credit card associate

City National Bank

<div><div><b>CREDIT ASSOCIATE SR</b></div><div></div><div><b><br>
WHAT IS THE OPPORTUNITY?</b></div><div>
The Credit Associate is responsible for supporting credit analysis and portfolio management activities. This role involves assisting with credit data analysis, underwriting, and portfolio review activities including facilitating credit risk recommendation. The Credit Associate may be assigned a book of lower-complexity loans and relationships. The Credit Associate collaborates with team members to ensure effective credit operations. The Credit Solutions Associate helps maintain high standards of credit quality and compliance</div><div></div><div><b><br>
WHAT WILL YOU DO?</b></div><div><ul><li>
Credit Analysis: Performs credit analysis activities to assess creditworthiness of borrowers, guarantors, and sponsors.</li><li>
Performance Monitoring: Performs portfolio management activities to monitor and analyze portfolio performance, including periodic reviews and covenant tracking.</li><li>
Data Analysis: Analyzes credit data, market and industry reports, trendcards, and prepare credit presentations to support underwriting and portfolio management.</li><li>
Risk Management: Supports effective risk management practices, maintaining high standards of credit quality and origination in alignment with Bank&rsquo;s credit risk appetite, and compliance with institutional and regulatory requirements.</li><li>
Collaboration: Works closely with team members to ensure cohesive and effective credit operations. Participate in ad-hoc projects to support the organization&rsquo;s priorities.</li><li>
Learning and Development: Demonstrates a strong desire to learn underwriting and portfolio management skills, actively seeking opportunities for professional growth and development, eventually leading to ownership of a portfolio of credits.</li></ul></div><div></div><div><b><br>
WHAT DO YOU NEED TO SUCCEED?</b></div><div><b>
Required Qualifications*</b><ul><li>
Bachelor's Degree or equivalent in Finance, Business, or related field</li><li>
Minimum 2 years of progressively increasing credit underwriting and portfolio management experience in relevant industry/industries</li></ul><div>
</div><div><div><b>
Additional Qualifications</b></div><ul><li>
Extensive experience in credit management and lending operations, with a strong understanding of risk management principles</li><li>
Desire to build leadership and coaching skills, with the ability to train and develop talent</li><li>
Strong communication and collaboration skills, with the ability to work effectively with senior leadership and cross-functional teams</li><li>
Extensive analytical skills, with the ability to interpret complex data and make informed decisions</li><li>
Industry-specific knowledge and expertise</li></ul></div><div><b><br>
WHAT'S IN IT FOR YOU?</b></div><div><b>
Compensation</b><div>
Starting base salary: $37.96 - $60.64 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.</div></div><div><b><br>
Benefits and Perks</b></div><div>
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:<ul><li>
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date</li><li>
Generous 401(k) company matching contribution</li><li>
Career Development through Tuition Reimbursement and other internal upskilling and training resources</li><li>
Valued Time Away benefits including vacation, sick and volunteer time</li><li>
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs</li><li>
Career Mobility support from a dedicated recruitment team</li><li>
Colleague Resource Groups to support networking and community engagement</li></ul><div>
</div><div>
Get a more detailed look at our Benefits and Perks.</div></div><div><b><br>
ABOUT US</b></div><div>
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America&rsquo;s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.</div><div><b><br>
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT</b></div><div>
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.<br>
<br>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.<br>
<br>
<ul><li>Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.</li></ul><br>
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.</div></div></div>

