credentialing analyst

Redwood Orthopaedic Surgery Associates, AMC

<p>Part-Time Administrative Assistant (20 Hours per Week)</p><p>Position Summary</p><p>The Part-Time Administrative Assistant (20 hours per week) provides administrative, operational, and marketing support to ensure the efficient day-to-day functioning of the practice. This position assists with credentialing, human resources administration, accounts payable, marketing initiatives, and general office operations while maintaining a high level of organization, accuracy, and professionalism.</p><p>Essential Duties and Responsibilities</p><p>Credentialing &amp; Provider Support</p><ul><li>Assist with provider credentialing and payer contracting follow-up.</li><li>Maintain and update provider information in CAQH.</li><li>Track credentialing and contracting deadlines and documentation.</li></ul><p>Human Resources Support</p><ul><li>Assist with ADP HR maintenance and employee record updates.</li><li>Coordinate and assign required employee compliance and training modules.</li><li>Support HR administrative functions as assigned.</li></ul><p>Accounting &amp; Financial Support</p><ul><li>Process accounts payable by paying vendor invoices in a timely manner.</li><li>Enter invoices and financial data into QuickBooks Online (QBO).</li><li>Assist with financial record organization and invoice processing as assigned.</li></ul><p>Administrative Support</p><ul><li>Open and distribute incoming mail.</li><li>Scan, organize, and electronically file documents.</li><li>Maintain organized electronic and paper filing systems.</li><li>Provide general administrative support to leadership as needed.</li></ul><p>Marketing Support</p><ul><li>Assist with marketing coordination and execution.</li><li>Maintain the practice marketing calendar in collaboration with the Clinical Manager.</li><li>Assist with social media content, newsletters, and marketing communications as assigned.</li><li>Coordinate marketing events and community outreach logistics.</li></ul><p>Staff Engagement &amp; Meeting Support</p><ul><li>Coordinate staff appreciation events, birthdays, celebrations, and employee recognition programs.</li><li>Record and distribute meeting minutes for staff and leadership meetings.</li><li>Assist with planning internal meetings and special events.</li></ul><p>Qualifications</p><ul><li>Excellent organizational and time management skills.</li><li>Strong attention to detail and ability to manage multiple priorities.</li><li>Proficient with Microsoft Office and Google Workspace.</li><li>Experience with QuickBooks Online (QBO) preferred.</li><li>Experience with ADP HR systems preferred.</li><li>Experience with healthcare credentialing and CAQH preferred.</li><li>Strong written and verbal communication skills.</li><li>Ability to maintain confidentiality and exercise professionalism at all times.</li></ul><p>Pay: $25.99 - $31.30 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: Hybrid remote in Santa Rosa, CA 95403</p>

Administrative Assistant

JJ EC, Inc.

<p><strong>Data Analyst (Part-Time)</strong><br /><br /><strong>Company:</strong> <strong>JJ EC, Inc.</strong><br /><strong>Location:</strong> <strong>El Monte, California, United States</strong><br /><strong>Employment Type:</strong> <strong>Part-Time</strong><br /><strong>Salary:</strong> <strong>$35 - $50 USD per hour</strong><br /><br /><strong>Job Overview</strong><br />JJ EC, Inc. is seeking a meticulous and insightful Data Analyst to join our team on a part-time basis. The successful candidate will be responsible for interpreting complex data, identifying key trends, and generating reports that provide actionable insights to support our strategic business objectives. This role is fundamental to our organisation's success, helping us to make informed, data-driven decisions by transforming raw data into valuable business intelligence. You will collaborate with various departments to understand their analytical needs and deliver clear, comprehensive findings.<br /><br /><strong>Responsibilities</strong><br />• Acquire and maintain data from primary and secondary sources, ensuring the integrity of our databases and data systems.<br />• Interpret data and analyse results using advanced statistical techniques to provide ongoing business reports.<br />• Identify, analyse, and interpret trends or patterns within complex data sets to support decision-making processes.<br />• Filter and clean data by reviewing reports and performance indicators to locate and resolve discrepancies.<br />• Work closely with management and department heads to understand and prioritise business and information needs.<br />• Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality.<br />• Prepare and present clear, concise reports and visualisations for management, highlighting trends, patterns, and predictions.<br /><br /><strong>Qualifications</strong><br />• Proven professional experience as a Data Analyst or Business Data Analyst.<br />• Strong technical knowledge of data models, database design development, data mining, and segmentation techniques.<br />• High proficiency in SQL and experience with reporting packages (e.g., Business Objects) and databases.<br />• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with exceptional attention to detail and accuracy.<br />• Adept at creating queries, writing reports, and presenting complex findings in an accessible manner.<br />• A Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field is highly preferred.<br />• Experience with data visualisation tools (e.g., Tableau, Power BI) and statistical software (e.g., Python, R) would be a significant advantage.</p>

