crisis manager

Qiddiya Investment Company

<div><p>The Qiddiya Investment Company is seeking a Manager - CCU Crisis Readiness to be responsible for ensuring that Qiddiya's City Command Unit is fully prepared to respond to large-scale crises, major incidents, and emergency scenarios. This role focuses on planning, preparedness, and exercising to build organizational resilience and ensure seamless crisis activation across the city's 12-asset operational model.</p>
Key Responsibilities<ul><li>
Develop, maintain, and continuously improve crisis management plans, emergency response frameworks, and business continuity procedures for city-wide operations.</li><li>
Design, plan, and facilitate crisis simulation exercises, tabletop scenarios, and full-scale drills involving internal and external stakeholders.</li><li>
Conduct risk assessments and vulnerability analyses to identify gaps in crisis preparedness across city assets.</li><li>
Coordinate with government agencies, emergency services, and regulatory bodies to ensure alignment with national and local crisis management requirements.</li><li>
Establish and maintain crisis communication protocols, ensuring clear and timely information flow during major events.</li><li>
Lead after-action reviews following exercises and real events, producing recommendations for corrective action and capability improvement.</li><li>
Support the integration of crisis readiness standards into the operational readiness framework across all Qiddiya assets.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master&rsquo;s degree is preferred.</li><li>
Minimum 5 years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Minimum 7 years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Proven track record of designing and executing crisis exercises and drills at an organizational or multi-agency level.</li><li>
Deep understanding of crisis management frameworks (e.g., ISO 22301, ICS, NIMS) and regulatory compliance requirements.</li><li>
Excellent stakeholder management and coordination skills, with the ability to engage senior leadership and external agencies.</li><li>
Relevant certifications in crisis management, emergency planning, or business continuity are highly preferred.</li></ul><br>
<b>
Benefits</b><br>
<ul>
<li>The opportunity to <b>be part of one of Saudi Arabia&rsquo;s most ambitious city developments</b>.</li>
<li>A role dedicated to a <b>specific residential asset type</b>, allowing you to build deep expertise in your area.</li>
<li>A fast-paced, high-impact environment where <b>strategic thinking and execution excellence</b> are highly valued.</li>
<li>Collaboration with <b>global industry leaders</b> in real estate development, architecture, and planning</li></ul></div>

Manager - CCU Crisis Readiness (DEL5)

<div><p>The Senior Manager - CCU Crisis Readiness is responsible for ensuring that Qiddiya's City Command Unit is fully prepared to respond to large-scale crises, major incidents, and emergency scenarios. This role focuses on planning, preparedness, and exercising to build organizational resilience and ensure seamless crisis activation across the city's 12-asset operational model.</p><p></p><p><b>
Key Responsibilities
</b></p><ul><li>Develop, maintain, and continuously improve crisis management plans, emergency response frameworks, and business continuity procedures for city-wide operations.</li><li>
Design, plan, and facilitate crisis simulation exercises, tabletop scenarios, and full-scale drills involving internal and external stakeholders.</li><li>
Conduct risk assessments and vulnerability analyses to identify gaps in crisis preparedness across city assets.</li><li>
Coordinate with government agencies, emergency services, and regulatory bodies to ensure alignment with national and local crisis management requirements.</li><li>
Establish and maintain crisis communication protocols, ensuring clear and timely information flow during major even.</li><li>
Lead after-action reviews following exercises and real events, producing recommendations for corrective action and capability improvement.</li><li>
Support the integration of crisis readiness standards into the operational readiness framework across all Qiddiya assets.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Minimum 7 + years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Proven track record of designing and executing crisis exercises and drills at an organizational or multi-agency level.</li><li>
Deep understanding of crisis management frameworks (e.g., ISO 22301, ICS, NIMS) and regulatory compliance requirements.</li><li>
Excellent stakeholder management and coordination skills, with the ability to engage senior leadership and external agencies.</li><li>
Relevant certifications in crisis management, emergency planning, or business continuity are highly preferred.</li></ul></div>

Senior Manager - CCU Crisis Readiness (DEL 3)

