crm business analyst

Leuwint technologies

<ul><li>Minimum 7 to 8 years of experience in BA role.</li><li>Analyze submitted requirements and identify key business needs.</li><li>Collaborate with IT-PM and business teams to define scope and understand current vs. proposed processes.</li><li>Conduct meetings with stakeholders to gather detailed information for change requests.</li><li>Suggest process improvements and propose To-Be workflows or wireframes.</li><li>Prepare BRD/DOU/User Stories and coordinate reviews and approvals with IT and business teams.</li><li>Update documents as per feedback and approvals.</li><li>Support PM during SIT/SAT and assist business users during UAT.</li><li>Perform impact assessments for proposed changes when required.</li><li>Support teammates on other projects as needed.</li><li>Maintain and update daily task status.</li><li>Bachelor degree in Computer/IT related fields.</li><li>Should have prior experience in the IT domain</li></ul><p>Job Type: Full-time</p>

CRM Business Analyst

TAWANTECH

<div><h3 class="jobSectionHeader"><b>Position Summary</b></h3><p>
The Siebel Business Analyst will act as a liaison between business stakeholders and technical teams, driving the definition, design, implementation, and optimization of solutions on the Oracle Siebel CRM platform. This role demands deep knowledge of Siebel plus strong analysis, requirements gathering, and communication skills.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Gather, analyze, and document business requirements, use cases, and process flows in collaboration with stakeholders.
</li><li>Map user requirements to Siebel functionalities and identify gaps.
</li><li>Propose solutions and provide Siebel-native design alternatives to meet business needs.
</li><li>Work with the technical Siebel team to translate business requirements into technical specifications.
</li><li>Drive configuration/design of Siebel objects (Applets, Views, Business Components, VB, Workflows, Business Services) as needed.
</li><li>Facilitate workshops, brainstorming sessions, and requirement review meetings with business units.
</li><li>Support User Acceptance Testing (UAT) and ensure solutions meet business requirements.
</li><li>Conduct system impact analysis, identify dependencies, and manage change requests.
</li><li>Assist with Siebel upgrades, enhancements, and system improvements.
</li><li>Ensure documentation is maintained: functional specs, process flows, user guides, and training materials.
</li><li>Monitor and analyze KPIs, system performance, and user feedback to recommend improvements.</li>
</ul><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Experience</b></h3><ul>
<li>Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
</li><li>+<b>6 years</b> of experience in business analysis, ideally in CRM environments.
</li><li>Strong experience working with <b>Oracle Siebel CRM</b> (functional / module-level knowledge).
</li><li>Familiarity with Siebel Tools configuration (Applets, Views, Business Components, Workflows, etc.).
</li><li>Ability to understand technical concepts, data models, and integrations (Web Services, EAI, EIM).
</li><li>Proficient in writing business requirement documents, functional specs, user stories, and process models.
</li><li>Good SQL skills and understanding of relational databases (preferably Oracle).
</li><li>Excellent communication and stakeholder management skills.
</li><li>Ability to lead requirement elicitation workshops and bridge gap between business and technical teams.
</li></ul><p></p><h3 class="jobSectionHeader"><b>Preferred Skills / Nice-to-Have</b></h3><ul>
<li>Experience in Siebel upgrades, migrations, or Open UI.
</li><li>Knowledge of Agile / Scrum methodologies.
</li><li>Experience in performance tuning or optimization in Siebel.
</li><li>Prior exposure to middleware or integration platforms.
</li><li>Certifications in Business Analysis (e.g. CBAP) or Oracle Siebel preferred.</li></ul></div>

