crisis intervention specialist

Crisis Connections

<div>Description:

988 Crisis Intervention Specialist (Overnight)
Pay: $27.87/hour +$2.00/hour shift differential 
Schedule: Overnight / Graveyard shifts available (including Thurs&ndash;Sat, 8:00 PM&ndash;4:00 AM) 
Location: Fully Remote (Washington, Arizona, Ohio, or Texas residents only) 
Union: OPEIU 
Reports to: 988 Clinical Supervisor 
The Work That Happens After Midnight - Overnight crisis work is different.
Calls are fewer - but often heavier. Decisions matter more. Support must be steady, thoughtful, and right the first time. If you do your best work when things are quiet but critical, this role was built for you.
As an Overnight 988 Crisis Intervention Specialist, you are not the first voice on the line - you are the clinical anchor behind the scenes. You support Crisis Specialists in real time as they respond to people reaching out through the 988 Suicide &amp; Crisis Lifeline via phone, chat, and text. 
What You&rsquo;ll Actually Be Doing
This is a clinical consultation and coaching role with real impact:<ul><li>
Provide live clinical guidance to Crisis Specialists during active contacts</li><li>
Support decision-making for high-acuity and complex situations</li><li>
Review and complete clinical documentation, screening guides, and logs with accuracy and timeliness</li><li>
Offer post-contact debriefing and constructive feedback that helps staff grow</li><li>
Step into queue coverage during volume spikes to keep wait times down</li><li>
Support onboarding and skill development for newer staff</li><li>
Participate in trainings, case reviews, and quality improvement work</li></ul> 
Who This Role Works Best For
You&rsquo;ll likely thrive here if you:<ul><li>
Prefer overnight schedules and work well with autonomy</li><li>
Stay calm and organized in high-acuity environments</li><li>
Enjoy mentoring and supporting peers - not just direct service</li><li>
Can manage multiple technology platforms at once</li><li>
Value thoughtful documentation and clinical consistency</li></ul>
Requirements:

Required Qualifications<ul><li>
Bachelor&rsquo;s degree in social sciences or a related field</li><li>
Knowledge of the public mental health system (King County Preferred)</li><li>
Strong verbal, written, and technical skills</li><li>
Ability to work effectively in fast-paced, high-stakes situations</li><li>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul> 
Remote Work &amp; Technology
This is a fully remote role and requires:<ul><li>
A quiet, confidential workspace</li><li>
Comfort with prolonged sitting/standing and headset use</li><li>
Smartphone with multi-factor authentication capability</li><li>
Reliable high-speed internet (minimum 50 mbps upload/download)</li></ul>
You will regularly engage with emotionally intense material related to suicide, mental health challenges, and crisis situations. 
Pay &amp; Benefits
We support the people who support others.<ul><li>
$27.87/hour with annual wage increases, +$2.00/hour shift differential for the overnight shift</li><li>
Medical, dental, and vision insurance Click here to see all our benefits</li><li>
Short- and long-term disability</li><li>
Flexible Spending Account (FSA)</li><li>
403(b) retirement plan</li><li>
Generous paid time off and 12 paid holidays</li><li>
ORCA transit pass discount</li><li>
Free parking</li><li>
Flexible scheduling options</li><li>
Ongoing growth opportunities, self-care resources, and weekly supervisor check-ins</li></ul> 
Our Commitment
We believe crisis care is stronger when the workforce reflects the communities it serves.
We welcome applicants from all backgrounds and strongly encourage individuals from historically underrepresented communities - including BIPOC candidates, people with disabilities, and members of the LGBTQ+ community - to apply.
Reasonable accommodations are available in accordance with the Americans with Disabilities Act. 
If you&rsquo;re ready to do meaningful clinical work during the hours when it matters most, we&rsquo;d love to hear from you.</div>

