crisis specialist

MHAI/Emberwood Center

<p><b>Job Title:</b> 988 Crisis Specialist (voice/chat/text)</p><p><b>Location:</b> Indiana Resident / Remote Work</p><p><b>Department</b>: Crisis Services at MHAI</p><p><b>Reports to:</b> 988 Suicide and Crisis Lifeline Supervisor and 988 Manager</p><p><b>Hours per week: </b>part-time and full-time hours available</p><p><b>Hourly rates from:</b> $20 - $22</p><p><b>Exempt:</b> No</p><p><b>Hours: </b>weekday and weekend day, evening, and overnight shifts available</p><p><b>Job Summary:</b></p><p>MHAI seeks empathic, compassionate, and self-motivated individuals to remotely provide telephonic and chat/text emotional support and resources to Hoosiers via the 988 Suicide and Crisis Lifeline.</p><p>The 988 Suicide and Crisis Lifeline centers are intended to:</p><p>- De-escalate crises</p><p>- Relieve the immediate distress of individuals from different socioeconomic and cultural backgrounds experiencing a crisis</p><p>- Initiating and responding to emergency service departments such as fire, police, or social service organizations as requested</p><p>- Reduce the risk of individuals in a crisis harming themselves or others</p><p>- Promote timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance use services</p><p>- Provide mental health information and referrals as requested</p><p>- Resolve at least 80% of all 988 contacts without further intervention</p><p>Team members will operate from their own private home office using provided telecommuting hardware/software, including a laptop computer, external monitor, headset, and VoIP web-based platform. They will remain connected to the virtual call center through our communication channels, including Microsoft Teams and Zoom. Crisis Specialists will be expected to access resources via web-based platforms concurrently, manage documentation, and talk with colleagues via Microsoft Teams for support when needed, all while talking someone through a critical moment and potential life-saving moments of a person's life.</p><p>Access to immediate emotional support and debriefing from leadership is available to all team members.</p><p><i><b>Onboarding is three weeks (80 hours), held during traditional business hours (Monday - Friday, 9am - 5pm)</b></i>, with virtual and in-person training at the MHAI office. On-the-job professional development (training) will occur via a virtual platform and on occasion, in person.</p><p><b>Specific Duties</b></p><p><i>Supporting individuals via the 988 Suicide and Crisis Lifeline</i></p><ul><li>Provide strengths-based, unbiased emotional support to individuals from different socioeconomic and cultural backgrounds</li><li>Ensure the highest standard for the delivery of evidence-based or evidence-informed crisis support, including those related to suicide prevention and intervention</li><li>Access and provide resources to individuals in need</li><li>Maintain limited, web-based case notes to summarize an individual&rsquo;s needs and any help provided</li></ul><p><i>Maintain a professional work environment</i></p><ul><li>Ensure professionalism in the workspace and when using any of the Lifeline communication platforms.</li><li>Fully interact with your remote team, including communicating while on shift via Microsoft Teams, Microsoft Office, and other mediums as assigned.</li><li>Ensure the privacy and confidentiality of each Lifeline contact and their information</li><li>Ensure the privacy and confidentiality of your colleagues' information</li></ul><p><i>Participate in ongoing professional development</i></p><ul><li>Actively participate in on-the-job professional development opportunities</li></ul><p><i>Complete other duties as assigned by the program or organizational leadership</i></p><ul><li>Remain flexible to new job duty assignments and opportunities</li></ul><p><b>QualificationsSkillset</b></p><ul><li>A self-motivator who is comfortable and confident working independently from home</li><li>Has developed and practices an ongoing self-care routine</li><li>Possess a vital self-regulation skill set when working on any subject that may trigger past trauma or emotional stress</li><li>Has a solid ability to multitask while remaining present and attuned to help seekers who may be in their darkest hour</li><li>Can adapt to immediate changes in policies and procedures</li><li>Can apply practical crisis intervention skills, suicide prevention and intervention strategies, and problem-solving techniques when responding to individuals in crisis</li><li>Maintain a positive attitude while working, always representing MHAI and its partnering entities by providing excellent customer service and responding to everyone in a professional, nonjudgmental, empathic, and culturally appropriate manner</li></ul><p><b>Experience</b></p><ul><li>Two years of experience in delivering crisis response/ stabilization and resources (preferred)</li><li>A well-rounded knowledge base of crisis de-escalation, suicide intervention, social service agencies, mental health resources, substance use resources, the ability to teach coping strategies, and crisis intervention (preferred)</li><li>A Crisis Specialist should also be comfortable navigating computers, web-based technology, Microsoft Teams, Microsoft Outlook, Zoom, and other platforms as assigned and trained (required)</li></ul><p><b>Education</b></p><ul><li>High School Diploma or equivalent (required)</li><li>Bachelor's degree in psychology, human services, or related field (preferred)</li></ul><p><b>Home Office Requirements</b></p><p>Private and quiet location within your living place that adheres to HIPAA provisions, which must include:</p><ul><li>A closed door to ensure the confidentiality of our callers</li><li>A hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial-up, Wireless, Satellite internet service, and a cellular hotspot cannot be used -- ethernet cable will be provided); Minimum download speed 20 Mbps, Minimum upload speed 3 Mbps, Ping less than 100 ms</li><li>An appropriate workspace, including a designated desk/table to accommodate a laptop and an external monitor</li><li>Must ensure comfortability in wearing a wired headset while providing telephonic support</li><li>Will have to provide a photograph and video/home tour of the office and various spot checks throughout employment</li></ul><p><b>Work Location</b></p><ul><li>Remote 90%</li><li>MHAI office 10%</li></ul><p><b>Work Authorization</b></p><ul><li>United States (Required)</li><li>Successful candidates must pass a Background Check upon hire</li></ul><p><b>Benefits</b></p><p>Complete benefits program for full-time employees that includes medical, dental, vision, life insurance, STD/LTD, and EAP services.</p><p><b>Equal Employment Opportunity and Non-Discrimination</b></p><p>MHAI is committed to equal opportunity for all employees and applicants. MHAI does not discriminate in hiring, assignment, promotion, or other conditions of staff employment.</p><p>By the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.</p><p><b>About MHAI</b></p><p>Mental Health America of Indiana (MHAI) is Indiana&rsquo;s leading mental health and substance use advocacy organization dedicated to providing overall mental wellness and recovery for all Hoosiers. A state affiliate of Mental Health America National, MHAI works to impact individuals directly affected by mental illness and addiction, as well as policymakers and other key stakeholders, through public education, advocacy, direct service, and public health reform.</p><p>The Crisis Services pillar at MHAI empowers individuals, communities, and organizations in each phase of the crisis lifecycle. Our team crafts its program drawing on evidence-based practices, striving for an equitable and trauma-informed delivery at every touchpoint. The Crisis Service pillar is home to the 988 Suicide and Crisis Lifeline.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Crisis Specialists MUST live in Indiana. Do you meet this requirement?</li></ul><p>Work Location: Hybrid remote in Indianapolis, IN 46202</p>