Business Analyst - Siebel CRM

Red Hat

<div><div>The Red Hat Partner Relationship Management (PRM) Modernization team is hiring a Business Analyst to support the continued development &amp; maintenance of the platform. You will assist with the design processes and changes to processes that will be used to implement the business transformation solutions. This is accomplished through research and fact-finding combined with an understanding of applicable business processes &amp; systems. You&rsquo;ll play a key part in accelerating our journey to a brand new instance of Salesforce.com (Lightning) that will support Red Hat&rsquo;s future growth. As a Business Analyst, you will coordinate with cross-functional SMEs and Key Interlocks to ensure business vision / requirements are meeting the needs of the organization.</div><div></div><div>
What will you do:</div><ul><li><div>
Work with cross-functional teams to map features into well-defined product requirements including features, user stories, and acceptance test criteria</div></li><li><div>
Collaborate with Product Owner, Business Architect and IT development teams to deliver features in a timely manner</div></li><li><div>
Identify and resolve gaps between new and existing business processes and applications and facilitate implementation of new business processes and modifications</div></li><li><div>
Apply critical thinking to troubleshoot issues quickly and effectively</div></li><li><div>
Hand on key support for Out Of the Box Configurations and workflow set up tied to the process requirements</div></li><li><div>
Responsible for writing UAT Scripts to ensure full end-to-end testing of functionality before releasing into production</div></li><li><div>
Coordinate UAT activities across multiple business and technical teams</div></li><li><div>
Supports adoption and business benefits through white glove support during each release with through training and engagement with the user community</div></li><li><div>
Will provide front-line business process support across the entire Sales lifecycle leveraging best practices and facilitating enhanced business metrics across multiple platforms</div></li></ul><div><br>
What will you do:</div><ul><li><div>
5+ years experience working as a business analyst with commercial experience with a vendor, reseller, or distributor in operations or IT, supporting sales tools such as CRM(Salesforce.com), CPQ/CLM, Anaplan etc</div></li><li><div>
In-depth knowledge of PRM and CRM systems</div></li><li><div>
Experience in designing and implementing new Salesforce objects, workflow rules, custom layouts, and other standard Salesforce customization preferred</div></li><li><div>
Knowledgeable in different GTM Routes on how a particular deal could be transacted; exposure to cloud marketplaces is a plus</div></li><li><div>
Accountable to deadlines and able to manage competing priorities</div></li><li><div>
Innovative and analytical problem-solving skills with close attention to detail</div></li><li><div>
Ability to work as part of a matrixed, agile team in a collaborative environment</div></li><li><div>
Excellent business insight and understanding of the organization&rsquo;s goals and objectives</div></li></ul><div></div><div>
About Red Hat</div><div><div>
Red Hat</div> is the world&rsquo;s leading provider of enterprise<div> open source</div> software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.</div><div></div><div>
Inclusion at Red Hat<br>
Red Hat&rsquo;s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.</div><div></div><div>
Equal Opportunity Policy (EEO)<br>
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.</div><div><br>
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.</div><div><br>
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email <div>application-assistance@redhat.com</div>. General inquiries, such as those regarding the status of a job application, will not receive a reply.</div></div>

Business Analyst, Ecosystem Technology

EI-TECHNOLOGIES MENA

<div><b>Company Description</b><p><br>
EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.</p><b><br>
Job Description</b><p><b><br>
Overview:</b><br>
We are looking for an experienced <b>Salesforce Business Analyst</b> with a strong background in Salesforce solutions (7+ years) to join our team. This role requires close collaboration with stakeholders to translate business needs into actionable requirements, ensuring solutions align with strategic goals and deliver measurable value.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Partner with cross-functional teams to gather, analyze, and document business requirements for Salesforce projects.</li><li>
Translate business needs into functional specifications, user stories, process flows, and data models.</li><li>
Identify and recommend process improvements to enhance user experience, system efficiency, and data quality.</li><li>
Stay up to date with Salesforce releases, features, and best practices, incorporating them into system enhancements.</li><li>
Optimize Salesforce configurations to align with business processes and improve usability.</li><li>
Oversee project execution, ensuring deliverables meet quality standards, timelines, and business objectives.</li><li>
Lead and conduct workshops, demos, and UAT sessions with stakeholders to validate solutions.</li><li>
Prepare and maintain clear documentation for business processes, system configurations, and training resources.</li><li>
Deliver end-user training and provide ongoing support for Salesforce-related inquiries.</li><li>
Collaborate with delivery teams, managing communication and expectations with stakeholders.</li><li>
Conduct thorough testing and validation, from creating test cases to performing quality assurance.</li><li>
Build and maintain strong professional relationships with clients and team members.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
7+ years of Salesforce consulting or business analysis experience.</li><li>
Salesforce certification(s) required.</li><li>
Proven ability to capture requirements, make strategic recommendations, and optimize implementations to meet business goals.</li><li>
Proven ability to bridge the gap between business stakeholders and technical developers.</li><li>
Experience and familiarity with integrations and data migration strategies.</li><li>
Experience in functional and project management is a plus.</li><li>
Exceptional communication skills in English; Arabic proficiency is an advantage.</li><li>
Positive, collaborative, and solution-focused mindset with high attention to detail.</li><li>
Strong problem-solving skills, including conflict resolution and adaptability.</li><li>
Ability to manage multiple priorities and deliver in a fast-paced environment.</li><li>
Candidates should be residents in Dubai.</li></ul></div>

