criminal analyst

State of Illinois

<div>Job Requisition ID: 55154 
Opening Date: 04/10/2026 
Closing Date: 04/24/2026 
Agency: Illinois State Police 
Class Title: CRIMINAL INTELL ANALYST I - 10161 
Skill Option: None 
Bilingual Option: None 
Salary: Anticipated Starting Salary (Effective 7/1/26) $6,135 monthly; Full Range $6,135 - $8,790 monthly 
Job Type: Salaried 
Category: Full Time 
County: Sangamon 
Number of Vacancies: 1 
Bargaining Unit Code: RC062 Technical Employees, AFSCME 
Merit Comp Code: 
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. 
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. 
<div>Position Overview:</div>
The Illinois State Police (ISP) is seeking to fill the role of Criminal Intelligence Analyst I. This position will be working under direct supervision, performs developmental-level intelligence casework in the Offender Registration Unit. The position reviews and assesses complex offender‑related intelligence, gathers and organizes sensitive information from ISP reports and other law enforcement sources, and compiles profiles to support investigative and patrol operations. The analyst assists with producing rapid-response intelligence products, including alerts, bulletins, and threat assessments, and performs related duties as assigned. ISP encourages all those who qualify to apply!<div></div><div> 
The Illinois State Police offers a robust benefit package including:</div><ul><li>
Health, life, vision, and dental insurance.</li><li>
12 weeks paid maternity/paternity leave.</li><li>
Pension Plan</li><li>
Deferred Compensation, and other pre-tax benefit programs.</li><li>
Employees earn twelve (12) paid sick days annually.</li><li>
Ten to twenty-five (10-25) paid vacation days based on years of service.</li><li>
Employees earn three (3) paid personal days pro-rated based on start date.</li><li>
Thirteen-Fourteen (13-14) paid state holidays annually.</li></ul><div></div> 
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you&rsquo;re helping to improve schools, protect our natural resources, or support families in need, you&rsquo;re part of something bigger&mdash;something that touches the lives of every person who calls Illinois home.
No matter what state career you&rsquo;re looking for, we offer jobs that fit your life and your schedule&mdash;flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.<div><div><div><h2 class="jobSectionHeader">
Essential Functions</h2></div><div><ul><li>
Under direct supervision, performs selected criminal intelligence casework at a developmental level in the Offender Registration Unit.</li><li>
Completes assessments of complex criminal intelligence casework regarding offenders.</li><li>
Access and organize sensitive information from ISP criminal investigations and patrol field reports, other law enforcement agencies and intelligence sources, compiles subject profiles for ISP patrol and investigative officers to develop leads and identify trends or patterns of criminal groups and individuals required to register.</li><li>
Assists with the development of rapid response research, assimilation, and dissemination of criminal intelligence analytical alerts, bulletins, threat assessments, etc.</li><li>
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2></div><div><ul><li>
Requires knowledge skill and mental development equivalent to the completion of four years of college with preferably with course work in philosophy behavioral sciences and law enforcement or a related field.</li><li>
Requires one year of professional criminal investigative experience or completion of an agency approved training course.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
Prefers working knowledge computers as utilized in criminal investigation analysis.</li><li>
Prefers elementary knowledge of state, federal, and local criminal laws and regulations as they relate to the criminal investigative process</li><li>
Prefers the ability to establish and maintain satisfactory working relationships with coworkers, law enforcement personnel, and legal system personnel.</li><li>
Prefers the ability to communicate clearly, concisely, and logically, both orally and in writing.</li><li>
Prefers the ability to construct court exhibits, criminal intelligence charts, and testify in court as an expert witness with proper courtroom demeanor.</li><li>
Prefers extensive knowledge of criminal intelligence analytical methods and procedures.</li><li>
Prefers elementary knowledge of the rules of evidence in criminal law.</li><li>
Prefers working knowledge of collecting and maintaining criminal intelligence files.</li><li>
Prefers ability to apply criminal intelligence analytical principles and techniques in an accurate and professional manner for efficient disposition of casework.</li><li>
Prefers ability to perform literature research and other professional research.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Conditions of Employment</h2></div><div><ul><li>
Requires ability to pass a background, fingerprint check, and drug screening.</li><li>
Must be able to become full LEADS certified within three (3) months of employment.</li><li>
Requires ability to travel in performance of duties, with overnight stays as appropriate.</li></ul><div>
The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.</div></div></div><div><div><h2 class="jobSectionHeader">
About the Agency</h2></div><div>
The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.</div></div></div>
Work Hours: Monday - Friday 8:30am-5:00pm 
Headquarter Location: 801 S 7Th St, Springfield, Illinois, 62703 
Work County: Sangamon 
Agency Contact: ISP.JobPostings@illinois.gov 
Posting Group: Public Safety 
This position [DOES NOT] contain &ldquo;Specialized Skills&rdquo; (as that term is used in CBAs). 
APPLICATION INSTRUCTIONS
Use the &ldquo;Apply&rdquo; button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees &ndash; a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the &ldquo;View Profile&rdquo; link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com &ndash; click &ldquo;Application Procedures&rdquo; in the footer of every page of the website. 
The main form of communication will be through email. Please check your &ldquo;junk mail&rdquo;, &ldquo;spam&rdquo;, or &ldquo;other&rdquo; folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:<ul><li>
donotreply@SIL-P1.ns2cloud.com</li><li>
systems@SIL-P1.ns2cloud.com</li></ul></div>