OQ Chemicals

<div><div><div><div><div><div><b>Job title</b></div></div><div><br>
<div>
Advisor Security &amp; Crisis Management</div></div><div><br>
<div><b>
Grade</b></div></div></div><div></div><div><br>
<div>
<div><b>Stream</b></div></div><div><br>
<div>
PT&amp;C</div></div><div><br>
<div><b>
Function</b></div></div><div><br>
<div>
 Corporate HSSE &ndash; Security &amp; Crisis Management<br>
</div></div></div><br>
<div><div><div><b>Location</b></div></div><div><br>
<div>
Oman &ndash; Muscat<br>
</div></div><div><div><b>Budget control</b></div></div><div><br>
<div>
*OPEX and/or CAPEX and/or Revenue amount as relevant*</div></div></div><div><br>
<div>
<div><b>Reporting to</b></div></div><div><br>
<div>
VP of Corporate HSSE</div></div><div><br>
<div><b>
Direct reports</b></div></div><div><br>
<ul><li>
-<br>
</li></ul></div></div><br>
<div><div><div><b>Job purpose
</b></div><p>Lead Security &amp; Crisis Management activities at OQ SAOC, under VP Corporate HSSE acting as owner of the Security and crisis management systems, by developing the required documentation through: (1) Establish and implement Security and Crisis Management Systems, (2) Prepare and execute an Assurance Plan for Security and Crisis Management services across all OQ locations, (3) Focal point with local authorities in relation to security and crisis management ensuring OQ preparedness and the availability of mutual aids with other organizations and (4) ensure all security measures, standards and systems in OQ are aligned with ROP and other local regulatory bodies.</p>
<div>
The position will act in accordance with the OQ&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by HSSE standards, Omani&rsquo;s government &amp; other legal justification&rsquo;s, and best international practices in consonance with national objectives.</div></div></div><div><br>
<div>
<div><b>Main tasks and responsibilities</b></div><br>
<div></div>
<ul>
<li>Develop and maintain the Corporate Security Management System (Policy, Manual, Plans, SOPs)</li>
<li>Develop and maintain the Corporate Crisis and Emergency Management System (Policy, Manual, Plans, SOPs)</li>
<li>Implement Security and Crisis Management frameworks at OQ SAOC.</li>
<li>Prepare and execute an Assurance Plan for Security and Crisis Management Systems</li>
<li>Contribute to organizational resilience by integrating security and crisis management with business continuity, recovery, and resilience strategies</li>
<li>Oversee security risk management related to contractors, vendors, and supply chains, including assurance and compliance</li>
<li>Conduct Security Risk Assessment at Corporate level and ensure security risk management plans are effective.
</li><li>Establish and maintain security threat intelligence, horizon scanning, and geopolitical risk monitoring capabilities to anticipate emerging risks</li>
<li>Conduct risk assessment at national and international levels related to HSSE that impact OQ as a group.</li>
<li>Integrate security and crisis risks into the Enterprise Risk Management (ERM) framework, including risk appetite alignment, Board‑level reporting, and strategic risk reviews</li>
<li>Prepare and present security and crisis readiness, risk posture, and lessons‑learned briefings to Executive Management and the Board as required</li>
<li>Ensuring OQ preparedness to manage crisis and emergencies by ensuring capability building and resources availability.</li>
<li>Define and implement a corporate security and crisis competency framework, including training pathways for executives, crisis teams, and duty managers</li>
<li>Own and Manage the Duty Manager System at OQ SAOC. Define, govern, and maintain crisis leadership succession, duty coverage, and delegation of authority frameworks</li>
<li>Conduct drills, tabletop and large-scale emergency and crisis level exercises as per the annual HSSE plan.</li>
