crm analyst

EXA Capital, Inc

Job Title: CRM Analyst (Sales &amp; Marketing) Position Type: Full-time, Permanent Location: Karachi, Pakistan Working Arrangements: Hybrid Working Hours: 11AM - 08PMAbout EXA EXA Software SMC Pakistan is a wholly owned subsidiary of EXA Capital, headquartered in the U.S. We Acquire, Build, and Grow enterprise software companies. Our mission is to drive transformation within our companies and create long-term value for our investors, partners, and employees. We build great businesses for life, providing a permanent home to our Founders&rsquo; legacy, employees, and customers.About the Role The role calls for a strategic CRM &amp; Email Marketing Specialist to manage email marketing campaigns, drive targeted outreach, manage CRM platform workflows, provide sales pipeline support and generate actionable reporting to inform decision-making across the business. This role is a cross-functional position that sits at the intersection of marketing, sales, and data.KEY RESPONSIBILITIESEmail Marketing &amp; Campaign Execution- Design, build, and execute email marketing campaigns for both inbound and outbound strategies- Segment audiences and personalize communications based on behavior, personas, and lifecycle stages- A/B test subject lines, templates, send times, and CTAs to optimize performance.- Ensure compliance with email marketing policies (e.g., spam filters, bounce rate &amp; domain reputation)CRM Management &amp; Sales Platform Support- Own the end-to-end management of the CRM stack (e.g., HubSpot, Apollo, Mailchimp, etc)- Ensure proper CRM hygiene, segmentation, and workflows &amp; automation management.- Maintain the sales pipeline with attributed properties, activity and lifecycle stages for leads and customers.- Support the sales team with optimized lead routing, scoring, and enrichment processes.- Track lead progression and conversion velocity through the prospecting stages, measure agent activity, and evaluate sales force efficiency.Data Reporting &amp; Analytics- Develop and maintain dashboards to visualize sales activity, lead health, and conversion rates for accurate reporting.- Analyze campaign performance metrics and provide recommendations for improvement- Report on sales team efficiency, activity KPIs, and pipeline trends- Deliver monthly and quarterly performance summaries to senior leadershipQUALIFICATIONS &amp; EXPERIENCE- Bachelor&rsquo;s degree in marketing, Business, Data Analytics, or a related field- 3+ years of experience in email marketing, CRM management and sales support.- Proficiency with platforms such as HubSpot, Salesforce, Mailchimp, or similar tools- Strong understanding of sales funnels, lead qualification, and marketing automation- Data-savvy with experience in building dashboards using CRMs &amp; analytical tools- Excellent communication skills, knack for branding and attention to detail.- Ability to work cross-functionally in a fast-paced environmentPreferred Skills (Bonus)- Knowledge of HTML/CSS for email design template editing- Experience with CRM implementation and third-party integrations- Familiarity with campaign attribution modeling and multi-channel traffic trackingWhat Success Looks Like in This Role- Email campaigns are timely executed, professionally designed, engaging, and optimized for conversions- Click-Through-Rates and Call-to-Action interactions are improved over time.- Lead conversion time and engagement-per-lead is improved over time- CRM is clean, organized, and fully supports both marketing and sales workflows- Business stakeholders receive clear, actionable insights regularly- The sales team is provided with the support needed for accuracy in sales activity and its correspondingJob Type: Full-timeWork Location: In person

CRM Analyst (Sales & Marketing)