Data Analytics

Department of Insurance

<div><p>Job Posting: Analyst I</p>
<div>
<div></div><div><div><p>Department of Insurance</p>
</div><div><div><div>JC-526727</div><ul><li></li></ul><div>Analyst I
<br>
ANALYST I
</div></div><p>$3,861.00 - $6,276.00 per Month
<br>
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.</p>
<p><b>Final Filing Date: </b><b>8/20/2026</b></p>
</div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b>Job Description and Duties</b></h3>
<p></p><p>Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Analyst I to performs analytical and administrative duties for the Legal Division and staff that includes Assistant Chief Counsels for the Legal Bureaus and human resources administrative matters</p>
<p>If this is you, then CDI may be the employer for you!</p>
Under the general direction of the Legal Branch&rsquo;s Deputy General Counsel, the Analyst I coordinates clerical and technical support with the legal support team and other departmental offices as it relates to Legal branch work and administration (including but not limited to budgeting and contract administration), and special projects. The incumbent assists legal staff on various matters; prepares complex correspondence; in relation to litigation and administrative matters, develops creative solutions, provides recommendations, develops procedures, and implements them; prepares statistical reports; processes orders, prepares and serves pleadings, subpoenas, petitions, and notices of hearing; plans, implements, and conducts training. With diplomacy, the incumbent responds to written and verbal communications from respondents, attorneys, and the public regarding the status of their cases and on basic procedural matters.<br>
<br>
<br>
<p>Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (www.calhr.ca.gov).
<br>
<br>
New to state service? Learn how to apply here.</p>
<p>Please, take two minutes to check us out or provide your feedback.</p>
<p>You will find additional information about the job in the <b>Duty Statement</b>.</p>
</div><p></p><div><h3 class="jobSectionHeader"><b>Working Conditions</b></h3>
<p></p><ul><li>Work in high-rise office building</li>
<li>Occasional travel will be required within and/or outside the state of California via private or public transportation (i.e., automobile, airplane, etc.). Travel may include overnight stay.</li>
<li>Ability to sit for a long period of time while using a computer, reviewing documents, and attending virtual meetings.</li>
<li>Eligible for telework in accordance with CDIs Telework policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.</li></ul></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Position Details</b></h3>
<div><div><div><b>Job Code #:</b>
</div><div>JC-526727
</div></div><div><div><b>Position #(s):</b>
</div><div><div>413-139-5157-001</div>
</div></div><div><div><div><b>Working Title:</b>
</div><div><b>Analyst I</b>
</div></div></div><div><div><b>Classification:</b>
</div><div>ANALYST I
<div>$3,861.00 - $4,839.00 A</div>
<div>$4,181.00 - $5,233.00 B</div>
<div>$5,014.00 - $6,276.00 C</div>
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b>
</div><div>1
</div></div><div><div><b>Work Location:</b>
</div><div>United States
</div></div><div><div><b>Telework:</b>
</div><div>Hybrid
</div></div><div><div><b>Job Type:</b>
</div><div>Permanent, Full Time
</div></div></div></div><div><h3 class="jobSectionHeader"><b>Department Information</b></h3>
<div><div>The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state&rsquo;s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.</div><br>
<div></div><div>Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.
<br>
<br>
<b>LEGAL BRANCH</b>
<br>
<b>LEGAL DIVISION OFFICE<br>
</b><br>
<br>
</div><div><div>This position is available to be headquartered in Oakland or Sacramento.</div>
</div></div><div></div><div>Department Website: http://www.insurance.ca.gov
</div></div><div></div><div><div><h3 class="jobSectionHeader"><b>Special Requirements</b></h3>
<div></div><div><div>Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.</div><br>
<div></div><ul><li>Exam list eligibility - refer to exam link below.</li>
<li>Transfer eligibility, if applicable, for current/former civil service employees</li>
<li>Statement of Qualifications</li>
<li>Resume</li>