<li>Ensure integration of cyber‑physical security and crisis scenarios within corporate crisis management planning and exercises</li>
<li>Ensure all security measures, standards and systems in OQ Projects are aligned with ROP and other local regulatory bodies. Provide security and crisis management input into project design, major investments, acquisitions, and new ventures to ensure risk is addressed at concept and design stages.</li>
<li>OQ Focal Point with ROP, NCEM, MEM and other government authorities in relation to security and crisis management.</li>
<li>Support OQ Assets in planning and conducting level 2 exercises when required.</li>
<li>Lead the planning for Level 3 exercise at OQ Group</li>
<li>Advisor to the Chief Incident Commander during emergencies and crisis. Provide authoritative security and crisis management advice with defined escalation and decision‑support authority during Level 2 and Level 3 incidents</li>
<li>Develop and oversee security and crisis performance dashboards, analytics, and digital decisions support tools</li>
<li>Define, monitor, and report key security and crisis management KPIs, maturity assessments, and continuous improvement plans</li>
<li>Conduct security awareness programs for OQ employees</li>
<li>Lead security incident investigation as per OQ policy and procedure.</li>
<li>Support HSSE incident investigation at corporate and OQ Assets.</li></ul></div><br>
</div><br>
<div><div><div><b>Key interactions</b></div>
<div>
Internal: Assurance, Finance, IDS, Cyber Security, People, Communication, All OQ Assets
</div><div>External: Government Authorities and Regulatory bodies</div></div></div><div><br>
<div>
<div><b>Notable Working Conditions. </b>Office environment, intensive computer screen use, Travel.</div></div></div><div><br>
<div>
<div><b>Education requirements</b></div></div><div><br>
<p>
Minimum Qualifications for this position is a bachelor&rsquo;s degree in security management, Crisis, Disaster, Risk, Resilience management, business continuity, engineering, operations or related field.<br>
</p></div></div><br>
<div><div><div><b>Language</b></div></div><div><br>
<div>
Excellent knowledge of written, read, and spoken English (required) | Arabic - Native<br>
</div></div></div><br>
<div><div><div><b>Background and experience</b></div></div><div><br>
<div><b>
Competencies and skills</b></div></div></div><br>
<div>
<div><ul><li>A minimum of 14-16 years of experience in managing Security &amp; Crisis Management functional area for Oil &amp; Gas Industry or relevant fields.
</li><li>Experience in interacting with other discipline managers/professionals.</li>
<li>Demonstrated experience leading corporate-level security and crisis programs, including system development, governance, and assurance.</li></ul><br>
<p></p>
<ul>
<li>Proven ability to interface with national security and emergency authorities (ROP, NCEM, MEM, etc.).</li></ul><br>
<div></div>
<ul>
<li>Experience advising senior leadership during crises and leading large-scale emergency exercises.</li></ul></div><br>
<p></p>
<div>
<ul><li>Strong leadership and team management skills</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Strategic planning, emergency decision‑making, and executive‑level communication skills Proficient in security technologies, crisis management tools, and MS Office</li>
<li>Strong understanding of HSSE integration, risk assessment, and emergency preparedness Skilled of Security and CM systems and applicable codes, standards, and regulations, preferably in O&amp;G environment.</li>
<li>Excellent Knowledge of Security &amp; CM framework/Management System preparation processes.</li>
<li>Excellent interpersonal and multi-cultural sensitivity skills to facilitate effective and collaborative work with multi-agency and cross-functional engagement.</li></ul></div></div></div></div></div><p></p>

