA4 and SEO fundamentals.</div></li><li><div>
Strong attention to detail and ability to manage multiple priorities with minimal oversight.</div></li></ul><div><b>
PREFERRED QUALIFICATIONS</b></div><ul><li>
Experience in GovCon/federal environments (process discipline, accuracy, accessibility awareness).</li><li>
Familiarity with Power Platform (Power Automate/Power Apps), basic PHP, or web performance tooling.</li><li>
Experience improving ATS/careers flows (iCIMS or similar)</li></ul><div><b>
TO APPLY</b></div><div></div><div><br>
Submit your resume plus:</div><ul><li>
A link to a portfolio (web + design examples)</li><li>
Optional: a short note describing your WordPress + SharePoint + GA4 experience</li></ul><div><b><br>
WORK ENVIRONMENT AND PHYSICAL DEMANDS</b></div><div>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
</div><ul><li>Location: Hybrid</li><li>
Type of environment: Varies</li><li>
Noise level: Medium</li><li>
Work schedule: Schedule is day shift Monday &ndash; Friday. May be requested to work evenings and weekends to meet program and contract needs.</li><li>
Amount of Travel: less than 10%</li></ul><div><b>
PHYSICAL DEMANDS</b></div><div></div><div><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.</div><div></div><div><br>
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</div><div></div><div><b><br>
WORK AUTHORIZATION/SECURITY CLEARANCE</b></div><div>
Authorized to work in the United States</div><div></div><div><b><br>
OTHER INFORMATION</b></div><div>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div><div></div><div><br>
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.</div><div></div><div><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></div><div>
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as &ldquo;protected status&rdquo;). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.</div><div></div><div><br>
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.</div></div>

Website Development Specialist

bilibili Group

<div>
 About Bilibili: Join Us in Defining the Next Generation of Digital Culture Communities
 <br/>
 Bilibili is China's leading video community and a creator-driven cultural ecosystem. We serve 376 million monthly active users, 86% of whom are from Generation Z. With 95% of our content produced by creators, we have cultivated a unique interactive culture centered around Danmaku (real-time comments) and fostered a highly engaged community environment. Our users spend an average of 112 minutes per day on the platform, demonstrating exceptional loyalty with an annual retention rate exceeding 80%.
 <br/>
 As we enter a new phase of global expansion, we are committed to bringing this distinctive creator-community symbiosis model to the world stage. We are seeking partners who understand cross-cultural content ecosystems and excel at nurturing creator communities to join us in building a digital cultural home for the next generation of young audiences worldwide.
 <br/>
 Job Summary:
 <br/>
 As an Arabic-speaking creator operation, you will be a key pioneer in building Bilibili&rsquo;s presence in the Middle East and North Africa region. You will drive user growth and community engagement through culturally relevant content, localized campaigns, and strategic creator partnerships, helping to shape Bilibili into a beloved digital home for Arabic-speaking youth.
 <br/>
 Key Responsibilities:
 <br/>
 1. Lead the design and execution of localized user operations, content campaigns, and community activities tailored to Arabic-speaking audiences.2. Build and maintain strong relationships with local creators, influencers, and content partners to foster a vibrant and sustainable Arabic content ecosystem on Bilibili.3. Conduct market research to understand regional trends, user behaviors, and cultural nuances, translating insights into actionable growth strategies.4. Collaborate with cross-functional teams to ensure product features, content guidelines, and community policies resonate with local culture and user expectations.5. Monitor and analyze performance metrics to optimize user acquisition, retention, and engagement across the Arabic-speaking region.
 <br/>
 Qualifications:
 <br/>
 1. Bachelor&rsquo;s degree or above, preferably in Communications, Marketing, Middle Eastern Studies, or a related field.2. Native or near-native proficiency in Arabic and strong professional command of English; Chinese language ability is a plus.3. 3+ years of experience in user operations, content operations, campaign management, or community building, preferably in the MENA region.4. Deep understanding of the Arabic digital landscape, social media platforms, and content consumption habits; an existing network of local creators or media resources is highly preferred.5. Strong cross-cultural communication skills, creative mindset, data sensitivity, and a passion for building online communities.
 <br/>
 Preferred Qualifications:
 <br/>
 - Experience working in a content platform, social media company, or digital entertainment business.- Familiarity with Bilibili&rsquo;s community culture, content formats, or creator economy.- Background in gaming, anime, lifestyle, or youth culture content.
</div>


