crm business analyst

<div></div><div><div><div><div><ul><div>1 Opening</div>
 <div>San Jose</div></ul></div><div> 
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader">Role description</h3>
<div>Business Analyst (BA) CRM B2B - Salesforce Sales &amp; Service Cloud
Associate III - Business Analysis 


Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you&rsquo;ll create a boundless impact that transforms your career&mdash;and the lives of people across the world.

Visit us at UST.com. 


You Are:

We are looking for a Business Analyst for our CRM B2B project to directly support the TPO in implementing B2B sales and customer service processes within the Salesforce ecosystem (Sales Cloud and Service Cloud). 


The opportunity:
<ul><li> Gathering and documenting AS-IS/TO-BE processes.
</li></ul><ul><li> Translating requirements into epics, user stories, and acceptance criteria.
</li></ul><ul><li> Managing and maintaining the backlog in Jira.
</li></ul><ul><li> Defining business rules and required fields.
</li></ul><ul><li> Coordinating with cross-functional departments (Sales, Finance, Legal/AML, Security, Architecture, Integrations).
</li></ul><ul><li> Designing and coordinating test cases. User Account Control (UAT).
</li></ul><ul><li> Documentation of reporting requirements and KPIs. Functional support during go-live and hypercare.</li></ul> 


This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. 


What you need:
<ul><li> 4 to 6 years of experience as a Business Analyst.
</li></ul><ul><li> Experience in CRM projects (ideally Salesforce Sales and/or Service Cloud).
</li></ul><ul><li> Experience with sales and customer service processes.
</li></ul><ul><li> Experience in B2B processes (pipeline, approvals, documentation).
</li></ul><ul><li> Proficiency in writing user stories and acceptance criteria.
</li></ul><ul><li> Experience executing or coordinating UAT. Proficiency in Jira and documentation tools.
</li></ul><ul><li> Desirable Salesforce Business Analyst Certification.
</li></ul><ul><li> Functional knowledge of Salesforce configuration.
</li></ul><ul><li> Experience in multi-country environments.
</li></ul><ul><li> Experience with regulated processes.</li></ul> 


Benefits

Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminaci&oacute;n y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminaci&oacute;n y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los m&eacute;ritos y las necesidades del negocio. Estamos comprometidos a seguir pr&aacute;cticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religi&oacute;n, discapacidad, g&eacute;nero, origen nacional, orientaci&oacute;n sexual, identidad de g&eacute;nero, expresi&oacute;n de g&eacute;nero, edad, informaci&oacute;n gen&eacute;tica, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance. 

<div>
#UST 
#LI-YH1</div></div>
<h3 class="jobSectionHeader">Skills</h3>
<div>business analysis,salesforce,sales cloud,user stories,acceptance criteria</div></div></div></div>
 <div><h3 class="jobSectionHeader">About UST</h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Business Analyst (BA) CRM B2B - Salesforce Sales & Service Cloud