Advisor Security & Crisis Management

Common Health Counseling Group

<div><p>Full Job Description</p><p></p><p><br>
We are looking for someone to join our team who has the desire in learning and understanding the operational functions of a Behavioral Health Agency.</p><p></p><p><br>
This position is Monday to Friday 9am to 5pm</p><p></p><p><br>
This position is in person. Remote opportunities are approved by executive team.</p><p></p><p><b><br>
Please note these requirements to qualify for review:</b></p><p></p><p><br>
Minimum of a Bachelors Degree</p>
<p>
At least 4 years of experience</p>
<p>
Mobile Crisis Certification for Adult and Child</p>
<p>
QMHP license provided by Virginia Board of Counseling</p><p></p><p><b><br>
JOB DESCRIPTION</b></p><p></p><p><b><br>
JOB TITLE: Program Manager/Director Crisis Services Only</b></p><p></p><p><b><br>
IMMEDIATE SUPERVISOR: Executive Director or Designee</b></p><p></p><p><b><br>
DUTIES AND RESPONSIBILITIES:</b></p>
<ul>
<li>Manages the day-to-day operations of CHCG's Intensive In-home Services, mental health skill building and community crisis programs</li>
<li>Assesses service capacity and staffing needs ; ensures adequate staffing patterns Selects program staff</li>
<li>Assigns cases and other duties to program staff Trains new staff members and provides weekly training of staff members</li>
<li>Evaluates staff performance quarterly Takes appropriate employee disciplinary actions</li>
<li>Meets with staff weekly and provides staff with information about Common Health Counseling Group, LLC policies and procedures, community resources, the policies and practices of relevant State and local agencies, and any other information which affects staff duties</li>
<li>Identifies and resolves problems with service delivery</li>
<li>Intervenes to resolve staff disagreements and ensure harmonious, productive work relationships among staff</li>
<li>Approves all policies and procedures ; Works hand and hand with Managing Partners on all personnel decisions, including position appointments, terminations, and disciplinary actions</li>
<li>Ensures compliance with all applicable rules, regulations, and statutes</li>
<li>Oversees evaluations of service effectiveness and efficiency</li>
<li>Accepts and responds to both routine and emergency referrals</li>
<li>Obtains demographic and clinical information from referral source</li>
<li>Contacts client, caregiver(s), and/or family as applicable to provide them with service information</li>
<li>Oversees the management of client and personnel records</li>
<li>As needed, participates in all assessment and planning meetings</li>
<li>Determines whether referral meets admission criteria</li>
<li>Documents screening and admission processes</li>
<li>Coordinates with other involved service providers</li>
<li>Conducts new hire training and annual training for all employees</li>
<li>Works hand and hand with the Family Support QMHP-A with marketing tasks</li>
<li>Represents organization at Local Human Rights Committee meetings</li>
<li>Responsible for reviewing and signing off on all progress notes, services plans, monthlies, discharge plans and prior authorization extensions</li>
<li>Participates in weekly clinical treatment meeting</li>
<li>Performs monthly quality assurance for clients</li>
<li>Ensures chart audit findings/discrepancies are corrected in the file within 7 days of notification date provided by QA personnel</li>
<li>Completes required 15 hours of professional training per year. Training hours can include but are not limited to the following: documentation of orientation, in-service training, and training at other places of employment. Classes taken should all be documented on a training form. All outside training must be approved by the Managing Partner</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS:</b></p><p></p><p><b><br>
Education and Experience:</b></p>
<p>
Minimum of a Bachelors Degree; four years of experience providing mental health treatment to troubled children and families; two years of experience providing clinical supervision to treatment staff; and two years of progressively responsible experience in the area of program design and development, program management, and staff supervision. Mobile Crisis for Adults and Children, and valid QMHP licensing through Virginia Board of Counseling.</p><p></p><p><b><br>
Knowledge, skills, and abilities:</b></p>
<p>
Ability to set strategic objectives for mid-size social service organization; skills in program development and design and the implementation of program budgets; working knowledge of human services system, roles of human services personnel, and relevant community resources; ability to screen, hire, manage, and evaluate staff; ability to conduct and facilitate meetings; knowledge of the principles and techniques of individual and family counseling; ability to maintain effective working relationships with other social services providers, service purchasers, and clients; ability to communicate effectively both orally and in writing. Contractors or employees must pass a State Police Criminal Record Check, Department of Social Services Record and FBI Checks. The contractors or employees are also required to complete a Tuberculosis Screening Test upon employment and every year thereafter. Contractors and employees shall be provided training in behavior management, CPR, and first aid upon employment or any contractual services.</p><p></p><p><br>
Pay: $45,000.00 - $55,000.00 per year starting</p><p></p><p><br>
Benefits:</p>
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Professional development assistance</li>
<li>Referral program</li>
<li>Vision insurance</li></ul><br>
<p></p>
<p>
Work Location: In person</p></div>