Arabic-Speaking Creators Operation (Middle East & North Africa Region)

Horizontal

<div><p>At Horizontal Digital, we hold ourselves to one key belief: You&rsquo;re only as good as your
</p><p>worst customer experience. This mantra is what drives our digital consultancy to think
</p><p>beyond the easy answers and instead create websites, apps, portals and other
</p><p>experiences that solve customer needs for Fortune 500 companies in intuitive and
</p><p>empathetic ways. And we make this lofty standard a reality by fusing strategy, data,
</p><p>design and technology together to arrive at solutions that set the bar higher for
</p><p>everyone.</p><p></p><p>
We use these values to fuel superior results:</p><p></p><p><b>
Lock arms</b></p><p>
We forge relationships that make our impact 1,000x stronger. This means working
</p><p>across departments and engaging both our clients and our communities to deliver the
</p><p>greatest good.</p><p></p><p><b>
Show hustle</b></p><p>
We&rsquo;re not ones to sit on our hands and wait. Instead, we anticipate opportunities,
</p><p>collectively roll up our sleeves and find ways to execute the exceptional.</p><p></p><p><b>
Embrace change</b></p><p>
From new technologies to workplace philosophies, we welcome the unexpected and
</p><p>constantly anticipate what&rsquo;s next.</p><p></p><p><b>
Elevate empathy</b></p><p>
We listen before we take action. This means understanding a variety of perspectives
</p><p>and holding ourselves to a higher standard of accountability.</p><p></p><p><b>
Never settle</b></p><p>
We motivate each other to push past the easy answers and collectively arrive at bigger,
</p><p>more inspiring ideas.
</p><p></p><p><b>But enough about us. Let&rsquo;s talk about you.</b></p><p></p><p>
At Horizontal, content isn&rsquo;t just copy, its structure, strategy, and story. Content can
</p><p>deliver our clients and competitive advantage, and we partner with clients on that
</p><p>journey.
</p><p></p><p>As a Content Strategist, you&rsquo;ll play a key role in helping global brands organise their
</p><p>content supply chain in smarter, and more scalable ways. You&rsquo;ll work at the
</p><p>intersection of creativity and systems-thinking, designing the frameworks that allow
</p><p>content to be reused, localised, personalised, and delivered across multiple channels
</p><p>with ease. Whether it&rsquo;s shaping a taxonomy, crafting AI content workflows, or setting
</p><p>the foundation for a multilingual content experience, you&rsquo;ll be helping businesses grow
</p><p>by turning complexity into clarity.</p><p></p><p>
Ultimately, you'll help clients understand what good content operations look like and
</p><p>guide them through the messy middle of evolving from the unruly maze of decentralised
</p><p>content to something governed.</p><p></p><p><b>
What We&rsquo;re Looking For</b></p><p>
We&rsquo;re looking for someone who sees content as more than words on a page, someone
</p><p>who understands how content moves, scales, and delivers value. You&rsquo;re curious,
</p><p>systems minded, and excited by the idea of building content ecosystems that are just
</p><p>as elegant behind the scenes as they are on the surface.</p><p></p><p>
You don&rsquo;t need to have all the answers, but you should have the frameworks and
</p><p>mindset to help us ask the right questions. We&rsquo;re especially interested in those who&rsquo;ve
</p><p>worked in, or helped lead, the shift to composable and headless architectures, and
</p><p>who understand the organisational transformation this requires.</p><p></p><p>
As a Content Strategist at Horizontal, you'll be both a practitioner and a consultant.
</p><p></p><p>Your work will span from high-level strategic planning to hands-on execution, working
</p><p>with our clients to:</p><ul><li>Understand how content supports business goals and user needs</li><li>Lead workshops and discovery sessions to define content approaches</li><li>Assess and define content operations and governance models</li><li>Create IA, taxonomies, metadata structures and content templates</li><li>Collaborate with UX and tech to ensure content is feasible, localisable, and
</li></ul><p>scalable</p><ul><li>Bring clarity to complex publishing ecosystems</li></ul><p>
In time there is the opportunity to lead on scaling the content strategy function within
</p><p>Horizontal.
</p><p></p><p><b>Key Responsibilities</b></p><p></p><p><b>
Content Strategy</b></p><ul><li>Shape and lead enterprise-wide content strategies that support business goals
</li></ul><p>and user needs</p><ul><li>Build governance frameworks to ensure quality, consistency, and accountability</li><li>Define KPIs to measure performance and drive continuous improvement</li><li>Champion innovation in how content is created, managed, and delivered</li><li>Lead workshops and discovery sessions with clients to help identify and define
</li></ul><p>content needs, priorities, and roles</p><ul><li>Embed SEO thinking into content strategy - aligning structure, metadata, and
