credit representative

French & Parrello

<div><p>French &amp; Parrello Associates (FPA) is seeking a Billing Representative for our Accounting Department in Wall, NJ. This position is in office and full-time.</p><p><b>
Core Responsibilities</b></p><div><ul><li>
Prepares and monitors project budgets</li><li>
Preparation and processing of invoices and contract documents</li><li>
Set up projects according to contract terms</li><li>
Monthly project budget reconciliation</li><li>
Weekly data entry of various company expenses</li><li>
Assist Project Managers with research and resolution of client questions</li><li>
Assist Project Managers with ad hoc reports</li><li>
Accounts receivable collection assistance</li><li>
Excellent organizational skills and attention to detail</li><li>
Ability to think critically and solve problems</li><li>
Ability to multitask in a fast-paced deadline-oriented environment</li><li>
Strong written, verbal, and interpersonal communication skills</li><li>
Good time management skills</li></ul></div><p></p><p><b><br>
Required Qualifications</b></p><div><ul><li>
Associates or Bachelor&rsquo;s Degree in Accounting or equivalent experience in high volume billing preparation and/or general accounting.</li><li>
Experience with Deltek VantagePoint is preferred.</li><li>
Proficient in MS Office Programs specifically Excel</li><li>
Proficient with Adobe writer</li></ul></div><p></p><p><b><br>
Benefits</b></p><div></div><div><br>
We understand that a fulfilling career is about more than just the work you do &ndash; it&rsquo;s about feeling secure in your health, confident in your financial future, and balanced in your personal and professional life. That&rsquo;s why we strive to offer one of the most comprehensive benefits packages in our industry. By doing so, we aim to attract top talent and ensure that every member of our team has the resources they need to thrive, both at work and at home.</div><ul><li><ul><li>
Medical, Dental, Vision insurance</li><li>
401(k) Retirement Plan with Employer Matching</li><li>
Roth 401(k) Option</li><li>
Individual and Dependent Life Insurance</li><li>
Short and Long-Term Disability Insurance</li><li>
Health Wellness Programs, Flu shots, Rewards for Healthy Lifestyle</li><li>
Tuition Reimbursement</li><li>
Training and Professional Development</li><li>
Opportunities for Community Outreach Through Internal Networks</li><li>
Personal Time Off Program (PTO)</li><li>
Transit/Parking Program</li><li>
Flexible Summer Work Schedules</li><li>
Aflac</li><li>
Discount Tickets: Tickets At Work, LifeMart, and Staples Work Wins</li><li>
Credit Union</li><li>
Verizon Wireless Discount</li><li>
Dry Cleaning Service</li><li>
Corporate Events, Outings &amp; Activities</li></ul></li></ul><p><b>
Compensation</b></p><p>
The projected compensation range for this position is $60,000 to $75,000. Actual compensation will depend on factors such as experience, education and skill set.</p><div><b>
Who We Are</b></div><div></div><div><br>
We value curiosity, accountability, and continuous learning &ndash; and we provide the tools, mentorship, and flexibility to help every team member reach their full potential. We&rsquo;re looking for talented, driven professionals who share our passion for pushing boundaries and creating solutions that make a real difference in people&rsquo;s lives.</div><div></div><div><br>
At FPA, we&rsquo;re proud to be recognized year after year as one of<b> </b>NJBIZ&rsquo;s Best Places to Work, and consistently ranked among the top firms in the industry. These honors reflect our people-first culture, collaborative spirit, and commitment to innovation and excellence. At FPA, you&rsquo;ll find more than a job &ndash; you&rsquo;ll find purpose, connection, and a workplace that invests in your growth and success.</div><div></div><div><b><br>
Engineering and Consulting Since 1974</b></div><div></div><div><br>
For over 50 years, French &amp; Parrello Associates (FPA) has been a trusted partner in delivering innovative solutions that shape communities, enhance infrastructure, and drive progress. As a multidisciplinary firm, we integrate expertise across diverse markets to streamline project execution, optimize resources, and achieve cost-effective, forward-thinking results.</div><div></div><div><br>
FPA combines boutique-level service with enterprise-level expertise &ndash; offering clients the best of both worlds. With a steadfast commitment to quality, collaboration, and innovation, our team continues to shape the built environment with solutions that stand the test of time.</div></div><p></p>

