continuous improvement director

Henkel

<div><div><h4 class="jobSectionHeader"><b>About this Position</b><b>
</b></h4>Leads the deployment of the Henkel Production System (HPS) at the site level by driving strategy, coaching teams, and fostering a culture of continuous improvement. Develops local capabilities, ensures effective implementation of continuous improvement tools and methodologies, and promotes best practice sharing across the continuous improvement network to enhance performance, problem-solving, and long-term site development.<br>
<h4 class="jobSectionHeader"><b>What you&acute;ll do</b><b>
</b></h4><ul><li>Define and lead the continuous improvement strategy and implementation; manage and oversee continuous improvement program deployment.</li><li>
Support and coach local continuous improvement practitioners to ensure effective rollout; engage relevant people and departments to drive full ownership of actions and outcomes.</li><li>
Foster and sustain a culture of continuous improvement (CI) and knowledge sharing across all areas of the site.</li><li>
Develop and expand local capabilities in continuous improvement tools and methodologies; promote structured problem-solving; inspire a passion for improvement by providing a clear vision and direction for the site&rsquo;s future development and performance.</li><li>
Network actively within the continuous improvement community to share best practices, promote improved performance and problem-solving, and encourage others to contribute to knowledge exchange.</li></ul>
<h4 class="jobSectionHeader"><b>What makes you a good fit</b><b>
</b></h4><ul><li>Proven leadership skills, with experience in FMCG environments</li><li>
Strong knowledge of continuous improvement methodologies</li><li>
7&ndash;10 years of relevant industry experience</li><li>
Proficient in problem-solving techniques and project management</li><li>
Solid understanding of digitalization and manufacturing excellence practices</li></ul>
<h4 class="jobSectionHeader"><b>Some perks of joining Henkel</b><b>
</b></h4><ul><li>Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year</li><li>
Diverse national and international growth opportunities</li><li>
Global wellbeing standards with health and preventive care programs</li><li>
Gender-neutral parental leave for a minimum of 8 weeks</li><li>
Employee Share Plan with voluntary investment and Henkel matching shares</li><li>
Comprehensive Health Insurance for employee + dependents</li><li>
Employee Assistance Programme provides a wide range of mental health and wellbeing benefits</li></ul>
<p>At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</p></div></div>

Continuous Improvement Manager

Delta Star Inc.

