crm analyst

Vitrin Clinic

About Vitrin ClinicVitrin Clinic is an international medical dental clinic known for providing exceptional services through advanced technologies and world-class standards. With branches across different countries, we are dedicated to delivering personalized patient experiences and continuous improvement through data-driven strategies.Position OverviewWe are seeking a Data Analyst (Zoho CRM) to join our Egypt branch. The ideal candidate will be responsible for analyzing, and optimizing data within our Zoho CRM system to enhance decision-making, improve sales and marketing performance, and ensure accurate business insights.Key Responsibilities<ul><li>Manage and maintain Zoho CRM data accuracy, structure, and integrity.</li><li>Analyze data trends to provide actionable insights for the sales, marketing, and operations teams.</li><li>Develop dashboards, reports, and performance metrics within Zoho Analytics / Zoho CRM.</li><li>Track lead sources, campaign performance, and customer conversion rates.</li><li>Identify data discrepancies and implement solutions for better data quality.</li><li>Support management in making data-driven decisions through regular reporting.</li><li>Ensure compliance with data privacy and confidentiality policies.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Data Science, Statistics, Computer Science, Business Administration, or a related field.</li><li>Minimum 2 years of experience as a Data Analyst or CRM Specialist (preferably Zoho CRM).</li><li>Strong knowledge of Zoho CRM, Zoho Analytics, and data visualization tools.</li><li>Proficiency in Excel, SQL, and data analysis methods.</li><li>Analytical mindset with excellent attention to detail.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work collaboratively with cross-functional teams.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Opportunity to work in an international, fast-growing organization.</li><li>Continuous professional development and Zoho training.</li><li>Friendly, multicultural work environment.</li></ul>How to ApplyIf you are an energetic communicator with a passion for helping people, feel their best, we&rsquo;d love to hear from you!Send your CV to: recruiting@vitrinclinic.comJob Type: Full-time

Data CRM Analyst

Al-Futtaim Automotive

Join to apply for the CRM Analyst Retail role at Al-Futtaim Automotive Job Requisition ID: 171992 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions-automotive, financial services, real estate, retail and healthcare-employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview Of The Role <ul> <li>The ECRM Executive will play a critical role in driving customer engagement through data-driven campaigns leveraging Email, Push, and WhatsApp channels. With strong analytical skills and a focus on customer lifecycle management, the role involves designing and optimizing omni-channel drip campaigns. Success in this role requires deep insights into customer personalization and the ability to deliver measurable business impact. The executive will work closely with cross-functional teams to align strategies with business goals and maintain CRM platform health. </li> </ul> What You Will Do <ul> <li>Plan, build, and execute CRM campaigns across Email, Push, WhatsApp, and other relevant channels.</li> <li>Manage end-to-end campaign execution including segmentation, targeting, personalization, and testing.</li> <li>Conduct pre- and post-campaign analysis to measure performance, derive insights, and optimize future campaigns.</li> <li>Design customer lifecycle journeys and set up automated drip campaigns across omni-channel touchpoints.</li> <li>Leverage data and analytics to identify opportunities for improving retention, engagement, and revenue.</li> <li>Collaborate with cross-functional teams (Brand marketing, Product, and IT) to align CRM strategies with business goals.</li> <li>Hands on experience in (HTML, Jinja, or similar scripting) for personalised/dynamic template creation.</li> <li>Monitor and maintain CRM platform health, ensuring data quality and integration with other systems.</li> <li>Stay updated with CRM best practices, tools, and industry trends to continuously enhance customer communication.</li> </ul> Technology and Tools <ul> <li>Hands on experience with CDP/CRM tools like Braze, Salesforce, Blueshift, Bloomreach, MoEngage.</li> </ul> Required Skills To Be Successful <ul> <li>Extensive CRM campaign management experience.</li> <li>Proficient in email and push notification technologies.</li> <li>Strong analytical and reporting skills.</li> <li>Proficiency in HTML and scripting languages.</li> </ul> What Qualifies You For The Role <ul> <li>Minimum 5 years of CRM experience in Retail/E-commerce.</li> <li>Proven expertise in managing campaigns across Email, Push Notification, and WhatsApp.</li> <li>Strong analytical mindset with experience in campaign performance analysis and reporting. </li><li>Solid understanding of customer segmentation, lifecycle marketing, and omni-channel strategies.</li> <li>Hands-on experience with marketing automation platforms and CDPs.</li> <li>Basic HTML and Jinja (or equivalent scripting) knowledge for campaign customization.</li> <li>Excellent problem-solving, communication, and stakeholder management skills.</li> <li>Ability to work independently and drive projects end-to-end.</li> </ul> We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<img src="https://www.jobg8.com/Tracking.aspx?%2fh34g3pSz%2f76Mdw8xJkKcPxkw6AH2MoSp" width="0" height="0" />