988 Crisis Intervention Specialist (Overnight)

MHAI/Emberwood Center

Job Title: 988 Crisis Specialist (voice/chat/text)Location: Indiana Resident / Remote WorkDepartment: Crisis Services at MHAIReports to: 988 Suicide and Crisis Lifeline Supervisor and 988 ManagerHours per week: part-time and full-time hours availableHourly rates from: $20 - $22Exempt: NoHours: weekday and weekend day, evening, and overnight shifts availableJob Summary:MHAI seeks empathic, compassionate, and self-motivated individuals to remotely provide telephonic and chat/text emotional support and resources to Hoosiers via the 988 Suicide and Crisis Lifeline.The 988 Suicide and Crisis Lifeline centers are intended to:- De-escalate crises- Relieve the immediate distress of individuals from different socioeconomic and cultural backgrounds experiencing a crisis- Initiating and responding to emergency service departments such as fire, police, or social service organizations as requested- Reduce the risk of individuals in a crisis harming themselves or others- Promote timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance use services- Provide mental health information and referrals as requested- Resolve at least 80% of all 988 contacts without further interventionTeam members will operate from their own private home office using provided telecommuting hardware/software, including a laptop computer, external monitor, headset, and VoIP web-based platform. They will remain connected to the virtual call center through our communication channels, including Microsoft Teams and Zoom. Crisis Specialists will be expected to access resources via web-based platforms concurrently, manage documentation, and talk with colleagues via Microsoft Teams for support when needed, all while talking someone through a critical moment and potential life-saving moments of a person's life.Access to immediate emotional support and debriefing from leadership is available to all team members.Onboarding is three weeks (80 hours), held during traditional business hours (Monday - Friday, 9am - 5pm), with virtual and in-person training at the MHAI office. On-the-job professional development (training) will occur via a virtual platform and on occasion, in person.Specific DutiesSupporting individuals via the 988 Suicide and Crisis Lifeline<ul><li>Provide strengths-based, unbiased emotional support to individuals from different socioeconomic and cultural backgrounds</li><li>Ensure the highest standard for the delivery of evidence-based or evidence-informed crisis support, including those related to suicide prevention and intervention</li><li>Access and provide resources to individuals in need</li><li>Maintain limited, web-based case notes to summarize an individual&rsquo;s needs and any help provided</li></ul>Maintain a professional work environment<ul><li>Ensure professionalism in the workspace and when using any of the Lifeline communication platforms.</li><li>Fully interact with your remote team, including communicating while on shift via Microsoft Teams, Microsoft Office, and other mediums as assigned.</li><li>Ensure the privacy and confidentiality of each Lifeline contact and their information</li><li>Ensure the privacy and confidentiality of your colleagues' information</li></ul>Participate in ongoing professional development<ul><li>Actively participate in on-the-job professional development opportunities</li></ul>Complete other duties as assigned by the program or organizational leadership<ul><li>Remain flexible to new job duty assignments and opportunities</li></ul>QualificationsSkillset<ul><li>A self-motivator who is comfortable and confident working independently from home</li><li>Has developed and practices an ongoing self-care routine</li><li>Possess a vital self-regulation skill set when working on any subject that may trigger past trauma or emotional stress</li><li>Has a solid ability to multitask while remaining present and attuned to help seekers who may be in their darkest hour</li><li>Can adapt to immediate changes in policies and procedures</li><li>Can apply practical crisis intervention skills, suicide prevention and intervention strategies, and problem-solving techniques when responding to individuals in crisis</li><li>Maintain a positive attitude while working, always representing MHAI and its partnering entities by providing excellent customer service and responding to everyone in a professional, nonjudgmental, empathic, and culturally appropriate manner</li></ul>Experience<ul><li>Two years of experience in delivering crisis response/ stabilization and resources (preferred)</li><li>A well-rounded knowledge base of crisis de-escalation, suicide intervention, social service agencies, mental health resources, substance use resources, the ability to teach coping strategies, and crisis intervention (preferred)</li><li>A Crisis Specialist should also be comfortable navigating computers, web-based technology, Microsoft Teams, Microsoft Outlook, Zoom, and other platforms as assigned and trained (required)</li></ul>Education<ul><li>High School Diploma or equivalent (required)</li><li>Bachelor's degree in psychology, human services, or related field (preferred)</li></ul>Home Office RequirementsPrivate and quiet location within your living place that adheres to HIPAA provisions, which must include:<ul><li>A closed door to ensure the confidentiality of our callers</li><li>A hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial-up, Wireless, Satellite internet service, and a cellular hotspot cannot be used -- ethernet cable will be provided); Minimum download speed 20 Mbps, Minimum upload speed 3 Mbps, Ping less than 100 ms</li><li>An appropriate workspace, including a designated desk/table to accommodate a laptop and an external monitor</li><li>Must ensure comfortability in wearing a wired headset while providing telephonic support</li><li>Will have to provide a photograph and video/home tour of the office and various spot checks throughout employment</li></ul>Work Location<ul><li>Remote 90%</li><li>MHAI office 10%</li></ul>Work Authorization<ul><li>United States (Required)</li><li>Successful candidates must pass a Background Check upon hire</li></ul>BenefitsComplete benefits program for full-time employees that includes medical, dental, vision, life insurance, STD/LTD, and EAP services.Equal Employment Opportunity and Non-DiscriminationMHAI is committed to equal opportunity for all employees and applicants. MHAI does not discriminate in hiring, assignment, promotion, or other conditions of staff employment.By the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.About MHAIMental Health America of Indiana (MHAI) is Indiana&rsquo;s leading mental health and substance use advocacy organization dedicated to providing overall mental wellness and recovery for all Hoosiers. A state affiliate of Mental Health America National, MHAI works to impact individuals directly affected by mental illness and addiction, as well as policymakers and other key stakeholders, through public education, advocacy, direct service, and public health reform.The Crisis Services pillar at MHAI empowers individuals, communities, and organizations in each phase of the crisis lifecycle. Our team crafts its program drawing on evidence-based practices, striving for an equitable and trauma-informed delivery at every touchpoint. The Crisis Service pillar is home to the 988 Suicide and Crisis Lifeline.Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Crisis Specialists MUST live in Indiana. Do you meet this requirement?</li></ul>Work Location: Hybrid remote in Indianapolis, IN 46202

