corporate concierge

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Responsibilities
 
 
 
 Job Description
 
 
 <ul>
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 Ensure all Standard Operating Policies &amp; Procedures are adhered
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 Ensure guest requests are handled in a timely manner
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 Be fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions
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 Be familiar with all daily events and functions within the hotel and to maintain the appropriate desk folder. Share the information with all Concierge staff of such events
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 Maintain a library of all relevant directories and business information
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 Advise guests of points of interest in the surrounding area
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 Ensure the efficient and prompt handling and delivery of all messages, facsimiles, mail and parcels within the hotel
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 To be familiar with all guest services and information they may require. To assist guests in confirming airline tickets, making restaurant reservations, arranging tours and making transportation arrangements.
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 Be familiar with all the courier companies and their charges
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 Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times
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 Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures
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 Ensure all Concierge equipment is accounted for and is in good working order
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 Attend meetings as required
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 Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP&rsquo;s
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 Project and maintain the image of the highest standards within the hotel at all times
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 Advise the Head Concierge of all guest comments
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 Record all incidents or service failures in Royal Service Manager
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 Maximize the sale of our internal outlets
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 Maintain amicable and co-operative working relations with all other departments
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 Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
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 To attend any courses Management may deem beneficial
 
 
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 </ul>
 
 Qualifications
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proficient in the English; bilingual is an asset
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 1 year previous experience as a Hotel Concierge in a luxury hotel desirable
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 Excellent knowledge of surrounding area an asset
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 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
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 Must be flexible in terms of working hours
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 Knowledge of Opera PMS , Windows, MS Office Suite an asset
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 Membership of Clefs d&rsquo;Or is an asset
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 </ul>
</div>

Concierge Agent

IHG Hotels & Resorts

<div>
 We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.
 
 
 We are seeking a courteous, knowledgeable, and highly organized
 
 Concierge Agent
 
 to join our guest services team. As a Concierge Agent, you will serve as the primary point of contact for guests, providing exceptional service by offering information, recommendations, and assistance with all aspects of their stay. Your role is essential in enhancing the guest experience and ensuring their visit is memorable and seamless.
 
 
 YOUR DAY-TO-DAY:
 
 
 <ul>
 <li>
 Greet guests warmly and professionally upon arrival and throughout their stay.
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 Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
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 Make reservations for restaurants, tours, shows, spa treatments, and other activities.
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 Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
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 Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
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 Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
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 Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
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 Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
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 Maintain records of guest preferences and history to provide personalized service for repeat visitors.
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 Monitor and respond to guest inquiries via phone, email, or in person.
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 Uphold all company policies, procedures, and brand standards.
 
 
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 </ul>
 WHAT WE NEED FROM YOU:
 
 
 <ul>
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 High school diploma or equivalent required; hospitality or tourism degree preferred.
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 Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
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 Excellent verbal and written communication skills.
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 Professional appearance and demeanor.
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 Strong organizational and multitasking abilities.
 </li>
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 Fluent in English; additional languages are a plus.
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 Proficient in Microsoft Office and hotel reservation or concierge software (e.g., Opera, GoConcierge, etc.).
 </li>
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 Ability to work a flexible schedule including nights, weekends, and holidays.
 
 
 </li>
 </ul>
 WHAT YOU CAN EXPECT FROM US:
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Azya Consulting FZ LLE

Position OverviewWe are seeking a highly experienced Concierge with a proven background in luxury hospitality and lifestyle management. The ideal candidate will have hands-on experience in international high-end hotels, delivering exceptional, personalized service to discerning clients. This role requires expertise in itinerary creation, travel coordination, and providing exclusive lifestyle solutions.Key ResponsibilitiesServe as the primary point of contact for VIP guests and clients, providing bespoke, end-to-end concierge services.Create and manage detailed travel itineraries, including flights, accommodations, transportation, dining, and experiences.Anticipate client needs, offering proactive solutions and recommendations for luxury experiences, entertainment, and dining.Coordinate with global hospitality partners, luxury service providers, and vendors to secure exclusive reservations and experiences.Manage special requests, ensuring seamless execution and exceeding guest expectations.Maintain strong relationships with high-end hotels, restaurants, event organizers, and travel partners worldwide.Handle last-minute changes or urgent requests with discretion, efficiency, and professionalism.Uphold strict confidentiality and protect client privacy at all times.RequirementsMinimum 5 years of experience as a Concierge, Guest Relations, or Lifestyle Manager in international luxury hotels, resorts, or premium concierge services.Proven track record of itinerary creation, travel planning, and luxury service coordination.Exceptional interpersonal and communication skills with a service-first mindset.Strong global network and familiarity with international destinations, events, and high-end experiences.Ability to work under pressure and adapt quickly to changing client needs.Fluency in English; additional languages are an advantage.Proficient in using CRM systems, reservation platforms, and travel booking tools.Preferred AttributesExperience handling UHNW (Ultra High Net Worth) clientele.Culturally aware, well-traveled, and up to date with luxury lifestyle trends.Impeccable grooming and presentation standards.Job Type: Full-timePay: From AED10,000.00 per month

