Nestlé

<div>
 <strong>
  Nespresso Customer Support Associate
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.
 <br/>
 <br/>
 As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.
 <br/>
 <br/>
 <strong>
  A Day in the Life&hellip;
  <br/>
  <br/>
 </strong>
 <strong>
  Customer Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.
  </li>
  <li>
   Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.
  </li>
  <li>
   Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.
  </li>
  <li>
   Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Coffee Experience &amp; Expertise:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.
  </li>
  <li>
   Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.
  </li>
  <li>
   Inspire and guide customers in exploring personalized coffee options.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sales Techniques:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.
  </li>
  <li>
   Skillfully navigate challenging conversations, offering valuable solutions and options.
  </li>
  <li>
   Identify customer needs and promote new products, enhancing the overall brand experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Excellence:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure compliance with quality and business standards in all interactions.
  </li>
  <li>
   Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.
  </li>
  <li>
   Maintain data integrity and provide back-office support as needed, aligning with compliance policies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Are You a Fit?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.
  </li>
  <li>
   Proven customer service and sales expertise in B2C and/or B2B environments.
  </li>
  <li>
   Strong interpersonal and communication skills, both verbal and written, in English.
  </li>
  <li>
   Ability to multitask, prioritize effectively, and adapt to new digital trends.
  </li>
  <li>
   Attention to details and a passion for learning new skills and tools.
  </li>
 </ul>
</div>


CRC Coffee Associate

<div><p><b>Nespresso Customer Support Associate<br>
</b><br>
</p><p><b>Position Summary</b></p><p>
Join a world leader in the food and beverage industry, where our passion for enhancing quality of life drives everything we do. In our collaborative environment, we are committed to fostering a healthier future for our consumers and communities.</p><p>
As a Contact Center Associate, you will engage with consumers through various channels, including inbound and outbound calls, emails, WhatsApp, live chat, and social media. Your role is pivotal in delivering exceptional customer experiences.</p><p><b>
A Day in the Life&hellip;</b></p><p><b>
Customer Experience:</b></p><ul><li>
Provide outstanding service through effective communication across voice and digital platforms, promptly addressing customer needs.</li><li>
Achieve high customer satisfaction by personalizing interactions and applying our brand&rsquo;s tone at every touchpoint.</li><li>
Resolve inquiries and complaints with empathy and professionalism, ensuring a positive impact on the customer journey.</li><li>
Utilize active listening skills to identify trends and behaviors, offering relevant solutions and fostering meaningful conversations.</li></ul><p><b>
Coffee Experience &amp; Expertise:</b></p><ul><li>
Act as a brand ambassador with in-depth knowledge of our products and sustainability commitments.</li><li>
Continuously enhance your expertise in coffee, products, and services to tailor experiences for customers.</li><li>
Inspire and guide customers in exploring personalized coffee options.</li></ul><p><b>
Sales Techniques:</b></p><ul><li>
Leverage sales skills to create opportunities for customer retention and upselling through genuine engagement.</li><li>
Skillfully navigate challenging conversations, offering valuable solutions and options.</li><li>
Identify customer needs and promote new products, enhancing the overall brand experience.</li></ul><p><b>
Operational Excellence:</b></p><ul><li>
Ensure compliance with quality and business standards in all interactions.</li><li>
Contribute to continuous improvement initiatives, enhancing customer journey and lifecycle.</li><li>
Maintain data integrity and provide back-office support as needed, aligning with compliance policies.</li></ul><p><b>
Are You a Fit?</b></p><ul><li>
Bachelor&rsquo;s degree in marketing, business studies, communications, or related fields.</li><li>
Proven customer service and sales expertise in B2C and/or B2B environments.</li><li>
Strong interpersonal and communication skills, both verbal and written, in English.</li><li>
Ability to multitask, prioritize effectively, and adapt to new digital trends.</li><li>
Attention to details and a passion for learning new skills and tools.</li></ul></div>

