crisis support specialist

Boys Town

<p></p><div>Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you&rsquo;ll be a lifeline for individuals in crisis&mdash;offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one.<p></p><p><b>
Support Those in Crisis &ndash; Make an Impact as a Crisis Counselor in Omaha, NE!</b><br>
<b>Starting Pay:</b> $17.50&ndash;$18.50/hr (plus shift differential if applicable)<br>
<b>Full-Time or Part-Time:</b> Both Available<br>
<b>Shifts:</b> This is a 24/7 hotline so shifts may be available throughout the day.</p><p>
At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay).</p><p></p><p><b>
Please note: this is NOT a remote position. Our hotline center is located at 144th and Pacific/Dodge in Omaha, NE</b></p><p></p><div><b>
Benefits You&rsquo;ll Enjoy:</b><br>
<ul><li>Medical, Dental, and Vision Insurance &ndash; Free services at Boys Town Clinics for enrolled employees</li><li>401(k) Retirement Plan with 100% Employer Match &ndash; Up to 6% of your salary</li><li>Paid Vacation, Sick Time, and Paid Holidays &ndash; Start earning time off right away</li><li>Tuition Assistance &ndash; Grow your career with educational support</li><li>Employee Assistance Program &ndash; Confidential support for you and your loved ones</li><li>Life Insurance and Long-Term Disability &ndash; Peace of mind at no extra cost</li></ul></div><p></p><div><b>
What You&rsquo;ll Be Doing:</b><br>
<ul><li>Responding to calls, texts, chats, or emails from people in crisis</li><li>Providing short-term counseling, de-escalation, and problem-solving support</li><li>Offering referrals and resources when necessary</li><li>Accurately documenting interactions and maintaining confidentiality</li></ul></div><p></p><div><b>
Who We&rsquo;re Looking For:</b><br>
<ul><li>High school diploma or equivalent required (Bachelor&rsquo;s preferred; required for some programs)</li><li>At least 21 years old</li><li>Computer literate, able to take notes while talking to callers</li></ul></div><p></p><div><b>
Physical &amp; Safety Requirements:</b><br>
<ul><li>Sedentary office work with standard computer use</li><li>Minimal physical risks in a typical administrative setting</li></ul></div><p></p><p><b>
Offer hope, provide support, and save lives&mdash;start your meaningful career in crisis intervention today.</b></p><p></p><p><i>
Care and respect for others is more than a commitment at Boys Town &ndash; it is the foundation of who we are and what we do.</i></p><p></p><p><i>
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team &ndash; one that makes better decisions, drives innovation, and delivers better business results.</i></p><p></p><p><b>
About Boys Town:</b></p><p>
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.</p><p></p><p>
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.</p><p></p><p><i>
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.</i></p></div><p></p>

Overnight Crisis Support Specialist

City of Orlando Careers

<div>
 Salary Range
 <br/>
 <br/>
 $26.63-$33.96
 <br/>
 <br/>
 Job Posting End Date - Applications will no longer be accepted starting
 <br/>
 <br/>
 04-18-2026
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 If you experience technical issues submitting your application, please reach out to City of Orlando Human Resources at jobs@orlando.gov or 407-246-2062.
 <br/>
 <br/>
 Performs specialized community support for the Orlando Police Department (OPD). Provides mobile crisis outreach to individuals with mental, behavioral, or substance use disorders. Primary duties include de-escalation and stabilization of those experiencing a mental health or substance crisis or unsheltered living. Work is performed under general supervision and reviewed daily.
 <br/>
 <br/>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 Master&rsquo;s Degree in Psychology, Sociology, Social Work, Nursing, Counseling, Education, or Criminal Justice and two (2) years of experience in crisis intervention; or an equivalent combination of education, training and experience. Valid Florida Driver's License required. Basic First Aid and Cardiopulmonary Resuscitation (CPR) certifications required within 1 year of hire. Licensed clinician preferred. Must pass police background check which includes polygraph. Must pass CJIS (Criminal Justice Information System) training within the first week of hire. Polygraph required with the exception of current OPD employees .
 <br/>
 <br/>
 <em>
  <strong>
   Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description.
  </strong>
 </em>
 Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
 <br/>
 <br/>
 If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
 <br/>
 <br/>
 <ul>
  <li>
   Two (2) years of direct experience for an associate degree;
  </li>
  <li>
   Four (4) years of direct experience for a bachelor's degree;
  </li>
  <li>
   Six (6) years of direct experience for a master's degree; or
  </li>
  <li>
   Nine (9) years of direct experience for a doctoral degree.
  </li>
 </ul>
</div>


