crew manager

V Group Limited

<p></p><div><div><p><b>Vacancy No</b></p><div> VN15212</div></div><br>
<div><p><b>
Employment Type</b></p><div> Permanent</div></div><br>
<div><p><b>
Location Country</b></p><div> India</div></div><br>
<div><p><b>
Work Location</b></p><div> Mumbai</div></div><br>
<div><p><b>
Who are V?</b></p><div> As a global leader in ship management and marine services, we add value to a vessel&rsquo;s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.</div></div><br>
<div><p><b>
Overall Purpose of The Job</b></p><div><div><div><ul><li>
The role ensures compliance with customer agreements, budget ownership, workforce planning, engagement, crew retention, and service delivery. This position acts as the primary interface between Seafarer, Fleet Management, Crewing Operations, and external stakeholders, ensuring execution of crew-related activities.</li></ul></div></div><br>
</div></div><br>
<div><p><b>
Key Responsibilities and Tasks</b></p><div><div><div><b>
Crew Management &amp; Service Delivery</b>
<ul><li>Ensures all duties and responsibilities are carried out in accordance with VMS, national and international statutory requirements.</li><li>
Works closely with the Fleet Cell and Marine HR to ensure service delivery as per customer contracts.</li><li>
Functions as the escalation point for all crew-related matters, collaborating with Fleet Managers and Crewing Operations to resolve issues.</li><li>
Ensures that Crew Management delivers on KPIs agreed upon between client, Fleet Cells, and Crew Management, including budget ownership for crew operations.</li><li>
Ensures the diligent usage of ShipSure as the system of record for all crewing activities and drives it with other teams for their crew and vessels.</li></ul>
<b>Crew Planning &amp; Workforce Management</b>
<ul><li>Responsible for crew engagement and crew welfare.</li><li>
Maintains an effective crew rotation plan for assigned vessels, ensuring consistency with global planning principles and as guided by Global Pool Managers.</li><li>
Identifies candidates for vacancies using fleet crew pools and recruitment when needed. Escalates critical vacancies to RCMP and Global Pool Manager when necessary.</li><li>
Works proactively and as guided by the Global Pool Manager to maintain and balance crew pool strength, including managing crew surpluses and reallocations.</li><li>
Supports fleet takeovers by identifying suitable seafarers for vessel transition.</li><li>
Works closely with the Global Pool Manager and supports building career progression plans for seafarers and ensures performance monitoring through appraisals.</li><li>
Identifies and addresses crew retention risks by working with key stakeholders</li></ul>
<b>Budget Management &amp; Operational Efficiency</b>
<ul><li>Owns and manages the Vessel budget, including annual renewals, negotiation with customers and reporting.</li><li>
Owns and manage budget preparation by providing insights on wages, benefits, and crewing costs in collaboration with the P&amp;L team.</li><li>
Schedules and reports on service performance and budget reviews, recommending actions to support continuous improvement.</li></ul>
<b>Compliance, Industrial Relations &amp; HSSEQ Support</b>
<ul><li>Ensures compliance with maritime regulations, flag state requirements, and industrial relations for assigned fleets.</li><li>
Manages urgent crew changes and vacancies through the effective utilization of the V.Ships seafarer pool.</li><li>
Assists HSSEQ in accident investigations related to crewing and supports the implementation of corrective/preventive actions.</li><li>
Drive data quality and comply with Quality Assurance process (Audit)</li></ul>
<b>Stakeholder Engagement &amp; Process Improvement</b>
<ul><li>Participate in the new business proposal preparation and review as well as new business onboarding process.</li><li>
Collaborates proactively with internal and external stakeholders, including seafarers to ensure outstanding service delivery.</li><li>
Be familiar with and promote V.Group and Marine HR services and initiatives.</li><li>
Provides feedback on ShipSure enhancements and other crewing process improvements.</li><li>
Works digitally with V.Crew Connect, ShipSure BI, and other digital tools to streamline operations.</li><li>
Delivers client reports, ensuring transparency and data-driven insights into seafarer management and operational performance.</li></ul></div></div><br>
</div></div><br>
<div><p><b>
What can I expect in return?</b></p><div> V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.</div></div><br>
<div><p><b>
Essential</b></p><div><div><div><ul><li>
Maritime or shipping industry experience</li><li>
Knowledge of crew operations, planning, and workforce management.</li><li>
Proven customer service mindset and ability to build strong relationships with stakeholders.</li><li>
Excellent organizational, and problem-solving skills.</li><li>
Strong collaboration and influencing skills to drive change and improvement.</li><li>
Ability to manage budgets, reports, and performance KPIs effectively.</li><li>
Excellent communication skills, with an ability to negotiate and resolve conflicts effectively.</li><li>
Good technology and data analysis proficiency.</li></ul></div></div><br>
</div></div><br>
<div><p><b>
Desirable</b></p><div><div><div><ul><li>
Proficiency in ShipSure and planning tools functionality.</li><li>
Multinational work experience</li></ul></div></div><br>
</div></div><br>
<div><p><b>
Applications Close Date</b></p><div> 28 Dec 2025</div></div></div>

