crc ii

Sun City Clinical Trials

We are seeking a detail-oriented and dedicated Clinical Research Coordinator (CRC) to manage and execute clinical trials at the site level. The CRC is responsible for coordinating all aspects of assigned research protocols, ensuring compliance with the study protocol, ICH Good Clinical Practice (GCP) guidelines, and all applicable regulatory requirements. This role serves as the primary liaison between the Principal Investigator (PI), the study participants, the Sponsor/CRO, and the Institutional Review Board (IRB).Key ResponsibilitiesI. Subject Recruitment and Care<ul><li>Screening and Enrollment: Implement patient recruitment strategies, screen potential participants for eligibility against protocol criteria, and obtain Informed Consent in compliance with regulatory and ethical standards.</li><li>Study Visits: Coordinate and conduct all required study visits and procedures (e.g., vital signs, ECGs, phlebotomy, physical assessments) according to the protocol schedule.</li><li>Safety Monitoring: Monitor subjects for Adverse Events (AEs) and Serious Adverse Events (SAEs). Report all events promptly to the PI, Sponsor, and IRB as required by protocol and regulatory guidelines.</li><li>Participant Retention: Maintain regular contact with study participants to promote adherence to the protocol and ensure high retention rates.</li></ul>II. Data and Documentation Management<ul><li>Source Documentation: Develop and maintain accurate, detailed, and concurrent source documents for all study-related activities, ensuring data integrity and traceability.</li><li>Data Entry: Accurately and timely enter clinical data into the Electronic Data Capture (EDC) system or case report forms (CRFs).</li><li>Query Resolution: Respond promptly and effectively to data queries generated by the Sponsor/CRO, ensuring resolution within specified timelines.</li><li>Record Keeping: Manage and maintain the Investigator Site File/Regulatory Binder, ensuring all essential regulatory documents are current, complete, and filed correctly.</li></ul>III. Regulatory and Operational Compliance<ul><li>Regulatory Submissions: Prepare and submit necessary documents and reports to the IRB (e.g., protocol amendments, continuing reviews, safety reports) under the direction of the PI.</li><li>Compliance: Adhere strictly to the study protocol, ICH-GCP, FDA regulations, and institutional Standard Operating Procedures (SOPs).</li><li>Investigational Product (IP): Manage the investigational product (study drug/device) inventory, accountability logs, storage, and dispensation in compliance with regulatory requirements.</li><li>Monitoring Visits: Facilitate and prepare for routine monitoring, auditing, and inspection visits by Sponsors, CROs, and regulatory agencies.</li></ul>Qualifications and Requirements<ul><li>Education: Bachelor&rsquo;s degree in a health-related or life science field is preferred. An Associate&rsquo;s degree with significant clinical research experience may be considered.</li><li>Experience: Minimum of 1-2 years of direct experience in clinical research coordination, or an equivalent combination of education and experience.</li><li>Knowledge: Proven working knowledge of the research process, clinical trial terminology, and strict adherence to ICH Good Clinical Practice (GCP) guidelines and FDA regulations.</li><li>Certifications: Current GCP Certification is required. Certification as a CCRP (Certified Clinical Research Professional) is highly desirable.</li></ul>Skills and Competencies<ul><li>Detail Orientation: Exceptional attention to detail and accuracy in documentation and data management.</li><li>Organizational Skills: Excellent planning, organizational, and time management abilities to handle multiple complex protocols simultaneously.</li><li>Communication: Strong interpersonal, written, and verbal communication skills for effective interaction with patients, investigators, and external monitors.</li><li>Technical Proficiency: Competence in using Electronic Data Capture (EDC) systems, electronic medical records (EMR), and Microsoft Office Suite.</li></ul>Problem-Solving: Proactive and effective problem-solving skills to address challenges in recruitment, scheduling, and protocol deviations.Job Types: Full-time, Part-time, ContractPay: $17.00 - $35.00 per hourBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Clinical Research Coordinator

