crm business analyst

Systems Arabia

<div>
 
 We are looking for a detail-oriented Business Analyst / Documentation Specialist with experience in ERP and CRM systems. The role involves working closely with business and technical stakeholders to gather requirements, document processes, and ensure solutions meet business needs.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Gather, analyze, and document business requirements for ERP and CRM modules.
 </li>
 <li>
 Prepare and maintain functional documentation such as BRDs, process flows, and use cases.
 </li>
 <li>
 Facilitate workshops with stakeholders to map processes and identify gaps.
 </li>
 <li>
 Support configuration and customization decisions by translating business needs into functional requirements.
 </li>
 <li>
 Validate solutions during system testing and User Acceptance Testing (UAT).
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field (Business, Information Systems, Computer Science, or equivalent).
 </li>
 <li>
 3&ndash;5 years of experience as a Business Analyst or Documentation Specialist.
 </li>
 <li>
 Strong experience in requirements gathering and process mapping.
 </li>
 <li>
 Functional knowledge of ERP and CRM systems.
 </li>
 <li>
 Excellent communication skills and strong attention to detail.
 </li>
 </ul>
</div>

Business Analyst & Documentation Specialist

StreamDelta

<div>
 
 
 Senior Business Analyst (Telecommunications)
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide functional CRM consultancy within the telecommunications domain,
 </li>
 <li>
 Gather and analyze business requirements from various stakeholders to shape solutions that meet business, technology, and operational needs,
 </li>
 <li>
 Perform business process analysis and contribute to process design and optimization,
 </li>
 <li>
 Participate in technology design and oversee
 
 implementation activities,
 
 </li>
 <li>
 Identify business, technology, and IT challenges, proposing and shaping relevant solutions,
 </li>
 <li>
 Coordinate communication between business units, development, and test teams, ensuring smooth delivery,
 </li>
 <li>
 Work in an agile environment, actively participating in sprint planning, backlog refinement, and delivery tracking.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology Management, Engineering, or a related field,
 </li>
 <li>
 5 years of experience in requirement gathering, business analysis (functions, processes, user interfaces, etc.), and CRM-related projects,
 </li>
 <li>
 Experience in one or more CRM tools (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, or SuiteCRM preferred),
 </li>
 <li>
 Strong knowledge of integration methods (e.g., Web Services, APIs),
 </li>
 <li>
 Understanding of operating models, governance structures, demand, and project management methodologies,
 </li>
 <li>
 Strong analytical thinking, problem-solving, and result-oriented mindset,
 </li>
 <li>
 Excellent stakeholder management skills, able to build trust and maintain effective communication channels,
 </li>
 <li>
 Proven ability to work under tight deadlines in a fast-paced environment while managing priorities effectively,
 </li>
 <li>
 Eligible to work in Turkey.
 </li>
 </ul>
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 Experience in the Telco industry and understanding of customer lifecycle processes,
 </li>
 <li>
 Familiarity with agile delivery models and digital transformation initiatives in telecommunications.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

EI-TECHNOLOGIES MENA

<div>Company Description 
EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq. 
Job Description 
Responsibilities<ul><li>
Translate business needs into requirements and work with the delivery team throughout the entire project lifecycle</li><li>
Conduct workshops to gather business</li><li>
Develop functional requirements</li><li>
Salesforce configuration</li><li>
Provide user training</li><li>
Conduct UAT phase with the client</li><li>
Manage team, people and client relationship</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s Degree in a related field</li><li>
3 - 4 years of experience as business analyst with minimum 3 years in Salesforce</li><li>
Experience in Real Estate industry</li><li>
Advanced skills in business analysis with the capability to capture requirements, make recommendations, and optimize implementation to meet overall business goals</li><li>
Qualifications and experience should exceed QA requirements</li><li>
Knowledge in Software Design and/or coding languages</li><li>
Problem solving; positive approach and conflict resolution</li><li>
Ability to organize and manage competing priorities simultaneously</li><li>
Strong verbal and written communication skills especially in English</li><li>
Experience in development and delivery of end-user training for business systems is a plus</li><li>
Functional / Industry knowledge is a plus</li><li>
Based in UAE</li><li>
Ability to travel</li></ul></div>

Salesforce Business Analyst (Based in Dubai - UAE)

Meydan Free Zone

<div>
 
 Meydan Free Zone offers entrepreneurs and start-up businesses the opportunity to set up and run their own businesses right in the heart of Dubai. We provide access to exceptional talent, entrepreneur expertise, and a wide range of start-up support services.
 
