court support specialist

ABC Legal Services

<div><p><b>About ABC Legal:</b></p>
<p>
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 400+ with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.</p>
<p><b>
Job Overview:</b></p>
<p>
The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. &quot;Bigger picture&quot; communications involve contacting courts for general updates and statuses as courts operations. <b><i>This position is remote but located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina.</i></b></p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English</li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
<p><b>We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!</b></p>
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>7 Paid holidays</li>
<li>4 floating holidays</li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
<p><b>Starting Pay:</b> $15.00 to $17.00 per hour</p>
<p><b>
Schedule: </b>Full-time, Monday through Friday</p></div><p></p>

Court Support Specialist

<div><p><b>About ABC:</b></p>
<p>
ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.</p>
<p><b>
Job Overview:</b></p>
<p>
The Court Support team works with courts all throughout the country to ensure that upwards of 100,000+ court filings / month make it back into our system in a timely manner. As part of this team, the Court Support specialist plays a diverse role with a focus on calling / contacting courts, well as understanding how to use court dockets / websites to obtain the information we need. This role requires daily, active communication with court personnel and other team members across all channels (phone calls, e-mails and even live chats!) with the goal of getting documents back from court and into our server's hands. &quot;Bigger picture&quot; communications involve contacting courts for general updates and statuses as courts operations. <b><i>This position is remote but must be located in Puerto Rico.</i></b></p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.</li>
<li>Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.</li>
<li>Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.</li>
<li>Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts &amp; customers.</li>
<li>Relay relevant, updated information from Courts to our process servers and customers as appropriate.</li>
<li>Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.</li>
<li>Navigate &amp; understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.</li>
<li>Perform other job-related duties as assigned.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>High school diploma / GED required.</li>
<li>Legal experience preferred.</li>
<li>Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.</li>
<li>Strong communication skills, both written and verbal.</li>
<li>Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.</li>
<li>Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.</li>
<li>Document manipulation experience (PDFs).</li>
<li>Ability to perform repetitive data-entry tasks with accuracy.</li>
<li>Ability to read, write and speak English</li>
<li>Quick learner and willing to learn and grow.</li>
</ul>
<p><b>We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!</b></p>
<ul>
<li>Health, Dental, Vision insurance</li>
<li>401(k) with company matching</li>
<li>Paid time off</li>
<li>Disability insurance</li>
<li>Employee assistance program</li>
<li>Referral program</li>
</ul>
<p><b>Starting Pay:</b> $12.00 to $14.00 per hour</p>
<p><b>
Schedule: </b>Full-time, Monday through Friday, 8am to 4:30pm CST</p></div><p></p>