Billing Representative

Morgans Originals

<div><b>Company Description</b><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><b><br>
Job Description</b><p><br>
Responsibilities</p><p>
Credit Assessment and Risk Management:</p><ul><li>Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups.</li><li>Review and approve credit applications, ensuring they meet the hotel&rsquo;s credit policy.</li><li>Analyze customer financial history and determine appropriate credit limits for each account.</li><li>Regularly monitor and assess accounts to identify and mitigate potential credit risks.</li></ul><p>
Accounts Receivable Management:</p><ul><li>Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time.</li><li>Follow up on outstanding accounts and overdue payments to ensure timely resolution.</li><li>Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt.</li><li>Ensure that all payments are posted correctly and accurately in the hotel&rsquo;s financial systems.</li></ul><p>
Credit Policy Enforcement:</p><ul><li>Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders.</li><li>Monitor and enforce the hotel&rsquo;s credit terms, ensuring that clients&rsquo; credit limits and payment terms are respected.</li><li>Approve or decline requests for extended credit or credit extensions in line with hotel policy.</li></ul><p>
Collections and Dispute Resolution:</p><ul><li>Lead and manage the collections process, working with customers to ensure timely and full payment.</li><li>Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies.</li><li>Negotiate payment arrangements with clients who may be facing financial difficulties.</li><li>Work with the legal department or external collections agencies when necessary to recover overdue payments.</li></ul><p>
Reporting and Financial Analysis:</p><ul><li>Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management.</li><li>Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process.</li></ul><p></p><ul><li><br>
Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported.</li></ul><p>
Team Leadership and Supervision:</p><ul><li>Supervise and train the accounts receivable and credit team to ensure efficient operations.</li><li>Provide guidance on credit management best practices, improving team performance and reducing errors.</li><li>Foster a collaborative and effective working environment within the credit and finance departments.</li></ul><p>
Internal and External Coordination:</p><ul><li>Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing.</li><li>Work closely with the finance department to ensure proper cash flow management and adherence to budgets.</li><li>Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues.</li></ul><p>
Compliance and Documentation:</p><ul><li>Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management.</li><li>Maintain accurate records of all credit agreements, transactions, and payment history.</li><li>Ensure proper filing and documentation of all credit-related documents for auditing purposes.</li></ul><p>
Additional Responsibilities:</p><ul><li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul><p></p><p><br>
People &amp; Culture</p><p>
Employee Relations</p><ul><li>Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.</li><li>Work alongside with the People &amp; Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.</li></ul><p>
Recruitment</p><ul><li>Hire new Heartists in conjunction with the People &amp; Culture Leader through INES.</li><li>Use the interview guides provided and Talent Meter to gain further information on any potential candidate.</li></ul><p>
Employee Engagement and Communications</p><ul><li>Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company&rsquo;s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li><li>Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.</li><li>Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager.</li></ul><p></p><p><br>
Learning &amp; Talent Development &amp; Performance Management</p><ul><li>Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.</li><li>Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.</li><li>Ensure Departments have adequate Departmental trainers, and these are well utilised.</li><li>For all supervisory positions have a transparent development programme in place in conjunction with the Talent &amp; Culture leader as well as Learning &amp; Development.</li><li>Development of direct reports to give them ongoing feedback and development.</li><li>Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.</li><li>Performs additional duties as directed by supervisors.</li><li>Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.</li><li>Is fully conversant with all health and safety, fire and emergency procedures.</li><li>Maintains a high standard of personal hygiene, dress, uniform, and body language.</li><li>Is polite and professional in any situation where the image or regulation of the hotel is represented.</li><li>Attends meetings and training as required by supervisors.</li><li>Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law.</li><li>Interacts with guests actively soliciting feedback.</li></ul><p>
Finance</p><ul><li>The activities and contribution of the role will impact the performance of the hotel.</li><li>Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.</li><li>Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.</li><li>Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.</li><li>Demonstrate full awareness of departmental budget/P&amp;L and work towards achieving it by minimizing expenses and maximizing room revenue.</li></ul><p></p><p><br>
This role demands strategic thinking, strong leadership, and a focus on delivering exceptional guest experiences while maximizing revenue and profitability.</p><b><br>
Qualifications</b><p><br>
Abilities/Key Competencies/Skills</p><p>
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company&rsquo;s Heartist service culture to be responsive, respectful and deliver a great experience.</p><p></p><p><br>
Leading Myself</p><ul><li>Positive Orientation</li><li>Operational Decision Making</li><li>Self-Development &amp; Management</li></ul><p>
Leading Others</p><ul><li>Developing an Empowered Team</li><li>Leading an Engaged and Diverse Team</li><li>Communication</li></ul><p></p><p><br>
Leading the Business</p><ul><li>Advocating Guest Passion</li><li>Business Planning and Analysis</li><li>Business Improvement and Change</li></ul><p></p><p><br>
Experience/Certificates/Education</p><ul><li>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry.</li><li>Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus.</li><li>Skills &amp; Attributes:</li></ul><p>
o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms).</p><p>
o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking.</p><p>
o Strong ability to analyze financial data, assess credit risks, and make informed decisions.</p><p>
o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes.</p><p>
o Ability to manage financial records and ensure accuracy in all credit-related activities.</p><p>
o Ability to resolve issues related to billing, collections, and disputes effectively.</p><p>
o Experience in supervising and guiding a team to meet departmental objectives.</p><b><br>
Additional Information</b><p><br>
Your team and working environment:<br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>
Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Credit