CRIMINAL INTELLIGENCE ANALYST I

State of Utah

<div>Behavior Analyst in Training
FT / PT Status &ndash; Full-Time 
Salary &ndash; $9.18 - $31.66 Hourly Wage
 
Remote Work / In-Office &ndash; In-Office / On-Site 
 
Recruiter &ndash; Tiffany Wagner | twagner@utah.gov | 801-763-4070 
Application Deadline &ndash; Continuous until filled. 
Key Responsibilities 
Key responsibilities and day to day responsibilities of this position:
The Behavior Analyst Trainees at USDC work under the supervision of a Board Certified Behavior Analyst (BCBA) and with other team members to provide and improve behavioral health services for individuals with intellectual and developmental disabilities. The Behaviorists as USDC work on a holistic, beautiful, residential campus to conduct functional behavior assessments, develop and train behavior support plans, and collaborate across the interdisciplinary teams. They also train staff members in behavior support and intervention. BCBA Fieldwork supervision is provided.
Examples of Duties:<ul><li>
Conduct functional behavior assessments to understand the root causes of behaviors.</li><li>
Develop individualized behavior support plans based on the functional behavior assessment.</li><li>
Collect and analyze data.</li><li>
Work collaboratively with team members and family members.</li><li>
Ensure behavior support plans follow ethical guidelines, relevant regulations, and in accordance with best practices.</li><li>
Stay up-to-date with the latest research and techniques in applied behavior analysis.</li><li>
Assist team in crisis intervention and de-escalation as needed.</li><li>
Train staff on BSPs and behavior principles.</li><li>
Participate in supervision for BCBA fieldwork hours and certification.</li></ul> 
Qualifications 
Minimum or &quot;day-one&quot; qualifications:<ul><li>
 Enrolled in a formal Masters Degree program leading to BCBA Certification</li><li>
 Bachelors degree</li><li>
 1 year of experience with individuals with autism or intellectual disabilities</li></ul>
Preferred or trainable/on-the-job qualifications:<ul><li>
1+ year of experience with individuals with autism or intellectual disabilities</li><li>
Within 2 years of BCBA certification</li><li>
Applied behavior analysis foundation</li></ul>
About the Role
This internship position is designed to assist students in the completion of their Board Certified Behavior Analyst (BCBA) certificationThis internship provides masters level students from an accredited institution of higher education the fieldwork hours they need to meet the BCBA requirements. USDC will provide supervision by a BCBA. Interns are responsible to complete their supervision documentation according to the deadlines.
Location &ndash;
 
895 N 900 E 
American Fork, UT, 84003 
United States
 
Background Check Required &ndash; You must successfully pass a criminal history check. 
Drug Test Required &ndash; No
 