Salesforce Business Analyst (Based in Dubai - UAE)

Scientific Research Corporation

<div>Description:
<div>
Scientific Research Corporation (SRC) is seeking a Salesforce Business Analyst to join the Cloud Service Integration Team (CSIT), supporting the sustainment and enhancement of multiple projects for Department of Defense (DoD) customers.</div><div><br>
</div><div><b>Job Duties:
</b></div><ul><li>Gathering requirements, analyzing business processes, and translating government needs into actionable user stories</li><li>
Supporting the full project lifecycle and ensuring alignment with Agile methodologies and Salesforce best practices</li></ul><p><i>
#LI-SF1</i></p><p></p><p><b><br>
FILLING THIS POSITION IS CONTINGENT UPON FUNDING</b></p>
Requirements:
<ul><li>Minimum of Three (3) years&rsquo; experience required
</li><li>Experience gathering and documenting functional and technical requirements based on government objectives and stakeholder input</li><li>
Proven experience analyzing existing business processes and recommending improvements using Salesforce capabilities</li><li>
Ability to develop clear, concise user stories and acceptance criteria to guide development and configuration efforts</li><li>
Ability to collaborate with cross-functional teams to ensure solutions meet business needs and comply with DoD standards</li><li>
Proficient in Agile processes including sprint planning, backlog grooming, and retrospectives</li><li>
Expertise in communicating effectively with stakeholders, developers, and project managers to ensure transparency and alignment</li><li>
Salesforce certifications (e.g., Salesforce Certified Administrator, Business Analyst)</li><li>
Understanding of KPIs, ROI, and how CRM impacts organizational performance</li></ul>
Desired Skills:
<ul><li>5+ years of experience preferred</li><li>
Understanding of cloud security principles and FedRAMP compliance</li><li>
Experience managing secure environments for government or DoD clients</li><li>
Hands-on experience with data migration, security models, and release management</li><li>
Strong documentation and reporting capabilities</li><li>
Strong understanding of Salesforce platform capabilities and limitations</li><li>
Experience with Salesforce implementations in enterprise or government environments</li></ul>
Clearance Information:
<p><b>
SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AND ELIGIBILITY FOR A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL</b></p>
Travel Requirements:
<ul><li>Some travel, 5-10%</li></ul>
About Us:
<div>
Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.</div><div></div><div><br>
SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.</div>
EEO:
<div>
Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.</div><div>
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.</div><div>
Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact jobs@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</div></div>

Salesforce Business Analyst

S&P Global

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Grade Level (for internal use):
  <br/>
  <br/>
 </strong>
 08
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Salesforce Business Analyst
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support S&amp;P Global&rsquo;s critical CRM system for continuous excellence in Commercial Operations.
  </li>
  <li>
   Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
  </li>
  <li>
   As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.  You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
  </li>
  <li>
   Engage with stakeholders and understand requirements for issue resolution
  </li>
  <li>
   Be an active member of a technical support team and manage the resolution of critical incidents.
  </li>
  <li>
   Assist in creating comprehensive technical documents.
  </li>
  <li>
   Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
  </li>
  <li>
   Supervise activities between resources, and facilitate smooth workflow for service delivery.
  </li>
  <li>
   Build Knowledge Base articles, Playbooks, documentation.
  </li>
  <li>
   Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
  </li>
  <li>
   Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
  </li>
  <li>
   Be up to date with current field practices to enhance service standards and delivery.
  </li>
  <li>
   Understand end-to-end solution and integrations in the overall architecture.
  </li>
  <li>
   Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  (Basic Qualification)
  <br/>
  <br/>
 </strong>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Should have working understanding of Salesforce and/or on a Technical Support Team in a related field.
  </li>
  <li>
   Basic understanding of Agile best practices.
  </li>
  <li>
   Good understanding of development environments and testing processes.
  </li>
  <li>
   Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
  </li>
  <li>
   Pursing or Completed Bachelor&rsquo;s Degree or Master Degree in Engineering or equivalent.
  </li>
  <li>
   Excellent team player &amp; interpersonal skills.
  </li>
  <li>
   Experience collaborating with clients on business process enhancements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage.
  </li>
  <li>
   Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).
   <br/>
   <br/>
  </li>
 </ul>
 #
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For
 </strong>
 <strong>
  You?
  <br/>
  <br/>
 </strong>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology&ndash;the right combination can unlock possibility and change the world.
 <br/>
 <br/>
 Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&amp;P Global we transform data into Essential Intelligence&reg;, pinpointing risks and opening possibilities. We Accelerate Progress.
 <br/>
 <br/>
 <strong>
  Our People
  <br/>
  <br/>
 </strong>
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
 <br/>
 <br/>
 From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We&rsquo;re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
 <br/>
 <br/>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 <strong>
  Integrity, Discovery, Partnership
  <br/>
  <br/>
 </strong>
 At S&amp;P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
 <strong>
  integrity
 </strong>
 in all we do, bring a spirit of
 <strong>
  discovery
 </strong>
 to our work, and collaborate in close
 <strong>
  partnership
 </strong>
 with each other and our customers to achieve shared goals.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 <br/>
 <br/>
 <strong>
  Our Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health &amp; Wellness: Health care coverage designed for the mind and body.
  </li>
  <li>
   Flexible Downtime: Generous time off helps keep you energized for your time on.
  </li>
  <li>
   Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  </li>
  <li>
   Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  </li>
  <li>
   Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  </li>
  <li>
   Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
   <br/>
   <br/>
  </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 <br/>
 <br/>
 <strong>
  Global Hiring And Opportunity At S&amp;P Global
  <br/>
  <br/>
 </strong>
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 <br/>
 <br/>
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 <br/>
 <br/>
 <strong>
  US Candidates Only:
 </strong>
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 <br/>
 <br/>
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 <br/>
 <br/>
 <strong>
  Job ID:
 </strong>
 321639
 <br/>
 <br/>
 <strong>
  Posted On:
 </strong>
 2025-10-15
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan
 <br/>
 <br/>
</div>