Community Credit Union of Florida

<div><p><b>Member Service Representative</b></p><p>
The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, &ldquo;<b><i>Always improve the financial well-being of our members and make a positive difference in the communities we serve</i></b>,&rdquo; by delivering outstanding service to both internal and external members. A key element of excellent service is to identify the financial needs of each member and recommend an appropriate credit union solution. The Member Service Representative is responsible for providing assistance to members and support for other related branch activities and services. The incumbent is responsible for providing outstanding professional service while answering all member inquiries by providing frontline coverage that may include opening, processing, maintaining and closing all types of accounts, products, and services and performing the associated clerical functions; assisting members with their selection of products and services; educating members on the benefits of the products offered by the credit union and conducting oneself in a professional, friendly manner with an emphasis on member education and quality of service. The Member Service Representative has no lending authority. Incumbent may be required to work at different branches at different times and must be willing to rotate between locations as needed.</p><p>
Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.</p><ul><li>
Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li><li>
Delivers service to both internal and external members that is in alignment with the credit union&rsquo;s Service Promises and meets all established service goals.</li><li>
Abides by CCU&rsquo;s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual&rsquo;s needs. Promotes teamwork, respects the opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li><li>
Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.</li><li>
Assists members with the selection of various accounts, products, and financial services available from the credit union.</li><li>
Responsible for serving members and responding to member inquiries and problems, performing transactions and other services in a professional, timely, and accurate manner. Follows up on inquiries with informational materials and/or phone contact, investigates and corrects errors, and resolves problems or other issues.</li><li>
Interviews members to determine whether they meet the criteria for the products or services requested, establishes proper identification, and determines the need and extent of reference investigation. Makes decisions regarding the opening of new accounts, prepares all documents and items about accounts, and processes them according to policy and procedure.</li><li>
Performs the following activities as needed or required: obtains credit reports, verifications of employment/income, completes fraud claims, safe deposit duties including opening accounts, controlling access, assisting members, and processing affiliated reports, funds transfers, orders for checks and deposit slips, various loan and teller transactions, and file maintenance as needed.</li><li>
Provides service to members or prospective members seeking consumer loans, which may include but are not limited to: installment, commercial, credit card, signature, etc. Operates with the assistance of members of management or senior lending staff regarding processing, reviewing, approving, or denying any loan applications, and subsequently reviewing with management or senior lending staff, before notifying the member.</li><li>
Administers approved loans, establishes relevant files, and obtains pertinent information or reports as required. Ensures loan activities are completed in a timely fashion and follows the established policies and practices of the credit union.</li><li>
Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact, investigates and corrects errors, resolves problems or other issues, and helps members to utilize electronic delivery channels for convenience.</li><li>
Responsible for completing secondary marketing activities and outbound calls as outlined in the secondary marketing procedures promptly. Responsible for logging on to the phone system daily to relieve overflow from the Member Service Center to improve the quality of service to the members.</li><li>
Maintains files, copies, and faxes documents, and orders and distributes supplies if needed.</li><li>
Follows policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li><li>
Performs other related service duties and special projects as assigned.</li></ul><p></p><h1 class="jobSectionHeader"><b><br>
ENVIRONMENT AND PHYSICAL ACTIVITY</b></h1><p>
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reaching.</p><p>
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.</p><p><b>
MENTAL DEMANDS</b></p><p>
The incumbent in this position must be able to read documents or instruments, perform detailed work, problem-solve, reason, have strong math, verbal, and written communication skills, and be capable of effectively handling stress, multiple concurrent tasks, and constant interruptions.</p><h1 class="jobSectionHeader"><b>
POSITION REQUIREMENTS</b></h1><p>
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.</p><ul><li>
High school diploma or general education degree (GED), up to two (2) years of related experience and/or training, or the equivalent combination of education and experience. Work-related experience should consist of a customer service background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.</li><li>
Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations.</li><li>
Basic experience and knowledge of operational activities, terminology, products and services, related state and federal compliance regulations, and operational policies.</li><li>
Basic skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li><li>
Basic math skills; calculate interest and balance accounts, add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments promptly.</li><li>
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to members and employees.</li><li>
Effective organizational and time management skills, and the ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li><li>
Must be a team player, but also able to work alone and self-manage. Multi-tasking and attention to detail are critical in this role.</li></ul><p>
The incumbent must be able to perform in this position safely, without endangering the health or safety of the individual or others.</p><p></p><p><br>
Management reserves the right to change this position description at any time according to business needs.</p></div><p></p>