Mass General Brigham

<div>Site: The General Hospital Corporation<br>
<p></p><br>
<p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.<br>
</p><p></p><br>
<br>
<p><b>Job Summary
</b></p>Work as a Clinical Research Coordinator I (CRC I) in the MGB AMC Pediatric Neurotherapeutics and Psychopharmacology Clinical and Research Program under the supervision of the Program Director, Program Associate Director, Director of the Bressler Program for Autism Spectrum Disorder and Director of Pediatric Depression Research.
<br>
<br>
In this presently hybrid role working within clinical and research settings, the coordinator will contribute to a range of research studies focused on understanding, predicting, diagnosing and treating mental health disorders in children. The CRC's main responsibilities will include investigations into the pharmaceutical and nutraceutical treatment of depression. The CRC will also assist with other projects researching emotional dysregulation, mood disorders, autism, and ADHD.
<br>
<br>
The incumbent must be self-motivated, mature, and responsible with excellent organizational, as well as oral and written communication skills. Previous experience working in clinical trials is valued but not required. Must have excellent attention to detail. Must be able to work independently in a dynamic environment, juggle and prioritize multiple tasks, feel comfortable working with clinical and non-clinical study populations, and seek assistance when appropriate. Must be able to take the initiative to solve problems. Will be expected to communicate with the hospital's Institutional Review Board (IRB) in the submission and updating of protocols and continuing reviews of active studies.<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Qualifications
</b></p></div></div></div></div></div></div></div><ul><li>Collect &amp; organize patient data
</li><li>Maintain records and databases
</li><li>Use software programs to generate graphs, reports and slide sets
</li><li>Manage the recruitment of patients for research trials
</li><li>Obtain patient study data from medical records, physicians, etc.
</li><li>Verify accuracy of study forms
</li><li>Update study forms per protocol
</li><li>Document patient visits and procedures
</li><li>Maintain regulatory binders according to current QA/QC procedures
</li><li>Interview study subjects
</li><li>Administer and score questionnaires
</li><li>Provide basic explanation of study and in some cases obtain informed consent from subjects
</li><li>Perform study procedures, which may include phlebotomy, running MRI scans, and PET scans
</li><li>Assist with study regulatory submissions
</li><li>Draft consent forms and protocols
</li><li>Verify subject inclusion/exclusion criteria
</li><li>Assist with manuscript writing and submission
</li><li>Perform administrative support duties as required
</li>Perform other duties as assigned<br>
<li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Additional Job Details (if applicable)<br>
</b></p></div></div></div></div></div></div></div><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type
</b></p></div></div></div></div></div></div></div>Hybrid<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Work Location
</b></p></div></div></div></div></div></div></div>55 Fruit Street<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Scheduled Weekly Hours
</b></p></div></div></div></div></div></div></div>40<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Employee Type
</b></p></div></div></div></div></div></div></div>Regular<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Work Shift
</b></p></div></div></div></div></div></div></div>Day (United States of America)<br>
<p></p><br>
<br>
<p><b>Pay Range
</b></p>$19.76 - $28.44/Hourly<br>
<p></p><br>
<p><b>Grade
</b></p>5<br>
<p></p><br>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>EEO Statement:
</b></p></div></div></div></div></div></div></div>1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<br>
<p></p><br>
<h2 class="jobSectionHeader"><b>Mass General Brigham Competency Framework
</b></h2><div><div><p>At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Clinical Research Coordinator I

