crm analyst

Al Sultan Road Contracting & Infrastructure

Looking for a detail-oriented and experienced CRM Analyst to manage and optimize our Customer Relationship Management (CRM) system. This is a key role supporting sales, marketing, and operations teams to ensure seamless lead tracking, efficient workflows, accurate reporting, and excellent CRM adoption across the company.The ideal candidate will have UAE experience, strong technical skills, and familiarity with real estate workflows.Key Responsibilities<ul><li>Administer, configure, and maintain the company CRM (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar)</li><li>Manage CRM users, roles, permissions, and access controls</li><li>Maintain accurate lead and client data through imports, updates, and data cleansing</li><li>Monitor and maintain CRM workflows, including lead management, follow-ups, and sales pipelines</li><li>Create and update dashboards, reports, and performance metrics for management</li><li>Support sales and marketing teams with CRM automation, campaign tracking, and reporting</li><li>Train users on CRM best practices and ensure proper data entry</li><li>Assist with CRM integrations with ERP, marketing, and property management systems</li><li>Ensure data privacy, compliance, and security according to company policy</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, IT, Computer Science, or related field</li><li>2&ndash;4 years of hands-on experience as a CRM Administrator or similar role</li><li>Proven experience managing at least one CRM platform (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics)</li><li>Strong skills in data management, reporting, dashboards, and workflow optimization</li><li>Proficiency in Microsoft Excel and Google Sheets</li><li>Excellent analytical, organizational, and problem-solving skills</li><li>Ability to train and support non-technical users</li><li>UAE experience is required; experience in real estate, property management, or brokerage is highly preferred</li><li>Fluency in Arabic is required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have as a CRM Administrator or in a similar CRM-focused role?</li><li>Which CRM platforms have you administered hands-on?</li><li>Have you managed CRM data imports, cleansing, and reporting?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

CRM Analyst

Workwear Outfitters

<div>Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.
Brands under the Workwear Outfitters umbrella include Red Kap&reg;, Bulwark&reg;, Image Authority&reg;, Kodiak&reg;, Terra&reg;, Liberty &reg;, Work Authority&reg;, Workrite&reg; Fire Service, Chef Designs&reg;, and Horace Small&reg;. Workwear Outfitters is also the exclusive licensee for Dickies&reg; apparel in the B2B channel.
Our Purpose: &ldquo;We champion and empower workers who make our world work better&rdquo;
Major benefits include medical, vision and dental, Life and Disability coverage.
Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.
What You Will Do as a CRM Analyst: The CRM Analyst role is responsible for the WWOF Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes/routines and help solve business problems.
How You Will Make a Difference:
<ul><li>Serve as a senior-level system administrator for the Salesforce Lightning environment managing fields/objects, record types, data validation, content/visuals, integrations (both internal and external), and other features as needed.
</li><li>Lead continuous analysis of Salesforce.com platform features, releases, upgrades, and best practices that align with organizational vision and strategy and that achieve the greatest business impact.
</li><li>Maintain proper documentation of processes, policies, and configurations (including functional and technical designs) made to the system in accordance with ISO requirements and in preparation for releases and upgrades.
</li><li>Interpret communications between technical process, business stakeholders, and users.
</li><li>Develop and execute comprehensive Salesforce CRM training for sales teams and end users, including creating materials, leading sessions, and supporting ongoing adoption and best practices.
</li><li>Build and maintain reports/dashboards that monitor sales activity, revenue, and opportunity pipeline.
</li><li>Create materials (trainings, resources, videos, etc.), supporting user adoption and best practices to socialize key learnings for broader enablement.
</li><li>Work with WWOF&rsquo;s SFDF team and stakeholders to establish suitable processes to support administrative, development, and change management activities.
</li><li>Qualify and evaluate vendors and applications to present business use cases for system improvement and implementation.
</li><li>Engage with brand managers, merchandisers, marketing, and other departments to define and document development requirements and identify modifications to impact business processes.
</li></ul>Skills for Success:
<ul><li>Bachelor&rsquo;s degree and 3-5 years of experience; or relevant experience
</li></ul><ul><li>Current Salesforce Certified and Certified Advance Administrator Certifications required
</li></ul><ul><li>Salesforce Certified Platform App Builder and Salesforce Certified Business Analyst preferred
</li></ul><ul><li>Experience in sales with an understanding of different sales methodologies, sales cycles, and customer journeys in a multi-branded organization.
</li></ul><ul><li>Hands on experience &amp; functional understanding of core Salesforce features including, custom objects, page layouts, profiles, permissions, approval processes, and automation plus and understanding of the relationship between core platform and other Salesforce clouds.
</li></ul><ul><li>Proven experience training sales teams and users on Salesforce, including developing training materials, delivering in-person and virtual sessions, and driving user adoption and best practices.
</li></ul><ul><li>Strong presentation, communication (written and verbal), and interpersonal skills
</li></ul><ul><li>A team player with a positive and flexible attitude
</li></ul><ul><li>Problem solving skills to support business outcomes
</li></ul><ul><li>High energy level. Self- starter; willing to take initiative.
</li></ul><ul><li>Passionate about technology and solving web-focused problems.</li></ul></div>