988 Crisis Specialist

Common Ground

<p>Job Title: MiCAL 988 Crisis Specialist<br/>Base Pay: $21 hourly + shift differentials<br/></p><p>Full and Part-Time Shifts Available<br/></p><p>About you:<br/>The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!<br/></p><p>About us:<br/>Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.<br/></p><p>Day in the Life<br/>Provide crisis support to 988 callers<br/>Login to helpline applications<br/>Respond to incoming calls of varying crisis nature<br/>Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.<br/>Employ de-escalation techniques to assist callers in crisis<br/>Take Michigan calls from the National Suicide Prevention helpline and 988 helpline<br/>Coordinate with EMS or police to complete active rescue as needed<br/>Document each encounter while in-call<br/>Conduct follow-up calls to ensure successful access to services<br/>Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support<br/>Maintain high level confidentiality while performing all duties<br/>Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed<br/>What you need to apply<br/>High School Diploma or GED equivalent<br/>Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training<br/>At-home high speed internet on a private network<br/>A private, HIPAA compliant, dedicated office space<br/>What makes us different<br/>Non-Profit mission-driven, person-focused environment<br/>100-hour Crisis Intervention training<br/>Opportunity for professional growth<br/>Team oriented environment<br/>An organizational culture of mental and behavioral health support for all<br/>For your hard work<br/>Generous Paid Time Off<br/>Shift premiums<br/>Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)<br/>Competitive wages<br/>Our Mission<br/>Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.<br/></p><p>Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.<br/></p><p>See full job description here: https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/EfJQFHrqB5FKrOmeen9UgV0BByXn321COkcQC58D4NVBIw?e=vcFkgH<br/></p><p>Find out more at https://commongroundhelps.org<br/></p>