</li></ul><p>messaging with search intent and discoverability goals</p><ul><li>Help clients navigate the shift to composable and headless content architecture</li></ul><p></p><p><b>
Content Management</b></p><ul><li>Design workflows that make content easier to create, approve, and publish</li><li>Set up rights and permission structures that support secure collaboration</li><li>Develop strategies for publishing content across global platforms and channels</li><li>Establish content lifecycle practices&mdash;from creation to archival</li><li>Map current vs future-state content operations and help shape practical
</li></ul><p>roadmaps for change</p><p></p><p><b>
Content Architecture</b></p><ul><li>Create scalable taxonomy structures aligned with business and customer needs</li><li>Build metadata frameworks that power discovery and personalisation</li><li>Define best practices for how content is stored, organised, and managed</li><li>Support localisation through smart multi-language architecture</li><li>Work closely with UX to ensure IA reflects real-world user journeys, not internal
</li></ul><p>silos</p><ul><li>Use semantic modelling approaches to support more intelligent content
</li></ul><p>orchestration and connected experiences</p><p></p><p><b>
Content and Data Modelling</b></p><ul><li>Build structured, reusable content models that support omnichannel delivery</li><li>Leverage modular components to reduce duplication and speed up publishing</li><li>Design schemas that enable dynamic, personalised experiences</li><li>Make authoring easier while optimising delivery performance</li><li>Help shape our internal approach to structured content - including how we use
</li></ul><p>Sitecore, Salesforce, and connected platforms</p><ul><li>Contribute to developing internal documentation and reusable content models
</li></ul><p>that help our teams work more efficiently across projects</p><p></p><p><b>
AI-Generated Content</b></p><ul><li>Help our clients understand the practical realities, opportunities, and limitations
</li></ul><p>of gen AI in content work</p><ul><li>Design thoughtful, human-aware strategies for using AI in content creation</li><li>Create hybrid workflows that blend human creativity with machine efficiency</li><li>Define quality, consistency, and ethical guardrails for AI content</li><li>Build systems that allow AI to work within your content structures</li></ul><p></p><p><b>
Collaboration &amp; Enablement</b></p><ul><li>Train content authors and stakeholders on strategy, tools, and best practices</li><li>Create documentation and guides that make content governance simple</li><li>Work together with developers, UX teams, and marketers to bring experiences to
</li></ul><p>life</p><ul><li>Stay ahead of industry trends and share new thinking across the team</li></ul><p></p><p><b>
Why This Role Matters</b></p><p>
Content is the glue that holds great digital experiences together. In this role, you&rsquo;ll be
</p><p>the person who makes sure content is not only beautiful and useful but structured,
</p><p>scalable, and ready for whatever comes next. Whether it&rsquo;s a global campaign, a product
</p><p>launch, or an AI-enabled journey, you&rsquo;ll be the strategic mind behind the content that
</p><p>drives it all.</p><p></p><p><b>
Qualifications &amp; Experience</b></p><p></p><p>
Must-Haves:</p><ul><li>5+ years of experience in content strategy, information architecture, or digital
</li></ul><p>content operations</p><ul><li>Strong knowledge of content modelling, taxonomy, and metadata frameworks</li><li>Experience designing and implementing content workflows and governance
</li></ul><p>models</p><ul><li>Familiarity with multilingual content strategies, localisation, and translation
</li></ul><p>workflows</p><ul><li>Solid understanding of personalisation and content segmentation strategies</li><li>Experience working with DAM systems and managing digital assets at scale</li><li>Exposure to or curiosity about AI-generated content and automation in content
</li></ul><p>production</p><ul><li>Comfort collaborating with UX, dev, design, and marketing teams in Agile
</li></ul><p>environments</p><ul><li>Excellent communication and stakeholder engagement skills</li></ul><p></p><p><b>
Nice-to-Haves:</b></p><ul><li>Understanding of SEO, structured data, and content performance analytics</li><li>Exposure to CDPs and data-driven content delivery</li><li>Proven experience with enterprise CMS platforms preferably Sitecore (XP, XM
</li></ul><p>Cloud) and/or Content Hub, Salesforce</p><ul><li>Experience designing content for omnichannel environments (web, app, email,
</li></ul><p>etc.)</p><ul><li>Familiarity with the role of semantics and linked data in content systems</li><li>Experience working across diverse industries such as hospitality, government,
</li></ul><p>logistics, or financial services</p><ul><li>A degree in Communications, Information Design or a related field or equivalent
</li></ul><p>practical experience</p></div>