988 Crisis Specialist

<div>Description:

Join the Front Line of Compassion
988 Crisis Call Specialist
Part-Time &amp; Full-Time | Fully Remote (WA, AZ, OH, TX) 
$26.79/hour | Union-Represented (OPEIU)
At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you&rsquo;ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.
If you&rsquo;re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. 
Why This Role Matters
The 988 Suicide &amp; Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.
Our approach centers dignity, respect, and non-judgment&mdash;meeting people where they are and helping them move toward safety and stability. 
What You&rsquo;ll Do
As a 988 Crisis Call Specialist, you will:<ul><li>
Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text</li><li>
Conduct suicide risk and behavioral health assessments and support de-escalation</li><li>
Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed</li><li>
Develop safety and action plans with individuals in crisis</li><li>
Connect callers to appropriate community resources and crisis response partners</li><li>
Accurately document interactions in the electronic health record</li><li>
Follow established 988 Lifeline protocols and performance standards</li><li>
Contribute to shared team goals for response times, availability, and quality care</li></ul>
Requirements:

What We&rsquo;re Looking For 
We&rsquo;re seeking candidates who bring both skill and heart to this work.
Required Qualifications:<ul><li>
High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor&rsquo;s degree + 1 year BH experience, Associate degree + 2 years BH experience)</li><li>
Strong verbal and written communication skills</li><li>
Ability to multitask across multiple software platforms in a fast-paced environment</li><li>
Ability to remain focused and grounded during emotionally intense conversations</li><li>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul>
Preferred Experience:<ul><li>
Crisis intervention or suicide prevention experience</li><li>
Behavioral health or contact center experience</li><li>
Knowledge of the King County public mental health system</li></ul>
Technology &amp; Work Environment 
This is a fully remote position, with requirements to support confidentiality and service quality:<ul><li>
Must reside in Washington, Arizona, Ohio, or Texas</li><li>
Reliable high-speed internet (wired connection preferred; no hotspots)</li><li>
Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)</li><li>
Quiet, private workspace suitable for confidential conversations</li><li>
Ability to sit or stand and use a headset for extended periods</li></ul>
A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. 
Scheduling &amp; Pay<ul><li>
Multiple schedules available (part-time and full-time)</li><li>
$26.79 per hour</li><li>
Union-represented position (OPEIU)</li><li>
Paid training and onboarding</li><li>
Full Benefits</li></ul>
Our Commitment to Inclusion 
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Ready to Make a Difference?
If you&rsquo;re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we&rsquo;d love to hear from you.
Apply today and help answer the call when it matters most.</div>

