county agent

Commonwealth of Pennsylvania

<div><div><div><h2 class="jobSectionHeader"><b>THE POSITION</b></h2></div>
<div><p>Wayne County (located in Honesdale, PA) is now accepting applications for the position of Supports Coordinator (SC). This position is responsible for locating, coordinating, and monitoring services for individuals on an assigned caseload, and working with individuals, families, and teams to support community participation and an Everyday Life.<br>
<br>
Wayne County offers a comprehensive benefits package, generous paid leave, and a family-friendly work environment. This is a meaningful opportunity to serve individuals and families in the community.<br>
<br>
Applicants must meet Civil Service requirements.</p></div><br>
<div><h2 class="jobSectionHeader"><b>DESCRIPTION OF WORK</b></h2></div>
<div><p>A Supports Coordinator (SC) helps individuals to discover their natural supports, and coordinates securing needed services based on the individuals needs. The population served have intellectual/developmental disabilities and/or Autism. The SC develops an Individual Support Plan (ISP) for each person and their team/family, and reviews this plan ongoingly to ensure the person has the supports they need at each stage of their lives. They encourage individuals to work in their communities if appropriate. Initial SC Training is required, and ongoing training occurs through the supervisor, and shadowing with peers. The SC position is a blend of time in the office and data entry, along with traveling to meet in person with individuals and teams. It is multi-faceted, interesting, challenging and rewarding.<br>
<br>
<b>Work Schedule and Additional Information:</b></p><ul><li>
Full-time employment.</li><li>
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 1-hour lunch.</li><li>
Occasional overnight and out of county travel for meetings or training.</li><li>
ID Supports Coordinators are not on call.<ul><li>
In an emergency may be called out.</li></ul></li><li><b>
Telework: </b>You will not have the option to telework in this position.</li><li>
The County offers a generous benefit package and time off, employee assistance program services, cell phone discount plans, car rental discounts, flexible spending accounts, and other benefits.</li><li>
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>REQUIRED EXPERIENCE, TRAINING &amp; ELIGIBILITY</b></h2></div>
<div><p><b>QUALIFICATIONS</b><br>
<b>Minimum </b><b>Experience and </b><b>Training Requirements:</b></p><br>
<ul><li>
Six months of experience as a County Caseworker 1; <b>or</b></li><li>
Successful completion of the County Social Casework Intern program; <b>or</b></li><li>
A bachelor's degree with a social welfare major; <b>or</b></li><li>
A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of professional social casework experience in a public or private social service agency; <b>or</b></li><li>
Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.</li><li>
Applicants will be considered to have met the educational requirements once they are within two months of graduating with a qualifying degree/credits.</li></ul><br>
<b>
Other Requirements:</b><ul><li>
PA residency requirement is currently <b>waived</b> for this title.</li><li>
You must be able to perform essential job functions.</li></ul><br>
<b>
Legal Requirements:</b><ul><li>
A conditional offer of employment will require a drug screening.</li><li>
You must pass a background investigation.</li><li>
This position falls under the provisions of the Child Protective Services Law.<ul><li>
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.</li></ul></li></ul><br>
<b>
How to Apply:</b><br>
<ul><li>
Resumes, cover letters, and similar documents will <b>not</b> be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).</li><li>
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.</li><li>
Your application must be submitted by the posting closing date<i>. </i>Late applications and other required materials will not be accepted.</li><li><b>
Failure to comply with the above application requirements may eliminate you from consideration for this position.</b></li><li>
All application materials and interview responses must reflect the applicant&rsquo;s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools &amp; Job Seekers for additional information.</li></ul><div><b><br>
Veterans:</b></div><ul><li><div>
Pennsylvania law (51 Pa. C.S. &sect;7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.</div></li></ul><b><br>
Telecommunications Relay Service (TRS):</b><br>
<ul><li>
711 (hearing and speech disabilities or other individuals).</li></ul><br>
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.<br>
<br>
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
</div><p></p><div><h2 class="jobSectionHeader"><b>EXAMINATION INFORMATION</b></h2></div>
<p></p><div><ul><li>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).</li><li>
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.</li><li>
Your score is valid for this specific posting only.</li><li>
You must provide complete and accurate information or:<ul><li>
your score may be lower than deserved.</li><li>
you may be disqualified.</li></ul></li><li>
You may only apply/test <b>once</b> for this posting.</li><li>
Your results will be provided via email.</li></ul></div></div></div><p></p>
<br><div></div><div><div><div><p>Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.</p></div></div></div>