</ul></div></div><div><h3 class="jobSectionHeader"><b>Application Instructions</b></h3>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.</p>
Final Filing Date: 8/20/2026
<p>Who May Apply</p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p>How To Apply</p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<br>
<div><p>Address for Mailing Application Packages</p>
<p>You may submit your application and any applicable or required documents to:</p>
<div></div><div><div><div>Department of Insurance
</div><div>CDI Jobs Inquiries
</div><div>Attn: Classification &amp; Consultation Unit
</div><div>Human Resources Management Division
</div><div>300 Capitol Mall, 13th Floor
</div><div>Sacramento, CA 95814
</div></div></div></div><div><p>Address for Drop-Off Application Packages</p>
<p>You may drop off your application and any applicable or required documents at:</p>
<div></div><div><div><div><div>Department of Insurance
</div><div>CDI Jobs Inquiries
</div><div>Classification &amp; Consultation Unit
</div><div>Human Resources Management Division
</div><div>300 Capitol Mall, 13th Floor
</div><div>Sacramento, CA 95814
</div><div></div><div>08:00 AM - 05:00 PM
</div></div></div></div></div></div><p>Required Application Package Documents</p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p>
<ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is required and must be included.</li>
<li>Statement of Qualifications - Instructions may be found in the Statement of Qualifications Section of this job posting.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div><div><h3 class="jobSectionHeader"><b>Desirable Qualifications</b></h3>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:</div>
<div><ul><li>Ability to work independently.</li>
<li>Ability to meet multiple deadlines and perform under pressure.Ability to work with a high degree of accuracy and attention to details.</li>
<li>Excellent public relation and verbal communication skills.</li>
<li>Demonstrated ability to use good judgment at all times and to exercise a high degree of initiative.</li>
<li>Demonstrated skills in various Microsoft applications such as Microsoft Word, Excel, Access, Power Point and Outlook.</li>
</ul></div></div><div><h3 class="jobSectionHeader"><b>Benefits</b></h3>
<div><ul><li>Flexible work hours</li>
<li>Remote work options</li>
<li>Medical Benefits - including health, dental, and vision insurance</li>
<li>Employee Wellness Program</li>
<li>Employee Assistance Program</li>
<li>On the Job Training</li>
<li>Career Services Program</li>
<li>Recognition Program</li>
<li>Paid Holidays and leave</li>
<li>Defined benefit retirement program</li>
<li>Savings Plus Program (401 (k), 457)</li>
<li>Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.</li>
</ul><br>
Benefit information can be found on the CalHR website and the CalPERS website.
</div></div><div><h3 class="jobSectionHeader"><b>Contact Information</b></h3>
<div><p>The Human Resources Contact is available to answer questions regarding the position or application process.</p>
<div><b>Department Website:</b> http://www.insurance.ca.gov
</div><div><b>Human Resources Contact:
</b><br>
Classification &amp; Consultation Unit
<br>
(916) 492-3300
<br>
CDIJobInquiries@insurance.ca.gov
</div><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.</p>
<b>EEO Contact:</b>
<br>
EEO Officer
<br>
(916) 492-3024
<br>
OCR@insurance.ca.gov
</div><div>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</div></div></div><div><h3 class="jobSectionHeader"><b>Examination Information
</b></h3><p></p><div>Step 1 - If you have not taken the Analyst I examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.<br>
</div><div></div><br>
<div>Analyst I: Analyst I Exam Bulletin<br>
<br>
<br>
</div><div>Step 2 - Submit your application including all required documents, by using the &quot;Apply Now&quot; button found at the top of this bulletin.
</div></div><p></p><div><h3 class="jobSectionHeader"><b>Statement of Qualifications
</b></h3><p>Please describe in your own words how your education, skills and/or experience qualify you for this position. This written statement should not exceed two (2) pages single spaced and should make specific reference to the Duty Statement.</p>
</div>
<div><h3 class="jobSectionHeader"><b>Equal Opportunity Employer</b></h3>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p>
<p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p></div></div>

