coordinator membership

Lucas Museum of Narrative Art

<div>
 
 
 ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
 
 
 
 
 Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum&rsquo;s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas&rsquo;s filmmaking career.
 
 
 Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, caf&eacute;, retail store, and community spaces.
 
 
 
 
 POSITION SUMMARY
 
 
 
 
 Reporting to the Manager, Membership Growth, the Membership Coordinator plays a critical role by providing the highest level of customer service for our members and supporting member communications and engagement strategies. The primary focus of this role is managing membership correspondence (phone and email), in addition to supporting the Manager, Membership Growth with a wide variety of membership marketing and communications efforts, including email, mail, and digital campaigns. The successful candidate will be customer service wiz and motivated self-starter, who has a strong attention to detail.
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 <ul>
 <li>
 Manage membership inquiries and provide excellent customer service to current, lapsed and prospective members by responding to daily phone calls, voicemails, and emails&mdash;addressing questions about member levels, benefits, and events.
 </li>
 <li>
 Enter membership gifts and event RSVPs in Tessitura (CRM) as needed
 </li>
 <li>
 Support the Manager, Membership Growth with development and implementation of membership growth strategies in collaboration with the Marketing team to grow audience, reputation, and revenue
 </li>
 <li>
 Support the execution of membership marketing strategies, including acquisitions, upgrades, re-engagement, renewals, and retention communications, on-site recruitment/promotion, invitations, brochures, digital ads, and online incentives.
 </li>
 <li>
 Manage the annual membership communications calendar
 </li>
 <li>
 Assist in the creation of marketing content and materials to promote membership programs
 </li>
 <li>
 Coordinate with Marketing, Digital, Retail, Restaurants, and Visitor Services to align the end-to-end membership journey, optimizing the journey for members and strengthen all pathways to membership
 </li>
 <li>
 Help organize and facilitate membership events and activities to enhance community engagement
 </li>
 <li>
 Serve as point person for Visitor Services team, ensuring onsite membership customer service and experience meets and exceeds set standards of excellence.
 </li>
 <li>
 Engage in team brainstorms and implementation of new initiatives
 </li>
 <li>
 Assist with all membership events, in coordination with Membership and Special Events teams.
 </li>
 <li>
 Assist with special projects or other departmental responsibilities and tasks as assigned.
 
 
 </li>
 </ul>
 
 CORE COMPETENCIES
 
 
 
 
 Courageous Communication:
 
 Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
 
 
 
 Collaborative Excellence:
 
 Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
 
 
 
 Delivering Results &amp; Meeting Customer Expectations:
 
 Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves goals
 
 
 
 Adaptive Resilience:
 
 Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
 
 
 
 Inclusive Interaction:
 
 Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Bachelors in relevant field and/or a minimum of 2-3 years of experience in membership, customer service, marketing, or a related field; preferably at a museum or cultural institution
 </li>
 <li>
 Public-facing customer service experience required
 </li>
 <li>
 Excellent interpersonal and communication skills; both written and verbal
 </li>
 <li>
 Ability to work evenings and weekends for membership events as needed
 </li>
 <li>
 E-commerce and customer journey experience preferred
 </li>
 <li>
 Ability to work collaboratively in a team environment and manage multiple tasks simultaneously
 </li>
 <li>
 Passion for narrative art and commitment to the museum's mission and values
 </li>
 <li>
 Ability to create systems and processes
 </li>
 <li>
 Comfort with data and analytical
 </li>
 <li>
 Comfortable working in a startup environment is a plus
 </li>
 <li>
 Proficiency in Microsoft tools (Excel, Word, Teams, OneDrive, Planner)
 </li>
 <li>
 Expertise with donor databases; strong preference for experience with Tessitura
 </li>
 <li>
 Experience working with email software such as Prospect 2 and Wordfly is preferred
 </li>
 <li>
 Experience using project management tools (Airtable, Asana, etc.) is preferred
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
 
 
 
 The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
 
 
 The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
 
 
 $26 - $30 an hour
 
 
 The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
 
 
 
 VALUES
 
 
 
 Our internal and external practices are shaped by the following beliefs and behaviors.
 
 
 
 People First:
 
 We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
 
 
 
 Inspired:
 
 We believe that art can move you to feel, think, reflect, and act.
 
 
 
 Collaborative:
 
 We believe that nimble thinking and working together yield exponential results.
 