Community Crisis Support Specialist (OPD)

The Opportunity Alliance

<div><h1 class="jobSectionHeader"><b>Crisis Support Specialist</b></h1><h1 class="jobSectionHeader"><b>
Maine Crisis Line</b></h1><p></p><p><b>
Pay rate</b><b>: $23 per hour</b></p><p><b>
(Remote optional - in Maine)</b></p><p></p><p>
The Opportunity Alliance is hiring <b>Full-Time Crisis Support Specialist(s)</b> to join the team with our <b>Maine Crisis Line (MCL) program</b>.
</p><p></p><p>Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely! You will have opportunities for growth and development, and the skills you learn in this job will be valuable for any career path. We look forward to bringing you on board!</p><p></p><p>
The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services, providing 24-hour telephone response for adults, families, and children during a mental health crisis. This role offers invaluable experience to candidates with a background in social work, excellent communication skills, the ability to remain calm in stressful situations, and a genuine desire to help others.</p><p></p><p><b>
The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.</b></p><ul><li>
Do people seek you out for your ability to listen without judgment and offer compassionate support?</li><li>
Are you interested in learning new skills to make a positive impact on others' lives?</li><li>
Have you ever worked in a contact center? We can help you expand that experience into supporting individuals with their mental health.</li><li>
Are you eager to grow your knowledge and skills to better support individuals with mental health challenges?</li></ul><p></p><p>
As a <b>Crisis Support Specialist</b>, you will:</p><ul><li>
Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space</li><li>
Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.</li><li>
Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;</li><li>
Work collaboratively with community partners and service providers to ensure comprehensive support and continuity of care for individuals in crisis;</li></ul><p></p><p>
You will receive training to become certified as a <b>Mental Health Rehabilitation Technician Crisis Service Provider</b> (MHRT/CSP) from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.</p><p></p><p><b>
Schedule</b><b>: This is a full-time, 40 hours/week position.
</b></p><p><b>Hiring for multiple 2nd shift and weekend schedules.
</b></p><ul><li>2nd shift</li><li>
Weekend; Friday - Monday, 10 hour shifts</li></ul><p><b>
Various schedules available and will be discussed in the interview process.
</b></p><p></p><p><b>Location</b><b>: Office is located in South Portland, but this position has the ability to work remotely (in Maine).</b></p><p>
Must have the ability to attend an in-person orientation in South Portland.</p><p></p><p><b>
Qualifications</b><b>:</b></p><ul><li>
An Associate&rsquo;s degree is required.</li><li>
One year of relevant experience is preferred, but not required. Relevant experience is identified as follows: work performed in a behavioral health or human services setting, can also be as a paid volunteer or as a student/intern and includes crisis work, child protective services, warm line volunteer, residential care, case management, special education or work with people with developmental disabilities. One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism, or internship or a combination of these areas.</li><li>
This position is fully remote, requiring a dedicated workspace that is quiet and free from distractions. The employee must have reliable high-speed internet access. Employer provides laptop, monitor and headset&rdquo;. The workspace should be ergonomically set up to ensure comfort and productivity. Regular communication with the team and supervisors will be maintained through virtual meetings, email, and messaging platforms. The employee is expected to adhere to data security and privacy guidelines to protect sensitive information.</li><li>
Ability to earn the MHRT-CSP certification within 30 days of employment required &ndash; training onsite provided required</li><li>
Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis contact documentation skills. The ability to manage complex tasks effectively.</li><li>
Previous experience working in a call center, customer service environment a plus</li><li>
Demonstrated ability to work effectively with complex information to address challenging situations</li><li>
Ability to become familiar with DSM-V information.</li><li>
The ability to work independently as well as in a team environment.</li><li>
A flexible schedule is required.</li><li>
Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone, instant messaging and chat technology.</li><li>
Must be able to successfully pass a criminal background, child protective service check &amp; sex offender check.</li><li>
Must not be on the state or federal suspension and disbarment list.</li><li>
If MHRT is required for the position you must pass CNA registry check</li><li>
Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.</li><li>
Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility.</li></ul><p><b>
Benefits</b>: <b>Our benefits include but are not limited to:</b></p><p>
(offered to full-time and part-time employees)</p><ul><li>
Generous paid time off accrual</li><li>
9 paid holidays per calendar year and up to 3 floating holidays per calendar year</li><li>
Excellent medical benefits at very reasonable cost</li><li>
Dental and Vision insurance options</li><li>
Agency paid basic life insurance and STD &amp; LTD disability insurances</li><li>
403(b) retirement with a generous agency match (all employees are eligible)</li><li>
Tuition Reimbursement &ndash; offered once per year through an application process</li><li>
The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.</li></ul><p></p><p>
To learn more about our benefits please visit, <b>https://www.opportunityalliance.org/explore-our-benefits</b></p><p></p><p><b>
Who we are</b><b>&hellip;
</b></p><p>The Opportunity Alliance is &ldquo;Helping People Reach for a Brighter Future&rdquo;.</p><p></p><p>
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.</p><p></p><p>
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:</p><ul><li>
Mental Health &amp; Wellness</li><li>
Community Building</li><li>
Family &amp; Early Childhood Education</li><li>
Economic Resources</li></ul><p>
 ____________________________________________________________</p><p></p><p><b>
If you are viewing this posting on a third-party site, please visit our website at </b>https://opportunityalliance.wd1.myworkdayjobs.com/Careers<b> to apply</b><i>.</i></p><p></p><p><b>
Please submit a cover letter and resume along with your application.</b></p><p><b>
Thank you!</b></p></div>

