crm business analyst

StepStone Group

<div>
 <p>
  We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world&rsquo;s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
 </p>
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 </p>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  The Salesforce Business Analyst will work within the Global CRM team and collaborate with internal and external stakeholders to gather, analyze, and document business requirements, translate business requirements into clear functional requirements, user stories and acceptance criteria, and facilitate workshops, discovery sessions, and backlog grooming meetings. The Salesforce Business Analyst is expected to perform the fundamental job functions outlined below.
 </p>
 <p>
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 </p>
 <p>
  <strong>
   Essential Job Functions:
  </strong>
 </p>
 <ul>
  <li>
   Partner with business stakeholders across the firm to gather, analyze, and document business requirements
  </li>
  <li>
   Translate business requirements into clear functional requirements, user stories, acceptance criteria, and process flows
  </li>
  <li>
   Facilitate workshops, discovery sessions, and backlog grooming meetings
  </li>
  <li>
   Collaborate with Salesforce Administrators and Developers to ensure solutions align with business needs, including audit, risk, and compliance requirements
  </li>
  <li>
   Produce high-quality documentation including business requirement documents (BRDs), functional specifications, and process diagrams
  </li>
  <li>
   Support User Acceptance Testing (&ldquo;UAT&rdquo;) planning and execution, including test case creation, defect tracking, and validation of business outcomes
  </li>
  <li>
   Partner with reporting teams to define dashboards and key metrics aligned to business goals
  </li>
  <li>
   Support other Salesforce team initiatives
  </li>
  <li>
   Provide Project Management support to Salesforce Team, including attending project-related meetings, documenting next steps, sending recap emails, and entering next steps in Jira, the team&rsquo;s project management tool
  </li>
  <li>
   Review Jira work items weekly to keep stories updated, identify risks, blockers, etc.
  </li>
  <li>
   Assist with release communications, including drafting email announcements, training guides, and PowerPoint slides
  </li>
  <li>
   Support other Salesforce team initiatives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education and/or Work Experience Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Information Management or equivalent preferred
  </li>
  <li>
   Salesforce Business Analyst certification required or obtained within 90 days of start date
  </li>
  <li>
   2&ndash;3 years of experience as a Business Analyst, with direct experience in financial services (e.g., banking, wealth management, insurance, lending)
  </li>
  <li>
   Experience writing user stories, acceptance criteria, and functional documentation
  </li>
  <li>
   Familiarity with regulatory and compliance considerations in financial services
  </li>
  <li>
   Experience in Salesforce declarative tools and solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Knowledge, Skills, And Abilities
  </strong>
 </p>
 <ul>
  <li>
   Working knowledge of project management and Agile delivery principles, with experience operating in iterative, fast‑paced environments
  </li>
  <li>
   Strong analytical and problem-solving skills with high attention to detail; ensures data accuracy, integrity, quality, and compliance
  </li>
  <li>
   Ability to partner effectively with business and technical stakeholders, adjusting plans, priorities, and approaches to meet evolving needs and expectations
  </li>
  <li>
   Excellent verbal and written communication skills, able to translate complex technical concepts into clear, stakeholder‑appropriate messaging
  </li>
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   Demonstrated ability to balance business objectives with platform capabilities, constraints, and technical tradeoffs
  </li>
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   Highly organized with strong time management skills, able to prioritize competing demands and meet tight deadlines
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   Collaborative and team-oriented, contributing effectively within cross-functional teams
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   Self-directed and proactive, able to work independently with minimal supervision while maintaining alignment with stakeholders and team goals.
  </li>
  <li>
   Motivated, continuous learner with technical curiosity; able to quickly master new tools, concepts, and processes
  </li>
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   Demonstrates professionalism, strong work ethic, and a positive attitude, fostering productive and respectful working relationships.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.
  </em>
 </p>
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 </p>
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  <em>
   As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.
  </em>
 </p>
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  <em>
   Candidates must be at least 18 years old to apply.
  </em>
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  <br/>
 </p>
 <p>
  Developing People at StepStone
 </p>
</div>