Program Manager for Crisis Services Needed

Centerstone

<div><p>Centerstone is among the nation&rsquo;s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people&rsquo;s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!</p><p><b><br>
JOB DESCRIPTION:</b></p><p></p><p><b>
SUMMARY OF POSITION</b><b>
</b></p><p>This case manager position will serve clients as part of Centerstone's Mobile Crisis team in Manatee County. This role will respond to crisis events in the local community and provide deescalation, wraparound support, and follow up services. This position will provide mental health, substance abuse and outreach services to individuals who may have a mental health and/or substance use disorder. This role will work with community partners and local stakeholders to provide comprehensive care. The Case Manager will meet with individuals in the office, hospital, and/or their own environment such as in the client&rsquo;s home, schools/work, etc. This role will ensure continuity of care with clients through case management services as well as link clients and their families to needed resources to help to improve their quality of life. A variety of clinical training opportunities are available based on program and interest.</p><p></p><p><b>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Reports to work as scheduled on a daily basis and performs duties as assigned by supervisor to ensure the smooth operation of the department.</li><li>
Provides individual and group mental health and substance use disorder case management services. Refers, advocates, and links client and family for additional services as identified.</li><li>
Provides supportive and educational counseling services (individual, family, and group) to develop daily living and coping skills. Assist clients with developing natural support systems.</li><li>
Transport clients in company vehicles to necessary appointments as needed.</li><li>
Responsible for developing, implementing, evaluating, and updating treatment plans with input from the client and family.</li><li>
Conduct clinical behavioral health assessments.</li><li>
Enters written documentation into Electronic Medical Record in a timely manner for all services rendered.</li><li>
Act as liaison and communicate collaboratively with local law enforcement, and local stakeholders to maintain coordination of the treatment process.</li><li>
Completes all required agency trainings to maintain 100% compliance.</li><li>
Maintains departmental productivity expectations.</li><li>
Additional training and/or certification may be required based on specific program guidelines.</li><li>
Completes all other duties as assigned.</li></ul><p></p><p><b>
KNOWLEDGE, SKILLS &amp; ABILITIES</b></p><ul><li>
Effectively communicate via written, verbal, in person and virtual methods.</li><li>
Knowledge and understanding of the characteristics of individuals with co-occurring issues, their families, and family systems.
</li><li>Good organizational and time management skills.</li><li>
Competency with electronic medical records, computer systems, and documentation.</li><li>
Strong interpersonal communication skills in order to collaborate with team members and maintain professionalism. Accountable and self-directed with daily job duties.</li><li>
Knowledge of community resources or ability to learn quickly as well as good organizational, time management and communication skills.
</li><li>Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries. Community-based program case managers must have a valid FL driver&rsquo;s license.</li></ul><p></p><p><b>
QUALIFICATIONS</b></p><p><br>
</p><p><b>Education Level</b><b>
</b></p><p>Bachelor's degree required. Good organizational, time management, written and verbal communication skills. Ability to develop supportive relationships with persons with mental health and substance use disorders while maintaining appropriate therapeutic boundaries.</p><p></p><p><b>
Certification/Licensure</b><b>
</b></p><p>Community-based program case managers, who either take crisis calls and/or home visits, must have a valid FL driver&rsquo;s license with a good driving record and current auto insurance.</p><p></p><p><b>
Time Type:</b></p>
Full time<p></p><p><b>
Pay Range:</b></p>
$16.50-$23.10<p></p><p>
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:</p><ul><li><p>
Medical, dental, and vision health coverage</p></li><li><p>
Flexible Spending and Health Savings Accounts</p></li><li><p>
403b retirement plan with company match</p></li><li><p>
Paid time off and ten paid holidays</p></li><li><p>
AD&amp;D Insurance, Life Insurance, and Long Term Disability (company paid)</p></li><li><p>
Employee Resource Groups</p></li><li><p>
Continuing education opportunities</p></li><li><p>
Employee Assistance Program</p></li></ul><p></p><p><i>
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.</i></p><p></p><p>
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.</p><p></p><p>
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.</p><p></p><p>
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.</p></div>

