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customer service representative Jobs in Muscat

customer service representative

front office manager

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credit manager

VOCO

<div><p>We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat&rsquo;s most dynamic waterfront destinations. As part of the global IHG Hotels &amp; Resorts family, voco&trade; is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we&rsquo;re preparing to open our doors soon &mdash; and we&rsquo;re looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel&rsquo;s culture and guest experience from day one. Whether you&rsquo;re looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.</p><p>
</p><p>We are seeking a detail-oriented and experienced Credit Manager to oversee the credit and collections functions. The Credit Manager is responsible for managing guest and company credit accounts, evaluating credit applications, minimizing financial risk, and ensuring timely collection of outstanding receivables. This role is critical to maintaining the hotel&rsquo;s cash flow, enforcing credit policies, and supporting sound financial operations.</p><p>
YOUR DAY-TO-DAY:</p><ul><li>
Review and approve credit applications for individuals, groups, and corporate clients in accordance with hotel credit policies.</li><li>
Monitor and manage all accounts receivable and billing processes to ensure accurate and timely invoicing.</li><li>
Follow up on outstanding accounts, perform collection calls/emails, and resolve billing disputes professionally and promptly.</li><li>
Maintain proper documentation of credit approvals, payment agreements, and correspondence.</li><li>
Collaborate with Sales, Events, and Front Office teams to ensure accurate billing and proper handling of credit accounts.</li><li>
Analyze credit data and financial statements to determine creditworthiness and credit limits.</li><li>
Prepare weekly and monthly aging reports and collection status summaries for management review.</li><li>
Monitor compliance with internal credit control policies and recommend improvements as needed.</li><li>
Support month-end closing activities and assist with audit preparations related to accounts receivable and credit functions.</li><li>
Escalate high-risk accounts and potential bad debts to the Director of Finance with appropriate recommendations.</li></ul><p>
WHAT WE NEED FROM YOU:</p><ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or a related field preferred.</li><li>
3&ndash;5 years of experience in credit management, accounts receivable, or finance, preferably within the hospitality industry.</li><li>
Strong understanding of credit analysis, collections, and hospitality billing procedures.</li><li>
Proficiency in hotel property management systems (e.g., Opera, OnQ) and financial software.</li><li>
Excellent organizational, negotiation, and communication skills.</li><li>
High attention to detail, analytical thinking, and ability to manage sensitive financial data confidentially.</li><li>
Proficient in Microsoft Excel and accounting/reporting tools.</li><li>
Ability to work independently and handle multiple priorities in a fast-paced environment.</li></ul><p>
WHAT YOU CAN EXPECT FROM US:</p><p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.</p><p>
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p><p>
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.</p><p>
So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p></p>
Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div><br /> <div id='job-id'>Job Id: PAFZ3+RLV3w0vy7bN+Qnm1hOLuM8aS5frI63C4Rd61dv3lAONyLWchhfw5yuXyFLGBHbNLR469Lk5/e4wJN7w+L+CjjyxyX927tmdqI4xEeagE+6oYT4u0DyaAyzBVTpu9fdSi0pYA==</div>