Kaizen Asset Management Services

<div><h3 class="jobSectionHeader">Job Summary:</h3>
The CRM &amp; Reporting Analyst at Kaizen Asset Management Services is responsible for managing and analyzing customer relationship management (CRM) data and generating reports that facilitate strategic decision-making. This role involves working closely with various teams to optimize CRM processes, analyze client interactions, and enhance client engagement through data-driven insights.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Manage and maintain the CRM database, ensuring accuracy and completeness of client records.</li>
<li>Analyze CRM data to identify patterns, trends, and opportunities for enhancing client relationships.</li>
<li>Generate and present detailed reports on client engagement, sales activities, and overall CRM performance metrics.</li>
<li>Work collaboratively with sales and marketing teams to optimize CRM campaigns and track performance.</li>
<li>Develop and implement automated reporting tools and dashboards for real-time access to CRM data.</li>
<li>Train and support team members in effectively utilizing the CRM system and reporting tools.</li>
<li>Identify and implement best practices for data entry, management, and reporting processes to improve efficiency.</li>
<li>Collaborate with IT to troubleshoot and enhance CRM system functionalities as needed.</li>
<li>Ensure compliance with data privacy regulations and company policies regarding client information.</li>
<li>Support strategic initiatives by providing insights derived from CRM analyses to senior management.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Data Analytics, or a related field.</li>
<li>Proven experience in CRM management, data analysis, or reporting.</li>
<li>Strong proficiency in CRM software (e.g., Salesforce, HubSpot) and reporting tools (e.g., Tableau, Power BI).</li>
<li>Excellent analytical skills with a keen attention to detail.</li>
<li>Strong communication and presentation skills.</li>
<li>Ability to work collaboratively across teams and manage multiple projects simultaneously.</li>
<li>Experience with Excel, including advanced formulas and data manipulation.</li>
<li>Familiarity with data privacy regulations and best practices in client data management.</li>
<li>Prior experience in the property management or real estate industry is a plus.</li></ul></div>

CRM & Reporting Analyst

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analyze current CRM processes and systems to identify areas for improvement and optimization
 </li>
 <li>
 Engage with stakeholders to gather requirements and develop CRM strategies that align with business goals
 </li>
 <li>
 Implement and configure CRM solutions on Salesforce or similar platforms to enhance functionality and user experience
 </li>
 <li>
 Monitor and report on key CRM metrics to assess the effectiveness of implemented strategies
 </li>
 <li>
 Conduct data analysis to derive insights about customer behaviors and preferences
 </li>
 <li>
 Provide training and support to end-users on CRM tools and best practices
 </li>
 <li>
 Collaborate with IT and marketing teams to ensure seamless integration of CRM systems with existing software
 </li>
 <li>
 Stay up-to-date with industry trends and advancements in CRM technologies
 </li>
 <li>
 Document processes and procedures related to CRM systems and analytics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field
 </li>
 <li>
 At least 1-3 years of experience in an application support role, specifically with Microsoft Dynamics CRM or Dynamics 365
 </li>
 <li>
 Proven experience in configuring and customizing Dynamics 365, particularly the Sales, Customer Service, and Marketing modules.
 </li>
 <li>
 Familiarity with related technologies, such as Active Directory, Microsoft 365 Admin Center, and Azure
 </li>
 <li>
 Extensive knowledge of CRM systems, particularly Salesforce or similar platforms
 </li>
 <li>
 Strong analytical skills with a proven ability to interpret customer data and derive actionable insights
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience in project management and process improvement methodologies
 </li>
 <li>
 Ability to work independently and collaboratively with cross-functional teams
 </li>
 <li>
 Relevant certifications in Salesforce or CRM analytics are a plus
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong understanding of CRM processes and best practices
 </li>
 <li>
 Ability to analyze and interpret customer data effectively
 </li>
 <li>
 Excellent problem-solving and critical-thinking skills
 </li>
 </ul>
</div>

CRM Senior Analyst

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Analyze current CRM processes and systems to identify areas for improvement and optimization.</li>
<li>Engage with stakeholders to gather requirements and develop CRM strategies that align with business goals.</li>
<li>Implement and configure CRM solutions on Salesforce or similar platforms to enhance functionality and user experience.</li>
<li>Monitor and report on key CRM metrics to assess the effectiveness of implemented strategies.</li>
<li>Conduct data analysis to derive insights about customer behaviors and preferences.</li>
<li>Provide training and support to end-users on CRM tools and best practices.</li>
<li>Collaborate with IT and marketing teams to ensure seamless integration of CRM systems with existing software.</li>
<li>Stay up-to-date with industry trends and advancements in CRM technologies.</li>
<li>Document processes and procedures related to CRM systems and analytics.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.</li>
<li>At least 1&ndash;3 years of experience in an application support role, specifically with Microsoft Dynamics CRM or Dynamics 365.</li>
<li>Proven experience in configuring and customizing Dynamics 365, particularly the Sales, Customer Service, and Marketing modules.
</li><li>Familiarity with related technologies, such as Active Directory, Microsoft 365 Admin Center, and Azure.</li>
<li>Extensive knowledge of CRM systems, particularly Salesforce or similar platforms.</li>
<li>Strong analytical skills with a proven ability to interpret customer data and derive actionable insights.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Experience in project management and process improvement methodologies.</li>
<li>Ability to work independently and collaboratively with cross-functional teams.</li>
<li>Relevant certifications in Salesforce or CRM analytics are a plus.</li>
</ul>
Skills:<ul>
<li>
Strong understanding of CRM processes and best practices.</li>
<li>Ability to analyze and interpret customer data effectively.</li>
<li>Excellent problem-solving and critical-thinking skills.</li></ul></div>

Pitney Bowes

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.
 
