credit card specialist

CONNEXUS CREDIT UNION

<div><p><b>Connexus Credit Union - Who We Are:</b></p><p>
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.</p><p></p><p>
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.</p><p></p><p><b>
This position is a temporary contract role and is not a permanent employment opportunity.</b></p><p></p><p><b>
About the Role:</b></p><p>
Our Card Fraud Specialist is responsible for a variety of activities such as initiating card disputes, processing reports, and working claims to ensure compliance with Regulation E. This position not only serves as a subject matter expert in card fraud, they will also assist members and employees of Connexus over the phone to provide guidance, support, and investigate claims. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best.</p><p><b><br>
Responsibilities:</b></p><ul><li><p>
Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.</p></li><li><p>
Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.</p></li><li><p>
Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.</p></li><li><p>
Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.</p></li><li><p>
Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.</p></li><li><p>
Initiate outbound member calls to review submitted cases and gather additional documentation as needed.</p></li><li><p>
Collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.</p></li></ul><p></p><p><b>
Position Requirements:</b></p><ul><li><p>
This position is Remote.</p></li><li><p>
1+ years related experience is Required.</p></li><li><p>
Experience in financial institutions is Required.</p></li><li><p>
Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.</p></li><li><p>
Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.</p></li><li><p>
Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.</p></li><li><p>
Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.</p></li></ul><p></p><p><b>
Connexus Credit Union's Employer Recognitions:</b></p><ul><li><p>
2026 Best Place to Work in IT, Computer World</p></li></ul><p></p><p><i>
Equal Opportunity </i><i>Employer/Disabled/Veterans/41</i><i> CFR 60&ndash;1.4, 41 CFR 60-1.35</i></p></div>

Card Fraud Specialist

Rogue Credit Union

<div><div><b>Department:</b> Payments Services</div><div><b>
Reports To:</b> Payment Services Assistant Manager</div><div><b>
Classification:</b> Non-Exempt</div><div></div><div><b><br>
About Rogue Credit Union:</b></div><div></div><div><br>
When you join the team at Rogue Credit Union, you become a part of a purpose-driven organization that is focused on partnering with individuals and communities on their journeys to financial well-being. As a team member, you become a part of a growing financial cooperative whose mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. We strive to make an impact in the community by living, giving, and supporting local. Our focus is not our assets, but on providing value for the people and communities we serve.</div><div></div><div><br>
We believe in building a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! Our team members are critical to making our communities a better place to work and play. Rogue Credit Union is headquartered in the Rogue Valley which is located in beautiful southern Oregon. We&rsquo;re surrounded by gorgeous mountains, trees, rivers, lakes, waterfalls, music, festivals, art, and farm-to-table culinary delights. We&rsquo;re proud to call the Northwest home.</div><div></div><div><br>
Good candidates for Rogue are friendly, helpful, and enthusiastic individuals. They&rsquo;re excited to make an impact in the community and are passionate about serving our members. Applicants are ready to join not just a growing financial cooperative, but a team who will value and support them personally and professionally.</div><div></div><div><br>
Rogue Credit Union is a member-owned, not-for-profit financial cooperative with an asset base of over $3 billion and a loan portfolio of over $1.8 billion. At Rogue, membership is more than an auto loan or a checking account; it&rsquo;s about offering a higher level of service to over 204,000 members. Under the guidance of the Board of Directors, Rogue is committed to helping its members along the way, making local communities better for everyone. Membership with Rogue is open to anyone who lives, works, worships, or attends school in select Oregon, Idaho, and California counties. Please visit us online to become a part of something bigger.</div><div></div><div><b><br>
Role:</b></div><div>
Support and assists all areas of Rogue Credit Union (Rogue) cards processes and services. Actively anticipates and addresses common member concerns related to debit, credit and ATM card billing discrepancies, card requests, transaction denials, disputed charges, fraudulent activities, and limit enhancements within established regulatory and procedural deadlines, utilizing expertise in card program. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies, and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission, and Values.</div><div></div><div><b><br>
Essential Functions &amp; Responsibilities:</b></div><div>
65% Strong understanding of duties related to the cards area including but not limited to; all internal and external member inquiries related to the cards area which includes processing new card orders, returned cards, Co-Op Adjustments, investigating and processing card disputes, performing routine maintenance on existing cards, card issuance, card transaction research, troubleshoot reported card-related issues and fraud reporting. Maintains a general knowledge and understanding of key system operations, rules, regulations, and credit union policies and guidelines surrounding card processing to ensure processing limits, liabilities and timelines are adhered to.</div><div></div><div><br>
20% Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using Rogue&rsquo;s Service Promises to assist, educate, empower, and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Reviews payment reports and communicates with management regarding trends and/or areas of concern.</div><div></div><div><br>
10% Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates.</div><div></div><div><br>
5% Proactively performs other related duties as needed assigned.</div><div></div><div><b><br>
Knowledge and Skills:</b></div><div><b>
Experience:</b> One month to two years of similar or related experience or knowledge of credit, debit, ATM products and procedures preferred.</div><div></div><div><b><br>
Education:</b> A high school education or GED.</div><div></div><div><b><br>
Interpersonal Skills:</b> Work involves much personal contact with others inside and/or outside of the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.</div><div></div><div><b><br>
Other Skills:</b> Must be able to operate a 10-key calculator by touch. Must be computer proficient and ready to use PC spreadsheet software. Must have good productivity with the ability to manage the workload and meet deadlines. Must be thorough and have an eye for detail. Ability to work independently and as part of a team. Active listening skills, with deductive reasoning ability. Willingness to adapt to changing business needs and deadlines.</div><div></div><div><b><br>
Physical Requirements: </b>Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.</div><div></div><div><b><br>
Work Environment:</b> Normal workday with occasional overtime. May include early morning, evening or weekend work. May include evening or early morning travel with overnight stays. Travel to all credit union regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.</div><div></div><div><b><br>
Disclaimer:</b></div><div>
Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.</div><div></div><div><br>
Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.</div><div></div><div><br>
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295.</div><div></div><div><b><br>
This Job Description is not a complete statement of all duties and responsibilities comprising the position.</b></div></div><p></p>