MiCAL 988 Crisis Specialist

<div><div><div><b>Job Title:</b> MiCAL Crisis Specialist &ndash; Frontline Strong</div><div><b>
Base Pay: </b>$21 hourly</div><div></div><div><div><div><b>
Part-Time Shifts:</b></div><div><div>
12:00 am - 8:00 am<br>
Week 1: Tuesday, Saturday<br>
Week 2: Sunday, Thursday</div><div>
</div><div>
8:00 am - 4:00 pm<br>
Week 1: Tuesday, Saturday<br>
Week 2: Sunday, Thursday</div></div></div></div></div><div>
</div><div><b>
About you:</b></div><div>
The ideal MiCAL Crisis Specialist &ndash; Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders, we invite you to apply!</div><div><b>
</b></div><div><b>
About us:</b></div><div>
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.</div><div><b>
</b></div><div><b>
Day in the Life</b></div><ul><li>
Provide support to first responders</li><li><ul><li>
Login to helpline applications</li><li>
Accept incoming calls, chats and/or texts of a varying crisis nature</li><li>
Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)</li><li>
Address callers experiencing crisis and utilize de-escalation techniques</li><li>
Document each encounter while in-call</li><li>
Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support</li><li>
Maintain high level confidentiality while performing all duties</li><li>
Perform other duties as assigned</li></ul></li></ul><div><b>
What you need to apply</b></div><ul><li><ul><li>
Permanent year-round Michigan residency</li><li>
High School Diploma or GED equivalent</li><li>
Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)</li><li>
Minimum 1 year experience in mental health, substance use, and/or crisis work</li><li>
At-home high speed internet on a private network</li><li>
A private, HIPAA compliant, dedicated office space</li></ul></li></ul><div><b>
What makes us different</b></div><ul><li>
Non-Profit mission-driven, person-focused environment</li><li>
Opportunity for professional growth</li><li>
Team oriented environment</li><li>
An organizational culture of mental and behavioral health support for all</li></ul><div><b>
For your hard work</b></div><ul><li>
Generous Paid Time Off</li><li>
Shift premiums</li><li>
Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)</li><li>
Competitive wages</li></ul><div><b>
Our Mission</b></div><div>
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.</div><div></div><div><br>
</div><div>
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.</div><div>
</div><div>
View full Job Description: <div><b>MiCAL Crisis Specialist - Frontline Strong</b></div></div><div>
Find out more at <div><b>https://commongroundhelps.org</b></div></div></div>

MiCAL Crisis Specialist - Frontline Strong

Crisis Connections

<div>Description:
<p><b>
Join the Front Line of Compassion</b></p><p><b>
988 Crisis Call Specialist</b></p><p><b>
Part-Time &amp; Full-Time | Fully Remote (WA, AZ, OH, TX)</b><br>
<b>$26.79/hour | Union-Represented (OPEIU)</b></p><p>
At <b>Crisis Connections</b>, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a <b>988 Crisis Call Specialist</b>, you&rsquo;ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.</p><p>
If you&rsquo;re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.</p><p><br>
</p><p><b>Why This Role Matters</b></p><p>
The <b>988 Suicide &amp; Crisis Lifeline</b> is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress.</p><p>
Our approach centers dignity, respect, and non-judgment&mdash;meeting people where they are and helping them move toward safety and stability.</p><p><br>
</p><p><b>What You&rsquo;ll Do</b></p><p>
As a 988 Crisis Call Specialist, you will:</p><ul><li>
Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text</li><li>
Conduct suicide risk and behavioral health assessments and support de-escalation</li><li>
Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed</li><li>
Develop safety and action plans with individuals in crisis</li><li>
Connect callers to appropriate community resources and crisis response partners</li><li>
Accurately document interactions in the electronic health record</li><li>
Follow established 988 Lifeline protocols and performance standards</li><li>
Contribute to shared team goals for response times, availability, and quality care</li></ul>
Requirements:
<p><b>
What We&rsquo;re Looking For</b><br>
We&rsquo;re seeking candidates who bring both <b>skill and heart</b> to this work.</p><p><b>
Required Qualifications:</b></p><ul><li>
High school diploma or GED plus four (4) years of full-time behavioral health experience, <b>or</b> a combination of education and experience (Bachelor&rsquo;s degree + 1 year BH experience, Associate degree + 2 years BH experience)</li><li>
Strong verbal and written communication skills</li><li>
Ability to multitask across multiple software platforms in a fast-paced environment</li><li>
Ability to remain focused and grounded during emotionally intense conversations</li><li><b>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period</b>. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul><p><b>
Preferred Experience:</b></p><ul><li>
Crisis intervention or suicide prevention experience</li><li>
Behavioral health or contact center experience</li><li>
Knowledge of the King County public mental health system</li></ul><p><b>
Technology &amp; Work Environment</b><br>
This is a <b>fully remote position</b>, with requirements to support confidentiality and service quality:</p><ul><li>
Must reside in <b>Washington, Arizona, Ohio, or Texas</b></li><li>
Reliable high-speed internet (wired connection preferred; no hotspots)</li><li>
Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)</li><li>
Quiet, private workspace suitable for confidential conversations</li><li>
Ability to sit or stand and use a headset for extended periods</li></ul><p>
A brief <b>computer skills assessment</b> is required as part of the hiring process. Accommodations are available upon request.</p><p><b><br>
Scheduling &amp; Pay</b></p><ul><li>
Multiple schedules available (part-time and full-time)</li><li><b>
$26.79 per hour</b></li><li><b>
Union-represented position (OPEIU)</b></li><li>
Paid training and onboarding</li><li>
Full Benefits</li></ul><p><b>
Our Commitment to Inclusion</b><br>
Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. <b>BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.</b></p><p><b>
Ready to Make a Difference?</b></p><p>
If you&rsquo;re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we&rsquo;d love to hear from you.</p><p><b>
Apply today and help answer the call when it matters most.</b></p></div>

