crm analyst

Charles River Associates

<div><p><b>About Charles River Associates</b></p>
<p>
Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.</p>
<p><b>
Department Overview</b></p>
<p>
The Marketing team comprises 12 professionals dedicated to the full spectrum of internal and external marketing and business development efforts to drive growth and success. The team's bespoke approach helps consultants connect with clients and build CRA's brand through thought leadership, organizing and hosting social and content events, robust digital marketing campaigns, competitive intelligence, and collateral development. Marketing staff are based in the Boston, New York, Toronto, and London offices.</p>
<p><b>
Role Overview</b></p>
<p>
The CRM Analyst will serve as the operational foundation for our content and marketing initiatives. This hands-on role will implement and optimize our new CRM and marketing automation platform, creating the data infrastructure that enables effective distribution and measurement of our marketing activities (i.e. events and thought leadership content). As a critical member of our marketing organization, the CRM Analyst will work across the team to ensure our content engine operates with precision and measurable impact.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
CRM System Implementation and Management</b></p>
<ul>
<li>Participate in the migration to our new CRM and marketing automation platform (Intapp Deal cloud and Dispatch), ensuring seamless data transition and system functionality</li>
<li>Build and maintain accurate client and prospect databases that support targeted content distribution strategies</li>
<li>Configure CRM workflows and processes that align with CRA's brand strategy and business development objectives</li>
<li>Ensure data integrity and implement quality control measures to maintain system effectiveness</li>
</ul>
<p><b>Content Campaign Enablement</b></p>
<ul>
<li>Develop and manage workflows for distributing thought leadership content to targeted client segments</li>
<li>Track basic engagement metrics to identify where market demand is being generated and through which clients</li>
<li>Create reporting frameworks that measure content campaign effectiveness and client interaction patterns</li>
<li>Support cross-functional teams with data insights that inform content strategy and client outreach</li>
</ul>
<p><b>Cross-Functional Collaboration</b></p>
<ul>
<li>Support the broader marketing team with data-driven insights for strategic decision making</li>
<li>Coordinate with other marketing functions to ensure CRM data supports activities (i.e. events, social media)</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>2-4 years of experience with CRM systems and marketing automation platforms</li>
<li>Strong technical skills in data management, system configuration, and workflow design</li>
<li>Experience with CRM migrations and system implementations</li>
<li>Proficiency in data analysis and basic reporting/analytics tools</li>
<li>Detail-oriented approach with strong organizational and project management skills</li>
<li>Collaborative mindset with ability to work effectively across functional teams</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Experience in professional services or B2B marketing environments</li>
<li>Familiarity with content marketing measurement and campaign tracking</li>
<li>Knowledge of marketing automation best practices</li>
<li>Understanding of sales and business development processes</li>
</ul>
<p><b>To Apply</b></p>
<p>
To be considered for this position, we require the following:</p>
<ul>
<li><b>Resume</b> &ndash; please include current contact information (personal email and telephone number)</li>
<li><b>Cover Letter (optional)</b> &ndash; please describe your interest in CRA and how this role matches your goals.</li>
</ul>
<p><b>Learning and Benefits</b></p>
<ul>
<li>CRA's robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training consists of technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.</li>
<li>We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.</li>
</ul>
<p><b>Work Location Flexibility</b></p>
<p>
CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team.</p>
<p><b>
Our Commitment to Equal Employment Opportunity</b></p>
<p>
Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.</p></div>

CRM Analyst

Aspire92

<p>We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.</p><p>Key Responsibilities &amp; Duties:</p><ul><li>Manage the company&rsquo;s CRM platform</li><li>Develop and manage dashboards and reports</li><li>Ensure all customer data is accurately recorded and kept up-to-date in the CRM system</li><li>Train other staff members on the use of the CRM system</li><li>Conduct regular audits of the CRM system to ensure data integrity</li><li>Analyze customer interactions and data within the CRM system to provide feedback and</li></ul><p>recommendations for improving customer service and sales strategies</p><ul><li>Identify and resolve CRM system issues</li><li>Optimize and customize existing assets including landing pages, emails, and forms</li><li>Build and maintain automation workflows, lists, and lead scoring models</li><li>Work with internal and external teams to maintain application integrations</li><li>Troubleshoot technical issues and ensure platform performance and reliability</li><li>Stay up to date with features, best practices, and industry trends</li></ul><p>Requirements &amp; Qualifications:</p><ul><li>2+ years of experience working with CRM</li><li>Experience building custom modules, email templates, and dashboards in CRM</li><li>Knowledge of workflows, lead nurturing, and marketing automation</li><li>Familiarity with APIs and integrating with external systems</li><li>Strong attention to detail and ability to manage multiple projects simultaneously</li><li>Background in digital marketing or user experience</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

