crm analyst

Aspire92

<p>We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.</p><p>Key Responsibilities &amp; Duties:</p><ul><li>Manage the company&rsquo;s CRM platform</li><li>Develop and manage dashboards and reports</li><li>Ensure all customer data is accurately recorded and kept up-to-date in the CRM system</li><li>Train other staff members on the use of the CRM system</li><li>Conduct regular audits of the CRM system to ensure data integrity</li><li>Analyze customer interactions and data within the CRM system to provide feedback and</li></ul><p>recommendations for improving customer service and sales strategies</p><ul><li>Identify and resolve CRM system issues</li><li>Optimize and customize existing assets including landing pages, emails, and forms</li><li>Build and maintain automation workflows, lists, and lead scoring models</li><li>Work with internal and external teams to maintain application integrations</li><li>Troubleshoot technical issues and ensure platform performance and reliability</li><li>Stay up to date with features, best practices, and industry trends</li></ul><p>Requirements &amp; Qualifications:</p><ul><li>2+ years of experience working with CRM</li><li>Experience building custom modules, email templates, and dashboards in CRM</li><li>Knowledge of workflows, lead nurturing, and marketing automation</li><li>Familiarity with APIs and integrating with external systems</li><li>Strong attention to detail and ability to manage multiple projects simultaneously</li><li>Background in digital marketing or user experience</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

CRM Analyst

Perpex Insights LLP

<p>Job Title: CRM data analyst</p><p>Location: Calicut</p><p>Experience: 1 to 2 year experience in CRM tool.</p><p>Salary: - Up to 15K</p><p>Job Summary:</p><p>We are seeking an experienced CRM Data Analyst to join our team. The successful candidate will be responsible for analyzing and interpreting complex customer data to inform business decisions, improve customer engagement, and drive revenue growth. The ideal candidate will have a strong background in CRM data analysis, data visualization, and statistical modeling.</p><p>Key Responsibilities:</p><p>1. Data Analysis: Analyze large datasets to identify trends, patterns, and insights that inform business decisions.<br/>2. CRM Data Management: Manage and maintain CRM data integrity, ensuring accuracy and completeness.<br/>3. Data Visualization: Create reports, dashboards, and visualizations to communicate complex data insights to stakeholders.<br/>4. Statistical Modeling: Develop and apply statistical models to predict customer behavior and identify opportunities for growth.<br/>5. Collaboration: Work closely with cross-functional teams, including marketing, sales, and customer service, to drive business outcomes.<br/>6. Data Quality: Identify and resolve data quality issues, ensuring data accuracy and consistency.<br/>7. insight Generation: Provide actionable insights and recommendations to stakeholders to inform business decisions.</p><p>Requirements:</p><p>1. Experience: 2-5 years of experience as a CRM Data Analyst or similar role.<br/>2. Technical Skills:<br/>- Proficiency in CRM systems (e.g., Salesforce, HubSpot).<br/>- Experience with data analysis tools (e.g., Excel, SQL, Tableau).<br/>- Strong understanding of statistical modeling and data visualization techniques.<br/>3. Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data sets.<br/>4. Communication Skills: Excellent communication and presentation skills, with the ability to communicate complex data insights to non-technical stakeholders.<br/>5. Collaboration: Ability to work collaboratively with cross-functional teams.</p><p>Nice to Have:</p><p>1. Certifications: Certification in CRM systems or data analysis (e.g., Salesforce Certified Administrator).<br/>2. Programming Skills: Experience with programming languages (e.g., Python, R).<br/>3. Data Science: Experience with data science tools and techniques (e.g., machine learning, predictive analytics).</p><p>What We Offer:</p><p>1. Competitive Salary: Competitive salary package.<br/>2. Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.<br/>3. Growth Opportunities: Opportunities for professional growth and development.<br/>4. Collaborative Environment: Collaborative and dynamic work environment</p><p>Job Type: Full-time</p><p>Pay: &#8377;12,000.00 - &#8377;15,000.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