This is an exciting time to be joining Delta Star!
<br><br>
We are Delta Star! The largest, American-owned medium power transformer manufacturer in the United States and the premier manufacturer of mobile transformers and mobile power substations in North America.
<br><br>
We are an industry-leader that has harnessed the power of electricity to reliably connect you to an essential part of modern-day life. Giving you the peace of mind you deserve to go out and make the world a better place!
<br><br>
Summary
<br>Delta Star Inc. is seeking a dynamic and results-driven Director of Operations Excellence to transform operational strategy into execution across our manufacturing network. This role plays a critical part in strengthening our production capabilities through standardization, efficiency, and continuous improvement.
<br>If you’re a strategic thinker with a passion for process optimization, operational unification, and measurable performance improvement, we want to hear from you!
<br>What You’ll Do
<br>As the Director of Operations Excellence, you’ll turn vision into action by aligning plant-level execution with corporate goals. You’ll build a unified operational foundation, enhance manufacturing capacity, and lead continuous improvement across four plants. Your leadership will ensure that every Delta Star facility operates with consistency, precision, and excellence, driving results that make a measurable impact on our customers and our business.
<br>A Day in the Life
<br>You’ll start your day reviewing key performance indicators and progress reports across multiple plants, identifying bottlenecks, and aligning resources to meet production targets. From there, you’ll partner with Plant Managers to implement standardized work instructions, oversee CAPEX project execution, and support teams through problem-solving and efficiency initiatives.
<br>Whether you’re leading a Lean Kaizen event, mentoring engineers, or reporting to Corporate Operations, your focus will remain clear: driving consistency, predictability, and continuous improvement across our manufacturing operations.
<br>Specific Duties
<br><ul>
<li>Translate corporate operations strategy into actionable plant-level plans and measurable objectives.</li>
<li>Partner with Plant and General Managers to develop and execute multi-year CAPEX and efficiency roadmaps.</li>
<li>Lead the unification of manufacturing work instructions and training programs to ensure consistency across all plants.</li>
<li>Analyze cycle times, throughput, and bottlenecks to recommend targeted process improvements and technology investments.</li>
<li>Advise on technical specifications and CAPEX priorities to support facility growth and modernization.</li>
<li>Mentor Industrial Engineers to strengthen technical expertise and execution excellence.</li>
<li>Lead cross-plant continuous improvement initiatives, introducing Lean, Six Sigma, and Kaizen methodologies.</li>
<li>Promote collaboration, knowledge sharing, and unified operational standards across all manufacturing sites.</li>
</ul>
What We’re Looking For
<br>We’re seeking a strategic, hands-on leader who combines deep operational expertise with the ability to drive cultural and process transformation. The ideal candidate is both analytical and people-focused, capable of influencing without direct authority and delivering measurable results across multiple locations.
<br>Position Requirements
<br><ul>
<li>Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (Master’s preferred).</li>
<li>10+ years of manufacturing operations experience, including leadership in industrial or transformer production environments.</li>
<li>Proven success driving efficiency, reducing cycle times, and expanding plant capacity.</li>
<li>Experience leading multi-site operational or continuous improvement initiatives.</li>
<li>Expertise in CAPEX planning, production equipment specification, and implementation.</li>
<li>Proficiency in Lean, Six Sigma, or Kaizen methodologies.</li>
<li>Strong understanding of manufacturing KPIs, data analytics, and decision-making tools.</li>
<li>Excellent leadership, communication, and coaching skills.</li>
</ul>
Skills & Competencies
<br><ul>
<li>Strong technical understanding of transformer manufacturing processes.</li>
<li>Exceptional strategic thinking paired with disciplined tactical execution.</li>
<li>Ability to influence cross-functionally and lead without direct authority.</li>
<li>High level of ownership, accountability, and initiative.</li>
<li>Strong interpersonal and presentation skills with a collaborative leadership style.</li>
<li>Continuous Improvement or Lean/Six Sigma certification an asset.</li>
<li>Bilingual in English and French or Spanish considered an asset.</li>
</ul>
Why Join Us?
<br>At Delta Star, we don’t just manufacture transformers, we power communities. You’ll join a collaborative, forward-thinking organization where innovation, accountability, and purpose drive every decision.
<br>We offer a competitive salary, comprehensive benefits package, and opportunities for personal and professional growth. Our benefits include medical, dental, vision, life, and disability coverage, a 401(k) plan with matching contributions, an Employee Stock Ownership Plan (ESOP), a corporate bonus plan, and more.
<br>Here, operational excellence isn’t just a metric, it’s a mindset.
<br><br>
Other Duties
<br><br>
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
<br><br>
AAP/EEO Statement
<br><br>
Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Director of Operational Excellence