Credit Associate Sr

Ecolab

<div>
 Ecolab is seeking an
 <strong>
  Associate Credit Representative
 </strong>
 who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires good written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The opportunity to take on some of the world&rsquo;s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
  </li>
  <li>
   The ability to make an impact and shape your career with a company that is passionate about growth
  </li>
  <li>
   The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Manage portfolio of customer accounts, working closely with sales to meet past due and DSO targets. Follow IMEA guidelines on assessing customer risk and risk mitigation of own portfolio of accounts. Apply policy &amp; procedures for collections, credit hold and credit risk to meet cash targets.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Establish and ensure monthly collection goals are integrated with total Saudi goals and targets flow to individual collectors.
  </li>
  <li>
   Implement strategies and deploy resources to meet collection targets and objectives.
  </li>
  <li>
   Drive sustained collections process improvement through the organization by changing behaviours around collections management using six sigma methodologies and integration of other functional disciplines.
  </li>
  <li>
   Establish and maintain effective Internal and External working relationships; including Sales, Supply Chain, Customer Service, Finance, Customer Relationships.
  </li>
  <li>
   Act as Escalation Leader for financial and customer issues
  </li>
  <li>
   Ensure team and individual goals on past due improvement are achieved.
  </li>
  <li>
   Monitor &amp; escalate defined uncollectable accounts; Manage National Legal and Collection Agency Portfolios
  </li>
  <li>
   Lead &amp; support business AR specific policies, processes and improvement projects
  </li>
  <li>
   Drive regular involvement of Regional, Market and National Sales management in regular status of portfolios.
  </li>
  <li>
   Perform customer risk assessments with appropriate policies to limit the dollar value of risk exposure with specific customers.
  </li>
  <li>
   Ensure collection processes are documented and followed in compliance with SOX requirements.
  </li>
  <li>
   Develop succession planning for team, identifying training requirements and milestone targets
  </li>
  <li>
   Support internal and external audits as required.
  </li>
  <li>
   Provide meaningful commentary as part of monthly requirements for bad debt and top overdue reporting.
  </li>
  <li>
   Basic Qualifications
  </li>
  <li>
   Strong verbal and written communication in English.
  </li>
  <li>
   Previous experience in collections or customer facing role.
  </li>
  <li>
   Robust competency in Microsoft.
  </li>
  <li>
   Knowledge in working with database applications and ERP systems e.g., SAP.
  </li>
  <li>
   Ability to influence internally with key stakeholders and externally with customers.
  </li>
  <li>
   Preferred Qualifications
  </li>
  <li>
   University degree
  </li>
  <li>
   3-5 years of business experience in credit.
  </li>
  <li>
   Ability to influence without authority.
  </li>
  <li>
   Knowledge in working with database applications SAP.
  </li>
  <li>
   High level proficiency in Microsoft.
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   Skills &amp; Competencies:
  </li>
  <li>
   Self -motivated; Assertive
  </li>
  <li>
   Proven record of meeting deadlines
  </li>
  <li>
   Process-orientation with customer focus
  </li>
  <li>
   Time management, organization, and prioritization skills
  </li>
  <li>
   Ability to apply judgment in problem solving
  </li>
  <li>
   Ability to ask probing questions to obtain necessary information
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment to a Culture of Inclusion &amp; Belonging
  <br/>
  <br/>
 </strong>
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>


Credit Controller Associate

Wells Fargo

<div><p><b>About this role:</b></p><p></p><p>
Wells Fargo is seeking an Associate Account Resolution Representative &ndash; Bilingual (Spanish/English) in Credit Card Collections<b> </b>in West Des Moines, IA. This team is part of our Unsecured Lending Operations, empowering millions of customers to achieve their dreams every day. Find out why we&rsquo;re the #1 financial services company to grow YOUR career. Learn more about the career areas and business divisions at www.wellsfargojobs.com.</p><p><b><br>
In this role, you will:</b></p><ul><li>
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency</li><li>
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances</li><li>
Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems</li><li>
Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles</li><li>
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers</li></ul><p><b><br>
Required Qualifications:</b></p><ul><li>
6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li><p>
Bilingual speaking, listening and reading proficiency in both Spanish and English.</p></li></ul><p></p><p><b>
Desired Qualifications:</b></p><ul><li>
Customer service focus with the ability to listen to customer needs and recommend solutions.</li><li>
Ability to negotiate, influence, and collaborate to build successful relationships.</li><li>
Ability to manage to production goals, deadlines, and various metrics.</li><li>
Skilled in navigating multiple computer systems and utilizing search tools to find information.</li><li>
Capable to work effectively in structured but flexible, adaptable and changing, call center environment.</li><li>
Excellent verbal, written, and interpersonal communication skills.</li><li>
Good analytical skills with high attention to detail and accuracy.</li><li>
Solid conflict management and decision-making skills.</li></ul><p><b><br>
Job Expectations:</b></p><ul><li>
Start date: May 11, 2026</li><li>
Must be able to attend full duration of required training period</li><li>
Flexible to work any schedule during hours of operation, which are Monday &ndash; Friday, 7:00 am &ndash; 9:00 pm, Saturday, 7:00 am &ndash; 4:00 pm and Sunday, 7:00 am &ndash; 4:00 pm.</li><li>
Schedules will be either Sunday &ndash; Thursday, (Sunday, 8 am &ndash; 4:30 pm, Monday &ndash; Thursday, 7:00 am &ndash; 3:30 pm) OR Tuesday &ndash; Saturday (Tuesday &ndash; Friday, 7:00 am &ndash; 3:30 pm, Saturday, 8:00 am &ndash; 4:30 pm)</li><li>
Your regular work schedule will be based on business needs and will include working a weekend day and some holidays.</li><li>
Must be able to attend the full duration of required training period without interruptions.</li><li>
Ability to work additional hours as needed</li><li>
Must work on-site at the location posted</li><li>
This position is not eligible for Visa Sponsorship</li><li>
Must complete and pass required language assessment</li></ul><p></p><p><b>
Training Schedule:</b></p><ul><li>
Classroom training will be for 6 weeks, Monday &ndash; Friday, 8:00 am &ndash; 4:30 pm.
</li><li>Work schedule after classroom training will be provided prior to start date.</li></ul><p></p><p><b>
Job Location:</b></p><ul><li>
800 S Jordan Creek Parkway, West Des Moines, IA 50266</li></ul></div>

