crm business analyst

Analog Devices

<div>About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible&trade;. Learn more at www.analog.com and on LinkedIn and Twitter (X) . 
<h1 class="jobSectionHeader">Business System Analyst &ndash; Sales Operations
</h1><h2 class="jobSectionHeader">Role Summary
</h2>The Business Systems Analyst (BSA) &ndash; Sales Operations is a senior, advanced professional and key contributor operating in a complex, business‑critical environment . The role goes beyond execution of defined requirements and is accountable for shaping solutions, influencing business outcomes, and leading delivery within Sales Operations domains .
This role owns and drives the evolution of Pipeline Management in Microsoft Dynamics CRM and Sales Performance / Incentive Management (SPM/SIM) in Xactly , partnering closely with Sales Operations leadership, Sales Compensation, Finance, HR, Data teams, IT delivery, and strategic vendors.
The BSA operates within a business‑led Agile delivery model , taking a leadership role in backlog shaping, value prioritisation, and cross‑functional delivery. The role works with minimal supervision , exercises judgement within broadly defined policies , and has visible impact across Sales Operations, commercial execution, and revenue assurance .
<h2 class="jobSectionHeader">Key Responsibilities
</h2><h3 class="jobSectionHeader">Sales Operations Systems &ndash; Strategic Business Ownership</h3>
<ul><li>Act as a senior Business Systems Analyst and domain lead for Sales Operations systems and processes.</li>
<li>Partner with Sales Operations leadership to define roadmap priorities , success measures, and outcomes for CRM and SPM capabilities.</li>
<li>Translate complex business strategies, compensation models, and operational needs into end‑to‑end system and process solutions .</li>
<li>Proactively identify gaps, risks, and opportunities across people, process, data, and technology.</li>
</ul><h3 class="jobSectionHeader">Microsoft Dynamics CRM &ndash; Pipeline Management</h3>
<ul><li>Own and drive end‑to‑end pipeline management capabilities , including opportunity lifecycle, forecasting inputs, data quality, and pipeline governance.</li>
<li>Lead complex requirement definition and solution design for CRM enhancements, including workflows, data models, reporting, and integrations.</li>
<li>Perform in‑depth root cause analysis of systemic pipeline issues and lead sustainable remediation.</li>
<li>Influence CRM usage standards and operating models to improve forecast accuracy and business confidence.</li>
<li>Act as a trusted advisor to Sales Leadership on pipeline health and system enablement.</li>
</ul><h3 class="jobSectionHeader">Xactly &ndash; Sales Performance &amp; Incentive Management</h3>
<ul><li>Provide senior functional ownership of Sales Compensation and Incentive processes within Xactly.</li>
<li>Lead analysis and design of complex compensation plans , quota structures, crediting rules, and calculation logic.</li>
<li>Partner with Sales Compensation and Finance to assess business impact, risk, and compliance of plan changes.</li>
<li>Own validation, reconciliation, and resolution of complex incentive issues with material revenue or employee impact.</li>
<li>Act as primary liaison with the vendor for escalations, roadmap alignment, and release readiness.</li>
</ul><h3 class="jobSectionHeader">Business‑Led Agile Delivery &amp; Leadership</h3>
<ul><li>Take a lead role in business‑led Agile delivery , shaping and prioritising backlog items based on value, urgency, and commercial impact.</li>
<li>Lead backlog refinement, sprint planning, and delivery alignment with IT teams and vendors.</li>
<li>Act as Scrum Master or Delivery Lead where required, facilitating ceremonies, removing impediments, and reinforcing disciplined Agile practices.</li>
<li>Drive continuous improvement in delivery predictability, stakeholder engagement, and realised business value.</li>
</ul><h3 class="jobSectionHeader">Business Analysis, Delivery &amp; Change Leadership</h3>
<ul><li>Lead complex business analysis activities across multiple workstreams or initiatives.</li>
<li>Define and maintain functional designs, user stories, acceptance criteria, and traceability to business outcomes.</li>
<li>Own and coordinate User Acceptance Testing (UAT) for critical releases, ensuring solutions meet business, financial, and compliance requirements.</li>
<li>Support production releases and act as escalation point for complex operational issues.</li>
<li>Drive adoption through clear process definition, documentation, and change support.</li>
</ul><h3 class="jobSectionHeader">Collaboration, Influence &amp; Mentorship</h3>
<ul><li>Serve as a senior liaison between business stakeholders, IT delivery, Data teams, and external vendors.</li>
<li>Communicate effectively with senior and executive stakeholders , translating complexity into clear options and recommendations.</li>
<li>Provide mentorship and informal leadership to P3 BSAs and less experienced analysts.</li>
<li>Represent Sales Operations systems in cross‑functional and enterprise initiatives.</li>
</ul><h2 class="jobSectionHeader">Knowledge &amp; Skills</h2>
<ul><li>Deep expertise in Sales Operations processes , including pipeline management, forecasting, and incentive compensation.</li>
<li>Advanced functional knowledge of Microsoft Dynamics CRM in a complex commercial environment.</li>
<li>Strong expertise in Sales Performance Management / Incentive Compensation , with Xactly experience strongly preferred.</li>
<li>Proven ability to operate in business‑led Agile environments , including backlog ownership and delivery leadership.</li>
<li>Strong analytical, problem‑solving, and solution design capabilities.</li>
<li>Ability to influence outcomes without formal authority and operate effectively in matrixed organisations.</li>
</ul><h2 class="jobSectionHeader">Education &amp; Experience</h2>
<ul><li>Bachelor&rsquo;s degree or equivalent combination of education and experience.</li>
<li>Typically requires 7+ years of relevant professional experience in Business Systems Analysis, Sales Operations, CRM, Sales Compensation, or related domains.</li>
<li>Demonstrated experience operating as a senior individual contributor in complex, business‑critical environments.</li>
<li>Experience leading complex initiatives, influencing senior stakeholders, and mentoring others.</li>
<li>Scrum Master experience or certification is strongly preferred.</li>
</ul>For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position &ndash; except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) &ndash; may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
EEO is the Law: Notice of Applicant Rights Under the Law .
Job Req Type: Experienced 
Required Travel: Yes, 10% of the time 
Shift Type: 1st Shift/Days
The expected wage range for a new hire into this position is $113,190 to $163,905.
<ul><li>Actual wage offered may vary depending on work location , experience, education, training, external market data, internal pay equity, or other bona fide factors.
</li><li>This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
</li><li>This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time , and other benefits.</li></ul></div>