988 Crisis Call Specialist

Arkansas Crisis Center

AR Teen Connect Youth Specialist (Part-Time)Arkansas Crisis Center Bentonville, ArkansasPay: $20/hour Hours: 15 &ndash;20 hours/week | 4:00 pm &ndash; 10:00 pmMake a Difference When It Matters MostArkansas Crisis Center provides compassionate, confidential support to individuals experiencing emotional distress, mental health challenges, and suicidal crisis. As part of the 988 Suicide &amp; Crisis Lifeline, we ensure Arkansans have someone to turn to 24/7.If you are calm under pressure, compassionate, motivated by meaningful work, and are passionate about youth mental health we encourage you to apply.What You&rsquo;ll Do<ul><li>Provide support to Peer Support Specialist answering AR Teen Connect </li><li>Monitor contacts to AR Teen Connect</li><li>Provide AR Teen Connect Curriculum training to Peer Support Specialists </li><li>Support volunteers with reporting requirements for AR Teen Connect </li><li>Participate in Youth Advisory Council Meetings </li><li>Provide quality improvement and maintain accurate, timely, and thorough documentation in accordance with organizational standards </li><li>Provide empathetic, nonjudgmental support using trauma-informed and person-centered approaches to youth </li><li>Maintain high level of professionalism with Peer Support Specialist volunteers </li></ul>What We&rsquo;re Looking For✔ Empathy and emotional intelligence✔ Cultural humility and respect for diverse lived experiences✔ Ability to support individuals across cultures, identities, and life experiences✔ Sound judgment and ethical decision-making✔ Ability to manage stress and maintain professional boundaries✔ Adaptability and teamwork in a fast-paced environment✔ Ability to positively mentor and support youthMinimum Qualifications<ul><li>Bachelor's Degree in a related social sciences field</li><li>Must be available to regularly work from our Bentonville office between the hours of 4:00 pm - 10:00 pm.</li><li>Ability to maintain strict confidentiality and handle sensitive information appropriately</li><li>Strong verbal and written communication skills</li><li>Ability to remain calm, focused, and compassionate in high-stress situations</li><li>Experience working with youth, including having the ability to establish rapport and mentor youth.</li><li>Ability to mentor youth</li></ul>Preferred Qualifications<ul><li>Education or experience in public health, social work, psychology, counseling, human services, or related field</li><li>Experience supporting individuals in crisis or working with vulnerable populations</li><li>Knowledge of suicide prevention, trauma-informed care, or crisis intervention practices</li><li>Familiarity with Arkansas resources and service systems</li><li>Bilingual skills or lived experience navigating mental health systems</li><li>Crisis Intervention Experience preferred and ability to attend Arkansas Crisis Center Trainings and an Applied Suicide Intervention Skills Training (ASIST).</li></ul>Training &amp; Support✔ Paid training provided✔ ASIST or equivalent suicide intervention training✔ Ongoing coaching and supervision✔ Supportive team environment focused on staff wellness✔ Continuing education and skill development opportunitiesWhy Work With Us<ul><li>Meaningful, life-saving work</li><li>Supportive and mission-driven team</li><li>Opportunities for growth and additional hours</li><li>Be a part of improving youth mental health across Arkansas</li></ul>Arkansas Crisis Center is an equal opportunity employer committed to fostering an inclusive and respectful workplace. Applicants from diverse backgrounds and lived experiences are encouraged to apply.Job Type: Part-timePay: From $20.00 per hourExperience:<ul><li>Mentoring Youth: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