 
 
 
 
 As we continue our exciting growth plans, we seek talented people to join us. We are currently hiring a dynamic
 
 Business Analyst (Zoho)
 
 to bridge the gap between IT and business requirements. You will analyze processes, gather requirements, and implement solutions to enhance efficiency.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Gather and document business requirements from stakeholders.
 </li>
 <li>
 Analyze and improve existing business processes.
 </li>
 <li>
 Conduct data analysis to support decision-making.
 </li>
 <li>
 Assist in project planning and execution.
 </li>
 <li>
 Communicate effectively between business units and technical teams.
 </li>
 <li>
 Create and maintain project documentation (BRDs, user stories).
 </li>
 <li>
 Support user acceptance testing (UAT).
 </li>
 <li>
 Provide training and support to end-users.
 </li>
 </ul>
 
 
 
 
 
 To join our team, you will have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, IT, or related field.
 </li>
 <li>
 3+ years in a similar role.
 </li>
 <li>
 Relevant certifications (e.g., CBAP) are a plus in Zoho or any CRM platforms.
 </li>
 <li>
 Working under pressure and providing solutions to business needs after studying the system.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Proficiency in data analysis tools (e.g., Excel, SQL).
 </li>
 <li>
 Familiarity with project management methodologies (Agile, Waterfall).
 </li>
 <li>
 Excellent communication skills with clients, colleagues, and other stakeholders.
 </li>
 <li>
 Strong problem-solving capability.
 </li>
 <li>
 Result oriented.
 </li>
 </ul>
 
 
 
 
 
 Language skills:
 
 
 <ul>
 <li>
 English.
 </li>
 <li>
 Any other language is desirable.
 </li>
 </ul>
 
 
 
 
 Our Vision is to be the world-class hub for entrepreneurship and innovation in the region. If you are ready to be a part of that journey, we would love to hear from you!
 
 
 
</div>

Business Analyst

S&P Global

<div>
 
 About The Role
 
 
 
 
 Grade Level (for internal use):
 
 
 
 08
 
 
 
 Job Title:
 
 Salesforce Business Analyst
 
 
 
 Location:
 
 Islamabad, Pakistan
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support S&amp;P Global&rsquo;s critical CRM system for continuous excellence in Commercial Operations.
 </li>
 <li>
 Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams.
 </li>
 <li>
 As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them.  You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
 </li>
 <li>
 Engage with stakeholders and understand requirements for issue resolution
 </li>
 <li>
 Be an active member of a technical support team and manage the resolution of critical incidents.
 </li>
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 Assist in creating comprehensive technical documents.
 </li>
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 Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary.
 </li>
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 Supervise activities between resources, and facilitate smooth workflow for service delivery.
 </li>
 <li>
 Build Knowledge Base articles, Playbooks, documentation.
 </li>
 <li>
 Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology.
 </li>
 <li>
 Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement.
 </li>
 <li>
 Be up to date with current field practices to enhance service standards and delivery.
 </li>
 <li>
 Understand end-to-end solution and integrations in the overall architecture.
 </li>
 <li>
 Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.
 
 
 </li>
 </ul>
 
 (Basic Qualification)
 
 
 
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Should have working understanding of Salesforce and/or on a Technical Support Team in a related field.
 </li>
 <li>
 Basic understanding of Agile best practices.
 </li>
 <li>
 Good understanding of development environments and testing processes.
 </li>
 <li>
 Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions.
 </li>
 <li>
 Pursing or Completed Bachelor&rsquo;s Degree or Master Degree in Engineering or equivalent.
 </li>
 <li>
 Excellent team player &amp; interpersonal skills.
 </li>
 <li>
 Experience collaborating with clients on business process enhancements.
 
 
 </li>
 </ul>
 
 Preferred Qualification
 
 
 
 <ul>
 <li>
 Hands-on experience with Salesforce across any domain, demonstrating practical application and proficiency in leveraging the platform for business solutions.
 </li>
 <li>
 Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus)
 
 
 </li>
 </ul>
 #
 
 
 
 What&rsquo;s In It For
 
 
 You?
 
 
 
 
 Our Mission
 
 
 
 Advancing Essential Intelligence.
 
 
 
 Our People
 
 
 
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 
 
 
 Our Values
 
 
 
 
 Integrity, Discovery, Partnership
 
 
 
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
 
 Benefits
 
 
 
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
 
 Our Benefits Include
 
 
 
 <ul>
 <li>
 Health &amp; Wellness: Health care coverage designed for the mind and body.
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 <li>
 Flexible Downtime: Generous time off helps keep you energized for your time on.
 </li>
 <li>
 Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
 </li>
 <li>
 Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
 </li>
 <li>
 Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
 </li>
 <li>
 Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
 
 
 </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 
 
 
 Global Hiring And Opportunity At S&amp;P Global
 
 
 
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 
 
 
 Recruitment Fraud Alert
 
 
 
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 
 
 
 Equal Opportunity Employer
 
 
 
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 
 
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
 
 US Candidates Only:
 
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 
 
 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
 
 Job ID:
 
 321639
 
 
 
 Posted On:
 
 2025-11-24
 
 
 
 Location:
 
 Islamabad, Pakistan
 
 
</div>

Salesforce Business Analyst

Deloitte

<div>
 
 About Deloitte
 
 : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 
 
 
 Our Purpose
 
 
 