ANALYST I

Beverly Hills Specialist Hospital

HR Officer for hospital

thecpsstore

<p><strong>Remote Data &amp; Customer Service Analyst</strong><br /><br /><strong>Company:</strong> The CPS Store<br /><strong>Location:</strong> <strong>Remote</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$58,000 - $125,000 USD per annum</strong><br /><br /><strong>Job Overview:</strong><br />The CPS Store is a forward-thinking and dynamic organisation seeking a meticulous and versatile individual to join our team as a Remote Data &amp; Customer Service Analyst. This is a unique, fully remote role that combines the critical functions of data entry, customer service, and data analysis. The ideal candidate will be a self-motivated professional with a keen eye for detail, a passion for helping customers, and an analytical mindset. You will play a vital part in ensuring the accuracy of our data, delivering exceptional customer support, and providing valuable insights that drive our business forward.<br /><br /><strong>Key Responsibilities:</strong><br />* Accurately and efficiently input, update, and maintain data within our company databases and systems.<br />* Perform regular data quality checks to ensure accuracy, completeness, and integrity.<br />* Serve as a primary point of contact for customer enquiries, providing timely and professional support via email and other digital channels.<br />* Resolve customer issues with empathy and efficiency, striving to deliver outstanding service and satisfaction.<br />* Collect and analyse data sets to identify trends, patterns, and actionable insights.<br />* Prepare clear and concise reports and dashboards to communicate findings to key stakeholders.<br />* Uphold data confidentiality and adhere to data protection policies at all times.<br /><br /><strong>Qualifications:</strong><br />* Proven experience in a data entry, customer service, or data analyst role.<br />* Exceptional attention to detail and a commitment to high standards of accuracy.<br />* Excellent written and verbal communication skills.<br />* Strong interpersonal skills with a customer-focused approach.<br />* Proficiency in Microsoft Office Suite, particularly Excel.<br />* The ability to work independently, manage your own workload, and meet deadlines in a remote environment.<br />* A proactive and analytical approach to problem-solving.<br />* Experience with CRM software and data analysis tools would be considered an advantage.<br /><br /><strong>Benefits:</strong><br />* A competitive salary package.<br />* The flexibility and convenience of a fully remote working arrangement.<br />* The opportunity to be part of a supportive and collaborative team.<br />* Opportunities for professional development and growth within the company.</p>