Schedule Code &ndash; TL - Time limited
Why You Should Join Our Team 
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:<ul><li>
Job Stability: Enjoy the security and reliability of employment within a well-established organization.</li><li>
Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.</li><li>
Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.</li><li>
Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.</li></ul>
The Agency 
The mission of the Utah State Developmental Center is to serve as &quot;a statewide resource center for people with disabilities while promoting opportunity through choice and outcome based support.&quot; This will be accomplished by providing critical services, support and resources for the intellectually disabled individuals that reside at our facility. For more information on USDC, click here!
EEO Statement 
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.</div><div></div>

Behavior Analyst in Training

<div>Board Certified Behavior Analyst
FT / PT Status &ndash; Full-Time 
Salary &ndash; $36.20 - $54.30 Hourly Wage
 
Remote Work / In-Office &ndash; In-Office / On-Site 
 
Recruiter &ndash; Tiffany Wagner | twagner@utah.gov | 801-763-4070 
Key Responsibilities 
Key responsibilities and day to day responsibilities of this position:
The Board Certified Behavior Analysts (BCBA&rsquo;s) assess people with intellectual disabilities and mental health illness and implement plans to improve behavior. They work in a holistic campus setting to include building, school and community areas. BCBA's assist the interdisciplinary team in developing goals for the clients, and provide support to clients and staff by coordinating and providing plans based in applied behavior analysis. BCBA's may complete behavior support plans independently. They also train staff and provide supervision.
Examples of Duties:<ul><li>
Conduct functional behavior assessments to understand the root causes of behaviors.</li><li>
Develop individualized behavior support plans based on the functional behavior assessment.</li><li>
Create and maintain data systems, including regularly collecting data to track client progress and to make adjustments as needed.</li><li>
Work collaboratively with team members and family members.</li><li>
Support other members on the behavior health team.
</li><li>Provide behavioral training.</li><li>
Provide or oversee supervision for behavioral staff as needed.</li><li>
Ensure behavior support plans follow ethical guidelines, relevant regulations, and in accordance with best practices.
</li><li>Stay up-to-date with the latest research and techniques in applied behavior analysis.</li><li>
Assist team in crisis intervention and de-escalation as needed.</li><li>
Supervise fieldwork hours for BCBA/RBT certification.</li></ul>
Qualifications 
Minimum or &quot;day-one&quot; qualifications:<ul><li>
Certified as a Board Certified Behavior Analyst</li><li>
1 year experience working with individuals with intellectual or other developmental disabilities</li></ul>
Preferred or trainable/on-the-job qualifications:<ul><li>
Strong foundation in applied behavioral analysis</li><li>
Strong skills in data systems; including data collection, analysis, presentation, and using data to inform treatment</li><li>
Flexible and adaptable team member</li><li>
Collaborate across the interdisciplinary team</li><li>
Strong written and verbal communication skills</li><li>
Working knowledge of Google and Microsoft applications</li><li>
Experience in developing and implementing effective behavior support plans</li><li>
Experience in conducting thorough and efficient functional behavior assessment
</li><li>Ability to create and provide effective training</li><li>
Experience in supervising behaviorists or RBTs</li></ul>
About the Role
The Board Certified Behavior Analyst (BCBA) assess people with intellectual disabilities and mental health illness and implement plans to improve behavior. They work in a holistic campus setting to include building, school and community areas. BCBA's conduct assessments and assist the interdisciplinary team in developing goals for the clients, and will provide support to clients and staff by coordinating and providing plans in applied behavior analysis. BCBA's may complete behavior support plans independently.
Location &ndash;
 
895 N 900 E 
American Fork, UT, 84003 
United States
 
Background Check Required &ndash; You must successfully pass a criminal history check. 
Drug Test Required &ndash; No
 
Schedule Code &ndash; B - Competitive Career Service
Why You Should Join Our Team 
In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:<ul><li>
Job Stability: Enjoy the security and reliability of employment within a well-established organization.</li><li>
Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.</li><li>
Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.</li><li>
Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.</li></ul>
The Agency 
Our beautiful campus is situated at the base of the Wasatch Mountains, conveniently close to all the best recreation Utah Valley has to offer. For more information about the Utah State Developmental Center, our philosophy, mission, and treatment programs, we invite you to browse: click here!
EEO Statement 
The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.</div><div></div>

Board Certified Behavior Analyst

Montech Inc.