Business System Analyst – Sales Operations

Cloud and Things

<div>Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector&rsquo;s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.? 
 
*This is an exempt position. Salary commensurate with experience* 
 
Overview: 
Location: Hybrid &ndash; Brooklyn, NY 
Salary: $125,000 - $135,000 
 
We are seeking a Business Analyst who will support our client with capturing business requirements for 311 CSMS to support enhancement and defect fixes. This role will is expected to lead requirements gathering, translate business needs into clear functional designs, and ensure Microsoft Dynamics CRM solutions meet both technical requirements and end-user expectations across enhancements, defect fixes, testing, and delivery. The ideal candidate for this role is a highly experienced Dynamics CRM professional with strong SDLC and multi-channel solution experience, excellent communication and documentation skills, and the confidence to work independently while collaborating effectively with both business and technical stakeholders. 
 
Duties:
<ul><li>Provide Subject Matter Expertise in Microsoft Dynamics CRM.
</li><li>Understand the business needs, elicit and document business requirements
</li><li>Conceptualize and design best-practice solutions that leverage product and industry knowledge, as directed by requirements.
</li><li>Communicate requirements and designs to business, development, testing and training teams; manage updates.
</li><li>Provide insight into designs, verify test conditions and assist with User Acceptance Testing and Demonstrations.
</li><li>Validate that the application fulfils requirements and meets end user expectations.
</li><li>Manage defect triage during internal and external testing events.
</li><li>Develop and maintain any additional supplemental documentation, artifacts and deliverables generated in the Analysis &amp; Design phase, as dictated by project/product methodologies, standards and guidelines.
</li><li>Work with project managers, product managers and product owners to obtain consensus and signoff on requirements deliverables.
</li></ul>
 
