credit card specialist

PayPal

<div>The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. 
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do &ndash; and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary: The T&amp;E Specialist serves as a frontline expert for corporate credit card programs and travel &amp; expense management, providing comprehensive support to employees across all regions. This customer-focused role manages the end-to-end lifecycle of corporate card administration and expense report compliance, leveraging AI-powered tools to monitor policy adherence, audit transactions, and resolve cardholder inquiries. The specialist delivers actionable insights through data analytics while ensuring seamless program operations and maintaining the highest standards of customer service and policy compliance. Working independently within a global virtual team, the ideal candidate brings a passion for process optimization, strong technical aptitude for emerging AI technologies, and exceptional communication skills to support a dynamic, fast-paced corporate environment
Job Description:
Essential Responsibilities:
<ul><li>Perform exploratory and advanced data analysis to address business questions.</li><li>
Build and maintain dashboards and reports for business stakeholders.</li><li>
Apply statistical and analytical methods to identify opportunities or risks.</li><li>
Translate business requirements into data solutions and insights.</li><li>
Partner with cross-functional teams to support data-driven decision-making.</li></ul>
Expected Qualifications:<ul><li>
1+ years relevant experience and a Bachelor&rsquo;s degree OR Any equivalent combination of education and experience.</li></ul>
Additional_Responsibilities_And_Preferred_Qualifications:
Primary Job Responsibilities
Responsible for supporting the Corporate Credit Card Program and Concur Expense process.<ul><li>Manage and resolve daily inquiries from all Expense outlook mailboxes.</li><li>Perform card maintenance duties, including but not limited to processing new card applications, limit increases, card closures, etc.</li><li>Assists cardholders with tool, process and policy questions or issues.</li><li>Monitors card usage as it relates to submitting expenses within the policy guidelines.</li><li>Monitors compliance and enforces global T&amp;E Expense Reimbursement policy as well as Corporate Credit Card policy.</li><li>Audit expense reports in AppZen and Concur according to policies.</li><li>Manage all help tickets in Service Now related to T&amp;E activities that require assistance.</li><li>Provide analytics and metrics using Concur and Corporate Credit Card data.</li><li>Ensure compliance with internal policies and procedures, including SOX policies.</li><li>Perform special projects and other duties as assigned.</li><li>Will be 100% corporate credit card and expense reports related customer service needs.</li></ul>
Required Qualifications<ul><li>Must be able to handle sensitive, private information appropriately.</li><li>Experience in supporting customers via email or chat and using a ticket or IT service management system for tracking support cases.</li><li>Outstanding follow through, strong work ethic, great attention to detail, and exceptional customer focus.</li><li>Effective time management including ability to multi-task, organize, and prioritize.</li><li>Passion for customer service and ownership of customer experience including comprehensive issue resolution.</li><li>Able to effectively tailor communication and style to different audiences.</li><li>Able to self-manage and work independently in a fast-paced, constantly changing environment.</li><li>Ability to work independently and as part of an international virtual team.</li><li>Thrives on a team where expertise is shared and feedback is welcomed.</li><li>Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.</li><li>Resourcefulness and flexibility to adapt to shifting priorities and responsibilities in a dynamic and changing environment.</li><li>Good verbal and written English skills.</li></ul>
Experience:<ul><li>Prior experience with Concur preferred</li><li>Proficiency with Microsoft Office programs</li><li>Prior experience with credit card programs preferred</li><li>Sound judgment and the ability to make decisions related to corporate policies.</li><li>Minimum of 2 years relevant corporate credit card program and/or Concur Expense management experience.</li><li>Experience with Accounts Payable and Account Reconciliations is a plus</li><li>High school diploma or equivalent; bachelor&rsquo;s degree is preferred</li></ul>
Preferred Qualifications:<ul><li>Understanding of AI-powered compliance and audit tools (e.g., AppZen Mastermind, machine learning-based anomaly detection systems)</li><li>Experience working with AI-driven chatbots or virtual assistants for employee support and self-service capabilities</li><li>Knowledge of generative AI tools (e.g., ChatGPT, Claude) for drafting communications, creating documentation, and analyzing data patterns</li><li>Ability to interpret AI-generated insights and recommendations from expense analytics platforms and translate them into actionable compliance measures</li><li>Experience with process automation and RPA (Robotic Process Automation) tools that leverage AI for expense workflow optimization</li><li>Understanding of natural language processing (NLP) applications in receipt data extraction and expense categorization</li><li>Familiarity with AI-powered fraud detection systems and ability to review, validate, and act on machine-generated alerts</li><li>Adaptability to emerging AI technologies in financial operations and willingness to continuously learn new AI-enhanced tools</li><li>Experience using AI tools to enhance productivity, including data analysis, report generation, and policy documentation</li></ul>
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. 
Our Benefits:
At PayPal, we&rsquo;re committed to building an equitable and inclusive global economy. And we can&rsquo;t do this without our most important asset-you. That&rsquo;s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com 
 