<div>Montech Inc. is a leader in business support solutions, offering professional and technical services for federal and state clients, tribal governments, and commercial customers. Headquartered in Albuquerque, New Mexico, Montech Inc. has employees who perform work in multiple states across the U.S. Established in 2011, we are a U.S. SBA 8(a) Program Graduate, a Minority Owned Business, Small Disadvantaged Business, Indian Small Business Economic Enterprise (ISBEE), and Woman-Owned Small Business. 
Overview
Montech Inc. is seeking a part‑time Active Response Center (ARC) Analyst to support the Center-wide Information Technology Team (CITT) at the USGS Earth Resources Observation &amp; Science (EROS) Center located in Sioux Falls, SD who will serve as a member of a 24x7 Security Operations Center (SOC) to provide technical support to organizations internal users of desktop applications and hardware. The ideal candidate will answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under direct supervision, perform routine assignments as an entry level professional. Develops core job competencies with existing procedures by solving standard problems. 
The goal of this role is to ensure EROS Center&rsquo;s information and systems remain secure and protected, following the principles of availability, integrity, and confidentiality. 
Place of Performance
The Active Response Center (ARC) Analyst shall perform services at the U.S. Geological Survey (USGS), Earth Resources Observation and Science (EROS) Center located 16 Miles Northeast of Sioux Falls, South Dakota. 
Hours of Operation
The Active Response Center (ARC) Analyst shall perform duties Monday through Friday, except U.S. Federal Holidays. Hours to be determined. 
Summary of Responsibilities
The Active Response Center (ARC) Analyst shall perform the following responsibilities:<ul><li>
Monitor networks for malicious activity using SIEM tools; investigate alerts and document activity in ticketing systems.</li><li>
Triage issues escalated to the information security team and ensure appropriate follow-up actions.</li><li>
Develop and maintain ARC documentation and processes.</li><li>
Monitor open-source intelligence for potential threats and take defensive actions.</li><li>
Run vulnerability scans, interpret results, and follow up with support teams.</li><li>
Collaborate with developers and analysts to advance automated tools and security processes.</li></ul> 
Qualifications
The Active Response Center (ARC) Analyst shall meet the following qualifications:<ul><li>
Working toward a degree in an IT-related field (experience may substitute at manager&rsquo;s discretion).</li><li>
Minimum of 1 year of directly related technical/professional experience.</li><li>
Strong understanding of information security principles and best practices.</li><li>
Good infrastructure and technology experience, including security operations.</li><li>
Excellent communication skills (written and verbal).</li><li>
Ability to prioritize workloads and seek guidance when needed.</li><li>
Willingness to work shifts, including nights, weekends, and holidays.</li></ul>
Desired Skills<ul><li>
Experience with ticketing/triage systems.</li><li>
Familiarity with SIEM tools and vulnerability scanning.</li><li>
Knowledge of open-source threat intelligence.</li><li>
Technical ability in Windows/Unix/Linux environments, Active Directory, networking systems.</li><li>
Experience with Amazon cloud hosting platforms, VMware virtualization, and malware analysis.</li></ul> 
Security
Employment is contingent upon the ability to pass a pre-employment drug test and a federal security investigation (background check) in order to obtain a U.S. Department of the Interior Public Trust clearance prior to start date. The background investigation reviews employment, criminal, financial, and personal history to ensure there are no outstanding violations. Applicants must be a U.S. Citizen to work in support of a federal agency. 
Equal Opportunity Employer
Montech Inc. is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. The Company prohibits unlawful discrimination against applicants or employees on the basis of age (40 and over), race, color, religion, national origin, disability, genetic information, sexual identity, sexual orientation, pregnancy, veteran status, marital status, or any other status protected by federal, state or local laws. 
This job description is not all inclusive of the tasks that may be assigned to the ACTIVE RESPONSE CENTER (ARC) ANALYST.</div>

Active Response Center (ARC) Analyst (Part Time)