CRM Analyst Retail

Leuwint technologies

<ul><li>Minimum 7 to 8 years of experience in BA role.</li><li>Analyze submitted requirements and identify key business needs.</li><li>Collaborate with IT-PM and business teams to define scope and understand current vs. proposed processes.</li><li>Conduct meetings with stakeholders to gather detailed information for change requests.</li><li>Suggest process improvements and propose To-Be workflows or wireframes.</li><li>Prepare BRD/DOU/User Stories and coordinate reviews and approvals with IT and business teams.</li><li>Update documents as per feedback and approvals.</li><li>Support PM during SIT/SAT and assist business users during UAT.</li><li>Perform impact assessments for proposed changes when required.</li><li>Support teammates on other projects as needed.</li><li>Maintain and update daily task status.</li><li>Bachelor degree in Computer/IT related fields.</li><li>Should have prior experience in the IT domain</li></ul>Job Type: Full-time

CRM Business Analyst

CHANEL

<div>
 Reporting into the Client Engagement &amp; Digital Executive.
 
 
 
 Key Responsibilities:
 
 
 
 
 CRM &amp; Clienteling
 
 
 
 
 <ul>
 <li>
 Collaborate with the Client Engagement &amp; Digital Executive and three business units to implement innovative clienteling initiatives.
 </li>
 <li>
 Drive the operational execution of activations, including emailers, digital and print cards, and brochures.
 </li>
 <li>
 Champion the adoption of retail clienteling tools, liaising with HQ (Paris) for technical improvements and troubleshooting.
 </li>
 <li>
 Support the rollout of new clienteling tool features, ensuring seamless integration for all users.
 </li>
 <li>
 Deliver clear monthly KPIs, client listings, reports, and ROI calculations for the entire network.
 </li>
 <li>
 Respond efficiently to ad-hoc queries related to events and marketing activities, providing timely solutions.
 
 
 
 </li>
 </ul>
 
 Data Management
 
 
 
 
 <ul>
 <li>
 Play an active role in enhancing and enlarging the client database, focusing on data quality, accuracy, and the removal of duplicates.
 </li>
 <li>
 Design dashboards to track data capture and correction efforts.
 </li>
 <li>
 Reconcile and synthesize data from different sources to generate valuable client insights.
 
 
 
 </li>
 </ul>
 
 Client Insights
 
 
 
 
 <ul>
 <li>
 Contribute to in-depth analysis of client databases and profiles.
 </li>
 <li>
 Present findings visually to make data accessible and actionable for stakeholders.
 
 
 
 </li>
 </ul>
 
 Energizers:
 
 
 
 
 <ul>
 <li>
 You thrive on turning raw data into clear, actionable insights that shape business decisions.
 </li>
 <li>
 You are energized by collaboration, especially when working across diverse teams and cultures.
 </li>
 <li>
 You enjoy the challenge of streamlining processes and introducing new digital solutions that make a tangible difference.
 </li>
 <li>
 You find satisfaction in supporting colleagues, solving problems, and seeing your work directly impact client engagement.
 
