courier operations manager

Bouraq Express & Logistics

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 Company Description
 
 
 
 Bouraq Express &amp; Logistics specializes in providing comprehensive end-to-end shipping solutions, including Cash on Delivery (COD), Domestic courier, and international courier services. We pride ourselves on ensuring reliable and efficient delivery with a guaranteed 0% fake returns policy. Our commitment to quality service and customer satisfaction sets us apart in the logistics industry.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking a battle-hardened and ambitious Operations Manager to lead our Karachi Station through a critical scaling phase. The ideal candidate will be a "lead-from-the-front" strategist, equally comfortable on the warehouse floor as they are in the boardroom, with a proven ability to recruit and establish a high-performance team and rider fleet from scratch. You will be responsible for the end-to-end operational architecture&mdash;from First Mile intake to Last Mile execution&mdash;ensuring surgical precision within pre-defined transit times. The Operations Manager will oversee all daily logistics operations, ensure timely and efficient shipping and delivery processes, manage staff and resources, and ensure compliance with company policies and standards. Additional responsibilities include streamlining operations, implementing process improvements, monitoring performance metrics, and collaborating with cross-functional teams to achieve organizational goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
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 5+ years of leadership in high-volume courier or logistics environments (Startup experience is a major advantage).
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 The role demands a tech-forward visionary who can champion our digital evolution, ensuring seamless software integration and leveraging emerging technologies to modernize our workflows and enhance our competitive edge in the logistics landscape.
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 A forward-thinking strategist with a "Build-to-Scale" mindset&mdash;you don't just manage load; you find ways to grow it.
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 Advanced knowledge of logistics management systems, route optimization software, and data-driven decision-making.
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 The candidate will be responsible for managing station-level company finances and budgeting, ensuring the integrity of all monetary collections through timely bank deposits and the preparation of comprehensive financial reports to maintain absolute fiscal transparency.
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 Strong leadership and team management skills to oversee daily operations and supervise staff.
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 Experience in logistics, supply chain management, and process optimization.
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 Excellent organizational and problem-solving skills with attention to detail.
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 Proficiency in analyzing data to monitor performance metrics and make informed decisions.
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 Effective communication and interpersonal skills for cross-departmental collaboration.
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 Knowledge of the shipping and logistics industry; experience with COD and courier services is preferred.
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 Deep understanding of Karachi&rsquo;s topography and the ability to solve problems under pressure.
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 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field is highly advantageous.
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 Ability to adapt to a fast-paced environment and manage multiple priorities effectively.
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 What We Offer
 
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 A chance to lead a major station for one of Pakistan's growing courier companies.
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 Direct impact on business strategy and scaling.
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 Competitive salary and performance-based incentives.
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 </ul>
 
 
 
</div>

Operations Manager

J&T EXPRESS

We are seeking a responsible, motivated Couriers Team Leader to join our operations team. The ideal candidate must have strong experience in courier operations and the ability to lead and manage a courier team effectively.Job Responsibilities:Lead, supervise, and follow up with couriers on daily performance Ensure achievement of COD delivery targets and overall station KPIs. Monitor courier attendance, routing, and delivery quality Provide training, coaching, and support to improve performance Manage dispatch planning, time management, and productivity Handle escalations and coordinate with management for issue resolution Ensure couriers follow company policies, procedures, and Saudi culture normsRequirements:Minimum qualification: Intermediate / 12+ Education At least 2 years of experience in courier/logistics operations (mandatory) Strong communication skills in English, Arabic, and Urdu Excellent leadership, supervision, and team-management skills Strong knowledge of courier job functions and last-mile delivery Result-oriented, good time management, and problem-solving skillsأبرز مهام ومسؤوليات قائد فريق التوصيل:الإشراف وقيادة الفريق: إدارة وتوجيه فريق العمل، وتوزيع المهام اليومية، وتدريب الموظفين الجدد.تخطيط وتحسين المسارات: تخطيط مسارات التوصيل لتحقيق أقصى فاعلية في الوقت والتكلفة.مراقبة عمليات التسليم: متابعة حركات الشحن والتأكد من التزام السائقين بمواعيد التسليم ودقتها.إدارة الأداء والجودة: تقييم أداء فريق التوصيل وتقديم التغذية الراجعة لضمان جودة الخدمات ورضا العملاء.التنسيق والاتصال: العمل كحلقة وصل بين فرق المستودعات، الإرسال، والإدارة العليا، وحل المشكلات غير المتوقعة في الطرق.التحفيز ورفع الروح المعنوية: تقديم الدعم والتحفيز الإيجابي للموظفين لضمان تحقيق الأهداف.الالتزام بمعايير السلامة: التأكد من اتباع السائقين لقواعد الأمن والسلامة أثناء النقل.المهارات المطلوبة للقائد:خبرة في مجال الخدمات اللوجستية، مهارات قيادية وتنظيمية قوية، القدرة على التواصل الفعال، وتحمل ضغط العمل يتكلم العربية والانجليزية تحدثا وكتابة , اقامة سارية اكثر من 3 شهور .Job Type: Full-timeWork Location: In person