CRM Analyst (Remote)

Charger Logistics Inc.

<div>
 
 
 Description:
 
 
 
 As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
 
 
 
 The CRM Sales Operations Analyst will be the operational backbone of our sales team. You'll keep our CRM running cleanly, track how the team is performing against targets, and surface the insights that help us win more business. This is a hands-on, high-visibility role with direct access to sales leadership.
 
 
 
 
 What You'll Do
 
 
 
 
 CRM Management
 
 
 <ul>
 <li>
 Manage day-to-day CRM operations &mdash; data quality, pipeline hygiene, user adoption, and process compliance
 </li>
 <li>
 Maintain accurate records of accounts, contacts, opportunities, and activities across the sales team
 </li>
 <li>
 Build and refine CRM workflows, views, and reporting to support the sales cycle
 </li>
 <li>
 Serve as the go-to resource for CRM-related questions, troubleshooting, and best practices
 
 </li>
 </ul>
 
 
 Sales Performance Management
 
 
 <ul>
 <li>
 Track individual and team performance against revenue targets, quotas, and KPIs
 </li>
 <li>
 Monitor lead generation activity, outreach cadences, and pipeline progression for each rep
 </li>
 <li>
 Produce weekly and monthly performance dashboards for sales leadership
 </li>
 <li>
 Flag underperformance trends early and support coaching conversations with data
 
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Build clear, actionable reports and dashboards covering pipeline health, win/loss rates, and customer activity
 </li>
 <li>
 Analyze customer and lane data to identify growth opportunities and retention risks
 </li>
 <li>
 Provide ad hoc analysis to support sales strategy, territory planning, and account prioritization
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 4-6 years of experience in sales operations, CRM management, or commercial analytics
 </li>
 <li>
 Hands-on experience managing a CRM platform (Salesforce, HubSpot, Microsoft Dynamics, or similar)
 </li>
 <li>
 Strong reporting and data visualization skills (Power BI, Tableau, or equivalent)
 </li>
 <li>
 Experience tracking sales team performance metrics and presenting to leadership
 </li>
 <li>
 Logistics, freight, or transportation industry background is a strong asset
 </li>
 <li>
 Highly organized, detail-oriented, and comfortable working in a fast-paced environment
 </li>
 <li>
 Strong communicator &mdash; able to translate data into clear, business-friendly insights
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Career Growth
 </li>
 <li>
 Healthcare Benefit Package
 </li>
 <li>
 Paid time off
 </li>
 </ul>
 </ul>
</div>