Luxury Concierge & Lifestyle Manager

Royal Smart Properties

Royal Smart Limousine LLC is Dubai&rsquo;s leading provider of luxury and executive transportation, trusted by top corporates, high-net-worth individuals, and global hospitality brands. With a reputation for excellence, innovation, and precision service, we are expanding our service offering and looking for a Concierge Service Executive to enhance our clients&rsquo; experience through personalized, world-class support.Role OverviewThe B2C&ndash;Concierge Service Executive will serve as the first point of contact for our high-profile clients, delivering tailored lifestyle and travel solutions. From arranging luxury transportation and reservations to handling last-minute requests, you will ensure seamless service with discretion, efficiency, and attention to detail. This is a client-facing role requiring strong interpersonal skills, problem-solving abilities, and a deep understanding of Dubai&rsquo;s luxury and hospitality landscape.Key Responsibilities<ul><li>Act as the dedicated concierge contact for VIP and individual clients.</li><li>Manage and fulfill client requests (travel, dining, entertainment, events, personal services).</li><li>Coordinate with internal teams (chauffeurs, operations, reservations) to ensure flawless execution.</li><li>Build and maintain trusted relationships with clients, anticipating needs and preferences.</li><li>Maintain a strong network of hospitality, travel, and lifestyle partners to secure priority access and exclusive arrangements.</li><li>Handle client issues or escalations professionally and promptly.</li><li>Ensure compliance with company service standards and confidentiality policies.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Hospitality, Business, or related field (preferred).</li><li>3&ndash;5 years of experience in concierge services, hospitality, luxury retail, or customer service.</li><li>In-depth knowledge of Dubai&rsquo;s premium hospitality, events, and lifestyle offerings.</li><li>Excellent communication and interpersonal skills; fluency in English (Arabic or other languages is an advantage).</li><li>Ability to handle high-pressure, fast-paced client requests with professionalism.</li><li>Strong organizational skills, detail-oriented, and proactive in problem solving.</li><li>Flexibility to work evenings, weekends, and on-call as required.</li><li>Valid UAE Driving License is an advantage.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

B2C – Concierge Service Executive

Marriott International

<div>Additional Information 
Job Number25140600 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Concierge Goals
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul>
#LI-NR1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Concierge-Chief

Hilton

<div>Personal Concierge - Waldorf Astoria Doha Lusail
A Personal Concierge directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing?
As Personal Concierge, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Personal Concierge will perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception and Lobby area</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guests</li>
<li>Communicate with the Guest Experience Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for?
Personal Concierge Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a customer service function or in a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>IT proficiency</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Personal Concierge - Waldorf Astoria Doha Lusail

six senses

<div>Duties and Responsibilities

As Residences Concierge, I will assume full responsibility for the efficient operation in the following:
<ul>
<li>Interact with the residents and hosts professionally, courteously, and positively and proactively seek feedback.
</li><li>Responsible for exceptional residents&rsquo; experiences from pre-move-in, move-in, and move-out.
</li><li>Conduct pre-arrival calls to arriving Residents, make pre-arrival arrangements, grocery orders, and amenity orders, and handle any other member arrival requests.</li>
<li>Welcome and acknowledge every Resident with a smile, eye contact, and a friendly verbal greeting, using the resident&rsquo;s name when possible.</li>
<li>Respond to and coordinate Residents&rsquo; requests for special arrangements or services (e.g., babysitting, business centre services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping, and any other relevant requests) by planning with approved specialized third-party vendors according to Six Senses guidelines.</li>
<li>Maintain a high standard of personal appearance, grooming, and hygiene.</li>
<li>Have knowledge of all safety, security, and emergency procedures related to the position in line with brand and statutory requirements.</li>
<li>Ensure the privacy of residents, partners, and guests by applying an extra level of protection to any sensitive personal data and using confidential information only to perform the job.</li>
<li>Have knowledge and strict adherence to LQA standards.</li>
<li>Be knowledgeable of all in-house and arriving Residents.
</li><li>Maintain up-to-date Residents profiles in the Property Management System.</li>
</ul>
Qualifications
To execute the position of Concierge, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
<li>Hospitality diploma/degree and experience in a similar role at luxury hotel or branded residences.
</li><li>Fluent in English; proficiency in Arabic and Russian is considered an asset.</li>
<li>Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.
</li></ul>The above is intended to provide an overview of the role and responsibilities for a Residences Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residences Concierge - Six Senses The Palm Dubai

Search 7590+ Corporate concierge jobs near you this September. New roles added regularly across leading industries. Apply today.

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Concierge-Chief

Personal Concierge - Waldorf Astoria Doha Lusail

Residences Concierge - Six Senses The Palm Dubai