crisis intervention specialist

ALIVE Inc.

Job SummaryNon-profit domestic violence agency seeking a compassionate and experienced Crisis Intervention Specialist to provide immediate crisis intervention services and case management to domestic abuse victims via crisis line and in-person communication. The Specialist will conduct client intake assessments, develop safety plans, provide referrals and education, document service provision, and collect/report data for grantsResponsibilities<ul><li>Respond promptly to crisis calls and emergency situations, providing immediate intervention and de-escalation techniques.</li><li>Provide immediate crisis intervention services to crisis line callers and clients through the crisis line and in-person communication</li><li>Conduct client intake assessments, develop safety plans, provide referrals and education, document service provision, and collect/report data for grants</li><li>Facilitate client access to the ALIVE Nights of Safety program</li><li>Provide crisis intervention and case management to Nights of Safety clients</li><li>Facilitate access to other agency services (court advocacy, crime victim&rsquo;s compensation, transportation, etc.)</li><li>Attend/Participate in mandatory team meetings and trainings</li><li>Assist with volunteer training, as needed</li><li>Communicate and coordinate with interns/volunteers to provide seamless client services</li><li>Complete office task for Nights Of Safety daily</li></ul>Requirements<ul><li>BSW, BA in Psychology, or equivalent credentials</li><li>1+ years of domestic violence advocacy work</li><li>Knowledge of trauma-informed services</li><li>Ability to work with diverse populations, particularly those with limited economic resources</li><li>Knowledge of community resources</li><li>An understanding of domestic violence and the ability to articulate the ALIVE philosophy of empowerment</li><li>Ability to work an adjusted schedule in the office and/or periodic shifts (as crisis line back-up) from home as needed</li><li>Strong organizational and case management skills</li><li>Ability to communicate effectively with people from diverse backgrounds, lifestyles, socio-economic levels, and abilities</li><li>Valid driver's license and own transportation (not for client transport)</li><li>Transportation and ability to travel between offices, emergency sanctuary, and client resource sites required</li><li>Must be able to work occasional weekends and or/weekends as required by volunteer, community, and/or agency needs</li><li>Must be able to lift up to 30 lbs. on a regular basis, with or without reasonable accommodations</li><li>Must be able to use computer and/or tablet technology; including case management software, MS Office applications, e-mail, and other standard or proprietary programs</li></ul>Benefits:&middot; Salary 35,000 -40,000 annually&middot; Comprehensive benefits package, including health, dental, and vision insurance&middot; Opportunities for professional developmentSchedule:&middot; 8-hour shift, days&middot; Weekend availabilityPay: Up to $40,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Crisis Intervention Specialist

Communities In Schools of Southeast Harris and Brazoria County

<div>COMMUNITIES IN SCHOOLS 
JOB DESCRIPTION<div><div><div> 
Job Title</div><div> CIS Crisis Intervention Specialist</div></div> 
<div><div>
Department</div><div> Program/Operations Department</div></div> 
<div><div>
Location</div><div> Communities In Schools of Southeast Harris County and Brazoria County</div></div> 
<div><div>
Reports To</div><div> Assigned Program Director</div></div> 
<div><div>
FLSA Status</div><div> Exempt</div></div> 
<div><div>
Last Updated</div><div> July 2025</div></div></div> 

SUMMARY:
 
This position will be responsible for the day-to-day operations of the mental health crisis program at the school sites. The Crisis Intervention Specialist works closely with the principals, counselors, students, parents, community members, and other concerned individuals to ensure that identiﬁed Communities In Schools of Southeast Harris and Brazoria County programs are provided. 

All CIS services are guided by a trauma-informed approach that prioritizes safety, transparency, peer support, collaboration, empowerment, and equity. 