Courier Team Leader(Jeddah)

The Migration

<div>
 
 
 The role in one line:
 
 You make sure every order leaves on time, arrives intact, and the money comes back. In Pakistan's COD-heavy skincare market, this function is the difference between profit and loss.
 
 
 
 
 What you'll own:
 
 
 
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 Order dispatch &mdash; confirm, pack, and hand off to courier within 24 hours of a paid or COD order
 
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 Courier management &mdash; daily tracking across TCS, Leopards, PostEx, or Trax. Escalate failed deliveries before the customer complains
 
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 Multi-vendor coordination &mdash; manage relationships across multiple courier partners so we are never dependent on one COD provider
 
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 COD reconciliation &mdash; track cash-on-delivery payments due, received, and outstanding. Weekly reconciliation sheet
 
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 Returns &amp; RTO handling &mdash; manage return-to-origin rate, identify root causes, reduce it. Every returned order costs us two orders
 
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 Order verification &mdash; confirm order accuracy before dispatch. Wrong quantity leaving the warehouse is not acceptable
 
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 Customer order communication &mdash; proactively inform customers about order status and delays. The customer should never have to call us first
 
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 Stock visibility &mdash; maintain real-time inventory count per SKU. Alert on low stock 10 days before runout
 
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 Shopify order management &mdash; update fulfillment status, tracking numbers, and delivery confirmations daily
 
 
 
 
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 </ul>
 Requirements
 
 
 
 
 Must have:
 
 
 
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 2+ years in e-commerce logistics or 3PL operations in Pakistan
 
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 Experience with at least 2 major couriers &mdash; TCS, Leopards, PostEx, Trax
 
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 Comfortable with Excel / Google Sheets &mdash; COD tracking is non-negotiable
 
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 Has handled 50+ daily orders without supervision
 
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 Understands how Shopify fulfillment works
 
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 Has managed courier escalations and knows who to call when a delivery fails
 
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 Strong plus:
 
 
 
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 Experience specifically in skincare, FMCG, or personal care brands
 
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 Has built or improved a returns management process
 
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 Knows how to negotiate courier rates as volume grows
 
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 Has set up a multi-vendor courier system and managed split volumes
 
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 Familiar with WhatsApp-based customer dispatch communication
 
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 </ul>
</div>

Logistics Coordinator

StudyWise/ The Migration

The role in one line: You make sure every order leaves on time, arrives intact, and the money comes back. In Pakistan's COD-heavy skincare market, this function is the difference between profit and loss.What you'll own:<ul><li>Order dispatch, confirm, pack, and hand off to courier within 24 hours of a paid or COD order</li><li>Courier management &mdash; daily tracking across TCS, Leopards, PostEx, or Trax. Escalate failed deliveries before the customer complains</li><li>Multi-vendor coordination &mdash; manage relationships across multiple courier partners so we are never dependent on one COD provider</li><li>COD reconciliation &mdash; track cash-on-delivery payments due, received, and outstanding. Weekly reconciliation sheet</li><li>Returns &amp; RTO handling &mdash; manage return-to-origin rate, identify root causes, reduce it. Every returned order costs us two orders</li><li>Order verification &mdash; confirm order accuracy before dispatch. Wrong quantity leaving the warehouse is not acceptable</li><li>Customer order communication &mdash; proactively inform customers about order status and delays. The customer should never have to call us first</li><li>Stock visibility &mdash; maintain real-time inventory count per SKU. Alert on low stock 10 days before runout</li><li>Shopify order management &mdash; update fulfillment status, tracking numbers, and delivery confirmations daily</li></ul>Must have:<ul><li>2+ years in e-commerce logistics or 3PL operations in Pakistan</li><li>Experience with at least 2 major couriers &mdash; TCS, Leopards, PostEx, Trax</li><li>Comfortable with Excel / Google Sheets &mdash; COD tracking is non-negotiable</li><li>Has handled 50+ daily orders without supervision</li><li>Understands how Shopify fulfillment works</li><li>Has managed courier escalations and knows who to call when a delivery fails</li></ul>Strong plus:<ul><li>Experience specifically in skincare, FMCG, or personal care brands</li><li>Has built or improved a returns management process</li><li>Knows how to negotiate courier rates as volume grows</li><li>Has set up a multi-vendor courier system and managed split volumes</li><li>Familiar with WhatsApp-based customer dispatch communication</li></ul>Pay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

