crisis hotline counselor

Houston Area Women's Center

<div><div>As the On-call Crisis Hotline Counselor is a critical role within the Houston Area Women&rsquo;s Center that provides real-time support to clients in immediate need. The On-call Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The On-call Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.
</div>Your Schedule:
<ul><li>On-call only- up to 19 hours per week</li><li>
Work Model: Hybrid</li><li>
Local Travel: 5% for trainings and meetings.</li></ul>
Our Total Compensation Package:
<ul><li>Hourly Rate: $18.04 hourly</li><li>
Pay schedule: semi-monthly</li><li>
Employee Assistance Program</li></ul>
Imagine a place where your talent can make a meaningful difference in people&rsquo;s lives. Working at Houston Area Women&rsquo;s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor&rsquo;s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
The Requirements We are Seeking:
<div><ul><li>High School diploma or equivalent
</li><li>Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
</li><li>Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
</li><li>A minimum of 6 months of experience in social services, customer service, or call-center setting
</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)</li><li>
Computer savvy and able to learn new applications and technologies quickly.</li><li>
Bilingual in both English and Spanish, able to read, speak, and write both languages fluently, strongly preferred.
</li><li>Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul>
</div>What you Deliver in this role:
<ul><li>You will provide crisis intervention, emotional support, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence.</li><li>
You will conduct danger assessments with survivors and creates safety plans based on each client&rsquo;s individual case and needs.</li><li>
You will provide shelter screenings and coordination of shelter placement and emergency transportation of clients.</li><li>
You will make CPS and APS reports as required and needed.</li><li>
You will keep accurate client and hotline/chat data/records for monthly reports.</li><li>
You will communicate with program and on-call staff including Supervisors, Crisis Response Advocates, and community partners.</li><li>
You will communicate with HAWC&rsquo;s answering service to relay and respond to messages.</li><li>
You will communicate with leadership and other Hotline staff on the team regarding case management and other issues.</li><li>
You will attend mandatory monthly meetings and training with the Hotline &amp; Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.</li><li>
Other duties/projects may be assigned.</li></ul>
What Skills and Assets you bring, and more:
<ul><li>Excellent attention to details.</li><li>
Demonstration of professional objectivity and appreciation for confidential information.</li><li>
Ability to remain calm in difficult situations.</li><li>
Ability to follow instructions and to adhere to policies and procedures.</li><li>
Ability to prioritize tasks to meet individual and team deadlines.</li><li>
Has a growth mindset and is a good team player.</li><li>
Strong communication skills, both verbally and in writing.</li></ul>
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</div>

On-Call Crisis Hotline Counselor- up to 19 hours per week

Boys Town

<div>Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you&rsquo;ll be a lifeline for individuals in crisis&mdash;offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one.
Support Those in Crisis &ndash; Make an Impact as a Crisis Counselor in Omaha, NE! 
Starting Pay: $17.50&ndash;$18.50/hr (plus shift differential if applicable) 
Full-Time or Part-Time: Both Available 
Shifts: This is a 24/7 hotline so shifts may be available throughout the day.
At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay).
Please note: this is NOT a remote position. Our hotline center is located at 144th and Pacific/Dodge in Omaha, NE<div>
Benefits You&rsquo;ll Enjoy: 
<ul><li>Medical, Dental, and Vision Insurance &ndash; Free services at Boys Town Clinics for enrolled employees</li><li>401(k) Retirement Plan with 100% Employer Match &ndash; Up to 6% of your salary</li><li>Paid Vacation, Sick Time, and Paid Holidays &ndash; Start earning time off right away</li><li>Tuition Assistance &ndash; Grow your career with educational support</li><li>Employee Assistance Program &ndash; Confidential support for you and your loved ones</li><li>Life Insurance and Long-Term Disability &ndash; Peace of mind at no extra cost</li></ul></div><div>
What You&rsquo;ll Be Doing: 
<ul><li>Responding to calls, texts, chats, or emails from people in crisis</li><li>Providing short-term counseling, de-escalation, and problem-solving support</li><li>Offering referrals and resources when necessary</li><li>Accurately documenting interactions and maintaining confidentiality</li></ul></div><div>
Who We&rsquo;re Looking For: 
<ul><li>High school diploma or equivalent required (Bachelor&rsquo;s preferred; required for some programs)</li><li>At least 21 years old</li><li>Computer literate, able to take notes while talking to callers</li></ul></div><div>
Physical &amp; Safety Requirements: 
<ul><li>Sedentary office work with standard computer use</li><li>Minimal physical risks in a typical administrative setting</li></ul></div>
Offer hope, provide support, and save lives&mdash;start your meaningful career in crisis intervention today.
Care and respect for others is more than a commitment at Boys Town &ndash; it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team &ndash; one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.</div>