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
 
<ul><li>Coordinates services for identified students and families during the school day and possibly before and after school.</li><li>
Interviews students and/or parents and/or guardians with problems such as personal and family adjustments, abuse, criminal conduct, ﬁnances, employment, food, clothing, housing, and physical and mental impairments to determine the nature and degree of the problem.</li><li>
Secures information on medical, psychological, and social factors contributing to the student's situation, and evaluates these factors and the student's capacities.</li><li>
Counsels students individually, in families, or in other small groups regarding plans to meet needs, and aids students in mobilizing inner capacities and environmental resources to improve social functioning.</li><li>
Helps students modify attitudes and patterns of behavior by increasing their understanding of themselves and their personal issues.</li><li>
Maintains working knowledge of community resources and agencies and connects the appropriate resources to individual students&rsquo; and families&rsquo; needs.
</li><li>Refers and follows up with student and/or parent and/or guardian to community resources and other organizations.
</li><li>Compiles records and prepares reports, meeting required deadlines.
</li><li>Reviews the service action plan and conducts follow-up inquiries to determine the quantity and quality of crisis services provided to the student and the status of the student's case.
</li><li>Accesses and records student and community resource information.
</li><li>Secures supplementary information, such as free and reduced-price lunch status, discipline reports, grades, and other school data, necessary to obtain an accurate assessment of the student&rsquo;s needs.</li><li>
Actively involves volunteers in their areas of interest and expertise.</li><li>
Work closely with principal(s) and counselor(s) to effectively structure programs that meet the needs of the individual campus setting. When required, determines the student's eligibility for ﬁnancial assistance.
</li><li>Effectively meeting the objective of the CIS-Crisis Intervention program through individual mentoring and/or counseling and/or organized group sessions.</li><li>
Plan, organize, and implement program design to effectively meet the needs of the students and families.
</li><li>Relate, motivate, encourage students, parents/guardian and/or administrators, faculty, and staff.
</li><li>Have knowledge of resources in either Southeast Harris and/or Brazoria County area.
</li><li>Must be able to interact consistently in a positive manner with a diverse group of individuals of the school, city, and state entities.
</li><li>Exhibit excellent work attitude, strong work ethic, and self-motivation.
</li><li>Be responsible for program planning and implementation of objectives.
</li><li>Facilitate, develop, and/or conduct workshops as deemed necessary by the Chief Executive Officer, Chief Operating Officer, and/or Program Director.
</li><li>Encourage and motivate parents to be actively involved in their children's school activities.
</li><li>Work with students and parents to implement recreational and extracurricular activities to enhance self-esteem and reinforce developmental skills.
</li><li>Work with parents, students, and staff on CIS fundraising activities and provide a financial report after each activity.
</li></ul> 
SUPERVISION
 
The crisis specialist is supervised by the Communities In Schools of Southeast Harris and Brazoria County, Crisis Intervention Program Director. (See organizational chart) 
 
EDUCATION
 
Bachelor's Degree required in Social Work, Psychology, Sociology, or a related ﬁeld. 
 
LICENSE 
A license in either psychology or social work, or a related field 
 
EXPERIENCE
 
A minimum of three years&rsquo; experience in a work setting. Must be able to work with students and parents of low and medium incomes and interface with various members of school and community. 
 
QUALIFICATIONS
 
To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
LANGUAGE SKILLS
 
Ability to read, analyze, and interpret common and/or technical documents. Ability to respond to common inquiries or complaints from the campus site or community or Austin. Ability to effectively present information to faculty, staff, administrators, community, and/or board of directors. 
 
REASONING ABILITY
 
Ability to deﬁne problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a wide variety of technical instructions in any form and deal with several abstract and concrete variables. 
 
TECHNICAL SKILLS
 
While performing the duties of Crisis specialist, a minimum of two years&rsquo; computer experience in Microsoft Word, and Excel, or other comparable programs will be required to perform this job successfully, an individual must be able to effectively utilize a software program (CISTMS) used for data entry, after reasonable training has been conducted. The Crisis specialist is required to enter data into the software program, maintaining detailed records of student activities for statewide reporting purposes. 
 
WORK ENVIRONMENT
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each campus site and ofﬁce accommodations will vary from campus to campus. 
 
TRAVEL
 
To perform this job successfully, an individual must possess a valid Texas Driver's license and be insurable with a good driving record. An individual will be required to operate their personal motor vehicle to make home visits; attend meetings, conferences, workshops, and training sessions. The individual may be required to travel to Austin, or a location designated in Brazoria or Southeast Harris County areas and/or in Texas, for training purposes. Attending scheduled staff meetings in which pertinent information is disseminated. 
 