American Vision Partners

<div>Company Intro:
<div>
At <b>American Vision Partners (AVP)</b>, we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&amp;M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation&rsquo;s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas &ndash; including 25 ambulatory surgical centers.<br>
<br>
At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!</div>
Overview:
<div>
As a Junior Clinical Research Coordinator, you are responsible for assisting with the management and coordination of all aspects of conducting clinical trials within s RII, surgery centers, both clinically and administrative/regulatory.</div>
Responsibilities:
<ul><li>Acts as a representative of clinical research and as liaison between investigators, other study staff, primary care providers, IRB and sponsor.</li><li>
Screens, consents, enrolls and follows study subjects ensuring protocol compliance and close monitoring while subjects are on study utilizing Research Nurses&rsquo; oversight for help with clinical decision making.</li><li>
Responsible for all data and source documentation, and adverse experience reporting</li><li>
Responsible for following departmental policies</li><li>
Responsible and for assuring proper billing for research subjects. Assures that charges for tests and treatments are appropriately communicated and processed.</li><li>
Assists as needed in preparing study for submission to IRB and ensures all regulatory documents are completed.</li><li>
Attends study-related meetings as appropriate.</li><li>
Travels between RCA research offices as needed for patient and business needs.</li><li>
Develops screening/enrollment/follow up mechanisms.</li><li>
Ensure adherence to protocol requirements.</li><li>
Schedules and performs patient procedures, assessments, evaluations and testing as required by the protocol, including but not limited to blood sample collection, processing and shipping, ECG, vital signs, etc., as applicable.</li><li>
Organizational maintenance of all aspects of the trial, including but not limited to timeliness in completing CRFs, reporting adverse events, managing caseload and study files.</li><li>
Responsible for quality data entry into sponsor&rsquo;s database (electronic data capture systems or paper CRFs) and query resolution.</li><li>
Ensures proper study drug administration, compliance and accountability, including receipt and , storage and dispensing.</li><li>
Ensures patient safety and ensures coordination of patient care as needed.</li><li>
Assists with maintenance of regulatory documents, IRB reporting and submissions of amendments, renewals, etc.</li><li>
Assists with study initiation visits, monitoring visits, closeout visits and audit visit, ensuring all study documentation and study issues are addressed.</li><li>
Communicates regularly with the Manager of Clinical Research at RII and Principal Investigators about study related issues.</li><li>
Ensures compliance with department standards and all federal regulations and international guidelines of good clinical practice.</li><li>
Maintain job related certifications (IATA, Human subjects, subjects&rsquo; protection training, GCP, and protocol specific required training).</li><li>
Active in acquiring professional growth by obtaining CRC certification when eligible and joining a professional association such as SOCRA or ACRP.</li><li>
Performs other duties and responsibilities as required.</li><li>
Promotes a positive work environment and works to be an integral member of the team</li><li>
Encourage a team-oriented environment supporting the AVP Mission, Vision and Core Values.</li><li>
Participate in on-going training and continuing education.</li><li>
Show respect and deal appropriately with co-workers, patients, and visitors.</li><li>
Perform any and all duties assigned.</li></ul>
Qualifications:
<ul><li>Associate or Bachelor&rsquo;s Degree or working toward one</li><li>
Clinical experience in Retina or other optical care</li><li>
Prior research experience</li><li>
Current IATA, Human Subjects&rsquo; protection training or GCP training highly desirable<ul><li>
Certificates, Licenses, Registrations:</li></ul></li><li>