Mount Sinai Health System

<div>The Department of Radiation Oncology at The Mount Sinai Hospital is seeking a highly motivated Clinical Research Coordinator II (CRC II) to join our growing research team. This position offers an exciting opportunity to contribute to cutting-edge cancer research within a nationally recognized academic medical center and NCI-designated Comprehensive Cancer Center. 
We are looking for an organized, detail-oriented, and compassionate individual with strong communication and interpersonal skills. The ideal candidate will be comfortable working with a large, multicultural, and ethnically diverse patient population and will demonstrate empathy, professionalism, patience, and sound judgment when interacting with patients undergoing cancer treatment. Fluency in Spanish is preferred but not required. 
Candidates should have prior clinical research experience and a strong interest in oncology research. We are seeking individuals who are committed to professional growth. This position offers substantial exposure to clinical trial operations, regulatory affairs, data management, patient-facing research activities, and multidisciplinary cancer care within a leading academic medical center. 
About the Department
The Tisch Cancer Institute (TCI) is a vital component of the Icahn School of Medicine at Mount Sinai and plays a key role within the Mount Sinai Health System, one of the largest healthcare systems in the nation. TCI is an NCI-designated Comprehensive Cancer Center dedicated to advancing cancer prevention, diagnosis, treatment, and survivorship through innovative research and patient-centered care. 
The Department of Radiation Oncology works closely with TCI and its Cancer Research Support Unit (CRSU) to provide the infrastructure, expertise, and resources necessary to support patient-based cancer research. The department maintains an active clinical research portfolio that includes National Cancer Institute (NCI)-sponsored trials, cooperative group studies, industry-sponsored clinical trials, investigator-initiated research, translational studies, and quality-of-life research. 
The CRC II will work closely with physicians, research nurses, medical physicists, sponsors, and other clinical research professionals while gaining valuable experience in the conduct and management of oncology clinical trials. With comprehensive training and mentorship, the CRC II will assume responsibility for coordinating clinical research studies of increasing complexity and significance.
Primary Responsibilities
Clinical Trial Coordination<ul><li>
Coordinate day-to-day activities for clinical research studies conducted within the Department of Radiation Oncology.</li><li>
Assist with study-related activities including participant outreach, scheduling, screening, and subject registration with sponsoring agencies.</li><li>
Screen potential participants for eligibility according to protocol-specific criteria.</li><li>
Obtain informed consent under investigator supervision and educate participants regarding study requirements and procedures.</li><li>
Serve as a primary point of contact for study participants throughout their research experience, providing education, support, and coordination of study-related activities.</li><li>
Conduct patient interviews and administer study-related questionnaires addressing quality of life, symptom burden, social support, mental health, cognitive function, physical mobility, and related topics.</li><li>
Coordinate protocol-required procedures, laboratory testing, imaging studies, and follow-up visits.</li><li>
Collect, process, track, and ship biological specimens, imaging studies, and other protocol-required materials.</li><li>
Ensure protocol compliance and coordinate study activities with investigators, clinical staff, and ancillary departments.</li><li>
Serve as a liaison among investigators, study participants, sponsors, and institutional departments.</li><li>
Assist in safeguarding participant rights and ensuring adherence to ethical research practices.</li><li>
Manage and track participant reimbursement and study-related compensation when applicable.</li><li>
Develop expertise in the management of oncology clinical trials, including NCI-sponsored, cooperative group, industry-sponsored, and investigator-initiated studies.</li></ul> 