Associate Account Resolution Representative - Credit Cards - Bilingual (Spanish/English)

TD Bank

<div><p><b>Work Location:
</b></p>Wellesley, Massachusetts, United States of America
<p></p><p><b>Hours:
</b></p>40
<p></p><p><b>Pay Details:
</b></p>$23.75 - $31.00 USD
<p></p><p>TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
</p><p></p><p>As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
</p><p></p><p><b>Line of Business:
</b></p>Personal &amp; Commercial Banking
<p><b>Job Description:
</b></p><p>The Banking Associate is a professional in banking, plays a key role in delivering TD&rsquo;s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
</p><p></p><p><b>Depth &amp; Scope:
</b></p><ul><li>Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services
</li><li>Delivers end-to-end advice customers expect: (1) building trust with educational content &amp; tools, (2) providing consultative support, and (3) advocating with proactive insights &amp; recommendations
</li><li>Utilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customer
</li><li>Understands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience
</li><li>Accurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expert
</li><li>Services the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) banking
</li><li>Connects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation &amp; management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritization
</li></ul><p></p><p><b>Education &amp; Experience:
</b></p><ul><li>High school diploma or GED
</li><li>1 year experience working with customers in any capacity and can be demonstrated through any of the following: volunteering, education, military experience preferred
</li><li>Demonstrated Customer Service skills preferred
</li><li>Ability to work during operating hours to include evenings, weekends and holidays as scheduled
</li><li>Teller experience preferred
</li><li>Required to complete Teller training and part 1 of platform training upon hire
</li><li>Strong organization skills to handle multiple tasks in a fast-paced environment
</li><li>Excellent communication skills with ability to be concise, clear and consistent
</li><li>Demonstrated effective problem-solving skills
</li><li>Demonstrated ability to schedule and prioritize work
</li><li>Demonstrated ability to work independently and within deadlines
</li><li>Sound judgment in decision making and problem solving
</li><li>Proficient in Microsoft Office
</li><li>Notary License preferred
</li></ul><p></p><p><b>Customer Accountabilities:
</b></p><ul><li>Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customers
</li><li>Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referral
</li><li>Manages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetings
</li><li>Engages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expert
</li><li>Understands and supports the Bank's customer service strategy
</li><li>Considers the impact of decisions on the well-being of TD, its customers and stakeholders
</li><li>Drives referrals to Store colleagues and partners to support the broader more complex financial needs of customers
</li><li>Ensures tasks are performed within established policy and procedures
</li><li>Successfully completes all required job specific, compliance-related training
</li><li>Understands, utilizes and follows compliance/risk and control programs
</li><li>Ensures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plans
</li><li>Is knowledgeable of and complies with TD Code of Conduct
</li></ul><p></p><p><b>Shareholder Accountabilities:
</b></p><ul><li>Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
</li><li>Accurately processes cash/deposit/withdrawal transactions and other account servicing requests
</li><li>Decisions &amp; processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating address
</li><li>Ensures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documents
</li><li>Applies customer authentication principles, compliance regulations and due diligence to new account openings and transactions
</li><li>Accurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balances out cash drawer and TCR
</li><li>Follows policy and procedure for Customer Authentication
</li><li>Acts as Dual Control agent when required
</li><li>Follows all required open/close procedures
</li></ul><p></p><p><b>Employee/Team Accountabilities:
</b></p><ul><li>Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of
</li><li>the team
</li><li>Be an active participant in personal performance and development activities
</li><li>Acts as a brand champion both internally and externally
</li><li>Collaborates with team members in contributing to the success of the team and organization
</li><li>Partners as a team player
</li><li>Actively seeks opportunities to improve delivery of work with high attention to quality standards
</li><li>Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills
</li><li>Positively embraces change
</li><li>Adheres and participates in TD's Shared Commitments
</li><li>Models quality service at every Customer interaction
</li><li>Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
</li><li>May train and act as a mentor to newer colleagues
</li></ul><p></p><p><b>Physical Requirements:
</b><br>
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
<br>
Domestic Travel &ndash; Occasional
<br>
International Travel &ndash; Never
<br>
Performing sedentary work &ndash; Frequent
<br>
Performing multiple tasks &ndash; Continuous
<br>
Operating standard office equipment - Continuous
<br>
Responding quickly to sounds &ndash; Continuous
<br>
Sitting &ndash; Frequent
<br>
Standing &ndash; Frequent
<br>
Walking &ndash; Frequent
<br>
Moving safely in confined spaces &ndash; Occasional
<br>
Lifting/Carrying (under 25 lbs.) &ndash; Occasional
<br>
Lifting/Carrying (over 25 lbs.) &ndash; Occasional
<br>
Squatting &ndash; Occasional
<br>
Bending &ndash; Occasional
<br>
Kneeling &ndash; Occasional
<br>
Crawling - Occasional
<br>
Climbing &ndash; Occasional
<br>
Reaching overhead &ndash; Occasional
<br>
Reaching forward &ndash; Occasional
<br>
Pushing &ndash; Occasional
<br>
Pulling &ndash; Occasional
<br>
Twisting &ndash; Occasional
<br>
Concentrating for long periods of time &ndash; Continuous
<br>
Applying common sense to deal with problems involving standardized situations &ndash; Continuous
<br>
Reading, writing and comprehending instructions &ndash; Continuous
<br>
Adding, subtracting, multiplying and dividing &ndash; Continuous
<br>
<br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities &amp; duties are considered essential functions for ADA purposes.
</p><p></p><p><b>Who We Are:
</b></p><p>TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
</p><p></p><p><b>Our Total Rewards Package<br>
</b></p><p><br>
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
</p><p></p><p><b>Additional Information:
</b><br>
We&rsquo;re delighted that you&rsquo;re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we&rsquo;re committed to providing the support our colleagues need to thrive both at work and at home.
<br>
<br>
<b>Colleague Development
</b></p><p>If you&rsquo;re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You&rsquo;ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.<br>
</p><p></p><p>If you&rsquo;re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
</p><p></p><p>We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
</p><p></p><p><b>Training &amp; Onboarding
</b><br>
We will provide training and onboarding sessions to ensure that you&rsquo;ve got everything you need to succeed in your new role.
<br>
<br>
<b>Interview Process
</b><br>
We&rsquo;ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
</p><p></p><p><b>Accommodation
</b></p><p>TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
</p><p></p><p>If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.</p></div>

