crm consultant

Hexaware Technologies

Salesforce Developer JD &bull; 6+ years of practical experience with the Salesforce platform &bull; Hand on experince on Agentforce and Service Cloud, case object Expertise and understanding of Sales Cloud, Service Cloud features and Marketing Cloud Integration experience is a plus. &bull; In-depth knowledge of the Salesforce.com Platform, including Force.com, with skills in Apex, Triggers, Flows, Process Builder and Approvals, Email services, Batch and Schedulable classes. &bull; Must possess hands-on experience with Lightning Web Components &bull; Proficiency in integrating Salesforce with external applications (REST/SOAP APIs, Middleware tools). &bull; Proficient in front-end technologies such as JavaScript, jQuery, HTML5, and CSS &bull; Hands-on experience with data migration tools (e.g., Data Loader, ETL tools). &bull; Use of Salesforce best practices, including CI/CD pipelines and version control. &bull; Experience with Git, CI/CD pipelines, and unit testing frameworks. &bull; Strong understanding of Salesforce security models, governor limits, and performance optimization. &bull; Salesforce certified. &bull; Strong communication and interpersonal skills. &bull; Technical capability to design solutions &bull; Technical capability to lead and design solutions (required for lead role) &bull; Working knowledge of JIRA &bull; Familiarity with agile methodologies.&quot;

Digital CRM Consultant

Deloitte

<div>
 <strong>
  About Deloitte
 </strong>
 : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award.
 <br/>
 <br/>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most&mdash;for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
 <br/>
 <br/>
 Our shared values guide the way we behave to make a positive, enduring impact:
 <br/>
 <br/>
 During Your Tenure As a CRM Functional Consultant In Sales &amp; Services, You Will Demonstrate And Develop Your Capabilities In The Following Areas
 <br/>
 <br/>
 <ul>
  <li>
   Collaborate with business stakeholders to understand business objectives and gather detailed requirements for CRM solutions.
  </li>
  <li>
   Responsible for acting as a bridge between the business and technical stakeholders.
  </li>
  <li>
   Translate business requirements into effective and scalable processes. Recommend best practices and functionalities to meet business objectives.
  </li>
  <li>
   Translate functional requirements into technical requirements that can be used by technical teams. Acts as a bridge between the business and technical stakeholders for any clarifications.
  </li>
  <li>
   Prepare business requirement documents, lead sign-off from business, write user stories, and acceptance criteria and perform demo.
  </li>
  <li>
   Conduct user training sessions and create user documentation to ensure smooth adoption of the application. Provide ongoing support and address user inquiries to maximise system utilisation.
  </li>
  <li>
   Recommend relevant reports and dashboard capabilities to extract meaningful insights from data to help stakeholders make informed decisions.
  </li>
  <li>
   Collaborate with the development team to oversee integrations with other systems. Collaborate with testing to ensure the integrity and reliability of the solutions.
  </li>
  <li>
   Propose and implement enhancements to existing systems to optimise performance and user experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Leadership Capabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Builds own understanding of our purpose and values; explores opportunities for impact.
  </li>
  <li>
   Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
  </li>
  <li>
   Understands expectations and demonstrates personal accountability for keeping performance on track.
  </li>
  <li>
   Actively focuses on developing effective communication and relationship-building skills.
  </li>
  <li>
   Understands how their daily work contributes to the priorities of the team and the business.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Software, or a related field.
  </li>
  <li>
   Decent understanding of CRM and the ability to comprehend how CRM can impact businesses.
  </li>
  <li>
   Proven experience of 2-5 years of working in a functional role with any CRM tools like Salesforce, Microsoft Dynamics, Oracle CX, or others.
  </li>
  <li>
   Experienced at directly engaging with clients, driving discussions, and gathering detailed business requirements.
  </li>
  <li>
   Ability to handle ambiguity, progress discussions and make suggestions in an unstructured environment.
  </li>
  <li>
   Extensive experience in translating business requirements into process flows, and user stories including comprehensive acceptance criteria; and receiving client sign-off.
  </li>
  <li>
   Quick learner with an ability to understand business processes from the perspective of different functions, departments, and business units. Prioritise the requirements as per business objectives.
  </li>
  <li>
   Ability to define use cases and outline detailed user journeys.
  </li>
  <li>
   Skilled at designing reports and dashboards, including relevant KPIs to track business outcomes.
  </li>
  <li>
   Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels across business and technical teams.
  </li>
  <li>
   Experienced at driving system implementation, monitoring solutions developed by technical teams, tracking progress against milestones, and agile methodology.
  </li>
  <li>
   Ability to analyse and recommend data flow best practices knowledge.
  </li>
  <li>
   Experienced at managing client deliverables and presentations independently.
  </li>
  <li>
   An individual with a proactive mindset who looks at details analytically and is actively curious to achieve clarity.
  </li>
  <li>
   Comfortable working in a fast-paced environment and contributing high-quality work.
  </li>
  <li>
   CRM certifications will be a preference.
  </li>
 </ul>
</div>