 
 
 </li>
 </ul>
 
 Impact You Will Bring:
 
 
 
 
 <ul>
 <li>
 Accelerate the adoption of cutting-edge clienteling tools, enhancing the way teams connect with and understand clients.
 </li>
 <li>
 Improve the quality and usability of client data, enabling more personalized and effective marketing strategies.
 </li>
 <li>
 Deliver actionable insights that drive measurable improvements in client engagement and business performance.
 </li>
 <li>
 Foster a culture of innovation and continuous improvement within the team, setting new standards for efficiency and collaboration.
 </li>
 <li>
 Serve as a proactive, reliable partner, always ready to tackle challenges and contribute to shared success.
 
 
 
 </li>
 </ul>
 
 Profile &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree (business school or university) with experience in data marketing and CRM, and strong analytical skills.
 </li>
 <li>
 Highly skilled in Excel (advanced pivots, index, match, vlookup) and familiar with Power BI; adept at interpreting client behaviors.
 </li>
 <li>
 Exceptional communicator, able to understand and address the needs of both retail and office partners.
 </li>
 <li>
 Organized, interpersonal, proactive, and solution-oriented; ready to adapt and excel in a fast-paced setting.
 </li>
 <li>
 Fluent in English; Arabic and/or French is a plus.
 </li>
 <li>
 Internship based in Dubai, duration: 6 months.
 
 </li>
 </ul>
</div>

CRM Data Analyst intern

Etisalat

<div><div>CRM System Analyst.Customer and Partner Management - (2500028H)</div><div>
Description<div></div> 
Job Purpose
To provide on time technical application support and problem solving 24*7 to ensure healthy environment to the company&rsquo;s SIEBEL CRM system and uninterrupted smooth business operations.
Report To Position Name
Maintain and support SIEBEL CRM system 24*7 to ensure healthy system status. Solve log and report production problems in timely manner to ensure users and management updates with production problems. Handle and prioritize HP problems and to ensure solving them within their relevant service level agreements (SLAs). Manage all application administrative functions. Implement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production. Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations. Develop workarounds and propose long term Solutions for production problems where applicable to ensure minimum impact on the business for known system problems. Follow up with Application Development and vendors on open issues in the production applications to ensure timely fix implementations. Develop/implement health checks for production problems to ensure proper operation and on-time alerting. Escalate production environment global issues to direct managers. Responsibilities in IT Application service support Team job specific such as below: Maintaining and support Etisalat SIEBEL CRM Application along with KPIs report, health checks and automation jobs. Maintaining and support Oracle BI Publisher system. Investigation in all fraud and revenue assurance escalated cases regarding the supported applications<div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
-University degree in Engineering, Computer Science or Information Technology, 3+ years of Experience. -Excellent command of English language (Reading, Writing &amp; Oral). - Excellent Telecommunication knowledge. -Good interpersonal skills (Negotiation, communications, etc.). -Excellent Siebel CRM Knowledge. 

QUALIFICATIONS_DESIRABLE
Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) -Experience with large size projects implementation. 
EXPERIENCE_ESSENTIAL
Minimum 3 years of experience in Applications Support or applications Development. 
EXPERIENCE_DESIRABLE
ITIL Awareness. Presentation skills training. 