Crisis Support Specialist - Maine Crisis Line - full time, remote optional (in ME)

Common Ground

<p>Job Title: MiCAL 988 Crisis Specialist<br/>Base Pay: $21 hourly + shift differentials<br/></p><p>Full and Part-Time Shifts Available<br/></p><p>About you:<br/>The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!<br/></p><p>About us:<br/>Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.<br/></p><p>Day in the Life<br/>Provide crisis support to 988 callers<br/>Login to helpline applications<br/>Respond to incoming calls of varying crisis nature<br/>Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.<br/>Employ de-escalation techniques to assist callers in crisis<br/>Take Michigan calls from the National Suicide Prevention helpline and 988 helpline<br/>Coordinate with EMS or police to complete active rescue as needed<br/>Document each encounter while in-call<br/>Conduct follow-up calls to ensure successful access to services<br/>Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support<br/>Maintain high level confidentiality while performing all duties<br/>Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed<br/>What you need to apply<br/>High School Diploma or GED equivalent<br/>Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training<br/>At-home high speed internet on a private network<br/>A private, HIPAA compliant, dedicated office space<br/>What makes us different<br/>Non-Profit mission-driven, person-focused environment<br/>100-hour Crisis Intervention training<br/>Opportunity for professional growth<br/>Team oriented environment<br/>An organizational culture of mental and behavioral health support for all<br/>For your hard work<br/>Generous Paid Time Off<br/>Shift premiums<br/>Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)<br/>Competitive wages<br/>Our Mission<br/>Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.<br/></p><p>Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.<br/></p><p>See full job description here: https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/EfJQFHrqB5FKrOmeen9UgV0BByXn321COkcQC58D4NVBIw?e=vcFkgH<br/></p><p>Find out more at https://commongroundhelps.org<br/></p>