Cards Specialist I or II (DOE)

Atlas Copco Group

<p></p><div><div><p>Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
</p><p><b>Join us on our journey for a better tomorrow.
</b></p></div><div><p><b>About the Role
</b></p><p>Join Atlas Copco Services Egypt, a leading international market leader in sustainable productivity solutions within the Compressor Technique business area, as a Credit Specialist. This key role within our Shared Services Finance Department involves supporting customer credit cases, ensuring accurate financial transactions, and supporting our commitment to excellence in financial operations.
</p><p><b>Key Responsibilities:
</b></p><ul><li>Support collection activities while nurturing positive customer relationships to maintain credit health.
</li><li>Identify and assess potential credit risks and emerging trends through detailed analysis.
</li><li>Ensure adherence to standardized credit procedures and internal controls.
</li><li>Monitor overdue balances and blocked orders to minimize risk exposure.
</li><li>Provide high-caliber service to business departments and finance teams by promptly resolving inquiries and discrepancies.
</li><li>Collaborate with colleagues across departments to foster seamless operations and problem resolution.
</li><li>Assist in audit processes by preparing and submitting required documentation.
</li><li>Contribute to automation efforts to optimize financial processes and reporting accuracy.
</li><li>Deliver adhoc reporting and support to business controllers and management for decision-making purposes.
</li><li>Comply with directives and requirements from your Credit Manager, demonstrating adaptability and initiative.
</li></ul><p><b>Skills and Attributes
</b></p><ul><li>Analytical mindset with a proactive and solution-driven approach, committed to meeting deadlines.
</li><li>Excellent communication skills, with a strong command of English both written and spoken; additional languages are advantageous.
</li><li>Highly organized, systematic, and methodical in work processes.
</li><li>A collaborative team player eager to learn and grow within a dynamic work environment.
</li></ul><p><b>Qualifications and Experience
</b></p><ul><li>University degree in Accounting, Business, Finance, or related field.
</li><li>2 to 4 years of experience in Finance Operations or Financial Accounting; experience in big audit firms (Big 4) or financial reporting is a plus.
</li><li>Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and familiarity with ERP systems; experience with SAP is highly favorable.
</li></ul><p><b>What We Offer
</b></p><p>Atlas Copco is dedicated to creating a diverse, inclusive, and collaborative workplace where every individual is valued, empowered, and respected. Joining us means being part of an international market leader committed to sustainable productivity solutions. We promote a friendly, family-like atmosphere and flexible hybrid work policies that support work-life balance.
</p><p>Our culture thrives on openness to change and continuous improvement, encouraging feedback and innovation at all levels. We invest in your growth through tailored learning opportunities, worldwide job placements, and professional training via our academy.
</p><p>Your safety and well-being are paramount. We maintain rigorous standards to ensure a healthy and secure working environment for all employees.
</p><p>Take the next step in your career by joining Atlas Copco Services Egypt, where your role as a Credit Specialist will be integral to our success in global financial operations. Immerse yourself in a supportive environment that offers ongoing development and the chance to make a significant impact.</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Finance
</div></div><br>
<div><div>Location: </div><div>Egypt
</div></div><br>
<div><div>City: </div><div>Cairo
</div></div><br>
<div><div>On-site/remote: </div><div>Hybrid
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Services Egypt
</div></div><br>
<div><div>Date of Posting: </div><div>April 14, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>May 14, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Credit Specialist