Mandatory Qualifications:
<ul><li>8+ years of relevant experience working with Microsoft Dynamics CRM.
</li><li>5+ years of experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.).
</li><li>2+ years of experience developing requirements for multi-channel solution (ex. CRM application, online Portal, native Mobile Apps (iOS, Android)).
</li><li>Deep know-how and proven record of Microsoft Dynamics CRM implementation life-cycle (participated in at least two implementations).
</li><li>Strong knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration etc.).
</li><li>Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design).
</li><li>Excellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; works well with technical and non-technical resources.
</li><li>Experience using SDLC management systems (like Azure DevOps) to capture and document requirements.
</li><li>Proficient using standard project tools including Microsoft Project, Excel and PowerPoint.
</li><li>Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.).
</li></ul>
 
Desirable Qualifications:
<ul><li>Experience with Power Pages (Microsoft Dynamics Portal).
</li><li>Experience in performing Analysis and Design on large systems integration projects with multiple organizations.
</li><li>Experience with cloud-based CRM solutions.
</li><li>Strong writing skills.
</li><li>Microsoft Dynamics CRM certification(s).
</li><li>Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.
</li><li>Knowledge of NYC Government culture.
</li></ul>
 
Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,?color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. 
 
AI-Assisted Resume Evaluation Notice 
Cloud and Things &ndash; Talent Management 
 
Notice to Candidates 
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals. 
 
How AI Is Used 
Our AI tools assist by:
<ul><li>Analyzing resumes against job requirements
</li><li>Supporting our recruiters in candidate data evaluation
</li><li>Ensuring consistent review standards across all applications
</li></ul>Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation. 
 
Your Data and Privacy 
 
Cloud and Things Data Handling:
<ul><li>Your information is processed securely and used exclusively for recruitment purposes
</li><li>Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
<ul><li>You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: security@cloudandthings.com
</li></ul></li><li>All personal information is handled confidentially in accordance with our privacy policy
</li></ul>
 
AI Tool Data Processing:
<ul><li>AI processing data is retained for a maximum of 90 days, after which it is deleted
</li><li>All data sent to AI tools is encrypted in transit and at rest
</li><li>AI tools comply with applicable privacy laws including GDPR and CCPA
</li><li>Personal data is anonymized or minimized wherever possible during AI processing</li></ul> 
 
Your Participation 
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.</div>

Business Analyst - (Microsoft Dynamics CRM)