Columbus Consolidated Government

<div><div><div><h2 class="jobSectionHeader"><b>Major Duties and Responsibilities</b></h2></div>
<p></p><div><p>This position is responsible for providing in and out of court support for Superior &amp; State Civil and Criminal proceedings for the three highest-level courts of Muscogee County.
</p><ul><li>Provides in and out of court support for Superior &amp; State Civil and Criminal proceedings for the three highest-level courts of Muscogee County.
</li><li>Coordinates case intake activities; oversees the processing of all superior court criminal court cases, including the filing of court documents, issuance of required documents, and accurate recording of all relevant case information and history; reviews, evaluates, and accepts or rejects submission of court cases and documents based upon legal sufficiency of documents presented; ensures all required preliminary steps have been taken prior to accepting submission; monitors processing of cases to ensure timeliness and compliance with relevant laws; prepares case files for court proceedings.
</li><li>Coordinates all court case-related activities with judges, private attorneys, prosecutors, public defenders, state and local law enforcement agencies, local and state probation, state pardons and paroles, administrative office of the courts, Georgia Superior Court Clerks Authority, Georgia Court of Appeals, Supreme Court of Georgia, Department of Motor Vehicles, Department of Corrections, GCIC, lower courts of Muscogee County, general public and other court patrons, and all other appropriate agencies and individuals.
</li><li>Attends Superior &amp; State Civil and Criminal hearings, arraignments, probation revocations, civil and criminal verdicts, coordinates courtroom activities with the judge, attorneys, and other participants.?
</li><li>Strikes civil and criminal juries; records all jury, civil and criminal verdicts, motions, orders, and all other directives of the presiding judge. Receives, reviews, and corrects, when necessary, all lower court warrants and documents for proceeding into Superior &amp; State Courts. Researches and responds to all written and verbal inquiries from and assists judges, attorneys, law enforcement, defendants, prosecutors, public defenders, state and local agencies, chic, and other court patrons about court policies, procedures, case status, scheduling of court proceedings, resolving complaints and addressing issues, fines, and costs due, retrieval and interpreting computerized case history information.?
</li><li>Reviews legal documents and court files to determine readiness for hearings, trial, judgments, and other dispositions, checks for timeliness, fulfillment of all notice requirements, completeness of required documentation, compliance with state law, rules, regulations, and procedures.
</li><li>Prepares court orders for the review and signature of the presiding judge.
</li><li>Performs other duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Knowledge, Skills and Abilities</b></h2></div>
<p></p><div><ul><li>Knowledge of general legal terminology and required record-keeping procedures.
</li><li>Knowledge of modern office procedures. Skill in operating numerous complex computer systems, copiers, printers, facsimile machines, high-speed and flatbed scanners. Skill in dealing with the public.?
</li><li>Knowledge of state and local court systems. Ability to analyze information and data and to resolve problems Ability to understand, interpret and explain to others Georgia laws, rules, policies, and procedures necessary to perform duties as mandated in manual of the council of superior court clerks of Georgia- four volumes of laws, rules that embody over 10,000 pages.?
</li><li>Skill in Uniform Superior Court, Court of Appeals and Supreme Court rules, rules of the Administrative Office of the Courts, rules of GCIC and NCIC, rules and regulations of the Georgia Superior Court Clerks Authority, rules of the Department of Motor Vehicles, and others.
</li><li>Skill in resolving high-stress situations requiring the ability to make immediate decisions.
</li><li>Skill in meeting constant, critical, legally required deadlines. Knowledge of court and government computer applications.
</li><li>Skill in oral and written communication and coordination with the public, other court personnel, management, public officials, judges, state agencies, attorneys, pro se litigants (representing themselves), family members, crime victims, juveniles, and others.?
</li><li>Analytical abilities.?
</li><li>Ability to handle multi-tasking of variety of duties occurring simultaneously.
</li><li>Ability to organize, manage detailed work accurately.?
</li><li>Ability to establish and maintain effective, trusted working relationships with judges, court personnel, attorneys, parties to actions, public, external agencies, other employees, and others.?
</li><li>Ability to interact with persons charged with and/or convicted of serious misdemeanors and felonies.?
</li><li>Ability to work after-hours on-call and out-of-town.
</li><li>Ability to understand, use and train others in the use of and retrieval of information from the court case management system, the Clerk's internet website for the Muscogee County Courts, and Microsoft Office.
</li></ul></div><p></p><div><h2 class="jobSectionHeader"><b>Minimum Educational and Training Requirements</b></h2></div>
<div><p>Knowledge and level of competency commonly associated with the completion of specialized training in the occupational field, in addition to basic skills typically associated with a high school education. Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.</p></div>
<div><h2 class="jobSectionHeader"><b>Physical Requirements</b></h2></div>
<p></p><div><p>The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The employee occasionally lifts light and heavy objects and climbs ladders.? Additionally, the following physical abilities are required:
</p><ul><li>Climbing &ndash; ascending, descending ladders, stairs, ramps, requires body agility.?
</li><li>Crouching &ndash; bending body forward by bending leg, spine.?</li><li>
Feeling &ndash; perceiving attributes of objects by touch with skin, fingertips.?
</li><li>Grasping &ndash; applying pressure to object with fingers, palm.?
</li><li>Handling &ndash; picking, holding, or working with whole hand.?
</li><li>Hearing 1 &ndash; perceiving sounds at normal speaking levels, receive information.?
</li><li>Kneeling &ndash; bending legs at knee to come to rest at knees.?
</li><li>Lifting &ndash; raising objects from lower to higher position, moving objects side to side, using upper extremities, back.?
</li><li>Manual Dexterity &ndash; picking, pinching, typing, working with fingers rather than hand.?
</li><li>Mental Acuity &ndash; ability to make rational decisions through sound logic, deductive reasoning.?
</li><li>Pulling - use upper extremities to exert force, haul or tug.?
</li><li>Pushing &ndash; use upper extremities to press against objects with force, or thrust forward, downward, outward.</li><li>
Reaching &ndash; extending hands or arms in any direction.?
</li><li>Repetitive Motion &ndash; substantial movements of wrists, hands, fingers.?
</li><li>Speaking &ndash; expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.?
</li><li>Standing &ndash; for sustained periods of time.?
</li><li>Stooping &ndash; bending body downward, forward at waist, with full motion of lower extremities and back.?
</li><li>Talking 1- expressing ideas by spoken word?.</li><li>
Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.?
</li><li>Walking - on foot to accomplish tasks, long distances, or site to site.
</li></ul><p>The work is typically performed in an office or a courtroom.</p></div></div></div><p></p>