CRM Data Analyst

Etisalat

<div><div><b>CRM System Analyst.Customer and Partner Management</b> <b>-</b> <b>(</b><b>2500028F</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To provide on time technical application support and problem solving 24*7 to ensure healthy environment to the company&rsquo;s SIEBEL CRM system and uninterrupted smooth business operations.</p><p><b>
Report To Position Name</b></p><p>
Maintain and support SIEBEL CRM system 24*7 to ensure healthy system status. Solve log and report production problems in timely manner to ensure users and management updates with production problems. Handle and prioritize HP problems and to ensure solving them within their relevant service level agreements (SLAs). Manage all application administrative functions. Implement system updates as per the change management process to ensure proper implementation for fixed and new deployment are timely and accurately deployed to production. Postproduction testing and successful implementation of the applied changes to ensure healthy change implementations. Develop workarounds and propose long term Solutions for production problems where applicable to ensure minimum impact on the business for known system problems. Follow up with Application Development and vendors on open issues in the production applications to ensure timely fix implementations. Develop/implement health checks for production problems to ensure proper operation and on-time alerting. Escalate production environment global issues to direct managers. Responsibilities in IT Application service support Team job specific such as below: Maintaining and support Etisalat SIEBEL CRM Application along with KPIs report, health checks and automation jobs. Maintaining and support Oracle BI Publisher system. Investigation in all fraud and revenue assurance escalated cases regarding the supported applications</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
-University degree in Engineering, Computer Science or Information Technology, 3+ years of Experience. -Excellent command of English language (Reading, Writing &amp; Oral). - Excellent Telecommunication knowledge. -Good interpersonal skills (Negotiation, communications, etc.). -Excellent Siebel CRM Knowledge.<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) -Experience with large size projects implementation.</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
Minimum 3 years of experience in Applications Support or applications Development.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
ITIL Awareness. Presentation skills training.<br>
</p><p><b>
CERTIFICATIONS_ESSENTIAL</b></p><p>
N/A</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 03/Sep/2025, 5:31:05 AM</div></div>

CRM System Analyst.Customer and Partner Management

Industrial Scientific

<div>Associate CRM Business Analyst
<p><b>
Position Overview:</b><br>
We are seeking an <b>Associate CRM Business Analyst</b> who will be responsible for supporting, configuring, and improving our Salesforce environment while also gathering requirements, documenting processes, and collaborating with business stakeholders. This role is ideal for someone with strong Salesforce administration experience who also wants to grow into business analysis, bridging the gap between users and technical teams. The role will be worked on an afternoon shift that runs through 6:00 p.m. Eastern Time (EST/EDT).</p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<p>
Manage users, roles, profiles, permission sets, and sharing rules.</p>
<p>
Maintain data quality through regular audits, duplicate management, and sandbox refreshes.</p>
<p>
Configure custom objects, fields, page layouts, record types, flows, validation rules, and approval processes.</p>
<p>
Create and maintain reports, dashboards, and list views for business stakeholders.</p>
<p>
Provide Tier-2 support during the afternoon shift, troubleshooting user issues and logging bugs.</p>
<p>
Collaborate with business stakeholders to gather requirements, define needs, and translate them into Salesforce solutions.</p>
<p>
Assist in documenting business processes, system enhancements, and functional requirements.</p>
<p>
Support UAT (User Acceptance Testing), test scripts, and deployment of new features.</p>
<p>
Partner with senior Salesforce professionals to ensure alignment with best practices and business priorities.</p>
<p>
Contribute to light technical tasks (e.g., SOQL queries, small Apex/Flow adjustments) when needed.</p>
<p><b>
Qualifications Required:</b></p>
<p>
Bachelor&rsquo;s degree in Business Administration, Information Systems, or related field (or equivalent experience).</p>
<p><b>
1&ndash;3 years of hands-on Salesforce administration experience.</b></p>
<p>
Strong understanding of flows, validation rules, reports, dashboards, and other core admin tools.</p>
<p>
Experience gathering requirements and documenting processes in a business or IT environment.</p>
<p>
Strong problem-solving skills and the ability to communicate clearly with both technical and non-technical stakeholders.</p>
<p>
Exposure to Agile methodologies and comfort working in cross-functional teams.</p>
<p><b>
Preferred Qualifications:</b></p>
<p><b>
Salesforce Administrator certification strongly preferred but not required.</b></p>
<p>
Exposure to Salesforce business processes such as Sales Cloud, Service Cloud, CPQ, or Marketing Cloud.</p>
<p>
Familiarity with integration concepts and data migration tools (Data Loader, Workbench, etc.).</p>
<p>
Knowledge of Jira, Azure DevOps, or similar project tracking tools.</p>
<p>
Interest in developing BA skills such as requirements elicitation, process mapping, and stakeholder management.</p>
<p><b>
Why Join Us?</b></p>
<p>
Opportunity to grow as both a Salesforce Administrator and a Business Analyst.</p>
<p>
Collaborative team environment with experienced Salesforce professionals.</p>
<p>
Competitive compensation, comprehensive benefits, and a training/certification budget.</p>
<p>
Hands-on involvement in both platform administration and business process improvement.</p><p><b>
Fortive Corporation Overview</b></p><p>
Fortive&rsquo;s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.</p><p>
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We&rsquo;re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.</p><p>
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.</p><p>
At Fortive, we believe in you. We believe in your potential&mdash;your ability to learn, grow, and make a difference.</p><p>
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.</p><p>
At Fortive, we believe in growth. We&rsquo;re honest about what&rsquo;s working and what isn&rsquo;t, and we never stop improving and innovating.</p><p>
Fortive: For you, for us, for growth.</p><p><b>
About Industrial Scientific</b></p><p>
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
</p><p>We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
</p><p></p><p><b>Pay Range</b><br>
The salary range for this position (in local currency) is 65,100.00 - 120,900.00</p>
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
<p>We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
</p>The salary range for this position (in local currency) is 65,100.00 - 120,900.00</div>