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>53506
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 6
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>07/05/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>12/05/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>About Us</b></div>
</div><div><p>
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p>
<p>
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br>
<p></p>
<p><b>
If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.</b></p><br>
<p>
</p><p><b>About Wealth and Retail Banking</b></p>
<p>
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p><p></p><p><br>
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p>
<p>
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br>
<p></p>
<p><b>
If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.</b></p><br>
<p>
</p><p><b>About Wealth and Retail Banking</b></p>
<p>
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p></div></div><p></p><div><div><div><b><br>
Job Summary</b></div>
</div><div><p>
The Credit Cards business in Standard Chartered Bank UAE is a growing business line with core focus on customer growth and card value proposition. The shortlisted candidate will work alongside the credit cards team to work on initiatives related to product development and maintenance, customer growth and customer engagement. This role will require working extensively with business partners across various functions to implement initiatives and track performance of these initiatives for an effective business management strategy.
</p></div></div><div><div><div><b>Key Responsibilities</b></div>
</div><div><ul><li>This role will be responsible to work on the design and implementation of credit card business initiatives. The activities will cover product development and management, product lifecycle management and customer growth. It will require collaboration with stakeholders across various functions to ensure that such initiatives are in line with the overall business objectives and we are achieving the desired results.</li>
<li>Develop credit card products that suit financial &amp; lifestyle needs of target segment, regular review of the proposition to ensure that our products are relevant and sustainable. This involves choosing product features, work with functional team on implementation of business requirements and oversee product development lifecycle</li>
<li>Design and implement marketing plans to drive credit card sales, work closely with Sales on training and implementation of best practices to achieve business targets</li>
<li>Support the team on initiatives related to customer growth. This includes end to end management of campaigns for new customer acquisition across various channels</li>
<li>Review consumer behaviour and market trends to identify opportunities for product proposition and tactical campaigns, market research to identify customer preferences, competitor analysis, and industry trends, stay up to date with regulatory requirements</li>
<li>Work closely with relevant teams to ensure that our digital platforms are working as per the product construct, work along with the digital team on the optimization of customer journey for a better customer experience</li>
<li>Regularly assess the performance of credit card products, analyse usage patterns, evaluate profitability, monitor customer feedback and identify areas for improvement</li>
<li>Engage with relevant stakeholders for effective governance and robust controls around product construct and processes</li>
<li>Responsible for supporting the execution of credit card business strategy, working with relevant stakeholders across various functions to ensure that the end-to-end journey works seamlessly for the customers.</li>
<li>Work with relevant teams to identify major customer pain points &amp; streamline the processes</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Product management</li>
<li>Structured approach to project management</li>
<li>Analytical skills</li>
<li>Problem solving</li>
<li>Technical experiene with Cards</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li>University Graduate</li>
<li>Strong communication and negotiation skills with the ability to influence outcomes</li>
<li>Networking ability to manage interdepartmental deliverables</li>
<li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit</li>
<li>Good understanding of the business environment and ability to work with stakeholders across geographies</li>
<li>Computer literacy.</li>
<li>Adaptable to multi-cultural environment.</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Senior Product and Portfolio Manager - Credit Cards

