crisis support specialist

Boys Town

<div>Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you&rsquo;ll be a lifeline for individuals in crisis&mdash;offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one.
Support Those in Crisis &ndash; Make an Impact as a Crisis Counselor in Omaha, NE! 
Starting Pay: $17.50&ndash;$18.50/hr (plus shift differential if applicable) 
Full-Time or Part-Time: Both Available 
Shifts: This is a 24/7 hotline so shifts may be available throughout the day.
At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay).
Please note: this is NOT a remote position. Our hotline center is located at 144th and Pacific/Dodge in Omaha, NE<div>
Benefits You&rsquo;ll Enjoy: 
<ul><li>Medical, Dental, and Vision Insurance &ndash; Free services at Boys Town Clinics for enrolled employees</li><li>401(k) Retirement Plan with 100% Employer Match &ndash; Up to 6% of your salary</li><li>Paid Vacation, Sick Time, and Paid Holidays &ndash; Start earning time off right away</li><li>Tuition Assistance &ndash; Grow your career with educational support</li><li>Employee Assistance Program &ndash; Confidential support for you and your loved ones</li><li>Life Insurance and Long-Term Disability &ndash; Peace of mind at no extra cost</li></ul></div><div>
What You&rsquo;ll Be Doing: 
<ul><li>Responding to calls, texts, chats, or emails from people in crisis</li><li>Providing short-term counseling, de-escalation, and problem-solving support</li><li>Offering referrals and resources when necessary</li><li>Accurately documenting interactions and maintaining confidentiality</li></ul></div><div>
Who We&rsquo;re Looking For: 
<ul><li>High school diploma or equivalent required (Bachelor&rsquo;s preferred; required for some programs)</li><li>At least 21 years old</li><li>Computer literate, able to take notes while talking to callers</li></ul></div><div>
Physical &amp; Safety Requirements: 
<ul><li>Sedentary office work with standard computer use</li><li>Minimal physical risks in a typical administrative setting</li></ul></div>
Offer hope, provide support, and save lives&mdash;start your meaningful career in crisis intervention today.
Care and respect for others is more than a commitment at Boys Town &ndash; it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team &ndash; one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.</div>

Overnight Crisis Support Specialist

City of Orlando Careers

<div>
 Salary Range
 
 
 $26.63-$33.96
 
 
 Job Posting End Date - Applications will no longer be accepted starting
 
 
 04-18-2026
 
 
 
 Job Summary
 
 
 
 If you experience technical issues submitting your application, please reach out to City of Orlando Human Resources at jobs@orlando.gov or 407-246-2062.
 
 
 Performs specialized community support for the Orlando Police Department (OPD). Provides mobile crisis outreach to individuals with mental, behavioral, or substance use disorders. Primary duties include de-escalation and stabilization of those experiencing a mental health or substance crisis or unsheltered living. Work is performed under general supervision and reviewed daily.
 
 
 
 Minimum Qualifications
 
 
 
 Master&rsquo;s Degree in Psychology, Sociology, Social Work, Nursing, Counseling, Education, or Criminal Justice and two (2) years of experience in crisis intervention; or an equivalent combination of education, training and experience. Valid Florida Driver's License required. Basic First Aid and Cardiopulmonary Resuscitation (CPR) certifications required within 1 year of hire. Licensed clinician preferred. Must pass police background check which includes polygraph. Must pass CJIS (Criminal Justice Information System) training within the first week of hire. Polygraph required with the exception of current OPD employees .
 
 
 
 
 Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description.
 
 
 Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
 
 
 If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
 
 
 <ul>
 <li>
 Two (2) years of direct experience for an associate degree;
 </li>
 <li>
 Four (4) years of direct experience for a bachelor's degree;
 </li>
 <li>
 Six (6) years of direct experience for a master's degree; or
 </li>
 <li>
 Nine (9) years of direct experience for a doctoral degree.
 </li>
 </ul>
</div>

Community Crisis Support Specialist (OPD)

NAMI Chicago

<div>Description:

Type: Full-Time
Reports to: 988/Helpline Outbound Supervisor
Office Location: 224 W. Hill St., Suite 410 Chicago IL; fully remote with option to come in person; training schedule would include 9 am to 5 pm hours
Schedule offered: Monday -Friday 12 pm to 8 pm
Background:
The mission of the National Alliance on Mental Illness (NAMI) Chicago: Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people on their mental health journey.
Who We Are Looking For:
The 988/Helpline Outbound Specialist supports NAMI Chicago&rsquo;s mission by providing support to individuals and families who have contacted the NAMI Chicago Helpline and 988 call center through follow-up calls and supportive, scheduled outreach to identified contacts. The NAMI Chicago 988 call center provides anyone immediate crisis response, while the Helpline provides information, resource referrals and emotional support to people living with a mental health condition, their family members and caregivers, mental health providers and the public. Through empathic, active listening, this specialist gains an understanding of concerns that led to caller engagement with 988 or the Helpline and explores subsequent needs. The 988/Helpline Outbound Specialist often supports individuals and families with ongoing support, linkage connection and safety planning, while projecting a non-judgmental attitude that allows those requiring assistance to feel heard and supported as they navigate the healthcare system.
The ideal candidate has a Bachelor&rsquo;s degree in a social services field, strong customer service skills, strong verbal and written communication skills and prior experience with the mental health system of care including crisis response.
Essential Functions &amp; Responsibilities:<ul><li>
Provides outbound telephonic, text and chat support, education, information, assessment of need and referrals to individuals and families specific to mental and emotional health needs.</li><li>
Engages in de-escalation, safety planning, risk assessment, and emotional support for those needing crisis intervention.</li><li>
Maintains contact notes, agency resource records, and other documentation using NAMI Chicago&rsquo;s database system.</li><li>
Assists contacts in problem-solving, goal setting and communication skills building.</li><li>
Coaches people through navigating service access, specifically the mental health and social service resources and support available to people throughout Chicago and Cook County.</li><li>
Provides limited case management support as callers link to resources in the community, or engages in regular connection with callers seeking accountability, who are building social networks, or are needing support between community resource appointments.</li><li>
Ability to multitask during a call e.g., remaining engaged in conversation, documenting information, assessing needs, and identifying responses to the contacts needs.</li><li>
Exemplify NAMI Chicago&rsquo;s team approach by participating in case review, supporting coworkers, and attending scheduled trainings.</li><li>
Acts as a back-up 988 Crisis Counselor or Helpline Specialist as needed.</li><li>
Perform other duties as assigned by the Helpline or 988 Leadership Team.</li></ul>
Essential Knowledge, Skills and Abilities:<ul><li>
Experience with and able to demonstrate ability to serve anyone in the greater Cook County area who contacts 988 or the Helpline. The NAMI Chicago 988 call center and Helpline are no-barriers access points to support, education and referrals for individuals and families living with mental health challenges, mental illnesses or other emotional stressors. This is especially true for our underrepresented and vulnerable populations, including social and racial/ethnic minorities, youth and young adults, and those with severe mental illness.</li><li>
Ability to make real-time rapid assessments of caller, dexterity in judgement and navigation of a call, recognition of appropriate utilization of leadership support and self-regulation of response to callers.</li><li>
Excellent verbal and written communication skills, with the ability to effectively communicate with those in crisis or the aftermath of crisis, their families and community stakeholders.</li><li>
Exhibits sensitivity and empathy regarding human service issues and projects a non-judgmental attitude towards those requiring assistance.</li><li>
Ability to maintain confidentiality of sensitive information and show professionalism, reliability, and responsibility.</li><li>
Familiar with community resources and how to work with law enforcement and other community organizations (i.e., Hospitals, outpatient clinics, etc.).</li><li>
Growth mindset</li></ul>
Requirements:

Qualifications &amp; Requirements:<ul><li>
Education: Bachelor&rsquo;s Degree in social services field or equivalent 1-3 years of relevant experience providing crisis support, case management or similar duties (behavioral health, substance abuse, etc.).</li><li>
Proficiency in Microsoft Windows, Microsoft Office, and database management.</li><li>
Experience in telephonic and/or chat/text outreach, crisis, and case management.</li><li>
Ability to multi-task and excellent organizational skills. This includes attention to detail, problem-solving, and time management</li><li>
Bilingual in Spanish and English (preferred).</li><li>
Experience with text and chat functionality welcomed</li><li>
Experience with youth and young adults and mental health preferred
</li></ul>Available Benefits:<ul><li>
Company sponsored wellness activities.</li><li>
Medical, Dental and Vision benefits.</li><li>
Company sponsored Life and AD&amp;D Insurance and Long-Term Disability.</li><li>
401k Retirement plan.</li><li>
Critical Illness Insurance, Hospital Indemnity, Accident Insurance, Short Term Disability Coverage.</li><li>
Generous PTO.</li></ul>
Salary: $24/hour
NAMI Chicago is an inclusive employer, we welcome and encourage BIPOC, LGBTQ+, Veterans, Differently Abled, Returning Citizens and All Who Are Dedicated to Mental Health to Apply.</div>