MiCAL 988 Crisis Specialist

<div><div><div><b>Job Title:</b> MiCAL Crisis Specialist &ndash; Frontline Strong</div><div><b>
Base Pay: </b>$21 hourly</div><div></div><div><div><div><b>
Part-Time Shifts:</b></div><div><div>
12:00 am - 8:00 am<br>
Week 1: Tuesday, Saturday<br>
Week 2: Sunday, Thursday</div><div>
</div><div>
8:00 am - 4:00 pm<br>
Week 1: Tuesday, Saturday<br>
Week 2: Sunday, Thursday</div></div></div></div></div><div>
</div><div><b>
About you:</b></div><div>
The ideal MiCAL Crisis Specialist &ndash; Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders, we invite you to apply!</div><div><b>
</b></div><div><b>
About us:</b></div><div>
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.</div><div><b>
</b></div><div><b>
Day in the Life</b></div><ul><li>
Provide support to first responders</li><li><ul><li>
Login to helpline applications</li><li>
Accept incoming calls, chats and/or texts of a varying crisis nature</li><li>
Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)</li><li>
Address callers experiencing crisis and utilize de-escalation techniques</li><li>
Document each encounter while in-call</li><li>
Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support</li><li>
Maintain high level confidentiality while performing all duties</li><li>
Perform other duties as assigned</li></ul></li></ul><div><b>
What you need to apply</b></div><ul><li><ul><li>
Permanent year-round Michigan residency</li><li>
High School Diploma or GED equivalent</li><li>
Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)</li><li>
Minimum 1 year experience in mental health, substance use, and/or crisis work</li><li>
At-home high speed internet on a private network</li><li>
A private, HIPAA compliant, dedicated office space</li></ul></li></ul><div><b>
What makes us different</b></div><ul><li>
Non-Profit mission-driven, person-focused environment</li><li>
Opportunity for professional growth</li><li>
Team oriented environment</li><li>
An organizational culture of mental and behavioral health support for all</li></ul><div><b>
For your hard work</b></div><ul><li>
Generous Paid Time Off</li><li>
Shift premiums</li><li>
Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)</li><li>
Competitive wages</li></ul><div><b>
Our Mission</b></div><div>
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.</div><div></div><div><br>
</div><div>
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.</div><div>
</div><div>
View full Job Description: <div><b>MiCAL Crisis Specialist - Frontline Strong</b></div></div><div>
Find out more at <div><b>https://commongroundhelps.org</b></div></div></div>

MiCAL Crisis Specialist - Frontline Strong

HEARTLINE

<div>Description:
<p>
HeartLine provides 24/7 support to individuals and families with a primary focus to de- escalate crisis situations presented via phone, text and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress.</p><p><br>
</p><p>The Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support.</p><p>
This role may support multiple programs, including the 988 NBU Suicide &amp; Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. <b>To be considered for this role, applicants must reside in Oklahoma.</b></p><p><b>
Job Responsibilities:</b></p><ul><li>
Responds to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner.</li><li>
Conducts suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact.</li><li>
Gather demographic and situational information to understand the help-seeker&rsquo;s needs and determine appropriate resources and support.</li><li>
Provide information, referrals, and advocacy support to connect individuals with appropriate community services.</li><li>
Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned.</li><li>
Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy.</li><li>
Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models.</li><li>
Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements.</li><li>
Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education.</li><li>
Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings.</li><li>
Other duties as assigned.</li></ul>
Requirements:
<p><b>
Education:</b> High school diploma or GED required. Bachelor's degree preferred.</p><p><b>
Experience:</b> Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.</p><p><b>
Required Skills and Abilities:</b></p><p><br>
</p><ul><li>Fluent in spoken, written, and reading communication in English.</li><li>
Ability to work independently with confidence while also collaborating effectively as part of a professional team.</li><li>
Excellent communication, computer literacy, time management, attention to detail, and multitasking skills.</li><li>
Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs.</li><li>
Ability to handle and manage stress due to the scope and type of crisis contacts received.</li><li>
Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements.</li><li>
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. .</li></ul><p><b>
Work Environment:</b></p><p>
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.</p><p>
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.</p><p>
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.</p><p>
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.</p><p>
Contents may be subject to change to meet the needs of the organization.</p></div>