Content Strategist - 3 Month Contract

The Cigna Group

<div><p>Content Operations Senior Analyst</p><p></p><p>
About Enterprise Print &amp; Distribution</p><p>
Enterprise Print &amp; Distribution is a collaborative, mission driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in <i>progress over perfection</i>, moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether we&rsquo;re executing critical communications, safeguarding accuracy, or enhancing operational workflows, we take pride in delivering reliable, high-quality results that strengthen trust across the enterprise.</p><p></p><p>
About the Role</p><p>
The Content Operations Senior Analyst is a key driver of content configuration, release execution, and operational excellence within Enterprise Print &amp; Distribution. In this role, you will lead multi‑component content set up and configuration, enhance quality and workflow efficiency, and operate with a high degree of independence and judgment. You&rsquo;ll serve as a trusted advisor for cross content platforms, owning optimization strategies and influencing how teams prepare, deliver, and manage content across the enterprise.</p><p></p><p>
This role is ideal for someone who thrives in a fast‑paced operational environment, enjoys solving ambiguity with structure, and excels at translating business requirements into accurate, scalable content configuration solutions. You will partner closely with cross‑functional teams&mdash;including operations, product partners, technology groups, and campaign teams&mdash;to ensure content is configured accurately, tested thoroughly, and released with precision.</p><p></p><p>
Examples of Deliverables</p><ul><li>
Set Up data variables in associated tables and systems</li><li>
Fully rendered document</li><li>
Provide feedback and insights on workflow, SOPs, and preventive measures</li><li>
Completion of Jira cards for content configuration requests</li></ul><p></p><p>
What You&rsquo;ll Do</p><ul><li><b>
Content Set-Up Configuration</b>:<ul><li>
Own the end‑to‑end configuration of complex, multi‑component content across platforms, ensuring accuracy, completeness, and alignment with business requirements.</li><li>
Interpret inputs, map data variables, and prepare configuration structures that support accurate mail‑merge, content logic, and operational workflows.</li><li>
Apply sound judgment and work independently to structure ambiguous requirements into reliable, scalable configuration solutions.</li></ul></li><li><b>
Champion Quality:</b><ul><li>
Partner with operations, campaign teams, and technology groups to design validation steps, execute test plans, and confirm readiness before release.</li><li>
Detect data issues or configuration discrepancies early, escalating only when necessary, and ensuring root cause insights are captured and addressed.</li><li>
Proactively identify patterns, defects, or workflow risks and implement process or configuration adjustments that prevent recurrence.</li></ul></li><li><b>
Operate with a Continuous Improvement Mindset</b>:<ul><li>
Maintain clean, consistent documentation&mdash;including SOPs, configuration steps, and operational references&mdash;to ensure repeatability and to reduce error rates.</li><li>
Assess workflow and content setup processes to uncover inefficiencies and propose measurable improvements.</li><li>
Contribute to operational enhancements by recommending automation, simplification, or optimization opportunities based on recurring patterns and analysis.</li></ul></li><li><b>
Ensure Adherence to Standards</b>:<ul><li>
Enforce content governance and configuration standards by validating inputs, variable mappings, logic structures, and templates to ensure adherence to defined conventions prior to work progression</li><li>
 Identify deviations from standards early, document them clearly, and drive resolution through corrective action and preventive measures to reduce recurring issues.</li><li>