We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.
 
We actively look for prospects who: 
<ul>
<li>Are passionate about client success.</li>
<li>Enjoy collaborating with others.</li>
<li>Strive to exceed expectations.</li>
<li>Move boldly in the quest for superior and best in market solutions.</li>
</ul>
Job Description: 
Impact
 Pitney Bowes is seeking a Salesforce.com CRM Operations Analyst with strong operations, troubleshooting, and technical skills to help support, maintain, and enhance our Salesforce.com ecosystem.
 
As a CRM Operations Analyst, you will be part of our core CRM Operations team that supports and maintains critical enterprise applications across the Pitney Bowes Organization. You will be involved in ensuring the availability and performance of the application and integrations to other systems. You will have access to various monitoring and troubleshooting tools that you will use to investigate and resolve issues. You will also be responsible for doing root cause analysis and take necessary corrective actions to prevent reoccurrence of issues. As a CRM Support Analyst, you will be a person who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.
 
The job
 
Provide support to Salesforce connected applications for Field Service and Support Management including Salesforce.com, ServiceMax, Certinia, and custom .Net applications that support the Field Service ecosystem
 
Provide support to external Pitney Bowes Vendors who connect to our systems via a CRM-to-CRM interface as needed to support their change management needs.
 
Improve reliability, quality, and operability of our Salesforce.com and Field Service ecosystems.
 
Run the production environment with highest availability by effective monitoring and taking a holistic view of system health
 
Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users
 
Resolve end user issues within service level agreements and maintain agreed upon satisfaction ratings
 
Identify support trends that might warrant system changes, communication or education
 
Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis
 
Document “tribal” knowledge and help create/maintain our knowledge base
 
Participate in system design consulting, platform management, and capacity planning.
 
Coordinate and collaborate with other IT teams as needed to maintain system stability
 
Provide On-Call Support and Issue Resolution
 
Develop solutions to resolve defects and position the platform for the future
 
Adopt the toolset and processes in place for support, delivery, and release activities; collaborate to identify and implement improvements
 
Comply with audit requirements
 
Must have: 
3+ years of exprience with ServiceMax
 
Salesforce.com Certified Administrator
 
Excellent communication and collaboration skills
 
Analytical mindset and problem-solving aptitude
 
Time management and planning skills
 
Good to have: 
ServiceMax Core Field Service Certified Administrator or equivalent experience.
 
Salesforce.com Certified Advanced Administrator
 
Salesforce.com development experience
 
Qualifications & Work Experience: 
Degree in Business Administration, Computer Engineering or similar work experience
 
3+ years in an analyst or Support role
 
3+ years experience with Salesforce.com
 
The Team
 Pitney Bowes (NYSE: PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com .
 
We will: 
<ul>
<li>Provide the will: opportunity to grow and develop your career</li>
<li>Offer an inclusive environment that encourages diverse perspectives and ideas</li>
<li>Deliver challenging and unique opportunities to contribute to the success of a transforming organization</li>
<li>Offer comprehensive benefits globally ( P B Live Well )</li>
</ul>
Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.
 
All interested individuals must apply online.

CRM Operations Analyst

Travel + Leisure Co.