988 Crisis Call Specialist

<div>Description:
<p><b>
988 Crisis Intervention Specialist (Overnight)</b></p><p><b>
Pay:</b> $27.87/hour +$2.00/hour shift differential<br>
<b>Schedule:</b> Overnight / Graveyard shifts available (including Thurs&ndash;Sat, 8:00 PM&ndash;4:00 AM)<br>
<b>Location:</b> Fully Remote <i>(Washington, Arizona, Ohio, or Texas residents only)</i><br>
<b>Union:</b> OPEIU<br>
<b>Reports to:</b> 988 Clinical Supervisor</p><p><br>
</p><p><b>The Work That Happens After Midnight - </b>Overnight crisis work is different.</p><p>
Calls are fewer - but often heavier. Decisions matter more. Support must be steady, thoughtful, and right the first time. If you do your best work when things are quiet but critical, this role was built for you.</p><p>
As an <b>Overnight 988 Crisis Intervention Specialist</b>, you are not the first voice on the line - you are the <b>clinical anchor</b> behind the scenes. You support Crisis Specialists in real time as they respond to people reaching out through the 988 Suicide &amp; Crisis Lifeline via phone, chat, and text.</p><p><br>
</p><p><b>What You&rsquo;ll Actually Be Doing</b></p><p>
This is a clinical consultation and coaching role with real impact:</p><ul><li>
Provide <b>live clinical guidance</b> to Crisis Specialists during active contacts</li><li>
Support decision-making for <b>high-acuity and complex situations</b></li><li>
Review and complete <b>clinical documentation, screening guides, and logs</b> with accuracy and timeliness</li><li>
Offer <b>post-contact debriefing and constructive feedback</b> that helps staff grow</li><li>
Step into <b>queue coverage</b> during volume spikes to keep wait times down</li><li>
Support onboarding and skill development for newer staff</li><li>
Participate in trainings, case reviews, and quality improvement work</li></ul><p><br>
</p><p><b>Who This Role Works Best For</b></p><p>
You&rsquo;ll likely thrive here if you:</p><ul><li>
Prefer <b>overnight schedules</b> and work well with autonomy</li><li>
Stay calm and organized in <b>high-acuity environments</b></li><li>
Enjoy mentoring and supporting peers - not just direct service</li><li>
Can manage <b>multiple technology platforms at once</b></li><li>
Value thoughtful documentation and clinical consistency</li></ul>
Requirements:
<p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in social sciences or a related field</li><li>
Knowledge of the <b>public mental health system (King County Preferred)</b></li><li>
Strong verbal, written, and technical skills</li><li>
Ability to work effectively in fast-paced, high-stakes situations</li><li><b>
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period.</b> Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.</li></ul><p><br>
</p><p><b>Remote Work &amp; Technology</b></p><p>
This is a fully remote role and requires:</p><ul><li>
A quiet, confidential workspace</li><li>
Comfort with prolonged sitting/standing and headset use</li><li>
Smartphone with multi-factor authentication capability</li><li>
Reliable high-speed internet (minimum 50 mbps upload/download)</li></ul><p>
You will regularly engage with emotionally intense material related to suicide, mental health challenges, and crisis situations.</p><p><br>
</p><p><b>Pay &amp; Benefits</b></p><p>
We support the people who support others.</p><ul><li>
$27.87/hour with annual wage increases, +$2.00/hour shift differential for the overnight shift</li><li>
Medical, dental, and vision insurance Click here to see all our benefits</li><li>
Short- and long-term disability</li><li>
Flexible Spending Account (FSA)</li><li>
403(b) retirement plan</li><li>
Generous paid time off and <b>12 paid holidays</b></li><li>
ORCA transit pass discount</li><li>
Free parking</li><li>
Flexible scheduling options</li><li>
Ongoing growth opportunities, self-care resources, and weekly supervisor check-ins</li></ul><p><br>
</p><p><b>Our Commitment</b></p><p>
We believe crisis care is stronger when the workforce reflects the communities it serves.</p><p>
We welcome applicants from all backgrounds and strongly encourage individuals from historically underrepresented communities - including BIPOC candidates, people with disabilities, and members of the LGBTQ+ community - to apply.</p><p>
Reasonable accommodations are available in accordance with the Americans with Disabilities Act.</p><p><br>
</p><b>If you&rsquo;re ready to do meaningful clinical work during the hours when it matters most, we&rsquo;d love to hear from you.</b></div>