CRM & Sales Analyst

Charger Logistics Inc

<div>Description:
As a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
The CRM Sales Operations Analyst will be the operational backbone of our sales team. You&rsquo;ll keep our CRM running cleanly, track how the team is performing against targets, and surface the insights that help us win more business. This is a hands-on, high-visibility role with direct access to sales leadership.
What You&rsquo;ll Do
CRM Management<ul><li>
Manage day-to-day CRM operations &mdash; data quality, pipeline hygiene, user adoption, and process compliance</li><li>
Maintain accurate records of accounts, contacts, opportunities, and activities across the sales team</li><li>
Build and refine CRM workflows, views, and reporting to support the sales cycle</li><li>
Serve as the go-to resource for CRM-related questions, troubleshooting, and best practices</li></ul>
Sales Performance Management<ul><li>
Track individual and team performance against revenue targets, quotas, and KPIs</li><li>
Monitor lead generation activity, outreach cadences, and pipeline progression for each rep</li><li>
Produce weekly and monthly performance dashboards for sales leadership</li><li>
Flag underperformance trends early and support coaching conversations with data</li></ul>
Analytics &amp; Reporting<ul><li>
Build clear, actionable reports and dashboards covering pipeline health, win/loss rates, and customer activity</li><li>
Analyze customer and lane data to identify growth opportunities and retention risks</li><li>
Provide ad hoc analysis to support sales strategy, territory planning, and account prioritization</li></ul> 
Requirements 
<ul><li>
4&ndash;6 years of experience in sales operations, CRM management, or commercial analytics</li><li>
Hands-on experience managing a CRM platform (Salesforce, HubSpot, Microsoft Dynamics, or similar)</li><li>
Strong reporting and data visualization skills (Power BI, Tableau, or equivalent)</li><li>
Experience tracking sales team performance metrics and presenting to leadership</li><li>
Logistics, freight, or transportation industry background is a strong asset</li><li>
Highly organized, detail-oriented, and comfortable working in a fast-paced environment</li><li>
Strong communicator &mdash; able to translate data into clear, business-friendly insights</li></ul> 

Benefits 
<ul><li><ul><li>
Competitive Salary</li><li>
Career Growth</li><li>
Healthcare Benefit Package</li><li>
Paid time off</li></ul></li></ul></div>

Beyon Connect

<div>
 
 Beyon Connect
 
 
 
 Market Development
 
 Analyst
 
 
 
 
 
 Location: Bahrain
 
 
 Employment Type: Full-Time
 
 
 Reports to: Head Market Development
 
 
 
 
 
 About the Role
 
 
 Beyon Connect is seeking a highly organized Market Development Analyst to support and strengthen the commercial effectiveness of the Market Development function.
 
 
 The role combines structured opportunity management, CRM ownership, documentation control, and coordinated follow-through across clients and internal teams. A core component of the position is leading and optimizing our use of HubSpot CRM to ensure strong pipeline visibility, reporting discipline, and system adoption.
 
 
 Core Responsibilities
 
 
 CRM &amp; Opportunity Management (Primary Focus)
 
 <ul>
 <li>
 Own and maintain the integrity of CRM data and pipeline structure
 </li>
 <li>
 Ensure all opportunities, activities, and accounts are accurately tracked
 </li>
 <li>
 Build and maintain dashboards and structured performance reporting
 </li>
 <li>
 Implement workflows, automations, and best practices
 </li>
 <li>
 Drive system adoption and best practices across the Market Development team
 </li>
 <li>
 Support campaign coordination and system integrations where relevant
 </li>
 </ul>
 
 This role is expected to become the internal CRM champion &mdash; ensuring pipeline visibility, data integrity, and disciplined commercial tracking.
 