University of Maryland Global Campus

<div><div><div>Job Ref:</div>
<div>10025027</div>
<div>Location:</div>
<div>Adelphi, MD</div>
<div>Category:</div>
<div>IT and Project Management</div>
<div>Type:</div>
<div>Full time</div>
</div>
<div><div>Senior Salesforce Business Analyst
CRM - Salesforce Solutions IIUS Exempt RegularFull timeStateside Exempt 3.2<div>
Senior Salesforce Business Analyst
CRM - Salesforce Solutions II
Full-time, Exempt Regular, Pay Grade 3.2
Location: Hybrid
Summary:
The Senior Salesforce Business Analyst will play a critical role in leading the analysis, definition and documentation of customer requirements to translate them into detailed, tangible and measurable user stories and acceptance criteria. A Salesforce enthusiast who is keen about driving change and advocating for their customers to drive value leveraging the Salesforce platform. This role will partner with the Solutions team to translate business requirements into architectural specs that map to our Product roadmap focused on delivering value to our customers against their Strategic priorities. We are looking for a trusted advisor for all things Salesforce. They are a vital bridge between business and technology.
Duties and Responsibilities:<ul><li>
The ideal candidate is a change agent with consulting experience who will collaborate with key stakeholders at our university customers and our Platform teams to understand business processes and help document requirements, enhancements, capabilities, process automation and customer's insights that are aligned with the strategic priorities</li><li>
Leads discovery workshops with key stakeholders to understand business objectives, problem statement and targeted goals and outcomes, current use of the platform, and any other customer centric data and processes</li><li>
Design business processes by analyzing stakeholder requirements; constructing business process models, workflow charts and diagrams; evaluating system capabilities; writing specifications/user stories</li><li>
Demonstrates Salesforce and extended AppExchange apps that can fit our needs</li><li>
Drives communications with all key stakeholders for operational enhancements, defects and project deliverables, including facilitating business review demos and capturing feedback for the product backlog</li><li>
Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange</li><li>
Map Salesforce capabilities, features and best practices against business and technical requirements</li><li>
Provide business and engineering expertise throughout each phase of the project, from planning to closeout identifying project milestones, phases, and elements, leading project teams</li><li>
Will be responsible for assessing overall business needs and providing solutions as well as documenting and defining business requirements</li></ul>
Skills:<ul><li>
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs</li><li>
Deep understanding of general CRM architecture as well as Salesforce process defaults and data structures</li><li>
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards</li><li>
Excellent analytical, technology, communication, decision making and problem-solving skills</li><li>
Excellent written and verbal communication skills</li><li>
Excellent project management skills and a positive attitude</li><li>
Strong understanding of Salesforce best practices and functionality</li><li>
Self-motivated and able to work both with the team and independently while remote</li><li>
Strong data management abilities</li><li>
Strong relationship management skills</li><li>
Strong understanding of and detailed experience with the Salesforce architecture</li><li>
Knowledge of Software Development Life Cycle (SDLC) methodologies.</li><li>
Knowledge of JIRA, Azure DevOps or similar project management tool</li><li>
Knowledge of Agile methodology, working in 3-week sprints, daily scrums, etc.</li></ul>
Education &amp; Experience Requirements:
Experience:<ul><li>
7+ years of experience of leading discovery workshops, soliciting and documenting business requirements</li><li>
5+ years of experience as a Salesforce Business Analyst or System Administrator</li><li>
Salesforce Admin (ADM-201) certified required</li><li>
Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant or Salesforce Education Cloud Consultant desired</li><li>
Areas of focus; Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration. Added plus: Education Cloud, Marketing Cloud, Einstein Analytics</li><li>
Candidate must demonstrate in depth technical knowledge of Salesforce and its capabilities, track record of major solution design architecture contributions in a large enterprise, analytical and problem-solving way of thought, project management skills and enthusiastic personality</li><li>
Strong understanding of key SFDC architectural concepts and how they influence business process designs</li><li>
Experience with eliciting, refining, and decomposition of requirements to provide a comprehensive set of requirements that meet the business customer needs</li><li>
Experience working in an Agile environment and with Agile tooling like Jira / Azure DevOps</li><li>
Experience in creating documentation such as business process maps, user stories, wireframes, mockups, and functional specifications</li><li>
Experience maintaining system protocols, architecture, requirements, and associated design documents through traceability, updating procedures, analyzing system and program changes</li><li>
Experience establishing and maintaining effective working relationships in team environments and with other business organizations</li></ul>
Preferred Experience Requirements:
Education:
<ul><li>Bachelor's Degree</li></ul></div>
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.
Benefits Package Highlights:<ul><li>
Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.</li><li>
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.</li><li>
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.</li><li>
Flexible Spending Accounts: Available for medical and dependent care expenses.</li><li>
Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).</li><li>
Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.</li><li>
Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.</li></ul>
Hiring Range:
$100,000.00 - $115,000.00</div></div></div>