DEPUTY CLERK II - G115 CRIMINAL

City of Taylor

<div><p><b>BRIEF DESCRIPTION OF THE JOB:
</b></p><p>Under close supervision, performs routine legal clerical work in the support of the operations of the Municipal Court; provides information within scope of authority.
</p><p><b>ORGANIZATIONAL RELATIONSHIPS:
</b></p><ul><li>Reports to Clerk of Municipal Court of Records.
</li><li>This is a non-supervisory position.
</li><li>Has contact with other City employees, other government employees, and the general public.</li></ul><p><b>
ESSENTIAL DUTIES:</b></p><ul><li>
Assists customers and callers regarding court procedures, payments, citations, and warrants; responds to requests for information within scope of authority.
</li><li>Explains court procedures and court orders to defendants and other court customers; schedules witnesses for trials and hearings; notifies defendants of hearing dates and interprets for Spanish speaking Defendants.</li><li>
Prepares and processes complaints, summons, subpoenas, warrants, writs, and other court orders as assigned.
</li><li>Collects and posts fines, fees and bonds, including extensions, payment plans and community service; accurately balances and reconciles daily cash transactions using court management software; reviews and verifies accounting records; maintains financial records of court fines fees collected; balances daily cash collection; prepare deposits to the bank.</li><li>
Inputs a variety of court transactions into court management software, including the filing of cases.
</li><li>Sets defendants for court hearings and trials and may assist Judge with court proceedings as assigned.
</li><li>Sends courtesy letters and notices to defendants who fail to appear and/or dispose of their cases.</li><li>
Assists the Clerk of the Court with data to prepare monthly reports.</li><li>
Acts as liaison between police, jail and judge to make arrangements for judge to provide magistration to defendants who are arrested.</li><li>
Prepares and maintains docket and summons for police and City Prosecutor. Obtains copies of upcoming court cases, reports and makes copies as needed.</li><li>
Stays abreast of legislative changes and court procedures and training related to court duties.</li><li>
Serves as required for emergency management, particularly in the areas of public information.</li><li>
Provides quality customer service to city staff, the general public, and all other work contacts</li><li>
Performs other clerical duties as required.</li></ul><p>
</p><p><b>KNOWLEDGE and ABILITIES</b></p><p>
Knowledge of:</p><ul><li>
Government operations, functions and scope of authority of the municipal court.</li><li>
Methods for delivering excellent customer service.</li><li>
City policies and procedures.</li><li>
Principles of basic cash management, record keeping and records management.
</li><li>General office practices and equipment.</li></ul><p><b>
Skill in:</b></p><ul><li>
Maintaining complex official records accurately in an environment with frequent interruptions.</li><li>
Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.</li><li>
Professional public relations and customer service.</li><li>
Effective communication, both verbal and written, including the ability to communicate effectively with diverse and sometime irate individuals and to handle calmly and efficiently situations ranging from routine to emergency.</li><li>
Balancing good judgment and the concern for individuals feelings with the necessity to adhere to the law and communicate clearly and firmly necessary information.
</li><li>Fluency in speaking Spanish preferred.</li></ul><p>
</p><p><b>MINIMUM QUALIFICATIONS:</b></p><ul><li>
High school diploma or GED,
</li><li>1 year customer service and/or clerical experience, preferably in a municipal court;
</li><li><i>Or</i> any combination of education and experience.
</li></ul><p><b>Required Licenses or Certifications:</b></p><ul><li>
Must pass Municipal Court Clerk Level 1 Certification test within two (2) years of date of hire, and obtain Level 1 certification within 36 months of hire date; must maintain certification during employment.</li><li>
Must possess a valid Texas Drivers License.
</li><li>Must be bondable.</li></ul><p>
</p><p></p><div><p><b>I</b>nnovation<br>
</p><p><b>C</b>ustomer Focus<br>
</p><p><b>I</b>ntegrity<br>
</p><p><b>E</b>xcellence<br>
</p><p><b>R</b>espect</p></div></div>