Crew Management Partner

Gothic Landscape

<div><p><i>At Gothic Landscape, we are about delivering extraordinary customer service, building authentic relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do&hellip; and who makes it all possible. Together, we create something unique that keeps on growing year after year</i><b><i>.</i></b></p>
<p><i>Are you our next great </i><i>LANDSCAPE MAINTENANCE ACCOUNT MANAGER</i><i>? If you enjoy working outdoors in a fast-paced environment while providing quality and timely customer service to our clients and managing our production crews, we want you to apply today!</i></p>
<ul><li><b><i>This position will oversee a territory from West LA through the San Fernando Valley. Branch base is in Simi Valley, CA. Candidates living in and/or around the specified territory is highly preferred.</i></b></li></ul>
<ul><li><b><i>RESPONSIBILITIES of Account Managers will include, but not limited to</i></b><b>:</b></li></ul>
<ul><li>Create strong relationships with our customers through communication and service, ensuring they receive quality, timely service on their projects</li>
<li>Manage crew members as needed including: morning dispatch, performance management, addressing complaints, and planning, assigning or directing work load</li>
<li>Provide proactive site quality reviews and communicate assessments internally and externally</li>
<li>Network and earn referrals to help the branch achieve its new growth objectives</li>
<li>Lead the branch in growing its base contracts in the targeted market segments and geographic locations</li>
<li>Assist the branch team in achieving its overall objectives of quality, retention, growth and profitability</li>
</ul>
<p><b><i>Are you the right fit for this role?</i></b></p>
<ul><li><b><i>SKILLS &amp; EXPERIENCE that are necessary as an Account Manager will include, but not limited to:</i></b></li></ul>
<ul><li>3 years+ of client &amp; crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio is highly preferred</li>
<li>2 or 4-year college degree in a related field and/or, have a minimum of 2-3 years landscape/horticulture experience preferred to include training and managing multiple crew members/gardeners</li>
<li>3 years of strong customer service, sales and communication experience, or combined comparable experience</li>
<li>Sound time management and organizational skills with a strong work ethic</li>
<li>Strong interpersonal verbal &amp; written skills are a must with the ability to write and present proposals and bids</li>
<li>Experience in consultative sales to clients for additional services</li>
<li>Spanish Bilingual is highly preferred to communicate effectively with crew members</li>
</ul>
<ul><li><b><i>PERKS and PLUSES</i></b><b><i>:</i></b></li></ul>
<ul><li>Healthcare benefit program &amp; 401K match program</li>
<li>9 paid holidays per year with paid vacation &amp; sick leave</li>
<li>Company paid take home vehicle, fuel card, cell phone &amp; laptop</li>
<li>Fun and fast-paced working environment with a great work-life balance</li>
<li>Paid training/certification and career advancement</li>
<li>Gothic&rsquo;s company culture fosters growth, inspires longevity and rewards mutual loyalty</li>
</ul>
<p><b><i>SALARY RANGE:</i></b></p>
<ul><li><b><i>$75,000 - $88,000 per year </i></b><i>(s</i>pecific compensation may vary based on overall skills, experience and location)</li>
<li><b>Annual Bonus potential </b>(specific compensation may vary based on overall branch &amp; individual performance)</li>
</ul>
<p><b><i>Here at Gothic Landscape, we believe that your success is our success. The only thing missing is YOU. Apply Today!</i></b></p>
<p><b>OUR EEO POLICY</b></p>
<p>We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, uniform service member and veteran status, marital status, pregnancy, age, national origin, ancestry, citizenship status, disability, protected medical condition, genetic information, sexual orientation, or any other protected status in accordance with all applicable federal, state, and local laws.</p></div>

Landscape Maintenance Account Manager

Al Jazeera Shipping Co. W.L.L

<ul><li>Manage the end-to-end recruitment process, including sourcing, screening, and selecting candidates for various positions.</li><li>Coordinate crewing activities, including crew rotation, travel arrangements, visa processing, and crew welfare.</li><li>Maintain crew records, certifications, and documentation in compliance with regulatory requirements.</li><li>Ensure compliance with national and international regulations related to crewing, including flag state requirements and industry standards.</li><li>Administer crew contracts and employment agreements, ensuring compliance with company policies and legal regulations.</li><li>Coordinate crew payroll and related processes in collaboration with the finance department.</li><li>Manage crew performance evaluation processes and support career development initiatives.</li><li>Handle employee relations matters, including conflict resolution, disciplinary actions, and grievance procedures.</li><li>Support the implementation and maintenance of HR policies, procedures, and practices in line with local labor laws and company standards.</li><li>Coordinate training and development programs for employees, including safety and technical training as required.</li><li>Maintain employee records and databases, ensuring confidentiality and accuracy of information.</li><li>Assist in the development and implementation of HR initiatives and programs to enhance employee engagement and retention.</li><li>Keep abreast of changes in labor laws and regulations and provide guidance to management on compliance matters.</li><li>Collaborate with internal stakeholders to identify and address HR and crewing needs.</li><li>Support the development and implementation of crewing strategies to attract and retain qualified seafarers.</li><li>Participate in HR and crewing-related audits and inspections.</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Manama: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>HR: 2 years (Required)</li></ul><p>Language:</p><ul><li>English/Arabic (Required)</li></ul><p>License/Certification:</p><ul><li>CIPD 3 or SHRM (Preferred)</li></ul>

HR & Crewing Officer (BAHRAINIS ONLY)

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Crew Management Partner

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HR & Crewing Officer (BAHRAINIS ONLY)