CRM Functional Consultant| Sales & Services | Amman

Capgemini

<div><div><div><p>Bangalore</p><div>
MSD CRM Technical Consultant</div><p>
</p></div></div><div></div><div><div><div><div><div><p>
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
</p><div><div><div><div>Job Description</div></div><div><p>
We are looking for <b>4+ years experienced</b> <b>Microsoft Dynamics 365 Developers </b>who has extensive expertise in <b>Microsoft Dynamics 365 Customer Engagement (D365 CE)</b> and related technologies. The ideal candidate should have a strong background in solution design, development, implementation, and client interactions.
</p><ul><li><b>MSCRM Development: </b>Configuration, customization, and coding of Microsoft Dynamics 365 CE (Online), 2015, 2013 versions.</li><li><b>
Technical Expertise:</b> Exposure to APIs, SSRS reporting, SSIS, WCS, .NET plugins for Dynamics 365.</li><li><b>
Solution Design &amp; Delivery:</b> Ensure smooth, on-time delivery of high-quality solutions and implementations.</li><li><b>
Project Management:</b> Ability to handle support, development, and implementation projects as per business requirements.</li><li><b>
Client Engagement:</b> Demonstrated experience in customer-facing roles, with strong consulting and communication skills.</li><li><b>
Problem-Solving:</b> Excellent analytical and solution-providing capabilities to address complex business needs.</li></ul></div></div><div><div><div>
Primary Skills</div></div><div><ul><li>
Microsoft Dynamics 365 CRM</li><li>
Strong hands-on experience with Dynamics 365 CE modules</li><li>
Integration &amp; APIs knowledge</li><li>
Reporting &amp; Analytics (SSRS, Power BI, etc.)</li><li>
Cloud &amp; On-Premise Deployments</li></ul></div></div><div><div><div>
What you'll love about working here</div></div><div><ul><li>
You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.</li><li>
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.</li><li><div>
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
</div></li></ul></div></div></div><p></p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p></div></div><div><div><div>
<div><div>Ref. code</div><div>
130919-en_GB</div></div><div><div>
Posted on</div><div>
31 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Bangalore</div></div><div><div>
Business unit</div><div>
DCX</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
SaaS Solutions</div></div></div></div></div></div></div></div></div><p></p>

MSD CRM Technical Consultant

Folio3

<div><div><p>We are looking for a skilled Salesforce Consultant to join our team and support the design, implementation, and optimization of Salesforce solutions for our clients. The ideal candidate will have strong functional knowledge of Salesforce, excellent communication skills, and the ability to translate business needs into scalable, efficient CRM solutions.</p>
<h4 class="jobSectionHeader"><b>
Key Responsibilities:</b></h4>
<ul><li>Work closely with clients and internal stakeholders to gather business requirements, analyze processes, and recommend best-fit Salesforce solutions.</li>
<li>Configure and customize Salesforce modules (Sales Cloud, Service Cloud, Experience Cloud, etc.) to meet client needs.</li>
<li>Develop and maintain data models, workflows, validation rules, approval processes, and automation using Salesforce tools (Flow, Process Builder, etc.).</li>
<li>Create dashboards and reports to support business insights and decision-making.</li>
<li>Lead end-to-end implementation activities including design, configuration, testing, training, and post-go-live support.</li>
<li>Ensure alignment with Salesforce best practices, security standards, and governance guidelines.</li>
<li>Collaborate with development teams for Apex, Lightning Components, API integrations, and customizations when needed.</li>
<li>Conduct user training, prepare documentation, and support change management initiatives.</li>
<li>Troubleshoot issues, perform system audits, and recommend enhancements for performance improvement.</li>
</ul><h4 class="jobSectionHeader"><b>Requirements:</b></h4>
<ul><li>Bachelors degree in Computer Science, Information Systems, Business, or related field.</li>
<li>2-5 years of hands-on experience as a Salesforce Consultant or Salesforce Functional Analyst.</li>
<li>Strong understanding of Salesforce functionality, data structure, and CRM processes.</li>
<li>Experience working with Sales Cloud, Service Cloud, Experience Cloud, and platform tools.</li>
<li>Ability to design scalable solutions and translate business processes into Salesforce configurations.</li>
<li>Strong analytical, problem-solving, and communication skills.</li>
<li>Experience working in Agile environments or with cross-functional teams.</li>
<li>Salesforce Administrator and/or Consultant certifications (highly preferred).</li>
</ul><h4 class="jobSectionHeader"><b>Preferred Qualifications:</b></h4>
<ul><li>Experience with Salesforce integrations (REST/SOAP APIs).</li>
<li>Knowledge of Apex/Visualforce/Lightning Web Components (bonus but not mandatory).</li>
<li>Experience in multi-cloud implementations or large-scale CRM migrations.</li>
<li>Exposure to industry-specific solutions (e.g., Financial Services Cloud, Health Cloud) is a plus.</li></ul></div></div><p></p>