 
 
 STRATEGIC PRIORITIES
 
 
 
 
 
 Narrative Art:
 
 
 
 
 Amplify the social impact of storytelling and illustration.
 
 
 
 
 Community:
 
 
 
 
 Connect to a broad and diverse public.
 
 
 
 
 Operational Excellence:
 
 
 
 
 Create a healthy and durable institution.
 
 
 
 EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
 
 
 
 The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
 
 
 The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
 
 
 The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
 
 
 
 VALUES
 
 
 
 Our internal and external practices are shaped by the following beliefs and behaviors.
 
 
 
 People First
 
 : We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
 
 
 
 Inspired:
 
 We believe that art can move you to feel, think, reflect, and act.
 
 
 
 Collaborative:
 
 We believe that nimble thinking and working together yield exponential results.
 
 
 
 STRATEGIC PRIORITIES
 
 
 
 
 
 Operational Excellence:
 
 
 
 
 Create a healthy and durable institution.
 
 
 
 All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
 
 
 
 
 Salary and titles will be assigned commensurate to the successful candidates&rsquo; education and experience. An attractive compensation package will be offered to the successful candidate(s).
 
</div>

Coordinator, Membership

Boys & Girls Clubs of Metro Los Angeles

<div>Description:

The Seasonal Membership Support Specialist provides high-volume operational and administrative support to ensure efficient summer membership services. This role is responsible for accurate payment processing, attendance tracking, data entry, membership registration, and front desk coverage during peak morning hours.
While primarily an operations-focused role, the Specialist also supports families and members through customer service, registration assistance, and general membership inquiries. This position plays a key role in maintaining smooth daily operations during the summer surge in youth enrollment.
JOB RESPONSIBILITIES:
Membership Operations &amp; Payment Processing<ul><li>Accurately enter high volumes of membership payments daily</li><li>Issue receipts and maintain organized financial records</li><li>Support tracking of payment plans and outstanding balances</li><li>Assist with daily payment reconciliation and preparation of deposits (if any)</li><li>Maintain confidentiality and security of financial and member information</li></ul>
Data Entry, Attendance &amp; Systems Support<ul><li>Enter and update member information in the Vision Membership Tracking System</li><li>Ensure accurate entry and maintenance of daily general attendance records</li><li>Enter and maintain accurate activity and program attendance records</li><li>Support reconciliation of attendance data for reporting, compliance, and funding requirements</li><li>Support daily attendance verification and roster accuracy</li><li>Assist with data cleanup, file organization, and record maintenance</li><li>Identify and report discrepancies to the Membership Coordinator</li></ul>
Front Desk &amp; Registration Support<ul><li>Provide front desk coverage during peak morning hours</li><li>Greet members, families, and visitors in a professional and welcoming manner</li><li>Assist families with membership registration and application completion</li><li>Answer phones and respond to general membership and program questions</li><li>Direct families to appropriate staff for program-specific needs</li></ul>
Operational &amp; Administrative Support<ul><li>Complete daily opening procedures for membership and front desk areas</li><li>Maintain a clean, organized, and professional reception space</li><li>Prepare membership materials, forms, and packets for daily operations</li><li>Assist with mass communications and mailings to families</li><li>Provide administrative support during peak enrollment periods</li></ul>
Team Collaboration<ul><li>Work closely with the Membership Coordinator to support daily workflow</li><li>Provide overflow support during high-volume service periods</li><li>Assist with special projects related to summer enrollment and reporting needs</li></ul>
Requirements:

EDUCATION and/or EXPERIENCE, LICENSURE AND CERTIFICATION<ul><li>
High School Diploma or equivalent required</li><li>
Experience in administrative, customer service, or office support experience preferred</li><li>
Experience processing payments preferred</li><li>
Strong and accurate data entry skills</li><li>
Proficient in Microsoft Office (Outlook, Word, Excel) and database systems</li><li>
Bilingual English/Spanish preferred</li></ul>
KNOWLEDGE, ABILITY and SKILLS<ul><li>
Strong attention to detail and accuracy</li><li>
Highly organized with ability to manage repetitive high-volume tasks</li><li>
Professional and friendly customer service demeanor</li><li>
Reliable, punctual, and able to work independently during morning coverage</li><li>
Able to handle sensitive financial and membership information confidentially</li><li>
Comfortable working in a fast-paced youth-serving environment</li><li>
Strong communication and teamwork skills</li></ul>
WORKING CONDITIONS and DRIVING<ul><li>
Travel between Boys &amp; Girls Clubs of Metro Los Angeles sites and schools and various field trip sites as well as in the community is required. Must meet the insurance standards of Boys &amp; Girls Clubs of Metro Los Angeles.</li><li>
This position may be assigned to any sites within the Club as needed to accommodate changes in programming, staffing, or operational requirements.</li><li>
Hours are based on school calendar and attendance patterns/trends &ndash; evening hours are required during the school year; hours will vary during summer and school breaks; occasional weekend hours are required</li></ul>
PHYSICAL DEMANDS / WORKING CONDITIONS:
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position requires the ability to maintain a stationary position and engage in physical activities such as moving, bending, reaching, and positioning. It may also involve traversing and ascending/descending as necessary. The role includes frequent interruptions via in-person contact, phone calls, and email communications.
Work environments may vary, encompassing both indoor and outdoor conditions based on activity locations. Additionally, interactions with youth and adults may involve moderate to high noise levels during activities. Physical exertion may be necessary to move and transport supplies and equipment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Nothing in this job description restricts the right of Boys &amp; Girls Clubs of Metro Los Angeles Management to assign or reassign duties and responsibilities to this job or change this job description at any time.</div>

Seasonal Membership Support Specialist

Viking Cruises

<div>Job Summary:

We are seeking a dynamic and organized Consumer Webinar Streaming Coordinator &amp; Video Editor to join our team. This hybrid role is ideal for a creative professional with a passion for producing compelling video content and managing seamless live webinar experiences. The successful candidate will play a key role in planning, executing, and editing live webinars, as well as creating polished and brand-appropriate video assets to support our marketing, sales and training initiatives.

This is a hybrid position based in our Woodland Hills, CA office. You will be required to adhere to our hybrid work policy, working from our office Monday and Thursday plus one additional weekday on a weekly basis.

Job Responsibilities:
<ul>
<li>Own Live Webinar Streaming Operations:
<ul><li>Operate, monitor and manage live webinar broadcasts, demonstrating good judgement and quick thinking to provide real time support for webinar hosts.</li>
<li>Operate XSplit Broadcaster (or other streaming software such as OBS Studio)</li>
<li>Ensure all technical and logistical details are executed flawlessly with live presenters located globally.</li>
<li>Organize pre-event activities such as managing and creating webinar templates that align with brand guidelines; and preparing the live event in XSplit in advance based on webinar parameters.</li>
<li>Conduct pre-event testing and troubleshooting for all webinar presenters.</li>
<li>Fully align content and run of show with Manager, Webinar Operations and team.</li>
<li>Collaborate with team to provide recommendations to increase audience engagement and deliver impactful content.</li>
<li>Perform post-webinar analysis to improve future webinar performance.</li>
</ul></li><li>Post-production - Manage and Edit Webinar Content:
<ul><li>Own webinar post-production process to leverage content for future use</li>
<li>Create b-roll as needed to support webinar engagement.</li>
<li>Maintain video asset library and audit library content to ensure it is up to date and consistent with brand standards for continued use.</li>
<li>Address stakeholder feedback and collaborate cross-functionally with other creatives and departments.</li>
<li>Collaborate with stakeholders to integrate feedback to finalize content.</li>
</ul></li><li>Collaborate with Marketing video production, creative, and product teams to ensure best leverage company assets for webinars.
<ul><li>Familiarize with all brand content to provide recommendations on best items to improve viewer engagement.</li>
<li>Develop new video content formats for testing.</li>
<li>Evolve a working knowledge of Viking&rsquo;s brand, products, presenters and video content and b-roll.</li>
</ul></li><li>Demonstrate excellent work ethic and judgement to support live consumer webinar operations.</li>
<li>Work with Training to develop and test new training content using storytelling to increase engagement, retention and sales/servicing effectiveness. Innovate and test new methods such as personalization to individual learning needs, microlearning, quick reference highlight reels, gamification, customer scenario simulations.</li>
<li>Assist leadership on ad-hoc special projects as needed.</li>
</ul>
Job Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Media Production or Broadcast TV; additional studies in Communications and Marketing advantageous
</li><li>3+ years of video production and editing experience, preferably for a large brand, with a consumer-centric mindset, and keen eye for visual storytelling with brand consistency.</li>
<li>Demonstrate excellence under pressure, ability to compose yourself calmly in stressful situations, and think clearly quickly to solve problems given context.</li>
<li>Proficiency with video editing software such as Adobe Premiere Pro, Adobe Creative Suite including Premiere, After Effects and Photoshop</li>
<li>Excellent organizational and multitasking skills, with the ability to manage multiple projects simultaneously under tight deadlines.</li>
<li>Attention to detail and ability to manage shifting priorities in a fast-paced environment.</li>
<li>Strong interpersonal and professional communication skills with the ability to collaborate effectively across all levels of the</li>
</ul>
Preferred Qualifications
<ul>
<li>Proven experience coordinating live webinars or virtual events.</li>
<li>Strong understanding of webinar streaming platforms and best practices for virtual event production.</li>
<li>Experience in a consumer sales or marketing role with a large brand</li>
</ul>
<ul><li> Experience in sales training content creation
</li></ul>What We Offer You:
<ul>
<li>Highly competitive compensation plan.
</li><li><ul><li>Salary range $75,000 - $85,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.</li>
<li>Employees are eligible for annual discretionary bonus.</li>
<li>401(k) plan with company match.</li>
<li>Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.</li>
</ul></li><li>Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).</li>
<li>Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.</li>
<li>Opportunity to take a free and/or discounted cruise.</li>
<li>Highly subsidized gym membership.</li>
<li>Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.</li>
</ul>
Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams&rsquo; outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person&reg;.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Cond&eacute; Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.</div>