Credit Manager

G-NIUS

<div>
 <p>
  We are seeking an experienced Senior Credit Analyst to join a high-performing finance team within a well-established organisation operating across asset-backed financing and industrial investment sectors. This is a full-time, on-site position based in Muscat, Oman, offering a unique opportunity to contribute directly to complex international deals and investment strategies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Senior Credit Analyst, you will work closely with decision-makers throughout the full deal lifecycle-from due diligence and financial modelling to credit committee participation and execution. This role is ideal for a commercially astute finance professional looking to work on high-value cross-border transactions in a dynamic and fast-paced environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Conduct in-depth credit analysis, including financial statement review, cash flow forecasting, and sector benchmarking.
  </li>
  <li>
   Develop and maintain detailed financial models to support investment and lending decisions.
  </li>
  <li>
   Prepare high-quality credit memoranda and present recommendations to senior leadership.
  </li>
  <li>
   Participate actively in credit committee meetings and internal deal evaluations.
  </li>
  <li>
   Assist in the structuring of transactions, including drafting term sheets and reviewing facility agreements.
  </li>
  <li>
   Oversee documentation and compliance processes throughout the credit lifecycle.
  </li>
  <li>
   Collaborate with cross-functional teams during deal execution to ensure accuracy and timeliness.
  </li>
  <li>
   Contribute to the strategic analysis of markets and opportunities for growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   Strong background in credit analysis, corporate finance, or investment banking.
  </li>
  <li>
   Proven experience in financial modelling and valuation techniques.
  </li>
  <li>
   Solid understanding of IFRS and financial reporting standards.
  </li>
  <li>
   Advanced Excel user with strong data handling and presentation skills.
  </li>
  <li>
   Excellent communication and report-writing skills in English.
  </li>
  <li>
   Participation in, or completion of, the CFA program is advantageous.
  </li>
  <li>
   Prior exposure to asset-backed finance (e.g., transportation assets such as vessels or aircraft) is highly desirable.
  </li>
  <li>
   Familiarity with international deal structuring and multi-jurisdictional processes is a plus.
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: PxnzMeE69kymGoOohWHLMclcFRAVEW7k1FSekei8I+qGfZ/gCeRrkBZxArCbDbpvCHyK4M8J1xN+PMfUzaccIWE=</div>