988 Crisis Intervention Specialist (Overnight)

HEARTLINE

<div>Description:
<p>
HeartLine provides 24/7 support to individuals and families with a primary focus to de- escalate crisis situations presented via phone, text and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress.</p><p><br>
</p><p>The Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support.</p><p>
This role may support multiple programs, including the 988 NBU Suicide &amp; Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. <b>To be considered for this role, applicants must reside in Oklahoma.</b></p><p><b>
Job Responsibilities:</b></p><ul><li>
Responds to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner.</li><li>
Conducts suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact.</li><li>
Gather demographic and situational information to understand the help-seeker&rsquo;s needs and determine appropriate resources and support.</li><li>
Provide information, referrals, and advocacy support to connect individuals with appropriate community services.</li><li>
Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned.</li><li>
Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy.</li><li>
Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models.</li><li>
Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements.</li><li>
Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education.</li><li>
Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings.</li><li>
Other duties as assigned.</li></ul>
Requirements:
<p><b>
Education:</b> High school diploma or GED required. Bachelor's degree preferred.</p><p><b>
Experience:</b> Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.</p><p><b>
Required Skills and Abilities:</b></p><p><br>
</p><ul><li>Fluent in spoken, written, and reading communication in English.</li><li>
Ability to work independently with confidence while also collaborating effectively as part of a professional team.</li><li>
Excellent communication, computer literacy, time management, attention to detail, and multitasking skills.</li><li>
Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs.</li><li>
Ability to handle and manage stress due to the scope and type of crisis contacts received.</li><li>
Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements.</li><li>
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. .</li></ul><p><b>
Work Environment:</b></p><p>
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.</p><p>
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.</p><p>
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.</p><p>
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.</p><p>
Contents may be subject to change to meet the needs of the organization.</p></div>

Crisis Contact Specialist

Clark Community Mental Health Center

<div><h1 class="jobSectionHeader"><b>Crisis Intervention Specialist &ndash; Tier I</b></h1><div></div><h2 class="jobSectionHeader"><b><br>
Reports To</b></h2><div>
Director of Client Access</div><div></div><h2 class="jobSectionHeader"><b><br>
Job Purpose</b></h2><div>
The Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.</div><div></div><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><ul><li>
Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences.</li><li>
Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation.</li><li>
Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety.</li><li>
Maintain and update the Crisis Resource Directory to support efficient service delivery.</li><li>
Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services.</li><li>
Respond promptly to crisis contacts, including phone and walk-in inquiries.</li><li>
Participate in the on-call rotation for crisis response coverage.</li><li>
Serve as a notary during crisis events when needed.</li><li>
Stay informed on legal procedures related to involuntary detention and ensure compliance.</li><li>
Complete all required documentation accurately and in a timely manner.</li><li>
Perform other duties as assigned by the supervisor or Chief Executive Officer.</li><li>
May serve as Team Lead based on staffing patterns.</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Qualifications</b></h2><div>
Education: Master&rsquo;s degree in Psychology, Social Work, Counseling, or a related behavioral health field required. Must hold a current professional license (e.g., LPC, LCSW, LMFT) in the state of Missouri.</div><div></div><div><br>
Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.</div><div></div><div><br>
Skills &amp; Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.</div><div></div><div><br>
Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.</div><div></div><ul><li><br>
Salary is based on education, experience, and applicable shift differentials.</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
Working Conditions</b></h2><div>
General: Work is primarily performed in office settings with regular use of phones, computers, and other technology.</div><div></div><div><br>
Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.</div><div></div><h2 class="jobSectionHeader"><b><br>
Physical Requirements</b></h2><div>
General: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.</div><div></div><div><br>
Special: Must be able to enter and navigate homes and buildings of various configurations.</div><div></div><h2 class="jobSectionHeader"><b><br>
Direct Reports</b></h2><div>
None</div></div>

Crisis Intervention Specialist - Tier I

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