Consumer Webinar Streaming Coordinator & Video Editor

Erewhon

<div>
 Venice, CA
 
 
 $21 ‒ $25 Hourly
 
 
 Retail/ Cashier
 
 
 Retail/ Cashier
 
 
 
 Join the movement! Erewhon market is trailblazing in the health and wellness industry, and we&rsquo;re rapidly expanding! Our culture comes from unstoppable leaders, inspiring staff, and the best food and wellness products on the planet. 10+ locations and growing.
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 $21 - $25 / hour (based on experience)
 </li>
 <li>
 50% off organic meals daily
 </li>
 <li>
 20% off in-store purchases
 </li>
 <li>
 401k with 4% match, Paid Vacation, Health Benefits and much more&hellip;
 </li>
 <li>
 Bonuses and sales rewards (for some departments)
 </li>
 <li>
 HUGE opportunities for career growth
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Be an advocate for and educate Front End Associates the company's mission and familiarize yourself with our products, promotions, and membership program.
 </li>
 <li>
 Educate customers on the benefits of our membership program, non-profit donation drives, or other rotating promotions.
 </li>
 <li>
 Meet the monthly minimum membership sign up requirement by actively engaging with customers and encouraging them to sign up for a membership, using the tools and techniques provided for you. Encourage Front End Associates to meet their monthly goals, and hold them accountable.
 </li>
 <li>
 Works safely at all times and follows all established safety guidelines and procedures.
 </li>
 <li>
 Ensures all customers receive outstanding service by greeting and acknowledging every customer, inquiring if any assistance is needed, listening to the needs of customers, and maintaining excellent product knowledge.
 </li>
 <li>
 Maintains friendly and respectful demeanor at all times toward customers, co-workers, vendors and all others.
 </li>
 <li>
 Assists in overseeing the accurate and efficient operation of all cash registers; includes cash management, balancing registers, providing change, processing overrides, approving returns and exchanges and monitoring the honesty and accountability of cashiers.
 </li>
 <li>
 Determines cashier work procedures, prepares break schedules, and expedites workflow.
 </li>
 <li>
 Controls productivity of work, supervises the cashier break schedule is followed while keeping constant workflow.
 </li>
 <li>
 Ensures that cashiers are properly verifying age of any customer buying age restricted products.
 </li>
 <li>
 Supervises that the cashiers follow company policies regarding the Food Stamp and WIC programs (make sure the cashiers read WIC coupons as to the food types and quantities).
 </li>
 <li>
 Communicates customer concerns and requests to management.
 </li>
 <li>
 Works as a cashier and communicates the need to open lanes if volume dictates.
 </li>
 <li>
 Monitors new employees, and ensures that all training procedures and policies are being followed.
 </li>
 <li>
 Other duties as assigned by management.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Minimum 1+ years of experience as a Lead in the Grocery Retail or Customer Service industry preferred.
 </li>
 <li>
 Bilingual English / Spanish preferable, but not necessary.
 