Salesforce Business Analyst

Wisconsin Foundation and Alumni Association

<div>Overview:
<div>
The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for the University of Wisconsin-Madison is seeking an experienced IT Technical Business Analyst with a strong focus on Salesforce CRM to join our Project Portfolio Planning and Management (P3MO) team. This role partners with business and technical stakeholders to deliver Salesforce‑based solutions through requirements gathering, process analysis, testing/UAT, and reporting. Experience in complex Salesforce environments is highly desired. Salesforce Certified Business Analyst preferred. Additional familiarity with ERP and/or Financial Reporting systems, such as Oracle NetSuite, is a plus.</div><div></div><div><br>
If you are passionate about driving business transformation through technology and have the skills to match, we would love to hear from you.</div><div></div><div><i><br>
Please note: We are open to hire this position to work remotely, with periodic travel to Madison expected throughout the year. Remote candidates </i><i>must</i><i> reside in one of the following states: Arizona, Colorado, Illinois, Iowa, Nebraska, New Mexico, New York, Texas, or Wisconsin.</i></div><div></div><div><b><br>
Who is WFAA?</b></div><div>
The Wisconsin Foundation and Alumni Association (WFAA) is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association&reg; to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW&ndash;Madison. We provide important engagement opportunities to link UW&ndash;Madison alumni to each other and to their alma mater, building a strong community of Badgers.</div><div></div><div><b><br>
Diversity and Inclusion:</b></div><div>
Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.
</div>Essential Functions:
<ul><li><b>Requirements Gathering &amp; Analysis:</b> Collaborate with business stakeholders to gather and define business and technical requirements. Document functional specifications, user stories, and use cases.</li><li><b>
Business Process Analysis &amp; Improvement:</b> Analyze and map current business processes and systems. Identify opportunities for improvements, cost savings, and optimization.</li><li><b>
Technical Solution Design:</b> Apply knowledge in databases and data modeling to collaborate with technical teams in designing, developing, and implementing IT solutions that align with business requirements, while ensuring scalability, performance, and security are properly considered.</li><li><b>
Stakeholder Communication:</b> Serve as the primary point of contact between business stakeholders and technical teams, ensuring clear communication and alignment of business objectives with technical deliverables.</li><li><b>
Data Analysis &amp; Reporting:</b> Utilize SQL to query databases, analyze data, and generate reports to support business decision-making.</li><li><b>
System Integration:</b> Collaborate with IT teams to integrate various systems, including Salesforce, MuleSoft, and Oracle NetSuite, ensuring seamless data flow and process automation.</li><li><b>
Quality Assurance:</b> Assist in developing test plans and test cases to ensure that delivered solutions meet business requirements. Participate in user acceptance testing (UAT).</li><li><b>
Project Management:</b> Work with project managers to define project scope, timelines, and milestones. Assist in managing risks and dependencies throughout the project lifecycle and take the lead on smaller projects.</li><li><b>
Systems Administration:</b> Learn and perform end user level systems administration tasks on business systems as needed.</li></ul><div><b>
Business Analysis (BA) Competencies:</b></div><ul><li><b>
Business Analysis Planning &amp; Monitoring:</b> Ability to develop and manage business analysis activities, including defining and aligning deliverables, resources, and timelines.</li><li><b>
Elicitation &amp; Collaboration:</b> Skilled in gathering and validating business requirements through stakeholder interviews, workshops, surveys, and other elicitation techniques.</li><li><b>
Requirements Life Cycle Management:</b> Proficient in managing requirements throughout their lifecycle, ensuring that all requirements are tracked, traced, and communicated effectively.</li><li><b>
Strategy Analysis:</b> Capable of analyzing the strategic direction of the business, understanding its goals, and identifying opportunities for IT solutions to support those objectives.</li><li><b>
Requirements Analysis &amp; Design Definition:</b> Strong capability to analyze business requirements and translate them into technical specifications that guide the design of IT systems.</li><li><b>
Solution Evaluation:</b> Ability to assess potential solutions to determine whether they meet the defined business and technical needs, while ensuring alignment with organizational goals.</li></ul>
Qualifications:
<div><b>
Required Qualifications:</b></div><ul><li>
5 + experience as a Business Analyst with a technical focus.
</li><li>Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.</li><li>
Strong understanding of the Business Analyst role and associated competencies; knowledgeable in software development lifecycle (SDLC) principles; skilled in meeting facilitation, writing clear and concise Business and Technical documentation, and effectively translating business and stakeholder requirements into functional specifications and system design parameters. Strong problem-solving skills and ability to think analytically.</li><li>
Excellent communication and interpersonal skills to collaborate effectively with business and technical teams. Ability to present data-driven insights clearly to stakeholders with varying levels of technical expertise, ensuring actionable outcomes.</li><li>
Strong problem-solving abilities to interpret data, uncover underlying issues, and suggest improvements or solutions.</li><li>
Knowledge of Extract, Transform, Load (ETL) processes and tools used for data integration and cleaning.</li><li>
Ability to learn and understand information systems enterprise architecture concepts, diagrams and interdependencies.</li></ul><div></div><div><b><br>
Other Qualifications:</b></div><ul><li>
Proficiency with the following tools or their equivalents: Visio, JIRA, Confluence, and technical programming skills such as SQL, SOQL. Familiarity with other programming languages like Python or R for more advanced data analysis and automation tasks.</li><li>
Experience with CRM, ERP and/or Financial Reporting systems, system integrations, data modeling, and workflow automation is desired, as is familiarity with Salesforce, MuleSoft, Oracle NetSuite, or similar platforms.</li><li>
Practical AI and automation literacy, with a focus on governed requirements and responsible, business‑aligned AI and automation use.</li><li>
Certification in Business Analysis (Salesforce Certified BA, CBAP, CCBA, PMI-PBA, Six Sigma Green Belt) or Agile methodologies (CSM, SAFe) is a plus.</li></ul><div></div><div><br>
At WFAA, we are dedicated to creating an inspiring, creative, and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program, including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being.<b> </b><b>Click here </b><b>to learn more about our employee benefits</b>!</div><div></div><div><br>
The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the &ldquo;doing business as&rdquo; name of the merged organization comprising the University of Wisconsin Foundation (advanceuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.</div></div><div></div>