Tait Consulting, LLC

AI Operations &amp; Investigative AnalystMesa, AZ (Hybrid)Investigations. AI. Operations. Problem Solving.We&rsquo;re hiring a highly analytical, tech-savvy operator to help scale a fast-growing investigative and AI consulting environment.This is not a traditional assistant role.We&rsquo;re looking for someone who thrives in fast-moving environments, loves solving operational problems, thinks critically, and can leverage AI tools to improve workflows, investigations, and execution.You&rsquo;ll work at the intersection of:<ul><li>Investigations</li><li>Legal operations</li><li>AI systems</li><li>Operational strategy</li><li>Workflow optimization</li></ul>The ideal candidate is resourceful, detail-oriented, proactive, and comfortable managing multiple moving pieces without constant direction.If you enjoy creating structure, improving systems, and figuring things out independently, this role was built for you.Pay: $50,000.00 - $70,000.00 per yearExperience:<ul><li>AI: 1 year (Required)</li><li>criminal defense law: 1 year (Preferred)</li></ul>Location:<ul><li>Mesa, AZ 85215 (Preferred)</li></ul>Work Location: Hybrid remote in Mesa, AZ 85215

AI Operations & Investigative Analyst

<div>
 
 
 Financial Planning Analyst
 
 
 
 
 
 
 
 Work Schedule:
 
 Full-time
 
 
 
 Employment Type:
 
 Permanent / Direct-Hire
 
 
 
 Job Location Type:
 
 Onsite
 
 
 
 
 
 The Financial Planning Analyst will join an award-winning San Francisco Bay Area organization in a role that offers real ownership and growth. If you&rsquo;re someone who&rsquo;d energized by fast, thoughtful decisions, high standards, and turning numbers into clear next steps, this role will certainly keep you engaged. This is a great fit for someone coming from public accounting, consulting, transaction advisory, banking, or corporate finance who wants to apply modeling skills inside an operating business.
 
 
 
 
 
 The Financial Planning Analyst will support a broad range of financial planning and analysis activities inside a multi-site, consumer-facing organization that blends service, experience, and recurring revenue, with expansion initiatives that create interesting analytical work. Reporting to the Director of Finance, you will collaborate closely with senior finance leaders across the organization, as well as cross functional budget and operational managers. This means real, impactful influence on decision making through insight and storytelling.
 
 
 
 
 
 This Financial Planning Analyst will work in one of the country&rsquo;s most dynamic regions, where career opportunity and lifestyle are both real advantages. Weekends can mean beaches, trails, iconic parks, and quick trips to wine country or mountain towns, and weeknights still have great food, live music, and pro sports. The area offers top universities, a deep talent market, and a strong economy that rewards ambitious builders, which makes a career path in industry finance especially compelling.
 
 
 
 
 
 
 Primary Responsibilities:
 
 
 
 The Financial Planning Analyst will be the person who turns data into decisions, connecting operational drivers to financial outcomes through strong FP&amp;A fundamentals and sharp communication.
 
 <ul>
 <li>
 Build and refine forecasting and budgeting models that connect key drivers to performance outcomes
 </li>
 <li>
 Own variance analysis and deliver clear, executive-ready narratives on what changed, why, and what to do next
 </li>
 <li>
 Create scenario models and sensitivity analyses to support growth initiatives, investment decisions, and performance improvement
 </li>
 <li>
 Develop KPI dashboards and recurring reporting packages that help leaders manage the business in real time
 </li>
 <li>
 Partner with Accounting to align actuals, strengthen data quality, and improve reporting accuracy
 </li>
 <li>
 Support strategic projects, including transaction-adjacent analysis and post-initiative tracking to measure results
 </li>
 <li>
 Improve planning processes through automation, documentation, and continuous workflow enhancements
 </li>
 <li>
 Collaborate with budget owners to strengthen financial discipline, assumption quality, and decision-making cadence
 </li>
 <li>
 Contribute to team development by sharing best practices, mentoring where needed, and raising analytical standards
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience and Qualifications:
 
 
 
 A strong Financial Planning Analyst here combines technical modeling ability with business partnering confidence, and enjoys solving open-ended problems with imperfect data.
 