Associate CRM Business Analyst

TransUnion

<div><p>TransUnion's Job Applicant Privacy Notice
</p><p></p><p><b>What We'll Bring:
</b></p>Looking for Sr. Analyst with 6 to 8 years of Experience in Sales CRM and Sales Forecast.
<p></p><p><b>What You'll Bring:
</b></p><ul><li>Leverage CRM and financial data to develop and execute sales forecasting and strategy performance reporting
</li><li>Prepare weekly bookings forecast files in support of forecast review meetings
</li><li>Investigate, report on, and influence the correction of data inaccuracies in CRM opportunities.
</li><li>Maintain forecast input sheets for sales leaders leveraging Salesforce Object Query Language (SOQL)
</li><li>Analyze and interpret sales data to advise sales leadership on trends across industries, solutions, and teams
</li><li>Effectively and accurately communicate sales data analysis and strategic implications within the context of a broader business setting
</li><li>Report KPI performance in executive presentations and town hall updates
</li><li>Build PowerBI dashboards that automate sales data reporting and insights for Diversified Markets leaders and sellers
</li><li>Complete ad-hoc analysis of sales data and prepare reports for internal and external distribution
</li><li>Help to cultivate an environment that promotes excellence, innovation, and a collegial spirit
</li><li>Perform multiple tasks simultaneously and deal with changing requirements and deadlines
</li></ul><p></p><p><b>Impact You'll Make:
</b></p><ul><li>Leverage CRM and financial data to develop and execute sales forecasting and strategy performance reporting
</li><li>Prepare weekly bookings forecast files in support of forecast review meetings
</li><li>Investigate, report on, and influence the correction of data inaccuracies in CRM opportunities.
</li><li>Maintain forecast input sheets for sales leaders leveraging Salesforce Object Query Language (SOQL)
</li><li>Analyze and interpret sales data to advise sales leadership on trends across industries, solutions, and teams
</li><li>Effectively and accurately communicate sales data analysis and strategic implications within the context of a broader business setting
</li><li>Report KPI performance in executive presentations and town hall updates
</li><li>Build PowerBI dashboards that automate sales data reporting and insights for Diversified Markets leaders and sellers
</li><li>Complete ad-hoc analysis of sales data and prepare reports for internal and external distribution
</li><li>Help to cultivate an environment that promotes excellence, innovation, and a collegial spirit
</li><li>Perform multiple tasks simultaneously and deal with changing requirements and deadlines
</li></ul><p></p>This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
<p></p><p>TransUnion Job Title
</p><p></p>Sr Analyst, Financial Planning &amp; Analysis</div>

Sales Reporting and Forecasting (Salesforce), Senior Analyst

Chiesi Farmaceutici S.p.A.