988/Helpline Outbound Specialist

HEARTLINE

<div>Description:

HeartLine provides 24/7 support to individuals and families, with a primary focus on de-escalating crisis situations presented through phone, text, and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress.
The Bilingual Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Bilingual Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support.
This role may support multiple programs, including the 988 NBU Suicide &amp; Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. To be considered for this role, applicants must reside in Oklahoma.
JOB RESPONSIBILITIES:<ul><li>
Respond to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner.</li><li>
Conduct suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact.</li><li>
Gather demographic and situational information to understand the help-seeker&rsquo;s needs and determine appropriate resources and support.</li><li>
Provide information, referrals, and advocacy support to connect individuals with appropriate community services.</li><li>
Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned.</li><li>
Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy.</li><li>
Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models.</li><li>
Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements.</li><li>
Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education.</li><li>
Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings.</li><li>
Other duties as assigned</li></ul>
Requirements:

Education: High school diploma or GED required. Bachelor&rsquo;s degree preferred.
Experience: Bilingual in English and Spanish required. Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.
REQUIRED SKILLS AND ABILITIES:<ul><li>
Fluent in spoken, written, and reading communication in English and Spanish.</li><li>
Ability to work independently with confidence while also collaborating effectively as part of a professional team.</li><li>
Excellent communication, computer literacy, time management, attention to detail, and multitasking skills.</li><li>
Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs.</li><li>
Ability to handle and manage stress due to the scope and type of crisis contacts received.</li><li>
Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements.</li><li>
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.</li></ul>
WORK ENVIRONMENT:
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.
Contents may be subject to change to meet the needs of the organization.</div>

Bilingual Crisis Contact Specialist

Part-Time Crisis Counselor

Houston Area Women's Center

<div><div>As the On-call Crisis Hotline Counselor is a critical role within the Houston Area Women&rsquo;s Center that provides real-time support to clients in immediate need. The On-call Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The On-call Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.
</div>Your Schedule:
<ul><li>On-call only- up to 19 hours per week</li><li>
Work Model: Hybrid</li><li>
Local Travel: 5% for trainings and meetings.</li></ul>
Our Total Compensation Package:
<ul><li>Hourly Rate: $18.04 hourly</li><li>
Pay schedule: semi-monthly</li><li>
Employee Assistance Program</li></ul>
Imagine a place where your talent can make a meaningful difference in people&rsquo;s lives. Working at Houston Area Women&rsquo;s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor&rsquo;s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
The Requirements We are Seeking:
<div><ul><li>High School diploma or equivalent
</li><li>Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
</li><li>Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
</li><li>A minimum of 6 months of experience in social services, customer service, or call-center setting
</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)</li><li>
Computer savvy and able to learn new applications and technologies quickly.</li><li>
Bilingual in both English and Spanish, able to read, speak, and write both languages fluently, strongly preferred.
</li><li>Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul>
</div>What you Deliver in this role:
<ul><li>You will provide crisis intervention, emotional support, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence.</li><li>
You will conduct danger assessments with survivors and creates safety plans based on each client&rsquo;s individual case and needs.</li><li>
You will provide shelter screenings and coordination of shelter placement and emergency transportation of clients.</li><li>
You will make CPS and APS reports as required and needed.</li><li>
You will keep accurate client and hotline/chat data/records for monthly reports.</li><li>
You will communicate with program and on-call staff including Supervisors, Crisis Response Advocates, and community partners.</li><li>
You will communicate with HAWC&rsquo;s answering service to relay and respond to messages.</li><li>
You will communicate with leadership and other Hotline staff on the team regarding case management and other issues.</li><li>
You will attend mandatory monthly meetings and training with the Hotline &amp; Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.</li><li>
Other duties/projects may be assigned.</li></ul>
What Skills and Assets you bring, and more:
<ul><li>Excellent attention to details.</li><li>
Demonstration of professional objectivity and appreciation for confidential information.</li><li>
Ability to remain calm in difficult situations.</li><li>
Ability to follow instructions and to adhere to policies and procedures.</li><li>
Ability to prioritize tasks to meet individual and team deadlines.</li><li>
Has a growth mindset and is a good team player.</li><li>
Strong communication skills, both verbally and in writing.</li></ul>
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</div>

On-Call Crisis Hotline Counselor- up to 19 hours per week

Liberty Resources, Inc.