Bravo cars 

<p>Data &amp; CRM Analyst</p><p>Remote | Starting Salary: $6 CAD/hour</p><p>Join one of Western Canada's leading Rogers retailers <b>Red Wireless</b>.</p><p><b>About Us:</b></p><p>Red Wireless is a trusted Rogers partner and one of Western Canada&rsquo;s exclusive retailers. With thousands of satisfied customers, we are growing rapidly and we&rsquo;re looking for someone who can help us turn data into action. If you're passionate about turning numbers into insights, and insights into strategy, this role is for you.</p><p>Position Summary:</p><p>We&rsquo;re seeking a Data &amp; CRM Analyst to take ownership of all key data sources including carrier commissions, customer lifecycle metrics, and CRM insights. You&rsquo;ll play a critical role in building reporting tools, streamlining data pipelines, and enabling our sales and marketing teams to make better decisions that drive profitability.</p><p><b>Key Responsibilities:</b></p><ul><li>Retrieve, synthesize, and present key data in a format that is clear, actionable, and aligned with business goals</li><li>Analyze customer lifecycles, retention trends, and lifetime value</li><li>Build and improve dashboards and reporting systems to support sales and operational performance</li><li>Identify and recommend improvements to existing KPI frameworks</li><li>Collaborate with the marketing and operations teams to guide CRM initiatives</li><li>Utilize tools such as Excel, Google Sheets, Google Data Studio, and Pipedrive CRM</li><li>Develop automated workflows and data integrations using Zapier</li><li>Present strategic recommendations to various stakeholders through written and verbal reports</li><li>Apply statistical analysis or machine learning methods (as needed) to improve business processes</li><li>Required Skills:</li><li>Expert-level Excel skills (pivot tables, formulas, data modeling, etc.)</li><li>Strong understanding of CRM systems and how they manage and integrate data</li><li>Experience with Google Data Studio or similar visualization tools</li><li>Ability to quickly learn and adopt new tools and technologies</li><li>Experience with Zapier or similar automation tools</li><li>Analytical mindset with strong attention to detail</li><li>Strong written and verbal communication skills</li><li>Ability to explain complex data to both technical and non-technical audiences</li><li>Nice to Have (but not required):</li><li>Basic understanding of SQL, Python, or machine learning models</li><li>Familiarity with telecom industry metrics and KPIs</li></ul><p><b>Compensation:</b></p><p>Starting at <b>$6 CAD/hour</b> with opportunities for growth based on performance</p><p>Interested?</p><p>Send your resume and a brief explanation of why you're a great fit. .</p><p>Job Type: Full-time</p><p>Pay: Rs185,000.00 - Rs195,000.00 per month</p><p>Work Location: Remote</p>