ROYAL WRIST

About Royal WristRoyal Wrist is a premium retail and e-commerce brand specialising in Watches, Bags, and Perfumes. We operate across multiple channels &mdash; a high-traffic online store and two physical showrooms (DHA and Bahadurabad) &mdash; supported by a warehouse operation for stock management and dispatch. Our business is fast-paced, product-driven, and growing rapidly, and we pride ourselves on delivering a premium customer experience both online and in-store.About the RoleWe are looking for an experienced, driven, and highly organised E-Commerce Team Lead to own and manage our online operations end-to-end. This is a leadership role &mdash; you will be responsible for the full online order lifecycle (from order placement to delivery), real-time inventory visibility across all locations, stock movement coordination between showrooms and warehouse, courier management, and ensuring the team performs at a high standard daily.You are not just an executor &mdash; you are expected to think ahead, flag problems before they escalate, maintain clean operational data, and drive the team towards consistent, measurable performance. You will work closely with the Operations Manager, the Accounts team, and showroom staff to ensure seamless coordination across all channels.This role requires someone who is proactive, process-driven, and comfortable operating in a high-volume e-commerce environment alongside physical retail operations.Key Responsibilities1. Online Order Management▸ Own the complete online order lifecycle &mdash; from order received to delivered &mdash; without gaps or delays.▸ Monitor all incoming orders across platforms (website, social media, WhatsApp, marketplace listings) in real time.▸ Ensure all orders are processed, confirmed, packed, and dispatched same-day or within agreed SLAs.▸ Coordinate with the team to manage order queues, prioritise urgent orders, and resolve holds immediately.▸ Maintain an accurate and up-to-date daily order log / sales sheet tracking: order ID, product, channel, status, courier, and delivery outcome.▸ Escalate unresolved orders, payment issues, or customer complaints to the Operations Manager promptly.2. Inventory Management &amp; Visibility▸ Maintain real-time visibility of stock across all locations: Online Warehouse, DHA Showroom, and Bahadurabad Showroom.▸ Conduct or coordinate regular stock counts and reconcile physical stock against system records (Splendid / Devaj Software).▸ Identify low-stock products and raise replenishment requests before stockouts occur.▸ Flag dead stock, slow-moving SKUs, and ageing inventory to the Operations Manager for decision-making.▸ Ensure all stock movements are recorded accurately and in a timely manner in the system.▸ Work with the accounts team to ensure inventory records match financial records at month-end.3. Stock Movement &amp; Transfer Coordination▸ Coordinate and document all stock transfers between locations (Warehouse &harr; DHA &harr; Bahadurabad &harr; Online).▸ Ensure every transfer is properly recorded in the system with correct quantities, dates, and reasons.▸ Manage stock allocation for online orders &mdash; ensuring the right stock is reserved, picked, and dispatched from the correct location.▸ Handle returns: receive returned stock, inspect condition, update inventory system, and coordinate disposition (restock, repair, write-off).▸ Maintain a stock movement log that is accessible and updated daily.4. Courier Management &amp; Follow-Up▸ Build and maintain strong working relationships with all courier partners (TCS, Leopards, BlueEx, Trax, etc.).▸ Coordinate daily pickups &mdash; confirm pickup windows, prepare manifests, and ensure all parcels are dispatched on time.▸ Track all in-transit shipments and proactively follow up on delayed, lost, or held parcels.▸ Manage RTO (Return to Origin) process: receive, record, inspect, and restock or escalate returned items.▸ Monitor courier performance metrics: delivery rate, RTO %, average delivery time &mdash; and raise concerns to management.▸ Handle courier disputes, claims for lost/damaged parcels, and maintain documentation for all claims.▸ Lead the team in daily courier follow-up calls and ensure no shipment goes untracked beyond 48 hours.5. Sales Sheets &amp; Operational Reporting▸ Maintain daily, weekly, and monthly sales sheets covering: units sold, revenue by channel, category-wise breakdown, and order status summary.▸ Prepare and share daily end-of-day (EOD) operations reports with the Operations Manager covering: orders dispatched, pending, RTOs, and stock issues.▸ Track and report on key e-commerce KPIs: conversion actions, repeat order rate, RTO %, average order value (AOV), and dispatch TAT.▸ Coordinate with the accounts team to ensure sales data aligns with financial records.