IT Technical Business Analyst

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
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 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
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 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
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 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
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 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 This is a fantastic opportunity for a
 <strong>
  Salesforce Service Cloud &amp; Data Cloud - Business Analyst
 </strong>
 expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.
 <br/>
 <br/>
 This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
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  Main Responsibilities
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 </strong>
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  Business Analysis &amp; Functional Design
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 </strong>
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   Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.
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   Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.
  </li>
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   Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.
  </li>
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   Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.
  </li>
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   Maintain clear traceability between business needs, design decisions, and delivered functionality.
  </li>
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   Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.
  </li>
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   Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.
  </li>
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   Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.
  </li>
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   Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.
  </li>
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   Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.
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  </li>
 </ul>
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  Delivery Ownership &amp; Cross-Functional Collaboration
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 </strong>
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  <li>
   Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.
  </li>
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   Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.
  </li>
  <li>
   Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.
  </li>
  <li>
   Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.
  </li>
  <li>
   Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.
  </li>
  <li>
   Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.
  </li>
  <li>
   Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.
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   <br/>
  </li>
 </ul>
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  Data Integrity, Governance &amp; Platform Discipline
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 </strong>
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  <li>
   Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.
  </li>
  <li>
   Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.
  </li>
  <li>
   Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).
  </li>
  <li>
   Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.
  </li>
  <li>
   Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.
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   <br/>
  </li>
 </ul>
 <strong>
  Testing, Validation &amp; Deployment Support
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 <ul>
  <li>
   Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.
  </li>
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   Own functional defect triage, supporting root cause analysis and prioritization based on business impact.
  </li>
  <li>
   Coordinate testing and validation activities with vendors and internal teams across integrated systems.
  </li>
  <li>
   Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.
  </li>
  <li>
   Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.
   <br/>
   <br/>
  </li>
 </ul>
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  Continuous Improvement &amp; Platform Maturity
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.
  </li>
  <li>
   Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.
  </li>
  <li>
   Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.
  </li>
  <li>
   Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.
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   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Business, Computer Science, or a related field.
  </li>
  <li>
   5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.
  </li>
  <li>
   Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).
  </li>
  <li>
   Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.
  </li>
  <li>
   Salesforce Consultant Certification (preferred)
  </li>
  <li>
   Solid understanding of integrations, APIs, data flows, and cross-system dependencies.
  </li>
  <li>
   Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.
  </li>
  <li>
   Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.
  </li>
  <li>
   Good understanding of data governance, data quality, and reporting concepts.
  </li>
  <li>
   Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.
  </li>
  <li>
   Experience working in Agile / SAFe environments and with vendor delivery partners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Business Analyst - Salesforce Service Cloud & Data Cloud