Data & CRM Analyst

Dannible & McKee, LLP

<div>Description:
<p>
Dannible &amp; McKee, LLP, a leading certified public accounting and consulting firm in Upstate New York, is seeking a part-time Marketing Data &amp; CRM Analyst to join our marketing team. This role will support marketing and sales alignment by ensuring accurate data, delivering actionable insights, streamlining reporting processes and assisting with business development initiatives. The ideal candidate is tech-savvy, data-driven and experienced in CRM and sales systems, particularly HubSpot.</p><p></p><p><br>
This part-time position may be based in person from any of our Upstate New York offices or fully remote for a qualified candidate outside the region.</p>
Requirements:<p></p><p><br>
Duties and Responsibilities:</p><ul><li>
Manage, maintain and continuously improve the marketing contact database, ensuring data accuracy, completeness and compliance.</li><li>
Monitor CRM and sales activity reports, analyzing trends and identifying opportunities for improved pipeline management and lead nurturing.</li><li>
Partner with marketing and sales teams to design and deliver actionable dashboards and reports measuring campaign performance, lead quality, ROI and business development initiatives.</li><li>
Develop core marketing analytics frameworks, including marketing attribution models, customer segmentation, marketing mix modeling and campaign measurement.</li><li>
Provide insights and recommendations to optimize targeting, segmentation and campaign effectiveness.</li><li>
Train and support users on HubSpot CRM and marketing automation best practices to maximize adoption, data quality and system efficiency.</li><li>
Support business development by analyzing lead sources, identifying high-potential prospects and providing insights to improve sales outreach.</li><li>
Communicate complex findings effectively to different audiences, both written and verbal.</li></ul><p>
Minimum Requirements:</p><ul><li>
Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or related field.</li><li>
Minimum 3 years of experience in marketing analytics or CRM/database management.</li><li>
Strong technical proficiency with CRM platforms and marketing automation tools; HubSpot experience preferred.</li><li>
Advanced Excel skills and analytical skills</li><li>
Detail-oriented, proactive and solution-focused.</li><li>
Excellent communication and collaboration skills to work across marketing, sales and IT teams.</li><li>
Ability to manage multiple priorities under tight deadlines and learn new tools quickly.</li></ul></div>

Marketing Data & CRM Analyst

Cleary University

<div><div><b>Institutional Research and CRM Analyst</b></div>
<div></div><div><i>JOB DESCRIPTION | SUMMARY:</i><br>
The Institutional Research &amp; CRM Analyst is an individual contributor who supports enrollment and institutional research at Cleary University. The role administers the university&rsquo;s CRM and marketing automation platforms, produces reports and dashboards, and prepares accurate datasets for required external/compliance reporting (e.g., IPEDS, STARR, NC-SARA, EADA, NAIA). The analyst improves data quality, documents processes, and trains users to ensure consistent adoption.<br>
<br>
<i>KEY RESPONSIBILITES:</i></div>
<ul><li>Administer the university&rsquo;s CRM and marketing automation platforms: user access, permissions, configurations, data quality controls, and release readiness.</li>
<li>Develop, implement, and maintain automated workflows, list/segment management, and data integrations across the enrollment funnel.</li>
<li>Create and manage forms in the web form platform, including fields, validation, and integrated workflows.</li>
<li>Troubleshoot issues, identify improvement opportunities, and implement enhancements to improve efficiency, data quality, and user experience.</li>
<li>Provide onboarding and ongoing training for staff on CRM functionality, processes, and best practices; maintain user guides.</li>
<li>Collect, clean, and analyze data to support institutional research and required external/compliance reporting (e.g., IPEDS, STARR, NC&#8209;SARA, EADA, NAIA).</li>
<li>Develop and maintain dashboards and reports that provide actionable insights to stakeholders.</li>
<li>Implement auditing processes and data standards to ensure accuracy, consistency, completeness, and efficiency in data collection and reporting, coordinate remediation with data owners.</li>
<li>Conduct market research and benchmarking with peer institutions to inform strategic decisions.</li>
<li>Promote data literacy and responsible data use across the university through documentation, office hours, and training.</li>
</ul>
<div><br>
<i>REQUIREMENTS:</i></div>
<ul><li>Bachelor&rsquo;s degree in business operations or related field, or equivalent experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Foundational knowledge of CRM platforms (administration, reporting, dashboards)</li>
<li>Understanding of APIs, and proficiency with a scripting or query language (e.g., SQL), plus basic workflow automation</li>
<li>Strong grasp of business operations and process flow</li>
<li>High attention to detail with the ability to prioritize and manage competing deadlines</li>
<li>Quick to learn and effectively use new business systems and applications</li>
<li>Cleary University is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. Cleary strongly believes that workforce diversity creates an environment in which its employees can thrive. Cleary understands and embraces the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. Cleary University is proud to be an equal opportunity employer.</li>
</ul>
<div><br>
Cleary encourages interested candidates to review the key responsibilities and qualifications and apply for any positions that match their skills and capabilities.</div></div>