Crisis Contact Specialist

<div>Description:
<p>
HeartLine provides 24/7 support to individuals and families, with a primary focus on de-escalating crisis situations presented through phone, text, and chat services. Situations may include relationship struggles, parenting challenges, child abuse concerns, anxiety, depression, suicidal thoughts, or suicide attempts in progress.</p><p>
The Bilingual Crisis Contact Specialist is responsible for providing crisis intervention and support across multiple communication channels, which may include phone, text, and chat. Bilingual Crisis Contact Specialists assess help-seeker needs, conduct risk and safety assessments, provide emotional support, offer information and referrals to appropriate services, assist with advocacy when needed, and complete follow-up contacts as assigned to ensure individuals receive the support and resources they need. All interactions are handled in accordance with HeartLine policies and national program standards, ensuring timely intervention, appropriate documentation, and high-quality crisis support.</p><p>
This role may support multiple programs, including the 988 NBU Suicide &amp; Crisis Lifeline and the Disaster Distress Helpline, depending on operational needs. <b>To be considered for this role, applicants must reside in Oklahoma.</b></p><p><b>
JOB RESPONSIBILITIES:</b></p><ul><li>
Respond to crisis chats and texts, and provide crisis call support when assigned to programs that require phone services (e.g., Disaster Distress Helpline), delivering emotional support, crisis intervention, assessment, and appropriate referrals in a consistent and non-judgmental manner.</li><li>
Conduct suicide risk assessments using established protocols and develop appropriate safety/action plans for each contact.</li><li>
Gather demographic and situational information to understand the help-seeker&rsquo;s needs and determine appropriate resources and support.</li><li>
Provide information, referrals, and advocacy support to connect individuals with appropriate community services.</li><li>
Offer and complete follow-up services for individuals at risk of suicide, suicide loss survivors, or third-party contacts as assigned.</li><li>
Serve as a mandated reporter in cases of suspected abuse or neglect in accordance with state law and organizational policy.</li><li>
Respond to imminent risk situations, ensuring emergency services are contacted when necessary and confirming outcomes using approved intervention models.</li><li>
Maintain confidentiality of all contacts and complete required documentation and data entry in accordance with HeartLine policies and funder requirements.</li><li>
Utilize supervisory consultation for guidance, support, or debriefing and participate in required trainings and continuing education.</li><li>
Maintain required performance and quality standards, including abandonment rate, Quality Improvement scores, and completion of required trainings.</li><li>
Other duties as assigned</li></ul>
Requirements:
<p><b>
Education:</b> High school diploma or GED required. Bachelor&rsquo;s degree preferred.</p><p><b>
Experience:</b> <b>Bilingual in English and Spanish required.</b> Experience in mental health, crisis intervention, counseling, psychology, a loss survivor, working with youth or LGBTQA, or community non-profit a plus.</p><p><b>
REQUIRED SKILLS AND ABILITIES:</b></p><ul><li>
Fluent in spoken, written, and reading communication in English and Spanish.</li><li>
Ability to work independently with confidence while also collaborating effectively as part of a professional team.</li><li>
Excellent communication, computer literacy, time management, attention to detail, and multitasking skills.</li><li>
Demonstrates a compassionate, empathetic, and nonjudgmental approach when assisting individuals with diverse and complex needs.</li><li>
Ability to handle and manage stress due to the scope and type of crisis contacts received.</li><li>
Reliable and flexible, with willingness to work a variety of shifts including days, evenings, overnights, weekends, and holidays, with schedules adjusted as needed to meet coverage requirements.</li><li>
Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop.</li></ul><p><b>
WORK ENVIRONMENT:</b></p><p>
This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards.</p><p>
HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done.</p><p>
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required.</p><p>
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed.</p><p>
Contents may be subject to change to meet the needs of the organization.</p></div>

Bilingual Crisis Contact Specialist

Search 10000+ Crisis support specialist jobs near you this April. New roles added regularly across leading industries. Apply today.