Crisis Response Case Manager

McNabb Center

<div><p><b>Help Others, Make a Difference, Save a Life.</b></p>
<p><b>
Do you want to make a difference in people's lives every day?</b><br>
<b>Or help people navigate the tough spots in their life?</b><br>
<b>And do it all while working where your hard work is appreciated?</b></p>
<p><b>
You have a lot of choices in where you work&hellip;make the decision to work where you are valued!</b></p>
<p><b>
Join the McNabb Center Team as the FEI Crisis Team Leader today!</b></p>
<p><b>
The FEI Crisis Team Leader</b></p>
<p><b>
Duties:</b>
</p><ul><li>Responsibilities include managing two teams of four staff total, serving a minimum of 15 families at time for a period of 90 days post-crisis intervention, per team.</li><li>
Duties also include meeting with families, coordinating supports for monthly Family Team Meetings (FTM), and organizing monthly family engagement activities.</li><li>
Essential duties include providing program oversight and coordination of referrals and caseloads, including but not limited to linkage and referral to area resources, advocacy and coordination of care with other provider and social supports, crisis intervention and planning.</li></ul>
<p><b>
JOB PURPOSE/SUMMARY</b></p>
<p><b>
Summary of role of team</b>:
</p><ul><li>&quot;Family Empowerment Initiative&quot; or &quot;FEI&quot; provides support to low-income families, children ages birth (0) to eighteen (18), and their caregivers.</li><li>
This includes, but is not limited to, intensive services, crisis services, self-sufficiency through trauma informed services, case coordination, peer support, parent/caregiver education, and family engagement strategies.</li></ul>
<p><b>
Summary of position</b>:
</p><ul><li>The Team Leader provides administrative and clinical supervision for two FEI teams, and performs all administrative duties required to adhere to the guidelines of the program.
</li><li>The Team Leader provides information and referral, agency linkage, advocacy, home visits, and follow-up services as defined by the FEI program and ensures that each team member on the team does the same for consumers on their caseloads.</li><li>
The Team Leader arranges coverage plans for their team to ensure that each consumer is seen for required program contacts per month.</li><li>
The Team leader provides crisis intervention and emergency services as needed.</li><li>
The Team Leader utilizes center wide and community services as needed for client benefit.</li><li>
The Team Leader embraces the key values of care coordination: empowerment, normalization, rehabilitation, and continuity of care.</li><li>
Ongoing networking with crisis providers for timely access to appropriate referrals and overall community outreach are required.</li></ul>
<p><b>
TYPICAL WORKING CONDITIONS/ENVIORNMENT</b></p>
<ul><li>
This position spends the majority of their time working at Knox Children &amp; Youth (C&amp;Y) Center and requires both office-based clinical and administrative work and community-based clinical interactions.</li><li>
Team Leader will be responsible for engaging clients, peers, and community stakeholders in a professional and therapeutic manner.</li></ul>
<p><b>
JOB DUTIES/RESPONSIBILITIES</b></p>
<p><i>
This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.</i></p>
<p><b>
1. Works in a multi-disciplinary team approach to meet clinical needs of SPMI consumers.</b></p>
<ul><li>
Attends and is timely to weekly multi-disciplinary Team Mtgs.
</li><li>Attends and leads administrative team meeting on a weekly basis without tardiness.</li><li>
Returns all staff calls within 30 minutes as reported by supervisor.</li><li>
Responds to all flags, emails and voicemails within 2 business days.</li><li>
Responsible for ensuring all phases and activities of the Wraparound Process are done to the high quality and fidelity - accountable to family team.</li><li>
Attends required trainings by TDMHSAS or associated partners to meet program requirements</li></ul>
<p><b>
2. Completes all required documentation in compliance with Center Policy, CARF and SSOC standards.</b></p>
<ul><li>
Ensures tx plan is complete within 30 days of admission with input from other professionals as evidenced by signatures of APN/MD and Peer Support Worker</li><li>
Completes Crisis Plan, DLA-20, Individual Service Plan (ISP) and eligibility assessment on all clients</li><li>
Completes No Harm contract at ct.'s first sign or report of SI, HI, or thoughts of harmful behavior.</li><li>
Progress notes within one working week of encounter.</li><li>
Ensures that all clients have a current ROI for their PCP and other active providers (daycare, school, therapists, additional providers, etc&hellip;)</li><li>
Completes seven-day contact on all post-hospital clients.</li><li>
Complete an assessment of the family including Child and Adolescent Needs and Strengths (CANS) assessment, Caregiver Strain Assessment, and other national evaluation tools to develop a care plan.</li></ul>
<p><b>
3. Engages clients and their families in the treatment process providing treatment planning, linkage, referral, and advocacy for each client.</b></p>
<ul><li>
Ensures each client is contacted within 24 hours of referral</li><li>
Creates goals with the ct. based on their input as well as input from family/other systems AEB treatment plan signatures by all parties.</li><li>
Creates and implements treatment interventions based on the treatment plan goals.</li><li>