We are searching for a passionate and motivated Peer Specialist to work in our Oswego Crisis Residence Program.
 
Liberty Resources has 4 Crisis Residence locations with 3-8 beds in Syracuse, Oneida, Oswego, and Auburn. The respite homes are community based residential programs that provide a therapeutic environment for adults experiencing a mental health crisis. The program provides Peer Support Services utilizing individuals with a history of lived experience with mental health challenges and a willingness to share their story as well as Crisis Support Staff who have extensive experience in the field. The staff provides services including but not limited to health and wellness coaching, reoccurrence prevention planning, wellness activities, family support, conflict resolution, and referrals and linkage services. The goal is to stabilize crisis to support a guest’s safe return to their community and to provide preventive measures for reducing un-necessary emergency department visits and hospitalizations.
 
Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We’re committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.
 
What We Offer: 
<ul>
<li>Home like setting</li>
<li>Relaxed atmosphere</li>
<li>Variety of work hours</li>
<li>Mentorship/Entry level experience with ability for growth in the agency</li>
<li>Offers Peer Certification hours</li>
</ul>
Peer Specialist Position Summary: 
The Peer Support Specialist provides support to individuals enrolled in Supportive Crisis Residence who are experiencing challenges in daily life that create risk for an escalation of symptoms that cannot be managed in the individual’s home and community environment. Through the use of Recovery Oriented Services, Harm Reduction, Trauma-Informed Care, Motivational Interviewing and Intentional Peer Support, the Peer Support Specialist will provide guests recovery support, health and wellness coaching, reoccurrence prevention planning, wellness activities, family support, conflict resolution, and any other responsibilities related to the operations of a Supportive Crisis Residence.
 
Peer Specialist Job Responsibilities: 
<ul>
<li>Provide required services to guests enrolled in the Supportive Crisis Residence as outlined in 14 NYCRR XIII Part 589, including: assistance in personal care and activities of daily living, peer support, engagement, safety planning, integration of direct care and support services, case management, medication management, and medication monitoring.</li>
<li>Provide peer support in fidelity with the Peer and Recovery-Oriented models of support.</li>
<li>Provide any needed crisis intervention, teach individuals to look at crisis differently and utilize wellness tools to prevent future crises or to decrease the intensity of personal crisis.</li>
<li>Work closely with Health Homes, hospitals and treatment providers through a person centered/self-directed approach to develop an integrated plan of care including mental health, physical health, substance use services, and community supports necessary for individuals to succeed in the community.</li>
<li>Provide advocacy, peer support, referral and linkage services for program guests as needed.</li>
<li>Provide coverage for the program as reflected in staffing plan, including overnights as required.</li>
<li>Completes all required documentation, such as Individual Service Plan, Social Determinants of Health Assessment, Strengths and Needs Assessment, Safety Planning, Daily Progress Notes, and Discharge Summary in timelines in accordance with program standards.</li>
</ul>
Peer Specialist Qualifications: 
<ul>
<li>Work experience in a behavioral health or related setting, preferably using the recovery model with one to two years of personal recovery experience is preferred.</li>
<li>Have personal experience as a recipient of mental health services with a willingness to share personal, practical experience, knowledge, and first-hand insight to benefit program guests.</li>
<li>Certified by the Office of Mental Health (OMH) as a Certified Peer Specialist or willing to complete the certification process within six months of employment.</li>
<li>Minimum of high school diploma or equivalent (GED).</li>
<li>A respect for, compassion and high level of comfort around people experiencing psychiatric crisis.</li>
<li>Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.</li>
</ul>
Peer Specialist Required Skills and Abilities: 
<ul>
<li>The ability to understand, support and operate from a strength-based recovery-oriented model; display professionalism in all settings; recognize the importance and benefits of relationship-building and collaborating with other service providers;</li>
<li>The ability to solve complex problems using creative solutions and act consistently in a manner that demonstrates dignity and respect for peers,</li>
<li>The ability to de-escalate in times of crisis</li>
</ul>
Hours: Evenings, Weekends, and Overnights
 Pay Rate: $20-$24/hour depending on certification status
 
Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.
 
Welcome to Wholehearted Health!
 
Liberty Resources is an Equal Opportunity Employer.

Peer Specialist

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