Data Management and Study Oversight<ul><li>
Conduct detailed electronic medical record reviews and abstract clinical data.</li><li>
Ensure accurate and complete compilation of subject data through electronic chart reviews and source documentation review.</li><li>
Collect, enter, and maintain accurate study data within case report forms (CRFs), electronic data capture systems, REDCap databases, and institutional databases.</li><li>
Ensure timely and accurate submission of study data according to protocol and sponsor requirements.</li><li>
Maintain complete and compliant source documentation, regulatory files, and subject records.</li><li>
Prepare for and participate in sponsor monitoring visits, audits, and quality assurance reviews.</li><li>
Meet with internal and sponsor-appointed monitors to ensure accuracy of subject data and compliance with research protocols.</li><li>
Assist investigators with data reporting, analysis, and study-related documentation as needed.</li></ul> 
Regulatory Compliance<ul><li>
Assist with the preparation and maintenance of regulatory submissions, including new protocols, amendments, continuing reviews, and study closures.</li><li>
Report adverse events and serious adverse events in accordance with institutional policies, sponsor requirements, Good Clinical Practice (GCP), and federal regulations.</li><li>
Ensure compliance with Institutional Review Board (IRB), sponsor, and regulatory requirements.</li><li>
Coordinate translation of study documents and informed consent forms when required.</li><li>
Assist investigators and regulatory staff with protocol implementation and ongoing regulatory maintenance.</li><li>
Additional Responsibilities</li><li>
Participate in Study Initiation Visits (SIVs), investigator meetings, sponsor training sessions, and site qualification visits.</li><li>
Attend departmental, institutional, and sponsor-required educational programs and training activities.</li><li>
Communicate with internal and external healthcare providers to obtain study-related documentation and long-term follow-up information.</li><li>
Assist in training and mentoring new research staff on study procedures, patient registration, data management, and specimen handling.</li><li>
Participate in professional development activities designed to enhance clinical research, regulatory, and oncology-specific knowledge.</li><li>
Contribute to the continued growth and success of the Department's clinical research program.</li><li>
Perform other research-related duties as assigned.</li></ul><ul><li>
Bachelor's degree required; Master's degree in a scientific, health-related, or research field preferred.</li><li>
Minimum of two years of experience in Clinical Research in roles such as Clinical Research Coordinator, Study Coordinator, Data Manager, Research Assistant, or related clinical research position</li><li>
Experience working in a healthcare, academic medical center, or clinical research environment preferred</li><li>
Oncology clinical research experience preferred</li><li>
Working knowledge of Good Clinical Practice (GCP), human subject?s protections, and federal research regulations preferred</li><li>
Experience with electronic medical records and clinical research databases preferred.</li><li> 
Excellent written, verbal, and interpersonal communication skills.</li><li>
Strong organizational skills with the ability to manage multiple studies and competing priorities.</li><li>
Exceptional attention to detail and commitment to data quality.</li><li>
Ability to establish rapport with patients undergoing cancer treatment and their families.</li><li>
Professional demeanor and ability to interact effectively with physicians, nurses, sponsors, and research staff.</li><li>
Comfortable communicating clinical information to healthcare professionals and research stakeholders.</li><li>
Strong computer proficiency, including Microsoft Office applications and electronic medical record systems.</li><li>
Ability to work independently while functioning effectively as part of a multidisciplinary team.</li><li>
Spanish language proficiency preferred.</li></ul> 
Non-Bargaining Unit, 861 - Radiation Oncology - ISM, Icahn School of Medicine
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</div>