OTHER SKILLS AND ABILITIES
<ul><li>Oral and written communication skills.
</li><li>Be well-groomed.</li><li>
Present professional appearance.</li><li>
Exhibit excellent work attitude and interpersonal skills.</li><li>
Work in a team environment by partnering with other crisis specialists.</li><li>
Have the ability to function in a diverse job situation.
</li></ul> 
Equipment Used to Perform Job: 
 
Daily: 
Cell phone 
Telephone 
Copy Machine 
Computer 
 
Physical Requirements:
 
To perform the job, a person must have the ability to do the following physical actions: 
<ul><li>
Frequently sit (approximately 25% to 80% of the time)
</li><li>Frequently stand (approximately 10% to 60% of the time)</li><li>
Frequently walk (Approximately 10% t0 40% of the time), generally from 5-30 feet within the ofﬁce.
</li><li>Frequently lift and carry an average of 5 to 20 pounds and occasionally as much as 40 to 70 pounds or more. Items to be lifted or carried may include, but are not limited to, boxes or files, copy paper, supplies, materials, and donations. Most items will be carried by hand. Most items must be lifted to knee or waist level, some items lifted to chest level, and only a few items overhead.
</li><li>Frequently push and pull objects to open and close file drawers; occasionally move items around the office, such as a box of copy paper or computer paper, or a small piece of furniture, the office chair, the vacuum cleaner, etc.
</li><li>Occasionally, bend and kneel to ﬁle, retrieve items, etc.
</li><li>Occasionally ﬂex upper trunk forward at the waist and partially ﬂex knees, sometimes twisting or rotating the upper trunk to the right or left while sitting or standing.</li><li>
Occasionally, place arms above, at, and below shoulder height to reach.
</li><li>Occasionally climb stairs or inclined surfaces.
</li><li>Ability to get to and from work; ability to move from one work location to another work location during the day if necessary. Possession of a valid Driver's License for transportation purposes or to run necessary errands. Must furnish current proof of insurance.
</li><li>Must be able to work a ﬂexible schedule. This position may require some work in the evenings and weekends.
</li></ul> 
Environmental Conditions
 
<ul><li>Occasionally, it is required to go outside during hot or cold temperatures or during wet conditions in order to work with clients or prepare for special events.
</li><li>Occasionally requires going outside during evening and night hours.</li><li>
Works alone at times but usually works with others.</li><li>
May have somewhat cramped work quarters, depending on the availability of office space.
</li></ul> 
Appearance
<ul><li>Neat
</li><li>Professional
</li><li>Must reflect as a proper representation of CIS.
</li></ul> 
Adherence to the Philosophy, Policies, and Procedures of Communities In Schools &ndash; Texas Joint Venture.
 
<ul><li>Employees must demonstrate knowledge of, and perform in accordance with, the philosophy of compassion, care, and respect for the welfare and dignity of others.
</li><li>Must display a non-judgmental acceptance of all students/parents/volunteers/staff/co-workers.</li><li>
Establish and maintain good rapport in working relationships.</li><li>
Display appropriate and consistently positive attitude.</li>
Remain composed during stressful situations. 
<li>
</li></ul> 
EEO Statement
 
 
CIS-SHC and BC employees are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the bases of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. 
 
CIS-SHC AND BC employees are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity, whistle-blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. CIS-SHC AND BC managers and supervisors are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. 
 
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 
Signatures 
Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position. I hereby acknowledge receipt of a copy of this job description. I meet the requirements for this position and believe I can perform the duties as stated. 
 
________________________________________ _________________________ 
ACKNOWLEDGED: Employee Signature Date 
 
________________________________________ 
PRINT: Employee Name 

kOhmphXgH6</div>

CIS-Crisis Intervention Specialist - Brazosport ISD

Bluebonnet Trails Community Services

<div><div>Posted on March 19th, 2026
</div>Job Description

The Youth Crisis Outreach Team (YCOT) program provides crisis intervention and assessment, intensive case management, relapse prevention, and care coordination services to youth in crisis. This program partners with the Mobile Crisis Outreach Team and responds to crisis 24/7 in schools, emergency rooms, homes and clinics. The core components of a crisis continuum are somewhere to call, someone to respond, and a place to go. The Bluebonnet Trails Youth Outreach Specialist has a key role in providing quick, in person response to those in crisis, and continuing to provide transitional services for up to 90 days to each youth and family.