DEPUTY MUNICIPAL COURT CLERK

CITY OF HOLLADAY

<div><p><b>Job application</b><br>
<br>
General Summary of Job: Performs a variety of routine administrative and clerical duties pertaining to justice court proceedings.</p><br>
<p>
</p><p><b>Essential Functions:
</b></p><ul><li>Prepares case filings, case disposition and other related reports and forwards or routes documents and reports to allied government agencies (BCI, DL);
</li></ul><ul><li>Maintains liaison and communications with agencies associated with the criminal justice system, such as police department warrants divisions, bail bondsmen, prosecuting attorney offices, defense attorneys, public defenders, adult probation and county offices;
</li></ul><ul><li>Research source documents for relevant data to produce legal papers and court documents;
</li></ul><ul><li>Types various reports, memoranda, forms, abstracts, appeals, and other court documents; transmits materials according to established procedures and deadlines;</li></ul>
<ul><li>Performs various in-court duties under close supervision;
</li></ul><ul><li>Make minute entries;
</li></ul><ul><li>Cash handling including receipting of cash and giving change, creating trust accounts and other cash handling duties as necessary;</li></ul>
<ul><li>Open and close court as required;
</li></ul><ul><li>Administers oaths to witnesses and jurors;
</li></ul><ul><li>Marks, handles, and is responsible for keeping and releasing exhibits; arranges for interpreters and for video in custody hearings with jails throughout the state;</li></ul>
<ul><li>Receives and dockets notices of appeal;
</li></ul><ul><li>Balances, verifies and prepares daily deposits; types or prepares a variety of court records, including bench warrants, commitment and release orders, orders to show cause, defaults, motions, judgments, court minutes, and all other orders of the court;</li></ul>
<ul><li>Performs clerical tasks; receives logs and files incoming citations and complaints; maintains cross-reference recovery system; opens mail, sorts and processes; determines fines based on fine schedule or bail if plea is not guilty; attaches appearance by mail to citation; keeps track of payments made through the mail;</li></ul>
<ul><li>Receives and processes requests for small claims proceedings; prepares affidavits and orders; explains procedures, sets hearings, collects fees and initiates docketing;</li></ul>
<ul><li>Receives telephone calls and refers to the appropriate person; answers questions about trial or hearing schedules, and assists the public in resolving questions regarding various civil and criminal processes and papers; provides information about court procedures and schedules; sets appointments;</li></ul>
<ul><li>Prepares arrest and bench warrants; type warrant information, order to show cause, failure to appear and refers to Judge for signature; sends copy to law enforcement; notifies county or other jurisdiction if someone is arrested; enters case information into the computer; maintains tickler files to monitor when payments are due, end of six-month probation, etc.;</li></ul>
<ul><li>Creates Webex links for calendars for court;</li></ul>
<ul><li>Receive and log emails from agencies and defendants, then processes and forwards as needed.</li></ul>
<ul><li>Perform other duties as assigned or required.</li></ul><br>
<p></p>
<p><b>
Special Qualifications</b>:</p>
<ul><li>Must possess and maintain a valid Utah State driver&rsquo;s license with periodic verifications by the City;</li></ul>
<ul><li>Must pass random background checks to maintain UCJIS access;</li></ul>
<ul><li>Must comply with continuing education requirements.</li></ul><br>
<p></p>
<p><b>
Minimum Qualifications:</b></p>
<ul><li>High School diploma or equivalent with academic background in general office practices; two (2) or more years of general office experience providing exposure to routine administrative and clerical duties and responsibilities, or an equivalent combination of education and experience that has developed the required knowledge, skills, and abilities.</li></ul><br>
<p></p>
<p><b>
Knowledge, Skills, and Abilities:</b></p>
<ul><li>Ability to type 45 wpm.</li></ul>
<ul><li>Knowledge of basic trial process and court administrative procedures; knowledge of telephone etiquette. Extensive skill in word processing and computer programs such as CORIS, Workspace, and UCJIS preferred but not necessary.</li></ul>
<ul><li>Ability to create and maintain accurate records and follow record retention schedules; ability to communicate effectively both orally and in writing; ability to use independent judgment; ability to establish and maintain an effective working relationship with employees, attorneys, representatives of allied agencies and the public; ability to follow written and oral instructions; ability to maintain professionalism in the courtroom at all times.</li></ul><br>
<p></p>
<p><b>
Working Conditions:</b></p>
<ul><li>While performing the duties of this job, the employee is frequently required to sit and communicate with others.
</li></ul><ul><li>The employee must occasionally lift and/or move up to 25 pounds.
</li></ul><ul><li>Specific vision abilities required by this job include close vision and the ability to adjust focus.
</li></ul><ul><li>The noise level in the work environment is usually quiet.</li></ul>
<ul><li>Considerable exposure to stress as a result of human behavior, frequent deadlines, and the general demands of the position.</li></ul><p></p><p><b><br>
NOTICE</b>: This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. It is the policy of the City of Holladay to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, religion, national origin, age, or disability. Human Resources will provide reasonable accommodations for any applicants during the selection process. If you have special needs please call 801-834-2577. In the interest of the workplace and public safety, all offers of employment are contingent upon the successful completion of a chemical screen for the purpose of detecting the presence of alcohol and/or controlled substances in the body. The City of Holladay requires as condition of employment, the use of direct payroll deposit to a bank or savings account.<br>
</p><p></p><br>
<br>
<p><b>APPLICATIONS and RESUMES</b> must be submitted to Holladay City Hall, 4580 S. 2300 E., Holladay, UT 84117. This position is open until filled. Applications can be obtained from Holladay City Hall, 4580 S. 2300 E., Holladay, UT 84117 or online at www.holladayut.gov</p><br>
<p></p>
<p><i>
Holladay City is an Equal Opportunity Employer</i></p></div>