Clinical Research Coordinator II-Radiation Oncology

Norton Healthcare

<div>Responsibilities:
<div>
The Clinical Research Coordinator (CRC) is responsible, under the direction of the principal investigator, to manage and/or execute all aspects of clinical research protocols in accordance with Standard Operating Procedures (SOPs), Norton Healthcare policy, and FDA regulations and/or GCP guidelines. The CRC functions as a liaison between patients, investigators, local clinic, sponsors, Norton Healthcare Research Office and their research management team. The CRC represents Norton Healthcare Research as assigned clinics within the community.</div>
Qualifications:
<div>
Required:</div><ul><li>
One year in healthcare</li><li>
Bachelor Degree</li></ul><div>
Desired:</div><ul><li>
One year in Clinical Research</li><li>
Certified Clinical Research Professional OR Certified Clinical Research Coordinator</li></ul></div>

Coordinator, Clinical Research, Norton Cancer Institute - Downtown

CRC Salomon

Legal Transcriptionist (Federal Contracts - DOJ, EOIR, FTC, DHS - Phoenix, AZ)Are you a talented Legal Transcriptionist with an eagle eye for detail and a passion for the legal field? If so, CRC Salomon is seeking exceptional individuals to join our prestigious legal transcription team, working for our federal, state, and local clients. CRC Salomon is proud to have many large, long-term projects, affording our legal transcription team the volume and stability they desire. As a Legal Transcriptionist, you will produce verbatim transcripts for our clients with standard turnaround time of 5 to 7 days, with some jobs available at higher rates with shorter turnaround times, so accuracy and typing speed are critical. We suggest being able to commit to at least 20 physical hours per week.At CRC Salomon, we believe in a flexible working environment including 100% remote and setting your own schedule. Founded in 1898 and based in Baltimore, Maryland, CRC Salomon is a people-focused company with a supportive work environment that our contract transcriptionists appreciate. With diverse clients across the U.S., our responsive administrative team empowers transcriptionists and proofreaders to maximize their skills, talents, and knowledge. Join a rapidly growing company that knows how to take care of its team! We will provide you with free audio software as well as training and guidance to boost your speed, accuracy, and knowledge of the legal transcription industry.Job Responsibilities<ul><li>Transcribe legal audio recordings into accurate, verbatim written transcripts.</li><li>Maintain 98%+ accuracy while following client-specific formatting and style guidelines.</li><li>Proofread and edit transcripts for grammar, punctuation, consistency, and completeness.</li><li>Research and verify spelling of names, terminology, and technical references.</li><li>Meet assigned turnaround times (standard and expedited when accepted).</li><li>Manage files and assignments independently using company systems.</li><li>Comply with confidentiality, security, and federal client requirements.</li><li>Communicate professionally with production staff regarding questions or issues.</li></ul>Candidate Minimum Requirements:<ul><li>Must be a U.S. citizen</li><li>Possess a high school diploma or equivalent</li><li>Typing speed of at least 70 WPM</li><li>Availability to commit to at least 20 physical hours per week</li><li>At least 1 year of legal transcription experience</li><li>Ability to ensure all transcripts meet or surpass 98% accuracy with strong attention to detail and research capabilities, as well as exceptional listening skills for verbatim transcription</li><li>Exceptional written communication skills (proper spelling, punctuation, and grammar)</li><li>Working knowledge of legal formatting requirements such as Bluebook OR any style guide such as GPO, GAO, Chicago, Associated Press, etc.</li><li>Computer proficiency, including Microsoft Word 2013 or newer</li><li>Experience with federal contracts a plus, such as DOJ, EOIR, FTC, and DHS.</li></ul>Required Technology:<ul><li>Reliable high speed internet service</li><li>Windows-based PC with Windows 7 or higher</li><li>Microsoft Word 2013 or newer</li><li>Quality headphones</li><li>Infinity USB foot pedal</li></ul>Compensation: Per-page rate with occasional incentive increase based on performance and turnaround timeLocation: 100% remote, work from home and set your own scheduleJob Type: Independent contractorWe&rsquo;re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Job Type: ContractPay: $300.00 - $700.00 per weekBenefits:<ul><li>Flexible schedule</li></ul>Application Question(s):<ul><li>How many hours per week are you available to work?</li><li>What types of legal proceedings do you have experience transcribing? (depositions, administrative proceedings, etc.)</li></ul>Work Location: Remote

Legal Transcriptionist (Federal Contracts - DOJ, EOIR, FTC, DHS - Phoenix, AZ)