TAWANTECH

<div><ul><li>Deep hands-on experience in CC product design and CVP definition including card product suites, rewards and loyalty programs, fee structures, limit management, and segment-specific propositions for retail, corporate, and SME customers.</li><li>
Solid understanding of CC credit risk and approval mechanics including RAC frameworks, pre-approval logic, tiered cutoffs, ETB vs. NTB decisioning, and credit risk model interaction. Must be able to challenge and direct risk specialists, not necessarily model independently.</li><li>
Proven ability to map and redesign customer journeys by documenting current-state flows, identifying friction points, and designing target-state experiences across digital and physical channels.</li><li>
Functional understanding of digital banking technologies including eKYC, OCR, digital card issuance, API-based integrations, and real-time decisioning systems. Able to define technical requirements and review IT solution designs without writing code.</li><li>
Experience preparing business cases and financial models for card product initiatives with comfort interpreting CC portfolio economics, revenue projections, and ROI frameworks.</li><li>
Analytical capability to work with CC funnel data and portfolio metrics including activation rates, approval rates, time-to-card, transaction volumes, and average balance trends, and use these to drive product decisions.</li><li>
Familiarity with SAMA regulations, and cashless transaction frameworks in the KSA market. Prior experience in KSA banking is strongly preferred.</li><li>
Strong stakeholder management and cross-functional coordination skills with the ability to work simultaneously across Risk, CX, IT, Digital, Finance, Marketing, Ops, and Legal divisions.</li><li>
Ability to translate complex product and technical requirements into clear documentation, backlog items, and training materials understandable by both business and IT audiences.</li></ul><br>
<b>
Requirements</b><p><br>
10-12 years of banking experience with credit cards as the primary product</p></div>

Credit Card SME

Egyptian Banks Company

<div><ul><li>Manage the full chargeback lifecycle from initiation to final resolution
</li><li>Investigate and analyze disputed transactions across issuer and acquirer perspectives
</li><li>Process chargebacks in compliance with Visa and Mastercard rules and regulations
</li><li>Review transaction data and supporting documents to build strong representment cases
</li><li>Monitor deadlines and ensure timely submission of chargeback responses
</li><li>Collaborate with internal teams (fraud, operations, customer service) to resolve disputes efficiently
</li><li>Identify trends, root causes, and potential fraud patterns
</li><li>Maintain accurate records and reporting of chargeback activities
</li><li>Communicate with customers or partners via email when required</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Business, Finance, or a related field
</li><li>5+ years of experience in chargeback management or dispute resolution
</li><li>Strong understanding of the end-to-end chargeback cycle
</li><li>Hands-on experience with both <b>issuer</b> and <b>acquirer</b> chargeback processes
</li><li>Solid knowledge of card network rules, particularly Visa and Mastercard regulations
</li><li>Experience using chargeback or dispute management systems
</li><li>Strong analytical and problem-solving skills
</li><li>High attention to detail and ability to meet strict deadlines
</li><li>Good written communication skills</li></ul></div>