Specialty certification such as CCRC preferred</li></ul>
Benefits &amp; Perks:
<div>
Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!</div></div>

Jr. Clinical Research Coordinator

<div>Site: The General Hospital Corporation<br>
<p></p><br>
<p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.<br>
</p><p></p><br>
<br>
<p><b>Job Summary
</b></p>The Clinical Research Coordinator I (CRC I) will work within the MGB AMC Pediatric Neurotherapeutics and Psychopharmacology Clinical and Research Program under the supervision of Program Associate Director/ Director of the Bressler Program for Autism Spectrum Disorder and Medical Director of the Bressler Program for Autism Spectrum Disorder.
<br>
<br>
In this presently hybrid role working in research and clinical settings, the coordinator will contribute to a range of research studies focused on understanding, predicting, and diagnosing mental health disorders in children. Projects include investigations into the pharmacological treatment and neuroimaging of autism spectrum disorder, ADHD and related comorbidities.
<br>
<br>
The incumbent must be self-motivated, mature, and responsible with excellent organizational, as well as oral and written communication skills. Must have excellent attention to detail and take initiative to solve problems. Must be able to work independently in a dynamic environment, juggle and prioritize multiple tasks, feel comfortable working with clinical and non-clinical study populations, and seek assistance when appropriate. Will be expected to communicate with the hospital Institutional Review Board (IRB) in the submission and updating of protocols and continuing reviews of active studies.<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Qualifications
</b></p></div></div></div></div></div></div></div><ul><li>Collect &amp; organize patient data
</li><li>Maintain records and databases
</li><li>Use software programs to generate graphs, reports and slide sets
</li><li>Manage the recruitment of patients for research trials
</li><li>Obtain patient study data from medical records, physicians, etc.
</li><li>Verify accuracy of study forms
</li><li>Update study forms per protocol
</li><li>Document patient visits and procedures
</li><li>Maintain regulatory binders according to current QA/QC procedures
</li><li>Interview study subjects
</li><li>Administer and score questionnaires
</li><li>Provide basic explanation of study and in some cases obtain informed consent from subjects
</li><li>Perform study procedures, which may include phlebotomy, running MRI scans, and PET scans
</li><li>Assist with study regulatory submissions
</li><li>Draft consent forms and protocols
</li><li>Verify subject inclusion/exclusion criteria
</li><li>Assist with manuscript writing and submission
</li><li>Perform administrative support duties as required
</li>Perform other duties as assigned<br>
<li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Additional Job Details (if applicable)<br>
</b></p></div></div></div></div></div></div></div><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type
</b></p></div></div></div></div></div></div></div>Hybrid<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Work Location
</b></p></div></div></div></div></div></div></div>55 Fruit Street<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Scheduled Weekly Hours
</b></p></div></div></div></div></div></div></div>40<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Employee Type
</b></p></div></div></div></div></div></div></div>Regular<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>Work Shift
</b></p></div></div></div></div></div></div></div>Day (United States of America)<br>
<p></p><br>
<br>
<p><b>Pay Range
</b></p>$19.76 - $28.44/Hourly<br>
<p></p><br>
<p><b>Grade
</b></p>5<br>
<p></p><br>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<br>
<p></p><br>
<div><div><div><div><div><div><div><p><b>EEO Statement:
</b></p></div></div></div></div></div></div></div>1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<br>
<p></p><br>
<h2 class="jobSectionHeader"><b>Mass General Brigham Competency Framework
</b></h2><div><div><p>At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Clinical Research Coordinator