QPS Holdings, LLC

<div><div><div>Do you want to be part of an organization that is making a difference in the lives of millions of people worldwide? If so, we want to hear from you! As a Part Time Assistant Research Coordinator, you will assist the research coordinator (CRC/CCRC) in conducting clinical trials. The research associate is responsible for collecting, processing, storing and handling clinical specimens (as needed), scheduling study subjects for study visits, and collecting, recording, and filing clinical research data.</div><div></div><div> 
QPS&rsquo; Story:</div><div>
Since its inception, QPS has been assisting pharmaceutical, biotechnology and medical device companies with their drug development efforts by providing a full range of services, including Early Phase Clinical and Phase II &ndash; IV Clinical Research services. The QPS location in Miami, Florida is a multi-specialty research center employing clinical research professionals, including board-certified physicians, in a 32,000 square foot space. To meet the needs of our clients, we strive to employ talented, caring and committed individuals who will work collaboratively towards achieving our mission of improving human health and the quality of life.</div><div></div><div> 
Team members enjoy challenging and rewarding work and are encouraged achieve their best. Underpinning the operation is a culture that values diversity, innovation, accountability, teamwork and a friendly atmosphere where performance is recognized and rewarded. We provide unique company benefits, training, and advancement opportunities. Most importantly, we value each of our team members as employees and as individuals.</div><div></div><div> 
If this sounds like your ideal work environment, then we would love to speak with you, so apply today!</div><div></div><div> 
Please visit our website (www.qps.com) for more information and to see all current openings.</div><div></div><div> 
The Job</div><ul><li>
Establish good rapport with potential study subjects</li><li>
Clinical data collection such as vital signs, ECG recording, subject height and weight, etc.</li><li>
Laboratory specimen collection and processing (as needed)</li><li>
Timely recordkeeping of completed study visits &amp; procedures in organization&rsquo;s Clinical Trial Management System</li><li>
Review and retrieve medical records</li></ul><div></div><div> 
Requirements</div><ul><li>
High School diploma or equivalent</li><li>
Minimum one (1) year experience as a Medical Assistant OR have background experience of at least one (1) year in an ancillary or allied health specialty</li><li>
Excellent communication skills.</li><li>
Exceptional telephone skills.</li><li>
A bilingual person in English and Spanish is preferred.</li><li>
Must be flexible to work evenings, weekends, and holidays as needed.</li></ul><div></div><div> 
Why You Should Apply</div><ul><li>
Great learning opportunities, especially for those new to the field. Our seasoned professionals are here to support and work with you to explore your learning potential and career goals.</li><li>
Bonuses and merit increases are a part of the QPS total rewards approach and are linked to individual, team and company performance.</li><li>
Solid Benefits package, including Company-matched 401(k), and Company-sponsored Group Life/AD&amp;D and Short and Long-term Disability Insurance</li></ul><div></div><div> 
QPS is an Equal Employment Opportunity/Affirmative Action Employer. In accordance with federal, state, and local laws, we recruit, hire, promote and evaluate all personnel without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, physical disability, protected veteran status, or any other characteristic protected by law. Job applicants and present employees are evaluated solely on ability, experience, and the requirements of the job. In addition, QPS, LLC is a federal contractor and desires priority referrals of protected veterans.</div></div></div>