 
 Commercial &amp; Coordination Support
 
 <ul>
 <li>
 Maintain structured contract and addendum records
 </li>
 <li>
 Track renewals and documentation completeness
 </li>
 <li>
 Coordinate client meetings and document action items
 </li>
 <li>
 Follow up on outstanding items across internal teams
 </li>
 <li>
 Support preparation of commercial materials and internal updates
 </li>
 <li>
 Build and maintain structured commercial databases to support sector tracking and reporting
 </li>
 <li>
 Contribute to the smooth operational running of the Market Development function through structured tracking and administrative discipline
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field
 </li>
 <li>
 Strong interest in commercial systems, data discipline, and structured operations
 </li>
 <li>
 High attention to detail and structured working style
 </li>
 <li>
 Proficiency in Excel and digital tools
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Professional fluency in Arabic and English
 </li>
 </ul>
 
 Profile
 
 <ul>
 <li>
 Process-oriented and disciplined
 </li>
 <li>
 Technically curious and proactive
 </li>
 <li>
 Takes ownership of data accuracy and system quality
 </li>
 <li>
 Comfortable supporting senior commercial stakeholders
 </li>
 </ul>
 
 Why Join Us
 
 <ul>
 <li>
 Opportunity to join a high-profile and rapidly growing organization
 </li>
 <li>
 Exposure to nationally significant digital initiatives
 </li>
 <li>
 Hands-on experience in commercial operations and CRM leadership
 </li>
 <li>
 High-visibility role supporting senior stakeholders
 </li>
 </ul>
 
 
</div>

Market Development Analyst

ibex. Pakistan

<div>
 
 
 About the Role:
 
 
 
 We are looking for a Data Analyst to support and scale our sales and revenue operations. This role sits at the intersection of Sales, Data, and Systems, ensuring that our revenue engine runs efficiently, accurately, and at scale.
 
 
 You will play a key role in improving CRM data quality, pipeline visibility, reporting, and operational processes that enable better decision-making for leadership and sales teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Sales &amp; CRM Operations
 
 
 <ul>
 <li>
 Manage and maintain CRM data (accounts, opportunities, ownership, and pipeline)
 </li>
 <li>
 Ensure data accuracy, completeness, and governance across systems
 </li>
 <li>
 Support territory alignment and account ownership structures
 </li>
 <li>
 Monitor and improve pipeline quality and forecast reliability
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Build and maintain dashboards and reports for sales performance tracking
 </li>
 <li>
 Analyze pipeline, bookings, and activity data to generate actionable insights
 </li>
 <li>
 Identify gaps in data and reporting and recommend improvements
 </li>
 <li>
 Support leadership with data-driven decision-making
 </li>
 </ul>
 
 
 Data &amp; System Thinking
 
 
 <ul>
 <li>
 Work closely with cross-functional teams (Sales, Finance, Marketing)
 </li>
 <li>
 Support integration and alignment between tools and systems
 </li>
 <li>
 Ensure consistent definitions and usage of key GTM metrics
 </li>
 <li>
 Troubleshoot data and process issues proactively
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in Sales Operations, Revenue Operations, Data Analytics, or Business Operations
 </li>
 <li>
 Hands-on experience with CRM tools (preferably Salesforce)
 </li>
 <li>
 Strong Excel (pivots, formulas, data handling)
 </li>
 <li>
 Proficient in Database (preferably SQL)
 </li>
 <li>
 Handling Large Dataset in Database
 </li>
 <li>
 Query Optimization
 </li>
 <li>
 Experienced in BI Reporting tools like Power BI, Tableau
 </li>
 <li>
 Good understanding of pipeline, forecasting, and sales processes
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to work with cross-functional stakeholders
 </li>
 </ul>
 
 
 
 
 
 Nice to Have (Not Mandatory)
 
 
 <ul>
 <li>
 Experience with planning tools (e.g., Anaplan)
 </li>
 <li>
 Exposure to automation tools (Zapier, Make, etc.)
 </li>
 <li>
 Experience in SaaS / B2B environments
 </li>
 <li>
 Basic understanding of data pipelines or integrations
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Someone who thinks in systems, not just tasks
 </li>
 <li>
 Strong attention to data quality and detail
 </li>
 <li>
 Ability to translate data into business insights
 </li>
 <li>
 Ownership mindset, identifies problems and solves them
 </li>
 <li>
 Comfortable working in a fast-paced, evolving environment
 </li>
 </ul>
 
 
</div>

Data Analyst

Cognizant

<div>
 
 The Company
 
 
 
 Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&amp;P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
 
 
 
 Cognizant Consulting
 
 
 
 At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.
 