S&P Global

<div><div><h1 class="jobSectionHeader">Business Analyst II (Salesforce)</h1>
<ul><li>Islamabad, Pakistan</li>
<li>Information Technology</li>
<li>328121</li>
</ul></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2> 
<div> 
<h1 class="jobSectionHeader">About the Role:</h1>
Grade Level (for internal use):
09
<div><div>The Team 
</div><div>You&rsquo;ll join a team of enthusiastic professionals supporting our Salesforce and Order-to-Cash (OTC) technical solutions. The team is committed to guiding our business partners and end users with industry best practices, innovative solution design, and creating long-term value for our customers. We work collaboratively across technical and business units to deliver excellence in Commercial Operations.
</div><div>The Impact
</div><div>As a Salesforce Order to Case Business Analyst, you will play a crucial role in supporting S&amp;P Global&rsquo;s critical CRM system, ensuring continuous improvement and operational excellence. Your proactive approach to analyzing the data and recommending enhancements will help drive process quality, maximize technology effectiveness, and create lasting value for our clients and stakeholders. 
</div><div>What&rsquo;s in it for you
</div><div><ul><li>Opportunity to work with a dynamic technical support team and industry-leading CRM tools.
</li></ul></div><div><ul><li>Engage with business partners, end users, and technical experts to deliver impactful solutions to day-to-day problems.
</li></ul></div><div><ul><li>Develop your technical knowledge and contribute to a team committed to constant learning and upskilling to keep current with today&rsquo;s ever changing technical landscape.
</li></ul></div><div><ul><li>Contribute to AI-focused initiatives and knowledge management efforts.
</li></ul></div><div><ul><li>Exposure to the latest technology trends and industry best practices.
</li></ul></div><div><ul><li>Continue to grow your skills in communication, collaboration, and critical thinking as you work with our end users and business teams. 
</li></ul></div><div>Responsibilities
</div><div><ul><li>Support S&amp;P Global&rsquo;s CRM system for ongoing excellence in Commercial Operations through understanding priorities and driving execution.
</li></ul></div><div><ul><li>Collaborate with end users, product owners, and development teams from Order-to-Cash, Salesforce, and Entitlements.
</li></ul></div><div><ul><li>Proactively analyze technical solutions, root causes, and overall impact to identify areas for operational improvement.
</li></ul></div></div><div><div><ul><li>Understand how to frame your work in alignment with the Corporate Platforms Scorecard and defined priorities.
</li></ul></div><div><ul><li>Manage and resolve critical incidents as an active member of the technical support team as well as handling any escalations and communications on P1 issues.
</li></ul></div><div><ul><li>Assist in creating comprehensive technical documentation and Knowledge Base articles.
</li></ul></div><div><ul><li>Ensure effective execution of the month-end close process through collaboration and issue mitigation.
</li></ul></div><div><ul><li>Supervise activities between resources, facilitating smooth workflow for service delivery.
</li></ul></div><div><ul><li>Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners.
</li></ul></div><div><ul><li>Understand end-to-end solutions and integrations within the overall architecture. Find ways to bring AI and automation to the team with the opportunity to experiment and enhance. 
</li></ul></div><div>What we&rsquo;re looking for
</div><div><ul><li>2+ years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field of OTC/CPQ.
</li></ul></div><div><ul><li>Basic understanding of Agile best practices.
</li></ul></div><div><ul><li>Good understanding of development environments and testing processes.
</li></ul></div><div><ul><li>Strong analytical, communication, and collaboration skills.
</li></ul></div><div><ul><li>Experience working in an operation based managerial role.
</li></ul></div><div><ul><li>SFDC Certifications: Admin Preferred 
</li></ul></div><div>Preferred Qualifications:
 </div><div><ul><li>Bachelor's or higher degree in technology related field.
</li></ul></div></div>What&rsquo;s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
 
Integrity, Discovery, Partnership 
 
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 
 
Benefits:
We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 
 
Our benefits include:
<ul><li>Health &amp; Wellness: Health care coverage designed for the mind and body.
</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.
</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
</li><li>Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
</li><li>Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
</li></ul>For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&amp;P Global:
At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
-
Equal Opportunity Employer
S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. 
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
-
20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority &ndash; Ratings - (Strategic Workforce Planning)
 
 
Job ID: 328121
 
Posted On: 2026-05-04
 
Location: Islamabad, Pakistan</div></div></div>

Business Analyst II (Salesforce)