<b>About the Role:</b><br>
<b>Grade Level (for internal use):</b> 08
<br><b>Job Title:</b> Salesforce Business Analyst
<br><br>
<b>Location:</b> Islamabad, Pakistan
<br><br>
<b>Key Responsibilities:</b><br>
Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations.
<br>Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
<br>As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process , programs or applications for the business area(s).
<br>Engage with stakeholders and understand requirements for issue resolution
<br>Be an active member of a technical support team and manage the resolution of critical incidents.
<br>Assist in creating comprehensive technical documents.
<br>Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
<br>Supervise activities between resources, and facilitate smooth workflow for service delivery.
<br>Build Knowledge Base articles, Playbooks, documentation.
<br>Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
<br>Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
<br>Be up to date with current field practices to enhance service standards and delivery.
<br>Understand end-to-end solution and integrations in the overall architecture.
<br>Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
<br><br>
(Basic Qualification)
<br><br>
<b>What we are looking for:</b><br>
Should have working understanding of Salesforce and/or on a Technical Support Team in a related field.
<br>Basic understanding of Agile best practices.
<br>Good understanding of development environments and testing processes.
<br>Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
<br>Pursing or Completed Bachelor’s Degree or Master Degree in Engineering or equivalent.
<br>Excellent team player & interpersonal skills.
<br>Experience collaborating with clients on business process enhancements.
<br><br>
<b>Preferred Qualification:</b><br>
Knowledge of Zuora or CPQ or other OTC Applications will be an added advantage.
<br>Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).
<br><br>
#LI-USA
<br><br>
What’s In It For You?
<br><br>
<b>Our Purpose:</b><br>
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
<br><br>
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
<br><br>
<b>Our People:</b><br>
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
<br><br>
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
<br><br>
<b>Our Values:</b><br>
Integrity, Discovery, Partnership
<br><br>
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
<br><br>
<b>Benefits:</b><br>
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
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<b>Our benefits include:</b><br>
<b>Health & Wellness:</b> Health care coverage designed for the mind and body.
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<b>Flexible Downtime:</b> Generous time off helps keep you energized for your time on.
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<b>Continuous Learning:</b> Access a wealth of resources to grow your career and learn valuable new skills.
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<b>Invest in Your Future:</b> Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
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<b>Family Friendly Perks:</b> It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
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<b>Beyond the Basics:</b> From retail discounts to referral incentive awards—small perks can make a big difference.
<br><b>For more information on benefits by country visit:</b> https://spgbenefits.com/benefit-summaries
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<b>Global Hiring and Opportunity at S&P Global:</b><br>
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
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<b>Recruitment Fraud Alert:</b><br>
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here .
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Equal Opportunity Employer
<br>S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
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<b>US Candidates Only:</b> The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
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----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
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<b>Job ID:</b> 321639
<br><b>Posted On:</b> 2025-10-15
<br><b>Location:</b> Islamabad, Pakistan

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