Institutional Research and CRM Analyst

Mohegan Sun

<div><div>JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES</div><div></div><div>
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: <div>MOHEGAN INTERNAL CAREER SITE</div></div><div></div><div>
Position Summary:</div><div></div><div><div>
The CRM Business Analyst is responsible for delivering actionable marketing analytics that optimize customer retention, engagement, and promotional strategies within digital gaming. This role focuses on forecasting campaign performance, analyzing promotions, and building dashboards and reports that measure marketing ROI across online casino and sportsbook. The CRM Business Analyst leverages SQL, Tableau/Power BI, and database mining to uncover player insights, improve campaign effectiveness, and support strategic marketing decisions.</div></div><div></div><div>
Primary Duties and Responsibilities includes but not limited to:</div><div></div><div><ul><li>
Develops marketing forecasts and models to project campaign outcomes, player retention, and customer behavior</li><li>
Conducts post-campaign and promotional analysis to evaluate ROI, player lift, and long-term impact on engagement</li><li>
Mines customer and marketing databases to identify trends in acquisition, conversion, churn, and reactivation</li><li>
Leverages Tableau/Power BI dashboards to track marketing KPIs, campaign performance, and player lifecycle metrics</li><li>
Creates and optimizes SQL queries to extract, clean, and analyze campaign and player-level data</li><li>
Produces recurring and ad hoc reports to inform marketing strategy and budget allocation</li><li>
Partners with CRM, VIP, and Product teams to optimize promotional effectiveness across online casino and sportsbook</li><li>
Collaborates closely with the Business Intelligence (BI) team to optimize campaign performance, serving as a strategic bridge between BI and CRM to ensure marketing initiatives are aligned with data-driven insights and business objectives</li><li>
Supports test-and-learn initiatives, including A/B testing and control group design, to validate marketing performance</li><li>
Presents findings and recommendations in a clear, actionable manner to marketing leadership and stakeholders</li></ul></div><div></div><div>
Secondary Duties and Responsibilities:</div><div></div><div><ul><li>
Works closely with Mohegan Compliance to ensure online policies and procedures are in alinement</li><li>
Performs other duties, as assigned</li></ul></div><div></div><div>
Minimum Education and Qualifications:</div><div></div><div><ul><li>
BA/BS in Marketing Analytics, Mathematics, Statistics, Data Science, Economics, or related field</li><li>
1&ndash;3 years of experience in marketing analysis, CRM analytics, or campaign measurement</li><li>
Direct experience in online casino and/or online sportsbook is required</li><li>
Proficiency in SQL (Snowflake/Teradata/Microsoft Azure) and database management</li><li>
Strong experience with BI visualization tools (Tableau or Power BI)</li><li>
Solid knowledge of forecasting methods, promotional analysis, and marketing ROI measurement</li><li>
Strong analytical, organizational, and problem-solving skills</li><li>
Excellent communication skills with the ability to translate data into marketing recommendations</li><li>
Familiarity with statistical tools (R/Python) is a plus</li><li>
In lieu of a degree, five plus years of experience in marketing analysis, CRM analytics, or campaign measurement may be considered</li></ul></div><div></div><div>
Competencies: Incumbent will master the following competencies while in this position:</div><div></div><div><ul><li>
Marketing campaign forecasting and ROI analysis</li><li>
Database mining and SQL reporting for customer and promotional insights</li><li>
Dashboard development and marketing KPI automation</li><li>
Data storytelling tailored to marketing stakeholders</li><li>
Cross-functional collaboration with CRM, Marketing, and Product teams</li></ul></div><div></div><div>
Training Requirements:</div><div></div><div><ul><li>
Mohegan Corporate office and departmental policies and procedures</li><li>
Appropriate regulations that pertain to Mohegan Information Systems</li></ul></div><div></div><div>
Physical Demands and Work Environment:</div><div></div><div><ul><li>
Fast-paced office work environment</li><li>
Must be able to sit in front of a computer screen for extended periods of time</li><li>
Must be able to work various shifts and flexible hours with occasional travel required</li></ul></div><div></div><div>
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Digital reserves the right to make changes to the above job description whenever necessary.</div><div></div><div>
Work Shift:</div><div></div>
Regular<div></div><div><i>
Knock, knock. Hear that sound? That's opportunity!</i></div><div>
.</div><div><i>
Mohegan Sun practices Native American Preference in hiring. &quot;Native American&quot; means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.</i></div></div>