 
 </li>
 </ul>
 
 Erewhon has many opportunities for career development and growth as we expand across Southern California with ten current stores (Beverly Hills, Calabasas, Culver City, Grove (Fairfax), Pasadena, Manhattan Beach, Santa Monica, Silver Lake, Studio City, and Venice) and a few more stores coming soon including West Hollywood!
 
 
 
 
 Erewhon Market is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.
 
 
 
 
 To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
 
 
 
 
 By applying, you agree to Erewhon's Notice of Collection policy and all its terms and conditions: https://www.erewhonmarket.com/notice_at_collection_applicant/
 
</div>

Cashier Shift Lead

<div>
 
 About The Lucas Museum Of Narrative Art
 
 
 
 Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum&rsquo;s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas&rsquo;s filmmaking career.
 
 
 Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, caf&eacute;, retail store, and community spaces.
 
 
 
 Position Summary
 
 
 
 The Lucas Museum is sharply focused on creating a superior level of visitor enjoyment and experience for all our onsite visitors. Reporting to the Director of Visitor Services, the Sr. Manager has a key role in helping achieve this objective.
 
 
 The Senior Manager, Visitor Services will play a key role in ensuring the smooth day-to-day operations of the museum while contributing to the growth and success of the museum and creating an enriching experience for our visitors. This may include participating in hiring, training, and supervising frontline staff; finalizing weekly schedules; managing daily floor operations; maintaining exceptional standards of customer service; ensuring all publicly accessible spaces are impeccably clean; managing onsite ticketing and queuing; and aiding visitors in navigating their visits. The Senior Manager of Visitor Services will work closely with Volunteer, Accessibility, and Security departments to provide integrated workflows that address all visitor and institutional needs.
 
 
 The Senior Manager, Visitor Services will partner with the Director of Visitor Services to quickly resolve issues and identify opportunities pertaining to visitor feedback. The Senior Manager, Visitor Services may support leadership with special projects including analyzing attendance data and driving earned revenues including ticket sales, memberships, programming, and other offerings.
 
 
 
 Responsibilities
 
 
 
 Pre-Opening
 
 
 <ul>
 <li>
 With a cross-departmental team of colleagues, develop the procedures for all aspects of interactions with visitors, including ticketing, membership sales, queuing, visitor flow, group visit procedures, information distribution, and more
 </li>
 <li>
 Help lead creation of the museum&rsquo;s CRM and POS systems
 </li>
 <li>
 Support recruitment, hiring, onboarding, and training of front-line staff in partnership with the Director of Visitor Services and People &amp; Culture, as well as development and delivery of training curriculum
 </li>
 <li>
 Help lead development of attendance tracking and reporting systems, visitor experience and visitor feedback reporting, and visitor surveying
 
 
 </li>
 </ul>
 Post-Opening
 
 
 <ul>
 <li>
 Provide leadership for daily operations of the Visitor Services department, including ticketing, queuing, visitor experience and flow, cash handling, group visit procedures, information distribution, hiring/training/supervising, creating schedules, and more
 </li>
 <li>
 Supervise and provide mentorship to the Manager, Visitor Services and front-line Visitor Services team
 </li>
 <li>
 Act as a liaison between administrative teams including Membership, Curatorial, IT, and others and frontline staff
 </li>
 <li>
 Serve as an escalation point for visitor escalations that cannot be settled at the floor staff level
 </li>
 <li>
 Ensure secure and accurate collection and recording of all transactions, reconcile daily transaction reports, and provide regular reports of admissions data to colleagues
 </li>
 <li>
 Work closely with security to support a program of preparedness and rapid response that spots and deescalates issues
 </li>
 <li>
 Work closely with Food &amp; Beverage and the Retail store to ensure close cooperation and a superior customer service experience
 </li>
 <li>
 Use data, experimentation, and visitor feedback to proactively identify, develop and implement new programs and initiatives to improve the visitor experience
 </li>
 <li>
 Continuously refine hiring and training practices
 </li>
 <li>
 Mentor and provide feedback to staff in a contemporaneous and effective manner
 </li>
 <li>
 Work closely with colleagues in Expo Park to coordinate activities across multiple venues
 </li>
 <li>
 A major portion of the Visitor Services operation will be driving membership through sales and through an enhanced membership experience
 </li>
 <li>
 Creating a culture within the staff of engagement that leads to higher sales of tickets and memberships
 </li>
 <li>
 Stay up to date with industry trends and best practices
 