Banking Associate - Wellesley, MA

HD Supply

<p></p><div><div><b>Job Summary</b></div><div>
Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.</div><div></div><div><b><br>
Major Tasks, Responsibilities, and Key Accountabilities</b></div><ul><li>
Performs accurate and timely entry of customer selection(s) into order processing system.</li><li>
Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.</li><li>
Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.</li><li>
Performs necessary follow-up to ensure customer expectations are met.</li><li>
Utilizes business systems to document notes and conduct information gathering.</li><li>
Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.</li><li>
Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.</li><li>
Performs other duties as assigned.</li></ul><div><b><br>
Nature and Scope</b></div><ul><li>
Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.</li><li>
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.</li><li>
None.</li></ul><div><b><br>
Work Environment</b></div><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li><li>
No travel required.</li></ul><div><b><br>
Education and Experience</b></div><ul><li>
HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.</li></ul><p></p><p><b>
Our Goals for Diversity, Equity, and Inclusion</b></p><p></p><p>
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.</p><p></p><p><b>
Equal Employment Opportunity</b></p><p></p><p>
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.</p></div>

Credit Services Associate I

Shift4

<div><div><h2 class="jobSectionHeader"><b>Overview</b></h2>
<div>
<div><div><p><b>Shift4 (NYSE: FOUR)</b> is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.</p>
</div>
</div></div></div><p></p><p><b>Responsibilities:</b></p>
<p>
Gift Card Support Specialist Tier 1 &ndash; is expected to work with our merchants and dealers by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. This role is expected to project a positive company image and experience through phone interaction along with e-mail correspondence. They should support interactions with customers and internal personnel through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. Tier 1 agents are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire gift card process.</p>
<ul>
<li>Work closely with management to assist with gift card specific projects (IN OFFICE POSITION NOT REMOTE).</li>
<li>Communicate with merchants and dealers via phone, email, chat, and tickets.</li>
<li>Assist merchants with placing gift card orders via our online wizard.</li>
<li>Provide reports upon request to merchants.</li>
<li>Work with merchants and/or dealers to schedule and perform gift card conversions from previous providers.</li>
<li>Resolve merchant issues related to the activation and redemption of gift cards.</li>
<li>Process gift card orders for printing.</li>
<li>Assist with gift card fulfillment and other legacy TCC duties.</li>
<li>Work with suppliers to obtain inventory.</li>
<li>Utilize strong problem-solving and people skills to ensure first call resolution.</li>
<li>Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.</li>
<li>Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment.</li>
<li>This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even when there are competing requirements and changes in assignments.</li>
<li>Must be available to work overtime when needed.</li>
<li>Demonstrate exemplary performance &amp; attendance.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Bachelor's Degree or equivalent work experience is preferred.</li>
<li>Experience at Shift4 Payments or Payments Industry/Project Management Knowledge.(nice to have)</li>
<li>Familiarity with the Microsoft Office Suite &amp; Google Sheets.</li>
<li>2+ years of computer technology experience preferred, but not required.</li>
</ul>
<p></p><div><p><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.</i></p></div></div><p></p>