VCU Health System

<div>The Clinical Research Coordinator II is responsible for all aspects of conducting Phase I, II, III, and IV clinical trials for children, adult, and/or geriatric patients within internationally accepted standards of knowledge and understanding of the clinical research process and related regulations. The position duties include administrative and clinical study initiation processes, enrollment of patients, data collection, managing study patient follow-up, coordination of monitoring visits, and other administrative duties. The CRC II will also be a resource on general and VCU Health/VCU-specific clinical research processes for junior clinical research staff as well as University and health system staff.<p></p><p><b>
Essential Job functions</b></p><p></p><p>
Performance Expectation: Exhibit advanced competencies required to conduct clinical research<br>
Maintains an intermediate knowledge and understanding of the research process and related regulations;<br>
Maintains CCRC certification;<br>
Maintains membership in one (1) professional organization or hospital committee or high-profile activity;<br>
Maintains an intermediate level of knowledge including anatomy, disease process, medical terminology, tests and procedures relating to area of responsibility;<br>
Receives a minimum of 24 contact hours per year related to clinical research or job-related discipline documented by certificates of continuing education credits;<br>
Exhibits a high skill level of Microsoft Office and enrolls in classes as needed to achieve this level;<br>
Exhibits a high level of proficiency in the Clinical Trial Management System or other electronic database/management system per VCU Health/VCU requirements;<br>
Develops a system for organizing, planning and controlling work-flow as related to specific activities with meticulous attention to detail and ordering of priorities; and<br>
Proven to function independently and proficiently as defined in the position essential functions with minimal supervision.</p><p></p><p>
Performance Expectation: Initiates studies<br>
Coordinates and facilitates site qualification visits;<br>
Assists in evaluation of all potential clinical research studies;<br>
Exhibits a working knowledge of the protocol, including background, rationale and description of investigational drug/device;<br>
Understands inclusion/exclusion criteria;<br>
Understands visits, tests, procedures and concomitant medications per protocol;<br>
Knowledgeable and confident to perform informed consent process including multiple consenting when appropriate;<br>
Maintains communication with sponsor representatives, including acquisition of case report forms, device and/or drug stock, study tools and related documents;<br>
Maintains current inventory logs;<br>
Identifies study specific tests and procedure protocols, contacts appropriate departments and facilitates required training, certification and validation;<br>
Coordinates and facilitates site initiation visits;<br>
Assesses protocol requirements for patient care and provides necessary instruction;<br>
Collaborates with principal investigator to identify standard of care vs. nonstandard of care visits, hospitalizations, tests and procedures;<br>
Assembles, updates and maintains study packets, including consent, inclusion/exclusion check list, sponsor contact information and other related information;<br>
Prepares and distributes study specific flyers for ancillary staff and departments;<br>
Coordinates in-service/training/proctoring for physicians, departments and appropriate staff with supervision; and<br>
Ensures accurate progress of the protocol from planning to closure.<br>
<br>
Performance Expectation: Enrolls patients<br>
Diligently screens for patients in appropriate departments and participating physician offices;<br>
Completes and submits screening forms;<br>
Enters screen failures in the Clinical Trial Management System or other electronic database/management system per VCU Health/VCU requirements;<br>
Maintains contact with principal investigators and sub-investigators to promote study and encourage patient enrollment;<br>
Available and prepared for patient enrollment;<br>
Promotes protocol compliance by being in clinic/physician&rsquo;s office/lab/OR when the subject is seen or leaves guidelines for investigator or sub-investigator to follow;<br>
Notifies and schedules sponsor clinicians, engineers and/or proctors for cases as necessary;<br>
Orders all protocol required labs, tests, procedures and medications accurately and according to VCU Health/VCU and area of responsibility SOPs;<br>
Manages studies prospectively to prevent protocol deviations;<br>
Enters patient enrollments and completes check list in the Clinical Trial Management System or other electronic database/management system per VCU Health/VCU requirements;<br>
Communicates regularly with PI, research nurse, and RCII team to ensure smooth and accurate enrollments; and<br>
Maintains screening and enrollment logs and provides to sponsor within established timeframe.</p><p></p><p>
Performance Expectation: Collects data<br>
Knowledgeable of both electronic and paper case report forms and procedures for completion and correction;<br>
Ensures all study documentation is accurately maintained, utilizing sponsor source documents or develops source documents as necessary;<br>
Completes case report forms at time of enrollment and at follow-up visits with appropriate source documentation;<br>
Returns case report forms to study sponsor in a timely manner;<br>
Responds to data clarification requests adequately and in a timely manner;<br>
Maintains a log of outstanding queries;<br>
Maintains confidentiality of Protected Health Information (PHI) and keeps all records secure;<br>
Requests charts and office notes from referring physicians and investigators to retrieve/capture data;<br>
Obtains all required signatures in a timely manner; and<br>
Processes, stores, and ships biospecimens according to local and study specific requirements.</p><p></p><p>
Performance Expectation: Manages study patient follow-up<br>
Follows study patient both in-patient and out-patient throughout course of study;<br>
Meets the timetable for protocol procedures and follow-up schedule;<br>
Ensures patient is scheduled for follow-up appointments;<br>
Orders all protocol required follow-up labs, tests, procedures and medications accurately and according to area of responsibility SOPs;<br>