Senior Salesforce Business Analyst

Jade Global

<div><h2 class="jobSectionHeader">Key Responsibilities
</h2><ul><li>Act as a primary liaison between business users and technical teams for Salesforce Sales Cloud and Service Cloud initiatives
</li><li>Lead requirement gathering sessions , stakeholder interviews, and discovery workshops
</li><li>Analyze and document business processes, system flows, and functional requirements
</li><li>Translate business requirements into:
<ul><li>User stories
</li><li>Functional specifications
</li><li>Process diagrams (as-is / to-be)
</li></ul></li><li>Provide functional expertise across:
<ul><li>Leads, Accounts, Contacts, Opportunities
</li><li>Case Management, Omni-Channel, Service Console
</li><li>Entitlements, SLAs, Knowledge, Email-to-Case
</li></ul></li><li>Support solution design leveraging Salesforce out-of-the-box capabilities
</li><li>Work closely with architects and developers to ensure functional accuracy and feasibility
</li><li>Participate in UAT planning, execution, and defect triage
</li><li>Assist with data migration, integrations, and reporting requirements
</li><li>Support release planning, change management, and production deployments
</li><li>Create and maintain documentation such as:
<ul><li>BRDs / FRDs
</li><li>User stories
</li><li>Solution design inputs
</li><li>Training and user guides
</li></ul></li></ul><h2 class="jobSectionHeader">Required Skills &amp; Qualifications
</h2><h3 class="jobSectionHeader">Salesforce Expertise
</h3><ul><li>Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
</li><li>Deep understanding of:
<ul><li>Sales lifecycle and CRM processes
</li><li>Service workflows and customer support processes
</li></ul></li><li>Experience with Salesforce configuration concepts:
<ul><li>Objects, fields, validation rules
</li><li>Flows, page layouts, record types
</li><li>Reports and dashboards
</li></ul></li></ul><h3 class="jobSectionHeader">Business Analysis Skills
</h3><ul><li>Proven experience as a Business Systems Analyst in Salesforce implementations
</li><li>Strong analytical and problem-solving skills
</li><li>Ability to manage multiple stakeholders and priorities
</li><li>Experience working in Agile / Scrum environments
</li></ul><h3 class="jobSectionHeader">Communication &amp; Collaboration
</h3><ul><li>Excellent verbal and written communication skills
</li><li>Ability to present solutions clearly to both business and technical audiences
</li><li>Strong documentation and storytelling skills
</li></ul><h2 class="jobSectionHeader">Nice to Have
</h2><ul><li>Experience with Salesforce integrations (REST/SOAP, MuleSoft, middleware)
</li><li>Exposure to Experience Cloud or Digital Engagement
</li><li>Salesforce certifications (Admin, Service Cloud Consultant, Sales Cloud Consultant)
</li><li>Experience in large-scale or multi-org Salesforce implementations</li></ul></div>

Sr Business Analyst

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 This is a fantastic opportunity for a
 
 Salesforce Service Cloud &amp; Data Cloud - Business Analyst
 
 expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.
 
 
 This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
 
 
 
 Main Responsibilities
 
 
 
 
 Business Analysis &amp; Functional Design
 
 
 
 <ul>
 <li>
 Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.
 </li>
 <li>
 Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.
 </li>
 <li>
 Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.
 </li>
 <li>
 Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.
 </li>
 <li>
 Maintain clear traceability between business needs, design decisions, and delivered functionality.
 </li>
 <li>
 Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.
 </li>
 <li>
 Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.
 </li>
 <li>
 Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.
 </li>
 <li>
 Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.
 </li>
 <li>
 Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.
 
 
 </li>
 </ul>
 
 Delivery Ownership &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.
 </li>
 <li>
 Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.
 </li>
 <li>
 Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.
 </li>
 <li>
 Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.
 </li>
 <li>
 Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.
 </li>
 <li>
 Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.
 </li>
 <li>
 Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.
 
 
 </li>
 </ul>
 
 Data Integrity, Governance &amp; Platform Discipline
 
 
 
 <ul>
 <li>
 Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.
 </li>
 <li>
 Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.
 </li>
 <li>
 Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).
 </li>
 <li>
 Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.
 </li>
 <li>
 Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.
 