Our Vision is Healthy and Fulfilled Lives, and YCOT offers an interdisciplinary team of dedicated clinicians supporting youth and families at the time of crisis, and for months following the crisis in order to ensure stabilization and linkage to longer term community supports. Serving the whole family system, the YCOT team consists of Youth Outreach Specialists, Certified Family Partners, Certified Peer Support Specialists, Therapists, and linkage to other services and resources as needed. The Youth Outreach Specialist provides support and assistance with the completion of obtaining vital documents, benefits completion, and employment services as needed.

Our Mission is to continuously improve the health and independence of the persons we serve, and the Youth Outreach Specialist provides timely access to care at the time of crisis, using evidenced based intervention and evidence-based practices to reduce utilization of higher level of care options, and reduce intersection with the criminal justice system.

Critical Impact:
The YCOT team provides immediate connection to crisis intervention and a consistent team to provide crisis follow up and transitional services after the initial crisis has been resolved. Through intensive supports, provided from a daily to weekly basis, the Youth Outreach Specialist collaborates with the youth and family on goals, creating a plan of action to achieve those goals. The Youth Outreach Specialist is the primary point of contact for the youth and family, collaborating with internal and external teams, including the DFPS, schools, law enforcement, primary care, and hospitals.

Key Responsibilities:
<ul><li>Provides person-centered care, including crisis intervention, routine and intensive case management, supported housing and employment, care coordination, and assistance with benefits completion</li>
<li>Participates in consistent 360 degree feedback with direct supervisor, including collaboration on individualized support, goal setting, and coaching</li>
<li>Builds relationships with colleagues, learning about options and resources at BTCS and in the community</li>
<li>Responsive to needs to a changing and growing program, maintaining flexibility as the program develops and continues to improve</li>
<li>As a Crisis Clinician, functions as a member of the Mobile Crisis Outreach Team, including after hours on call rotation</li>
</ul>
Location: Williamson and Burnet Counties

Hourly Salary Range: $25.23 &ndash; $37.48

Differential Detail:
<ul>
<li>Up to $3.50/hour &ndash; Previous crisis experience</li>
<li>Up to $2.00/hour- Previous experience in similar role with a community center in Texas</li>
<li>Up to $4.00/hour &ndash; Tenure with BTCS</li>
<li> $.75/hour &ndash; Bilingual</li>
<li>$1.00/hour &ndash; Masters Degree in Human Services</li>
<li>$1.00/hour &ndash; Advanced Licensure</li>
<li>$.50/hour &ndash; LCDC Licensure</li></ul> 


Plus Shift Differentials
<ul>
<li>$30.00/day &ndash; Rotating Weekly On-Call Stipend</li></ul> 


Eligibility for $200/month Service Delivery Incentive Award 


Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.</div>

Youth Outreach Specialist

Community Network for Behavioral Healthcare

<div>Position Summary:
The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports Access Crisis Intervention (ACI), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines.
As a full time Crisis Call Center Specialist , you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate.
Key Responsibilities:
<ul><li>Answer incoming 988, ACI, EPICC, and other designated behavioral health lines.</li>
<li>Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.</li>
<li>Provide crisis intervention, stabilization, and safety planning using best-practice models.</li>
<li>Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.</li>
<li>Engage in follow-up and care coordination when required by program protocols.</li>
<li>Accurately document all contacts in compliance with agency, state, and federal requirements.</li>
<li>Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.</li>
<li>Participate in case consultation, clinical supervision, and ongoing professional development.</li>
</ul>
Qualifications:
<ul><li>Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).</li>
<li>Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.</li>
<li>Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.</li>
<li>Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.</li>
<li>Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.</li>
<li>Strong written and verbal communication, with competency in electronic health documentation.</li>
<li>Ability to work overnights, weekends, and holidays.</li>
</ul>
Schedule &amp; Compensation:
<ul><li>Full time position 40hrs per week, 11:00PM-7:00AM, Wednesday-Sunday holidays required.</li>
<li>Competitive hourly wage with shift differential for evenings/overnights.</li>
<li>Clinical supervision and ongoing training provided.</li>
</ul>
Work Environment:
<ul><li>This is a completely remote position once you have successfully completed the Monday-Friday 8:30AM-4:30PM in person new hire orientation.</li>
<li>Must live within 1hour of the Greater Kansas City Metropolitan area.</li>
<li>Must have reliable and secure internet service.</li>
</ul>
Supportive team with access to supervision and staff wellness resources.</div>