Muller's Solutions

<div><p>M&uuml;ller's Solutions is looking for a talented Microsoft Dynamics CRM Functional Consultant to join our team. In this role, you will be instrumental in helping clients optimize their customer relationship management processes through the effective implementation and customization of Microsoft Dynamics CRM solutions. You will work closely with clients to assess their needs, streamline their operations, and enhance customer interactions.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Engage with clients to gather detailed business requirements and understand their CRM processes.</li>
<li>Configure and customize Microsoft Dynamics CRM applications to align with client objectives, focusing on modules such as Sales, Marketing, and Customer Service.</li>
<li>Develop functional specifications and documentation to guide technical teams during implementation.</li>
<li>Facilitate user acceptance testing (UAT) and support clients during the go-live phase.</li>
<li>Conduct training sessions for users to ensure effective adoption and utilization of the CRM system.</li>
<li>Provide ongoing support and advice to clients, helping them leverage Dynamics CRM features to improve customer engagement and reporting.</li>
<li>Stay informed of new features, updates, and best practices in the Microsoft Dynamics CRM space to offer strategic insights to clients.</li><br>
</ul><br>
<br>
<b>Requirements</b><p><b><br>
Requirements:</b></p><ul>
<li>Bachelor's degree in Business Administration, Information Technology, or a related field.</li>
<li>A minimum of 3 years of experience working with Microsoft Dynamics CRM in a functional consulting capacity.</li>
<li>Proven knowledge and understanding of Microsoft Dynamics CRM modules, especially in Sales, Marketing, and Customer Service.</li>
<li>Strong business analysis skills to effectively document and translate user requirements into CRM solutions.</li>
<li>Excellent communication and interpersonal skills to build relationships with clients and stakeholders.</li>
<li>Ability to manage multiple projects and adapt to changing client needs.</li>
<li>Relevant Microsoft certifications in Dynamics CRM are a plus.</li><br>
</ul><br>
<br>
<b>Benefits</b><p><br>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

Microsoft Dynamics CRM Functional Consultant

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>Customer is seeking a platform-neutral Functional CRM Consultant / Business SME to lead business requirement definition and ensure the RFP reflects clear, outcome-driven, vendor-agnostic functional needs for Commercial &amp; Investment Banking (CIB).<br>
This role focuses on what Customer needs the CRM to do, not how Salesforce or Microsoft does it.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Key Responsibilities
</p></div><div><p>Business &amp; Process Assessment
</p></div><div><p>Lead workshops with Corporate and Investment Banking stakeholders to capture:
</p></div><div><p>Relationship management needs
</p></div><div><p>Client onboarding journey
</p></div><div><p>Credit lifecycle touchpoints
</p></div><div><p>Deal and pipeline tracking
</p></div><div><p>Servicing, complaints, and SLAs
</p></div><div><p>Client communications and interaction history
</p></div><div><p>Document current-state pain points and target-state expectations.
</p></div><div><p>Functional Scope Definition
</p></div><div><p>Build a functional requirements catalogue that is:
</p></div><div><p>Platform-neutral
</p></div><div><p>Prioritized (Must / Should / Could)
</p></div><div><p>Written in measurable, testable language
</p></div><div><p>Define user personas, roles, and service volumes.
</p></div><div><p>Clearly document scope boundaries and assumptions.
</p></div><div><p>Customer &amp; Service Journey Design
</p></div><div><p>Define end-to-end journeys and key business flows.
</p></div><div><p>Capture SLA and escalation requirements.
</p></div><div><p>Define operational KPIs and reporting expectations.
</p></div><div><p>RFP Authoring &amp; Vendor Evaluation Support
</p></div><div><p>Draft the functional sections of the RFP.
</p></div><div><p>Define demo scenarios that vendors must follow.
</p></div><div><p>Support evaluation of vendor responses from a business capability perspective.
</p></div><div><p>Identify functional gaps, risks, and process impacts.
</p></div><div><p>Change &amp; Adoption Considerations
</p></div><div><p>Identify organizational and process change implications.
</p></div><div><p>Outline training and adoption needs.
</p></div><div><p>Highlight dependencies on policy, governance, or operating model.
</p></div><div><p>Reporting &amp; Outputs
</p></div><div><p>Functional requirements pack
</p></div><div><p>Process and journey documentation
</p></div><div><p>Demo scripts and scoring criteria
</p></div><div><p>Functional gap and risk log
</p></div><div><p>Input into final assessment recommendation
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Required Experience
</p></div><div><p>Strong CRM functional background (banking/CIB preferred).
</p></div><div><p>Experience in requirements structuring.
</p></div><div><p>Experience running vendor or platform assessments.
</p></div><div><p>Strong workshop facilitation and stakeholder engagement skills.
</p></div><div><p>________________________________________
</p></div><div><p>Key Skills
</p></div><div><p>Business Process Design
</p></div><div><p>CRM Functional Expertise (platform-neutral mindset)
</p></div><div><p>Banking / CIB Domain Knowledge
</p></div><div><p>Requirements Capturing and Structuring
</p></div><div><p>Vendor Evaluation Support
</p></div><div><p>Stakeholder Facilitation
</p></div><div><p>Analytical Documentation
</p></div></div><p>Nice to have
</p><div><div><p>NA
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: A1 Beginner
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Abu Dhabi, United Arab Emirates
</p></div><p>Req. VR-121284
</p></div><div></div><div><div><p>Business Analysis
</p></div><div><p>BCM Industry</p>
</div><div><p>05/03/2026
</p></div><div><p>Req. VR-121284</p></div></div></div><p></p>