<p></p><div><div><div><div><div><b>Date: </b>Sep 4, 2025
</div></div></div></div><div><div><div><div><b>Department: </b>Operations &amp; Commercial Excellence
</div></div></div></div><div><div><div><div><b>Job Type: </b>Direct Employee
</div></div></div></div><div><div><div><div><b>Business Area: </b>Mktg, Market Access, Bus. Excellence &amp; Med. Affair
</div></div></div></div><div><div><div><div><b>Contract Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Location:
</b>Cary, NC, US
</div></div></div></div><div><div><div><div><div><b><i>About us</i></b></div>
<div>
Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with 90 years&rsquo; experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people&rsquo;s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: <b>AIR</b> (products and services that promote respiration, from new-born to adult populations), <b>RARE</b> (treatment for patients with rare and ultra-rare diseases) and <b>CAR</b>E (products and services that support special care and consumer-facing self-care).<br>
We are proud to be the largest global pharmaceutical group to be awarded <b>B Corp Certification</b>, a recognition of <b>high social and environmental standards.</b> We are a <b>reliable</b> company that adopts and promotes <b>transparent ethical behavior</b> at all levels.<br>
We are committed to <b>embrace diversity, inclusion and equal opportunities.</b> In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities.</div><br>
<div></div>
<div><b><i>
Chiesi USA</i></b></div>
<div>
Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp&trade; and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work.<br>
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.</div><br>
<div></div>
<div><b><i>
Who we are looking for</i></b></div><div><div><div><div><b>
Purpose</b></div>
</div><div><div>
We are seeking a strategic and detail-oriented Business Systems Analyst with specialized experience in Veeva Vault CRM and its associated products, including (but not limited to) Veeva Link, Align, Engage, and Medical Insights. This role will be pivotal in optimizing our commercial and medical operations by designing, implementing, and maintaining Veeva-based solutions that support field force effectiveness, compliant HCP engagement, and actionable insights.</div></div></div><div><div><div><b>
Main Responsibilities</b></div>
</div><div><ul><li><b>Veeva CRM Strategy &amp; Implementation</b><br>
<ul><li>Lead the configuration, deployment, and enhancement of Veeva Vault CRM to support commercial and medical teams.</li>
<li>Collaborate with stakeholders to define business requirements and translate them into scalable Veeva solutions.</li>
<li>Manage integrations between Veeva CRM and other platforms (e.g., ERP, data warehouses, marketing automation tools).</li>
</ul></li><li><b>Product-Specific Expertise</b><br>
<ul><li>Veeva Align: Support territory alignment, roster management, and field force planning.</li>
<li>Veeva Engage: Enable compliant remote interactions with HCPs; optimize user experience and adoption.</li>
<li>Veeva Link: Leverage real-time KOL insights to support medical and commercial strategies.</li>
<li>Veeva Medical Insights: Capture, manage, and analyze scientific insights from field medical teams to inform strategy and decision-making.</li>
<li>Veeva Vault: Ensure proper document management, compliance, and collaboration across teams.</li>
</ul></li><li><b>System Maintenance &amp; Optimization</b><br>
<ul><li>Monitor system performance, troubleshoot issues, and implement enhancements to improve usability and data integrity.</li>
<li>Manage user roles, permissions, and profiles to ensure secure and compliant access.</li>
<li>Conduct regular audits and data quality checks across Veeva modules.</li>
</ul></li><li><b>Stakeholder Collaboration</b><br>
<ul><li>Partner with Sales, Marketing, Medical Affairs, and IT to ensure Veeva solutions meet evolving business needs.</li>
<li>Provide training, documentation, and support to end-users across Veeva products.</li>
<li>Facilitate change management and communication around system updates and releases.</li>
</ul></li><li><b>Reporting &amp; Analytics</b><br>
<ul><li>Develop dashboards and reports within Veeva or integrated BI tools to provide insights into CRM usage, HCP engagement, and field force performance.</li>
<li>Ensure data accuracy and alignment with KPIs and compliance standards.</li>
</ul></li><li><b>Project Management</b><br>
<ul><li>Lead or support Veeva-related projects from requirements gathering through implementation and post-launch support.</li>
<li>Coordinate with Veeva Managed Services and external consultants as needed.</li>
</ul></li></ul></div></div><div><div><div><b>Experience Required</b></div>
</div><div><ul><li><b>Required:</b><br>
<ul><li>3+ years of experience as a Business Analyst or Systems Analyst with hands-on experience in Veeva Vault CRM.</li>
<li>Strong understanding of Veeva architecture, data models, and integration capabilities.</li>
<li>Experience with Veeva Align, Engage, Link, and Medical Insights modules.</li>
<li>Excellent communication, documentation, and stakeholder management skills.</li>
</ul></li><li><b>Preferred:</b><br>
<ul><li>Experience in the pharmaceutical, biotech, or life sciences industry.</li>
<li>Familiarity with CRM analytics, field force effectiveness, and HCP engagement strategies.</li>
<li>Veeva certifications or training in Vault CRM, Align, Engage, or Medical Insights.</li>
</ul></li></ul></div></div><div><div><div><b>Education</b></div>
</div><div><div>
Bachelor&rsquo;s degree in Business, Life Sciences, Information Systems, or related field.</div></div></div></div><div><br>
</div>
<div><b><i>What we offer</i></b></div>
<div></div>
<div>No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.</div>
<div></div>
<div>We provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive.</div>
<div>
Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one&rsquo;s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.</div></div></div></div></div></div><p></p>