Salesforce Consultant

Robusta

<div><p><b>About Octopus by RTG</b></p><p>
Octopus by RTG is the tech hiring and outsourcing arm of <b>Robusta Technology Group</b>, dedicated to connecting exceptional tech talent with top-tier organizations across the <b>MENA, GCC, Europe, the US, and Canada</b>. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to <b>empower growth, innovation, and excellence</b> by matching the right talent with the right opportunities.</p><p>
Currently, we are hiring a Salesforce Consultant for one of our <b>partner organizations in KSA</b>, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.</p><p>
The <b>Salesforce Consultant / Administrator</b> is responsible for overseeing the implementation and ongoing management of Theeb&rsquo;s <b>Salesforce platform</b>. This role coordinates closely with the external implementation vendor during the project execution phase and assumes full ownership of system administration post go-live.</p><p>
The position ensures Salesforce effectively supports business objectives, integrates seamlessly with core enterprise systems, and delivers high levels of user adoption, data quality, and operational efficiency.</p><p></p><p><b>
Main Responsibilities</b></p><ul><li><ul>
<li>
Manage and coordinate day-to-day activities with the external Salesforce implementation vendor.
</li><li>Review, validate, and approve business requirements, system designs, and development deliverables.
</li><li>Support <b>User Acceptance Testing (UAT)</b>, ensure adequate testing coverage, and track issue resolution through to closure.
</li><li>Configure and administer Salesforce components, including <b>objects, fields, workflows, validation rules, and flows</b>.
</li><li>Manage users, profiles, roles, permission sets, and access controls in line with security policies.
</li><li>Develop and maintain <b>dashboards, reports, and analytics</b> to support business and executive decision-making.
</li><li>Ensure seamless integration with <b>CarPro, Genesys, MuleSoft, and Data Warehouse</b> platforms.
</li><li>Provide training, documentation, and ongoing support to end users to drive adoption and effective usage.
</li><li>Enforce Salesforce security standards, data governance policies, and compliance requirements.
</li><li>Act as the <b>primary internal subject matter expert (SME)</b> for Salesforce operations, enhancements, and best practices.
</li></ul></li></ul><p><b>Requirements</b></p><h3 class="jobSectionHeader"><b>
Education</b></h3><ul><li>
Bachelor&rsquo;s degree in <b>Information Systems, Computer Science</b>, or a related field.
</li></ul><h3 class="jobSectionHeader"><b>Experience &amp; Technical Skills</b></h3><ul>
<li><b>5+ years</b> of experience in Salesforce implementation, administration, or consulting roles.
</li><li>Strong hands-on experience in Salesforce configuration, user management, automation, and reporting.
</li><li>Solid understanding of <b>system integration concepts, APIs, and middleware tools</b> (e.g., MuleSoft).
</li><li>Proven ability to coordinate with vendors and manage complex, multi-stakeholder initiatives.
</li><li>Strong analytical, problem-solving, and communication skills.
</li><li>Excellent stakeholder management and documentation capabilities.
</li></ul><h3 class="jobSectionHeader"><b>Certifications (Preferred)</b></h3><ul>
<li>Salesforce Administrator
</li><li>Salesforce Platform App Builder
</li><li>Salesforce Consultant (Sales / Service / Experience Cloud)
</li></ul><h3 class="jobSectionHeader"><b>Language Requirements</b></h3><ul><li>
<b>Fluent in Arabic and English</b> (spoken and written).</li></ul></div>