Remote Data Entry Rep/ Remote Customer Service Rep/ Remote Data Analyst

Al Tadawi Healthcare Group

<div><h1 class="jobSectionHeader"><b>Job Description<br>
</b></h1><div></div><br>
<h2 class="jobSectionHeader"><b>Job Title</b></h2><div>
HR Generalist</div><h2 class="jobSectionHeader"><b>
Department</b></h2><div>
People &amp; Culture</div><h2 class="jobSectionHeader"><b>
Reports To</b></h2><div>
P&amp;C Manager / Head of Department</div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2><div>
The HR Generalist is responsible for supporting the day-to-day operations of the Human Resources Department by managing recruitment, onboarding, employee relations, performance management, compensation and benefits administration, HR documentation, compliance, training coordination, and HR information systems. The role ensures compliance with UAE labor laws (where applicable), Dubai Health Authority (DHA) regulations, organizational policies, and healthcare accreditation standards while promoting a positive and productive work environment.</div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><h3 class="jobSectionHeader"><b>
Recruitment &amp; Onboarding</b></h3><ul><li>
Coordinate end-to-end recruitment activities, including job postings, candidate screening, interview scheduling, reference checks, and job offers.</li><li>
Prepare employment contracts, offer letters, and onboarding documentation.</li><li>
Coordinate new employee orientation and induction programs.</li><li>
Assist with DHA licensing, credentialing, and primary source verification (PSV) documentation for clinical staff, where applicable.</li><li>
Maintain recruitment records and applicant databases.</li></ul><h3 class="jobSectionHeader"><b>
Employee Relations</b></h3><ul><li>
Serve as the first point of contact for employee HR-related inquiries.</li><li>
Support the resolution of employee concerns and workplace issues in accordance with company policies.</li><li>
Assist with disciplinary actions, investigations, warning letters, and grievance procedures.</li><li>
Promote employee engagement initiatives and staff well-being programs.</li><li>
Support exit interviews and employee separation processes.</li></ul><h3 class="jobSectionHeader"><b>
HR Administration</b></h3><ul><li>
Maintain accurate employee personnel files, both electronic and physical.</li><li>
Prepare HR letters, including employment certificates, salary certificates, experience letters, NOCs, and other employment-related documents.</li><li>
Monitor probation periods, employment contract renewals, and confirmation processes.</li><li>
Ensure employee records are updated in the Human Resources Information System (HRIS).</li><li>
Maintain confidentiality of employee information and records.</li></ul><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><ul><li>
Assist with payroll preparation by verifying attendance, leave records, overtime, and employee data.</li><li>
Coordinate employee insurance enrollment, additions, deletions, and renewals.</li><li>
Administer employee benefits, including medical insurance, leave, and other company benefits.</li><li>
Support salary reviews and compensation administration as directed by management.</li></ul><h3 class="jobSectionHeader"><b>
Performance Management &amp; Training</b></h3><ul><li>
Coordinate employee performance appraisal processes.</li><li>
Monitor probationary evaluations and annual performance reviews.</li><li>
Identify training needs and coordinate internal and external training programs.</li><li>
Maintain training records and support Continuing Medical Education (CME) coordination where applicable.</li></ul><h3 class="jobSectionHeader"><b>
Compliance &amp; Regulatory Requirements</b></h3><ul><li>
Ensure compliance with organizational policies, UAE labor regulations (where applicable), DHA requirements, and healthcare accreditation standards.</li><li>
Support audits related to HR documentation and employee records.</li><li>
Monitor the validity of professional licenses, visas, Emirates IDs, and other employment documents.</li><li>
Assist in implementing HR policies, procedures, and best practices.</li></ul><h3 class="jobSectionHeader"><b>
HR Reporting</b></h3><ul><li>
Prepare regular HR reports, including:<ul><li>
Headcount reports</li><li>
Recruitment status reports</li><li>
Staff turnover reports</li><li>
Leave and attendance reports</li><li>
Training reports</li><li>
License and visa expiry reports</li></ul></li><li>
Analyze HR metrics and provide recommendations to management.</li></ul><h3 class="jobSectionHeader"><b>
Health &amp; Safety</b></h3><ul><li>
Support occupational health initiatives and employee wellness programs.</li><li>
Ensure HR compliance with workplace health and safety policies.</li><li>
Participate in emergency preparedness activities and organizational initiatives as required.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>
Bachelor's Degree in Human Resources, Business Administration, Healthcare Management, or a related field.</li><li>
Professional HR certifications (e.g., CIPD, SHRM-CP, PHR, or equivalent) are an advantage.</li></ul><h2 class="jobSectionHeader"><b>
Experience</b></h2><ul><li>
Minimum of <b>3&ndash;5 years</b> of experience as an HR Generalist or HR Officer.</li><li>
Experience in a hospital, medical center, or healthcare organization is highly preferred.</li><li>
Familiarity with DHA licensing, healthcare recruitment, and credentialing processes is an advantage.</li></ul><h2 class="jobSectionHeader"><b>
Skills &amp; Competencies</b></h2><ul><li>
Strong knowledge of HR principles and best practices.</li><li>
Good understanding of UAE labor laws (where applicable) and healthcare HR processes.</li><li>
Experience in recruitment, onboarding, employee relations, payroll support, and HR administration.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time management abilities.</li><li>
Ability to maintain confidentiality and handle sensitive information professionally.</li><li>
Proficiency in HRIS, Microsoft Office, and document management systems.</li><li>
Strong problem-solving and conflict-resolution skills.</li><li>
Fluency in English; Arabic language skills are an advantage.</li></ul><h2 class="jobSectionHeader"><b>
Working Conditions</b></h2><ul><li>
Office-based within a hospital or healthcare facility.</li><li>
Regular interaction with clinical and non-clinical staff.</li><li>
May occasionally work beyond normal office hours to support recruitment, onboarding, audits, or organizational requirements.</li></ul><h2 class="jobSectionHeader"><b>
Key Performance Indicators (KPIs)</b></h2><ul><li>
Time-to-fill vacancies.</li><li>
Successful onboarding and orientation completion.</li><li>
Employee retention and turnover rates.</li><li>
Accuracy and timeliness of HR documentation.</li><li>
Payroll and employee data accuracy.</li><li>
Compliance with licensing, visa, and document renewal requirements.</li><li>
Employee satisfaction and responsiveness to HR inquiries.</li><li>
Timely completion of performance appraisal processes.</li><li>
Training completion rates.</li><li>
Compliance with organizational policies, DHA requirements, and accreditation standards.</li></ul></div><div></div>