 
 
 Role Purpose
 
 
 
 We are seeking an experienced Customer 360 Business Analyst to support the design and delivery of a unified customer view across the airline&rsquo;s digital, commercial, and operational platforms. This is a data centric BA role, requiring strong experience in customer data, integrations, and analytics, combined with a solid understanding of the aviation domain. The role will work across multiple workstreams to enable personalized customer experiences, effective communications, and data driven decision making.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Elicit, analyze, document, and manage business and technical requirements across Customer 360 and related workstreams
 </li>
 <li>
 Work closely with business stakeholders (Commercial, Marketing, Digital, Loyalty, Operations) to understand end to end customer journeys across the airline ecosystem
 </li>
 <li>
 Analyze customer data flows, data feeds, schemas, and integration points between CRM, marketing, loyalty, booking, and operational platforms
 </li>
 <li>
 Support data migration and data transformation initiatives, ensuring data quality, consistency, and traceability
 </li>
 <li>
 Collaborate with architects, developers, data engineers, and vendors to validate solution designs against business and data requirements
 </li>
 <li>
 Translate complex data and platform concepts into clear business artefacts, including:
 </li>
 <li>
 Process maps and journey flows
 </li>
 <li>
 User stories and epics
 </li>
 <li>
 Data mappings and integration specifications
 </li>
 <li>
 Acceptance criteria and test scenarios
 </li>
 <li>
 Act as a bridge between business and technology teams to ensure Customer 360 solutions deliver measurable business outcomes
 </li>
 <li>
 Support Agile delivery ceremonies including backlog refinement, sprint planning, and reviews
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Proven experience as a Business Analyst within technology led or data driven transformation programmes
 </li>
 <li>
 Strong background in customer data, analytics, or Customer 360 initiatives
 </li>
 <li>
 Aviation industry experience (airline, airport, loyalty, or travel technology) is critical
 </li>
 <li>
 Hands on data analysis capability, with the ability to:
 </li>
 <li>
 Interpret data models, schemas, and data feeds
 </li>
 <li>
 Understand integration patterns and APIs
 </li>
 <li>
 Work effectively with data engineers and analytics teams
 </li>
 <li>
 Prior experience as a Data Analyst or in a data heavy BA role is a strong advantage
 </li>
 <li>
 Experience with customer communications, CRM, marketing automation, or loyalty platforms
 </li>
 <li>
 Exposure to Adobe Journey Optimizer and/or Amadeus platform
 </li>
 <li>
 Strong understanding of Agile delivery methodologies
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to engage senior stakeholders
 
 
 </li>
 </ul>
 
 Desirable Experience
 
 
 
 <ul>
 <li>
 Customer personalization, segmentation, or real time decisioning use cases
 </li>
 <li>
 Working in large, complex, multi vendor environments
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem solving mindset
 </li>
 <li>
 Data driven thinking with attention to detail
 </li>
 <li>
 Ability to work across business and technical teams
 </li>
 <li>
 Comfortable operating in ambiguity and fast paced transformation environments
 </li>
 <li>
 Customer centric mindset aligned to Etihad&rsquo;s premium brand experience
 </li>
 </ul>
</div>

Business Analyst – Customer 360 (Aviation & Data)

Search 4965+ Crm analyst jobs near you this May. New roles added regularly across leading industries. Apply today.

4965 crm analyst jobs Near Me

CRM Analyst

CRM Analyst (Remote)

CRM & Sales Analyst

CRM & Sales Analyst

Market Development Analyst

Data Analyst

Business Analyst – Customer 360 (Aviation & Data)