Credit Analyst

Mandarin Oriental Hotel Group

<div><p><b>Income Auditor</b></p>
<p><b>
Mandarin Oriental Muscat</b> is looking for an<b> Income Auditor </b>to join our <b>Finance</b> team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p><b>
Mandarin Oriental Muscat</b></p>
<p>
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.</p>
<p>
For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.</p>
<p><b>
About the job</b></p>
<ul>
<li>Responsible for the accounting of all daily income of the hotel and to ensure that the monthly revenue is completed and posted to the accounting system on the first day of each month.</li>
<li>Prepare and distribute the accurate Daily Revenue Report to management on a timely basis.</li>
<li>Verify, monitor and review all hotel revenue reports and night audit reports.</li>
<li>Ensuring that daily revenues and settlements are balanced/reconciled in PMS, POS and other hotel systems.</li>
<li>Verify the balance of all interface postings to ensure all revenues have been posted.</li>
<li>Verify and reconcile all revenue centers as reported in the income journal daily.</li>
<li>Ensure all Rooms, F&amp;B, and Spa statistics are reported correctly.</li>
<li>Ensure correct SUN account mapping for all revenues and statistics transaction codes in Datavision.</li>
<li>Review of any changes to room rate codes daily via Rate Discrepancy and Variance Reports.</li>
<li>Verify reason and applicable supporting documents for any rooms sold at below 50% of Best Available Rate (BAR).</li>
<li>Review rates charged to all walk-in guests with applicable supporting documents.</li>
<li>Review of No-Show Report and to ensure that all &ldquo;chargeable&rdquo; No Shows have been charged.</li>
<li>Ensure that all rebates, allowances and discounts given to guests are properly authorized and approved in accordance with hotel policies and procedures. Any deviations from hotel policies and procedures must be reported outright to the Director of Finance or his designate.</li>
<li>Review paid-out transactions for completeness and authorization.</li>
<li>Ensure all miscellaneous, negative postings, and house charges are approved and complete with adequate explanations.</li>
<li>Calculate and update the foreign exchange rates for applicable currencies in the PMS system then inform the Front Desk on the approved/new Currency Rates to update the rates display board.</li>
<li>Ensure that all complimentary rooms are supported with duly approved complimentary request form and prior approval by the General Manager or his designate.</li>
<li>Review housekeeping discrepancy and room reconciliation reports.</li>
<li>Review physical room check performed by security &amp; hotel duty manager.</li>
<li>Ensure that banquet revenue postings are correct by reconciling the banquet daily event list report which is provided by the Catering &amp; Events team on a daily basis. Account all daily Banquet Events Order (BEO) and check the completeness of charges made to the guest as agreed in the BEO. Follow-up on errors and discrepancies.</li>
<li>Review F&amp;B voids to verify authorization and adequate back up information.</li>
<li>Verify all F&amp;B negative postings, discounts, and house charges (Entertainment Check, Officer Check, Complimentary Check) for proper approval and adequate supporting documents.</li>
<li>To ensure complimentary &amp; entertainment checks are properly accounted for and name of guest and purpose of entertainment/complimentary are indicated.</li>
<li>Review &ldquo;Open Key&rdquo; sales for completeness and authorization.</li>
<li>Ensure that credit card terminal settlements were reconciled with credit card transactions posted in the system.</li>
<li>Handle credit card reconciliation discrepancies in a timely manner.</li>
<li>Handle promptly all guest issues and disputes, including credit card inquiries and charge backs. Make the appropriate corrections as required after obtaining the Director of Finance&rsquo;s approval or his designate.</li>
<li>Prepare extension wise telephone reports and submit to all departments to review. Make sure all departments return the checked reports.</li>
<li>Ensure issuance of complimentary local gift certificates and global gift cards are properly accounted for and its utilizations are administered accurately.</li>
<li>Verify redeemed gift cards against Givex slips and Gift Card City Ledger/House Account.</li>
<li>Conduct monthly inventory of global gift cards and submit the report to Corporate Office.</li>
<li>Review the daily General Cashier Report (GCR). Verify amount banked against total receipts</li>
<li>Ensure that all clearance accounts were cleared/zeroed out every month end.</li>
<li>Ensure that the subsidiary ledgers (i.e. Guest Ledger, AR Account/City Ledger, Advance Deposit) were reconciled with the General Ledger balances every month end. Any variance must have proper explanation.</li>
<li>Prepare month-end reconciliation for all related General Ledger and revenue balances.</li>
<li>Conduct monthly spot checks in the operations such as but not limited to verification of menu price against POS, verification in outlets that checks have been opened for all occupied tables, and review of issued Emergency Kits as to completeness.</li>
<li>Assist the General Cashier in performing surprise cash float counts.</li>
<li>Monitor the issuances of accountable forms such as but not limited to Official Receipts, Manual Guest Checks, Complimentary Forms, etc.</li>
<li>Review the Audit Logging from Infogenesis and Audit Log from SpaSoft for completeness and authorization of system changes made to menu items.</li>
<li>Report audit findings for the deviations/ discrepancies noted.</li>
<li>Ensure completeness of audit reports with relevant approval to be included in daily audit package.</li>
<li>Ensure full compliance with Control Self-Assessment Questionnaires (CSAQ) such as but not limited to Revenues, Cash Handling, Credit Control &amp; AR sections.</li></ul><br>
<p><b>
</b></p><p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div><p></p><br /> <div id='job-id'>Job Id: YG+2/jf267ZHIteOxGFkJX6b8qu8IBvTQjdDKhEluUoxlZ0qAO7oscbPL2Yjy6y1gmpmxfKlV2f0JId6XLMl24ppwNeg7r2PkKjKDR9yT3eKSY35L7r9iNMDMJNmGH3n2TTNLm7Te+0gAdajH+l8xUh/ixCJsQiyVAxGRDrGpNbang==</div>