RenewAire

<div>Description: 
Are you passionate about transforming business challenges into innovative software solutions? Are you motivated to lead change enterprise wide, connecting business strategy with technology? If so, we're looking for you!
As part of our global IT team the Soler &amp; Palau North American Business Relationship Manager (BRM) &ndash; CRM serves as the strategic liaison between IT and business units to ensure the organization maximizes value from its Customer Relationship Management (CRM) platforms. This role blends business analysis, relationship management, CRM expertise, and technology strategy to drive business outcomes, enhance customer experience, and support digital transformation initiatives.<h3 class="jobSectionHeader"> 
</h3><h3 class="jobSectionHeader">
Key Responsibilities:</h3>
Strategic Partnership &amp; Relationship Management<ul><li>
Act as the primary point of contact between IT and key business stakeholders for CRM-related initiatives.</li><li>
Develop a deep understanding of business goals, processes, and challenges to translate them into CRM capabilities and technology requirements.</li><li>
Build and maintain strong relationships with business leaders, ensuring alignment between IT strategy and business priorities.</li><li>
Advocate for business needs within IT while promoting IT capabilities to the business.</li></ul>
CRM Strategy &amp; Roadmap Development<ul><li>
Collaborate with business and technical teams to define the CRM roadmap, ensuring alignment with organizational strategy.</li><li>
Identify opportunities to leverage CRM tools (e.g., Dynamics 365, Salesforce) to enhance customer engagement, sales efficiency, marketing automation, and service performance.</li><li>
Drive adoption of CRM best practices and ensure consistent usage across the organization.</li></ul>
Requirements Gathering &amp; Solution Delivery<ul><li>
Lead requirements elicitation, documentation, and validation for CRM enhancements and new features.</li><li>
Partner with IT delivery teams, developers, and vendors to ensure solutions meet business needs.</li><li>
Oversee the end-to-end lifecycle of CRM initiatives, including planning, testing, rollout, and change management.</li></ul>
Change Management &amp; Training<ul><li>
Develop and execute change management strategies to ensure successful CRM adoption.</li><li>
Coordinate training plans, user documentation, and communication to ensure smooth onboarding and ongoing engagement.</li><li>
Serve as an escalation point for CRM-related issues and improvement opportunities.</li></ul>
Governance, Performance &amp; Continuous Improvement<ul><li>
Monitor CRM system performance and user experience, recommending enhancements and optimizing workflows.</li><li>
Ensure adherence to data governance, IT security, and compliance requirements.</li><li>
Track KPIs and produce reporting on CRM utilization, business impact, and project progress.</li></ul><h3 class="jobSectionHeader">
 An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.</h3> 
Qualifications
Education &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Information Technology, Business Administration, or a related field.</li><li>
5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles.</li><li>
Demonstrated experience with CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, HubSpot).</li></ul>
Skills &amp; Competencies<ul><li>
Strong understanding of CRM processes (sales, marketing, customer service, field service).</li><li>
Excellent communication, negotiation, and stakeholder management skills.</li><li>
Proven ability to translate business requirements into technical specifications.</li><li>
Experience with project management, Agile methodologies, and cross-functional collaboration.</li><li>
Analytical, strategic thinker with a customer-centric mindset.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
CRM certification (e.g., Dynamics 365 CE, Salesforce Administrator).</li><li>
Certifications in business analysis (CBAP), project management (PMP, PRINCE2) or agile methodologies (CSM, SAFe).</li><li>
Experience with integration tools (e.g., Power Platform, MuleSoft).</li><li>
Background in data analysis, reporting, or BI tools.</li></ul><h2 class="jobSectionHeader">
What Success Looks Like</h2><ul><li>
Strong business&ndash;IT partnerships built on trust and transparency.</li><li>
Increased CRM adoption and measurable improvements in business processes.</li><li>
Delivery of CRM initiatives that directly support business goals and customer experience.</li><li>
Proactive identification of opportunities that drive business value through technology.</li></ul><h2 class="jobSectionHeader">
Travel and Location</h2><ul><li>
Up to 25% travel annually as needed, potentially higher levels to start the project.</li><li>
Role is based out of Waunakee WI facility, as a hybrid role, 3 days on site 2 days remote, with higher number of days on site to begin the project.</li></ul><h3 class="jobSectionHeader">
What do we offer?</h3><ul><li>
The opportunity to be a key figure in the digital transformation of a leading multinational company with a global presence.</li><li>
Challenging and innovative projects that will directly impact the efficiency and success of our operations.</li><li>
A diverse, collaborative work environment with a high level of autonomy.</li><li>
A competitive compensation package and attractive benefits.</li><li>
Extensive opportunities for professional development and continuing education.</li></ul>
If you're ready to take on a strategic, high-impact role where you can merge your business vision with your passion for technology, we'd love to meet you!
Requirements: 
Physical and Mental Demands
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.?The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.?
Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.?
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div>

S&P N. America IT Business Relationship Manager (BRM), CRM

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Analyst supports the efficient execution of sales operations across ADC by maintaining sales processes, ensuring data accuracy, and providing analytical support to sales teams. This role contributes to improving sales productivity through reporting, CRM support, process coordination, and sales enablement activities.
 