County Caseworker 2 (Local Government) Wayne County MH/ID

JOB
<br>Do you have a passion for helping children and families? If you do, Wyoming County Human Services is interested in talking to you!You can make a difference every day by providing care and hope to the most vulnerable populations in Wyoming County. Apply today to join our team!
<br><br>
EXAMPLE OF DUTIES
<br>This is a full-time professional caseworker position responsible for the provision of a full range of services to children and families in need of Children, Youth and Families' assessment and/or services. Located between Scranton and Wilkes-Barre, we have an array of social service agencies working in collaboration with our agency. Wyoming County commits to providing quality care and services.Work Schedule and Additional Information: Full-time employment.Work hours are 8:30 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.Additional stipend of $3,120/year for on-call hours.Telework: You will not have the option to telework in this position.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
<br><br>
SUPPLEMENTAL INFORMATION
<br>Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or: your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.

County Caseworker 1 (Local Government) - Wyoming County C&Y

Vigo County, Indiana

<div><div><b>Deputy Assessor / Field Agent - Harrison Township Assessor's Office</b></div>
<div></div><div><b>Salary</b></div>
<div>$24.28 per hour</div>
<div><br>
<b>Job Type</b><br>
Full-time</div>
<div></div><div>Vigo County is an Equal Opportunity Employer.<br>
<br>
<b>Description</b></div>
<div><br>
Incumbent serves as Deputy Assessor for the Vigo County Harrison Township Assessor, responsible for performing property assessments, maintaining appropriate documentation, and assisting the public.</div>
<div><br>
<b>Examples of Duties</b></div>
<div></div><div><div><div><ul><li>Assesses real and/or personal property, such as measuring property, conducting audits, entering sales disclosures, homesteads, splits/combinations, and transfer of deeds, including checking and filing in order.</li>
</ul><ul><li>Performs various clerical duties, such as typing, keyboard entry, filing, sorting, and data entry.</li>
</ul><ul><li>Assesses mobile homes, sketches houses onto system and makes changes if necessary, including data entry of commercial businesses, and working closely with the public.</li>
</ul><ul><li>Answers telephone and greets office visitors, providing property and assessment information, and/or directing callers to appropriate individual or department.</li>
</ul><ul><li>Downloads required information onto appropriate computer system, and pulls file cards and matches with deeds to make current.</li>
</ul><ul><li>Calculates all breakouts on homestead for Harrison Township. Verifies sales information, approves and enters all data information.</li>
</ul><ul><li>Processes appeals, works on agreements and completes required forms, mailing to taxpayer and scheduling hearings.</li>
</ul></div><ul><li>Performs Field Agent duties as required, including, but not limited to, gathering and sorting building permits, checking property cards, and checking throughout Harrison Township for new construction, remodels, garages, sheds, and pools.</li>
</ul><ul><li>Performs related duties as assigned.</li>
</ul>
</div></div><div></div><div><b>Typical Qualifications</b></div>
<div></div><div><div><ul><li>High school diploma or GED.</li>
</ul><ul><li>Possession of or ability to obtain and maintain Level I and/or Level II Indiana Assessor/Appraiser certifications.</li>
</ul><ul><li>Ability to meet all employer and department hiring requirements, including passage of a drug test.</li>
</ul><ul><li>Thorough knowledge of Indiana tax law, real estate assessment/appraisal techniques, and proper filing of tax forms, and ability to read and understand legal codes and apply Indiana real property assessment guidelines established by the Department of Local Government Finance (DLGF).</li>