Salesforce Consultant - Remote - Octopus

TAWANTECH

<div><h3 class="jobSectionHeader"><b>Job Overview:</b></h3><p>
TAWANTECH is looking for a <b>CRM Techno-Functional Engineer</b> to join our team. In this role, you will be responsible for supporting the implementation, configuration, and optimization of our Customer Relationship Management (CRM) systems. Your primary focus will be to enhance customer engagement, streamline workflows, and provide technical support to enhance business processes.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Serve as a <b>primary point of contact</b> for CRM system-related inquiries and issues from end-users.</li>
<li>Collaborate with business stakeholders to gather and analyze requirements for CRM enhancements.</li>
<li>Configure and customize CRM solutions, ensuring they meet the business's evolving needs.</li>
<li>Conduct user training sessions and create documentation to support system adoption.</li>
<li>Perform <b>data analysis and reporting</b> to drive insights and support decision-making.</li>
<li>Manage CRM system integrations with other applications such as ERP and marketing solutions.</li>
<li>Monitor system performance, troubleshoot issues, and implement necessary upgrades.</li>
<li>Ensure CRM compliance with <b>organizational policies and data privacy regulations</b>.</li>
</ul><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul>
<li>Bachelor's degree in Information Technology, Business Administration, or a related field.</li>
<li>Minimum of 10<b> years of experience</b> in a CRM techno-functional role.</li>
<li>Experience with CRM platforms such as <b>Salesforce, Microsoft Dynamics 365, or HubSpot</b>.</li>
<li>Strong understanding of <b>customer engagement strategies</b> and business process flow.</li>
<li>Proven ability to perform <b>data analysis</b>, reporting, and ensure data integrity.</li>
</ul><h3 class="jobSectionHeader"><b>Key Skills:</b></h3><ul>
<li>Excellent problem-solving and analytical skills.</li>
<li>Strong interpersonal and communication abilities.</li>
<li>Ability to manage multiple tasks effectively in a fast-paced environment.</li>
<li>Experience in project management and user training.</li></ul></div>

CRM Techno functional Engineer

StreamDelta

<div>
 <p>
  <strong>
   Senior Business Analyst (Telecommunications)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide functional CRM consultancy within the telecommunications domain,
  </li>
  <li>
   Gather and analyze business requirements from various stakeholders to shape solutions that meet business, technology, and operational needs,
  </li>
  <li>
   Perform business process analysis and contribute to process design and optimization,
  </li>
  <li>
   Participate in technology design and oversee
   <em>
    implementation activities,
   </em>
  </li>
  <li>
   Identify business, technology, and IT challenges, proposing and shaping relevant solutions,
  </li>
  <li>
   Coordinate communication between business units, development, and test teams, ensuring smooth delivery,
  </li>
  <li>
   Work in an agile environment, actively participating in sprint planning, backlog refinement, and delivery tracking.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology Management, Engineering, or a related field,
  </li>
  <li>
   5 years of experience in requirement gathering, business analysis (functions, processes, user interfaces, etc.), and CRM-related projects,
  </li>
  <li>
   Experience in one or more CRM tools (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, or SuiteCRM preferred),
  </li>
  <li>
   Strong knowledge of integration methods (e.g., Web Services, APIs),
  </li>
  <li>
   Understanding of operating models, governance structures, demand, and project management methodologies,
  </li>
  <li>
   Strong analytical thinking, problem-solving, and result-oriented mindset,
  </li>
  <li>
   Excellent stakeholder management skills, able to build trust and maintain effective communication channels,
  </li>
  <li>
   Proven ability to work under tight deadlines in a fast-paced environment while managing priorities effectively,
  </li>
  <li>
   Eligible to work in Turkey.
  </li>
 </ul>
 <p>
  <strong>
   Nice to Have:
  </strong>
 </p>
 <ul>
  <li>
   Experience in the Telco industry and understanding of customer lifecycle processes,
  </li>
  <li>
   Familiarity with agile delivery models and digital transformation initiatives in telecommunications.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Business Analyst

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