 
 Working closely with sales teams and internal stakeholders, the Sales Operations Analyst helps maintain operational consistency, supports sales performance monitoring, and contributes to the effective use of sales tools and systems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the implementation and maintenance of sales processes, workflows, and operational procedures.
 </li>
 <li>
 Assist in identifying process gaps and support initiatives to improve sales efficiency and effectiveness.
 </li>
 <li>
 Maintain and update customer and sales data in CRM systems, ensuring data accuracy and completeness.
 </li>
 <li>
 Support users with CRM system usage, troubleshooting basic issues, and escalating system concerns when needed.
 </li>
 <li>
 Support the adoption of sales enablement tools and digital sales processes.
 </li>
 <li>
 Prepare and maintain sales reports, dashboards, and performance trackers.
 </li>
 <li>
 Analyze sales data, pipeline status, and KPIs to identify trends and support decision-making.
 </li>
 <li>
 Monitor sales activities and provide regular updates to sales management.
 </li>
 <li>
 Support forecasting activities by consolidating and validating sales data.
 </li>
 <li>
 Coordinate sales training sessions on CRM, tools, and sales processes.
 </li>
 <li>
 Assist with pricing tools, catalog management, quotation support, and order coordination.
 </li>
 <li>
 Coordinate with internal teams such as finance, logistics, and customer service to support smooth sales operations.
 </li>
 <li>
 Ensure sales records and documentation are maintained in line with internal policies and compliance standards.
 </li>
 <li>
 Assist in collecting customer feedback and market insights to support sales improvements
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Education:
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Sales, Marketing, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in sales operations, sales support, business analysis, or a related role.
 </li>
 <li>
 Exposure to supporting sales teams in a corporate or enterprise environment is preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Good understanding of sales operations processes and CRM systems.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 <li>
 Proficiency in MS Excel, Power BI, CRM systems, and reporting tools.
 </li>
 <li>
 Good understanding of sales KPIs, pipeline tracking, and forecasting basics.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Effective communication and stakeholder support skills.
 </li>
 </ul>
</div>

Sales Operations Analyst

Workwear Outfitters

<div>Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.
Brands under the Workwear Outfitters umbrella include Red Kap&reg;, Bulwark&reg;, Image Authority&reg;, Kodiak&reg;, Terra&reg;, Liberty &reg;, Work Authority&reg;, Workrite&reg; Fire Service, Chef Designs&reg;, and Horace Small&reg;. Workwear Outfitters is also the exclusive licensee for Dickies&reg; apparel in the B2B channel.
Our Purpose: &ldquo;We champion and empower workers who make our world work better&rdquo;
Major benefits include medical, vision and dental, Life and Disability coverage.
Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.
What You Will Do as a CRM Analyst: The CRM Analyst role is responsible for the WWOF Customer Relationship Management (CRM) system, acting as a strategic partner with internal stakeholders to help produce solutions to drive revenue, increase overall efficiencies, drive data integrity through processes/routines and help solve business problems.
How You Will Make a Difference:
<ul><li>Serve as a senior-level system administrator for the Salesforce Lightning environment managing fields/objects, record types, data validation, content/visuals, integrations (both internal and external), and other features as needed.
</li><li>Lead continuous analysis of Salesforce.com platform features, releases, upgrades, and best practices that align with organizational vision and strategy and that achieve the greatest business impact.
</li><li>Maintain proper documentation of processes, policies, and configurations (including functional and technical designs) made to the system in accordance with ISO requirements and in preparation for releases and upgrades.
</li><li>Interpret communications between technical process, business stakeholders, and users.
</li><li>Develop and execute comprehensive Salesforce CRM training for sales teams and end users, including creating materials, leading sessions, and supporting ongoing adoption and best practices.
</li><li>Build and maintain reports/dashboards that monitor sales activity, revenue, and opportunity pipeline.
</li><li>Create materials (trainings, resources, videos, etc.), supporting user adoption and best practices to socialize key learnings for broader enablement.
</li><li>Work with WWOF&rsquo;s SFDF team and stakeholders to establish suitable processes to support administrative, development, and change management activities.
</li><li>Qualify and evaluate vendors and applications to present business use cases for system improvement and implementation.
</li><li>Engage with brand managers, merchandisers, marketing, and other departments to define and document development requirements and identify modifications to impact business processes.
</li></ul>Skills for Success:
<ul><li>Bachelor&rsquo;s degree and 3-5 years of experience; or relevant experience
</li></ul><ul><li>Current Salesforce Certified and Certified Advance Administrator Certifications required
</li></ul><ul><li>Salesforce Certified Platform App Builder and Salesforce Certified Business Analyst preferred
</li></ul><ul><li>Experience in sales with an understanding of different sales methodologies, sales cycles, and customer journeys in a multi-branded organization.
</li></ul><ul><li>Hands on experience &amp; functional understanding of core Salesforce features including, custom objects, page layouts, profiles, permissions, approval processes, and automation plus and understanding of the relationship between core platform and other Salesforce clouds.
</li></ul><ul><li>Proven experience training sales teams and users on Salesforce, including developing training materials, delivering in-person and virtual sessions, and driving user adoption and best practices.
</li></ul><ul><li>Strong presentation, communication (written and verbal), and interpersonal skills
</li></ul><ul><li>A team player with a positive and flexible attitude
</li></ul><ul><li>Problem solving skills to support business outcomes
</li></ul><ul><li>High energy level. Self- starter; willing to take initiative.
</li></ul><ul><li>Passionate about technology and solving web-focused problems.</li></ul></div>