Business Systems Analyst

Casepoint

<div><div>Surat, Gujarat
<div>Work Type: Full Time</div></div><div><br>
</div><div><div><p><b>About:</b></p><p>
Casepoint is the trusted data discovery platform for large corporations and government agencies. Our mission is to transform data into actionable intelligence and responsive insights. Leveraging the power of AI and advanced analytics, our end-to-end eDiscovery platform empowers teams to seamlessly collect, preserve, and discover vast amounts of data from diverse sources.</p><p><b>
Vacant positions: 1</b></p><p>
Job Description:</p><p>
We are seeking a detail-oriented and data-driven Data Analyst to manage executive and board-level reporting, ensure data hygiene across our CRM and ERP systems, and support our business review cycle. The ideal candidate will work across functions (Marketing, Sales, Customer Service, and Professional Services) and leverage tools such as NetSuite (SuiteProjects), Salesforce, and Zendesk to deliver strategic insights and streamline operations</p><p><b>
Key Responsibilities:</b></p><p><b>
Monthly Business Review &amp; Reporting</b></p><ul><li>Assist in preparing monthly executive reports, board-level presentations, and business cycle summaries</li><li>Compile insights across Marketing, Sales, and Customer Service departments</li><li>Support ad hoc analysis related to forecast, margin, and project status changes</li></ul><p><b>
System Reporting &amp; Maintenance</b></p><ul><li>Create and optimize reports using ERP applications (like NetSuite and SuiteProjects Pro).</li><li>Build and maintain dashboards on CRM platforms (Salesforce.com, ZenDesk)</li><li>Conduct audits among sales forecast deals, closed deals, and corresponding project records in ERP applications.</li><li>Support key metrics reporting for Top Accounts outside of monthly business review process.</li></ul><p><b>
Data Hygiene &amp; Quality</b></p><p>
Identify and correct missing or inaccurate data entries, including: Timesheets,Project fields, budget, billing rules ,Forecasted hours, milestones, and statuses, Customer satisfaction and survey tracking (NPS, CSAT)</p><p><b>
Documentation &amp; Training Support</b></p><p>
Compile and maintain user guides for CRM, time tracking, and project management tools Help document the monthly reporting cadence and best practices for cross-functional teams</p><p><b>
Key Job Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business, Economics, Analytics, or related field</li><li>2+ years of experience in Business Operations, Business Analytics, or FP&amp;A roles</li><li>Hands-on experience with ERP application (NetSuite or Suite Projects Pro preferred)</li><li>Advanced reporting knowledge, CRM Admin a plus.</li><li>Knowledge of relationship NPS/CSAT measurement processes</li><li>Advanced Excel/Google Sheets skills and experience with data visualization tools (e.g. Tableau, Power BI) a plus</li><li>Strong understanding of project accounting, forecasting, and billing structures</li><li>Experience with cross-functional reporting from marketing to customer service</li><li>Strong analytical mindset with a process improvement focus</li><li>Excellent communication skills and ability to collaborate with global teams</li><li>Familiarity with SaaS metrics, customer success KPIs, and professional services operations is a bonus</li></ul></div></div></div><p></p>

Data Analyst

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