</ul><ul><li>Working knowledge of standard office procedures and Department computer systems and ability to apply such knowledge to a variety of interrelated processes, tasks and operations.</li>
</ul><ul><li>Working knowledge of standard English grammar, spelling and punctuation, and ability to prepare correspondence, documents and written reports as required.</li>
</ul><ul><li>Knowledge of basic filing systems and ability to create and maintain accurate and complete Department files.</li>
</ul><ul><li>Ability to operate standard office and field equipment, including computer, calculator, telephone, copier, and fax machine, and field equipment.</li>
</ul><ul><li>Ability to effectively communicate orally and in writing with co-workers, other County departments, Department of Local Government Finance, Property Tax Board of Appeals, and the public, including being sensitive to professional ethics, gender, cultural diversities and disabilities.</li>
</ul><ul><li>Ability to perform Field Agent duties as required, including, but not limited to, gathering and sorting building permits, checking property cards, and checking throughout Harrison Township for new construction, remodels, garages, sheds, and pools.</li>
</ul><ul><li>Ability to comply with all employer and Department polices and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.</li>
</ul><ul><li>Ability to provide public access to or maintain confidentiality of Department records and information according to state requirements.</li>
</ul></div><ul><li>Ability to compare or observe similarities and difference in data, compile, collate, or classify data, analyze and evaluate, and make determinations based on data analyses.</li>
</ul><ul><li>Ability to work alone with minimum supervision and with others in a team environment.</li>
</ul><ul><li>Ability to work on several tasks at the same time and work rapidly for long periods, occasionally under time pressure.</li>
</ul><ul><li>Ability to apply knowledge of people and/or locations, and occasionally plan and layout work assignments.</li>
</ul><ul><li>Ability to read and interpret detailed prints, sketches, layouts, specifications, and maps.</li>
</ul><ul><li>Ability to understand, memorize, retain and carry out oral and written instructions and present findings in oral or written form.</li>
</ul><ul><li>Ability to occasionally travel out of town for continuing education classes, but not overnight. Possession of a valid driver&rsquo;s license and a demonstrated safe driving record.</li>
</ul>
</div><div></div><div><b>Supplemental Information</b>
<div></div><div><div><div>Incumbent performs duties according to standard Department policies and guidelines with priorities primarily determined by supervisor and/or service needs of the public. Assignments are guided by following standard operating procedures or policy and procedural manuals.</div>
<div>Decisions are always determined by specific instructions or existing, well established policies and procedures. Errors in work are primarily detected or prevented through notification from other departments, agencies, or the public. Undetected errors could result in work delays in other departments.</div>
<div></div><div>Incumbent maintains frequent contact with co-workers, other County departments, Department of Local Government Finance, Property Tax Board of Appeals, and the public for purposes of exchanging and verifying information.</div>
<div></div><div>Incumbent reports directly to Harrison Township Chief Deputy.</div>
<div></div><div>Incumbent performs duties in a standard office environment and/or outdoors, involving expose to inclement weather conditions, and other hazards associated with on-site visits, such as walking on uneven terrain, and working in confined areas. Regular duties involve sitting/walking at will, lifting/carrying objects weighing less than 25 pounds, bending, reaching, crouching/kneeling, keyboarding, handling/grasping object, speaking clearly, and hearing sounds/commutations.</div>
<div>Incumbent occasionally travels out of town for continuing education classes, but not overnight.</div></div></div></div></div>