▸ Maintain organised filing of all operational records: courier manifests, GRNs, transfer notes, return logs, and daily reports.6. Team Leadership &amp; Daily Operations▸ Lead, supervise, and motivate the e-commerce operations team on a daily basis.▸ Set daily priorities, assign tasks, and ensure team members stay on track throughout the shift.▸ Conduct brief daily team stand-ups to align on order targets, pending tasks, and priorities.▸ Train new team members on processes, systems, and quality standards.▸ Monitor team performance, provide constructive feedback, and escalate performance issues to the Operations Manager.▸ Ensure the workspace (packing area, dispatch area) is organised, clean, and properly stocked with packaging materials at all times.7. Cross-Channel Coordination▸ Serve as the primary link between the online operation and the DHA / Bahadurabad showrooms for stock, order, and customer queries.▸ Coordinate with showroom staff for click-and-collect orders, showroom stock requests, and product transfers.▸ Coordinate with the marketing team to ensure product listings are accurate, in-stock items are correctly live, and out-of-stock items are handled promptly.▸ Liaise with the accounts team daily to ensure all online transactions, refunds, and adjustments are captured correctly.8. Customer Experience Oversight▸ Ensure all online orders are packed to Royal Wrist brand standards &mdash; correct product, proper packaging, branding materials included.▸ Coordinate with the customer service function to resolve delivery complaints, wrong items, or damaged goods quickly.▸ Monitor customer feedback related to delivery experience and share insights with management for process improvement.Requirements &amp; QualificationsEducation▸ Bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.▸ Equivalent experience in lieu of a degree will be considered for highly qualified candidates.Experience▸ Minimum 2&ndash;3 years of experience in e-commerce operations, order management, or supply chain in a product-based business.▸ Proven experience managing a team in an operations or e-commerce environment.▸ Prior experience in a retail + e-commerce combined business (physical + online) is strongly preferred.▸ Experience working with Pakistani courier companies (TCS, Leopards, BlueEx, Trax, etc.) is required.▸ Experience in fashion, accessories, luxury goods, watches, or lifestyle products is a significant advantage.Skills &amp; Competencies▸ Strong command of the end-to-end e-commerce order fulfilment process.▸ Excellent inventory management skills &mdash; comfortable working with stock in multiple locations simultaneously.▸ Proficient in Microsoft Excel / Google Sheets &mdash; VLOOKUP, pivot tables, data entry, basic formulas.▸ Familiarity with accounting/inventory software (Splendid, Devaj, or similar) is preferred.▸ Strong leadership and people management &mdash; able to keep a team focused, accountable, and motivated.▸ Highly organised with meticulous attention to detail &mdash; zero tolerance for data gaps or mismatches.▸ Strong communicator &mdash; confident coordinating with couriers, showrooms, accounts, and senior management.▸ Problem-solver who stays calm under pressure and finds solutions, not excuses.▸ Comfortable with a fast-paced, high-volume environment &mdash; especially around sale seasons and peak periods.Tools &amp; Platforms▸ Microsoft Excel / Google Sheets &mdash; advanced usage for sales sheets and reporting.▸ Splendid / Devaj Accounting &amp; Inventory Software &mdash; for stock records and order data.▸ Courier portals / tracking systems (TCS, Leopards, BlueEx, Trax, etc.).▸ WhatsApp Business, Instagram, and/or e-commerce platforms (Shopify or similar) for order management.▸ Basic comfort with shared drives (Google Drive / Dropbox) for document filing.Key Performance Indicators (KPIs)Performance will be reviewed monthly against these indicators.▸ Same-day dispatch rate: 95%+ of orders dispatched on same day by cut-off time.▸ RTO (Return to Origin) rate: maintained below agreed threshold (target varies by courier).▸ Inventory accuracy: physical stock matches system records within &plusmn;2% at month-end.▸ Daily sales sheet accuracy: no missing orders, correct channel allocation, zero data gaps.▸ Courier follow-up response time: all delayed shipments flagged and followed up within 48 hours.▸ Team punctuality and daily task completion rate.▸ EOD report delivered to Operations Manager every working day without fail.What We Offer▸ Competitive salary based on experience.▸ A leadership role with real ownership and visibility in a growing premium brand.▸ Direct exposure to multi-channel retail + e-commerce operations at scale.▸ A collaborative, performance-driven team environment.▸ Opportunity to grow with the business as we expand channels and product lines.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce Data Entry: 1 year (Preferred)</li></ul>Work Location: In person

