corporate concierge

Delano

<div>Company Description 
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio. 
Job Description 
Summary: 
At the pinnacle of hospitality excellence, the Head Concierge oversees a team dedicated to curating unforgettable guest experiences and leaving lasting impressions. This role demands a genuine passion for people and a collaborative approach to enhancing guest stays through proactive and intuitive service. With unparalleled knowledge of Dubai&rsquo;s vibrant dining scene, hotel amenities, and local attractions, the Head Concierge crafts bespoke itineraries and recommendations that elevate each guest&rsquo;s visit to extraordinary heights.
Responsibilities:<ul><li>
Lead and inspire the concierge team to deliver unparalleled service and personalized guest interactions.</li><li>
Support associates in delivering top-tier customer service across all touchpoints.</li><li>
Manage front drive operations and coordinate seamlessly with valet, bellman, and doorman services.</li><li>
Optimize staffing levels for peak efficiency and guest satisfaction.</li><li>
Maintain impeccable presentation of luggage rooms and hotel assets.</li><li>
Engage with guests during peak times, promptly addressing their needs in public areas.</li><li>
Review guest feedback with associates to foster continuous improvement.</li><li>
Conduct training sessions to refine guest interactions and service excellence.</li><li>
Promote hotel amenities and uphold lobby cleanliness and orderliness.</li><li>
Develop efficient work schedules aligned with occupancy forecasts.</li><li>
Ensure high standards of appearance, punctuality, and performance among team members.</li><li>
Supervise the Concierge team to ensure consistent delivery of exceptional service.</li><li>
Address guest concerns promptly, collaborating with department heads and management.</li><li>
Assist guests with inquiries and arrangements during their stay, balancing operational needs effectively.</li><li>
Provide comprehensive information on hotel services and local attractions.</li></ul> 

Qualifications 
International Experience: Bring at least 5 years of experience in a similar role within a luxury hotel.
Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;we want you to bring your unique self. Embracing diversity in all its forms, we provide opportunities for our personal and professional growth. If you have passion, the right attitude, and that essential spark, together, we can create memorable experiences. 
Additional Information 
Why Join Us:<ul><li>
Shape the future of an ultra-luxury hotel where your ideas and energy make a big splash.</li><li>
Dive into a culture that&rsquo;s all about growth, collaboration, and having a blast along the way.</li><li>
Score sweet perks and benefits that celebrate your rockstar status in hospitality.</li></ul>
Apply Now: 
If you&rsquo;re an experienced Head Concierge with a flair for creating extraordinary guest experiences, eager to make waves in the world of luxury hospitality, we&rsquo;d love to hear from you! Send your resume and a compelling cover letter detailing why you&rsquo;re the perfect fit.</div>

Head Concierge

Banyan Tree

<div>Company Description 
Banyan Tree Dubai
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. 
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a &#64257;tness centre and 5 dining options. 
Job Description 
Role Overview
As Head Concierge, you will be the ambassador of the Banyan Tree experience &mdash; a trusted host and curator of unforgettable journeys for our guests. You&rsquo;ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand&rsquo;s warmth, sophistication, and genuine care.
Key Responsibilities<ul><li>
Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts.</li><li>
Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree&rsquo;s signature touch.</li><li>
Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests.</li><li>
Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics.</li><li>
Collaborate closely with Front Office, Guest Relations, and F&amp;B teams to ensure a cohesive and personalised guest journey.</li><li>
Maintain detailed knowledge of Dubai&rsquo;s offerings &mdash; cultural events, fine dining, shopping, wellness, and hidden gems &mdash; to provide genuine recommendations.</li><li>
Oversee team training, performance, and development, ensuring adherence to service standards and brand values.</li><li>
Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty.</li><li>
Ensure compliance with safety, security, and operational policies.</li></ul> 
Qualifications<ul><li> 
Minimum of 5 years&rsquo; experience as a Head Concierge or Guest Services role within a luxury hotel or resort environment.</li><li>
Member of Les Clefs d&rsquo;Or preferred (or strong eligibility).</li><li>
In-depth knowledge of Dubai&rsquo;s lifestyle, culture, and attractions.</li><li>
Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage.</li><li>
Proven leadership ability with a calm, polished, and guest-focused approach.</li><li>
A genuine passion for creating meaningful experiences and leading with heart.</li></ul> 
Additional Information 
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