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx 
 
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. 
Any general requests for consideration of your skills, please Join our Talent Community. 
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don&rsquo;t hesitate to apply.</div>

Expense & Corp Credit Cards Analyst

Bespoke Smart financial services

We are hiring a target-driven Marketing Specialist for our Bank Credit Card Sales team in Dubai. The ideal candidate will have strong banking sales experience and a proven ability to meet monthly targets.Key Responsibilities:<ul><li>Achieve 50+ credit card bookings per month</li><li>Promote and sell bank credit card products</li><li>Engage customers using a provided customer database</li><li>Maintain accurate sales records and reports</li><li>Ensure compliance with bank and regulatory guidelines</li></ul>Requirements:<ul><li>UAE banking experience is mandatory</li><li>Candidates with home country banking experience plus fresh UAE exposure are welcome</li><li>Strong communication and negotiation skills</li><li>Ability to work under targets and deadlines</li><li>Immediate joiners preferred</li></ul>Work Location: Dubai, UAEJob Type: Full-timePay: From AED3,000.00 per month

Marketing Specialist – Credit Card Sales

Rosen Hotels & Resorts

<div>Summary: 
 
The Credit Card Processing Manager coordinates and maintains all areas of Credit Card Processing. To enforce policy and procedures regarding credit card transactions of Rosen Hotels &amp; Resorts.
Responsibilities: 
 
<ul><li>Responsible for every day functions in the credit card processing department.
</li><li>Problem solving with Revenue Auditors, credit card processors and specific departments concerning issues that have occurred during daily work shifts.
</li><li>Responsible for resolving credit card transmission issues, credit card issues with appropriate department or person.
</li><li>Responsible for all training of credit card processing staff - also developing and implementing all credit card processing department procedures and interacting with at the hotel level staff charged with handling credit card transactions, providing training and retraining as necessary.
</li><li>Interview potential staff; disciplinary actions and counseling of employees when needed or required; maintain associate payroll and time off/vacation requests.
</li><li>Direct support of credit card processors by assisting, reviewing and answering questions when necessary. Continuous monitoring of customer service by credit card processing department ensuring effective resolution.
</li><li>Supervisory decision making, in regards to issues that require such actions.
</li><li>Maintain open and direct communication lines with all operating departments of the hotels - as well as Credit Card Processing team and Finance management. On-site visits as necessary to maintain these relationships.
</li><li>Post or supervise the posting of daily bank deposits for credit cards - manage the reconciliation credit card General Ledger accounts.
</li><li>Responsible for accuracy and integrity of all documents pertaining to Finance Department i.e. reconciliations, credit refunds, adjustments, posting deposits, etc.
</li><li>Monitors internal controls to mitigate/prevent fraud. Identifies and escalates credit card fraud to appropriate authorities and stakeholders to stop future occurrences by recommending no-rent status and to assist in prosecuting fraud to the fullest extent of the law when warranted.
</li><li>Analytical skills and initiatives are essential in order to ensure accuracy of credit card processing department - understand of night audit procedures as related to credit card transactions - strong working knowledge of all hotel departments that process credit card transactions.
</li><li>Promptly identify and escalate system problems to the IT Departments and follow-up for timely resolution.
</li><li>Process change orders as submitted by property level operations managers.
</li><li>Supervises up to 4 non-supervisory employee(s). Departments supervised by this position include Credit Card Processing.
</li><li>Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
</li><li>Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
</li><li>Comply with the company's drug-free and tobacco/nicotine-free policy.
</li><li>All other duties as assigned.
</li></ul>Experience/Qualifications:
<ul><li>Minimum two years of related finance experience experience required.
</li><li>Minimum 2 years of previous leadership experience required.
</li><li>Strong verbal and written communication skills.
</li><li>Ability to explain complex financial/technical issues in simple terms to non-finance staff.
</li><li>Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
</li><li>Must be able to legally work in the USA.
</li></ul>Education and Certification(s)/License(s):
<ul><li>Associate's degree in Finance or related field preferred.
</li></ul>Discover Life at Rosen
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels &amp; Resorts&reg; in Orlando one of Florida&rsquo;s most respected hospitality companies to work for.
Benefits Our Associates Enjoy
<ul><li>Affordable Health and Dental Insurance
</li><li>On-site Medical Center
</li><li>Competitive Compensation
</li><li>Holiday Pay
</li><li>Birthday Pay
</li><li>Paid Vacation
</li><li>Paid Personal Days
</li><li>Tuition Reimbursement
</li><li>Higher Education Scholarships
</li><li>401(k) Retirement Savings Plan
</li><li>Childcare Financial Assistance
</li><li>Hospitality and Dining Discounts
</li><li>Family Outreach Center
</li><li>and Many More Benefits
</li></ul>We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.</div>