AR Teen Connect Youth Specialist

Resources for Human Development

<div></div><div><div><div>Description</div><div>
Job Details</div><div>
Job title</div><div>
Crisis Worker-Per-Diem</div><div>
Stroudsburg, PA</div><div>
Reports to</div><div>
Program Director</div><div> 
</div><div>Position Summary</div><div>
Under the authority of Management, the Crisis Worker assures that all operating procedures and regulations are followed. The Crisis Worker provides direct services to consumers, significant others and collateral resources and assists consumers in reaching goals set in treatment.</div><div></div><div> 
*Position is ON-SITE*</div><div>
Shift: PER-DIEM</div><div>
Salary: 21.12 per hour</div><div>
Essential Duties and Functions include the following:</div><ul><li>
Telephone Crisis Specific Duties including answering for the National Suicide Lifeline, screening incoming calls, providing appropriate telephone counseling, consultation, assessment and referral to needed services including Mobile and/or Residential Crisis Intervention services.</li><li>
Residential Crisis Specific Duties including but not limited to early walking, daily planning, meal preparation and clean-up, maintaining necessary scheduled appointments that have been approved by supervisory team member.</li><li>
Observe all scheduled and as needed (PRN) medication observations and assist as directed by Residential Nurse.</li><li>
Mobile Crisis Specific Duties including serving in a consultative and collaborative role with community personnel who are also involved in the provision of crisis services. *Mobile Crisis Services will be the primary responsibility*</li><li>
Working in the community, providing supportive mobile crisis intervention to children, adolescents and adults. Providing resources and support, diverting hospitalizations and police involvement.</li></ul><div>
Administrative</div><ul><li>
Complete all documentation as required by RHD, Funder, licensing/accreditation entities.</li></ul><div>
Community Interaction</div><ul><li>
Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.</li><li>
Other duties as assigned</li></ul><div>
Qualifications</div><ul><li>
Bachelor&rsquo;s degree preferred with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or a related field.</li><li>
Must have a high school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology; gerontology; or other social sciences.</li><li>
2 years of experience in public or private human services with one year of mental health direct care experience.</li></ul><div>
Working conditions</div><div>
This position is set in a residential or community environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Must be willing to perform all job-related travel associated with this position.</div><div>
Hazard and Atmospheric Conditions</div><ul><li>
Exposure to Fumes o Exposure to Dust</li><li>
Exposure to Extreme Heat o Exposure to Extreme Cold</li><li>
Wet and/or Humid o Exposure to Loud Noise</li><li>
Exposure to Confined Places o Mists or Gases</li><li>
Exposure to Mechanical Hazards o Exposure to Chemical Hazards</li><li>
Exposure to Electrical Hazards o Exposure to Burn Hazard</li></ul></div><div><div> 
Requirements</div><div></div><div> 
Physical requirements</div><ul><li>
Valid Drivers License</li></ul><div>
Lifting Requirements</div><ul><li>
Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.</li></ul><div></div><div> 
Physical Requirements</div><ul><li>
 Stand or Sit (stationary position)</li><li>
 Walk</li><li>
 Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)</li><li>
 Climb (stairs/ladders)</li><li>
 Talk/Hear (communicate, converse, convey, express/exchange information)</li><li>
 See (detect, identify, recognize, inspect, assess)</li><li>
 Pushing or Pulling</li><li>
 Repetitive Motion</li><li>
 Reaching (high or low)</li><li>
Kneel, Stoop, Crouch or Crawl (position self, move)</li></ul><div></div><div> 
Additional Requirements:</div><div>
Mobile units are required to drive within the service area of the program. Visit home of consumer and provide support in community</div><div></div><div> 
Reporting Relationships</div><ul><li>
Direct Supervisor: Assistant Unit Director</li><li>
Directly Supervises: None</li><li>
Ancillary Support to: Program Specialist, Mental Health Professional</li></ul>
About Company:
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliate&rsquo;s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.</div></div>

CRISIS WORKER

HEARTLINE

<div>Description:

HeartLine provides 24/7 support to individuals and families, with a primary focus on de-escalating crisis situations presented through phone, text, and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress.
The Bilingual Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Bilingual Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support.
This role may support multiple programs, including the 988 NBU Suicide &amp; Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. To be considered for this role, applicants must reside in Oklahoma.
JOB RESPONSIBILITIES:<ul><li>
Respond to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner.</li><li>
Conduct suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact.</li><li>
Gather demographic and situational information to understand the help-seeker&rsquo;s needs and determine appropriate resources and support.</li><li>
Provide information, referrals, and advocacy support to connect individuals with appropriate community services.</li><li>
Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned.</li><li>
Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy.</li><li>
Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models.</li><li>
Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements.</li><li>
Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education.</li><li>
Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings.</li><li>
Other duties as assigned</li></ul>
Requirements:

Education: High school diploma or GED required. Bachelor&rsquo;s degree preferred.
Experience: Bilingual in English and Spanish required. Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.
REQUIRED SKILLS AND ABILITIES:<ul><li>
Fluent in spoken, written, and reading communication in English and Spanish.</li><li>
Ability to work independently with confidence while also collaborating effectively as part of a professional team.</li><li>
Excellent communication, computer literacy, time management, attention to detail, and multitasking skills.</li><li>
Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs.</li><li>
Ability to handle and manage stress due to the scope and type of crisis contacts received.</li><li>
Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements.</li><li>
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.</li></ul>
WORK ENVIRONMENT:
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.
Contents may be subject to change to meet the needs of the organization.</div>

Bilingual Crisis Contact Specialist

Houston Area Women's Center

<div><div>Being a on-call Crisis Response Advocate provides crisis intervention, emotional support, danger assessment, safety planning, shelter placement, and information and referral to domestic and sexual violence survivors through hospital accompaniment, 24-hour hotlines, and chat.
</div>Your Schedule:<ul><li>
On-call Schedule: One week per month</li><li>
On-call hours from 6 p.m. to 6 a.m., Monday through Friday, and 24-hour availability on Saturday and Sunday.</li><li>
Work Model: hybrid</li><li>
Local Travel:100%, as need for hospital accompaniment while on shift</li></ul>
Our Total Compensation Package:<ul><li>
Hourly Compensation: $17.02</li><li>
Additional Compensation: $10 per day for each day on-call</li><li>
Pay schedule semi-monthly</li><li>
Employee Assistance Program</li></ul>
Imagine a place where your talent can make a meaningful difference in people's lives. Working at Houston Area Women's center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor's life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
The Requirements We are Seeking:
<ul><li>Bachelor&rsquo;s Degree in Social Science, Psychology, Counseling, Sociology, Social Work, Criminal Justice, or Public Health</li><li>
A minimum of one year of experience working with survivors of domestic and sexual violence, or social services setting working with vulnerable populations with clients from diverse backgrounds.
</li><li>Intermediate Proficiency within Microsoft Office, specifically Teams, Outlook, Excel, and Word.</li><li>
Bilingual in both English and Spanish, preferred.</li><li>
You have a valid Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul>
What you Deliver in this role:
<ul><li>You will provide hospital accompaniment, crisis intervention, emotional support, case management, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence at local hospitals and via nurse line as needed.</li><li>
You will provide crisis intervention, emotional support, case management, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence via 24 crisis hotline and chat as needed while on standby for hospital visits.</li><li>
You will conduct danger assessment and creates safety plans with survivors in high-risk cases.</li><li>
You will communicate with on-call staff including Supervisors, Crisis Hotline/Chat Counselors, SANE nurses, law enforcement, and community partners.</li><li>
You will coordinate shelter placement and emergency transportation of clients as needed with Hotline and Shelter team.</li><li>
You will attend mandatory monthly meetings and training with Manager of Hospital Accompaniment &amp; Crisis Intervention Services, All Department Staff Meetings and/or meet as assigned.</li><li>
You will do mandatory Reporting: report suspected and prior abuse/neglect to either Child Protective services or Adult Protective Service when appropriate.</li><li>
You will maintain sufficient inventory at all times while on-shift of information packets and clothing for clients. Supplies provided by agency.</li><li>
Other duties/projects may be assigned. Should such duties become routine, the job description will be reviewed and revised.</li></ul>
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</div>

On-call Crisis Response Advocate- Up to 19 hours per week

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