Is present for all follow-up appointments when possible;<br>
Collects appropriate data during follow-up visit utilizing acceptable source documentation;<br>
Enters patient follow-up visits and completes check list in the Clinical Trial Management System or other electronic database/management system per VCU Health/VCU requirements;<br>
Monitors for adverse events, including daily review of study patient hospitalizations;<br>
Informs patients of changes in protocol and adverse events; re-consents patients as required;<br>
Makes every attempt to locate patient for follow-up and documents activity appropriately; and<br>
Collaborates with attending physician and principal investigator to report serious adverse events to study sponsor and regulatory personnel within mandated timeframe.</p><p></p><p>
Performance Expectation: Manages monitoring visits<br>
Coordinates and schedules monitoring and study close-out visits;<br>
Schedules conference room, principal investigator, regulatory personnel, pharmacist and other staff in advance for sponsor visit;<br>
Ensures all data is entered on case report forms;<br>
Provides source documentation for all data;<br>
Maintains organized, complete study charts, including legible, accurate research notes;<br>
Requests and has available all medical records related to study patient; and<br>
Is available to monitor for clarification and corrections as needed.</p><p></p><p>
Performance Expectation: Communication and Problem-Solving<br>
Effectively shares and educates university and health system staff regarding the process for management of the segregation and routing of charges related to the treatment of patients enrolled in clinical trials;<br>
Independently identifies barriers to the segregation process and utilizes appropriate resources to resolve problems and remove barriers;<br>
Communicates in a timely professional manner with investigators, research staff, colleagues, and university and health system departments;<br>
Answers pages, phone messages and e-mails in a timely manner documenting communication as necessary;<br>
Takes the necessary initiative and collaborates with the interdisciplinary team members;<br>
Coordinates with research study staff and health system departments to identify and interact efficiently to maximize use of health system resources; and<br>
Capable of anticipating obstacles and proactively developing solutions to achieve identified goals.</p><p></p><p>
Performance Expectation: Additional Responsibilities<br>
Attends research meetings (e.g., staff, Scientific Review, Protocol Review. etc.);<br>
Assists in preparing agenda(s) for research meetings;<br>
Participates in continual learning, Performance Improvement (PI) projects and JCAHO Readiness;<br>
Functions within the guidelines of VCU Health, VCU, HIPAA, OSHA, JCAHO, federal, state and other regulatory agencies including OPRR, GCP and FDA guidelines;<br>
Participates in VCU Health/VCU quality assurance programs;<br>
Acts as liaison and &quot;Good Will Ambassador&quot; between research department, physician practices, hospital and staff;<br>
Assists in training new CRCs;<br>
Ensures all regulatory documents and correspondence are submitted to regulatory personnel in a timely manner;<br>
Meets department screening and accrual goals;<br>
Assists in recruiting and interviewing potential candidates for research positions;<br>
Assists in planning and design of new forms/flowsheets to be used in research activities;<br>
Performs other duties as assigned and/or participates in special projects in order to support the mission of clinical research at VCU Health;<br>
Provides assistance to team members as needed/requested;<br>
Accepts alternate assignments, as required, graciously; and<br>
Completes one (1) special project a year or presentation per year that impact clinical research at VCU Health/VCU.</p><p></p><p>
Patient Population: N/A<br>
<br>
<b>Employment Qualifications</b></p><p></p><p>
Required Education:</p><p>
Bachelor&rsquo;s degree in Health-related Field
</p><p></p><p>Licensure/Certification Required: None</p><p></p><p>
Licensure/Certification Preferred:</p><p>
Clinical Certification, and maintenance, of one of the following:</p><ul><li>
Certified Medical Assistant</li><li>
Certified Nursing Assistant
</li><li>Emergency Medical Technician</li><li>
Paramedic
</li><li>Or equivalent level of certification</li></ul><p><br>
</p><p>Basic Life Support (BLS) training for Healthcare Professionals</p><p></p><p>
Experience Required:<br>
Minimum of two (2) years of clinical research experience</p><p></p><p>
Experience Preferred:<br>
Three (3) years of work experience in clinical research;<br>
Five (5) years of work experience in disease/discipline;<br>
Significant previous patient records review and abstraction experience;<br>
Five (5) years of work experience in a team environment; and<br>
Experience training research staff.</p><p></p><p>
Cultural Responsiveness:
<br>
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.<br>
<br>
<b>Working Conditions</b></p><p></p><p>
Periods of high stress and fluctuating workloads may occur.<br>
General office environment.<br>
Prolonged periods of working alone.</p><p></p><p><b>
Physical Requirements</b></p><p></p><p>
Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Balance, Bending<br>
Work Position: Sitting, Walking, Standing</p><p><br>
Additional Physical Requirements/ Hazards</p><p></p><p>
Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity<br>
Hazards: none</p><p></p><p>
Mental/Sensory: Reasoning, Problem solving, Speak clearly, Reading, Logical Thinking<br>
Emotional: Steady pace, Able to handle multiple priorities</p><p></p><p>
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.</p></div>

Clinical Research Coordinator III

Wavelength International

Job Title <p>E.D. CMO - Armidale Hospital (Locum)</p> Job Details <ul><li><b>Dates</b>: Thursday, 30 October 2025 1 day block</li><li><b>Shift Times</b>: 1200 - 0030</li><li><b>Accommodation</b>: Provided & booked by hospital</li><li><b>Travel</b>: Up to $800 CAP reimbursed</li></ul> Credentials Required <ul><li>NSW Health paperwork (LHD Specific)</li><li>NSW Health mandatory online training modules</li><li>Proof of immunisations/vaccinations</li><li>CRC</li><li>NSW WWCC</li><li>Medicare Provider number</li></ul> Contact <p>Critical Care Team - Email: <b></b> - Quote job reference number 88742.</p>

ED - CMO - Armidale Hospital 88742

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ED - CMO - Armidale Hospital 88742