Chargeback Senior Specialist

easypaisa digital bank

<div>
 <p>
  <strong>
   About easypaisa digital bank:
  </strong>
 </p>
 <p>
  easypaisa is Pakistan&rsquo;s first digital bank and has advanced Pakistan&rsquo;s digital finance landscape. Backed by our shareholders, Telenor Group-a leading telecom operator in Asia and the Nordics- and Ant Group-the force behind Alipay, the world&rsquo;s leading open internet platform, easypaisa deliver secure, convenient financial solutions to millions of Pakistanis.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary:
  </strong>
 </p>
 <p>
  As Assistant Director &ndash; Cards and Online Payments will play a pivotal role in shaping the future of card-based and digital payment experiences in Pakistan. Incumbent be responsible for the end-to-end development, management, and optimization of products across Debit Card Issuance, Card Acquiring, OEM based payments and the Online Payments Gateway.
 </p>
 <p>
  This role requires close collaboration with cross-functional teams including engineers, designers, compliance, business, and external partners like Visa, Mastercard, and payment gateways. You will lead product ideation, define roadmaps, oversee delivery, and ensure regulatory alignment with the State Bank of Pakistan and global schemes.
 </p>
 <p>
  Your responsibilities will include driving innovation in card and online payments, identifying market trends and user needs, ensuring high performance and availability of payment products, and delivering seamless and secure payment experiences. A strong grasp of emerging payment technologies, digital wallets, and transaction security is critical.
 </p>
 <p>
  We are looking for a self-starter with a deep understanding of card issuing and acquiring, payment gateway integration, and mobile payment ecosystems, who can thrive in a fast-paced, agile environment and is passionate about creating impactful financial products that scale.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Lead the development and execution of the product strategy for debit card issuance, card acquiring, and online payment solutions, including OEM Pay integrations (Apple Pay, Google Pay) and easypaisa&rsquo;s Online Payment Gateway.
  </li>
  <li>
   Gain deep insights into customer behavior, merchant needs, and industry trends to identify product gaps and generate innovative payment solutions that enhance user experience, drive adoption, and grow market share.=
  </li>
  <li>
   Drive the design, development, and go-to-market of card-based payment products, ensuring seamless issuance, activation, and usage across digital and physical acceptance points.
  </li>
  <li>
   Manage the end-to-end lifecycle of card and payment gateway products, from ideation, requirements gathering, and technical design, through to development, launch, and continuous enhancement.
  </li>
  <li>
   Collaborate with international schemes (Visa, Mastercard, UPI, Paypak) and OEM partners to integrate and maintain compatibility with global digital wallet standards and ensure tokenization security compliance.
  </li>
  <li>
   Work closely with internal stakeholders including Compliance, Risk, Finance, Legal, Operations, and Engineering to ensure regulatory alignment, risk mitigation, and smooth delivery.
  </li>
  <li>
   Champion the use of agile delivery methodologies, participating in sprint planning, backlog grooming, and reviews to ensure efficient and timely product delivery.
  </li>
  <li>
   Conduct detailed competitor analysis, user research, and data-driven assessments to define success metrics (KPIs), track performance, and optimize the customer journey for card and payment services.
  </li>
  <li>
   Collaborate with acquiring partners and merchants to expand acceptance infrastructure, and scale usage of NFC, and online payment channels.
  </li>
  <li>
   Define and manage product documentation including functional specs, user flows, scenario mapping, and tokenization workflows for OEM Pay use cases.
  </li>
  <li>
   Ensure strong post-launch support, including monitoring performance, addressing issues proactively, and driving improvements based on user feedback and analytics.
  </li>
  <li>
   Contribute to marketing and campaign planning to drive product awareness and adoption, ensuring messaging aligns with overall product vision.
  </li>
  <li>
   Promote a culture of innovation, performance, and accountability within the team while adhering to Easypaisa Digital Bank behaviors and values.
  </li>
  <li>
   Establish and maintain a robust framework for risk, compliance, and data protection, especially in areas of card tokenization, customer onboarding, and online transaction processing.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Direct Reports:
  </strong>
 </p>
 <ul>
  <li>
   2 Direct reports
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Relationship
  </strong>
 </p>
 <p>
  <strong>
   Internal
  </strong>
 </p>
 <ul>
  <li>
   Finance/Strategy /Risk/Compliance
  </li>
  <li>
   Project Managers Technology/IT
  </li>
  <li>
   Branchless team
  </li>
  <li>
   Operations
  </li>
  <li>
   Business segments
  </li>
 </ul>
 <p>
  <strong>
   External
  </strong>
 </p>
 <ul>
  <li>
   Ant Financial
  </li>
  <li>
   SBP
  </li>
  <li>
   Vendors/solution providers
  </li>
  <li>
   Telcos
  </li>
  <li>
   1 Link
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge and Experience
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
  Bachelors / Masters (Computer Science preferred)
 </p>
 <p>
  <strong>
   Experience:
  </strong>
  5+ yrs. of work experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Behavioral Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   Solid demonstrable digital payment product management,
  </li>
  <li>
   Project management, and product development experience in Financial Services /banking sector.
  </li>
  <li>
   App based product experience will be added advantage.
  </li>
  <li>
   Excellent Analytical Skills
  </li>
 </ul>
</div>


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