Overnight Crisis Support Specialist

Part-Time Crisis Counselor

<div><div>Being a on-call Crisis Response Advocate provides crisis intervention, emotional support, danger assessment, safety planning, shelter placement, and information and referral to domestic and sexual violence survivors through hospital accompaniment, 24-hour hotlines, and chat.
</div>Your Schedule:<ul><li>
On-call Schedule: One week per month</li><li>
On-call hours from 6 p.m. to 6 a.m., Monday through Friday, and 24-hour availability on Saturday and Sunday.</li><li>
Work Model: hybrid</li><li>
Local Travel:100%, as need for hospital accompaniment while on shift</li></ul>
Our Total Compensation Package:<ul><li>
Hourly Compensation: $17.02</li><li>
Additional Compensation: $10 per day for each day on-call</li><li>
Pay schedule semi-monthly</li><li>
Employee Assistance Program</li></ul>
Imagine a place where your talent can make a meaningful difference in people's lives. Working at Houston Area Women's center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor's life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
The Requirements We are Seeking:
<ul><li>Bachelor&rsquo;s Degree in Social Science, Psychology, Counseling, Sociology, Social Work, Criminal Justice, or Public Health</li><li>
A minimum of one year of experience working with survivors of domestic and sexual violence, or social services setting working with vulnerable populations with clients from diverse backgrounds.
</li><li>Intermediate Proficiency within Microsoft Office, specifically Teams, Outlook, Excel, and Word.</li><li>
Bilingual in both English and Spanish, preferred.</li><li>
You have a valid Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul>
What you Deliver in this role:
<ul><li>You will provide hospital accompaniment, crisis intervention, emotional support, case management, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence at local hospitals and via nurse line as needed.</li><li>
You will provide crisis intervention, emotional support, case management, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence via 24 crisis hotline and chat as needed while on standby for hospital visits.</li><li>
You will conduct danger assessment and creates safety plans with survivors in high-risk cases.</li><li>
You will communicate with on-call staff including Supervisors, Crisis Hotline/Chat Counselors, SANE nurses, law enforcement, and community partners.</li><li>
You will coordinate shelter placement and emergency transportation of clients as needed with Hotline and Shelter team.</li><li>
You will attend mandatory monthly meetings and training with Manager of Hospital Accompaniment &amp; Crisis Intervention Services, All Department Staff Meetings and/or meet as assigned.</li><li>
You will do mandatory Reporting: report suspected and prior abuse/neglect to either Child Protective services or Adult Protective Service when appropriate.</li><li>
You will maintain sufficient inventory at all times while on-shift of information packets and clothing for clients. Supplies provided by agency.</li><li>
Other duties/projects may be assigned. Should such duties become routine, the job description will be reviewed and revised.</li></ul>
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</div>