Daniels Health

<div><div><b><i>About Daniels Health:</i></b></div><div>
At Daniels Health, our mission is simple but powerful &mdash; to make healthcare safer and more sustainable. As a global leader in reusable healthcare waste management systems, Daniels is redefining how healthcare facilities handle medical waste through innovation, environmental responsibility, and operational excellence.</div><div>
We don&rsquo;t just manage waste &mdash; we protect people, reduce environmental impact, and help our partners achieve safer, cleaner, and more efficient operations. The Continuous Improvement Manager plays a key role in advancing that mission by embedding a culture of efficiency, safety, and performance improvement throughout our operational network.</div><div></div><div><b><i><br>
Position Overview:</i></b></div><div>
The Continuous Improvement Manager (CIM) will lead strategic and hands-on initiatives that drive efficiency, cost reduction, and process optimization across Daniels Health&rsquo;s U.S. operations &mdash; including plants and transfer stations.</div><div>
Based in Chicago, IL, this role partners closely with regional operations leadership, as well as local and national Maintenance and Engineering teams, to identify and execute practical, sustainable improvements that enhance operational performance.</div><div>
The CIM focuses on the practical application of Lean, continuous improvement, and industrial engineering principles, delivering measurable results in productivity, safety, quality, and cost efficiency while fostering a culture of collaboration, experimentation, and accountability.</div><div></div><div><b><i><br>
Key Responsibilities</i></b></div><div><b><i>
Continuous Improvement &amp; Operational Excellence:</i></b></div><ul><li>Identify and implement opportunities to improve safety, quality, delivery, and cost performance across processing plants and transfer stations.</li><li>Apply Lean, Six Sigma, Kaizen, and structured problem-solving methodologies to streamline processes, eliminate waste, and drive measurable cost savings.</li><li>Conduct time studies, workflow analysis, and labor utilization reviews to identify bottlenecks, process constraints, and opportunities to rebalance work for improved throughput.</li><li>Develop and standardize best practices that improve reliability, reduce variability, and enhance overall equipment effectiveness (OEE).</li><li>Support and lead site-level and national continuous improvement initiatives aligned with Daniels Health&rsquo;s operational goals.</li></ul><div>
Cost Reduction &amp; Financial Impact</div><ul><li>Partner with regional and site leadership to identify cost-reduction opportunities in labor, materials, logistics, and maintenance.</li><li>Drive initiatives that lower operational expenses through improved process efficiency, waste minimization, and resource optimization.</li><li>Quantify and track the financial impact of all CI projects, providing regular reporting to leadership on savings achieved and ROI.</li><li>Collaborate with finance and operations teams to integrate cost improvement metrics into site KPIs and performance dashboards.</li></ul><div>
Collaboration &amp; Influence</div><ul><li>Work through regional operations leadership to prioritize and execute improvement initiatives that align with regional and national objectives.</li><li>Influence and engage individuals at all organizational levels &mdash; from frontline team members to senior leaders &mdash; to participate in ideation, active problem-solving, prioritization, solution development, testing, and full-scale deployment.</li><li>Serve as a trusted facilitator and coach, guiding teams through structured improvement processes and ensuring strong engagement and ownership of outcomes.</li><li>Communicate progress, learnings, and successes across the organization to build awareness and sustain a continuous improvement mindset.</li></ul><div>
Hands-On Plant Floor Engagement</div><ul><li>Maintain a strong and visible presence on the plant floor, working directly with operations teams to identify and implement process improvements.</li><li>Perform Gemba walks, time and motion studies, and process observations to validate performance data and identify opportunities to improve flow and balance workloads.</li><li>Apply Lean tools such as 5S, Standard Work, Visual Management, and Value Stream Mapping to drive daily improvements and embed continuous improvement behaviors across all levels.</li></ul><div>
Maintenance &amp; Engineering Partnership</div><ul><li>Collaborate with local and national Maintenance and Engineering teams to improve equipment performance, reduce downtime, and enhance asset utilization.</li><li>Support process design improvements, automation projects, and infrastructure optimization initiatives that reduce costs and increase throughput.</li><li>Contribute to the development of preventative maintenance programs that improve reliability and operational efficiency.</li></ul><div>
Training &amp; Capability Building</div><ul><li>Coach and train site teams on Lean principles, structured problem-solving, and root cause analysis methodologies (e.g., PDCA, DMAIC, DFSS, 8D, 5 Whys, Fishbone).</li><li>Promote a culture of experimentation and validation, encouraging teams to test and analyze improvement hypotheses before full-scale deployment.</li><li>Facilitate hands-on workshops, Kaizen events, and A3 problem-solving sessions to strengthen analytical and practical skills.</li><li>Develop internal CI champions and sustainment mechanisms to ensure long-term success of initiatives.</li><li>Reinforce data-driven decision-making and evidence-based validation as standard practice for solution development and deployment.</li></ul><div></div><div><b><i><br>
Qualifications &amp; Experience</i></b></div><div><b><i>
Required:</i></b></div><ul><li>Bachelor&rsquo;s degree in Engineering, Operations Management, Business, or related field.</li><li>Minimum of 5 years of experience in continuous improvement, process engineering, or operational excellence roles in manufacturing, logistics, or industrial environments.</li><li>Proven experience applying structured problem-solving approaches such as PDCA, DMAIC, DFSS, or 8D within a manufacturing or distribution setting.</li><li>Demonstrated success in implementing Lean or Six Sigma projects that delivered measurable cost savings.</li><li>Experience conducting time studies, process analysis, and workflow optimization.</li><li>Strong analytical, communication, and project management skills, with the ability to influence at all organizational levels.</li><li>Proven ability to lead change across multi-site or regional operations.</li><li>Comfortable with hands-on work in plant and transfer station environments.</li></ul><div>
Preferred:</div><ul><li>Lean Six Sigma Green Belt or Black Belt certification.</li><li>Experience in healthcare, environmental services, or other regulated industries.</li><li>Familiarity with ERP systems and analytics tools (e.g., SAP, Power BI, Tableau).</li><li>Experience collaborating with engineering and maintenance teams on process optimization projects.</li></ul><div></div><div><b><i><br>
Key Attributes for Success:</i></b></div><ul><li>Passionate about Daniels Health&rsquo;s mission of safety, sustainability, and innovation.</li><li>Hands-on, collaborative leader who thrives in plant environments and drives accountability through engagement.</li><li>Skilled influencer who can inspire participation, build trust, and align diverse teams around shared goals.</li><li>Strong foundation in industrial engineering, Lean principles, and structured problem-solving.</li><li>Bias for action &mdash; decisive, execution-focused, and able to move initiatives forward without &ldquo;analysis paralysis.&rdquo;</li><li>Analytical, data-driven problem solver who balances technical rigor with practical implementation.</li><li>Financially astute and focused on delivering measurable results.</li><li>Adaptable and proactive in a fast-paced, growth-oriented environment.</li></ul><div></div><div><b><i><br>
Why Join Daniels Health?</i></b></div><ul><li>Purpose-driven impact: Make a tangible difference in healthcare safety and sustainability.</li><li>Growth opportunity: Play a pivotal role in shaping Daniels Health&rsquo;s U.S. operational excellence strategy.</li><li>Collaborative culture: Work with passionate, mission-aligned professionals.</li><li>Visible results: Drive measurable cost savings, efficiency gains, and process improvements that directly impact business performance.</li></ul>
<div><i>&ldquo;The pay range for this position is $101,169 to $125,221 base salary. Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor.
</i></div><div><i>At Daniels Health, we are committed to supporting our employees&rsquo; well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.&rdquo;</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Jade Textile