Enterprise CRM Architect (Engagement Lead)

Ansar Mall / Ansar Gallery

<p>The Market Analyst Identify Objectives, develop research plan, conducts appropriate research analysis, and reports the finding in professional and understandable way</p><p><b>Duties/Responsibilities:</b></p><ul><li>We are looking for a detail-oriented and analytical Business Analyst with strong experience in data analysis and market research. The ideal candidate will transform data into actionable insights to support business decision-making, improve performance, and identify growth opportunities.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Collect, analyze, and interpret business data to support strategic and operational decisions</li><li>Perform data analysis, data research, and sales analysis to identify trends and patterns</li><li>Design, track, and optimize KPIs and performance dashboards</li><li>Conduct market research, market surveys, and competitor analysis</li><li>Analyze CRM data to improve customer insights, retention, and sales performance</li><li>Perform benchmarking studies against industry standards and competitors</li><li>Analyze social media performance and digital marketing data</li><li>Evaluate Google Ads campaigns to measure ROI and optimize performance</li><li>Support business teams with insights using Power BI dashboards and reports</li><li>Work with cross-functional teams to translate business needs into analytical solutions</li></ul><p><b>Required Skills &amp; Technical Expertise</b></p><ul><li>Strong experience as a Business Analyst / Data Analyst</li><li>Proficiency in:</li><li>SPSS</li><li>SAP</li><li>Power BI</li><li>Strong knowledge of:</li><li>KPI creation and performance measurement</li><li>Market research and competitor analysis</li><li>Sales and CRM analysis</li><li>Social media and digital marketing analytics</li><li>Excellent analytical, problem-solving, and data interpretation skills</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Analytics, Economics, Statistics, or a related field</li><li>Experience working in the same or similar industry</li><li>Strong communication and presentation skills</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p><p>Work Location: In person</p>

Market Analyst

Franklin Fitch

<div>
 <p>
  <strong>
   IT Business Systems Analyst
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  We&rsquo;re looking for an IT Business Systems Analyst to act as a key link between business stakeholders and IT. This role is responsible for analyzing business needs, translating requirements into system solutions, and supporting the successful delivery and optimization of enterprise applications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Gather, analyze, and document business and system requirements
  </li>
  <li>
   Translate needs into functional specs, user stories, and workflows
  </li>
  <li>
   Partner with stakeholders and technical teams to implement solutions
  </li>
  <li>
   Support system enhancements, releases, and configuration changes
  </li>
  <li>
   Lead and coordinate testing efforts, including UAT
  </li>
  <li>
   Troubleshoot issues, perform root cause analysis, and support production systems
  </li>
  <li>
   Identify process improvements and recommend technology solutions
  </li>
  <li>
   Ensure alignment with security, compliance, and regulatory standards
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Bring
  </strong>
 </p>
 <ul>
  <li>
   Experience as a Business Systems Analyst, IT Business Analyst, or similar
  </li>
  <li>
   Strong requirements gathering and documentation skills
  </li>
  <li>
   Experience supporting enterprise systems (ERP, CRM, HRIS, etc.)
  </li>
  <li>
   Exposure to UAT, testing coordination, and system implementations
  </li>
  <li>
   Ability to communicate effectively with both technical and non-technical teams
  </li>
  <li>
   Strong problem-solving and analytical mindset
  </li>
  <li>
   Experience in regulated or professional services environments is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If this sounds like a fit, apply now!
 </p>
</div>


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