On-call Crisis Response Advocate- Up to 19 hours per week

Hope & Healing Survivor Resource Center

<div><div><div>Position Summary</div><div> 
Provides trauma-informed crisis intervention and advocacy to survivors through the 24/7 hotline, web-based chat, and in community-based settings, including healthcare facilities, law enforcement agencies, and other community locations. Responsibilities include responding to survivors, co-survivors, and community members with compassion and professionalism, offering in-person accompaniment and ensuring access to resources and safety planning.</div><div> 
Job Description</div><div><div> 
Required Education, Experience and Qualifications<ul><li>
Four-year degree in communication, public relations, women&rsquo;s studies, social work, criminal justice, psychology, or related field strongly preferred or relevant experience in working with survivors of trauma.</li><li>
Victim advocacy training and/or experience preferred.</li><li>
Maintain valid Ohio driver&rsquo;s license and ability to meet agency requirements for driving insurability.</li><li>
Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations)</li></ul>
Role and Responsibilities<div><ul><li>
Provides crisis intervention, advocacy, education on crime victims&rsquo; rights, and trauma-informed support to survivors in diverse settings, including but not limited to hospitals, children&rsquo;s advocacy center, medical facilities, law enforcement agencies, court, on-scene community responses, campus and educational settings, and within community organizations.</li><li>
Respond to crisis hotline calls and online chat option from survivors and co-survivors, as well as to provide information to community members, professionals, police stations, and hospitals.</li><li>
Utilize crisis intervention best practices including safety planning, trauma-informed care, brainstorming, and listening skills to provide compassionate support to all survivors. Support hotline callers with emotional support and provide accurate referrals to community services upon request.</li><li>
Complete accurate documentation in compliance with agency procedure.</li><li>
Maintain anonymous/confidential record-keeping and information for all survivors and co-survivor contacts.</li><li>
Complete minimum of 40-hour training in compliance with OAESV and ODVN best practices.</li><li>
Works cooperatively with other staff members and volunteers to ensure best practices in service delivery.</li><li>
Complies with agency policies and procedures, federal and state requirements, CARF Standards and educational/certification/registry requirements including Service Excellence Standards while always representing the mission and philosophy of Hope and Healing.</li><li>
Performs other duties as assigned.
</li></ul></div>Supervisory Responsibilities (if applicable for the position) &ndash;No supervisory responsibilities
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<div><ul><li>
Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
</li><li>Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.
</li></ul></div>Position Type and Expected Hours of Work<div><ul><li>
Full Time, Part Time, and Sub</li></ul></div></div></div><div> 
Additional Qualifications</div><div> 
<ul><li>
Excellent interpersonal and communication skills, particularly with diverse populations.
</li><li>Computer skills including, but not limited to, Microsoft Word and Excel.</li></ul></div> 
</div><div>
Benefits - Full time:</div><ul><li>
401(k)</li><li>
401(k) matching</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li><li>
Vision insurance</li></ul>
Benefits - Part time:<ul><li>
401(k)</li><li>
401(k) matching</li></ul>
EEO
Hope and Healing Survivor Resource Center (H&amp;H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&amp;H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&amp;H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&amp;H makes hiring decisions based solely on qualifications, merit and program needs at the time.</div>

Direct Service Advocate Hotline Hospital Sat/Sun 8a-4p

Centerstone

<div>Centerstone is among the nation&rsquo;s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people&rsquo;s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! 
JOB DESCRIPTION:
SUMMARY OF POSITION
This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team&rsquo;s efforts toward suicide prevention. As a part of this team, you&rsquo;d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>
Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.</li><li>
Conduct outreach calls to individuals assessed by mobile crisis to promote safety</li><li>
Meet the ethical and clinical standards in compliance with all accreditation.</li><li>
Attend team meetings, in-service training, supervision, and other quality assurance training.</li><li>
Demonstrate high-level customer service skills and professional etiquette.</li><li>
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.</li><li>
Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.</li><li>
Assist in administrative tasks as needed.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Effectively communicate via written, verbal, in person and virtual methods.</li><li>
Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.</li></ul>
QUALIFICATIONS
Education Level
Bachelor&rsquo;s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
Experience
One year preferred. 
Certification/Licensure
N/A
Shift Availability
3:30 pm - 12:00 am Tuesday - Saturday
4:00 AM &ndash; 12:30 PM Thursday-Monday
10a-6:30 PM Saturday-Wednesday
10a-6:30p Tuesday-Saturday
12:00 pm - 8:30 pm Wednesday-Sunday
3:00am-11:30am Friday-Tuesday
5:30pm-2:00am Thursday-Monday
5:00 PM &ndash; 1:30 AM Sunday &ndash; Thursday
11a-7:30p Tuesday-Saturday
8pm - 4:30am Friday - Tuesday
8a-4:30p Tuesday-Saturday
12pm - 8:30pm Friday- Tuesday
PHYSICAL REQUIREMENTS
Standing &ndash; 20%
Sitting &ndash; 80%
Squatting &ndash; Occasional
Kneeling &ndash; Occasional
Bending &ndash; Occasional
Driving &ndash; Occasional
Lifting &ndash; Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$16.50-$23.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:<ul><li>
Medical, dental, and vision health coverage</li><li>
Flexible Spending and Health Savings Accounts</li><li>
403b retirement plan with company match</li><li>
Paid time off and ten paid holidays</li><li>
AD&amp;D Insurance, Life Insurance, and Long Term Disability (company paid)</li><li>
Employee Resource Groups</li><li>
Continuing education opportunities</li><li>
Employee Assistance Program</li></ul>
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.</div>