People & Culture Generalist

Keolis

<div><div>The Performance Analyst supports the delivery of accurate, consistent, and actionable performance data and analysis across all departments of Keolis-MHI. Reporting to the Performance Manager within the Business Strategy &amp; Performance Department, this role plays a key part in tracking, validating, and interpreting operational, engineering, QHSE, and support function KPIs. The Performance Analyst ensures that performance data is timely, credible, and aligned with internal and external requirements, including client reporting, Keolis Group reporting and contractual obligations.</div><br>
<p></p>
<p><b>
KEY RESPONSIBILITIES</b></p><br>
<p></p>
<div><b>
Strategic</b></div>
<div>
<ul><li>Contribute to the implementation of company-wide performance frameworks and KPI methodologies.</li></ul>
<ul><li>Support performance insight reporting to inform continuous improvement and strategic decision-making.</li></ul>
<ul><li>Monitor key performance trends and emerging data risks to support strategic and effective decision-making.</li></ul>
<ul><li>Support the Business Intelligence team in deploying the Business Intelligence roadmap and strategy.</li></ul></div><br>
<p></p>
<div><b>
Financial</b></div>
<div>
<ul><li>Support the performance monitoring against KPIs tied to contractual penalties and incentives under the O&amp;M Agreement.</li></ul>
<ul><li>Ensure accuracy, transparency, and defensibility of all performance data submitted for attribution processes.</li></ul></div><br>
<div></div>
<div><b>
Stakeholder / Customer</b></div>
<div>
<ul><li>Coordinate closely with department heads and data owners to ensure the accuracy of reported metrics.</li></ul>
<ul><li>Respond to internal and client performance queries in coordination with the Performance Manager.</li></ul>
<ul><li>Ensure timely preparation, validation, and submission of monthly performance reports in compliance with client and contractual expectations.</li></ul></div><br>
<p></p>
<div><b>
Operational</b></div>
<div>
<ul><li>Support operational performance reporting, including punctuality, availability, service delivery, and operational compliance KPIs.</li></ul>
<ul><li>Support the management of asset performance metrics in collaboration with Engineering &amp; Maintenance, including asset availability, reliability, maintenance backlog, and system failures.</li></ul>
<ul><li>Support the management of performance data for Support Functions.</li></ul>
<ul><li>Collaborate with the BI Analyst to ensure accurate mapping of KPIs into Power BI dashboards.</li></ul>
<ul><li>Contribute to the continuous enhancement of digital reporting tools.</li></ul></div><br>
<div></div>
<div><b>
Capability / People</b></div>
<div>
<ul><li>Promote performance culture and awareness across functions.</li></ul>
<ul><li>Support knowledge-sharing within the Performance team.</li></ul></div><br>
<p></p>
<div><b>
 Dimensions</b></div>
<div>
<ul><li>Provides data and analysis contributing to over 50 contractual KPIs across multiple departments.</li></ul>
<ul><li>Interfaces with up to 10 departments monthly for data consolidation and validation.</li></ul>
<ul><li>Supports monthly attribution processes with the RTA.</li></ul></div><br>
<p></p>
<p><b>
EDUCATIONAL QUALIFCATIONS</b></p>
<div>
<div><div><div><div><b>Min.</b></div></div><div><br>
<div><b>
Required</b></div></div><div><br>
<div><b>
Desirable</b></div></div></div><div><br>
<div>
<div><b>Education</b></div></div><br>
<div>
<div><ul><li>Bachelor&rsquo;s degree in Engineering, Data Analytics, or related field</li></ul>
</div>
</div><div><div><ul><li>Bachelor&rsquo;s degree or formal training in performance management, data analytics, or transportation management.</li></ul></div></div><br>
</div><br>
<div><div><div><b>Experience</b></div></div><br>
<div>
<div><ul><li>Minimum 1&ndash;2 years of experience in performance reporting, business analysis, or operational reporting.</li></ul>
<ul><li>Performance Management and Analysis:
<ul><li>Proven experience delivering high-quality performance reports and coordinating KPI submissions.</li>
<li>Experience working with KPIs and performance metrics.</li>
<li>Familiarity with reporting platforms (Excel, PowerPoint, Power BI).</li>
</ul></li></ul><ul><li>Cross-Functional Coordination:
<ul><li>Demonstrated ability to work across departments to align reporting processes and methodologies.</li>
</ul></li></ul><ul><li>Working collaboratively and cross-functionally with various business units:
<ul><li>Strong ability to work collaboratively with Operations, Engineering, HR, Finance, and QHSE teams to align performance with corporate strategy.</li>
</ul></li></ul><ul><li>International experience</li></ul>
</div>
</div><div><div><ul><li>Public transportation sector experience preferred.</li></ul></div><div><br>
</div></div></div><br>
<div><div><div><b>Skills / Training</b></div></div><br>
<div>
<div><ul><li>Fluent in English.</li></ul>
<ul><li>Proficient in Microsoft Office Suite.</li></ul>
<ul><li>Familiarity with Power BI and/or data reporting systems is preferred.</li></ul></div></div></div></div></div></div><p></p>

Performance Analyst

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