Credit Card Processing Manager

OceanAir Travels

<ul><li>Manage and monitor all company credit cards.</li><li>Maintain an updated record of cardholders, card limits, and assigned departments.</li><li>Track all transactions and ensure they are properly authorized and within company policy.</li><li>Reconcile monthly statements and follow up with users for supporting documents (receipts, invoices, approvals).</li><li>Ensure all card-related expenses are properly classified by department and purpose.</li><li>Collect, verify, and file all supporting documents for each transaction.</li><li>Coordinate with departments to ensure timely submission of expense justifications.</li><li>Highlight any discrepancies or unauthorized usage to the Finance Manager.</li><li>Prepare and update card usage reports and maintain organized digital and hard-copy records.</li><li>Work closely with the finance team to ensure timely settlement of all credit card statements.</li><li>Support bank coordination for transaction clarifications, refunds, or disputes.</li><li>Ensure smooth processing of payments and accurate reconciliation with accounting records.</li><li>Communicate regularly with department heads regarding card use policies, expense deadlines, and missing documentation.</li><li>Act as a liaison between finance, procurement, and operations for payment approvals and expense clarifications.</li><li>Maintain strong relationships with card providers and vendors.</li><li>Generate monthly and quarterly expense summaries by department and cardholder.</li><li>Analyze spending patterns to support budgeting and cost-control initiatives.</li><li>Support internal and external audits with accurate card transaction data.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Business Administration.</li><li>2&ndash;4 years of experience in finance operations, expense management, or payments coordination.</li><li>Strong understanding of expense tracking, reconciliation, and reporting.</li><li>Proficient in Microsoft Excel and ERP/accounting systems (e.g., Odoo, SAP, QuickBooks).</li><li>Excellent communication and follow-up skills across departments.</li><li>High attention to detail and strong organizational skills.</li><li>Integrity, confidentiality, and accountability in handling financial data.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What is your Nationality?</li><li>What is your salary expectations?</li><li>How many years of experience do you have in finance, accounting, or expense management?</li><li>What is your Visa Status ?</li><li>Have you previously managed or monitored corporate credit cards or company payment systems?</li></ul>