<div>
 <p>
  <strong>
   Continuous Improvement Sub Manager
  </strong>
  ,
  <strong>
  </strong>
  Lead and support continuous improvement initiatives across the Ismailia plant to enhance operational efficiency, reduce waste, and optimize productivity and cost performance in line with Jade Textile&rsquo;s lean manufacturing standards
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Drive the implementation of
   <strong>
    Lean, Six Sigma, and Kaizen practices
   </strong>
   across all production departments.
  </li>
  <li>
   Analyze and evaluate production processes to identify improvement opportunities.
  </li>
  <li>
   Lead and coordinate
   <strong>
    cross-functional improvement projects
   </strong>
   to enhance quality, reduce downtime, and increase throughput.
  </li>
  <li>
   Support standardization of processes, visual management systems, and best practice sharing.
  </li>
  <li>
   Conduct
   <strong>
    time &amp; motion studies
   </strong>
   , line balancing, and layout optimization activities.
  </li>
  <li>
   Monitor performance metrics (KPIs) and report improvement results to management.
  </li>
  <li>
   Train and coach team members on CI methodologies, problem-solving tools, and process analysis techniques.
  </li>
  <li>
   Collaborate with production, maintenance, quality, and planning teams to ensure sustainability of implemented improvements.
  </li>
  <li>
   Participate in cost reduction and efficiency improvement programs without compromising product quality or safety.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in industrial engineering, Production, or a related field.
  </li>
  <li>
   <strong>
    7+ years of experience
   </strong>
   in process improvement, lean manufacturing, or production optimization, preferably in the textile or FMCG industry.
  </li>
  <li>
   Proven track record of leading successful CI projects.
  </li>
  <li>
   Strong knowledge of
   <strong>
    Lean Tools
   </strong>
   (5S, VSM, SMED, Kaizen, Root Cause Analysis).
  </li>
  <li>
   Excellent analytical, communication, and leadership skills.
  </li>
  <li>
   Proficiency in MS Office, Power BI, and process mapping tools is a plus.
  </li>
  <li>
   Certification in
   <strong>
    Lean Six Sigma Green/Black Belt.
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we are offer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Social, medical &amp; privet medical insurance.
  </li>
  <li>
   Working hours from 8 am to 5pm including 1 hour break.
  </li>
  <li>
   2 Days off
  </li>
  <li>
   Hot Meal.
  </li>
  <li>
   Transportation provided.
  </li>
 </ul>
 <p>
 </p>
</div>