CRM Business Analyst

LS Power Development, LLC

<div>Overview:
<div><b>
About us:</b> OPTERRA is a national energy services organization that partners with public sector stakeholders to meet the unique goals of communities across the U.S. Our team customizes energy projects with top-tier technology to deliver lasting impact, enhancing fiscal savings and community engagement.</div><div><br>
</div><div>With over 50 years of experience, we ensure our customers' long-term success through tailored solutions that support their vision. By deeply engaging and understanding specific goals, we deliver on the mission our customers envision.</div><div><br>
</div><div>From 2016 - 2025, OPTERRA Energy Services was previously owned by global energy company ENGIE, doing business as ENGIE Services U.S. In June 2025, national energy giant LS Power acquired the former ENGIE Services U.S. team and OPTERRA returned to its legacy name in the market.</div><div></div><div><b><br>
Overview</b></div><div>
OPTERRA is seeking a detail-oriented and collaborative CRM Data Analyst to support our Commercial team. This role will focus on structuring and analyzing data to provide insights to the business, improve efficiency, and support CRM initiatives.</div><div></div><div><b><br>
Reports to</b></div><div>
CRM and Sales Analytics Manager</div><div></div><div><b><br>
Location / Department</b></div><div>
Oakland, CA / Sales Operations</div>
Responsibilities:
<div><b>
Key Responsibilities</b></div><ul><li>
Collaborate with the Commercial team to support business initiatives through data management and analysis.</li><li>
Structure reporting and surface insights into current and prospective customers.</li><li>
Source, clean, structure, and analyze data to support strategic decision-making.</li><li>
Create compelling data visualizations to communicate insights.</li><li>
Develop and maintain dashboards and reports using Salesforce and BI tools (e.g., Power BI).</li><li>
Partner with Salesforce admins and developers to enhance CRM functionality.</li><li>
Document data processes and standardize reporting procedures.</li><li>
Ensure data hygiene, integrity, and compliance across Salesforce and integrated systems.</li><li>
Maintain CRM data accuracy and support the Commercial team.</li></ul><div><b>
What You&rsquo;ll Bring</b></div><ul><li>
Experience with programs including but not limited to Salesforce, PowerBI and Microsoft Excel are strongly preferred.</li><li>
Strong analytical capabilities to identify key trends and insights through thoughtful reporting and analysis.</li><li>
Ability to create impactful data visualizations.</li><li>
Excellent communication, organizational, interpersonal, and writing skills.</li><li>
Passion for learning new tools and developing innovative solutions.</li></ul>
Qualifications:
<div><b>
Additional Details</b></div><ul><li>
This role is eligible for our hybrid work policy.</li><li>
Must be available to travel domestically up to 10% of the time and with the need for some overnight trips.</li><li>
Must be willing and able to comply with all OPTERRA ethics and safety policies.</li><li>
For this position, you must have evidence of right to work in the U.S. There is no employer sponsorship of U.S. residency or work authorization with this role.</li></ul><div><b>
Compensation</b></div><div><b>
Salary Range: </b>$99,000 - $151,800</div><div></div><div><br>
OPTERRA complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors.</div><div></div><div><br>
In addition to base pay, this position is eligible for a competitive bonus / incentive plan.</div><div></div><div><b><br>
Qualifications</b></div><div></div><div><br>
Bachelor's degree in analytics, mathematics, statistics, data science, business, engineering, or a related field and 1+ years of experience in analyzing and interpreting data, identifying trends, and providing insights.</div><div></div><div><b><br>
Why OPTERRA?</b></div><div>
OPTERRA is a national distributed energy services company that helps education, government, and other public sector customers become more energy efficient, save money, and improve energy resiliency. Our customers benefit from our wide spectrum of on-site renewable energy generation and storage, energy efficiency, electric vehicle charging, and integrated community engagement programs. Over the past 50 years, we have helped thousands of customers across the U.S. capture more than $3 billion in energy savings, while also improving the performance of their facilities in terms of reliability, safety, comfort, and resource use.</div></div>

CRM Data Analyst

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