 
 </li>
 </ul>
 
 Testing, Validation &amp; Deployment Support
 
 
 
 <ul>
 <li>
 Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.
 </li>
 <li>
 Own functional defect triage, supporting root cause analysis and prioritization based on business impact.
 </li>
 <li>
 Coordinate testing and validation activities with vendors and internal teams across integrated systems.
 </li>
 <li>
 Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.
 </li>
 <li>
 Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Platform Maturity
 
 
 
 <ul>
 <li>
 Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.
 </li>
 <li>
 Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.
 </li>
 <li>
 Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.
 </li>
 <li>
 Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Computer Science, or a related field.
 </li>
 <li>
 5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.
 </li>
 <li>
 Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).
 </li>
 <li>
 Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.
 </li>
 <li>
 Salesforce Consultant Certification (preferred)
 </li>
 <li>
 Solid understanding of integrations, APIs, data flows, and cross-system dependencies.
 </li>
 <li>
 Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.
 </li>
 <li>
 Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.
 </li>
 <li>
 Good understanding of data governance, data quality, and reporting concepts.
 </li>
 <li>
 Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.
 </li>
 <li>
 Experience working in Agile / SAFe environments and with vendor delivery partners.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Business Analyst - Salesforce Service Cloud & Data Cloud

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.<h5 class="jobSectionHeader">
What You'll Be Doing
</h5>This is a fantastic opportunity for a Salesforce Service Cloud &amp; Data Cloud - Business Analyst expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.
This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
<h5 class="jobSectionHeader">Main Responsibilities</h5>
Business Analysis &amp; Functional Design<ul><li>
Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.</li><li>
Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.</li><li>
Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.</li><li>
Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.</li><li>
Maintain clear traceability between business needs, design decisions, and delivered functionality.</li><li>
Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.</li><li>
Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.</li><li>
Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.</li><li>
Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.</li><li>
Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.</li></ul>
Delivery Ownership &amp; Cross-Functional Collaboration<ul><li>
Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.</li><li>
Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.</li><li>
Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.</li><li>
Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.</li><li>
Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.</li><li>
Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.</li><li>
Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.</li></ul>
Data Integrity, Governance &amp; Platform Discipline<ul><li>
Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.</li><li>
Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.</li><li>
Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).</li><li>
Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.</li><li>
Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.</li></ul>
Testing, Validation &amp; Deployment Support<ul><li>
Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.</li><li>
Own functional defect triage, supporting root cause analysis and prioritization based on business impact.</li><li>
Coordinate testing and validation activities with vendors and internal teams across integrated systems.</li><li>
Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.</li><li>
Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.</li></ul>
Continuous Improvement &amp; Platform Maturity<ul><li>
Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.</li><li>
Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.</li><li>
Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.</li><li>
Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.</li></ul><h5 class="jobSectionHeader">
What You&rsquo;ll Need To Succeed
</h5><ul><li>Bachelor's degree in Business, Computer Science, or a related field.</li><li>
5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.</li><li>
Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).</li><li>
Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.</li><li>
Salesforce Consultant Certification (preferred)</li><li>
Solid understanding of integrations, APIs, data flows, and cross-system dependencies.</li><li>
Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.</li><li>
Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.</li><li>
Good understanding of data governance, data quality, and reporting concepts.</li><li>
Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.</li><li>
Experience working in Agile / SAFe environments and with vendor delivery partners.</li></ul><h5 class="jobSectionHeader">
What We Can Offer You
</h5>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
<h5 class="jobSectionHeader">We Invite All Applicants to Apply</h5>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Naffco

<div></div><div>Experience: 2 - 8 yrs. | Opening: 1
 
Education:Bachelors in Computer Application(Computers) 
Nationality: Any Nationality 
Industry Type:Industrial Products / Heavy Machinery 
Functional Area:Administration Feb 11,2026 
<div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div><ul><li>Lead CRM system configuration, customization, and maintenance to align with evolving business requirements.</li><li>
Administer user access, roles, and security settings within the CRM, ensuring data integrity and compliance.</li><li>
Develop and deliver CRM training programs to end-users, fostering system proficiency and adoption.</li><li>
Troubleshoot and resolve CRM-related issues, providing timely and effective technical support.</li></ul>
</div><div><h3 class="jobSectionHeader">Desired Candidate Profile</h3>
<div><ul><li>Bachelor's degree in Information Technology, Business Administration, or a related field is preferred.</li><li>
Possess a minimum of 3 years of experience in CRM administration, preferably with Salesforce or similar platforms.</li><li>
Demonstrate proficiency in CRM configuration, customization, and report generation.</li><li>
Exhibit strong analytical and problem-solving skills, with the ability to troubleshoot technical issues effectively.</li></ul>
</div>Keyword: CRM Support Specialist,System Configuration,Workflow Automation,CRM Specialist,CRM Administrator,CRM Analyst,Reporting and Analytics,CRM Management</div></div>