Gift Card Support, Sr Associate

Line Two

<div>
 <p>
  <strong>
   Client:
  </strong>
  Confidential Financial Services Firm (Riyadh)
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full-time
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  0&ndash;4 years
 </p>
 <p>
  <strong>
   Recruitment Partner:
  </strong>
  Line Two
 </p>
 <p>
  About the Role
 </p>
 <p>
  Line Two is supporting a
  <strong>
   confidential financial services firm in Riyadh
  </strong>
  to hire a
  <strong>
   KYC / CDD Associate
  </strong>
  . This is a high-impact, hands-on role supporting customer onboarding and due diligence processes to ensure files are complete, compliant, and audit-ready in a fast-paced, regulated environment.
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Conduct
   <strong>
    KYC / CDD
   </strong>
   reviews for new and existing customers (onboarding and periodic reviews).
  </li>
  <li>
   Validate customer information and documentation (IDs, corporate documents, ownership structure, supporting evidence).
  </li>
  <li>
   Support
   <strong>
    UBO
   </strong>
   identification and verification, including basic ownership mapping and documentation checks.
  </li>
  <li>
   Perform
   <strong>
    screening
   </strong>
   checks (sanctions/PEP/adverse media) and support resolution of potential matches under guidance.
  </li>
  <li>
   Assist with
   <strong>
    risk rating
   </strong>
   support and trigger
   <strong>
    EDD
   </strong>
   escalation where required based on defined criteria.
  </li>
  <li>
   Maintain accurate trackers and case notes; ensure files are complete and
   <strong>
    audit-ready
   </strong>
   .
  </li>
  <li>
   Coordinate with internal stakeholders to follow up on missing documents and close onboarding items within SLAs.
  </li>
  <li>
   Support QA tasks and contribute to improving checklists, templates, and SOP adherence.
  </li>
 </ul>
 <p>
  Required Qualifications
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Accounting, Law, or related field.
  </li>
  <li>
   <strong>
    0&ndash;4 years
   </strong>
   experience in KYC/CDD, onboarding, compliance operations, AML support, or banking operations (internships count).
  </li>
  <li>
   Basic understanding of KYC/AML concepts (CDD, UBO, risk-based approach, sanctions/PEP screening).
  </li>
  <li>
   Strong attention to detail and ability to document work clearly.
  </li>
  <li>
   Good Excel skills and comfort working with trackers and SLAs.
  </li>
  <li>
   Fluent in
   <strong>
    English
   </strong>
   (Arabic is a plus).
  </li>
 </ul>
 <p>
  Preferred / Nice to Have
 </p>
 <ul>
  <li>
   Exposure to EDD, source of funds/wealth checks, or corporate KYC.
  </li>
  <li>
   Familiarity with screening tools (any): World-Check/Refinitiv, Dow Jones, ComplyAdvantage, or similar.
  </li>
  <li>
   Certification (or in progress):
   <strong>
    CAMS / ICA
   </strong>
   .
  </li>
 </ul>
 <p>
  How to Apply
 </p>
 <p>
  Apply via LinkedIn with your updated CV. Please include your
  <strong>
   notice period
  </strong>
  ,
  <strong>
   current location
  </strong>
  , and
  <strong>
   KSA work authorization/iqama status
  </strong>
  (if applicable).
 </p>
 <p>
  <br/>
 </p>
 <p>
  Equal Opportunity
 </p>
 <p>
  We welcome applications from all qualified candidates. Hiring decisions are based on skills, experience, and role requirements.
 </p>
 <p>
  <strong>
   Follow Line Two
  </strong>
  for more compliance, AML, risk, and audit roles across the GCC.
 </p>
</div>


KYC/CDD Associate

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