Deputy Assessor / Field Agent - Harrison Township Assessor's office

County of Volusia

<div>
 The Airport Control Center Agent is an integral part of the Airport&rsquo;s operations/security team and essential to the efficient day-to-day support of the Airport&rsquo;s operation/security activity. The Airport Control Center Agent is a multi-functional position that encompasses functional areas (Airport Operations and Airport Security)
 <br/>
 <br/>
 (NOTE:
 <em>
  These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Monitors and inspects the airport&rsquo;s perimeter fence and gates for any damage, gaps in the gates and/or fence, gaps from bottom to ground and ensures the gates are locked and secured.
  </li>
  <li>
   As needed will perform inspections of airside, landside, and terminal buildings to ensure compliance with the Airport Security Program (ASP) and federal regulations.
  </li>
  <li>
   Maintains a positive friendly working relationship with airport operations team, tenants, and guests while implementing the Airport's Security Program (ASP).
  </li>
  <li>
   Monitors airport security video surveillance, fire protection, radio communications systems, and alarm systems to ensure security system is operational; monitors security system activities for discrepancies, dispatching appropriate staff as required.
  </li>
  <li>
   Reports fires, acts of vandalism, theft, illegal entry, or any other unauthorized, irregular or suspicious activity immediately.
  </li>
  <li>
   Receives and directs emergency and non-emergency calls efficiently.
  </li>
  <li>
   Dispatches emergency and non-emergency calls to appropriate personnel and maintains the status of incidents and record of dispatched service.
  </li>
  <li>
   Assists with or responds to and coordinates emergency response agencies, personnel, and equipment to respond to airport and aircraft emergencies, accidents, alerts and/or airport security incidents.
  </li>
  <li>
   Communicates and coordinates information or instructions clearly and effectively with law enforcement, emergency responders, and airport tenants via two-way radios, telephone, and in-person briefings.
  </li>
  <li>
   May be required to work overtime shifts based on operational needs.
  </li>
  <li>
   Monitors for activities that violate airport safety and security regulations, could result in injury, or cause damage to airport property.
  </li>
  <li>
   Provides airport tenants and users with operational conditions, information, directions, and assistance through multi-modes of communication and computer systems to ensure safe, secure, and expeditious movement of the traveling public.
  </li>
  <li>
   Monitors airport operational conditions and status of automated systems; performs routine tests to ensure appropriate notifications and follow-up actions.
  </li>
  <li>
   Notifies airport staff of important operational matters by way of telephone, radio, email, paging systems, in person or other digital notification systems.
  </li>
  <li>
   Coordinates and dispatches appropriate staff regarding operational, maintenance, safety and security related issues; logs and reports complaints (i.e., noise, shuttle, etc.) to staff for appropriate follow-up.
  </li>
  <li>
   Initiates and coordinates airport response and notification of essential local, state, and federal agencies to respond to emergencies in support of the &ldquo;Unified Incident Command&rdquo; structure; assists with operation of the Airport Operations Center (AOC) as required.
  </li>
  <li>
   Monitors Communication Center equipment, and reports equipment problems; records all significant events disseminated to and/or from the Communications Center in computerized daily logs.
  </li>
  <li>
   May be trained as an Airport Operations Agent to have the awareness and proficiency required to perform job duties.
  </li>
  <li>
   Perform Customer Services tasks including, but not limited to answering telephones, paging passengers over the airport paging system, providing directions to the public, assisting with lost and found when required.
  </li>
  <li>
   Provides for the collection and dissemination of airport condition information to air carriers, tenants, and interested parties via the Notices to Airmen (NOTAM) system, telephone and digital products. Must maintain any necessary training and qualifications to legally issue NOTAMs.
  </li>
  <li>
   When needed, will assist in providing escorts for tours, events, and equipment within the Security Identification Area (SIDA), Sterile Areas and Air Operating Areas (AOA).
  </li>
  <li>
   Operates County vehicles and equipment.
  </li>
  <li>
   Performs duties as a trusted agent as needed.
  </li>
  <li>
   May be assigned to other county locations based upon operational needs.
  </li>
  <li>
   Attends work on a regular and consistent basis.
  </li>
  <li>
   Must adhere to Federal, State, County and Local ordinances.
  </li>
  <li>
   Responds to emergency situations.
  </li>
  <li>
   Performs other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation from high school or possession of a GED.
  </li>
  <li>
   One (1) year of experience working in airport security or operations or a communications center.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Licenses and Certifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must obtain or possess a valid Florida driver&rsquo;s license at the time of hire and maintain thereafter.
  </li>
  <li>
   Must obtain Airport Perimeter Service Road/Non-Movement Area driver certification/endorsement within ten (10) days of initial performance of duties and maintain thereafter.
  </li>
  <li>