 
 </li>
 </ul>
 
 CORE COMPETENCIES
 
 
 
 
 Analytical Rigor:
 
 Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
 
 
 
 Courageous Communication:
 
 Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
 
 
 
 Collaborative Excellence:
 
 Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
 
 
 
 Adaptive Resilience:
 
 Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
 
 
 
 Inclusive Interaction:
 
 Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
 
 
 
 Building Trust &amp; Relationship Management
 
 
 
 <ul>
 <li>
 Accountable Ownership and clearly shares information and the "why" behind decisions.
 </li>
 <li>
 Asks for and values the opinions of others. Displays empathy when listening.
 </li>
 <li>
 Acknowledges when trust has been broken and focuses on rebuilding.
 </li>
 <li>
 Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
 
 
 </li>
 </ul>
 
 Accountable Ownership
 
 
 
 <ul>
 <li>
 Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
 </li>
 <li>
 Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
 </li>
 <li>
 Takes accountability for assigned tasks and executes on deliverables in a timely manner.
 
 
 </li>
 </ul>
 
 Strategic Alignment &amp; Execution
 
 
 
 <ul>
 <li>
 Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
 </li>
 <li>
 Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
 </li>
 <li>
 Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 5+ years of experience in a supervisory or management role at an organization that modeled a high degree of customer service and sales
 </li>
 <li>
 Museum experience is not essential, but experience in hospitality, attractions, cultural organizations or admissions-driven institutions preferred
 </li>
 <li>
 Experience directly managing and motivating large numbers of hourly staff
 </li>
 <li>
 Experience managing complex staffing schedules for hourly staff
 </li>
 <li>
 Demonstrated commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging in hiring, staffing, management, training, and leadership practices
 </li>
 <li>
 Ability to influence and engage direct reports and peers and create a positive work environment
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organizational and problem-solving skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Solid strategic planning, organizational and project management skills
 </li>
 <li>
 Ability to work under pressure and meet deadlines
 </li>
 <li>
 Experience with POS systems, ticketing software, and retail operations
 </li>
 <li>
 Ability to work a flexible schedule, including weekends and evenings, as required
 </li>
 <li>
 Multi-language fluency strongly preferred
 
 
 </li>
 </ul>
 #hospitality #entertainment #museum industry #supervisor #museum
 
 
 $83,000 - $97,000 a year
 
 
 
 EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
 
 
 
 The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
 
 
 The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
 
 
 The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
 
 
 
 VALUES
 
 
 
 Our internal and external practices are shaped by the following beliefs and behaviors.
 
 
 
 People First
 
 : We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
 
 
 
 Inspired:
 
 We believe that art can move you to feel, think, reflect, and act.
 
 
 
 Collaborative:
 
 We believe that nimble thinking and working together yield exponential results.
 
 
 
 STRATEGIC PRIORITIES
 
 
 
 
 Narrative Art
 
 
 
 Amplify the social impact of storytelling and illustration.
 
 
 
 Community
 
 
 
 Connect to a broad and diverse public.
 
 
 
 Operational Excellence
 
 
 
 Create a healthy and durable institution.
 
 
 
 All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
 
 
 
 
 Salary and titles will be assigned commensurate to the successful candidates&rsquo; education and experience. An attractive compensation package will be offered to the successful candidate(s).
 