Utilizes family strengths and empowers the family to implement effective interventions as evinced by documentation of activity in the progress notes.</li><li>
Makes referral to less intensive services upon anticipation of discharge</li><li>
CM works with the ct. for up to 90 days to ensure transition to less intensive services.</li><li>
The Team Leader monitors outcome measures to ensure quality and effectiveness (QA/QI) and quarterly QRR.</li></ul>
<p><b>
4. Ensures that the program meets monthly requirements</b></p>
<ul><li>
Continually monitors admissions and referrals to ensure timely assignment to caseloads
</li><li>Monitors productivity on a weekly basis in supervision AEB document tracking logs</li><li>
Ensures coverage is met for clients when staff are out on leave or during vacancies
</li><li>Ensures vacancies are filled with qualified candidates AEB use of applicant screening profiles</li><li>
Submits monthly report to supervisor by the 5th business day of each month.</li></ul>
<p><b>
5. Provides administrative supervision to FEI teams</b></p>
<ul><li>
Provides support to staff through positive reinforcement, open communication, honest feedback and constructive criticism on a daily basis.</li><li>
Completes written documentation of verbal and written corrections pertaining to staff and forwards to HR.</li><li>
Meets with each case manager individually on a weekly basis for supervision</li><li>
Shares information re: policies and procedures with staff as policies change</li><li>
Ensures each staff is following Center Policy and Procedure via monitoring in weekly sessions and periodic chart reviews.</li><li>
Assists staff with difficult cases by attending home visits with the staff on an as needed basis.</li><li>
Makes suggestions for interventions with clients on a weekly basis</li><li>
Provide continuous check-ins with team members.</li></ul>
<p><b>
COMPENSATION:
</b></p><ul><li>Starting salary for this position is approximately $21.08/hr based on relevant experience and education.</li></ul>
<p><b>
Schedule:
</b></p><ul><li>Primary working hours are Monday through Friday, and should be provided at times that meet the needs to the families served.</li><li>
On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office.</li></ul>
<p><b>
Travel</b>:
</p><ul><li>This position requires utilizing a personal dependable vehicle to conduct Center business.</li><li>
Maintaining a dependable vehicle and certified driver status is a condition of employment.</li></ul>
<p><b>
Equipment/Technical Competency</b>:
</p><ul><li>Ability to use a computer and basic office software is required, including but not limited to Office Word, Excel, Outlook and be able to utilize EMR for clinical documentation.</li></ul>
<p><b>
Equipment/Technology:
</b></p><ul><li>This position requires the use of computer skills with an electronic medical record (EMR), and telehealth/televideo services may be offered as part of the service delivery.</li><li>
Staff will be expected to maintain work with a Center cell phone and computer.</li></ul>
<p><b>
QUALIFICATIONS - FEI Crisis Team Leader</b></p>
<p><b>
Experience / Knowledge:
</b></p><ul><li>Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual/developmental disabilities.
</li><li>Two (2) years work experience with SPMI populations preferred.</li><li>
Excellent verbal, written, and computer skills are necessary in order to work effectively and collaboratively with clients, collaborating agencies, and community professionals, as well as maintaining proper documentation.</li><li>
Clinical staff members must possess reliable transportation, a valid driver's license with an F endorsement OR the ability to acquire an F endorsement on driver's license in order to transport clients as needed.
</li><li>Transporting clients in a personal or Center vehicle is an essential function of this position.</li></ul>
<p><b>
Education / License</b>:
</p><ul><li>A Bachelor's degree in a health related field of counseling, psychology, or social work or must be licensed as a nurse (LPN or RN).
</li><li>LPNs must have fifteen (15) semester hours of behavioral health and two (2) years of behavioral health care experience.
</li><li>Candidates with a Bachelor's degree in rehabilitation, occupational therapy, criminal justice, and education must have fifteen (15) college-level semester hours of coursework in behavioral health and at least two (2) years of work experience in the behavioral health setting working with children.
</li></ul><p><b>Physical/Emotional/Social - Skills/Abilities:</b></p>
<ul><li>
Outpatient/Community based environment.
</li><li>This position requires training and certification in and the ability to adequately implement a variety of verbal de-escalation methods and personal/client safety techniques.
</li><li>Must have mental ability to exercise sound judgment under pressure.
</li><li>Must have an F endorsement and a valid Driver's License.
</li><li>This position requires utilizing a personal dependable vehicle to conduct Center business.
</li><li>Maintaining a dependable vehicle and certified driver status is a condition of employment.
</li><li>An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance.</li></ul>
<p><b>
Location:
</b></p><ul><li>Knox County, Tennessee</li></ul><p><b><br>
</b><br>
<b>Apply today to work where we care about you as an employee and where your hard work makes a difference!</b></p>
<p><i>
Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.</i></p>
<p><i>
Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.</i></p></div>