Crisis Care Consultant - All Shifts

Second Story

Second Story for Teens in Crisis is part of Second Story, a nonprofit that transforms the lives of youth and families in need by providing safe havens and opportunities to grow and thrive through residential and community-based programs. Our Teens in Crisis program is the only emergency home and safe haven in Northern Virginia for teens aged 13&ndash;17, providing shelter, safety, counseling, and support during critical moments in a young person&rsquo;s life.We are seeking several individuals to work in-person as full-time (40 hours per week) Residential Counselor. This position is an excellent introduction to case management and crisis counseling in the mental health/social services field. Ideal candidates will be reliable, compassionate, adaptable, culturally competent, and eager to learn with strong communication, problem-solving, and conflict resolution skills.Responsibilities:<ul><li>Support residents through the daily house schedule</li><li>Conduct individual and group counseling sessions</li><li>Maintain a safe, secure, and healthy living environment</li><li>Provide clinical case management, including case notes and treatment plans</li><li>Answer crisis hotline calls</li><li>Conduct intakes and discharges</li></ul>Schedule Options (days/hours are non-negotiable):SCHEDULE OPTION #3:<ul><li>Sunday: 1pm-11pm</li><li>Monday: 1pm-11pm</li><li>Tuesday: 1pm-11pm</li><li>Wednesday: 1pm-11pm</li><li>Thursday: OFF</li><li>Friday: OFF</li><li>Saturday: OFF</li></ul>SCHEDULE OPTION #4:<ul><li>Sunday: OFF</li><li>Monday: OFF</li><li>Tuesday: OFF</li><li>Wednesday: 1pm-11pm</li><li>Thursday: 1pm-11pm</li><li>Friday: 1pm-11pm</li><li>Saturday: 1pm-11pm</li></ul>Qualifications:<ul><li>REQUIRED: Must have a bachelor&rsquo;s degree (preferably in psychology, social work, human services, or a related field)</li><li>REQUIRED: Must be willing to undergo background investigations prior to employment and become certified in CPR/First Aid and Medication Administration</li><li>REQUIRED: Prior experience in the mental health field, especially with teenagers</li><li>PREFERRED: Ability to speak Spanish</li></ul>Hourly Salary:This position pays $23 per hour (or $24 per hour for candidates who speak Spanish fluently).Benefits:Second Story offers a highly competitive benefits package, including:<ul><li>Paid vacation and sick leave</li><li>Annual merit-based salary increases for employees in good standing</li><li>Free health insurance for staff (and reduced rates for family members)</li><li>A Health Reimbursement Account (HRA) that fully covers your individual deductible</li><li>Low-cost dental and vision insurance</li><li>Employer-paid Life and Long-Term Disability insurance</li><li>Access to an employee discount program</li><li>SIMPLE‑IRA retirement plan with employer match (after one year)</li></ul>Equal Opportunities:Second Story is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. We are committed to fair and merit-based employment practices and encourage individuals from all backgrounds to apply.Join Us!If you&rsquo;re looking for a meaningful career where every day brings an opportunity to make a difference, support teens in crisis, and contribute to a mission that changes lives, we would love to hear from you.Job Type: Full-timePay: $23.00 - $24.00 per hourBenefits:<ul><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Ability to Commute:<ul><li>Vienna, VA 22182 (Required)</li></ul>Work Location: In person

Residential Counselor

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