CRM Analyst (Remote)

Emdad By Elm

<div>
 
 
 Higher Education Institution
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Business Analyst
 
 
 
 
 
 
 
 Department:
 
 Digital &amp; Technology (D&amp;T)
 
 
 
 Reports To:
 
 Head of Strategy &amp; Governance
 
 
 
 Location:
 
 Flexible (Online / On-Premise)
 
 
 
 Employment Type:
 
 Full-Time / Contract
 
 
 
 Experience Required:
 
 5 &ndash; 10+ years
 
 
 
 Education:
 
 Bachelor's degree in Business Administration, Information Systems
 
 
 
 Certifications:
 
 CBAP or CCBA (required); Agile certification (PMI-ACP, CSM, or SAFe)
 
 
 
 Languages:
 
 English (required); Arabic (preferred)
 
 
 
 
 
 
 
 
 
 1. Role Purpose
 
 
 
 
 
 
 The Business Analyst (BA) translates business needs into clear, structured, and implementable
 
 
 requirements. This critical role ensures zero ambiguity between systems and guarantees readiness for rapid implementation, particularly for the Student Information System (SIS). The BA acts as the bridge between business stakeholders and technical delivery teams, ensuring that all requirements align with the organization's strategic objectives and technical architecture.
 
 
 The BA will play a central role in the SIS war-room delivery &mdash; a fast-paced, intensive execution
 
 
 environment &mdash; while also supporting requirements across the CRM, ERP, and LMS platforms.
 
 
 
 
 
 
 2. Scope of Work
 
 
 
 
 
 
 The Business Analyst will lead requirements elicitation across various departments, developing Business Requirements Documents (BRDs) aligned with the Business Analysis Body of Knowledge (BABOK) methodology. A primary focus is ensuring functional clarity and defining clear system boundaries to prevent overlap. The BA will also support change management activities and knowledge transfer to ensure long-term sustainability of documented processes.
 