Judicial Assistant I

YoungWilliams

<div><h1 class="jobSectionHeader"><b>Summary of Position</b></h1><p>
The Legal Specialist receives all cases that require court action, reviews the case file to determine if all documents are present for court filing, and assists the attorney in preparing for court dockets. The Legal Specialist performs routine clerical and administrative work in handling mail, data processing and record keeping of the court team.</p><h2 class="jobSectionHeader"><b>
Essential Job Requirements</b></h2><ul><li>
Interfaces between the Establishment, Enforcement and Interstate Case Managers, other attorneys, Clerk of the District Court and Sheriff&rsquo;s Department to facilitate efficient court activity and legal case management</li><li>
Contacts necessary parties as needed for court activity</li><li>
Generates all legal pleadings</li><li>
Assists attorneys with case management to ensure timely and proper case progression</li><li>
Ensures that the necessary federal and state elements are included in all legal filings</li><li>
Schedules hearings for attorneys</li><li>
Assists attorney in court when needed</li><li>
Provides customer service to child support staff and the community</li><li>
Performs data entry in METSS as needed</li><li>
Performs miscellaneous duties related to general case handling in all aspects of the legal system</li><li>
Regular and timely attendance</li><li>
Other duties as assigned</li></ul><h2 class="jobSectionHeader"><b>
Required Education</b></h2><p>
High School diploma or GED required</p><h2 class="jobSectionHeader"><b>
Required Experience</b></h2><ul><li>
One year experience with the judicial process involved in the enforcement and establishment of child support orders preferred</li><li>
Excellent customer service skills</li></ul></div>