 <ul>
 <li>
 2+ years of experience in analytical finance, FP&amp;A, corporate finance, transaction advisory, consulting, investment banking, or valuation work
 </li>
 <li>
 Advanced Excel proficiency with comfort building models from scratch and stress-testing assumptions
 </li>
 <li>
 Solid grounding in financial statement analysis and the ability to connect results to operational drivers
 </li>
 <li>
 Experience producing forecasts, budgets, variance analysis, and management reporting in a deadline-driven environment
 </li>
 <li>
 Clear communication skills, including the ability to present insights to non-finance stakeholders
 </li>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Economics, Business, or a closely related field
 </li>
 <li>
 Curiosity, ownership mindset, and a track record of improving processes rather than accepting the status quo
 </li>
 </ul>
 
 
 
 
 
 Benefits and Compensation:
 
 
 
 This Financial Planning Analyst will join a team that supports healthy habits, professional growth, and time to recharge, with a package designed to make onsite work feel worth it.
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Health insurance options for eligible employees
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Professional development and continuing education support
 </li>
 <li>
 Lifestyle-focused perks and discounts tied to services and amenities
 </li>
 <li>
 Opportunities to give back through community involvement initiatives
 </li>
 </ul>
 
 
 
 
 If you are a Financial Planning Analyst who wants high-visibility FP&amp;A work, strong modeling expectations, and a business that moves quickly, reach out to connect with an LHH Recruiter.
 
 
 
 
 
 
 
 
 
 Equal Opportunity Employer/Veterans/Disabled
 
 
 
 
 
 
 
 Military connected talent encouraged to apply
 
 
 
 
 
 
 
 To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
 
 
 
 
 
 
 
 The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
 
 
 <ul>
 <li>
 
 The California Fair Chance Act
 
 </li>
 <li>
 
 Los Angeles City Fair Chance Ordinance
 
 </li>
 <li>
 
 Los Angeles County Fair Chance Ordinance for Employers
 
 </li>
 <li>
 
 San Francisco Fair Chance Ordinance
 
 </li>
 </ul>
 
 
 
 
 
 
 Massachusetts Candidates Only:
 
 
 
 It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 
 
 
 
</div>

Financial Planning Analyst

First American

<div><h2 class="jobSectionHeader">Who We Are</h2>
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.<h2 class="jobSectionHeader">
What We Do</h2>
Come join our team as a Production Support Analyst Associate - Remote based! The Production Support Analyst Associate works in a production environment that specifically deals with escrow related transactions. This position functions as a key contact supporting internal and external clients and is responsible for providing exceptional customer and software support.
What You'll Do<ul><li>
Ensures exceptional customer service for our customers</li><li>
Maintains email inbox and online chat support by reading, opening/documenting information into tickets and either resolving or escalating to proper person or department.</li><li>
Multiple platforms used for communication &ndash; Outlook, Microsoft Teams, Zendesk</li><li>
Provides first level accurate and creative solutions to customer issues up to moderate nature to ensure customer productivity and escalates as necessary.</li><li>
Responds to customer requests within the required SLA; provides follow up when needed</li><li>
Maintains a current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.</li><li>
May perform additional duties relating to specific First American applications as assigned.</li><li>
May train / provide guidance to less experienced team members.</li></ul> 
What You'll Bring<ul><li>
Comprehensive knowledge of escrow transactions and client operating systems.</li><li>
Familiarity with MS Office products (Word, Excel, Outlook, Visio, Teams)</li><li>
Familiarity with supported production support software, environments, and methodology</li><li>
Zendesk experience is preferred</li><li>
Excellent communication, problem solving skills and telephone etiquette.</li><li>
Written, verbal and interpersonal skills in order to communicate with a wide range of internal and external customers in a professional manner.</li><li>
Ability to organize multiple tasks simultaneously and streamline workflow management.</li><li>
Detail oriented, error intolerant environment</li><li>
High School diploma or equivalent</li><li>
AA/AS degree preferred.</li><li>
2+ years of escrow related work</li><li>
2+ years customer service-related work</li></ul><div>
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **</div><div>
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
</div><div>First American intends to conduct a review of an applicant&rsquo;s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
</div><h2 class="jobSectionHeader">What We Offer</h2>
By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.</div>

Associate Production Support Analyst (Remote, 9:30am- 6:30 pm PST)

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