CRM Administrators

Lytegen

<div>
 
 Location:
 
 Mohali
 
 
 
 Experience:
 
 4+ Years
 
 
 
 About Skysun
 
 
 
 Skysun is a fast-growing residential solar installation company operating across the United States. As we scale, technology is becoming central to how our sales, operations, and field teams collaborate.
 
 
 We are building our core systems from the ground up using modern cloud technologies, CRM platforms, and custom integrations. To support this growth, we are looking for a
 
 Product Business Analyst
 
 who can bridge business needs and engineering execution with clarity and discipline.
 
 
 This role is critical to Skysun's success.
 
 
 
 Role Overview
 
 
 
 You will act as the primary interface between business stakeholders and the engineering team. Your responsibility is to translate evolving business requirements into clear, technically grounded specifications while maintaining system integrity, engineering focus, and delivery velocity.
 
 
 You will work closely with engineers on a day-to-day basis and collaborate with leadership teams in the US.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 
 
 Business to Technology Translation
 
 
 
 <ul>
 <li>
 Work with business stakeholders to understand goals, constraints, and priorities
 </li>
 <li>
 Challenge vague or rapidly changing requirements to identify root problems
 </li>
 <li>
 Convert business needs into structured, technically informed requirements
 
 
 </li>
 </ul>
 
 System &amp; Workflow Analysis
 
 
 
 <ul>
 <li>
 Map end-to-end workflows across CRM, middleware, and web applications
 </li>
 <li>
 Identify downstream impacts of changes on data, integrations, and users
 </li>
 <li>
 Highlight technical trade-offs, risks, dependencies, and sequencing implications
 
 
 </li>
 </ul>
 
 Delivery Enablement
 
 
 
 <ul>
 <li>
 Break down initiatives into clear, actionable requirements for engineers
 </li>
 <li>
 Define scope boundaries and actively prevent scope creep
 </li>
 <li>
 Support engineering teams with clarifications, acceptance criteria, and context
 
 
 </li>
 </ul>
 
 Change &amp; Prioritization Control
 
 
 
 <ul>
 <li>
 Help leadership understand the technical cost and complexity of changes
 </li>
 <li>
 Support prioritization decisions based on effort vs business impact
 </li>
 <li>
 Maintain alignment between fast-moving business needs and system stability
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 4+ years of experience as a Business Analyst, Systems Analyst, or Product Analyst
 </li>
 <li>
 Strong experience working closely with engineering teams on software products
 </li>
 <li>
 Good understanding of APIs, integrations, data models, and system workflows (conceptual)
 </li>
 <li>
 Ability to reason about technical impact without being a developer
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Comfortable working in fast-changing and ambiguous environments
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with CRM / ERP platforms (Salesforce, HubSpot, SAP, etc.)
 </li>
 <li>
 Exposure to cloud-based or serverless architectures
 </li>
 <li>
 Experience in operations-heavy domains (solar, field services, logistics, fintech)
 </li>
 <li>
 Experience working with international stakeholders
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 <ul>
 <li>
 Engineers are rarely blocked by unclear requirements
 </li>
 <li>
 Reduced mid-sprint requirement changes
 </li>
 <li>
 Business stakeholders understand trade-offs before committing to changes
 </li>
 <li>
 Systems evolve in a deliberate and scalable manner
 
 
 </li>
 </ul>
 
 Why Join Skysun
 
 
 
 <ul>
 <li>
 High-ownership role with real influence on systems and product direction
 </li>
 <li>
 Close collaboration with engineering teams and leadership
 </li>
 <li>
 Opportunity to work in a fast-growing clean energy business
 </li>
 <li>
 Chance to build modern systems from the ground up
 </li>
 </ul>
</div>

Product Business Analyst

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