CERTIFICATIONS_ESSENTIAL
N/A<div> 
</div></div><div>
Job: Analyst</div><div>
Organization: Etisalat-Misr</div><div>
 Non-Management</div><div>
Job Posting: 01/Oct/2025, 3:14:34 AM</div></div>

CRM System Analyst.Customer and Partner Management

EDGE INTEGRATED TECHNICAL SERVICES LLC

Job Description:We are looking for a Zoho CRM Developer / Analyst who can independently design, develop, and customize Zoho CRM modules to meet business requirements. The ideal candidate will have hands-on experience in building workflows, automation, reports, and integrations while ensuring smooth functionality across departments.You will work closely with management and internal teams to understand process needs, optimize CRM usage, and enhance data-driven decision-making.Key Responsibilities:<ul><li>Design and develop custom Zoho CRM modules, fields, layouts, and dashboards.</li><li>Create and manage workflows, automation, and blueprints to streamline business operations.</li><li>Customize CRM functions using Deluge scripting and ensure system efficiency.</li><li>Integrate Zoho CRM with other Zoho applications (Books, Projects, Creator, etc.) and third-party tools.</li><li>Analyze existing processes and recommend system improvements to enhance productivity.</li><li>Troubleshoot technical issues and implement timely solutions.</li><li>Ensure data integrity and accuracy across all CRM modules.</li><li>Prepare reports, performance metrics, and analytics as required by management.</li><li>Work independently on CRM development projects with minimal supervision.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience in Zoho CRM development.</li><li>Strong understanding of Deluge scripting, API integration, and Zoho ecosystem.</li><li>Proven experience in module creation and customization.</li><li>Ability to work independently and deliver results within deadlines.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation abilities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you create the CRM Modules on your own?</li><li>Can you work Independently at Backend?</li><li>Can you work as Zoho CRM Analyst?</li></ul>

Zoho CRM Developers

Al Khayyat Investments (AKI)

<div>
 
 
 Job Purpose:
 
 
 
 We are seeking a highly analytical and detail-oriented Data Analyst to support the CRM &amp; Loyalty function by transforming complex data into actionable insights. The ideal candidate will be responsible for building data models, designing dashboards, and delivering performance reports to optimize the loyalty program&rsquo;s impact across all channels. This role requires strong technical proficiency in Power BI, SQL, and Databricks, along with the ability to communicate data-driven recommendations effectively.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and monitor loyalty KPIs such as enrollment trends, customer retention, basket size, and lifetime value.
 </li>
 <li>
 Build predictive models and performance forecasts to support strategic decision-making.
 </li>
 <li>
 Conduct customer segmentation, churn prediction, and cohort analyses.
 </li>
 <li>
 Identify underperforming segments or campaigns and recommend improvement actions.
 </li>
 <li>
 Structure and manage scalable data models to support loyalty performance tracking.
 </li>
 <li>
 Design dynamic dashboards using Power BI, SQL, and Databricks for real-time insights.
 </li>
 <li>
 Ensure data quality, normalization, and integrity across CRM and loyalty datasets.
 </li>
 <li>
 Collaborate with cross-functional teams (IT, marketing, retail, e-commerce) to align on unified performance reporting.
 </li>
 <li>
 Evaluate CRM and loyalty campaigns, providing ROI reports and behavior analyses.
 </li>
 <li>
 Document data logic, definitions, and governance for reporting transparency.
 </li>
 <li>
 Monitor compliance with data privacy and consent management standards.
 </li>
 </ul>
 
 
 
 
 
 Experience, Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Analytics, Statistics, Engineering, or related field.
 </li>
 <li>
 2&ndash;4 years of experience in CRM, loyalty analytics, or performance reporting.
 </li>
 <li>
 Strong expertise in Power BI, SQL, and Databricks with large datasets.
 </li>
 <li>
 Solid understanding of loyalty program logic, customer segmentation, and ROI measurement.
 </li>
 <li>
 Excellent analytical, problem-solving, and data storytelling skills.
 </li>
 <li>
 Strong communication and collaboration abilities.
 </li>
 <li>
 Experience in retail, pharmacy, or e-commerce analytics is an advantage.
 </li>
 <li>
 Knowledge of Spark SQL, Python, or advanced statistical modeling is a plus.
 </li>
 <li>
 Familiarity with CDP platforms, CRM tools, and data governance frameworks preferred.
 </li>
 </ul>
 
 
</div>

Data Analyst - CRM & Loyalty ( BinSina )

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