Member Service Representative

Park Community Credit Union

<div><div><b>Role:</b><br>
By emphasizing ONE Park, ONE mission, ONE team, the Member Services Representative completes financial transactions professionally and efficiently, listens to and addresses member inquiries, and ensures accuracy in member records. This role involves guiding members through the credit union's products and services, identifying opportunities to enhance their financial well-being, and maintaining compliance with internal procedures and guidelines.</div>
<div></div><div><b>Essential Functions &amp; Responsibilities:</b></div>
<ul><li>Receive and process member financial transactions, including deposits, withdrawals and loan payments;; transfers amounts from member accounts as directed. Post transactions to member accounts and maintain member records. Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Balance cash drawer and daily transactions according to credit union policies and guidelines. Follow the choreography established for the branch footprint.</li>
<li>Complete and maintain financial certification training as designated by the credit union. Uncover opportunities and advise members on financial health.</li>
<li>Perform a variety of miscellaneous tasks including ATM duties, completing logs and reports, typing, filing, computer input and answering the telephone.</li>
 <li>Perform other job-related duties as assigned</li>
</ul><div><b>Performance Measurements:</b><br>
1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:<br>
Vibrant Connections<br>
Inclusive Excellence<br>
Bold Compassion<br>
Endless Empowerment<br>
2. To provide friendly, professional and accurate service and support to all members and coworkers.<br>
3. To function within the pre-set balancing standards policy.<br>
4. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.<br>
5. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.<br>
6. To follow the credit union&rsquo;s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.</div>
<div></div><div><b>Knowledge and Skills:</b></div>
<div><b>Experience</b>: One month to twelve months of similar or related experience.</div>
<div><b>Education:</b> A high school education of GED.</div>
<div><b>Interpersonal Skills:</b> Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring normal courtesy in providing assistance or information.</div>
<div><b>Other Skills:</b> Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.</div>
<div></div><div><b>Physical Requirements:</b><br>
<b>WORK ENVIRONMENT </b>The work environment characteristics described here are representative of those an<br>
employee encounters while performing the essential functions of this position. Reasonable<br>
accommodations may be made to enable qualified individuals with disabilities to perform<br>
the essential functions. While performing the essential duties of this position, the employee is regularly exposed to<br>
a general office environment and interaction with customers.<br>
<b>PHYSICAL DEMANDS </b>The physical demands described here are representative of those required to successfully<br>
perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit,<br>
stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones,<br>
and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.</div>
<div></div><div><div><b>Company Description:</b></div>
<div>Park Community is Kentucky&rsquo;s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.</div>
</div>
<div></div><div><b>PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER</b><b>/VETERANS/DISABLED</b></div></div>