Legal Specialist

Minnesota Judicial Branch

<div><p>Hennepin County District Court is currently accepting applications for a Bilingual (Somali-English) Self-Help Center (SHC) Specialist position with the Judicial Branch&rsquo;s Self-Represented Litigant (SRL) Program.
</p><p>The Self-Represented Litigant (SRL) Program provides information to Self-Represented Litigants (SRLs) with legal issues that can be addressed in District Court, pursuant to Minnesota Court Rules, General Rules of Practice, Rule 110. Self-Represented Litigants (SRL) Program staff cannot provide legal advice.
</p><p>The goals of the program include:
</p><ul><li>Increasing access to justice for individuals who cannot afford to hire an attorney or choose not to hire an attorney to represent them.
</li><li><p>Improving the efficiency of the Minnesota Judicial Branch.
</p></li></ul><p>The Minnesota Judicial Branch's Self-Represented Litigant (SRL) Program has three Self-Help Center (SHC) locations, including two walk-in centers located in downtown Minneapolis and one statewide, virtual center. Together, the Self-Help Centers (SHCs) serve over 75,000 customers annually in person, via phone, and via email. Each of the three Self-Help Centers is a diverse, professional environment that promotes equity for all court staff and court users. Self-Help Center Specialists work individually and in teams using independent judgment and available resources to assist Self-Represented Litigants (SRLs) by responding to a variety of Self-Represented Litigant (SRL) questions across different case types.
</p><p>The Self-Help Center Specialist will work initially with the Self-Help Center (SHC) located in the Hennepin County Family Justice Center (FJC) (110 South Fourth Street, Minneapolis, MN). This position will also help Self-Represented Litigants (SRLs), and the Self-Help Center (SHC) team at the Hennepin County Government Center (HCGC) (300 S. 6th Street, Minneapolis, MN) and may assist the Statewide Self-Help Center.
</p><p>This is a full-time, non-exempt position classified as a Self-Help Center Specialist. Core business hours for this position are 8:00 a.m.-4:30 p.m., Monday-Friday. Initial training is required to be in person, onsite. Trained staff will be provided with a hybrid rotation and may change depending upon business needs. A reliable internet connection will be required when working remotely.
</p><p>The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here .
</p><p><b>Example of Duties:
</b></p><p>The following are examples of major job duties expected for this position to perform:
</p><ul><li>Provide legal information to Self-Represented Litigants (SRLs) with legal issues that may be addressed in District Court. This information is delivered through a variety of accessible formats and settings, including in-person assistance, telephone support, email correspondence, and web-based technologies, ensuring equitable access for all individuals regardless of their preferred method of communication or technological ability.
</li><li>Provide information on available legal and community resource and legal information such as court procedures, legal requirements, forms, and how to prepare for court.
</li><li>May participate in assignments or projects to support self-represented litigants, including developing and delivering training, creating materials for outreach, or supporting court administration or judges to improve services and support for court customers.
</li></ul><p>The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, apply today! For education requirements listed, the equivalent number of years of related experience may serve as a substitute.
</p><p><b>Minimum Education and Experience:
</b></p><ul><li>Fluency in English and Somali (speaking, reading, and writing).
<ul><li>Selected candidate will be required to pass an oral Somali-language proficiency exam.
</li></ul></li><li>Associate&rsquo;s degree from an accredited college or university and one (1) year of experience in a court or legal setting and experience providing effective customer service OR a combination of equivalent education and experience
</li></ul><p><b>Minimum Knowledge, Skills, and Abilities:
</b></p><ul><li>Ability to listen and interpret the nature of a problem and the relevant context in order to apply knowledge of court practices and processes to address individual court customer&rsquo;s issues.
</li><li><p>Demonstrated ability to quickly learn and apply knowledge of court procedures, policies, legal documents, terminology, and functions and services within the judicial system/courts
</p></li><li>Ability to simplify complex legal concepts and terminology using plain language to effectively communicate legal information, both verbally and in writing, to diverse audiences including Self-Represented Litigants (SRLs).
</li><li>Ability to effectively work with individuals from diverse backgrounds, including individuals with little experience with the judicial system.
</li><li>Ability to work in an inclusive, multicultural environment that values diversity and relationships.
</li><li>Ability to prioritize and manage multiple responsibilities effectively while maintaining composure and collaboration in dynamic, high-demand environments.
</li></ul><p><b>Preferred Qualifications:
</b></p><ul><li>Formal education or training as a paralegal or a bachelor's degree
</li><li>Experience reading and interpreting legal documents of varying types and complexity and applying knowledge of specific laws, statutes, and rules to individual cases without providing legal advice.
</li><li>Knowledge of local legal and community resources.
</li><li>Experience working with people from diverse backgrounds.
</li><li>Experience creating or reviewing educational materials on legal topics appropriate for web content.
</li><li>Fluency in a third language.
</li></ul><p><b>SALARY:
</b></p><p>The expected starting salary range for Self-Help Center Specialist is $29.13-$37.18 ($60,823.44-$77,631.84 annually). The full salary range for the Self-Help Center Specialist position is $29.13-$45.22 ($60,823.44-$94,419.36 annually).
</p><p>This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.
</p><p><b>SUPPLEMENTAL INFORMATION:
</b></p><ul><li><p>Complete and submit your online application with resume and cover letter attached by November 24 2025, at 11:59pm.
</p></li><li><p>Interviews may be conducted virtually via Zoom or in Person.
</p></li><li><p>Please contact our recruitment team with questions regarding this posting via email: 4th.human.resources@courts.state.mn.us ; or phone: 612-540-6488.
</p></li><li>All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.</li></ul></div>
<br><div><div><b>Why Work for Us?
</b></div><div>Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another&rsquo;s growth.<br>
</div><div></div><br>
<div><b>Employee Benefits
</b></div><div>The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family&rsquo;s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers . Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.<br>
</div><div></div><br>
<div><b>Equal Employment Opportunity
</b></div><div>It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 4th.Human.Resources@courts.state.mn.us . The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.<br>
</div><div></div><br>
<div><div><b>Internal Applicants
</b></div><div>If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities .</div></div></div>

Bilingual (Somali-English) Self-Help Center Specialist, Self-Represented Litigant Program, Hennepin County

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