Assistant Research Coordinator

Collectors

<div>Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We&rsquo;re always on the lookout for talented people to join our growing team. 
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. 
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. 
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. 
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. 
We&rsquo;re looking for a Customer Relations Supervisor to oversee the Customer Relations Center (CRC) in driving the operational strategy of the customer relations experience. The Customer Relations Supervisor will focus on enhancing the resolution of customer issues over the phone and by email, ensuring the CRC turnaround times are met within timelines of our service level agreements.
The Customer Care Supervisor must also be equipped to guide their team of Customer Relations Specialists by providing mentorship, training and direction. The right candidate will have a blend of experience across operations, customer service, and leading with a hands on approach and data-driven mindset.
You&rsquo;ll report to the PSA Sr. Customer Relations Manager and work in-office at our Plano, TX office.
Onsite requirement: This role requires you to be onsite in the office 5 days per week.
What You'll Do:<ul><li>
Help define and implement operational and customer relations representative team KPIs for delivery of timely resolution to customer support services issues.</li><li>
Maintain adequate staffing levels for the PSA Customer Relations Representative teams in the Plano, TX office to effectively handle customer cases and resolve issues in a timely manner.</li><li>
Implement and drive continuous improvement to Customer Relations Specialists&rsquo; training and onboarding.</li><li>
Partner with the Customer Relations Manager to collaborate in designing and delivering a seamless customer relations strategy supported by data, brand insights and technology, to deliver on a customer relations experience that is streamlined, optimized and personalized to the &lsquo;collector&rsquo; experience.</li><li>
Be accountable for driving customer resolution turnaround times in the Customer Request Center, and operationally ensuring the requests are maintained to our company service standard timelines.</li><li>
Assisting CRC team members with all queries</li><li>
Proficient in effectively defusing escalated customer calls/ emails and swiftly resolving issues through proactive follow-up</li><li>
Improving the CRC responses</li><li>
Creating policies and standard operating procedures (SOPs) for the CRC team</li><li>
Collaborating with I.T. to develop efficiency features to the CRC portal</li><li>
Aiding with Label Correction, Research and Quality Assurance review responses</li><li>
Tracking resolutions in a timely manner throughout Operations</li><li>
Collaborate closely with operations leadership to deliver actionable data insights, quality assurance trends, and customer feedback</li><li>
Assisting the Claims department with Damage Reviews and resolving issues over the phone and email</li></ul>
Who You Are:<ul><li>
6+ years of customer service related experience, with 2+ years supervising a customer service or call center team in a service-based business</li><li>
Bachelor&rsquo;s or Associate&rsquo;s degree or equivalent working experience highly preferred</li><li>
Proven track record of implementing process improvements and standard operating procedures (SOPs) to drive consistency, increased speed and quality of customer care delivery at scale.</li><li>
Demonstrated success supervising a team, with both a willingness and ability to drive influence and facilitate change.</li><li>
Proven supervisory abilities and skilled at making forward thinking decisions to motivate, and build effective teams to maximize performance and effect organizational change.</li><li>
Clear and professional oral and written communication skills in both positive or negative situations;</li><li>
Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things</li><li>
Experience with Salesforce or similar CRM; implementation experience is a plus.</li><li>
Familiarity with collectibles and the trading card hobby is a plus.</li><li>
Fluency in written and spoken Spanish is a plus</li></ul>
Physical Requirements:<ul><li>
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.</li><li>
Hand Use: Regular hand use for various tasks.</li><li>
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.</li><li>
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.</li><li>
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.</li><li>
Sitting or Standing: Ability to sit or stand for extended periods of time.</li></ul>
Salary Range: The salary range for this position is $67,535 - $79,453. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us:<ul><li>
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision</li><li>
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits</li><li>
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals</li><li>
Vacation: All salaried employees are eligible for flexible time-off</li><li>
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays</li><li>
Employee Discounts: Employees receive discounts on select grading services for approved submissions</li><li>
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs</li><li>
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities</li></ul>
Candidates must be authorized to work in the United States. 
Collectors uses e-Verify to validate your ability to work legally in the United States. 
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. 
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. 
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. 
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. 
If you are based in California, you can read information for California residents here.</div>