Credit Card & Payments Coordinator

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as an Credit Card Control Officer and play a key role in driving financial strategy and decision-making for a global business. Experience a fast-paced, multicultural environment where your financial expertise will be central to shaping the future of aviation while making a meaningful impact on a global stage.
As a Credit Card Control Officer, your role is to manage and control administration for the Corporate Payment Gateway and Payment Gateway Service providers' sites by assisting end-user community in using and utilising the systems efficiently by providing online support to system usage. Ensure, through participation in the systems development life cycle, preparing test packs, planning and conducting comprehensive system testing error free implementation of new functionality within the Corporate Payment Gateway. Support and coordinate credit card fraud and related financial loss prevention efforts for the Group's commerce activities.
In this role, you will:
<ul><li>Manage and control administration of the Group's Corporate Payment Gateway and Payment Gateway Service Providers' sites including the setups and access levels for the various lines of business.
</li><li>Control and authenticate the testing of enhancements, patches and new releases for the Corporate Payment Gateway. Ensure end-user communities are informed in advance of changes and new functionality introduced to allow for end-user education and familiarisation prior to its release.
</li><li>Collate, analyse and comment on credit card related statistics (volumes, values, charges) in order to assist negotiations with the credit card schemes/acquirers and payment gateway service providers.
</li><li>Maintain and update the database of all information related to fraudulent credit card payment attempts made over the Group's internet sites so as to prevent attempts in future and provide MIS to the senior management.
</li><li>Continuously evaluate the risk checks and controls to ascertain their effectiveness in effectively containing and reducing the incidence of frauds but at the same time not impeding genuine transactions.
</li><li>Analyse fraud patterns to suggest implementation of new and improved risk mitigation techniques on Corporate Payment Gateway and Payment Gateway Service Providers' sites.
</li><li>Act as a focal point in coordinating with Group Security, e-Commerce and MARS BSG for blocking credit card numbers and email addresses of fraudulent attempts made on the Group's internet sites and suspension of open e-tickets bought over the internet using fraudulent credit cards to ensure that they are not utilised and thereby preventing financial loss to the Company.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>3+ years of experience in finance, accounts or banking
</li><li>Bachelor Degree in Finance or Accounts.
 
 
You will have an edge if you have:
</li></ul><ul><li>Adequate knowledge of Credit Card acceptance related activities, processes and procedures, and, awareness of commercial and operational areas of the business.
</li></ul><ul><li>General understanding of the Revenue Accounting system - RAPID, and the reservations system - MARS is an advantage.
</li><li>A thorough knowledge and understanding of computer applications i.e. MS Office packages and BO.
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</div>

Credit Card Control Officer

COMMUNIK MARKETING MANAGMENT EST

Job Description:We are seeking enthusiastic and motivated Credit Card Sales Executives to join our growing team. The ideal candidate will be responsible for promoting and selling credit cards to potential customers through direct sales, field activities, and lead generation.You will play a key role in driving sales growth and building strong customer relationships while maintaining a professional and results-driven attitude.Key Responsibilities:<ul><li>Promote and sell credit cards to individual and corporate clients.</li><li>Meet or exceed monthly and quarterly sales targets.</li><li>Generate leads through field visits, referrals, and cold calling.</li><li>Explain product features, benefits, and eligibility criteria clearly to customers.</li><li>Assist clients in completing applications and documentation accurately.</li><li>Maintain strong relationships with existing and potential clients.</li><li>Provide excellent customer service and follow up on applications.</li><li>Report daily sales activities and progress to the team leader/manager.</li></ul>Requirements:<ul><li>Previous experience in credit card or banking sales preferred (freshers with strong communication skills are welcome).</li><li>Excellent communication and interpersonal skills.</li><li>Goal-oriented with a passion for sales and customer service.</li><li>Must be presentable, confident, and self-motivated.</li><li>Ability to work under pressure and achieve targets.</li></ul>Benefits:<ul><li>Basic Salary: AED 2,500 &ndash; 5,000 (Traget based) + Incentives</li><li>Attractive incentives and commissions</li><li>Visa provided by the company</li><li>Ongoing training and career development opportunities</li><li>Supportive and dynamic work environment</li></ul>Job Types: Full-time, FresherPay: AED2,500.00 - AED5,000.00 per monthExperience:<ul><li>sales: 1 year (Required)</li><li>Banking: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Credit Card Sales Executive - Mawarid Finance