RAFFLES

<div>Job Description</div> PURPOSE OF POSITION To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries. KEY ROLES &amp; RESPONSIBILITIES <ul> <li>Assist guests with all inquiries, both hotel and non-hotel related</li> <li>Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known</li> <li>Maintain good relationship with Airport Concierge</li> <li>Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date</li> <li>Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events</li> <li>Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel s operating standards</li> <li>Consult Log Book for information/requests left by outgoing shift</li> <li>Manage incoming guest mail, messages, facsimiles and special deliveries</li> <li>Manage all transportation requests</li> <li>Manage outgoing guest mail, courier services and parcel postage as requested by guests</li> <li>Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed</li> <li>Receive telephone calls and take messages for guests who are out</li> <li>Conducts all of the above in accordance with the hotel s policy, while adhering to Raffles Behavioural Standards</li> </ul> <div>Qualifications</div> PERSONAL ATTRIBUTES <ul> <li>Good English language verbal communication skills </li> <li>Ability to work cohesively with co-workers and managers as part of a team</li> <li>Ability to be attentive to guest needs, remaining calm and courteous at all times</li> <li>Ability to promote positive relations with hotel residents and patrons</li> <li>Ability to exercise good judgment with difficult guests</li> <li>Understanding and ability to work in a multi-cultural environment</li> </ul> QUALIFICATIONS <ul> <li>Secondary/High School education</li> </ul> EXPERIENCE <ul> <li>Minimum two years experience as a Concierge or in a related position</li> </ul>

Concierge Agent

Fairmont

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Rising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city&rsquo;s storied history and traditions to bring guests an exceptional experience in the heart of one of the world&rsquo;s most talked about destinations.
Fairmont Quasar Istanbul is at once in touch with this fabulous city&rsquo;s past and part of its dynamic future, rising up from the heart of Istanbul&rsquo;s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize. 
Job Description 
Ensure the smooth operation of information and message, mail, luggage and transport with high level of quality and maximum courtesy.<ul><li>
Assigns, supervises and controls the activities of the Concierge staff.</li><li>
Fulfils all requests for information and services such as entertainment, transportation, sightseeing and excursions. Makes sure that all employees are supplied with all resources necessary to respond the inquiries.</li><li>
Regularly updates employees with regards to information concerning the hotel services, VIP s and daily functions for them to be well informed.</li><li>
Maintains accurate information with regards to shops and opening closing times, local attractions, transportation, flight information, restaurants and other relevant details.</li><li>
Ensures adequate stock of necessary guest stationary, brochures, leaflets, and promotional items.</li><li>
Controls plans and gives guidance for luggage service carried out for the guests for maximum efficiency.</li><li>
Establishes an efficient system for loading, unloading, collection, delivery, of guest luggage including safe storage for short and long term.</li><li>
Takes responsibility of luggage registration.</li><li>
Takes responsibility for all the equipment used in his department such as luggage trolleys, computers etc.</li><li>
Be acquainted with all the facilities offered by the hotel including in room facilities.</li><li>
Encourages promotion of hotel services by employees as appropriate.</li><li>
Oversees the lobby area and main entrance to ensure cleanliness and tidiness at all times.</li><li>
Controls access to the hotel and parking arrangements including valet parking and ensures that access road to main entrance is clear of traffic at all times.</li><li>
Supervises distribution of mail, parcels, messages and faxes to guests and offices, also redirection of the mail for the departed guests.</li><li>
Supervises dispatch of fax and messages in the absence of switchboard operators.</li><li>
Ensures the correct charging for payable services extended by the concierge to the guests.</li><li>
In collaboration with security, provides the required control of main entrance to the hotel.</li><li>
Investigates and follows up on guest complaints and takes remedial action for those not to be repeated.</li><li>
Handles guest complaints on the spot.</li><li>
Is fully responsible for the departmental induction for all the staff and provides ongoing on the job training to achieve required standards.</li><li>
Prepares work schedule and vacation schedule for the department.</li><li>
Carries out inspections for the purpose of maintaining high standards of appearance, hygiene and staff relations.</li><li>
Ensures that function board is updated daily and correctly.</li><li>
Is fully responsible for the Flags.</li><li>
Is fully responsible of the Limousine Department</li><li>
Knows and follows the fire and safety regulations of the hotel.</li><li>
Performs other duties assigned by his/her supervisor.</li></ul> 