Continuous Improvement Sub Manager

Golden State Foods

<div><p><b>Description</b><br>
</p><br>
<b>Continuous Improvement Manager</b><br>
<br>
<b>ABOUT GOLDEN STATE FOODS</b><br>
Golden State Foods is a distinguished leader in the foodservice industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.<br>
<br>
<b>ABOUT THE JOB</b><br>
The <b>Continuous Improvement Manager </b>directs, manages, and provides guidance in driving positive change in the facility, including development and up skilling of 300+ associates. The key areas of focus are safety, training and implementing the GSF defined improvement process. Ensures appropriate measurements are developed and implemented to create benchmarks and targets. Develops plans and actions to ensure goals are achieved or exceeded.<br>
<br>
<b>WHAT YOU'LL DO</b><br>
<ul><li>
Serving as a member of the Plant Leadership Team to collaboratively set strategies, masterplan activities, employee engagement activities, loss elimination ideas, and results delivery.</li><li>
Developing the cultural vision for the plant that provides the foundation for the IWS journey.</li><li>
Continually expanding and enhancing knowledge levels of Integrated Work Systems, lean manufacturing, Total Productive Maintenance, and industry &ldquo;best in class&rdquo; manufacturing methodologies and operations practices to develop a culture of continuous improvement &ndash; will need to stay about 12 months ahead of the plant in personal knowledge.</li><li>
Leading the plant leadership team in the integration of the appropriate actions to support the cultural vision and to support the delivery of the Compelling Business Need. Be the change agent within the plant leadership team that brings a focus to &lsquo;how&rsquo; results are delivered and sustained (&ldquo;IWS is the work&rdquo;).</li><li>
Building capability of the site leaders to implement IWS systems, tools, methodologies, capabilities, and standards.</li><li>
Ensuring CI tools and methodologies are used to drive all site result opportunities and to ensure all results are being sustained or improved per the site masterplan &ndash; own &ldquo;how&rdquo; breakthrough performance is achieved at the plant level.</li><li>
Responsible for the phased implementation of IWS at the plant &amp; benchmarking with other plants in the division to drive best practices &amp; standard work.</li><li>
Leading the Overall Equipment Effectiveness (OEE) process including maintaining measurement standards, coaching on improvement plans and strategies, training, coaching, and monthly reporting.</li><li>
Establishing and maintaining plant KPI&rsquo;s and visual plant tools.</li></ul><br>
<b>
WHAT YOU'LL NEED</b><br>
<b>Education/Certification:</b><br>
<br>
Bachelor&rsquo;s degree in engineering preferred from an accredited college or university.
<br>
<br>
<b>Experience:</b><br>
 5 or more years of relevant work experience.<br>
<br>
<b>Knowledge, Skills and Abilities</b><br>
<br>
<b>Knowledge of (B/basic; J/journey; E/expert):</b><ul><li>
Project management concepts and techniques (J)</li><li>
Regulatory policies and procedures (J)</li><li>
Budgetary concepts and procedures (J)</li><li>
PC word processing/spreadsheet/presentation/database software (J)</li><li>
Continuous Improvement concepts and processes (E)</li></ul><br>
<br>
<b>Skill and ability to:</b><ul><li>
Strategically influence all levels of the organization.
</li><li>Serve as a team member, facilitator and/or leader as the team role warrants</li><li>
Manage and motivate employees in a team-based environment</li><li>
Prepare a variety of comprehensive administrative and technical documents and reports</li><li>
Prepare and deliver presentations to a variety of customers</li><li>
Travel via airplane and drive an automobile</li><li>
Work effectively in a general business environment, with a focus on high levels of quality and customer service</li><li>
Act in accordance with GSF&rsquo;s Values and Creed</li><li>
Experience / working knowledge of continuous improvement methodologies &ndash; TPM, lean manufacturing, IWS, etc.</li><li>
Ability to teach, coach, &amp; develop others &ndash; both on the plant floor &amp; on the plant leadership team</li><li>
Long term planning (strategic) with intermediate actions along the way (tactical)</li><li>
Process-driven, loss-focused, results-oriented approach</li><li>
Problem solving skill-set (by degree &ndash; engineering or by experience)</li><li>
Proven leadership skills</li><li>
Collaboration &ndash; ability to partner with &amp; influence others</li></ul><br>
<br>
<b>LEADERSHIP/MANAGEMENT RESPONSIBILITY</b><br>
<br>
May manage various external vendors.<br>
<br>
<b>PERFORMANCE CATEGORIES</b><ul><li>
Productivity/quality standards: accuracy, timeliness, thoroughness</li><li>
Training budget and related expenses</li><li>
Productivity/quality standards: return to work<br>
Regulatory compliance and training (GMP, HACCP, OSHA)</li><li>
Teamwork within the department and across departments</li><li>
Project/assignment standards</li><li>
Customer satisfaction</li><li>
Employee development to meet GSF&rsquo;s projected near- and mid-term objectives</li></ul><br>
<br>
<b>WHAT YOU&rsquo;LL GET</b><ul><li><b>
People First:</b> At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
</li><li><b>Values Driven:</b> Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.</li><li><b>
People Development:</b> At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.</li><li><b>
Philanthropy &amp; Sustainability:</b> We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
</li><li><b>Extensive Benefits:</b> Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.</li></ul></div>