   Must obtain Airport Airfield Ground Vehicle Operator driver certification/endorsement within six (6) months of initial performance of duties and maintain thereafter. (May be extended by Airport Management as needed.)
  </li>
  <li>
   Must obtain a Security Identification Display Area (SIDA) Badge and maintain thereafter.
  </li>
  <li>
   Must obtain the American Association of Airport Executives (AAAE) Airport Certified Employee (ACE) Communications Center Operations within 24 months of initial hire.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  NOTE: Candidates selected for interviews will be required to undergo and pass the following:
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Criminal History Records Check (CHRC) with no disqualifying offenses.
  </li>
  <li>
   Computer Skills test (type 15-20 words per minute).
  </li>
  <li>
   Knowledge of and the ability to enforce airport security regulations and operating procedures in an impartial manner as outlined in 14 Code of Federal Regulations (CFR) part 139 and 49 CFR 1542.
  </li>
  <li>
   Operational working knowledge of Airport Control/Communication Center.
  </li>
  <li>
   Operational working knowledge of Closed-Circuit Television Systems (CCTV) and audio communication equipment.
  </li>
  <li>
   Skilled in using computers, faxes, office equipment, and related software (MS Office).
  </li>
  <li>
   Skilled in the operation of a multi-line or computerized telephone, and in the operation of digital, audio, or radio communications equipment.
  </li>
  <li>
   Ability to communicate effectively, both orally and in writing.
  </li>
  <li>
   Ability to monitor CCTV cameras for long periods.
  </li>
  <li>
   Ability to accurately assess emergency and non-emergency information, make correct decisions, and take appropriate action.
  </li>
  <li>
   Ability to establish and maintain effective working relationships with internal and external agencies and with the public.
  </li>
  <li>
   Ability to work without close supervision and to make independent judgments based on established policies and safety standards.
  </li>
  <li>
   Ability to work and multi-task in a high stress environment during emergencies and non-emergency situations.
  </li>
  <li>
   Ability to tactfully deal with customers and provide customer service.
  </li>
  <li>
   Ability to work with frequent interruptions and changes in priorities.
  </li>
  <li>
   Ability to operate multiple types of radio and other communication devices.
  </li>
  <li>
   Ability to facilitate training, conduct briefings and provide feedback.
  </li>
  <li>
   Ability to work longer and rotating shifts to provide 24/7 coverage.
  </li>
  <li>
   Ability to key data accurately.
  </li>
  <li>
   Ability to prepare reports.
  </li>
  <li>
   Ability to recognize public safety hazards.
  </li>
  <li>
   Ability to maintain confidential information.
  </li>
  <li>
   Ability to safely operate vehicles and ground equipment.
  </li>
  <li>
   Ability to be trained as an Airport Operations Agent to have the awareness and proficiency required to perform job duties.
  </li>
  <li>
   Ability to express ideas clearly and concisely, orally and in writing to groups and individuals.
  </li>
  <li>
   Ability to respond to emergency situations.
  </li>
  <li>
   Ability to communicate effectively both orally and in writing.
  </li>
  <li>
   Ability to establish and maintain effective working relationships.
  </li>
  <li>
   Ability to work under stressful conditions.
  </li>
  <li>
   Ability to interact effectively with others.
  </li>
  <li>
   Must be able to relocate to other county locations based upon operational needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ada Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Mental Demands:
 </strong>
 Ability to read and comprehend technical and professional journals, manuals, procedures and instructions: maps, layouts, memos, summaries, reports and evaluations. Ability to speak clearly and concisely, read, write, and comprehend English to relay information to other workers and laymen. Ability to perform basic math and arithmetic. Ability to identify and resolve problems. Ability to analyze data and develop conclusions. Ability to comprehend and use radio procedures and designations.
 <br/>
 <br/>
 <strong>
  Physical Demands:
 </strong>
 Ability to perform essential duties and responsibilities, and meet the minimum requirements. Visual acuity (peripheral vision, depth perception, color acuity) of 20/30 vision standard in each eye; if corrective lenses must be used to satisfy 20/30 vision standard, uncorrected vision should be no worse than 20/100 in each eye to operate motorized and special use vehicles, airfield marking lights, computers, CCTV, and special use identification media. Ability to talk and pass a hearing test with less than or equal to 40 decibels in each ear under the frequencies: 2,000 Hz, 3,000 Hz and 4,000 Hz. Ability to stand, sit, walk and view computer screens/CCTV for prolong periods of time. Ability to work rotating day/night shifts and work up twelve (12) hours shifts. Ability to lift and carry, push, pull, up to 50 pounds unassisted; stand, walk, climb, reach, handle, finger dexterity.
 <br/>
 <br/>
 <strong>
  Environmental Demands
 </strong>
 : Extended periods of inside and outside work. Ability to tolerate periods of inclement weather including high heat and humidity, wind, rain, and cold. May be exposed to chemicals, insects, odors, dust, fumes, noise, and vibration.
 <br/>
 <br/>
 <strong>
  <strong>
   <em>
    Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce. Veterans' preference in accordance with federal, state, local laws.
   </em>
  </strong>
 </strong>
</div>