 
 
 
 
 
 3. Key Responsibilities
 
 
 
 
 
 
 
 Area Responsibility
 
 
 <ul>
 <li>
 
 Stakeholder Engagement:
 
 Conduct comprehensive workshops with Admissions,
 </li>
 <li>
 Registrar, Finance, and Marketing teams.
 </li>
 <li>
 
 Process Definition:
 
 Define end-to-end business processes for the student lifecycle.
 </li>
 <li>
 
 Requirements
 
 : Develop functional requirements, non-functional requirements, and acceptance criteria.
 </li>
 <li>
 
 Traceability:
 
 Maintain strict traceability from BRDs to Functional Requirements and Acceptance Criteria.
 </li>
 <li>
 
 System Boundaries:
 
 Define the system responsibility matrix, delineating functions between CRM, SIS, and ERP.
 </li>
 <li>
 
 UAT Support:
 
 Develop UAT scenarios, test cases, and support system validation efforts.
 </li>
 <li>
 
 Change Management:
 
 Support organizational change management and knowledge transfer activities.
 </li>
 </ul>
 
 
 
 
 
 4. Competencies
 
 
 
 
 
 
 
 Functional Competencies
 
 
 <ul>
 <li>
 Candidates must possess a deep understanding of the BABOK methodology and Agile frameworks
 </li>
 <li>
 (Scrum, SAFe, or equivalent), with the ability to operate effectively in both structured and iterative
 </li>
 <li>
 delivery environments.
 </li>
 <li>
 Expertise in process modeling techniques such as BPMN and in structuring requirements &mdash; functional, non-functional, and acceptance criteria &mdash; is mandatory.
 </li>
 <li>
 Previous experience working with Student Information Systems (admissions, enrollment), Customer Relationship Management systems (lead management), and Enterprise Resource Planning systems (finance integration) is essential.
 </li>
 <li>
 Proficiency in tools such as Jira, Confluence, Visio, and Google Cloud (GCP) data/reporting tools (e.g., BigQuery, Looker) is expected.
 </li>
 </ul>
 
 
 
 
 
 Non-Functional Competencies
 
 
 <ul>
 <li>
 The Business Analyst must exhibit exceptional precision and clarity, with zero tolerance for ambiguity in requirements documentation. Strong facilitation skills are required to lead workshops effectively.
 </li>
 <li>
 The BA must demonstrate the ability to constructively challenge stakeholders when necessary to maintain project scope and architectural alignment. A disciplined approach to structured documentation is critical.
 </li>
 </ul>
 
 
 
 
 
 5. Deliverables
 
 
 
 
 
 
 
 Deliverable Description:
 
 
 <ul>
 <li>
 
 Business Requirements Documents:
 
 BABOK-compliant BRDs for all in-scope systems.
 </li>
 <li>
 
 Functional Requirements:
 
 MoSCoW-prioritized functional requirements specifications.
 </li>
 <li>
 
 System Responsibility Matrix:
 
 Clear delineation of system ownership across CRM, SIS, and ERP.
 </li>
 <li>
 
 Process Flows:
 
 Detailed As-Is and To-Be process flow diagrams.
 </li>
 <li>
 
 UAT Scenarios &amp; Test Cases:
 
 Comprehensive test scenarios for system validation.
 </li>
 </ul>
 
 
 
 
 
 6. KPIs and Acceptance Criteria:
 
 
 
 
 
 <ul>
 <li>
 KPI Target System Ownership Clarity
 </li>
 <li>
 Zero ambiguity in system ownership across the organization.
 </li>
 <li>
 Requirements Traceability
 </li>
 <li>
 All requirements mapped: Business &rarr; Functional &rarr; Acceptance.
 </li>
 <li>
 Rework Rate: No rework resulting from unclear or incomplete requirements.
 </li>
 <li>
 UAT Pass Rate: &ge; 95% pass rate during the first UAT cycle.
 </li>
 </ul>
 
 
 
 
 
 7. Qualifications and Experience
 
 
 
 
 
 <ul>
 <li>
 Applicants must hold a Bachelor's degree in Business Administration, Information Systems, or a related field. CBAP or CCBA certification is required, along with a recognized Agile certification (PMI-ACP, CSM, or SAFe).
 </li>
 <li>
 A minimum of 5 to 10 years of relevant experience in business analysis is expected, with experience in education systems strongly preferred.
 </li>
 <li>
 A proven track record of successful delivery in both Agile and traditional environments, particularly in fast-paced, high-pressure settings, is essential.
 </li>
 </ul>
</div>

Business Analyst

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