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 
 
 Our shared values guide the way we behave to make a positive, enduring impact:
 
 
 During Your Tenure As a CRM Functional Consultant In Sales &amp; Services, You Will Demonstrate And Develop Your Capabilities In The Following Areas
 
 
 <ul>
 <li>
 Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
 </li>
 <li>
 Responsible for acting as a bridge between the business and technical stakeholders.
 </li>
 <li>
 Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives.
 </li>
 <li>
 Translate functional requirements into technical requirements that can be used by technical teams. Acts as a bridge between the business and technical stakeholders for any clarifications.
 </li>
 <li>
 Prepare business requirement documents, lead sign-off from business, write user stories, and acceptance criteria and perform demo.
 </li>
 <li>
 Conduct user training sessions and create user documentation to ensure smooth adoption of the application. Provide ongoing support and address user inquiries to maximise system utilisation.
 </li>
 <li>
 Recommend relevant reports and dashboard capabilities to extract meaningful insights from data to help stakeholders make informed decisions.
 </li>
 <li>
 Collaborate with the development team to oversee integrations with other systems. Collaborate with testing to ensure the integrity and reliability of the solutions.
 </li>
 <li>
 Propose and implement enhancements to existing systems to optimise performance and user experience.
 
 
 </li>
 </ul>
 
 Leadership Capabilities
 
 
 
 <ul>
 <li>
 Builds own understanding of our purpose and values; explores opportunities for impact.
 </li>
 <li>
 Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
 </li>
 <li>
 Understands expectations and demonstrates personal accountability for keeping performance on track.
 </li>
 <li>
 Actively focuses on developing effective communication and relationship-building skills.
 </li>
 <li>
 Understands how their daily work contributes to the priorities of the team and the business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software, or a related field.
 </li>
 <li>
 Decent understanding of CRM and the ability to comprehend how CRM can impact businesses.
 </li>
 <li>
 Proven experience of 2-5 years of working in a functional role with any CRM tools like Salesforce, Microsoft Dynamics, Oracle CX, or others.
 </li>
 <li>
 Experienced at directly engaging with clients, driving discussions, and gathering detailed business requirements.
 </li>
 <li>
 Ability to handle ambiguity, progress discussions and make suggestions in an unstructured environment.
 </li>
 <li>
 Extensive experience in translating business requirements into process flows, and user stories including comprehensive acceptance criteria; and receiving client sign-off.
 </li>
 <li>
 Quick learner with an ability to understand business processes from the perspective of different functions, departments, and business units. Prioritise the requirements as per business objectives.
 </li>
 <li>
 Ability to define use cases and outline detailed user journeys.
 </li>
 <li>
 Skilled at designing reports and dashboards, including relevant KPIs to track business outcomes.
 </li>
 <li>
 Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels across business and technical teams.
 </li>
 <li>
 Experienced at driving system implementation, monitoring solutions developed by technical teams, tracking progress against milestones, and agile methodology.
 </li>
 <li>
 Ability to analyse and recommend data flow best practices knowledge.
 </li>
 <li>
 Experienced at managing client deliverables and presentations independently.
 </li>
 <li>
 An individual with a proactive mindset who looks at details analytically and is actively curious to achieve clarity.
 </li>
 <li>
 Comfortable working in a fast-paced environment and contributing high-quality work.
 </li>
 <li>
 CRM certifications will be a preference.
 </li>
 </ul>
</div>

CRM Functional Consultant| Sales & Services | Amman

EDGE INTEGRATED TECHNICAL SERVICES LLC

Job Description:We are looking for a Zoho CRM Developer / Analyst who can independently design, develop, and customize Zoho CRM modules to meet business requirements. The ideal candidate will have hands-on experience in building workflows, automation, reports, and integrations while ensuring smooth functionality across departments.You will work closely with management and internal teams to understand process needs, optimize CRM usage, and enhance data-driven decision-making.Key Responsibilities:<ul><li>Design and develop custom Zoho CRM modules, fields, layouts, and dashboards.</li><li>Create and manage workflows, automation, and blueprints to streamline business operations.</li><li>Customize CRM functions using Deluge scripting and ensure system efficiency.</li><li>Integrate Zoho CRM with other Zoho applications (Books, Projects, Creator, etc.) and third-party tools.</li><li>Analyze existing processes and recommend system improvements to enhance productivity.</li><li>Troubleshoot technical issues and implement timely solutions.</li><li>Ensure data integrity and accuracy across all CRM modules.</li><li>Prepare reports, performance metrics, and analytics as required by management.</li><li>Work independently on CRM development projects with minimal supervision.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience in Zoho CRM development.</li><li>Strong understanding of Deluge scripting, API integration, and Zoho ecosystem.</li><li>Proven experience in module creation and customization.</li><li>Ability to work independently and deliver results within deadlines.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation abilities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you create the CRM Modules on your own?</li><li>Can you work Independently at Backend?</li><li>Can you work as Zoho CRM Analyst?</li></ul>

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