<div>We Put the World on Vacation
Travel + Leisure Co. is the world&rsquo;s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The CRM Segmentation Analyst, will play a crucial part in supporting our marketing campaigns by building and delivering accurate audience files across multiple channels, including direct mail, email, social media, mobile app, and SMS, using the Simon CDP platform. The CRM Segmentation Analyst will also create reports that guide operational, strategic, and business initiatives while conducting QA testing of segments, flows, and output files to ensure accuracy and performance. Success in this role requires a strong foundation in marketing concepts across digital, social, email, and call center channels. Attention to detail and a commitment to data security are critical, as you will be responsible for ensuring all campaign files are delivered on time, error-free, and in full compliance with State, Federal, and organizational requirements.
How You'll Shine:<ul>
<li>
Deliver and post critical campaign data files, in various formats, for various internal and external business partners to a secure file platform and archive them for historical reference</li>
<li>Develop operational reports and dashboards to support the team&rsquo;s performance goals, as well as to research data issues and inquiries</li>
<li>Establish and maintain a daily, monthly, quarterly and annual campaign calendar to ensure file deadlines are documented and understood, and necessary coverage is in place</li>
<li>Carefully review and test the accuracy and quality of all data files prior to their delivery</li>
</ul>
Travel Requirements:<ul><li>
5% for meetings</li></ul>
What You'll Bring:<ul>
<li>
BA/BS in Information Technology, Database Marketing or related field; or equivalent experience</li>
<li>Expertise with Microsoft Office applications (Power BI, Excel, Power Point)</li>
<li>Strong organizational and time management skills</li>
<li>Strong communication and writing skills</li>
<li>Knowledge of database marketing techniques including profiling, segmenting, extracting and data mining from large transactional databases</li>
<li>Ability to work effectively within a team in a fast-paced environment</li>
<li>Attention to detail and quality of work</li>
<li>Proficiency coding with SQL, Python, or other</li>
<li>Experience working with campaign orchestration technologies (Simon CDP preferred)</li>
<li>Experience working with marketing channels including ESP, Digital Ads, Push, SMS and Dialers</li>
<li>Experience mining and analyzing data to drive actionable insights and process improvements</li>
<li>Experience creating insightful dashboards using Power BI, Tableau, or related visualization tools</li>
<li>2+ years of experience delivering targeted audiences within a multi-channel organization</li>
<li>2+ years of experience working with campaign orchestration technologies (Simon CDP preferred)</li>
<li>2+ years of experience working with SQL or other reporting/query tools</li>
<li>2+ years of experience with reporting tools such as Power BI or Tableau</li>
<li>2+ years of experience working with Jira or equivalent project management tools</li>
</ul>
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
<ul><li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Flexible spending accounts</li>
<li>Life and accident coverage</li>
<li>Disability</li>
<li>Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)</li>
<li>Wish day paid time to volunteer at an approved organization of your choice</li>
<li>401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)</li>
<li>Legal and identify theft plan</li>
<li>Voluntary income protection benefits</li>
<li>Wellness program (subject to provider availability)</li>
<li>Employee Assistance Program</li>
</ul>
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you&rsquo;ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what&rsquo;s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.</div>

CRM Segmentation Analyst

EDGE INTEGRATED TECHNICAL SERVICES LLC

Job Description:We are looking for a Zoho CRM Developer / Analyst who can independently design, develop, and customize Zoho CRM modules to meet business requirements. The ideal candidate will have hands-on experience in building workflows, automation, reports, and integrations while ensuring smooth functionality across departments.You will work closely with management and internal teams to understand process needs, optimize CRM usage, and enhance data-driven decision-making.Key Responsibilities:<ul><li>Design and develop custom Zoho CRM modules, fields, layouts, and dashboards.</li><li>Create and manage workflows, automation, and blueprints to streamline business operations.</li><li>Customize CRM functions using Deluge scripting and ensure system efficiency.</li><li>Integrate Zoho CRM with other Zoho applications (Books, Projects, Creator, etc.) and third-party tools.</li><li>Analyze existing processes and recommend system improvements to enhance productivity.</li><li>Troubleshoot technical issues and implement timely solutions.</li><li>Ensure data integrity and accuracy across all CRM modules.</li><li>Prepare reports, performance metrics, and analytics as required by management.</li><li>Work independently on CRM development projects with minimal supervision.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience in Zoho CRM development.</li><li>Strong understanding of Deluge scripting, API integration, and Zoho ecosystem.</li><li>Proven experience in module creation and customization.</li><li>Ability to work independently and deliver results within deadlines.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation abilities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you create the CRM Modules on your own?</li><li>Can you work Independently at Backend?</li><li>Can you work as Zoho CRM Analyst?</li></ul>

Zoho CRM Developers

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