Teller (MSR)- Dixie

Quorum Federal Credit Union

<div><p><b>Who is Quorum</b></p>
<p>
At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.</p><br>
<p></p>
<p><b>
Job Description Summary</b></p>
<p>
The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union.
</p><ul><li><b>Please note that this is a temporary role with an expected duration of 3&ndash;4 months.</b></li></ul>
<p><b>
Key Job Responsibilities and Accountabilities</b></p><br>
<p><b>
</b></p><div><ul><li>Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence.</li></ul>
</div><div><ul><li>Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy.</li></ul>
</div><div><ul><li>Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.</li></ul>
</div><div><ul><li>Educate new and existing members on loan and deposit products and other services.</li></ul>
</div><div><ul><li>Authorizes service fee refunds and waivers within established guidelines for this position.
</li></ul></div><div><ul><li>Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues.</li></ul>
</div><div><ul><li>Participates in new product testing and other organization/departmental projects as assigned.
</li></ul></div><div><ul><li>Provides input to management on workflow issues, patterns, and improvements.</li></ul>
</div><div><ul><li>Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.</li></ul>
</div><div><ul><li>Keeps abreast of industry developments including, but not limited to changes in regulations and technology.</li></ul>
</div><div><ul><li>Performs additional duties as required.</li></ul></div><br>
<p></p>
<p><b>
Job Requirements, Competencies, and Skills</b></p><br>
<p><b>
</b></p><p>The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional.
</p><div><ul><li>High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree.</li></ul>
</div><div><ul><li>Minimum of one year experience in financial services industry, in a call center.
</li></ul></div><div><ul><li>Must maintain required scores on Call Monitoring.
</li></ul></div><div><ul><li>Excellent problem-solving, organizational, analytical, verbal, and written communication skills.</li></ul>
</div><div><ul><li>Strong decision making and time management skills with the ability to manage multiple projects/duties.
</li></ul></div><div><ul><li>Trustworthy with the ability to maintain highest level of integrity and trust.</li></ul>
</div><div><ul><li>Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries
</li></ul></div><div><ul><li>Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction.</li></ul></div><br>
<p></p>
<p><b>
Environmental / Physical / Mental Requirements
</b></p><ul><li>Stable internet connection with speeds high enough for video conferencing and screen sharing</li>
</ul><ul><li>Smartphone with current iOS/Android OS</li>
</ul><ul><li>Prolonged periods sitting at a workstation and working on a computer</li>
</ul><ul><li>Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone</li></ul><br>
<p></p>
<p><b>
Compliance/legal requirements</b></p><br>
<p></p>
<ul>
<li>Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.</li>
<li>Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.</li>
<li>Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.</li>
<li>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.</li>
<li>Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.</li>
<li>This document does not create an employment contract, implied or otherwise, other than an &quot;at-will&quot; relationship.</li>
</ul>
<p><b>**PLEASE NOTE**</b></p>
<p><b><i>
We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico</i></b></p>
<p><b><i>
Hourly Wage: $21.00</i></b></p>
<p><b><i>
Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.</i></b></p><p></p><p><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Temporary Member Services Representative - REMOTE

TidalHealth

<div><div><div><div><p><b>Why work at TidalHealth?</b></p>
<p>Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare &amp; Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.</p>
<p><b>Medical Assistant/Patient Service Representative Position Summary</b></p>
<p>The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include but are not limited to clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.</p><br>
<p></p>
<p><b>Medical Assistant/Patient Service Representative Position Requirements</b></p>
<ul><li>High School graduate or equivalent required.</li>
<li>Knowledge of medical terminology.</li>
<li>One year of clinical or back-office experience is required or completion of a Medical Assistant training program is required.</li>
<li>At least one year of administrative/customer service experience required.</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Work Schedule</b></p>
<ul><li>Monday through Friday, Day Shift</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Benefits</b></p>
<ul><li>At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.</li>
<li>Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.</li>
</ul>
</div></div></div><br>
Location: TidalHealth &middot; ENT Millsboro<br>
Schedule: Full Time, Monday - Friday, 8:00 - 4:30 pm</div>

Medical Assistant/Patient Service Representative

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