Qualifications 
The qualifications are:<ul><li>
University degree preferably Tourism &amp; Hotel Management,</li><li>
Good command of English</li><li>
At least 2+ years of Head Concierge experience in luxury hotel management.</li></ul> 

Additional Information 
Your team and working environment: 
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
Note: Customization may be included for any specific local or legislative requirements, such as work permits. 
Only Turkish or candidates which able to communicate in Turkish will be hired. 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

THE PALAVRA RESORT W.L.L

Position Summary:The Head of Concierge is responsible for overseeing all concierge operations, ensuring the highest level of guest satisfaction, and maintaining smooth communication between guests and hotel departments. This role involves supervising concierge staff, managing guest requests, and delivering exceptional, personalised service that reflects the brand&rsquo;s standards of hospitality and professionalism.Key Responsibilities:<ul><li>Supervise, train, and motivate the concierge team to deliver outstanding guest service.</li><li>Ensure all guest inquiries, requests, and complaints are handled efficiently and courteously.</li><li>Manage and maintain up-to-date information about local attractions, restaurants, transportation, events, and entertainment.</li><li>Coordinate VIP arrivals, departures, and special guest requirements with other departments.</li><li>Establish strong relationships with local service providers (tour operators, transport companies, restaurants, etc.) to secure preferred services and rates.</li><li>Monitor the performance of concierge staff and ensure consistent adherence to service standards.</li><li>Maintain a high level of visibility in the lobby to personally assist guests and oversee concierge activities.</li><li>Prepare concierge schedules, reports, and budgets as required.</li><li>Handle special requests such as reservations, tickets, courier services, and personal shopping with confidentiality and efficiency.</li><li>Develop innovative ideas to enhance guest experiences and increase guest satisfaction scores.</li><li>Ensure that the concierge desk area is clean, well-organised, and fully equipped at all times.</li><li>Collaborate closely with the Front Office, Housekeeping, and Guest Relations teams to ensure seamless service.</li></ul>Job Type: Full-time

Head Of Concierge

EDGEWOOD PROPERTIES

<div>Overview:

Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company.
With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation.
Given ongoing construction and development plans, our current apartment portfolio of 6,000 plus units is expected to double in the next couple of years and rise to over 12,000 units in the next five years.
Given our rapid portfolio growth, coupled with ownership's desire to develop and hold rather than sell, the timing is ideal for qualified candidates to come on-board. 
We're currently seeking a Concierge for our multi-family portfolio of properties.
Candidate will work part-time at The Crossings at Hamilton Station our luxury property in Hamilton, NJ<div></div><div> 
Position Overview: 
As a Concierge, you will play a pivotal role in the daily operations of our leasing and management office. You will serve as the first point of contact for residents, prospective residents, and visitors.
</div><div>Your primary focus will be on delivering exceptional customer service, fostering a welcoming atmosphere, and ensuring a seamless living experience for all residents.</div><div></div><div> 
MUST WORK WEEKENDS AND EVENINGS-FLEXIBLE SHIFT!!!</div><div></div><div> 
This should consist of 4 days-8 hours per day.</div><div>
Additional hours may be available as needed</div> 
<div></div>
Responsibilities:
<div>
Responsibilities</div><div>
Resident &amp; Guest Services:</div><ul><li>
Oversee the front desk, warmly greeting residents, guests, vendors, and contractors.</li><li>
Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries.</li><li>
Offer refreshments to guests waiting to meet with a leasing consultant.</li><li>
Assist with service requests by entering them into the system or guiding residents on self-submission.</li><li>
Develop in-depth knowledge of the community to provide recommendations for local dining and entertainment options.</li><li>
Engage with residents and prospective residents to enhance customer experience and resident retention.</li></ul><h3 class="jobSectionHeader">
Event Coordination &amp; Community Engagement:</h3><ul><li>
Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations.</li><li>
Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses.</li></ul><h3 class="jobSectionHeader">
Package Management &amp; Office Operations:</h3><ul><li>
Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution.</li><li>
Maintain office cleanliness, restock coffee bars, and monitor office supplies.</li><li>
Prepare leasing materials such as brochures and floor plans for prospective residents.</li><li>
Ensure model and vacant units are clean and ready for tours.</li><li>
Handle opening and closing procedures for the leasing office, ensuring readiness each day.</li></ul><div>
Administrative &amp; Support Duties:</div><ul><li>
Route calls efficiently, schedule tours and appointments, and assist with general inquiries.</li><li>
Provide administrative support to the Property Manager as needed.</li><li>
Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup.</li></ul><div>
Social Media Management:</div><ul><li>
Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.</li></ul>
Qualifications:
<div>
Qualifications and Skills</div><ul><li>
Strong communication and organizational skills.</li><li>
Ability to multitask and manage time effectively.</li><li>
Experience in property management or customer service is preferred.</li><li>
Familiarity with social media platforms.</li><li>
Basic understanding of maintenance coordination and lease management.</li><li>
Basic MS Office knowledge.</li></ul><div></div><div> 
Key Performance Metrics (Balanced Scorecard)</div><ul><li>
Package Management processing times (within 2 hours of delivery)</li><li>
Call handling efficiency of 95%</li><li>
Daily opening and closing checklist completion
</li><li>Resident Event participation rate (30% of community per event)</li></ul> 
In return, we offer competitive compensation, along with comprehensive benefits, including medical and dental and vision benefits,
life insurance, a 401(k) with company match and a corporate team environment with opportunity of advancement.
Also includes on-site company fitness gym, discounts on housing and home appliances.<div></div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.</div>

Concierge- Hamilton Station

IHG Hotels & Resorts

Job Title Chief Concierge voco Dubai Dubai, UAE Job Description Chief Concierge voco Dubai Dubai, UAE Role Summary IHG Hotels &amp; Resorts is seeking a Chief Concierge to join voco Dubai. In this role, you will lead the concierge team, ensuring guests enjoy a seamless and memorable stay from the moment they arrive. You will be responsible for providing expert local knowledge, handling guest requests with professionalism, and maintaining high standards of discretion and service excellence. This role requires strong leadership skills and a genuine passion for hospitality. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Build strong guest relationships by delivering personalized, efficient, and professional concierge services * Provide accurate and insightful recommendations for dining, attractions, and local events * Handle guest issues promptly, using feedback to enhance service quality * Lead and manage the concierge team, setting high service standards and delegating responsibilities effectively * Ensure guest privacy, discretion, and confidentiality in all interactions * Promote hotel facilities and services, acting as a brand ambassador to enhance revenue opportunities * Maintain knowledge of current city events, transport options, and local partners to provide up-to-date information Ideal Profile * At least 4 years of experience in an upscale hotel as a Concierge or related position * Minimum 1 year of supervisory experience leading a guest services team * High school diploma required; a college or university degree is an advantage * Strong communication, leadership, and customer service skills * Ability to multitask and perform well under pressure while maintaining high standards * Fluent in English; knowledge of additional languages is highly desirable * Exceptional time management, reliability, and professional presentation

Chief Concierge voco Dubai Dubai, UAE

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