Crisis Call Center Specialist- Full Time Nights

<div>Position Summary:
The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports Access Crisis Intervention (ACI), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines.
As a full time Crisis Call Center Specialist, you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate.
Key Responsibilities:
<ul><li>Answer incoming 988, ACI, EPICC, and other designated behavioral health lines.</li>
<li>Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.</li>
<li>Provide crisis intervention, stabilization, and safety planning using best-practice models.</li>
<li>Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.</li>
<li>Engage in follow-up and care coordination when required by program protocols.</li>
<li>Accurately document all contacts in compliance with agency, state, and federal requirements.</li>
<li>Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.</li>
<li>Participate in case consultation, clinical supervision, and ongoing professional development.</li>
</ul>
Qualifications:
<ul><li>Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).</li>
<li>Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.</li>
<li>Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.</li>
<li>Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.</li>
<li>Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.</li>
<li>Strong written and verbal communication, with competency in electronic health documentation.</li>
<li>Ability to work evenings Wednesday-Sunday and holidays as needed.</li>
</ul>
Schedule &amp; Compensation:
<ul><li>Full Time evening position 3:30PM-11:30PM,Wednesday-Sunday and holiday availability required.</li>
<li>Competitive hourly wage with shift differential for evenings/overnights.</li>
<li>Clinical supervision and ongoing training provided.</li>
</ul>
Work Environment:
<ul><li>This is a completely remote position once you have successfully completed our in-person new hire orientation which will be a Monday-Friday 8:30AM-4:30PM schedule.</li>
<li>Must live within 1 hour of the Greater Kansas City Metropolitan area as you will be required to work in-person from our main office if there are computer, phone or internet issues.</li>
<li>Must have reliable and secure internet service.</li>
</ul>
Supportive team with access to supervision and staff wellness resources.</div>

Crisis Call Center Specialist- Full Time Evenings

Unseen Faces Foundation, Inc.

Job Overview We are seeking a dedicated and compassionate Caseworker to join our dynamic team. In this vital role, you will provide essential support and guidance to individuals and families facing complex challenges. Your proactive approach will help clients navigate social services, overcome crises, and achieve stability. This position offers an opportunity to make a meaningful impact by empowering clients through personalized intervention, resource coordination, and ongoing mentoring. The ideal candidate is energetic, empathetic, and motivated to foster positive change within diverse communities.Responsibilities<ul><li>Conduct thorough assessments of clients&rsquo; needs, including behavioral health, child welfare, and social service requirements</li><li>Develop individualized care plans that incorporate crisis intervention, addiction counseling, and motivational interviewing techniques</li><li>Provide immediate crisis management support during emergencies or urgent situations</li><li>Coordinate with community resources such as Section 8 housing programs, Medicare services, and workforce development initiatives</li><li>Offer mentoring and childcare support to foster stability and growth for vulnerable populations</li><li>Supervise case management activities, ensuring compliance with policies and best practices</li><li>Maintain detailed documentation of client interactions, progress notes, and service plans in accordance with organizational standards</li></ul>Experience<ul><li>Proven experience in social work, behavioral health, or related fields involving crisis intervention and management</li><li>Demonstrated success in addiction counseling or mental health support roles</li><li>Supervising experience working with diverse populations is highly preferred</li><li>Knowledge of child welfare systems, Section 8 housing programs, Medicare, and workforce development initiatives is advantageous</li><li>Strong skills in motivational interviewing, crisis management, and behavioral health strategies</li><li>Experience providing childcare or mentoring services to at-risk youth or families is a plus</li><li>Ability to handle sensitive situations with professionalism, transparency, and empathy</li></ul>Join us in making a difference! We&rsquo;re committed to fostering a supportive environment where your skills can thrive while helping others find stability and hope.Pay: $25.02 - $30.13 per hourBenefits:<ul><li>Employee assistance program</li></ul>Work Location: In person