Support onboarding and alignment of peers by curating, updating, and socializing standards, SOPs, and best practice workflows, maintaining consistency across content operations.</li></ul></li></ul><p></p><p>
What You Need to Do the Job</p><p></p><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent experience, with demonstrated capability to independently execute configuration focused operational work.</li><li>
3-5 years of relevant experience in content configuration operations supporting complex communication builds.</li></ul><p></p><p><b>
Technical &amp; Analytical Skills</b></p><ul><li>
Strong proficiency configuring multi‑component content, mapping data variables, and interpreting complex inputs to build accurate, scalable content structures.</li><li>
Ability to identify, flag, and troubleshoot configuration or data issues early, using analytical thinking to prevent downstream defects.</li><li>
Solid understanding of operational tools, platform behaviors, and mail‑merge mechanics that support recurring content execution.</li><li>
Foundational to mid‑level analytical capability to assess workflow outputs, review test results, and identify improvements to logic, data mapping, or configuration structures.</li><li>
Demonstrated experience using SQL to extract, analyze, and validate data in support of content configuration and operational workflows.</li><li>
Experience with Customer Communication Platforms; i.e. MessagePoint, Quadient, Blue Relay, etc. is a plus</li><li>
Advanced proficiency in Microsoft Word and Excel, with the ability to build structured documents, leverage advanced formatting, and use complex formulas, functions, and data analysis tools. Analysis tools.‑analysis tools.</li></ul><p></p><p><b>
Operational &amp; Execution Capabilities</b></p><ul><li>
Exceptional attention to detail and accuracy to ensure error-free configuration, variable mapping, and content setup across multiple platforms.</li><li>
Ability to manage complex, configuration heavy workloads, prioritize deliverables, and operate independently while meeting deadlines in a dynamic environment.</li><li>
Comfort working within and continually improving SOPs, documentation frameworks, and repeatable configuration processes.</li></ul><p></p><p><b>
Communication &amp; Collaboration</b></p><ul><li>
Clear, proactive communication skills to partner effectively with operations, technology, campaign teams, and production partners during testing, validation, and release cycles.</li><li>
Ability to ask clarifying questions, escalate concerns thoughtfully, and support cross‑team coordination that ensures accurate, timely releases.</li><li>
Strong collaboration mindset to help define test plans, validate readiness, and contribute to preventive controls with cross‑functional partners.</li></ul><p></p><p><b>
Leadership &amp; Professional Skills</b></p><ul><li>
Demonstrated independence, sound judgment, and decision making, especially when structuring ambiguous requirements into reliable configuration solutions.</li><li>
Ability to influence quality outcomes by identifying risks early, proposing solutions, and helping teams adopt standards and best practices.</li><li>
Strong organizational skills with consistent attention to detail and accuracy.</li><li>
Growth-oriented mindset with openness to feedback, a commitment to continuous improvement, standardization, and scaling operational excellence across content operations.</li></ul><p></p><p><b>
About Evernorth Health Services</b></p><div><div><div><div><div><div><div><p>
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.</p></div></div></div></div></div></div></div></div>

HIH - Operations Senior Analyst, Content Management

Search 10000+ Content operations specialist jobs near you this March. New roles added regularly across leading industries. Apply today.