</div>

Senior Manager, Visitor Services

American Film Institute AFI Silver Theatre

POSITION: Library Coordinator (Temporary)DEPARTMENT: Louis B. Mayer LibraryLOCATION: Los Angeles CampusPRINCIPAL RESPONSIBILITIES:The Library Coordinator provides essential support to AFI Conservatory faculty, Fellows and staff. This role is responsible for the circulation, shelving, and cataloging of library materials and collections. In addition, the Library Coordinator provides staff training and leadership related to circulation and cataloging functions and serves as the primary point of contact when the Library Manager is unavailable.PRINCIPAL DUTIES:<ul><li>Open and close the Library as needed.</li><li>Circulate, discharge, and shelve library materials.</li><li>Catalog and process new acquisitions; create and maintain records in LibraryWorld.</li><li>Maintain film distribution contacts and place timely orders for prints and DCPs; serve as the primary point of contact for this process.</li><li>Catalog archival audio and video materials.</li><li>Support the digital preservation of audio and video archival collections.</li><li>Assist with onboarding and training, and provide leadership and support to Library</li><li>Assistants.</li><li>Provide research and reference assistance to Library patrons.</li><li>Shelf-read and maintain the organization of library collections.</li><li>Page scripts and Cycle, Thesis, and DWW films.</li><li>Assist patrons with Library equipment and electronic resources.</li><li>Enforce library policies and procedures.</li><li>Provide basic technical support to Fellows, faculty, and staff in the computer labs.</li><li>Provide coverage for the Library and Computer Lab as needed.</li><li>Perform cataloging and quality control for all library materials.</li><li>Process current periodicals; maintain a database tracking journal holdings.</li><li>Organize and store back issues.</li><li>Maintain flexibility in desk coverage during periods of increased need.</li><li>Manage Library operations in the Manager&rsquo;s absence.</li><li>Perform other duties and responsibilities as assigned.</li></ul>EXPERIENCE/SKILLS REQUIRED:<ul><li>Bachelor&rsquo;s Degree required; Master of Library Science (MLS) preferred.</li><li>Minimum of two (2) years of library or administrative experience preferred.</li><li>Knowledge of film history and film production is a plus.</li><li>Exceptionally detail-oriented, with a proven ability to manage multiple priorities, ensure appropriate follow-up and reporting, and maintain a broad perspective.</li><li>Ability to work independently while contributing effectively as a member of a high-performing team.</li><li>Demonstrated project management skills with the ability to lead projects from conception through completion with minimal supervision.</li><li>Strong written and verbal communication skills, with the ability to clearly convey complex concepts and procedures in simplistic terms.</li><li>Strong time management, organizational, and multi-tasking skills, with the ability to work independently and with limited supervision.</li><li>Professional, positive attitude and the ability to thrive in a fast-paced, result-oriented environment.</li><li>High level of personal integrity, with the ability to inspire confidence and trust.</li><li>Ability to lift and carry boxes weighing up to 25 pounds.</li></ul>Pay: $25.00 per hourBenefits:<ul><li>Employee discount</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Library services: 2 years (Required)</li><li>film history: 1 year (Preferred)</li></ul>Work Location: In person

Temporary Coordinator, Library

UCLA Health

<div><div>Description
The Department of Medicine, Division of Cardiology, is seeking a Research Nurse Coordinator to support cardiovascular clinical trials and innovative research initiatives. Under the direction of the Principal Investigator, this role performs independent nursing and advanced administrative duties to ensure the effective implementation and management of clinical research protocols. Responsibilities include seeing research participants, reviewing safety labs and adverse events, implementing investigational drug dose adjustments per protocol, and performing specialized clinical procedures such as electrocardiograms, spirometry, and cardiopulmonary exercise testing while monitoring vital signs.
This position supports a diverse portfolio of studies, including multicenter NIH and industry-sponsored trials, investigator-initiated research, and programmatic activities such as clinical databases and biorepositories. The Research Nurse Coordinator works closely with investigators, clinicians, research staff, and external partners to ensure regulatory compliance, patient safety, and efficient study operations while contributing clinical expertise to the advancement of cardiovascular research.
*This is a limited role which may convert to career.*
Hourly range: $70.59-$106.80</div><div>
Qualifications
<div>Required:</div><div></div><ul><li>
BSN or MSN &ndash; required</li><li>
Active California Registered Nursing License</li><li>
5 years of Cardiovascular Research experience</li><li>
ACLS, BCLS and PALS from the American Red Cross or American Heart Association &ndash; required</li><li>
Ability to complete a Nursing physical assessment</li><li>
Ability to conduct cardiopulmonary exercise testing</li><li>
Ability to complete research case report forms and other research-related documentation according to good clinical practice (GCP) standards and regulatory requirements</li><li>
Ability to follow research standard operating procedures and study protocols</li><li>
Working knowledge of HIPPA guidelines and Human Subjects Protection rights.</li></ul></div></div><div></div>

Research Nurse Coordinator (20% Limited)

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