HSBC

<div>Job Profile text:<div>
This role will support US coverage, therefore late shift timings will apply.</div>
The commercial card service specialist team is a ring-fenced team aimed at replicating the client experience provided by card service managers. Whilst these service managers will not be geographically located in the same country as the client, they will provide the client expected service by leveraging technology. These will be service oriented individuals with the right amount of card knowledge to be able to address the different complex card queries from clients. They will not have a client portfolio, however, will own the query that they pick up from the generic pooled mailbox.<div></div><div> 
The jobholder is primarily responsible for:</div><ul><li>
Ownership of card issues &ndash; Completely own card related issues. The service specialists will be the face of HSBC/GPS for card issues and liaise with the different departments where required. Card specialists will ensure constant updates and holding responses as appropriate.
</li><li>First Contact Resolution &ndash; Whilst there will be instances where card service specialists will have to coordinate with different teams, the endeavour will always be to drive first contact resolution, either through email and or where required via call/zoom.</li><li>
Creation of synergies between card operations, card service managers, client account manager, and contact centre.
</li><li>Compliment / support card service manager and client account manager &ndash; The card service specialist will be complimenting the CSS and CAMs for card related issues as appropriate.</li><li>
Connectivity &ndash; The jobholder will where possible engage the client through zoom video calls and not just through audio / emails.</li></ul> 
Control:
Card service specialists are accountable for setting the &lsquo;tone at the top&rsquo; which underpins the principles of a positive and effective internal control environment. They should exhibit leadership and direction to their teams for establishing and maintaining an effective work environment.<div> 
Conduct:</div><div>
Management of conduct is a critical component of all our business activities including, for example, the Group&rsquo;s strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBC's approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.</div><div></div><div> 
Focus on conduct is integral to HSBC&rsquo;s values and principles and supports the Group&rsquo;s strategy for sustainable growth and streamlining of business processes and procedures.</div><div> 
</div><div>HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:</div>
Global Risk FIM / Regulatory Compliance / B.25 Global Conduct Policy<div>
Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. This should be used as a guide only and all roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate.</div><div></div> 
Strategy &amp; Business Models<ul><li>
Rules under this category are not applicable to this job</li></ul> 
Culture &amp; Behaviors<ul><li>
Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate</li><li>
Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets</li><li>
We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes</li><li>
We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity</li></ul> 
Customer:<ul><li>
We know our customers and understand their needs-we actively listen to them and ask the right questions</li><li>
Our products and services provide a balanced exchange of value between HSBC and our customers</li><li>
Throughout our Sales and servicing we are efficient, transparent and customer focused</li></ul> 
Markets:<ul><li>
We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately</li><li>
We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse</li></ul> 
Governance &amp; Oversight:<ul><li>
Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity</li><li>
Principal Accountabilities: key activities and decision-making areas</li></ul> 
Impact on the Business/Function:<ul><li>
Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues</li><li>
Contribute to the delivery of the key strategic initiatives set by Card Service leadership which will influence delivery of solutions to our customers across GBM and CMB</li><li>
Work in combination with other functions &ndash; Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment</li><li>
Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc</li></ul> 
Typical Targets and Measures:<ul><li>
Client satisfaction</li><li>
Resolution of client service issues</li><li>
High net promoter score</li><li>
Process improvements suggested and implemented</li></ul> 
Customers / Stakeholders:<ul><li>
Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and to provide service advisory solutions to the respective clients.</li><li>
Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards.</li><li>
Ensure that GPS is responsive to the requirements and expectations of the Global Businesses with regard to service expectation on Commercial Cards.</li><li>
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets</li><li>
Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.</li><li>
Manage commercial card process for clients to ensure positive client experience, accelerate revenue realization of won mandates, and improve transactional efficiency.</li><li>