Supervisor, Customer Relations

Elevate Clinical Research

<div>About Company:
Elevate Clinical Research is a mission‑driven organization expanding access to high‑quality clinical trials across Texas, Louisiana, Illinois, Maryland, Kansas, and growing. We exist to bring research closer to the communities that need it most, delivering compassionate patient care, operational excellence, and trustworthy data that advances medicine.
At Elevate, your work has real impact. Every role contributes directly to improving health outcomes and bringing new therapies to life. We hire people who care deeply about patients, believe in doing things the right way, and want to grow with a company that&rsquo;s expanding nationwide.
What We Value<ul><li>
Patients first in every decision and interaction</li><li>
Access, equity, and bringing research to underserved communities</li><li>
High‑quality, compliant, reliable study execution</li><li>
Purpose‑driven growth and opportunities for advancement</li><li>
Supportive teams who communicate, collaborate, and care</li></ul>
Why People Join Us<ul><li>
A mission that matters</li><li>
Clear, structured onboarding</li><li>
Leadership that listens and supports</li><li>
Career growth as we expand into new states</li><li>
A culture built on integrity, teamwork, and accountability</li></ul>
Join Elevate and help build a patient‑centered research network that&rsquo;s changing what clinical trials can look like for communities across the country.
About the Role:
The Clinical Research Coordinator (CRC) plays a pivotal role in the successful execution and management of clinical trials within healthcare settings. This position is responsible for coordinating all aspects of clinical research studies, ensuring compliance with regulatory requirements and institutional policies. The CRC serves as a liaison between investigators, study sponsors, and participants, facilitating effective communication and smooth study progression. By meticulously managing patient recruitment, data collection, and study documentation, the CRC ensures the integrity and quality of clinical research data. Ultimately, this role contributes to advancing medical knowledge and improving patient care through the rigorous conduct of clinical research.
Minimum Qualifications:<ul><li>
Bachelor&rsquo;s degree in a health-related field such as Nursing, Life Sciences, or Public Health.</li><li>
At least 2 years of experience coordinating clinical research studies or trials.</li><li>
Comprehensive knowledge of clinical trial processes, regulatory requirements, and ethical standards.</li><li>
Familiarity with clinical research documentation, including informed consent forms and case report forms.</li><li>
Strong organizational skills and attention to detail to manage multiple study activities simultaneously.</li></ul>
Preferred Qualifications:<ul><li>
Certification as a Clinical Research Coordinator (e.g., ACRP-CRC or SOCRA).</li><li>
Experience working with electronic data capture (EDC) systems and clinical trial management systems (CTMS).</li><li>
Advanced knowledge of FDA regulations and Institutional Review Board (IRB) processes.</li><li>
Previous experience in patient recruitment and retention strategies for clinical studies.</li><li>
Master&rsquo;s degree in Clinical Research, Public Health, or a related discipline.</li></ul>
Responsibilities:<ul><li>
Coordinate and oversee the daily operations of clinical trials, including patient recruitment, informed consent, and scheduling study visits.</li><li>
Ensure compliance with all regulatory requirements, institutional policies, and Good Clinical Practice (GCP) guidelines throughout the study lifecycle.</li><li>
Maintain accurate and up-to-date regulatory documents, case report forms, and study databases to support data integrity and audit readiness.</li><li>
Monitor study progress and patient safety by conducting regular assessments and reporting adverse events to the appropriate parties.</li><li>
Collaborate with investigators, sponsors, and multidisciplinary teams to facilitate effective communication and resolve study-related issues promptly.</li></ul>
Skills:
The required skills such as clinical trials coordination, regulatory document management, and patient recruitment are essential for ensuring that studies are conducted efficiently and ethically. Clinical monitoring and trial management skills enable the coordinator to oversee study progress and maintain compliance with protocols and regulations. Proficiency in clinical research and clinical practice allows the coordinator to understand medical terminology and patient care considerations, facilitating effective communication with healthcare providers and participants. Preferred skills like experience with electronic data systems and advanced regulatory knowledge enhance the ability to manage complex data and navigate regulatory landscapes. Together, these skills support the daily responsibilities of maintaining study integrity, safeguarding participant safety, and contributing to the advancement of healthcare research.</div>

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