FEI Crisis Team Leader

Kanza Mental Health and Guidance Center

<div><p><b>POSITION TITLE:</b> Crisis Liaison Case Manager</p><p><b>
REPORTS TO: </b>Clinical Crisis Manager</p><p><b>
DIRECT REPORTS:</b> None
</p><p><b>FLSA STATUS:</b> Non-exempt; regular full-time; employment-at-will position.
</p><p><b>SCHEDULE:</b> The work schedule will generally conform to that of a full-time Monday-Friday 40-hour-per-week schedule to be performed within the Center&rsquo;s hours of operation.
</p><p><b>PURPOSE: </b>Crisis Liaison Case Manager is responsible for assisting the Crisis Team and Case Managers, and other support staff in providing crisis services within a multi-disciplinary treatment team. The Crisis Liaison Case Manager supports individuals experiencing mental health crises in community settings as part of a mobile crisis response team, which includes licensed therapists, case managers, and peer support specialists. This role provides timely intervention, stabilization, and connection to appropriate care, either through Kanza&rsquo;s wraparound services or higher levels of care, such as psychiatric hospitalization. Typical settings include a Kanza office, local hospitals, local law enforcement offices, local schools, or home settings.
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li><p>Triage crisis phone calls and coordinate needed services.
</p></li><li><p>Assist Crisis Team, QMHPs and other involved staff in coordinating state or acute psychiatric hospitalizations or crisis/respite bed facility admissions and discharges.
</p></li><li><p>Assist Crisis Services Manager, QMHPs and other involved staff by providing supportive interaction with clients in crisis to maintain safety.
</p></li><li><p>Communicate and work with community partners (hospital ER, primary care physician, law enforcement, and school staff) as needed to keep informed of crisis status.
</p></li><li><p>Crisis Liaison fulfills the duties and responsibilities as Hospital Liaison for the state hospital.
</p></li><li><p>Crisis Liaison will fulfill the duties of the PRTF Coordinator. This will require coordination, phone calls, and discharge planning with PRTF where the client is placed.
</p></li></ul><ul><li><p>There may be times when work outside of the regular job hours are required but are occasional and compensated as overtime.
</p></li><li><p>Other duties as assigned.</p></li></ul><p>
</p><p>The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
</p><p></p><p><b>REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
</b></p><ul><li><p>Bachelor&rsquo;s degree (BA/BS) or four years of equivalent education and/or experience working in the human services field.
</p></li><li><p>Certification in the State of Kansas to provide the service, which includes criminal, abuse/neglect registry, and professional background checks.
</p></li><li><p>Completion of a training program approved by KDADS within 6 months of hiring.
</p></li><li><p>Experience using Electronic Medical Record preferred.
</p></li><li><p>Must be proficient in the English Language.
</p></li></ul><p></p><p><b>PHYSICAL DEMANDS:
</b></p><ul><li><p>Remaining stationery, such as standing or sitting, for prolonged periods.
</p></li><li><p>Frequently moving from one worksite to another to accomplish tasks.
</p></li><li><p>Lifting, adjusting or moving objects up to 25 pounds in any direction.
</p></li><li><p>Repeating motions that may include the wrists, hands or fingers.
</p></li><li><p>Communicating with others to exchange information.
</p></li></ul><p></p><p><b>WORKING ENVIRONMENT</b>: The environment is a typical office environment. While on location, work is generally performed indoors with ambient room temperatures, lighting, and traditional office equipment. This position may require travel to multiple worksites including other offices. Ability to be emotionally responsive.
</p><p><b>CONFIDENTIALITY:</b> All Kanza MHGC employees are expected to maintain the highest level of confidentiality and function within the highest ethical standards by exhibiting exemplary conduct.
</p><p><b>SALARY RANGE FOR THIS POSITION:</b> Salary commensurate with experience and Kanza MHGC salary structure.
</p><p><b>PRIMARY LOCATION:</b> Hiawatha Main Office</p></div>

Crisis Liaison Case Manager - Crisis, 1st Shift, FT, FTE 1.00

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