Take ownership of clients&rsquo; cards service needs and deliver solutions aligned with client expectations which will help ensure retention of client&rsquo;s business</li><li>
Constantly meet or exceed global and local service standards for internal and external clients.</li><li>
Effectively manage and record all client complaints. Ensure proper escalation is done to GPS Card Business team</li></ul> 
Leadership &amp; Teamwork:<ul><li>
Exhibits behavior aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture</li><li>
Works cohesively with Team members including Team leader to achieve positive outcomes for the clients.</li><li>
Shares best practices and learnings within the team and takes a hands on approach in coaching new or junior team members</li><li>
Demonstrate the highest level of professionalism and integrity, setting exemplary standards of conduct to all employees</li><li>
Foster a strong, collaborative culture and positive team dynamics consistent with Group values</li><li>
Continue to develop skills, seek explicit development opportunities personally to achieve the highest levels of industry professionalism</li></ul> 
Operational Effectiveness &amp; Control:<ul><li>
Maintain a robust and efficient control environment across GPS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise</li><li>
Exercise judgment to assess and mitigate financial, documentary, credit, regulatory and compliance risks.</li><li>
Compliance of group policies and regulatory requirements</li><li>
Ensure that each service specialists training assigned is completed as per the mandatory requirements</li><li>
Ensure client complaints are recorded, reviewed and resolved in accordance with global and or country complaints handling standards</li><li>
Continually identify and address root cause issues that impact service levels</li><li>
Adopt preventive measures to improve and protect service levels.</li></ul> 
Role Context:
Client experience is a significant differentiator within the transaction banking space. Across the different markets Commercial Cards are a key driver of fee income and our proposition provides a differentiator to open client discussions. There is an opportunity to build on this strength through a team of dedicated commercial cards team to support complex queries.
With card solutions becoming more complex, clients are seeking a service specialist who are able to own the problem from start to finish, and this is being viewed as an important component of the larger card solution itself. Whilst there are generic service managers, the objective of the commercial card service specialists is to act as a go in between, as well a dual owner, that is service ownership and issue ownership &ndash; them being the singe one point of contact for all things cards at a program admin, treasurer level.
The card service specialists aligning with Group strategy, creating synergy with other country teams, and closely interacting with various internal (GB &amp; CMB RMs, Card Operations, Service Managers, FCC, RC, Legal &amp; Tax, etc.) and external (GB &amp; CMB customers), global, regional and local stakeholders are important activities to be successful in the role.
While in the process of delivering to meet customers&rsquo; expectations, the person is required to ensure that the team operates within the parameters established by external regulators in the region and is also subject to internal Group parameters. Therefore, a broad knowledge of the business environment and the commercial card business in the middle east, as well as a strong working knowledge of HSBC's operations, systems, card products and services in the region is required. 
Major Challenges:
Enhance our global position as the leading international transactions bank by establishing a pioneer service culture in terms of industry best practices, undisputed leadership, and consultative solution delivery.
Given the existing competitive market landscape, the jobholder is required to keep up to date in terms of market trends, card products, and ever-changing customer&rsquo;s needs. In view of the dependency with different departments like card operations, fraud management, product, IT, it is expected the individual create a working relationship with these teams and will be required to demonstrate broad and effective stakeholder management across various parties. The job holder will pro-actively identify internal efficiency opportunities by initiating improvement process review, engaging the cross function / cross country teams with an aim to enhance customer experience, elevating customer recognition and satisfaction. 
Qualifications &amp; Experience:<ul><li>
Fairly good understanding of payments, and commercial cards</li><li>
A passion for serving clients and managing clients, front line client engagement experience</li><li>
Ability to own issues, to be able to be in front of a client (via Video) and take ownership</li><li>
High commitment to service excellence and client relationship management</li><li>
Strong knowledge of back end operational process</li><li>
Fluent English language command &ndash; speaking and writing</li><li>
Strong interpersonal, influencing and communication skills</li><li>
Minimum 2 &ndash; 3 years in front line service, complex query handling</li></ul></div>

Commercial Cards Services Specialist - US / or UK - GPS - CMO (Night and Overnight Coverage applies

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