Income Auditor - Omani National

Apparel Group

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 POSITION OBJECTIVE
 <br/>
 <br/>
 <ul>
  <li>
   The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
  </li>
  <li>
   Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager
   <br/>
   <br/>
  </li>
 </ul>
 Key Responsibilities
 <br/>
 <br/>
 Customer Service:
 <br/>
 <br/>
 <ul>
  <li>
   Greet the customers and assist them in selecting the right product.
  </li>
  <li>
   Convert the window shoppers to ultimate buyers.
  </li>
  <li>
   Promote the Club Apparel Loyalty Program of the company for repeat sales
  </li>
  <li>
   Serve Customers with the highest standards and follow the company guideline of selling ( GUEST &ndash; Greet, Understand, Explain, Sell, Thank)
  </li>
  <li>
   Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
  </li>
  <li>
   Must be presentable and well-groomed at all the times
  </li>
  <li>
   Flexible to work for extended hours during the Sale period
  </li>
  <li>
   Must possess up to date product knowledge and ensure minimal stock loss.
  </li>
  <li>
   Flexible to work for extended hours during the Sale period.
   <br/>
   <br/>
  </li>
 </ul>
 Merchandise:
 <br/>
 <br/>
 <ul>
  <li>
   Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
  </li>
  <li>
   Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
  </li>
  <li>
   Record the inventory inward / outward and maintain the report of the same Process
  </li>
  <li>
   Handle the POS (Point of Sale) / Billing Counter efficiently
  </li>
  <li>
   Tally money in the cash till during the beginning / end of the shifts
  </li>
  <li>
   Issue receipts / refunds / change to the customers correctly
  </li>
  <li>
   Process the payments by cash / credit cards / vouchers / automatic debits
  </li>
  <li>
   Ensure awareness and vigilance at all times of security in the store without any negligence
  </li>
  <li>
   Must be flexible to work for varied shifts and overtime as per the business requirement
  </li>
  <li>
   Adhere to SOP &amp; Loss Prevention Policies
  </li>
  <li>
   Maintain confidentiality of the sales figures to the outside party
  </li>
 </ul>
</div>
<br /> <div id='job-id'>Job Id: fVGjrFEtko0llcde/qUKNJktN5zavcE/izVdtp0+FHrRc8yJhvEyEJuaaAWgkFy0ovrJXfIy5dbmNMx1O+9piL2uTMpEUYAQTLUIopxxA0ndODbzgPEPGaiSUXX7oSM0nM+iy5fIzGHMZiwfz+1J+X2h6/TOXZ/N5JI=</div>

Sales Associate

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Achieve positive outcomes from Guest queries in a timely and efficient manner
  </li>
  <li>
   Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  </li>
  <li>
   Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  </li>
  <li>
   Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  </li>
  <li>
   Comply with hotel security, fire regulations and all health and safety legislation
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow company brand standards
  </li>
  <li>
   Assist other departments, as necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Calm, efficient, and organized with great attention to detail
  </li>
  <li>
   Ability to multi-task while maintaining a positive attitude when working with a Guest
  </li>
  <li>
   Professional manner with an emphasis on hospitality and guest service
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in cash handling
  </li>
  <li>
   Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  </li>
  <li>
   Conflict resolution experience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn Muscat
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Garden Inn
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>
<br /> <div id='job-id'>Job Id: IdQLOvU5k4GL6T7+RtXiW0x0YuZcWC5VbslxJPJ97CCA+6VzaK/bwmDtVm5NsNOtO0D7StZ5IKlGhGDHl+AVmxskc0uhYqrh46AutR2iIMWrTLmVUJOv3GtLzE9SdWOREDPp9ICg4LuVo1WFm2wMp39ulxfv39R7Zmzc5geAkm7vMNoWTPJZ+mXLdptHmjW5eI/TnJ3qwoduKBgkY/dOv9AJzSqQ</div>