E-commerce Team Lead

Faisal Movers Express

Job description:We are a trusted leader in the courier and logistics industry, providing comprehensive and dependable delivery solutions to businesses and individuals nationwide. To further expand our reach and strengthen client relationships, we are seeking a dynamic and results-driven Sales Manager with flare in International and domestic Cargo Business to join our team.Key Responsibilities<ul><li>Identify, develop, and maintain strong business relationships with new and existing clients .</li><li>Actively prospect and generate leads to achieve monthly sales targets.</li><li>Present and promote courier services, pricing plans, and tailored logistics solutions to potential customers.</li><li>Conduct face-to-face client meetings, negotiations, and follow-ups to close sales.</li><li>Monitor competitor activities, market trends, and customer needs to suggest strategies for growth.</li><li>Ensure timely collection of payments and adherence to company policies.</li><li>Provide regular sales reports, client feedback, and pipeline updates to management.</li><li>Collaborate with operations and customer service teams to ensure client satisfaction</li><li>Lead the sales team</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred but not mandatory).</li><li>Proven experience in sales, preferably in courier, logistics, or related services.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to work independently and meet sales targets under pressure.</li><li>Good knowledge of local market and customer base.</li><li>Willingness to travel within assigned territory.</li><li>Proficiency in MS Office.</li></ul>What We Offer<ul><li>Competitive salary plus attractive sales incentives/commissions.</li><li>Fuel allowance for field visits</li><li>Opportunities for career growth within a fast-paced logistics industry.</li><li>Training and development programs to enhance your professional skills.</li></ul>International &amp; Domestic cargo and courier experienced resource to apply.Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Senior Sales Manager

Express Courier Link

Job description:We are a trusted leader in the courier and logistics industry, providing comprehensive and dependable delivery solutions to businesses and individuals nationwide. To further expand our reach and strengthen client relationships, we are seeking a dynamic and results-driven Sales Manager with flare in International and domestic Cargo Business to join our team.Key Responsibilities<ul><li>Identify, develop, and maintain strong business relationships with new and existing clients .</li><li>Actively prospect and generate leads to achieve monthly sales targets.</li><li>Present and promote courier services, pricing plans, and tailored logistics solutions to potential customers.</li><li>Conduct face-to-face client meetings, negotiations, and follow-ups to close sales.</li><li>Monitor competitor activities, market trends, and customer needs to suggest strategies for growth.</li><li>Ensure timely collection of payments and adherence to company policies.</li><li>Provide regular sales reports, client feedback, and pipeline updates to management.</li><li>Collaborate with operations and customer service teams to ensure client satisfaction</li><li>Lead the sales team</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred but not mandatory).</li><li>Proven experience in sales, preferably in courier, logistics, or related services.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to work independently and meet sales targets under pressure.</li><li>Good knowledge of local market and customer base.</li><li>Willingness to travel within assigned territory.</li><li>Proficiency in MS Office.</li></ul>What We Offer<ul><li>Competitive salary plus attractive sales incentives/commissions.</li><li>Fuel allowance for field visits</li><li>Opportunities for career growth within a fast-paced logistics industry.</li><li>Training and development programs to enhance your professional skills.</li></ul>International &amp; Domestic cargo and courier experienced resource to apply.Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Senior Manager Sales

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10000 courier operations manager jobs Near Me

Operations Manager

Courier Team Leader(Jeddah)

Logistics Coordinator

Logistics Coordinator

E-commerce Team Lead

Senior Sales Manager

Senior Manager Sales