Airport Control Center Agent

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Application deadline: May 14, 2026<br>
<br>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.<br>
<br>
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect!<br>
<br>
The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist &amp; Partner (ASP) org, which works backwards from our customer&rsquo;s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.<br>
<br>
A critical dimension of this role is Customer Data Readiness &mdash; assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect deployments. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.<br>
<br>
Key job responsibilities<br>
<ul><li>Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
</li><li>Customer Data Readiness: Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
</li><li>Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
</li><li>A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries.
</li><li>Integration Development: Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).
</li><li>Cloud Data Access: Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
</li><li>Agentic IDE Proficiency: Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
</li><li>Pre-Production Validation: Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
</li><li>Field Enablement: Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
</li></ul><br>
A day in the life<br>
<ul><li>Conducting data readiness assessments, identifying gaps in knowledge base coverage, and recommending data preparation steps before AI agent configuration
</li><li>Designing prompt strategies and evaluating model performance across different foundation models
</li><li>Building Lambda functions and API integrations that serve as tools for AI agents
</li><li>Configuring MCP servers to expose customer APIs, databases, and tools in a standardized format for agent consumption
</li><li>Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customer's enterprise
</li><li>Configuring knowledge bases and data connectors for RAG-powered agent responses
</li><li>Running evaluation frameworks to measure AI agent accuracy, latency, and customer satisfaction
</li><li>Conducting architecture reviews and providing prescriptive guidance for production readiness
</li><li>Documenting implementation patterns and contributing to the team's knowledge base
</li></ul><br>
About the team<br>
The Applied AI Solutions Architecture team is part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features.
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Diverse Experiences<br>
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AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS?<br>
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Inclusive Team Culture<br>
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AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
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Mentorship &amp; Career Growth<br>
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We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Work/Life Balance<br>
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing</li><li>Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of distributed systems design and implementation or equivalent</li><li>Knowledge of large scale automation and workflow management or equivalent</li><li>Knowledge of database design and implementation or equivalent</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li><li>Experience architecting, migrating, transforming or modernizing customer requirements to the cloud</li><li>Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)</li><li>Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually<br>
USA, CO, Denver - 182,800.00 - 247,300.00 USD annually<br>
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually<br>
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually<br>
USA, NY, New York - 201,000.00 - 272,000.00 USD annually<br>
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually<br>
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div><p></p>