Caseworker

Family Crisis Center

<div>Advocate - Remote - Overnight shifts 5:30pm-5:30am on Team: Iowa Victim Service Call Center (IVSCC) 

Reports To: Advocacy Services Manager and Advocate Supervisor 
Benefits: Part-time, health, dental, vision insurance, Vacation/Sick Leave, Simple IRA, Non- Exempt status

Part-time (24 hours per week): Week 1 is Tuesday 5:30pm-5:30am and Friday 5:30pm-5:30am and

Week 2 is Monday 5:30pm-5:30am and Thursday 5:30pm-5:30am 
Position Summary

The Advocate provides crisis intervention, safety planning, education, advocacy, and referrals through telephone and digital contacts. This role requires maintaining a professional, non-judgmental, and empowerment-based approach to client services. The Advocate is responsible for accurate documentation, data collection, and participation in outreach and evaluation efforts. 
Key Responsibilities

Crisis Intervention &amp; Client Support
<ul>
<li>Provide crisis intervention, safety planning, advocacy, and referrals through phone and digital platforms.</li>
<li>Maintain an empowerment-based and non-judgmental approach in all interactions.</li>
<li>Refer clients to appropriate service providers as needed.</li>
<li>Respond to program requests for victim service materials, including brochures, flyers, and other resources.</li>
</ul>
Data Collection &amp; Documentation
<ul>
<li>Collect demographic information on all client contacts.</li>
<li>Maintain accurate documentation of services provided.</li>
<li>Enter all client services and referrals into the database and assist in keeping the system updated.</li>
<li>Collect and maintain statistical data and reports as required by leadership, funders, and monitoring agencies.</li>
<li>Submit necessary documents as required.</li>
</ul>
Community Outreach &amp; Public Awareness
<ul>
<li>Participate in community outreach by developing awareness of agency services.</li>
<li>Network with area service providers and support public education efforts about victimization.</li>
</ul><ul><li>Assist marketing and development with fundraising efforts.</li>
</ul>
Administrative &amp; Program Support Responsibilities
<ul>
<li>Maintain accurate and timely documentation in required databases.</li>
<li>Assist with call center projects, data tracking, and quality improvement efforts.</li>
<li>Support maintenance of resource lists and internal procedures.</li>
<li>Participate in virtual staff meetings and agency initiatives</li>
<li>Maintain flexibility in work schedule, including evenings, weekends, and holidays.</li>
</ul>
Staff Wellness &amp; Support
<ul>
<li>Prioritize self-care and seek support when experiencing work-related crises or vicarious trauma by utilizing available mental health resources, participating in debriefings, and implementing personalized self-care strategies.</li>
<li>Communicate effectively with staff and supervisors to foster a supportive work environment, ensure clarity in expectations, and promote collaboration to enhance victim services.</li>
<li>Adhere to all Family Crisis Centers&rsquo; policies, procedures, and confidentiality.</li>
<li>Adapt to evolving organizational needs by taking on additional responsibilities as necessary.</li>
<li>Support agency-wide initiatives and assist with special projects as needed.</li></ul> 


Qualifications
<ul>
<li>Education &amp; Experience: High school diploma or equivalent required.
<ul><li>College degree in social work, human services, or a related field preferred or an equivielent combination of education and experience.</li>
</ul></li><li>Skills &amp; Knowledge: Strong crisis intervention skills and ability to work with diverse populations.
<ul><li>Strong leadership, time management, and organizational skills.</li>
<li>Proficiency in office skills, including computer literacy.</li>
</ul></li><li>Training &amp; Certification: Must complete mandatory victim advocate training within 30 days of employment and fulfill on-going certification requirements.</li>
<li>Travel Requirements: Ability to travel if needed for trainings, meetings, or other work-related events, including in-person visits to the main office.</li>
<li>Background Requirements: Must pass all required background checks, including/not limited to:
<ul><li>Criminal and child/dependent adult abuse background checks</li>
<li>Sex Offender Registry clearance</li>
<li>Must possess a valid driver&rsquo;s license and adequate motor vehicle insurance.</li></ul></li> 
</ul>
FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio-economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.</div>

Advocate

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