Virtucruit

<p>VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture.</p><p><b>Role Overview</b></p><p>The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch.</p><p><b>Key Responsibilities</b></p><ul><li><b>Journey Mapping</b>: Design end-to-end customer journeys for all platform touchpoints.</li><li><b>Service Operations</b>: Establish call centers, chatbots, and digital support tools.</li><li><b>Customer Insights</b>: Use data to track satisfaction, NPS, and loyalty KPIs.</li><li><b>Training</b>: Implement customer service training for front-line teams.</li><li><b>Continuous Improvement</b>: Lead initiatives to enhance the customer lifecycle experience.</li></ul><p><b>Qualifications & Experience</b></p><ul><li>12+ years of CX leadership in automotive, retail, or digital platforms.</li><li>Strong CRM and customer service systems knowledge.</li><li>Experience in building CX functions from the ground up.</li></ul><p><b>What This Role Offers</b></p><p>A career-defining opportunity to set the gold standard for customer experience in Saudi Arabias automotive sector.</p> Required Skills: <ul><li>Automotive</li><li>Offers</li><li>Operations</li><li>CRM</li><li>Service Delivery</li><li>Customer Experience</li><li>Retail</li><li>Continuous Improvement</li><li>Design</li><li>Customer Service</li><li>Leadership</li><li>Training</li></ul><img src="https://www.jobg8.com/Tracking.aspx?St%2ffOczetkbIEP7Oz28Mzob4Y52tg1dft" width="0" height="0" />

Customer Experience Director

UF Health Shands Hospital

<div>Overview:
<p>
The Director of HR Operations and Processes is responsible for leading the design, execution, and continuous improvement of HR operational functions and workflows across UF Health. This role ensures that HR services are delivered efficiently, consistently, and in compliance with regulatory standards. The director will oversee core HR processes, including onboarding, offboarding, data management, compliance, and HR service delivery, while driving operational excellence and employee experience.</p>
Qualifications:
<ul><li>Bachelor's degree in Human Resources, Business Administration, or related field required.</li><li>
Master's degree or relevant certifications (e.g., SHRM-SCP, PHR/SPHR, Lean Six Sigma) preferred.</li><li>
Experience: Minimum 8-10 years of progressive HR experience, with at least 3 years in HR operations leadership.</li><li>
Experience in a healthcare organization strongly preferred.</li><li>
Proven success in process improvement and operational leadership.</li><li>
Strong knowledge of HR operations, compliance, and systems.</li><li>
Excellent organizational, analytical, and problem-solving skills.</li><li>
Ability to lead change and drive process innovation.</li><li>
Strong communication and stakeholder management abilities.</li><li>
Proficiency in HRIS platforms and Microsoft Office Suite.</li></ul></div>

System Director, HR Operations & Processes

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