Principal Applied AI Solutions Architect, Amazon Connect

Thornhill Properties Inc

<p><b>Leasing Agent</b></p><p><b>Thornhill Properties, Inc. &ndash; Baltimore, MD</b></p><p>Thornhill Properties is seeking an energetic, professional, and customer-focused Leasing Agent to join our growing team. We manage a diverse portfolio of apartment communities and residential properties throughout Baltimore City and County.</p><p>The ideal candidate is personable, organized, sales-oriented, and passionate about providing an exceptional resident experience from first tour through move-in.</p><p>Responsibilities</p><ul><li>Conduct apartment tours for prospective residents</li><li>Respond to leasing inquiries via phone, email, and online platforms</li><li>Process rental applications and assist with applicant screening</li><li>Prepare leases and move-in documentation</li><li>Maintain knowledge of pricing, availability, and community features</li><li>Follow up with prospective residents to convert leads into signed leases</li><li>Assist with resident relations and customer service requests</li><li>Coordinate marketing efforts and online listings</li><li>Maintain leasing traffic reports and CRM records</li><li>Work collaboratively with property management and maintenance teams</li></ul><p>Qualifications</p><ul><li>Previous leasing, sales, hospitality, or customer service experience preferred</li><li>Multifamily property management experience is a plus</li><li>Strong communication and interpersonal skills</li><li>Professional appearance and demeanor</li><li>Organized with strong attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Experience with AppFolio or other property management software preferred</li><li>Valid driver&rsquo;s license and reliable transportation required</li></ul><p>What We Offer</p><ul><li>Competitive pay plus leasing bonuses</li><li>Health benefits</li><li>Paid time off</li><li>Growth opportunities within an established and respected local company</li><li>Supportive and team-oriented work environment</li></ul><p>About Thornhill Properties</p><p>Founded in Baltimore in 1986, Thornhill Properties is a family-owned property management and brokerage firm specializing in multifamily housing, condominium associations, homeowners associations, and commercial real estate. We pride ourselves on responsive service, hands-on management, and long-term client relationships throughout the Baltimore region.</p><p><b>To Apply:</b><br/>Please submit your resume and a brief summary of your experience.</p><p>Pay: $24.00 - $30.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Apartment Leasing Agent - Experienced

Todd Lemoine Team

<div><h3 class="jobSectionHeader"><b>Summary</b></h3><p><b>
Description</b></p><p>
Do you have a strong passion for real estate and a desire to make a meaningful difference? Become an essential member of our dynamic team, helping clients navigate the challenges of purchasing, selling, and leasing properties. Utilize your knowledge to deliver outstanding service and ensure client satisfaction in a fast-moving setting. If you thrive on creativity, collaboration, and pursuing excellence, we invite you to join us in this fulfilling role.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul><li>
Graduate from PLACE New Agent Launch</li><li>
Work with sales agent to guide their clients to homes</li><li>
Provide detailed, written feedback to confirm or refine clients&rsquo; search criteria</li><li>
Write and negotiate offers on behalf of the sales agent and clients</li><li>
Lead generate a minimum of 10 hours a week</li><li>
Participate in weekly script practice per team standards</li><li>
Participate in team activities per team standards</li><li>
Commit to weekly 1:1 coaching session, weekly trainings and Partner Call</li><li>
Track tasks and activities in PLACE Technology</li></ul><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><p>
You are energized by working with people and pride yourself in your ability to develop and maintain professional relationships. You have a compelling desire to support others, while being committed to your growth in real estate and leadership skills.</p><ul><li>
People oriented</li><li>
Positive, happy attitude</li><li>
Ability to spend a large amount of time driving in their car</li><li>
Ability to analyze clients&rsquo; needs and wants and match them to homes</li><li>
Learning based</li><li>
Ambitious with proven ability to succeed</li><li>
High school graduate</li><li>
Real estate license</li></ul><h3 class="jobSectionHeader"><b>
About-our-team</b></h3><p>
The Todd Lemoine Team, powered by Place LLC , is a leading real estate team, proudly serving homeowners in North Atlanta. Our main hub is based out of Woodstock, GA and we have expansion team to serve you in Gwinnett County. We are a team of top real estate and administrative professionals, each a specialist in his or her respective role. Our team approach allows the Todd Lemoine Team to provide an exceptional level of service to our clients. Todd Lemoine has a background in construction and home inspection, having inspected more than 15,000 homes in his career, which makes him an excellent resource for repair negotiations and price evaluations.<br>
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Over 12 years into building Place of Atlanta we have created a Place for select agents to have consistent business opportunities, a clear plan, and leverage while having a great life! We have a proven track record of coaching and leading agents so they can perform at their highest level.<br>
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We aren&rsquo;t a traditional team that hires just anyone. We are selective. We are looking for team partners who exhibit commitment, grit, a good work ethic, and mirror our culture code. Someone who is ready to take action&hellip;Coachable and Driven.</p></div>

Showing Assistant

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