Guest Service Agent / Associate Omani

RMD Kwikform Ltd

<div><div><div><div>TITLE</div>
<div>Project Support Assistant (REF0002Oman)</div>
<div>TYPE</div>
<div>Full Time</div>
<div>LOCATION</div>
<div>Muscat</div>
<div>COUNTRY</div>
<div>Oman</div>
<div>MAIN PURPOSE</div>
<div>We are looking for a highly organised and proactive Project Support Assistant to provide vital support to our Sales, Engineering and Finance teams. In this role, you will assist with the coordination of project proposals, technical documentation, client communication, credit control, and administrative tasks that help deliver tailored formwork and scaffolding solutions to our clients.</div>
<div>You&rsquo;ll act as a key liaison between internal departments and external stakeholders, ensuring smooth workflows and high-quality service delivery.</div>
<div>RESPONSIBILITIES</div>
<ul><li>Support the Sales and Engineering teams with the preparation of project proposals, quotations, and technical submittals.</li></ul>
<ul><li>Assist in reviewing and organising drawings, designs, and specifications from clients and engineering staff.</li></ul>
<ul><li>Coordinate project documentation, including contracts, RFIs, material lists, calculations, and schedules.</li></ul>
<ul><li>Track and follow up on sales inquiries, project deadlines, and customer requirements.</li></ul>
<ul><li>Liaise with clients, engineers, estimators, and sales representatives to clarify requirements and timelines.</li></ul>
<ul><li>Prepare reports, presentations, and data summaries for internal meetings or client updates.</li></ul>
<ul><li>Assist with credit control tasks, including:</li></ul>
<ul><li>Monitoring outstanding invoices and payment terms.</li></ul>
<ul><li>Liaising with clients regarding overdue accounts.</li></ul>
<ul><li>Working with the finance team to escalate and resolve payment issues.</li></ul>
<ul><li>Maintaining accurate records of client payment status.</li></ul>
<div>CLOSING DATE</div>
<div>Sunday, August 31, 2025</div></div></div></div><div></div><br /> <div id='job-id'>Job Id: GEr9IZlkqgKidBNRmj/QBVwv1mvsK/vWuhVvvrSEnG8h4kpI3uul7dNxx/BqQvfKBObVgixsULMwDzbVwM4PXMkG+5crbYyXVdqw5+VORIc=</div>

Project Support Assistant

Mandarin Oriental

<div>
 <strong>
  Front Office Supervisor
  <br/>
  <br/>
 </strong>
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 <br/>
 <br/>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 <br/>
 <br/>
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 <br/>
 <br/>
 <strong>
  Mandarin Oriental Muscat
  <br/>
  <br/>
 </strong>
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 <br/>
 <br/>
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 <br/>
 <br/>
 <strong>
  Scope of Position
  <br/>
  <br/>
 </strong>
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
  </li>
  <li>
   Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
  </li>
  <li>
   Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
  </li>
  <li>
   Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
  </li>
  <li>
   Assure the back and front of house areas of the Reception are clean and tidy at all times.
  </li>
  <li>
   Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
  </li>
  <li>
   Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
  </li>
  <li>
   Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
  </li>
  <li>
   Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
  </li>
  <li>
   Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
  </li>
  <li>
   Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
  </li>
  <li>
   To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
  </li>
  <li>
   To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
  </li>
  <li>
   To perform and check all duties related to shift opening and closing check list.
  </li>
  <li>
   Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
  </li>
  <li>
   Greet and escort guests promptly to their rooms.
  </li>
  <li>
   Handle guests&rsquo; complaints
  </li>
  <li>
   Help the Bell team when needed
  </li>
  <li>
   Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
  </li>
  <li>
   Ensure team product knowledge is maintained, updated and regularly tested.
  </li>
  <li>
   Attend and conduct meetings during absence or unavailability of management team.
  </li>
  <li>
   Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
  </li>
  <li>
   Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  </li>
  <li>
   Communicate clearly with the Night Auditor and Accounting.
  </li>
  <li>
   Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our commitment to you
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  </li>
  <li>
   MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  </li>
  <li>
   Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  </li>
  <li>
   Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
  </li>
 </ul>
</div>
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Front Office Supervisor - Omani National

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